# Top Free Help Desk Software - Page 5 Help desks receive customer complaints through channels like toll-free numbers, websites, chatbots, or email. Fielding a large number of customer requests can get overwhelming fast. The larger a business or more complex a product, the more likely it is teams will field a number of customer inquiries a day. A help desk is a resource designed  to provide customers or end users with the technical support or information needed to fully enjoy a company's product. Technical support analysts will then receive the ticket and scale the problem through internal channels to help the customer find a resolution. If you'd like to see more products and to evaluate additional feature options, compare all [Help Desk Software](https://www.g2.com/categories/help-desk) to ensure you get the right product. ## View Free Help Desk Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **216** Help Desk Products Available View all [Help Desk Software](https://www.g2.com/categories/help-desk) View all [Help Desk Software](https://www.g2.com/categories/help-desk) ### [Jitbit Helpdesk](https://www.g2.com/products/jitbit-helpdesk/reviews) [By Jitbit Software](https://www.g2.com/sellers/jitbit-software-1d6d9da2-3fd1-44b2-b19c-a2b77e0ea122) [ (53)4.3 out of 5 ](https://www.g2.com/products/jitbit-helpdesk/reviews#reviews "Read Jitbit Helpdesk Reviews") Product Description Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-inte **Industries:** Information Technology and Services · **Market Segment:** 66% Mid-Market, 26% Enterprise ML For sure, what is the most surprising feature of this product is the opportunity to organize your work sub dividing the total amount between...[Read review](https://www.g2.com/products/jitbit-helpdesk/reviews/jitbit-helpdesk-review-1078486) ![James W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James W.") JW User interface is intuitive and easy to navigate.[Read review](https://www.g2.com/products/jitbit-helpdesk/reviews/jitbit-helpdesk-review-1198438) Year Founded 2004 HQ Location Edinburgh, Scotland Company Website https://www.jitbit.com Twitter @jitbithelpdesk LinkedIn® Page https://www.linkedin.com/company/352453/ ### [monday service](https://www.g2.com/products/monday-service/reviews) [By monday.com](https://www.g2.com/sellers/monday-com-d88207e4-9e92-412d-903b-61cd13ca592b) [ (112)4.5 out of 5 ](https://www.g2.com/products/monday-service/reviews#reviews "Read monday service Reviews") Product Description monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams **Industries:** Marketing and Advertising, Information Technology and Services · **Market Segment:** 43% Mid-Market, 37% Small-Business TH The automation features are what really made the biggest difference for me. Once everything is set up properly, a lot of the repetitive work simply...[Read review](https://www.g2.com/products/monday-service/reviews/monday-service-review-12674676) ST We handle industrial mechanical, electrical, and HVAC maintenance for a large manufacturing plant as well as commercial facilities. Monday sevice...[Read review](https://www.g2.com/products/monday-service/reviews/monday-service-review-12789147) Year Founded 2012 HQ Location Tel Aviv Company Website https://monday.com/ Twitter @mondaydotcom LinkedIn® Page https://www.linkedin.com/company/mondaydotcom Ownership NASDAQ: MNDY [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [Enchant](https://www.g2.com/products/enchant/reviews) [By Enchant](https://www.g2.com/sellers/enchant) [ (65)4.8 out of 5 ](https://www.g2.com/products/enchant/reviews#reviews "Read Enchant Reviews") Product Description Enchant is a helpdesk and knowledge base software solution. **Users:** Director · **Industries:** Retail, Computer Software · **Market Segment:** 83% Small-Business, 12% Mid-Market KB We had been using a competitor's software for years when they raised the price by 4x (four times). The software company had been bought out by a...[Read review](https://www.g2.com/products/enchant/reviews/enchant-review-9205923) ![Stefan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stefan C.") SC If you do expect your ticketing to simply just work ... When your business requires support in no time at all ... Looking for a rock solid...