# Best Help Desk Software - Page 21

## How Many Help Desk Software Products Does G2 Track?

**Total Products under this Category:** 512

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Help Desk Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 78,000+ Authentic Reviews
- 512+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Help Desk Software
 ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=16222)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera)

**Sponsored**

### UpKeep

UpKeep is the CMMS platform trusted by 4,000+ companies - from small operations to global giants like McDonald’s, Caterpillar, and Chevron to manage maintenance, safety, and reliability. UpKeep provides a singular platform to extend asset life and reduce downtime making it the preferred solution for leaders in manufacturing, food & beverage, healthcare, and facilities management. \* Unified CMMS: Centralize your asset registry, work orders, parts, inventory, checklists, inspections, and reporting in one place. \* Edge IIoT sensors: Connect your physical assets to the cloud with remote sensors that trigger automated work orders based on real-time machine health and anomalies. \* Technician-First Design: Built to support front-line teams where they work with intuitive mobile tools, like voice-to-note CAPA reporting, that maximize wrench time. \* AI & Customization: Built-in AI tools accelerate data processing, while Studio allow you to build custom app workflows tailored entirely to your business logic. \* Safety & Compliance: Mitigate risk with native modules for LMS safety training and EHS compliance designed to keep your operations permanently audit-ready By bringing asset operations into a single, unified platform, UpKeep CMMS empowers teams to drive a 26%+ decrease in downtime and an 11% increase in asset life.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-10T18%3A20%3A28Z&secure%5Bdisplayable_resource_id%5D=431&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=19198&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=19198&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3FhsCtaTracking%3D18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%257C747b184c-979b-4ebe-8232-445d3701b146%26page%3D21&secure%5Btoken%5D=481331c55face0255a7c27dac680b1fa6a128e326c707954c22684e1863a9a16&secure%5Burl%5D=https%3A%2F%2Fwww.upkeep.com%2Flp%2Fdemo%3Futm_source%3DG2%26utm_medium%3Dcpc%26utm_campaign%3DG2Advertising&secure%5Burl_type%5D=custom_url)

### [DiamanteDesk](https://www.g2.com/products/diamantedesk/reviews)

Key Features of DiamanteDesk - open-source allows full control over the system and its code base, easy customizations, extra development and integrations as well as building strong community around the product - modern and the most prospective technologies used: PHP 5, Symfony2, OroPlatform, Bootstrap, HTML5, CSS3 - deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay and Amazon marketplaces and stores, etc) and bug-tracking/project management tools (Jira, YouTrack, Redmine, Basecamp, etc) - full control of the system via API (Application Programming Interface) We know that there are a lot of helpdesk alternatives, that solve most of standard issues but also we know that there are a lot of companies that have special needs and they cannot be satisfied by standard tools. that's why we create open source customer support software to meet your unique needs and follow your business logic

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate DiamanteDesk?

- **Workflow:** 6.7/10 (Category avg: 8.7/10)
- **Customer Portal:** 6.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind DiamanteDesk?

- **Seller:** [Eltrino](https://www.g2.com/sellers/eltrino)
- **HQ Location:** Amsterdam, NL
- **Twitter:** @diamantedesk  
59 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f82b2548ce2d8f22584de20b5b2661517d70eb59e4076d2cf0c92639972c9142&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feltrino&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of DiamanteDesk?

**["A great customer service platform for different areas of an organization"](https://www.g2.com/survey_responses/diamantedesk-review-3045203)**

**Rating:** 4.0/5.0 stars

_— Melvin A._

[Read full review](https://www.g2.com/survey_responses/diamantedesk-review-3045203)

#### What Are G2 Users Discussing About DiamanteDesk?

- [What is DiamanteDesk used for?](https://www.g2.com/discussions/what-is-diamantedesk-used-for)

### [Doerchat](https://www.g2.com/products/doerchat/reviews)

Doerchat combines all essential support tools with the ability to directly interact with your own system, simplifying customer service. With Doerchat you can directly integrate with your own system to make sure you can stay in context when providing support.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Doerchat?

