# Best Help Desk Software - Page 3

## How Many Help Desk Software Products Does G2 Track?

**Total Products under this Category:** 515

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Help Desk Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 78,100+ Authentic Reviews
- 515+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Help Desk Software
 ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=574&focus%5B%5D=2743&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=2864)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Freshservice.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=freshservice)

**Sponsored**

### SAP Service Cloud

SAP Service Cloud is a customer service solution for the agentic era. It enables you to turn complex requests into effortless, personalized experiences for every customer, with the power and efficiency of AI With SAP Service Cloud you can: \* Get to the right resolution faster: Automate routine requests and guide agents with AI‑driven summaries, recommendations, and next‑best actions to reduce effort and time to resolution. \* Personalize support at scale: Use unified customer and business data with AI insights to deliver context‑aware interactions on every channel. \* Turn service into a growth driver: Proactively reduce escalations, improve retention, identify revenue opportunities, and lower cost to serve with outcome‑focused analytics and automation.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-14T02%3A16%3A02Z&secure%5Bdisplayable_resource_id%5D=58&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=58&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3FhsCtaTracking%3D18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%25257C9240b30c-14d1-4d0d-b285-54b5717d2b6b%26page%3D3&secure%5Btoken%5D=f72077bf1d1e14bdb49db5d684d906d770f63da7326d7c789faab117bf64b648&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url)

### [Milvus TI](https://www.g2.com/products/milvus-ti/reviews)

O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional e melhorar a experiência do cliente. A solução reúne em um único ambiente recursos de Help Desk, gestão de tickets, inventário de TI, atendimento multicanal (e-mail, chat, WhatsApp e outros) e automação de processos, permitindo maior controle, visibilidade e padronização das operações de suporte e atendimento. Com foco em simplicidade, escalabilidade e integração, o Milvus se conecta facilmente a ferramentas de CRM, marketing e vendas, ajudando equipes a tomar decisões baseadas em dados e a acompanhar indicadores em tempo real. É ideal para empresas de diferentes portes que desejam profissionalizar o suporte, organizar ativos tecnológicos e fortalecer o relacionamento com seus clientes.

**Average Rating:** 4.8/5.0

**Total Reviews:** 132

#### How Do G2 Users Rate Milvus TI?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Workflow:** 9.4/10 (Category avg: 8.7/10)
- **Customization :** 9.6/10 (Category avg: 8.4/10)
- **Customer Portal:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Milvus TI?

- **Seller:** [Milvus](https://www.g2.com/sellers/milvus)
- **HQ Location:** São Caetano do Sul, BR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b5207e3e565cbf695d644e8785c6511fd183ee9cd09a9a94b41005eeeae290bf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmilvusbr%2F&secure%5Burl_type%5D=linkedin_company_website)  
72 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Analista de TI, Analista de Suporte
- **Top Industries:** Information Technology and Services, Computer Networking
- **Company Size:** 45% Small, 42% Medium

#### What Do G2 Reviewers Say About Milvus TI?

_AI-generated summary from verified user reviews_

##### Pros

- Users benefit from the **efficient ticket management and automation** features of Milvus TI, streamlining daily operations effectively.
- Users rave about the **automation features** of Milvus TI, significantly reducing manual workloads and enhancing efficiency.
- Users praise the **efficiency** of Milvus TI, streamlining ticket management and enhancing daily operations with automation.
- Users appreciate the **management efficiency** of Milvus TI, automating tasks and enhancing daily operations seamlessly.
- Users value the **WhatsApp integration** in Milvus TI, which streamlines ticket management and enhances operational efficiency.

##### Cons

- Users experience **connection issues** with Milvus TI, especially on older hardware, leading to sluggish performance and unreliability.
- Users find the **performance issues** of Milvus TI concerning, particularly on older hardware with sluggish connections.
- Users find Milvus TI **initially complex** due to filter usage, but it becomes manageable with time and effort.
- Users experience **latency issues** with Milvus TI, especially on older hardware, affecting performance and connection speed.
- Users find the **learning curve steep** with Milvus TI, making it initially complex for those unfamiliar with filters.

#### What Are Recent G2 Reviews of Milvus TI?

**["Intuitive system with complete inventory, service, and tickets, good cost-benefit"](https://www.g2.com/survey_responses/milvus-ti-review-12376802)**

**Rating:** 4.0/5.0 stars

_— Gabriel M._

[Read full review](https://www.g2.com/survey_responses/milvus-ti-review-12376802)

**["Strategic dashboards that elevate real-time support management"](https://www.g2.com/survey_responses/milvus-ti-review-12378087)**

**Rating:** 5.0/5.0 stars

_— Pytter S._

[Read full review](https://www.g2.com/survey_responses/milvus-ti-review-12378087)

### [Desk365](https://www.g2.com/products/desk365/reviews)

Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. With advanced features like AI-agent, approval management, ITAM, and Microsoft 365 integration, Desk365 stands for better service, better products, and AI that truly delivers.

**Average Rating:** 4.9/5.0

**Total Reviews:** 32

#### How Do G2 Users Rate Desk365?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Workflow:** 9.5/10 (Category avg: 8.7/10)
- **Customization :** 8.8/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Desk365?

- **Seller:** [Desk365](https://www.g2.com/sellers/desk365)
- **Company Website:** www.desk365.io
- **Year Founded:** 2020
- **HQ Location:** San Francisco Bay Area, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9af2a3642e435403e42f710a2ed20477608df6f7091902e136498e2fa3ed51aa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68882951&secure%5Burl_type%5D=linkedin_company_website)  
41 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 59% Medium, 34% Small

#### What Do G2 Reviewers Say About Desk365?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **seamless integrations** with Microsoft365 and Teams, enhancing support and collaboration for their organizations.
- Users value the **full customization** of Desk365, allowing tailored solutions for their specific needs and enhancing productivity.
- Users love the **customizability** of Desk365, making it easy to tailor the software to their specific needs.
- Users find the **easy setup** of Desk365 to be a significant advantage, streamlining the implementation process for diverse teams.
- Users commend the **responsive customer support** of Desk365, ensuring timely solutions and effective communication.

