# Best Help Desk Software with Ticket Collaboration Capabilities - Page 4 ## How Many Help Desk Software Products Does G2 Track? **Total Products under this Category:** 512 ### Category Stats (Aug 2026) - **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Help Desk Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 78,000+ Authentic Reviews - 512+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Help Desk Software ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=16222) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera. Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera) **Sponsored** ### SAP Service Cloud SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-10T04%3A14%3A24Z&secure%5Bdisplayable_resource_id%5D=58&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=58&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Ffilters%255Bverified_features%255D%255B%255D%3D180%26page%3D4&secure%5Btoken%5D=6e1e5dca4d3b4c9df0844c54787ef3ea54b57beb1d4afc51472f875213ab8c60&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url) ### [ZaZaChat](https://www.g2.com/products/zazachat/reviews) ZaZaChat is a Complete Help Desk Software for e-businesses **Average Rating:** 4.7/5.0 **Total Reviews:** 18 #### How Do G2 Users Rate ZaZaChat? - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.0/10) - **Customization :** 9.2/10 (Category avg: 8.4/10) - **Customer Portal:** 5.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind ZaZaChat? - **Seller:** [ZaZa Network](https://www.g2.com/sellers/zaza-network) - **HQ Location:** Philadelphia, PA - **Twitter:** @ZaZa\_Chat 162 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f82555ff2914fccf6d42010e782f6d1d7adabcfe7f3b4aa94d19b21a77d46748&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzaza-networks%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 61% Medium, 39% Small #### What Do G2 Reviewers Say About ZaZaChat? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **easy deployment and professional appearance** of ZaZaChat, enhancing their communication experience. - Users find ZaZaChat to be **very easy to use** , with a professional interface that simplifies deployment and onboarding. - Users value the **easy communication** of ZaZaChat, finding it simple to deploy and understand for effective interactions. - Users find the **easy setup** of ZaZaChat extremely beneficial for quick deployment and user-friendly experience. - Users find ZaZaChat to be **intuitive** , making it easy for newcomers to navigate and use effectively. ##### Cons - Users find the **slow loading** times frustrating, as updates take longer than expected during their experience with ZaZaChat. - Users find the **update issues** of ZaZaChat frustrating due to longer-than-expected waiting times for updates. #### What Are Recent G2 Reviews of ZaZaChat? **["It’s easy to set up app best for chatting"](https://www.g2.com/survey_responses/zazachat-review-9714099)** **Rating:** 5.0/5.0 stars _— Saran A._ [Read full review](https://www.g2.com/survey_responses/zazachat-review-9714099) **["ZaZaChat is a cut above the competition!"](https://www.g2.com/survey_responses/zazachat-review-9100635)** **Rating:** 5.0/5.0 stars _— Lori T._ [Read full review](https://www.g2.com/survey_responses/zazachat-review-9100635) #### What Are G2 Users Discussing About ZaZaChat? - [What is ZaZaChat used for?](https://www.g2.com/discussions/what-is-zazachat-used-for) ### [CRMdesk](https://www.g2.com/products/crmdesk/reviews) What is CRMdesk? CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. Why use CRMdesk? The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. Who uses CRMdesk? From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs. **Average Rating:** 4.1/5.0 **Total Reviews:** 100 #### How Do G2 Users Rate CRMdesk? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Workflow:** 8.3/10 (Category avg: 8.7/10) - **Customization :** 7.7/10 (Category avg: 8.4/10) - **Customer Portal:** 8.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind CRMdesk? - **Seller:** [ForeSoft](https://www.g2.com/sellers/foresoft-cbfa28b0-bf39-4b2c-963e-cfb28ebae36e) - **Year Founded:** 2016 - **HQ Location:** Secunderabad, Telangana - **Twitter:** @Foresoft 16 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ea9ddd5a612be97cbb375d56282b1c09f69bbfd3a414f4c126f5c1f1e86000c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffore-soft-technologies-pvt-ltd%2F&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 41% Large, 39% Medium #### What Are Recent G2 Reviews of CRMdesk? **["CRM desk has helped us improve customer service experience"](https://www.g2.com/survey_responses/crmdesk-review-4477807)** **Rating:** 4.5/5.0 stars _— Himanshu M._ [Read full review](https://www.g2.com/survey_responses/crmdesk-review-4477807) **["Awesome tool easy to