- **Customization :** 10.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Doerchat?

- **Seller:** [Doerchat](https://www.g2.com/sellers/doerchat)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Doerchat?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **powerful automation** features of Doerchat that significantly enhance operational efficiency and customer support.
- Users love the **seamless customer support integration** with Shopify, enhancing efficiency and streamlining operations effectively.
- Users love the **easy integrations** of Doerchat, enhancing support efficiency by directly connecting with Shopify data.
- Users love the **seamless Shopify integration** in Doerchat, significantly enhancing support team efficiency and workflow.

##### Cons

- Users express a desire for a **more feature-rich mobile app** , though it's not considered a major issue.

#### What Are Recent G2 Reviews of Doerchat?

**["Efficient customer data sync and routing"](https://www.g2.com/survey_responses/doerchat-review-10378516)**

**Rating:** 5.0/5.0 stars

_— Victor K._

[Read full review](https://www.g2.com/survey_responses/doerchat-review-10378516)

### [Dossier Inbox](https://www.g2.com/products/dossier-inbox/reviews)

Dossier by Onboardify is an app for organizing all customer conversations, no matter where it happens.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Dossier Inbox?

- **Workflow:** 10.0/10 (Category avg: 8.7/10)
- **Customer Portal:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Dossier Inbox?

- **Seller:** [OnBoardify](https://www.g2.com/sellers/onboardify)
- **Year Founded:** 2000
- **HQ Location:** Gamle Oslo, Oslo, Norway
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cbbf59d62e4c212cd7c9d08c451d696084d468944aba64520aa24240e66e3069&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdossier-solutions&secure%5Burl_type%5D=linkedin_company_website)  
49 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Dossier Inbox?

**["Great tool to keep track of the customer emails"](https://www.g2.com/survey_responses/dossier-inbox-review-8293438)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/dossier-inbox-review-8293438)

### [Essembi](https://www.g2.com/products/essembi/reviews)

Essembi is the software innovation hub that helps software companies accelerate their innovation cycle to become a leader in their market. In today’s fast-paced software world, the pressure to build great software is higher than ever. The speed of your software innovation cycle plays a pivotal role in your success. The successful industry leaders are often those with the fastest software innovation cycle - rapidly collecting valuable feedback, making informed decisions on new product features and delivering high-quality product updates faster than their competitors. Essembi helps software teams speed up their software innovation cycle by delivering the functionality to manage the cycle in one system. When your product management, development, customer support, sales and marketing teams seamlessly collaborate on a single platform, everyone wins - your customers get features faster, your product grows faster and your business scales faster.

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Essembi?

- **Workflow:** 8.3/10 (Category avg: 8.7/10)
- **Customization :** 8.3/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Essembi?

- **Seller:** [Essembi](https://www.g2.com/sellers/essembi)
- **Year Founded:** 2023
- **HQ Location:** Philadelphia, US
- **Twitter:** @essembi  
87 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b09f60118ada419576f816485746728b8ba0901a4af6a16df44339d7eab8b864&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fessembi%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

### [Faveo Service Desk](https://www.g2.com/products/faveo-service-desk/reviews)

Faveo Servicedesk is a powerful IT service management (ITSM) and helpdesk solution that streamlines support with AI-driven ticketing, automation, and customizable workflows. Available in both cloud and self-hosted editions, it offers incident, asset, change, and SLA management to boost efficiency and improve customer satisfaction. Trusted by businesses worldwide, Faveo delivers a scalable, secure, and flexible platform to elevate IT operations.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Faveo Service Desk?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Faveo Service Desk?

- **Seller:** [Ladybird Web Solution Pvt Ltd](https://www.g2.com/sellers/ladybird-web-solution-pvt-ltd)
- **Year Founded:** 2009
- **HQ Location:** Bangalore, Karnataka
- **Twitter:** @faveohelpdesk  
1,036 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=966772e9e8840c4569a559a7944d98585ccdb78a96188fdfa9d633c8fa956e78&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F627599%2F&secure%5Burl_type%5D=linkedin_company_website)  
71 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Faveo Service Desk?

