# Best Help Desk Software for Small Business - Page 2 ## How Many Help Desk Software Products Does G2 Track? **Total Products under this Category:** 512 ### Category Stats (Aug 2026) - **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Help Desk Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 77,900+ Authentic Reviews - 512+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Help Desk Software ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=2743&focus%5B%5D=5494&focus%5B%5D=574&focus%5B%5D=57328&focus%5B%5D=748&focus%5B%5D=3270&focus%5B%5D=16222&focus%5B%5D=58172) Highlighted products: Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, HubSpot Service Hub, Freshdesk, Fin, Atera, and Sprinklr Service. Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=hubspot-service-hub&focus%5B%5D=freshdesk&focus%5B%5D=fin&focus%5B%5D=atera&focus%5B%5D=sprinklr-service&segment=small-business) **Sponsored** ### Zoho Desk Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment. Targeted primarily at businesses of all sizes, Zoho Desk caters to customer support teams looking to improve their service delivery and operational efficiency. The software is particularly beneficial for organizations that require a robust system to manage inquiries from various communication channels, including email, chat, social media, and phone. With its comprehensive feature set, Zoho Desk is well-suited for industries such as retail, technology, healthcare, and finance, where customer engagement and support are critical to success. One of the standout features of Zoho Desk is its omnichannel support capability, which allows businesses to engage with customers seamlessly across different platforms. This ensures that customers receive consistent and timely responses, regardless of how they choose to reach out. Additionally, the platform enhances agent productivity through automation tools that handle repetitive tasks, enabling support teams to focus on more complex customer issues. The integration of AI capabilities further empowers agents by providing them with insights and suggestions based on historical data and customer interactions. Zoho Desk also offers extensive customization options, allowing organizations to tailor the help desk experience to their specific needs. Users can create custom workflows, set up automated responses, and design personalized dashboards to monitor performance metrics. This level of customization ensures that businesses can adapt the software to fit their unique operational requirements, ultimately leading to improved service delivery and customer satisfaction. Furthermore, Zoho Desk provides real-time performance insights, enabling support managers to track key metrics and make data-driven decisions. The ability to analyze customer interactions and agent performance helps organizations identify areas for improvement and optimize their support strategies. With its cost-effective pricing model, Zoho Desk stands out as a practical solution for businesses seeking to enhance their customer support capabilities without incurring excessive expenses. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-08T15%3A06%3A25Z&secure%5Bdisplayable_resource_id%5D=58&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=58&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2743&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%2Fsmall-business%3Fpage%3D2%26segment%3Dsmall-business&secure%5Btoken%5D=987bf5bb8d27e9eaf7a6273e48270091ccd1ad056edf5fc131a0a5d5be917e90&secure%5Burl%5D=https%3A%2F%2Fwww.zoho.com%2Fdesk%2F%3Futm_source%3Dg2crowd%26utm_medium%3Dcpc%26utm_campaign%3DReview-Websites&secure%5Burl_type%5D=custom_url) ### [EngageBay](https://www.g2.com/products/engagebay/reviews) EngageBay is an all-in-one customer engagement platform designed for small and mid-sized businesses that want to manage marketing, sales, and support from a unified system. Positioned as a cost-conscious alternative to platforms like HubSpot and ActiveCampaign, it focuses on delivering essential CRM and automation capabilities without the overhead typically associated with enterprise software. The platform combines contact and deal management, marketing automation, email marketing, landing pages, forms, live chat, and help desk functionality within a single interface. By consolidating these functions, EngageBay provides teams with a centralized view of customer interactions across the lifecycle and reduces the need for multiple disconnected tools. EngageBay also incorporates AI-assisted features to streamline common tasks and improve productivity. These capabilities include AI-powered email and content generation, subject line suggestions, and workflow assistance that help teams create campaigns and communications more efficiently. The AI tools are designed to support everyday execution rather than replace core strategy, making them accessible to smaller teams that may not have dedicated automation specialists. On the marketing side, users can build email campaigns, design automation workflows, capture leads through forms and landing pages, and run A/B tests. The CRM module supports pipeline tracking, contact management, task automation, and appointment scheduling to help sales teams manage opportunities in a structured way. For post-purchase engagement, the service suite includes ticketing, knowledge base tools, and live chat to manage customer support conversations from one place. A key design principle of EngageBay is accessibility for growing businesses. The platform offers a free tier with core functionality and scales through bundled paid plans rather than numerous add-ons, helping teams adopt automation without significant upfront investment. EngageBay integrates with a range of third-party tools and provides reporting dashboards to monitor campaign performance, deal progress, and support activity. While it is not positioned as a deep enterprise platform, it is built to meet the day-to-day operational needs of SMB revenue teams looking for an integrated, AI-assisted, and budget-aware solution. The platform is built with a focus on simplicity and performance, integrating advanced marketing automation, sales CRM, and customer support software into one cohesive system. EngageBay leverages cutting-edge AI intelligence to enhance productivity and decision-making across various teams. This integration allows businesses to streamline their operations and improve customer interactions, making it an ideal choice for organizations that require a robust yet user-friendly solution. EngageBay's AI capabilities are particularly noteworthy, providing users with tools that help create content quickly, predict outcomes intelligently, and deliver personalized experiences at scale. The AI Email & Content Generator allows users to craft engaging emails and campaigns in seconds, while the AI Lead & Deal Scoring feature helps identify and prioritize leads most likely to convert. Additionally, AI Insights & Recommendations offer actionable suggestions to enhance engagement and productivity, making it easier for businesses to navigate their customer journeys effectively. The platform also boasts a suite of key features that add significant value to its users. EngageBay's marketing automation capabilities include email marketing workflows, landing page and form builders, and