# Best Help Desk Software - Page 29 ## How Many Help Desk Software Products Does G2 Track? **Total Products under this Category:** 512 ### Category Stats (Aug 2026) - **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Help Desk Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 78,000+ Authentic Reviews - 512+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Help Desk Software ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=16222) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera. Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera) **Sponsored** ### Zoho Desk Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment. Targeted primarily at businesses of all sizes, Zoho Desk caters to customer support teams looking to improve their service delivery and operational efficiency. The software is particularly beneficial for organizations that require a robust system to manage inquiries from various communication channels, including email, chat, social media, and phone. With its comprehensive feature set, Zoho Desk is well-suited for industries such as retail, technology, healthcare, and finance, where customer engagement and support are critical to success. One of the standout features of Zoho Desk is its omnichannel support capability, which allows businesses to engage with customers seamlessly across different platforms. This ensures that customers receive consistent and timely responses, regardless of how they choose to reach out. Additionally, the platform enhances agent productivity through automation tools that handle repetitive tasks, enabling support teams to focus on more complex customer issues. The integration of AI capabilities further empowers agents by providing them with insights and suggestions based on historical data and customer interactions. Zoho Desk also offers extensive customization options, allowing organizations to tailor the help desk experience to their specific needs. Users can create custom workflows, set up automated responses, and design personalized dashboards to monitor performance metrics. This level of customization ensures that businesses can adapt the software to fit their unique operational requirements, ultimately leading to improved service delivery and customer satisfaction. Furthermore, Zoho Desk provides real-time performance insights, enabling support managers to track key metrics and make data-driven decisions. The ability to analyze customer interactions and agent performance helps organizations identify areas for improvement and optimize their support strategies. With its cost-effective pricing model, Zoho Desk stands out as a practical solution for businesses seeking to enhance their customer support capabilities without incurring excessive expenses. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-10T15%3A50%3A30Z&secure%5Bdisplayable_resource_id%5D=58&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=58&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2743&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3FhsCtaTracking%3D18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%257C747b184c-979b-4ebe-8232-445d3701b146%26page%3D29&secure%5Btoken%5D=934f6316d94d41050c649dc84e823dca0270ef3c192092a4e4f4778e6b782294&secure%5Burl%5D=https%3A%2F%2Fwww.zoho.com%2Fdesk%2F%3Futm_source%3Dg2crowd%26utm_medium%3Dcpc%26utm_campaign%3DReview-Websites&secure%5Burl_type%5D=custom_url) ### [HelpDeskStar](https://www.g2.com/products/helpdeskstar/reviews) HelpDeskStar is a comprehensive tool for efficient management of customer inquiries and internal tasks within a company. With its high functionality and user-friendly interface, the ticketing system allows for effective tracking and processing of all types of inquiries: from customers, employees, or partners. Advantages of the HelpDeskStar System: - Unified Customer Communication: The system enables handling inquiries from various communication channels such as Email, Telegram, Viber, WhatsApp, Instagram, Facebook, Signal. - Convenient Ticket Management: HelpDeskStar allows you to easily create, track, and delegate tickets. You can set priorities, assign responsibilities, specify deadlines (SLA), and monitor the status of each request. - Automation of Routine Tasks: The system helps avoid routine operations by automating standard responses, reminders, and other processes. - Knowledge Base: Store important instructions, solutions, and tips in your own knowledge base, accessible to employees. - Customer Interface: Provide your customers with access to the system to track the status and submit new inquiries, ensuring transparency and user satisfaction. - Monitoring and Data Analysis: HelpDeskStar provides tools for monitoring the performance of your support service. Analyze data, identify trends, and improve your processes. - Time and Resource Savings: Our system allows for efficient task distribution among employees, significantly increasing productivity and reducing time spent on routine operations. - Flexibility and Custom Approach: HelpDeskStar can be tailored to your unique needs. We offer flexible settings and integrations to perfectly reflect your business. The ticketing system contributes to increased productivity, reduced response time to customer inquiries, and improved overall task management within the organization. By choosing HelpDeskStar, you not only gain a tool for managing inquiries but also a reliable partner for optimizing and enhancing your company’s efficiency. #### Who Is the Company Behind HelpDeskStar? - **Seller:** [HelpDeskStar](https://www.g2.com/sellers/helpdeskstar) - **HQ Location:** Вінниця, UA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1d40a28c04845c8e13a4991a6965ca2ef1e603f1a333402dd293b87ce48b9cfc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelpdeskstar%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [HelpNinja](https://www.g2.com/products/helpninja/reviews) Simple & Affordable help desk #### Who Is the Company Behind HelpNinja? - **Seller:** [helpninja](https://www.g2.com/sellers/helpninja) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Help On Task](https://www.g2.com/products/help-on-task/reviews) Help On Task is a comprehensive customer service platform designed to enhance client satisfaction and streamline communication. By integrating various support channels, it enables businesses to manage customer interactions efficiently, ensuring timely responses and improved service quality. Key Features and Functionality: - Multi-Channel Support: Consolidates customer requests from different support channels into a single interface, allowing for seamless management and quicker response times. - Real-Time Customer Engagement: Facilitates direct contact with customers, helping to address inquiries promptly and reduce shopping cart abandonment by guiding users effectively. - Advanced Monitoring and Reporting: Provides tools for better monitoring of customer interactions and generating insightful reports to assess service performance. - 24/7 Ticketing System: Offers a robust ticketing system that ensures customer service is available at any time, enhancing customer trust and loyalty. Primary Value and Solutions Provided: Help On Task empowers businesses to deliver superior customer service by centralizing communication channels and automating support processes. This leads to increased customer satisfaction, higher retention rates, and ultimately, business growth. By ensuring prompt and effective responses to customer inquiries, companies can build stronger relationships and foster a positive brand reputation. #### Who Is the Company Behind Help On Task? - **Seller:** [Help On Task](https://www.g2.com/sellers/help-on-task) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Helpsumo](https://www.g2.com/products/helpsumo-helpsumo/reviews) Helpsumo is a comprehensive, cloud-based help desk software designed to streamline customer support operations for businesses of all sizes. It offers a unified platform that integrates email ticketing, live chat, social media interactions, and a self-service knowledge base, enabling efficient management of customer inquiries across multiple channels. With its user-friendly interface and customizable features, Helpsumo enhances productivity and ensures a seamless support experience for both customers and support teams. Key Features and Functionality: - Email Ticketing System: Automatically converts incoming support emails into tickets, facilitating organized tracking and resolution. - Live Chat Integration: Provides real-time communication with customers, enhancing engagement and prompt issue resolution. - Self-Service Portal: Allows businesses to create a knowledge base with FAQs, articles, and community forums, empowering customers to find solutions independently. - Social Media Support: Manages customer interactions from platforms like Twitter and Facebook within the help desk system. - SLA Management: Enables the definition and monitoring of service-level agreements to ensure timely responses and resolutions. - Comprehensive Reporting: Offers detailed analytics on ticket volumes, response times, and staff performance to inform decision-making. - Customization and Integration: Features customizable portals, CSS customization, and integration with VOIP services for voice support. Primary Value and Solutions Provided: Helpsumo addresses the challenge of managing diverse customer support channels by consolidating them into a single, efficient platform. This integration reduces response times, improves customer satisfaction, and enhances team productivity. The self-service portal decreases the volume of support requests by enabling customers to resolve common issues independently. Additionally, Helpsumo's robust reporting tools provide valuable insights into support operations, facilitating continuous improvement and informed strategic decisions. #### Who Is the Company Behind Helpsumo? - **Seller:** [Helpsumo](https://www.g2.com/sellers/helpsumo) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Helpviser](https://www.g2.com/products/helpviser/reviews) Helpviser is a CRM tool for Envato Authors. In addition to ticketing system with Envato purchase code verification, knowledge-base & community portal services, you can list your customers, and receive live notifications from Envato (sale, review, comment, badge, etc.). #### Who Is the Company Behind Helpviser? - **Seller:** [Helpviser](https://www.g2.com/sellers/helpviser) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Heyy](https://www.g2.com/products/heyy-group-heyy/reviews) Heyy is an AI employee platform that handles customer conversations across WhatsApp, Instagram, Facebook, and Live Chat. It autonomously manages repetitive interactions while intelligently escalating complex cases to your human team. By deploying AI employees across your messaging channels, you can automate 80% of customer conversations - including order status, FAQs, bookings, and lead qualification -while ensuring the 20% requiring human judgment are seamlessly handed off to your team with full context preservation. The platform provides a unified inbox across all channels and scales instantly without hiring or training delays. Beyond AI conversations, Heyy includes campaigns, a mini CRM, and advanced automation builder that lets you create complex scenarios combining AI responses, predefined message flows, and human agent handoffs. You're not limited to AI-only interactions - design multi-step journeys where AI handles initial engagement, automated flows deliver targeted