# Best Help Desk Software - Page 12

## How Many Help Desk Software Products Does G2 Track?

**Total Products under this Category:** 512

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Help Desk Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 78,000+ Authentic Reviews
- 512+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Help Desk Software
 ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=16222)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera)

**Sponsored**

### SAP Service Cloud

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-11T12%3A02%3A06Z&secure%5Bdisplayable_resource_id%5D=58&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=58&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3FhsCtaTracking%3D18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%257C747b184c-979b-4ebe-8232-445d3701b146%26page%3D12&secure%5Btoken%5D=4bcc0fa8e54c99006ce5f2106c991cbe27ef12eb530c7ff4754f5957730020a4&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url)

### [Agency Workforce Management](https://www.g2.com/products/agency-workforce-management/reviews)

MITC provides affordable time and attendance solutions that can help you overcome the challenges facing your organization and streamline procedures to boost operational productivity.

**Average Rating:** 3.9/5.0

**Total Reviews:** 9

#### Who Is the Company Behind Agency Workforce Management?

- **Seller:** [MITC](https://www.g2.com/sellers/mitc)
- **Year Founded:** 1990
- **HQ Location:** Frederick, US
- **Twitter:** @mitc  
16 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=721258661388984c673a1f834a430a6d6b65f26d57de3a8e84606a2b1d36614c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F743801%2F&secure%5Burl_type%5D=linkedin_company_website)  
54 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Medium, 40% Small

#### What Do G2 Reviewers Say About Agency Workforce Management?

_AI-generated summary from verified user reviews_

##### Cons

- Users find the software **too expensive** and cumbersome, particularly for smaller organizations seeking effective solutions.
- Users find the **limited customization** options hinder their ability to adapt the software to their unique needs.
- Users find the **limited features** hinder effective implementation, especially for smaller organizations needing customization and innovation.

#### What Are Recent G2 Reviews of Agency Workforce Management?

**["it makes a distinction to protect the Bunches, residential, and work programs."](https://www.g2.com/survey_responses/agency-workforce-management-review-4392372)**

**Rating:** 5.0/5.0 stars

_— Charlie S._

[Read full review](https://www.g2.com/survey_responses/agency-workforce-management-review-4392372)

**["Perfect for behavioral health communities"](https://www.g2.com/survey_responses/agency-workforce-management-review-6767418)**

**Rating:** 5.0/5.0 stars

_— taelor m._

[Read full review](https://www.g2.com/survey_responses/agency-workforce-management-review-6767418)

### [Aritic Desk](https://www.g2.com/products/aritic-desk/reviews)

Manage customer tickets with ease and delight your them with prefect resolution quickly.

**Average Rating:** 4.3/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate Aritic Desk?

- **Workflow:** 8.3/10 (Category avg: 8.7/10)
- **Customization :** 9.2/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Aritic Desk?

- **Seller:** [Aritic](https://www.g2.com/sellers/aritic)
- **Year Founded:** 2015
- **HQ Location:** Bangalore, IN
- **Twitter:** @ariticdotcom  
857 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7aac6507fc9b7c6afdd58288acc8cdd92a9d0c69933b0eb39d1acabc1c1fbf2a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fariticdotcom%2F&secure%5Burl_type%5D=linkedin_company_website)  
49 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 122% Medium, 11% Small

#### What Do G2 Reviewers Say About Aritic Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users benefit from the **effective case management system** in Aritic Desk, allowing personalized tracking of customer issues.
- Users find **communication ease** with Aritic Desk beneficial for addressing customer issues and responding to reviews promptly.
- Users find it easy to maintain **customer interaction** , effectively addressing issues and responding to reviews promptly.
- Users find the **customer support** of Aritic Desk effective for resolving issues and responding to reviews promptly.
- Users appreciate the **user-friendly design** of Aritic Desk, which simplifies ticket management and agent interactions.

##### Cons

- Users find **difficult customization** in Aritic Desk hinders their ability to generate detailed customer support performance reports efficiently.
- Users find **difficult reporting** in Aritic Desk hampers efficient customer support performance analysis and requires significant effort.
- Users find the **integration process challenging** and often require prior expertise to use Aritic Desk effectively.
- Users find **integration challenges** with Aritic Desk that necessitate prior experience for effective implementation.
- Users find the **lack of insights** in Aritic Desk hampers detailed reporting and requires significant effort for customization.

#### What Are Recent G2 Reviews of Aritic Desk?

**["Focused on providing the best after-sales support."](https://www.g2.com/survey_responses/aritic-desk-review-9977573)**

**Rating:** 4.5/5.0 stars

_— Elmer Don P._

[Read full review](https://www.g2.com/survey_responses/aritic-desk-review-9977573)

**["Personalized and Fulfilling Customer Assistance Tool"](https://www.g2.com/survey_responses/aritic-desk-review-10034445)**

**Rating:** 4.5/5.0 stars

_— Elena M._

[Read full review](https://www.g2.com/survey_responses/aritic-desk-review-10034445)

#### What Are G2 Users Discussing About Aritic Desk?

- [What is Aritic Desk used for?](https://www.g2.com/discussions/what-is-aritic-desk-used-for)

### [Cayzu Help Desk](https://www.g2.com/products/cayzu-help-desk/reviews)

Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium sized businesses. Cayzu features include ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, and instant notifications; manage multiple brands from a single portal and more. Forget complicated and expensive licensing and take control of your support with pricing starting at FREE forever for 3 agents.

