# Best Help Desk Software - Page 27 ## How Many Help Desk Software Products Does G2 Track? **Total Products under this Category:** 512 ### Category Stats (Aug 2026) - **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Help Desk Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 78,000+ Authentic Reviews - 512+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Help Desk Software ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=16222) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera. Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera) **Sponsored** ### Zoho Desk Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment. Targeted primarily at businesses of all sizes, Zoho Desk caters to customer support teams looking to improve their service delivery and operational efficiency. The software is particularly beneficial for organizations that require a robust system to manage inquiries from various communication channels, including email, chat, social media, and phone. With its comprehensive feature set, Zoho Desk is well-suited for industries such as retail, technology, healthcare, and finance, where customer engagement and support are critical to success. One of the standout features of Zoho Desk is its omnichannel support capability, which allows businesses to engage with customers seamlessly across different platforms. This ensures that customers receive consistent and timely responses, regardless of how they choose to reach out. Additionally, the platform enhances agent productivity through automation tools that handle repetitive tasks, enabling support teams to focus on more complex customer issues. The integration of AI capabilities further empowers agents by providing them with insights and suggestions based on historical data and customer interactions. Zoho Desk also offers extensive customization options, allowing organizations to tailor the help desk experience to their specific needs. Users can create custom workflows, set up automated responses, and design personalized dashboards to monitor performance metrics. This level of customization ensures that businesses can adapt the software to fit their unique operational requirements, ultimately leading to improved service delivery and customer satisfaction. Furthermore, Zoho Desk provides real-time performance insights, enabling support managers to track key metrics and make data-driven decisions. The ability to analyze customer interactions and agent performance helps organizations identify areas for improvement and optimize their support strategies. With its cost-effective pricing model, Zoho Desk stands out as a practical solution for businesses seeking to enhance their customer support capabilities without incurring excessive expenses. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-10T18%3A22%3A13Z&secure%5Bdisplayable_resource_id%5D=58&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=58&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2743&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3FhsCtaTracking%3D18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%257C747b184c-979b-4ebe-8232-445d3701b146%26page%3D27&secure%5Btoken%5D=657173036c86d9b07885b146ee7fdb251bf21179051236e9b66cb959bf4f94d7&secure%5Burl%5D=https%3A%2F%2Fwww.zoho.com%2Fdesk%2F%3Futm_source%3Dg2crowd%26utm_medium%3Dcpc%26utm_campaign%3DReview-Websites&secure%5Burl_type%5D=custom_url) ### [Customer-Ticket.com](https://www.g2.com/products/customer-ticket-com/reviews) A general purpose helpdesk solution for SME, capable to handle different business scenarios in different industries with flexibility and versatility. We run either on-premise or on-cloud, meeting clients' compliance requirements. #### Who Is the Company Behind Customer-Ticket.com? - **Seller:** [Wamp Multimedia](https://www.g2.com/sellers/wamp-multimedia) - **Year Founded:** 2004 - **HQ Location:** Kuala Lumpur, MY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f03d3f60820f5fbb1c81ff550797229ebc411c338a50c4b60fe8cfe5ef89a008&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwamp-it%2F&secure%5Burl_type%5D=linkedin_company_website) 10 employees on LinkedIn® ### [Cxpress](https://www.g2.com/products/cxpress/reviews) A Cxpress é uma plataforma de atendimento e automação no WhatsApp para empresas, que centraliza todos os canais digitais em um único sistema. Com foco em produtividade, inteligência artificial e atendimento multicanal, a solução permite que empresas organizem suas interações com clientes de forma prática, escalável e integrada. A plataforma atua como um sistema de atendimento, software de suporte ao cliente e help desk, reunindo funções de gestão de chamados, automação com chatbots de IA e relatórios inteligentes em tempo real. Isso garante respostas mais rápidas, triagem eficiente e histórico unificado de cada cliente. Com a Cxpress, empresas podem: Usar chatbots com inteligência artificial para responder clientes automaticamente no WhatsApp 24/7; Gerenciar WhatsApp, redes sociais, e-mail, telefone e webchat em um só lugar; Automatizar a distribuição de tickets, aplicar SLAs, tags e setorização; Integrar o WhatsApp oficial para