# Best Help Desk Software for Small Business - Page 3 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Products classified in the overall Help Desk category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Help Desk to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Help Desk category. In addition to qualifying for inclusion in the Help Desk Software category, to qualify for inclusion in the Small Business Help Desk Software category, a product must have at least 10 reviews left by a reviewer from a small business. ## Top Help Desk Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,971 reviews) | Enterprise case management with AI and CRM context | "[“Daily Use Review of Salesforce Service Cloud in Collections”](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)" | | 2 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,650 reviews) | Omnichannel customer support and ticket tracking | "[Reliable and Flexible Platform That Continues to Evolve](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13112636)" | | 3 | [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | 4.4/5.0 (7,531 reviews) | Customizable ticketing for growing support teams | "[Practical Helpdesk Tool With Noticeable Drawbacks](https://www.g2.com/survey_responses/zoho-desk-review-13094515)" | | 4 | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5.0 (3,676 reviews) | Easy ticket intake and support workflow tracking | "[Simple, Powerful, and Effective Helpdesk Software](https://www.g2.com/survey_responses/freshdesk-review-12954417)" | | 5 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,820 reviews) | CRM-connected support tickets and customer history | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" | | 6 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,721 reviews) | AI support deflection from help content | "[Fin solves a lot more than I expected](https://www.g2.com/survey_responses/fin-review-13048290)" | | 7 | [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) | 4.4/5.0 (454 reviews) | Cross-team case workflows and service visibility | "[Efficient platform for managing customer support workflows](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-12817726)" | | 8 | [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5.0 (1,202 reviews) | IT help desk with remote monitoring and automation | "[Atera boosts productivity with automations, WhatsApp, and reports](https://www.g2.com/survey_responses/atera-review-13106823)" | | 9 | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5.0 (1,293 reviews) | — | "[Powerful Ticketing, SLAs, Automations, and Analytics That Boost Agent Organization](https://www.g2.com/survey_responses/freshservice-review-12805161)" | | 10 | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5.0 (963 reviews) | Request portals and IT service workflows | "[Seamless Jira Integration That Streamlines Service Requests and Support Workflows](https://www.g2.com/survey_responses/jira-service-management-review-13071435)" | ## G2 Grid® for Help Desk Software ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=2743&focus%5B%5D=5494&focus%5B%5D=574&focus%5B%5D=57328&focus%5B%5D=748&focus%5B%5D=16222&focus%5B%5D=3270&focus%5B%5D=58172) Highlighted products: Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, HubSpot Service Hub, Freshdesk, Atera, Fin, and Sprinklr Service. Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=hubspot-service-hub&focus%5B%5D=freshdesk&focus%5B%5D=atera&focus%5B%5D=fin&focus%5B%5D=sprinklr-service&segment=small-business) ## How Many Help Desk Software Products Does G2 Track? **Total Products under this Category:** 507 ### Category Stats (Jul 2026) - **Average Rating**: 4.45/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: RingCX (+1.75%) - Among all products in this category, RingCX recorded the largest rating increase compared to last month *Last updated: July 16, 2026* ## How Does G2 Rank Help Desk Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 77,800+ Authentic Reviews - 507+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### eDesk eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars: Pre-sales Support, Streamline Support, and Build Loyalty. eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver. Start your free 14-day trial or book a demo today! [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-07-17T16%3A57%3A50Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=71191&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%2Fsmall-business%3Fpage%3D3&secure%5Btoken%5D=9ee8441635ccaa73b93461c5dd2b6c98adf8e71ea9f3fdd4cf44963107048049&secure%5Burl%5D=https%3A%2F%2Fwww.edesk.com%2Fpricing%2F&secure%5Burl_type%5D=paid_promos) --- ## Help Desk Software Features & Capabilities ### What are the Best Help Desk Software with Social Integration? Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks **Top-rated Help Desk Software for Social Integration:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) [Explore Help Desk Software with Social Integration](https://www.g2.com/categories/help-desk/f/social-integration) ### What are the Best Help Desk Software with Ticket Collaboration? Share and collaborate on tickets with multiple customer service representatives **Top-rated Help Desk Software for Ticket Collaboration:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) [Explore Help Desk Software with Ticket Collaboration](https://www.g2.com/categories/help-desk/f/ticket-collaboration) ### What are the Best Help Desk Software with Mobile User Support? Allows software to be easily used on multiple mobile devices include phone and tablet devices. **Top-rated Help Desk Software for Mobile User Support:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) [Explore Help Desk Software with Mobile User Support](https://www.g2.com/categories/help-desk/f/mobile-user-support) ### What are the Best Help Desk Software with Attachments/Screencasts? Documents and files can be attached to the ticket to communicate with customer issues/resolutions **Top-rated Help Desk Software for Attachments/Screencasts:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) [Explore Help Desk Software with Attachments/Screencasts](https://www.g2.com/categories/help-desk/f/attachments-screencasts) ### What are the Best Help Desk Software with Chat/Live Support? Ability for customer service agents to communicate with customers via live chat to solve problems live **Top-rated Help Desk Software for Chat/Live Support:** - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) [Explore Help Desk Software with Chat/Live Support](https://www.g2.com/categories/help-desk/f/chat-live-support) ## What Are the Top-Rated Help Desk Software Products in 2026? ### 1. [Re:amaze](https://www.g2.com/products/re-amaze/reviews) Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature. **Average Rating:** 4.6/5.0 **Total Reviews:** 137 **How Do G2 Users Rate Re:amaze?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Workflow:** 9.0/10 (Category avg: 8.7/10) - **Customization :** 8.5/10 (Category avg: 8.4/10) - **Customer Portal:** 9.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Re:amaze?** - **Seller:** [GoDaddy](https://www.g2.com/sellers/godaddy) - **Year Founded:** 1997 - **HQ Location:** Scottsdale, AZ - **Twitter:** @GoDaddy (274,844 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7846/ (9,011 employees on LinkedIn®) - **Ownership:** NYSE:GDDY **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Retail, Sporting Goods - **Company Size:** 81% Small-Business, 17% Mid-Market #### What Are Re:amaze's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Flexibility (1 reviews) ### What Do G2 Reviewers Say About Re:amaze? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **great customer support** of Re:amaze, enhancing their overall experience and satisfaction with the product. - Users value the **flexibility** of Re:amaze, appreciating its versatile options and helpful AI features. #### What Are Recent G2 Reviews of Re:amaze? **"[Great Chat!](https://www.g2.com/survey_responses/re-amaze-review-7329257)"** **Rating:** 5.0/5.0 stars *— Greg R.* [Read full review](https://www.g2.com/survey_responses/re-amaze-review-7329257) --- **"[Absolutely amazing tool, very intuitive and integrates well](https://www.g2.com/survey_responses/re-amaze-review-7694891)"** **Rating:** 4.5/5.0 stars *— Christoph D.* [Read full review](https://www.g2.com/survey_responses/re-amaze-review-7694891) --- #### What Are G2 Users Discussing About Re:amaze? - [What is Re:amaze used for?](https://www.g2.com/discussions/what-is-re-amaze-used-for) ### 2. [Apptivo](https://www.g2.com/products/apptivo/reviews) Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing & support, and everything in between. With Apptivo there is no per-app pricing, get access to the entire platform starting at just $10 monthly per user. Whether you use Apptivo for a single app, or to manage your entire business, it will deliver incredible value to the entire organization. Our apps cover the complete customer life cycle: **Marketing** - Create targeted lists of contacts, build & deliver email campaigns, and track analytics. **Sales** - Complete CRM capability with robust contact management, sales pipeline, automation, and reporting. **Help Desk** - A powerful ticketing system with email integration, web portal, and time tracking. **Project Management** - Manage project schedules via gantt charts, track time & milestones, and invoice for effort spent. **Field Service** - Work order assignment & dispatching, mobile photo, time, and materials capture, and billing. **Quoting & Billing** - Build professional quotes & email them to your customer with integrated billing & recurring invoice capabilities. **Order Management** - Turn quotes into orders, track inventory & shipments, and bill the customer for your product. **Procurement & Supply Chain** - Manage your vendors, track purchase orders & invoicing, and manage inventory. Apptivo is used by hundreds of thousands of businesses from 193 countries around the world, and can accommodate independent consultants up to billion-dollar enterprises. The flexibility of Apptivo is one of our 3 primary differentiators: **Affordability** , **Flexibility** , and **Capability**. With our entire suite of business apps available for a single price, we offer rich & powerful features across a wide set of apps that offer unparalleled capability for their value, with best-in-class configuration capabilities that make the system flexible for any type of business. **Average Rating:** 4.4/5.0 **Total Reviews:** 217 **How Do G2 Users Rate Apptivo?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Workflow:** 8.6/10 (Category avg: 8.7/10) - **Customization :** 9.0/10 (Category avg: 8.4/10) - **Customer Portal:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Apptivo?** - **Seller:** [Apptivo](https://www.g2.com/sellers/apptivo) - **Year Founded:** 2009 - **HQ Location:** Fremont, California - **Twitter:** @Apptivo (5,946 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/987634/ (223 employees on LinkedIn®) - **Phone:** +1 (855) 345-2777 **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Marketing and Advertising, Construction - **Company Size:** 82% Small-Business, 14% Mid-Market #### What Are Apptivo's Pros and Cons? **Pros:** - Customer Support (33 reviews) - Helpful (20 reviews) - Ease of Use (18 reviews) - Customization (14 reviews) - Customizability (12 reviews) **Cons:** - Learning Curve (11 reviews) - Missing Features (11 reviews) - Limited Features (10 reviews) - Integration Issues (8 reviews) - Improvement Needed (7 reviews) ### What Do G2 Reviewers Say About Apptivo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate Apptivo's **excellent customer support** , noted for its responsiveness and detailed documentation throughout the implementation process. - Users commend Apptivo's **helpful support** , highlighting its responsiveness and detailed documentation that enhance the user experience. - Users appreciate the **ease of use** of Apptivo, praising its intuitive navigation and fast implementation. - Users value the **high customization ability** of Apptivo, allowing tailored solutions to fit their unique business processes. - Users value the **high customizability** of Apptivo, enabling tailored solutions for diverse business processes and needs. **Cons:** - Users find the **learning curve steep** with Apptivo, particularly with campaign setup and contact database differentiation. - Users find the **missing features** in Apptivo frustrating, lacking essential functionalities across modules and integrations. - Users experience **limited features** with Apptivo, facing inconsistencies and missing functionalities across different apps and platforms. - Users struggle with **integration issues** , facing compatibility problems and inefficiencies in their workflow management with Apptivo. - Users find **improvement needed** in documentation and integration simplicity, hindering efficient workflow across modules. #### What Are Recent G2 Reviews of Apptivo? **"[All-in-One CRM Platform with Clean UI, Easy Automation, and Strong Reporting](https://www.g2.com/survey_responses/apptivo-review-12762853)"** **Rating:** 4.0/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/apptivo-review-12762853) --- **"[Work Organization and Activity Tracking Feel More Efficient](https://www.g2.com/survey_responses/apptivo-review-12889408)"** **Rating:** 4.5/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/apptivo-review-12889408) --- #### What Are G2 Users Discussing About Apptivo? - [What is Apptivo used for?](https://www.g2.com/discussions/what-is-apptivo-used-for) ### 3. [DoneDone](https://www.g2.com/products/donedone/reviews) If you're looking for the most essential features in a task tracker and shared inbox, look no further than DoneDone. We work hard to make our product simple and easy to use, so you can focus on getting your work done. With DoneDone, customer support and product teams can work together more efficiently than ever before. **Average Rating:** 4.6/5.0 **Total Reviews:** 84 **How Do G2 Users Rate DoneDone?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Workflow:** 9.3/10 (Category avg: 8.7/10) - **Customization :** 10.0/10 (Category avg: 8.4/10) - **Customer Portal:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind DoneDone?** - **Seller:** [DoneDone](https://www.g2.com/sellers/donedone) - **Year Founded:** 2007 - **HQ Location:** Austin, US - **Twitter:** @GetDoneDone (622 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/donedone/ (7 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, CEO - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 91% Small-Business, 7% Mid-Market #### What Are DoneDone's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Easy Setup (2 reviews) - Efficiency (2 reviews) - Features (2 reviews) - Time-saving (2 reviews) **Cons:** - Filtering Issues (2 reviews) - Inadequate Filtering (1 reviews) - Lack of Tools (1 reviews) - Not Intuitive (1 reviews) - Subtask Issues (1 reviews) ### What Do G2 Reviewers Say About DoneDone? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of DoneDone, enjoying its powerful API and seamless integration capabilities. - Users praise the **easy setup** of DoneDone, streamlining workflows and enhancing productivity effortlessly. - Users commend DoneDone for its **efficiency** in managing complex tasks and workflows seamlessly, enhancing overall productivity. - Users praise the **powerful and flexible API** of DoneDone, enhancing integration and workflow customization. - Users value the **time-saving features** of DoneDone, significantly enhancing productivity through streamlined workflows and integrations. **Cons:** - Users find **filtering issues** in DoneDone hinder their ability to efficiently search and manage tasks and projects. - Users feel the **inadequate filtering** limits their ability to effectively manage and view linked tasks on DoneDone. - Users find a **lack of tools** in DoneDone, specifically missing HIPAA compliance and advanced sorting/filtering options. - Users find the search function for past projects to be **not intuitive** , indicating a need for improvement in usability. - Users note the need for improvements in **subtask handling** , specifically regarding sorting/filtering capabilities for linked tasks. #### What Are Recent G2 Reviews of DoneDone? **"[DoneDone is nice business intelligence analytic reportage software system.](https://www.g2.com/survey_responses/donedone-review-4499880)"** **Rating:** 4.5/5.0 stars *— Nishita Shahdadpuri H.* [Read full review](https://www.g2.com/survey_responses/donedone-review-4499880) --- **"[DoneDone has really simplifica project management for me and my team](https://www.g2.com/survey_responses/donedone-review-11150348)"** **Rating:** 5.0/5.0 stars *— Mindy M.* [Read full review](https://www.g2.com/survey_responses/donedone-review-11150348) --- #### What Are G2 Users Discussing About DoneDone? - [What is DoneDone used for?](https://www.g2.com/discussions/what-is-donedone-used-for) ### 4. [Helpwise](https://www.g2.com/products/helpwise/reviews) Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation. **Average Rating:** 4.6/5.0 **Total Reviews:** 178 **How Do G2 Users Rate Helpwise?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Workflow:** 9.1/10 (Category avg: 8.7/10) - **Customization :** 8.6/10 (Category avg: 8.4/10) - **Customer Portal:** 5.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Helpwise?** - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas_labs (319 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (416 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 90% Small-Business, 10% Mid-Market #### What Are Helpwise's Pros and Cons? **Pros:** - Customer Management (1 reviews) - Customer Support (1 reviews) - Easy Access (1 reviews) - Helpful (1 reviews) - Platform Usability (1 reviews) ### What Do G2 Reviewers Say About Helpwise? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer management** of Helpwise, appreciating helpful support and reliable assistance. - Users commend the **excellent customer support** at Helpwise, highlighting patience and effective problem-solving assistance. - Users commend the **easy access** to Helpwise support, ensuring seamless problem resolution and user satisfaction. - Users find Helpwise's **patient and supportive technical assistance** invaluable for effective problem resolution and customer satisfaction. - Users appreciate the **excellent platform usability** of Helpwise, making it a reliable choice for years. #### What Are Recent G2 Reviews of Helpwise? **"[Keeps us organized and scaling simple!](https://www.g2.com/survey_responses/helpwise-review-11420873)"** **Rating:** 5.0/5.0 stars *— Verified User in Accounting* [Read full review](https://www.g2.com/survey_responses/helpwise-review-11420873) --- **"[Excellent support and tool](https://www.g2.com/survey_responses/helpwise-review-10941310)"** **Rating:** 5.0/5.0 stars *— Julio César L.* [Read full review](https://www.g2.com/survey_responses/helpwise-review-10941310) --- #### What Are G2 Users Discussing About Helpwise? - [What is Helpwise used for?](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) - 1 comment - [What is Helpwise used for?](https://www.g2.com/discussions/what-is-helpwise-used-for) ### 5. [Watermelon](https://www.g2.com/products/watermelon/reviews) Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Cut down your workload by linking service channels. Combine your software and start automating customer service with an AI Agent. The agent makes sure you are available for your customers 24/7, during every step of their customer journey. **Average Rating:** 4.5/5.0 **Total Reviews:** 92 **How Do G2 Users Rate Watermelon?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Workflow:** 8.6/10 (Category avg: 8.7/10) - **Customization :** 8.1/10 (Category avg: 8.4/10) - **Customer Portal:** 8.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Watermelon?** - **Seller:** [Watermelon](https://www.g2.com/sellers/watermelon) - **Year Founded:** 2018 - **HQ Location:** Utrecht, NL - **Twitter:** @WatermelonHQ (2,988 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/watermelon-b-v-/ (80 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Education Management - **Company Size:** 67% Small-Business, 29% Mid-Market #### What Are Watermelon's Pros and Cons? **Pros:** - Helpful (27 reviews) - Customer Support (22 reviews) - Ease of Use (19 reviews) - AI Technology (12 reviews) - Chatbot Development (10 reviews) **Cons:** - AI Limitations (5 reviews) - Inadequate AI Features (4 reviews) - Learning Curve (4 reviews) - Missing Features (4 reviews) - Chatbot Issues (3 reviews) ### What Do G2 Reviewers Say About Watermelon? *AI-generated summary from verified user reviews* **Pros:** - Users find Watermelon **very easy to set up** and appreciate its helpful customer service and chatbot functionality. - Users appreciate the **responsive customer support** of Watermelon, which enhances their overall experience and satisfaction. - Users find Watermelon’s **ease of use** exceptional, streamlining communication and enhancing customer support efficiency effortlessly. - Users praise Watermelon for its **easy AI chatbot setup** , enhancing customer service and boosting registrations significantly. - Users value the **easy setup and effective AI chatbot** of Watermelon, enhancing engagement and improving registrations effortlessly. **Cons:** - Users find it frustrating that the AI has **limitations in consistency and functionality** , impacting overall satisfaction and efficiency. - Users face challenges with **inadequate AI features** , including slow responses and difficulties in training the chatbot effectively. - Users face a **steep learning curve** initially, requiring time and knowledge to configure the Watermelon chatbot effectively. - Users express a desire for **missing features** in Watermelon, noting limitations like lack of insights and tracking capabilities. - Users report **chatbot issues** with unresponsive behavior and the need for manual URL updates, leading to inefficiencies. #### What Are Recent G2 Reviews of Watermelon? **"[Our Watermelon agent saves us lots of time](https://www.g2.com/survey_responses/watermelon-review-11767520)"** **Rating:** 5.0/5.0 stars *— Henriëtte B.* [Read full review](https://www.g2.com/survey_responses/watermelon-review-11767520) --- **"[Easy Setup and Fast Human Support — AI Agent Online a few weeks](https://www.g2.com/survey_responses/watermelon-review-13052974)"** **Rating:** 4.5/5.0 stars *— Dennis v.* [Read full review](https://www.g2.com/survey_responses/watermelon-review-13052974) --- #### What Are G2 Users Discussing About Watermelon? - [What is Watermelon used for?](https://www.g2.com/discussions/what-is-watermelon-used-for) ### 6. [TeamSupport](https://www.g2.com/products/teamsupport/reviews) TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing. **Average Rating:** 4.4/5.0 **Total Reviews:** 877 **How Do G2 Users Rate TeamSupport?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Workflow:** 8.6/10 (Category avg: 8.7/10) - **Customization :** 8.4/10 (Category avg: 8.4/10) - **Customer Portal:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind TeamSupport?** - **Seller:** [TeamSupport](https://www.g2.com/sellers/teamsupport) - **Year Founded:** 2008 - **HQ Location:** Dallas, TX - **Twitter:** @TeamSupport (13,505 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/teamsupport-com/ (62 employees on LinkedIn®) - **Phone:** +1 (800) 596-2820 **Who Uses This Product?** - **Who Uses This:** Software Engineer, Software Developer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 44% Mid-Market, 39% Small-Business #### What Are TeamSupport's Pros and Cons? **Pros:** - Features (14 reviews) - Ease of Use (13 reviews) - Helpful (13 reviews) - Customer Support (9 reviews) - Simple (8 reviews) **Cons:** - Learning Curve (4 reviews) - Slow Loading (4 reviews) - Slow Performance (4 reviews) - Inadequate Search Functionality (3 reviews) - Integration Issues (3 reviews) ### What Do G2 Reviewers Say About TeamSupport? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive interface and extensive features** of TeamSupport, enhancing customer support efficiency and effectiveness. - Users value the **ease of use** of TeamSupport, enhancing our team's efficiency and customer service experience. - Users find the **support team incredibly helpful** , offering deep insights and effective solutions for their concerns. - Users commend the **excellent customer support** of TeamSupport, highlighting their helpfulness and in-depth product understanding. - Users value the **task reminders** of TeamSupport, greatly enhancing their organization and efficiency in managing workloads. **Cons:** - Users experience a **steep learning curve** with TeamSupport, requiring time to master its full capabilities. - Users face **slow loading** issues with TeamSupport, leading to inconvenience and difficulty navigating lengthy email threads. - Users often experience **slow performance** with TeamSupport, causing inconvenience and delays in managing email communication effectively. - Users find the **inadequate search functionality** frustrating, limiting their ability to efficiently reference past solved problems. - Users note the need for improved **integration with other software tools** to enhance TeamSupport's functionality and customization. #### What Are Recent G2 Reviews of TeamSupport? **"[Excellent B2B Communication Office with Continuous Enhancements](https://www.g2.com/survey_responses/teamsupport-review-8885777)"** **Rating:** 5.0/5.0 stars *— Kari B.* [Read full review](https://www.g2.com/survey_responses/teamsupport-review-8885777) --- **"[TeamSupport Simplifies Multi-Client Ticket Tracking with Helpful Performance Metrics](https://www.g2.com/survey_responses/teamsupport-review-12433366)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/teamsupport-review-12433366) --- #### What Are G2 Users Discussing About TeamSupport? - [What is TeamSupport used for?](https://www.g2.com/discussions/what-is-teamsupport-used-for) - 1 comment, 1 upvote ### 7. [Desk360](https://www.g2.com/products/desk360/reviews) Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It lets you to communicate with your customers on any channel (email, live chat, social media, WhatsApp, and even a message box inside their mobile apps), while unifying all messages on a single screen for your customer representatives. With Desk360, you can create an inbox for your users to get in touch with you on their own terms. Desk360 offers integrations with the App Store, Google Play Store, and Huawei AppGallery, so you can aggregate all store reviews on a single page and respond to your customers without switching back and forth between your store accounts. Managing your social media accounts with Desk360 is a breeze. You can view and answer all customer messages coming from Facebook, Instagram, and Twitter on a single screen, saving your representatives huge amounts of time. Do you use different email addresses for providing support to your customers? No worries, because you can unify all your email addresses on a single screen. What’s more is that you can create custom FAQ and contact pages on your website to give your customers holistic support from your brand. Discover Desk360 today and start communicating with your customers with pre-defined Desk360 messages prepared by professional translators in 40 languages! Manage your customer messages coming from these 11 channels on one page, and get detailed reports on both products and users. Choose who will be responsible for which project by assigning special agents to each product, and encourage cooperation between teams to increase their performance! **Average Rating:** 4.5/5.0 **Total Reviews:** 50 **How Do G2 Users Rate Desk360?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Workflow:** 8.0/10 (Category avg: 8.7/10) - **Customization :** 7.3/10 (Category avg: 8.4/10) - **Customer Portal:** 7.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Desk360?** - **Seller:** [Teknasyon](https://www.g2.com/sellers/teknasyon) - **Year Founded:** 2013 - **HQ Location:** İstanbul, Maslak - **LinkedIn® Page:** https://www.linkedin.com/company/teknasyon/ (365 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 78% Small-Business, 20% Mid-Market #### What Are Recent G2 Reviews of Desk360? **"[product review for Desk360](https://www.g2.com/survey_responses/desk360-review-8477029)"** **Rating:** 4.5/5.0 stars *— Azra N.* [Read full review](https://www.g2.com/survey_responses/desk360-review-8477029) --- **"[The Best Customer Experince](https://www.g2.com/survey_responses/desk360-review-7889867)"** **Rating:** 5.0/5.0 stars *— Furkan .* [Read full review](https://www.g2.com/survey_responses/desk360-review-7889867) --- #### What Are G2 Users Discussing About Desk360? - [What is Desk360 used for?](https://www.g2.com/discussions/what-is-desk360-used-for) ### 8. [Stonly](https://www.g2.com/products/stonly/reviews) Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/ **Average Rating:** 4.8/5.0 **Total Reviews:** 131 **How Do G2 Users Rate Stonly?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Workflow:** 9.6/10 (Category avg: 8.7/10) - **Customization :** 8.7/10 (Category avg: 8.4/10) - **Customer Portal:** 9.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Stonly?** - **Seller:** [Stonly](https://www.g2.com/sellers/stonly) - **Year Founded:** 2018 - **HQ Location:** Paris, FR - **Twitter:** @stonly (3 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/stonly/ (64 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 58% Small-Business, 34% Mid-Market #### What Are Stonly's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Features (5 reviews) - Helpful (5 reviews) - Intuitive (5 reviews) - Easy Implementation (4 reviews) **Cons:** - Missing Features (3 reviews) - Lack of Features (2 reviews) - Time Consumption (2 reviews) - Button Issues (1 reviews) - Chatbot Issues (1 reviews) ### What Do G2 Reviewers Say About Stonly? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional ease of use** of Stonly, facilitating efficient updates and clear navigation for guides. - Users highlight the **exceptional support and ease of use** of Stonly, appreciating its powerful features and integration. - Users appreciate the **user-friendly interface** of Stonly, enhancing communication and engagement with partners and customers. - Users praise the **intuitive interface** of Stonly, making it easy to update and support customers effectively. - Users value the **easy implementation** of Stonly, appreciating its seamless integration and user-friendly interface. **Cons:** - Users note a lack of **complementary features** , though these are not deemed critical for business operations. - Users note the **lack of features** but acknowledge it doesn't impact their critical business needs significantly. - Users find the **time consumption** related to managing multiple widgets and needing developer assistance to embed Stonly challenging. - Users often express frustration with **button issues** that hinder functionality and affect user interaction significantly. - Users struggle with **chatbot issues** , finding it challenging to integrate chat functions effectively with Stonly. #### What Are Recent G2 Reviews of Stonly? **"[I literally recommend them on every call I have with EVERY vendor and potential vendor](https://www.g2.com/survey_responses/stonly-review-10331547)"** **Rating:** 5.0/5.0 stars *— Thomas J.