# Best Help Desk Software with Chat/Live Support Capabilities - Page 3

## How Many Help Desk Software Products Does G2 Track?

**Total Products under this Category:** 513

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Help Desk Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 78,000+ Authentic Reviews
- 513+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Help Desk Software
 ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=16222)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera)

**Sponsored**

### UserGuiding

UserGuiding is a no-code product adoption platform for teams who need users to reach value on their own, without a support ticket or a training call. You build in-app guidance inside your own product using a visual editor and a Chrome extension, with no engineering ticket. Interactive guides and walkthroughs, onboarding checklists, tooltips, hotspots, banners and announcement modals, each targeted to segments you define from user attributes and events. One platform for the whole adoption loop. Onboard users, see where they stall, ask them why, collect what they want built next, show them what you committed to, then announce it in-app when it ships. Self-serve help: a standalone multilingual Knowledge Base, a Resource Center widget inside your product, and an AI Assistant that answers your users' questions conversationally from your own content. Deflect tickets without adding headcount. Feedback and evidence: in-app surveys and NPS targeted to the right users at the right moment, analytics on every guide, checklist and survey, and Session Replay to see exactly where users stall. Custom Alerts flag a material that stops performing, instead of you finding out at the monthly review. Feature requests and public roadmap: your users submit ideas inside your product and vote on each other's. Everything lands in an inbox you approve before anything goes public. What you pick moves onto a public roadmap in status columns you name yourself, and when it ships it becomes an update post on the same page the request started on. AI-native access: UserGuiding ships an MCP server, so you can query your own adoption data straight from Claude, Cursor or any MCP client rather than exporting spreadsheets. The 1:1 onboarding program: twelve weeks, one hour a week, someone from our team on a call with yours, building in your account instead of handing you a plan. Each session takes one piece of your user journey and gets something live. UserGuiding is the only product adoption platform that includes a weekly 1:1 onboarding program at no additional fee. Everywhere else, hands-on implementation is a paid services engagement or reserved for enterprise contracts. You can see what UserGuiding costs without booking a call. Plans start at $174 per month billed annually. Enterprise adds SAML SSO, activity logs, migration support, and SOC 2, GDPR and HIPAA compliance. More than 1,000 companies use UserGuiding, which holds 4.7 stars across 772 G2 reviews, most often praised for how quickly it goes live.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-12T21%3A40%3A12Z&secure%5Bdisplayable_resource_id%5D=1561&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=85720&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=85720&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%2Ff%2Fchat-live-support%3Ffilters%255Bverified_features%255D%255B%255D%3D183%26page%3D3&secure%5Btoken%5D=9ebfb11dc1e56ed67095a7d936a409a99693c31dd4f9596fd59fdc26129853b1&secure%5Burl%5D=https%3A%2F%2Fuserguiding.com%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2_cpc&secure%5Burl_type%5D=custom_url)

### [ProProfs Help Desk](https://www.g2.com/products/proprofs-help-desk/reviews)

ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently. Key features of ProProfs Help Desk: Fast and effective ticket resolution ProProfs Help Desk plays a critical role in fast and effective ticket resolution, as tickets are assigned to the concerned individuals and teams. Tickets get resolved faster due to ticket prioritization, internal commenting and canned responses. Shared Inbox ProProfs helpdesk ticketing system enables managers and system administrators to efficiently manage customer-facing inboxes such as contact@, billing@, help@, support@, and sales@. Admin can assign tickets for faster resolution. Canned Responses Canned responses help agents to automatically communicate with their customers and also maintain brand consistency. Your customers don’t have to wait for an answer until the resolution of their queries. On the part of the agents, they don’t have to waste their time and energy in answering the same queries. Issue Tracking Tracking customer issues, requests, and bugs is a primary feature of ProProfs Help Desk system. Tickets are not missed, left unattended or, unresolved using this customer support tool. Reporting and Analytics ProProfs Help Desk comes integrated with a survey tool that enables businesses to capture customer feedback in real-time through customer and NPS (Net Promoter Score) surveys. The customer feedback helps to improve agent performance and customer experience. ProProfs Help Desk comes packed with other powerful features as well.

**Average Rating:** 4.7/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate ProProfs Help Desk?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10)
- **Workflow:** 8.8/10 (Category avg: 8.7/10)
- **Customization :** 10.0/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ProProfs Help Desk?