empresas com múltiplos atendentes e agentes inteligentes; Transformar dados de atendimento em insights estratégicos para melhorar vendas e fidelização. Em resumo, a Cxpress é uma plataforma completa de atendimento e automação, ideal para empresas que buscam unir organização, eficiência e escalabilidade no relacionamento com clientes. #### Who Is the Company Behind Cxpress? - **Seller:** [Elife](https://www.g2.com/sellers/elife) - **Year Founded:** 2004 - **HQ Location:** Barueri, BR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=479821db0be8acad06812f346b174f31ced653372bc285dd05891d77c0c3efd4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Felifegroup%2F&secure%5Burl_type%5D=linkedin_company_website) 768 employees on LinkedIn® ### [DEEP.assist](https://www.g2.com/products/deep-assist/reviews) The expert system for your customer interaction centre #### Who Is the Company Behind DEEP.assist? - **Seller:** [DEEP.assist](https://www.g2.com/sellers/deep-assist) - **Year Founded:** 2010 - **HQ Location:** Wien, AT - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=395ccad2e88431eec19531fdca1825d0749296c6acd50d2a48543b339782e3de&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeepsearch-gmbh%2F&secure%5Burl_type%5D=linkedin_company_website) 23 employees on LinkedIn® ### [deskxpand](https://www.g2.com/products/deskxpand-deskxpand/reviews) DeskXpand takes the chaos out of your customer support operations. Imagine an effective way of solving customer grievances with a great deal of clarity and collaboration. 😇 DeskXpand gives you just that. Never miss a conversation, respond instantly, and keep tabs on everything - all beautifully tied with an easy-to-use interface. ✌️ DeskXpand includes the following: ➡️Automated ticket routing ➡️Omnichannel support ➡️Self-service knowledge base ➡️Analytics ➡️Live chat ➡️Task management ➡️Canned responses and so much more! Developed by experts with more than 15 years of experience, we strive to provide software solutions that are cost-effective, functional, and, above all, useful with great user experience. #### Who Is the Company Behind deskxpand? - **Seller:** [DeskXpand](https://www.g2.com/sellers/deskxpand) - **Year Founded:** 2021 - **HQ Location:** Ahmedabad, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fcd08a13753f5c289cf3c966de785ce6c2b0138080f6a0ab239fd70cbbde237a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeskxpand%2F&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® ### [Desky](https://www.g2.com/products/desky/reviews) Desky is a cloud-based software which lets you assign, track, prioritize, and manage your customer support easily. It comes with Free Live Chat and mobile apps to manage support tickets from your smartphones on-the-go. #### Who Is the Company Behind Desky? - **Seller:** [INNOQUAD TECHNOLOGIES](https://www.g2.com/sellers/innoquad-technologies) - **Year Founded:** 2020 - **HQ Location:** Mumbai, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd44cddc1b8ff00c45ade6cc995d2acee682aeca01c7051886430f7abda4bd71&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F31259296&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [DialShree Predictive Dialer](https://www.g2.com/products/dialshree-predictive-dialer/reviews) DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government DialShree has some futuristic add-ons to offer more consolidated call centre software to specific industries. Visit us @ https://elisiontec.com/products/contact-center-software/ **Average Rating:** 4.6/5.0 **Total Reviews:** 55 #### How Do G2 Users Rate DialShree Predictive Dialer? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) #### Who Is the Company Behind DialShree Predictive Dialer? - **Seller:** [Elision TechnoLab](https://www.g2.com/sellers/elision-technolab) - **Year Founded:** 2007 - **HQ Location:** Gujarat, India - **Twitter:** @elisiontec 390 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33a0d700b8a311fd768c8dfe614374c22eafb51550dce75ec64f3dcee3868c88&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Felision-technolab-llp&secure%5Burl_type%5D=linkedin_company_website) 120 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Insurance, Education Management - **Company Size:** 79% Medium, 14% Small #### What Do G2 Reviewers Say About DialShree Predictive Dialer? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **agent productivity features** , like call barging and whisper options, enhancing support during calls. - Users praise the **responsive customer support** of DialShree, enhancing their experience and resolving issues promptly. - Users value the **daily use** of DialShree for its effective call barging and excellent customer support assistance. - Users commend the **dialing features** of DialShree, particularly the barge and whisper options for enhanced support. - Users appreciate the **recording features** of DialShree, enhancing call management and agent support during conversations. ##### Cons - Users experience delays when switching extensions, highlighting **dialer issues** that impact workflow efficiency. - Users experience **time delays when switching extensions** on