**["Faveo ServiceDesk"](https://www.g2.com/survey_responses/faveo-service-desk-review-5284170)**

**Rating:** 4.0/5.0 stars

_— Eric E._

[Read full review](https://www.g2.com/survey_responses/faveo-service-desk-review-5284170)

#### What Are G2 Users Discussing About Faveo Service Desk?

- [What is Faveo Service Desk used for?](https://www.g2.com/discussions/what-is-faveo-service-desk-used-for)

### [FeedbackUp by 500apps](https://www.g2.com/products/feedbackup-by-500apps/reviews)

FeedbackUp from 500apps is customer feedback software designed to collect the feedback from your new and existing customers. It has different features like widget and public forms. we can configure feedback widget so that the customer get the relevant recommendations when they actually looking for the product. It has following features 1. Multi-Channel Support : Single bot for all your social media platforms 2. Unlimited Department : Create different department to manage 3. UI Theming:Customize your text, colors, themes, and designs 4. Agent Dashboard: Manage your agent status, information, and set up 5. App Integration: Automate your CRM process, reduce issues, manage tasks 6. Conversation History: Keep track of all the customer chat details 7. Advance Reports: Monitor your support agents' performance and export detailed chat reports 8.Video Conferencing:Create custom video conference interactions with built-in features 9. Chatbot Software:Manage customer support, improve marketing efforts instantly. All-in-One Business Suite by 500apps support your business with advance apps that delivers great value and grow your business like Fortune 500. It offer 50 apps for Flat $14.99 with up time guarantee of 99.5 % and 24/5 support. Our Business operation are spread across 6 countries and 12 Languages 500apps comprising functional Suites like Sales, Marketing, HR & Ops, Developers (Engineering), Support, Collaboration and Productivity. Our Sales Suite helps businesses along the sales life cycle starting from lead Generation, Qualification and Conversion of leads into paying customers. Marketing suite from 500apps helps businesses generate more leads across primary channels which are web, email, social and outreach activities. Our HR & Ops suite helps HR professionals along the entire employee life cycle - Recruit, train, manage employees (leaves, onboarding, discussion boards), and set goals to improve company's performance. Our Developers suite applications enable the visualization of an idea, develop, deploy, adopt and maintain - which in simple terms is the SDLC. Our Support suite helps organizations improve customer experience with gathering intent of the new user, onboarding , resolving issues, and collecting feedback. Collaboration suite from 500apps breaks down silos in organizations and enables active collaboration within and outside the company - using capabilities like PBXPlus, 500conferencing, emails and Team chat. Our Productivity suite has - Form builder, Workflow automation, RPA bot software, project management app, Electronic signature and document storage, appointment Scheduling Software and much more. We’ve helped more than 30,000 businesses grow like the Fortune 500 and yours can be the next. Come, Join the 500apps now. Thank you for your time!

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate FeedbackUp by 500apps?

- **Workflow:** 10.0/10 (Category avg: 8.7/10)
- **Customization :** 10.0/10 (Category avg: 8.4/10)
- **Customer Portal:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind FeedbackUp by 500apps?

- **Seller:** [500apps](https://www.g2.com/sellers/500apps)
- **Year Founded:** 2019
- **HQ Location:** New York, California
- **Twitter:** @SitePing500apps  
26 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cd894b90935a8dfb70360d37a67e7623dc9270e72cee1f7acd5c237c0def3ee3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foutreachly-by-500apps%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of FeedbackUp by 500apps?