- **Seller:** [ProProfs](https://www.g2.com/sellers/proprofs)
- **Year Founded:** 2009
- **HQ Location:** Los Angeles, CA
- **Twitter:** @ProProfs  
4,731 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9acb8211ef0b8540d9c8ef7ba6681ff4d087fdc62ea17b3bc0a016852fbdef85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9492925%2F&secure%5Burl_type%5D=linkedin_company_website)  
215 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 83% Small, 22% Medium

#### What Are Recent G2 Reviews of ProProfs Help Desk?

**["Their support team is super-friendly & always available!"](https://www.g2.com/survey_responses/proprofs-help-desk-review-5472385)**

**Rating:** 4.5/5.0 stars

_— Saurabh A._

[Read full review](https://www.g2.com/survey_responses/proprofs-help-desk-review-5472385)

**["Loaded with robust ticketing features"](https://www.g2.com/survey_responses/proprofs-help-desk-review-5409402)**

**Rating:** 4.5/5.0 stars

_— Ashu R._

[Read full review](https://www.g2.com/survey_responses/proprofs-help-desk-review-5409402)

#### What Are G2 Users Discussing About ProProfs Help Desk?

- [What is ProProfs Help Desk used for?](https://www.g2.com/discussions/what-is-proprofs-help-desk-used-for)

### [UseResponse](https://www.g2.com/products/useresponse/reviews)

UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. UseResponse helps companies to improve customer support by introducing better customer self-service with the help of smart automation, chatbots, public communities, and embeddable knowledge base functionality. The system is highly customizable and can be used as SaaS & Self-Hosted solution with 100 % open code.

**Average Rating:** 4.5/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate UseResponse?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Workflow:** 8.7/10 (Category avg: 8.7/10)
- **Customization :** 8.7/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind UseResponse?

- **Seller:** [UseResponse](https://www.g2.com/sellers/useresponse)
- **Year Founded:** 2014
- **HQ Location:** Long Beach, NY
- **Twitter:** @Use\_Response  
183 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 45% Medium, 41% Small

#### What Are Recent G2 Reviews of UseResponse?

**["Easy to use, highly customizable and a customer support that is second to none"](https://www.g2.com/survey_responses/useresponse-review-4630893)**

**Rating:** 5.0/5.0 stars

_— Lennert S._

[Read full review](https://www.g2.com/survey_responses/useresponse-review-4630893)

**["Great Software and Great Team behind"](https://www.g2.com/survey_responses/useresponse-review-4640663)**

**Rating:** 4.5/5.0 stars

_— Michaela E._

[Read full review](https://www.g2.com/survey_responses/useresponse-review-4640663)

#### What Are G2 Users Discussing About UseResponse?

- [What is UseResponse used for?](https://www.g2.com/discussions/what-is-useresponse-used-for)

### [Issuetrak](https://www.g2.com/products/issuetrak/reviews)

At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issuetrak is here to help. We specialize in help desk, issue tracking, workflow, customer support, and complaint management. And with easy onboarding, custom configuration, and ongoing 99% rated support, your teams will be sure to knock out support requests and master workflow success. Our customizable software is a fit for hundreds of different industries and usages, from customer support to compliance to change management. Issuetrak helps businesses like yours track tickets, issues, and requests from submission to resolution and make sure no request gets lost or misplaced. Streamline your day-to-day processes and operations with workflow and reporting tools that bring visibility and accountability to your team. With Issuetrak you’ll cut down on wasted time and money, improve customer service, and increase communication among team members. Automation, Reporting, Custom Forms, Alerts, Workflows, and More: Automation that helps your team work faster and smarter Easy, omnichannel issue submission via email, mobile, web portal, or webform At-a-glance dashboard metrics plus detailed, customizable reporting Custom forms and user-defined fields to fit your unique organization Task management and workflow branching to keep everyone on track Add-on modules to meet specific needs: Asset Management for storing and reviewing information on your team’s assets Active Directory integration for improved organization and security Billing module for generating invoices, inputting billable time, and more Surveys module to gather and implement customer feedback and improve customer success!

**Average Rating:** 4.1/5.0

**Total Reviews:** 63

#### How Do G2 Users Rate Issuetrak?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Workflow:** 7.9/10 (Category avg: 8.7/10)
- **Customization :** 7.7/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Issuetrak?

