# Best Help Desk Software - Page 23

## How Many Help Desk Software Products Does G2 Track?

**Total Products under this Category:** 512

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Help Desk Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 78,000+ Authentic Reviews
- 512+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Help Desk Software
 ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=16222)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera)

**Sponsored**

### Zoho Desk

Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment. Targeted primarily at businesses of all sizes, Zoho Desk caters to customer support teams looking to improve their service delivery and operational efficiency. The software is particularly beneficial for organizations that require a robust system to manage inquiries from various communication channels, including email, chat, social media, and phone. With its comprehensive feature set, Zoho Desk is well-suited for industries such as retail, technology, healthcare, and finance, where customer engagement and support are critical to success. One of the standout features of Zoho Desk is its omnichannel support capability, which allows businesses to engage with customers seamlessly across different platforms. This ensures that customers receive consistent and timely responses, regardless of how they choose to reach out. Additionally, the platform enhances agent productivity through automation tools that handle repetitive tasks, enabling support teams to focus on more complex customer issues. The integration of AI capabilities further empowers agents by providing them with insights and suggestions based on historical data and customer interactions. Zoho Desk also offers extensive customization options, allowing organizations to tailor the help desk experience to their specific needs. Users can create custom workflows, set up automated responses, and design personalized dashboards to monitor performance metrics. This level of customization ensures that businesses can adapt the software to fit their unique operational requirements, ultimately leading to improved service delivery and customer satisfaction. Furthermore, Zoho Desk provides real-time performance insights, enabling support managers to track key metrics and make data-driven decisions. The ability to analyze customer interactions and agent performance helps organizations identify areas for improvement and optimize their support strategies. With its cost-effective pricing model, Zoho Desk stands out as a practical solution for businesses seeking to enhance their customer support capabilities without incurring excessive expenses.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-10T10%3A51%3A07Z&secure%5Bdisplayable_resource_id%5D=58&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=58&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2743&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3FhsCtaTracking%3D18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%257C747b184c-979b-4ebe-8232-445d3701b146%26page%3D23&secure%5Btoken%5D=e262d737c47fdcaf017bb63c1f3181b1616a83db3a20df30909f67eced845373&secure%5Burl%5D=https%3A%2F%2Fwww.zoho.com%2Fdesk%2F%3Futm_source%3Dg2crowd%26utm_medium%3Dcpc%26utm_campaign%3DReview-Websites&secure%5Burl_type%5D=custom_url)

### [Polar Help Desk](https://www.g2.com/products/polar-help-desk/reviews)

Polar Help Desk enables organizations to manage and deliver support servicesthrough a central web-based help desk portal.

**Average Rating:** 3.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Polar Help Desk?

- **Workflow:** 6.7/10 (Category avg: 8.7/10)
- **Customer Portal:** 6.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Polar Help Desk?

- **Seller:** [Polar Software](https://www.g2.com/sellers/polar-software-fa2b44af-4372-4fb7-b4fd-0cd747c465a9)
- **HQ Location:** Croatia
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c623749ebddafe9b9a31d55e159a587b1a87392187b7ba0169ee9e4c1a7720f&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpolar&secure%5Burl_type%5D=linkedin_company_website)  
865 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Polar Help Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automated responses** for enhancing support efficiency and providing a better customer experience.
- Users value the **automation features** of Polar Help Desk, enhancing support efficiency and improving customer experience.
- Users value the **efficient customer support** of Polar Help Desk, appreciating remote access and automated ticket management.
- Users value the **improved support efficiency** of Polar Help Desk, enhancing customer experience and accessibility.

##### Cons

- Users note a **lack of guidance** , needing further training for effective use and to mitigate security risks.
- Users are concerned about **missing features** like ongoing maintenance and potential security risks with customer information.

### [Pool Service Software (PSS)](https://www.g2.com/products/pool-service-software-pss/reviews)

Pool Service Software (PSS) is the operational command center for pool service businesses. It gives owners, office staff, and technicians one place to run routes, schedules, field work, billing, and reporting — with clarity, speed, and control. Built by a software developer alongside a pool professional, PSS is designed around the real problems that slow pool operations down: missed stops, scheduling chaos, technician accountability, and revenue lost to manual billing. Key capabilities: Quick Routes — select an area on the map and build optimized routes in seconds Calendar Heatmap — see workload and technician capacity at a glance, with no overbooking surprises Visit History 2.0 — a full record of every job, photo, chemical reading, and dosage cost per property Intelligent Notifications — real-time alerts for missed stops, completed jobs, and client requests Invoicing & Payments — faster collections, automatic late fees, and fewer missed invoices Reporting & Cost Analytics — decisions based on real numbers, not guesswork PSS integrates with QuickBooks Online, Stripe, LaMotte digital meters, and the Orenda LSI calculator. The result: less manual work, fewer missed jobs, faster payments, and real-time visibility into every route — so pool businesses can grow without the chaos. Built for pool businesses of any size.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Pool Service Software (PSS)?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Workflow:** 10.0/10 (Category avg: 8.7/10)
- **Customization :** 10.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Pool Service Software (PSS)?