use"](https://www.g2.com/survey_responses/crmdesk-review-5164355)** **Rating:** 5.0/5.0 stars _— Verified User in Executive Office_ [Read full review](https://www.g2.com/survey_responses/crmdesk-review-5164355) #### What Are G2 Users Discussing About CRMdesk? - [How has CRMdesk supported your customer support operations, and what features do you find most valuable?](https://www.g2.com/discussions/how-has-crmdesk-supported-your-customer-support-operations-and-what-features-do-you-find-most-valuable) - [What is CRMdesk used for?](https://www.g2.com/discussions/what-is-crmdesk-used-for) ### [C2CRM](https://www.g2.com/products/c2crm/reviews) Clear C2 is a 30-year-old, privately-owned CRM software development company, based in Dallas, TX. Our CRM solution, C2CRM, is robust yet easy to use. Built for companies of all industries and sizes (10-user minimum). A customizable enterprise CRM that will drive sales, manage customer relationships, and automate marketing while streamlining internal processes. Affordable, flexible pricing, and feature-rich. **Average Rating:** 4.6/5.0 **Total Reviews:** 73 #### How Do G2 Users Rate C2CRM? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.0/10) - **Workflow:** 8.1/10 (Category avg: 8.7/10) - **Customization :** 8.9/10 (Category avg: 8.4/10) - **Customer Portal:** 7.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind C2CRM? - **Seller:** [Clear C2, Inc.](https://www.g2.com/sellers/clear-c2-inc) - **Year Founded:** 1993 - **HQ Location:** Coppell, TX - **Twitter:** @C2CRM 699 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=93dc101025048330eab47536eecda89def37235e0aa21c461a4389394f394f0d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F141936%2F&secure%5Burl_type%5D=linkedin_company_website) 30 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Telecommunications, Hospital & Health Care - **Company Size:** 62% Medium, 27% Small #### What Do G2 Reviewers Say About C2CRM? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **customizability** of C2CRM, which allows seamless adaptation to diverse business processes. - Users find C2CRM's **ease of use** exceptional, simplifying data management and enhancing overall operational efficiency. - Users commend the **easy customization** of C2CRM, tailoring the system effectively to align with their business needs. - Users value the **responsive customer support** of C2CRM, enhancing their experience with tailored, effective assistance. - Users value the **customization options** in C2CRM, enabling tailored solutions that enhance business processes and productivity. ##### Cons - Users find the **learning curve steep** for C2CRM, making it difficult for beginners to use effectively. - Users feel that C2CRM has **feature issues** due to an outdated interface and limited customization options. - Users find C2CRM **not intuitive** , with a challenging interface that complicates usage, especially for beginners. - Users find C2CRM to be **not user-friendly** , requiring manual work and presenting challenges for beginners. - Users find the **customer support lacking** , noting it could be significantly improved for better assistance. #### What Are Recent G2 Reviews of C2CRM? **["Streamlined Recruitment with Easy Tracking"](https://www.g2.com/survey_responses/c2crm-review-12885531)** **Rating:** 5.0/5.0 stars _— Khushbu B._ [Read full review](https://www.g2.com/survey_responses/c2crm-review-12885531) **["Customizable CRM with Strong Integration but Needs UI Improvements"](https://www.g2.com/survey_responses/c2crm-review-12568995)** **Rating:** 4.5/5.0 stars _— Lalit K._ [Read full review](https://www.g2.com/survey_responses/c2crm-review-12568995) #### What Are G2 Users Discussing About C2CRM? - [What is C2CRM used for?](https://www.g2.com/discussions/what-is-c2crm-used-for) - 1 comment ### [Rhino Support](https://www.g2.com/products/rhino-support/reviews) Help Desk Software **Average Rating:** 4.2/5.0 **Total Reviews:** 11 #### How Do G2 Users Rate Rhino Support? - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.0/10) - **Workflow:** 7.5/10 (Category avg: 8.7/10) - **Customization :** 8.8/10 (Category avg: 8.4/10) - **Customer Portal:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Rhino Support? - **Seller:** [Rhino Support](https://www.g2.com/sellers/rhino-support) - **Year Founded:** 2010 - **HQ Location:** Ogden,UT - **Twitter:** @rhinosupport 794 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b0afcffd8f2f6c4fd777f51664297d5aebd60290f55219647832d608891de182&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10074339%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 36% Small, 36% Medium #### What Are Recent G2 Reviews of Rhino Support? **["great software"](https://www.g2.com/survey_responses/rhino-support-review-2492926)** **Rating:** 5.0/5.0 stars _— rita h._ [Read full review](https://www.g2.com/survey_responses/rhino-support-review-2492926) **["simply the fastest support tool for your customers."](https://www.g2.com/survey_responses/rhino-support-review-865939)** **Rating:** 5.0/5.0 stars _— Ken N._ [Read full review](https://www.g2.com/survey_responses/rhino-support-review-865939) ### [Rev.io PSA formerly Tigerpaw One](https://www.g2.com/products/rev-io-psa-formerly-tigerpaw-one/reviews) Rev.io PSA, formerly Tigerpaw, is a business management platform for managed service providers. Our PSA platform was created as an end-to-end software solution that ties all aspects of your business into a single, robust application. Rev.io combines our PSA platform with a billing and customer management platform also designed for managed service providers. Our billing platform helps MSPs successfully monetize new voice products by consolidating billing and tax compliance. **Average Rating:** 3.3/5.0 **Total Reviews:** 41 #### How Do G2 Users Rate Rev.io PSA formerly Tigerpaw One? - **Has the product been a good partner in doing business?:** 7.2/10 (Category avg: 9.0/10) - **Workflow:** 6.7/10 (Category avg: 8.7/10) - **Customization :** 8.3/10 (Category avg: 8.4/10) #### Who Is the Company Behind Rev.io PSA formerly Tigerpaw One? - **Seller:** [Rev.io PSA formerly Tigerpaw One](https://www.g2.com/sellers/rev-io-psa-formerly-tigerpaw-one) - **Year Founded:** 2002 - **HQ Location:** Atlanta, GA - **Twitter:** @rev\_io\_hq 453 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=27f34ab2ba5e1f947cc62d4ec463c5adf4ddab61debc84d3cfd444373a98658b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frev.io%2F&secure%5Burl_type%5D=linkedin_company_website) 191 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 78% Small, 15% Medium #### What Do G2 Reviewers Say About Rev.io PSA formerly Tigerpaw One? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **easy tracking** capabilities of Rev.io PSA, effectively managing tickets, stock, and QuickBooks integration. - Users value the **seamless integration** with QuickBooks, enhancing efficiency in managing their telecom operations. - Users value the **seamless integration** of Rev.io PSA with QuickBooks, streamlining operations for their telecom business. ##### Cons - Users feel that the **cost is a little high** for small companies, making it less accessible for them. #### What Are Recent G2 Reviews of Rev.io PSA formerly Tigerpaw One? **["Tigerpaw One Review"](https://www.g2.com/survey_responses/rev-io-psa-formerly-tigerpaw-one-review-7248812)** **Rating:** 5.0/5.0 stars _— Dean K._ [Read full review](https://www.g2.com/survey_responses/rev-io-psa-formerly-tigerpaw-one-review-7248812) **["Powerful All-in-One Customer Database for Quotes, Sales Tracking, and Reporting"](https://www.g2.com/survey_responses/rev-io-psa-formerly-tigerpaw-one-review-12713207)** **Rating:** 4.0/5.0 stars _— Matthew W._ [Read full review](https://www.g2.com/survey_responses/rev-io-psa-formerly-tigerpaw-one-review-12713207) #### What Are G2 Users Discussing About Rev.io PSA formerly Tigerpaw One? - [What does Tigerpaw One do?](https://www.g2.com/discussions/what-does-tigerpaw-one-do) - [What does Tiger paw do?](https://www.g2.com/discussions/what-does-tiger-paw-do) - [Is tigerpaw cloud based?](https://www.g2.com/discussions/is-tigerpaw-cloud-based) - [‹ Prev‹ Prev](/categories/help-desk?filters%5Bverified_features%5D%5B%5D=180&order=g2_score&page=3#product-list) - [1](/categories/help-desk?filters%5Bverified_features%5D%5B%5D=180&order=g2_score#product-list) - [2](/categories/help-desk?filters%5Bverified_features%5D%5B%5D=180&order=g2_score&page=2#product-list) - [3](/categories/help-desk?filters%5Bverified_features%5D%5B%5D=180&order=g2_score&page=3#product-list) - 4 - Next ›Next › Spotlight Categories [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) [SEO Tools](https://www.g2.com/categories/seo-tools) [Account-Based Orchestration Platforms](https://www.g2.com/categories/account-based-orchestration-platforms) [Electronic Data Interchange (EDI) Software](https://www.g2.com/categories/electronic-data-interchange-edi) [Analytics Platforms](https://www.g2.com/categories/analytics-platforms) Similar Categories - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Help Desk Themes](/categories/help-desk/themes) Benefits of Help Desk Software with Ticket Collaboration capabilities include: Share and collaborate on tickets with multiple customer service representatives Below are the top-rated Help Desk Software with Ticket Collaboration capabilities, as verified by G2’s Research team. Real users have identified Ticket Collaboration as an important function of Help Desk Software. Compare different products that offer this feature so you can decide which is best for your business needs. Show More