**["A simple and effective way to collect customer requests."](https://www.g2.com/survey_responses/feedbackup-by-500apps-review-7687934)**

**Rating:** 5.0/5.0 stars

_— Hella S._

[Read full review](https://www.g2.com/survey_responses/feedbackup-by-500apps-review-7687934)

### [Folder HelpDesk](https://www.g2.com/products/folder-helpdesk/reviews)

The application is installed in a shared mailbox or public folder, where you see rows of open tickets. If you want to work with one of them, just click it and a ticket form will open. The ticket form HTML part has various dropdown fields to categorize the ticket, and it can be customized. The ticket also has a free text field for a description of the incident and its solution.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Folder HelpDesk?

- **Seller:** [Biz Solutions 365](https://www.g2.com/sellers/biz-solutions-365)
- **HQ Location:** Indore, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fc7f529ffeb322da1693965c43c8fe7d6179daaadd53641e61cafbdbd7dc8da6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbizsolutions365%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Folder HelpDesk?

**["My experience with the product was informative and engaging"](https://www.g2.com/survey_responses/folder-helpdesk-review-5340741)**

**Rating:** 5.0/5.0 stars

_— Sahil S._

[Read full review](https://www.g2.com/survey_responses/folder-helpdesk-review-5340741)

#### What Are G2 Users Discussing About Folder HelpDesk?

- [What is Folder HelpDesk used for?](https://www.g2.com/discussions/what-is-folder-helpdesk-used-for)

### [FyneDesk](https://www.g2.com/products/fynedesk/reviews)

FyneDesk is an AI-powered help desk and ITSM platform built for organizations that want enterprise capabilities without enterprise complexity. Teams can manage tickets, customer portals, email, chat, knowledge bases, assets, and automations from one workspace. AI Auto Resolve learns from your knowledge base and past support tickets to answer and resolve repetitive requests automatically, allowing your team to spend more time on higher-value work. Powerful workflow automation, customizable forms, SLAs, reporting, and integrations help support teams stay efficient as they grow. FyneDesk is trusted by businesses looking for a modern alternative to legacy help desk platforms, with fast onboarding, transparent pricing, and a product that evolves based on customer feedback.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate FyneDesk?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind FyneDesk?

- **Seller:** [FyneDesk](https://www.g2.com/sellers/fynedesk)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of FyneDesk?

**["The Help Desk System We've Been Waiting For"](https://www.g2.com/survey_responses/fynedesk-review-13095946)**

**Rating:** 5.0/5.0 stars

_— Scott S._

[Read full review](https://www.g2.com/survey_responses/fynedesk-review-13095946)

### [GetHelp](https://www.g2.com/products/gethelp/reviews)

Support Your District with an Integrated Help Desk System Managing the use, availability, and health of your district’s assets is a growing responsibility. That’s why we created GetHelp, a web-based help desk tool integrated with TIPWeb-IT asset management software. Technicians can see information related to an asset while resolving the ticket, without having to log in and out of disparate systems.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate GetHelp?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Workflow:** 10.0/10 (Category avg: 8.7/10)
- **Customization :** 10.0/10 (Category avg: 8.4/10)
- **Customer Portal:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind GetHelp?

- **Seller:** [Hayes Software Systems](https://www.g2.com/sellers/hayes-software-systems)
- **Year Founded:** 1990
- **HQ Location:** Austin, TX
- **Twitter:** @HayesSoftware  
211 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6649ad93c9c1c6ebcebf8562b564d33d4d3c4a14442941451683080db0b602ae&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F101776%2F&secure%5Burl_type%5D=linkedin_company_website)  
29 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of GetHelp?

**["Excellent Help Desk"](https://www.g2.com/survey_responses/gethelp-review-4337621)**

**Rating:** 5.0/5.0 stars

_— Jean L. M._

[Read full review](https://www.g2.com/survey_responses/gethelp-review-4337621)

#### What Are G2 Users Discussing About GetHelp?

- [What is GetHelp used for?](https://www.g2.com/discussions/what-is-gethelp-used-for)

### [GREYHOUND CRM](https://www.g2.com/products/greyhound-crm/reviews)

We have nothing to do with the buses. We make software that helps many people to work more efficiently and communicate faster.

