# Best Help Desk Software with Mobile User Support Capabilities - Page 3

## How Many Help Desk Software Products Does G2 Track?

**Total Products under this Category:** 513

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Help Desk Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 78,000+ Authentic Reviews
- 513+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Help Desk Software
 ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=16222)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera)

**Sponsored**

### Pylon

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-12T02%3A41%3A59Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1265405&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%2Ff%2Fmobile-user-support%3Ffilters%255Bverified_features%255D%255B%255D%3D60%26page%3D3&secure%5Btoken%5D=8b54d4781b9f8c52563075d662ed2d23a175b2bfc751198ae90a7b5158ec67f8&secure%5Burl%5D=https%3A%2F%2Fusepylon.com%2Fpricing&secure%5Burl_type%5D=paid_promos)

### [UserEcho](https://www.g2.com/products/userecho/reviews)

UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support.

**Average Rating:** 4.2/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate UserEcho?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Workflow:** 8.6/10 (Category avg: 8.7/10)
- **Customization :** 7.1/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind UserEcho?

- **Seller:** [UserEcho](https://www.g2.com/sellers/userecho)
- **Year Founded:** 2012
- **HQ Location:** Arlington Heights, IL
- **Twitter:** @userecho  
399 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=883f9538c4381865461601b5928aee98a201ae7b68f459518673dc66fa44dd4a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fuserecho%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 50% Small, 36% Medium

#### What Do G2 Reviewers Say About UserEcho?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **pricing very affordable** , making it an excellent choice for managing support across multiple businesses.
- Users enjoy the **responsive chat features** of UserEcho, appreciating the prompt support and ongoing improvements.
- Users commend the **responsive customer support** of UserEcho, appreciating the custom tweaks and continuous improvements.
- Users value the **customizability** of UserEcho, appreciating responsive support and tailored tweaks for their needs.
- Users value the **customization options** in UserEcho, appreciating the responsive developers and personalized tweaks for their needs.

#### What Are Recent G2 Reviews of UserEcho?

**["setting up SSO using OIDC"](https://www.g2.com/survey_responses/userecho-review-4443062)**

**Rating:** 5.0/5.0 stars

_— Priya J._

[Read full review](https://www.g2.com/survey_responses/userecho-review-4443062)

**["Have used it for many years - excellent customer service!"](https://www.g2.com/survey_responses/userecho-review-9478319)**

**Rating:** 5.0/5.0 stars

_— Shaun K._

[Read full review](https://www.g2.com/survey_responses/userecho-review-9478319)

#### What Are G2 Users Discussing About UserEcho?

- [What is UserEcho used for?](https://www.g2.com/discussions/what-is-userecho-used-for)

### [ProProfs Help Desk](https://www.g2.com/products/proprofs-help-desk/reviews)

ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently. Key features of ProProfs Help Desk: Fast and effective ticket resolution ProProfs Help Desk plays a critical role in fast and effective ticket resolution, as tickets are assigned to the concerned individuals and teams. Tickets get resolved faster due to ticket prioritization, internal commenting and canned responses. Shared Inbox ProProfs helpdesk ticketing system enables managers and system administrators to efficiently manage customer-facing inboxes such as contact@, billing@, help@, support@, and sales@. Admin can assign tickets for faster resolution. Canned Responses Canned responses help agents to automatically communicate with their customers and also maintain brand consistency. Your customers don’t have to wait for an answer until the resolution of their queries. On the part of the agents, they don’t have to waste their time and energy in answering the same queries. Issue Tracking Tracking customer issues, requests, and bugs is a primary feature of ProProfs Help Desk system. Tickets are not missed, left unattended or, unresolved using this customer support tool. Reporting and Analytics ProProfs Help Desk comes integrated with a survey tool that enables businesses to capture customer feedback in real-time through customer and NPS (Net Promoter Score) surveys. The customer feedback helps to improve agent performance and customer experience. ProProfs Help Desk comes packed with other powerful features as well.

**Average Rating:** 4.7/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate ProProfs Help Desk?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10)
- **Workflow:** 8.8/10 (Category avg: 8.7/10)
- **Customization :** 10.0/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ProProfs Help Desk?