- **Seller:** [Pool Service Software](https://www.g2.com/sellers/pool-service-software)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d83ca1748b5fb9ac17154e4972cf5ebe48449f5d47e6bb7d70121356c419ac50&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpool-service-software%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Pool Service Software (PSS)?

**["Easy for Technicians to Use with Great Customer Support"](https://www.g2.com/survey_responses/pool-service-software-pss-review-13202600)**

**Rating:** 5.0/5.0 stars

_— Zach C._

[Read full review](https://www.g2.com/survey_responses/pool-service-software-pss-review-13202600)

### [Ravenna](https://www.g2.com/products/ravenna-software-inc-ravenna/reviews)

Ravenna is an AI-native internal help desk built natively for Slack. We are reimagining Information Technology & Enterprise Service Management (ITSM/ESM) from the ground up, focusing on AI-driven automation to streamline internal support across IT, HR, Finance, and Operations. Our platform helps companies deliver effortless, instant support to their employees directly within the tools they already use, allowing support teams to focus on higher-impact work instead of repetitive tasks and ticket triage. Ravenna also uses AI to automatically generate KB content, respond and resolve requests automatically with answers, and powerful analytics to give leadership the information they need to make business decisions. - Handle common requests instantly in Slack - Connect to your existing Knowledge source - Automate ticket creation and updates - Provide contextual answers to support tickets - Organize your tickets - Create ticket summaries - Improve reporting and SLAs Check us out at https://www.ravennahq.com/

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Ravenna?

- **Seller:** [Ravenna Software](https://www.g2.com/sellers/ravenna-software-b3be169a-2b75-4caa-b2a9-9dd0d10b5fe8)
- **Year Founded:** 2024
- **HQ Location:** Seattle, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa50ecf5ec763a1a2b8a486e6ccaf6dee85871ea76a5dcf0efa6ca0ba8d719a7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fravennahq&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About Ravenna?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automation features** in Ravenna, enhancing Slack efficiency with real-time ticketing and AI-driven replies.
- Users love how Ravenna enhances their workflow with **real-time ticketing and emoji-driven automation** directly in Slack.
- Users love the **ease of use** of Ravenna, enjoying real-time ticketing and emoji-driven workflows directly in Slack.
- Users value the **seamless integrations** of Ravenna, enhancing their Slack experience without adding friction.
- Users love the **real-time productivity enhancements** of Ravenna, seamlessly integrating Slack with AI-driven ticket management.

#### What Are Recent G2 Reviews of Ravenna?

**["Finally, a Slack based helpdesk that's on-par with Halp"](https://www.g2.com/survey_responses/ravenna-review-10733355)**

**Rating:** 5.0/5.0 stars

_— Andrew H._

[Read full review](https://www.g2.com/survey_responses/ravenna-review-10733355)

**["Truly Slack native ITSM"](https://www.g2.com/survey_responses/ravenna-review-10724772)**

**Rating:** 5.0/5.0 stars

_— Dan B._

[Read full review](https://www.g2.com/survey_responses/ravenna-review-10724772)

### [Request Manager](https://www.g2.com/products/request-manager/reviews)

Crow Canyon Software’s Request Manager is a powerful, SharePoint- and Microsoft 365-integrated solution designed to help organizations efficiently track, manage, and automate all types of requests—IT, HR, Facilities, Purchasing, and beyond. Unlike generic ticketing tools, Request Manager is fully customizable and built to align with your existing business processes in Microsoft 365 and Teams. It enables teams to centralize request intake, automate approvals, streamline communication, and monitor progress—all within the familiar Microsoft environment your team already uses every day. Key benefits include: ✅ Centralized Request Tracking: Capture and manage requests from multiple departments in one intuitive dashboard. ⚙️ Automation & Workflows: Automate repetitive tasks, approvals, and notifications to save time and reduce manual effort. 💬 Microsoft 365 Integration: Works seamlessly with SharePoint, Teams, and SharePoint—no need for new platforms or logins. 📊 Reporting & Analytics: Gain full visibility into request volume, resolution times, and team performance with detailed dashboards. 🧠 AI-Powered Efficiency: Optional NITRO AI features—like Copilot, smart ticket assistance, and sentiment analysis—help teams work faster and smarter. Whether you’re managing internal service requests, employee onboarding, or facility maintenance, Crow Canyon Request Manager gives your organization a single, scalable system to increase efficiency, accountability, and user satisfaction. 👉 Learn how Crow Canyon’s Request Manager can modernize your service operations and streamline your workflows: www.crowcanyon.com