**Average Rating:** 3.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind GREYHOUND CRM?

- **Seller:** [GREYHOUND](https://www.g2.com/sellers/greyhound)
- **Year Founded:** 2001
- **HQ Location:** Melle, DE
- **Twitter:** @Team\_GREYHOUND  
170 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ba4a945e5b4d54fc101c091144d1a0c46d6efce8ac6e2fc33c2ce7fd13f7ca86&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgreyhoundsoftware%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

### [Gridlex Ultra Customizable AI CRM for Your Industry](https://www.g2.com/products/gridlex-ultra-customizable-ai-crm-for-your-industry/reviews)

Gridlex’s Ultra Customizable AI CRM offers businesses a powerful, industry-focused platform designed to streamline customer management and service. With built-in AI CRM and customer service capabilities, plus extensive customization options, Gridlex enables organizations to mold the system around their exact workflows, data structures, and reporting needs. Unlike one-size-fits-all CRMs, Gridlex is engineered for flexibility—across industries such as Biopharma, Medical Devices, LBM, Architecture, and Engineering Services. Whether you need custom fields, tailored UX, specialized integrations, or advanced automation, Gridlex adapts to your unique requirements. Supported by a highly responsive customer success team, Gridlex ensures smooth implementation, scalability, and long-term adaptability. This makes it the go-to choice for organizations seeking to enhance customer relationships and operational efficiency with a CRM that truly fits their business. AI CAPABILITIES Gridlex’s Ultra Customizable AI CRM is enhanced with powerful AI agents that help organizations drive growth, improve efficiency, and deliver smarter customer engagement. These agents automate time-consuming tasks, provide intelligent insights, and guide teams toward the best outcomes. ◾ AI Workflow Automation Agent: Executes rule-based and predictive automations across CRM and customer service processes. ◾ AI Knowledge Agent: Surfaces context-aware insights, playbooks, and recommended responses in real time—tailored to your industry’s unique sales cycle. Whether it’s suggesting compliance-ready messaging in Biopharma, product specifications in Medical Devices, or contract clauses in Architecture Firms, the AI Knowledge Agent equips your sales and service teams with the right information at the right moment to accelerate deals and improve customer engagement. ◾ AI Prospecting Agent: Automatically identifies, qualifies, and enriches leads from multiple data sources—ensuring sales teams focus on the highest-potential opportunities. ◾ Inbound Lead & Response Agent: Instantly engages inbound leads, responds with contextually relevant messaging, and routes them to the right team member for faster conversion. ◾ Pipeline Management Agent: Monitors opportunities, flags risks, predicts deal outcomes, and keeps your pipeline clean and actionable. ◾ Next Best Action Agent: Recommends intelligent next steps for sales and service teams based on customer behavior, deal stage, and historical data. ◾ AI Data Enrichment Agent: Cleans, updates, and enriches CRM records with external data to maintain high-quality customer information. ◾ AI Customer Service Agent: Handles routine inquiries, creates tickets, and provides 24/7 support—freeing up your human agents for complex issues. Product Description: ULTRA CUSTOMIZABLE AI CRM ◾ Automation & AI Agents: Automate processes, data updates, and workflows to boost efficiency. ◾ Custom Models: Structure your CRM data like a fully customizable database—custom objects, relationships, and workflows tailored to your industry. ◾ Custom Apps: Build applications within your CRM to support unique processes. ◾ Custom UX: Deliver a user experience aligned with your team’s workflows. ◾ Custom Forms & Fields: Capture and manage the exact customer data your business requires. ◾ Custom Reports & Analytics: Create dashboards and reports tailored to your KPIs. ◾ Custom Integrations: Seamlessly connect with third-party systems for a unified ecosystem. ◾ SSO Integration: Simplify access across teams with single sign-on. ◾ Data Migration & Loading: Smooth onboarding with structured transfer of your existing customer data. CORE CRM SALES, SERVICE AND MARKETING CAPABILITIES ◾ Customer Master Data Management (MDM): Consolidate and govern customer data across sales, service, and marketing for a single source of truth. ◾ Prospecting & Lead Management: Capture, qualify, and score leads with customizable workflows and AI-driven enrichment. ◾ Pipeline & Opportunity Management: Manage deals across tailored stages, forecast with accuracy, and identify at-risk opportunities. ◾ Account & Contact Management: Maintain a 360° view of accounts, contacts, and customer relationships. ◾ Collaboration & Shared Inbox: Centralize communications across sales, service, and marketing teams for seamless coordination. ◾ Customer Service & Help Desk: Manage tickets, inquiries, and escalations through an integrated service hub. ◾ Case & SLA Management: Track service requests, enforce SLAs, and ensure timely resolution. ◾ Knowledge Base & AI Support: Provide agents and customers with real-time solutions for faster problem-solving. ◾ Omnichannel Service: Deliver consistent experiences via email, chat, and customer portals. ◾ Marketing Automation: Run campaigns across email, SMS, and digital channels with customizable workflows. ◾ Lead Nurturing & Scoring: Automatically engage prospects with personalized content and scoring models. ◾ Campaign Tracking & ROI Analytics: Tie marketing spend directly to pipeline performance and closed deals. ◾ Segmentation & Personalization: Deliver industry-specific, context-driven engagement at scale. ◾ Event & Webinar Lead Capture: Manage leads from events and webinars seamlessly within your CRM. INDUSTRY-SPECIFIC MODULES & COMPONENTS Gridlex goes beyond generic CRM features by offering industry-focused modules to meet regulatory, operational, and customer engagement needs across verticals: ◾ Biopharma CRM: MDM, Sampling, Medical Affairs, Sunshine Act management, HCP Portals & More ◾ Medical Devices CRM: MDM, Sunshine Act management, Support product demos, equipment tracking, and hospital procurement workflows. ◾ LBM (Lumber & Building Materials) CRM: Track contractor and dealer accounts, manage bids, and monitor material supply pipelines. ◾ Architecture & Engineering CRM: Track RFPs, project opportunities, and client relationships throughout long-cycle projects. With Gridlex, you don’t just get a CRM—you get a tailored sales platform that adapts to the way your industry operates, helping your teams close deals faster, serve clients better, and stay ahead of competitors.