**Average Rating:** 4.2/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Cayzu Help Desk?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10)
- **Workflow:** 7.4/10 (Category avg: 8.7/10)
- **Customization :** 7.5/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Cayzu Help Desk?

- **Seller:** [Cayzu](https://www.g2.com/sellers/cayzu)
- **Year Founded:** 2013
- **HQ Location:** Amherstburg, ON
- **Twitter:** @cayzu  
315 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=055f7cb03239c5c1f93dd4623a079371d2605ea7dafd8aa989c27ff0407aeac9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5000138&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 45% Medium, 36% Small

#### What Are Recent G2 Reviews of Cayzu Help Desk?

**["Friendly Support Team"](https://www.g2.com/survey_responses/cayzu-help-desk-review-8394497)**

**Rating:** 5.0/5.0 stars

_— Jill T._

[Read full review](https://www.g2.com/survey_responses/cayzu-help-desk-review-8394497)

**["good deal!"](https://www.g2.com/survey_responses/cayzu-help-desk-review-8341005)**

**Rating:** 5.0/5.0 stars

_— Elena C._

[Read full review](https://www.g2.com/survey_responses/cayzu-help-desk-review-8341005)

#### What Are G2 Users Discussing About Cayzu Help Desk?

- [What is Cayzu Help Desk used for?](https://www.g2.com/discussions/what-is-cayzu-help-desk-used-for)

### [Charla](https://www.g2.com/products/charla/reviews)

Connect with your live visitors instantly and provide the best sales and support experience. Charla Live Chat provides you with everything you need to create the best customer journey. ✔️ Engage your visitors with Live Chat & Proactive Conversations ✔️ Manage your support requests with Helpdesk and Tickets ✔️ Empower your customers with Knowledge base ✔️ Collect and analyze Customer Feedback ✔️ Monitor your performance with Dashboard and Visitors Insights ✔️ Stay connected with iOS and Android Mobile Apps ✔️ Integrate with WordPress, Shopify and Magento easily

**Average Rating:** 5.0/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Charla?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Workflow:** 7.5/10 (Category avg: 8.7/10)
- **Customer Portal:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Charla?

- **Seller:** [Charla](https://www.g2.com/sellers/charla)
- **Year Founded:** 2021
- **HQ Location:** Wyoming, United States
- **Twitter:** @getcharla  
19 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb3140951af2dd5e44e91a68b787ff20b28c58ee99750fd3de96635493f33bc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcharlalivechat%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Small, 30% Medium

#### What Do G2 Reviewers Say About Charla?

_AI-generated summary from verified user reviews_

##### Pros

- Users admire the **rapid development and creative features** of Charla, enjoying its effective performance and responsive support.
- Users commend the **timely and effective customer support** of Charla, significantly enhancing their ability to manage inquiries.
- Users commend the **active improvements** and timely support of Charla, appreciating its user-friendly integration and development speed.
- Users love the **automation capabilities** of Charla, which efficiently handles customer inquiries and improves support dramatically.
- Users value the **ease of use** of Charla, praising its straightforward setup and seamless integration with WordPress.

##### Cons

- Users find the **interface confusing** , with outdated designs and a need for mobile updates affecting the overall experience.
- Users note **chatbot issues** such as outdated design and need for more updates, impacting overall experience with Charla.
- Users find the **admin interface design confusing** , though support claims improvements are in progress.
- Users note several **organizational issues** with Charla, including outdated design and inconsistent app functionality.
- Users note several **update issues** with Charla, including outdated design and inconsistent app experiences, but remain hopeful for improvements.

#### What Are Recent G2 Reviews of Charla?

**["Charla Transformed My Support: 90% Automated, Seamless WordPress Integration"](https://www.g2.com/survey_responses/charla-review-12241813)**

**Rating:** 5.0/5.0 stars

_— Josh M._

[Read full review](https://www.g2.com/survey_responses/charla-review-12241813)

**["Regular Updates, New Features, and Responsive Support from Charla"](https://www.g2.com/survey_responses/charla-review-12252241)**

**Rating:** 4.5/5.0 stars

_— Ankit S._

[Read full review](https://www.g2.com/survey_responses/charla-review-12252241)

### [Suptask](https://www.g2.com/products/suptask/reviews)

The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your employees are all on Slack, why force them somewhere else to manage tickets? With a Slack native ticketing system, you increase collaboration across teams and empower an efficient ticketing process. With a new unique model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process of tickets. With a ticketing solution that runs natively inside of your Slack workspace where users can enable tickets in their conversations to request, assign, prioritize, overview, search and respond to tickets - without leaving Slack. We are creating faster turnaround times on solving tickets, moving teams closers to each other, and improving your customer satisfaction.