- **Seller:** [ProProfs](https://www.g2.com/sellers/proprofs)
- **Year Founded:** 2009
- **HQ Location:** Los Angeles, CA
- **Twitter:** @ProProfs  
4,731 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9acb8211ef0b8540d9c8ef7ba6681ff4d087fdc62ea17b3bc0a016852fbdef85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9492925%2F&secure%5Burl_type%5D=linkedin_company_website)  
215 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 83% Small, 22% Medium

#### What Are Recent G2 Reviews of ProProfs Help Desk?

**["Their support team is super-friendly & always available!"](https://www.g2.com/survey_responses/proprofs-help-desk-review-5472385)**

**Rating:** 4.5/5.0 stars

_— Saurabh A._

[Read full review](https://www.g2.com/survey_responses/proprofs-help-desk-review-5472385)

**["Loaded with robust ticketing features"](https://www.g2.com/survey_responses/proprofs-help-desk-review-5409402)**

**Rating:** 4.5/5.0 stars

_— Ashu R._

[Read full review](https://www.g2.com/survey_responses/proprofs-help-desk-review-5409402)

#### What Are G2 Users Discussing About ProProfs Help Desk?

- [What is ProProfs Help Desk used for?](https://www.g2.com/discussions/what-is-proprofs-help-desk-used-for)

### [UseResponse](https://www.g2.com/products/useresponse/reviews)

UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. UseResponse helps companies to improve customer support by introducing better customer self-service with the help of smart automation, chatbots, public communities, and embeddable knowledge base functionality. The system is highly customizable and can be used as SaaS & Self-Hosted solution with 100 % open code.

**Average Rating:** 4.5/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate UseResponse?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Workflow:** 8.7/10 (Category avg: 8.7/10)
- **Customization :** 8.7/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind UseResponse?

- **Seller:** [UseResponse](https://www.g2.com/sellers/useresponse)
- **Year Founded:** 2014
- **HQ Location:** Long Beach, NY
- **Twitter:** @Use\_Response  
183 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 45% Medium, 41% Small

#### What Are Recent G2 Reviews of UseResponse?

**["Easy to use, highly customizable and a customer support that is second to none"](https://www.g2.com/survey_responses/useresponse-review-4630893)**

**Rating:** 5.0/5.0 stars

_— Lennert S._

[Read full review](https://www.g2.com/survey_responses/useresponse-review-4630893)

**["Great Software and Great Team behind"](https://www.g2.com/survey_responses/useresponse-review-4640663)**

**Rating:** 4.5/5.0 stars

_— Michaela E._

[Read full review](https://www.g2.com/survey_responses/useresponse-review-4640663)

#### What Are G2 Users Discussing About UseResponse?

- [What is UseResponse used for?](https://www.g2.com/discussions/what-is-useresponse-used-for)

### [Deskero](https://www.g2.com/products/deskero/reviews)

Simple help desk software for effective customer engagement - Deskero brings you new ways to interact with clients, engaging them in personal conversations through a simple, effective, no-frills satisfaction platform.

**Average Rating:** 4.3/5.0

**Total Reviews:** 60

#### How Do G2 Users Rate Deskero?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10)
- **Workflow:** 8.7/10 (Category avg: 8.7/10)
- **Customization :** 8.3/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Deskero?

- **Seller:** [Nabra ltd](https://www.g2.com/sellers/nabra-ltd)
- **Year Founded:** 2012
- **HQ Location:** London, United Kingdom
- **Twitter:** @deskerocare  
3,571 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33192a50bb19be44080ec67ce7fc34186ea5fe23cb1bc94484eb64edb7a71e74&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2664605%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 66% Small, 27% Medium

#### What Are Recent G2 Reviews of Deskero?

**["General evaluation"](https://www.g2.com/survey_responses/deskero-review-4685815)**

**Rating:** 5.0/5.0 stars

_— Miguel O._

[Read full review](https://www.g2.com/survey_responses/deskero-review-4685815)

**["Deskero offers a comprehensive set of tools for businesses"](https://www.g2.com/survey_responses/deskero-review-8183038)**

**Rating:** 4.5/5.0 stars

_— AJAY S._

[Read full review](https://www.g2.com/survey_responses/deskero-review-8183038)

#### What Are G2 Users Discussing About Deskero?

- [What is Deskero used for?](https://www.g2.com/discussions/what-is-deskero-used-for)

### [ClickDesk](https://www.g2.com/products/clickdesk/reviews)

Live chat and online engagement.

**Average Rating:** 3.8/5.0

**Total Reviews:** 48

#### How Do G2 Users Rate ClickDesk?

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.0/10)
- **Workflow:** 8.6/10 (Category avg: 8.7/10)
- **Customization :** 8.1/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ClickDesk?

