# Best Help Desk Software - Page 6

## How Many Help Desk Software Products Does G2 Track?

**Total Products under this Category:** 512

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Help Desk Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 78,000+ Authentic Reviews
- 512+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Help Desk Software
 ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=16222)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera)

**Sponsored**

### Pylon

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-11T04%3A53%3A19Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1265405&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3FhsCtaTracking%3D18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%257C747b184c-979b-4ebe-8232-445d3701b146%26page%3D6&secure%5Btoken%5D=ea17941eb76e8ab144a4d808fcef918ebb99a56c0307fd7890e46b980b35313d&secure%5Burl%5D=https%3A%2F%2Fusepylon.com%2Fpricing&secure%5Burl_type%5D=paid_promos)

### [LimeChat](https://www.g2.com/products/limechat/reviews)

LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Science, Planet54, BlueTokai, Sometime By Asian Designers, Juicy Chemistry, it helps brands automate and personalize conversations throughout the buying journey, across all channels. Whether you are looking to reduce customer acquisition costs, increase sales, boost retention, or automate customer support, LimeChat’s product suite helps you with all of these and much more. LimeChat’s marquee products include a Human-Level Chatbot, WhatsApp Conversational Marketing, Omnichannel Helpdesk, and Click-to-Messenger ads. How does it differentiate from the competition? — While all other bots are generalized automation solutions that dilute their efficacy, LimeChat is exclusively built for eCommerce brands, thus delivering stellar results. 10X faster in the implementation Delivers 70% Automation & 10% conversions on chat — 2-way WhatsApp marketing campaigns, powered by AI conversations — Brands can reply instantly to customers who respond to the campaigns and keep them engaged with human-level AI — One single platform to control everything — conversations from all channels (FB Messenger, Instagram DM and comments, WhatsApp, Live Chat, Email), bot, campaigns, agent performance, and analytics

**Average Rating:** 4.6/5.0

**Total Reviews:** 31

#### How Do G2 Users Rate LimeChat?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10)
- **Workflow:** 9.2/10 (Category avg: 8.7/10)
- **Customization :** 8.5/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind LimeChat?

- **Seller:** [Limechat](https://www.g2.com/sellers/limechat)
- **Year Founded:** 2020
- **HQ Location:** Bengaluru, IN
- **Twitter:** @LimeChatAI  
310 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cdfd1c059d8eb731e710a77637b2b1804a0d1997ed4b9ef08f2fa91c94fc2235&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flimechat%2F&secure%5Burl_type%5D=linkedin_company_website)  
89 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Health, Wellness and Fitness, Consumer Goods
- **Company Size:** 61% Small, 39% Medium

#### What Do G2 Reviewers Say About LimeChat?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **excellent customer support** from LimeChat, ensuring smooth onboarding and timely assistance with frequent updates.
- Users value LimeChat's **robust bot flow** and effective product finder, enhancing customer experience and driving revenue.
- Users appreciate the **effective bot flow** of LimeChat, which significantly enhances customer experience and engagement efficiency.
- Users commend the **ease of use** of LimeChat, enjoying its smooth integration and intuitive interface.
- Users appreciate the **outstanding customer satisfaction** provided by LimeChat's efficient support and onboarding process.

##### Cons

- Users experience **frequent chatbot glitches and WhatsApp issues** , but the support team actively works to resolve them.
- Users experience **software bugs** in LimeChat, particularly with mobile applications and limited WooCommerce functionalities.
- Users report **glitches in chat functionality** and recommend improvements for user data management and communication methods.
- Users report frequent **chat management issues** , including glitches and messaging failures that hinder efficient communication.
- Users find the **monthly pricing too high** , even though they acknowledge the features are valuable.

#### What Are Recent G2 Reviews of LimeChat?

**["An easy-to-use tool for seamless WhatsApp lead optimization and interactive bot-flow"](https://www.g2.com/survey_responses/limechat-review-8505198)**

**Rating:** 4.5/5.0 stars

_— RENJI R._

[Read full review](https://www.g2.com/survey_responses/limechat-review-8505198)

**["This is product is one of the best for integrating a chat bot and marketing template whitelisting."](https://www.g2.com/survey_responses/limechat-review-11135086)**

**Rating:** 5.0/5.0 stars

_— Marmik S._

[Read full review](https://www.g2.com/survey_responses/limechat-review-11135086)

#### What Are G2 Users Discussing About LimeChat?

- [What is LimeChat used for?](https://www.g2.com/discussions/what-is-limechat-used-for)

### [Desk360](https://www.g2.com/products/desk360/reviews)

Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It lets you to communicate with your customers on any channel (email, live chat, social media, WhatsApp, and even a message box inside their mobile apps), while unifying all messages on a single screen for your customer representatives. With Desk360, you can create an inbox for your users to get in touch with you on their own terms. Desk360 offers integrations with the App Store, Google Play Store, and Huawei AppGallery, so you can aggregate all store reviews on a single page and respond to your customers without switching back and forth between your store accounts. Managing your social media accounts with Desk360 is a breeze. You can view and answer all customer messages coming from Facebook, Instagram, and Twitter on a single screen, saving your representatives huge amounts of time. Do you use different email addresses for providing support to your customers? No worries, because you can unify all your email addresses on a single screen. What’s more is that you can create custom FAQ and contact pages on your website to give your customers holistic support from your brand. Discover Desk360 today and start communicating with your customers with pre-defined Desk360 messages prepared by professional translators in 40 languages! Manage your customer messages coming from these 11 channels on one page, and get detailed reports on both products and users. Choose who will be responsible for which project by assigning special agents to each product, and encourage cooperation between teams to increase their performance!

**Average Rating:** 4.5/5.0

**Total Reviews:** 50

#### How Do G2 Users Rate Desk360?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10)
- **Workflow:** 8.0/10 (Category avg: 8.7/10)
- **Customization :** 7.3/10 (Category avg: 8.4/10)
- **Customer Portal:** 7.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Desk360?