- **Seller:** [Issuetrak](https://www.g2.com/sellers/issuetrak)
- **Year Founded:** 1992
- **HQ Location:** Virginia Beach, Virginia
- **Twitter:** @Issuetrak  
3,738 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=27fd779f3b7aae9817939310cc30c560ee2759ca87424d09d0cf0c5a7b4f0a08&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F389461%2F&secure%5Burl_type%5D=linkedin_company_website)  
37 employees on LinkedIn®
- **Phone:** +1 (866) 477-8387

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 37% Medium, 32% Large

#### What Are Recent G2 Reviews of Issuetrak?

**["Efficient Ticket Management with Excellent Time Tracking"](https://www.g2.com/survey_responses/issuetrak-review-12666711)**

**Rating:** 5.0/5.0 stars

_— Theresa H._

[Read full review](https://www.g2.com/survey_responses/issuetrak-review-12666711)

**["Extremely Satisfied"](https://www.g2.com/survey_responses/issuetrak-review-6535080)**

**Rating:** 5.0/5.0 stars

_— Dakota F._

[Read full review](https://www.g2.com/survey_responses/issuetrak-review-6535080)

#### What Are G2 Users Discussing About Issuetrak?

- [What is Issuetrak used for?](https://www.g2.com/discussions/what-is-issuetrak-used-for) - 1 comment

### [Deskero](https://www.g2.com/products/deskero/reviews)

Simple help desk software for effective customer engagement - Deskero brings you new ways to interact with clients, engaging them in personal conversations through a simple, effective, no-frills satisfaction platform.

**Average Rating:** 4.3/5.0

**Total Reviews:** 60

#### How Do G2 Users Rate Deskero?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10)
- **Workflow:** 8.7/10 (Category avg: 8.7/10)
- **Customization :** 8.3/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Deskero?

- **Seller:** [Nabra ltd](https://www.g2.com/sellers/nabra-ltd)
- **Year Founded:** 2012
- **HQ Location:** London, United Kingdom
- **Twitter:** @deskerocare  
3,571 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33192a50bb19be44080ec67ce7fc34186ea5fe23cb1bc94484eb64edb7a71e74&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2664605%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 66% Small, 27% Medium

#### What Are Recent G2 Reviews of Deskero?

**["General evaluation"](https://www.g2.com/survey_responses/deskero-review-4685815)**

**Rating:** 5.0/5.0 stars

_— Miguel O._

[Read full review](https://www.g2.com/survey_responses/deskero-review-4685815)

**["Deskero offers a comprehensive set of tools for businesses"](https://www.g2.com/survey_responses/deskero-review-8183038)**

**Rating:** 4.5/5.0 stars

_— AJAY S._

[Read full review](https://www.g2.com/survey_responses/deskero-review-8183038)

#### What Are G2 Users Discussing About Deskero?

- [What is Deskero used for?](https://www.g2.com/discussions/what-is-deskero-used-for)

### [osTicket](https://www.g2.com/products/osticket/reviews)

osTicket is an open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

**Average Rating:** 4.4/5.0

**Total Reviews:** 45

#### How Do G2 Users Rate osTicket?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Workflow:** 8.0/10 (Category avg: 8.7/10)
- **Customization :** 7.2/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind osTicket?

- **Seller:** [osTicket](https://www.g2.com/sellers/osticket)
- **Year Founded:** 2015
- **HQ Location:** Roma, Italy
- **Twitter:** @osTicket  
3,981 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=95f076b0bf7d807dc440be08ada384da3b9c2eafa53958fda98e578304976c8b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10462719%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Education Management
- **Company Size:** 60% Small, 33% Medium

#### What Are Recent G2 Reviews of osTicket?

**["Best ticketing and tasking platform for a business"](https://www.g2.com/survey_responses/osticket-review-9332749)**

**Rating:** 4.5/5.0 stars

_— Prithvi H._

[Read full review](https://www.g2.com/survey_responses/osticket-review-9332749)

**["Osticket for small business"](https://www.g2.com/survey_responses/osticket-review-13062395)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/osticket-review-13062395)

#### What Are G2 Users Discussing About osTicket?

- [Who makes osTicket?](https://www.g2.com/discussions/who-makes-osticket)
- [What is ticket support system?](https://www.g2.com/discussions/what-is-ticket-support-system) - 1 comment
- [Is osTicket safe?](https://www.g2.com/discussions/is-osticket-safe)
- [What is osTicket used for?](https://www.g2.com/discussions/what-is-osticket-used-for)

### [ClickDesk](https://www.g2.com/products/clickdesk/reviews)

Live chat and online engagement.

**Average Rating:** 3.8/5.0

**Total Reviews:** 48

#### How Do G2 Users Rate ClickDesk?

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.0/10)
- **Workflow:** 8.6/10 (Category avg: 8.7/10)
- **Customization :** 8.1/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ClickDesk?

