# Best Help Desk Software - Page 24 ## How Many Help Desk Software Products Does G2 Track? **Total Products under this Category:** 512 ### Category Stats (Aug 2026) - **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Help Desk Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 78,000+ Authentic Reviews - 512+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Help Desk Software ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=16222) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera. Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera) **Sponsored** ### SAP Service Cloud SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-10T16%3A19%3A51Z&secure%5Bdisplayable_resource_id%5D=58&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=58&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3FhsCtaTracking%3D18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%257C747b184c-979b-4ebe-8232-445d3701b146%26page%3D24&secure%5Btoken%5D=176be62e044947fc96da4b3bf027bc2a15a90e0a0b9567abbc248a84c1ce73b0&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url) ### [Teamwox](https://www.g2.com/products/teamwox/reviews) TeamWox is a groupware system, designed to optimize the production processes within a company. **Average Rating:** 4.2/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Teamwox? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Workflow:** 6.7/10 (Category avg: 8.7/10) - **Customization :** 8.3/10 (Category avg: 8.4/10) - **Customer Portal:** 5.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Teamwox? - **Seller:** [MetaQuotes Software](https://www.g2.com/sellers/metaquotes-software) - **Year Founded:** 2000 - **HQ Location:** Limassol, CY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=793825a7d304722152d7b5113f6fc4e6695747f9f4dcefd1f65ab856146989bb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmetaquotes%2F&secure%5Burl_type%5D=linkedin_company_website) 228 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Medium, 33% Small #### What Are Recent G2 Reviews of Teamwox? **["I improve my productivity"](https://www.g2.com/survey_responses/teamwox-review-9728779)** **Rating:** 4.5/5.0 stars _— Alex P._ [Read full review](https://www.g2.com/survey_responses/teamwox-review-9728779) **["A CRM tool with rich set of features!"](https://www.g2.com/survey_responses/teamwox-review-5024068)** **Rating:** 4.5/5.0 stars _— Veeral O._ [Read full review](https://www.g2.com/survey_responses/teamwox-review-5024068) #### What Are G2 Users Discussing About Teamwox? - [What is Teamwox used for?](https://www.g2.com/discussions/what-is-teamwox-used-for) ### [Tender Support](https://www.g2.com/products/tender-support/reviews) Tender Support is an online customer support solution. **Average Rating:** 3.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Tender Support? - **Workflow:** 6.7/10 (Category avg: 8.7/10) - **Customer Portal:** 6.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Tender Support? - **Seller:** [Tender](https://www.g2.com/sellers/tender) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are G2 Users Discussing About Tender Support? - [What is Tender Support used for?](https://www.g2.com/discussions/what-is-tender-support-used-for) ### [Thread](https://www.g2.com/products/thread/reviews) The way most professionals get IT help today hasn’t meaningfully changed since the 1980’s: They email or call their IT managed Service Provider (MSP) to enter a support ticket 🎟️ and... wait. Tickets are high-friction, multi-touch and expensive transactions - both for the company and for the MSP supporting them. No one is happy with the ticket experience 👎 The good news? Now there is a different way: Thread Thread is the world's first Service Experience Platform. Thread seamlessly connects MSPs and their clients in the apps they use every day. This shared digital context enables service magic: 1. Meticulously-crafted experiences; 2. That meet people where they work; 3. with AI-powered automation. And it feels like magic ✨ Learn more at https://getthread.com **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Thread? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Workflow:** 10.0/10 (Category avg: 8.7/10) - **Customization :** 8.3/10 (Category avg: 8.4/10) #### Who Is the Company Behind Thread? - **Seller:** [Thread](https://www.g2.com/sellers/thread) - **Year Founded:** 2019 - **HQ Location:** New York, New York, United States - **Twitter:** @thread\_magic\_ 240 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e0babaac8fc53b540187a83093de49d2e92102eb6d0dbcdfad7523d4009bcbcf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fthread-service&secure%5Burl_type%5D=linkedin_company_website) 50 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Thread? **["Easiest way to work with Helpdesk Ticket"](https://www.g2.com/survey_responses/thread-review-9336848)** **Rating:** 