* [Read full review](https://www.g2.com/survey_responses/stonly-review-10331547) --- **"[It's the best](https://www.g2.com/survey_responses/stonly-review-10630489)"** **Rating:** 4.5/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/stonly-review-10630489) --- #### What Are G2 Users Discussing About Stonly? - [What is Stonly used for?](https://www.g2.com/discussions/what-is-stonly-used-for) ### 9. [Gmelius](https://www.g2.com/products/gmelius/reviews) Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing workspace. **Average Rating:** 4.4/5.0 **Total Reviews:** 756 **How Do G2 Users Rate Gmelius?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Workflow:** 8.8/10 (Category avg: 8.7/10) - **Customization :** 7.6/10 (Category avg: 8.4/10) - **Customer Portal:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Gmelius?** - **Seller:** [Gmelius SA](https://www.g2.com/sellers/gmelius-sa) - **Year Founded:** 2016 - **HQ Location:** Geneva - **Twitter:** @gmelius (1,772 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5285738/ (17 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 81% Small-Business, 16% Mid-Market #### What Are Gmelius's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Email Management (14 reviews) - Collaboration (12 reviews) - Team Collaboration (12 reviews) - Communication (11 reviews) **Cons:** - Email Management Issues (8 reviews) - Missing Features (8 reviews) - Performance Issues (6 reviews) - Email Issues (5 reviews) - Learning Curve (5 reviews) ### What Do G2 Reviewers Say About Gmelius? *AI-generated summary from verified user reviews* **Pros:** - Users find Gmelius to be **extremely user-friendly** , streamlining their work processes and simplifying inbox management. - Users love the **easy email assignment and note-taking** features of Gmelius, enhancing team communication and workflow. - Users value the **seamless collaboration** tools of Gmelius, enhancing organization and keeping teams aligned effortlessly. - Users appreciate the **robust team collaboration features** of Gmelius, simplifying email management and enhancing communication. - Users appreciate the **robust team collaboration features** of Gmelius, enhancing email management and streamlining communication. **Cons:** - Users experience significant **email management issues** with Gmelius, including slow loading times and ineffective search functions. - Users find Gmelius lacking in **advanced mobile features** , making email management on the go challenging. - Users experience **performance issues** with Gmelius, citing slow email loading times and inefficient bulk task management. - Users experience significant **email loading delays** with Gmelius, leading to frustration and inefficiency in email management. - Users find the **learning curve steep** , requiring additional training and guidance for effective software deployment. #### What Are Recent G2 Reviews of Gmelius? **"[It has been a helpful tool](https://www.g2.com/survey_responses/gmelius-review-10295609)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/gmelius-review-10295609) --- **"[A Powerful and Easy-to-Use Tool for Email Management and Team Collaboration](https://www.g2.com/survey_responses/gmelius-review-10296148)"** **Rating:** 5.0/5.0 stars *— Hasan J.* [Read full review](https://www.g2.com/survey_responses/gmelius-review-10296148) --- #### What Are G2 Users Discussing About Gmelius? - [What is Gmelius used for?](https://www.g2.com/discussions/what-is-gmelius-used-for) ### 10. [Supportbench](https://www.g2.com/products/supportbench/reviews) Supportbench is a TOP rated premium customer support software for businesses seeking advanced, affordable, scalable solutions. It boasts features such as dynamic SLAs, a KCS knowledge base, AI-powered ChatGPT knowledge base bots, and customizable dashboards. With Salesforce synchronization, advanced customer portals, chatbot capabilities, and an easy-to-use API, Supportbench enhances customer experiences, optimizes support operations, and empowers teams with actionable insights. **Average Rating:** 4.9/5.0 **Total Reviews:** 113 **How Do G2 Users Rate Supportbench?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.0/10) - **Workflow:** 9.6/10 (Category avg: 8.7/10) - **Customization :** 9.5/10 (Category avg: 8.4/10) - **Customer Portal:** 9.5/10 (Category avg: 8.6/10) **Who Is the Company Behind Supportbench?** - **Seller:** [Supportbench Services Inc.](https://www.g2.com/sellers/supportbench-services-inc) - **Year Founded:** 2015 - **HQ Location:** Vancouver, British Columbia - **Twitter:** @supportbench (2,990 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/supportbench-services-inc-/ (7 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 71% Small-Business, 28% Mid-Market #### What Are Supportbench's Pros and Cons? **Pros:** - Visibility (6 reviews) - Efficiency (5 reviews) - Knowledge Base (5 reviews) - Automation (3 reviews) - Case Management (3 reviews) **Cons:** - Limited Integrations (4 reviews) - Steep Learning Curve (3 reviews) - Inadequate Filtering (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About Supportbench? *AI-generated summary from verified user reviews* **Pros:** - Users value the **visibility** Supportbench provides through KPI scores and customer metrics, enhancing overall business intelligence. - Users praise the **efficiency** of Supportbench, noting its quick responses and robust AI capabilities for optimal customer support. - Users value the **robust knowledge base** of Supportbench, which is functional and highly informative for both agents and clients. - Users value the **automation features** of Supportbench, enhancing ticket management and boosting overall efficiency in support tasks. - Users value the **comprehensive case management** of Supportbench, enhancing efficiency in handling client tickets and responses. **Cons:** - Users experience **limited integrations** with Supportbench, hindering workflow and making third-party connectivity challenging. - Users find the **steep learning curve** of Supportbench challenging due to complex onboarding and overwhelming features. - Users find the **inadequate filtering** in Supportbench challenging, as advanced options are not easily accessible. - Users find the chat tool **somewhat basic and limited in customization** , which affects their overall experience. - Users report **limited features** in Supportbench, particularly with offline access and mobile app functionality issues. #### What Are Recent G2 Reviews of Supportbench? **"[A Game-Changer for Client Communication](https://www.g2.com/survey_responses/supportbench-review-11127974)"** **Rating:** 5.0/5.0 stars *— Chris B.* [Read full review](https://www.g2.com/survey_responses/supportbench-review-11127974) --- **"[Supportbench; Customer Oriented and Powerful Support System but Demands Deep Customization](https://www.g2.com/survey_responses/supportbench-review-11715639)"** **Rating:** 4.5/5.0 stars *— sheetal m.* [Read full review](https://www.g2.com/survey_responses/supportbench-review-11715639) --- ### 11. [Creatio](https://www.g2.com/products/creatio/reviews) Creatio is an AI CRM and workflow platform where people and AI agents work together -with no limits on users, agents, or scale. Creatio helps midsize and large organizations run customer workflows in the AI era. This innovative platform enables organizations to create and manage workflows effortlessly, allowing users to focus on their core business activities while automating routine tasks. With millions of workflows operating daily, Creatio supports a diverse clientele across 100 countries, emphasizing a commitment to genuine care for its clients and partners. The platform is particularly beneficial for businesses seeking to enhance their operational efficiency without requiring extensive technical expertise. Its target audience includes small to large enterprises across various industries, particularly those looking to leverage technology to improve customer engagement and internal processes. Creatio's offerings cater to a wide range of use cases, from marketing automation and sales management to customer service optimization, making it a versatile solution for businesses aiming to adapt to the evolving market landscape. Key features of Creatio include the Creatio Studio, a no-code platform that allows users to build custom applications and AI agents using intuitive visual designers and natural language processing. This empowers users to create tailored solutions that meet their specific business needs without relying on traditional coding methods. Additionally, the CRM suite integrates embedded AI agents across Creatio Marketing, Sales, and Service, enhancing user experience and providing actionable insights to drive decision-making. Creatio also offers a specialized Financial Services CRM platform and industry-specific workflows across 19 verticals, ensuring that businesses can find solutions that resonate with their unique operational requirements. The availability of a marketplace with various add-ons further extends the platform's capabilities, allowing organizations to customize their experience and enhance functionality as needed. Recognized as a Leader and Strong Performer in prestigious Gartner and Forrester reports, Creatio stands out in its category by combining user-friendly design with powerful automation and AI-driven insights, making it an attractive option for businesses aiming to elevate their customer relationship management efforts. With its headquarters in Boston, MA, and a global presence of 850 employees across ten offices in 25 countries, Creatio has established long-lasting relationships with thousands of customers and over 500 partners worldwide. This extensive network underscores the platform's reliability and commitment to delivering value to its users, positioning Creatio as a trusted partner in the realm of AI agents, CRM, and workflow automation. **Average Rating:** 4.6/5.0 **Total Reviews:** 315 **How Do G2 Users Rate Creatio?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Workflow:** 10.0/10 (Category avg: 8.7/10) - **Customization :** 8.8/10 (Category avg: 8.4/10) - **Customer Portal:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Creatio?** - **Seller:** [Creatio](https://www.g2.com/sellers/creatio) - **Company Website:** https://www.creatio.com - **Year Founded:** 2014 - **HQ Location:** Boston, Massachusetts - **Twitter:** @Creatio_Global (3,977 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/creatioglobal/ (1,150 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Small-Business, 42% Mid-Market #### What Are Creatio's Pros and Cons? **Pros:** - Ease of Use (32 reviews) - Efficiency (21 reviews) - Customizability (19 reviews) - Customization (19 reviews) - Customization Options (17 reviews) **Cons:** - Learning Curve (10 reviews) - Missing Features (10 reviews) - Limited Features (8 reviews) - Limited Customization (6 reviews) - Limited Options (5 reviews) ### What Do G2 Reviewers Say About Creatio? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Creatio, enabling quick implementation and seamless customization for their business needs. - Users value the **efficiency** of Creatio, enabling quick implementation and seamless customization for their business needs. - Users value the **customizability** of Creatio, enabling tailored processes and effective support for business needs. - Users appreciate the **facility to customize** Creatio, allowing for tailored solutions that enhance business processes and efficiency. - Users value the **extensive customization options** of Creatio, enhancing their ability to tailor solutions to specific needs. **Cons:** - Users find the **learning curve steep** , often needing training and support to effectively use Creatio. - Users are disappointed by the **missing features** in Creatio, particularly in advanced analytics and contact upload options. - Users find **limited features** in Creatio, particularly in analytics and marketplace app selection, hindering comprehensive functionality. - Users find **limited customization** options in Creatio, hindering the ability to tailor designs to specific needs. - Users find **limited options** in Creatio hinder flexibility, particularly for service businesses needing custom solutions and efficient contact uploads. #### What Are Recent G2 Reviews of Creatio? **"[Creatio’s Flexible Low-Code Platform That Simplifies CRM and Workflow Automation](https://www.g2.com/survey_responses/creatio-review-13104076)"** **Rating:** 4.5/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/creatio-review-13104076) --- **"[Empowers Customer Focus with Flexible, Bank-Ready Workflows](https://www.g2.com/survey_responses/creatio-review-12953782)"** **Rating:** 4.5/5.0 stars *— Tanner W.* [Read full review](https://www.g2.com/survey_responses/creatio-review-12953782) --- #### What Are G2 Users Discussing About Creatio? - [What is Creatio used for?](https://www.g2.com/discussions/what-is-creatio-used-for) - 1 comment ### 12. [Helpshift](https://www.g2.com/products/helpshift/reviews) Helpshift is an AI-Native Customer Support and Engagement Platform designed to maximize Customer Lifetime Value (LTV) by facilitating meaningful interactions between brands and their customers. This solution integrates three foundational pillars: advanced technology that enhances the customer experience, AI that scales engagement efforts, and expert human services that deliver strategic value. Together, these elements create a comprehensive customer engagement framework that is both efficient and empathetic, applicable to digital-first businesses operating across mobile, web, and in-app environments. Targeted at customer experience leaders, support operations teams, product managers, and community directors, Helpshift caters to organizations seeking to optimize customer interactions and drive measurable business outcomes. The platform is particularly beneficial for teams looking to streamline support processes, enhance customer engagement, reduce churn, and maintain brand safety across digital touchpoints. With Helpshift, brands can effectively manage customer conversations and turn them into actionable insights that contribute to retention and growth. The platform's versatility allows it to address a range of use cases, from automated customer service and proactive engagement to community management and trust and safety operations. Helpshift offers four essential solutions: Support, Engagement, Trust and Safety, and Community. The Support solution delivers efficient AI-powered customer service through Care AI for instant resolution, Language AI for native multilingual support across 75+ languages, and AI Copilot for agent productivity, augmented by elite human specialists with 24/7 global coverage. The Engagement solution enables brands to create proactive experiences with Engage AI, which predicts churn risk and identifies upsell opportunities, supported by dedicated VIP Account Managers who deliver concierge service. The Trust and Safety solution combines best-in-class partner technology for automated moderation, age verification, and toxicity-detection filters with Guard AI for monitoring and quality assurance of AI- and human-agent conversations, plus expert moderators and threat analysts for nuanced content review and complex escalations. The Community solution uses Community AI to analyze sentiment trends across social platforms and pairs that intelligence with expert community managers who shape culture and engage directly with audiences. The platform's key features include a native SDK that embeds directly into mobile, web, and PC applications for seamless customer interactions without disrupting the user experience. Unified Orchestration connects in-app, web, and social touchpoints with shared context, while Real-Time Intelligence surfaces behavior insights that drive decisions. Enterprise-Grade Security includes SOC2, GDPR, HIPAA, and COPPA, among other certifications. By bridging the gap between operational efficiency and empathetic engagement, Helpshift empowers organizations to reduce operational costs, increase customer satisfaction, protect brand reputation, and foster stronger community health. **Average Rating:** 4.3/5.0 **Total Reviews:** 341 **How Do G2 Users Rate Helpshift?