# Best Help Desk Software with Ticket Collaboration Capabilities - Page 4

## How Many Help Desk Software Products Does G2 Track?

**Total Products under this Category:** 512

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Help Desk Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 78,000+ Authentic Reviews
- 512+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Help Desk Software
 ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=16222)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera)

**Sponsored**

### Pylon

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-10T02%3A57%3A52Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1265405&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Ffilters%255Bverified_features%255D%255B%255D%3D180%26page%3D4&secure%5Btoken%5D=a7a3e1d59a5f05db0c1b28459f8cad6d0fcc0f77c08f1ced17a7e13f127d7b9c&secure%5Burl%5D=https%3A%2F%2Fusepylon.com%2Fpricing&secure%5Burl_type%5D=paid_promos)

### [ZaZaChat](https://www.g2.com/products/zazachat/reviews)

ZaZaChat is a Complete Help Desk Software for e-businesses

**Average Rating:** 4.7/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate ZaZaChat?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.0/10)
- **Customization :** 9.2/10 (Category avg: 8.4/10)
- **Customer Portal:** 5.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ZaZaChat?

- **Seller:** [ZaZa Network](https://www.g2.com/sellers/zaza-network)
- **HQ Location:** Philadelphia, PA
- **Twitter:** @ZaZa\_Chat  
162 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f82555ff2914fccf6d42010e782f6d1d7adabcfe7f3b4aa94d19b21a77d46748&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzaza-networks%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 61% Medium, 39% Small

#### What Do G2 Reviewers Say About ZaZaChat?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy deployment and professional appearance** of ZaZaChat, enhancing their communication experience.
- Users find ZaZaChat to be **very easy to use** , with a professional interface that simplifies deployment and onboarding.
- Users value the **easy communication** of ZaZaChat, finding it simple to deploy and understand for effective interactions.
- Users find the **easy setup** of ZaZaChat extremely beneficial for quick deployment and user-friendly experience.
- Users find ZaZaChat to be **intuitive** , making it easy for newcomers to navigate and use effectively.

##### Cons

- Users find the **slow loading** times frustrating, as updates take longer than expected during their experience with ZaZaChat.
- Users find the **update issues** of ZaZaChat frustrating due to longer-than-expected waiting times for updates.

#### What Are Recent G2 Reviews of ZaZaChat?

**["It’s easy to set up app best for chatting"](https://www.g2.com/survey_responses/zazachat-review-9714099)**

**Rating:** 5.0/5.0 stars

_— Saran A._

[Read full review](https://www.g2.com/survey_responses/zazachat-review-9714099)

**["ZaZaChat is a cut above the competition!"](https://www.g2.com/survey_responses/zazachat-review-9100635)**

**Rating:** 5.0/5.0 stars

_— Lori T._

[Read full review](https://www.g2.com/survey_responses/zazachat-review-9100635)

#### What Are G2 Users Discussing About ZaZaChat?

- [What is ZaZaChat used for?](https://www.g2.com/discussions/what-is-zazachat-used-for)

### [CRMdesk](https://www.g2.com/products/crmdesk/reviews)

What is CRMdesk? CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. Why use CRMdesk? The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. Who uses CRMdesk? From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs.

**Average Rating:** 4.1/5.0

**Total Reviews:** 100

#### How Do G2 Users Rate CRMdesk?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10)
- **Workflow:** 8.3/10 (Category avg: 8.7/10)
- **Customization :** 7.7/10 (Category avg: 8.4/10)
- **Customer Portal:** 8.4/10 (Category avg: 8.6/10)

#### Who Is the Company Behind CRMdesk?

- **Seller:** [ForeSoft](https://www.g2.com/sellers/foresoft-cbfa28b0-bf39-4b2c-963e-cfb28ebae36e)
- **Year Founded:** 2016
- **HQ Location:** Secunderabad, Telangana
- **Twitter:** @Foresoft  
16 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ea9ddd5a612be97cbb375d56282b1c09f69bbfd3a414f4c126f5c1f1e86000c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffore-soft-technologies-pvt-ltd%2F&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 41% Large, 39% Medium

