Help Desk Software Resources

In ConvergeHub you can set up your own SMTP settings or can use the ConvergeHub SMTP engine. ConvergeHub can work with your mail provider, Amazon SES, SendGrid, or anything similar. In the event, you would like to use ConvergeHub SMTP then unless you allow your mail provider to acknowledge or authorize the mail relay from ConvergeHub, the mails are most likely end up in the SPAM or Junk folder. This can be managed very easily by setting up the SPF and DKIM record in your mail server/provider. This process will ensure the mails are showing up in InBox when sent via the ConvergeHub mail relay. Setting up SPF and DKIM records depends on your mail provider; I have shared a step by step instructions in case your mail provider is Office365: Generate SPF and DKIM record: https://a.cl.ly/5zuXx21w Setup SPF and DKIM in your office 365 Mail server : https://youtu.be/msDjiw8OeR8 https://youtu.be/emKLD_ckcRw https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/set-up-spf-in-office-365-to-help-prevent-spoofing Should you need more information please reach out to us at support@convergehub.com or create a support ticket. We are more proactive in those channels for any form of Customer Support.

Hi Jessica, thank you for your question. What you can do is create and send a campaign once and then duplicate it. This way, you could create a "campaign template" with a pre-inserted bcc email address and saved links in the email body. Feel free to reach out to our Support Team directly if you have any further questions. Kind regards, Lina

Hello Baggy, please create a support ticket or email support @convergehub.com with which software you would like to integrate. We presently support Zapier, PieSync, API and Webhooks to integrate with external apps and it is very possible that we already may have some integration in place with the Sales Funnel Software you are planning to connect.