# Best Help Desk Software with Mobile User Support Capabilities - Page 2 ## How Many Help Desk Software Products Does G2 Track? **Total Products under this Category:** 512 ### Category Stats (Aug 2026) - **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Help Desk Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 78,000+ Authentic Reviews - 512+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Help Desk Software ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=16222) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera. Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera) **Sponsored** ### Zoho Desk Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment. Targeted primarily at businesses of all sizes, Zoho Desk caters to customer support teams looking to improve their service delivery and operational efficiency. The software is particularly beneficial for organizations that require a robust system to manage inquiries from various communication channels, including email, chat, social media, and phone. With its comprehensive feature set, Zoho Desk is well-suited for industries such as retail, technology, healthcare, and finance, where customer engagement and support are critical to success. One of the standout features of Zoho Desk is its omnichannel support capability, which allows businesses to engage with customers seamlessly across different platforms. This ensures that customers receive consistent and timely responses, regardless of how they choose to reach out. Additionally, the platform enhances agent productivity through automation tools that handle repetitive tasks, enabling support teams to focus on more complex customer issues. The integration of AI capabilities further empowers agents by providing them with insights and suggestions based on historical data and customer interactions. Zoho Desk also offers extensive customization options, allowing organizations to tailor the help desk experience to their specific needs. Users can create custom workflows, set up automated responses, and design personalized dashboards to monitor performance metrics. This level of customization ensures that businesses can adapt the software to fit their unique operational requirements, ultimately leading to improved service delivery and customer satisfaction. Furthermore, Zoho Desk provides real-time performance insights, enabling support managers to track key metrics and make data-driven decisions. The ability to analyze customer interactions and agent performance helps organizations identify areas for improvement and optimize their support strategies. With its cost-effective pricing model, Zoho Desk stands out as a practical solution for businesses seeking to enhance their customer support capabilities without incurring excessive expenses. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-11T16%3A01%3A23Z&secure%5Bdisplayable_resource_id%5D=58&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=58&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2743&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%2Ff%2Fmobile-user-support%3Ffilters%255Bverified_features%255D%255B%255D%3D60%26page%3D2&secure%5Btoken%5D=687aa14116ba60bc8396b272fa2e07c27231427b3dcc115c5dcccb0eafcce5a3&secure%5Burl%5D=https%3A%2F%2Fwww.zoho.com%2Fdesk%2F%3Futm_source%3Dg2crowd%26utm_medium%3Dcpc%26utm_campaign%3DReview-Websites&secure%5Burl_type%5D=custom_url) ### [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base
 Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns
 Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages
 Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?
 ⏵ Multichannel by design: web, mobile, messengers, email, and social.
 ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.
 ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes.
Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount. **Average Rating:** 4.7/5.0 **Total Reviews:** 233 #### How Do G2 Users Rate HelpCrunch? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Workflow:** 9.0/10 (Category avg: 8.7/10) - **Customization :** 9.2/10 (Category avg: 8.4/10) - **Customer Portal:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind HelpCrunch? - **Seller:** [HelpCrunch](https://www.g2.com/sellers/helpcrunch) - **Year Founded:** 2016 - **HQ Location:** Palo Alto, CA - **Twitter:** @HelpCrunchCom 334 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8aebc5e3398081e213240c2e4cdcaf544259de0d31f77d3f268c72801962e49c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4846760%2F&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 83% Small, 15% Medium #### What Do G2 Reviewers Say About HelpCrunch? _AI-generated summary from verified user reviews_ ##### Pros - Users benefit from the **ease of use** of HelpCrunch, finding it intuitive and seamless for support management. - Users appreciate the **comprehensive features** of HelpCrunch, effectively combining live chat, email, and knowledge base management. - Users value the **helpful features** of HelpCrunch, enhancing communication and engagement with clients effortlessly. - Users appreciate the **intuitive live chat** of HelpCrunch, enabling immediate client support and seamless communication. - Users praise the **excellent customer support** of HelpCrunch, noting fast responses and helpful onboarding assistance. ##### Cons - Users find the **limited customization** options restrictive, wishing for greater flexibility in widgets and templates. - Users note that the **live chat loads slowly** in some locations, impacting performance and user experience. - Users experience **chat issues** such as slow loading times and limitations in functionality needing improvement. - Users find the **pricing high** for small businesses, especially with additional costs for features like the AI editor. - Users experience **slow loading** times with HelpCrunch, frustrating their interactions and overall site performance. #### What Are Recent G2 Reviews of HelpCrunch? **["Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps"](https://www.g2.com/survey_responses/helpcrunch-review-12151003)** **Rating:** 5.0/5.0 stars _— Tornado D._ [Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12151003) **["Affordable and Feature-Rich Chat Solution"](https://www.g2.com/survey_responses/helpcrunch-review-12883421)** **Rating:** 5.0/5.0 stars _— Konstantin M._ [Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12883421) ### [N-able MSP Manager](https://www.g2.com/products/n-able-msp-manager/reviews) N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashboards, and more. N-able MSP Manager offers a lightweight ticketing system, with a quick entry feature which allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be created automatically from emails, with all email correspondence between clients and technicians captured within the ticket. Engineers can view their assigned tickets in the dashboard, prioritize work, and utilize the built-in timer to track time spent on each ticket. The native mobile apps for Android and iOS also allow technicians to create and view tickets, track time and expenses, receive notification of updates or changes, capture issues in notes or photos, access customer, location, device, and system information, and check standard procedures and configurations. N-able MSP Manager allows users to create invoices in batches, and generate sample invoices to preview bills for individual clients. Billing is based on the time logged by engineers, but users can also log scheduled