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Request Manager?

- **Workflow:** 8.3/10 (Category avg: 8.7/10)
- **Customization :** 6.7/10 (Category avg: 8.4/10)
- **Customer Portal:** 6.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Request Manager?

- **Seller:** [Crow Canyon Software](https://www.g2.com/sellers/crow-canyon-software)
- **Year Founded:** 1999
- **HQ Location:** 1410 Neotomas Ave., Ste. 200 PMB # 17280577 Santa Rosa, CA 95405
- **Twitter:** @CrowCanyonSW  
645 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97e334c2fdf1c47b72d917bf02479c15fe9ef0d9678719640c3aa77da8c4b291&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcrow-canyon-software%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Do G2 Reviewers Say About Request Manager?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Request Manager, which simplifies organizing requests and enhances communication.
- Users appreciate the **easy access** of Request Manager, significantly improving internal request organization and communication.
- Users find that **easy communication** with Request Manager greatly enhances the internal request and approval process.
- Users value the **management centralization** in Request Manager, improving organization and internal communication for request approvals.

##### Cons

- Users find the **poor reporting** in Request Manager lacking essential details like request types and resolution times.

#### What Are Recent G2 Reviews of Request Manager?

**["Monitor their progress and get notified."](https://www.g2.com/survey_responses/request-manager-review-10377523)**

**Rating:** 4.5/5.0 stars

_— Raheel E._

[Read full review](https://www.g2.com/survey_responses/request-manager-review-10377523)

**["Manager at hand at all times!"](https://www.g2.com/survey_responses/request-manager-review-3404058)**

**Rating:** 5.0/5.0 stars

_— Verified User in Music_

[Read full review](https://www.g2.com/survey_responses/request-manager-review-3404058)

### [Sagicc](https://www.g2.com/products/sagicc/reviews)

Sagicc is the omnichannel CX software that helps companies tackle the challenge of effectively serving large numbers of customers. How do we do it? 1. Omnichannel Capabilities Take control of all communication channels in a single interface (phone calls, emails, SMS, Facebook, Twitter, Instagram, Telegram, WhatsApp, website and mobile app chats, forms, and video calls). 2. Supervision and Data Analysis Monitor your team in real time and access a dashboard with statistics on each user's performance and workload. 3. AI-Powered Automations Deploy our AI-driven chatbots and voicebots to enhance your service process and create automated experiences across multiple channels (Sagicc Bot Builder, Business Rules, Bulk Messaging, and Customizations). Easily integrate with your company's CRM, ERP, and other information systems. Who uses Sagicc? Sagicc is ideal for companies struggling to serve large volumes of customers simultaneously, adapting to different business sectors. To benefit from Sagicc, a company must have a minimum of five customer service agents to optimize operations. Sagicc is a platform made with ♥ by TechniSupport SAS in Barranquilla, Colombia

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Sagicc?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Sagicc?

- **Seller:** [TechniSupport SAS](https://www.g2.com/sellers/technisupport-sas)
- **Year Founded:** 2022
- **HQ Location:** Barranquilla, CO
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f57ab6bd0f4ea0f587b1ca1d71b8bce50206cb99ec1ed6eb96369f62c65ef699&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsagicc%2F&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Sagicc?

**["Refreshing!"](https://www.g2.com/survey_responses/sagicc-review-6486488)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/sagicc-review-6486488)

#### What Are G2 Users Discussing About Sagicc?

- [What is Sagicc used for?](https://www.g2.com/discussions/what-is-sagicc-used-for)

### [S-easy](https://www.g2.com/products/s-easy/reviews)

Very simple ticketing tool for customer support for companies. It can also use for project management for small projects. S-easy helps you to manage all ticketing processes between your customer and agents. As a manager, you can have a good overview of the current status of the tickets and the teams. S-easy has Cloud and On-Premise versions. Both versions have the same features, but the On-Premise version also has Active Directory integration. Collecting customer requests are very simple and there are different ways in S-easy. - Share your own ticket creation page with your customers which provides by S-easy. - Integrate your e-mail address to generate the tickets automatically from the incoming emails. - Use web API to create and read emails from your existing software. - Create a ticket manually for your customer. - Schedule a job to create a ticket for a specific time or periodically. S-easy has a strong report tool which also sends out reports periodically.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind S-easy?

