# Best Help Desk Software with Response Automation Capabilities - Page 2

## How Many Help Desk Software Products Does G2 Track?

**Total Products under this Category:** 513

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Help Desk Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 78,000+ Authentic Reviews
- 513+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Help Desk Software
 ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=16222)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera)

**Sponsored**

### Procare Solutions

For more than 30 years, Procare Solutions has been a trusted leader in child care management software, helping child care centers, preschools, schools, and early learning programs operate more efficiently and serve families with confidence. Built specifically for the child care industry, Procare is designed to support the real day-to-day needs of providers, from managing administrative tasks to strengthening communication and improving the overall experience for staff and families. More than 40,000 customers have chosen Procare as their partner in running successful, high-quality child care programs. Procare’s solutions help programs streamline the essential functions that keep their businesses running, including enrollment, attendance tracking, billing and payments, reporting, and family communication. By bringing these critical workflows onto a single connected platform, Procare helps reduce manual tasks, improve operational visibility, and create more efficient processes across the organization. This allows child care providers to spend less time on paperwork and back-office complexity and more time focused on supporting their staff, their families, and the children in their care. In an industry where safety, compliance, organization, and trust matter every day, Procare delivers the tools and support providers need to manage their business with greater confidence. With decades of industry experience, a strong reputation in early childhood education, and solutions built to meet the evolving needs of child care businesses, Procare helps programs save time, stay organized, and build a stronger foundation for growth. For providers seeking a proven, purpose-built platform to simplify operations, strengthen family relationships, and support long-term business success, Procare Solutions stands out as a trusted, established leader in child care management software.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-13T10%3A36%3A17Z&secure%5Bdisplayable_resource_id%5D=424&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=11789&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=11789&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%2Ff%2Fresponse-automation%3Ffilters%255Bverified_features%255D%255B%255D%3D177%26page%3D2&secure%5Btoken%5D=52086a5d29b043dbc895efbfeffc47540dbbe9c806ddc1ed395876398bd8dbf7&secure%5Burl%5D=https%3A%2F%2Fwww.procaresoftware.com%2Frequest-a-demo%2F%3Futm_source%3DG2%26utm_medium%3DContactUs%26utm_campaign%3DDG_PaidAdvertising_G2_2024&secure%5Burl_type%5D=book_demo)

### [N-able MSP Manager](https://www.g2.com/products/n-able-msp-manager/reviews)

N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashboards, and more. N-able MSP Manager offers a lightweight ticketing system, with a quick entry feature which allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be created automatically from emails, with all email correspondence between clients and technicians captured within the ticket. Engineers can view their assigned tickets in the dashboard, prioritize work, and utilize the built-in timer to track time spent on each ticket. The native mobile apps for Android and iOS also allow technicians to create and view tickets, track time and expenses, receive notification of updates or changes, capture issues in notes or photos, access customer, location, device, and system information, and check standard procedures and configurations. N-able MSP Manager allows users to create invoices in batches, and generate sample invoices to preview bills for individual clients. Billing is based on the time logged by engineers, but users can also log scheduled client appointments as billable time rather than having engineers create tickets. All invoices include details of service items, tickets, logged time, and expenses to keep clients informed of exactly what they are paying for. MSP Manager integrates with a range of accounting systems, including Xero, QuickBooks Desktop, and QuickBooks Online, allowing users to export all invoices in a single batch. Benefits: The native mobile apps for iOS and Android allow technicians to view open tickets, customer histories, and ticket histories, track their time, access device details, and more. Invoices can be generated for clients individually or in batches, and every invoice includes details of tickets, service items, time entries, and expenses. The customer portal can be branded with company logos, and allows clients to submit trouble tickets, track ticket statuses, and more. Dashboards and reports give users insight into contract utilization, customer stats, employee stats, revenue forecasts, and other key information. The drag-and-drop calendar interface allows users to schedule and reschedule appointments, with iCal appointments automatically generated to export to external calendars, and the ability to view engineers’ workloads to prevent over or under-booking.

**Average Rating:** 3.7/5.0

**Total Reviews:** 33

#### How Do G2 Users Rate N-able MSP Manager?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Workflow:** 7.0/10 (Category avg: 8.7/10)
- **Customization :** 6.2/10 (Category avg: 8.4/10)
- **Customer Portal:** 7.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind N-able MSP Manager?

- **Seller:** [N-able](https://www.g2.com/sellers/n-able)
- **HQ Location:** Morrisville, North Carolina
- **Twitter:** @Nable  
15,859 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5126feeafafe79ea909650b9a1843e1c77c65ad993ae2f9ac89cf6b559e88be4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fn-able&secure%5Burl_type%5D=linkedin_company_website)  
2,287 employees on LinkedIn®
- **Ownership:** NYSE: NABL

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 68% Small, 24% Medium

#### What Do G2 Reviewers Say About N-able MSP Manager?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of N-able MSP Manager, simplifying client management and boosting productivity.
- Users appreciate the **easy access** of N-able MSP Manager, allowing management from multiple devices effortlessly.
- Users appreciate the **setup ease** of N-able MSP Manager, making onboarding and training hassle-free for everyone.
- Users appreciate the **automated responses** of N-able MSP Manager, enhancing organization and client service efficiency.
- Users value the **automation features** of N-able MSP Manager, enhancing organization and improving client service efficiency.

##### Cons

- Users find the **limited customization** options in N-able MSP Manager restrict their ability to tailor workflows effectively.
- Users find the **inadequate reporting** features of N-able MSP Manager limiting for their custom business needs.
- Users note the **limited functionality** of N-able MSP Manager, particularly regarding reporting and customization options.
- Users find the **limited features** of N-able MSP Manager, especially in reporting and customizations, quite restricting.
- Users are frustrated by frequent **update issues** that disrupt their workflow and require constant attention.

