# Best Help Desk Software - Page 17 ## How Many Help Desk Software Products Does G2 Track? **Total Products under this Category:** 512 ### Category Stats (Aug 2026) - **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Help Desk Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 78,000+ Authentic Reviews - 512+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Help Desk Software ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=16222) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera. Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera) **Sponsored** ### ManageEngine ServiceDesk Plus ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models upto 5 technicians! Don't take our word for it. Try the 30-day free trial and watch ServiceDesk Plus simplify your IT operations. https://www.manageengine.com/products/service-desk/download.html Features ServiceDesk Plus comes with a great balance of features to suit your business needs. The features available are listed below. Incident management: Gain control of your help desk With incident management you can pin incidents to the right technicians to ensure accountability and automate ticket workflows with automatic ticket dispatch, business rules, escalation, service level agreement, notification rules or alerts, preventive maintenance for timely ticket resolution. In other words, you can manage the entire lifecycle of an incident! Problem management: Go beyond firefighting Problem management helps you analyze the root cause and reduce recurring incidents in your IT, raise a new problem from within an incident, link related incidents to a problem and close them all at once! Further, you can provide temporary workarounds till you find a permanent fix to the problem. Change management: Manage changes with precision Manage your changes with precision. Streamline planning with roll out and back out plans, take informed decisions in the assessment, prioritization, and scheduling of changes with inputs from the Change Advisory Board (CAB), automated workflows to ensure that there are no more unauthorized or failed changes. Asset management: Track and manage assets with ease Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. IT project management: Deliver IT projects on time You can now manage multiple IT projects and requirements, plan releases, track progress, collaborate with team, and measure results, or in other words, manage all your IT projects efficiently. Break a full-blown project into milestones and tasks, set roles and provide access permissions, track the utilization of your resources, monitor the overall progress of your IT projects using colored Gantt charts, and do more to steer your IT projects to success! Purchases and contracts management: Track IT purchases and contracts Automate your supplier interactions and IT purchasing functions with full traceability and visibility, maintain master records for various vendors and track purchases from ordering to receipt and invoicing, reduce delays and cut unnecessary spending, track IT hardware and software contracts to improve compliance, associate assets and get proactively notified of contract expiry. Self service portal: Deflect tickets from your service desk Help users solve repeat incidents using a knowledge base and deflect tickets from your service desk, keep end users informed on ticket progress/approvals through automated notifications or make company-wide announcements of any outage or unplanned maintenance, auto suggest solutions during ticket creation and provide easy templates to create tickets. Service catalog: Showcase your IT services Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request. CMDB: Get the bigger picture ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure. Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making. Service level agreement: Ensure timely service delivery Create SLAs and provide quality services on time to your end users. With the intuitive SLA management in ServiceDesk Plus, escalate proactively to four levels of hierarchy to ensure that your SLAs are met. Reports: Derive decisions with the right data Generate over 150+ inbuilt reports, custom reports, query reports and flash reports pertaining to various service desk modules like requests, problems, changes, assets, surveys, contracts, and purchase. Use real time dashboards to accurately reflect health of the service desk, create relevant custom reports and add them to your dashboard and take strategic decisions based on the current trend of your help desk performance! Extensions and integrations: Collaborate easily with other IT systems Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and Active Directory. Get what you always wanted - 360 degree visibility of your