- **Seller:** [ClickDesk](https://www.g2.com/sellers/clickdesk)
- **Year Founded:** 2011
- **HQ Location:** Hyderbrad, India
- **Twitter:** @ClickDesk  
1,702 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=81a80a993871c72737cb13f580d7bf59e36ed30c55cecf4829f1a81869b17bfb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2637461%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 44% Small, 33% Medium

#### What Are Recent G2 Reviews of ClickDesk?

**["Let's review what ClickDesk is all about"](https://www.g2.com/survey_responses/clickdesk-review-3210096)**

**Rating:** 4.5/5.0 stars

_— Kristian A._

[Read full review](https://www.g2.com/survey_responses/clickdesk-review-3210096)

**["Good Chat Tool"](https://www.g2.com/survey_responses/clickdesk-review-9973182)**

**Rating:** 4.0/5.0 stars

_— Vijay S._

[Read full review](https://www.g2.com/survey_responses/clickdesk-review-9973182)

#### What Are G2 Users Discussing About ClickDesk?

- [What is ClickDesk used for?](https://www.g2.com/discussions/what-is-clickdesk-used-for)

### [Apptivo](https://www.g2.com/products/apptivo/reviews)

Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing & support, and everything in between. With Apptivo there is no per-app pricing, get access to the entire platform starting at just $10 monthly per user. Whether you use Apptivo for a single app, or to manage your entire business, it will deliver incredible value to the entire organization. Our apps cover the complete customer life cycle:  
  
**Marketing** - Create targeted lists of contacts, build & deliver email campaigns, and track analytics.  
**Sales** - Complete CRM capability with robust contact management, sales pipeline, automation, and reporting.  
**Help Desk** - A powerful ticketing system with email integration, web portal, and time tracking.  
**Project Management** - Manage project schedules via gantt charts, track time & milestones, and invoice for effort spent.  
**Field Service** - Work order assignment & dispatching, mobile photo, time, and materials capture, and billing.  
**Quoting & Billing** - Build professional quotes & email them to your customer with integrated billing & recurring invoice capabilities.  
**Order Management** - Turn quotes into orders, track inventory & shipments, and bill the customer for your product.  
**Procurement & Supply Chain** - Manage your vendors, track purchase orders & invoicing, and manage inventory.  
  
Apptivo is used by hundreds of thousands of businesses from 193 countries around the world, and can accommodate independent consultants up to billion-dollar enterprises. The flexibility of Apptivo is one of our 3 primary differentiators: **Affordability** , **Flexibility** , and **Capability**. With our entire suite of business apps available for a single price, we offer rich & powerful features across a wide set of apps that offer unparalleled capability for their value, with best-in-class configuration capabilities that make the system flexible for any type of business.

**Average Rating:** 4.4/5.0

**Total Reviews:** 217

#### How Do G2 Users Rate Apptivo?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Workflow:** 8.6/10 (Category avg: 8.7/10)
- **Customization :** 9.0/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Apptivo?

- **Seller:** [Apptivo](https://www.g2.com/sellers/apptivo)
- **Year Founded:** 2009
- **HQ Location:** Fremont, California
- **Twitter:** @Apptivo  
5,946 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bcad1a66e3b3f952602b0684372473e8d21061c31322b5bfba1d8c924df330cd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F987634%2F&secure%5Burl_type%5D=linkedin_company_website)  
227 employees on LinkedIn®
- **Phone:** +1 (855) 345-2777

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Marketing and Advertising, Construction
- **Company Size:** 81% Small, 14% Medium

#### What Do G2 Reviewers Say About Apptivo?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate Apptivo's **excellent customer support** , noted for its responsiveness and detailed documentation throughout the implementation process.
- Users commend Apptivo's **helpful support** , highlighting its responsiveness and detailed documentation that enhance the user experience.
- Users appreciate the **ease of use** of Apptivo, praising its intuitive navigation and fast implementation.
- Users value the **high customization ability** of Apptivo, allowing tailored solutions to fit their unique business processes.
- Users value the **high customizability** of Apptivo, enabling tailored solutions for diverse business processes and needs.