- **Seller:** [S-easy](https://www.g2.com/sellers/s-easy)
- **Year Founded:** 2015
- **HQ Location:** Istanbul, TR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=030f2a387cb415a443d314046fe1177c9a8cc459ddb378f37048b63c19144670&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11214237%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of S-easy?

**["G2 is 2good"](https://www.g2.com/survey_responses/s-easy-review-8735138)**

**Rating:** 4.5/5.0 stars

_— shawna f._

[Read full review](https://www.g2.com/survey_responses/s-easy-review-8735138)

### [Servicetonic Helpdesk Tool](https://www.g2.com/products/servicetonic-helpdesk-tool/reviews)

ServiceTonic is a help desk and ITSM solution for companies of all sizes in industries including IT services, accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and others.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Servicetonic Helpdesk Tool?

- **Seller:** [ServiceTonic](https://www.g2.com/sellers/servicetonic)
- **HQ Location:** Barcelona, ES
- **Twitter:** @ServiceTonic  
103 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=011dd11e99bdafa0bbe0fa0f1d1e733989c88fc1bb4c2b26168c39334e5d11e8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fservicetonic%2F&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Servicetonic Helpdesk Tool?

**["Good & efficient help desk service"](https://www.g2.com/survey_responses/servicetonic-helpdesk-tool-review-6527482)**

**Rating:** 4.0/5.0 stars

_— Faraz A._

[Read full review](https://www.g2.com/survey_responses/servicetonic-helpdesk-tool-review-6527482)

#### What Are G2 Users Discussing About Servicetonic Helpdesk Tool?

- [What is Servicetonic Helpdesk Tool used for?](https://www.g2.com/discussions/what-is-servicetonic-helpdesk-tool-used-for)

### [Simplify Reality](https://www.g2.com/products/simplify-reality/reviews)

Simplify Reality is a powerful solution improving the customer service experience through Artificial Intelligence. Simplify Reality applies practical applications of machine learning and artificial intelligence to enhance customer experience, brand engagement and operational analytics.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Simplify Reality?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Workflow:** 10.0/10 (Category avg: 8.7/10)
- **Customization :** 10.0/10 (Category avg: 8.4/10)
- **Customer Portal:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Simplify Reality?

- **Seller:** [Simpligy Reality](https://www.g2.com/sellers/simpligy-reality)
- **Year Founded:** 2017
- **HQ Location:** Los Angeles, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=361078c2bea7ca226d9002da6c3be61d350186b6f3736635f94346b112f08f76&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsimplifyreality%2F&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Simplify Reality?

**["Simplify Reality is a AI Platform For Guest Services"](https://www.g2.com/survey_responses/simplify-reality-review-8631850)**

**Rating:** 4.5/5.0 stars

_— Sandeep N._

[Read full review](https://www.g2.com/survey_responses/simplify-reality-review-8631850)

### [Sitehelpdesk HelpDesk](https://www.g2.com/products/sitehelpdesk-helpdesk/reviews)

Sitehelpdesk HelpDesk provides service desk software solution suitable for use by an internal support function.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Sitehelpdesk HelpDesk?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.0/10)
- **Workflow:** 6.7/10 (Category avg: 8.7/10)
- **Customization :** 8.3/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Sitehelpdesk HelpDesk?

- **Seller:** [Sitehelpdesk](https://www.g2.com/sellers/sitehelpdesk)
- **Year Founded:** 2000
- **HQ Location:** Witley, GODALMING, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d23f4c797faf1bacb6d29a4d34693e13d11f7b66d6d1742b1fb8682c709b6b93&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsitehelpdesk-com-ltd%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Sitehelpdesk HelpDesk?