- **Seller:** [ClickDesk](https://www.g2.com/sellers/clickdesk)
- **Year Founded:** 2011
- **HQ Location:** Hyderbrad, India
- **Twitter:** @ClickDesk  
1,702 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=81a80a993871c72737cb13f580d7bf59e36ed30c55cecf4829f1a81869b17bfb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2637461%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 44% Small, 33% Medium

#### What Are Recent G2 Reviews of ClickDesk?

**["Let's review what ClickDesk is all about"](https://www.g2.com/survey_responses/clickdesk-review-3210096)**

**Rating:** 4.5/5.0 stars

_— Kristian A._

[Read full review](https://www.g2.com/survey_responses/clickdesk-review-3210096)

**["Good Chat Tool"](https://www.g2.com/survey_responses/clickdesk-review-9973182)**

**Rating:** 4.0/5.0 stars

_— Vijay S._

[Read full review](https://www.g2.com/survey_responses/clickdesk-review-9973182)

#### What Are G2 Users Discussing About ClickDesk?

- [What is ClickDesk used for?](https://www.g2.com/discussions/what-is-clickdesk-used-for)

### [Dynamics 365 Customer Service](https://www.g2.com/products/dynamics-365-customer-service/reviews)

Microsoft Dynamics 365 Customer Service is a comprehensive solution designed to empower organizations to deliver exceptional, personalized customer support across multiple channels. By integrating advanced AI capabilities, it streamlines case management, enhances agent productivity, and provides actionable insights to improve customer satisfaction and loyalty. Key Features and Functionality: - Omnichannel Engagement: Facilitates seamless interactions across various platforms, including chat, email, social media, and voice, ensuring a consistent customer experience. - AI-Powered Insights: Utilizes artificial intelligence to offer predictive analytics, sentiment analysis, and recommended actions, enabling proactive and informed decision-making. - Case Management: Automates the case lifecycle, reducing handling times and alleviating manual tasks for service representatives. - Knowledge Management: Maintains an up-to-date repository of knowledge articles, assisting agents in resolving issues efficiently and enabling customer self-service. - Service Level Agreements (SLAs): Allows for the configuration and monitoring of response and resolution times, ensuring adherence to service standards. - Self-Service Portals: Empowers customers to find solutions independently through user-friendly portals, reducing the volume of direct service requests. Primary Value and Solutions Provided: Dynamics 365 Customer Service addresses the critical need for businesses to offer responsive, efficient, and personalized support. By automating routine tasks and providing AI-driven insights, it enables service representatives to focus on complex issues, thereby improving resolution times and customer satisfaction. The platform's omnichannel capabilities ensure that customers receive consistent support regardless of their preferred communication method, fostering loyalty and trust. Additionally, the integration of self-service options and knowledge management reduces operational costs and empowers customers to resolve issues independently. Overall, Dynamics 365 Customer Service enhances the efficiency of support operations, elevates the customer experience, and drives long-term business success.

**Average Rating:** 4.4/5.0

**Total Reviews:** 28

#### How Do G2 Users Rate Dynamics 365 Customer Service?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10)
- **Workflow:** 8.8/10 (Category avg: 8.7/10)
- **Customization :** 8.9/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Dynamics 365 Customer Service?

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft  
13,091,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9458f51bd6ded48ad432a804f19ad736469f007787569b63827154231c315630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrosoft%2F&secure%5Burl_type%5D=linkedin_company_website)  
231,632 employees on LinkedIn®
- **Ownership:** MSFT

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 47% Medium, 31% Large

#### What Do G2 Reviewers Say About Dynamics 365 Customer Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **automation capabilities** of Dynamics 365 Customer Service, enhancing efficiency in managing workflows and support.
- Users appreciate the **ease of use** in Dynamics 365 Customer Service, streamlining case tracking and support management.
- Users value the **efficiency** of Dynamics 365 Customer Service for streamlining case tracking and support workflows.
- Users find the **helpful metric charts** effective for tracking cases, managing workflows, and delivering timely support.
- Users appreciate the **seamless integration** with other Dynamics models, enhancing efficiency and streamlining operations.

##### Cons

- Users experience a **frustrating lack of customization** in Dynamics 365, hindering workspace optimization and efficiency.
- Users experience **limited functionality** with Dynamics 365 due to layout inflexibility and inefficient lookup processes.
- Users find the interface of Dynamics 365 Customer Service **not intuitive** , hindering effective utilization of key features.
- Users struggle with the **difficult setup** of Dynamics 365 Customer Service, facing issues with form layout and performance.
- Users experience **inefficiency** due to slow lookup fields and high memory consumption, hindering overall productivity.