#### What Are Recent G2 Reviews of CRMdesk?

**["CRM desk has helped us improve customer service experience"](https://www.g2.com/survey_responses/crmdesk-review-4477807)**

**Rating:** 4.5/5.0 stars

_— Himanshu M._

[Read full review](https://www.g2.com/survey_responses/crmdesk-review-4477807)

**["Awesome tool easy to use"](https://www.g2.com/survey_responses/crmdesk-review-5164355)**

**Rating:** 5.0/5.0 stars

_— Verified User in Executive Office_

[Read full review](https://www.g2.com/survey_responses/crmdesk-review-5164355)

#### What Are G2 Users Discussing About CRMdesk?

- [How has CRMdesk supported your customer support operations, and what features do you find most valuable?](https://www.g2.com/discussions/how-has-crmdesk-supported-your-customer-support-operations-and-what-features-do-you-find-most-valuable)
- [What is CRMdesk used for?](https://www.g2.com/discussions/what-is-crmdesk-used-for)

### [C2CRM](https://www.g2.com/de/products/c2crm/reviews)

Clear C2 ist ein 30 Jahre altes, in Privatbesitz befindliches CRM-Softwareentwicklungsunternehmen mit Sitz in Dallas, TX. Unsere CRM-Lösung, C2CRM, ist robust und dennoch benutzerfreundlich. Entwickelt für Unternehmen aller Branchen und Größen (mindestens 10 Benutzer). Ein anpassbares Enterprise-CRM, das den Vertrieb vorantreibt, Kundenbeziehungen verwaltet und das Marketing automatisiert, während interne Prozesse optimiert werden. Erschwingliche, flexible Preisgestaltung und funktionsreich.

**Average Rating:** 4.6/5.0

**Total Reviews:** 73

#### How Do G2 Users Rate C2CRM?

- **War the product ein guter Geschäftspartner?:** 9.8/10 (Category avg: 9.0/10)
- **Arbeitsablauf:** 8.1/10 (Category avg: 8.7/10)
- **Anpassung:** 8.9/10 (Category avg: 8.4/10)
- **Kundenportal:** 7.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind C2CRM?

- **Verkäufer:** [Clear C2, Inc.](https://www.g2.com/de/sellers/clear-c2-inc)
- **Gründungsjahr:** 1993
- **Hauptsitz:** Coppell, TX
- **Twitter:** @C2CRM  
699 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=93dc101025048330eab47536eecda89def37235e0aa21c461a4389394f394f0d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F141936%2F&secure%5Burl_type%5D=linkedin_company_website)  
30 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telekommunikation, Krankenhaus & Gesundheitswesen
- **Company Size:** 62% Medium, 27% Small

#### What Do G2 Reviewers Say About C2CRM?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Anpassungsfähigkeit** von C2CRM, die eine nahtlose Anpassung an unterschiedliche Geschäftsprozesse ermöglicht.
- Benutzer finden die **Benutzerfreundlichkeit** von C2CRM außergewöhnlich, was die Datenverwaltung vereinfacht und die gesamte betriebliche Effizienz steigert.
- Benutzer loben die **einfache Anpassung** von C2CRM, da das System effektiv auf ihre Geschäftsanforderungen zugeschnitten werden kann.
- Benutzer schätzen den **reaktionsschnellen Kundensupport** von C2CRM, der ihre Erfahrung mit maßgeschneiderter, effektiver Unterstützung verbessert.
- Benutzer schätzen die **Anpassungsoptionen** in C2CRM, die maßgeschneiderte Lösungen ermöglichen, die Geschäftsprozesse und Produktivität verbessern.

