# Best Help Desk Software - Page 28

## How Many Help Desk Software Products Does G2 Track?

**Total Products under this Category:** 512

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Help Desk Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 78,000+ Authentic Reviews
- 512+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Help Desk Software
 ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=16222)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera)

**Sponsored**

### Pylon

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-11T07%3A58%3A17Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1265405&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3FhsCtaTracking%3D18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%257C747b184c-979b-4ebe-8232-445d3701b146%26page%3D28&secure%5Btoken%5D=5a3c500e2dceeeeafef30995f0c97c6341edee6e6a69a832edc6b4f5a3042741&secure%5Burl%5D=https%3A%2F%2Fusepylon.com%2Fpricing&secure%5Burl_type%5D=paid_promos)

### [ETIYA Digital Interaction Management](https://www.g2.com/products/etiya-digital-interaction-management/reviews)

Etiya Digital Interaction Management is an AI-driven platform designed to enhance digital customer interactions across multiple channels. It provides seamless communication through digital channels such as social media, email, and SMS, enabling customer service teams to efficiently manage customer complaints, track engagements, and perform sentiment analysis in real-time. By integrating AI technologies, the platform helps businesses respond proactively to customer needs, improving service quality and customer loyalty.

#### Who Is the Company Behind ETIYA Digital Interaction Management?

- **Seller:** [Etiya](https://www.g2.com/sellers/etiya)
- **Year Founded:** 2004
- **HQ Location:** İstanbul, TR
- **Twitter:** @etiya  
1,183 Twitter followers
- **LinkedIn® Page:** [tr.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=117b9fcb52cd7104292900c4ca1fa3850267ae0ad1a2e13431268f1a71b6ed6f&secure%5Burl%5D=https%3A%2F%2Ftr.linkedin.com%2Fcompany%2Fetiya&secure%5Burl_type%5D=linkedin_company_website)  
1,580 employees on LinkedIn®

### [Euphoric.ai](https://www.g2.com/products/euphoric-ai/reviews)

Euphoric.ai is an AI-powered multi-channel help desk solution that brings all customer conversations from emails, messengers, and phone calls into a single, shared inbox. This centralized approach allows support teams to manage customer inquiries efficiently without the clutter of traditional ticketing systems. Euphoric.ai features AI-driven tools to assist support agents in delivering quicker and more accurate responses, improving overall workflow and customer satisfaction. The platform also provides comprehensive analytics, helping teams track performance and optimize their service processes. Setting up Euphoric.ai involves 4 simple steps: 1. Add Your Company Name: Start by personalizing Euphoric.ai for your business. 2. Connect Your Channels: Bring emails, messengers, and voice support together in one place. 3. Get Your Team Onboard: Invite your team and set up roles for efficient collaboration. 4. Start Resolving Tickets: Manage customer issues directly from the shared inbox and use AI tools to streamline repetitive tasks.

#### Who Is the Company Behind Euphoric.ai?

- **Seller:** [SupportYourApp](https://www.g2.com/sellers/supportyourapp-f0f9af0b-eb5c-4457-b41d-26376b36e478)
- **HQ Location:** Wilmington, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=42b7d49ff942c2d2f48da026167d33a2c84f5e70d6a8cda5ecc88a40d491bf1e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feuphoric-ai&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [EvoAI](https://www.g2.com/products/evoai/reviews)

EvoAI is the AI customer experience platform for DTC and eCommerce, built on a first-party identity graph instead of stateless session IDs. Three apps, one brain: AI Sales Assistant for Conversational Commerce Platforms, conversational support with customer service automation and 24/7 customer self-service, and AI Search. One shopper profile across chat, email, SMS, WhatsApp, and Facebook Messenger. Also one of the few Digital Customer Service Platforms built for DTC: modern help desk, brand-native live chat, conversational marketing, and social customer service. One inbox, one memory. Sit on top of Gorgias, Kustomer, Zendesk, Richpanel, Freshdesk, or Help Scout, or run EvoAI native. Free trial for any-size brand. 30%+ CX cost reduction on signup. Live in days. Built on Blotout. Trusted by 1,300+ DTC brands including Plug.tech, Beard Struggle, Oakcha, and Caden Lane.

#### Who Is the Company Behind EvoAI?

- **Seller:** [Blotout](https://www.g2.com/sellers/blotout)
- **Year Founded:** 2019
- **HQ Location:** Fremont, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9927e322a944ba87384cff6c77fddf892785dfaade12815cf7c32541d11c00c6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fblotout%2F&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

### [ExDesk](https://www.g2.com/products/exdesk/reviews)

ExDesk is a complete help desk software solution for small and medium size businesses. It's a remotely hosted ASP service, web based, and accessed from any browser for ease of use and affordability. You get a fully configurable system that matches your workflow needs precisely and combines power and simplicity with rapid deployment.