**Average Rating:** 4.9/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Gridlex Ultra Customizable AI CRM for Your Industry?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Gridlex Ultra Customizable AI CRM for Your Industry?

- **Seller:** [Gridlex](https://www.g2.com/sellers/gridlex)
- **Year Founded:** 2011
- **HQ Location:** Orlando, US
- **Twitter:** @Gridlex3  
15 Twitter followers
- **LinkedIn® Page:** [in.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8538ab86a99b243c3fec92e05daf5510d1d5c6a5ea54175cedcdf6110150ef9&secure%5Burl%5D=https%3A%2F%2Fin.linkedin.com%2Fcompany%2Fgridlex%2F&secure%5Burl_type%5D=linkedin_company_website)  
107 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Medium, 25% Small

#### What Do G2 Reviewers Say About Gridlex Ultra Customizable AI CRM for Your Industry?

_AI-generated summary from verified user reviews_

##### Pros

- Users find that Gridlex Ultra's **automation efficiency** greatly simplifies their CRM processes, enhancing overall productivity and support.
- Users find the **automation features** of Gridlex Ultra greatly enhance their CRM experience and streamline processes.
- Users value the **automation focus** of Gridlex Ultra, enhancing efficiency and streamlining their CRM processes.
- Users value the **customization options** of Gridlex Ultra, enhancing their CRM experience and meeting specific needs.
- Users appreciate the **ease of use** of Gridlex Ultra Customizable AI CRM, finding it a streamlined solution for their needs.