- **Seller:** [Teknasyon](https://www.g2.com/sellers/teknasyon)
- **Year Founded:** 2013
- **HQ Location:** İstanbul, Maslak
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1a1b392635c79c76c8a73405b875bd73b757d6c6683795dd8307ae82502f9b83&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteknasyon%2F&secure%5Burl_type%5D=linkedin_company_website)  
365 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 78% Small, 20% Medium

#### What Are Recent G2 Reviews of Desk360?

**["product review for Desk360"](https://www.g2.com/survey_responses/desk360-review-8477029)**

**Rating:** 4.5/5.0 stars

_— Azra N._

[Read full review](https://www.g2.com/survey_responses/desk360-review-8477029)

**["The Best Customer Experince"](https://www.g2.com/survey_responses/desk360-review-7889867)**

**Rating:** 5.0/5.0 stars

_— Furkan ._

[Read full review](https://www.g2.com/survey_responses/desk360-review-7889867)

#### What Are G2 Users Discussing About Desk360?

- [What is Desk360 used for?](https://www.g2.com/discussions/what-is-desk360-used-for)

### [Gmelius](https://www.g2.com/products/gmelius/reviews)

Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing workspace.

**Average Rating:** 4.4/5.0

**Total Reviews:** 756

#### How Do G2 Users Rate Gmelius?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Workflow:** 8.8/10 (Category avg: 8.7/10)
- **Customization :** 7.6/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Gmelius?

- **Seller:** [Gmelius SA](https://www.g2.com/sellers/gmelius-sa)
- **Year Founded:** 2016
- **HQ Location:** Geneva
- **Twitter:** @gmelius  
1,772 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=baf5708a28088fbc591ba0b1e560f8d116a6940e61321928ddc3ce71c01184ad&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5285738%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 81% Small, 16% Medium

#### What Do G2 Reviewers Say About Gmelius?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Gmelius to be **extremely user-friendly** , streamlining their work processes and simplifying inbox management.
- Users love the **easy email assignment and note-taking** features of Gmelius, enhancing team communication and workflow.
- Users value the **seamless collaboration** tools of Gmelius, enhancing organization and keeping teams aligned effortlessly.
- Users appreciate the **robust team collaboration features** of Gmelius, simplifying email management and enhancing communication.
- Users appreciate the **robust team collaboration features** of Gmelius, enhancing email management and streamlining communication.

##### Cons

- Users experience significant **email management issues** with Gmelius, including slow loading times and ineffective search functions.
- Users find Gmelius lacking in **advanced mobile features** , making email management on the go challenging.
- Users experience **performance issues** with Gmelius, citing slow email loading times and inefficient bulk task management.
- Users experience significant **email loading delays** with Gmelius, leading to frustration and inefficiency in email management.
- Users find the **learning curve steep** , requiring additional training and guidance for effective software deployment.

#### What Are Recent G2 Reviews of Gmelius?

**["A Powerful and Easy-to-Use Tool for Email Management and Team Collaboration"](https://www.g2.com/survey_responses/gmelius-review-10296148)**

**Rating:** 5.0/5.0 stars

_— Hasan J._

[Read full review](https://www.g2.com/survey_responses/gmelius-review-10296148)

**["It has been a helpful tool"](https://www.g2.com/survey_responses/gmelius-review-10295609)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/gmelius-review-10295609)

#### What Are G2 Users Discussing About Gmelius?

- [What is Gmelius used for?](https://www.g2.com/discussions/what-is-gmelius-used-for)

### [ALVAO Service Desk](https://www.g2.com/products/alvao-service-desk/reviews)

ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA. For more information visit www.alvao.com

**Average Rating:** 4.6/5.0

**Total Reviews:** 52

#### How Do G2 Users Rate ALVAO Service Desk?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Workflow:** 9.6/10 (Category avg: 8.7/10)
- **Customization :** 7.3/10 (Category avg: 8.4/10)
- **Customer Portal:** 7.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ALVAO Service Desk?

- **Seller:** [ALVAO](https://www.g2.com/sellers/alvao)
- **Year Founded:** 1999
- **HQ Location:** Brno, CZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b4297ac3409125cdaa83d036c24021d1e5a99ac0bf4f819f643f3b9e60550d45&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falvao%2F&secure%5Burl_type%5D=linkedin_company_website)  
54 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Government Administration
- **Company Size:** 65% Medium, 29% Large

#### What Do G2 Reviewers Say About ALVAO Service Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **effortless automation** of processes with ALVAO, significantly enhancing efficiency and digitalization across departments.
- Users appreciate the **time-saving automation** of ALVAO Service Desk, streamlining processes and reducing manual work significantly.
- Users appreciate the **intuitive and user-friendly interface** of ALVAO Service Desk, streamlining their helpdesk operations.
- Users value the **collaboration features** of ALVAO Service Desk for seamless communication across departments and efficient processes.
- Users appreciate the **deployment ease** of ALVAO Service Desk, enabling fast provisioning and smooth implementation for new services.

##### Cons

- Users find the **insufficient information** regarding custom forms complicates their experience with ALVAO Service Desk.
- Users find the **limited customization** of ALVAO Service Desk's forms and reports can complicate usage and documentation.
- Users experience **sporadic bugs** that are usually minor and resolved through updates or consultancy assistance.
- Users find the **creation of custom forms complex** , often requiring additional documentation for better understanding.
- Users feel that the **complex reporting** features require easier customization to enhance usability and effectiveness.