[Read review](https://www.g2.com/products/enchant/reviews/enchant-review-9427906) HQ Location Arkansas, United States Company Website https://enchant.com Twitter @enchant LinkedIn® Page https://www.linkedin.com/company/enchant-com/ ### [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) [By Jotform](https://www.g2.com/sellers/jotform) [ (722)4.5 out of 5 ](https://www.g2.com/products/jotform-ai-agents/reviews#reviews "Read Jotform AI Agents Reviews") Product Description Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age **Users:** Owner, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 72% Small-Business, 12% Mid-Market User SentimentHow are these determined? Reviewers frequently mention the ease of setup, the ability to personalize the AI agents, and the efficiency it brings to their businesses by automating repetitive tasks and improving customer interaction. Reviewers noted some issues with the training process, limitations in customization, occasional inaccuracies in AI responses, and challenges with certain features such as resetting chats and embedding into forms. Year Founded 2006 HQ Location San Francisco, California Company Website https://www.jotform.com/ Twitter @Jotform LinkedIn® Page https://www.linkedin.com/company/3541463/ ### [Desk360](https://www.g2.com/products/desk360/reviews) [By Teknasyon](https://www.g2.com/sellers/teknasyon) [ (55)4.5 out of 5 ](https://www.g2.com/products/desk360/reviews#reviews "Read Desk360 Reviews") Product Description Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It l **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 78% Small-Business, 20% Mid-Market ![Oğuz B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oğuz B.") OB Desk360 is way more affordable than the other customer support platforms. It does what others do, and not that expensive. To be honest, when I...[Read review](https://www.g2.com/products/desk360/reviews/desk360-review-4636850) ![Verified User in Chemicals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Chemicals") AC The free plan opportunities made it easier for me to experience.[Read review](https://www.g2.com/products/desk360/reviews/desk360-review-5031686) Year Founded 2013 HQ Location İstanbul, Maslak Company Website https://teknasyon.com/ LinkedIn® Page https://www.linkedin.com/company/teknasyon/ ### [eDesk](https://www.g2.com/products/edesk/reviews) [By xSellco Software](https://www.g2.com/sellers/xsellco-software) [ (72)4.5 out of 5 ](https://www.g2.com/products/edesk/reviews#reviews "Read eDesk Reviews") Product Description eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars: Pre-sales Support, Streamline Support, and Build Loyalty. **Users:** Director · **Industries:** Retail, Automotive · **Market Segment:** 78% Small-Business, 14% Mid-Market JM Like many other helpdesk software providers, they had suitable integrations.[Read review](https://www.g2.com/products/edesk/reviews/edesk-review-8839238) ![Abderrahmane H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abderrahmane H.") AH eDesk truly shines with its comprehensive platform integrations - it connects seamlessly with all the channels we need without any hassle. The...[Read review](https://www.g2.com/products/edesk/reviews/edesk-review-11409477) HQ Location Dublin, Dublin Company Website https://www.xsellco.com/ Twitter @XSellco LinkedIn® Page https://www.linkedin.com/company/edeskdotcom/ ### [Teamwork Desk](https://www.g2.com/products/teamwork-desk/reviews) [By Teamwork](https://www.g2.com/sellers/teamwork) [ (58)4.3 out of 5 ](https://www.g2.com/products/teamwork-desk/reviews#reviews "Read Teamwork Desk Reviews") Product Description Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one centra **Industries:** Marketing and Advertising, Information Technology and Services · **Market Segment:** 71% Small-Business, 24% Mid-Market ![Verified User in Warehousing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Warehousing") AW The ability to see by person how many tickets they have responded to, and average response times. I also like that tickets can be assigned to...[Read review](https://www.g2.com/products/teamwork-desk/reviews/teamwork-desk-review-560032) ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL It tells you if someone else is working on your ticket[Read review](https://www.g2.com/products/teamwork-desk/reviews/teamwork-desk-review-775267) Year Founded 2007 HQ Location Cork Company Website https://www.teamwork.com Twitter @teamwork LinkedIn® Page https://www.linkedin.com/company/1042291/ ### [Milvus TI](https://www.g2.com/products/milvus-ti/reviews) [By Milvus](https://www.g2.com/sellers/milvus) [ (132)4.8 out of 5 ](https://www.g2.com/products/milvus-ti/reviews#reviews "Read Milvus TI Reviews") Product Description O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional **Users:** Analista de Suporte, Analista de TI · **Industries:** Information Technology and Services, Computer Networking · **Market Segment:** 45% Small-Business, 42% Mid-Market ![Andreza S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andreza S.") AS Extremely complete and customizable tool, excellent support and onboarding as well. In addition to great cost-effectiveness.