IT! [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-10T12%3A25%3A21Z&secure%5Bdisplayable_resource_id%5D=58&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=58&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2867&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3FhsCtaTracking%3D18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%257C747b184c-979b-4ebe-8232-445d3701b146%26page%3D17&secure%5Btoken%5D=d95233c2d0da60cfe354463029e63fdc82e2c27bb1b3914a9b29772d6381bcb3&secure%5Burl%5D=https%3A%2F%2Fwww.manageengine.com%2Fproducts%2Fservice-desk%2F%3Futm_source%3DG2%26utm_medium%3DCPC&secure%5Burl_type%5D=custom_url) ### [Zyprr](https://www.g2.com/products/zyprr/reviews) Zyprr’s solution solves the data fragmentation and business productivity problems with highly customizable and collaborative business process software where you manage all your business activities with a single login. This helps you to enhance your data accuracy, process efficiency and business profitability. **Average Rating:** 4.0/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Zyprr? - **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 9.0/10) - **Workflow:** 8.3/10 (Category avg: 8.7/10) - **Customization :** 6.7/10 (Category avg: 8.4/10) - **Customer Portal:** 7.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Zyprr? - **Seller:** [Zyprr](https://www.g2.com/sellers/zyprr) - **Year Founded:** 2014 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=34f906e449fcd742316fd6015c8ee48cc59f6457abb5f8f711a78548df7543e1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzyprr-inc-&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Small, 33% Medium #### What Are Recent G2 Reviews of Zyprr? **["Highly Customisable Application"](https://www.g2.com/survey_responses/zyprr-review-4257461)** **Rating:** 5.0/5.0 stars _— NAVEEN T._ [Read full review](https://www.g2.com/survey_responses/zyprr-review-4257461) #### What Are G2 Users Discussing About Zyprr? - [What is Zyprr used for?](https://www.g2.com/discussions/what-is-zyprr-used-for) ### [Abhisi](https://www.g2.com/products/abhisi/reviews) Abhisi is a Help Desk Software that answer support requests anytime, from anywhere using any device. **Average Rating:** 3.3/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate Abhisi? - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.0/10) - **Workflow:** 6.7/10 (Category avg: 8.7/10) #### Who Is the Company Behind Abhisi? - **Seller:** [Hemant Jani](https://www.g2.com/sellers/hemant-jani) - **Year Founded:** 2013 - **HQ Location:** Vadodara, IN - **Twitter:** @Techovarya 415 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a92f87cb1524611e6bc84dee02acacab28c9212a14e8d03b0cea030de80010c4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6586740&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Medium, 50% Small #### What Are Recent G2 Reviews of Abhisi? **["Abhisi Help Desk"](https://www.g2.com/survey_responses/abhisi-review-4993311)** **Rating:** 4.0/5.0 stars _— Damon H._ [Read full review](https://www.g2.com/survey_responses/abhisi-review-4993311) ### [Admin24 – Service Desk](https://www.g2.com/products/admin24-service-desk/reviews) Service desk for automating the receipt of requests from clients. The service allows you to accept applications through multiple channels: mail, website, CRM systems, social networks, messengers and API. Allows you to configure the routing of requests, assign SLA and analyze work efficiency. **Average Rating:** 3.8/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate Admin24 – Service Desk? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Workflow:** 7.5/10 (Category avg: 8.7/10) - **Customization :** 10.0/10 (Category avg: 8.4/10) - **Customer Portal:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Admin24 – Service Desk? - **Seller:** [Infotech](https://www.g2.com/sellers/infotech-f7b7310b-e270-4aa3-86d3-86414dfd8dac) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Medium, 50% Small #### What Are Recent G2 Reviews of Admin24 – Service Desk? **["Service desk will save your resources and increase productivity"](https://www.g2.com/survey_responses/admin24-service-desk-review-9038016)** **Rating:** 4.5/5.0 stars _— Kirill S._ [Read full review](https://www.g2.com/survey_responses/admin24-service-desk-review-9038016) ### [Attendo](https://www.g2.com/products/attendo/reviews) Attendo is a set of cloud software tools to improve the communication, organization and development of your business. **Average Rating:** 4.8/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate Attendo? - **Workflow:** 10.0/10 (Category avg: 8.7/10) - **Customization :** 10.0/10 (Category avg: 8.4/10) - **Customer Portal:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Attendo? - **Seller:** [Think In Cloud](https://www.g2.com/sellers/think-in-cloud) - **Year Founded:** 2020 - **HQ Location:** Madrid, Comunidad de Madrid - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b13c7e59c18e1df4cab56016f0c78123e37f190858ec6997b20bd2b4aa0512fd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fattendo-official&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Large, 50% Small #### What Are Recent G2 Reviews of Attendo? **[""Great App to Have Manage Multiple Task""](https://www.g2.com/survey_responses/attendo-review-9095395)** **Rating:** 5.0/5.0 stars _— Gulzar P._ [Read full review](https://www.g2.com/survey_responses/attendo-review-9095395) **["Improved Communication With Attendo"](https://www.g2.com/survey_responses/attendo-review-9420198)** **Rating:** 4.5/5.0 stars _— Alessandra L._ [Read full review](https://www.g2.com/survey_responses/attendo-review-9420198) ### [Carecoll](https://www.g2.com/products/carecoll/reviews) Engage your customers in real time. Delight your website visitors and help your customers instantly. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate Carecoll? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Workflow:** 9.2/10 (Category avg: 8.7/10) - **Customization :** 8.3/10 (Category avg: 8.4/10) - **Customer Portal:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Carecoll? - **Seller:** [Intellial Solutions Pvt](https://www.g2.com/sellers/intellial-solutions-pvt) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Small, 50% Medium #### What Are Recent G2 Reviews of Carecoll? **["It really helped to organize the feedback requests"](https://www.g2.com/survey_responses/carecoll-review-9498895)** **Rating:** 5.0/5.0 stars _— Anil S._ [Read full review](https://www.g2.com/survey_responses/carecoll-review-9498895) **["Better management with Carecoll"](https://www.g2.com/survey_responses/carecoll-review-9499390)** **Rating:** 4.0/5.0 stars _— Marycel G._ [Read full review](https://www.g2.com/survey_responses/carecoll-review-9499390) ### [Chorally](https://www.g2.com/products/chorally/reviews) A platform for data driven customer relationship management, able to provide engaging, publishing, analytics and managing customer data in a single tool. Chorally enables brands to explore the full potential of digital customer management integrating multiple touchpoints in a single platform. It allows customers team to deliver more personalized brand experiences based on enriched customer profiles. The platform features a highly intuitive UI and is complemented by top class support and consultancy services. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate Chorally? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Workflow:** 10.0/10 (Category avg: 8.7/10) - **Customer Portal:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Chorally? - **Seller:** [Chorally](https://www.g2.com/sellers/chorally) - **Year Founded:** 2014 - **HQ Location:** Florence, IT - **Twitter:** @getchorally 915 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4450df42793e496d0edbe7e447bea33deef56bb4fe5992ceca9335362301e548&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5356101&secure%5Burl_type%5D=linkedin_company_website) 23 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Medium, 67% Small #### What Are Recent G2 Reviews of Chorally? **["Chirally can help every one to do their task specially when it come to graphics"](https://www.g2.com/survey_responses/chorally-review-3280122)** **Rating:** 5.0/5.0 stars _— Verified User in Marketing and Advertising_ [Read full review](https://www.g2.com/survey_responses/chorally-review-3280122) **["One of the best platform for customer engagement"](https://www.g2.com/survey_responses/chorally-review-6517793)** **Rating:** 5.0/5.0 stars _— tarun s._ [Read full review](https://www.g2.com/survey_responses/chorally-review-6517793) #### What Are G2 Users Discussing About Chorally? - [What is Chorally used for?](https://www.g2.com/discussions/what-is-chorally-used-for) ### [ConSol\*CM](https://www.g2.com/products/consol-cm/reviews) ConSol CM is a software for any situation. It epitomizes flourishing customer relationships and the highest quality for value-creating and internal processes at a smart company. **Average Rating:** 4.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate ConSol\*CM? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) #### Who Is the Company Behind ConSol\*CM? - **Seller:** [ConSol Consulting & Solutions Software](https://www.g2.com/sellers/consol-consulting-solutions-software) - **Year Founded:** 1984 - **HQ Location:** München, DE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=42be7e68bbf2ed553a7c36d3199cbc0d55aac021dff775caeed891460de4bb1c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconsol-software-gmbh%2F&secure%5Burl_type%5D=linkedin_company_website) 151 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Large, 50% Small #### What Are Recent G2 Reviews of ConSol\*CM? **["INCREDIBLE platform for Incoming client requests"](https://www.g2.com/survey_responses/consol-cm-review-7044832)** **Rating:** 4.0/5.0 stars _— Julia P._ [Read full review](https://www.g2.com/survey_responses/consol-cm-review-7044832) **["Great presentor and lot of great info"](https://www.g2.com/survey_responses/consol-cm-review-7631502)** **Rating:** 4.0/5.0 stars _— Yuriy D._ [Read full review](https://www.g2.com/survey_responses/consol-cm-review-7631502) ### [Corefactors](https://www.g2.com/products/corefactors-crm/reviews) Corefactors is a RevOps-enabling end-to-end CRM platform. The platform aims to cater to the growing need for a unified platform to manage customer relations and customer-facing teams. With the proliferation of customer touchpoints, intensifying competition, and ever-heightening customer expectations, Corefactors CRM enables the RevOps ecosystem and reduces revenue leakages by aligning them and creating a 360⁰ view of customer and business. **Average Rating:** 4.5/5.0 **Total Reviews:** 11 #### How Do G2 Users Rate Corefactors? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Workflow:** 10.0/10 (Category avg: 8.7/10) - **Customization :** 10.0/10 (Category avg: 8.4/10) - **Customer Portal:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Corefactors? - **Seller:** [Corefactors](https://www.g2.com/sellers/corefactors-b6ef3a5a-865f-4141-afc3-d53b853d2c94) - **Year Founded:** 2013 - **HQ Location:** Bengaluru, IN - **Twitter:** @AICorefactors 45 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=da6122844574bdbe5cc38835f0176b4015be714b513844da5a0791c849357c7f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fadnaksmarketingsolutionsprivatelimited&secure%5Burl_type%5D=linkedin_company_website) 59 employees on LinkedIn® - **Phone:** +91 80673 35577 #### Who Uses This Product? - **Company Size:** 45% Small, 27% Large #### What Do G2 Reviewers Say About Corefactors? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Corefactors, highlighting its intuitive setup and seamless user interface. - Users commend the **responsive customer support** of Corefactors, enhancing communication workflows and real-time performance tracking. - Users highlight the **powerful automation** features of Corefactors, enhancing efficiency in sales, marketing, and support. - Users appreciate the **automation features** of Corefactors for streamlining workflows and reducing manual effort significantly. - Users value the **easy integrations** of Corefactors, enhancing communication workflows and overall efficiency in operations. ##### Cons - Users experience **dashboard issues** like lagging performance, limited customization, and inadequate support during peak times. - Users find **limited customization** options in Corefactors, restricting their ability to tailor features effectively. - Users find the **limited analytics** and customization options frustrating for deeper insights and functionality. - Users experience **poor customer support** , noting slow response times and challenges during peak hours affecting overall satisfaction. - Users experience **slow loading times** with Corefactors, which can hinder the overall user experience and efficiency. #### What Are Recent G2 Reviews of Corefactors? **["Exceptional service and quality products"](https://www.g2.com/survey_responses/corefactors-review-11726723)** **Rating:** 4.5/5.0 stars _— Mohan B._ [Read full review](https://www.g2.com/survey_responses/corefactors-review-11726723) **["A Reliable All-in-One CRM with Great Support"](https://www.g2.com/survey_responses/corefactors-review-11661197)** **Rating:** 4.0/5.0 stars _— Vinoob G._ [Read full review](https://www.g2.com/survey_responses/corefactors-review-11661197) #### What Are G2 Users Discussing About Corefactors? - [What is Teleduce used for?](https://www.g2.com/discussions/what-is-teleduce-used-for) ### [CRM and Deals](https://www.g2.com/products/crm-and-deals/reviews) CRM and Deals for Zendesk — Streamlined Sales Management CRM and Deals for Zendesk is an innovative application seamlessly integrated with the Zendesk platform. It is designed to enhance CRM management and deal tracking directly within Zendesk Support. This all-in-one tool empowers teams with an intuitive interface, visual pipelines, centralized deal management, robust analytics, and seamless communication. 🔹 CRM Functionality: Focused Sales Pipeline Management Comprehensive Deal Management Store and manage all deal information in a centralized location, complete with templates, customizable reports, and automated workflows to ensure deals progress smoothly through each stage. Enhanced Communication Keep client communications connected within the deal interface, with access to relevant ticket information including previous and current interactions, public replies, internal notes, and attachments. Detailed Deal Insights Monitor deal progress with visual indicators such as progress bars, while accessing essential details including contact and company information, product details, custom fields, and reminders for planned emails. Advanced Sales Planning Leverage forecast mode and deal statistics to optimize sales planning. Features include writing product descriptions, uploading attachments, downloading reports, and reviewing scheduled events. Customizable Interface Tailor the app to your team’s workflow with extensive customization options, including pipeline modes, automation settings, table views, field customization, and more. Dedicated Support and Development Benefit from