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.0/10) - **Workflow:** 8.5/10 (Category avg: 8.7/10) - **Customization :** 8.1/10 (Category avg: 8.4/10) - **Customer Portal:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Helpshift?** - **Seller:** [Keywords Studios](https://www.g2.com/sellers/keywords-studios) - **Company Website:** https://www.keywordsstudios.com - **Year Founded:** 1998 - **HQ Location:** Dublin, County Dublin, Ireland - **Twitter:** @KeywordsStudios (5,057 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/keywordsstudios (11,564 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Support - **Top Industries:** Computer Games, Entertainment - **Company Size:** 62% Mid-Market, 22% Small-Business #### What Are Helpshift's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Features (3 reviews) - Case Management (2 reviews) - Efficiency (2 reviews) - Navigation Ease (2 reviews) **Cons:** - Connection Issues (2 reviews) - Software Unresponsiveness (2 reviews) - Difficult Navigation (1 reviews) - Downtime (1 reviews) - Lack of Detail (1 reviews) ### What Do G2 Reviewers Say About Helpshift? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Helpshift, finding it user-friendly and efficient for managing customer support tasks. - Users appreciate the **user-friendly ticket management system** and automation tools that enhance efficiency and customer experience. - Users value the **efficient case management** system in Helpshift, enhancing organization and accelerating resolution times for customer issues. - Users value the **efficient ticket management and automation** in Helpshift, enhancing resolution times and user experience. - Users find Helpshift to provide **navigation ease** , making ticket tracking and customer interactions straightforward and efficient. **Cons:** - Users face **connection issues** and unresponsiveness, leading to frustrations with the product's reliability. - Users frequently face **software unresponsiveness** , leading to connection issues and frustrating loading delays. - Users find the product's **difficult navigation** challenging, especially due to the lack of a mobile app. - Users often experience **downtime** with Helpshift, impacting their connection and responsiveness during critical moments. - Users feel the **lack of detail** in reporting features hinders effective tracking of agent performance and customer satisfaction. #### What Are Recent G2 Reviews of Helpshift? **"[Highly Customizable, But Setup Needs Streamlining](https://www.g2.com/survey_responses/helpshift-review-13113397)"** **Rating:** 4.5/5.0 stars *— Sean T.* [Read full review](https://www.g2.com/survey_responses/helpshift-review-13113397) --- **"[Lightning-Fast Onboarding, Easy to Use, and Straight-forward Interface](https://www.g2.com/survey_responses/helpshift-review-13115642)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Games* [Read full review](https://www.g2.com/survey_responses/helpshift-review-13115642) --- #### What Are G2 Users Discussing About Helpshift? - [What is Helpshift used for?](https://www.g2.com/discussions/what-is-helpshift-used-for) ### 13. [Thena](https://www.g2.com/products/thena/reviews) Thena is a new-age customer support platform purpose-built for B2B teams. We're AI-first, and we connect to the modern communication stack like Slack and MS Teams. Join bold modern B2B teams from Vercel, Amplitude, FOX, Etsy, and LaunchDarkly. **Average Rating:** 4.9/5.0 **Total Reviews:** 65 **How Do G2 Users Rate Thena?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10) - **Workflow:** 9.5/10 (Category avg: 8.7/10) - **Customization :** 9.1/10 (Category avg: 8.4/10) - **Customer Portal:** 9.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Thena?** - **Seller:** [Thena](https://www.g2.com/sellers/thena) - **Year Founded:** 2022 - **HQ Location:** Palo Alto , California - **Twitter:** @thenaplatform (540 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/thena-platform (24 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 58% Small-Business, 38% Mid-Market #### What Are Thena's Pros and Cons? **Pros:** - Case Management (3 reviews) - Efficiency (3 reviews) - Ticket Management (3 reviews) - Customer Satisfaction (2 reviews) - Integrations (2 reviews) **Cons:** - Limited Features (1 reviews) - Limited Functionality (1 reviews) - Missing Features (1 reviews) - Platform Limitations (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About Thena? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate Thena for its **efficient case management** , enhancing customer interactions and streamlining support processes. - Users appreciate the **efficiency** of Thena for managing customer interactions and improving communication between departments. - Users find Thena's **intuitive ticket management** enhances communication and streamlines customer support across departments. - Users value **customer satisfaction** achieved through Thena's efficient management and streamlined support processes. - Users appreciate the **seamless integrations** of Thena with Slack, enhancing customer support and agile workflows significantly. **Cons:** - Users notice the **limited platform support** of Thena, as it doesn't cater to all messaging services effectively. - Users find **limited platform support** with Thena, making it challenging for those using other communication tools. - Users find Thena's **limited platform support** an issue, especially if they use platforms like Discord or WhatsApp. - Users note **limited platform support** , making Thena less suitable for those using alternative communication tools. - Users experience **poor customer support** , finding it difficult to access assistance for their queries and concerns. #### What Are Recent G2 Reviews of Thena? **"[Thena helped us Tame Wild-Wild-West Slack Support](https://www.g2.com/survey_responses/thena-review-10569376)"** **Rating:** 5.0/5.0 stars *— Daniel S.* [Read full review](https://www.g2.com/survey_responses/thena-review-10569376) --- **"[Smooth](https://www.g2.com/survey_responses/thena-review-10020456)"** **Rating:** 5.0/5.0 stars *— Matthew B.* [Read full review](https://www.g2.com/survey_responses/thena-review-10020456) --- ### 14. [Glassix](https://www.g2.com/products/glassix/reviews) Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With its AI Omnichannel capabilities, Glassix reshapes customer journeys. We transcend temporal boundaries, meeting customer needs at every touchpoint, even during dormant hours. Trusted by Nike, Avis, Nintendo, Domino's, and Dyson, Glassix propels missions forward with its transformative technology. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep your customers engaged in one place. Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike. Experience the power of Glassix as it refines interactions, allowing you to deliver exceptional customer experiences. Say goodbye to manual tasks and reclaim your valuable time. With our automation capabilities, conversations flow effortlessly, leaving your customers in awe. **Average Rating:** 4.8/5.0 **Total Reviews:** 197 **How Do G2 Users Rate Glassix?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.0/10) - **Workflow:** 9.3/10 (Category avg: 8.7/10) - **Customization :** 9.0/10 (Category avg: 8.4/10) - **Customer Portal:** 9.4/10 (Category avg: 8.6/10) **Who Is the Company Behind Glassix?** - **Seller:** [Glassix](https://www.g2.com/sellers/glassix) - **Year Founded:** 2015 - **HQ Location:** Tel Aviv, Israel - **LinkedIn® Page:** https://www.linkedin.com/company/glassix/ (24 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Real Estate - **Company Size:** 67% Small-Business, 30% Mid-Market #### What Are Glassix's Pros and Cons? **Pros:** - Ease of Understanding (1 reviews) - Ease of Use (1 reviews) - Intuitive (1 reviews) - Simple (1 reviews) - Simple Use (1 reviews) **Cons:** - Lack of Integrations (1 reviews) - Limited Features (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Glassix? *AI-generated summary from verified user reviews* **Pros:** - Users find Glassix to be **simple and easy to understand** , avoiding unnecessary complications with data. - Users find Glassix to be **simple and easy to use** , avoiding unnecessary complications with data management. - Users appreciate the **intuitive design** of Glassix, finding it simple and easy to understand without confusion. - Users appreciate the **simplicity and ease of understanding** of Glassix, avoiding complications with data management. - Users value the **simple and easy-to-understand** nature of Glassix, making it accessible and user-friendly. **Cons:** - Users find a **lack of integrations** with Glassix, limiting its functionality and making it feel incomplete. - Users feel that Glassix has **limited features** , lacking completeness as a standalone program. - Users feel that Glassix lacks **complete features** , making it feel insufficient for comprehensive program needs. #### What Are Recent G2 Reviews of Glassix? **"[Restructuring School Communication](https://www.g2.com/survey_responses/glassix-review-9468016)"** **Rating:** 5.0/5.0 stars *— Reem O.* [Read full review](https://www.g2.com/survey_responses/glassix-review-9468016) --- **"[We get more done with Glassix AI](https://www.g2.com/survey_responses/glassix-review-9744629)"** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/glassix-review-9744629) --- ### 15. [UserEcho](https://www.g2.com/products/userecho/reviews) UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support. **Average Rating:** 4.2/5.0 **Total Reviews:** 22 **How Do G2 Users Rate UserEcho?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Workflow:** 8.6/10 (Category avg: 8.7/10) - **Customization :** 7.1/10 (Category avg: 8.4/10) - **Customer Portal:** 9.4/10 (Category avg: 8.6/10) **Who Is the Company Behind UserEcho?** - **Seller:** [UserEcho](https://www.g2.com/sellers/userecho) - **Year Founded:** 2012 - **HQ Location:** Arlington Heights, IL - **Twitter:** @userecho (399 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/userecho/about (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 50% Small-Business, 36% Mid-Market #### What Are UserEcho's Pros and Cons? **Pros:** - Affordable (1 reviews) - Chat Features (1 reviews) - Customer Support (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) ### What Do G2 Reviewers Say About UserEcho? *AI-generated summary from verified user reviews* **Pros:** - Users find the **pricing very affordable** , making it an excellent choice for managing support across multiple businesses. - Users enjoy the **responsive chat features** of UserEcho, appreciating the prompt support and ongoing improvements. - Users commend the **responsive customer support** of UserEcho, appreciating the custom tweaks and continuous improvements. - Users value the **customizability** of UserEcho, appreciating responsive support and tailored tweaks for their needs. - Users value the **customization options** in UserEcho, appreciating the responsive developers and personalized tweaks for their needs. #### What Are Recent G2 Reviews of UserEcho? **"[setting up SSO using OIDC](https://www.g2.com/survey_responses/userecho-review-4443062)"** **Rating:** 5.0/5.0 stars *— Priya J.* [Read full review](https://www.g2.com/survey_responses/userecho-review-4443062) --- **"[Have used it for many years - excellent customer service!](https://www.g2.com/survey_responses/userecho-review-9478319)"** **Rating:** 5.0/5.0 stars *— Shaun K.* [Read full review](https://www.g2.com/survey_responses/userecho-review-9478319) --- #### What Are G2 Users Discussing About UserEcho? - [What is UserEcho used for?](https://www.g2.com/discussions/what-is-userecho-used-for) ### 16. [Deskpro](https://www.g2.com/products/deskpro/reviews) Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deployment options include our cloud, your private cloud, on-premise or sovereign data centers. Enabling organizations to securely deliver the future of customer and employee experiences. **Average Rating:** 4.2/5.0 **Total Reviews:** 96 **How Do G2 Users Rate Deskpro?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10) - **Workflow:** 8.6/10 (Category avg: 8.7/10) - **Customization :** 8.1/10 (Category avg: 8.4/10) - **Customer Portal:** 8.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Deskpro?** - **Seller:** [Deskpro](https://www.g2.com/sellers/deskpro) - **Company Website:** https://www.deskpro.com/ - **Year Founded:** 2002 - **HQ Location:** Austin, TX - **LinkedIn® Page:** https://www.linkedin.com/company/1178218/ (71 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 46% Small-Business, 44% Mid-Market #### What Are Deskpro's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Features (16 reviews) - Helpful (13 reviews) - Customer Support (11 reviews) - Customizability (11 reviews) **Cons:** - Ticketing Issues (9 reviews) - Limited Features (7 reviews) - Ticket Management (7 reviews) - Not Intuitive (6 reviews) - UX Issues (6 reviews) ### What Do G2 Reviewers Say About Deskpro? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Deskpro, highlighting its flexibility and friendly interface for quick setup. - Users value the **flexibility and customization** of Deskpro, enhancing their help desk management with tailored features. - Users find Deskpro's **flexibility and user-friendly interface** invaluable for customization and efficient help desk management. - Users praise the **exceptional customer support** of Deskpro, highlighting fast responses and smooth upgrade assistance. - Users value the **customizability** of Deskpro, allowing tailored experiences and seamless integration with various workflows. **Cons:** - Users often experience **ticketing issues** with Deskpro, including incorrect ticket creation and slow support responses. - Users find the **limited features** of Deskpro's knowledge base editor frustrating and cumbersome for article creation. - Users experience issues with **ticket management** , including unexpected new ticket creation and frequent system logouts. - Users find the **interface not intuitive** , making it difficult to navigate and perform basic tasks efficiently. - Users struggle with **UX issues** in Deskpro, citing a confusing interface and slow performance that hinders usability. #### What Are Recent G2 Reviews of Deskpro? **"[Efficient Ticket Management with Minor Formatting Hiccups](https://www.g2.com/survey_responses/deskpro-review-12317561)"** **Rating:** 4.0/5.0 stars *— Paul C.* [Read full review](https://www.g2.com/survey_responses/deskpro-review-12317561) --- **"[Customer Service Force Multiplier](https://www.g2.com/survey_responses/deskpro-review-12621159)"** **Rating:** 5.0/5.0 stars *— Christopher J.