#### What Are Recent G2 Reviews of N-able MSP Manager?

**["Comprehensive and user-friendly solution for managing MSP operations."](https://www.g2.com/survey_responses/n-able-msp-manager-review-10748501)**

**Rating:** 4.0/5.0 stars

_— Verified User in Computer & Network Security_

[Read full review](https://www.g2.com/survey_responses/n-able-msp-manager-review-10748501)

**["MSP has made my life better at the organization"](https://www.g2.com/survey_responses/n-able-msp-manager-review-10748343)**

**Rating:** 5.0/5.0 stars

_— Santiago L._

[Read full review](https://www.g2.com/survey_responses/n-able-msp-manager-review-10748343)

### [Crisp](https://www.g2.com/products/crisp/reviews)

Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel. Get started for free today and join 700 000 businesses using Crisp at crisp.chat With an easy UX, companies can leverage a modern customer support platform. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Multichannel shared inbox to centralize all inbound messages coming from Emails, WhatsApp Business, Instagram, phone calls, and more. - Website AI chat widget to support customers from your website - AI features for customer support teams to unlock incredible productivity gains - AI Chatbot software for customer service trained upon many different sources to automatically resolve tickets and drain support queue - Knowledge base software to make your customers more autonomous, increase search engine visibility and drive better answer for your AI-powered messages. - Native Mobile Chat support SDKs for Android, React Native & iOS to embed native support chat experiences right in your mobile apps. - Support CRM software to get to get to know who you're dealing with - Customer support analytics software to measure customer support ROI, build custom dashboards and track customer support teams' CSAT. - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...)

**Average Rating:** 4.5/5.0

**Total Reviews:** 199

#### How Do G2 Users Rate Crisp?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Workflow:** 8.6/10 (Category avg: 8.7/10)
- **Customization :** 8.3/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Crisp?

- **Seller:** [Crisp IM SARL](https://www.g2.com/sellers/crisp-im-sarl)
- **Year Founded:** 2015
- **HQ Location:** Nantes, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f6e7a0d7d16331c6904e1f7eee482ed822a699f9135104d6ab1bbf3f6dd18348&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcrisp-im%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 86% Small, 12% Medium

#### What Do G2 Reviewers Say About Crisp?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **exceptional customer support** from Crisp, making every interaction a pleasure and enhancing overall satisfaction.
- Users love Crisp for its **user-friendly features** like Shortcuts and AI automation, enhancing support efficiency and personalization.
- Users love the **advanced segmentation and AI features** of Crisp, enhancing customer support and boosting engagement significantly.
- Users love the **user-friendly interface** of Crisp, which facilitates quick resolutions without complications.
- Users love the **intuitive interface** of Crisp, which simplifies managing customer conversations efficiently and effectively.

##### Cons

- Users find the **missing features** in Crisp limit its potential, especially for article management and notifications.
- Users note the **limited features** of Crisp, especially in article editing and analytics, impacting overall usability.
- Users find the **lack of essential features** in Crisp frustrating, affecting usability and efficiency during daily tasks.
- Users find Crisp to be **expensive** , especially as essential features are locked behind higher-tier plans.
- Users find the **learning curve frustrating** , as understanding the logic and building workflows requires significant time investment.

#### What Are Recent G2 Reviews of Crisp?

**["All-in-One Helping Turn Customer Conversations into Sales."](https://www.g2.com/survey_responses/crisp-review-13042879)**

**Rating:** 4.5/5.0 stars

_— Verified User in Automotive_

[Read full review](https://www.g2.com/survey_responses/crisp-review-13042879)

**["Perfect Solution for Diverse App Branding and Support"](https://www.g2.com/survey_responses/crisp-review-12844712)**

**Rating:** 5.0/5.0 stars

_— Ketul P._

[Read full review](https://www.g2.com/survey_responses/crisp-review-12844712)

#### What Are G2 Users Discussing About Crisp?

- [What does Crisp do?](https://www.g2.com/discussions/what-does-crisp-do) - 1 upvote
- [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) - 1 comment
- [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) - 2 comments
- [What is crisp software?](https://www.g2.com/discussions/what-is-crisp-software)

### [Re:amaze](https://www.g2.com/products/re-amaze/reviews)

Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature.

**Average Rating:** 4.6/5.0

**Total Reviews:** 137

#### How Do G2 Users Rate Re:amaze?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Workflow:** 9.0/10 (Category avg: 8.7/10)
- **Customization :** 8.5/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Re:amaze?

- **Seller:** [GoDaddy](https://www.g2.com/sellers/godaddy)
- **Year Founded:** 1997
- **HQ Location:** Scottsdale, AZ
- **Twitter:** @GoDaddy  
274,844 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=109e68fd7fc53f536870728a8e551b397c46ad6384aa38888bd78711f6c4d3cb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7846%2F&secure%5Burl_type%5D=linkedin_company_website)  
9,011 employees on LinkedIn®
- **Ownership:** NYSE:GDDY

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Retail, Sporting Goods
- **Company Size:** 81% Small, 17% Medium

#### What Do G2 Reviewers Say About Re:amaze?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **great customer support** of Re:amaze, enhancing their overall experience and satisfaction with the product.
- Users value the **flexibility** of Re:amaze, appreciating its versatile options and helpful AI features.

#### What Are Recent G2 Reviews of Re:amaze?

**["Absolutely amazing tool, very intuitive and integrates well"](https://www.g2.com/survey_responses/re-amaze-review-7694891)**

**Rating:** 4.5/5.0 stars

_— Christoph D._

[Read full review](https://www.g2.com/survey_responses/re-amaze-review-7694891)

**["Great Chat!"](https://www.g2.com/survey_responses/re-amaze-review-7329257)**

**Rating:** 5.0/5.0 stars

_— Greg R._

[Read full review](https://www.g2.com/survey_responses/re-amaze-review-7329257)

#### What Are G2 Users Discussing About Re:amaze?

- [What is Re:amaze used for?](https://www.g2.com/discussions/what-is-re-amaze-used-for)

### [Gmelius](https://www.g2.com/products/gmelius/reviews)

Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing workspace.

**Average Rating:** 4.4/5.0

**Total Reviews:** 756

#### How Do G2 Users Rate Gmelius?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Workflow:** 8.8/10 (Category avg: 8.7/10)
- **Customization :** 7.6/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Gmelius?