messages, and your team steps in for high-value conversations. This flexibility enables sophisticated customer communication strategies that adapt to each interaction's complexity. #### Who Is the Company Behind Heyy? - **Seller:** [Heyy Group](https://www.g2.com/sellers/heyy-group) - **Year Founded:** 2024 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=78d9de4c64598e096f7345ae60bd58de3fae3d8480c2ce84440d905f3ab4c6fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fheyy-group%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [iHelpdesk](https://www.g2.com/products/ihelpdesk/reviews) iHelpDesk is a cloud-based help desk service that allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality. #### Who Is the Company Behind iHelpdesk? - **Seller:** [Ihelpdesk](https://www.g2.com/sellers/ihelpdesk) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Infizo Desk](https://www.g2.com/products/pcsinfinity-infizo-desk/reviews) Helpdesk, Ticketing and Incidence Management Tool. Elevate your incident management and help desk efficiency with Infizo Desk, the leading software solution across industries. Seamlessly manage and prioritize help desk tickets with state-of-the-art features like automated categorization, intelligent ticket assignment, and comprehensive incident tracking, all designed to minimize response times and maximize operational efficiency. #### Who Is the Company Behind Infizo Desk? - **Seller:** [PcsInfinity](https://www.g2.com/sellers/pcsinfinity) - **Year Founded:** 2014 - **HQ Location:** Noida, IN - **Twitter:** @assetinfinity 269 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=982ddba40a46ad581cd63a6804208a74b3a962a7d7414428a5ba2bdce24a0821&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fasset-infinity-app%2F&secure%5Burl_type%5D=linkedin_company_website) 21 employees on LinkedIn® ### [Inserve PSA](https://www.g2.com/products/inserve-psa/reviews) Inserve is user-friendly PSA software designed for Dutch Managed Service Providers (MSPs). Built specifically for small to midsized MSPs, Inserve helps to give owners and managers a real-time grip on performance, productivity, and profitability. From ticketing and time tracking to project management, asset management, sales, reporting, and a self-service portal - we've got you covered. Inserve integrates with tools your team already uses, including RMM platforms (NinjaOne, Datto, N-able), cloud distributors (Ingram Micro, ALSO, TD Synnex), accounting tools (Exact Online, Snelstart), VoIP, and more. These connections eliminate manual data entry, automate license billing, and free up time for valuable work. And with clear dashboards and reports, MSP owners and managers get real-time insight into performance, productivity, and profitability. We pride ourselves on being different from the big, bulky enterprise PSA tools. Our customers choose Inserve for its fast and intuitive interface, all-in-one pricing (with no hidden costs), and personal support — including free onboarding and data migration. No pushy sales cycles. No vendor lock-in. Just good software that helps you grow. Our value lies in what it enables: “We make 10% more billable hours with the same team.” “We finally found a tool that lets us do more without hiring more staff.” “Switching from TopDesk to Inserve was fast and smooth — we were productive right away.” “Support, phone, email and site visits are now properly logged — and revenue is up.” Inserve was founded in 2019 and based in Boxmeer (Netherlands). Inserve is a small, no-nonsense software company with a mission to simplify operations for IT service providers. With more than 150 MSPs using the platform daily, Inserve continues to grow by listening to users and improving the product — every single day. Our product is purpose-built for small to midsized MSPs looking for clarity, structure, and control in their business. Inserve offers essential modules like ticketing, time tracking, project management, asset management, CRM, quotes & sales tracking, recurring revenue tracking, reporting, a plan board, SLA tracking, license managemnet, and a self-service portal — all designed with simplicity in mind. MSPs can get started quickly, without complex onboarding or expensive consultancy projects. Whether you’re just getting started or scaling up, Inserve gives you the structure and freedom to focus on your business — not just your tickets. #### Who Is the Company Behind Inserve PSA? - **Seller:** [Inserve](https://www.g2.com/sellers/inserve-227b0373-08a3-4bc9-8658-833a2934329c) - **Year Founded:** 2019 - **HQ Location:** Boxmeer, North Brabant - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=21caa98e728c5278f2efdd2f0e3a766b2378dce8bf9940c4b9de8566d9c3843d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finserve-it%2F&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® ### [INSIDE by Powerfront](https://www.g2.com/products/inside-by-powerfront/reviews) INSIDE™ by Powerfront is a cutting-edge Agentic AI customer service platform designed to replicate the personalized experience of in-store service in a digital environment. This innovative solution leverages real-time data to successfully address over 90% of customer inquiries autonomously, ensuring that users receive immediate and precise assistance at any time of day. The platform is engineered to facilitate seamless transitions to human agents when necessary, maintaining a high standard of customer service throughout the interaction. Targeted primarily at businesses seeking to enhance their customer engagement strategies, INSIDE™ is particularly beneficial for e-commerce platforms, retail brands, and service-oriented companies. By acting as a virtual Personal Shopper, INSIDE™ assists customers in locating products, tracking orders, and navigating