##### Cons

- Benutzer finden die **Lernkurve steil** für C2CRM, was es Anfängern schwer macht, es effektiv zu nutzen.
- Benutzer empfinden, dass C2CRM **Funktionsprobleme** aufgrund einer veralteten Benutzeroberfläche und begrenzter Anpassungsmöglichkeiten hat.
- Benutzer finden C2CRM **nicht intuitiv** , mit einer herausfordernden Benutzeroberfläche, die die Nutzung erschwert, insbesondere für Anfänger.
- Benutzer finden C2CRM **nicht benutzerfreundlich** , da es manuelle Arbeit erfordert und Herausforderungen für Anfänger darstellt.
- Benutzer finden den **Kundensupport unzureichend** und bemerken, dass er erheblich verbessert werden könnte, um bessere Unterstützung zu bieten.

#### What Are Recent G2 Reviews of C2CRM?

**["Anpassbares CRM mit starker Integration, aber benötigt UI-Verbesserungen"](https://www.g2.com/de/survey_responses/c2crm-review-12568995)**

**Rating:** 4.5/5.0 stars

_— Lalit K._

[Read full review](https://www.g2.com/de/survey_responses/c2crm-review-12568995)

**["Vereinfachte Rekrutierung mit einfacher Nachverfolgung"](https://www.g2.com/de/survey_responses/c2crm-review-12885531)**

**Rating:** 5.0/5.0 stars

_— Khushbu B._

[Read full review](https://www.g2.com/de/survey_responses/c2crm-review-12885531)

#### What Are G2 Users Discussing About C2CRM?

- [Wofür wird C2CRM verwendet?](https://www.g2.com/de/discussions/what-is-c2crm-used-for) - 1 comment

### [Rhino Support](https://www.g2.com/de/products/rhino-support/reviews)

Helpdesk-Software

**Average Rating:** 4.2/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Rhino Support?

- **War the product ein guter Geschäftspartner?:** 7.9/10 (Category avg: 9.0/10)
- **Arbeitsablauf:** 7.5/10 (Category avg: 8.7/10)
- **Anpassung:** 8.8/10 (Category avg: 8.4/10)
- **Kundenportal:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Rhino Support?

- **Verkäufer:** [Rhino Support](https://www.g2.com/de/sellers/rhino-support)
- **Gründungsjahr:** 2010
- **Hauptsitz:** Ogden,UT
- **Twitter:** @rhinosupport  
794 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b0afcffd8f2f6c4fd777f51664297d5aebd60290f55219647832d608891de182&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10074339%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Company Size:** 36% Medium, 36% Small

#### What Are Recent G2 Reviews of Rhino Support?

**["großartige Software"](https://www.g2.com/de/survey_responses/rhino-support-review-2492926)**

**Rating:** 5.0/5.0 stars

_— rita h._

[Read full review](https://www.g2.com/de/survey_responses/rhino-support-review-2492926)

**["einfach das schnellste Support-Tool für Ihre Kunden."](https://www.g2.com/de/survey_responses/rhino-support-review-865939)**

**Rating:** 5.0/5.0 stars

_— Ken N._

[Read full review](https://www.g2.com/de/survey_responses/rhino-support-review-865939)

### [Rev.io PSA formerly Tigerpaw One](https://www.g2.com/products/rev-io-psa-formerly-tigerpaw-one/reviews)

Rev.io PSA, formerly Tigerpaw, is a business management platform for managed service providers. Our PSA platform was created as an end-to-end software solution that ties all aspects of your business into a single, robust application. Rev.io combines our PSA platform with a billing and customer management platform also designed for managed service providers. Our billing platform helps MSPs successfully monetize new voice products by consolidating billing and tax compliance.

**Average Rating:** 3.3/5.0

**Total Reviews:** 41

#### How Do G2 Users Rate Rev.io PSA formerly Tigerpaw One?

- **Has the product been a good partner in doing business?:** 7.2/10 (Category avg: 9.0/10)
- **Workflow:** 6.7/10 (Category avg: 8.7/10)
- **Customization :** 8.3/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Rev.io PSA formerly Tigerpaw One?

