# Best Help Desk Software - Page 26 ## How Many Help Desk Software Products Does G2 Track? **Total Products under this Category:** 512 ### Category Stats (Aug 2026) - **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Help Desk Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 78,000+ Authentic Reviews - 512+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Help Desk Software ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=16222) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera. Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera) **Sponsored** ### ManageEngine ServiceDesk Plus ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models upto 5 technicians! Don't take our word for it. Try the 30-day free trial and watch ServiceDesk Plus simplify your IT operations. https://www.manageengine.com/products/service-desk/download.html Features ServiceDesk Plus comes with a great balance of features to suit your business needs. The features available are listed below. Incident management: Gain control of your help desk With incident management you can pin incidents to the right technicians to ensure accountability and automate ticket workflows with automatic ticket dispatch, business rules, escalation, service level agreement, notification rules or alerts, preventive maintenance for timely ticket resolution. In other words, you can manage the entire lifecycle of an incident! Problem management: Go beyond firefighting Problem management helps you analyze the root cause and reduce recurring incidents in your IT, raise a new problem from within an incident, link related incidents to a problem and close them all at once! Further, you can provide temporary workarounds till you find a permanent fix to the problem. Change management: Manage changes with precision Manage your changes with precision. Streamline planning with roll out and back out plans, take informed decisions in the assessment, prioritization, and scheduling of changes with inputs from the Change Advisory Board (CAB), automated workflows to ensure that there are no more unauthorized or failed changes. Asset management: Track and manage assets with ease Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. IT project management: Deliver IT projects on time You can now manage multiple IT projects and requirements, plan releases, track progress, collaborate with team, and measure results, or in other words, manage all your IT projects efficiently. Break a full-blown project into milestones and tasks, set roles and provide access permissions, track the utilization of your resources, monitor the overall progress of your IT projects using colored Gantt charts, and do more to steer your IT projects to success! Purchases and contracts management: Track IT purchases and contracts Automate your supplier interactions and IT purchasing functions with full traceability and visibility, maintain master records for various vendors and track purchases from ordering to receipt and invoicing, reduce delays and cut unnecessary spending, track IT hardware and software contracts to improve compliance, associate assets and get proactively notified of contract expiry. Self service portal: Deflect tickets from your service desk Help users solve repeat incidents using a knowledge base and deflect tickets from your service desk, keep end users informed on ticket progress/approvals through automated notifications or make company-wide announcements of any outage or unplanned maintenance, auto suggest solutions during ticket creation and provide easy templates to create tickets. Service catalog: Showcase your IT services Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request. CMDB: Get the bigger picture ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure. Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making. Service level agreement: Ensure timely service delivery Create SLAs and provide quality services on time to your end users. With the intuitive SLA management in ServiceDesk Plus, escalate proactively to four levels of hierarchy to ensure that your SLAs are met. Reports: Derive decisions with the right data Generate over 150+ inbuilt reports, custom reports, query reports and flash reports pertaining to various service desk modules like requests, problems, changes, assets, surveys, contracts, and purchase. Use real time dashboards to accurately reflect health of the service desk, create relevant custom reports and add them to your dashboard and take strategic decisions based on the current trend of your help desk performance! Extensions and integrations: Collaborate easily with other IT systems Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and Active Directory. Get what you always wanted - 360 degree visibility of your IT! [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-11T10%3A17%3A45Z&secure%5Bdisplayable_resource_id%5D=58&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=58&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2867&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3FhsCtaTracking%3D18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%257C747b184c-979b-4ebe-8232-445d3701b146%26page%3D26&secure%5Btoken%5D=ba3b134b9b336f6f819850b5ab313018b57afa682718b856c494102faa9869cd&secure%5Burl%5D=https%3A%2F%2Fwww.manageengine.com%2Fproducts%2Fservice-desk%2F%3Futm_source%3DG2%26utm_medium%3DCPC&secure%5Burl_type%5D=custom_url) ### [AyudaDesk - Helpdesk Software for Healthcare](https://www.g2.com/products/ayudadesk-helpdesk-software-for-healthcare/reviews) AyudaDesk is an innovative and intuitive HIPAA compliant helpdesk software designed for the modern-day healthcare industry. Communicate, collaborate and manage your team members, vendors and clients, from anywhere on the world with any device. AyudaDesk satisfies the privacy and security needs of healthcare organizations. #### Who Is the Company Behind AyudaDesk - Helpdesk Software for Healthcare? - **Seller:** [AyudaDesk](https://www.g2.com/sellers/ayudadesk) - **Year Founded:** 2021 - **HQ Location:** Miami, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d2fe479737b53a72c1a3d2d7cfda7dc240978d0ac987109115f994a6e9dd00c1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fayudadesk%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Be Aware 360](https://www.g2.com/products/be-aware-360/reviews) Be Aware 360 is a unified desktop which enables agents from the contact center to the back-office to have a single screen´s view of all the customer’s records, history, manage cases, tickets and monitor SLAs of a task or the overall process, streamlining the organization #### Who Is the Company Behind Be Aware 360? - **Seller:** [Be Aware 360®](https://www.g2.com/sellers/be-aware-360) - **HQ Location:** Santiago, Chile - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c872d2389ff60923c695a1c387f27815d72c0eea9068f284f9ebde98ab44ac8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finmotion-servicios-s-a-%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Be My Eyes: Service Connect](https://www.g2.com/products/be-my-eyes-service-connect/reviews) Service Connect, part of the Accessible Customer Service suite from Be My Eyes, is a multi-channel solution for accessible support, help and service desks. With tools like AI-powered image-to-text interpretation, one-way video calls, and two-way audio, Service Connect lets your service agents deliver real-time assistance. Seamless integration with major CX platforms and powerful analytics tools make it the ultimate tool for accessibility-driven customer support.  #### Who Is the Company Behind Be My Eyes: Service Connect? - **Seller:** [Be My Eyes](https://www.g2.com/sellers/be-my-eyes) - **Year Founded:** 2012 - **HQ Location:** Tranbjerg J, DK - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5d2921fecab4a6237e1df64a9c38197fb91d3c44a359ed42e5bcdafed703a5c3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbe-my-eyes%2F&secure%5Burl_type%5D=linkedin_company_website) 306 employees on LinkedIn® ### [Bizmitra CX](https://www.g2.com/products/bizmitra-cx/reviews) BizMitra CX is a modern helpdesk and customer support system built for growing businesses that need to deliver fast, efficient, and professional support — without the complexity or cost of enterprise platforms. Whether you're a startup, agency, SaaS business, or service provider, BizMitra CX helps you manage customer queries, support tickets, internal issues, and team collaboration — all in one clean and intuitive dashboard. Key Features: Ticketing System – Easily manage customer requests across email and web. Shared Inbox – Collaborate with your team without losing track of conversations. Multi-Brand Support – Handle multiple businesses or clients from a single login. Why BizMitra CX? Affordable & Transparent Pricing – Pay only for what you need. No hidden fees. Easy to Use – Onboard your team in minutes, not days. Customizable – Tailor workflows and support forms to your business. Built with SMBs in Mind – Lightweight yet powerful, without bloat or unnecessary features. Who Uses BizMitra CX? SaaS companies looking for a Freshdesk alternative. Agencies managing multiple client requests. SMEs needing a simple yet effective helpdesk. #### Who Is the Company Behind Bizmitra CX? - **Seller:** [Bizmitra](https://www.g2.com/sellers/bizmitra) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6afb5047315e9bafaa33e381d6ddc52852911c7bf9c2bd5c0fd99546be3e9d13&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13754938%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Bluetrait](https://www.g2.com/products/bluetrait/reviews) Bluetrait is a Cloud-based Helpdesk & Company Management Software **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Bluetrait? - **Seller:** [Dalegroup](https://www.g2.com/sellers/dalegroup) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Bluetrait? **["Daily Bluetrait Use"](https://www.g2.com/survey_responses/bluetrait-review-8164125)** **Rating:** 5.0/5.0 stars _— Jaynie S._ [Read full review](https://www.g2.com/survey_responses/bluetrait-review-8164125) ### [BlueTweak](https://www.g2.com/products/bluetweak/reviews) BlueTweak is an omnichannel customer support platform built for support teams and contact centres managing high volumes of customer interactions across multiple channels. With more than 20 years of experience, BlueTweak serves clients from multiple industries like: airline & aviation, e-commerce, traditional call centers or BPO, technology, public sectors, finance and more. The platform brings voice, email, live chat, webforms, social messaging, and WhatsApp into a single agent