##### Cons

- Users find the **navigation confusing** , making it challenging to locate responses and effectively manage tasks.
- Users desire more **robust reporting** capabilities in Desk365 to effectively present data to management.
- Users are frustrated with the **dashboard issues** , including poor color schemes and response visibility challenges.
- Users feel Desk365 lacks **adequate AI features** , limiting its ability to adapt to evolving business needs.
- Users note the **lack of integration** with Monday.com as a drawback that hinders workflow efficiency.

#### What Are Recent G2 Reviews of Desk365?

**["Perfect tools for MSPs, easy to use and manage"](https://www.g2.com/survey_responses/desk365-review-12947626)**

**Rating:** 5.0/5.0 stars

_— Steve B._

[Read full review](https://www.g2.com/survey_responses/desk365-review-12947626)

**["Best-in-Class Pricing, Easy Onboarding, and Great Integration"](https://www.g2.com/survey_responses/desk365-review-12803498)**

**Rating:** 5.0/5.0 stars

_— Peter S._

[Read full review](https://www.g2.com/survey_responses/desk365-review-12803498)

### [eDesk](https://www.g2.com/products/edesk/reviews)

eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars: Pre-sales Support, Streamline Support, and Build Loyalty. eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver. Start your free 14-day trial or book a demo today!

**Average Rating:** 4.6/5.0

**Total Reviews:** 73

#### How Do G2 Users Rate eDesk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Workflow:** 8.8/10 (Category avg: 8.7/10)
- **Customization :** 7.8/10 (Category avg: 8.4/10)
- **Customer Portal:** 7.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind eDesk?

- **Seller:** [xSellco Software](https://www.g2.com/sellers/xsellco-software)
- **Company Website:** www.xsellco.com
- **HQ Location:** Dublin, Dublin
- **Twitter:** @XSellco  
246 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e87da3e3f67b9de93f51fc954ec72eaf1afb90205a25287387943ed52a4cb7b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fedeskdotcom%2F&secure%5Burl_type%5D=linkedin_company_website)  
84 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director
- **Top Industries:** Retail, Automotive
- **Company Size:** 77% Small, 14% Medium

#### What Do G2 Reviewers Say About eDesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users find eDesk's **ease of use** impressive, benefiting from intuitive design and efficient, supportive assistance.
- Users highlight the **prompt and helpful customer support** from eDesk, enhancing their overall experience and efficiency.
- Users value the **efficiency** of eDesk, appreciating quick support and streamlined communication across multiple platforms.
- Users value the **time-saving centralization** of eDesk, enhancing efficiency and collaboration across customer support channels.
- Users appreciate the **time-saving template feature** of eDesk, enhancing efficiency in customer service tasks.

##### Cons

- Users find the **learning curve steep** , as advanced settings and workflows require time to master and understand.
- Users experience **ticketing issues** with filtering, automatic categorization, and duplicate ticket creation affecting their workflow.
- Users find the pricing of eDesk to be **quite steep** , making it prohibitive for smaller businesses and larger teams.
- Users find eDesk's interface **not intuitive** , requiring time to understand advanced settings and workflows effectively.
- Users find the **automatic ticket categorization frustrating** , as it complicates management and impedes workflow efficiency.

#### What Are Recent G2 Reviews of eDesk?

**["Great Integrations, With Room for Improvement"](https://www.g2.com/survey_responses/edesk-review-13240814)**

**Rating:** 5.0/5.0 stars

_— Aleš P._

[Read full review](https://www.g2.com/survey_responses/edesk-review-13240814)

**["Easy Setup and Fast, Helpful Support for New eDesk Users"](https://www.g2.com/survey_responses/edesk-review-12251088)**

**Rating:** 4.5/5.0 stars

_— Angie S._

[Read full review](https://www.g2.com/survey_responses/edesk-review-12251088)

### [HelpDesk](https://www.g2.com/products/helpdesk/reviews)

HelpDesk.com is the ticketing capability inside Text.com, the customer service platform. Support teams use it to manage tickets from email, live chat, Messenger, and SMS in one queue, with automation and AI handling the repetitive work. Teams receive customer messages across channels, assign them to the right agent or team, track progress against SLAs, and close cases inside a shared inbox. A conversation that starts on Messenger and continues over email stays a single thread, so agents work from full context rather than fragmented records. HelpDesk.com is used by small businesses, mid-market teams, and enterprises across ecommerce, SaaS, IT, HR, travel, and property management. HelpDesk.com integrates with LiveChat, ChatBot.com, Shopify, Salesforce, HubSpot, WordPress, and Webflow through Workflows in the Playbook. Webhooks and an open API extend connectivity to any other tool in a customer's stack. Free migration from other ticketing systems is available, with the vendor covering costs where possible. Key features: AI Agent resolves up to 73% of routine questions in chat before they become a ticket, then hands off to a human with full context. Reply suggestions, ticket summaries, and text enhancements help agents draft accurate responses, understand ticket status at a glance, and adjust tone for the customer. Language detection and tag suggestions automatically route tickets to the right agent and keep queues organized. Workflows and automation rules handle routing, SLA escalation, follow-ups, and repetitive tasks without code. Collaboration tools including private notes, collision detection, shared views, custom fields, and role-based permissions support teams from a handful of agents to large multi-region operations. Reporting covers response times, resolution rates, and agent workload. Teams handle up to 60% quicker response time with automation and AI. The platform is browser-based with desktop apps for Mac and Windows. HelpDesk.com is SOC 2, GDPR, and PCI DSS (SAQ A) compliant, with encryption, secure connections, role-based access, anti-spam protection, and audit logs. Customer support is available 24/7/365.

**Average Rating:** 4.6/5.0

**Total Reviews:** 34

#### How Do G2 Users Rate HelpDesk?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Workflow:** 8.9/10 (Category avg: 8.7/10)
- **Customization :** 9.0/10 (Category avg: 8.4/10)
- **Customer Portal:** 7.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind HelpDesk?

- **Seller:** [Text](https://www.g2.com/sellers/text)
- **Year Founded:** 2002
- **HQ Location:** Boston, MA, USA
- **Twitter:** @text\_hq  
150 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=135d41e78736ea09e7a0dae6252643ecbd494b7104da672504281f4199c28450&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftext%2F&secure%5Burl_type%5D=linkedin_company_website)  
381 employees on LinkedIn®
- **Ownership:** WSE: TXT

#### Who Uses This Product?

- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 59% Small, 35% Medium

#### What Do G2 Reviewers Say About HelpDesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate HelpDesk's **completeness and versatility** , enjoying efficient support with easy integration and collaboration tools.
- Users find HelpDesk to be **easy to use** , allowing efficient management of customer interactions and team collaboration.
- Users value the **customizability** of HelpDesk, enhancing user experience with a versatile and efficient design.
- Users value the **customization** options in HelpDesk, enhancing both versatility and overall user experience.
- Users appreciate HelpDesk's **easy communication** features, enhancing collaboration and streamlining customer interaction management.