**Average Rating:** 4.8/5.0

**Total Reviews:** 26

#### How Do G2 Users Rate Suptask?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Workflow:** 9.4/10 (Category avg: 8.7/10)
- **Customization :** 7.9/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Suptask?

- **Seller:** [Suptask](https://www.g2.com/sellers/suptask)
- **Year Founded:** 2021
- **HQ Location:** Stockholm, SE
- **Twitter:** @suptask  
144 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0e5023cdcbc57e9ac91f5886076aa02286ae1f75f17855988c9323693282f28e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsuptask%2F&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer & Network Security, Information Technology and Services
- **Company Size:** 50% Medium, 46% Small

#### What Do G2 Reviewers Say About Suptask?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **easy access to ticket information** across all managed channels in Suptask.
- Users praise Suptask for its **exceptional customer support** , noting it's one of the best they've experienced.
- Users value the **ease of access** to ticket information and creation across all channels with Suptask.
- Users value the **easy access** to ticket information across all admin channels, streamlining their workflow effectively.
- Users value the **exceptional customer support** and user-friendly interface of Suptask for employee appreciation.

##### Cons

- Users find the **limited customization** options frustrating, wishing for the ability to disable mandatory fields in forms.
- Users feel that the addition of more **missing features** could enhance the overall functionality of Suptask.

#### What Are Recent G2 Reviews of Suptask?

**["Works great, easy to use and very responsive team"](https://www.g2.com/survey_responses/suptask-review-10929762)**

**Rating:** 5.0/5.0 stars

_— Verified User in Medical Devices_

[Read full review](https://www.g2.com/survey_responses/suptask-review-10929762)

**["Excellence in support"](https://www.g2.com/survey_responses/suptask-review-10997288)**

**Rating:** 5.0/5.0 stars

_— Diogo M._

[Read full review](https://www.g2.com/survey_responses/suptask-review-10997288)

#### What Are G2 Users Discussing About Suptask?

- [What is Suptask used for?](https://www.g2.com/discussions/what-is-suptask-used-for)

### [Atlas Support](https://www.g2.com/products/atlas-support/reviews)

Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across your customers’ journey into a single location so you can give faster, more effective responses and can analyze and learn from your customers’ holistic needs. Here's a glimpse of how you can 10X your customer support using Atlas: 👋 Customer Timeline: View a customer's entire journey in a single, easy to follow, chronological timeline. 📹 Session Recording: A video is worth a thousand words. Let your customers show you rather than tell you with session recording. 🤖 Chatbot: Guide your customers through their journey by creating helpful and engaging chatbot workflows for any experience. 💬 Help Center: Cut your workload in half by giving your customers answers to their most common questions through a self-serve help center. 📬 Omnichannel: Chat, Email, SMS, Whatsapp, Slack: Talk to your customers where they already are from one simple, unified interface. 📊 Reports: Track the quality of your customer support through easy to read charts sent directly to your inbox. ⌨️ Keyboard First: Take any action and navigate throughout the app with just a few keystrokes.

**Average Rating:** 4.9/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate Atlas Support?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.0/10)
- **Workflow:** 6.7/10 (Category avg: 8.7/10)
- **Customization :** 8.5/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Atlas Support?

- **Seller:** [Atlas Support Inc](https://www.g2.com/sellers/atlas-support-inc)
- **Year Founded:** 2021
- **HQ Location:** Pleasanton, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1a0d25769830f7f662c3dc671f7e16ec4bc551ad739324df9894f2e37f79f5ae&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlas-support-inc&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 87% Small, 13% Medium

#### What Do G2 Reviewers Say About Atlas Support?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **helpful support team** of Atlas Support for their responsiveness and tailored solutions, enhancing user experience.
- Users praise the **fast and responsive support team** of Atlas Support, ensuring a smooth and effective experience.
- Users praise the **ease of use** of Atlas Support, finding it intuitive and supportive for seamless customer interactions.
- Users value the **customizability** of Atlas Support, enabling tailored solutions that meet specific organizational needs.
- Users love the **intuitive interface** of Atlas Support, which simplifies navigation and enhances the overall user experience.

##### Cons

- Users suggest that improved **reporting capabilities** would enhance Atlas Support by offering deeper insights and custom analytics.
- Users find the **difficult implementation** process challenging initially, but successful setup leads to positive experiences.
- Users experience some **integration issues** with Atlas Support, requiring assistance during setup but overall enjoying the results.
- Users dislike the **ticketing issues** where Atlas creates new tickets for email replies, though it's not a major problem.
- Users find the **automatic ticket creation from email replies** inconvenient, though it’s not a major issue.