- **Seller:** [Gmelius SA](https://www.g2.com/sellers/gmelius-sa)
- **Year Founded:** 2016
- **HQ Location:** Geneva
- **Twitter:** @gmelius  
1,772 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=baf5708a28088fbc591ba0b1e560f8d116a6940e61321928ddc3ce71c01184ad&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5285738%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 81% Small, 16% Medium

#### What Do G2 Reviewers Say About Gmelius?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Gmelius to be **extremely user-friendly** , streamlining their work processes and simplifying inbox management.
- Users love the **easy email assignment and note-taking** features of Gmelius, enhancing team communication and workflow.
- Users value the **seamless collaboration** tools of Gmelius, enhancing organization and keeping teams aligned effortlessly.
- Users appreciate the **robust team collaboration features** of Gmelius, simplifying email management and enhancing communication.
- Users appreciate the **robust team collaboration features** of Gmelius, enhancing email management and streamlining communication.

##### Cons

- Users experience significant **email management issues** with Gmelius, including slow loading times and ineffective search functions.
- Users find Gmelius lacking in **advanced mobile features** , making email management on the go challenging.
- Users experience **performance issues** with Gmelius, citing slow email loading times and inefficient bulk task management.
- Users experience significant **email loading delays** with Gmelius, leading to frustration and inefficiency in email management.
- Users find the **learning curve steep** , requiring additional training and guidance for effective software deployment.

#### What Are Recent G2 Reviews of Gmelius?

**["It has been a helpful tool"](https://www.g2.com/survey_responses/gmelius-review-10295609)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/gmelius-review-10295609)

**["A Powerful and Easy-to-Use Tool for Email Management and Team Collaboration"](https://www.g2.com/survey_responses/gmelius-review-10296148)**

**Rating:** 5.0/5.0 stars

_— Hasan J._

[Read full review](https://www.g2.com/survey_responses/gmelius-review-10296148)

#### What Are G2 Users Discussing About Gmelius?

- [What is Gmelius used for?](https://www.g2.com/discussions/what-is-gmelius-used-for)

### [Deskpro](https://www.g2.com/products/deskpro/reviews)

Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences.

**Average Rating:** 4.2/5.0

**Total Reviews:** 97

#### How Do G2 Users Rate Deskpro?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10)
- **Workflow:** 8.6/10 (Category avg: 8.7/10)
- **Customization :** 8.1/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Deskpro?

- **Seller:** [Deskpro](https://www.g2.com/sellers/deskpro)
- **Company Website:** www.deskpro.com
- **Year Founded:** 2002
- **HQ Location:** Austin, TX
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4db02fb9b42bdf20a2f81bdd710c6e4e170d3626e0cd0605a3125035786aa826&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1178218%2F&secure%5Burl_type%5D=linkedin_company_website)  
69 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 46% Small, 45% Medium

#### What Do G2 Reviewers Say About Deskpro?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Deskpro, highlighting its flexibility and friendly interface for quick setup.
- Users value the **flexibility and customization** of Deskpro, enhancing their help desk management with tailored features.
- Users find Deskpro's **flexibility and user-friendly interface** invaluable for customization and efficient help desk management.
- Users praise the **exceptional customer support** of Deskpro, highlighting fast responses and smooth upgrade assistance.
- Users value the **customizability** of Deskpro, allowing tailored experiences and seamless integration with various workflows.

##### Cons

- Users often experience **ticketing issues** with Deskpro, including incorrect ticket creation and slow support responses.
- Users find the **limited features** of Deskpro's knowledge base editor frustrating and cumbersome for article creation.
- Users experience issues with **ticket management** , including unexpected new ticket creation and frequent system logouts.
- Users find the **interface not intuitive** , making it difficult to navigate and perform basic tasks efficiently.
- Users struggle with **UX issues** in Deskpro, citing a confusing interface and slow performance that hinders usability.

#### What Are Recent G2 Reviews of Deskpro?

**["Customer Service Force Multiplier"](https://www.g2.com/survey_responses/deskpro-review-12621159)**

**Rating:** 5.0/5.0 stars

_— Christopher J._

[Read full review](https://www.g2.com/survey_responses/deskpro-review-12621159)

**["Efficient Ticket Management with Minor Formatting Hiccups"](https://www.g2.com/survey_responses/deskpro-review-12317561)**

**Rating:** 4.0/5.0 stars

_— Paul C._

[Read full review](https://www.g2.com/survey_responses/deskpro-review-12317561)

#### What Are G2 Users Discussing About Deskpro?

- [What is Deskpro used for?](https://www.g2.com/discussions/what-is-deskpro-used-for) - 1 comment, 1 upvote

### [LiveHelpNow](https://www.g2.com/products/livehelpnow/reviews)

LiveHelpNow is an AI-powered customer engagement platform that helps businesses manage conversations across live chat, SMS, and messaging channels from a single interface. It combines real-time chat, automation, and intelligent routing to improve response times and streamline support operations. Teams can use AI assistants, canned responses, and customizable workflows to handle high volumes of inquiries efficiently while maintaining a personalized experience. Proactive chat tools help capture and convert website visitors, while reporting and analytics provide insight into performance and customer behavior. LiveHelpNow integrates with existing systems to keep data connected and is designed to scale with growing teams looking to enhance both customer support and sales engagement.

**Average Rating:** 4.3/5.0

**Total Reviews:** 155

#### How Do G2 Users Rate LiveHelpNow?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Workflow:** 8.8/10 (Category avg: 8.7/10)
- **Customization :** 8.4/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind LiveHelpNow?