##### Cons

- Users struggle with **inadequate filtering** , finding the search functionality limited and lacking advanced options for better results.
- Users find the **limited search features** of HelpDesk hinder their ability to find relevant information efficiently.
- Users find the **limited integrations** with tools like Slack and Firebase inconvenient, hindering a seamless workflow.
- Users face **technical issues** with server connections, impacting login ability and overall efficiency with HelpDesk.
- Users often face **time delays** due to lags and frequent updates, which can hinder efficiency and satisfaction.

#### What Are Recent G2 Reviews of HelpDesk?

**["Effective Customer Communication, Needs Integration"](https://www.g2.com/survey_responses/helpdesk-review-11632836)**

**Rating:** 4.0/5.0 stars

_— Melissa H._

[Read full review](https://www.g2.com/survey_responses/helpdesk-review-11632836)

**["Best support tool ever!"](https://www.g2.com/survey_responses/helpdesk-review-11749064)**

**Rating:** 5.0/5.0 stars

_— Paul B._

[Read full review](https://www.g2.com/survey_responses/helpdesk-review-11749064)

#### What Are G2 Users Discussing About HelpDesk?

- [What are the benefits of help desk software?](https://www.g2.com/discussions/helpdesk-what-are-the-benefits-of-help-desk-software)
- [What are the main components of help desk support?](https://www.g2.com/discussions/helpdesk-what-are-the-main-components-of-help-desk-support)
- [What are the features of help and support?](https://www.g2.com/discussions/what-are-the-features-of-help-and-support)
- [What are the features of help desk software?](https://www.g2.com/discussions/helpdesk-what-are-the-features-of-help-desk-software)

### [DevRev](https://www.g2.com/products/devrev-devrev/reviews)

DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface.

**Average Rating:** 4.3/5.0

**Total Reviews:** 210

#### How Do G2 Users Rate DevRev?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Workflow:** 8.6/10 (Category avg: 8.7/10)
- **Customization :** 7.8/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind DevRev?

- **Seller:** [DevRev](https://www.g2.com/sellers/devrev)
- **Company Website:** devrev.ai
- **Year Founded:** 2020
- **HQ Location:** Palo Alto, CA
- **Twitter:** @devrev  
3,269 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7ff75e6c27a7ab7e34d90b81a332d186bba82f1668a3e24d029651d41f934d4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdevrev%2F&secure%5Burl_type%5D=linkedin_company_website)  
937 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** HR Specialist, Product Manager
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 55% Medium, 33% Small

#### What Do G2 Reviewers Say About DevRev?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of DevRev, noting its user-friendly interface and seamless navigation.
- Users commend the **efficiency** of DevRev, noting its rapid navigation and responsiveness enhances their support experience.
- Users appreciate the **intuitive and powerful features** of DevRev, enhancing communication and operational efficiency across teams.
- Users commend DevRev's **intuitive platform** , seamless communication, flexible workflows, and responsive support team, enhancing overall productivity.
- Users value the **robust functionality and insightful analytics** of DevRev, enhancing their customer engagement experience.

##### Cons

- Users find several **missing features** in DevRev, particularly around automation, reporting, and cohort creation.
- Users note the **limited features** of DevRev, which restricts automation, reporting, and user flow analysis capabilities.
- Users find a **lack of features** in DevRev, impacting automation and reporting capabilities, but improvements are noted.
- Users find the **learning curve steep** , making it challenging for non-tech individuals to navigate DevRev effectively.
- Users find the product **not intuitive** , making it challenging for non-tech teams to navigate and utilize effectively.

#### What Are Recent G2 Reviews of DevRev?

**["DevRev Connects Bugs to Roadmap Seamlessly with a Clean, Jira-Like UI"](https://www.g2.com/survey_responses/devrev-review-13231226)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/devrev-review-13231226)

**["A Modern CRM That Has Streamlined Our Post-Sales Support!"](https://www.g2.com/survey_responses/devrev-review-13224383)**

**Rating:** 4.5/5.0 stars

_— Arpitha H._

[Read full review](https://www.g2.com/survey_responses/devrev-review-13224383)

### [Help Scout](https://www.g2.com/products/help-scout/reviews)

Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media, or self-service—in one unified platform. With advanced tools for collaboration and organization, teams using Help Scout are able to assist 52% more customers. Those who take advantage of our AI features see an additional 36% boost in productivity. Plus, you can build help centers and embed support options directly on your website or app, giving customers instant answers and reducing support volume by 30%. It's no wonder Help Scout is a favorite among support professionals and customers. You can get started in just 15 minutes and become a power user within a day. Teams using Help Scout achieve 25% higher CSAT scores than the industry average and consistently surpass their metrics, helping more customers while delivering exceptional service.

**Average Rating:** 4.4/5.0

**Total Reviews:** 419

#### How Do G2 Users Rate Help Scout?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Workflow:** 8.6/10 (Category avg: 8.7/10)
- **Customization :** 7.7/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Help Scout?

- **Seller:** [Help Scout](https://www.g2.com/sellers/help-scout)
- **Company Website:** www.helpscout.com
- **Year Founded:** 2011
- **HQ Location:** Boston, MA
- **Twitter:** @helpscout  
11,601 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=73743eedbaa9fb84461526de8a8e367ccbdc000e89a8f75ae3ebc9983543351a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1447019%2F&secure%5Burl_type%5D=linkedin_company_website)  
291 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Small, 33% Medium

#### What Do G2 Reviewers Say About Help Scout?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** with Help Scout, finding navigation intuitive and support integration seamless.
- Users value the **responsive technical support** and continual updates, enhancing their experience with helpful new features.
- Users value the **helpful support** from Help Scout, appreciating constant updates and responsive feature requests.
- Users value the **responsive customer support** from Help Scout, enhancing their overall service experience over the years.
- Users love the **knowledge base accessibility** of Help Scout, enabling customers to find solutions independently.