4.5/5.0 stars _— Deepak D._ [Read full review](https://www.g2.com/survey_responses/thread-review-9336848) ### [Thulium](https://www.g2.com/products/thulium/reviews) Thulium is a cloud-based contact center and omnichannel communication platform that integrates telephony, digital messaging, AI-driven tools, and customer relationship management into a single operational interface. The software is categorized as a Contact Center as a Service (CCaaS) and Help Desk solution designed to help customer support teams centralize multi-channel interactions and eliminate the operational friction of managing disconnected tools. It serves a broad audience, from growing small-to-medium businesses to large enterprises requiring scalable customer service infrastructure. The system functions by consolidating disparate communication streams into a unified agent dashboard, ensuring immediate access to customer context and interaction history. By bridging these channels, Thulium enables organizations to maintain consistent service standards, improve response times, and reduce technical overhead in high-volume environments. Omnichannel Integration: Consolidates VoIP telephony with advanced queuing, email, WhatsApp, Messenger, Instagram, and 24/7 website chatbots into a single agent view. Open API and Seamless Connectivity: Features an open API that allows for fluid integration with major CRM and ERP systems, ensuring automated data flow between the contact center and the company’s system of record. AI and Automation Suite: Enhances agent productivity through an AI Assistant for conversation summarization, real-time automated translations, and Voice Analytics for keyword identification. Advanced Operational Reporting: Provides real-time analytics and reporting on key performance indicators (KPIs), helping managers monitor SLAs, team efficiency, and call center load. Integrated VoIP Infrastructure: Includes a built-in telephony operator with dynamic IVR capabilities and high-quality AI voices powered by 11Labs for a professional caller experience. Thulium also includes a built-in CRM module that automatically displays customer cards during active interactions, eliminating the need for manual data entry. The platform’s open API remains a core competitive advantage, allowing technical teams to build custom workflows and connect proprietary software, ensuring that all customer data remains synchronized across the entire business ecosystem without extra manual work. **Average Rating:** 5.0/5.0 **Total Reviews:** 5 #### How Do G2 Users Rate Thulium? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) #### Who Is the Company Behind Thulium? - **Seller:** [Thulium](https://www.g2.com/sellers/thulium) - **Year Founded:** 2006 - **HQ Location:** Cracow , PL - **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d461eef8eb4108f3ae786e589b7712cf5f839ceab09d478a62a07592513524b4&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fthulium&secure%5Burl_type%5D=linkedin_company_website) 63 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 60% Medium, 40% Small #### What Do G2 Reviewers Say About Thulium? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **wide range of configuration options** in Thulium, enhancing efficiency for both inbound and outbound calls. - Users value the **professional and helpful customer support** from Thulium, enhancing their overall experience with the product. - Users value the **customizability** of Thulium, which suits various telemarketing and customer service needs effectively. - Users value the **wide range of configuration options** in Thulium, enhancing their call center and telemarketing functionalities. - Users appreciate the **ease of use** of Thulium, highlighting its intuitive design and helpful support. ##### Cons - Users face challenges due to **insufficient user permission selection** , which limits their ability to manage contacts effectively. - Users experience **insufficient user permission selection** in Thulium, leading to limitations in data access and management. #### What Are Recent G2 Reviews of Thulium? **["Reliability and a reliable customer support department - Thulium only!"](https://www.g2.com/survey_responses/thulium-review-10551589)** **Rating:** 5.0/5.0 stars _— Kamil ._ [Read full review](https://www.g2.com/survey_responses/thulium-review-10551589) **["I highly recommend the Thulium system"](https://www.g2.com/survey_responses/thulium-review-10520598)** **Rating:** 5.0/5.0 stars _— Grzegorz M._ [Read full review](https://www.g2.com/survey_responses/thulium-review-10520598) ### [Ticksy](https://www.g2.com/products/ticksy/reviews) Ticksy is a customer service software with intuitive user interface that supports customized company branding. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Ticksy? - **Seller:** [Ticksy](https://www.g2.com/sellers/ticksy) - **Year Founded:** 2014 - **HQ Location:** Utrecht, NL - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5ec5db6563ac787b1e1d5ae0a0884d6cbce9eeed188f81f2f45de07ed4c8b14f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftricksy&secure%5Burl_type%5D=linkedin_company_website) 3 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Ticksy? **["Ticksy is reliable and affordable"](https://www.g2.com/survey_responses/ticksy-review-5288793)** **Rating:** 5.0/5.0 stars _— Altaf G._ [Read full review](https://www.g2.com/survey_responses/ticksy-review-5288793) #### What Are G2 Users Discussing About Ticksy? - [What is Ticksy used for?](https://www.g2.com/discussions/what-is-ticksy-used-for) ### [Tiflux](https://www.g2.com/products/tiflux/reviews) Tiflux is a comprehensive service desk software designed to streamline and enhance customer support and IT management processes for businesses of all sizes. Founded in 2017 and headquartered in Joinville, Brazil, Tiflux offers a versatile platform that centralizes ticket management, remote access, contract control, and workflow automation. By integrating multiple communication channels and providing real-time monitoring, Tiflux empowers organizations to improve operational efficiency, reduce costs, and deliver exceptional service experiences. Key Features and Functionality: - Omnichannel Support: Centralizes customer interactions across various channels, including WhatsApp, chat, email, and web forms, ensuring seamless communication. - Ticket Management: Organizes and tracks service requests efficiently, allowing teams to prioritize and resolve issues promptly. - Remote Access: Enables technicians to remotely control client devices directly from the Tiflux platform, facilitating effective troubleshooting and maintenance. - Workflow Automation: Automates service processes to enhance productivity and ensure consistent service delivery. - Customizable Dashboards and Reporting: Provides personalized dashboards and detailed reports to monitor team performance, customer satisfaction, and operational metrics. - White-Label Branding: Allows businesses to customize the platform's branding, colors, and URLs, fostering a professional image and building customer trust. Primary Value and Solutions Provided: Tiflux addresses the challenges of fragmented customer service and IT management by offering an integrated platform that consolidates various service channels and automates workflows. This centralization leads to improved response times, enhanced team collaboration, and increased customer satisfaction. By providing tools for real-time monitoring and remote access, Tiflux helps organizations proactively manage IT assets, reduce downtime, and optimize resource allocation. The platform's customizable features and white-label options enable businesses to tailor the solution to their specific needs, ensuring a seamless and branded service experience for their clients. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Tiflux? - **Workflow:** 8.3/10 (Category avg: 8.7/10) - **Customer Portal:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Tiflux? - **Seller:** [Tiflux](https://www.g2.com/sellers/tiflux) - **Year Founded:** 2017 - **HQ Location:** Joinville, BR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=00a51090b5f9ed66057597d26a6a6a53956b4fe5c58d379d78107560bbd5fffa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftiflux%2F&secure%5Burl_type%5D=linkedin_company_website) 58 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Tiflux? **["Best interactive IT Management Tool"](https://www.g2.com/survey_responses/tiflux-review-5311325)** **Rating:** 4.0/5.0 stars _— Vepakshi Reddy K._ [Read full review](https://www.g2.com/survey_responses/tiflux-review-5311325) #### What Are G2 Users Discussing About Tiflux? - [What is Tiflux used for?](https://www.g2.com/discussions/what-is-tiflux-used-for) ### [Tisym](https://www.g2.com/products/tisym/reviews) Helpdesk system, issue tracking system, trouble tickets and customers requirements management system **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Tisym? - **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 9.0/10) - **Workflow:** 0.0/10 (Category avg: 8.7/10) - **Customization :** 3.3/10 (Category avg: 8.4/10) - **Customer Portal:** 3.