* [Read full review](https://www.g2.com/survey_responses/deskpro-review-12621159) --- #### What Are G2 Users Discussing About Deskpro? - [What is Deskpro used for?](https://www.g2.com/discussions/what-is-deskpro-used-for) - 1 comment, 1 upvote ### 17. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace **Average Rating:** 4.3/5.0 **Total Reviews:** 2,358 **How Do G2 Users Rate JustCall?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Workflow:** 7.9/10 (Category avg: 8.7/10) - **Customization :** 7.8/10 (Category avg: 8.4/10) - **Customer Portal:** 7.7/10 (Category avg: 8.6/10) **Who Is the Company Behind JustCall?** - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Company Website:** https://www.saaslabs.co/ - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas_labs (319 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (416 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Small-Business, 31% Mid-Market #### What Are JustCall's Pros and Cons? **Pros:** - Ease of Use (286 reviews) - Features (207 reviews) - Helpful (193 reviews) - Customer Support (161 reviews) - Call Management (154 reviews) **Cons:** - Call Issues (154 reviews) - Call Functionality (99 reviews) - Connection Issues (78 reviews) - Missing Features (77 reviews) - Poor Call Quality (66 reviews) ### What Do G2 Reviewers Say About JustCall? *AI-generated summary from verified user reviews* **Pros:** - Users find JustCall's **ease of use** impressive, highlighting its straightforward setup and intuitive interface for seamless communication. - Users enjoy the **s seamless integration** of calls, SMS, and CRM in JustCall, enhancing efficiency and organization. - Users value how JustCall brings **simplicity to business communication** , streamlining tasks and enhancing efficiency effortlessly. - Users commend the **excellent customer support** of JustCall, highlighting its responsiveness and effective issue resolution. - Users love the **efficient call management** of JustCall, enjoying seamless integrations and a user-friendly interface. **Cons:** - Users often face **call issues** with JustCall, including lag and difficulties in transferring calls and monitoring effectively. - Users find the **call functionality cumbersome** , facing issues like multiple clicks and unstable call quality while traveling. - Users experience **connection issues** with JustCall, including call quality drops and disruptions due to unstable internet. - Users find **missing features** like lack of SMS support and limited customization hinder their experience with JustCall. - Users experience **poor call quality** with JustCall, often facing drops and interruptions due to unstable internet connections. #### What Are Recent G2 Reviews of JustCall? **"[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)"** **Rating:** 4.5/5.0 stars *— Soumyajit B.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12696120) --- **"[Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights](https://www.g2.com/survey_responses/justcall-review-12953018)"** **Rating:** 5.0/5.0 stars *— Richard L.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12953018) --- ### 18. [Plivo](https://www.g2.com/products/plivo/reviews) Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency. **Average Rating:** 4.5/5.0 **Total Reviews:** 743 **How Do G2 Users Rate Plivo?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Customization :** 6.7/10 (Category avg: 8.4/10) **Who Is the Company Behind Plivo?** - **Seller:** [Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e) - **Year Founded:** 2011 - **HQ Location:** Austin, TX - **Twitter:** @plivo (12,543 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/plivo-inc/ (198 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 78% Small-Business, 17% Mid-Market #### What Are Plivo's Pros and Cons? **Pros:** - Ease of Use (30 reviews) - Customer Support (19 reviews) - Features (17 reviews) - Pricing (17 reviews) - API Quality (16 reviews) **Cons:** - Poor Customer Support (12 reviews) - Expensive (6 reviews) - Limited Features (6 reviews) - Messaging Issues (6 reviews) - Not Intuitive (6 reviews) ### What Do G2 Reviewers Say About Plivo? *AI-generated summary from verified user reviews* **Pros:** - Users find Plivo's **ease of use** impressive, making setup and API integration straightforward and accessible. - Users highlight the **responsive customer support** from Plivo, providing effective assistance during critical moments. - Users highlight the **affordable pricing and great support** from Plivo, making it easy to integrate and scale. - Users appreciate the **affordable pricing** of Plivo, offering excellent value compared to competitors without sacrificing quality. - Users appreciate the **high quality of Plivo's APIs** , enjoying seamless integration and reliable performance over six years. **Cons:** - Users face **poor customer support** with unprofessional communication and minimal assistance in resolving critical issues. - Users find Plivo to be **expensive** , with pricing inconsistent and potentially higher compared to competitors. - Users feel that Plivo has **limited features** , lacking advanced tools and integrations compared to competitors. - Users experience **messaging issues** with Plivo, including slow support and problems with SMS log retrieval. - Users find the **interface un-intuitive** , complicating the overall experience and hindering effective use of the platform. #### What Are Recent G2 Reviews of Plivo? **"[Super simple and satisfying](https://www.g2.com/survey_responses/plivo-review-12040188)"** **Rating:** 4.5/5.0 stars *— Majd K.* [Read full review](https://www.g2.com/survey_responses/plivo-review-12040188) --- **"[Quick, Responsive Support and Helpful Sub-Account Breakdowns](https://www.g2.com/survey_responses/plivo-review-12879964)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/plivo-review-12879964) --- #### What Are G2 Users Discussing About Plivo? - [What is Plivo used for?](https://www.g2.com/discussions/what-is-plivo-used-for) ### 19. [Appy Pie](https://www.g2.com/products/appy-pie/reviews) Appy Pie is a type of no-code AI app and website building software that helps users create, customize, and manage mobile applications and websites through prompt-based generation and visual editing tools. The platform is used by small businesses, entrepreneurs, educators, and teams that need to develop digital products without relying on traditional software development workflows. Appy Pie supports use cases such as building business apps, launching marketing websites, creating customer engagement tools, and developing internal mobile solutions. With the AI App Builder, users can begin by describing the type of app they want to create, including layout, design, and core functionality. The system generates an initial structure that can be refined over time. Appy Pie also includes an AI Website Builder that applies a similar approach to creating responsive websites based on user requirements. In addition to prompt-based creation, Appy Pie provides selection-based editing, where users can click on individual elements—such as text, buttons, images, or sections—and update them through targeted prompts. Visual drag-and-drop editing is also available for manual adjustments, allowing users to combine AI-assisted changes with direct design control. Key features and capabilities include: Prompt-based generation for initial app and website layouts Selection-based editing for updating specific elements without changing the full design Visual editing tools for manual customization and layout adjustments Support for building mobile apps and responsive websites in a no-code environment A hybrid workflow that enables ongoing refinement through both AI and interactive editing Appy Pie provides a structured way for users to build and evolve apps and websites while maintaining consistency across design and functionality. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,309 **How Do G2 Users Rate Appy Pie?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Workflow:** 8.9/10 (Category avg: 8.7/10) - **Customization :** 8.8/10 (Category avg: 8.4/10) - **Customer Portal:** 9.5/10 (Category avg: 8.6/10) **Who Is the Company Behind Appy Pie?** - **Seller:** [Appy Pie LLP](https://www.g2.com/sellers/appy-pie-llp) - **Year Founded:** 2016 - **HQ Location:** Delhi - **Twitter:** @AppyPieInc (17,105 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2759360/ (203 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Health, Wellness and Fitness, Education Management - **Company Size:** 87% Small-Business, 10% Mid-Market #### What Are Appy Pie's Pros and Cons? **Pros:** - Customer Support (57 reviews) - Ease of Use (41 reviews) - Helpful (37 reviews) - Simple (18 reviews) - Easy Creation (17 reviews) **Cons:** - Poor Customer Support (11 reviews) - Expensive (9 reviews) - Cost (7 reviews) - Limited Features (7 reviews) - Pricing Issues (7 reviews) ### What Do G2 Reviewers Say About Appy Pie? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **responsive customer support** of Appy Pie, valuing quick resolutions and live assistance throughout the process. - Users find the **ease of use** of Appy Pie remarkable, complemented by excellent customer support. - Users find Appy Pie's team to be **very helpful** , providing guidance and support for app-related issues. - Users find the **ease of use** in Appy Pie exceptional, making app creation accessible for everyone. - Users love the **easy creation** process of Appy Pie, enabling professional app building with seamless deployment support. **Cons:** - Users frequently experience **poor customer support** , with inconsistent help and concerning requests for sensitive information. - Users find Appy Pie **expensive** , especially with additional costs for resubmissions despite its ease of use. - Users find the **cost of Appy Pie to be high** despite it being competitive with other providers. - Users find the **limited features** of Appy Pie frustrating, with key functionalities still unavailable for their needs. - Users find **pricing issues** significant, noting unclear costs and recent price increases despite relative affordability. #### What Are Recent G2 Reviews of Appy Pie? **"[Appypie: The Best No Code App Builder for Freshers](https://www.g2.com/survey_responses/appy-pie-review-12634715)"** **Rating:** 4.0/5.0 stars *— Tahir R.* [Read full review](https://www.g2.com/survey_responses/appy-pie-review-12634715) --- **"[Effortless App Building with AI Features](https://www.g2.com/survey_responses/appy-pie-review-12278767)"** **Rating:** 4.5/5.0 stars *— Sumit T.* [Read full review](https://www.g2.com/survey_responses/appy-pie-review-12278767) --- #### What Are G2 Users Discussing About Appy Pie? - [What is Appy Pie used for?](https://www.g2.com/discussions/what-is-appy-pie-used-for) - [What is apple pie application?](https://www.g2.com/discussions/what-is-apple-pie-application) - [Is Appy Pie paid?](https://www.g2.com/discussions/is-appy-pie-paid) - 1 comment - [Is Appy Pie good?](https://www.g2.com/discussions/is-appy-pie-good) - 2 comments - [What can Appy Pie Do?](https://www.g2.com/discussions/what-can-appy-pie-do) - 1 comment ### 20. [Keeping](https://www.g2.com/products/keeping/reviews) Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founded in 2016 and based in New York, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you. **Average Rating:** 4.5/5.0 **Total Reviews:** 68 **How Do G2 Users Rate Keeping?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Workflow:** 8.4/10 (Category avg: 8.7/10) - **Customization :** 7.1/10 (Category avg: 8.4/10) - **Customer Portal:** 7.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Keeping?** - **Seller:** [Keeping](https://www.g2.com/sellers/keeping) - **Year Founded:** 2007 - **HQ Location:** Brooklyn, NY - **Twitter:** @keepingcom (181 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2360605/ (48 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Higher Education - **Company Size:** 80% Small-Business, 20% Mid-Market #### What Are Keeping's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Simple (2 reviews) - Case Management (1 reviews) - Communication (1 reviews) - Easy Access (1 reviews) **Cons:** - Complex Administration (1 reviews) - Difficult Learning (1 reviews) - Learning Curve (1 reviews) - Limited Customization (1 reviews) - Search Difficulty (1 reviews) ### What Do G2 Reviewers Say About Keeping? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Keeping, finding it easy to learn and integrate into daily business. - Users value the **simple interface** of Keeping, finding it easy to learn and use daily for business tasks. - Users praise the **effective case management** in Keeping, enhancing communication and streamlining workflows within Salesforce. - Users praise the **seamless communication integration** of Keeping, enhancing efficiency within Salesforce for managing messages. - Users appreciate the **easy access** to customer emails within Salesforce, streamlining communication and improving efficiency. **Cons:** - Users find the **complex administration** of Keeping requires considerable time and effort to master effectively. - Users find Keeping to have a **difficult learning curve** , necessitating considerable time and effort to master. - Users find the **learning curve steep** , necessitating considerable time and effort to become proficient with Keeping. - Users want more **customization options** for workflows, noting a less modern UI as a limiting factor. - Users desire an improved **search functionality** and more inbox organization options for better email management. #### What Are Recent G2 Reviews of Keeping? **"[Seamless Gmail Integration That Streamlines Shared Inbox Ticketing](https://www.g2.com/survey_responses/keeping-review-12646505)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/keeping-review-12646505) --- **"[Powerful Shared Inbox with Smart Email Assignment Automations](https://www.g2.com/survey_responses/keeping-review-12473947)"** **Rating:** 4.5/5.0 stars *— Erika H.* [Read full review](https://www.g2.com/survey_responses/keeping-review-12473947) --- #### What Are G2 Users Discussing About Keeping? - [What are some unique features of project management software?](https://www.g2.com/discussions/keeping-what-are-some-unique-features-of-project-management-software) - [What are the key features of project management?](https://www.g2.com/discussions/what-are-the-key-features-of-project-management) - [What should be in the inventory software?](https://www.g2.com/discussions/what-should-be-in-the-inventory-software) - [What are the essential features of software?](https://www.g2.com/discussions/keeping-what-are-the-essential-features-of-software) ### 21. [Spotler CRM](https://www.g2.com/products/spotler-crm/reviews) Spotler CRM is a user-friendly Customer Relationship Management (CRM) system designed to enhance B2B sales and marketing efforts. It centralises customer and prospect data, providing a comprehensive 360-degree view that enables businesses to streamline processes and improve lead conversion rates. Key Features: Extensive Contact Management: Beyond basic contact details, Spotler CRM tracks all interactions via email, phone, and shared documents, offering a detailed timeline of customer engagements. Pipeline Management: The system allows for easy management of sales opportunities, enabling teams to prioritise, qualify, and visualise sales processes, fostering better collaboration and efficiency. Customisation: Spotler CRM is adaptable to individual business needs, allowing users to add new fields, manage user access, and customise layouts, graphs, and dashboards to align with specific sales processes. Workflow Automation: Automate routine tasks, create workflows, set up automatic follow-ups, and configure notifications to enhance productivity and ensure timely responses. Reporting and Insights: Monitor return on investment (ROI) and make data-driven decisions with comprehensive reporting tools that inform campaign strategies and sales tactics. Integration and Support: Spotler CRM integrates seamlessly with various tools, enhancing its functionality and ensuring a cohesive workflow. The platform is designed to be user-friendly, allowing for immediate and independent use. Additionally, Spotler offers professional services and support, including extensive training and technical assistance, to help users maximise the software's potential. By consolidating customer information and automating key processes, Spotler CRM enables businesses to deliver consistent customer experiences and drive more effective sales and marketing outcomes. **Average Rating:** 4.4/5.0 **Total Reviews:** 143 **How Do G2 Users Rate Spotler CRM?