social media integration, which collectively enhance outreach efforts. The sales CRM component provides tools for contact and deal management, visual sales pipelines, and team collaboration, ensuring that sales processes are efficient and transparent. Furthermore, the customer support features, such as a helpdesk and ticketing system, live chat, and a unified customer view, facilitate seamless communication and service delivery. EngageBay is particularly well-suited for small to mid-sized businesses, startups, and growing teams that seek an affordable yet powerful alternative to fragmented tools. It is designed for organizations aiming to automate customer interactions, align marketing and sales efforts, and improve support efficiency through the use of AI. This comprehensive approach not only enhances operational efficiency but also positions businesses to compete effectively in their respective markets. What is this product? EngageBay is an all-in-one CRM software platform built for small and mid-sized businesses to manage marketing automation, sales pipelines, and customer support in a single system. It combines email marketing, marketing automation, landing pages, contact management, deal tracking, helpdesk, and live chat—eliminating the need for multiple disconnected tools. Designed as an affordable alternative to HubSpot and ActiveCampaign, EngageBay helps growing businesses attract leads, convert deals, and support customers without enterprise-level costs or complexity. It centralizes customer data, automates workflows, and improves visibility across the entire customer lifecycle. **Average Rating:** 4.6/5.0 **Total Reviews:** 696 #### How Do G2 Users Rate EngageBay? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Workflow:** 9.2/10 (Category avg: 8.7/10) - **Customization :** 8.7/10 (Category avg: 8.4/10) - **Customer Portal:** 9.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind EngageBay? - **Seller:** [EngageBay Inc](https://www.g2.com/sellers/engagebay-inc) - **Company Website:** www.engagebay.com - **Year Founded:** 2018 - **HQ Location:** Wilmington, Delaware - **Twitter:** @engagebay 16,866 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=965c404b58b2662271f49fe02e57d76d57f72941fa4b3b5af0bab064b4cc2b55&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13655085%2F&secure%5Burl_type%5D=linkedin_company_website) 54 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, Business Development Manager - **Top Industries:** Information Technology and Services, Staffing and Recruiting - **Company Size:** 69% Small, 32% Medium #### What Do G2 Reviewers Say About EngageBay? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of EngageBay, seamlessly managing CRM, email marketing, and automation in one dashboard. - Users value the **time-saving automation** of EngageBay, enhancing organization and streamlining daily operations effectively. - Users praise the **exceptional customer support** at EngageBay, noting quick responses and helpful assistance from the support staff. - Users value the **seamless integration** of CRM, email, and automation in EngageBay, enhancing workflow efficiency and reducing tool switching. - Users praise EngageBay for its **streamlined automation** , enhancing efficiency by integrating CRM, email, and support in one platform. ##### Cons - Users find the **missing features** hinder usability, especially for data analysis and email management functionality. - Users experience **limited features** , feeling restricted by the lack of advanced functionalities and usability in EngageBay. - Users find the **reporting features limited** , lacking the depth and detail needed for more specific needs. - Users find the **limited customization** options frustrating, particularly with landing pages and workflows, impacting their overall experience. - Users find the **reporting flexibility** lacking in EngageBay, hindering deeper analytics and advanced customer journey insights. #### What Are Recent G2 Reviews of EngageBay? **["Streamlined Contact Management and Landing Pages That Keep Workflows Simple"](https://www.g2.com/survey_responses/engagebay-review-13149255)** **Rating:** 5.0/5.0 stars _— Srishti K._ [Read full review](https://www.g2.com/survey_responses/engagebay-review-13149255) **["Drag-and-Drop Deals Pipeline and Scoring That Keep Opportunities on Track"](https://www.g2.com/survey_responses/engagebay-review-13160693)** **Rating:** 4.5/5.0 stars _— Thorbjoern G._ [Read full review](https://www.g2.com/survey_responses/engagebay-review-13160693) #### What Are G2 Users Discussing About EngageBay? - [What is EngageBay All-in-One Suite used for?](https://www.g2.com/discussions/what-is-engagebay-all-in-one-suite-used-for) ### [Gorgias](https://www.g2.com/products/gorgias/reviews) Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales. **Average Rating:** 4.6/5.0 **Total Reviews:** 553 #### How Do G2 Users Rate Gorgias? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Workflow:** 8.9/10 (Category avg: 8.7/10) - **Customization :** 8.5/10 (Category avg: 8.4/10) - **Customer Portal:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Gorgias? - **Seller:** [Gorgias](https://www.g2.com/sellers/gorgias) - **Company Website:** www.gorgias.com - **Year Founded:** 2015 - **HQ Location:** San Francisco, California - **Twitter:** @gorgiasio 3,747 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c72ad132555a4b0b2cf8e0161ee933cbac378071742fd7196f71dc639decc7d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6402068%2F&secure%5Burl_type%5D=linkedin_company_website) 519 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Customer Service Manager - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 80% Small, 18% Medium #### What Do G2 Reviewers Say About Gorgias? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **ease of use** of Gorgias, enjoying seamless integration across multiple communication channels for efficient management. - Users praise Gorgias for its **seamless integrations** with multiple platforms, enhancing customer support efficiency and management. - Users love the **seamless integration and easy customization** of Gorgias, enhancing their customer support efficiency. - Users love the **easy integrations** of Gorgias, streamlining customer support across multiple platforms effortlessly. - Users value Gorgias for its **instant responses and efficient ticket management** , significantly enhancing customer support workflows. ##### Cons - Users find the **learning curve** challenging during setup, requiring time for training and flow adjustments. - Users find Gorgias **too expensive** and wish for more affordable options or integrated AI services. - Users find the **limited connectivity to channels** and basic reporting features to be a significant drawback of Gorgias. - Users find the **ticketing issues** with Gorgias problematic, particularly with high add-on charges and persistent glitches. - Users feel the **lack of robust reporting features** in Gorgias limits their ability to analyze customer interactions effectively. #### What Are Recent G2 Reviews of Gorgias? **["Effortless Customer Service Consolidation and Automation"](https://www.g2.com/survey_responses/gorgias-review-12724740)** **Rating:** 5.0/5.0 stars _— Luis S._ [Read full review](https://www.g2.com/survey_responses/gorgias-review-12724740) **["Deep Shopify Integration That Makes Customer Support Faster and More Efficient"](https://www.g2.com/survey_responses/gorgias-review-12662280)** **Rating:** 4.0/5.0 stars _— Mitchell O._ [Read full review](https://www.g2.com/survey_responses/gorgias-review-12662280) #### What Are G2 Users Discussing About Gorgias? - [Is gorgias worth?](https://www.g2.com/discussions/is-gorgias-worth) - 2 comments - [What does gorgias integrate with?](https://www.g2.com/discussions/what-does-gorgias-integrate-with) - 2 comments - [Is gorgias a CRM tool?](https://www.g2.com/discussions/is-gorgias-a-crm-tool) - 2 comments - [What is gorgias software?](https://www.g2.com/discussions/what-is-gorgias-software) - 2 comments ### [eDesk](https://www.g2.com/products/edesk/reviews) eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars: Pre-sales Support, Streamline Support, and Build Loyalty. eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver. Start your free 14-day trial or book a demo today! **Average Rating:** 4.5/5.0 **Total Reviews:** 72 #### How Do G2 Users Rate eDesk? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Workflow:** 8.8/10 (Category avg: 8.7/10) - **Customization :** 7.8/10 (Category avg: 8.4/10) - **Customer Portal:** 7.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind eDesk? - **Seller:** [xSellco Software](https://www.g2.com/sellers/xsellco-software) - **Company Website:** www.xsellco.com - **HQ Location:** Dublin, Dublin - **Twitter:** @XSellco 246 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e87da3e3f67b9de93f51fc954ec72eaf1afb90205a25287387943ed52a4cb7b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fedeskdotcom%2F&secure%5Burl_type%5D=linkedin_company_website) 84 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director - **Top Industries:** Retail, Automotive - **Company Size:** 77% Small, 14% Medium #### What Do G2 Reviewers Say About eDesk? _AI-generated summary from verified user reviews_ ##### Pros - Users find eDesk's **ease of use** impressive, benefiting from intuitive design and efficient, supportive assistance. - Users highlight the **prompt and helpful customer support** from eDesk, enhancing their overall experience and efficiency. - Users value the **efficiency** of eDesk, appreciating quick support and streamlined communication across multiple platforms. - Users value the **time-saving centralization** of eDesk, enhancing efficiency and collaboration across customer support channels. - Users appreciate the **time-saving template feature** of eDesk, enhancing efficiency in customer service tasks. ##### Cons - Users find the **learning curve steep** , as advanced settings and workflows require time to master and understand. - Users experience **ticketing issues** with filtering, automatic categorization, and duplicate ticket creation affecting their workflow. - Users find the pricing of eDesk to be **quite steep** , making it prohibitive for smaller businesses and larger teams. - Users find eDesk's interface **not intuitive** , requiring time to understand advanced settings and workflows effectively. - Users find the **automatic ticket categorization frustrating** , as it complicates management and impedes workflow efficiency. #### What Are Recent G2 Reviews of eDesk? **["User-Friendly Setup and Excellent Support That Streamlines Customer Enquiries"](https://www.g2.com/survey_responses/edesk-review-12971636)** **Rating:** 5.0/5.0 stars _— Verified User in Health, Wellness and Fitness_ [Read full review](https://www.g2.com/survey_responses/edesk-review-12971636) **["Easy Setup and Fast, Helpful Support for New eDesk Users"](https://www.g2.com/survey_responses/edesk-review-12251088)** **Rating:** 4.5/5.0 stars _— Angie S._ [Read full review](https://www.g2.com/survey_responses/edesk-review-12251088) ### [HelpDesk](https://www.g2.com/products/helpdesk/reviews) HelpDesk.com is the ticketing capability inside Text.com, the customer service platform. Support teams use it to manage tickets from email, live chat, Messenger, and SMS in one queue, with automation and AI handling the repetitive work. Teams receive customer messages across channels, assign them to the right agent or team, track progress against SLAs, and close cases inside a shared inbox. A conversation that starts on Messenger and continues over email stays a single thread, so agents work from full context rather than fragmented records. HelpDesk.com is used by small businesses, mid-market teams, and enterprises across ecommerce, SaaS, IT, HR, travel, and property management. HelpDesk.com integrates with LiveChat, ChatBot.com, Shopify, Salesforce, HubSpot, WordPress, and Webflow through Workflows in the Playbook. Webhooks and an open API extend connectivity to any other tool in a customer's stack. Free migration from other ticketing systems is available, with the vendor covering costs where possible. Key features: AI Agent resolves up to 73% of routine questions in chat before they become a ticket, then hands off to a human with full context. Reply suggestions, ticket summaries, and text enhancements help agents draft accurate responses, understand ticket status at a glance, and adjust tone for the customer. Language detection and tag suggestions automatically route tickets to the right agent and keep queues organized. Workflows and automation rules handle routing, SLA escalation, follow-ups, and repetitive tasks without code. Collaboration tools including private notes, collision detection, shared views, custom fields, and role-based permissions support teams from a handful of agents to large multi-region operations. Reporting covers response times, resolution rates, and agent workload. Teams handle up to 60% quicker response time with automation and AI. The platform is browser-based with desktop apps for Mac and Windows. HelpDesk.com is SOC 2, GDPR, and PCI DSS (SAQ A) compliant, with encryption, secure connections, role-based access, anti-spam protection, and audit logs. Customer support is available 24/7/365. **Average Rating:** 4.6/5.0 **Total Reviews:** 34 #### How Do G2 Users Rate HelpDesk? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Workflow:** 8.9/10 (Category avg: 8.7/10) - **Customization :** 9.0/10 (Category avg: 8.4/10) - **Customer Portal:** 7.