GrowthDot's responsive support team and expert developers, ready to assist with app usage, troubleshooting, and custom plugin development. CRM and Deals for Zendesk simplifies sales pipeline management, enhances communication, and provides actionable insights — all within your Zendesk environment. **Average Rating:** 4.6/5.0 **Total Reviews:** 15 #### Who Is the Company Behind CRM and Deals? - **Seller:** [GrowthDot](https://www.g2.com/sellers/growthdot) - **Year Founded:** 2016 - **HQ Location:** Ternopil, UA - **Twitter:** @growthdot 293 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0e778cf3fee14622182197c291124a2e03871ee767d114aa3cbc15280bd3fe03&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgrowthdot-com%2F&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 60% Medium, 40% Small #### What Do G2 Reviewers Say About CRM and Deals? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** of CRM and Deals enhances tracking and pipeline management effortlessly. - Users value the **easy tracking** capabilities of the CRM and Deals, enhancing efficiency in managing pipelines. - Users praise the **best in class integration** with Zendesk, enhancing ticket tracking and pipeline management. - Users value the **seamless integration** of CRM and Deals, enhancing tracking and pipeline maintenance effortlessly. #### What Are Recent G2 Reviews of CRM and Deals? **["Ease of Use at the tip of your fingertips"](https://www.g2.com/survey_responses/crm-and-deals-review-9701509)** **Rating:** 5.0/5.0 stars _— Verified User in Consumer Services_ [Read full review](https://www.g2.com/survey_responses/crm-and-deals-review-9701509) **["Streamlining Customer Relationships and Sales with Zendesk"](https://www.g2.com/survey_responses/crm-and-deals-review-8138129)** **Rating:** 5.0/5.0 stars _— Desiree M._ [Read full review](https://www.g2.com/survey_responses/crm-and-deals-review-8138129) ### [CustomerFirst](https://www.g2.com/products/customerfirst/reviews) CustomerFirst is a CRM Help Desk software that includes defect and bug tracking software capabilities for those companies that are supporting internally developed software. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate CustomerFirst? - **Workflow:** 10.0/10 (Category avg: 8.7/10) - **Customization :** 10.0/10 (Category avg: 8.4/10) - **Customer Portal:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind CustomerFirst? - **Seller:** [Rti Software](https://www.g2.com/sellers/rti-software) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Do G2 Reviewers Say About CustomerFirst? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **effective issue resolution** of CustomerFirst, praising its reliability in customer service support. - Users find CustomerFirst a **highly effective tool** for quickly resolving customer issues and enhancing service reliability. #### What Are Recent G2 Reviews of CustomerFirst? **["Great app"](https://www.g2.com/survey_responses/customerfirst-review-8568531)** **Rating:** 5.0/5.0 stars _— Sai Varma C._ [Read full review](https://www.g2.com/survey_responses/customerfirst-review-8568531) **["Connect with CustomerFirst"](https://www.g2.com/survey_responses/customerfirst-review-11095488)** **Rating:** 5.0/5.0 stars _— pidugu s._ [Read full review](https://www.g2.com/survey_responses/customerfirst-review-11095488) #### What Are G2 Users Discussing About CustomerFirst? - [What is CustomerFirst used for?](https://www.g2.com/discussions/what-is-customerfirst-used-for) ### [Deskware](https://www.g2.com/products/deskware/reviews) Deskware is a reliable, cloud-based customer support software designed to streamline and enhance the customer service experience for businesses of all sizes. By centralizing customer interactions and problem-resolution processes, Deskware enables organizations to efficiently manage support tickets, track communications, and ensure timely responses. Its intuitive interface and comprehensive features make it an invaluable tool for improving customer satisfaction and operational efficiency. Key Features and Functionality: - Cloud SaaS Ticketing System: Access Deskware through any web browser without the need for software installation. The system supports ticket creation via email, online portals, and mobile applications. - Dashboard: Monitor key performance indicators (KPIs relevant to your business, providing real-time insights into support operations. - Recurring Tickets: Automate the creation of tickets for tasks that require regular attention, ensuring consistency and efficiency. - Agent Time Tracking: Log and monitor the time agents spend on various tasks, facilitating resource management and productivity analysis. - Reminders with SMS Integration: Set reminders for specific tickets, with notifications appearing within the application and optional SMS alerts. - Triggers and Automation: Create automated workflows and notifications to streamline ticket management and ensure timely updates. - Customer Satisfaction Surveys: Distribute surveys