#### What Are Recent G2 Reviews of ALVAO Service Desk?

**["User review after 3 years of use"](https://www.g2.com/survey_responses/alvao-service-desk-review-9458381)**

**Rating:** 4.0/5.0 stars

_— Tomáš V._

[Read full review](https://www.g2.com/survey_responses/alvao-service-desk-review-9458381)

**["Great product and the support team"](https://www.g2.com/survey_responses/alvao-service-desk-review-11034772)**

**Rating:** 4.5/5.0 stars

_— Lukáš S._

[Read full review](https://www.g2.com/survey_responses/alvao-service-desk-review-11034772)

#### What Are G2 Users Discussing About ALVAO Service Desk?

- [What is ALVAO Service Desk used for?](https://www.g2.com/discussions/what-is-alvao-service-desk-used-for)

### [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,604

#### How Do G2 Users Rate NICE CXone?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.0/10)
- **Workflow:** 8.6/10 (Category avg: 8.7/10)
- **Customization :** 9.1/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind NICE CXone?

- **Seller:** [NiCE](https://www.g2.com/sellers/nice)
- **Year Founded:** 1986
- **HQ Location:** Hoboken, New Jersey
- **Twitter:** @NICELtd  
14,655 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
14,099 employees on LinkedIn®
- **Ownership:** NASDAQ: NICE

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Service Agent
- **Top Industries:** Consumer Services, Information Technology and Services
- **Company Size:** 52% Medium, 34% Large

#### What Do G2 Reviewers Say About NICE CXone?

_AI-generated summary from verified user reviews_

##### Pros

- Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively.
- Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use.
- Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features.
- Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses.
- Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience.

##### Cons

- Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience.
- Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability.
- Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources.
- Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations.
- Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed.

#### What Are Recent G2 Reviews of NICE CXone?

**["Reliable and Efficient Customer Experience Platform"](https://www.g2.com/survey_responses/nice-cxone-review-11739091)**

**Rating:** 4.5/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091)

**["Cxone Simplifies Calling and Scheduling in One Place"](https://www.g2.com/survey_responses/nice-cxone-review-12717141)**

**Rating:** 4.5/5.0 stars

_— Nilesh S._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141)

#### What Are G2 Users Discussing About NICE CXone?

- [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact)
- [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment
- [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do)
- [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact)
- [What is inContact?](https://www.g2.com/discussions/what-is-incontact)

### [Sugar Serve](https://www.g2.com/products/sugar-serve/reviews)

Sugar Serve is customer service automation that helps teams manage support cases, meet SLAs, and deliver better experiences across every channel. Agents get a complete view of each customer and clear next steps to resolve issues faster. Service leaders gain real-time insights into case trends, performance, and customer satisfaction. With Sugar Serve, you can streamline service operations, automate workflows, and strengthen customer loyalty.

**Average Rating:** 4.4/5.0

**Total Reviews:** 37

#### How Do G2 Users Rate Sugar Serve?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Workflow:** 9.0/10 (Category avg: 8.7/10)
- **Customization :** 8.6/10 (Category avg: 8.4/10)
- **Customer Portal:** 7.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Sugar Serve?

- **Seller:** [SugarAI](https://www.g2.com/sellers/sugarai)
- **Year Founded:** 2004
- **HQ Location:** Cupertino, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e1bd8f21728ff6dc10cd57d44fb253d9aab32e296ddc23af0d3f1996bafb6e9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17345%2F&secure%5Burl_type%5D=linkedin_company_website)  
577 employees on LinkedIn®
- **Phone:** +1 (408) 454-6900

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 37% Medium, 34% Small

#### What Do G2 Reviewers Say About Sugar Serve?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **advanced case management capabilities** of Sugar Serve, enhancing efficiency and customization in complex workflows.
- Users appreciate the **comprehensive contact management** tools of Sugar Serve, enhancing support efficiency and customer satisfaction.
- Users highlight the **excellent customer support** of Sugar Serve, enhancing their experience with reliable assistance.
- Users appreciate the **customizability** of Sugar Serve, enabling tailored workflows and automated case management for efficiency.
- Users love the **high level of customization** in Sugar Serve, allowing tailored workflows and enhanced process management.

##### Cons

- Users find the **steep learning curve** of Sugar Serve challenging, especially for non-technical individuals trying to customize.
- Users find the system **not intuitive** , facing a steep learning curve and complex configurations hindering their experience.
- Users experience **poor performance** due to sluggishness with large datasets and occasional glitches that hinder usability.
- Users often find the **steep learning curve** of Sugar Serve intimidating, especially for non-technical individuals.
- Users find the **initial learning curve quite steep** , making it challenging for non-technical users to utilize effectively.

#### What Are Recent G2 Reviews of Sugar Serve?

**["Highly Customizable, Robust Yet Complex"](https://www.g2.com/survey_responses/sugar-serve-review-12350648)**

**Rating:** 5.0/5.0 stars

_— Jim M._

[Read full review](https://www.g2.com/survey_responses/sugar-serve-review-12350648)

**["A solid helpdesk tool that keeps our tickets and SLAs completely organized"](https://www.g2.com/survey_responses/sugar-serve-review-12939757)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/sugar-serve-review-12939757)

#### What Are G2 Users Discussing About Sugar Serve?

- [What is Sugar Serve used for?](https://www.g2.com/discussions/what-is-sugar-serve-used-for) - 1 upvote

### [Spotler CRM](https://www.g2.com/products/spotler-crm/reviews)

Spotler CRM is a user-friendly Customer Relationship Management (CRM) system designed to enhance B2B sales and marketing efforts. It centralises customer and prospect data, providing a comprehensive 360-degree view that enables businesses to streamline processes and improve lead conversion rates. Key Features: Extensive Contact Management: Beyond basic contact details, Spotler CRM tracks all interactions via email, phone, and shared documents, offering a detailed timeline of customer engagements. Pipeline Management: The system allows for easy management of sales opportunities, enabling teams to prioritise, qualify, and visualise sales processes, fostering better collaboration and efficiency. Customisation: Spotler CRM is adaptable to individual business needs, allowing users to add new fields, manage user access, and customise layouts, graphs, and dashboards to align with specific sales processes. Workflow Automation: Automate routine tasks, create workflows, set up automatic follow-ups, and configure notifications to enhance productivity and ensure timely responses. Reporting and Insights: Monitor return on investment (ROI) and make data-driven decisions with comprehensive reporting tools that inform campaign strategies and sales tactics. Integration and Support: Spotler CRM integrates seamlessly with various tools, enhancing its functionality and ensuring a cohesive workflow. The platform is designed to be user-friendly, allowing for immediate and independent use. Additionally, Spotler offers professional services and support, including extensive training and technical assistance, to help users maximise the software's potential. By consolidating customer information and automating key processes, Spotler CRM enables businesses to deliver consistent customer experiences and drive more effective sales and marketing outcomes.