##### Cons

- Users find Help Scout's **limited features** frustrating, especially for advanced reporting and customization needs.
- Users find Help Scout's **limited features** restrictive, especially regarding analytics, customization, and chat availability.
- Users desire **more advanced features** in Help Scout, such as enhanced collaboration and better search functionalities.
- Users find the **limited customization** options of Help Scout restrictive, impacting their ability to tailor the experience.
- Users find the **limited functionality** of Help Scout restrictive, desiring more advanced features and better content management options.

#### What Are Recent G2 Reviews of Help Scout?

**["Customer Context at a Glance with Human, Efficient Workflows"](https://www.g2.com/survey_responses/help-scout-review-12639419)**

**Rating:** 4.0/5.0 stars

_— Noxy P._

[Read full review](https://www.g2.com/survey_responses/help-scout-review-12639419)

**["Seamless, Human-Like Support Emails with Strong Behind-the-Scenes Collaboration"](https://www.g2.com/survey_responses/help-scout-review-12844841)**

**Rating:** 4.0/5.0 stars

_— Afzal M._

[Read full review](https://www.g2.com/survey_responses/help-scout-review-12844841)

#### What Are G2 Users Discussing About Help Scout?

- [What is Help Scout used for?](https://www.g2.com/discussions/what-is-help-scout-used-for)
- [Is Helpscout a CRM?](https://www.g2.com/discussions/is-helpscout-a-crm) - 1 comment
- [What should I look for in a ticketing system?](https://www.g2.com/discussions/what-should-i-look-for-in-a-ticketing-system) - 2 comments
- [What is customer support software?](https://www.g2.com/discussions/what-is-customer-support-software) - 1 comment
- [What is help scout?](https://www.g2.com/discussions/what-is-help-scout) - 1 comment

### [Octadesk](https://www.g2.com/products/octadesk/reviews)

The only AI service platform for all teams: from marketing to sales and after-sales. Centralize conversations and calls, prioritize what matters and automate what you can.

**Average Rating:** 4.6/5.0

**Total Reviews:** 66

#### How Do G2 Users Rate Octadesk?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10)
- **Workflow:** 8.3/10 (Category avg: 8.7/10)
- **Customization :** 7.7/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Octadesk?

- **Seller:** [Octadesk](https://www.g2.com/sellers/octadesk)
- **Year Founded:** 2008
- **HQ Location:** Sao Paulo, SP
- **Twitter:** @octadesk  
85 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c96e189a7218c75176b539950e47f72d557498dc724631dd5693ec56c645bc76&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foctadesk%2F&secure%5Burl_type%5D=linkedin_company_website)  
120 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 62% Small, 35% Medium

#### What Do G2 Reviewers Say About Octadesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Octadesk, finding it intuitive and efficient for managing customer interactions.
- Users value the **intuitive design** of Octadesk, enhancing customer interactions and making management efficient and organized.
- Users enjoy the **AI efficiency** of Octadesk, streamlining customer interactions and enhancing organization and personalization.
- Users appreciate the **intuitive automation** in Octadesk, which enhances efficiency and personalizes client interactions effectively.
- Users appreciate the **automation features** of Octadesk, enhancing customer interactions and saving valuable time.

##### Cons

- Users find it challenging due to **limited chatbot setup features** , particularly in creating flows for multiple connections.
- Users find the **limited chatbot features** in Octadesk hinder their ability to create effective workflows for multiple numbers.
- Users find the **chatbot setup limited** , particularly when creating flows for each connected number, affecting usability.
- Users find the **chatbot setup limited** , particularly struggling with creating flows for multiple connected numbers.
- Users find the **chatbot setup limited** , especially when needing to create individual flows for different numbers.

#### What Are Recent G2 Reviews of Octadesk?

**["Practical and dynamic system, with features that facilitate daily life"](https://www.g2.com/survey_responses/octadesk-review-12355384)**

**Rating:** 4.5/5.0 stars

_— Thaina T._

[Read full review](https://www.g2.com/survey_responses/octadesk-review-12355384)

**["Octadesk changed the game: Integrated WhatsApp, efficient bots, and reports that organize everything"](https://www.g2.com/survey_responses/octadesk-review-12357353)**

**Rating:** 5.0/5.0 stars

_— Augusto B._

[Read full review](https://www.g2.com/survey_responses/octadesk-review-12357353)

### [CommBox](https://www.g2.com/products/commbox/reviews)

CommBox: The AI Customer Engagement Platform for Enterprise CommBox is an enterprise-grade platform that unifies your customer communication -Voice, WhatsApp, Web, and Social - into a single, intelligent workspace. Unlike legacy contact centers that are voice-first, or CRMs that are record-first, CommBox is an engagement-first platform. We provide the intelligent orchestration layer that connects your front-end channels directly to your core business systems (like SAP, Salesforce, and AWS Connect). This allows enterprises to move beyond simple chat and automate the entire lifecycle of a customer request, from the first message to final resolution in your backend systems. Battle-Tested Scale & Security Trusted by over 300 global enterprises—including AIG, IKEA, and Panasonic Connect—CommBox orchestrates 100M+ annual conversations. Our platform is ISO 27001, SOC 2, and GDPR compliant, ensuring a safe, controlled, and scalable path to AI adoption in regulated industries. Key Capabilities: End-to-End Task Resolution: Our AI agents do more than answer questions; they execute business workflows. By syncing directly with your backend systems, they handle high-stakes tasks like customs clearance, insurance claims, and billing updates without manual data entry. Rapid Time-to-Value: We favor immediate impact over multi-year transformations. CommBox layers intelligence over your existing infrastructure, allowing you to deploy AI agents in weeks and deliver measurable ROI within the first month. Unified Fabric for Voice & Digital: Eliminate fragmented context. CommBox maintains a single, continuous thread of context across every channel. When a human handoff occurs, the agent has the full history and data ready for a "warm" transition. Enterprise-Grade WhatsApp: Transform the world’s most popular messaging app into a secure, managed business channel with full HQ visibility, strict governance, and advanced automation. Future-Proof CX Strategy: Adopt AI at your brand’s own pace. Start with high-impact use cases and scale company-wide as your needs evolve, ensuring your infrastructure is always ready for the next wave of innovation.