[Read review](https://www.g2.com/products/milvus-ti/reviews/milvus-ti-review-12114005) ![Jean F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jean F.") JF What I like most about Milvus IT is the ease of use. The platform is well-organized, practical, and helps manage everything simply, without...[Read review](https://www.g2.com/products/milvus-ti/reviews/milvus-ti-review-12236448) HQ Location São Caetano do Sul, BR Company Website https://milvus.com.br LinkedIn® Page https://www.linkedin.com/company/milvusbr/ ### [ThriveDesk](https://www.g2.com/products/thrivedesk/reviews) [By ThriveDesk](https://www.g2.com/sellers/thrivedesk) [ (49)4.8 out of 5 ](https://www.g2.com/products/thrivedesk/reviews#reviews "Read ThriveDesk Reviews") Product Description ThriveDesk is a full featured customer service software for SaaS and eCommerce. Features included Shared Inbox, Live Chat, Chatbot, Knowledge Base and more.. **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 92% Small-Business, 31% Mid-Market ![Phuong N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phuong N.") PN What I like best about ThriveDesk: (1) Well-established company (not a startup); (2) The support team is quick and very helpful; (3) All-in-one...[Read review](https://www.g2.com/products/thrivedesk/reviews/thrivedesk-review-5070096) ![HM S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HM S.") HS The best things about ThriveDesk to me are its shared inbox, community, self-service portal, customizable live chat, team member assigning feature,...[Read review](https://www.g2.com/products/thrivedesk/reviews/thrivedesk-review-5074046) Year Founded 2024 HQ Location Dhaka, BD Company Website https://www.thrivedesk.com/ Twitter @thrivedesk LinkedIn® Page https://www.linkedin.com/company/thrivedeskhq/ ### [Apptivo](https://www.g2.com/products/apptivo/reviews) [By Apptivo](https://www.g2.com/sellers/apptivo) [ (223)4.4 out of 5 ](https://www.g2.com/products/apptivo/reviews#reviews "Read Apptivo Reviews") Product Description Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing **Users:** Owner, President · **Industries:** Marketing and Advertising, Construction · **Market Segment:** 82% Small-Business, 14% Mid-Market RB I like that it has own app, and that it covers all of the needs of my company in one place. Anytime I have seen something that could be improved,...[Read review](https://www.g2.com/products/apptivo/reviews/apptivo-review-8170670) ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Apptivo is very intuitive, user friendly and cost effective for small teams. Very helpful platform for CRM for small business, but customizing for...[Read review](https://www.g2.com/products/apptivo/reviews/apptivo-review-8540244) Year Founded 2009 HQ Location Fremont, California Company Website https://www.apptivo.com/ Twitter @Apptivo LinkedIn® Page https://www.linkedin.com/company/987634/ Phone +1 (855) 345-2777 ### [Stonly](https://www.g2.com/products/stonly/reviews) [By Stonly](https://www.g2.com/sellers/stonly) [ (132)4.8 out of 5 ](https://www.g2.com/products/stonly/reviews#reviews "Read Stonly Reviews") Product Description Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 58% Small-Business, 34% Mid-Market ![Sarah V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah V.") SV I love how Stonly is very easy to use. It's straightforward and easy to work with to complete my projects. There are a LOT of benefits using...[Read review](https://www.g2.com/products/stonly/reviews/stonly-review-8159341) ![Miguel L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miguel L.") ML We have developed a FAQ's page for one of our clients and they loved it[Read review](https://www.g2.com/products/stonly/reviews/stonly-review-8173217) Year Founded 2018 HQ Location Paris, FR Company Website https://stonly.com/ Twitter @stonly LinkedIn® Page https://www.linkedin.com/company/stonly/ ### [ALVAO Service Desk](https://www.g2.com/products/alvao-service-desk/reviews) [By ALVAO](https://www.g2.com/sellers/alvao) [ (52)4.6 out of 5 ](https://www.g2.com/products/alvao-service-desk/reviews#reviews "Read ALVAO Service Desk Reviews") Product Description ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tic **Industries:** Government Administration · **Market Segment:** 65% Mid-Market, 29% Enterprise ![Veeral O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Veeral O.") VO The best part is the integration with Microsoft Outlook and other products. It is based on ITIL framework as well.