#### What Are Recent G2 Reviews of Atlas Support?

**["Efficient, User-Friendly, and Backed by a Great Support Team"](https://www.g2.com/survey_responses/atlas-support-review-10860948)**

**Rating:** 4.0/5.0 stars

_— Damian T._

[Read full review](https://www.g2.com/survey_responses/atlas-support-review-10860948)

**["A Game-Changer for Our Team!"](https://www.g2.com/survey_responses/atlas-support-review-10580532)**

**Rating:** 5.0/5.0 stars

_— Eurish N._

[Read full review](https://www.g2.com/survey_responses/atlas-support-review-10580532)

### [DeskDirector](https://www.g2.com/products/deskdirector/reviews)

Optimize your business outcomes across your organization with DeskDirector’s all-in-one software. Fuel business success with advanced automation features, scalable workflows, custom forms designer, personalized portals, unique ticket grouping and other flexible capabilities. Consolidate operational workflows through integrations with Microsoft Power Automate, Teams and more. Use DeskDirector for all your MSP or internal teams, as SOP management software, as business processes management and more.

**Average Rating:** 4.4/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate DeskDirector?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Workflow:** 9.4/10 (Category avg: 8.7/10)
- **Customization :** 8.3/10 (Category avg: 8.4/10)
- **Customer Portal:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind DeskDirector?

- **Seller:** [DeskDirector](https://www.g2.com/sellers/deskdirector)
- **Year Founded:** 2012
- **HQ Location:** Auckland, Auckland
- **Twitter:** @DeskDirector  
1,151 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9cbd94b1f1b34671401c9deff9d8b7331d021f9f1209c02b92b3e148bc0383d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeskdirector%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 82% Small, 18% Medium

#### What Are Recent G2 Reviews of DeskDirector?

**["Streamline Ticket Management with this User-Friendly Online Tool"](https://www.g2.com/survey_responses/deskdirector-review-8560368)**

**Rating:** 4.5/5.0 stars

_— Verified User in Civil Engineering_

[Read full review](https://www.g2.com/survey_responses/deskdirector-review-8560368)

**["DeskDirector Review"](https://www.g2.com/survey_responses/deskdirector-review-8604811)**

**Rating:** 4.5/5.0 stars

_— Shabbir H._

[Read full review](https://www.g2.com/survey_responses/deskdirector-review-8604811)

#### What Are G2 Users Discussing About DeskDirector?

- [What is DeskDirector used for?](https://www.g2.com/discussions/what-is-deskdirector-used-for) - 1 comment

### [ReadyDesk](https://www.g2.com/products/readydesk/reviews)

Web based help desk software with live chat and remote desktop

**Average Rating:** 3.9/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate ReadyDesk?

- **Has the product been a good partner in doing business?:** 5.6/10 (Category avg: 9.0/10)
- **Workflow:** 6.7/10 (Category avg: 8.7/10)
- **Customization :** 7.9/10 (Category avg: 8.4/10)
- **Customer Portal:** 6.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ReadyDesk?

- **Seller:** [ReadyDesk](https://www.g2.com/sellers/readydesk)
- **HQ Location:** San Diego, CA
- **Twitter:** @ReadyDeskACTUAL  
1 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a09ced13b8d06907158366f01b70acb5f082ec0a3f139c347ca6f7e8a489f05d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freadydesksoftware%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 70% Small, 20% Medium

#### What Do G2 Reviewers Say About ReadyDesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customizability** of ReadyDesk, allowing tailored workflows that boost productivity and streamline ticket management.
- Users rave about the **user-friendly interface** of ReadyDesk, simplifying navigation for both agents and customers.
- Users value the **user-friendly interface** of ReadyDesk, facilitating seamless navigation for both support agents and customers.
- Users appreciate the **intuitive interface** of ReadyDesk, making navigation seamless for both agents and customers.
- Users love the **user-friendly interface** of ReadyDesk, making navigation seamless for support agents and customers alike.

##### Cons

- Some users consider the **pricing structure to be expensive** , making it challenging for smaller businesses and startups.
- Users experience **limited integrations** with ReadyDesk, resulting in connectivity challenges with other essential business tools.
- Users feel the **lack of integrations** limits ReadyDesk's connectivity with other essential business tools.
- Users find the **learning curve challenging** , as mastering certain features takes time, especially for newcomers.
- Users feel that the **limited integrations** of ReadyDesk restrict connectivity with popular business tools compared to competitors.

#### What Are Recent G2 Reviews of ReadyDesk?

**["Powerful and Cloud Based Help Desk Solution"](https://www.g2.com/survey_responses/readydesk-review-10377969)**

**Rating:** 4.5/5.0 stars

_— Andrea M._

[Read full review](https://www.g2.com/survey_responses/readydesk-review-10377969)

**["Its customer supp software designed to streamline service operations for businesses of various sizes"](https://www.g2.com/survey_responses/readydesk-review-10386593)**

**Rating:** 4.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/readydesk-review-10386593)

#### What Are G2 Users Discussing About ReadyDesk?

- [What is ReadyDesk used for?](https://www.g2.com/discussions/what-is-readydesk-used-for)

### [VisionFlow](https://www.g2.com/products/visionflow/reviews)

VisionFlow is a powerful unified platform for your whole organisation (or just a team): Helpdesk & Customer Support, IT Service Management (ITSM), Application Lifecycle Management, Project Management, Product Development, CRM and more. It is modular and responsive to your needs and gives you the setup you require.

**Average Rating:** 4.4/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate VisionFlow?

- **Workflow:** 8.1/10 (Category avg: 8.7/10)
- **Customization :** 8.3/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind VisionFlow?