**Average Rating:** 4.4/5.0

**Total Reviews:** 143

#### How Do G2 Users Rate Spotler CRM?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Spotler CRM?

- **Seller:** [Spotler Group](https://www.g2.com/sellers/spotler-group-a3f6b7c0-24fb-4205-9f31-02f8a1d43e29)
- **Year Founded:** 2001
- **HQ Location:** Rotterdam, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7b56c0f59c6bec30134538449063af8ce8521d26f28197bced3170e60a9fc965&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspotler-group%2F&secure%5Burl_type%5D=linkedin_company_website)  
164 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 87% Small, 10% Medium

#### What Do G2 Reviewers Say About Spotler CRM?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **robust marketing automation** features of Spotler CRM, enhancing efficiency in managing campaigns and leads.
- Users appreciate the **user-friendly interface** of Spotler CRM, making navigation and onboarding effortless for everyone.
- Users appreciate the **robust marketing automation and seamless integration** of Spotler CRM, enhancing efficiency and simplifying processes.
- Users value the **flexibility** of Spotler CRM, easily integrating tools and accommodating various team workflows efficiently.
- Users value the **seamless integration capabilities** of Spotler CRM, enhancing productivity by connecting essential business tools effortlessly.

##### Cons

- Users face **integration issues** with Spotler CRM, making it difficult to connect with third-party applications effectively.
- Users find the **lack of integrations** with third-party applications hampers effective data transfer and business operations.
- Users find the **interface somewhat cluttered** , which affects ease of navigation and overall user experience.
- Users experience **poor integration with third-party applications** , leading to inefficient data transfer and operational challenges.
- Users find Spotler CRM's **high complexity** in customization and advanced features makes it less intuitive than competitors.

#### What Are Recent G2 Reviews of Spotler CRM?

**["Streamlined CRM with Powerful Email Marketing"](https://www.g2.com/survey_responses/spotler-crm-review-12770288)**

**Rating:** 4.0/5.0 stars

_— Aryan G._

[Read full review](https://www.g2.com/survey_responses/spotler-crm-review-12770288)

**["Effortless CRM with Seamless Marketing Integration and Top-Notch Support"](https://www.g2.com/survey_responses/spotler-crm-review-12083422)**

**Rating:** 5.0/5.0 stars

_— Verified User in Accounting_

[Read full review](https://www.g2.com/survey_responses/spotler-crm-review-12083422)

#### What Are G2 Users Discussing About Spotler CRM?

- [What is Really Simple Systems used for?](https://www.g2.com/discussions/what-is-really-simple-systems-used-for)

### [Plumsail HelpDesk](https://www.g2.com/products/plumsail-helpdesk/reviews)

Plumsail HelpDesk is a ready-made tool for SharePoint that helps you to make your customers happy with quick and efficient support. If you’re looking for out-of-box functionality, user-friendly interface and simple set up, that’s it!

**Average Rating:** 4.4/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate Plumsail HelpDesk?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10)
- **Workflow:** 7.8/10 (Category avg: 8.7/10)
- **Customization :** 6.7/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Plumsail HelpDesk?

- **Seller:** [Plumsail](https://www.g2.com/sellers/plumsail)
- **Year Founded:** 2011
- **HQ Location:** Wilmington, Delaware
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=39de0881115caa58b6c30effd180810ef4bc12a6d2471b10192fb9a1e21a5320&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fplumsail%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 58% Small, 37% Medium

#### What Do G2 Reviewers Say About Plumsail HelpDesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Plumsail HelpDesk to be **intuitive and easy to use** , allowing for quick setup and effective reporting.
- Users find the **easy setup** of Plumsail HelpDesk to be intuitive, facilitating a smooth user experience.
- Users value the **seamless SharePoint integration** of Plumsail HelpDesk, enhancing usability and data accessibility in reporting.
- Users appreciate the **view customization flexibility** of Plumsail HelpDesk, enhancing their ticket management experience.
- Users value the **customization flexibility** of Plumsail HelpDesk, enhancing their overall user experience and efficiency.

##### Cons

- Users face challenges with **contact management** as they cannot manage all Plumsail HelpDesk sites from a single location.
- Users face **formatting issues** that hinder functionality, often attributed to SharePoint's limitations and slow updates.
- Users face challenges with **poor reporting** , particularly due to limitations in setting custom date ranges for reports.
- Users experience **time delays** in status updates, particularly due to dependencies on SharePoint, affecting their workflow.
- Users experience **slow status updates** and find manual agent assignment cumbersome, impacting overall workflow efficiency.

#### What Are Recent G2 Reviews of Plumsail HelpDesk?

**["Simple, SharePoint-native Helpdesk that’s fast to configure and easy to maintain"](https://www.g2.com/survey_responses/plumsail-helpdesk-review-12619411)**

**Rating:** 4.5/5.0 stars

_— Noralf G._

[Read full review](https://www.g2.com/survey_responses/plumsail-helpdesk-review-12619411)

**["Plumsail HelpDesk: Intuitive, Easy Setup, and Powerful"](https://www.g2.com/survey_responses/plumsail-helpdesk-review-12318554)**

**Rating:** 5.0/5.0 stars

_— Joel N._

[Read full review](https://www.g2.com/survey_responses/plumsail-helpdesk-review-12318554)

#### What Are G2 Users Discussing About Plumsail HelpDesk?

- [How do you make a HelpDesk App in 8 hours with Powerapps?](https://www.g2.com/discussions/how-do-you-make-a-helpdesk-app-in-8-hours-with-powerapps)
- [How do I create a help desk in SharePoint online?](https://www.g2.com/discussions/how-do-i-create-a-help-desk-in-sharepoint-online)
- [Does Office 365 have a ticketing system?](https://www.g2.com/discussions/plumsail-helpdesk-does-office-365-have-a-ticketing-system)

### [Helpwise](https://www.g2.com/products/helpwise/reviews)

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation.