#### What Are Recent G2 Reviews of Dynamics 365 Customer Service?

**["Comprehensive CRM for Customer Success"](https://www.g2.com/survey_responses/dynamics-365-customer-service-review-11685156)**

**Rating:** 4.5/5.0 stars

_— Mandla N._

[Read full review](https://www.g2.com/survey_responses/dynamics-365-customer-service-review-11685156)

**["AI-Driven Efficiency with Some Performance Hiccups"](https://www.g2.com/survey_responses/dynamics-365-customer-service-review-12541900)**

**Rating:** 4.5/5.0 stars

_— SREENITHYA V._

[Read full review](https://www.g2.com/survey_responses/dynamics-365-customer-service-review-12541900)

#### What Are G2 Users Discussing About Dynamics 365 Customer Service?

- [What are the services available in Dynamics 365?](https://www.g2.com/discussions/what-are-the-services-available-in-dynamics-365)
- [What does Microsoft Dynamics 365 customer engagement include?](https://www.g2.com/discussions/what-does-microsoft-dynamics-365-customer-engagement-include)
- [What are the features of Microsoft Dynamics 365?](https://www.g2.com/discussions/dynamics-365-customer-service-what-are-the-features-of-microsoft-dynamics-365)
- [What is Dynamics 365 customer service module?](https://www.g2.com/discussions/what-is-dynamics-365-customer-service-module)

### [OTRS](https://www.g2.com/products/otrs/reviews)

OTRS is a comprehensive service management suite designed to streamline customer service operations by organizing and automating communication processes. It enables businesses to efficiently handle customer inquiries, support requests, and internal communications through a centralized platform. With its user-friendly web interface, OTRS ensures seamless ticket management, workflow automation, and multi-channel communication, including email, phone, and chat. This flexibility allows service teams to deliver timely and consistent support, enhancing overall customer satisfaction. Key Features and Functionality: - Ticket Management: Organizes and prioritizes customer inquiries to prevent requests from being lost, ensuring efficient tracking and resolution. - Workflow Automation: Automates repetitive tasks and processes, reducing manual effort and minimizing errors. - Multi-Channel Communication: Supports various communication channels, including email, phone, chat, and web forms, allowing customers to reach out through their preferred methods. - Customer Self-Service Portal: Provides customers with online access to submit requests, track their status, and access a knowledge base for self-help resources. - Reporting and Analytics: Offers robust reporting tools to monitor service performance, track key performance indicators (KPIs), and make data-driven decisions. - Customization and Integration: Allows for extensive customization to align with specific business needs and integrates seamlessly with existing systems like CRM and project management tools. Primary Value and Solutions Provided: OTRS enhances customer service quality by structuring communication and automating workflows, leading to faster response times and increased customer satisfaction. By centralizing all customer interactions and support processes, it ensures that no inquiry is overlooked, and service teams can manage their tasks more effectively. The self-service portal empowers customers to find solutions independently, reducing the volume of incoming requests and allowing agents to focus on more complex issues. Additionally, the comprehensive reporting capabilities enable businesses to monitor performance, identify areas for improvement, and make informed decisions to optimize their service operations.

**Average Rating:** 4.4/5.0

**Total Reviews:** 37

#### How Do G2 Users Rate OTRS?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.0/10)
- **Workflow:** 8.9/10 (Category avg: 8.7/10)
- **Customization :** 6.7/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind OTRS?

- **Seller:** [OTRS Group](https://www.g2.com/sellers/otrs-group)
- **Company Website:** www.otrs.com
- **Year Founded:** 2003
- **HQ Location:** Oberursel, Germany
- **Twitter:** @OTRSGroup  
2,639 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0e0bdecea00da2cca583422f5514412ec34a875ba23d77c2125fbcf6ea80782a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F154779%2F&secure%5Burl_type%5D=linkedin_company_website)  
113 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Pharmaceuticals
- **Company Size:** 61% Large, 32% Medium

#### What Do G2 Reviewers Say About OTRS?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customizability** of OTRS, appreciating how easily they can tailor the system to their needs.
- Users value the **customization options** in OTRS, making it user-friendly and adaptable to their needs.
- Users love the **ease of use** of OTRS, finding it simple to navigate and customize to their needs.
- Users value the **centralized management** of OTRS, enabling efficient organization of customer communications.
- Users appreciate the **organization of communication** OTRS provides, keeping customer interactions streamlined and accessible.

