# Best Help Desk Software - Page 7 ## How Many Help Desk Software Products Does G2 Track? **Total Products under this Category:** 512 ### Category Stats (Aug 2026) - **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Help Desk Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 78,000+ Authentic Reviews - 512+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Help Desk Software ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=16222) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera. Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera) **Sponsored** ### Pylon Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-10T22%3A37%3A13Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1265405&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3FhsCtaTracking%3D18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%257C747b184c-979b-4ebe-8232-445d3701b146%26page%3D7&secure%5Btoken%5D=58b5392700132aaa8d4e99814b4731f1dce7d011db02db8702a901e182e55202&secure%5Burl%5D=https%3A%2F%2Fusepylon.com%2Fpricing&secure%5Burl_type%5D=paid_promos) ### [Appy Pie](https://www.g2.com/products/appy-pie/reviews) Appy Pie is a type of no-code AI app and website building software that helps users create, customize, and manage mobile applications and websites through prompt-based generation and visual editing tools. The platform is used by small businesses, entrepreneurs, educators, and teams that need to develop digital products without relying on traditional software development workflows. Appy Pie supports use cases such as building business apps, launching marketing websites, creating customer engagement tools, and developing internal mobile solutions. With the AI App Builder, users can begin by describing the type of app they want to create, including layout, design, and core functionality. The system generates an initial structure that can be refined over time. Appy Pie also includes an AI Website Builder that applies a similar approach to creating responsive websites based on user requirements. In addition to prompt-based creation, Appy Pie provides selection-based editing, where users can click on individual elements—such as text, buttons, images, or sections—and update them through targeted prompts. Visual drag-and-drop editing is also available for manual adjustments, allowing users to combine AI-assisted changes with direct design control. Key features and capabilities include: Prompt-based generation for initial app and website layouts Selection-based editing for updating specific elements without changing the full design Visual editing tools for manual customization and layout adjustments Support for building mobile apps and responsive websites in a no-code environment A hybrid workflow that enables ongoing refinement through both AI and interactive editing Appy Pie provides a structured way for users to build and evolve apps and websites while maintaining consistency across design and functionality. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,310 #### How Do G2 Users Rate Appy Pie? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Workflow:** 8.9/10 (Category avg: 8.7/10) - **Customization :** 8.8/10 (Category avg: 8.4/10) - **Customer Portal:** 9.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind Appy Pie? - **Seller:** [Appy Pie LLP](https://www.g2.com/sellers/appy-pie-llp) - **Year Founded:** 2016 - **HQ Location:** Delhi - **Twitter:** @AppyPieInc 17,105 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33ce29249c645fde6da07571a1c2e7b0d71af249ef62b7dbad505f5ff29fc724&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2759360%2F&secure%5Burl_type%5D=linkedin_company_website) 203 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Health, Wellness and Fitness, Education Management - **Company Size:** 87% Small, 10% Medium #### What Do G2 Reviewers Say About Appy Pie? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **responsive customer support** of Appy Pie, valuing quick resolutions and live assistance throughout the process. - Users find the **ease of use** of Appy Pie remarkable, complemented by excellent customer support. - Users find Appy Pie's team to be **very helpful** , providing guidance and support for app-related issues. - Users find the **ease of use** in Appy Pie exceptional, making app creation accessible for everyone. - Users love the **easy creation** process of Appy Pie, enabling professional app building with seamless deployment support. ##### Cons - Users frequently experience **poor customer support** , with inconsistent help and concerning requests for sensitive information. - Users find Appy Pie **expensive** , especially with additional costs for resubmissions despite its ease of use. - Users find the **cost of Appy Pie to be high** despite it being competitive with other providers. - Users find the **limited features** of Appy Pie frustrating, with key functionalities still unavailable for their needs. - Users find **pricing issues** significant, noting unclear costs and recent price increases despite relative affordability. #### What Are Recent G2 Reviews of Appy Pie? **["Effortless App Building with AI Features"](https://www.g2.com/survey_responses/appy-pie-review-12278767)** **Rating:** 4.5/5.0 stars _— Sumit T._ [Read full review](https://www.g2.com/survey_responses/appy-pie-review-12278767) **["Appypie: The Best No Code App Builder for Freshers"](https://www.g2.com/survey_responses/appy-pie-review-12634715)** **Rating:** 4.0/5.0 stars _— Tahir R._ [Read full review](https://www.g2.com/survey_responses/appy-pie-review-12634715) #### What Are G2 Users Discussing About Appy Pie? - [What is Appy Pie used for?](https://www.g2.com/discussions/what-is-appy-pie-used-for) - [What is apple pie application?](https://www.g2.com/discussions/what-is-apple-pie-application) - [Is Appy Pie paid?](https://www.g2.com/discussions/is-appy-pie-paid) - 1 comment - [Is Appy Pie good?](https://www.g2.com/discussions/is-appy-pie-good) - 2 comments - [What can Appy Pie Do?](https://www.g2.com/discussions/what-can-appy-pie-do) - 1 comment ### [ClickConnector](https://www.g2.com/products/clickconnector/reviews) ClickConnector is your new favorite customer support platform, designed to streamline your customer service operations, reduce costs, and elevate your brand's customer experience with the perfect blend of ChatBot workflows, AI, and human support/ **Average Rating:** 4.7/5.0 **Total Reviews:** 21 #### How Do G2 Users Rate ClickConnector? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Workflow:** 9.7/10 (Category avg: 8.7/10) - **Customization :** 9.1/10 (Category avg: 8.4/10) - **Customer Portal:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind ClickConnector? - **Seller:** [Click Connector](https://www.g2.com/sellers/click-connector) - **Year Founded:** 2016 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=84af680cb8c3fbd2d88f6aea4aaa83ee09f2214892d38e406b9ce18278679875&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclick-connector&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO - **Top Industries:** Computer Software - **Company Size:** 50% Small, 36% Medium #### What Do G2 Reviewers Say About ClickConnector? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **exceptional customer support** of ClickConnector, noting their responsiveness and commitment to user needs. - Users appreciate the **automation features** of ClickConnector, enabling quick answers and efficient client engagement without delays. - Users find ClickConnector to be **easy to use** , enhancing customer satisfaction with its intuitive self-service features. - Users value the **efficiency** of ClickConnector, enhancing support speed and streamlining team collaboration effectively. - Users appreciate the **user-friendly support** of ClickConnector, providing quick answers while maintaining a personal touch. ##### Cons - Users express concerns over the **lack of features** , particularly in native integrations and mobile application availability. - Users feel that the **limited advanced customization options** may disappoint power users seeking more flexibility. - Users note the **limited advanced features** of ClickConnector, impacting complex workflows and mobile usability. - Users note the **missing features** , particularly the absence of a mobile app for advanced workflow management. - Users face **app crashes** with ClickConnector, leading to frustration and interruptions during usage. #### What Are Recent G2 Reviews of ClickConnector? **["A Great Fit"](https://www.g2.com/survey_responses/clickconnector-review-11210607)** **Rating:** 5.0/5.0 stars _— Seth P._ [Read full review](https://www.g2.com/survey_responses/clickconnector-review-11210607) **["A Reliable Partner we truly need"](https://www.g2.com/survey_responses/clickconnector-review-11210262)** **Rating:** 5.0/5.0 stars _— Taunya R._ [Read full review](https://www.g2.com/survey_responses/clickconnector-review-11210262) ### [Vtiger Help Desk](https://www.g2.com/products/vtiger-help-desk/reviews) Vtiger's Help Desk Edition helps small and medium-sized business support organizations provide better customer support. It consolidates and centralizes support requests from multiple channels (including email, calls, the customer portal, chat, and social media) by automatically transforming them into cases in its case management tool, linking to related CRM contacts, and correspondence, notes, projects and other related objects. This provides support agents with a comprehensive history of the case's progress, enabling for more productive engagements and faster resolutions. The support edition's SLAs can be customized and applied based on rules to ensure that all cases are addressed in an appropriate amount of time. Insights and reporting tools help managers identify bottlenecks in the case pipeline, from overworked reps, to slow customer responses. An FAQ that's buildable from cases ensures and accessible to customers ensures no wasted time. All of this ensures that customers receive prompt, high-quality service, and that customer satisfaction scores remain high. **Average Rating:** 4.1/5.0 **Total Reviews:** 11 #### How Do G2 Users Rate Vtiger Help Desk? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Workflow:** 8.1/10 (Category avg: 8.7/10) - **Customization :** 9.4/10 (Category avg: 8.4/10) - **Customer Portal:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Vtiger Help Desk? - **Seller:** [Vtiger](https://www.g2.com/sellers/vtiger) - **Year Founded:** 2004 - **HQ Location:** Cupertino, California - **Twitter:** @vtigercrm 2,678 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4add42c905d5c680bf30dcd326fe05bdee0159fdac877f842e73a865e1e945d8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1270573%2F&secure%5Burl_type%5D=linkedin_company_website) 246 employees on LinkedIn® - **Phone:** 1-877-784-9277 #### Who Uses This Product? - **Company Size:** 58% Medium, 33% Large #### What Do G2 Reviewers Say About Vtiger Help Desk? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** in Vtiger Help Desk essential for crafting ticket structures effortlessly. - Users find Vtiger Help Desk's **intuitive interface** helps them create ticket structures easily and effectively. - Users find the **user-friendly ticket structure** in Vtiger Help Desk extremely helpful for managing inquiries easily. #### What Are Recent G2 Reviews of Vtiger Help Desk? **["Outstanding Experience from Start to Finish"](https://www.g2.com/survey_responses/vtiger-help-desk-review-12049871)** **Rating:** 5.0/5.0 stars _— Kumar S._ [Read full review](https://www.g2.com/survey_responses/vtiger-help-desk-review-12049871) **["Customer Care support"](https://www.g2.com/survey_responses/vtiger-help-desk-review-4841540)** **Rating:** 4.5/5.0 stars _— Aamir S._ [Read full review](https://www.g2.com/survey_responses/vtiger-help-desk-review-4841540) #### What Are G2 Users Discussing About Vtiger Help Desk? - [How much does vtiger cost?](https://www.g2.com/discussions/vtiger-help-desk-how-much-does-vtiger-cost) - [Is vtiger open source?](https://www.g2.com/discussions/vtiger-help-desk-is-vtiger-open-source) - [How Vtiger works?](https://www.g2.com/discussions/how-vtiger-works) - [What is Vtiger tool?](https://www.g2.com/discussions/what-is-vtiger-tool) ### [ClearFeed](https://www.g2.com/products/clearfeed/reviews) ClearFeed is the next-gen Support Platform on Slack powered by AI Agents. Our platform converts conversations from multiple Slack channels into a single shared queue of requests, using which customer-facing and internal teams like IT, Ops, - can assign issues to each other, respond within SLAs, and dive into detailed service-level metrics. ClearFeed also allows the ability to convert customer & employee conversations into tickets on ClearFeed native ticketing system or integrate with other ticketing tools like Freshdesk, SalesForce, Zendesk, Hubspot and more. Teams can also broadcast announcements to multiple Slack channels with a single click. **Average Rating:** 4.6/5.0 **Total Reviews:** 159 #### How Do G2 Users Rate ClearFeed? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Workflow:** 8.5/10 (Category avg: 8.7/10) - **Customization :** 7.2/10 (Category avg: 8.4/10) - **Customer Portal:** 7.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind ClearFeed? - **Seller:** [ClearFeed](https://www.g2.com/sellers/clearfeed) - **Year Founded:** 2021 - **HQ Location:** Beaverton, OR - **Twitter:** @clearfeedai 377 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e5951cad77500fe0c90a2a85fc15cab5c68a00da5db04e1d71023dd924a7557e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclearfeed%2F&secure%5Burl_type%5D=linkedin_company_website) 22 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Medium, 34% Small #### What Do G2 Reviewers Say About ClearFeed? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **outstanding customer support** of ClearFeed, noting fast responses and attentiveness to feature requests. - Users love the **ease of use** of ClearFeed, enjoying its simple interface and efficient tracking features. - Users value the **seamless integration with Slack and other tools** , enhancing support management without platform switching. - Users love the **communication efficiency** of ClearFeed, enhancing support management directly within Slack for quick resolutions. - Users value the **easy integrations** with Slack, enhancing workflow and streamlining support request management effectively. ##### Cons - Users face **ticketing issues** with limited flexibility between manual and automatic ticket creation, affecting their workflow. - Users find **messaging issues** frustrating, noting limitations in notifications and visibility for attachments in ClearFeed. - Users desire more **customization options** for ClearFeed, particularly for notifications and integration names in channels. - Users note the **missing features** , particularly in analytics and customization, impacting overall usability and effectiveness. - Users find the **organization of message threads confusing** , indicating a need for more intuitive controls in ClearFeed. #### What Are Recent G2 Reviews of ClearFeed? **["Seamless Slack Integration, Fast Support, and a Simple, Reliable UI"](https://www.g2.com/survey_responses/clearfeed-review-12530416)** **Rating:** 5.0/5.0 stars _— Jay B._ [Read full review](https://www.g2.com/survey_responses/clearfeed-review-12530416) **["Simplifying Internal Issue Tracking, RCA & Ownership"](https://www.g2.com/survey_responses/clearfeed-review-10042110)** **Rating:** 5.0/5.0 stars _— Sneha S._ [Read full review](https://www.g2.com/survey_responses/clearfeed-review-10042110) ### [Drag](https://www.g2.com/products/drag/reviews) Drag is the AI-powered inbox platform built for teams. Used by 200,000+ users since 2017. Drag turns Gmail into a shared workspace where teams collaborate on email, support tickets, sales pipelines, and operational workflows - without leaving the inbox. The platform includes shared inboxes, AI agents that resolve tickets end-to-end, AI Intelligence grounded in your team's knowledge, live chat, kanban boards, automations, internal notes, and assignments. Teams use Drag for: • Customer support: Shared inboxes for support@, info@, and help@ addresses. Assign emails, leave internal notes, track SLAs, automate triage. • Sales pipelines: Convert inbound emails into deal pipelines. Track conversations, assign reps, monitor close rates. • Operations: Manage finance@, hr@, ops@ and other shared addresses. Route requests, automate handoffs, keep a single source of truth. • AI-first workflows: Drag Agents resolve tickets autonomously using your help center, past tickets, and team knowledge. Connect agents via MCP to Claude, ChatGPT, Cursor and other tools. Drag is available as a webapp, Chrome extension, desktop app, MCP server, and API. Backed by Techstars (Class of 2019) and other investors. Featured by Google on the Chrome Store. Shared inboxes — Multiple team members manage email together inside Gmail AI Agents — Resolve tickets end-to-end using your knowledge base and history AI Intelligence — Grounded responses from your team's docs, tickets, and chat Live chat — Customer chat that lands in the same inbox as email Kanban boards — Visual pipelines for tickets, deals, and tasks Automations — Trigger-based workflows for routing, replies, and escalations Internal notes — Private team discussions inside each email thread Assignments — Owner tracking and accountability per email/thread Email templates — Shared, AI-enhanced response libraries Reporting — Team performance, response times, and volume metrics MCP server — Connect Drag to Claude, ChatGPT, and other AI tools REST API — Build custom integrations and automations Chrome extension — Native Gmail integration, zero context switching Webapp & desktop — Use Drag outside Gmail when needed Google integration — SSO, Calendar, Workspace native **Average Rating:** 4.5/5.0 **Total Reviews:** 254 #### How Do G2 Users Rate Drag? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Workflow:** 9.7/10 (Category avg: 8.7/10) - **Customization :** 9.7/10 (Category avg: 8.4/10) - **Customer Portal:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Drag? - **Seller:** [DragApp.com](https://www.g2.com/sellers/dragapp-com) - **Year Founded:** 2018 - **HQ Location:** London - **Twitter:** @lovedragapp 913 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fdaa5d510f0ccb9efd6dd5b03664e3ff5d5e487fc422903f00a947b289a4fe02&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11211399%2F&secure%5Burl_type%5D=linkedin_company_website) 9 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO - **Top Industries:** Non-Profit Organization Management, Leisure, Travel & Tourism - **Company Size:** 85% Small, 11% Medium #### What Do G2 Reviewers Say About Drag? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **real-time collaboration** features of Drag, significantly enhancing team productivity and communication. - Users love the **organization features** of Drag, enhancing workflow efficiency and simplifying email management for better collaboration. - Users highlight the **effective team collaboration** in Drag, facilitating real-time sharing and enhanced productivity in shared inbox management. - Users appreciate the **ease of use** of Drag, enjoying its intuitive interface and efficient collaboration features. - Users appreciate the **seamless email management** of Drag, which enhances organization and boosts team collaboration effortlessly. ##### Cons - Users desire **more customization options** for Drag, hoping for enhanced flexibility in personalizing their experience. - Users find the **difficult setup** process challenging, particularly with advanced functions and the learning curve involved. - Users desire greater **customization options** in Drag to better tailor the product to their specific needs. - Users find the **learning curve steep** , especially those new to Kanban boards, making initial setup challenging. - Users find the **steep learning curve** challenging, especially when starting with advanced features and the interface. #### What Are Recent G2 Reviews of Drag? **["Drag Keeps Our Workflow Organized with Easy, No-Frills Collaboration"](https://www.g2.com/survey_responses/drag-review-12282374)** **Rating:** 5.0/5.0 stars _— Marwin W._ [Read full review](https://www.g2.com/survey_responses/drag-review-12282374) **["Drag Boosts Team Productivity Despite Initial Learning Curve"](https://www.g2.com/survey_responses/drag-review-11837542)** **Rating:** 5.0/5.0 stars _— Julio F._ [Read full review](https://www.g2.com/survey_responses/drag-review-11837542) #### What Are G2 Users Discussing About Drag? - [What is Drag used for?](https://www.g2.com/discussions/what-is-drag-used-for) ### [Plivo](https://www.g2.com/products/plivo/reviews) Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency. **Average Rating:** 4.5/5.0 **Total Reviews:** 743 #### How Do G2 Users Rate Plivo? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Customization :** 6.7/10 (Category avg: 8.4/10) #### Who Is the Company Behind Plivo? - **Seller:** [Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e) - **Year Founded:** 2011 - **HQ Location:** Austin, TX - **Twitter:** @plivo 12,543 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3aeb5e00415164e56e6708cc6ea032c2a52d58673d747d8868e52c569caee347&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fplivo-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 198 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 78% Small, 17% Medium #### What Do G2 Reviewers Say About Plivo? _AI-generated summary from verified user reviews_ ##### Pros - Users find Plivo's **ease of use** impressive, making setup and API integration straightforward and accessible. - Users highlight the **responsive customer support** from Plivo, providing effective assistance during critical moments. - Users highlight the **affordable pricing and great support** from Plivo, making it easy to integrate and scale. - Users appreciate the **affordable pricing** of Plivo, offering excellent value compared to competitors without sacrificing quality. - Users appreciate the **high quality of Plivo's APIs** , enjoying seamless integration and reliable performance over six years. ##### Cons - Users face **poor customer support** with unprofessional communication and minimal assistance in resolving critical issues. - Users find Plivo to be **expensive** , with pricing inconsistent and potentially higher compared to competitors. - Users feel that Plivo has **limited features** , lacking advanced tools and integrations compared to competitors. - Users experience **messaging issues** with Plivo, including slow support and problems with SMS log retrieval. - Users find the **interface un-intuitive** , complicating the overall experience and hindering effective use of the platform. #### What Are Recent G2 Reviews of Plivo? **["Super simple and satisfying"](https://www.g2.com/survey_responses/plivo-review-12040188)** **Rating:** 4.5/5.0 stars _— Majd K._ [Read full review](https://www.g2.com/survey_responses/plivo-review-12040188) **["Quick, Responsive Support and Helpful Sub-Account Breakdowns"](https://www.g2.com/survey_responses/plivo-review-12879964)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/plivo-review-12879964) #### What Are G2 Users Discussing About Plivo? - [What is Plivo used for?](https://www.g2.com/discussions/what-is-plivo-used-for) ### [LiveHelpNow](https://www.g2.com/de/products/livehelpnow/reviews) LiveHelpNow ist eine KI-gestützte Kundenbindungsplattform, die Unternehmen dabei hilft, Gespräche über Live-Chat, SMS und Messaging-Kanäle von einer einzigen Schnittstelle aus zu verwalten. Sie kombiniert Echtzeit-Chat, Automatisierung und intelligente Weiterleitung, um die Reaktionszeiten zu verbessern und Support-Operationen zu optimieren. Teams können KI-Assistenten, vorgefertigte Antworten und anpassbare Workflows nutzen, um große Mengen an Anfragen effizient zu bearbeiten und gleichzeitig ein personalisiertes Erlebnis zu gewährleisten. Proaktive Chat-Tools helfen dabei, Website-Besucher zu erfassen und zu konvertieren, während Berichte und Analysen Einblicke in die Leistung und das Kundenverhalten bieten. LiveHelpNow integriert sich in bestehende Systeme, um Daten verbunden zu halten, und ist darauf ausgelegt, mit wachsenden Teams zu skalieren, die sowohl den Kundensupport als auch das Verkaufsengagement verbessern möchten. **Average Rating:** 4.3/5.0 **Total Reviews:** 155 #### How Do G2 Users Rate LiveHelpNow? - **War the product ein guter Geschäftspartner?:** 9.1/10 (Category avg: 9.0/10) - **Arbeitsablauf:** 8.8/10 (Category avg: 8.7/10) - **Anpassung:** 8.4/10 (Category avg: 8.4/10) - **Kundenportal:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind LiveHelpNow? - **Verkäufer:** [LiveHelpNow](https://www.g2.com/de/sellers/livehelpnow) - **Unternehmenswebsite:** www.livehelpnow.net - **Gründungsjahr:** 2003 - **Hauptsitz:** Willow Grove, PA - **Twitter:** @LiveHelpNow 3,746 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b5bbe4fd88878e69e22c8403d48ae75f3d7eea75fba31d8aee104bf238a79729&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F903832%2F&secure%5Burl_type%5D=linkedin_company_website) 15 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Top Industries:** Informationstechnologie und Dienstleistungen, Einzelhandel - **Company Size:** 48% Small, 35% Medium #### What Do G2 Reviewers Say About LiveHelpNow? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **integrierten Kundenservice-Funktionen** von LiveHelpNow, die den Support schnell und effizient machen. - Benutzer genießen die **Automatisierungsfähigkeiten** von LiveHelpNow, die den Kundenservice über mehrere Kommunikationskanäle hinweg optimieren. - Benutzer lieben die **integrierten Chat-Funktionen** von LiveHelpNow, die den Kundenservice effizient und benutzerfreundlich machen. - Benutzer schätzen den **schnellen Kundensupport** und die Benutzerfreundlichkeit von LiveHelpNow, was ihre Servicefähigkeiten verbessert. - Benutzer heben die **einfache Anpassbarkeit** in LiveHelpNow hervor, was ihre Erfahrung mit maßgeschneiderten Lösungen verbessert. ##### Cons - Benutzer finden die **Probleme mit der Admin-Kontrolle** frustrierend aufgrund der veralteten Benutzeroberfläche und der Einschränkungen bei den Benutzerberechtigungen. - Benutzer empfinden die **unzureichende Berichterstattung** als einschränkend für die Präzision und erschwert die effektive Übermittlung von Informationen. - Benutzer finden die **schwierige Benutzeroberfläche** herausfordernd für nicht-technische Benutzer, was die Benutzerfreundlichkeit und das Erlebnis beeinträchtigt. - Benutzer finden den **Mangel an Funktionen** einschränkend, insbesondere in Bezug auf Admin-Einstellungen und Zugänglichkeit für nicht-technische Benutzer. - Benutzer finden die **Lernkurve steil** , insbesondere für nicht-technische Personen, die sich in der veralteten Admin-Oberfläche zurechtfinden. #### What Are Recent G2 Reviews of LiveHelpNow? **["Beste Plattform für Kundenservice"](https://www.g2.com/de/survey_responses/livehelpnow-review-9337808)** **Rating:** 5.0/5.0 stars _— Marc V._ [Read full review](https://www.g2.com/de/survey_responses/livehelpnow-review-9337808) **["Solides Produkt zu einem großartigen Preis"](https://www.g2.com/de/survey_responses/livehelpnow-review-9206243)** **Rating:** 4.5/5.0 stars _— Sean W._ [Read full review](https://www.g2.com/de/survey_responses/livehelpnow-review-9206243) #### What Are G2 Users Discussing About LiveHelpNow? - [Wofür wird LiveHelpNow verwendet?](https://www.g2.com/de/discussions/what-is-livehelpnow-used-for) ### [Dixa](https://www.g2.com/de/products/dixa/reviews) Dixa ist die agentische Kundenservice-Plattform hinter außergewöhnlichen E-Commerce-Marken. Wir helfen Kundenservice-Leitern, Probleme schneller zu lösen, bessere Erlebnisse in großem Maßstab zu bieten und den Support ohne proportionalen Personalaufwand zu erweitern. Dixa kombiniert ein Helpdesk und ein Kontaktzentrum in einer Plattform, wobei jeder Kanal, Telefon, E-Mail, Live-Chat, WhatsApp, Instagram, Facebook Messenger und SMS, in jedem Plan nativ enthalten ist. Mim, Dixas KI-Agent, löst Kundenanfragen von Anfang bis Ende (Bearbeitung von Rückerstattungen, Aktualisierung von Bestellungen, Beantwortung von FAQs) über Chat, E-Mail, WhatsApp und mehr und übergibt dann an einen Menschen mit vollständigem Kontext, wenn Urteilsvermögen oder Empathie erforderlich sind. Der KI-Co-Pilot unterstützt Agenten in Echtzeit mit vorgeschlagenen Antworten, Übersetzungen und Gesprächszusammenfassungen. Dixas Conversation Engine bietet Teams eine visuelle, codefreie Möglichkeit, Routing-Regeln, Automatisierungen und Eskalationen ohne Unterstützung der Technik zu erstellen. Echtzeit-Dashboards und Auto-QA geben Managern Einblick in Leistung und Qualität ohne manuelle Berichterstattung. Dixa bedient über 1.000 E-Commerce-Marken in 42 Ländern, darunter Rapha, Oliver Bonas, Charles Tyrwhitt, Mytheresa und tink. Gegründet 2015 in Kopenhagen, hat Dixa 158 Millionen Dollar gesammelt, darunter eine 105 Millionen Dollar Series C, angeführt von General Atlantic. **Average Rating:** 4.2/5.0 **Total Reviews:** 380 #### How Do G2 Users Rate Dixa? - **War the product ein guter Geschäftspartner?:** 9.0/10 (Category avg: 9.0/10) - **Arbeitsablauf:** 8.6/10 (Category avg: 8.7/10) - **Anpassung:** 7.7/10 (Category avg: 8.4/10) - **Kundenportal:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind Dixa? - **Verkäufer:** [Dixa](https://www.g2.com/de/sellers/dixa) - **Gründungsjahr:** 2015 - **Hauptsitz:** Copenhagen, Capital Region - **Twitter:** @DixaApp 2,708 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22b0d008d855f83a6526193189c4d49574d61e3d4938caf9b7568370fbf47afb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10072046%2F&secure%5Burl_type%5D=linkedin_company_website) 153 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Kundendienstmitarbeiter - **Top Industries:** Einzelhandel, Freizeit, Reisen & Tourismus - **Company Size:** 53% Medium, 43% Small #### What Do G2 Reviewers Say About Dixa? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer lieben die **Benutzerfreundlichkeit** von Dixa und finden es intuitiv und unkompliziert für nahtlose Kundeninteraktionen. - Benutzer schätzen die **benutzerfreundliche Oberfläche** von Dixa, die Kundeninteraktionen über alle Kanäle hinweg reibungslos und effizient macht. - Benutzer schätzen den **reaktionsschnellen Kundensupport** von Dixa, der reibungslose Interaktionen gewährleistet und Probleme umgehend löst. - Benutzer finden Dixa sehr **intuitiv und einfach zu bedienen** , was Kundeninteraktionen reibungslos und effizient macht. - Benutzer loben Dixa für seine **Effizienz** , die eine nahtlose Verwaltung von Kundeninteraktionen erleichtert und wertvolle Zeit spart. ##### Cons - Benutzer äußern Bedenken über **eingeschränkte Funktionen** , insbesondere in den Bereichen Automatisierung, Analytik, Sprachunterstützung und Drittanbieterintegration. - Benutzer bemerken die **begrenzten Funktionen** von Dixa, insbesondere in den Bereichen Automatisierung, Analytik und Sprachunterstützung, was die allgemeine Benutzerfreundlichkeit beeinträchtigt. - Benutzer äußern Bedenken über die **begrenzten Funktionen** von Dixa, insbesondere in den Bereichen Automatisierung, Analytik und Sprachunterstützung. - Benutzer erleben verschiedene **Probleme mit der Chat-Funktionalität** bei Dixa, einschließlich Störungen und Einschränkungen in den Support-Funktionen. - Benutzer finden, dass der **Mangel an Klarheit** in der Analyse und die Funktionsbeschränkungen die effektive Nutzung der Fähigkeiten von Dixa behindern. #### What Are Recent G2 Reviews of Dixa? **["Fantastische Software, Einarbeitung, Kundenservice und Gesamterlebnis!"](https://www.g2.com/de/survey_responses/dixa-review-11206297)** **Rating:** 5.0/5.0 stars _— Sofie G._ [Read full review](https://www.g2.com/de/survey_responses/dixa-review-11206297) **["Optimierter Omnichannel-Support mit Wachstumspotenzial"](https://www.g2.com/de/survey_responses/dixa-review-11702730)** **Rating:** 4.0/5.0 stars _— Rodrigo M._ [Read full review](https://www.g2.com/de/survey_responses/dixa-review-11702730) #### What Are G2 Users Discussing About Dixa? - [Wofür wird Dixa verwendet?](https://www.g2.com/de/discussions/what-is-dixa-used-for) ### [Oracle Service Cloud (formerly RightNow)](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews) Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries. This flexible and scalable platform includes: Web Customer Service: Oracle’s Web Customer Service is a highly interactive and customized experience that lets customers engage with your business on their own terms via online or mobile devices. Powered by a customer portal, a syndicated widget framework, and self-learning technology, customers can self-serve by leveraging a dynamic knowledge base, Facebook pages or peer-based community, reducing operational cost costs. And they can escalate to assisted service via live chat, messaging, social networks like Twitter, email, or call appropriate agents to resolve their unique needs via intelligent routing. More and more, organizations can engage in automated or proactive service through virtual assistants, chat bots, or the Internet of Things. Cross-Channel Contact Center: Oracle’s Cross-Channel Contact Center empowers organizations to provide immediate, consistent, and even proactive service across multiple channels. By bringing together all customer interactions in a desktop or mobile application– from email, telephony, live chat, co-browse, SMS, messaging, or video chat–into one unified agent desktop, the Cross-Channel Contact Center captures a unique 360-degree view of every consumer, guiding agents to seamless resolution. The agent desktop can be dynamically delivered based upon brand or role, providing all relevant information (such as billing, orders, and commerce data) at the agent’s fingertips. Field Service Management (Formerly TOA Technologies): Built on a time-based, self-learning and predictive technology, Oracle’s Field Service Management automates and optimizes operations that take place in the field. By leveraging predictive forecasting tools, it eliminates customer uncertainty, exceeds their expectations, and ensures timely job completion all while increasing organizational productivity and efficiency. Knowledge Management: Oracle’s Knowledge Management provides a fully integrated cloud knowledge management solution that delivers a seamless and consistent experience across all channels, from self-service and contact centers to communities and social sites. It is the backbone of every omnichannel service strategy, increasing customer loyalty and organizational efficiencies across the board. Policy Automation: Oracle Policy Automation (OPA) delivers Smarter Advice. Smarter Advice empowers organizations to provide a more personal, richer interaction with customers.  OPA enables organizations, in any industry, to easily automate business process, rules, regulations and organizational policies. OPA automates decisions and delivers personalized experiences, provides agile management and increases transparency and compliance.. **Average Rating:** 3.9/5.0 **Total Reviews:** 113 #### How Do G2 Users Rate Oracle Service Cloud (formerly RightNow)? - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.0/10) - **Workflow:** 8.2/10 (Category avg: 8.7/10) - **Customization :** 8.0/10 (Category avg: 8.4/10) - **Customer Portal:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind Oracle Service Cloud (formerly RightNow)? - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle 827,997 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a14fcbcd818b49d781453c19628a9479a70cc1e8e335e54c876392ab5f543da3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1028%2F&secure%5Burl_type%5D=linkedin_company_website) 208,078 employees on LinkedIn® - **Ownership:** NYSE:ORCL #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Retail - **Company Size:** 56% Large, 38% Medium #### What Do G2 Reviewers Say About Oracle Service Cloud (formerly RightNow)? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **interface user-friendly** , simplifying the tracking of records and activities within Oracle Service Cloud. - Users appreciate the **automation capabilities** of Oracle Service Cloud, enhancing efficiency in managing ombudsman channel processes. - Users value the **digitization of ombudsman channel processes** offered by Oracle Service Cloud, enhancing efficiency and management. - Users value the **digiital management of processes** with Oracle Service Cloud, enhancing efficiency in ombudsman channel handling. - Users value the **efficient digitization** of channel management processes with Oracle Service Cloud, replacing outdated manual methods. ##### Cons - Users experience **frequent bugs and errors** in Oracle Service Cloud, negatively affecting business operations. - Users experience **bugs and automatic contact deletions** in Oracle Service Cloud, hindering business operations. - Users face **data inconsistency** , as reports often fail to reflect the actual data accurately. - Users often face challenges with **inaccurate reporting** and inadequate responses, impacting their data management experience. - Users experience **delayed responses** with Oracle Service Cloud, resulting in mismatched reports and data discrepancies. #### What Are Recent G2 Reviews of Oracle Service Cloud (formerly RightNow)? **["easy to use internally"](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9196856)** **Rating:** 4.0/5.0 stars _— Alexandra Z._ [Read full review](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9196856) **["Revolutionizing Customer Support by Oracle Service Cloud"](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9012410)** **Rating:** 5.0/5.0 stars _— Vishal B._ [Read full review](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9012410) #### What Are G2 Users Discussing About Oracle Service Cloud (formerly RightNow)? - [What is Oracle Service Cloud (formerly RightNow) used for?](https://www.g2.com/discussions/what-is-oracle-service-cloud-formerly-rightnow-used-for) - [What is Salesforce Service Cloud?](https://www.g2.com/discussions/what-is-salesforce-service-cloud) - [What is POD in Oracle Cloud?](https://www.g2.com/discussions/what-is-pod-in-oracle-cloud) - [In what year was RightNow acquired by Oracle?](https://www.g2.com/discussions/in-what-year-was-rightnow-acquired-by-oracle) - [What is Oracle Service Cloud RightNow?](https://www.g2.com/discussions/what-is-oracle-service-cloud-rightnow) ### [Acquire](https://www.g2.com/products/acquire/reviews) Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience. **Average Rating:** 4.2/5.0 **Total Reviews:** 42 #### How Do G2 Users Rate Acquire? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Workflow:** 9.2/10 (Category avg: 8.7/10) - **Customization :** 8.2/10 (Category avg: 8.4/10) - **Customer Portal:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Acquire? - **Seller:** [Acquire](https://www.g2.com/sellers/acquire) - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=89f20c76e74fdf1c3815e863ee2480943957b91dbeb67f3a2f14b7eebb74112c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Facquire-io%2F&secure%5Burl_type%5D=linkedin_company_website) 53 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 56% Small, 40% Medium #### What Are Recent G2 Reviews of Acquire? **["Simple way to connect to your customers"](https://www.g2.com/survey_responses/acquire-review-6989561)** **Rating:** 5.0/5.0 stars _— prabin s._ [Read full review](https://www.g2.com/survey_responses/acquire-review-6989561) **["Acquire Your New Chat Specialised"](https://www.g2.com/survey_responses/acquire-review-8981633)** **Rating:** 5.0/5.0 stars _— Francis R._ [Read full review](https://www.g2.com/survey_responses/acquire-review-8981633) #### What Are G2 Users Discussing About Acquire? - [What is Acquire used for?](https://www.g2.com/discussions/what-is-acquire-used-for) ### [Vtiger All-In-One CRM](https://www.g2.com/de/products/vtiger-all-in-one-crm/reviews) Die Mission von Vtiger ist es, Software zu entwickeln, die kundenorientierten Teams in kleinen und mittelständischen Unternehmen die Möglichkeit gibt, fruchtbare und dauerhafte Beziehungen zu Kunden aufzubauen. Vtiger CRM bietet Ihnen eine 360-Grad-Ansicht aller Kundeninformationen an einem Ort und hilft Ihnen, Ihre Verkaufs-, Support- und Marketing-Kontaktpunkte mit Echtzeitaktionen und konversationellen Einblicken zu optimieren. Vtiger CRM hilft Teams, über den gesamten Kundenlebenszyklus hinweg erfreuliche Erfahrungen zu schaffen - KI-gestütztes CRM und robuste Automatisierungstools helfen Vertriebsteams, sich auf die richtigen Geschäfte zu konzentrieren und Wachstum zu erzielen. Mit Vtiger erhalten Sie ein einheitliches CRM, um Silos zu durchbrechen und Marketing, Vertrieb und Support mit einer einzigen Quelle der Wahrheit auf denselben Stand zu bringen. Liefern Sie außergewöhnliche Kundenerfahrungen und Support, indem Sie mit Ihren Kunden über mehrere Kanäle interagieren. Verwalten Sie Ihre Arbeit unterwegs mit unseren mobilen Anwendungen für Android und iOS. **Average Rating:** 4.3/5.0 **Total Reviews:** 389 #### How Do G2 Users Rate Vtiger All-In-One CRM? - **War the product ein guter Geschäftspartner?:** 8.6/10 (Category avg: 9.0/10) - **Arbeitsablauf:** 8.5/10 (Category avg: 8.7/10) - **Anpassung:** 8.4/10 (Category avg: 8.4/10) - **Kundenportal:** 7.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Vtiger All-In-One CRM? - **Verkäufer:** [Vtiger](https://www.g2.com/de/sellers/vtiger) - **Gründungsjahr:** 2004 - **Hauptsitz:** Cupertino, California - **Twitter:** @vtigercrm 2,678 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4add42c905d5c680bf30dcd326fe05bdee0159fdac877f842e73a865e1e945d8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1270573%2F&secure%5Burl_type%5D=linkedin_company_website) 246 Mitarbeiter\*innen auf LinkedIn® - **Telefon:** 1-877-784-9277 #### Who Uses This Product? - **Who Uses This:** CEO, Geschäftsführer - **Top Industries:** Informationstechnologie und Dienstleistungen, Computersoftware - **Company Size:** 68% Small, 30% Medium #### What Do G2 Reviewers Say About Vtiger All-In-One CRM? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Erschwinglichkeit** des Vtiger All-In-One CRM, was es für kleine Organisationen zugänglich macht. - Benutzer finden die **Anrufverwaltungsfunktion** in Vtiger CRM hilfreich, um Kundeninteraktionen effektiv zu verfolgen. - Benutzer schätzen die **Anpassungsfähigkeit** des Vtiger All-In-One CRM, die maßgeschneiderte Lösungen für einzigartige Geschäftsanforderungen ermöglicht. - Benutzer schätzen die **Anpassungsoptionen** in Vtiger All-In-One CRM, um spezifische Kundenbedürfnisse effektiv zu verfolgen. - Benutzer lieben die **Benutzerfreundlichkeit** von Vtiger All-In-One CRM, da es keine komplexe Schulung für eine effektive Anwendung erfordert. ##### Cons - Benutzer bemerken einen **Mangel an wesentlichen Funktionen** im Vtiger All-In-One CRM im Vergleich zu anderen CRM-Systemen wie SAP. - Benutzer berichten von **anhaltenden Fehlern** und schlechtem Kundensupport, was zu frustrierenden Erfahrungen und ungelösten Migrationsproblemen führt. - Benutzer berichten von erheblichen **CRM-Problemen** mit Vtiger und nennen schlechten Kundenservice und Migrationsfehler als Ursachen für Frustration. - Benutzer finden die Benutzeroberfläche von Vtiger **nicht intuitiv** , was die Einrichtung erschwert und die effektive Nutzung des Systems behindert. - Benutzer berichten, dass Vtiger **nicht benutzerfreundlich** sein kann, und nennen Schwierigkeiten bei der Einrichtung und schlechten Kundenservice während des gesamten Prozesses. #### What Are Recent G2 Reviews of Vtiger All-In-One CRM? **["All-in-One Vtiger-Plattform, die Produktivität und Teamkoordination