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind HelpDesk? - **Seller:** [Text](https://www.g2.com/sellers/text) - **Year Founded:** 2002 - **HQ Location:** Boston, MA, USA - **Twitter:** @text\_hq 150 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=135d41e78736ea09e7a0dae6252643ecbd494b7104da672504281f4199c28450&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftext%2F&secure%5Burl_type%5D=linkedin_company_website) 381 employees on LinkedIn® - **Ownership:** WSE: TXT #### Who Uses This Product? - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 59% Small, 35% Medium #### What Do G2 Reviewers Say About HelpDesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate HelpDesk's **completeness and versatility** , enjoying efficient support with easy integration and collaboration tools. - Users find HelpDesk to be **easy to use** , allowing efficient management of customer interactions and team collaboration. - Users value the **customizability** of HelpDesk, enhancing user experience with a versatile and efficient design. - Users value the **customization** options in HelpDesk, enhancing both versatility and overall user experience. - Users appreciate HelpDesk's **easy communication** features, enhancing collaboration and streamlining customer interaction management. ##### Cons - Users struggle with **inadequate filtering** , finding the search functionality limited and lacking advanced options for better results. - Users find the **limited search features** of HelpDesk hinder their ability to find relevant information efficiently. - Users find the **limited integrations** with tools like Slack and Firebase inconvenient, hindering a seamless workflow. - Users face **technical issues** with server connections, impacting login ability and overall efficiency with HelpDesk. - Users often face **time delays** due to lags and frequent updates, which can hinder efficiency and satisfaction. #### What Are Recent G2 Reviews of HelpDesk? **["Effective Customer Communication, Needs Integration"](https://www.g2.com/survey_responses/helpdesk-review-11632836)** **Rating:** 4.0/5.0 stars _— Melissa H._ [Read full review](https://www.g2.com/survey_responses/helpdesk-review-11632836) **["Best support tool ever!"](https://www.g2.com/survey_responses/helpdesk-review-11749064)** **Rating:** 5.0/5.0 stars _— Paul B._ [Read full review](https://www.g2.com/survey_responses/helpdesk-review-11749064) #### What Are G2 Users Discussing About HelpDesk? - [What are the benefits of help desk software?](https://www.g2.com/discussions/helpdesk-what-are-the-benefits-of-help-desk-software) - [What are the main components of help desk support?](https://www.g2.com/discussions/helpdesk-what-are-the-main-components-of-help-desk-support) - [What are the features of help and support?](https://www.g2.com/discussions/what-are-the-features-of-help-and-support) - [What are the features of help desk software?](https://www.g2.com/discussions/helpdesk-what-are-the-features-of-help-desk-software) ### [ThriveDesk](https://www.g2.com/products/thrivedesk/reviews) ThriveDesk is a full featured customer service software for SaaS and eCommerce. Features included Shared Inbox, Live Chat, Chatbot, Knowledge Base and more.. **Average Rating:** 4.9/5.0 **Total Reviews:** 81 #### How Do G2 Users Rate ThriveDesk? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Workflow:** 9.3/10 (Category avg: 8.7/10) - **Customization :** 8.6/10 (Category avg: 8.4/10) - **Customer Portal:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind ThriveDesk? - **Seller:** [ThriveDesk](https://www.g2.com/sellers/thrivedesk) - **Year Founded:** 2024 - **HQ Location:** Dhaka, BD - **Twitter:** @thrivedesk 240 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fabb54a0d4819e12e3ecc0d018771099c7f02cc2ec946410aa35ab03372d6252&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fthrivedeskhq%2F&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 73% Small, 38% Medium #### What Do G2 Reviewers Say About ThriveDesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **intuitive and user-friendly features** of ThriveDesk, enhancing customer service management efficiently. - Users commend the **reliable customer support** of ThriveDesk, always ready to assist with helpful guidance. - Users praise the **ease of use** with ThriveDesk, noting its straightforward setup and intuitive interface. - Users appreciate the **intuitive design** of ThriveDesk, which makes navigation and customer support seamless and efficient. - Users love the **intuitive and clean user interface** of ThriveDesk, making it easy for teams to learn quickly. ##### Cons - Users note a **limited customization** in ThriveDesk, wishing for more personalization in the dashboard and reporting features. - Users wish for more **customization options** in ThriveDesk's dashboard and reporting features to enhance personalization. - Users find the **reporting features limited** , wishing for more customizable options for better insights and flexibility. - Users note that ThriveDesk's **limited third-party integrations** can hinder its overall effectiveness compared to competitors. - Users find the tool effective but desire more **integrations and customization options** to enhance their workflows. #### What Are Recent G2 Reviews of ThriveDesk? **["ThriveDesk Keeps Customer Support Organized and Easy to Manage"](https://www.g2.com/survey_responses/thrivedesk-review-13228351)** **Rating:** 5.0/5.0 stars _— Christophe C._ [Read full review](https://www.g2.com/survey_responses/thrivedesk-review-13228351) **["ThriveDesk Keeps Customer Questions Organized and Easy to Manage"](https://www.g2.com/survey_responses/thrivedesk-review-13228470)** **Rating:** 5.0/5.0 stars _— Alexia D._ [Read full review](https://www.g2.com/survey_responses/thrivedesk-review-13228470) #### What Are G2 Users Discussing About ThriveDesk? - [What is ThriveDesk used for?](https://www.g2.com/discussions/what-is-thrivedesk-used-for) - 1 comment ### [LiveChat](https://www.g2.com/products/livechat/reviews) LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 786 #### How Do G2 Users Rate LiveChat? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Workflow:** 9.0/10 (Category avg: 8.7/10) - **Customization :** 8.4/10 (Category avg: 8.4/10) - **Customer Portal:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind LiveChat? - **Seller:** [Text](https://www.g2.com/sellers/text) - **Company Website:** www.text.com - **Year Founded:** 2002 - **HQ Location:** Boston, MA, USA - **Twitter:** @text\_hq 150 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=135d41e78736ea09e7a0dae6252643ecbd494b7104da672504281f4199c28450&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftext%2F&secure%5Burl_type%5D=linkedin_company_website) 381 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 44% Small, 37% Medium #### What Do G2 Reviewers Say About LiveChat? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of LiveChat, appreciating its efficient features for both customers and agents. - Users appreciate the **flexibility and customization** of LiveChat, enhancing engagement and streamlining communication with prospects. - Users appreciate the **ease of use and setup** of LiveChat, enhancing effective communication with customers. - Users appreciate the **helpful real-time interactions** of LiveChat that enhance customer support and drive revenue effectively. - Users love the **easy setup** of LiveChat, appreciating its intuitive interface and prompt customer support. ##### Cons - Users find the **interface not intuitive** , making it hard to locate settings and navigate between features. - Users experience **chatbot issues** with outdated information, lack of personal support, and overwhelming notifications during busy times. - Users face **difficulties in chat management** , struggling with notifications and app accessibility during busy periods. - Users find LiveChat **expensive** , especially nonprofits struggling with high costs and confusing pricing for additional features. - Users feel LiveChat needs **improvements in AI integration and response templating** for a smoother experience and updated information. #### What Are Recent G2 Reviews of LiveChat? **["I never thought reading customer conversations would be this useful"](https://www.g2.com/survey_responses/livechat-review-13039388)** **Rating:** 4.5/5.0 stars _— Yauhen D._ [Read full review](https://www.g2.com/survey_responses/livechat-review-13039388) **["Message Sneak Peek Helps You Respond Faster and Stay Proactive"](https://www.g2.com/survey_responses/livechat-review-12764598)** **Rating:** 4.0/5.0 stars _— Sabina K._ [Read full review](https://www.g2.com/survey_responses/livechat-review-12764598) #### What Are G2 Users Discussing About LiveChat? - [What is LiveChat used for?](https://www.g2.com/discussions/what-is-livechat-used-for) ### [Gladly](https://www.g2.com/products/gladly/reviews) The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works at www.gladly.ai/get-started/. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,086 #### How Do G2 Users Rate Gladly? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Workflow:** 9.2/10 (Category avg: 8.7/10) - **Customization :** 8.6/10 (Category avg: 8.4/10) - **Customer Portal:** 9.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind Gladly? - **Seller:** [Gladly](https://www.g2.com/sellers/gladly) - **Company Website:** www.gladly.ai - **Year Founded:** 2014 - **HQ Location:** San Francisco, California - **Twitter:** @gladly 4,071 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c9c50125b0cae2f76dcd0c57ec3dac8a92150a1bd72db347e5f23d4162a81941&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7950938%2F&secure%5Burl_type%5D=linkedin_company_website) 225 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Customer Experience Advisor - **Top Industries:** Retail, Consumer Services - **Company Size:** 61% Medium, 22% Small #### What Do G2 Reviewers Say About Gladly? _AI-generated summary from verified user reviews_ ##### Pros - Users enjoy the **ease of use** of Gladly, appreciating its intuitive interface and seamless updates for effective engagement. - Users appreciate the **helpfulness** of Gladly, making it easy to stay organized and assist customers effectively. - Users appreciate Gladly's **innovative features** , such as ticket automation and reliable performance, enhancing customer interactions. - Users value the **efficiency** of Gladly, noting improved workflows and faster response times for customer support. - Users appreciate the **exceptional onboarding and collaboration tools** of Gladly, enhancing customer service efficiency and productivity. ##### Cons - Users find Gladly lacking in **essential features** , which hampers efficiency and limits overall functionality. - Users find the **complexity** of Gladly's interface overwhelming, complicating efficient access to necessary information and notifications. - Users find Gladly's **limited features** hinder efficiency, especially with AI accuracy and integration options needing significant improvements. - Users experience a **slight learning curve** initially, but onboarding support helps ease the process. - Users are frustrated by the **limited customization** options in Gladly, restricting valuable insights and usability adjustments. #### What Are Recent G2 Reviews of Gladly? **["Intuitive, Unified Customer Conversations with Powerful Analytics"](https://www.g2.com/survey_responses/gladly-review-12917752)** **Rating:** 4.5/5.0 stars _— Luciana S._ [Read full review](https://www.g2.com/survey_responses/gladly-review-12917752) **["managing home care visits using gladly"](https://www.g2.com/survey_responses/gladly-review-12765926)** **Rating:** 4.5/5.0 stars _— Ranjit K._ [Read full review](https://www.g2.com/survey_responses/gladly-review-12765926) #### What Are G2 Users Discussing About Gladly? - [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) - 2 comments - [What is Gladly used for?](https://www.g2.com/discussions/what-is-gladly-used-for) ### [Tidio](https://www.g2.com/products/tidio/reviews) Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact **Average Rating:** 4.6/5.0 **Total Reviews:** 1,894 #### How Do G2 Users Rate Tidio? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Workflow:** 8.5/10 (Category avg: 8.7/10) - **Customization :** 8.9/10 (Category avg: 8.4/10) - **Customer Portal:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Tidio? - **Seller:** [Tidio](https://www.g2.com/sellers/tidio) - **Year Founded:** 2013 - **HQ Location:** San Francisco, California - **Twitter:** @tidiocx 1,306 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2a83a78e0bc36b2aeb648b49343637659cf7ed06e7b3c547dd0700227f35904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3343461%2F&secure%5Burl_type%5D=linkedin_company_website) 177 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 90% Small, 9% Medium #### What Do G2 Reviewers Say About Tidio? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Tidio, enhancing team communication and providing seamless customer interaction. - Users appreciate Tidio for its **immediate customer support capabilities** , enhancing engagement and satisfaction with timely assistance. - Users are impressed by Tidio's **efficient AI chatbot** , which enhances customer communication and support during peak times. - Users praise Tidio's **easy setup** , making the initial configuration smooth and efficient for getting started quickly. - Users love Tidio’s **real-time engagement features** , making customer interaction seamless and effective across multiple platforms. ##### Cons - Users find Tidio **expensive** , especially for freelancers seeking affordable licensing options that meet their needs. - Users find the **missing features** in Tidio, like geolocation, to be costly and lacking in flexibility. - Users find Tidio's **limited customization** frustrating, wishing for more control over chatbot settings and workflows. - Users find Tidio's pricing to be **too expensive** and suggest a more flexible payment model for better affordability. - Users desire **more features** in Tidio, such as additional chatbot styles and improved editing capabilities on mobile. #### What Are Recent G2 Reviews of Tidio? **["Clean, Customizable Dashboard with Smooth WordPress Chatbot Integration"](https://www.g2.com/survey_responses/tidio-review-13177684)** **Rating:** 4.5/5.0 stars _— Michelle Ann R._ [Read full review](https://www.g2.com/survey_responses/tidio-review-13177684) **["Efficient Customer Engagement, Easy Setup"](https://www.g2.com/survey_responses/tidio-review-13183557)** **Rating:** 4.5/5.0 stars _— Ambrish R._ [Read full review](https://www.g2.com/survey_responses/tidio-review-13183557) #### What Are G2 Users Discussing About Tidio? - [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments - [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [How do I uninstall Tidio?](https://www.g2.com/discussions/how-do-i-uninstall-tidio) - 1 comment - [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) - 7 comments - [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) - 2 comments ### [LiveAgent](https://www.g2.com/products/liveagent/reviews) LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,481 #### How Do G2 Users Rate LiveAgent? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Workflow:** 8.7/10 (Category avg: 8.7/10) - **Customization :** 8.4/10 (Category avg: 8.4/10) - **Customer Portal:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind LiveAgent? - **Seller:** [QualityUnit](https://www.g2.com/sellers/qualityunit) - **Year Founded:** 2004 - **HQ Location:** Bratislava - **Twitter:** @qualityunit 480 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c76e1f9a9db14e4a8c578cd573b822265685a6306e4f411e8d9f46c4f8bfb35b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3516632%2F&secure%5Burl_type%5D=linkedin_company_website) 61 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small, 29% Medium #### What Do G2 Reviewers Say About LiveAgent? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. - Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. - Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. - Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. - Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. ##### Cons - Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. - Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. - Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. - Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. - Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. #### What Are Recent G2 Reviews of LiveAgent? **["It supports simplified customer access to assistance services across all channels."](https://www.g2.com/survey_responses/liveagent-review-12558141)** **Rating:** 5.0/5.0 stars _— Edjelie M._ [Read full review](https://www.g2.com/survey_responses/liveagent-review-12558141) **["A highly reliable service, saving you money while delivering superior customer support."](https://www.g2.com/survey_responses/liveagent-review-12346553)** **Rating:** 5.0/5.0 stars _— Jessica R._ [Read full review](https://www.g2.com/survey_responses/liveagent-review-12346553) #### What Are G2 Users Discussing About LiveAgent? - [I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests) - [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment ### [Richpanel](https://www.g2.com/products/richpanel/reviews) Richpanel is the AI-native helpdesk for ecommerce and DTC brands. You hire an AI support team and the helpdesk your humans work in, on one platform and one bill. The AI resolves the repeat work end to end. Your people stay in control of the exceptions. Most CX software bolted AI onto a 2010s ticketing system. Richpanel rebuilt the helpdesk around the AI. The AI CX team you hire: • Customer AI resolves routine conversations autonomously: refunds, order tracking (WISMO), cancellations, subscription changes, returns and policy questions. 70 to 80% autonomous resolution at maturity. • Copilot AI researches, drafts replies and executes actions for your human agents, around 5x throughput. • QA AI reviews 100% of closed conversations, finds gaps and feeds fixes back into policy. • CX Manager AI reads your business, writes the SOPs, configures the agents and improves the system per brand. The AI that builds the AI. Why teams switch to Richpanel: • A real Gorgias, Zendesk, Intercom and Freshdesk alternative. AI that resolves, not just deflects. • No double-meter pricing. Pick your model (Claude, GPT or Gemini) and tokens. About $0.25 per conversation. • 50% AI resolution guaranteed in 30 days, or your money back. • Live on your store fast, with one-click Gorgias and Zendesk import. • HIPAA-audited, SOC 2 Type II (zero exceptions) and GDPR-audited. Trusted by 2,000+ brands including Ridge, Jones Road and Pela. Compare Richpanel and learn more: richpanel.com/compare/gorgias richpanel.com/compare/zendesk richpanel.com/learn/best-ai-agents-customer-support richpanel.com/security **Average Rating:** 4.7/5.0 **Total Reviews:** 92 #### How Do G2 Users Rate Richpanel? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) - **Workflow:** 9.0/10 (Category avg: 8.7/10) - **Customization :** 8.7/10 (Category avg: 8.4/10) - **Customer Portal:** 9.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind Richpanel? - **Seller:** [Richpanel](https://www.g2.com/sellers/richpanel) - **Year Founded:** 2019 - **HQ Location:** San Jose, California - **Twitter:** @Richpanel 363 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f1dc4c0eef9708c493004c3327a750da26755781f7874a0a28ac957fcb4e8975&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13686962%2F&secure%5Burl_type%5D=linkedin_company_website) 34 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Manager - **Top Industries:** Retail, Health, Wellness and Fitness - **Company Size:** 82% Small, 17% Medium #### What Do G2 Reviewers Say About Richpanel? _AI-generated summary from verified user reviews_ ##### Pros - Users highly value the **exceptional customer support** from Richpanel, appreciating quick responses and effective assistance. - Users find Richpanel's **ease of use** invaluable, enhancing their customer service experience with a user-friendly interface. - Users value the **helpful support** from Richpanel, enhancing their customer service and problem-solving capabilities. - Users are impressed by the **quick response** from Richpanel’s support team, ensuring timely assistance and resolution of issues. - Users appreciate the **efficiency through automation** in Richpanel, significantly improving organization and response times for support teams. ##### Cons - Users face **integration issues** with Richpanel, wishing for better compatibility with more software options. - Users find **chat limitations** in Richpanel hinder organization and effectiveness, affecting overall user experience. - Users feel a **lack of features** in Richpanel, particularly concerning documentation and API integration options. - Users find Richpanel **not user-friendly** , struggling with organization, complicated setups, and lacking in automation features. - Users find the **setup difficulties** challenging due to limited documentation and complicated features, requiring time to adapt. #### What Are Recent G2 Reviews of Richpanel? **["Fantastic experience, great automations, money saving"](https://www.g2.com/survey_responses/richpanel-review-11145263)** **Rating:** 5.0/5.0 stars _— Matthew S._ [Read full review](https://www.g2.com/survey_responses/richpanel-review-11145263) **["Enhanced Customer Support with AI-Powered Efficiency"](https://www.g2.com/survey_responses/richpanel-review-12416965)** **Rating:** 4.5/5.0 stars _— Sarah K._ [Read full review](https://www.g2.com/survey_responses/richpanel-review-12416965) #### What Are G2 Users Discussing About Richpanel? - [What do you like most about Richpanel for customer support, and what needs improvement?](https://www.g2.com/discussions/what-do-you-like-most-about-richpanel-for-customer-support-and-what-needs-improvement) - [What is Richpanel used for?](https://www.g2.com/discussions/what-is-richpanel-used-for) ### [Front](https://www.g2.com/products/front/reviews) Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,450 #### How Do G2 Users Rate Front? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Workflow:** 8.9/10 (Category avg: 8.7/10) - **Customization :** 8.4/10 (Category avg: 8.4/10) - **Customer Portal:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Front? - **Seller:** [Front App](https://www.g2.com/sellers/front-app) - **Company Website:** frontapp.com - **Year Founded:** 2014 - **HQ Location:** San Francisco, CA - **Twitter:** @FrontHQ 9,411 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22f1f04cd1949da588671c6cc7c9501403aa23164e76c00ed5f9c00b12329500&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffronthq%2F&secure%5Burl_type%5D=linkedin_company_website) 560 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Account Manager - **Top Industries:** Logistics and Supply Chain, Computer Software - **Company Size:** 48% Small, 42% Medium #### What Do G2 Reviewers Say About Front? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. - Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. - Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. - Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. - Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. ##### Cons - Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. - Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. - Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. - Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. - Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. #### What Are Recent G2 Reviews of Front? **["Streamlines Team Communication & Internal Collaboration"](https://www.g2.com/survey_responses/front-review-13221809)** **Rating:** 5.0/5.0 stars _— Rosette C._ [Read full review](https://www.g2.com/survey_responses/front-review-13221809) **["A Powerful Solution for Team Collaboration and Customer Communication"](https://www.g2.com/survey_responses/front-review-13019442)** **Rating:** 5.0/5.0 stars _— Victoire P._ [Read full review](https://www.g2.com/survey_responses/front-review-13019442) #### What Are G2 Users Discussing About Front? - [What are some advanced integrations and use cases of Front in managing customer communications in e-commerce?](https://www.g2.com/discussions/what-are-some-advanced-integrations-and-use-cases-of-front-in-managing-customer-communications-in-e-commerce) - [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) - 2 comments ### [DevRev](https://www.g2.com/products/devrev-devrev/reviews) DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface. **Average Rating:** 4.4/5.0 **Total Reviews:** 212 #### How Do G2 Users Rate DevRev? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Workflow:** 8.6/10 (Category avg: 8.7/10) - **Customization :** 7.8/10 (Category avg: 8.4/10) - **Customer Portal:** 8.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind DevRev? - **Seller:** [DevRev](https://www.g2.com/sellers/devrev) - **Company Website:** devrev.ai - **Year Founded:** 2020 - **HQ Location:** Palo Alto, CA - **Twitter:** @devrev 3,269 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7ff75e6c27a7ab7e34d90b81a332d186bba82f1668a3e24d029651d41f934d4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdevrev%2F&secure%5Burl_type%5D=linkedin_company_website) 937 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** HR Specialist, Product Manager - **Top Industries:** Computer Software, Financial Services - **Company Size:** 54% Medium, 32% Small #### What Do G2 Reviewers Say About DevRev? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of DevRev, noting its user-friendly interface and seamless navigation. - Users commend the **efficiency** of DevRev, noting its rapid navigation and responsiveness enhances their support experience. - Users appreciate the **intuitive and powerful features** of DevRev, enhancing communication and operational efficiency across teams. - Users commend DevRev's **intuitive platform** , seamless communication, flexible workflows, and responsive support team, enhancing overall productivity. - Users value the **robust functionality and insightful analytics** of DevRev, enhancing their customer engagement experience. ##### Cons - Users find several **missing features** in DevRev, particularly around automation, reporting, and cohort creation. - Users note the **limited features** of DevRev, which restricts automation, reporting, and user flow analysis capabilities. - Users find a **lack of features** in DevRev, impacting automation and reporting capabilities, but improvements are noted. - Users find the **learning curve steep** , making it challenging for non-tech individuals to navigate DevRev effectively. - Users find the product **not intuitive** , making it challenging for non-tech teams to navigate and utilize effectively. #### What Are Recent G2 Reviews of DevRev? **["DevRev’s Unified Search Ends Slack Archaeology and Speeds Up Ticket Workflows"](https://www.g2.com/survey_responses/devrev-review-13196254)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/devrev-review-13196254) **["DevRev Makes Bug-to-Roadmap Traceability Effortless"](https://www.g2.com/survey_responses/devrev-review-13194695)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/devrev-review-13194695) ### [Octadesk](https://www.g2.com/products/octadesk/reviews) The only AI service platform for all teams: from marketing to sales and after-sales. Centralize conversations and calls, prioritize what matters and automate what you can. **Average Rating:** 4.6/5.0 **Total Reviews:** 66 #### How Do G2 Users Rate Octadesk? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10) - **Workflow:** 8.3/10 (Category avg: 8.7/10) - **Customization :** 7.7/10 (Category avg: 8.4/10) - **Customer Portal:** 8.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind Octadesk? - **Seller:** [Octadesk](https://www.g2.com/sellers/octadesk) - **Year Founded:** 2008 - **HQ Location:** Sao Paulo, SP - **Twitter:** @octadesk 85 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c96e189a7218c75176b539950e47f72d557498dc724631dd5693ec56c645bc76&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foctadesk%2F&secure%5Burl_type%5D=linkedin_company_website) 120 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 62% Small, 35% Medium #### What Do G2 Reviewers Say About Octadesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Octadesk, finding it intuitive and efficient for managing customer interactions. - Users value the **intuitive design** of Octadesk, enhancing customer interactions and making management efficient and organized. - Users enjoy the **AI efficiency** of Octadesk, streamlining customer interactions and enhancing organization and personalization. - Users appreciate the **intuitive automation** in Octadesk, which enhances efficiency and personalizes client interactions effectively. - Users appreciate the **automation features** of Octadesk, enhancing customer interactions and saving valuable time. ##### Cons - Users find it challenging due to **limited chatbot setup features** , particularly in creating flows for multiple connections. - Users find the **limited chatbot features** in Octadesk hinder their ability to create effective workflows for multiple numbers. - Users find the **chatbot setup limited** , particularly when creating flows for each connected number, affecting usability. - Users find the **chatbot setup limited** , particularly struggling with creating flows for multiple connected numbers. - Users find the **chatbot setup limited** , especially when needing to create individual flows for different numbers. #### What Are Recent G2 Reviews of Octadesk? **["Practical and dynamic system, with features that facilitate daily life"](https://www.g2.com/survey_responses/octadesk-review-12355384)** **Rating:** 4.5/5.0 stars _— Thaina T._ [Read full review](https://www.g2.com/survey_responses/octadesk-review-12355384) **["Octadesk changed the game: Integrated WhatsApp, efficient bots, and reports that organize everything"](https://www.g2.com/survey_responses/octadesk-review-12357353)** **Rating:** 5.0/5.0 stars _— Augusto B._ [Read full review](https://www.g2.com/survey_responses/octadesk-review-12357353) ### [Featurebase](https://www.g2.com/products/featurebase/reviews) Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's loved by thousands of fast-growing teams from companies like Lovable, Raycast, and n8n. 