# Top Free Help Desk Software - Page 4 Help desks receive customer complaints through channels like toll-free numbers, websites, chatbots, or email. Fielding a large number of customer requests can get overwhelming fast. The larger a business or more complex a product, the more likely it is teams will field a number of customer inquiries a day. A help desk is a resource designed  to provide customers or end users with the technical support or information needed to fully enjoy a company's product. Technical support analysts will then receive the ticket and scale the problem through internal channels to help the customer find a resolution. If you'd like to see more products and to evaluate additional feature options, compare all [Help Desk Software](https://www.g2.com/categories/help-desk) to ensure you get the right product. ## View Free Help Desk Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **216** Help Desk Products Available View all [Help Desk Software](https://www.g2.com/categories/help-desk) View all [Help Desk Software](https://www.g2.com/categories/help-desk) ### [Pylon](https://www.g2.com/products/pylon-pylon/reviews) [By Pylon](https://www.g2.com/sellers/pylon) [ (110)4.7 out of 5 ](https://www.g2.com/products/pylon-pylon/reviews#reviews "Read Pylon Reviews") Product Description Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We help hundreds of fast growing companies like Deel, Hightouch, and Merge to scale their customer operations. Pylon helps co **Users:** Head of Customer Success, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 64% Small-Business, 19% Mid-Market AN What stands out most is how well it integrates into existing workflows. The Slack integration in particular has been a game-changer for our team's...[Read review](https://www.g2.com/products/pylon-pylon/reviews/pylon-review-12754015) MM Intuitive case workflow management with flexible rules and filtering[Read review](https://www.g2.com/products/pylon-pylon/reviews/pylon-review-12754818) HQ Location San Francisco, CA Company Website https://www.usepylon.com/ LinkedIn® Page https://www.linkedin.com/company/usepylon/ ### [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) [By Vtiger](https://www.g2.com/sellers/vtiger) [ (415)4.3 out of 5 ](https://www.g2.com/products/vtiger-all-in-one-crm/reviews#reviews "Read Vtiger All-In-One CRM Reviews") Product Description Vtiger’s mission is to build software that gives customer-facing teams at small- and medium-sized businesses the ability to create fruitful and enduring relationships with customers. Vtiger CRM provi **Users:** CEO, Managing Director · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 68% Small-Business, 30% Mid-Market ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC It is an all-in-one review. Almost everything you needed can be found on the CRM though the options are very limited to free edition users. It is...[Read review](https://www.g2.com/products/vtiger-all-in-one-crm/reviews/vtiger-all-in-one-crm-review-6908919) ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM I like that vTiger can hold all of the data necessary in a CRM and is customizable to organize the different information in an understandable way....[Read review](https://www.g2.com/products/vtiger-all-in-one-crm/reviews/vtiger-all-in-one-crm-review-7426286) Year Founded 2004 HQ Location Cupertino, California Company Website https://www.vtiger.com Twitter @vtigercrm LinkedIn® Page https://www.linkedin.com/company/1270573/ Phone 1-877-784-9277 [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [Trengo](https://www.g2.com/products/trengo/reviews) [By Trengo](https://www.g2.com/sellers/trengo) [ (246)4.3 out of 5 ](https://www.g2.com/products/trengo/reviews#reviews "Read Trengo Reviews") Product Description Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agent **Industries:** Leisure, Travel & Tourism, Apparel & Fashion · **Market Segment:** 73% Small-Business, 26% Mid-Market ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH User friendly Intuative Layout A lot of good features such as flowbots, reporting, chat etc Fair pricing tiers Easy to amend Support from...[Read review](https://www.g2.com/products/trengo/reviews/trengo-review-9033365) ![Ernesto E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ernesto E.") EE Highlight the features and the competitive price of the solution.[Read review](https://www.g2.com/products/trengo/reviews/trengo-review-9095299) Year Founded 2017 HQ Location Utrecht, Utrecht, Netherlands Company Website https://www.trengo.com Twitter @TrengoHQ LinkedIn® Page https://www.linkedin.com/company/trengo/about/ ### [Agile CRM](https://www.g2.com/products/agile-crm/reviews) [By Agile CRM](https://www.g2.com/sellers/agile-crm) [ (368)4.0 out of 5 ](https://www.g2.com/products/agile-crm/reviews#reviews "Read Agile CRM Reviews") Product Description Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB' **Users:** Founder, CEO · **Industries:** Marketing and Advertising, Information Technology and Services · **Market Segment:** 76% Small-Business, 16% Mid-Market ![lisa f.