workspace, so teams handle every interaction without switching between disconnected tools. Every interaction is automatically converted into a trackable support ticket, giving managers full visibility into queues, workloads, and resolution status across the operation. BlueTweak combines omnichannel support with AI features designed to reduce manual work at every stage of the workflow: automatic ticket classification and routing, sentiment analysis, AI-generated ticket summaries, suggested replies, call transcription, and voicebot and chatbot capabilities. A shared knowledge base powers AI-suggested replies and bot flows, keeping responses consistent across channels and reducing training time for new agents. Beyond handling interactions, the platform includes workforce management, analytics and reporting, quality assurance, customer surveys, and multilingual support with real-time translation across chat, email, and voice, making it suitable for teams serving customers across multiple markets. BlueTweak is designed for medium to large businesses in e-commerce, telecom, healthcare, finance, public sector, and BPO environments. It supports cloud and on-premise deployment and integrates with existing systems via open APIs. BlueTweak is designed to offer exceptional support through the multitude of already present features for enhancement of agents, and unifying everything in one place, without disrupting day-to-day businesses. #### Who Is the Company Behind BlueTweak? - **Seller:** [BlueTweak](https://www.g2.com/sellers/bluetweak) - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8c43a7048734fe0d693f40ec247b86964a16c8b22ca9989a3816f448c6f529ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbluetweak%2F&secure%5Burl_type%5D=linkedin_company_website) ### [BrightServe](https://www.g2.com/products/brightserve/reviews) BrightServe is a unified service management platform that brings discovery, booking, coordination, communication, and payments into one place. It helps service teams respond faster, manage work with clarity, and stay connected with customers across channels. From finding the right providers and scheduling services to real-time tracking, feedback, and secure transactions, BrightServe organizes the entire service lifecycle. Built for growing businesses, it replaces fragmented tools with a single, dependable system that improves consistency, shortens response times, and builds long-term trust through reliable service delivery. #### Who Is the Company Behind BrightServe? - **Seller:** [Analystor Technologies](https://www.g2.com/sellers/analystor-technologies) - **Year Founded:** 2016 - **HQ Location:** Kozhikode, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0826659551906ed2f8da126d412e9daab456bae3518d46794f60a58eb8bd878c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fanalystor-technologies%2F&secure%5Burl_type%5D=linkedin_company_website) 43 employees on LinkedIn® ### [Brisk Support](https://www.g2.com/products/brisk-support/reviews) Brisk Support is a Free Help Desk Software. Brisk Support gives you the tools you need to seamlessly resolve customer inquiries. Brisk Support is a truly global help desk solution. Easily enable built-in tools, such as automatic machine translation for incoming emails to your customer service agent’s default language and utilize machine translation to respond to your customer’s in their native language. Prioritize email tickets based on their time zone and more. Exceptional Customer Support The key to a life-long, happy customer is a good product backed by quality customer service. A helpdesk ticketing system is essential. ¯ Speed up response times with common stock expressions. ¯ Prioritize workloads for quick response times. ¯ Organize tickets into queues. ¯ Set weighting rules so that each email is responded to optimally. ¯ Add Knowledge Base articles to answer common questions. ¯ Evaluate productivity with informative reporting tools. ¯ Easily customizable for your business needs. ¯ Track ticket response and resolution time for faster customer service. Complete Help Desk Ticketing System Whether you have a few agents in one office or many agents spread across the globe, Brisk Support is the ultimate solution for increasing productivity and making happier customers. ¯ Assign agents to queues based on their specialties. ¯ Agents will always be working on the most important ticket. ¯ Organizes email, phone and chat tickets in one place. ¯ Track communication between team members. ¯ Enables easy search of the history of customer service inquiries. ¯ Create separate ticket queues for different products or localizations. ¯ Set up routing rules to automatically direct tickets to the correct queue. ¯ Powerful reporting features include activity by agent, queue activity, response time, resolution time and more. ¯ Send and receive support emails directly from the helpdesk. #### Who Is the Company Behind Brisk Support? - **Seller:** [Brisk Cloudware](https://www.g2.com/sellers/brisk-cloudware) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=192a7be04eee4a1d2d1a734f7194f4c970034d9f466449a00298baf620269e47&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbrisk-cloudware%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Calix One](https://www.g2.com/products/calix-one/reviews) Calix is an AI and cloud platform company that helps communications service providers (CSPs) transform into communications experience providers (CXPs) that deliver exceptional experiences to subscribers and communities. Through Calix One, the world’s leading AI-native broadband platform, CXPs can securely activate agentic AI to acquire new subscribers, grow revenue from existing subscribers, and build loyalty across residential, business, and MDU markets. **Average Rating:** 4.7/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Calix One? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) #### Who Is the Company Behind Calix One? - **Seller:** [Calix](https://www.g2.com/sellers/calix) - **Company Website:** www.calix.com - **Year Founded:** 1999 - **HQ Location:** San Jose, California, United States - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb3eaaa87fac1a007c6fc2c68254e5beed70cf3fd03d390b602d3c06328b7df9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcalix&secure%5Burl_type%5D=linkedin_company_website) 2,363 employees on LinkedIn® - **Ownership:** NYSE: CALX #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Calix One? **["Amazing tool, user-friendly!"](https://www.g2.com/survey_responses/calix-one-review-7908239)** **Rating:** 5.0/5.0 stars _— Jose P._ [Read full review](https://www.g2.com/survey_responses/calix-one-review-7908239) **["Simplifies customer care. Improves operational efficiency."](https://www.g2.com/survey_responses/calix-one-review-8504367)** **Rating:** 4.5/5.0 stars _— Sandeep N._ [Read full review](https://www.g2.com/survey_responses/calix-one-review-8504367) #### What Are G2 Users Discussing About Calix One? - [What is Calix Cloud used for?](https://www.g2.com/discussions/what-is-calix-cloud-used-for) ### [CDESK](https://www.g2.com/products/cdesk/reviews) CDESK is an excellent helpdesk tool for any company or institution. It is an important tool for digitizing processes thanks to its built-in modules and the possibility of interfacing with other software. CDESK meets the requirements of a demanding Service Desk (ITSM tool) for IT environment. It has integrated functions for service and maintenance – from receiving a request to issuing an invoice, with customized service reports that can be conveniently completed on mobile devices. Discover the comprehensiveness and ease of use of CDESK helpdesk software. #### Who Is the Company Behind CDESK? - **Seller:** [Inova Logic s. r. o.](https://www.g2.com/sellers/inova-logic-s-r-o) - **Year Founded:** 2014 - **HQ Location:** Bratislava, SK - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a208940888d068cb915d4abdf413c30808585f4b4e2c51ae35dc5b45486797d9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcdesk&secure%5Burl_type%5D=linkedin_company_website) 10 employees on LinkedIn® ### [Channel Talk](https://www.g2.com/products/channel-talk/reviews) Channel Talk is your first sales concierge designed to boost sales and LTV through your existing customers. Identify and engage key customers through our CRM. Provide personalized assistance through our live chat. Grow your a loyal fanbase through targeted marketing campaigns. It's the closest thing to an in-store customer experience for the online environment, helping you to turn first-time visitors into life-long regulars of your brand. Watch your LTV grow and prevent churn with our all-in-one sales concierge platform. **Average Rating:** 4.8/5.0 **Total Reviews:** 13 #### How Do G2 Users Rate Channel Talk? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.0/10) - **Customization :** 9.4/10 (Category avg: 8.4/10) #### Who Is the Company Behind Channel Talk? - **Seller:** [Channel](https://www.g2.com/sellers/channel) - **Year Founded:** 2014 - **HQ Location:** Seoul, South Korea - **Twitter:** @ChannelioUS 14 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ed4474ebae7e90d164926938fd373b58769c721e113c96cdd700382f60c6a2c3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchannelcorporation%2F&secure%5Burl_type%5D=linkedin_company_website) 219 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 85% Small, 15% Medium #### What Are Recent G2 Reviews of Channel Talk? **["Channel has helped me reach those all important customers"](https://www.g2.com/survey_responses/channel-talk-review-8334813)** **Rating:** 4.0/5.0 stars _— Verified User in Consumer Goods_ [Read full review](https://www.g2.com/survey_responses/channel-talk-review-8334813) **["ChannelTalk is amazing"](https://www.g2.com/survey_responses/channel-talk-review-9053174)** **Rating:** 5.0/5.0 stars _— Verified User in Arts and Crafts_ [Read full review](https://www.g2.com/survey_responses/channel-talk-review-9053174) ### [Chat2Desk](https://www.g2.com/products/chat2desk/reviews) Chat2Desk is a service for customer support and sales via messengers such as WhatsApp, Telegram, Facebook Messenger, Instagram, Viber and Online Chat. #### Who Is the Company Behind Chat2Desk? - **Seller:** [Chat2Desk](https://www.g2.com/sellers/chat2desk) - **Year Founded:** 2014 - **HQ Location:** Санкт-Петербург, RU - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3efb3c1613a254a304207e075b88ab3c1ae8b6e0753ff8a0da703def509c0999&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchat2desk-official%2F&secure%5Burl_type%5D=linkedin_company_website) 25 employees on