#### Who Is the Company Behind ExDesk?

- **Seller:** [ExDesk.com](https://www.g2.com/sellers/exdesk-com)
- **HQ Location:** Orange, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c5cb79b71a1977ba21efad6a49db66d0a211c38872a8e979b2c401e74a8bd4b&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fexdesk&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Experia](https://www.g2.com/products/experia/reviews)

Manage the digital customer care & communication between organizations and clients through digital channels (WhatsApp Business, Twitter, Web Chat, Email, instagram, google maps, google my business, linkedin, voice, messenger, facebook page, wechat, telegram) Rich interface for agents and supervisors with wide range of capabilities to optimize customer care and digital campaigns

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Experia?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Experia?

- **Seller:** [INVENTO](https://www.g2.com/sellers/invento)
- **Year Founded:** 2019
- **HQ Location:** Riyadh, SA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea5c84bd4b5741dfd1fc17278af6738417be5986e17719ee93ba116758f9e6c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fexperia-app%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Experia?

**["Easier customer service"](https://www.g2.com/survey_responses/experia-review-6480129)**

**Rating:** 5.0/5.0 stars

_— Verified User in Food & Beverages_

[Read full review](https://www.g2.com/survey_responses/experia-review-6480129)

### [FastTrack](https://www.g2.com/products/fmdirect-fasttrack/reviews)

FastTrack PPM is a competitively priced fully-featured scaleable automated facilities maintenance management system. Scheduling planned maintenance tasks has never been easier. FastTrack PPM has been created with end-users in mind and the user-friendly interface along with 'System Wizards' make it one of the leading packages available today. The PPM Task Wizard allows users to create automated facilities maintenance processes in seconds. A few simple clicks of the mouse can have the system scheduling up and running.

#### Who Is the Company Behind FastTrack?

- **Seller:** [FMDirect](https://www.g2.com/sellers/fmdirect)
- **Year Founded:** 2001
- **HQ Location:** Crowborough, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=38fb7fb76731836f2b416a0393b31622c00caf2d5822b4e8360327f7f08c80b6&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffmdirect-uk-limited&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Fixify](https://www.g2.com/products/fixify-fixify/reviews)

Fixify is a new take on the IT help desk designed for orgs with 75 to 2000 employees that uses AI and machine learning along with our own human analysts We take on 75% of the help desk tickets so your internal team can focus on bigger projects. Not everyone wants to talk to a bot. That's why we use AI and automation to automate the majority of help desk work so Fixify’s human analysts can focus on what people are good at – making smart decisions and caring for end users.

#### Who Is the Company Behind Fixify?

- **Seller:** [Fixify](https://www.g2.com/sellers/fixify-8a408407-c9b9-4cf0-ab7d-57e8a1148d91)
- **Year Founded:** 2023
- **HQ Location:** Arlington, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=72c6fe553b81121d962ff4d17536d2ec729e940c21077f4615fac5bd8dbbc00a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhifixify&secure%5Burl_type%5D=linkedin_company_website)  
68 employees on LinkedIn®

### [FocalScope](https://www.g2.com/products/focalscope/reviews)

Easy to use email ticket and live chat helpdesk system.

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate FocalScope?

- **Customization :** 6.7/10 (Category avg: 8.4/10)

#### Who Is the Company Behind FocalScope?

- **Seller:** [FocalScope](https://www.g2.com/sellers/focalscope)
- **HQ Location:** N/A
- **Twitter:** @FocalScope  
27 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d055ff54f73bad3979b0102450793e62f388cb045f34d9dd42ea7c23163f246a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1635044&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are G2 Users Discussing About FocalScope?

- [What is FocalScope used for?](https://www.g2.com/discussions/focalscope-what-is-focalscope-used-for)
- [What is FocalScope used for?](https://www.g2.com/discussions/what-is-focalscope-used-for)

### [FrontAssist](https://www.g2.com/products/frontassist/reviews)

FrontAssist offers a user-friendly and complete visitor management solution for modern organizations. With features such as self check-in, badge printing, notifications, and integrations with existing systems, FrontAssist helps companies manage visitor flows more efficiently, securely, and professionally. Suitable for both small businesses and international organizations with multiple locations.

#### Who Is the Company Behind FrontAssist?

- **Seller:** [FrontAssist](https://www.g2.com/sellers/frontassist)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b00cb437d9e757a12df8d04bb07d4c6d89077c8b02351a6e92d33e5081fd517f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffrontassist%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [GoDesk](https://www.g2.com/products/godesk-godesk/reviews)

Give your customers the answers they want; quicker than ever before with GoDesk. GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rule and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right. The ideal email support tool for startups and SMEs.