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "lisa f.") LF I'm pleased to say that this tool is both affordable and incredibly easy to set up and use. I was able to implement it quickly with minimal...[Read review](https://www.g2.com/products/agile-crm/reviews/agile-crm-review-8044387) ![Federico Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Federico Z.") FZ Ease of use and simple parameterization, even in its free version[Read review](https://www.g2.com/products/agile-crm/reviews/agile-crm-review-8118367) Year Founded 2013 HQ Location Dallas, TX Company Website https://www.agilecrm.com Twitter @agilecrm LinkedIn® Page https://www.linkedin.com/company/3156418/ ### [Track-It!](https://www.g2.com/products/track-it/reviews) [By BMC Helix](https://www.g2.com/sellers/bmc-helix) [ (100)3.7 out of 5 ](https://www.g2.com/products/track-it/reviews#reviews "Read Track-It! Reviews") Product Description Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to us **Industries:** Information Technology and Services, Higher Education · **Market Segment:** 56% Mid-Market, 29% Enterprise ![Verified User in Civil Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civil Engineering") AC Reliability and consistency. It does a good job of tracking tickets and reporting for IT staff and management [Read review](https://www.g2.com/products/track-it/reviews/track-it-review-365592) ![Jose Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose Q.") JQ Track-It may look as a simple, small and compact client-server application for handling tickets and asset management. You'll be surprised. Not only...[Read review](https://www.g2.com/products/track-it/reviews/track-it-review-474537) Year Founded 2025 HQ Location N/A Company Website https://www.helixops.ai/ LinkedIn® Page https://www.linkedin.com/company/bmchelix/ ### [Richpanel](https://www.g2.com/products/richpanel/reviews) [By Richpanel](https://www.g2.com/sellers/richpanel) [ (94)4.7 out of 5 ](https://www.g2.com/products/richpanel/reviews#reviews "Read Richpanel Reviews") Product Description Richpanel is the AI-native helpdesk for ecommerce and DTC brands. You hire an AI support team and the helpdesk your humans work in, on one platform and one bill. The AI resolves the repeat work end to **Users:** Customer Service Manager · **Industries:** Retail, Health, Wellness and Fitness · **Market Segment:** 82% Small-Business, 17% Mid-Market ![Mark C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark C.") MC The team at Richpanel are super talented and helpful. They completely understand the challenges of an SME and work with you to deliver a successful...[Read review](https://www.g2.com/products/richpanel/reviews/richpanel-review-4387723) ![Hov M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hov M.") HM From the product: Ease of use for the customer. Easy authentication, easy access to order and account info, and natural flow to self-resolve...[Read review](https://www.g2.com/products/richpanel/reviews/richpanel-review-4468433) Year Founded 2019 HQ Location San Jose, California Company Website https://richpanel.com/ Twitter @Richpanel LinkedIn® Page https://www.linkedin.com/company/13686962/ ### [Issuetrak](https://www.g2.com/products/issuetrak/reviews) [By Issuetrak](https://www.g2.com/sellers/issuetrak) [ (63)4.1 out of 5 ](https://www.g2.com/products/issuetrak/reviews#reviews "Read Issuetrak Reviews") Product Description At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issu **Industries:** Information Technology and Services, Hospital & Health Care · **Market Segment:** 37% Mid-Market, 32% Enterprise ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH We have been utilizing Issuetrak for over years now. Our initial reason for purchase was so that we could utilize it as an issue/bug tracking...[Read review](https://www.g2.com/products/issuetrak/reviews/issuetrak-review-17002) ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") IH Stable. It is one of the systems that we have that do not require much maintenance and attention. It runs itself!! While it is not very graphic...[Read review](https://www.g2.com/products/issuetrak/reviews/issuetrak-review-17122) Year Founded 1992 HQ Location Virginia Beach, Virginia Company Website https://www.issuetrak.com Twitter @Issuetrak LinkedIn® Page https://www.linkedin.com/company/389461/ Phone +1 (866) 477-8387 ### [DoneDone](https://www.g2.com/products/donedone/reviews) [By DoneDone](https://www.g2.com/sellers/donedone) [ (86)4.6 out of 5 ](https://www.g2.com/products/donedone/reviews#reviews "Read DoneDone Reviews") Product Description If you're looking for the most essential features in a task tracker and shared inbox, look no further than DoneDone. We work hard to make our product simple and easy to use, so you can focus on gettin **Users:** CEO, Director · **Industries:** Marketing and Advertising, Information Technology and Services · **Market Segment:** 91% Small-Business, 7% Mid-Market AA One of the standout features of Donedone.com is its simplicity and ease of use. The user interface is clean and intuitive, allowing team members to...