LinkedIn® ### [Chat Board](https://www.g2.com/products/chat-board/reviews) Chat Board is a powerful tool designed to automate customer communication using artificial intelligence-driven chatbots. It seamlessly integrates with popular messaging platforms such as Facebook Messenger, WhatsApp, Instagram, Telegram, and more, allowing businesses and institutions to enhance customer service efficiency. Key features of Chat Board include: AI-Powered Chatbots: Automate responses to frequently asked questions, engage with users, and provide instant support. Multi-Channel Support: Connect with customers across multiple messaging platforms, ensuring consistent communication. User Management: Efficiently manage user data and conversations within a single shared environment. Integrations: Integrate with various tools like Google, Zendesk, and Dialogflow to enrich functionalities. Conversation Flows: Create structured conversation paths that guide users toward specific actions or information. Human Takeover: Easily transition conversations from the chatbot to a human agent when needed. Mobile App: Transform mobile devices into customer service hubs via a progressive web app. Customizable Options: Tailor the chatbot experience according to your brand’s needs and customer expectations. Whether for marketing, customer support, or streamlining operations, Chat Board provides a comprehensive, user-friendly solution for businesses of all sizes. #### Who Is the Company Behind Chat Board? - **Seller:** [Eduhub Solutions](https://www.g2.com/sellers/eduhub-solutions) - **Year Founded:** 2020 - **HQ Location:** İstanbul, TR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6cd7cf77e81f2648ea521c3a5879c5922cc89191ae6289823444a0eac7144540&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feduhubsolutions&secure%5Burl_type%5D=linkedin_company_website) 75 employees on LinkedIn® ### [Chatiex AI](https://www.g2.com/products/chatiex-ai/reviews) Chatiex AI empowers businesses with an intelligent AI chatbot and complete help desk solution. Auto Train your website, files, PDF's, Videos, Sitemap, Automate responses, organize tickets, manage emails, and offer 24/7 support with ease. #### Who Is the Company Behind Chatiex AI? - **Seller:** [Chatiex AI](https://www.g2.com/sellers/chatiex-ai) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Click Media Lab](https://www.g2.com/products/chirpbyte-click-media-lab/reviews) Chirpbyte delivers advanced live chatbot solutions for seamless customer support and engagement. Powered by AI, our chatbots provide real-time assistance, faster responses, and improved customer satisfaction. Whether for small businesses or large enterprises, Chirpbyte helps streamline communication and drive growth with 24/7 support and personalized, scalable solutions. #### Who Is the Company Behind Click Media Lab? - **Seller:** [Chirpbyte](https://www.g2.com/sellers/chirpbyte) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f268efe26523606fd625579650c9e9bbe5b105d859e3f1f73631f27a6e4e2c60&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchirpbyte&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=25#product-list) - [1](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score#product-list) - [2](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=2#product-list) - 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[30](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=30#product-list) - … - [34](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=34#product-list) - [35](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=35#product-list) - [Next ›Next ›](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=27#product-list) Spotlight Categories [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) [Digital Experience Platforms (DXP)](https://www.g2.com/categories/digital-experience-platforms-dxp) [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i) [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt) Similar Categories - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Help Desk Themes](/categories/help-desk/themes) ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath") ID Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath) Updated April 9, 2026 Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels. ### Core Capabilities of Help Desk Software To qualify for inclusion in the Help Desk category, a product must: - Organize external customer inquiries into tickets for support agents - Aggregate inquiries from emails and a customer portal - Assign tickets to support agents for prompt service ### Common Use Cases for Help Desk Software Help desk software is commonly used to: - Manage incoming customer inquiries across email, phone, social media, and portals - Track ticket status and prioritize issues for support teams - Provide customers with self-service options through knowledge bases or portals - Monitor agent performance and customer service metrics - Centralize multi-channel communication for faster resolution ### How Help Desk Software Differs from Other Tools Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality. ### Insights from G2 on Help Desk Software Based on category trends on G2, streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance. 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