##### Cons

- Users find the **learning curve steep** with Apptivo, particularly with campaign setup and contact database differentiation.
- Users find the **missing features** in Apptivo frustrating, lacking essential functionalities across modules and integrations.
- Users experience **limited features** with Apptivo, facing inconsistencies and missing functionalities across different apps and platforms.
- Users struggle with **integration issues** , facing compatibility problems and inefficiencies in their workflow management with Apptivo.
- Users find **improvement needed** in documentation and integration simplicity, hindering efficient workflow across modules.

#### What Are Recent G2 Reviews of Apptivo?

**["All-in-One, Highly Customizable Platform That Keeps Teams in Sync"](https://www.g2.com/survey_responses/apptivo-review-13232085)**

**Rating:** 4.0/5.0 stars

_— ishita a._

[Read full review](https://www.g2.com/survey_responses/apptivo-review-13232085)

**["Work Organization and Activity Tracking Feel More Efficient"](https://www.g2.com/survey_responses/apptivo-review-12889408)**

**Rating:** 4.5/5.0 stars

_— Ishan S._

[Read full review](https://www.g2.com/survey_responses/apptivo-review-12889408)

#### What Are G2 Users Discussing About Apptivo?

- [What is Apptivo used for?](https://www.g2.com/discussions/what-is-apptivo-used-for)

### [AzureDesk](https://www.g2.com/products/azuredesk/reviews)

AzureDesk is an Helpdesk software with Easy access to Information & Support. AzureDesk centralizes all customer-facing information in a company that can be strategically used for effective customer service. AzureDesk - Only helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users.Try azuredesk.co today for 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3rd party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules All the Support emails are converted in to the Ticket with a unique ticket id # which makes it easier to track. Notifications are received by Agents & Customers with the latest updates. Customer gets its own support portal as soon as company is registered with AzureDesk. Easy Access to admin portal to add all the FAQ, Topic & Articles to be displayed on Support portal. Unique Search Page is available that provides the search results with the first key stroke & it also searches all the FAQ, Topics & all the information available. Search option is also available with Ticket Id, Issue type, Priority for easier access. Display ticket is also available Inbuilt JIRA integration is also available to link new as well as existing tickets to the backend.

**Average Rating:** 4.4/5.0

**Total Reviews:** 33

#### How Do G2 Users Rate AzureDesk?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10)
- **Workflow:** 8.7/10 (Category avg: 8.7/10)
- **Customization :** 8.8/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind AzureDesk?

- **Seller:** [IntegrateCloud](https://www.g2.com/sellers/integratecloud)
- **Year Founded:** 2013
- **HQ Location:** Mount Laurel, NJ
- **Twitter:** @integratecloud\_  
51 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5912df1abc495cbaa54943ab17ba8086d51b8cb032a436698c8f6b2fe079e42f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4999403%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 52% Medium, 36% Small

#### What Do G2 Reviewers Say About AzureDesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** in AzureDesk, facilitating efficient ticket management and streamlined support workflows.
- Users value the **management centralization** of AzureDesk, enhancing organization and collaboration for improved customer support.
- Users appreciate the **tracking ease** of AzureDesk, allowing organized management of client issues and faster resolution.
- Users value the **responsive customer support** of AzureDesk, enhancing their overall helpdesk experience effectively.
- Users value the **easy setup** of AzureDesk, finding it simple and effective for managing tickets.

##### Cons

- Users find the **interface somewhat slow and not intuitive** , particularly when managing multiple tickets efficiently.
- Users find that **workflow and reporting customization** in AzureDesk is restricted, hindering their personalized experience.
- Users find AzureDesk's features **limited** , especially for larger teams needing advanced tools and better mobile support.
- Users find the **interface not intuitive** , experiencing slowdowns and extra steps when managing multiple tickets efficiently.
- Users find the **poor performance** of AzureDesk limits functionality and reporting, especially for larger teams.

#### What Are Recent G2 Reviews of AzureDesk?

**["AzureDesk Keeps Client Issues Organized and Easy to Track"](https://www.g2.com/survey_responses/azuredesk-review-12354222)**

**Rating:** 4.5/5.0 stars

_— Praveen P._

[Read full review](https://www.g2.com/survey_responses/azuredesk-review-12354222)

**["Centralized Ticket Management That Boosts Collaboration and Product Quality"](https://www.g2.com/survey_responses/azuredesk-review-12354191)**

**Rating:** 4.5/5.0 stars

_— Akshaya V._

[Read full review](https://www.g2.com/survey_responses/azuredesk-review-12354191)