[Read review](https://www.g2.com/products/alvao-service-desk/reviews/alvao-service-desk-review-5034090) ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") AO ITIL compliant service desk provides a comfortable way how users can communicate with the IT department as a single point of contact. Ease of...[Read review](https://www.g2.com/products/alvao-service-desk/reviews/alvao-service-desk-review-6633483) Year Founded 1999 HQ Location Brno, CZ Company Website https://www.alvao.com LinkedIn® Page https://www.linkedin.com/company/alvao/ ### [Wavity Help and Service Desk](https://www.g2.com/products/wavity-help-and-service-desk/reviews) [By Wavity](https://www.g2.com/sellers/wavity-945dce21-f871-40dc-a74f-77400146c1aa) [ (35)4.7 out of 5 ](https://www.g2.com/products/wavity-help-and-service-desk/reviews#reviews "Read Wavity Help and Service Desk Reviews") Product Description Wavity’s Modern, Easy to Use, Maintain and Operate Help and Service Desk Solution can be used by Organizations of all sizes – whether you are a small organization using spreadsheets and ad-hoc homegro **Industries:** Mechanical or Industrial Engineering · **Market Segment:** 71% Mid-Market, 17% Small-Business AG Ticket management and Leave management are the best[Read review](https://www.g2.com/products/wavity-help-and-service-desk/reviews/wavity-help-and-service-desk-review-7519721) SS A modern ticketing tool with all features available.it is highly customizable as it is a zero code solution.[Read review](https://www.g2.com/products/wavity-help-and-service-desk/reviews/wavity-help-and-service-desk-review-8146038) Year Founded 2016 HQ Location San Jose, CA Company Website https://www.wavity.com/ Twitter @WavityInc LinkedIn® Page https://www.linkedin.com/company/wavity/ ### [HelpDesk](https://www.g2.com/products/helpdesk/reviews) [By Text](https://www.g2.com/sellers/text) [ (34)4.6 out of 5 ](https://www.g2.com/products/helpdesk/reviews#reviews "Read HelpDesk Reviews") Product Description HelpDesk is a ticketing solution that simplifies interactions between agents and customers, transforming each customer interaction into a chance to provide exceptional service. Featuring advanced t **Industries:** Computer Software, Marketing and Advertising · **Market Segment:** 59% Small-Business, 35% Mid-Market GL What I like about HelpDesk is that it allows you to create teams of service agents that can be assigned different tasks, however, absolutely...[Read review](https://www.g2.com/products/helpdesk/reviews/helpdesk-review-2980737) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC We can now manage support messages from our customers in one shared email box. And the canned responses (template messages) is a real time saver.[Read review](https://www.g2.com/products/helpdesk/reviews/helpdesk-review-4332889) Year Founded 2002 HQ Location Boston, MA, USA Company Website https://www.text.com/ Twitter @text\_hq LinkedIn® Page https://www.linkedin.com/company/text/ Ownership WSE: TXT ### [Octadesk](https://www.g2.com/products/octadesk/reviews) [By Octadesk](https://www.g2.com/sellers/octadesk) [ (66)4.6 out of 5 ](https://www.g2.com/products/octadesk/reviews#reviews "Read Octadesk Reviews") Product Description The only AI service platform for all teams: from marketing to sales and after-sales. Centralize conversations and calls, prioritize what matters and automate what you can. **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 62% Small-Business, 35% Mid-Market ![Vinicius T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinicius T.") VT Ease of use, chatbox allowing a wide range of implementations, allowing easy use via app or browser, and most importantly, adding to our own system.[Read review](https://www.g2.com/products/octadesk/reviews/octadesk-review-11512182) ![Lugyana L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lugyana L.") LL I like the practicality of viewing social networks through conversations, in addition to the entire structure that is easy to configure, a system...[Read review](https://www.g2.com/products/octadesk/reviews/octadesk-review-11512200) Year Founded 2008 HQ Location Sao Paulo, SP Company Website https://www.octadesk.com Twitter @octadesk LinkedIn® Page https://www.linkedin.com/company/octadesk/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. 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