steigert"](https://www.g2.com/de/survey_responses/vtiger-all-in-one-crm-review-12792429)** **Rating:** 4.0/5.0 stars _— Verifizierter Benutzer in Öl & Energie_ [Read full review](https://www.g2.com/de/survey_responses/vtiger-all-in-one-crm-review-12792429) **["Einfach zu bedienen"](https://www.g2.com/de/survey_responses/vtiger-all-in-one-crm-review-6885870)** **Rating:** 5.0/5.0 stars _— Mbuso H._ [Read full review](https://www.g2.com/de/survey_responses/vtiger-all-in-one-crm-review-6885870) #### What Are G2 Users Discussing About Vtiger All-In-One CRM? - [What is Vtiger All-In-One CRM used for?](https://www.g2.com/de/discussions/what-is-vtiger-all-in-one-crm-used-for) - [What is CRM in management?](https://www.g2.com/de/discussions/vtiger-all-in-one-crm-what-is-crm-in-management) - [Is vtiger free?](https://www.g2.com/de/discussions/is-vtiger-free) - [How do CRM systems work?](https://www.g2.com/de/discussions/how-do-crm-systems-work) - [What is the use of vtiger CRM?](https://www.g2.com/de/discussions/vtiger-all-in-one-crm-what-is-the-use-of-vtiger-crm) ### [GrooveHQ](https://www.g2.com/products/groovehq/reviews) The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support. **Average Rating:** 4.6/5.0 **Total Reviews:** 194 #### How Do G2 Users Rate GrooveHQ? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Workflow:** 8.9/10 (Category avg: 8.7/10) - **Customization :** 8.1/10 (Category avg: 8.4/10) - **Customer Portal:** 9.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind GrooveHQ? - **Seller:** [GrooveHQ](https://www.g2.com/sellers/groovehq) - **Year Founded:** 2011 - **HQ Location:** Newport, RI - **Twitter:** @Groove 6,683 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2db68443dcdcb50507b1bfd9b1756ae979bf841108c725b197b643bd703360ce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3150436%2F&secure%5Burl_type%5D=linkedin_company_website) 54 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 77% Small, 22% Medium #### What Do G2 Reviewers Say About GrooveHQ? _AI-generated summary from verified user reviews_ ##### Pros - Users commend GrooveHQ for its **responsive customer support** , enhancing collaboration and clarity in managing queries effectively. - Users value the **helpful reminders** from GrooveHQ, making follow-ups and support management seamless for teams. - Users love how GrooveHQ's **automation** feature ensures that nothing slips through the cracks, providing timely follow-ups. - Users praise GrooveHQ's **ease of use** , benefiting from collaborative tools and responsive support for efficient management. - Users praise the **easy setup** of GrooveHQ, highlighting responsive support and clear help resources that enhance collaboration. ##### Cons - Users face **chat functionality issues** , as it's all or nothing for including parts of conversations in responses. - Users express frustration over the **lack of selective comment inclusion** , leading to disjointed conversations across platforms. - Users struggle with **email communication issues** , wishing to selectively include parts of conversations without reverting to other platforms. - Users face challenges with **limited issue resolution options** , making it hard to select relevant conversation parts when forwarding. - Users find **merging tickets cumbersome** , which complicates their workflow and hampers efficiency in GrooveHQ. #### What Are Recent G2 Reviews of GrooveHQ? **["Never Miss a Beat with This Reliable Tool"](https://www.g2.com/survey_responses/groovehq-review-11991950)** **Rating:** 5.0/5.0 stars _— Shannon F._ [Read full review](https://www.g2.com/survey_responses/groovehq-review-11991950) **["Game-Changer for Team Transparency with Minor Glitches"](https://www.g2.com/survey_responses/groovehq-review-12704475)** **Rating:** 4.0/5.0 stars _— Katie F._ [Read full review](https://www.g2.com/survey_responses/groovehq-review-12704475) #### What Are G2 Users Discussing About GrooveHQ? - [What is GrooveHQ used for?](https://www.g2.com/discussions/what-is-groovehq-used-for) - [What does GrooveHQ do?](https://www.g2.com/discussions/what-does-groovehq-do) - [How much does groove cost?](https://www.g2.com/discussions/groovehq-how-much-does-groove-cost) - [What is Groove software?](https://www.g2.com/discussions/what-is-groove-software) - [What is GrooveHQ?](https://www.g2.com/discussions/what-is-groovehq) ### [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace **Average Rating:** 4.3/5.0 **Total Reviews:** 2,363 #### How Do G2 Users Rate JustCall? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Workflow:** 7.9/10 (Category avg: 8.7/10) - **Customization :** 7.8/10 (Category avg: 8.4/10) - **Customer Portal:** 7.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind JustCall? - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Company Website:** www.saaslabs.co - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas\_labs 319 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website) 416 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Small, 31% Medium #### What Do G2 Reviewers Say About JustCall? _AI-generated summary from verified user reviews_ ##### Pros - Users find JustCall's **ease of use** impressive, highlighting its straightforward setup and intuitive interface for seamless communication. - Users enjoy the **s seamless integration** of calls, SMS, and CRM in JustCall, enhancing efficiency and organization. - Users value how JustCall brings **simplicity to business communication** , streamlining tasks and enhancing efficiency effortlessly. - Users commend the **excellent customer support** of JustCall, highlighting its responsiveness and effective issue resolution. - Users love the **efficient call management** of JustCall, enjoying seamless integrations and a user-friendly interface. ##### Cons - Users often face **call issues** with JustCall, including lag and difficulties in transferring calls and monitoring effectively. - Users find the **call functionality cumbersome** , facing issues like multiple clicks and unstable call quality while traveling. - Users experience **connection issues** with JustCall, including call quality drops and disruptions due to unstable internet. - Users find **missing features** like lack of SMS support and limited customization hinder their experience with JustCall. - Users experience **poor call quality** with JustCall, often facing drops and interruptions due to unstable internet connections. #### What Are Recent G2 Reviews of JustCall? **["Seamless Integration and Stellar Support"](https://www.g2.com/survey_responses/justcall-review-13227549)** **Rating:** 5.0/5.0 stars _— Kate d._ [Read full review](https://www.g2.com/survey_responses/justcall-review-13227549) **["Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights"](https://www.g2.com/survey_responses/justcall-review-12953018)** **Rating:** 5.0/5.0 stars _— Richard L._ [Read full review](https://www.g2.com/survey_responses/justcall-review-12953018) ### [Willdesk](https://www.g2.com/products/willdesk/reviews) Win Customer Satisfaction and Streamline Complex Support Tasks Willdesk is a unique customer service platform tailor-made for ecommerce businesses, aiming to provide seamless customer service at all stages of their business growth. With Willdesk, empower your support team to automate repetitive tasks, personalize interactions, and deliver an exceptional experience that delights customers. Willdesk helps you streamline complex support tasks, making it easier than ever to exceed customer expectations and drive satisfaction." **Average Rating:** 4.9/5.0 **Total Reviews:** 14 #### How Do G2 Users Rate Willdesk? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) - **Workflow:** 9.7/10 (Category avg: 8.7/10) - **Customization :** 9.8/10 (Category avg: 8.4/10) - **Customer Portal:** 9.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Willdesk? - **Seller:** [Willdesk](https://www.g2.com/sellers/willdesk) - **Year Founded:** 2014 - **HQ Location:** 8 The Green SteA, Dover, Kent, DE, 19901 - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69b2bdabcfed8afaa8d321396e5af4bbffb8cfb36472f666911a0a6e9c264f5d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwilldesk%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 93% Small, 7% Medium #### What Do G2 Reviewers Say About Willdesk? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **excellent customer support** of Willdesk, noting quick and friendly assistance with integrations and issues. - Users find Willdesk's **helpful customer support** and free trials invaluable for enhancing their experience and brand engagement. - Users appreciate the **easy integrations** of Willdesk, enhancing functionality and user experience seamlessly with their stores. - Users love the **easy navigation** of Willdesk, appreciating its user-friendly interface and seamless integration with Shopify. - Users highlight the **easy navigation** of Willdesk, appreciating its user-friendly interface and seamless integration with Shopify. ##### Cons - Users find the **pricing too high** , which may deter potential clients from using Willdesk. - Users desire more **layout customization options** in Willdesk to enhance their personalization experience. #### What Are Recent G2 Reviews of Willdesk? **["Great App Features and Fast Response for support"](https://www.g2.com/survey_responses/willdesk-review-11529530)** **Rating:** 5.0/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/willdesk-review-11529530) **["Excellent product for encouraging customers to get in touch."](https://www.g2.com/survey_responses/willdesk-review-10998550)** **Rating:** 5.0/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/willdesk-review-10998550) ### [Vision Helpdesk](https://www.g2.com/products/vision-helpdesk/reviews) Vision Helpdesk is 14 years young and serves 20000+ customers, It offers the best customer service tools - solutions for every size business. 1) Help Desk Software (Multi-Channel Help Desk) 2) Satellite Desk (Multi-Company / Brand Help Desk) 3) Service Desk (ITIL / ITSM Desk) - PinkVerify Certified 4) Live Chat Software Vision Helpdesk offers SaaS and Download versions of above all products. It starts as low as $8 per mo per staff agent. **Average Rating:** 4.6/5.0 **Total Reviews:** 93 #### How Do G2 Users Rate Vision Helpdesk? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Workflow:** 8.9/10 (Category avg: 8.7/10) - **Customization :** 8.4/10 (Category avg: 8.4/10) - **Customer Portal:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Vision Helpdesk? - **Seller:** [Vision Helpdesk](https://www.g2.com/sellers/vision-helpdesk) - **Year Founded:** 2005 - **HQ Location:** Nasik - **Twitter:** @visionhelpdesk 1,346 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=02ed301dfb6f91c033e8560cbc8b15ffdbbfc614045fa7bedba32ad419241ba7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2276513%2F&secure%5Burl_type%5D=linkedin_company_website) 10 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Non-Profit Organization Management, Information Technology and Services - **Company Size:** 61% Small, 34% Medium #### What Do G2 Reviewers Say About Vision Helpdesk? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **user-friendly interface** and **multi-channel support** features of Vision Helpdesk for efficient ticket management. - Users appreciate the **automation features** of Vision Helpdesk, enhancing productivity and streamlining ticket management effectively. - Users appreciate the **ease of use** of Vision Helpdesk, which simplifies ticket management and enhances overall productivity. - Users benefit from the **efficient ticketing system** of Vision Helpdesk, streamlining workflows and enhancing productivity. - Users appreciate the **automation features** of Vision Helpdesk, significantly boosting productivity and streamlining ticket management. ##### Cons - Users find the **steep learning curve** of Vision Helpdesk challenging, requiring significant time and training to master. - Users often find **limited customization** options in Vision Helpdesk, restricting the ability to meet specific business needs effectively. - Users find the **complex user interface** of Vision Helpdesk overwhelming, posing a steep learning curve for new users. - Users find the **outdated and complex user interface** of Vision Helpdesk overwhelming, particularly for newcomers. - Users struggle with **lack of resources** for automation and documentation, making it hard to access important data. #### What Are Recent G2 Reviews of Vision Helpdesk? **["Excellent experience using Vision helpdesk software"](https://www.g2.com/survey_responses/vision-helpdesk-review-6990362)** **Rating:** 5.0/5.0 stars _— Abhishek B._ [Read full review](https://www.g2.com/survey_responses/vision-helpdesk-review-6990362) **["Advantages"](https://www.g2.com/survey_responses/vision-helpdesk-review-11644001)** **Rating:** 5.0/5.0 stars _— Himanshu P._ [Read full review](https://www.g2.com/survey_responses/vision-helpdesk-review-11644001) #### What Are G2 Users Discussing About Vision Helpdesk? - [What improvements would you recommend for Vision Helpdesk to better meet your customer support needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-vision-helpdesk-to-better-meet-your-customer-support-needs) - 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[Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Help Desk Themes](/categories/help-desk/themes) ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath") ID Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath) Updated April 9, 2026 Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels. ### Core Capabilities of Help Desk Software To qualify for inclusion in the Help Desk category, a product must: - Organize external customer inquiries into tickets for support agents - Aggregate inquiries from emails and a customer portal - Assign tickets to support agents for prompt service ### Common Use Cases for Help Desk Software Help desk software is commonly used to: - Manage incoming customer inquiries across email, phone, social media, and portals - Track ticket status and prioritize issues for support teams - Provide customers with self-service options through knowledge bases or portals - Monitor agent performance and customer service metrics - Centralize multi-channel communication for faster resolution ### How Help Desk Software Differs from Other Tools Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality. ### Insights from G2 on Help Desk Software Based on category trends on G2, streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance. 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