complex tasks with ease. This capability not only streamlines the shopping experience but also fosters customer loyalty through efficient service. One of the standout features of INSIDE™ is its omnichannel structure, which integrates various communication channels such as social media, messaging apps, email, voice, and ticketing systems. This comprehensive connectivity ensures that customers receive a consistent and cohesive experience, regardless of the platform they choose to engage with. The use of a humanized avatar, powered by journey-based and real-time data, enhances proactive engagement, allowing businesses to personalize interactions and anticipate customer needs effectively. Additionally, INSIDE™ supports human agents through its Internal Agentic AI, which provides instant access to knowledge and guidance. This feature empowers agents to resolve inquiries more efficiently and effectively, thereby improving overall service quality. By combining advanced AI technology with a focus on personalized customer experiences, INSIDE™ stands out in the customer service software category, offering businesses a robust tool to enhance their customer engagement and satisfaction levels. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate INSIDE by Powerfront? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Customization :** 10.0/10 (Category avg: 8.4/10) #### Who Is the Company Behind INSIDE by Powerfront? - **Seller:** [Powerfront](https://www.g2.com/sellers/powerfront-ca281be8-fa2d-40af-bd61-b88d3ed4ec86) - **Company Website:** powerfront.com - **Year Founded:** 2001 - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69ec79a80b2ba1c16c62e28ea783f3c421b535d317c3f9d658c549a6330c786b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpowerfront%2F&secure%5Burl_type%5D=linkedin_company_website) 96 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of INSIDE by Powerfront? **["Excellent on site chat and SMS services"](https://www.g2.com/survey_responses/inside-by-powerfront-review-3786925)** **Rating:** 5.0/5.0 stars _— Verified User in Internet_ [Read full review](https://www.g2.com/survey_responses/inside-by-powerfront-review-3786925) #### What Are G2 Users Discussing About INSIDE by Powerfront? - [What is Powerfront Inside used for?](https://www.g2.com/discussions/what-is-powerfront-inside-used-for) ### [Intellium Technology](https://www.g2.com/products/intellium-technology/reviews) We provide IT Support and deliver Internet connectivity to some of New Zealand's most iconic brands. #### Who Is the Company Behind Intellium Technology? - **Seller:** [Intellium Technology](https://www.g2.com/sellers/intellium-technology) - **Year Founded:** 2008 - **HQ Location:** Auckland, NZ - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd309bcc4febfbc184abfb42a2b89425a9439b291f6f586f02bba4b81e023e30&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintellium-technology-limited%2F&secure%5Burl_type%5D=linkedin_company_website) 17 employees on LinkedIn® ### [Intelocate](https://www.g2.com/products/intelocate/reviews) Intelocate is the operations platform for multi-location organizations: K-12 school districts, retail chains, wireless dealers, and other distributed teams that have outgrown spreadsheets, email chains, and disconnected point tools. It brings the work of running many sites into one connected system: issue reporting, task management, work orders, facilities maintenance, IT helpdesk, field trips, community rentals, audits, vendors, and communication. Instead of buying and stitching together separate products for each department, teams run everything on a single platform — where a single request can move across IT, facilities, admin approval, and budget tracking without leaving the system. What sets Intelocate apart is its AI-powered issue reporting. Frontline staff describe a problem in plain language — by text, voice, or photo, and Intelocate gathers what's needed and routes it automatically to the right person. No forms to learn, no guessing who to contact, nothing lost in an inbox. The results are measurable. Districts and operators using Intelocate have reported up to 60% faster response times and up to 65% reductions in software costs by consolidating multiple point solutions onto one platform. Whether you're managing 50 schools or 5,000 retail locations, Intelocate gives multi-location teams the visibility, accountability, and execution layer their operations have been missing. #### Who Is the Company Behind Intelocate? - **Seller:** [Intelocate](https://www.g2.com/sellers/intelocate) - **HQ Location:** Toronto, CA - **Twitter:** @Intelocate 209 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0d68ad9bccff00401acf1645aedd01a14cf142a5aa3cca9d6b3829ed8c137130&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9392768&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® ### [ITCO](https://www.g2.com/products/itco-itco/reviews) News and information about ITCO events, customers and staff. ITCO provides great technical support for business computer systems from a fun technical team. With it's own dedicated contact centre staffed with smart people and operating 24 hours a day, your business systems are in safe hands. #### Who Is the Company Behind ITCO? - **Seller:** [ITCO](https://www.g2.com/sellers/itco) - **Year Founded:** 2005 - **HQ Location:** Rotorua, NZ - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c119af714956ca04b0a9e5410bb202bfc632faaceb5d6849f9d6ffcdec10735&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fitcosolutions&secure%5Burl_type%5D=linkedin_company_website) 20 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Large #### What Do G2 Reviewers Say About ITCO? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **available customer support** at ITCO, ensuring assistance for technical problems when needed. - Users appreciate the **reliable technical support** from ITCO, feeling reassured with help available whenever needed. ##### Cons - Users find that **technical issues** with ITCO often require additional support from outside service providers for resolution. ### [ITsDone Help Desk](https://www.g2.com/products/itsdone-help-desk/reviews) Wouldn't it be nice to roll something out that users didn't rebel against - and then actually used after rollout? We have the solution: help desk software designed by IT help desk employees. #### Who Is the Company Behind ITsDone Help Desk? - **Seller:** [simplifyIT](https://www.g2.com/sellers/simplifyit) - **Year Founded:** 2019 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a099b630cbc039cb657a6a506ba7ae1dd3b7026a9cf53390556abef40f46de13&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsimplifyitinc&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [Jelly](https://www.g2.com/products/good-enough-jelly/reviews) Jelly is a shared inbox that makes it simple and affordable for a team of people to share an email address (or several addresses). Whether you’re doing customer support, dealing with clients, managing your community, or something else entirely, your team deserves software that can help them focus on what really matters: conversations. With Jelly, you'll stop stepping on each other's toes and losing important messages, and save some money in the process. It's the best way to jam on email as a team! From the good people at Good Enough. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Jelly? - **Seller:** [Good Enough](https://www.g2.com/sellers/good-enough) - **Year Founded:** 2022 - **HQ Location:** N/A - **Twitter:** @goodenoughllc 354 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=256ce99b71fe6dbbc41b827421be0d45a8efbb978e52661d90171e67be8d5c86&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgood-enough-llc&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Do G2 Reviewers Say About Jelly? _AI-generated summary from verified user reviews_ ##### Pros - Users love how Jelly simplifies **contact management** , making collaboration and conversation tracking effortless for teams. - Users find Jelly's **ease of use** invaluable, allowing effortless sharing and engagement in group conversations. - Users love the **easy access** to conversations in Jelly, facilitating seamless collaboration without added costs. - Users love Jelly for its **easy sharing** of conversation responsibilities, facilitating effortless participation in discussions. - Users value the **easy-to-use notifications** system in Jelly, making it simple to manage group conversations effectively. #### What Are Recent G2 Reviews of Jelly? **["A simple and affordable shared inbox"](https://www.g2.com/survey_responses/jelly-review-10486080)** **Rating:** 5.0/5.0 stars _— Murray S._ [Read full review](https://www.g2.com/survey_responses/jelly-review-10486080) - [‹ Prev‹ Prev](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=28#product-list) - [1](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score#product-list) - [2](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=2#product-list) - … - [25](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=25#product-list) - [26](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=26#product-list) - [27](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=27#product-list) - [28](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=28#product-list) - 29 - [30](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=30#product-list) - [31](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=31#product-list) - [32](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=32#product-list) - [33](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=33#product-list) - [34](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=34#product-list) - [35](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=35#product-list) - [Next ›Next ›](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=30#product-list) Spotlight Categories [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i) [Identity Verification Software](https://www.g2.com/categories/identity-verification) [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) [Partner Relationship Management (PRM) Software](https://www.g2.com/categories/partner-relationship-management-prm) [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant) Similar Categories - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Help Desk Themes](/categories/help-desk/themes) ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath") ID Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath) Updated April 9, 2026 Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels. ### Core Capabilities of Help Desk Software To qualify for inclusion in the Help Desk category, a product must: - Organize external customer inquiries into tickets for support agents - Aggregate inquiries from emails and a customer portal - Assign tickets to support agents for prompt service ### Common Use Cases for Help Desk Software Help desk software is commonly used to: - Manage incoming customer inquiries across email, phone, social media, and portals - Track ticket status and prioritize issues for support teams - Provide customers with self-service options through knowledge bases or portals - Monitor agent performance and customer service metrics - Centralize multi-channel communication for faster resolution ### How Help Desk Software Differs from Other Tools Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality. ### Insights from G2 on Help Desk Software Based on category trends on G2, streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance. Show More