client appointments as billable time rather than having engineers create tickets. All invoices include details of service items, tickets, logged time, and expenses to keep clients informed of exactly what they are paying for. MSP Manager integrates with a range of accounting systems, including Xero, QuickBooks Desktop, and QuickBooks Online, allowing users to export all invoices in a single batch. Benefits: The native mobile apps for iOS and Android allow technicians to view open tickets, customer histories, and ticket histories, track their time, access device details, and more. Invoices can be generated for clients individually or in batches, and every invoice includes details of tickets, service items, time entries, and expenses. The customer portal can be branded with company logos, and allows clients to submit trouble tickets, track ticket statuses, and more. Dashboards and reports give users insight into contract utilization, customer stats, employee stats, revenue forecasts, and other key information. The drag-and-drop calendar interface allows users to schedule and reschedule appointments, with iCal appointments automatically generated to export to external calendars, and the ability to view engineers’ workloads to prevent over or under-booking. **Average Rating:** 3.7/5.0 **Total Reviews:** 33 #### How Do G2 Users Rate N-able MSP Manager? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10) - **Workflow:** 7.0/10 (Category avg: 8.7/10) - **Customization :** 6.2/10 (Category avg: 8.4/10) - **Customer Portal:** 7.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind N-able MSP Manager? - **Seller:** [N-able](https://www.g2.com/sellers/n-able) - **HQ Location:** Morrisville, North Carolina - **Twitter:** @Nable 15,859 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5126feeafafe79ea909650b9a1843e1c77c65ad993ae2f9ac89cf6b559e88be4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fn-able&secure%5Burl_type%5D=linkedin_company_website) 2,287 employees on LinkedIn® - **Ownership:** NYSE: NABL #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 68% Small, 24% Medium #### What Do G2 Reviewers Say About N-able MSP Manager? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of N-able MSP Manager, simplifying client management and boosting productivity. - Users appreciate the **easy access** of N-able MSP Manager, allowing management from multiple devices effortlessly. - Users appreciate the **setup ease** of N-able MSP Manager, making onboarding and training hassle-free for everyone. - Users appreciate the **automated responses** of N-able MSP Manager, enhancing organization and client service efficiency. - Users value the **automation features** of N-able MSP Manager, enhancing organization and improving client service efficiency. ##### Cons - Users find the **limited customization** options in N-able MSP Manager restrict their ability to tailor workflows effectively. - Users find the **inadequate reporting** features of N-able MSP Manager limiting for their custom business needs. - Users note the **limited functionality** of N-able MSP Manager, particularly regarding reporting and customization options. - Users find the **limited features** of N-able MSP Manager, especially in reporting and customizations, quite restricting. - Users are frustrated by frequent **update issues** that disrupt their workflow and require constant attention. #### What Are Recent G2 Reviews of N-able MSP Manager? **["Comprehensive and user-friendly solution for managing MSP operations."](https://www.g2.com/survey_responses/n-able-msp-manager-review-10748501)** **Rating:** 4.0/5.0 stars _— Verified User in Computer & Network Security_ [Read full review](https://www.g2.com/survey_responses/n-able-msp-manager-review-10748501) **["MSP has made my life better at the organization"](https://www.g2.com/survey_responses/n-able-msp-manager-review-10748343)** **Rating:** 5.0/5.0 stars _— Santiago L._ [Read full review](https://www.g2.com/survey_responses/n-able-msp-manager-review-10748343) ### [Crisp](https://www.g2.com/products/crisp/reviews) Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel. Get started for free today and join 700 000 businesses using Crisp at crisp.chat With an easy UX, companies can leverage a modern customer support platform. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Multichannel shared inbox to centralize all inbound messages coming from Emails, WhatsApp Business, Instagram, phone calls, and more. - Website AI chat widget to support customers from your website - AI features for customer support teams to unlock incredible productivity gains - AI Chatbot software for customer service trained upon many different sources to automatically resolve tickets and drain support queue - Knowledge base software to make your customers more autonomous, increase search engine visibility and drive better answer for your AI-powered messages. - Native Mobile Chat support SDKs for Android, React Native & iOS to embed native support chat experiences right in your mobile apps. - Support CRM software to get to get to know who you're dealing with - Customer support analytics software to measure customer support ROI, build custom dashboards and track customer support teams' CSAT. - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...) **Average Rating:** 4.5/5.0 **Total Reviews:** 199 #### How Do G2 Users Rate Crisp? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Workflow:** 8.6/10 (Category avg: 8.7/10) - **Customization :** 8.3/10 (Category avg: 8.4/10) - **Customer Portal:** 9.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind Crisp? - **Seller:** [Crisp IM SARL](https://www.g2.com/sellers/crisp-im-sarl) - **Year Founded:** 2015 - **HQ Location:** Nantes, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f6e7a0d7d16331c6904e1f7eee482ed822a699f9135104d6ab1bbf3f6dd18348&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcrisp-im%2F&secure%5Burl_type%5D=linkedin_company_website) 20 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 86% Small, 12% Medium #### What Do G2 Reviewers Say About Crisp? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **exceptional customer support** from Crisp, making every interaction a pleasure and enhancing overall satisfaction. - Users love Crisp for its **user-friendly features** like Shortcuts and AI automation, enhancing support efficiency and personalization. - Users love the **advanced segmentation and AI features** of Crisp, enhancing customer support and boosting engagement significantly. - Users love the **user-friendly interface** of Crisp, which facilitates quick resolutions without complications. - Users love the **intuitive interface** of Crisp, which simplifies managing customer conversations efficiently and effectively. ##### Cons - Users find the **missing features** in Crisp limit its potential, especially for article management and notifications. - Users note the **limited features** of Crisp, especially in article editing and analytics, impacting overall usability. - Users find the **lack of essential features** in Crisp frustrating, affecting usability and efficiency during daily tasks. - Users find Crisp to be **expensive** , especially as essential features are locked behind higher-tier plans. - Users find the **learning curve frustrating** , as understanding the logic and building workflows requires significant time investment. #### What Are Recent G2 Reviews of Crisp? **["All-in-One Helping Turn Customer Conversations into Sales."](https://www.g2.com/survey_responses/crisp-review-13042879)** **Rating:** 4.5/5.0 stars _— Verified User in Automotive_ [Read full review](https://www.g2.com/survey_responses/crisp-review-13042879) **["Perfect Solution for Diverse App Branding and Support"](https://www.g2.com/survey_responses/crisp-review-12844712)** **Rating:** 5.0/5.0 stars _— Ketul P._ [Read full review](https://www.g2.com/survey_responses/crisp-review-12844712) #### What Are G2 Users Discussing About Crisp? - [What does Crisp do?](https://www.g2.com/discussions/what-does-crisp-do) - 1 upvote - [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) - 1 comment - [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) - 2 comments - [What is crisp software?](https://www.g2.com/discussions/what-is-crisp-software) ### [Re:amaze](https://www.g2.com/products/re-amaze/reviews) Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature. **Average Rating:** 4.6/5.0 **Total Reviews:** 137 #### How Do G2 Users Rate Re:amaze? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Workflow:** 9.0/10 (Category avg: 8.7/10) - **Customization :** 8.5/10 (Category avg: 8.4/10) - **Customer Portal:** 9.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind Re:amaze? - **Seller:** [GoDaddy](https://www.g2.com/sellers/godaddy) - **Year Founded:** 1997 - **HQ Location:** Scottsdale, AZ - **Twitter:** @GoDaddy 274,844 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=109e68fd7fc53f536870728a8e551b397c46ad6384aa38888bd78711f6c4d3cb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7846%2F&secure%5Burl_type%5D=linkedin_company_website) 9,011 employees on LinkedIn® - **Ownership:** NYSE:GDDY #### Who Uses This Product? - **Who Uses This:** Owner, President - **Top Industries:** Retail, Sporting Goods - **Company Size:** 81% Small, 17% Medium #### What Do G2 Reviewers Say About Re:amaze? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **great customer support** of Re:amaze, enhancing their overall experience and satisfaction with the product. - Users value the **flexibility** of Re:amaze, appreciating its versatile options and helpful AI features. #### What Are Recent G2 Reviews of Re:amaze? **["Great Chat!"](https://www.g2.com/survey_responses/re-amaze-review-7329257)** **Rating:** 5.0/5.0 stars _— Greg R._ [Read full review](https://www.g2.com/survey_responses/re-amaze-review-7329257) **["Absolutely amazing tool, very intuitive and integrates well"](https://www.g2.com/survey_responses/re-amaze-review-7694891)** **Rating:** 4.5/5.0 stars _— Christoph D._ [Read full review](https://www.g2.com/survey_responses/re-amaze-review-7694891) #### What Are G2 Users Discussing About Re:amaze? - [What is Re:amaze used for?](https://www.g2.com/discussions/what-is-re-amaze-used-for) ### [Gmelius](https://www.g2.com/products/gmelius/reviews) Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing workspace. **Average Rating:** 4.4/5.0 **Total Reviews:** 756 #### How Do G2 Users Rate Gmelius? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Workflow:** 8.8/10 (Category avg: 8.7/10) - **Customization :** 7.6/10 (Category avg: 8.4/10) - **Customer Portal:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Gmelius? - **Seller:** [Gmelius SA](https://www.g2.com/sellers/gmelius-sa) - **Year Founded:** 2016 - **HQ Location:** Geneva - **Twitter:** @gmelius 1,772 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=baf5708a28088fbc591ba0b1e560f8d116a6940e61321928ddc3ce71c01184ad&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5285738%2F&secure%5Burl_type%5D=linkedin_company_website) 18 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 81% Small, 16% Medium #### What Do G2 Reviewers Say About Gmelius? _AI-generated summary from verified user reviews_ ##### Pros - Users find Gmelius to be **extremely user-friendly** , streamlining their work processes and simplifying inbox management. - Users love the **easy email assignment and note-taking** features of Gmelius, enhancing team communication and workflow. - Users value the **seamless collaboration** tools of Gmelius, enhancing organization and keeping teams aligned effortlessly. - Users appreciate the **robust team collaboration features** of Gmelius, simplifying email management and enhancing communication. - Users appreciate the **robust team collaboration features** of Gmelius, enhancing email management and streamlining communication. ##### Cons - Users experience significant **email management issues** with Gmelius, including slow loading times and ineffective search functions. - Users find Gmelius lacking in **advanced mobile features** , making email management on the go challenging. - Users experience **performance issues** with Gmelius, citing slow email loading times and inefficient bulk task management. - Users experience significant **email loading delays** with Gmelius, leading to frustration and inefficiency in email management. - Users find the **learning curve steep** , requiring additional training and guidance for effective software deployment. #### What Are Recent G2 Reviews of Gmelius? **["It has been a helpful tool"](https://www.g2.com/survey_responses/gmelius-review-10295609)** **Rating:** 5.0/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/gmelius-review-10295609) **["A Powerful and Easy-to-Use Tool for Email Management and Team Collaboration"](https://www.g2.com/survey_responses/gmelius-review-10296148)** **Rating:** 5.0/5.0 stars _— Hasan J._ [Read full review](https://www.g2.com/survey_responses/gmelius-review-10296148) #### What Are G2 Users Discussing About Gmelius? - [What is Gmelius used for?](https://www.g2.com/discussions/what-is-gmelius-used-for) ### [Deskpro](https://www.g2.com/products/deskpro/reviews) Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences. **Average Rating:** 4.2/5.0 **Total Reviews:** 97 #### How Do G2 Users Rate Deskpro? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10) - **Workflow:** 8.6/10 (Category avg: 8.7/10) - **Customization :** 8.1/10 (Category avg: 8.4/10) - **Customer Portal:** 8.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Deskpro? - **Seller:** [Deskpro](https://www.g2.com/sellers/deskpro) - **Company Website:** www.deskpro.com - **Year Founded:** 2002 - **HQ Location:** Austin, TX - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4db02fb9b42bdf20a2f81bdd710c6e4e170d3626e0cd0605a3125035786aa826&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1178218%2F&secure%5Burl_type%5D=linkedin_company_website) 69 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 46% Small, 45% Medium #### What Do G2 Reviewers Say About Deskpro? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Deskpro, highlighting its flexibility and friendly interface for quick setup. - Users value the **flexibility and customization** of Deskpro, enhancing their help desk management with tailored features. - Users find Deskpro's **flexibility and user-friendly interface** invaluable for customization and efficient help desk management. - Users praise the **exceptional customer support** of Deskpro, highlighting fast responses and smooth upgrade assistance. - Users value the **customizability** of Deskpro, allowing tailored experiences and seamless integration with various workflows. ##### Cons - Users often experience **ticketing issues** with Deskpro, including incorrect ticket creation and slow support responses. - Users find the **limited features** of Deskpro's knowledge base editor frustrating and cumbersome for article creation. - Users experience issues with **ticket management** , including unexpected new ticket creation and frequent system logouts. - Users find the **interface not intuitive** , making it difficult to navigate and perform basic tasks efficiently. - Users struggle with **UX issues** in Deskpro, citing a confusing interface and slow performance that hinders usability. #### What Are Recent G2 Reviews of Deskpro? **["Efficient Ticket Management with Minor Formatting Hiccups"](https://www.g2.com/survey_responses/deskpro-review-12317561)** **Rating:** 4.0/5.0 stars _— Paul C._ [Read full review](https://www.g2.com/survey_responses/deskpro-review-12317561) **["Customer Service Force Multiplier"](https://www.g2.com/survey_responses/deskpro-review-12621159)** **Rating:** 5.0/5.0 stars _— Christopher J._ [Read full review](https://www.g2.com/survey_responses/deskpro-review-12621159) #### What Are G2 Users Discussing About Deskpro? - [What is Deskpro used for?](https://www.g2.com/discussions/what-is-deskpro-used-for) - 1 comment, 1 upvote ### [LiveHelpNow](https://www.g2.com/products/livehelpnow/reviews) LiveHelpNow is an AI-powered customer engagement platform that helps businesses manage conversations across live chat, SMS, and messaging channels from a single interface. It combines real-time chat, automation, and intelligent routing to improve response times and streamline support operations. Teams can use AI assistants, canned responses, and customizable workflows to handle high volumes of inquiries efficiently while maintaining a personalized experience. Proactive chat tools help capture and convert website visitors, while reporting and analytics provide insight into performance and customer behavior. LiveHelpNow integrates with existing systems to keep data connected and is designed to scale with growing teams looking to enhance both customer support and sales engagement. **Average Rating:** 4.3/5.0 **Total Reviews:** 155 #### How Do G2 Users Rate LiveHelpNow? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Workflow:** 8.8/10 (Category avg: 8.7/10) - **Customization :** 8.4/10 (Category avg: 8.4/10) - **Customer Portal:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind LiveHelpNow? - **Seller:** [LiveHelpNow](https://www.g2.com/sellers/livehelpnow) - **Company Website:** www.livehelpnow.net - **Year Founded:** 2003 - **HQ Location:** Willow Grove, PA - **Twitter:** @LiveHelpNow 3,746 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b5bbe4fd88878e69e22c8403d48ae75f3d7eea75fba31d8aee104bf238a79729&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F903832%2F&secure%5Burl_type%5D=linkedin_company_website) 15 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Retail - **Company Size:** 48% Small, 35% Medium #### What Do G2 Reviewers Say About LiveHelpNow? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **integrated customer service features** of LiveHelpNow, making support fast and efficient. - Users enjoy the **automation capabilities** of LiveHelpNow, streamlining customer service across multiple communication channels. - Users love the **integrated chat features** of LiveHelpNow, making customer service efficient and user-friendly. - Users value the **fast customer support** and ease of use of LiveHelpNow, enhancing their service capabilities. - Users highlight the **ease of customization** in LiveHelpNow, enhancing their experience with tailored solutions. ##### Cons - Users find the **admin control issues** frustrating due to the dated interface and limitations on user permissions. - Users feel the **inadequate reporting** limits precision and complicates transferring information effectively. - Users find the **difficult interface** challenging for non-technical users, affecting ease of use and experience. - Users find the **lack of features** limiting, especially regarding admin settings and accessibility for non-technical users. - Users find the **learning curve steep** , especially for non-technical people navigating the dated admin interface. #### What Are Recent G2 Reviews of LiveHelpNow? **["Solid product for a great price"](https://www.g2.com/survey_responses/livehelpnow-review-9206243)** **Rating:** 4.5/5.0 stars _— Sean W._ [Read full review](https://www.g2.com/survey_responses/livehelpnow-review-9206243) **["Best Platform for Customer Service"](https://www.g2.com/survey_responses/livehelpnow-review-9337808)** **Rating:** 5.0/5.0 stars _— Marc V._ [Read full review](https://www.g2.com/survey_responses/livehelpnow-review-9337808) #### What Are G2 Users Discussing About LiveHelpNow? - [What is LiveHelpNow used for?](https://www.g2.com/discussions/what-is-livehelpnow-used-for) ### [Dixa](https://www.g2.com/products/dixa/reviews) Dixa is the agentic customer service platform behind exceptional ecommerce brands. We help customer service leaders resolve issues faster, deliver better experiences at scale, and grow support without proportional headcount. Dixa combines a helpdesk and a contact center in one platform, with every channel, phone, email, live chat, WhatsApp, Instagram, Facebook Messenger, and SMS, included natively in every plan. Mim, Dixa's AI agent, resolves customer inquiries end to end (processing refunds, updating orders, answering FAQs) across chat, email, WhatsApp, and more, then hands off to a human with full context when judgment or empathy is needed. AI Co-Pilot assists agents in real time with suggested replies, translation, and conversation summaries. Dixa's Conversation Engine gives teams a visual, no-code way to build routing rules, automations, and escalations without engineering support. Real-time dashboards and Auto QA give managers visibility into performance and quality without manual reporting. Dixa serves 1,000+ ecommerce brands across 42 countries, including Rapha, Oliver Bonas, Charles Tyrwhitt, Mytheresa, and tink. Founded in Copenhagen in 2015, Dixa has raised $158M, including a $105M Series C led by General Atlantic. **Average Rating:** 4.2/5.0 **Total Reviews:** 380 #### How Do G2 Users Rate Dixa? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Workflow:** 8.6/10 (Category avg: 8.7/10) - **Customization :** 7.7/10 (Category avg: 8.4/10) - **Customer Portal:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind Dixa? - **Seller:** [Dixa](https://www.g2.com/sellers/dixa) - **Year Founded:** 2015 - **HQ Location:** Copenhagen, Capital Region - **Twitter:** @DixaApp 2,708 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22b0d008d855f83a6526193189c4d49574d61e3d4938caf9b7568370fbf47afb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10072046%2F&secure%5Burl_type%5D=linkedin_company_website) 153 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Agent - **Top Industries:** Retail, Leisure, Travel & Tourism - **Company Size:** 53% Medium, 43% Small #### What Do G2 Reviewers Say About Dixa? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Dixa, finding it intuitive and straightforward for seamless customer interactions. - Users value the **user-friendly interface** of Dixa, making customer interaction smooth and efficient across all channels. - Users appreciate the **responsive customer support** of Dixa, ensuring smooth interactions and resolving issues promptly. - Users find Dixa to be very **intuitive and easy to use** , making customer interactions smooth and efficient. - Users commend Dixa for its **efficiency** , facilitating seamless management of customer interactions and saving valuable time. ##### Cons - Users express concern over **limited features** , particularly in automation, analytics, language support, and third-party integration. - Users note the **limited features** of Dixa, particularly in automation, analytics, and language support, affecting overall usability. - Users express concerns about the **limited features** of Dixa, particularly in automation, analytics, and language support. - Users experience various **chat functionality issues** with Dixa, including glitches and limitations in support features. - Users find the **lack of clarity** in analytics and feature limitations hinder effective use of Dixa's capabilities. #### What Are Recent G2 Reviews of Dixa? **["Fantastic software, onboarding, customer service and overall experience!"](https://www.g2.com/survey_responses/dixa-review-11206297)** **Rating:** 5.0/5.0 stars _— Sofie G._ [Read full review](https://www.g2.com/survey_responses/dixa-review-11206297) **["Streamlined omnichannel support with room to grow"](https://www.g2.com/survey_responses/dixa-review-11702730)** **Rating:** 4.0/5.0 stars _— Rodrigo M._ [Read full review](https://www.g2.com/survey_responses/dixa-review-11702730) #### What Are G2 Users Discussing About Dixa? - [What is Dixa used for?](https://www.g2.com/discussions/what-is-dixa-used-for) ### [Oracle Service Cloud (formerly RightNow)](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews) Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries. This flexible and scalable platform includes: Web Customer Service: Oracle’s Web Customer Service is a highly interactive and customized experience that lets customers engage with your business on their own terms via online or mobile devices. Powered by a customer portal, a syndicated widget framework, and self-learning technology, customers can self-serve by leveraging a dynamic knowledge base, Facebook pages or peer-based community, reducing operational cost costs. And they can escalate to assisted service via live chat, messaging, social networks like Twitter, email, or call appropriate agents to resolve their unique needs via intelligent routing. More and more, organizations can engage in automated or proactive service through virtual assistants, chat bots, or the Internet of Things. Cross-Channel Contact Center: Oracle’s Cross-Channel Contact Center empowers organizations to provide immediate, consistent, and even proactive service across multiple channels. By bringing together all customer interactions in a desktop or mobile application– from email, telephony, live chat, co-browse, SMS, messaging, or video chat–into one unified agent desktop, the Cross-Channel Contact Center captures a unique 360-degree view of every consumer, guiding agents to seamless resolution. The agent desktop can be dynamically delivered based upon brand or role, providing all relevant information (such as billing, orders, and commerce data) at the agent’s fingertips. Field Service Management (Formerly TOA Technologies): Built on a time-based, self-learning and predictive technology, Oracle’s Field Service Management automates and optimizes operations that take place in the field. By leveraging predictive forecasting tools, it eliminates customer uncertainty, exceeds their expectations, and ensures timely job completion all while increasing organizational productivity and efficiency. Knowledge Management: Oracle’s Knowledge Management provides a fully integrated cloud knowledge management solution that delivers a seamless and consistent experience across all channels, from self-service and contact centers to communities and social sites. It is the backbone of every omnichannel service strategy, increasing customer loyalty and organizational efficiencies across the board. Policy Automation: Oracle Policy Automation (OPA) delivers Smarter Advice. Smarter Advice empowers organizations to provide a more personal, richer interaction with customers.  OPA enables organizations, in any industry, to easily automate business process, rules, regulations and organizational policies. OPA automates decisions and delivers personalized experiences, provides agile management and increases transparency and compliance.. **Average Rating:** 3.9/5.0 **Total Reviews:** 113 #### How Do G2 Users Rate Oracle Service Cloud (formerly RightNow)? - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.0/10) - **Workflow:** 8.2/10 (Category avg: 8.7/10) - **Customization :** 8.0/10 (Category avg: 8.4/10) - **Customer Portal:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind Oracle Service Cloud (formerly RightNow)? - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle 827,997 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a14fcbcd818b49d781453c19628a9479a70cc1e8e335e54c876392ab5f543da3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1028%2F&secure%5Burl_type%5D=linkedin_company_website) 208,078 employees on LinkedIn® - **Ownership:** NYSE:ORCL #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Retail - **Company Size:** 56% Large, 38% Medium #### What Do G2 Reviewers Say About Oracle Service Cloud (formerly RightNow)? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **interface user-friendly** , simplifying the tracking of records and activities within Oracle Service Cloud. - Users appreciate the **automation capabilities** of Oracle Service Cloud, enhancing efficiency in managing ombudsman channel processes. - Users value the **digitization of ombudsman channel processes** offered by Oracle Service Cloud, enhancing efficiency and management. - Users value the **digiital management of processes** with Oracle Service Cloud, enhancing efficiency in ombudsman channel handling. - Users value the **efficient digitization** of channel management processes with Oracle Service Cloud, replacing outdated manual methods. ##### Cons - Users experience **frequent bugs and errors** in Oracle Service Cloud, negatively affecting business operations. - Users experience **bugs and automatic contact deletions** in Oracle Service Cloud, hindering business operations. - Users face **data inconsistency** , as reports often fail to reflect the actual data accurately. - Users often face challenges with **inaccurate reporting** and inadequate responses, impacting their data management experience. - Users experience **delayed responses** with Oracle Service Cloud, resulting in mismatched reports and data discrepancies. #### What Are Recent G2 Reviews of Oracle Service Cloud (formerly RightNow)? **["Revolutionizing Customer Support by Oracle Service Cloud"](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9012410)** **Rating:** 5.0/5.0 stars _— Vishal B._ [Read full review](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9012410) **["easy to use internally"](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9196856)** **Rating:** 4.0/5.0 stars _— Alexandra Z._ [Read full review](https://www.g2.com/survey_responses/oracle-service-cloud-formerly-rightnow-review-9196856) #### What Are G2 Users Discussing About Oracle Service Cloud (formerly RightNow)? - [What is Oracle Service Cloud (formerly RightNow) used for?](https://www.g2.com/discussions/what-is-oracle-service-cloud-formerly-rightnow-used-for) - [What is Salesforce Service Cloud?](https://www.g2.com/discussions/what-is-salesforce-service-cloud) - [What is POD in Oracle Cloud?](https://www.g2.com/discussions/what-is-pod-in-oracle-cloud) - [In what year was RightNow acquired by Oracle?](https://www.g2.com/discussions/in-what-year-was-rightnow-acquired-by-oracle) - [What is Oracle Service Cloud RightNow?](https://www.g2.com/discussions/what-is-oracle-service-cloud-rightnow) ### [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) Vtiger’s mission is to build software that gives customer-facing teams at small- and medium-sized businesses the ability to create fruitful and enduring relationships with customers. Vtiger CRM provides you a 360-degree view of all your customer information in one place and helps you optimize your sales, support, and marketing touch-points with real-time actions and conversational Insights. Vtiger CRM helps teams create delightful experiences across the entire customer lifecycle - AI-powered CRM and robust automation tools help sales teams to focus on the right deals and deliver growth. With Vtiger, get a unified CRM to break silos and get marketing, sales, and support on the same page with a single source of truth. Deliver exceptional customer experience and support by engaging with your customers across multiple channels. Manage your work on the go with our mobile applications for both Android and iOS. **Average Rating:** 4.3/5.0 **Total Reviews:** 389 #### How Do G2 Users Rate Vtiger All-In-One CRM? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Workflow:** 8.5/10 (Category avg: 8.7/10) - **Customization :** 8.4/10 (Category avg: 8.4/10) - **Customer Portal:** 7.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Vtiger All-In-One CRM? - **Seller:** [Vtiger](https://www.g2.com/sellers/vtiger) - **Year Founded:** 2004 - **HQ Location:** Cupertino, California - **Twitter:** @vtigercrm 2,678 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4add42c905d5c680bf30dcd326fe05bdee0159fdac877f842e73a865e1e945d8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1270573%2F&secure%5Burl_type%5D=linkedin_company_website) 246 employees on LinkedIn® - **Phone:** 1-877-784-9277 #### Who Uses This Product? - **Who Uses This:** CEO, Managing Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small, 30% Medium #### What Do G2 Reviewers Say About Vtiger All-In-One CRM? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **affordability** of Vtiger All-In-One CRM, making it accessible for small organizations. - Users find the **call management feature** in Vtiger CRM helpful for tracking customer interactions effectively. - Users value the **customizability** of Vtiger All-In-One CRM, enabling tailored solutions for unique business needs. - Users value the **customization options** in Vtiger All-In-One CRM for tracking specific customer needs effectively. - Users love the **ease of use** of Vtiger All-In-One CRM, requiring no complex training for effective application. ##### Cons - Users note a **lack of essential features** in Vtiger All-In-One CRM compared to other CRM systems like SAP. - Users report **persistent bugs** and poor customer support, leading to frustrating experiences and unresolved migration issues. - Users report significant **CRM issues** with Vtiger, citing poor customer service and migration errors leading to frustration. - Users find Vtiger's interface **not intuitive** , complicating setup and hindering effective use of the system. - Users report that Vtiger can be **not user-friendly** , citing difficulties with setup and poor customer service throughout the process. #### What Are Recent G2 Reviews of Vtiger All-In-One CRM? **["All-in-One Vtiger Platform That Boosts Productivity and Team Coordination"](https://www.g2.com/survey_responses/vtiger-all-in-one-crm-review-12792429)** **Rating:** 4.0/5.0 stars _— Verified User in Oil & Energy_ [Read full review](https://www.g2.com/survey_responses/vtiger-all-in-one-crm-review-12792429) **["Easy to use"](https://www.g2.com/survey_responses/vtiger-all-in-one-crm-review-6885870)** **Rating:** 5.0/5.0 stars _— Mbuso H._ [Read full review](https://www.g2.com/survey_responses/vtiger-all-in-one-crm-review-6885870) #### What Are G2 Users Discussing About Vtiger All-In-One CRM? - [What is Vtiger All-In-One CRM used for?](https://www.g2.com/discussions/what-is-vtiger-all-in-one-crm-used-for) - [What is CRM in management?](https://www.g2.com/discussions/vtiger-all-in-one-crm-what-is-crm-in-management) - [Is vtiger free?](https://www.g2.com/discussions/is-vtiger-free) - [How do CRM systems work?](https://www.g2.com/discussions/how-do-crm-systems-work) - [What is the use of vtiger CRM?](https://www.g2.com/discussions/vtiger-all-in-one-crm-what-is-the-use-of-vtiger-crm) ### [GrooveHQ](https://www.g2.com/products/groovehq/reviews) The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support. **Average Rating:** 4.6/5.0 **Total Reviews:** 194 #### How Do G2 Users Rate GrooveHQ? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Workflow:** 8.9/10 (Category avg: 8.7/10) - **Customization :** 8.1/10 (Category avg: 8.4/10) - **Customer Portal:** 9.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind GrooveHQ? - **Seller:** [GrooveHQ](https://www.g2.com/sellers/groovehq) - **Year Founded:** 2011 - **HQ Location:** Newport, RI - **Twitter:** @Groove 6,683 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2db68443dcdcb50507b1bfd9b1756ae979bf841108c725b197b643bd703360ce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3150436%2F&secure%5Burl_type%5D=linkedin_company_website) 54 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 77% Small, 22% Medium #### What Do G2 Reviewers Say About GrooveHQ? _AI-generated summary from verified user reviews_ ##### Pros - Users commend GrooveHQ for its **responsive customer support** , enhancing collaboration and clarity in managing queries effectively. - Users value the **helpful reminders** from GrooveHQ, making follow-ups and support management seamless for teams. - Users love how GrooveHQ's **automation** feature ensures that nothing slips through the cracks, providing timely follow-ups. - Users praise GrooveHQ's **ease of use** , benefiting from collaborative tools and responsive support for efficient management. - Users praise the **easy setup** of GrooveHQ, highlighting responsive support and clear help resources that enhance collaboration. ##### Cons - Users face **chat functionality issues** , as it's all or nothing for including parts of conversations in responses. - Users express frustration over the **lack of selective comment inclusion** , leading to disjointed conversations across platforms. - Users struggle with **email communication issues** , wishing to selectively include parts of conversations without reverting to other platforms. - Users face challenges with **limited issue resolution options** , making it hard to select relevant conversation parts when forwarding. - Users find **merging tickets cumbersome** , which complicates their workflow and hampers efficiency in GrooveHQ. #### What Are Recent G2 Reviews of GrooveHQ? **["Never Miss a Beat with This Reliable Tool"](https://www.g2.com/survey_responses/groovehq-review-11991950)** **Rating:** 5.0/5.0 stars _— Shannon F._ [Read full review](https://www.g2.com/survey_responses/groovehq-review-11991950) **["Game-Changer for Team Transparency with Minor Glitches"](https://www.g2.com/survey_responses/groovehq-review-12704475)** **Rating:** 4.0/5.0 stars _— Katie F._ [Read full review](https://www.g2.com/survey_responses/groovehq-review-12704475) #### What Are G2 Users Discussing About GrooveHQ? - [What is GrooveHQ used for?](https://www.g2.com/discussions/what-is-groovehq-used-for) - [What does GrooveHQ do?](https://www.g2.com/discussions/what-does-groovehq-do) - [How much does groove cost?](https://www.g2.com/discussions/groovehq-how-much-does-groove-cost) - [What is Groove software?](https://www.g2.com/discussions/what-is-groove-software) - [What is GrooveHQ?](https://www.g2.com/discussions/what-is-groovehq) ### [Vision Helpdesk](https://www.g2.com/products/vision-helpdesk/reviews) Vision Helpdesk is 14 years young and serves 20000+ customers, It offers the best customer service tools - solutions for every size business. 