- **Seller:** [LiveHelpNow](https://www.g2.com/sellers/livehelpnow)
- **Company Website:** www.livehelpnow.net
- **Year Founded:** 2003
- **HQ Location:** Willow Grove, PA
- **Twitter:** @LiveHelpNow  
3,746 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b5bbe4fd88878e69e22c8403d48ae75f3d7eea75fba31d8aee104bf238a79729&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F903832%2F&secure%5Burl_type%5D=linkedin_company_website)  
15 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Retail
- **Company Size:** 48% Small, 35% Medium

#### What Do G2 Reviewers Say About LiveHelpNow?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **integrated customer service features** of LiveHelpNow, making support fast and efficient.
- Users enjoy the **automation capabilities** of LiveHelpNow, streamlining customer service across multiple communication channels.
- Users love the **integrated chat features** of LiveHelpNow, making customer service efficient and user-friendly.
- Users value the **fast customer support** and ease of use of LiveHelpNow, enhancing their service capabilities.
- Users highlight the **ease of customization** in LiveHelpNow, enhancing their experience with tailored solutions.

##### Cons

- Users find the **admin control issues** frustrating due to the dated interface and limitations on user permissions.
- Users feel the **inadequate reporting** limits precision and complicates transferring information effectively.
- Users find the **difficult interface** challenging for non-technical users, affecting ease of use and experience.
- Users find the **lack of features** limiting, especially regarding admin settings and accessibility for non-technical users.
- Users find the **learning curve steep** , especially for non-technical people navigating the dated admin interface.

#### What Are Recent G2 Reviews of LiveHelpNow?

**["Solid product for a great price"](https://www.g2.com/survey_responses/livehelpnow-review-9206243)**

**Rating:** 4.5/5.0 stars

_— Sean W._

[Read full review](https://www.g2.com/survey_responses/livehelpnow-review-9206243)

**["Best Platform for Customer Service"](https://www.g2.com/survey_responses/livehelpnow-review-9337808)**

**Rating:** 5.0/5.0 stars

_— Marc V._

[Read full review](https://www.g2.com/survey_responses/livehelpnow-review-9337808)

#### What Are G2 Users Discussing About LiveHelpNow?

- [What is LiveHelpNow used for?](https://www.g2.com/discussions/what-is-livehelpnow-used-for)

### [Dixa](https://www.g2.com/products/dixa/reviews)

Dixa is the agentic customer service platform behind exceptional ecommerce brands. We help customer service leaders resolve issues faster, deliver better experiences at scale, and grow support without proportional headcount. Dixa combines a helpdesk and a contact center in one platform, with every channel, phone, email, live chat, WhatsApp, Instagram, Facebook Messenger, and SMS, included natively in every plan. Mim, Dixa's AI agent, resolves customer inquiries end to end (processing refunds, updating orders, answering FAQs) across chat, email, WhatsApp, and more, then hands off to a human with full context when judgment or empathy is needed. AI Co-Pilot assists agents in real time with suggested replies, translation, and conversation summaries. Dixa's Conversation Engine gives teams a visual, no-code way to build routing rules, automations, and escalations without engineering support. Real-time dashboards and Auto QA give managers visibility into performance and quality without manual reporting. Dixa serves 1,000+ ecommerce brands across 42 countries, including Rapha, Oliver Bonas, Charles Tyrwhitt, Mytheresa, and tink. Founded in Copenhagen in 2015, Dixa has raised $158M, including a $105M Series C led by General Atlantic.

**Average Rating:** 4.2/5.0

**Total Reviews:** 380

#### How Do G2 Users Rate Dixa?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10)
- **Workflow:** 8.6/10 (Category avg: 8.7/10)
- **Customization :** 7.7/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Dixa?

- **Seller:** [Dixa](https://www.g2.com/sellers/dixa)
- **Year Founded:** 2015
- **HQ Location:** Copenhagen, Capital Region
- **Twitter:** @DixaApp  
2,708 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22b0d008d855f83a6526193189c4d49574d61e3d4938caf9b7568370fbf47afb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10072046%2F&secure%5Burl_type%5D=linkedin_company_website)  
153 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Agent
- **Top Industries:** Retail, Leisure, Travel & Tourism
- **Company Size:** 53% Medium, 43% Small

#### What Do G2 Reviewers Say About Dixa?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Dixa, finding it intuitive and straightforward for seamless customer interactions.
- Users value the **user-friendly interface** of Dixa, making customer interaction smooth and efficient across all channels.
- Users appreciate the **responsive customer support** of Dixa, ensuring smooth interactions and resolving issues promptly.
- Users find Dixa to be very **intuitive and easy to use** , making customer interactions smooth and efficient.
- Users commend Dixa for its **efficiency** , facilitating seamless management of customer interactions and saving valuable time.

##### Cons

- Users express concern over **limited features** , particularly in automation, analytics, language support, and third-party integration.
- Users note the **limited features** of Dixa, particularly in automation, analytics, and language support, affecting overall usability.
- Users express concerns about the **limited features** of Dixa, particularly in automation, analytics, and language support.
- Users experience various **chat functionality issues** with Dixa, including glitches and limitations in support features.
- Users find the **lack of clarity** in analytics and feature limitations hinder effective use of Dixa's capabilities.

#### What Are Recent G2 Reviews of Dixa?

**["Fantastic software, onboarding, customer service and overall experience!"](https://www.g2.com/survey_responses/dixa-review-11206297)**

**Rating:** 5.0/5.0 stars

_— Sofie G._

[Read full review](https://www.g2.com/survey_responses/dixa-review-11206297)

**["Streamlined omnichannel support with room to grow"](https://www.g2.com/survey_responses/dixa-review-11702730)**

**Rating:** 4.0/5.0 stars

_— Rodrigo M._

[Read full review](https://www.g2.com/survey_responses/dixa-review-11702730)

#### What Are G2 Users Discussing About Dixa?

- [What is Dixa used for?](https://www.g2.com/discussions/what-is-dixa-used-for)