**["Sitehelpdesk is a fantastic communication platform"](https://www.g2.com/survey_responses/sitehelpdesk-helpdesk-review-2941892)**

**Rating:** 4.0/5.0 stars

_— Damian H._

[Read full review](https://www.g2.com/survey_responses/sitehelpdesk-helpdesk-review-2941892)

#### What Are G2 Users Discussing About Sitehelpdesk HelpDesk?

- [What is Sitehelpdesk HelpDesk used for?](https://www.g2.com/discussions/what-is-sitehelpdesk-helpdesk-used-for)

### [Spiraldesk](https://www.g2.com/products/spiraldesk/reviews)

Spiraldesk is a helpdesk software, that lets centralizes & organizes support operations & agent statistics across multiple companies

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Spiraldesk?

- **Workflow:** 10.0/10 (Category avg: 8.7/10)
- **Customer Portal:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Spiraldesk?

- **Seller:** [Spiraldesk](https://www.g2.com/sellers/spiraldesk)
- **Year Founded:** 2018
- **HQ Location:** Cochin, IN
- **Twitter:** @spiraldesk  
569 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a84afae585865c8538244e3ab54ba9d89c2b20fa41a988ad5d0195076162efba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspiraldesk%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Spiraldesk?

**["Spiraldesk is a great support tool to provide timely responses to customers"](https://www.g2.com/survey_responses/spiraldesk-review-3039053)**

**Rating:** 4.0/5.0 stars

_— Oscar A._

[Read full review](https://www.g2.com/survey_responses/spiraldesk-review-3039053)

#### What Are G2 Users Discussing About Spiraldesk?

- [What is Spiraldesk used for?](https://www.g2.com/discussions/what-is-spiraldesk-used-for)

### [SPoTS](https://www.g2.com/products/spots/reviews)

Service and problem tracking system

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate SPoTS?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Workflow:** 10.0/10 (Category avg: 8.7/10)
- **Customization :** 8.3/10 (Category avg: 8.4/10)
- **Customer Portal:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind SPoTS?

- **Seller:** [Troubleticketsoftware](https://www.g2.com/sellers/troubleticketsoftware)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of SPoTS?

**["The most widely used service and problem tracking software in corporate world !"](https://www.g2.com/survey_responses/spots-review-5302828)**

**Rating:** 5.0/5.0 stars

_— Shri S._

[Read full review](https://www.g2.com/survey_responses/spots-review-5302828)

#### What Are G2 Users Discussing About SPoTS?

- [What is SPoTS used for?](https://www.g2.com/discussions/spots-what-is-spots-used-for)
- [What is SPoTS used for?](https://www.g2.com/discussions/what-is-spots-used-for)

### [Startly](https://www.g2.com/products/startly/reviews)

Startly is an all-in-one, fully integrated IT Service Management and Professional Services platform for service delivery organizations. It can help companies track time, expenses, manage projects, help desk, ticketing, change and asset management, invoicing and billing.

**Average Rating:** 3.9/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate Startly?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.0/10)
- **Customization :** 6.7/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Startly?

- **Seller:** [Startly Labs](https://www.g2.com/sellers/startly-labs)
- **Year Founded:** 2020
- **HQ Location:** Blue Bell, US
- **Twitter:** @startlysoftware  
7 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bb7243d822df78a57bdd4d8c5d238fb19d589a65b8afd2f10647089b03323411&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstart-ly&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 83% Medium, 17% Small

#### What Do G2 Reviewers Say About Startly?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Startly, enabling efficient project management and streamlined processes.
- Users value the **easy-to-use AI integration** of Startly, which effectively streamlines candidate selection from numerous resumes.
- Users highlight the **automation capabilities** of Startly, making candidate selection efficient and user-friendly.
- Users value the **real-time budget management** of Startly, facilitating seamless cost estimation for ongoing and new projects.
- Users praise the **excellent customer support** of Startly, enhancing their experience with the tool effectively.

##### Cons

- Users note the **inefficient UI** and slowness of the Startly app, indicating room for improvement.
- Users find the pricing of Startly to be **higher compared to other tools** , making it less appealing for some.
- Users find the **pricing higher** compared to other tools, which can be a drawback for many.
- Users find the **slow performance** of Startly's app frustrating, affecting the overall user experience.