**Average Rating:** 4.7/5.0

**Total Reviews:** 48

#### How Do G2 Users Rate CommBox?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Workflow:** 10.0/10 (Category avg: 8.7/10)
- **Customization :** 10.0/10 (Category avg: 8.4/10)
- **Customer Portal:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind CommBox?

- **Seller:** [CommBox](https://www.g2.com/sellers/commbox)
- **Year Founded:** 2013
- **HQ Location:** Glil-Yam, Hasharon
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bec1c5b7a8600cbb27079eeaef372859012daf956e6965c6c75b3f18cfe11962&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcommbox1%2F&secure%5Burl_type%5D=linkedin_company_website)  
112 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance
- **Company Size:** 40% Medium, 36% Small

#### What Do G2 Reviewers Say About CommBox?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CommBox, enabling quick communication and efficient task management without technical expertise.
- Users value the **centralized communication** of CommBox, enhancing efficiency, responsiveness, and improving customer service experience.
- Users value the **automation capabilities** of CommBox, enhancing efficiency and streamlining customer communications across various channels.
- Users value the **efficiency** of CommBox, centralizing communications and rapidly enhancing responsiveness and coordination.
- Users value CommBox for its **ease of communication** , enhancing interaction with customers and streamlining agent processes.

##### Cons

- Users report **delays due to unresolved bugs** in CommBox, impacting functionality and requiring frequent support interactions.
- Users face persistent **bugs in the system** , leading to frequent workarounds and ongoing support requests for unresolved issues.
- Users find the **complex sign-up process** of CommBox to be cumbersome, affecting initial engagement with the platform.
- Users find the **complex platform** requires assistance from CommBox’s team, limiting self-service capabilities.
- Users find the **complex sign up process** of CommBox frustrating, making it challenging to start using the product.

#### What Are Recent G2 Reviews of CommBox?

**["CommBox Keeps Us Responsive 24/7 and Capturing Leads Around the Clock"](https://www.g2.com/survey_responses/commbox-review-12411407)**

**Rating:** 5.0/5.0 stars

_— Monica P._

[Read full review](https://www.g2.com/survey_responses/commbox-review-12411407)

**["Transformative Omni-channel Communication Hub"](https://www.g2.com/survey_responses/commbox-review-12315000)**

**Rating:** 5.0/5.0 stars

_— Shay Daniel H._

[Read full review](https://www.g2.com/survey_responses/commbox-review-12315000)

#### What Are G2 Users Discussing About CommBox?

- [What is CommBox used for?](https://www.g2.com/discussions/what-is-commbox-used-for)

### [Pylon](https://www.g2.com/products/pylon-pylon/reviews)

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

**Average Rating:** 4.7/5.0

**Total Reviews:** 111

#### How Do G2 Users Rate Pylon?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Workflow:** 9.7/10 (Category avg: 8.7/10)
- **Customization :** 8.1/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Pylon?

- **Seller:** [Pylon](https://www.g2.com/sellers/pylon)
- **Company Website:** www.usepylon.com
- **HQ Location:** San Francisco, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9234e9ffb8c7308b6165ccf7ff8eca30cff8d3756a31a709e9235207a9a3f6b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fusepylon%2F&secure%5Burl_type%5D=linkedin_company_website)  
153 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Head of Customer Success, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 63% Small, 20% Medium

#### What Do G2 Reviewers Say About Pylon?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Pylon's platform extremely **user-friendly** , enhancing efficiency and simplifying team collaboration through its intuitive design.
- Users love the **ease of use and organizational capabilities** of Pylon for efficient case management and support.
- Users appreciate the **efficiency** of Pylon, enhancing team alignment and productivity through automated systems and reporting dashboards.
- Users find Pylon's **intuitive interface and Slack integration** enhance support operations and team collaboration significantly.
- Users value the **timely and agile customer support** provided by Pylon through integrated communication in Slack.

##### Cons

- Users note the **missing features** in Pylon, such as improved AI analytics, email threading, and image resizing support.
- Users find the **complex setup** of Pylon cumbersome initially, but it eases with custom views for better usability.
- Users find **email issues** concerning, as support ticket management and email threading need significant improvements.
- Users find **limited customization** options in Pylon, particularly on mobile, which affects their overall usability experience.
- Users find Pylon has **limited features** , particularly with customizable forms not indicating users' locations within the platform.

#### What Are Recent G2 Reviews of Pylon?

**["Consolidates Customer Context Across Channels with Fast, Responsive Support"](https://www.g2.com/survey_responses/pylon-review-12725447)**

**Rating:** 4.5/5.0 stars

_— Gail D._

[Read full review](https://www.g2.com/survey_responses/pylon-review-12725447)

**["Efficient and Comprehensive B2B Support with Pylon"](https://www.g2.com/survey_responses/pylon-review-10189372)**

**Rating:** 5.0/5.0 stars

_— Jay D._

[Read full review](https://www.g2.com/survey_responses/pylon-review-10189372)

### [Sobot Omnichannel Suite](https://www.g2.com/products/sobot-omnichannel-suite/reviews)

Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API. From small startups to multinational enterprises, Sobot believes that every business should have access to innovative customer experience tools. Serving over 10,000 brands across diverse industries in 18+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee!, Michael Kors, J&T, Air Liquide, OPay, Mico, and Lilith Games.

**Average Rating:** 4.9/5.0

**Total Reviews:** 47

#### How Do G2 Users Rate Sobot Omnichannel Suite?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Workflow:** 10.0/10 (Category avg: 8.7/10)
- **Customization :** 9.8/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Sobot Omnichannel Suite?

- **Seller:** [Sobot](https://www.g2.com/sellers/sobot)
- **Company Website:** sobot.io
- **HQ Location:** Singapore, SG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69537e33061077500e943928fe1bb63d54d56b5faad48a1563fb16c726fc68cf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsobotofficial&secure%5Burl_type%5D=linkedin_company_website)  
101 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO
- **Top Industries:** Retail
- **Company Size:** 56% Medium, 46% Small

#### What Do G2 Reviewers Say About Sobot Omnichannel Suite?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Sobot's **helpful organization** of client conversations enhances responsiveness and clarity in managing multiple channels.
- Users love the **seamless multi-channel integration** of Sobot, allowing efficient management of interactions and team visibility.
- Users appreciate the **ease of use** of Sobot Omnichannel Suite, streamlining client communications across multiple channels effortlessly.
- Users praise the **efficiency** of Sobot Omnichannel Suite, enhancing speed and clarity in managing client communications.
- Users appreciate the **efficient customer support** provided by Sobot, enabling seamless management across multiple communication channels.