- **Seller:** [Visionera AB](https://www.g2.com/sellers/visionera-ab)
- **Year Founded:** 2001
- **HQ Location:** Stockholm, Stockholm
- **Twitter:** @visioneraAB  
74 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2cca09fdae6e94a1c6c3e964a85d7534855ac5e96ba718a64d9739abd08e8e31&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F648509%2F&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 45% Small, 27% Large

#### What Are Recent G2 Reviews of VisionFlow?

**["the best platform for your work table"](https://www.g2.com/survey_responses/visionflow-review-3930063)**

**Rating:** 4.5/5.0 stars

_— Lowin G._

[Read full review](https://www.g2.com/survey_responses/visionflow-review-3930063)

**[""measure the life of your applications, manage your projects and configure it to your needs""](https://www.g2.com/survey_responses/visionflow-review-3976976)**

**Rating:** 4.5/5.0 stars

_— Michael C._

[Read full review](https://www.g2.com/survey_responses/visionflow-review-3976976)

#### What Are G2 Users Discussing About VisionFlow?

- [What is VisionFlow used for?](https://www.g2.com/discussions/what-is-visionflow-used-for)

### [Centro](https://www.g2.com/products/centro-centro/reviews)

Centro enables sales and support teams to learn and react in Salesforce, Microsoft Teams, and Slack, with the tools and automation to be super effective in both platforms. Discover & organize Slack and Teams conversations in Salesforce, automate creating and editing records in chat, and more.

**Average Rating:** 5.0/5.0

**Total Reviews:** 41

#### How Do G2 Users Rate Centro?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10)
- **Workflow:** 8.9/10 (Category avg: 8.7/10)
- **Customization :** 8.7/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Centro?

- **Seller:** [Centro](https://www.g2.com/sellers/centro)
- **Year Founded:** 2020
- **HQ Location:** Boulder, Colorado
- **Twitter:** @CentroRocksLLC  
59 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fd48dcf5d308c4fb4c26bcf03932900fc79f260641f8c557c1b08d2b3ec18292&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcentro-rocks%2F&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 63% Medium, 22% Small

#### What Do G2 Reviewers Say About Centro?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Centro's **exceptional customer support** , noting responsiveness and valuable partnership in overcoming challenges.
- Users appreciate the **seamless integration with Salesforce** , enhancing workflows for sales and customer success teams.
- Users value the **seamless Slack integration** with Salesforce, enhancing workflows and improving team responsiveness effortlessly.
- Users value the **seamless integrations** between Salesforce and Slack, enhancing workflows and improving team responsiveness.
- Users highlight Centro's **exceptional customer support** and seamless integration, greatly enhancing their workflow and collaboration.

##### Cons

- Users find the **complexity** of implementing Centro challenging due to its reliance on dedicated Salesforce admin resources.
- Users find the **steep learning curve** of Centro challenging, necessitating dedicated Salesforce Admin support for effective use.
- Users find Centro's **limited automation** challenging without dedicated admin support, impacting scalability and ease of use.
- Users note a **steep learning curve** with Centro due to the need for Salesforce expertise and extensive admin support.
- Users find that **automation requires significant technical skills** , making it challenging to maximize Centro's potential.

#### What Are Recent G2 Reviews of Centro?

**["Effortless Integration Boosts Audit Efficiency"](https://www.g2.com/survey_responses/centro-review-12486617)**

**Rating:** 4.5/5.0 stars

_— Becca D._

[Read full review](https://www.g2.com/survey_responses/centro-review-12486617)

**["A Better Salesforce–Slack Integration Than Slaesforce's Native One"](https://www.g2.com/survey_responses/centro-review-12913262)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/centro-review-12913262)

### [Chatway Live Chat](https://www.g2.com/products/chatway-chatway-live-chat/reviews)

Chatway transforms online customer interactions with its live chat and AI chatbot solution for websites. Offering real-time communication, customizable widgets, intelligent chatbots, and AI-powered support, it enhances user experience. Responsive across devices, Chatway empowers businesses to engage visitors, resolve issues, automate answers, and convert leads efficiently. Elevate your online presence and build lasting customer relationships with Chatway.

**Average Rating:** 4.9/5.0

**Total Reviews:** 91

#### How Do G2 Users Rate Chatway Live Chat?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Customization :** 9.2/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Chatway Live Chat?

- **Seller:** [Chatway](https://www.g2.com/sellers/chatway)
- **Year Founded:** 2014
- **HQ Location:** Tel Aviv, IL
- **Twitter:** @chatway\_inc  
12 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b26848945bf5ee0d1f415fd03b36fa1c79f42a96b8f67f0d84579e4af41fe07&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5812499%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Founder
- **Top Industries:** Leisure, Travel & Tourism, Retail
- **Company Size:** 91% Small, 3% Medium

#### What Do G2 Reviewers Say About Chatway Live Chat?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Chatway Live Chat, making customer interactions seamless and efficient.
- Users rave about the **excellent customer support** of Chatway Live Chat, making their experience efficient and pleasant.
- Users love the **easy setup** of Chatway Live Chat, allowing quick integration and seamless communication management.
- Users appreciate the **simplicity and ease of use** of Chatway Live Chat, enhancing efficiency for small teams.
- Users find **easy communication** with Chatway Live Chat essential for immediate responses and seamless integrations into websites.