#### What Are G2 Users Discussing About AzureDesk?

- [What does Azuredesk do?](https://www.g2.com/discussions/what-does-azuredesk-do) - 1 comment
- [Does Azure have a ticketing system?](https://www.g2.com/discussions/does-azure-have-a-ticketing-system)
- [Does Office 365 have a ticketing system?](https://www.g2.com/discussions/does-office-365-have-a-ticketing-system)
- [What is AzureDesk?](https://www.g2.com/discussions/what-is-azuredesk)

### [Teamwork Desk](https://www.g2.com/products/teamwork-desk/reviews)

Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience. - Seamless integration with Teamwork - Drive revenue - Track, report, and bill client requests - Save time by automating repetitive work - Manage all your client emails in one location

**Average Rating:** 4.3/5.0

**Total Reviews:** 58

#### How Do G2 Users Rate Teamwork Desk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10)
- **Workflow:** 8.8/10 (Category avg: 8.7/10)
- **Customization :** 7.4/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Teamwork Desk?

- **Seller:** [Teamwork](https://www.g2.com/sellers/teamwork)
- **Year Founded:** 2007
- **HQ Location:** Cork
- **Twitter:** @teamwork  
1 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d7530a7a9a1b50b103b6b37add1ac5ed68ffff24fa826c1ef51bd932ac2c2ae9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1042291%2F&secure%5Burl_type%5D=linkedin_company_website)  
549 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 71% Small, 24% Medium

#### What Do G2 Reviewers Say About Teamwork Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automation capabilities** of Teamwork Desk, enhancing efficiency in managing requests and tickets effectively.
- Users find Teamwork Desk incredibly **easy to use** , benefiting from its efficient ticketing system and automation features.
- Users find **Teamwork Desk efficient** , benefiting from streamlined ticket management and automation for enhanced productivity.
- Users find Teamwork Desk's **easy-to-use interface and robust features** highly effective for managing requests and tickets.
- Users appreciate the **management centralization** of Teamwork Desk, which improves efficiency and ticket tracking across teams.

##### Cons

- Users find the **learning curve steep** , indicating it takes time to adjust and fully utilize Teamwork Desk's features.
- Users face a **steep learning curve** in adapting to Teamwork Desk, requiring time to fully utilize its features.

#### What Are Recent G2 Reviews of Teamwork Desk?

**["Great HelpDesk Platform with Visual Appeal"](https://www.g2.com/survey_responses/teamwork-desk-review-7097452)**

**Rating:** 4.5/5.0 stars

_— Sarah M._

[Read full review](https://www.g2.com/survey_responses/teamwork-desk-review-7097452)

**["Efficient Ticket Management Made Easy with Teamwork Desk"](https://www.g2.com/survey_responses/teamwork-desk-review-12009679)**

**Rating:** 4.0/5.0 stars

_— Lizzie P._

[Read full review](https://www.g2.com/survey_responses/teamwork-desk-review-12009679)

#### What Are G2 Users Discussing About Teamwork Desk?

- [What does Teamwork Desk do?](https://www.g2.com/discussions/what-does-teamwork-desk-do)
- [Is teamwork project down?](https://www.g2.com/discussions/is-teamwork-project-down)
- [How do I use Mojo Helpdesk?](https://www.g2.com/discussions/how-do-i-use-mojo-helpdesk)
- [What is a teamwork desk account?](https://www.g2.com/discussions/what-is-a-teamwork-desk-account)

### [Slaask](https://www.g2.com/products/slaask/reviews)

Slaask is a customer service app that enables to chat with visitors and clients in real time, and directly from Slack.

**Average Rating:** 4.4/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Slaask?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Workflow:** 9.2/10 (Category avg: 8.7/10)
- **Customization :** 9.4/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Slaask?