**Average Rating:** 4.6/5.0

**Total Reviews:** 178

#### How Do G2 Users Rate Helpwise?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Workflow:** 9.1/10 (Category avg: 8.7/10)
- **Customization :** 8.6/10 (Category avg: 8.4/10)
- **Customer Portal:** 5.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Helpwise?

- **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs)
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, California
- **Twitter:** @saas\_labs  
319 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website)  
416 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 90% Small, 10% Medium

#### What Do G2 Reviewers Say About Helpwise?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customer management** of Helpwise, appreciating helpful support and reliable assistance.
- Users commend the **excellent customer support** at Helpwise, highlighting patience and effective problem-solving assistance.
- Users commend the **easy access** to Helpwise support, ensuring seamless problem resolution and user satisfaction.
- Users find Helpwise's **patient and supportive technical assistance** invaluable for effective problem resolution and customer satisfaction.
- Users appreciate the **excellent platform usability** of Helpwise, making it a reliable choice for years.

#### What Are Recent G2 Reviews of Helpwise?

**["Excellent support and tool"](https://www.g2.com/survey_responses/helpwise-review-10941310)**

**Rating:** 5.0/5.0 stars

_— Julio César L._

[Read full review](https://www.g2.com/survey_responses/helpwise-review-10941310)

**["Keeps us organized and scaling simple!"](https://www.g2.com/survey_responses/helpwise-review-11420873)**

**Rating:** 5.0/5.0 stars

_— Verified User in Accounting_

[Read full review](https://www.g2.com/survey_responses/helpwise-review-11420873)

#### What Are G2 Users Discussing About Helpwise?

- [What is Helpwise used for?](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) - 1 comment
- [What is Helpwise used for?](https://www.g2.com/discussions/what-is-helpwise-used-for)

### [Wolken Service Desk](https://www.g2.com/products/wolken-service-desk/reviews)

Wolken Service Desk is a powerful, comprehensive platform designed to streamline and optimize operations in IT Service Management, & Non-IT Operations. Built to help organizations efficiently manage high volumes of service requests, Wolken Service Desk brings together advanced features that improve operational effectiveness and elevate user satisfaction. Our platform includes an integrated Knowledge Base that empowers users with self-service options, helping them resolve issues independently while easing the workload on support teams. Robust SLA (Service Level Agreement) management ensures that all service requests are handled consistently and on time, creating a reliable experience for both customers and internal teams. What sets Wolken Service Desk apart is its AI-driven capabilities. The AI Co-Pilot feature provides real-time suggestions, automates repetitive tasks, and offers predictive insights, allowing support teams to focus on complex, high-priority issues. Meanwhile, AI Agent Assist enhances agent performance by summarizing tickets, predicting reopens, and analyzing customer sentiment, enabling faster, more efficient ticket resolution and a more personalized customer experience. Founded with a vision to simplify service management, Wolken Software has become a trusted partner for organizations looking to modernize and automate their support processes. With Wolken Service Desk, businesses can expect a seamless, data-driven solution that delivers faster response times, higher customer satisfaction, and a more empowered support team ready to tackle the demands of today’s service environment. Key Features: • Self-service Knowledge Base • SLA Management for consistent service delivery • AI Co-Pilot for workflow optimization and insights • AI Agent Assist for improved ticket handling and customer sentiment analysis Discover how Wolken Service Desk can transform your service management processes and support your organization’s growth.

**Average Rating:** 4.7/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate Wolken Service Desk?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Workflow:** 10.0/10 (Category avg: 8.7/10)
- **Customization :** 10.0/10 (Category avg: 8.4/10)
- **Customer Portal:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Wolken Service Desk?

- **Seller:** [Wolken Software](https://www.g2.com/sellers/wolken-software)
- **Company Website:** www.wolkensoftware.com
- **Year Founded:** 2011
- **HQ Location:** Cupertino, USA
- **Twitter:** @wolkensoftware  
213 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=882e38d9e48195db2c1c8dd6ec4d23bc4cbed3883d8fd6c99dbb4dfa2c88deba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2488631&secure%5Burl_type%5D=linkedin_company_website)  
217 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 27% Small

#### What Are Recent G2 Reviews of Wolken Service Desk?

**["Highly recommended for any business"](https://www.g2.com/survey_responses/wolken-service-desk-review-8430987)**

**Rating:** 5.0/5.0 stars

_— Pradeep S._

[Read full review](https://www.g2.com/survey_responses/wolken-service-desk-review-8430987)

**["It is very user friendly and very relevant to the Bussiness"](https://www.g2.com/survey_responses/wolken-service-desk-review-8689579)**

**Rating:** 5.0/5.0 stars

_— Dayakar G._

[Read full review](https://www.g2.com/survey_responses/wolken-service-desk-review-8689579)

#### What Are G2 Users Discussing About Wolken Service Desk?

- [What is Wolken Service Desk used for?](https://www.g2.com/discussions/what-is-wolken-service-desk-used-for) - 1 comment