##### Cons

- Users find **limited customization** challenging as advanced workflows and reports require significant initial setup effort.
- Users desire **more built-in templates** for seasonal retail campaigns to reduce manual creation time and improve efficiency.
- Users experience a challenging **learning curve** initially, requiring adjustments for optimal performance before the system becomes reliable.
- Users find the **limited features** challenging for advanced workflows and custom reports without dedicated support.
- Users face a **steep learning curve** with Sobot Omnichannel Suite due to extensive setup requirements and technical input needed.

#### What Are Recent G2 Reviews of Sobot Omnichannel Suite?

**["Shared Inbox and Smart Routing That Keep Our Team in Sync"](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13213278)**

**Rating:** 5.0/5.0 stars

_— Ethan J._

[Read full review](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13213278)

**["Sobot Keeps Enquiries Organized and Saves Time with a Helpful Knowledge Base"](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13243210)**

**Rating:** 5.0/5.0 stars

_— Oliver R._

[Read full review](https://www.g2.com/survey_responses/sobot-omnichannel-suite-review-13243210)

### [TeamSupport](https://www.g2.com/products/teamsupport/reviews)

TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing.

**Average Rating:** 4.4/5.0

**Total Reviews:** 877

#### How Do G2 Users Rate TeamSupport?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Workflow:** 8.6/10 (Category avg: 8.7/10)
- **Customization :** 8.4/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind TeamSupport?

- **Seller:** [TeamSupport](https://www.g2.com/sellers/teamsupport)
- **Year Founded:** 2008
- **HQ Location:** Dallas, TX
- **Twitter:** @TeamSupport  
13,505 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e58dc842b54a3156f3c150e2c118c4f2598c6f9975b9026e9decefb1803ad790&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteamsupport-com%2F&secure%5Burl_type%5D=linkedin_company_website)  
62 employees on LinkedIn®
- **Phone:** +1 (800) 596-2820

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Software Developer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 44% Medium, 39% Small

#### What Do G2 Reviewers Say About TeamSupport?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface and extensive features** of TeamSupport, enhancing customer support efficiency and effectiveness.
- Users value the **ease of use** of TeamSupport, enhancing our team's efficiency and customer service experience.
- Users find the **support team incredibly helpful** , offering deep insights and effective solutions for their concerns.
- Users commend the **excellent customer support** of TeamSupport, highlighting their helpfulness and in-depth product understanding.
- Users value the **task reminders** of TeamSupport, greatly enhancing their organization and efficiency in managing workloads.

##### Cons

- Users experience a **steep learning curve** with TeamSupport, requiring time to master its full capabilities.
- Users face **slow loading** issues with TeamSupport, leading to inconvenience and difficulty navigating lengthy email threads.
- Users often experience **slow performance** with TeamSupport, causing inconvenience and delays in managing email communication effectively.
- Users find the **inadequate search functionality** frustrating, limiting their ability to efficiently reference past solved problems.
- Users note the need for improved **integration with other software tools** to enhance TeamSupport's functionality and customization.

#### What Are Recent G2 Reviews of TeamSupport?

**["TeamSupport Simplifies Multi-Client Ticket Tracking with Helpful Performance Metrics"](https://www.g2.com/survey_responses/teamsupport-review-12433366)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/teamsupport-review-12433366)

**["Excellent B2B Communication Office with Continuous Enhancements"](https://www.g2.com/survey_responses/teamsupport-review-8885777)**

**Rating:** 5.0/5.0 stars

_— Kari B._

[Read full review](https://www.g2.com/survey_responses/teamsupport-review-8885777)

#### What Are G2 Users Discussing About TeamSupport?

- [What is TeamSupport used for?](https://www.g2.com/discussions/what-is-teamsupport-used-for) - 1 comment, 1 upvote

### [Wavity Help and Service Desk](https://www.g2.com/products/wavity-help-and-service-desk/reviews)

Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are a small organization using spreadsheets and ad-hoc homegrown solutions or solutions from the big guys. It is particularly well suited for Business Process Outsourcing (BPO) organizations since it offers the ability to offer the unique functionality needed by each customer and is cost effective. This is made possible by our Zero Code Application Designer and wBots – our RPA (Robotic Powered Automation) tools. Our Analytics engine gives you actionable metrics - in real time - as defined by you! Our radical pricing model is guaranteed to reduce your SaaS spend.

**Average Rating:** 4.9/5.0

**Total Reviews:** 34

#### How Do G2 Users Rate Wavity Help and Service Desk?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Workflow:** 9.6/10 (Category avg: 8.7/10)
- **Customization :** 9.9/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Wavity Help and Service Desk?

- **Seller:** [Wavity](https://www.g2.com/sellers/wavity-945dce21-f871-40dc-a74f-77400146c1aa)
- **Year Founded:** 2016
- **HQ Location:** San Jose, CA
- **Twitter:** @WavityInc  
27 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=15b4592e5f31185b80c06770f86edf7838296ecaf09ab56dfbcdb7dec11b9a6b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwavity%2F&secure%5Burl_type%5D=linkedin_company_website)  
79 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Mechanical or Industrial Engineering
- **Company Size:** 71% Medium, 18% Small

#### What Do G2 Reviewers Say About Wavity Help and Service Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **customizability** of Wavity Help and Service Desk, effectively tailoring it to their unique needs.
- Users appreciate the **ease of use** of Wavity Help and Service Desk, enhancing team efficiency and communication.
- Users value the **efficiency of automation** in Wavity Help and Service Desk for seamless workflow and response management.
- Users appreciate the **flexibility in customization** of Wavity Help and Service Desk, tailoring the system to their needs.
- Users praise Wavity's **intuitive design** , allowing quick adaptation and customization to meet specific needs effectively.

##### Cons

- Users express disappointment over the **inability to change the color palette** to align with their company's branding.
- Users face **integration issues** , especially with the lack of support for financial application connectivity.
- Users are frustrated by the **limited customization** options, particularly the inability to adjust the color palette for branding.
- Users experience **poor visibility** into errors, lacking clear explanations or reasons for encountered issues.
- Users face **technical issues** with Wavity Help and Service Desk due to unclear error messages and lack of explanations.