- **Seller:** [Rev.io PSA formerly Tigerpaw One](https://www.g2.com/sellers/rev-io-psa-formerly-tigerpaw-one)
- **Year Founded:** 2002
- **HQ Location:** Atlanta, GA
- **Twitter:** @rev\_io\_hq  
453 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=27f34ab2ba5e1f947cc62d4ec463c5adf4ddab61debc84d3cfd444373a98658b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frev.io%2F&secure%5Burl_type%5D=linkedin_company_website)  
191 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications, Information Technology and Services
- **Company Size:** 78% Small, 15% Medium

#### What Do G2 Reviewers Say About Rev.io PSA formerly Tigerpaw One?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **easy tracking** capabilities of Rev.io PSA, effectively managing tickets, stock, and QuickBooks integration.
- Users value the **seamless integration** with QuickBooks, enhancing efficiency in managing their telecom operations.
- Users value the **seamless integration** of Rev.io PSA with QuickBooks, streamlining operations for their telecom business.

##### Cons

- Users feel that the **cost is a little high** for small companies, making it less accessible for them.

#### What Are Recent G2 Reviews of Rev.io PSA formerly Tigerpaw One?

**["Powerful All-in-One Customer Database for Quotes, Sales Tracking, and Reporting"](https://www.g2.com/survey_responses/rev-io-psa-formerly-tigerpaw-one-review-12713207)**

**Rating:** 4.0/5.0 stars

_— Matthew W._

[Read full review](https://www.g2.com/survey_responses/rev-io-psa-formerly-tigerpaw-one-review-12713207)

**["Tigerpaw One Review"](https://www.g2.com/survey_responses/rev-io-psa-formerly-tigerpaw-one-review-7248812)**

**Rating:** 5.0/5.0 stars

_— Dean K._

[Read full review](https://www.g2.com/survey_responses/rev-io-psa-formerly-tigerpaw-one-review-7248812)

#### What Are G2 Users Discussing About Rev.io PSA formerly Tigerpaw One?

- [What does Tigerpaw One do?](https://www.g2.com/discussions/what-does-tigerpaw-one-do)
- [What does Tiger paw do?](https://www.g2.com/discussions/what-does-tiger-paw-do)
- [Is tigerpaw cloud based?](https://www.g2.com/discussions/is-tigerpaw-cloud-based)

- [‹ Prev‹ Prev](/categories/help-desk/f/ticket-collaboration?filters%5Bverified_features%5D%5B%5D=180&order=g2_score&page=3#product-list)
- [1](/categories/help-desk/f/ticket-collaboration?filters%5Bverified_features%5D%5B%5D=180&order=g2_score#product-list)
- [2](/categories/help-desk/f/ticket-collaboration?filters%5Bverified_features%5D%5B%5D=180&order=g2_score&page=2#product-list)
- [3](/categories/help-desk/f/ticket-collaboration?filters%5Bverified_features%5D%5B%5D=180&order=g2_score&page=3#product-list)
- 4
- Next ›Next ›

Spotlight Categories

[Managed File Transfer (MFT) Software](https://www.g2.com/categories/managed-file-transfer-mft)

[Multi-Country Payroll Software](https://www.g2.com/categories/multi-country-payroll)

[Spend Management Software](https://www.g2.com/categories/spend-management)

[VoIP Providers](https://www.g2.com/categories/voip)

[Online Community Management Software](https://www.g2.com/categories/online-community-management)

Similar Categories

- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Help Desk Themes](/categories/help-desk/themes)

Benefits of Help Desk Software with Ticket Collaboration capabilities include: Share and collaborate on tickets with multiple customer service representatives

Below are the top-rated Help Desk Software with Ticket Collaboration capabilities, as verified by G2’s Research team. Real users have identified Ticket Collaboration as an important function of Help Desk Software. Compare different products that offer this feature so you can decide which is best for your business needs.

Show More