##### Cons

- Users feel that the **customization options are limited** , wishing for more control over design and features.
- Users find the service **expensive** , wishing for a more scalable pricing model based on user count.
- Users find the **limitations of the free version** restrictive, particularly with single-user access and short chat history.
- Users are frustrated by the lack of **chatbot capabilities** , limiting automated responses and support outside business hours.
- Users find **integration issues** with Chatway Live Chat that can disrupt the seamless experience they desire.

#### What Are Recent G2 Reviews of Chatway Live Chat?

**["Simple and Effective Live Chat for Customer Support"](https://www.g2.com/survey_responses/chatway-live-chat-review-12672429)**

**Rating:** 5.0/5.0 stars

_— salman i._

[Read full review](https://www.g2.com/survey_responses/chatway-live-chat-review-12672429)

**["Solves 95% of our support requests on it's own"](https://www.g2.com/survey_responses/chatway-live-chat-review-12468903)**

**Rating:** 5.0/5.0 stars

_— Moshe F S._

[Read full review](https://www.g2.com/survey_responses/chatway-live-chat-review-12468903)

### [Comm100](https://www.g2.com/products/comm100-network-corporation-comm100/reviews)

Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent customer service. With a diverse clientele that includes notable names such as Rackspace, Stanford University, and Global Affairs Canada, Comm100 provides a robust platform that integrates multiple communication channels, ensuring that users can engage with their customers effectively, regardless of the medium. The Comm100 platform consolidates various support channels, including live chat, email, social media, secure messaging, and self-service resources, into a single, unified experience. This integration enhances visibility and streamlines workflows, allowing support teams to manage conversations efficiently and respond to inquiries promptly. By centralizing interactions, organizations can maintain a consistent service level across different channels, catering to a wide range of audiences and handling varying interaction volumes without compromising quality. One of the standout features of Comm100 is its advanced AI capabilities, which are woven throughout the platform to boost both productivity and performance for support teams. The software includes agentic tools designed to assist with routine interactions, enabling human agents to focus on more complex inquiries. Additionally, AI-driven quality assurance mechanisms help uphold service standards, while data-driven insights provide valuable information on trends and performance gaps. These features support continuous improvement initiatives, allowing organizations to refine their customer service strategies over time. Comm100 is built with flexibility, reliability, and scalability in mind, making it suitable for organizations operating in complex service environments that demand high levels of security, compliance, and uptime. The platform is adaptable to various operational models, ensuring that organizations can maintain stability and governance while meeting their unique service requirements. This adaptability is crucial for organizations looking to enhance their customer engagement strategies without sacrificing control or oversight. By combining intelligent automation with human-led service, Comm100 empowers organizations to foster stronger customer relationships, improve productivity, and achieve superior support outcomes at scale. This balanced approach not only helps organizations meet increasing service expectations but also supports long-term strategies for resilience and growth. Furthermore, leadership teams can leverage reliable analytics and actionable insights to measure performance, optimize resources, and make informed decisions across channels and teams, ultimately enhancing the overall customer experience in today’s dynamic digital landscape.

**Average Rating:** 4.4/5.0

**Total Reviews:** 52

#### How Do G2 Users Rate Comm100?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10)
- **Customization :** 8.2/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Comm100?

- **Seller:** [Comm100 Network Corporation](https://www.g2.com/sellers/comm100-network-corporation)
- **Company Website:** www.comm100.com
- **Year Founded:** 2009
- **HQ Location:** Vancouver, Canada
- **Twitter:** @Comm100  
4,688 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=34614b5b40a0f67a1bf89110adabcb7be44355817d9c7573f4e95349bda6a37a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcomm100-network-corporation%2F&secure%5Burl_type%5D=linkedin_company_website)  
88 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Gambling & Casinos
- **Company Size:** 48% Small, 37% Medium

#### What Do G2 Reviewers Say About Comm100?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **versatile functions** and strong AI features of Comm100, enhancing their support experience effectively.
- Users find Comm100 to have an **easy-to-use system** , enhancing their overall experience and support efficiency.
- Users value the **helpful support team** of Comm100, enhancing their overall experience from setup to daily operations.
- Users praise the **excellent customer support** of Comm100, highlighting their responsiveness and knowledgeable assistance.
- Users highlight the **efficiency** of Comm100, noting the intuitive interface and automation that enhance customer support operations.

##### Cons

- Users experience **chatbot issues** with Comm100, as the AI struggles to effectively handle member queries when agents are unavailable.
- Users are frustrated by the **lack of updates** in Comm100, which hampers improvement and responsiveness to user feedback.
- Users face **integration challenges** with Comm100, particularly with HubSpot, affecting chat functionality and user experience.
- Users note that the **AI chatbot struggles with issue resolution** when human agents aren't available, affecting support quality.
- Users are frustrated with the **lack of update options** for user segments, complicating user management processes.