##### Cons

- Users find **ticketing issues** problematic, with challenges in changing queues and lag during ticket creation.
- Users experience **limitations on simultaneous access** , which restricts collaboration within the OTRS platform.
- Users often experience **slow loading** , leading to frustrations when creating tickets within OTRS.
- Users experience **slow performance** with OTRS, leading to issues and frustrations when creating tickets.

#### What Are Recent G2 Reviews of OTRS?

**["Great Ticketing System"](https://www.g2.com/survey_responses/otrs-review-11701969)**

**Rating:** 4.0/5.0 stars

_— Verified User in Higher Education_

[Read full review](https://www.g2.com/survey_responses/otrs-review-11701969)

**["Review for the software used on day to day basis"](https://www.g2.com/survey_responses/otrs-review-10954006)**

**Rating:** 5.0/5.0 stars

_— Verified User in Internet_

[Read full review](https://www.g2.com/survey_responses/otrs-review-10954006)

#### What Are G2 Users Discussing About OTRS?

- [What is OTRS used for?](https://www.g2.com/discussions/what-is-otrs-used-for)
- [Which module transforms data into required format in OTRS?](https://www.g2.com/discussions/which-module-transforms-data-into-required-format-in-otrs)
- [How much does Otrs cost?](https://www.g2.com/discussions/how-much-does-otrs-cost)
- [What does Otrs mean?](https://www.g2.com/discussions/what-does-otrs-mean)
- [Why is a system such as OTRS necessary for service desks?](https://www.g2.com/discussions/why-is-a-system-such-as-otrs-necessary-for-service-desks)

### [Slaask](https://www.g2.com/products/slaask/reviews)

Slaask is a customer service app that enables to chat with visitors and clients in real time, and directly from Slack.

**Average Rating:** 4.4/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Slaask?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Workflow:** 9.2/10 (Category avg: 8.7/10)
- **Customization :** 9.4/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Slaask?

- **Seller:** [Slaask](https://www.g2.com/sellers/slaask)
- **Year Founded:** 2015
- **HQ Location:** San Francisco, CA
- **Twitter:** @slaaskHQ  
2,689 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=af7684eed0e1eec7b16605220e72f928170d94fe51783f11e761b81b65094ff3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10166336%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 38% Medium, 38% Small

#### What Are Recent G2 Reviews of Slaask?

**["Slaask at SmartBrew"](https://www.g2.com/survey_responses/slaask-review-4770452)**

**Rating:** 5.0/5.0 stars

_— Andrew L._

[Read full review](https://www.g2.com/survey_responses/slaask-review-4770452)

**["Incredible collaborative system !!!"](https://www.g2.com/survey_responses/slaask-review-4521781)**

**Rating:** 4.0/5.0 stars

_— Chris R._

[Read full review](https://www.g2.com/survey_responses/slaask-review-4521781)

#### What Are G2 Users Discussing About Slaask?

- [What is Slaask used for?](https://www.g2.com/discussions/what-is-slaask-used-for)

### [Agile CRM](https://www.g2.com/products/agile-crm/reviews)

Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB's can now: - Automate their marketing, sales and customer retention process with simple and powerful drag-drop editor - Convert website visitors directly to leads in the CRM - Nurture, track and score leads automatically based on web or email activity - Enable multi channel communication with the ability to call or email or tweet to a contact from the same page - Monitor customer behavior and get real time alerts for customer activity - Manage helpdesk tickets with all of the customers history in one place - Have a detailed record of all of the customer's details and communication history in one page, sorted chronologically - See customer data from various other business apps on one page using extensive integrations

**Average Rating:** 4.0/5.0

**Total Reviews:** 364

#### How Do G2 Users Rate Agile CRM?

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.0/10)
- **Workflow:** 9.1/10 (Category avg: 8.7/10)
- **Customization :** 7.8/10 (Category avg: 8.4/10)
- **Customer Portal:** 9.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Agile CRM?

- **Seller:** [Agile CRM](https://www.g2.com/sellers/agile-crm)
- **Year Founded:** 2013
- **HQ Location:** Dallas, TX
- **Twitter:** @agilecrm  
6,703 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=950aac5412fef4aabd033ca9c15656ea4211d6efdc51f99e8ed9f83b6277cf42&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3156418%2F&secure%5Burl_type%5D=linkedin_company_website)  
102 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 76% Small, 16% Medium

#### What Do G2 Reviewers Say About Agile CRM?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Agile CRM, finding it efficient and practical for managing sales pipelines.
- Users value the **effective consolidation** of tools in Agile CRM, enhancing productivity and affordability for small teams.
- Users appreciate the **all-in-one toolset** of Agile CRM, benefiting from effective management and automation capabilities.
- Users value the **affordability** of Agile CRM, praising its effective all-in-one tools for small businesses.
- Users value the **effective automation** features of Agile CRM, enhancing efficiency for small and mid-sized teams.