#### What Are Recent G2 Reviews of Startly?

**["Enhanced co-ordination within my team"](https://www.g2.com/survey_responses/startly-review-10057810)**

**Rating:** 4.5/5.0 stars

_— Ruhan B._

[Read full review](https://www.g2.com/survey_responses/startly-review-10057810)

**["Make HR Work Smart and faster by AI"](https://www.g2.com/survey_responses/startly-review-10516895)**

**Rating:** 4.5/5.0 stars

_— Amit V._

[Read full review](https://www.g2.com/survey_responses/startly-review-10516895)

#### What Are G2 Users Discussing About Startly?

- [What is Startly used for?](https://www.g2.com/discussions/what-is-startly-used-for)

### [Supportify GPT](https://www.g2.com/products/supportify-gpt/reviews)

SupportifyGPT is an AI-first help desk for small and growing teams that automatically answers customer questions from your own knowledge base, set up in minutes, priced per flexible seat, at a fraction of the cost of Zendesk, Freshdesk, or Intercom.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Supportify GPT?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Supportify GPT?

- **Seller:** [SupportifyGPT](https://www.g2.com/sellers/supportifygpt)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Supportify GPT?

**["Supportify GPT Keeps Support Fast, Organized, and Consistently Human"](https://www.g2.com/survey_responses/supportify-gpt-review-13080189)**

**Rating:** 5.0/5.0 stars

_— Verified User in Leisure, Travel & Tourism_

[Read full review](https://www.g2.com/survey_responses/supportify-gpt-review-13080189)

### [SutiDesk](https://www.g2.com/products/sutidesk/reviews)

SutiDesk is an online helpdesk software solution for customer support in organizations of any size. helps companies to manage and track support tickets and all related activities from a single unified platform.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate SutiDesk?

- **Customer Portal:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind SutiDesk?

- **Seller:** [SutiSoft](https://www.g2.com/sellers/sutisoft-c3cc51f3-e243-4075-8113-cd3c23187452)
- **Year Founded:** 2009
- **HQ Location:** Sunnyvale, CA
- **Twitter:** @sutisoft  
3,031 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=154670e6260facff33e5acadf2c44ce1bda06c1fb685958c6b2469f1f652dd0d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F157124%2F&secure%5Burl_type%5D=linkedin_company_website)  
274 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of SutiDesk?

**["All in One Solution for Managing and Tracking Support Tickets"](https://www.g2.com/survey_responses/sutidesk-review-8025965)**

**Rating:** 4.5/5.0 stars

_— Agnes A._

[Read full review](https://www.g2.com/survey_responses/sutidesk-review-8025965)

### [SymVolli](https://www.g2.com/products/symvolli/reviews)

SymVolli: the simple, low-cost organisational management system that will radically improve your business efficiency and profitability.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate SymVolli?

- **Workflow:** 8.3/10 (Category avg: 8.7/10)
- **Customer Portal:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind SymVolli?

- **Seller:** [SymVolli](https://www.g2.com/sellers/symvolli)
- **Year Founded:** 2010
- **HQ Location:** Camberley, GB
- **Twitter:** @symvolli  
298 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=58da2bff44925fda3c777632896522e437db274ea15311adbb7acce6514d02b2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsymvolli-limited&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of SymVolli?

**["Low cost and elegantly smooth"](https://www.g2.com/survey_responses/symvolli-review-4290803)**

**Rating:** 4.5/5.0 stars

_— Larnell M._

[Read full review](https://www.g2.com/survey_responses/symvolli-review-4290803)

#### What Are G2 Users Discussing About SymVolli?

- [What is SymVolli used for?](https://www.g2.com/discussions/what-is-symvolli-used-for)

- [‹ Prev‹ Prev](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=22#product-list)
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- [Next ›Next ›](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%7C747b184c-979b-4ebe-8232-445d3701b146&order=g2_score&page=24#product-list)

Spotlight Categories

[Webinar Platforms](https://www.g2.com/categories/webinar)

[Audit Management Software Solutions](https://www.g2.com/categories/audit-management)

[Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i)

[SEO Tools](https://www.g2.com/categories/seo-tools)

[Purchasing Software](https://www.g2.com/categories/purchasing-software)

Similar Categories

- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Help Desk Themes](/categories/help-desk/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels.

### Core Capabilities of Help Desk Software

To qualify for inclusion in the Help Desk category, a product must:

- Organize external customer inquiries into tickets for support agents
- Aggregate inquiries from emails and a customer portal
- Assign tickets to support agents for prompt service

### Common Use Cases for Help Desk Software

Help desk software is commonly used to:

- Manage incoming customer inquiries across email, phone, social media, and portals
- Track ticket status and prioritize issues for support teams
- Provide customers with self-service options through knowledge bases or portals
- Monitor agent performance and customer service metrics
- Centralize multi-channel communication for faster resolution

### How Help Desk Software Differs from Other Tools

Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality.

### Insights from G2 on Help Desk Software

Based on category trends on G2, streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance.

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