#### What Are Recent G2 Reviews of Comm100?

**["Easy Onboarding, User-Friendly Interface, and Straightforward Salesforce Integration"](https://www.g2.com/survey_responses/comm100-review-12855831)**

**Rating:** 4.5/5.0 stars

_— Verified User in Sports_

[Read full review](https://www.g2.com/survey_responses/comm100-review-12855831)

**["Responsive Support and a Smooth Desktop Experience"](https://www.g2.com/survey_responses/comm100-review-12885472)**

**Rating:** 5.0/5.0 stars

_— Brian M._

[Read full review](https://www.g2.com/survey_responses/comm100-review-12885472)

#### What Are G2 Users Discussing About Comm100?

- [What is Comm100 Live Chat used for?](https://www.g2.com/discussions/what-is-comm100-live-chat-used-for)
- [Is live chat app safe?](https://www.g2.com/discussions/is-live-chat-app-safe)
- [What is chat customer service?](https://www.g2.com/discussions/what-is-chat-customer-service)
- [How do I manage live chat?](https://www.g2.com/discussions/how-do-i-manage-live-chat)
- [Which live chat software is best?](https://www.g2.com/discussions/which-live-chat-software-is-best)

### [Complaints Pro](https://www.g2.com/products/complaints-pro/reviews)

Complaints Pro is a cloud software that helps you handle every customer complaint timely and efficiently, then it aggregates customer insights empowering you to improve your products and processes.

**Average Rating:** 4.3/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Complaints Pro?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Workflow:** 9.2/10 (Category avg: 8.7/10)
- **Customization :** 9.3/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Complaints Pro?

- **Seller:** [Coretec Solutions](https://www.g2.com/sellers/coretec-solutions)
- **Year Founded:** 2002
- **HQ Location:** Nairobi, Kenya
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=87a776dac740db241a5ec9af890ac555c7df07d0764c6b781c69af2b44d4bdc9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2250948&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Do G2 Reviewers Say About Complaints Pro?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **automation features** of Complaints Pro, streamlining feedback processes and enhancing efficiency.
- Users value the **efficiency** of Complaints Pro, which streamlines critical processes and saves valuable time.
- Users value the **timely tracking features** of Complaints Pro, enhancing feedback processes and reducing risks effectively.
- Users value the **automated responses** for timely complaint handling and efficient updates throughout the process.

##### Cons

- Users face **email issues** with Complaints Pro, as complaint numbers often land in junk folders or aren't sent at all.
- Users feel the **cost is at the higher end** , suggesting that pricing requires slight improvement for better value.
- Users face challenges with **missing features** in Complaints Pro, leading to issues in complaint notifications and tracking.
- Users face **reply issues** , with complaint emails often landing in junk folders or not being sent at all.
- Users often face **technical issues** with complaint number emails, causing confusion and difficulties in tracking complaints.

#### What Are Recent G2 Reviews of Complaints Pro?

**["It's a great platform.."](https://www.g2.com/survey_responses/complaints-pro-review-9335774)**

**Rating:** 4.5/5.0 stars

_— pankaj k._

[Read full review](https://www.g2.com/survey_responses/complaints-pro-review-9335774)

**["Complaints Pro - Review For the Great Cloud Software"](https://www.g2.com/survey_responses/complaints-pro-review-10146895)**

**Rating:** 5.0/5.0 stars

_— Verified User in Staffing and Recruiting_

[Read full review](https://www.g2.com/survey_responses/complaints-pro-review-10146895)

#### What Are G2 Users Discussing About Complaints Pro?

- [What is Complaints Pro used for?](https://www.g2.com/discussions/what-is-complaints-pro-used-for)

### [Extension for Jira Service Management](https://www.g2.com/products/extension-for-jira-service-management/reviews)

Customize Jira Service Management projects and Customer Portals flexibly. Spoil your customers with a smooth service process thanks to our feature bundle. Contact Us

**Average Rating:** 4.5/5.0

**Total Reviews:** 7

#### How Do G2 Users Rate Extension for Jira Service Management?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Workflow:** 8.0/10 (Category avg: 8.7/10)
- **Customization :** 9.0/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Extension for Jira Service Management?

- **Seller:** [Deviniti](https://www.g2.com/sellers/deviniti)
- **Year Founded:** 2004
- **HQ Location:** Wrocław, Dolnośląskie
- **Twitter:** @deviniti\_voice  
806 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f77d4abc9989be971bf18b8e8e85588ebb835fe2cbb6bc17963ac24161be16a3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeviniti%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
266 employees on LinkedIn®
- **Ownership:** NASDAQ: TEAM

#### Who Uses This Product?

- **Company Size:** 57% Medium, 43% Small

#### What Do G2 Reviewers Say About Extension for Jira Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **improved efficiency** of the Extension for Jira Service Management, enhancing overall performance and customization.
- Users value the **flexibility** of the Extension for Jira Service Management, enabling tailored workflows and dynamic forms.
- Users value the **enhanced customization** of the Extension for Jira Service Management, improving efficiency and customer experience.
- Users value the **enhanced customization** features of the Extension for Jira Service Management, boosting efficiency and customer satisfaction.
- Users value the **easy access** of Extension for Jira Service Management, enhancing their overall user experience significantly.