#### Who Is the Company Behind GoDesk?

- **Seller:** [GoDesk](https://www.g2.com/sellers/godesk)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Gold-Vision](https://www.g2.com/products/gold-vision/reviews)

Gold-Vision CRM is a highly configurable, user-friendly customer relationship management (CRM) platform designed to unify and streamline sales and marketing processes for businesses of all sizes. It provides a central solution to manage customer data, automate processes, and align teams, with capabilities for sales pipeline management, lead scoring, marketing campaign automation, real-time reporting, and customer support tracking. Gold-Vision CRM is known for its flexibility, value, and quick implementations, helping organisations boost productivity, revenue, and customer satisfaction by reducing administrative overhead and automating critical sales and marketing functions.

**Average Rating:** 3.3/5.0

**Total Reviews:** 4

#### Who Is the Company Behind Gold-Vision?

- **Seller:** [Gold-Vision](https://www.g2.com/sellers/gold-vision)
- **Year Founded:** 2001
- **HQ Location:** West Haddon, GB
- **Twitter:** @GoldVisionCRM  
645 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f61cf73294de4546d2cde273834e97464acbd951f3e8302e591b44d91a0cd786&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Festeiro-business-solutions-limited&secure%5Burl_type%5D=linkedin_company_website)  
36 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 33% Large

#### What Do G2 Reviewers Say About Gold-Vision?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **great customer support** of Gold-Vision, ensuring quick resolutions and minimal downtime.
- Users value the **customizability** of Gold-Vision, enabling personalized dashboards and integration with various software tools.
- Users value the **customization options** in Gold-Vision, enhancing their CRM experience with personalized dashboards and integrations.
- Users value the **easy integration** of Gold-Vision with other software, enhancing their CRM experience effortlessly.
- Users value the **feature richness** of Gold-Vision, especially its customizable dashboards and integration capabilities.

#### What Are Recent G2 Reviews of Gold-Vision?

**["Benefits of Gold Vision"](https://www.g2.com/survey_responses/gold-vision-review-8355245)**

**Rating:** 5.0/5.0 stars

_— Gunjan B._

[Read full review](https://www.g2.com/survey_responses/gold-vision-review-8355245)

**["Gold-Vision - A CRM system with a kick behind it"](https://www.g2.com/survey_responses/gold-vision-review-11272003)**

**Rating:** 4.0/5.0 stars

_— Verified User in Manufacturing_

[Read full review](https://www.g2.com/survey_responses/gold-vision-review-11272003)

#### What Are G2 Users Discussing About Gold-Vision?

- [What is Gold-Vision used for?](https://www.g2.com/discussions/what-is-gold-vision-used-for)

### [Grux](https://www.g2.com/products/grux/reviews)

Grux is a Google Workspace task management, shared inbox, and workflow platform that turns Gmail and Google Chat conversations into structured, trackable work. Teams running on Google Workspace often coordinate work through Gmail threads, Google Chat messages, shared Drive folders, and informal conversations. Requests arrive through email or chat, but ownership, status, and workflow are rarely defined. As organizations grow, work becomes harder to track, follow-ups become manual, and execution depends on memory rather than systems. Grux solves this by adding task management and workflow structure directly inside Google Workspace. Using the Grux Chrome extension, teams can convert Gmail messages and Google Chat conversations into trackable tasks, assign ownership, define workflow stages, and maintain shared visibility across projects without switching tools. Instead of moving work into a separate project management platform, Grux enables teams to manage tasks and workflows directly inside Gmail and Google Workspace. Grux also functions as a collaborative shared inbox for teams managing high volumes of communication. Incoming requests from clients, teammates, and partners can be routed through defined workflows, assigned to the right owners, and tracked through completion. This makes Grux useful for operations teams, professional services organizations, and customer support teams looking for a shared inbox for Gmail or a help desk workflow built on Google Workspace. Grux connects execution directly to the files and conversations that created the work. Teams can link Google Drive documents to tasks, collaborate through shared views, annotate screenshots, and record short walkthroughs when additional context is needed. By linking conversations, files, and task tracking together, Grux prevents work from getting lost across inboxes, chat threads, and documents. Many organizations rely on multiple disconnected tools to manage task tracking, shared inboxes, internal coordination, documentation, and customer communication. Over time this creates SaaS sprawl, where different teams adopt overlapping software that increases cost and operational complexity. Grux consolidates these workflows into a single execution system built directly on top of Google Workspace. Organizations often use Grux to replace lightweight task managers, shared inbox software, internal help desk tools, and coordination platforms. By centralizing work inside Gmail, Google Chat, and Google Drive, teams can manage projects, requests, and communication without introducing additional software layers. Designed for organizations running on Google Workspace as their operational backbone, Grux improves visibility, accountability, and coordination by turning everyday communication into structured work.