##### Cons

- Users find the **interface not intuitive** , making navigation and using advanced features more challenging than expected.
- Users express frustration over **poor customer support** , citing slow response times and unhelpful assistance as major issues.
- Users report a **difficult user interface** that feels outdated and lacks the polish of competitors, hindering ease of use.
- Users experience **slow loading** times with Agile CRM, hindering productivity, especially with larger datasets.
- Users find Agile CRM's interface clean but note **interface issues** that hinder engagement and clarity compared to competitors.

#### What Are Recent G2 Reviews of Agile CRM?

**["All-in-One Customer & Task Tracking with Agile CRM"](https://www.g2.com/survey_responses/agile-crm-review-12835599)**

**Rating:** 5.0/5.0 stars

_— Saman H._

[Read full review](https://www.g2.com/survey_responses/agile-crm-review-12835599)

**["Streamlined Compliance and Coordination for Aerospace"](https://www.g2.com/survey_responses/agile-crm-review-12964314)**

**Rating:** 4.0/5.0 stars

_— Alvi N._

[Read full review](https://www.g2.com/survey_responses/agile-crm-review-12964314)

#### What Are G2 Users Discussing About Agile CRM?

- [What is Agile CRM used for?](https://www.g2.com/discussions/what-is-agile-crm-used-for) - 1 comment
- [Is agile CRM free?](https://www.g2.com/discussions/is-agile-crm-free)
- [What are the major components of CRM?](https://www.g2.com/discussions/what-are-the-major-components-of-crm)
- [How does agile CRM work?](https://www.g2.com/discussions/how-does-agile-crm-work)
- [What are some features of CRM?](https://www.g2.com/discussions/agile-crm-what-are-some-features-of-crm)

### [ZaZaChat](https://www.g2.com/products/zazachat/reviews)

ZaZaChat is a Complete Help Desk Software for e-businesses

**Average Rating:** 4.7/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate ZaZaChat?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.0/10)
- **Customization :** 9.2/10 (Category avg: 8.4/10)
- **Customer Portal:** 5.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ZaZaChat?

- **Seller:** [ZaZa Network](https://www.g2.com/sellers/zaza-network)
- **HQ Location:** Philadelphia, PA
- **Twitter:** @ZaZa\_Chat  
162 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f82555ff2914fccf6d42010e782f6d1d7adabcfe7f3b4aa94d19b21a77d46748&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzaza-networks%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 61% Medium, 39% Small

#### What Do G2 Reviewers Say About ZaZaChat?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy deployment and professional appearance** of ZaZaChat, enhancing their communication experience.
- Users find ZaZaChat to be **very easy to use** , with a professional interface that simplifies deployment and onboarding.
- Users value the **easy communication** of ZaZaChat, finding it simple to deploy and understand for effective interactions.
- Users find the **easy setup** of ZaZaChat extremely beneficial for quick deployment and user-friendly experience.
- Users find ZaZaChat to be **intuitive** , making it easy for newcomers to navigate and use effectively.

##### Cons

- Users find the **slow loading** times frustrating, as updates take longer than expected during their experience with ZaZaChat.
- Users find the **update issues** of ZaZaChat frustrating due to longer-than-expected waiting times for updates.

#### What Are Recent G2 Reviews of ZaZaChat?

**["It’s easy to set up app best for chatting"](https://www.g2.com/survey_responses/zazachat-review-9714099)**

**Rating:** 5.0/5.0 stars

_— Saran A._

[Read full review](https://www.g2.com/survey_responses/zazachat-review-9714099)

**["ZaZaChat is a cut above the competition!"](https://www.g2.com/survey_responses/zazachat-review-9100635)**

**Rating:** 5.0/5.0 stars

_— Lori T._

[Read full review](https://www.g2.com/survey_responses/zazachat-review-9100635)

#### What Are G2 Users Discussing About ZaZaChat?

- [What is ZaZaChat used for?](https://www.g2.com/discussions/what-is-zazachat-used-for)

### [Rhino Support](https://www.g2.com/products/rhino-support/reviews)

Help Desk Software

**Average Rating:** 4.2/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Rhino Support?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.0/10)
- **Workflow:** 7.5/10 (Category avg: 8.7/10)
- **Customization :** 8.8/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Rhino Support?