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Tisym? - **Seller:** [Bohis](https://www.g2.com/sellers/bohis) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Tisym? **["Big whore"](https://www.g2.com/survey_responses/tisym-review-3735121)** **Rating:** 4.5/5.0 stars _— Leopoldo S._ [Read full review](https://www.g2.com/survey_responses/tisym-review-3735121) #### What Are G2 Users Discussing About Tisym? - [What is Tisym used for?](https://www.g2.com/discussions/what-is-tisym-used-for) ### [Trakdesk](https://www.g2.com/products/trakdesk/reviews) Customer support, made easy. Redefine the way you provide support to your customers **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Trakdesk? - **Workflow:** 10.0/10 (Category avg: 8.7/10) - **Customer Portal:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Trakdesk? - **Seller:** [Trakdesk](https://www.g2.com/sellers/trakdesk) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Large #### What Are Recent G2 Reviews of Trakdesk? **["A platform to improve exponentially improve customer service."](https://www.g2.com/survey_responses/trakdesk-review-3968701)** **Rating:** 4.5/5.0 stars _— Alex M._ [Read full review](https://www.g2.com/survey_responses/trakdesk-review-3968701) #### What Are G2 Users Discussing About Trakdesk? - [What is Trakdesk used for?](https://www.g2.com/discussions/what-is-trakdesk-used-for) ### [Trouble Ticket Express](https://www.g2.com/products/trouble-ticket-express/reviews) Open source trouble ticket system **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Trouble Ticket Express? - **Workflow:** 8.3/10 (Category avg: 8.7/10) - **Customization :** 8.3/10 (Category avg: 8.4/10) - **Customer Portal:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Trouble Ticket Express? - **Seller:** [Troubleticketexpress](https://www.g2.com/sellers/troubleticketexpress) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Trouble Ticket Express? **["Open source and cloud based trouble ticket system"](https://www.g2.com/survey_responses/trouble-ticket-express-review-8566678)** **Rating:** 5.0/5.0 stars _— Siddhesh K._ [Read full review](https://www.g2.com/survey_responses/trouble-ticket-express-review-8566678) ### [Verint Case Management Professional [Citizen Engagement]](https://www.g2.com/products/verint-case-management-professional-citizen-engagement/reviews) Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. Example customer outcomes the solution has enabled include: - 65% average channel shift achieved for Top 10 services by volume - 92% of service requests completed on time CCaaS Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs. Example customer outcomes the solution has enabled include: - 12% increase in First Contact Resolution (FCR) - 90% increase in contact center service level **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Verint Case Management Professional [Citizen Engagement]? - **Seller:** [Verint](https://www.g2.com/sellers/verint) - **Year Founded:** 1994 - **HQ Location:** Melville, New York - **Twitter:** @Verint 7,739 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website) 4,343 employees on LinkedIn® - **Ownership:** Thoma Bravo #### Who Uses This Product? - **Company Size:** 100% Large #### What Are Recent G2 Reviews of Verint Case Management Professional [Citizen Engagement]? **["Robust flexible software"](https://www.g2.com/survey_responses/verint-case-management-professional-citizen-engagement-review-8217500)** **Rating:** 4.5/5.0 stars _— Margaret N._ [Read full review](https://www.g2.com/survey_responses/verint-case-management-professional-citizen-engagement-review-8217500) ### [Verint Channel Automation](https://www.g2.com/products/verint-channel-automation/reviews) Verint® Channel Automation™ unifies your customer interactions across channels in a single agent workspace. It powers consistent conversations, leverages automation, and deploys staff flexibly all with fewer resources and less effort. Verint Channel Automation includes four main areas to help you engage with customers at scale: - Agent Workspace - Workforce Orchestration - Intelligent Automation - Universal Routing Say yes to AI-powered bots, too: - Reduce inbound volume - Improve CSAT - Reduce Average Handle Time To deliver superior CX, get started with Verint Channel Automation today! **Average Rating:** 4.4/5.0 **Total Reviews:** 65 #### How Do G2 Users Rate Verint Channel Automation? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10) - **Workflow:** 6.7/10 (Category avg: 8.7/10) - **Customization :** 5.0/10 (Category avg: 8.4/10) - **Customer Portal:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Verint Channel Automation? - **Seller:** [Verint](https://www.g2.com/sellers/verint) - **Year Founded:** 1994 - **HQ Location:** Melville, New York - **Twitter:** @Verint 7,739 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website) 4,343 employees on LinkedIn® - **Ownership:** Thoma Bravo #### Who Uses This Product? - **Company Size:** 48% Large, 45% Medium #### What Do G2 Reviewers Say About Verint Channel Automation? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **effective AI technology** in Verint Channel Automation for improving conversations and time management. - Users value the **efficient time management** capabilities of Verint Channel Automation, enhancing productivity and scheduling for employees. - Users value the **effective case management** capabilities of Verint Channel Automation for monitoring employee tasks and schedules. - Users find Verint Channel Automation a valuable **communication tool** for managing conversations, scheduling, and employee tasks. - Users value the **conversation management capabilities** of Verint Channel Automation, enhancing scheduling and employee productivity. ##### Cons - Users find that **support response times are often too long** , especially for clients in Latin America. - Users experience **glitches in logging requests** , which hinder progress and require redoing efforts unnecessarily. - Users have experienced **poor customer support** , with slow response times for Latin America clients impacting their satisfaction. - Users experience **response delays** from support, particularly affecting clients in Latin America and hindering timely assistance. - Users often face **software bugs** that cause glitches during request logging, necessitating redoing entire requests to proceed. #### What Are Recent G2 Reviews of Verint Channel Automation? **["Verint Channel Automation: Streamlining Success"](https://www.g2.com/survey_responses/verint-channel-automation-review-8883530)** **Rating:** 4.5/5.0 stars _— Mukisa M._ [Read full review](https://www.g2.com/survey_responses/verint-channel-automation-review-8883530) **["Verint"](https://www.g2.com/survey_responses/verint-channel-automation-review-10732741)** **Rating:** 5.0/5.0 stars _— Verified User in Printing_ [Read full review](https://www.g2.com/survey_responses/verint-channel-automation-review-10732741) #### What Are G2 Users Discussing About Verint Channel Automation? - [What is Verint Messaging used for?](https://www.g2.com/discussions/what-is-verint-messaging-used-for) - 1 comment - [What is Verint Case Management Enterprise used for?](https://www.g2.com/discussions/what-is-verint-case-management-enterprise-used-for) - 1 comment ### [Verint CX Automation](https://www.g2.com/products/verint-cx-automation/reviews) Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses. Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one. Designed to fit seamlessly into an organization’s current enterprise ecosystem, it allows businesses to increase CX automation in their contact center at their own pace without requiring a complete technology replacement. The solution integrates with any major ACD and hundreds of external business applications. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through the Verint Platform is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center. **Average Rating:** 4.3/5.0 **Total Reviews:** 47 #### How Do G2 Users Rate Verint CX Automation? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10) #### Who Is the Company Behind Verint CX Automation? - **Seller:** [Verint](https://www.g2.com/sellers/verint) - **Company Website:** www.verint.com - **Year Founded:** 1994 - **HQ Location:** Melville, New York - **Twitter:** @Verint 7,739 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website) 4,343 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 48% Large, 38% Medium #### What Do G2 Reviewers Say About Verint CX Automation? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **advanced AI technology** in Verint CX Automation for simplifying customer interactions and providing insights. - Users appreciate the **ease of use** of Verint CX Automation, making reporting and insights simple and accessible. - Users highlight the **innovative features** of Verint CX Automation, particularly its game-changing analytics and streamlined processes. - Users value the **seamless integrations** offered by Verint CX Automation, enhancing their overall operational efficiency. - Users value the **customizability** of Verint CX Automation, enabling tailored solutions that enhance operational efficiency and satisfaction. ##### Cons - Users find the **learning curve challenging** , making it difficult to fully utilize Verint CX Automation's capabilities efficiently. - Users find the **complexity** of Verint CX Automation cumbersome, making integration and usability challenging at times. - Users often face **integration issues** with Verint CX Automation that hinder seamless functionality and collaboration across departments. - Users find the **transcription accuracy lacking** in Verint CX Automation, which affects usability and efficiency. - Users struggle with **difficult implementation** of Verint CX Automation due to high costs and complex integration challenges. #### What Are Recent G2 Reviews of Verint CX Automation? **["Game-Changer for Knowledge Management, Needs Additional Training Support for Trainers post implementation"](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998)** **Rating:** 5.0/5.0 stars _— Verified User_ [Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998) **["Revolutionizing