#### What Are Recent G2 Reviews of Wavity Help and Service Desk?

**["Wonderful product and software engineering service/support"](https://www.g2.com/survey_responses/wavity-help-and-service-desk-review-11680486)**

**Rating:** 5.0/5.0 stars

_— qian l._

[Read full review](https://www.g2.com/survey_responses/wavity-help-and-service-desk-review-11680486)

**["Very responsive to Changes and Feature Requests"](https://www.g2.com/survey_responses/wavity-help-and-service-desk-review-12237560)**

**Rating:** 5.0/5.0 stars

_— David R._

[Read full review](https://www.g2.com/survey_responses/wavity-help-and-service-desk-review-12237560)

#### What Are G2 Users Discussing About Wavity Help and Service Desk?

- [What is Wavity Help and Service Desk used for?](https://www.g2.com/discussions/what-is-wavity-help-and-service-desk-used-for)

### [LiveChat](https://www.g2.com/products/livechat/reviews)

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service.

**Average Rating:** 4.5/5.0

**Total Reviews:** 786

#### How Do G2 Users Rate LiveChat?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Workflow:** 9.0/10 (Category avg: 8.7/10)
- **Customization :** 8.4/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind LiveChat?

- **Seller:** [Text](https://www.g2.com/sellers/text)
- **Company Website:** www.text.com
- **Year Founded:** 2002
- **HQ Location:** Boston, MA, USA
- **Twitter:** @text\_hq  
150 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=135d41e78736ea09e7a0dae6252643ecbd494b7104da672504281f4199c28450&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftext%2F&secure%5Burl_type%5D=linkedin_company_website)  
381 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 44% Small, 37% Medium

#### What Do G2 Reviewers Say About LiveChat?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of LiveChat, appreciating its efficient features for both customers and agents.
- Users appreciate the **flexibility and customization** of LiveChat, enhancing engagement and streamlining communication with prospects.
- Users appreciate the **ease of use and setup** of LiveChat, enhancing effective communication with customers.
- Users appreciate the **helpful real-time interactions** of LiveChat that enhance customer support and drive revenue effectively.
- Users love the **easy setup** of LiveChat, appreciating its intuitive interface and prompt customer support.

##### Cons

- Users find the **interface not intuitive** , making it hard to locate settings and navigate between features.
- Users experience **chatbot issues** with outdated information, lack of personal support, and overwhelming notifications during busy times.
- Users face **difficulties in chat management** , struggling with notifications and app accessibility during busy periods.
- Users find LiveChat **expensive** , especially nonprofits struggling with high costs and confusing pricing for additional features.
- Users feel LiveChat needs **improvements in AI integration and response templating** for a smoother experience and updated information.

#### What Are Recent G2 Reviews of LiveChat?

**["Message Sneak Peek Helps You Respond Faster and Stay Proactive"](https://www.g2.com/survey_responses/livechat-review-12764598)**

**Rating:** 4.0/5.0 stars

_— Sabina K._

[Read full review](https://www.g2.com/survey_responses/livechat-review-12764598)

**["I never thought reading customer conversations would be this useful"](https://www.g2.com/survey_responses/livechat-review-13039388)**

**Rating:** 4.5/5.0 stars

_— Yauhen D._

[Read full review](https://www.g2.com/survey_responses/livechat-review-13039388)

#### What Are G2 Users Discussing About LiveChat?

- [What is LiveChat used for?](https://www.g2.com/discussions/what-is-livechat-used-for)

### [Alloy Navigator](https://www.g2.com/products/alloy-navigator/reviews)

Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management. Navigator creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components. Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Workflow management engine inside Alloy Navigator enables users to design custom IT processes. These can be altered to the specific needs of the business and personnel and might even include AI-driven steps. The solution also offers an online web portal, self-service portal for end users, and mobile apps for technicians and end-users. The Self-Service Portal is equipped with an AI Assistant to resolve routine questions of end-users, freeing IT for bigger challenges. Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance in software licensing. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.

**Average Rating:** 4.8/5.0

**Total Reviews:** 116

#### How Do G2 Users Rate Alloy Navigator?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Alloy Navigator?

- **Seller:** [Alloy Software](https://www.g2.com/sellers/alloy-software)
- **Year Founded:** 2002
- **HQ Location:** Bloomfield, NJ
- **Twitter:** @AlloySoftware  
466 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=553d846486121a58a482c16624d91c45554f928e74b611a441abcb4781929c4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falloy-software%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 76% Small, 33% Medium

#### What Do G2 Reviewers Say About Alloy Navigator?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **consolidation of IT elements** in Alloy Navigator, significantly simplifying workflow and enhancing team efficiency.
- Users find Alloy Navigator's **ease of use** exceptional, enhancing efficiency via streamlined workflows and simple ticketing.
- Users value the **integrated ticketing and asset management** of Alloy Navigator, significantly enhancing workflow efficiency.
- Users value the **consolidation of IT management tools** in Alloy Navigator, enhancing workflow efficiency and productivity.
- Users value the **seamless automation** in Alloy Navigator, which streamlines IT management and enhances efficiency throughout processes.

##### Cons

- Users find the **learning curve steep** , requiring extra training for new hires and better onboarding resources.
- Users find the **complex setup** process challenging, requiring extra training and experimentation to configure effectively.
- Users find Alloy Navigator's **limited customization** restricts flexibility, impacting creative collaboration and reporting needs.
- Users find the **setup difficulty** challenging due to unclear instructions and time-consuming custom workflows.
- Users find the **poor interface design** hinders usability, noting a need for a more streamlined and modern experience.

#### What Are Recent G2 Reviews of Alloy Navigator?

**["Asset Inventory That Replaced Our Spreadsheets"](https://www.g2.com/survey_responses/alloy-navigator-review-13133856)**

**Rating:** 5.0/5.0 stars

_— Yamal I._

[Read full review](https://www.g2.com/survey_responses/alloy-navigator-review-13133856)

**["End-to-End Asset Tracking and Smarter License Management"](https://www.g2.com/survey_responses/alloy-navigator-review-13263969)**

**Rating:** 5.0/5.0 stars

_— Saran G._

[Read full review](https://www.g2.com/survey_responses/alloy-navigator-review-13263969)

#### What Are G2 Users Discussing About Alloy Navigator?

- [What is the use of Alloy Navigator?](https://www.g2.com/discussions/what-is-the-use-of-alloy-navigator)
- [What is Alloy in Software?](https://www.g2.com/discussions/what-is-alloy-in-software)
- [What is Alloy Navigator?](https://www.g2.com/discussions/what-is-alloy-navigator)

### [Kapture CX](https://www.g2.com/products/kapture-cx/reviews)

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele.