- **Seller:** [Rhino Support](https://www.g2.com/sellers/rhino-support)
- **Year Founded:** 2010
- **HQ Location:** Ogden,UT
- **Twitter:** @rhinosupport  
794 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b0afcffd8f2f6c4fd777f51664297d5aebd60290f55219647832d608891de182&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10074339%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 36% Small, 36% Medium

#### What Are Recent G2 Reviews of Rhino Support?

**["great software"](https://www.g2.com/survey_responses/rhino-support-review-2492926)**

**Rating:** 5.0/5.0 stars

_— rita h._

[Read full review](https://www.g2.com/survey_responses/rhino-support-review-2492926)

**["simply the fastest support tool for your customers."](https://www.g2.com/survey_responses/rhino-support-review-865939)**

**Rating:** 5.0/5.0 stars

_— Ken N._

[Read full review](https://www.g2.com/survey_responses/rhino-support-review-865939)

### [Rev.io PSA formerly Tigerpaw One](https://www.g2.com/products/rev-io-psa-formerly-tigerpaw-one/reviews)

Rev.io PSA, formerly Tigerpaw, is a business management platform for managed service providers. Our PSA platform was created as an end-to-end software solution that ties all aspects of your business into a single, robust application. Rev.io combines our PSA platform with a billing and customer management platform also designed for managed service providers. Our billing platform helps MSPs successfully monetize new voice products by consolidating billing and tax compliance.

**Average Rating:** 3.3/5.0

**Total Reviews:** 41

#### How Do G2 Users Rate Rev.io PSA formerly Tigerpaw One?

- **Has the product been a good partner in doing business?:** 7.2/10 (Category avg: 9.0/10)
- **Workflow:** 6.7/10 (Category avg: 8.7/10)
- **Customization :** 8.3/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Rev.io PSA formerly Tigerpaw One?

- **Seller:** [Rev.io PSA formerly Tigerpaw One](https://www.g2.com/sellers/rev-io-psa-formerly-tigerpaw-one)
- **Year Founded:** 2002
- **HQ Location:** Atlanta, GA
- **Twitter:** @rev\_io\_hq  
453 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=27f34ab2ba5e1f947cc62d4ec463c5adf4ddab61debc84d3cfd444373a98658b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frev.io%2F&secure%5Burl_type%5D=linkedin_company_website)  
191 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications, Information Technology and Services
- **Company Size:** 78% Small, 15% Medium

#### What Do G2 Reviewers Say About Rev.io PSA formerly Tigerpaw One?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **easy tracking** capabilities of Rev.io PSA, effectively managing tickets, stock, and QuickBooks integration.
- Users value the **seamless integration** with QuickBooks, enhancing efficiency in managing their telecom operations.
- Users value the **seamless integration** of Rev.io PSA with QuickBooks, streamlining operations for their telecom business.

##### Cons

- Users feel that the **cost is a little high** for small companies, making it less accessible for them.

#### What Are Recent G2 Reviews of Rev.io PSA formerly Tigerpaw One?

**["Tigerpaw One Review"](https://www.g2.com/survey_responses/rev-io-psa-formerly-tigerpaw-one-review-7248812)**

**Rating:** 5.0/5.0 stars

_— Dean K._

[Read full review](https://www.g2.com/survey_responses/rev-io-psa-formerly-tigerpaw-one-review-7248812)

**["Powerful All-in-One Customer Database for Quotes, Sales Tracking, and Reporting"](https://www.g2.com/survey_responses/rev-io-psa-formerly-tigerpaw-one-review-12713207)**

**Rating:** 4.0/5.0 stars

_— Matthew W._

[Read full review](https://www.g2.com/survey_responses/rev-io-psa-formerly-tigerpaw-one-review-12713207)

#### What Are G2 Users Discussing About Rev.io PSA formerly Tigerpaw One?

- [What does Tigerpaw One do?](https://www.g2.com/discussions/what-does-tigerpaw-one-do)
- [What does Tiger paw do?](https://www.g2.com/discussions/what-does-tiger-paw-do)
- [Is tigerpaw cloud based?](https://www.g2.com/discussions/is-tigerpaw-cloud-based)

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- [Live Chat](/categories/live-chat)
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[Browse Help Desk Themes](/categories/help-desk/themes)

Benefits of Help Desk Software with Chat/Live Support capabilities include: Ability for customer service agents to communicate with customers via live chat to solve problems live

Below are the top-rated Help Desk Software with Chat/Live Support capabilities, as verified by G2’s Research team. Real users have identified Chat/Live Support as an important function of Help Desk Software. Compare different products that offer this feature so you can decide which is best for your business needs.

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