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) **Who Is the Company Behind Spotler CRM?** - **Seller:** [Spotler Group](https://www.g2.com/sellers/spotler-group-a3f6b7c0-24fb-4205-9f31-02f8a1d43e29) - **Year Founded:** 2001 - **HQ Location:** Rotterdam, NL - **LinkedIn® Page:** https://www.linkedin.com/company/spotler-group/ (164 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 87% Small-Business, 10% Mid-Market #### What Are Spotler CRM's Pros and Cons? **Pros:** - Automation (2 reviews) - Ease of Use (2 reviews) - Features (2 reviews) - Flexibility (2 reviews) - Integrations (2 reviews) **Cons:** - Integration Issues (2 reviews) - Lack of Integrations (2 reviews) - Cluttered Interface (1 reviews) - Data Management (1 reviews) - High Complexity (1 reviews) ### What Do G2 Reviewers Say About Spotler CRM? *AI-generated summary from verified user reviews* **Pros:** - Users value the **robust marketing automation** features of Spotler CRM, enhancing efficiency in managing campaigns and leads. - Users appreciate the **user-friendly interface** of Spotler CRM, making navigation and onboarding effortless for everyone. - Users appreciate the **robust marketing automation and seamless integration** of Spotler CRM, enhancing efficiency and simplifying processes. - Users value the **flexibility** of Spotler CRM, easily integrating tools and accommodating various team workflows efficiently. - Users value the **seamless integration capabilities** of Spotler CRM, enhancing productivity by connecting essential business tools effortlessly. **Cons:** - Users face **integration issues** with Spotler CRM, making it difficult to connect with third-party applications effectively. - Users find the **lack of integrations** with third-party applications hampers effective data transfer and business operations. - Users find the **interface somewhat cluttered** , which affects ease of navigation and overall user experience. - Users experience **poor integration with third-party applications** , leading to inefficient data transfer and operational challenges. - Users find Spotler CRM's **high complexity** in customization and advanced features makes it less intuitive than competitors. #### What Are Recent G2 Reviews of Spotler CRM? **"[Streamlined CRM with Powerful Email Marketing](https://www.g2.com/survey_responses/spotler-crm-review-12770288)"** **Rating:** 4.0/5.0 stars *— Aryan G.* [Read full review](https://www.g2.com/survey_responses/spotler-crm-review-12770288) --- **"[Effortless CRM with Seamless Marketing Integration and Top-Notch Support](https://www.g2.com/survey_responses/spotler-crm-review-12083422)"** **Rating:** 5.0/5.0 stars *— Verified User in Accounting* [Read full review](https://www.g2.com/survey_responses/spotler-crm-review-12083422) --- #### What Are G2 Users Discussing About Spotler CRM? - [What is Really Simple Systems used for?](https://www.g2.com/discussions/what-is-really-simple-systems-used-for) ### 22. [Incident IQ](https://www.g2.com/products/incident-iq/reviews) Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 170+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our platform is designed to specifically meet the unique IT needs we experienced firsthand in our classrooms and districts. With thousands of learning devices spread throughout student homes, bare-bones ticketing and inventory solutions will no longer suffice. K-12 IT support teams need tools that are built for the job. From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized how K-12 school districts provide and manage services. Our results speak for themselves: 98% of customers renew their Incident IQ subscription every year. Check out our content below to see our platform in action! **Average Rating:** 4.6/5.0 **Total Reviews:** 218 **How Do G2 Users Rate Incident IQ?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Workflow:** 8.9/10 (Category avg: 8.7/10) - **Customization :** 8.7/10 (Category avg: 8.4/10) - **Customer Portal:** 8.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Incident IQ?** - **Seller:** [Incident IQ](https://www.g2.com/sellers/incident-iq) - **Year Founded:** 2016 - **HQ Location:** Atlanta, Georgia - **Twitter:** @IncidentIQ (405 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/27206372/ (215 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Technology Specialist - **Top Industries:** Primary/Secondary Education, Information Technology and Services - **Company Size:** 59% Mid-Market, 39% Enterprise #### What Are Recent G2 Reviews of Incident IQ? **"[User-Friendly Helpdesk for Classroom Tech Management](https://www.g2.com/survey_responses/incident-iq-review-12543516)"** **Rating:** 4.5/5.0 stars *— Angelene S.* [Read full review](https://www.g2.com/survey_responses/incident-iq-review-12543516) --- **"[Great System w/ Continous Possibilities](https://www.g2.com/survey_responses/incident-iq-review-9087323)"** **Rating:** 5.0/5.0 stars *— Cris W.* [Read full review](https://www.g2.com/survey_responses/incident-iq-review-9087323) --- #### What Are G2 Users Discussing About Incident IQ? - [What is Incident IQ used for?](https://www.g2.com/discussions/what-is-incident-iq-used-for) ### 23. [Drag](https://www.g2.com/products/drag/reviews) Drag is the AI-powered inbox platform built for teams. Used by 200,000+ users since 2017. Drag turns Gmail into a shared workspace where teams collaborate on email, support tickets, sales pipelines, and operational workflows - without leaving the inbox. The platform includes shared inboxes, AI agents that resolve tickets end-to-end, AI Intelligence grounded in your team's knowledge, live chat, kanban boards, automations, internal notes, and assignments. Teams use Drag for: • Customer support: Shared inboxes for support@, info@, and help@ addresses. Assign emails, leave internal notes, track SLAs, automate triage. • Sales pipelines: Convert inbound emails into deal pipelines. Track conversations, assign reps, monitor close rates. • Operations: Manage finance@, hr@, ops@ and other shared addresses. Route requests, automate handoffs, keep a single source of truth. • AI-first workflows: Drag Agents resolve tickets autonomously using your help center, past tickets, and team knowledge. Connect agents via MCP to Claude, ChatGPT, Cursor and other tools. Drag is available as a webapp, Chrome extension, desktop app, MCP server, and API. Backed by Techstars (Class of 2019) and other investors. Featured by Google on the Chrome Store. Shared inboxes — Multiple team members manage email together inside Gmail AI Agents — Resolve tickets end-to-end using your knowledge base and history AI Intelligence — Grounded responses from your team's docs, tickets, and chat Live chat — Customer chat that lands in the same inbox as email Kanban boards — Visual pipelines for tickets, deals, and tasks Automations — Trigger-based workflows for routing, replies, and escalations Internal notes — Private team discussions inside each email thread Assignments — Owner tracking and accountability per email/thread Email templates — Shared, AI-enhanced response libraries Reporting — Team performance, response times, and volume metrics MCP server — Connect Drag to Claude, ChatGPT, and other AI tools REST API — Build custom integrations and automations Chrome extension — Native Gmail integration, zero context switching Webapp & desktop — Use Drag outside Gmail when needed Google integration — SSO, Calendar, Workspace native **Average Rating:** 4.5/5.0 **Total Reviews:** 254 **How Do G2 Users Rate Drag?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Workflow:** 9.7/10 (Category avg: 8.7/10) - **Customization :** 9.7/10 (Category avg: 8.4/10) - **Customer Portal:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Drag?** - **Seller:** [DragApp.com](https://www.g2.com/sellers/dragapp-com) - **Year Founded:** 2018 - **HQ Location:** London - **Twitter:** @lovedragapp (913 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11211399/ (9 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Non-Profit Organization Management, Leisure, Travel & Tourism - **Company Size:** 85% Small-Business, 11% Mid-Market #### What Are Drag's Pros and Cons? **Pros:** - Collaboration (6 reviews) - Organization (6 reviews) - Team Collaboration (6 reviews) - Ease of Use (5 reviews) - Email Management (5 reviews) **Cons:** - Limited Customization (3 reviews) - Difficult Setup (2 reviews) - Lack of Customization (2 reviews) - Learning Curve (2 reviews) - Steep Learning Curve (2 reviews) ### What Do G2 Reviewers Say About Drag? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **real-time collaboration** features of Drag, significantly enhancing team productivity and communication. - Users love the **organization features** of Drag, enhancing workflow efficiency and simplifying email management for better collaboration. - Users highlight the **effective team collaboration** in Drag, facilitating real-time sharing and enhanced productivity in shared inbox management. - Users appreciate the **ease of use** of Drag, enjoying its intuitive interface and efficient collaboration features. - Users appreciate the **seamless email management** of Drag, which enhances organization and boosts team collaboration effortlessly. **Cons:** - Users desire **more customization options** for Drag, hoping for enhanced flexibility in personalizing their experience. - Users find the **difficult setup** process challenging, particularly with advanced functions and the learning curve involved. - Users desire greater **customization options** in Drag to better tailor the product to their specific needs. - Users find the **learning curve steep** , especially those new to Kanban boards, making initial setup challenging. - Users find the **steep learning curve** challenging, especially when starting with advanced features and the interface. #### What Are Recent G2 Reviews of Drag? **"[Drag Boosts Team Productivity Despite Initial Learning Curve](https://www.g2.com/survey_responses/drag-review-11837542)"** **Rating:** 5.0/5.0 stars *— Julio F.* [Read full review](https://www.g2.com/survey_responses/drag-review-11837542) --- **"[Drag Keeps Our Workflow Organized with Easy, No-Frills Collaboration](https://www.g2.com/survey_responses/drag-review-12282374)"** **Rating:** 5.0/5.0 stars *— Marwin W.* [Read full review](https://www.g2.com/survey_responses/drag-review-12282374) --- #### What Are G2 Users Discussing About Drag? - [What is Drag used for?](https://www.g2.com/discussions/what-is-drag-used-for) ### 24. [Vision Helpdesk](https://www.g2.com/products/vision-helpdesk/reviews) Vision Helpdesk is 14 years young and serves 20000+ customers, It offers the best customer service tools - solutions for every size business. 1) Help Desk Software (Multi-Channel Help Desk) 2) Satellite Desk (Multi-Company / Brand Help Desk) 3) Service Desk (ITIL / ITSM Desk) - PinkVerify Certified 4) Live Chat Software Vision Helpdesk offers SaaS and Download versions of above all products. It starts as low as $8 per mo per staff agent. **Average Rating:** 4.6/5.0 **Total Reviews:** 93 **How Do G2 Users Rate Vision Helpdesk?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Workflow:** 8.9/10 (Category avg: 8.7/10) - **Customization :** 8.4/10 (Category avg: 8.4/10) - **Customer Portal:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Vision Helpdesk?** - **Seller:** [Vision Helpdesk](https://www.g2.com/sellers/vision-helpdesk) - **Year Founded:** 2005 - **HQ Location:** Nasik - **Twitter:** @visionhelpdesk (1,346 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2276513/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Non-Profit Organization Management, Information Technology and Services - **Company Size:** 61% Small-Business, 34% Mid-Market #### What Are Vision Helpdesk's Pros and Cons? **Pros:** - Features (6 reviews) - Automation (4 reviews) - Ease of Use (4 reviews) - Efficiency (4 reviews) - Automation Features (3 reviews) **Cons:** - Learning Curve (3 reviews) - Limited Customization (3 reviews) - Complexity (2 reviews) - Interface Issues (2 reviews) - Lack of Resources (2 reviews) ### What Do G2 Reviewers Say About Vision Helpdesk? *AI-generated summary from verified user reviews* **Pros:** - Users value the **user-friendly interface** and **multi-channel support** features of Vision Helpdesk for efficient ticket management. - Users appreciate the **automation features** of Vision Helpdesk, enhancing productivity and streamlining ticket management effectively. - Users appreciate the **ease of use** of Vision Helpdesk, which simplifies ticket management and enhances overall productivity. - Users benefit from the **efficient ticketing system** of Vision Helpdesk, streamlining workflows and enhancing productivity. - Users appreciate the **automation features** of Vision Helpdesk, significantly boosting productivity and streamlining ticket management. **Cons:** - Users find the **steep learning curve** of Vision Helpdesk challenging, requiring significant time and training to master. - Users often find **limited customization** options in Vision Helpdesk, restricting the ability to meet specific business needs effectively. - Users find the **complex user interface** of Vision Helpdesk overwhelming, posing a steep learning curve for new users. - Users find the **outdated and complex user interface** of Vision Helpdesk overwhelming, particularly for newcomers. - Users struggle with **lack of resources** for automation and documentation, making it hard to access important data. #### What Are Recent G2 Reviews of Vision Helpdesk? **"[Excellent experience using Vision helpdesk software](https://www.g2.com/survey_responses/vision-helpdesk-review-6990362)"** **Rating:** 5.0/5.0 stars *— Abhishek B.* [Read full review](https://www.g2.com/survey_responses/vision-helpdesk-review-6990362) --- **"[Advantages](https://www.g2.com/survey_responses/vision-helpdesk-review-11644001)"** **Rating:** 5.0/5.0 stars *— Himanshu P.