Our Branch Operations with Verint CX Automation"](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195)** **Rating:** 4.0/5.0 stars _— Richard G._ [Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195) ### [Voca Conversational Interaction Center](https://www.g2.com/products/voca-conversational-interaction-center/reviews) Turn Microsoft Teams into an Omnichannel Contact Center with Ready-to-use Conversational AI Voca Conversational Interaction Center (CIC) is built on Azure, giving your contact center the same 99.999% uptime and reliability as Microsoft Teams. A perfect fit between native Teams contact center features & a premium contact center. Have a look: Omnichannel Microsoft Teams Contact Center Voice, email, & webchat interactions give your customers more options for engaging on their terms with your agents. Trust the reliability that comes with Voca CIC being a native Azure-based app using Teams calling infrastructure & client platform to deliver collaborative customer and agent connection. - One-screen Agent Experience - Agent & Supervisor Teams Apps - Intelligent Interaction Routing - Supervisor Live Monitoring - Real-time & Historical Analytics - CRM Integration Self-Service IVA & Conversational IVR Conversational AI & API requests enable you to automate any service scenario for your customers. Voca CIC’s Conversational IVR enables customers to speak freely and resolve issues with intelligent, personalized voice assistants that can automate any service scenario, freeing agents for higher-value tasks, while reducing wait times and misrouted calls. - Pre-trained Conversational AI (NLU, TTS, & STT) - API Extensions - No-code Call Flow Designer - Built-in Microsoft Cognitive Services - Real-time IVR Reports - CRM & Database Dips Conversational Auto-Attendant Natural Language Understanding guides your callers to reach any company contact or department. Enable advanced AI to confidently handle and route calls the first time. Voca CIC’s Auto-Attendant allows callers to voice their reason for calling, using intuitive voice recognition to swiftly direct them to the appropriate department or call queue. - Microsoft Teams Presence-based Routing - 14 Languages Options - Built-in Voicemail & Notifications - Company Address Book Sync - Call Hunting Across Devices - Custom Company Vocabulary **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Voca Conversational Interaction Center? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) #### Who Is the Company Behind Voca Conversational Interaction Center? - **Seller:** [AudioCodes](https://www.g2.com/sellers/audiocodes) - **Year Founded:** 1993 - **HQ Location:** Or Yehuda, Tel Aviv District, Israel - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aed685faf3e036e85a7fbca5b2b0c0131a7f491357aef189a07ddfc818423beb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faudiocodes&secure%5Burl_type%5D=linkedin_company_website) 1,362 employees on LinkedIn® - **Ownership:** NASDAQ: AUDC #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Voca Conversational Interaction Center? **["Flexible Conversational AI Solution for Contact Centers"](https://www.g2.com/survey_responses/voca-conversational-interaction-center-review-12864548)** **Rating:** 4.5/5.0 stars _— Sothea H._ [Read full review](https://www.g2.com/survey_responses/voca-conversational-interaction-center-review-12864548) ### [Web Tracks](https://www.g2.com/products/web-tracks/reviews) Web Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Web Tracks? - **Workflow:** 8.3/10 (Category avg: 8.7/10) - **Customization :** 10.0/10 (Category avg: 8.4/10) - **Customer Portal:** 6.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Web Tracks? - **Seller:** [Gritware](https://www.g2.com/sellers/gritware) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Do G2 Reviewers Say About Web Tracks? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **automation features** of Web Tracks, streamlining task assignments and improving operational efficiency. - Users appreciate the **quick response times** of Web Tracks, which greatly improve operational efficiency and task management. ##### Cons - Users struggle with **inadequate filtering** , hindering report generation and the ability to analyze essential data effectively. - Users find **poor reporting** in Web Tracks limits their ability to analyze data and monitor support efficiency effectively. #### What Are Recent G2 Reviews of Web Tracks? **["Valuable insights into our support team's performance"](https://www.g2.com/survey_responses/web-tracks-review-10545480)** **Rating:** 4.0/5.0 stars _— Muwafi. M._ [Read full review](https://www.g2.com/survey_responses/web-tracks-review-10545480) ### [Whelp](https://www.g2.com/products/whelp/reviews) Whelp is a customer support automation platform designed to