#### Who Is the Company Behind Grux?

- **Seller:** [Grux](https://www.g2.com/sellers/grux)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d7cd09cc295afd9a251231c6bdf7fccd1f191a72f8740c6df3a99850da2a3f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Felate%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

### [HDA ESM](https://www.g2.com/products/hda-esm/reviews)

HDA ESM is the AI-powered Enterprise Service Management platform by PAT (Zucchetti Group) that keeps enterprises running. It unifies IT and business service workflows — ITSM, HR, facilities, customer care — in one omnichannel platform with native AI, no-code automation, and rapid time-to-value. Trusted by enterprise organizations across banking, energy, retail, and manufacturing, HDA ESM delivers ServiceNow-class capabilities with European data sovereignty and a fraction of the complexity. 𝐇𝐃𝐀 - 𝐊𝐞𝐞𝐩𝐬 𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞𝐬 𝐑𝐮𝐧𝐧𝐢𝐧𝐠. HDA is the Enterprise Service Management (ESM) platform developed by PAT, a Zucchetti Group company and the leading Italian native player in the ESM market. HDA enables medium and large organizations to design, automate, and continuously improve every service process - from IT Service Management to HR, facilities, procurement, and customer care - on a single, unified platform. 𝐎𝐧𝐞 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦, 𝐞𝐯𝐞𝐫𝐲 𝐬𝐞𝐫𝐯𝐢𝐜𝐞. HDA combines an ITIL-aligned service desk, a powerful no-code/low-code workflow engine, a self-service portal, omnichannel request management (email, web, chat, phone), SLA and contract management, CMDB integration, and advanced reporting dashboards. Business departments can launch new digital services in days, not months, without writing code. 𝐀𝐈 𝐚𝐭 𝐭𝐡𝐞 𝐜𝐨𝐫𝐞. HDA embeds artificial intelligence throughout the service lifecycle: intelligent ticket classification and routing, an AI-powered virtual agent that resolves requests before they ever reach an operator, agent-assist suggestions, and knowledge automation. The upcoming DEFLECTION release pushes this further, focusing on autonomous resolution and dramatic reduction of L1 workload — measurably lowering cost-per-ticket while improving employee and customer experience. 𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞-𝐠𝐫𝐚𝐝𝐞, 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐭𝐡𝐞 𝐞𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 𝐛𝐮𝐫𝐝𝐞𝐧. Organizations choose HDA as a concrete alternative to overweight ITSM suites: faster implementation, transparent licensing, direct access to the vendor's own consultants, and full European data sovereignty — a critical requirement for banks, utilities, healthcare, and public administration. 𝐏𝐫𝐨𝐯𝐞𝐧 𝐚𝐭 𝐬𝐜𝐚𝐥𝐞. PAT serves 350+ clients - 80% of them enterprise - across 50 countries, spanning banking, insurance, energy, manufacturing, retail, telco, and the public sector. Customers rely on HDA to manage millions of service interactions per year, with deployments ranging from mid-market service desks to 200,000+ user environments. 𝐖𝐡𝐲 𝐭𝐞𝐚𝐦𝐬 𝐥𝐨𝐯𝐞 𝐇𝐃𝐀: rapid time-to-value, genuine flexibility of the process engine, an AI roadmap that delivers today, and a vendor that acts as a partner - not a ticket number. HDA. Keeps Enterprises Running

#### Who Is the Company Behind HDA ESM?

- **Seller:** [Pat - Zucchetti Group](https://www.g2.com/sellers/pat-zucchetti-group)
- **Year Founded:** 1992
- **HQ Location:** Montebelluna, Veneto
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cba214c21539e1d69bbe66ef3a7b8d9381600524985f2d5f8ebfb9f6dfd6cfd2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpat-group%2F&secure%5Burl_type%5D=linkedin_company_website)  
132 employees on LinkedIn®
- **Phone:** 0423 600 531

### [Helpdesk MX](https://www.g2.com/products/helpdesk-mx/reviews)

Helpdesk MX brings email, live chat, contact forms, and social messages into one workspace for e-commerce support teams. Every message becomes a trackable ticket in a unified inbox, making it easier to support one or multiple stores without losing customer or order context. The platform is built for real support operations, not just message collection. Flexible workflows, automation, scripts, custom fields, and integrations help teams shape routing, priorities, and ticket handling around their own business logic. That makes it easier to support different stores, brands, and teams without forcing everyone into the same fixed process. This setup is especially useful for Shopify and other e-commerce platforms where support spans several stores, brands, and channels. Built-in live chat works inside the same system, not as a separate widget, and the product was shaped by real support workflows, with an emphasis on control, clarity, and predictable processes as teams scale.