DialShree, affecting their efficiency and workflow. - Users report notable **time delays** when switching extensions, affecting their overall efficiency with DialShree Predictive Dialer. #### What Are Recent G2 Reviews of DialShree Predictive Dialer? **["Support"](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-9987552)** **Rating:** 5.0/5.0 stars _— Sanket S._ [Read full review](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-9987552) **["Excellent Experience with DialShree Dialer – Highly Recommended"](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-10650350)** **Rating:** 4.5/5.0 stars _— Mifta S._ [Read full review](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-10650350) #### What Are G2 Users Discussing About DialShree Predictive Dialer? - [What is DialShree Predictive Dialer used for?](https://www.g2.com/discussions/what-is-dialshree-predictive-dialer-used-for) ### [Dispatch Tickets](https://www.g2.com/products/dispatch-tickets/reviews) Dispatch Tickets is an API-first ticketing system built for developers and multi-brand operators. It lets teams manage customer support across multiple brands from a single dashboard — each with its own inbox, custom email domain, and ticket queue. Unlike traditional helpdesks, Dispatch Tickets uses per-ticket pricing instead of per-seat, so your entire team (engineers, PMs, founders, support staff) gets access without inflating costs. The platform integrates with Slack, Shopify, Stripe, Gmail, GitHub, and any tool via webhooks and REST API. It's purpose-built for agencies managing multiple clients, e-commerce portfolio operators, SaaS companies embedding support into their product, and franchise operators needing corporate visibility with local autonomy. Bootstrapped and founder-led. #### Who Is the Company Behind Dispatch Tickets? - **Seller:** [Epic Design Labs](https://www.g2.com/sellers/epic-design-labs) - **Year Founded:** 2010 - **HQ Location:** Portland, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6cfe5284c2d463a2f2e9f597a838c97f4814427f5a9bc7433e35ddf5d4a558a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fepic-design-labs%2F&secure%5Burl_type%5D=linkedin_company_website) 14 employees on LinkedIn® ### [DocuStack](https://www.g2.com/products/docustack/reviews) Automate your customer support and intelligence with the power of AI. DocuStack leverages advanced AI technologies to automate and streamline your customer support operations, enabling you to deliver faster, more accurate, and personalized assistance to your clients. With DocuStack, you can say goodbye to repetitive tasks and hello to increased efficiency. Our AI-powered system can handle a wide range of customer inquiries, from basic queries to complex issues, with minimal human intervention. By automating routine tasks, your support team can focus on more strategic and value-added activities, ultimately enhancing customer satisfaction and loyalty. But that's not all. DocuStack goes beyond traditional customer support by providing intelligent insights. Our AI algorithms analyze customer interactions, identify patterns, and extract valuable information to help you make data-driven decisions. By understanding your customers' needs and preferences better, you can tailor your products and services to meet their expectations, ultimately driving growth and profitability. #### Who Is the Company Behind DocuStack? - **Seller:** [DocuStack](https://www.g2.com/sellers/docustack) - **Year Founded:** 2022 - **HQ Location:** SF, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=691a923bdd04ef87ab16ee993a866047a1c89d5c1399ec114ebf3d311c4af721&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdocustackai&secure%5Burl_type%5D=linkedin_company_website) 7 employees on LinkedIn® ### [Doqira](https://www.g2.com/products/doqira/reviews) Doqira je český cloudový systém pro správu úkolů, ticketů a firemních požadavků. Pomáhá firmám mít přehled o úkolech, komunikaci se zákazníky a interních procesech na jednom místě. Nabízíme jednoduché nasazení, neomezený počet uživatelů, českou podporu a možnost firemního brandingu. #### Who Is the Company Behind Doqira? - **Seller:** [Doqira.cz](https://www.g2.com/sellers/doqira-cz) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Eager.app](https://www.g2.com/products/eager-app/reviews) Customer support software that includes a ticketing help desk, knowledge base, notification feeds, and website embeddable help widget. #### Who Is the Company Behind Eager.app? - **Seller:** [Eager](https://www.g2.com/sellers/eager) - **Year Founded:** 2014 - **HQ Location:** Cambridge, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=40bb660f2c7ca2ae7e3db055f64a15d3b7b1b3132b9d7e8502159ad722bb3420&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feager%2F&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® ### [EasyDesk](https://www.g2.com/products/easydesk/reviews) EasyDesk is a comprehensive customer support software designed to help businesses of all sizes manage and optimize their support operations with ease. It provides a centralized platform where teams can efficiently handle customer inquiries, automate workflows, and