* [Read full review](https://www.g2.com/survey_responses/vision-helpdesk-review-11644001) --- #### What Are G2 Users Discussing About Vision Helpdesk? - [What improvements would you recommend for Vision Helpdesk to better meet your customer support needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-vision-helpdesk-to-better-meet-your-customer-support-needs) ### 25. [LiveHelpNow](https://www.g2.com/products/livehelpnow/reviews) LiveHelpNow is an AI-powered customer engagement platform that helps businesses manage conversations across live chat, SMS, and messaging channels from a single interface. It combines real-time chat, automation, and intelligent routing to improve response times and streamline support operations. Teams can use AI assistants, canned responses, and customizable workflows to handle high volumes of inquiries efficiently while maintaining a personalized experience. Proactive chat tools help capture and convert website visitors, while reporting and analytics provide insight into performance and customer behavior. LiveHelpNow integrates with existing systems to keep data connected and is designed to scale with growing teams looking to enhance both customer support and sales engagement. **Average Rating:** 4.3/5.0 **Total Reviews:** 155 **How Do G2 Users Rate LiveHelpNow?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Workflow:** 8.8/10 (Category avg: 8.7/10) - **Customization :** 8.4/10 (Category avg: 8.4/10) - **Customer Portal:** 8.7/10 (Category avg: 8.6/10) **Who Is the Company Behind LiveHelpNow?** - **Seller:** [LiveHelpNow](https://www.g2.com/sellers/livehelpnow) - **Company Website:** https://www.livehelpnow.net - **Year Founded:** 2003 - **HQ Location:** Willow Grove, PA - **Twitter:** @LiveHelpNow (3,746 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/903832/ (15 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Retail - **Company Size:** 48% Small-Business, 35% Mid-Market #### What Are LiveHelpNow's Pros and Cons? **Pros:** - AI Technology (1 reviews) - Automation (1 reviews) - Chat Features (1 reviews) - Customer Support (1 reviews) - Customizability (1 reviews) **Cons:** - Admin Control Issues (1 reviews) - Inadequate Reporting (1 reviews) - Interface Issues (1 reviews) - Lack of Features (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About LiveHelpNow? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **integrated customer service features** of LiveHelpNow, making support fast and efficient. - Users enjoy the **automation capabilities** of LiveHelpNow, streamlining customer service across multiple communication channels. - Users love the **integrated chat features** of LiveHelpNow, making customer service efficient and user-friendly. - Users value the **fast customer support** and ease of use of LiveHelpNow, enhancing their service capabilities. - Users highlight the **ease of customization** in LiveHelpNow, enhancing their experience with tailored solutions. **Cons:** - Users find the **admin control issues** frustrating due to the dated interface and limitations on user permissions. - Users feel the **inadequate reporting** limits precision and complicates transferring information effectively. - Users find the **difficult interface** challenging for non-technical users, affecting ease of use and experience. - Users find the **lack of features** limiting, especially regarding admin settings and accessibility for non-technical users. - Users find the **learning curve steep** , especially for non-technical people navigating the dated admin interface. #### What Are Recent G2 Reviews of LiveHelpNow? **"[Solid product for a great price](https://www.g2.com/survey_responses/livehelpnow-review-9206243)"** **Rating:** 4.5/5.0 stars *— Sean W.* [Read full review](https://www.g2.com/survey_responses/livehelpnow-review-9206243) --- **"[Best Platform for Customer Service](https://www.g2.com/survey_responses/livehelpnow-review-9337808)"** **Rating:** 5.0/5.0 stars *— Marc V.* [Read full review](https://www.g2.com/survey_responses/livehelpnow-review-9337808) --- #### What Are G2 Users Discussing About LiveHelpNow? - [What is LiveHelpNow used for?](https://www.g2.com/discussions/what-is-livehelpnow-used-for) ## What Is Help Desk Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Help Desk Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) --- ## How Do You Choose the Right Help Desk Software? ### What You Should Know About Help Desk Software ### Help desk software buying insights at a glance [Help desk software](https://www.g2.com/categories/help-desk) helps organizations manage and resolve customer, employee, and partner support inquiries across channels like email, chat, phone, and social media. These platforms centralize communication, automate ticket routing, enforce SLAs, and deliver insights through analytics. Organizations use help desk software for internal IT support, external customer service, SLA tracking, and workflow automation. Solutions vary from basic ticketing tools to enterprise-grade platforms with AI assistance, omnichannel engagement, and CRM integration. Some products are tailored for industries like healthcare, finance, or education. Most help desk tools are priced per user monthly or annually. Plans range from free tiers for small teams to enterprise solutions costing up to $6,000 per user/year. The average annual license cost is $672.52 (approximately $56 per user/month), based on G2 pricing data across 100 product editions. If you're evaluating help desk software, consider your team size, ticket volume, required integrations, support for customization, and deployment preferences. Ask vendors: - How flexible is the platform for custom workflows and reports? - What integrations are available (e.g., CRM, collaboration, ITSM)? - How well does the system perform under high ticket volumes? - What onboarding and support resources are offered? - Does the solution include AI or automation features to boost productivity? G2's top-rated helpdesk software currently includes Salesforce Service Cloud, Zoho Desk, Freshdesk, Zendesk Support Suite, and Intercom. ### What is help desk software? G2 defines [help desk software](https://www.g2.com/categories/help-desk) as a category of solutions designed to streamline the handling of customer, employee, and partner inquiries. These platforms consolidate support requests from email, chat, phone, social media, and other channels into a centralized queue, allowing teams to prioritize tickets based on urgency and complexity.&nbsp; Essential capabilities typically include automated ticket routing, SLA management, knowledge base functionality, and analytics for tracking service performance. Help desk software, sometimes called service desk software, is part of the broader landscape of customer service and support tools. Demand continues to climb in response to growing expectations for swift, personalized support. Vendors in this sector are expanding feature sets to include AI-driven chatbots, omnichannel engagement options, and advanced workflow automation.&nbsp; As a result, organizations benefit from improved resolution times, agent productivity, and deeper insights into support trends that inform strategic decision-making. According to current market estimates, the global help desk software sector reached a valuation of approximately $9.9 billion in 2021. Over the next decade, the market is poised to maintain a solid 9.4% CAGR, culminating in an estimated worth of nearly $26.8 billion by the end of 2032. ([_Source 1_](https://www.futuremarketinsights.com/reports/help-desk-software-market)) G2 currently covers 449 help desk products, with 2995 reviews published in the last 12 months. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) ### What are the top reviewed helpdesk software on G2? G2 scores the top-rated help desk tools based on a [proprietary algorithm](https://documentation.g2.com/docs/research-scoring-methodologies) that factors in real-user satisfaction ratings and popularity from review data. Here are the five highest-rated help desk products G2 for this category: #### 1. [SF Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews) - Number of Reviews: 2,000 - Satisfaction: 96 - Market Presence: 99 - G2 Score: 98 #### 2. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - Number of Reviews: 4,797 - Satisfaction: 99 - Market Presence: 92 - G2 Score: 95 #### 3. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - Number of Reviews: 2,807 - Satisfaction: 95 - Market Presence: 88 - G2 Score: 91 #### 4. [Zendesk Support Suite](https://www.g2.com/products/zendesk-support-suite/reviews) - Number of Reviews: 3,797 - Satisfaction: 84 - Market Presence: 92 - G2 Score: 88 #### 5. [Intercom](https://www.g2.com/products/intercom/reviews) - Number of Reviews: 2,029 - Satisfaction: 87 - Market Presence: 83 - G2 Score: 85 These rankings are determined by combining verified user ratings and publicly available web search popularity data: - The **Satisfaction Score** measures user satisfaction with software products based on user feedback, review quality, quantity, and recency. It helps buyers easily understand how well a product meets user expectations. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) - The **Market Presence Score** measures a product's prominence in its market. It combines data from G2 user reviews and external sources, focusing primarily on product-specific factors to reflect real-world popularity and vendor influence. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) - G2 ranks products using a unique scoring system, the **G2 Score** , calculated from genuine user reviews, online data, and social signals. This score makes it easy to compare and evaluate different software products within each G2 category. ([_Source 2_](https://documentation.g2.com/docs/research-scoring-methodologies)) ### Help desk software pricing and cost considerations Most help desk software solutions on the market are priced on a subscription basis, with costs typically calculated per user per month. Help desk software pricing varies significantly depending on the vendor, scale, complexity, and deployment model. Pricing categories usually include: - Free tier: These [freemium offerings](https://www.g2.com/categories/help-desk/free) provide basic functionality, ideal for startups or small teams with limited support needs. They often include essential features such as ticket management and basic knowledge base tools, with restrictions on ticket volumes, integrations, or advanced support capabilities. - Entry-level and mid-market tiers: Aimed at small to mid-sized organizations, these solutions come with moderate feature sets and are typically priced per user per month. They usually cover essential multi-channel support (email, chat, etc.), standard reporting, and [basic automation](https://www.g2.com/categories/help-desk/f/response-automation). According to G2 data covering 45 products across 100 editions, the average annual license cost is about $672.52—roughly $56 per user per month. - Enterprise-level tiers: These comprehensive and highly customizable platforms offer advanced features, such as AI-assisted support, multiple inbox management, extensive automation, deep analytics, and enhanced security. Enterprise-level solutions include premium support, customizable workflows, [voice capabilities](https://www.g2.com/categories/help-desk/f/voice), and [SLA guarantees](https://www.g2.com/categories/help-desk/f/sla-management). High-end offerings can cost up to approximately $6,000 per user per year. Most service desk software solutions are priced per user monthly, though annual payment options are also commonly available. Organizations should carefully evaluate the Total Cost of Ownership (TCO), considering hidden costs such as onboarding, integrations, training, and ongoing technical support. Additional factors such as hardware expenses, IT resources, and maintenance requirements must be considered for on-premises deployments. ### Types of help desk software on G2 Helpdesk software solutions typically fall into the following categories, each with distinctive functionalities suited to specific support and service management needs: - Ticketing systems: These tools focus on centralizing support requests by converting them into actionable tickets, automating workflows, and providing tracking and reporting mechanisms to ensure issues are prioritized and resolved efficiently. - [IT service management (ITSM) solutions](https://www.g2.com/categories/it-service-management-itsm-tools): ITSM tools integrate comprehensive IT service processes, including incident, problem, and change management, often leveraging frameworks like ITIL to streamline overall service delivery and asset management. - Cloud-based help desk software: Such solutions are delivered via the cloud for scalable, always-accessible support platforms that reduce on-premise maintenance and offer flexible subscription models, seamless updates, and integration capabilities. - On-premise help desk software: Installed and managed locally, such products offer high customization and data control for organizations with stringent security or regulatory requirements. They also require an upfront investment in hardware and ongoing maintenance. - Integrated help desk and CRM solutions: Such tools merge core help desk capabilities with [customer relationship management tools](https://www.g2.com/categories/crm) to provide a unified view of customer interactions, aiding support efficiency and overall relationship management. - [Self-service portals](https://www.g2.com/categories/customer-self-service) and [knowledge base systems](https://www.g2.com/categories/knowledge-base-software): These systems empower users to resolve common issues independently through well-organized knowledge bases, FAQs, and community forums, often supplemented with automation and chatbots for immediate assistance. - [Mobile help desk solutions](https://www.g2.com/categories/help-desk/f/mobile-user-support): These solutions enable support agents and customers to manage tickets, communicate, and track service requests through dedicated mobile applications, thus facilitating on-the-go productivity and quick notifications. - Specialized help desk software: Tailored to meet industry-specific requirements, these solutions include specialized compliance tools, advanced security measures, and custom workflows designed to address unique operational processes within healthcare, finance, and more. ### Top help desk software features rated by G2 reviewers Most help desk solutions include foundational capabilities for organizing and addressing user inquiries. These range from basic ticket routing to self-service tools, helping customer support teams handle various communication channels, automate repetitive tasks, and monitor performance. #### Core help desk software features - Ticket management: Tracks the lifecycle of customer support requests or IT incidents from creation to resolution. This includes automated routing, prioritization, and [collaboration tools to ensure tickets reach the right agents](https://www.g2.com/categories/help-desk/f/ticket-collaboration). - Knowledge base management: Enables creating, updating, and maintaining a repository of informational articles or FAQs. This resource helps end users find quick answers and minimizes repetitive inquiries directed to agents. #### Highly rated common help desk software features - [Live chat](https://www.g2.com/categories/help-desk/f/chat-live-support): This service provides real-time messaging capabilities for immediate customer support and faster resolution times. Many buyers report that live chat has a high impact on customer satisfaction. - Alerts/escalation: Automatically send notifications when tickets meet specific criteria, such as reaching an SLA threshold or requiring higher-level assistance. This helps keep response times in check and prevents issues from being overlooked. - Generative AI: Offers AI-powered text generation and summarization to expedite drafting replies or condense lengthy documentation. This feature is increasingly valued