1) Help Desk Software (Multi-Channel Help Desk) 2) Satellite Desk (Multi-Company / Brand Help Desk) 3) Service Desk (ITIL / ITSM Desk) - PinkVerify Certified 4) Live Chat Software Vision Helpdesk offers SaaS and Download versions of above all products. It starts as low as $8 per mo per staff agent. **Average Rating:** 4.6/5.0 **Total Reviews:** 93 #### How Do G2 Users Rate Vision Helpdesk? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Workflow:** 8.9/10 (Category avg: 8.7/10) - **Customization :** 8.4/10 (Category avg: 8.4/10) - **Customer Portal:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Vision Helpdesk? - **Seller:** [Vision Helpdesk](https://www.g2.com/sellers/vision-helpdesk) - **Year Founded:** 2005 - **HQ Location:** Nasik - **Twitter:** @visionhelpdesk 1,346 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=02ed301dfb6f91c033e8560cbc8b15ffdbbfc614045fa7bedba32ad419241ba7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2276513%2F&secure%5Burl_type%5D=linkedin_company_website) 10 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Non-Profit Organization Management, Information Technology and Services - **Company Size:** 61% Small, 34% Medium #### What Do G2 Reviewers Say About Vision Helpdesk? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **user-friendly interface** and **multi-channel support** features of Vision Helpdesk for efficient ticket management. - Users appreciate the **automation features** of Vision Helpdesk, enhancing productivity and streamlining ticket management effectively. - Users appreciate the **ease of use** of Vision Helpdesk, which simplifies ticket management and enhances overall productivity. - Users benefit from the **efficient ticketing system** of Vision Helpdesk, streamlining workflows and enhancing productivity. - Users appreciate the **automation features** of Vision Helpdesk, significantly boosting productivity and streamlining ticket management. ##### Cons - Users find the **steep learning curve** of Vision Helpdesk challenging, requiring significant time and training to master. - Users often find **limited customization** options in Vision Helpdesk, restricting the ability to meet specific business needs effectively. - Users find the **complex user interface** of Vision Helpdesk overwhelming, posing a steep learning curve for new users. - Users find the **outdated and complex user interface** of Vision Helpdesk overwhelming, particularly for newcomers. - Users struggle with **lack of resources** for automation and documentation, making it hard to access important data. #### What Are Recent G2 Reviews of Vision Helpdesk? **["Excellent experience using Vision helpdesk software"](https://www.g2.com/survey_responses/vision-helpdesk-review-6990362)** **Rating:** 5.0/5.0 stars _— Abhishek B._ [Read full review](https://www.g2.com/survey_responses/vision-helpdesk-review-6990362) **["Advantages"](https://www.g2.com/survey_responses/vision-helpdesk-review-11644001)** **Rating:** 5.0/5.0 stars _— Himanshu P._ [Read full review](https://www.g2.com/survey_responses/vision-helpdesk-review-11644001) #### What Are G2 Users Discussing About Vision Helpdesk? - [What improvements would you recommend for Vision Helpdesk to better meet your customer support needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-vision-helpdesk-to-better-meet-your-customer-support-needs) ### [Kayako](https://www.g2.com/products/kayako/reviews) Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow. **Average Rating:** 4.1/5.0 **Total Reviews:** 225 #### How Do G2 Users Rate Kayako? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10) - **Workflow:** 8.1/10 (Category avg: 8.7/10) - **Customization :** 7.9/10 (Category avg: 8.4/10) - **Customer Portal:** 8.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind Kayako? - **Seller:** [Kayako](https://www.g2.com/sellers/kayako) - **Year Founded:** 2001 - **HQ Location:** N/A - **Twitter:** @Kayako 9,448 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=daccafbb74f35ad1bedefc8e6ca3b84e0ac04dac05541aaf4799770c723a1d5b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkayako%2F&secure%5Burl_type%5D=linkedin_company_website) 60 employees on LinkedIn® - **Phone:** +1 (888) 952-9256 #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 53% Small, 35% Medium #### What Do G2 Reviewers Say About Kayako? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **contextual AI suggestions** in Kayako, enhancing response accuracy and reducing guesswork for support agents. - Users value the **contextual AI efficiency** of Kayako, enhancing support responsiveness and accuracy in addressing customer needs. - Users appreciate the **contextual AI technology** in Kayako, which significantly enhances support agents' efficiency and accuracy. - Users value the **contextual automated responses** of Kayako, enhancing support with relevant AI-generated suggestions. - Users appreciate the **contextual responsiveness** of Kayako's AI, enhancing support with accurate and relevant suggestions. ##### Cons - Users find the **mobile experience lacking intuitiveness** , making it challenging for agents in the field or after hours. - Users find the **mobile experience lacking** , stating it's not ideal for agents needing accessibility on-the-go. - Users find the **mobile experience lacking** , making it inconvenient for agents needing quick access on-the-go. - Users feel the **mobile experience is underdeveloped** , making it challenging for agents to use effectively on-the-go. #### What Are Recent G2 Reviews of Kayako? **["Surprisingly Human, High-Quality AI Replies That Nail Customer Context"](https://www.g2.com/survey_responses/kayako-review-12890475)** **Rating:** 4.5/5.0 stars _— Syed H._ [Read full review](https://www.g2.com/survey_responses/kayako-review-12890475) **["White-Glove Onboarding That Gets Kayako Working Fast"](https://www.g2.com/survey_responses/kayako-review-12889028)** **Rating:** 5.0/5.0 stars _— Deniz Y._ [Read full review](https://www.g2.com/survey_responses/kayako-review-12889028) #### What Are G2 Users Discussing About Kayako? - [What is Kayako used for?](https://www.g2.com/discussions/kayako-what-is-kayako-used-for) - [What is Kayako used for?](https://www.g2.com/discussions/what-is-kayako-used-for) - [What is help support?](https://www.g2.com/discussions/what-is-help-support) - [What is Kayako com?](https://www.g2.com/discussions/what-is-kayako-com) - [What is Kayako ticketing system?](https://www.g2.com/discussions/what-is-kayako-ticketing-system) ### [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing system with automation, workflows, and reporting that reduce manual work and improve response times. CHD includes a free Core plan for up to five seats, and a Premium plan that includes features that include tasklists, bulk actions, and live chat support (24/5), all with an ad-free experience and flexible monthly or annual subscription options. Learn more about both plan types at https://www.spiceworks.com/free-cloud-help-desk-software/ **Average Rating:** 4.3/5.0 **Total Reviews:** 309 #### How Do G2 Users Rate Spiceworks Cloud Help Desk? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Workflow:** 8.8/10 (Category avg: 8.7/10) - **Customization :** 7.4/10 (Category avg: 8.4/10) - **Customer Portal:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Spiceworks Cloud Help Desk? - **Seller:** [Ziff Davis](https://www.g2.com/sellers/ziff-davis) - **Year Founded:** 1995 - **HQ Location:** New York - **Twitter:** @ziffdavis 1,426 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f604f93327beaf881116f44da9d5e2af34a847a06bc4eef7e73326edeb4d40e4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fziff-davis-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 6,678 employees on LinkedIn® - **Ownership:** NASDAQ: ZD #### Who Uses This Product? - **Who Uses This:** IT Manager, Network Administrator - **Top Industries:** Information Technology and Services, Education Management - **Company Size:** 65% Medium, 23% Small #### What Do G2 Reviewers Say About Spiceworks Cloud Help Desk? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **collaboration features** of Spiceworks Cloud Help Desk, enhancing teamwork and streamlining ticket management. - Users value the **communication efficiency** of Spiceworks Cloud Help Desk, enhancing collaboration and streamlining ticket management. - Users value the **efficient ticket submission and tracking** in Spiceworks Cloud Help Desk, enhancing collaboration and insights. - Users value the **efficient ticket management** in Spiceworks Cloud Help Desk, enhancing collaboration and reporting insights. - Users value the **effective team collaboration** in Spiceworks Cloud Help Desk, enhancing ticket management and overall productivity. ##### Cons - Users experience **connectivity issues** with delayed notifications and challenges in integration and mobile app features. - Users report **integration issues** that hinder connectivity with other systems and experience delays in notifications and responses. - Users find the **limited functionality** of Spiceworks Cloud Help Desk frustrating, especially with missing features and delayed notifications. - Users find the **missing features** in the mobile app and delays in email notifications frustrating. - Users face **notification issues** with delayed emails, missing mobile features, and challenges in system integration. #### What Are Recent G2 Reviews of Spiceworks Cloud Help Desk? **["My smooth sailing journey with Spiceworks Helpdesk"](https://www.g2.com/survey_responses/spiceworks-cloud-help-desk-review-8525656)** **Rating:** 4.5/5.0 stars _— Verified User in Logistics and Supply Chain_ [Read full review](https://www.g2.com/survey_responses/spiceworks-cloud-help-desk-review-8525656) **["Free Solution for IT Help Desk: Spiceworks Cloud Help Desk"](https://www.g2.com/survey_responses/spiceworks-cloud-help-desk-review-8708680)** **Rating:** 5.0/5.0 stars _— Serkan Y._ [Read full review](https://www.g2.com/survey_responses/spiceworks-cloud-help-desk-review-8708680) #### What Are G2 Users Discussing About Spiceworks Cloud Help Desk? - [What is Spiceworks Cloud Help Desk used for?](https://www.g2.com/discussions/what-is-spiceworks-cloud-help-desk-used-for) - 1 comment ### [Jitbit Helpdesk](https://www.g2.com/products/jitbit-helpdesk/reviews) Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-integrated authentication. Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest **Average Rating:** 4.3/5.0 **Total Reviews:** 53 #### How Do G2 Users Rate Jitbit Helpdesk? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10) - **Workflow:** 8.0/10 (Category avg: 8.7/10) - **Customization :** 8.5/10 (Category avg: 8.4/10) - **Customer Portal:** 8.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind Jitbit Helpdesk? - **Seller:** [Jitbit Software](https://www.g2.com/sellers/jitbit-software-1d6d9da2-3fd1-44b2-b19c-a2b77e0ea122) - **Year Founded:** 2004 - **HQ Location:** Edinburgh, Scotland - **Twitter:** @jitbithelpdesk 350 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e17601bdc25bf0f7119483e93f102b517d85441dba4e0c6ac15ffbf2e03c60a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F352453%2F&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 66% Medium, 26% Large #### What Do G2 Reviewers Say About Jitbit Helpdesk? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **customizability** of Jitbit Helpdesk, enabling them to tailor the ticketing system to their needs. - Users value the **customization** of Jitbit Helpdesk, allowing tailored ticketing solutions for their specific needs. ##### Cons - Users note the **old school design** and fewer features compared to pricier competitors, affecting overall scalability. - Users note the **limited features** of Jitbit Helpdesk compared to pricier competitors, impacting its overall effectiveness. - Users criticize Jitbit Helpdesk for its **poor performance** , citing outdated design and lack of features compared to competitors. #### What Are Recent G2 Reviews of Jitbit Helpdesk? **["Streamlined Membership Support with Automation Enhancements"](https://www.g2.com/survey_responses/jitbit-helpdesk-review-7590381)** **Rating:** 5.0/5.0 stars _— Verified User in Legal Services_ [Read full review](https://www.g2.com/survey_responses/jitbit-helpdesk-review-7590381) **["Excellent Ticketing Tool for all Industry types"](https://www.g2.com/survey_responses/jitbit-helpdesk-review-11388929)** **Rating:** 5.0/5.0 stars _— Luis M._ [Read full review](https://www.g2.com/survey_responses/jitbit-helpdesk-review-11388929) #### What Are G2 Users Discussing About Jitbit Helpdesk? - [What is Jitbit Helpdesk used for?](https://www.g2.com/discussions/what-is-jitbit-helpdesk-used-for) - [How does help desk software work?](https://www.g2.com/discussions/jitbit-helpdesk-how-does-help-desk-software-work) - [What is the best help desk software?](https://www.g2.com/discussions/what-is-the-best-help-desk-software) - [What makes a good ticketing system?](https://www.g2.com/discussions/what-makes-a-good-ticketing-system) - [What is jitbit?](https://www.g2.com/discussions/what-is-jitbit) - [‹ Prev‹ Prev](/categories/help-desk/f/mobile-user-support?filters%5Bverified_features%5D%5B%5D=60&order=g2_score#product-list) - [1](/categories/help-desk/f/mobile-user-support?filters%5Bverified_features%5D%5B%5D=60&order=g2_score#product-list) - 2 - [3](/categories/help-desk/f/mobile-user-support?filters%5Bverified_features%5D%5B%5D=60&order=g2_score&page=3#product-list) - [Next ›Next ›](/categories/help-desk/f/mobile-user-support?filters%5Bverified_features%5D%5B%5D=60&order=g2_score&page=3#product-list) Spotlight Categories [Attribution Software](https://www.g2.com/categories/attribution) [Background Check Software](https://www.g2.com/categories/background-check) [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant) [Experience Management Software](https://www.g2.com/categories/experience-management) [Robotic Process Automation (RPA) Software](https://www.g2.com/categories/robotic-process-automation-rpa) Similar Categories - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Help Desk Themes](/categories/help-desk/themes) Benefits of Help Desk Software with Mobile User Support capabilities include: Allows software to be easily used on multiple mobile devices include phone and tablet devices. Below are the top-rated Help Desk Software with Mobile User Support capabilities, as verified by G2’s Research team. Real users have identified Mobile User Support as an important function of Help Desk Software. Compare different products that offer this feature so you can decide which is best for your business needs. Show More