##### Cons

- Users find the **limited customization** options frustrating, as they lead to a complex setup requiring significant time and expertise.
- Users find the **steep learning curve** challenging, requiring significant time and expertise to navigate effectively.
- Users experience **poor performance** due to a complex learning curve and UI/UX limitations impacting their overall satisfaction.
- Users find the **time-consuming setup process** challenging, needing significant expertise for effective customizations.

#### What Are Recent G2 Reviews of Extension for Jira Service Management?

**["Enhance the capabilities of Jira Service Management"](https://www.g2.com/survey_responses/extension-for-jira-service-management-review-10713188)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/extension-for-jira-service-management-review-10713188)

**["Easy way to manage all"](https://www.g2.com/survey_responses/extension-for-jira-service-management-review-11028249)**

**Rating:** 4.5/5.0 stars

_— Valeria M._

[Read full review](https://www.g2.com/survey_responses/extension-for-jira-service-management-review-11028249)

### [Giva](https://www.g2.com/products/giva/reviews)

Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, hardware/software asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop. Giva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets and on/off boarding. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase User satisfaction. Many fast to deploy integration options are available including LDAP. Giva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important user issues. 24/7 USA-based technical support. New product releases every 3 weeks using Agile software development. Pricing is per technician.

**Average Rating:** 4.7/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Giva?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.0/10)
- **Workflow:** 10.0/10 (Category avg: 8.7/10)
- **Customization :** 9.4/10 (Category avg: 8.4/10)
- **Customer Portal:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Giva?

- **Seller:** [Giva](https://www.g2.com/sellers/giva-542ebd70-c180-4727-a13d-5f2f7c2f27b0)
- **Year Founded:** 1999
- **HQ Location:** Sunnyvale, US
- **Twitter:** @GivaHelpDesk  
1 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0714ae601986886ecc6c4f1ea4f1232c0ee7d30b6dddf6367ce15bf6fbd6db66&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgivainc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 30% Large, 30% Medium

#### What Do G2 Reviewers Say About Giva?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Giva, appreciating its intuitive design and efficient ticket management.
- Users appreciate the **enhanced customer satisfaction** provided by Giva's empathetic and efficient communication capabilities.
- Users commend Giva for its **workflow efficiency** , streamlining communication and enhancing issue resolution across multiple applications.
- Users value Giva for its **business efficiency** , streamlining issue tracking and enhancing accountability across multiple applications.
- Users appreciate the **efficiency** of Giva, enabling quick tracking and resolution of issues across various applications.

##### Cons

- Users experience **ticketing issues** with Giva as email ticket creation fails, necessitating the use of additional software.
- Users find Giva lacking in **efficiency** due to the need for external tools for round robin ticketing management.
- Users feel the lack of a **round robin ticketing component** in Giva hinders workflow efficiency and integration.
- Users express a need for a **round robin ticketing feature** in Giva to streamline their workflow effectively.
- Users desire a **round robin ticketing feature** in Giva eHelpDesk, preferring to manage everything in one application.

#### What Are Recent G2 Reviews of Giva?

**["Reliable System of Record with Design-Dependent Reporting"](https://www.g2.com/survey_responses/giva-review-12565614)**

**Rating:** 4.0/5.0 stars

_— Nathan E._

[Read full review](https://www.g2.com/survey_responses/giva-review-12565614)

**["Reliable, Affordable Service Management That Streamlined Reporting and Service Desk Efficiency"](https://www.g2.com/survey_responses/giva-review-12544692)**

**Rating:** 5.0/5.0 stars

_— Diane A._

[Read full review](https://www.g2.com/survey_responses/giva-review-12544692)

#### What Are G2 Users Discussing About Giva?

- [What is Giva eHelpDesk used for?](https://www.g2.com/discussions/what-is-giva-ehelpdesk-used-for)

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Spotlight Categories

[Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm)

[Digital Experience Platforms (DXP)](https://www.g2.com/categories/digital-experience-platforms-dxp)

[Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i)

[Employee Engagement Software](https://www.g2.com/categories/employee-engagement)

[Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt)

Similar Categories

- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Help Desk Themes](/categories/help-desk/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels.

### Core Capabilities of Help Desk Software

To qualify for inclusion in the Help Desk category, a product must:

- Organize external customer inquiries into tickets for support agents
- Aggregate inquiries from emails and a customer portal
- Assign tickets to support agents for prompt service

### Common Use Cases for Help Desk Software

Help desk software is commonly used to:

- Manage incoming customer inquiries across email, phone, social media, and portals
- Track ticket status and prioritize issues for support teams
- Provide customers with self-service options through knowledge bases or portals
- Monitor agent performance and customer service metrics
- Centralize multi-channel communication for faster resolution

### How Help Desk Software Differs from Other Tools

Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality.

### Insights from G2 on Help Desk Software

Based on category trends on G2, streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance.

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