### [Oracle Service Cloud (formerly RightNow)](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews)

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries. This flexible and scalable platform includes: Web Customer Service: Oracle’s Web Customer Service is a highly interactive and customized experience that lets customers engage with your business on their own terms via online or mobile devices. Powered by a customer portal, a syndicated widget framework, and self-learning technology, customers can self-serve by leveraging a dynamic knowledge base, Facebook pages or peer-based community, reducing operational cost costs. And they can escalate to assisted service via live chat, messaging, social networks like Twitter, email, or call appropriate agents to resolve their unique needs via intelligent routing. More and more, organizations can engage in automated or proactive service through virtual assistants, chat bots, or the Internet of Things. Cross-Channel Contact Center: Oracle’s Cross-Channel Contact Center empowers organizations to provide immediate, consistent, and even proactive service across multiple channels. By bringing together all customer interactions in a desktop or mobile application– from email, telephony, live chat, co-browse, SMS, messaging, or video chat–into one unified agent desktop, the Cross-Channel Contact Center captures a unique 360-degree view of every consumer, guiding agents to seamless resolution. The agent desktop can be dynamically delivered based upon brand or role, providing all relevant information (such as billing, orders, and commerce data) at the agent’s fingertips. Field Service Management (Formerly TOA Technologies): Built on a time-based, self-learning and predictive technology, Oracle’s Field Service Management automates and optimizes operations that take place in the field. By leveraging predictive forecasting tools, it eliminates customer uncertainty, exceeds their expectations, and ensures timely job completion all while increasing organizational productivity and efficiency. Knowledge Management: Oracle’s Knowledge Management provides a fully integrated cloud knowledge management solution that delivers a seamless and consistent experience across all channels, from self-service and contact centers to communities and social sites. It is the backbone of every omnichannel service strategy, increasing customer loyalty and organizational efficiencies across the board. Policy Automation: Oracle Policy Automation (OPA) delivers Smarter Advice. Smarter Advice empowers organizations to provide a more personal, richer interaction with customers.  OPA enables organizations, in any industry, to easily automate business process, rules, regulations and organizational policies. OPA automates decisions and delivers personalized experiences, provides agile management and increases transparency and compliance..

**Average Rating:** 3.9/5.0

**Total Reviews:** 113

#### How Do G2 Users Rate Oracle Service Cloud (formerly RightNow)?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.0/10)
- **Workflow:** 8.2/10 (Category avg: 8.7/10)
- **Customization :** 8.0/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Oracle Service Cloud (formerly RightNow)?

- **Seller:** [Oracle](https://www.g2.com/sellers/oracle)
- **Year Founded:** 1977
- **HQ Location:** Austin, TX
- **Twitter:** @Oracle  
827,997 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a14fcbcd818b49d781453c19628a9479a70cc1e8e335e54c876392ab5f543da3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1028%2F&secure%5Burl_type%5D=linkedin_company_website)  
208,078 employees on LinkedIn®
- **Ownership:** NYSE:ORCL

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Retail
- **Company Size:** 56% Large, 38% Medium

#### What Do G2 Reviewers Say About Oracle Service Cloud (formerly RightNow)?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **interface user-friendly** , simplifying the tracking of records and activities within Oracle Service Cloud.
- Users appreciate the **automation capabilities** of Oracle Service Cloud, enhancing efficiency in managing ombudsman channel processes.
- Users value the **digitization of ombudsman channel processes** offered by Oracle Service Cloud, enhancing efficiency and management.
- Users value the **digiital management of processes** with Oracle Service Cloud, enhancing efficiency in ombudsman channel handling.
- Users value the **efficient digitization** of channel management processes with Oracle Service Cloud, replacing outdated manual methods.

##### Cons

- Users experience **frequent bugs and errors** in Oracle Service Cloud, negatively affecting business operations.
- Users experience **bugs and automatic contact deletions** in Oracle Service Cloud, hindering business operations.
- Users face **data inconsistency** , as reports often fail to reflect the actual data accurately.
- Users often face challenges with **inaccurate reporting** and inadequate responses, impacting their data management experience.
- Users experience **delayed responses** with Oracle Service Cloud, resulting in mismatched reports and data discrepancies.

#### What Are Recent G2 Reviews of Oracle Service Cloud (formerly RightNow)?

**["easy to use internally"](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9196856)**

**Rating:** 4.0/5.0 stars

_— Alexandra Z._

[Read full review](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9196856)

**["Revolutionizing Customer Support by Oracle Service Cloud"](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9012410)**

**Rating:** 5.0/5.0 stars

_— Vishal B._

[Read full review](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9012410)

#### What Are G2 Users Discussing About Oracle Service Cloud (formerly RightNow)?

- [What is Oracle Service Cloud (formerly RightNow) used for?](https://www.g2.com/discussions/what-is-oracle-service-cloud-formerly-rightnow-used-for)
- [What is Salesforce Service Cloud?](https://www.g2.com/discussions/what-is-salesforce-service-cloud)
- [What is POD in Oracle Cloud?](https://www.g2.com/discussions/what-is-pod-in-oracle-cloud)
- [In what year was RightNow acquired by Oracle?](https://www.g2.com/discussions/in-what-year-was-rightnow-acquired-by-oracle)
- [What is Oracle Service Cloud RightNow?](https://www.g2.com/discussions/what-is-oracle-service-cloud-rightnow)

### [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews)

Vtiger’s mission is to build software that gives customer-facing teams at small- and medium-sized businesses the ability to create fruitful and enduring relationships with customers. Vtiger CRM provides you a 360-degree view of all your customer information in one place and helps you optimize your sales, support, and marketing touch-points with real-time actions and conversational Insights. Vtiger CRM helps teams create delightful experiences across the entire customer lifecycle - AI-powered CRM and robust automation tools help sales teams to focus on the right deals and deliver growth. With Vtiger, get a unified CRM to break silos and get marketing, sales, and support on the same page with a single source of truth. Deliver exceptional customer experience and support by engaging with your customers across multiple channels. Manage your work on the go with our mobile applications for both Android and iOS.

**Average Rating:** 4.3/5.0

**Total Reviews:** 389

#### How Do G2 Users Rate Vtiger All-In-One CRM?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10)
- **Workflow:** 8.5/10 (Category avg: 8.7/10)
- **Customization :** 8.4/10 (Category avg: 8.4/10)
- **Customer Portal:** 7.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Vtiger All-In-One CRM?