### [OvationCXM](https://www.g2.com/products/ovationcxm/reviews)

OvationCXM is the orchestration operating system for customer experience. We help banks, payment companies, and enterprises coordinate the work behind onboarding, servicing, and support — across applications, internal teams, and outside partners — so customer journeys move faster, cost less, and stay compliant. No rip-and-replace of legacy systems. No code required. How it works: • Design and manage journeys — A no-code, drag-and-drop builder for internal and customer-facing journey flows. Ecosystem connectors let you include and oversee steps handled by outside vendors, so multi-product, multi-team work runs from a single source of truth. • Orchestrate across the ecosystem — Coordinate execution across core systems, CRMs, and external partners without changing legacy infrastructure or writing code. • Optimize with AI — Use GenAI insights to refine journeys, surface next-best actions, and put technical knowledge in front of support teams so they resolve issues dramatically faster. Built for what's next: Agentic AI As AI agents begin acting on customers' behalf, OvationCXM gives institutions a way to receive, govern, and audit that activity — applying the same controls to AI agents that they apply to people. Our 2026 research found that 71% of finance leaders already factor agentic capability into their choice of bank. Why enterprises choose us: Customer-focused organizations in financial services and other complex, regulated industries rely on OvationCXM to orchestrate the work behind customer journeys, at scale. With the governance and auditability these rigorous industries require. Across our enterprise customers, the results are: 25% reduction in operating expenses 10% increase in revenue 60% improvement in NPS

**Average Rating:** 4.8/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate OvationCXM?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Workflow:** 8.8/10 (Category avg: 8.7/10)
- **Customization :** 7.8/10 (Category avg: 8.4/10)
- **Customer Portal:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind OvationCXM?

- **Seller:** [OvationCXM](https://www.g2.com/sellers/ovationcxm)
- **Year Founded:** 2014
- **HQ Location:** Tiburon, CA
- **Twitter:** @ovationcxm  
2,181 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=472092e27ef6bfc18bb0ff57d12453a287df4e7faebdd1f10c2fd2c994a7a25b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3565119%2F&secure%5Burl_type%5D=linkedin_company_website)  
115 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 73% Small, 36% Large

#### What Are Recent G2 Reviews of OvationCXM?

**["Broad platform that allows me to replace a number of other apps"](https://www.g2.com/survey_responses/ovationcxm-review-4506261)**

**Rating:** 5.0/5.0 stars

_— Ted K._

[Read full review](https://www.g2.com/survey_responses/ovationcxm-review-4506261)

**["Thank you Boomtown!"](https://www.g2.com/survey_responses/ovationcxm-review-4473096)**

**Rating:** 5.0/5.0 stars

_— Verified User in Restaurants_

[Read full review](https://www.g2.com/survey_responses/ovationcxm-review-4473096)

#### What Are G2 Users Discussing About OvationCXM?

- [What is CXMEngine used for?](https://www.g2.com/discussions/what-is-cxmengine-used-for)

### [Deskpro](https://www.g2.com/products/deskpro/reviews)

Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences.

**Average Rating:** 4.2/5.0

**Total Reviews:** 97

#### How Do G2 Users Rate Deskpro?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10)
- **Workflow:** 8.6/10 (Category avg: 8.7/10)
- **Customization :** 8.1/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Deskpro?

- **Seller:** [Deskpro](https://www.g2.com/sellers/deskpro)
- **Company Website:** www.deskpro.com
- **Year Founded:** 2002
- **HQ Location:** Austin, TX
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4db02fb9b42bdf20a2f81bdd710c6e4e170d3626e0cd0605a3125035786aa826&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1178218%2F&secure%5Burl_type%5D=linkedin_company_website)  
69 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 46% Small, 45% Medium

#### What Do G2 Reviewers Say About Deskpro?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Deskpro, highlighting its flexibility and friendly interface for quick setup.
- Users value the **flexibility and customization** of Deskpro, enhancing their help desk management with tailored features.
- Users find Deskpro's **flexibility and user-friendly interface** invaluable for customization and efficient help desk management.
- Users praise the **exceptional customer support** of Deskpro, highlighting fast responses and smooth upgrade assistance.
- Users value the **customizability** of Deskpro, allowing tailored experiences and seamless integration with various workflows.

##### Cons

- Users often experience **ticketing issues** with Deskpro, including incorrect ticket creation and slow support responses.
- Users find the **limited features** of Deskpro's knowledge base editor frustrating and cumbersome for article creation.
- Users experience issues with **ticket management** , including unexpected new ticket creation and frequent system logouts.
- Users find the **interface not intuitive** , making it difficult to navigate and perform basic tasks efficiently.
- Users struggle with **UX issues** in Deskpro, citing a confusing interface and slow performance that hinders usability.

#### What Are Recent G2 Reviews of Deskpro?

**["Efficient Ticket Management with Minor Formatting Hiccups"](https://www.g2.com/survey_responses/deskpro-review-12317561)**

**Rating:** 4.0/5.0 stars

_— Paul C._

[Read full review](https://www.g2.com/survey_responses/deskpro-review-12317561)

**["Customer Service Force Multiplier"](https://www.g2.com/survey_responses/deskpro-review-12621159)**

**Rating:** 5.0/5.0 stars

_— Christopher J._

[Read full review](https://www.g2.com/survey_responses/deskpro-review-12621159)

#### What Are G2 Users Discussing About Deskpro?

- [What is Deskpro used for?](https://www.g2.com/discussions/what-is-deskpro-used-for) - 1 comment, 1 upvote

### [ServiceTeam ITSM](https://www.g2.com/products/serviceteam-itsm/reviews)

The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on. “ServiceTeam ITSM offers a robust set of ITSM capabilities for the cost, which is enhanced further with the optional ITAM capabilities. The use of the Microsoft Power Platform and it’s capabilities fits well with the growing industry trend for low code and AI and exploiting enterprise service management opportunities through wider ITSM tool use and bespoke applications.” – Stephen Mann, Principal Analyst & Content Director at ITSM.tools ServiceTeam ITSM lets you leverage Power BI for management reporting, configure automated workflows with Power Automate, deploy Power Virtual Agent chatbots, capitalize on existing Microsoft technology skillsets, and so much more. Check out Provance.com for detailed description of the ServiceTeam ITSM capabilities. With ServiceTeam ITSM, you can achieve excellent customer service—supporting business growth with a ‘best-of-platform’ solution. “ServiceTeam ITSM is a capability-rich ITSM solution aimed at organizations of all sizes across all verticals. An existing or new investment in the Microsoft ecosystem is required, but this also offers access to a wealth of Microsoft technologies—such as business intelligence and machine learning—that can be applied to ITSM operations.” – Stephen Mann, Principal Analyst & Content Director at ITSM.tools Get a copy of the independent review of ServiceTeam ITSM conducted by Stephen Mann of ITSM.tools by visiting the Official Downloads section of this profile.