#### What Are Recent G2 Reviews of Gridlex Ultra Customizable AI CRM for Your Industry?

**["Powerful Customization for your business"](https://www.g2.com/survey_responses/gridlex-ultra-customizable-ai-crm-for-your-industry-review-7029648)**

**Rating:** 5.0/5.0 stars

_— Verified User in Biotechnology_

[Read full review](https://www.g2.com/survey_responses/gridlex-ultra-customizable-ai-crm-for-your-industry-review-7029648)

**["Truly above and beyond"](https://www.g2.com/survey_responses/gridlex-ultra-customizable-ai-crm-for-your-industry-review-6822744)**

**Rating:** 5.0/5.0 stars

_— Manesh N._

[Read full review](https://www.g2.com/survey_responses/gridlex-ultra-customizable-ai-crm-for-your-industry-review-6822744)

### [HaloCRM](https://www.g2.com/products/halocrm/reviews)

HaloCRM is an all-inclusive customer service platform for exceptional support teams. HaloCRM gives you the power to unify your customer communications into a scalable tool, with powerful out-of-the-box functionality designed to drive unparalleled customer service. The omnichannel platform offers advanced reporting, self-service features, automation, escalation management, satisfaction surveys, virtual agents and much more. Quick to launch, quick to master, and quick to scale, HaloCRM offers a truly unlimited customer service solution delivered by an expert, in-house team.

**Average Rating:** 4.8/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate HaloCRM?

- **Workflow:** 10.0/10 (Category avg: 8.7/10)
- **Customer Portal:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind HaloCRM?

- **Seller:** [Halo Service Solutions](https://www.g2.com/sellers/halo-service-solutions)
- **Year Founded:** 1994
- **HQ Location:** Stowmarket, England
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d87348f63fe6a103b77d75b3a24e600ce1d8345b771b5db9fd6add5d120e6cd4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2083634%2F&secure%5Burl_type%5D=linkedin_company_website)  
307 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Do G2 Reviewers Say About HaloCRM?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **hands-on customer support** of HaloCRM, making their onboarding and integration experiences seamless.
- Users appreciate the **ease of use** of HaloCRM, finding its clean UI and integrations helpful for their team.
- Users value the **easy integration** with other tools, streamlining their workflow and enhancing productivity.
- Users appreciate the **easy integration with other tools** in HaloCRM, enhancing their overall productivity and efficiency.
- Users value the **intuitive interface** of HaloCRM, which simplifies navigation and enhances the overall experience.

##### Cons

- Users find the **difficult learning curve** of HaloCRM necessitating multiple training calls for proper understanding.
- Users experienced a **steep learning curve** , requiring multiple training calls to effectively understand HaloCRM.
- Users report a **steep learning curve** with HaloCRM, requiring multiple training sessions to grasp its features.
- Users find that the **technical expertise required** demands additional training sessions to effectively use HaloCRM.

#### What Are Recent G2 Reviews of HaloCRM?

**["Intuitive CRM platform"](https://www.g2.com/survey_responses/halocrm-review-9354498)**

**Rating:** 5.0/5.0 stars

_— Alicia S._

[Read full review](https://www.g2.com/survey_responses/halocrm-review-9354498)

**["Great Omnicannel CRM Tool, Helped us in Efficient Analysis of our Customer Support Team"](https://www.g2.com/survey_responses/halocrm-review-9539241)**

**Rating:** 5.0/5.0 stars

_— Arvind A._

[Read full review](https://www.g2.com/survey_responses/halocrm-review-9539241)

### [Help Desk Management System](https://www.g2.com/products/help-desk-management-system/reviews)

TechnoRishi Help Desk System gives you a bird’s eye view of the entire ticketing system setup in your facility. The help desk can also function as a huge knowledge base of your entire facility. With TR help desk ticketing system businesses can optimize their customer service and support departments. Your agents work smarter and as a result, deliver more in less time. Some of the Features of TechnoRishi Help Desk Management System are Given Below - : 1- Ticketing Creation & Allocation 2- SLA Management 3- Parent & Child Ticketing 4- Service Desk 5- Track and Measure your Support 6- Escalation Notification 7- Automation 8- Collaboration

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Help Desk Management System?