- **Seller:** [Slaask](https://www.g2.com/sellers/slaask)
- **Year Founded:** 2015
- **HQ Location:** San Francisco, CA
- **Twitter:** @slaaskHQ  
2,689 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=af7684eed0e1eec7b16605220e72f928170d94fe51783f11e761b81b65094ff3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10166336%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 38% Medium, 38% Small

#### What Are Recent G2 Reviews of Slaask?

**["Slaask at SmartBrew"](https://www.g2.com/survey_responses/slaask-review-4770452)**

**Rating:** 5.0/5.0 stars

_— Andrew L._

[Read full review](https://www.g2.com/survey_responses/slaask-review-4770452)

**["Incredible collaborative system !!!"](https://www.g2.com/survey_responses/slaask-review-4521781)**

**Rating:** 4.0/5.0 stars

_— Chris R._

[Read full review](https://www.g2.com/survey_responses/slaask-review-4521781)

#### What Are G2 Users Discussing About Slaask?

- [What is Slaask used for?](https://www.g2.com/discussions/what-is-slaask-used-for)

### [ZaZaChat](https://www.g2.com/products/zazachat/reviews)

ZaZaChat is a Complete Help Desk Software for e-businesses

**Average Rating:** 4.7/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate ZaZaChat?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.0/10)
- **Customization :** 9.2/10 (Category avg: 8.4/10)
- **Customer Portal:** 5.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ZaZaChat?

- **Seller:** [ZaZa Network](https://www.g2.com/sellers/zaza-network)
- **HQ Location:** Philadelphia, PA
- **Twitter:** @ZaZa\_Chat  
162 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f82555ff2914fccf6d42010e782f6d1d7adabcfe7f3b4aa94d19b21a77d46748&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzaza-networks%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 61% Medium, 39% Small

#### What Do G2 Reviewers Say About ZaZaChat?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy deployment and professional appearance** of ZaZaChat, enhancing their communication experience.
- Users find ZaZaChat to be **very easy to use** , with a professional interface that simplifies deployment and onboarding.
- Users value the **easy communication** of ZaZaChat, finding it simple to deploy and understand for effective interactions.
- Users find the **easy setup** of ZaZaChat extremely beneficial for quick deployment and user-friendly experience.
- Users find ZaZaChat to be **intuitive** , making it easy for newcomers to navigate and use effectively.

##### Cons

- Users find the **slow loading** times frustrating, as updates take longer than expected during their experience with ZaZaChat.
- Users find the **update issues** of ZaZaChat frustrating due to longer-than-expected waiting times for updates.

#### What Are Recent G2 Reviews of ZaZaChat?

**["It’s easy to set up app best for chatting"](https://www.g2.com/survey_responses/zazachat-review-9714099)**

**Rating:** 5.0/5.0 stars

_— Saran A._

[Read full review](https://www.g2.com/survey_responses/zazachat-review-9714099)

**["ZaZaChat is a cut above the competition!"](https://www.g2.com/survey_responses/zazachat-review-9100635)**

**Rating:** 5.0/5.0 stars

_— Lori T._

[Read full review](https://www.g2.com/survey_responses/zazachat-review-9100635)

#### What Are G2 Users Discussing About ZaZaChat?

- [What is ZaZaChat used for?](https://www.g2.com/discussions/what-is-zazachat-used-for)

### [Track-It!](https://www.g2.com/products/track-it/reviews)

Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.

**Average Rating:** 3.7/5.0

**Total Reviews:** 98

#### How Do G2 Users Rate Track-It!?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.0/10)
- **Workflow:** 8.0/10 (Category avg: 8.7/10)
- **Customization :** 8.5/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Track-It!?

- **Seller:** [BMC Helix](https://www.g2.com/sellers/bmc-helix)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=63b4dbbe36c184b8e0bcfe321196485a32ca82b8a8050b7bdd9dc630481c3b87&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbmchelix%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,266 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Higher Education
- **Company Size:** 56% Medium, 29% Large

#### What Are Recent G2 Reviews of Track-It!?

**["Nice tool with a great Name"](https://www.g2.com/survey_responses/track-it-review-10177651)**

**Rating:** 4.0/5.0 stars

_— Hector D._

[Read full review](https://www.g2.com/survey_responses/track-it-review-10177651)

**["A Solid Business help desk Tool"](https://www.g2.com/survey_responses/track-it-review-9021286)**

**Rating:** 4.0/5.0 stars

_— Aryan K._

[Read full review](https://www.g2.com/survey_responses/track-it-review-9021286)

#### What Are G2 Users Discussing About Track-It!?

- [What needs improvement with Track-It! to better support your IT help desk operations?](https://www.g2.com/discussions/what-needs-improvement-with-track-it-to-better-support-your-it-help-desk-operations)
- [What is Track-It! used for?](https://www.g2.com/discussions/what-is-track-it-used-for)

### [C2CRM](https://www.g2.com/products/c2crm/reviews)

Clear C2 is a 30-year-old, privately-owned CRM software development company, based in Dallas, TX. Our CRM solution, C2CRM, is robust yet easy to use. Built for companies of all industries and sizes (10-user minimum). A customizable enterprise CRM that will drive sales, manage customer relationships, and automate marketing while streamlining internal processes. Affordable, flexible pricing, and feature-rich.