#### Who Is the Company Behind Helpdesk MX?

- **Seller:** [Mirasvit Ecommerce Solutions](https://www.g2.com/sellers/mirasvit-ecommerce-solutions-f626b37d-481b-4875-ae2c-e881e6c288a8)
- **Year Founded:** 2007
- **HQ Location:** Richmond, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2cdf140042e3a696b6d2d71b362e2e66cb393b72eddfe4ac5728981289251fa9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmirasvit%2F&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

### [help desk software](https://www.g2.com/products/teckinfo-solutions-help-desk-software/reviews)

Teckinfo’s ActivDesk Help Desk Software is designed to help businesses deliver fast, consistent, and high-quality customer support in today’s experience-driven environment. As customer expectations continue to rise, organizations need a solution that ensures prompt responses, well-informed service desk agents, and faster resolution of issues. ActivDesk brings these critical service elements together on a unified, intelligent, and AI-enabled platform that empowers support teams to perform at their best. ActivDesk centralizes customer interactions from multiple channels such as voice, email, chat, WhatsApp, SMS, and social media into a single interface. This omnichannel approach ensures that no customer query is missed and every interaction is tracked from start to resolution. With intuitive ticket management, automatic ticket creation, and intelligent routing, issues are assigned to the most suitable agents in real time, reducing response times and improving resolution efficiency. The unified agent view allows access to complete interaction history including calls, emails, and chats, enabling customer service representatives to deliver consistent and personalized service. Built with modern service demands in mind, ActivDesk leverages AI-powered capabilities to enhance support operations. AI-enabled voice bots and chatbots help automate routine inquiries, provide instant responses, and support customers 24×7. Natural language processing and sentiment analysis assist agents in understanding customer intent better, improving interaction quality and decision-making. These intelligent tools help reduce service team workload while maintaining high service standards. The platform also includes robust SLA and escalation management to ensure service commitments are met consistently. Predefined SLAs set clear response and resolution timelines, while automated escalations ensure critical issues are routed promptly to supervisors or higher-level support. Real-time alerts and notifications keep teams informed, helping organizations maintain accountability and customer trust. ActivDesk further strengthens support efficiency with comprehensive knowledge base management. Centralized repositories of FAQs, guides, and tutorials enable faster issue resolution through self-service, improve first-contact resolution rates, and support employee training. Seamless integration with Teckinfo’s ID Cloud contact center software, and other third-party dialers and call center solutions, or in-house applications through flexible APIs ensures smooth data flow, eliminates silos, and enhances overall productivity. With advanced analytics and reporting, businesses gain actionable insights into agent performance, ticket trends, and operational efficiency. Designed for scalability, remote access, and cloud deployment, ActivDesk offers a cost-effective, secure, and future-ready help desk solution that adapts to growing business needs while delivering superior customer experiences.

#### Who Is the Company Behind help desk software?

- **Seller:** [Teckinfo Solutions](https://www.g2.com/sellers/teckinfo-solutions)
- **Year Founded:** 1995
- **HQ Location:** NEW DELHI, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=89db305973245cfff011c012802af0a02f4d2513e1517a688396b9820240df04&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteckinfo-solutions-pvt-ltd&secure%5Burl_type%5D=linkedin_company_website)  
169 employees on LinkedIn®

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Similar Categories

- [Live Chat](/categories/live-chat)
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- [Client Onboarding](/categories/client-onboarding)
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- [Customer Success](/categories/customer-success)

[Browse Help Desk Themes](/categories/help-desk/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels.

### Core Capabilities of Help Desk Software

To qualify for inclusion in the Help Desk category, a product must:

- Organize external customer inquiries into tickets for support agents
- Aggregate inquiries from emails and a customer portal
- Assign tickets to support agents for prompt service

### Common Use Cases for Help Desk Software

Help desk software is commonly used to:

- Manage incoming customer inquiries across email, phone, social media, and portals
- Track ticket status and prioritize issues for support teams
- Provide customers with self-service options through knowledge bases or portals
- Monitor agent performance and customer service metrics
- Centralize multi-channel communication for faster resolution

### How Help Desk Software Differs from Other Tools

Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality.

### Insights from G2 on Help Desk Software

Based on category trends on G2, streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance.

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