improve response times—all while maintaining a seamless customer experience. With features like ticket management, multi-channel support, automated workflows, and SLA tracking, EasyDesk ensures that no customer request goes unanswered. Whether you’re a growing startup or an established enterprise, EasyDesk offers a simple, affordable, and highly effective solution to enhance customer support without the complexity of traditional systems. Key Features That Drive Efficiency EasyDesk is packed with features that help support teams save time, improve response rates, and deliver a seamless support experience: • Automated Workflows – Reduce manual work with intelligent automation that routes tickets and triggers predefined actions. • Ticket Creation & Management – Organize and track customer issues efficiently with an easy-to-use ticketing system. • Canned Responses & Knowledge Base – Provide quick and consistent answers while enabling customers to find solutions on their own. • Multi-Channel Support – Manage customer conversations from email, chat, and social media—all in one place. • SLA Management – Set and monitor Service Level Agreements (SLAs) to ensure timely responses and resolutions. • Feedback Module with Workflow – Gather valuable customer insights and automate follow-up actions to improve support quality. Why EasyDesk Stands Out from the Rest Unlike many other customer support platforms, EasyDesk is designed with simplicity, affordability, and value in mind. While competitors charge high fees for essential features, we believe in making powerful customer support tools accessible to everyone. Here’s what makes us different: • Affordable Pricing – Get premium features at a fraction of the cost of other support tools. • Simple User Interface – A clean, intuitive dashboard ensures a hassle-free experience for your team. • Free Plan Available – Start with a free plan and upgrade as your business grows. • Feedback System – Collect and analyze customer feedback to continually enhance support quality. • Best Value for Money – A feature-rich platform at the most competitive pricing. • Free Trial – Experience EasyDesk risk-free before making a commitment. With EasyDesk, you can focus on building strong customer relationships and growing your business. Whether you're a small business looking for a budget-friendly solution or an enterprise needing robust support tools, EasyDesk is the perfect choice to elevate your customer support game. #### Who Is the Company Behind EasyDesk? - **Seller:** [EasyDesk](https://www.g2.com/sellers/easydesk) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d08089f1a8fe7984907d8fa1699bd9485f624f2f19d59c8ac60f783ab7e781d0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feasydesk-app%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [eFACiLiTY® Helpdesk and Knowledgebase System](https://www.g2.com/products/efacility-helpdesk-and-knowledgebase-system/reviews) eFACiLiTY® Helpdesk and Knowledgebase system simplifies service request management by centralizing all configurable details into a unified solution. Our comprehensive helpdesk platform ensures seamless and convenient resolution of support requests for your team. With this system, you can easily track the complete history of actions, events, follow-ups, message exchanges, response times, and user feedback. This valuable information enables analysis and improvement of the helpdesk and calls resolution functions, facilitating better service delivery and customer satisfaction. #### Who Is the Company Behind eFACiLiTY® Helpdesk and Knowledgebase System? - **Seller:** [Sierra ODC](https://www.g2.com/sellers/sierra-odc) - **Year Founded:** 1998 - **HQ Location:** Coimbatore, Tamil Nadu - **Twitter:** @sierratecdotcom 16 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ecc6b0195225c711f4bff42238e007fe7c4ebd5de512842edc137563743d0002&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsierra-odc-private-limited-india%2F&secure%5Burl_type%5D=linkedin_company_website) 221 employees on LinkedIn® ### [Emson](https://www.g2.com/products/emson/reviews) Emson is a simple online shared inbox or help desk system with added case management. Case management can be in the form of complaints, leads, incidents. Cases can have multiple actions allocated to different people. They can also have costs recorded and approved against any type of case. Log and track complaints, leads or incidents; assign actions and costs; analyse what causes complaints. Emson provides a full operational view of your customer interactions and the actions taken to resolve them. A free tier exists for small companies and start ups to use as a basic shared inbox system. This could be used as a help desk or a way to respond to customers contacting you via the embedded contact form. Simplified setup, no need for a degree or training course in how to configure. #### Who Is the Company Behind Emson? - **Seller:** [Rezero Consulting](https://www.g2.com/sellers/rezero-consulting) - **Year Founded:** 2021 - **HQ Location:** Barnsley, UK - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eda888bea3a4682be6d00c455bd698d0c70cf9a85695aa93b73e6e3120f830d1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frezerosoftware%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® - **Phone:** 01709 213451 ### [Engage Beast AI](https://www.g2.com/products/engage-beast-ai/reviews) Engage Beast is an AI-powered messaging platform built for businesses drowning in social media conversations. It unifies all your DMs, comments, and ad replies from Instagram, Facebook, WhatsApp, TikTok, and more — into one clean inbox. Engage Beast doesn’t just organize the chaos — it replies for you, instantly and on-brand. Whether you're a solo brand or managing multiple accounts, Engage Beast helps you stop losing leads, improve customer response time, and finally stay on top of your messaging game. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate Engage Beast AI? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) #### Who Is the Company Behind Engage Beast AI? - **Seller:** [Engage Beast AI](https://www.g2.com/sellers/engage-beast-ai) - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=01c41f9479f76004864f9528ddc9d24508b24f9d547910a1f29850ff377d1632&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fengagebeast%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Do G2 Reviewers Say About Engage Beast AI? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **centralized management** of Engage Beast AI, streamlining communication and boosting response efficiency effortlessly. - Users praise the **fast and responsive customer service** of Engage Beast AI, enhancing overall satisfaction and support. - Users value the **ease of use** of Engage Beast, appreciating its simple setup and intuitive interface. - Users commend the **easy setup** of Engage Beast AI, allowing swift integration and efficient management of communications. - Users love the **intuitive experience** of Engage Beast AI, making communication management effortless and efficient. #### What Are Recent G2 Reviews of Engage Beast AI? **["Solved a real problem for our clients. The Ai Tool we really needed."](https://www.g2.com/survey_responses/engage-beast-ai-review-11865998)** **Rating:** 5.0/5.0 stars _— Ali P._ [Read full review](https://www.g2.com/survey_responses/engage-beast-ai-review-11865998) **["All Channels in One Place—Absolutely Love It!"](https://www.g2.com/survey_responses/engage-beast-ai-review-11874938)** **Rating:** 5.0/5.0 stars _— Chris D._ [Read full review](https://www.g2.com/survey_responses/engage-beast-ai-review-11874938) ### [ETIYA Customer Service Management](https://www.g2.com/products/etiya-customer-service-management/reviews) Etiya's Customer Service Management (CSM) enhances customer satisfaction and loyalty by enabling seamless, efficient, and proactive customer service across multiple channels. It empowers businesses to resolve customer issues quickly and effectively with AI-driven insights, automated workflows, and real-time recommendations. With its intelligent ticket management system, CSM optimises service operations, offering both self-service and empowered agent interactions, leading to improved first-contact resolution and reduced operational costs. #### Who Is the Company Behind ETIYA Customer Service Management? - **Seller:** [Etiya](https://www.g2.com/sellers/etiya) - **Year Founded:** 2004 - **HQ Location:** İstanbul, TR - **Twitter:** @etiya 1,183 Twitter followers - **LinkedIn® Page:** [tr.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=117b9fcb52cd7104292900c4ca1fa3850267ae0ad1a2e13431268f1a71b6ed6f&secure%5Burl%5D=https%3A%2F%2Ftr.linkedin.com%2Fcompany%2Fetiya&secure%5Burl_type%5D=linkedin_company_website) 1,580 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=26#product-list) - [1](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score#product-list) - 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[Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Help Desk Themes](/categories/help-desk/themes) ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath") ID Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath) Updated April 9, 2026 Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels. ### Core Capabilities of Help Desk Software To qualify for inclusion in the Help Desk category, a product must: - Organize external customer inquiries into tickets for support agents - Aggregate inquiries from emails and a customer portal - Assign tickets to support agents for prompt service ### Common Use Cases for Help Desk Software Help desk software is commonly used to: - Manage incoming customer inquiries across email, phone, social media, and portals - Track ticket status and prioritize issues for support teams - Provide customers with self-service options through knowledge bases or portals - Monitor agent performance and customer service metrics - Centralize multi-channel communication for faster resolution ### How Help Desk Software Differs from Other Tools Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality. ### Insights from G2 on Help Desk Software Based on category trends on G2, streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance. 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