for saving time and improving consistency. - Reporting & analytics: Delivers insights into metrics like response times, resolution rates, and customer satisfaction. Buyers often rely on analytical tools to identify bottlenecks and track support efficiency. - Multi-channel communication: Consolidates requests from phone, email, [social media](https://www.g2.com/categories/help-desk/f/social-integration), and other channels into a single dashboard. Having a unified view of customer interactions is crucial for seamless support. - User roles & access controls: Restricts data visibility and system functions based on defined roles or permissions. This ensures sensitive information remains protected while allowing easy collaboration. - Self-service portal: This empowers end users to submit and track their own tickets, access knowledge base content, and even engage with community forums. Many organizations find that self-service options reduce agent workload and improve user autonomy. Additional capabilities may include [email-to-case conversion](https://www.g2.com/categories/help-desk/f/email-to-case), [attachments and screencast sharing](https://www.g2.com/categories/help-desk/f/attachments-screencasts), and [customer and contact database features](https://www.g2.com/categories/help-desk/f/customer-and-contacts-database). ### Top service desk software benefits identified by G2 reviewers Effective help desk software implementation offers multiple strategic benefits, including: **Improved ticket resolution & efficiency:** Help desk software streamlines ticket routing and management, ensuring rapid response times and swift issue resolution. _“The tool handles ticket assignments and basic replies, saving me hours weekly. It’s benefiting me by giving me more time to focus on solving customer problems instead of just organizing them, and my response times have improved so much that my customers are noticeably happier”_ - [Ayush C., Founder](https://www.g2.com/products/zoho-desk/reviews/zoho-desk-review-10951396). **Effective automation & SLA management:** Service desk tools help with automated responses, proactive SLA tracking, and escalation processes that maintain consistent service quality and prevent delays. _“Its automation features handle repetitive tasks, freeing the team to focus on complex customer needs. This has increased team productivity, customer satisfaction, and more efficient management of high support volumes.”_ - [Jenny P., Senior Operations Manager](https://www.g2.com/products/freshdesk/reviews/freshdesk-review-10742210). **Actionable reporting & analytics:** Helpdesk tools offer comprehensive dashboards and reporting features that deliver insights into performance metrics, supporting data-driven decision-making and continuous improvement. “_The integration with our existing systems has been seamless, and the dashboards and reporting capabilities provide helpful insights into our customer service performance._” - [Eric A., Customer Service Manager](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-10415064). **User-friendly interface & ease of use:** G2 reviewers also report that an intuitive design for service desk software minimizes training needs and accelerates agent adoption, contributing to smoother daily operations. _“The interface is clean and very easy to navigate, the user guide is easy to follow, and the training process is less than 2 days.”_ - [Jennifer C., Client Services Senior Lead](https://www.g2.com/products/zendesk-support-suite/reviews/zendesk-support-suite-review-9874966). ### Top help desk tools challenges identified by G2 reviewers Navigating help desk software requires careful consideration of potential obstacles. Insights gathered from user reviews on G2 reveal several recurring challenges that can significantly impact the software’s effectiveness and overall return on investment. Understanding these issues—and knowing the right questions to ask vendors—empowers buyers to make more informed decisions. **1. Customization complexity & limited flexibility:** Reviewers frequently express concerns over tailoring workflows, dashboards, and interfaces to match their unique business processes. This rigidity can hamper operational efficiency and obstruct the desired level of personalization. - **Essential questions to ask your help desk software vendor:** How configurable is the platform for custom workflows and reporting? Can the helpdesk solution evolve with changing business processes without requiring extensive custom code? - **How to overcome the challenge:** Look for service desk platforms that offer modular, scalable customization options. A flexible architecture allows for incremental enhancements and ensures the tool remains adaptable to future needs. **2. Performance under high ticket volumes:** As support teams handle increasing inquiries, some help desk tools experience performance slowdowns or bottlenecks—especially during peak periods. This can negatively affect response times and overall productivity. - **Essential questions to ask your help desk software vendor:** What performance benchmarks are available for high-volume environments? How does the system maintain speed and responsiveness during peak times? - **How to overcome the challenge:** Evaluate help desk solutions with proven scalability, robust infrastructure, and real-world performance metrics in similar operational settings. Testing under simulated high-load conditions during pilot phases can provide valuable assurance. **3. Integration limitations:** Many help desk reviewers express disappointment regarding the difficulty of integrating with legacy systems. Non-standard third-party tools can disrupt a unified customer support ecosystem, leading to fragmented data and inefficiencies in workflow. - **Essential questions to ask your help desk software vendor:** Can you provide examples of integrations with popular CRM, collaboration, and ITSM tools? How does the solution handle integrations with older or custom systems? - **How to overcome the challenge:** Choose help desk platforms with a comprehensive API ecosystem and flexible integration capabilities that minimize the need for complex, custom integrations. ### What is help desk software used for? Analysis of help desk software reviews reveals the following common scenarios: - **Internal IT support:** Organizations use help desk tools to track and resolve internal IT incidents and service requests, ensuring that technical issues are addressed quickly and internal operations remain smooth. - **Customer service & support:** Businesses rely on these platforms to manage external customer inquiries by consolidating communications from email, live chat, social media, and other channels into a single ticketing system. This centralization ensures customer issues are captured, prioritized, and resolved efficiently. - **Multi-channel communication management:** Reviewers say help desk software streamlines interactions across multiple communication channels, such as phone, email, chat, and social media, ensuring that support teams have a unified view of all customer engagements and can respond effectively to each query. - **Workflow automation and SLA tracking:** Reviewers highlight the importance of automated ticket routing, real-time notifications, and strict SLA management in maintaining high support quality. ### Who uses helpdesk software? Help desk software users span various roles, from frontline support staff to strategic decision-makers. Based on G2 reviewer demographics, typical users include customer support managers, IT managers/administrators, and service desk analysts/technicians, with additional participation from directors of operations and business owners. Common industries include technology/SaaS, e-commerce/retail, and financial services, with significant representation in telecommunications, education, and healthcare. ### Common service desk software integrations Extensive user review data reveals that help desk solutions are frequently integrated with several key categories of software to enhance operational efficiency and create a unified support environment: - **CRM systems:** Integration with [customer relationship management platforms](https://www.g2.com/categories/crm) provides a unified view of customer interactions. This enables support teams to access comprehensive customer profiles and historical data, ensuring that every support case is handled with full context. - **Collaboration & communication platforms:** Connecting help desk software with [internal messaging and collaboration tools](https://www.g2.com/categories/internal-communications) streamlines communication among support teams. This integration facilitates real-time ticket updates and collaborative problem-solving, leading to faster resolution times and improved team coordination. - **Email platforms & automation tools:** Integrations with widely used [email](https://www.g2.com/categories/email) and automation systems allow for automatically converting incoming messages into support tickets. This reduces manual entry, maintains consistency in communication, and ensures that customer inquiries are efficiently tracked across channels. - **Workflow and custom integration tools:** Help desk software can synchronize data across various applications, such as [project management](https://www.g2.com/categories/project-management) and [analytics tools](https://www.g2.com/categories/analytics-platforms), by leveraging flexible integration methods and workflow automation technologies. This enhances overall operational visibility and supports more efficient, data-driven decision-making. - **Additional integrations:** Many users also value connections with other [task management](https://www.g2.com/categories/task-management-software) and [business intelligence tools](https://www.g2.com/categories/business-intelligence), further streamlining processes and ensuring that support performance aligns closely with broader organizational objectives. ### Future of helpdesk software - **AI-powered automation and predictive support:** Helpdesk software is becoming increasingly intelligent, with AI and [machine learning](https://www.g2.com/articles/what-is-machine-learning) driving automation, faster ticket resolution, and smarter self-service. AI tools can prioritize tickets, suggest solutions, and even resolve routine issues autonomously, freeing up agents for complex queries. Predictive analytics will help identify recurring problems before they escalate, improving uptime and customer trust. ([_Source 3_](https://www.manageengine.com/products/service-desk/help-desk-software/future-help-desk-support-trends.html)) - **Omnichannel and conversational experiences:** Future-ready helpdesks will seamlessly integrate chat, email, social media, and voice into a unified interface. Conversational AI will humanize interactions, reduce friction, and offer 24/7 support. ([_Source 4_](https://www.zendesk.com/newsroom/press-releases/cx-trends-2024)) - **Mobility and remote support:** With the rise of hybrid work, mobile-first helpdesk apps will enable technicians to manage tickets and provide real-time support anywhere, increasing agility and responsiveness. ([_Source 3_](https://www.manageengine.com/products/service-desk/help-desk-software/future-help-desk-support-trends.html)) ### Sources 1. [Help Desk Software Market Analysis – Demand & Forecast 2022-2032](https://www.futuremarketinsights.com/reports/help-desk-software-market), Future Market Insights. 2. G2 reviews data: G2 reviews are sourced from verified software users and factor in satisfaction ratings, market presence, and real-time popularity data. Rankings in this guide are based on an analysis of G2 user reviews published within the last 12 months. For more details, read [G2’s full scoring methodology](https://documentation.g2.com/docs/research-scoring-methodologies). 3. [Future of help desk support](https://www.manageengine.com/products/service-desk/help-desk-software/future-help-desk-support-trends.html), ManageEngine. 4. [AI ushers in era of intelligent CX, fuels massive industry transformation](https://www.zendesk.com/newsroom/press-releases/cx-trends-2024)​, Zendesk. ### --- ## What Are the Most Common Questions About Help Desk Software? *AI-generated · Last updated: June 3, 2026* ### Most recommended tech support software for medium-sized apps Based on G2 reviews, several products in the Help Desk category are repeatedly described as strong fits for organized ticketing, automation, and multichannel support. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — scalable ticketing and automation workflows. - [Zoho Desk](https://www.g2.com/products/zoho-desk) — centralized support with follow-up visibility. - [Freshdesk](https://www.g2.com/products/freshdesk) — easy adoption with strong ticket organization. - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub) — centralized customer context and ticketing. ### Best help desk software for small business IT support Based on G2 reviews, buyers looking at help desk software for small business IT support often focus on ease of setup, ticket organization, and automation. - [Freshdesk](https://www.g2.com/products/freshdesk) — centralized ticketing with easy setup. - [Zoho Desk](https://www.g2.com/products/zoho-desk) — structured follow-up and visibility tools. - [Freshservice](https://www.g2.com/products/freshservice) — asset visibility with IT request workflows. - [Atera](https://www.g2.com/products/atera) — remote support with ticket management. ### Best customer support service software for software industries Based on G2 reviews, buyers in software environments often prioritize multichannel support, workflow automation, and visibility into customer history. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — omnichannel support with strong automation. - [Freshdesk](https://www.g2.com/products/freshdesk) — centralized support for growing teams. - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub) — unified customer context and ticketing. - [Gorgias](https://www.g2.com/products/gorgias) — centralized conversations with ecommerce context. ### What are the most important features in help desk tools According to verified users, the most important features in help desk tools are centralized ticket management, easy routing, automation, and visibility into customer history. Reviewers repeatedly mention that teams want one place for email, chat, calls, and support requests so work does not get lost between channels. Automation for assigning tickets, sending updates, and reducing repetitive work is also a recurring priority. Many reviews highlight reporting, dashboards, and knowledge base functionality as important for improving consistency and helping teams respond faster. Ease of setup and usability also matter because support teams need tools they can adopt quickly without creating more administrative work. ### How do teams use Help Desk for ticket management G2 reviewers mention that teams use Help Desk platforms to collect requests from multiple channels, convert them into trackable tickets, and keep ownership clear through the full resolution process. Common workflows include assigning tickets to the right queue or agent, adding internal notes, using macros for repeat issues, and checking customer history before replying. Reviews also describe teams using dashboards and status views to monitor open work, prioritize urgent issues, and avoid duplicate responses. Across recent feedback, ticket management is often tied to faster handoffs, clearer accountability, and less time spent switching between inboxes, chats, and separate systems.