💫 Instead of having 5+ different tools, Featurebase offers everything in one place to help you build products your users love: - Support platform – Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents. - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction. **Average Rating:** 4.7/5.0 **Total Reviews:** 49 #### How Do G2 Users Rate Featurebase? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Workflow:** 8.7/10 (Category avg: 8.7/10) - **Customization :** 8.5/10 (Category avg: 8.4/10) - **Customer Portal:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Featurebase? - **Seller:** [Featurebase](https://www.g2.com/sellers/featurebase) - **Year Founded:** 2021 - **HQ Location:** Tallinn, EE - **Twitter:** @FeaturebaseHQ 2,216 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=000a74799ed1ce8d2a384250d35e468e5467c87d814a939a59fc7b864bf98707&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffeaturebaseapp%2F&secure%5Burl_type%5D=linkedin_company_website) 8 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 90% Small, 8% Medium #### What Do G2 Reviewers Say About Featurebase? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use and wide range of features** in Featurebase, enhancing valuable feedback integration. - Users value the **ease of use** of Featurebase, highlighting its intuitive design and effortless integration. - Users appreciate Featurebase's **simplicity and abundance of features** , making it a versatile solution for multiple needs. - Users praise the **responsive customer support** of Featurebase, appreciating their helpfulness and understanding of SMB needs. - Users value the **intuitive feedback management** of Featurebase, enhancing user engagement and actionable insights effortlessly. ##### Cons - Users find **missing features** like limited customization options and restricted SSO access affecting their overall experience. - Users express frustration over **limited features** in lower pricing tiers, hindering access to necessary functionalities and growth. - Users find the **editor bugs and limitations** hinder functionality and overall usability of Featurebase. - Users note the **limited customization** options, which restrict branding and flexibility in features for their needs. - Users face **limited functionality** in customization and analytics, hindering deeper insights and workflow automation. #### What Are Recent G2 Reviews of Featurebase? **["Great product, even better team behind it"](https://www.g2.com/survey_responses/featurebase-review-12446036)** **Rating:** 5.0/5.0 stars _— Nunzio M._ [Read full review](https://www.g2.com/survey_responses/featurebase-review-12446036) **["Featurebase: An All-in-One Hub with Truly Helpful AI Support"](https://www.g2.com/survey_responses/featurebase-review-12625175)** **Rating:** 5.0/5.0 stars _— Rishikesh R._ [Read full review](https://www.g2.com/survey_responses/featurebase-review-12625175) ### [Pylon](https://www.g2.com/products/pylon-pylon/reviews) Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself. **Average Rating:** 4.7/5.0 **Total Reviews:** 111 #### How Do G2 Users Rate Pylon? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Workflow:** 9.7/10 (Category avg: 8.7/10) - **Customization :** 8.1/10 (Category avg: 8.4/10) - **Customer Portal:** 9.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind Pylon? - **Seller:** [Pylon](https://www.g2.com/sellers/pylon) - **Company Website:** www.usepylon.com - **HQ Location:** San Francisco, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9234e9ffb8c7308b6165ccf7ff8eca30cff8d3756a31a709e9235207a9a3f6b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fusepylon%2F&secure%5Burl_type%5D=linkedin_company_website) 153 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Head of Customer Success, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 63% Small, 20% Medium #### What Do G2 Reviewers Say About Pylon? _AI-generated summary from verified user reviews_ ##### Pros - Users find Pylon's platform extremely **user-friendly** , enhancing efficiency and simplifying team collaboration through its intuitive design. - Users love the **ease of use and organizational capabilities** of Pylon for efficient case management and support. - Users appreciate the **efficiency** of Pylon, enhancing team alignment and productivity through automated systems and reporting dashboards. - Users find Pylon's **intuitive interface and Slack integration** enhance support operations and team collaboration significantly. - Users value the **timely and agile customer support** provided by Pylon through integrated communication in Slack. ##### Cons - Users note the **missing features** in Pylon, such as improved AI analytics, email threading, and image resizing support. - Users find the **complex setup** of Pylon cumbersome initially, but it eases with custom views for better usability. - Users find **email issues** concerning, as support ticket management and email threading need significant improvements. - Users find **limited customization** options in Pylon, particularly on mobile, which affects their overall usability experience. - Users find Pylon has **limited features** , particularly with customizable forms not indicating users' locations within the platform. #### What Are Recent G2 Reviews of Pylon? **["Consolidates Customer Context Across Channels with Fast, Responsive Support"](https://www.g2.com/survey_responses/pylon-review-12725447)** **Rating:** 4.5/5.0 stars _— Gail D._ [Read full review](https://www.g2.com/survey_responses/pylon-review-12725447) **["Efficient and Comprehensive B2B Support with Pylon"](https://www.g2.com/survey_responses/pylon-review-10189372)** **Rating:** 5.0/5.0 stars _— Jay D._ [Read full review](https://www.g2.com/survey_responses/pylon-review-10189372) - [‹ Prev‹ Prev](/categories/help-desk/small-business?order=g2_score#product-list) - [1](/categories/help-desk/small-business?order=g2_score#product-list) - 2 - [3](/categories/help-desk/small-business?order=g2_score&page=3#product-list) - [4](/categories/help-desk/small-business?order=g2_score&page=4#product-list) - [5](/categories/help-desk/small-business?order=g2_score&page=5#product-list) - [6](/categories/help-desk/small-business?order=g2_score&page=6#product-list) - [7](/categories/help-desk/small-business?order=g2_score&page=7#product-list) - [8](/categories/help-desk/small-business?order=g2_score&page=8#product-list) - [Next ›Next ›](/categories/help-desk/small-business?order=g2_score&page=3#product-list) Spotlight Categories [Employer of Record (EOR) Software](https://www.g2.com/categories/employer-of-record-eor) [Enterprise Risk Management (ERM) Software](https://www.g2.com/categories/enterprise-risk-management-erm) [Product Information Management (PIM) Systems](https://www.g2.com/categories/product-information-management-pim) [Board Management Software](https://www.g2.com/categories/board-management) [Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr) Similar Categories - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Help Desk Themes](/categories/help-desk/themes)