**Average Rating:** 3.9/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate ServiceTeam ITSM?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Workflow:** 8.0/10 (Category avg: 8.7/10)
- **Customization :** 8.8/10 (Category avg: 8.4/10)
- **Customer Portal:** 7.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ServiceTeam ITSM?

- **Seller:** [Provance Technologies](https://www.g2.com/sellers/provance-technologies)
- **Company Website:** www.provance.com
- **Year Founded:** 1997
- **HQ Location:** Ottawa, Ontario Canada
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=783bc32d1813d5ffff03b515bb4e37cdd83a6e84b641eb5229b3e6759d88cc4a&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fprovance-technologies&secure%5Burl_type%5D=linkedin_company_website)  
82 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 44% Medium, 28% Small

#### What Do G2 Reviewers Say About ServiceTeam ITSM?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **intuitive self-service portal** of ServiceTeam ITSM, enhancing ticket management and communication efficiency.
- Users appreciate the **ease of automation** in ServiceTeam ITSM, simplifying workflow management and reporting through great integrations.
- Users praise the **easy-to-use incident management** feature that simplifies problem handling and enhances reliability.
- Users praise the **excellent customer support** of ServiceTeam ITSM, enhancing their overall experience and satisfaction.
- Users value the **customizability** of ServiceTeam ITSM, enhancing their experience with smooth workflows and detailed reporting.

##### Cons

- Users find the **learning curve steep** , making implementation and customization challenging without adequate training and support.
- Users find the **clunky interface** of ServiceTeam ITSM to be less than satisfactory, impacting their overall experience.
- Users find the **complex administration** challenging, with difficult configurations and unresponsive technical support.
- Users find **complex configuration** challenging, often struggling with implementation and inadequate technical support knowledge.
- Users find the **steep learning curve** of ServiceTeam ITSM overwhelming, particularly for those unfamiliar with Microsoft tools.

#### What Are Recent G2 Reviews of ServiceTeam ITSM?

**["Intuitive ITSM with a Strong Self-Service Portal"](https://www.g2.com/survey_responses/serviceteam-itsm-review-11910874)**

**Rating:** 4.0/5.0 stars

_— Trevor B._

[Read full review](https://www.g2.com/survey_responses/serviceteam-itsm-review-11910874)

**["User-Friendly Platform with Helpful Support, But Implementation Can Be Tricky"](https://www.g2.com/survey_responses/serviceteam-itsm-review-11857368)**

**Rating:** 4.5/5.0 stars

_— Verified User in Manufacturing_

[Read full review](https://www.g2.com/survey_responses/serviceteam-itsm-review-11857368)

#### What Are G2 Users Discussing About ServiceTeam ITSM?

- [What is ServiceTeam ITSM used for?](https://www.g2.com/discussions/what-is-serviceteam-itsm-used-for)

### [Plain](https://www.g2.com/products/plain/reviews)

Plain is an AI-powered customer support platform designed to help B2B SaaS companies consolidate their fragmented support operations into a single, intelligent workflow. By unifying various communication channels such as email, Slack, MS Teams, Discord, and in-app support, Plain addresses the issue of tool sprawl that often hinders modern support teams. This solution is particularly beneficial for fast-growing software companies that seek to streamline their support functions, transforming them from a cost center into a competitive advantage. Targeted specifically at B2B teams, Plain serves organizations that recognize the importance of providing exceptional support experiences to complement their high-quality products. Unlike traditional help desk software, which often relies on rigid ticketing systems and prioritizes deflection over effective resolution, Plain focuses on facilitating natural, contextual conversations that genuinely address customer issues. This approach aligns with the expectations of today’s B2B customers, who demand seamless support experiences akin to those offered by consumer products. The core capabilities of Plain revolve around three key features: AI-enhanced support, unified cross-channel intelligence, and seamless team collaboration. The platform’s AI does not replace human agents; rather, it empowers them by providing contextual insights, suggested responses, and intelligent routing to ensure that the most qualified individual manages each conversation. This enhancement transforms support agents from mere ticket processors into strategic advisors, fostering deeper customer relationships. The unified inbox feature maintains complete conversation context across all channels, while collaboration tools facilitate seamless communication between support, engineering, and product teams. Plain is particularly well-suited for ambitious B2B SaaS companies, developer tools, and API-first businesses that have outgrown basic shared inboxes but are wary of the complexities associated with traditional enterprise support software. Organizations typically adopt Plain when they are managing over 100 customer conversations weekly and recognize that their existing tool stack is creating more challenges than solutions. Common use cases include consolidating multiple support tools into a single platform, scaling technical support for developer products without increasing headcount, and leveraging customer interactions to gain valuable product insights that drive growth. Key differentiators of Plain include its unified multi-channel intelligence, which preserves full conversation context across every interaction, thereby alleviating the context-switching challenges that often lead to burnout among support teams. Additionally, the developer-first API allows for custom integrations and workflows that legacy platforms struggle to match. Real-time analytics provide actionable insights into team performance, customer satisfaction, and revenue impact, moving beyond superficial metrics like deflection rates. Companies that implement Plain typically experience 67% faster response times and threefold increases in support team capacity, ultimately transforming their customer experience into a competitive advantage that enhances retention and drives expansion.