- **Seller:** [Vtiger](https://www.g2.com/sellers/vtiger)
- **Year Founded:** 2004
- **HQ Location:** Cupertino, California
- **Twitter:** @vtigercrm  
2,678 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4add42c905d5c680bf30dcd326fe05bdee0159fdac877f842e73a865e1e945d8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1270573%2F&secure%5Burl_type%5D=linkedin_company_website)  
246 employees on LinkedIn®
- **Phone:** 1-877-784-9277

#### Who Uses This Product?

- **Who Uses This:** CEO, Managing Director
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 68% Small, 30% Medium

#### What Do G2 Reviewers Say About Vtiger All-In-One CRM?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **affordability** of Vtiger All-In-One CRM, making it accessible for small organizations.
- Users find the **call management feature** in Vtiger CRM helpful for tracking customer interactions effectively.
- Users value the **customizability** of Vtiger All-In-One CRM, enabling tailored solutions for unique business needs.
- Users value the **customization options** in Vtiger All-In-One CRM for tracking specific customer needs effectively.
- Users love the **ease of use** of Vtiger All-In-One CRM, requiring no complex training for effective application.

##### Cons

- Users note a **lack of essential features** in Vtiger All-In-One CRM compared to other CRM systems like SAP.
- Users report **persistent bugs** and poor customer support, leading to frustrating experiences and unresolved migration issues.
- Users report significant **CRM issues** with Vtiger, citing poor customer service and migration errors leading to frustration.
- Users find Vtiger's interface **not intuitive** , complicating setup and hindering effective use of the system.
- Users report that Vtiger can be **not user-friendly** , citing difficulties with setup and poor customer service throughout the process.

#### What Are Recent G2 Reviews of Vtiger All-In-One CRM?

**["All-in-One Vtiger Platform That Boosts Productivity and Team Coordination"](https://www.g2.com/survey_responses/vtiger-all-in-one-crm-review-12792429)**

**Rating:** 4.0/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/vtiger-all-in-one-crm-review-12792429)

**["Easy to use"](https://www.g2.com/survey_responses/vtiger-all-in-one-crm-review-6885870)**

**Rating:** 5.0/5.0 stars

_— Mbuso H._

[Read full review](https://www.g2.com/survey_responses/vtiger-all-in-one-crm-review-6885870)

#### What Are G2 Users Discussing About Vtiger All-In-One CRM?

- [What is Vtiger All-In-One CRM used for?](https://www.g2.com/discussions/what-is-vtiger-all-in-one-crm-used-for)
- [What is CRM in management?](https://www.g2.com/discussions/vtiger-all-in-one-crm-what-is-crm-in-management)
- [Is vtiger free?](https://www.g2.com/discussions/is-vtiger-free)
- [How do CRM systems work?](https://www.g2.com/discussions/how-do-crm-systems-work)
- [What is the use of vtiger CRM?](https://www.g2.com/discussions/vtiger-all-in-one-crm-what-is-the-use-of-vtiger-crm)

### [GrooveHQ](https://www.g2.com/products/groovehq/reviews)

The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support.

**Average Rating:** 4.6/5.0

**Total Reviews:** 194

#### How Do G2 Users Rate GrooveHQ?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Workflow:** 8.9/10 (Category avg: 8.7/10)
- **Customization :** 8.1/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind GrooveHQ?

- **Seller:** [GrooveHQ](https://www.g2.com/sellers/groovehq)
- **Year Founded:** 2011
- **HQ Location:** Newport, RI
- **Twitter:** @Groove  
6,683 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2db68443dcdcb50507b1bfd9b1756ae979bf841108c725b197b643bd703360ce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3150436%2F&secure%5Burl_type%5D=linkedin_company_website)  
54 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 77% Small, 22% Medium

#### What Do G2 Reviewers Say About GrooveHQ?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend GrooveHQ for its **responsive customer support** , enhancing collaboration and clarity in managing queries effectively.
- Users value the **helpful reminders** from GrooveHQ, making follow-ups and support management seamless for teams.
- Users love how GrooveHQ's **automation** feature ensures that nothing slips through the cracks, providing timely follow-ups.
- Users praise GrooveHQ's **ease of use** , benefiting from collaborative tools and responsive support for efficient management.
- Users praise the **easy setup** of GrooveHQ, highlighting responsive support and clear help resources that enhance collaboration.

##### Cons

- Users face **chat functionality issues** , as it's all or nothing for including parts of conversations in responses.
- Users express frustration over the **lack of selective comment inclusion** , leading to disjointed conversations across platforms.
- Users struggle with **email communication issues** , wishing to selectively include parts of conversations without reverting to other platforms.
- Users face challenges with **limited issue resolution options** , making it hard to select relevant conversation parts when forwarding.
- Users find **merging tickets cumbersome** , which complicates their workflow and hampers efficiency in GrooveHQ.

#### What Are Recent G2 Reviews of GrooveHQ?

**["Never Miss a Beat with This Reliable Tool"](https://www.g2.com/survey_responses/groovehq-review-11991950)**

**Rating:** 5.0/5.0 stars

_— Shannon F._

[Read full review](https://www.g2.com/survey_responses/groovehq-review-11991950)

**["Game-Changer for Team Transparency with Minor Glitches"](https://www.g2.com/survey_responses/groovehq-review-12704475)**

**Rating:** 4.0/5.0 stars

_— Katie F._

[Read full review](https://www.g2.com/survey_responses/groovehq-review-12704475)

#### What Are G2 Users Discussing About GrooveHQ?

- [What is GrooveHQ used for?](https://www.g2.com/discussions/what-is-groovehq-used-for)
- [What does GrooveHQ do?](https://www.g2.com/discussions/what-does-groovehq-do)
- [How much does groove cost?](https://www.g2.com/discussions/groovehq-how-much-does-groove-cost)
- [What is Groove software?](https://www.g2.com/discussions/what-is-groove-software)
- [What is GrooveHQ?](https://www.g2.com/discussions/what-is-groovehq)

### [Kayako](https://www.g2.com/products/kayako/reviews)

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.

**Average Rating:** 4.1/5.0

**Total Reviews:** 225

#### How Do G2 Users Rate Kayako?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Workflow:** 8.1/10 (Category avg: 8.7/10)
- **Customization :** 7.9/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Kayako?