- **Workflow:** 10.0/10 (Category avg: 8.7/10)
- **Customization :** 10.0/10 (Category avg: 8.4/10)
- **Customer Portal:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Help Desk Management System?

- **Seller:** [Technorishi Consulting](https://www.g2.com/sellers/technorishi-consulting)
- **Year Founded:** 2013
- **HQ Location:** Bangalore, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=10c6dd09b2b9cc01b02acaeba5719a332e5f42683d88318eb3fe50ebddfff832&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftechnorishi-consulting-pvt.-ltd.&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Help Desk Management System?

**["Central Hub - Manages & tracks customer interactions"](https://www.g2.com/survey_responses/help-desk-management-system-review-9634427)**

**Rating:** 5.0/5.0 stars

_— Pasumarty S._

[Read full review](https://www.g2.com/survey_responses/help-desk-management-system-review-9634427)

### [HelpdeskPilot](https://www.g2.com/products/helpdeskpilot/reviews)

HelpdeskPilot offers customer support and IT help desk management.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind HelpdeskPilot?

- **Seller:** [Helpdesk Pilot](https://www.g2.com/sellers/helpdesk-pilot)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of HelpdeskPilot?

**["Best support service"](https://www.g2.com/survey_responses/helpdeskpilot-review-6686649)**

**Rating:** 5.0/5.0 stars

_— Amuthan R._

[Read full review](https://www.g2.com/survey_responses/helpdeskpilot-review-6686649)

#### What Are G2 Users Discussing About HelpdeskPilot?

- [What is HelpdeskPilot used for?](https://www.g2.com/discussions/what-is-helpdeskpilot-used-for)

### [InstantKB](https://www.g2.com/products/instantkb/reviews)

InstantKB pulls together inbound questions from email, web, live chat, phone, Facebook & twitter to provide a single view of your support.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate InstantKB?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Workflow:** 10.0/10 (Category avg: 8.7/10)
- **Customization :** 10.0/10 (Category avg: 8.4/10)
- **Customer Portal:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind InstantKB?

- **Seller:** [InstantASP](https://www.g2.com/sellers/instantasp)
- **HQ Location:** Bucklow Hill, GB
- **Twitter:** @InstantASP  
927 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa6baaf1cb51b0a2c99dc67f252785a57fdae72218b3456504908de59bc9939a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finstantasp-limited%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of InstantKB?

**["InstantKB"](https://www.g2.com/survey_responses/instantkb-review-3741581)**

**Rating:** 5.0/5.0 stars

_— Verified User in Biotechnology_

[Read full review](https://www.g2.com/survey_responses/instantkb-review-3741581)

#### What Are G2 Users Discussing About InstantKB?

- [What is InstantKB used for?](https://www.g2.com/discussions/what-is-instantkb-used-for)

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Spotlight Categories

[ERP Systems](https://www.g2.com/categories/erp-systems)

[Loyalty Management Software](https://www.g2.com/categories/loyalty-management)

[Product Lifecycle Management (PLM) Software](https://www.g2.com/categories/product-lifecycle-management-plm)

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Similar Categories

- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Help Desk Themes](/categories/help-desk/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels.

### Core Capabilities of Help Desk Software

To qualify for inclusion in the Help Desk category, a product must:

- Organize external customer inquiries into tickets for support agents
- Aggregate inquiries from emails and a customer portal
- Assign tickets to support agents for prompt service

### Common Use Cases for Help Desk Software

Help desk software is commonly used to:

- Manage incoming customer inquiries across email, phone, social media, and portals
- Track ticket status and prioritize issues for support teams
- Provide customers with self-service options through knowledge bases or portals
- Monitor agent performance and customer service metrics
- Centralize multi-channel communication for faster resolution

### How Help Desk Software Differs from Other Tools

Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality.

### Insights from G2 on Help Desk Software

Based on category trends on G2, streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance.

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