unify communication across multiple channels, including live chat, email, voice, SMS, and social media, into a single interface. It’s particularly geared toward small to medium-sized businesses looking to streamline customer service and sales workflows. What Whelp Offers Here’s a breakdown of its core features: - Omnichannel Inbox: Centralizes customer interactions from various platforms into one dashboard. - AI-Powered Automation: Uses AI to automate responses, route conversations, and provide instant support. - Live Chat & Chatbots: Offers customizable chat widgets and bots to engage visitors and answer FAQs. - Voice & Call Center Tools: Includes VoIP integration and call management features. - CRM Integration: Connects with tools like HubSpot, Salesforce, and others to sync customer data. - Analytics & Reporting: Provides insights into team performance, customer satisfaction, and engagement metrics. **Average Rating:** 4.2/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Whelp? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Workflow:** 10.0/10 (Category avg: 8.7/10) - **Customization :** 10.0/10 (Category avg: 8.4/10) - **Customer Portal:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Whelp? - **Seller:** [Whelp](https://www.g2.com/sellers/whelp) - **Year Founded:** 2019 - **HQ Location:** New York, AZ - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8d34f2e6590b6ed634a346b66d029673017346d0f5c9a0af463b7350dbfe335&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwhelp&secure%5Burl_type%5D=linkedin_company_website) 23 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Medium, 33% Small #### What Do G2 Reviewers Say About Whelp? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **consolidated inbox** of Whelp, streamlining communication across various messaging channels effectively. - Users find Whelp to be **affordable** , making it a suitable option for small teams seeking organization and efficiency. - Users appreciate the **AI features** of Whelp, which enhance efficiency by handling repetitive questions effectively. - Users appreciate the **AI features** of Whelp for efficiently managing repetitive customer questions and enhancing organization. - Users value the **automated responses** feature for efficiently managing common inquiries while maintaining human connection opportunities. ##### Cons - Users find the **call connection detection** inadequate, requiring manual intervention that disrupts ongoing conversations. - Users experience **call quality issues** due to the need for manual intervention, leading to potential confusion during customer interactions. - Users find the **interface less intuitive** , though they appreciate the handy setup process of Whelp. - Users find the **manual input requirement** cumbersome, often leading to inaccurate customer communication during calls. - Users find the **UI lacking intuitiveness** , which can make navigation difficult despite the convenient setup. #### What Are Recent G2 Reviews of Whelp? **["Unique Consolidated Social Inbox with Handy Canned Responses"](https://www.g2.com/survey_responses/whelp-review-12296313)** **Rating:** 5.0/5.0 stars _— Bruce C._ [Read full review](https://www.g2.com/survey_responses/whelp-review-12296313) **["360 Omnichannel customer support platform"](https://www.g2.com/survey_responses/whelp-review-11625966)** **Rating:** 5.0/5.0 stars _— Tural M._ [Read full review](https://www.g2.com/survey_responses/whelp-review-11625966) - 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[Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Help Desk Themes](/categories/help-desk/themes) ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath") ID Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath) Updated April 9, 2026 Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels. ### Core Capabilities of Help Desk Software To qualify for inclusion in the Help Desk category, a product must: - Organize external customer inquiries into tickets for support agents - Aggregate inquiries from emails and a customer portal - Assign tickets to support agents for prompt service ### Common Use Cases for Help Desk Software Help desk software is commonly used to: - Manage incoming customer inquiries across email, phone, social media, and portals - Track ticket status and prioritize issues for support teams - Provide customers with self-service options through knowledge bases or portals - Monitor agent performance and customer service metrics - Centralize multi-channel communication for faster resolution ### How Help Desk Software Differs from Other Tools Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality. ### Insights from G2 on Help Desk Software Based on category trends on G2, streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance. 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