- **Seller:** [Kayako](https://www.g2.com/sellers/kayako)
- **Year Founded:** 2001
- **HQ Location:** N/A
- **Twitter:** @Kayako  
9,448 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=daccafbb74f35ad1bedefc8e6ca3b84e0ac04dac05541aaf4799770c723a1d5b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkayako%2F&secure%5Burl_type%5D=linkedin_company_website)  
60 employees on LinkedIn®
- **Phone:** +1 (888) 952-9256

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 53% Small, 35% Medium

#### What Do G2 Reviewers Say About Kayako?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **contextual AI suggestions** in Kayako, enhancing response accuracy and reducing guesswork for support agents.
- Users value the **contextual AI efficiency** of Kayako, enhancing support responsiveness and accuracy in addressing customer needs.
- Users appreciate the **contextual AI technology** in Kayako, which significantly enhances support agents' efficiency and accuracy.
- Users value the **contextual automated responses** of Kayako, enhancing support with relevant AI-generated suggestions.
- Users appreciate the **contextual responsiveness** of Kayako's AI, enhancing support with accurate and relevant suggestions.

##### Cons

- Users find the **mobile experience lacking intuitiveness** , making it challenging for agents in the field or after hours.
- Users find the **mobile experience lacking** , stating it's not ideal for agents needing accessibility on-the-go.
- Users find the **mobile experience lacking** , making it inconvenient for agents needing quick access on-the-go.
- Users feel the **mobile experience is underdeveloped** , making it challenging for agents to use effectively on-the-go.

#### What Are Recent G2 Reviews of Kayako?

**["Surprisingly Human, High-Quality AI Replies That Nail Customer Context"](https://www.g2.com/survey_responses/kayako-review-12890475)**

**Rating:** 4.5/5.0 stars

_— Syed H._

[Read full review](https://www.g2.com/survey_responses/kayako-review-12890475)

**["White-Glove Onboarding That Gets Kayako Working Fast"](https://www.g2.com/survey_responses/kayako-review-12889028)**

**Rating:** 5.0/5.0 stars

_— Deniz Y._

[Read full review](https://www.g2.com/survey_responses/kayako-review-12889028)

#### What Are G2 Users Discussing About Kayako?

- [What is Kayako used for?](https://www.g2.com/discussions/kayako-what-is-kayako-used-for)
- [What is Kayako used for?](https://www.g2.com/discussions/what-is-kayako-used-for)
- [What is help support?](https://www.g2.com/discussions/what-is-help-support)
- [What is Kayako com?](https://www.g2.com/discussions/what-is-kayako-com)
- [What is Kayako ticketing system?](https://www.g2.com/discussions/what-is-kayako-ticketing-system)

### [Jitbit Helpdesk](https://www.g2.com/products/jitbit-helpdesk/reviews)

Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-integrated authentication. Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest

**Average Rating:** 4.3/5.0

**Total Reviews:** 53

#### How Do G2 Users Rate Jitbit Helpdesk?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10)
- **Workflow:** 8.0/10 (Category avg: 8.7/10)
- **Customization :** 8.5/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Jitbit Helpdesk?

- **Seller:** [Jitbit Software](https://www.g2.com/sellers/jitbit-software-1d6d9da2-3fd1-44b2-b19c-a2b77e0ea122)
- **Year Founded:** 2004
- **HQ Location:** Edinburgh, Scotland
- **Twitter:** @jitbithelpdesk  
350 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e17601bdc25bf0f7119483e93f102b517d85441dba4e0c6ac15ffbf2e03c60a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F352453%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 66% Medium, 26% Large

#### What Do G2 Reviewers Say About Jitbit Helpdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customizability** of Jitbit Helpdesk, enabling them to tailor the ticketing system to their needs.
- Users value the **customization** of Jitbit Helpdesk, allowing tailored ticketing solutions for their specific needs.

##### Cons

- Users note the **old school design** and fewer features compared to pricier competitors, affecting overall scalability.
- Users note the **limited features** of Jitbit Helpdesk compared to pricier competitors, impacting its overall effectiveness.
- Users criticize Jitbit Helpdesk for its **poor performance** , citing outdated design and lack of features compared to competitors.

#### What Are Recent G2 Reviews of Jitbit Helpdesk?

**["Streamlined Membership Support with Automation Enhancements"](https://www.g2.com/survey_responses/jitbit-helpdesk-review-7590381)**

**Rating:** 5.0/5.0 stars

_— Verified User in Legal Services_

[Read full review](https://www.g2.com/survey_responses/jitbit-helpdesk-review-7590381)

**["Excellent Ticketing Tool for all Industry types"](https://www.g2.com/survey_responses/jitbit-helpdesk-review-11388929)**

**Rating:** 5.0/5.0 stars

_— Luis M._

[Read full review](https://www.g2.com/survey_responses/jitbit-helpdesk-review-11388929)

#### What Are G2 Users Discussing About Jitbit Helpdesk?

- [What is Jitbit Helpdesk used for?](https://www.g2.com/discussions/what-is-jitbit-helpdesk-used-for)
- [How does help desk software work?](https://www.g2.com/discussions/jitbit-helpdesk-how-does-help-desk-software-work)
- [What is the best help desk software?](https://www.g2.com/discussions/what-is-the-best-help-desk-software)
- [What makes a good ticketing system?](https://www.g2.com/discussions/what-makes-a-good-ticketing-system)
- [What is jitbit?](https://www.g2.com/discussions/what-is-jitbit)

### [UserEcho](https://www.g2.com/products/userecho/reviews)

UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support.

**Average Rating:** 4.2/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate UserEcho?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Workflow:** 8.6/10 (Category avg: 8.7/10)
- **Customization :** 7.1/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind UserEcho?