**Average Rating:** 4.5/5.0

**Total Reviews:** 332

#### How Do G2 Users Rate Kapture CX?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Workflow:** 8.7/10 (Category avg: 8.7/10)
- **Customization :** 8.7/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Kapture CX?

- **Seller:** [Kapture CX](https://www.g2.com/sellers/kapture-cx)
- **Year Founded:** 2011
- **HQ Location:** Bangalore
- **Twitter:** @KaptureCX  
142 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=45c6bd333e26c4243387685ff6dd29d09dce32c421e0c59644cf6cdaf1592b00&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9310674%2F&secure%5Burl_type%5D=linkedin_company_website)  
647 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Team Leader, Assistant Manager
- **Top Industries:** Consumer Services, Pharmaceuticals
- **Company Size:** 59% Medium, 29% Small

#### What Do G2 Reviewers Say About Kapture CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Kapture CX, appreciating its smooth navigation and efficient multi-channel integration.
- Users appreciate the **customizable and extensive features** of Kapture CX, enhancing efficiency and user experience.
- Users find the **automated report support** from Kapture CX team highly efficient and crucial for issue resolution.
- Users appreciate the **user-friendly interface** of Kapture CX, making navigation and ticket creation effortless.
- Users commend the **efficiency** of Kapture CX, noting its fast ticket resolution and seamless software integrations.

##### Cons

- Users experience **slow performance** with Kapture CX, facing issues like latency and delayed content loading.
- Users experience **slow loading** times, particularly during high ticket volumes, affecting their efficiency and overall experience.
- Users find the **slow speed** of Kapture CX particularly noticeable during high ticket volumes and report sluggish performance.
- Users experience **delays** with Kapture CX, noting occasional lag while sending messages and processing tasks.
- Users find the platform's **complexity for new users** frustrating and suggest improvements for smoother usage and functionality.

#### What Are Recent G2 Reviews of Kapture CX?

**["The context you need to resolve issues faster."](https://www.g2.com/survey_responses/kapture-cx-review-13180578)**

**Rating:** 4.5/5.0 stars

_— Subhash M._

[Read full review](https://www.g2.com/survey_responses/kapture-cx-review-13180578)

**["Kapture new interface: Quickest and Simplest than ever."](https://www.g2.com/survey_responses/kapture-cx-review-9966678)**

**Rating:** 5.0/5.0 stars

_— Mayank S._

[Read full review](https://www.g2.com/survey_responses/kapture-cx-review-9966678)

#### What Are G2 Users Discussing About Kapture CX?

- [What do you recommend for companies considering Kapture CX for customer experience management?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-kapture-cx-for-customer-experience-management) - 1 upvote
- [What is CRM customer Relationship Management What are the key features of CRM system?](https://www.g2.com/discussions/what-is-crm-customer-relationship-management-what-are-the-key-features-of-crm-system)
- [Which software is used to run a CRM software?](https://www.g2.com/discussions/which-software-is-used-to-run-a-crm-software)
- [What is CRM and its functions?](https://www.g2.com/discussions/kapture-crm-what-is-crm-and-its-functions) - 3 comments
- [What are key features of a CRM system?](https://www.g2.com/discussions/what-are-key-features-of-a-crm-system)

- [‹ Prev ‹ Prev](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%257C9240b30c-14d1-4d0d-b285-54b5717d2b6b&order=g2_score&page=2#product-list)
- [1](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%257C9240b30c-14d1-4d0d-b285-54b5717d2b6b&order=g2_score#product-list)
- [2](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%257C9240b30c-14d1-4d0d-b285-54b5717d2b6b&order=g2_score&page=2#product-list)
- 3
- [4](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%257C9240b30c-14d1-4d0d-b285-54b5717d2b6b&order=g2_score&page=4#product-list)
- [5](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%257C9240b30c-14d1-4d0d-b285-54b5717d2b6b&order=g2_score&page=5#product-list)
- [6](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%257C9240b30c-14d1-4d0d-b285-54b5717d2b6b&order=g2_score&page=6#product-list)
- [7](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%257C9240b30c-14d1-4d0d-b285-54b5717d2b6b&order=g2_score&page=7#product-list)
- …
- [34](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%257C9240b30c-14d1-4d0d-b285-54b5717d2b6b&order=g2_score&page=34#product-list)
- [35](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%257C9240b30c-14d1-4d0d-b285-54b5717d2b6b&order=g2_score&page=35#product-list)
- [Next › Next ›](/categories/help-desk?hsCtaTracking=18ea3e5b-5fb4-4bc7-89cb-bfb5b290469c%257C9240b30c-14d1-4d0d-b285-54b5717d2b6b&order=g2_score&page=4#product-list)

Spotlight Categories

[Environmental Health and Safety Software](https://www.g2.com/categories/environmental-health-and-safety)

[Media Monitoring Software](https://www.g2.com/categories/media-monitoring)

[Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr)

[Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)

[A/B Testing Tools](https://www.g2.com/categories/a-b-testing-tools)

Similar Categories

- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Help Desk Themes](/categories/help-desk/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated April 9, 2026

Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels.

### Core Capabilities of Help Desk Software

To qualify for inclusion in the Help Desk category, a product must:

- Organize external customer inquiries into tickets for support agents
- Aggregate inquiries from emails and a customer portal
- Assign tickets to support agents for prompt service

### Common Use Cases for Help Desk Software

Help desk software is commonly used to:

- Manage incoming customer inquiries across email, phone, social media, and portals
- Track ticket status and prioritize issues for support teams
- Provide customers with self-service options through knowledge bases or portals
- Monitor agent performance and customer service metrics
- Centralize multi-channel communication for faster resolution

### How Help Desk Software Differs from Other Tools

Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality.

### Insights from G2 on Help Desk Software

Based on category trends on G2, streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance.

Show More