manually or automatically upon ticket completion to gather valuable customer feedback. - Knowledge Base: Develop and maintain a repository of articles and information, enabling quick reference and self-service options for customers. - Client Portal: Provide customers with access to submit and review tickets at no additional cost, enhancing transparency and engagement. - Vendor Management: Manage information related to vendors, such as ISPs, hosting services, and licensing, within a centralized system. Primary Value and Problem Solved: Deskware addresses the common challenges businesses face in managing customer support by offering a unified platform that integrates various support channels and automates routine tasks. This consolidation reduces the complexity of handling customer inquiries, minimizes response times, and ensures that no ticket goes unnoticed. By enhancing communication between help desk agents and customers, Deskware leads to quicker and more efficient problem resolution, ultimately boosting customer satisfaction and loyalty. Its scalable, cloud-based nature allows businesses to adapt and grow without the constraints of traditional support systems. **Average Rating:** 4.3/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate Deskware? - **Workflow:** 9.2/10 (Category avg: 8.7/10) - **Customization :** 9.2/10 (Category avg: 8.4/10) - **Customer Portal:** 7.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind Deskware? - **Seller:** [Deskware](https://www.g2.com/sellers/deskware) - **Year Founded:** 2018 - **HQ Location:** Chicago, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4f266336d4b96b9570563fc3cbdd22a69507557fdf2a4e2ae13bdadca65717a6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeskwarehq%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Medium, 50% Small #### What Are Recent G2 Reviews of Deskware? **["Streamlining Support with Smart Solution"](https://www.g2.com/survey_responses/deskware-review-10234424)** **Rating:** 4.5/5.0 stars _— Guru B._ [Read full review](https://www.g2.com/survey_responses/deskware-review-10234424) **["Single point of control for my design projects"](https://www.g2.com/survey_responses/deskware-review-10231003)** **Rating:** 4.0/5.0 stars _— Stephane L._ [Read full review](https://www.g2.com/survey_responses/deskware-review-10231003) ### [E-Helpdesk Support](https://www.g2.com/products/e-helpdesk-support/reviews) Integrated Web based Solution for HelpDesk **Average Rating:** 4.5/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate E-Helpdesk Support? - **Workflow:** 9.2/10 (Category avg: 8.7/10) - **Customization :** 8.3/10 (Category avg: 8.4/10) - **Customer Portal:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind E-Helpdesk Support? - **Seller:** [Rksoftwareinc](https://www.g2.com/sellers/rksoftwareinc) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=17cd488dd062a010e7a7c0f517585f7fa7e1fc93d6c0624e2d76a5e58b7a98a7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frksoftwareinc%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Small, 50% Large #### What Are Recent G2 Reviews of E-Helpdesk Support? **["Pros and cons"](https://www.g2.com/survey_responses/e-helpdesk-support-review-8641098)** **Rating:** 4.5/5.0 stars _— Verified User in Education Management_ [Read full review](https://www.g2.com/survey_responses/e-helpdesk-support-review-8641098) **["E-Helpdesk Support - A Gamechanger"](https://www.g2.com/survey_responses/e-helpdesk-support-review-8650857)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/e-helpdesk-support-review-8650857) ### [eTicket](https://www.g2.com/products/eticket/reviews) eTicket is a PHP-based electronic support ticket system that can receive tickets via email (pop3/pipe) or a web form. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate eTicket? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Workflow:** 10.0/10 (Category avg: 8.7/10) - **Customization :** 10.0/10 (Category avg: 8.4/10) - **Customer Portal:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind eTicket? - **Seller:** [Eticketsupport](https://www.g2.com/sellers/eticketsupport) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Medium, 50% Small #### What Are Recent G2 Reviews of eTicket? **["A Valuable tool to manage your customer support ."](https://www.g2.com/survey_responses/eticket-review-8592997)** **Rating:** 5.0/5.0 stars _— Anushka R._ [Read full review](https://www.g2.com/survey_responses/eticket-review-8592997) **["E ticket review"](https://www.g2.com/survey_responses/eticket-review-8591747)** **Rating:** 5.0/5.0 stars _— Hari N._ [Read full review](https://www.g2.com/survey_responses/eticket-review-8591747) ### [EvantoDesk](https://www.g2.com/products/evantodesk/reviews) 4 years ago, Simon Sewart was the founder of a small business (ClinicAppointments.com) with 18 employees that was struggling to respond quickly and efficiently to customer emails. Simon looked at all of the available help desk software on the market and quickly discovered that none of it had been built for SMEs; it was all too complicated to configure and use. EvantoDesk is simple help desk software designed specifically for SMEs; in many ways as powerful as enterprise software but without the complexities. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate EvantoDesk? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Workflow:** 10.0/10 (Category avg: 8.7/10) - **Customer Portal:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind EvantoDesk? - **Seller:** [Evantodesk](https://www.g2.com/sellers/evantodesk) - **Year Founded:** 2017 - **HQ Location:** N/A - **Twitter:** @evantodesk 540 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=160fe9bf02f7767cc4ab860c076b90a38b7fe6418234a468ccea3af26c953b74&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fevantodesk%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of EvantoDesk? **["Has everything you need."](https://www.g2.com/survey_responses/evantodesk-review-610633)** **Rating:** 5.0/5.0 stars _— Rick B._ [Read full review](https://www.g2.com/survey_responses/evantodesk-review-610633) **["Quality helpdesking solution"](https://www.g2.com/survey_responses/evantodesk-review-4103225)** **Rating:** 5.0/5.0 stars _— David B._ [Read full review](https://www.g2.com/survey_responses/evantodesk-review-4103225) #### What Are G2 Users Discussing About EvantoDesk? - [What is EvantoDesk used for?](https://www.g2.com/discussions/what-is-evantodesk-used-for) ### [Fluent Support](https://www.g2.com/products/fluent-support/reviews) Fluent Support is a WordPress help desk plugin that streamlines customer support with AI-powered features, ticket management, and automation. It integrates with multiple channels and tools, offering an easy setup for efficient support workflows. Visit: https://fluentsupport.com/ for more. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate Fluent Support? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Workflow:** 10.0/10 (Category avg: 8.7/10) - **Customization :** 9.2/10 (Category avg: 8.4/10) - **Customer Portal:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Fluent Support? - **Seller:** [WP Manage Ninja](https://www.g2.com/sellers/wp-manage-ninja) - **Year Founded:** 2017 - **HQ Location:** Kuala Lumpur, MY - **Twitter:** @WordPress 611,638 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e891c1d1fe13784f94fcca6c6b4d1eb3037a7710be341f0c0ec0d86d7198cfdd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwpmanageninja%2F&secure%5Burl_type%5D=linkedin_company_website) 63 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Small, 50% Medium #### What Do G2 Reviewers Say About Fluent Support? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **high efficiency** of Fluent Support, enhancing productivity with powerful features and budget-friendly pricing. - Users appreciate the **compact features and affordable pricing** of Fluent Support, enhancing productivity and efficiency. ##### Cons - Users note the **limited features** of Fluent Support, particularly the absence of live chat, impacting customer support options. #### What Are Recent G2 Reviews of Fluent Support? **["Most compact and budget-friendly helpdesk solution"](https://www.g2.com/survey_responses/fluent-support-review-10291548)** **Rating:** 5.0/5.0 stars _— Prosanjit D._ [Read full review](https://www.g2.com/survey_responses/fluent-support-review-10291548) **["An All-in-One Solution"](https://www.g2.com/survey_responses/fluent-support-review-10221858)** **Rating:** 5.0/5.0 stars _— Ahsan C._ [Read full review](https://www.g2.com/survey_responses/fluent-support-review-10221858) - 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[Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Help Desk Themes](/categories/help-desk/themes) ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath") ID Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath) Updated April 9, 2026 Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels. ### Core Capabilities of Help Desk Software To qualify for inclusion in the Help Desk category, a product must: - Organize external customer inquiries into tickets for support agents - Aggregate inquiries from emails and a customer portal - Assign tickets to support agents for prompt service ### Common Use Cases for Help Desk Software Help desk software is commonly used to: - Manage incoming customer inquiries across email, phone, social media, and portals - Track ticket status and prioritize issues for support teams - Provide customers with self-service options through knowledge bases or portals - Monitor agent performance and customer service metrics - Centralize multi-channel communication for faster resolution ### How Help Desk Software Differs from Other Tools Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality. ### Insights from G2 on Help Desk Software Based on category trends on G2, streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance. 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