- **Seller:** [UserEcho](https://www.g2.com/sellers/userecho)
- **Year Founded:** 2012
- **HQ Location:** Arlington Heights, IL
- **Twitter:** @userecho  
399 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=883f9538c4381865461601b5928aee98a201ae7b68f459518673dc66fa44dd4a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fuserecho%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 50% Small, 36% Medium

#### What Do G2 Reviewers Say About UserEcho?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **pricing very affordable** , making it an excellent choice for managing support across multiple businesses.
- Users enjoy the **responsive chat features** of UserEcho, appreciating the prompt support and ongoing improvements.
- Users commend the **responsive customer support** of UserEcho, appreciating the custom tweaks and continuous improvements.
- Users value the **customizability** of UserEcho, appreciating responsive support and tailored tweaks for their needs.
- Users value the **customization options** in UserEcho, appreciating the responsive developers and personalized tweaks for their needs.

#### What Are Recent G2 Reviews of UserEcho?

**["setting up SSO using OIDC"](https://www.g2.com/survey_responses/userecho-review-4443062)**

**Rating:** 5.0/5.0 stars

_— Priya J._

[Read full review](https://www.g2.com/survey_responses/userecho-review-4443062)

**["Have used it for many years - excellent customer service!"](https://www.g2.com/survey_responses/userecho-review-9478319)**

**Rating:** 5.0/5.0 stars

_— Shaun K._

[Read full review](https://www.g2.com/survey_responses/userecho-review-9478319)

#### What Are G2 Users Discussing About UserEcho?

- [What is UserEcho used for?](https://www.g2.com/discussions/what-is-userecho-used-for)

### [ProProfs Help Desk](https://www.g2.com/products/proprofs-help-desk/reviews)

ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently. Key features of ProProfs Help Desk: Fast and effective ticket resolution ProProfs Help Desk plays a critical role in fast and effective ticket resolution, as tickets are assigned to the concerned individuals and teams. Tickets get resolved faster due to ticket prioritization, internal commenting and canned responses. Shared Inbox ProProfs helpdesk ticketing system enables managers and system administrators to efficiently manage customer-facing inboxes such as contact@, billing@, help@, support@, and sales@. Admin can assign tickets for faster resolution. Canned Responses Canned responses help agents to automatically communicate with their customers and also maintain brand consistency. Your customers don’t have to wait for an answer until the resolution of their queries. On the part of the agents, they don’t have to waste their time and energy in answering the same queries. Issue Tracking Tracking customer issues, requests, and bugs is a primary feature of ProProfs Help Desk system. Tickets are not missed, left unattended or, unresolved using this customer support tool. Reporting and Analytics ProProfs Help Desk comes integrated with a survey tool that enables businesses to capture customer feedback in real-time through customer and NPS (Net Promoter Score) surveys. The customer feedback helps to improve agent performance and customer experience. ProProfs Help Desk comes packed with other powerful features as well.

**Average Rating:** 4.7/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate ProProfs Help Desk?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10)
- **Workflow:** 8.8/10 (Category avg: 8.7/10)
- **Customization :** 10.0/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ProProfs Help Desk?

- **Seller:** [ProProfs](https://www.g2.com/sellers/proprofs)
- **Year Founded:** 2009
- **HQ Location:** Los Angeles, CA
- **Twitter:** @ProProfs  
4,731 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9acb8211ef0b8540d9c8ef7ba6681ff4d087fdc62ea17b3bc0a016852fbdef85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9492925%2F&secure%5Burl_type%5D=linkedin_company_website)  
215 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 83% Small, 22% Medium

#### What Are Recent G2 Reviews of ProProfs Help Desk?

**["Their support team is super-friendly & always available!"](https://www.g2.com/survey_responses/proprofs-help-desk-review-5472385)**

**Rating:** 4.5/5.0 stars

_— Saurabh A._

[Read full review](https://www.g2.com/survey_responses/proprofs-help-desk-review-5472385)

**["Loaded with robust ticketing features"](https://www.g2.com/survey_responses/proprofs-help-desk-review-5409402)**

**Rating:** 4.5/5.0 stars

_— Ashu R._

[Read full review](https://www.g2.com/survey_responses/proprofs-help-desk-review-5409402)

#### What Are G2 Users Discussing About ProProfs Help Desk?

- [What is ProProfs Help Desk used for?](https://www.g2.com/discussions/what-is-proprofs-help-desk-used-for)

### [osTicket](https://www.g2.com/products/osticket/reviews)

osTicket is an open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

**Average Rating:** 4.4/5.0

**Total Reviews:** 45

#### How Do G2 Users Rate osTicket?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Workflow:** 8.0/10 (Category avg: 8.7/10)
- **Customization :** 7.2/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind osTicket?

- **Seller:** [osTicket](https://www.g2.com/sellers/osticket)
- **Year Founded:** 2015
- **HQ Location:** Roma, Italy
- **Twitter:** @osTicket  
3,981 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=95f076b0bf7d807dc440be08ada384da3b9c2eafa53958fda98e578304976c8b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10462719%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Education Management
- **Company Size:** 60% Small, 33% Medium

#### What Are Recent G2 Reviews of osTicket?

**["Best ticketing and tasking platform for a business"](https://www.g2.com/survey_responses/osticket-review-9332749)**

**Rating:** 4.5/5.0 stars

_— Prithvi H._

[Read full review](https://www.g2.com/survey_responses/osticket-review-9332749)

**["Osticket for small business"](https://www.g2.com/survey_responses/osticket-review-13062395)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/osticket-review-13062395)

#### What Are G2 Users Discussing About osTicket?

- [Who makes osTicket?](https://www.g2.com/discussions/who-makes-osticket)
- [What is ticket support system?](https://www.g2.com/discussions/what-is-ticket-support-system) - 1 comment
- [Is osTicket safe?](https://www.g2.com/discussions/is-osticket-safe)
- [What is osTicket used for?](https://www.g2.com/discussions/what-is-osticket-used-for)

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- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Help Desk Themes](/categories/help-desk/themes)

Benefits of Help Desk Software with Response Automation capabilities include: Respond to common requests with standard reply

Below are the top-rated Help Desk Software with Response Automation capabilities, as verified by G2’s Research team. Real users have identified Response Automation as an important function of Help Desk Software. Compare different products that offer this feature so you can decide which is best for your business needs.

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