**Average Rating:** 4.5/5.0

**Total Reviews:** 20

#### How Do G2 Users Rate Plain?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.0/10)
- **Workflow:** 8.0/10 (Category avg: 8.7/10)
- **Customization :** 6.2/10 (Category avg: 8.4/10)
- **Customer Portal:** 6.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Plain?

- **Seller:** [Plain](https://www.g2.com/sellers/plain)
- **Company Website:** www.plain.com
- **Year Founded:** 2020
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=afa652ccc40c84300f54f4ab24dcda4aa6b30a0879a6965a1317f71072245750&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fplainsupport%2F&secure%5Burl_type%5D=linkedin_company_website)  
49 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Small, 35% Medium

#### What Do G2 Reviewers Say About Plain?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Plain, enhancing organization and collaboration in ticket management seamlessly.
- Users appreciate the **seamless Slack integrations** of Plain, enhancing support efficiency and overall user experience.
- Users value the **easy integrations** of Plain, particularly appreciating its seamless connection with Slack for effective support.
- Users love Plain's **modern UI and flexibility** , combined with responsive support and efficient integrations enhancing their experience.
- Users appreciate the **organization and collaboration** in Plain, enhancing ticket visibility and streamlining support processes.

##### Cons

- Users find the **limited features** of Plain restrict their productivity and integration capabilities significantly.
- Users find the **missing features** of Plain limiting, lacking essential integrations and functionalities for efficient work management.
- Users report **interface issues** with formatting, reply box usability, and overall user experience affecting functionality.
- Users experience **ticketing issues** with Plain's unclear search functionality and lack of presence indicators, complicating workflow.
- Users notice that the **searching functionality is unclear** , making it difficult to locate tickets efficiently.

#### What Are Recent G2 Reviews of Plain?

**["Great support platform with the potential to accelerate further!"](https://www.g2.com/survey_responses/plain-review-11731412)**

**Rating:** 4.0/5.0 stars

_— Priya K._

[Read full review](https://www.g2.com/survey_responses/plain-review-11731412)

**["Makes smashing the queues fun and efficient"](https://www.g2.com/survey_responses/plain-review-11722445)**

**Rating:** 5.0/5.0 stars

_— Jason S._

[Read full review](https://www.g2.com/survey_responses/plain-review-11722445)

### [Mojo Helpdesk](https://www.g2.com/products/mojo-helpdesk/reviews)

Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting.

**Average Rating:** 4.4/5.0

**Total Reviews:** 235

#### How Do G2 Users Rate Mojo Helpdesk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Workflow:** 8.6/10 (Category avg: 8.7/10)
- **Customization :** 7.5/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Mojo Helpdesk?

- **Seller:** [Mojo Helpdesk](https://www.g2.com/sellers/mojo-helpdesk)
- **Year Founded:** 2011
- **HQ Location:** Austin, Texas
- **Twitter:** @mojohelpdesk  
705 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cda33c6dd16168ff5290175391666242838ebcd260eb98a213757d52a28459e5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmojo-helpdesk%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Primary/Secondary Education
- **Company Size:** 55% Medium, 30% Small

#### What Do G2 Reviewers Say About Mojo Helpdesk?

_AI-generated summary from verified user reviews_

##### Cons

- Users report **bugs with layouts and media** , affecting the overall user experience in Mojo Helpdesk.
- Users face **button issues** that hinder functionality, particularly with layout consistency and media handling.
- Users experience **editing difficulties** with layouts and media, hindering their overall satisfaction with Mojo Helpdesk.
- Users report **formatting issues** with layouts and images, impacting their overall experience with Mojo Helpdesk.
- Users struggle with **layout issues** , especially when switching to dark mode and managing images effectively.

#### What Are Recent G2 Reviews of Mojo Helpdesk?

**["Good for Frequent Users"](https://www.g2.com/survey_responses/mojo-helpdesk-review-8439190)**

**Rating:** 4.0/5.0 stars

_— Chel M._

[Read full review](https://www.g2.com/survey_responses/mojo-helpdesk-review-8439190)

**["Perfect Integration, Simple Setup"](https://www.g2.com/survey_responses/mojo-helpdesk-review-12839476)**

**Rating:** 5.0/5.0 stars

_— Hugo I. D._

[Read full review](https://www.g2.com/survey_responses/mojo-helpdesk-review-12839476)

#### What Are G2 Users Discussing About Mojo Helpdesk?

- [How much does Mojo Helpdesk cost?](https://www.g2.com/discussions/how-much-does-mojo-helpdesk-cost)
- [What is Mojo in software?](https://www.g2.com/discussions/what-is-mojo-in-software)
- [Is Mojo Helpdesk free?](https://www.g2.com/discussions/is-mojo-helpdesk-free) - 2 comments
- [What are the features of help desk software?](https://www.g2.com/discussions/mojo-helpdesk-what-are-the-features-of-help-desk-software) - 1 comment, 1 upvote

- [‹ Prev‹ Prev](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=5#product-list)
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- [2](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=2#product-list)
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- [Next ›Next ›](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=7#product-list)

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Similar Categories

- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
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- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
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- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Help Desk Themes](/categories/help-desk/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels.

### Core Capabilities of Help Desk Software

To qualify for inclusion in the Help Desk category, a product must:

- Organize external customer inquiries into tickets for support agents
- Aggregate inquiries from emails and a customer portal
- Assign tickets to support agents for prompt service

### Common Use Cases for Help Desk Software

Help desk software is commonly used to:

- Manage incoming customer inquiries across email, phone, social media, and portals
- Track ticket status and prioritize issues for support teams
- Provide customers with self-service options through knowledge bases or portals
- Monitor agent performance and customer service metrics
- Centralize multi-channel communication for faster resolution

### How Help Desk Software Differs from Other Tools

Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality.

### Insights from G2 on Help Desk Software

Based on category trends on G2, streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance.

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