**Average Rating:** 4.6/5.0

**Total Reviews:** 73

#### How Do G2 Users Rate C2CRM?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.0/10)
- **Workflow:** 8.1/10 (Category avg: 8.7/10)
- **Customization :** 8.9/10 (Category avg: 8.4/10)
- **Customer Portal:** 7.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind C2CRM?

- **Seller:** [Clear C2, Inc.](https://www.g2.com/sellers/clear-c2-inc)
- **Year Founded:** 1993
- **HQ Location:** Coppell, TX
- **Twitter:** @C2CRM  
699 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=93dc101025048330eab47536eecda89def37235e0aa21c461a4389394f394f0d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F141936%2F&secure%5Burl_type%5D=linkedin_company_website)  
30 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications, Hospital & Health Care
- **Company Size:** 62% Medium, 27% Small

#### What Do G2 Reviewers Say About C2CRM?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customizability** of C2CRM, which allows seamless adaptation to diverse business processes.
- Users find C2CRM's **ease of use** exceptional, simplifying data management and enhancing overall operational efficiency.
- Users commend the **easy customization** of C2CRM, tailoring the system effectively to align with their business needs.
- Users value the **responsive customer support** of C2CRM, enhancing their experience with tailored, effective assistance.
- Users value the **customization options** in C2CRM, enabling tailored solutions that enhance business processes and productivity.

##### Cons

- Users find the **learning curve steep** for C2CRM, making it difficult for beginners to use effectively.
- Users feel that C2CRM has **feature issues** due to an outdated interface and limited customization options.
- Users find C2CRM **not intuitive** , with a challenging interface that complicates usage, especially for beginners.
- Users find C2CRM to be **not user-friendly** , requiring manual work and presenting challenges for beginners.
- Users find the **customer support lacking** , noting it could be significantly improved for better assistance.

#### What Are Recent G2 Reviews of C2CRM?

**["Customizable CRM with Strong Integration but Needs UI Improvements"](https://www.g2.com/survey_responses/c2crm-review-12568995)**

**Rating:** 4.5/5.0 stars

_— Lalit K._

[Read full review](https://www.g2.com/survey_responses/c2crm-review-12568995)

**["Streamlined Recruitment with Easy Tracking"](https://www.g2.com/survey_responses/c2crm-review-12885531)**

**Rating:** 5.0/5.0 stars

_— Khushbu B._

[Read full review](https://www.g2.com/survey_responses/c2crm-review-12885531)

#### What Are G2 Users Discussing About C2CRM?

- [What is C2CRM used for?](https://www.g2.com/discussions/what-is-c2crm-used-for) - 1 comment

### [Rhino Support](https://www.g2.com/products/rhino-support/reviews)

Help Desk Software

**Average Rating:** 4.2/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Rhino Support?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.0/10)
- **Workflow:** 7.5/10 (Category avg: 8.7/10)
- **Customization :** 8.8/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Rhino Support?

- **Seller:** [Rhino Support](https://www.g2.com/sellers/rhino-support)
- **Year Founded:** 2010
- **HQ Location:** Ogden,UT
- **Twitter:** @rhinosupport  
794 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b0afcffd8f2f6c4fd777f51664297d5aebd60290f55219647832d608891de182&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10074339%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 36% Small, 36% Medium

#### What Are Recent G2 Reviews of Rhino Support?

**["great software"](https://www.g2.com/survey_responses/rhino-support-review-2492926)**

**Rating:** 5.0/5.0 stars

_— rita h._

[Read full review](https://www.g2.com/survey_responses/rhino-support-review-2492926)

**["simply the fastest support tool for your customers."](https://www.g2.com/survey_responses/rhino-support-review-865939)**

**Rating:** 5.0/5.0 stars

_— Ken N._

[Read full review](https://www.g2.com/survey_responses/rhino-support-review-865939)

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Benefits of Help Desk Software with Mobile User Support capabilities include: Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Below are the top-rated Help Desk Software with Mobile User Support capabilities, as verified by G2’s Research team. Real users have identified Mobile User Support as an important function of Help Desk Software. Compare different products that offer this feature so you can decide which is best for your business needs.

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