[Read review](https://www.g2.com/products/donedone/reviews/donedone-review-7836636) Year Founded 2007 HQ Location Austin, US Company Website https://www.donedone.com Twitter @GetDoneDone LinkedIn® Page https://www.linkedin.com/company/donedone/ ### [Deskero](https://www.g2.com/products/deskero/reviews) [By Nabra ltd](https://www.g2.com/sellers/nabra-ltd) [ (64)4.3 out of 5 ](https://www.g2.com/products/deskero/reviews#reviews "Read Deskero Reviews") Product Description Simple help desk software for effective customer engagement - Deskero brings you new ways to interact with clients, engaging them in personal conversations through a simple, effective, no-frills satis **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 66% Small-Business, 27% Mid-Market HS It has everything necessary to provide technical support, my expectations are very high. It is highly customizable and very intuitive. I also...[Read review](https://www.g2.com/products/deskero/reviews/deskero-review-1162054) ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Very easy to use , pricing is great . A great tool for effective customer management. free 14 days trial is available for this software user can...[Read review](https://www.g2.com/products/deskero/reviews/deskero-review-1278329) Year Founded 2012 HQ Location London, United Kingdom Company Website https://www.deskero.com/ Twitter @deskerocare LinkedIn® Page https://www.linkedin.com/company/2664605/ ### [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) [By NiCE](https://www.g2.com/sellers/nice) [ (1,730)4.3 out of 5 ](https://www.g2.com/products/nice-cxone/reviews#reviews "Read NiCE CXone Reviews") Product Description NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu **Users:** Customer Service Representative, Supervisor · **Industries:** Consumer Services, Information Technology and Services · **Market Segment:** 52% Mid-Market, 34% Enterprise SK The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us.[Read review](https://www.g2.com/products/nice-cxone/reviews/nice-cxone-review-7830141) VM The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set.[Read review](https://www.g2.com/products/nice-cxone/reviews/nice-cxone-review-8021959) Year Founded 1986 HQ Location Hoboken, New Jersey Company Website https://www.nice.com Twitter @NICELtd LinkedIn® Page https://www.linkedin.com/company/nice-systems/ Ownership NASDAQ: NICE ### [Appy Pie](https://www.g2.com/products/appy-pie/reviews) [By Appy Pie LLP](https://www.g2.com/sellers/appy-pie-llp) [ (1,390)4.7 out of 5 ](https://www.g2.com/products/appy-pie/reviews#reviews "Read Appy Pie Reviews") Product Description Appy Pie is a type of no-code AI app and website building software that helps users create, customize, and manage mobile applications and websites through prompt-based generation and visual editing to **Users:** CEO, Owner · **Industries:** Health, Wellness and Fitness, Education Management · **Market Segment:** 87% Small-Business, 10% Mid-Market FJ customer service, ease of setup, quality tech[Read review](https://www.g2.com/products/appy-pie/reviews/appy-pie-review-9850660) ![Yaniv M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yaniv M.") YM I was billed on an account that I am not using for more than 6 months. I called the support team to help me with that issue and they did their best...[Read review](https://www.g2.com/products/appy-pie/reviews/appy-pie-review-9936146) Year Founded 2016 HQ Location Delhi Company Website https://www.appypie.com Twitter @AppyPieInc LinkedIn® Page https://www.linkedin.com/company/2759360/ ### [LiveHelpNow](https://www.g2.com/products/livehelpnow/reviews) [By LiveHelpNow](https://www.g2.com/sellers/livehelpnow) [ (158)4.3 out of 5 ](https://www.g2.com/products/livehelpnow/reviews#reviews "Read LiveHelpNow Reviews") Product Description LiveHelpNow is an AI-powered customer engagement platform that helps businesses manage conversations across live chat, SMS, and messaging channels from a single interface. It combines real-time chat, **Industries:** Information Technology and Services, Retail · **Market Segment:** 48% Small-Business, 35% Mid-Market ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Customer Service is free and available seven days a week. However, I rarely utilize the support because the knowledge base, interface, and articles...[Read review](https://www.g2.com/products/livehelpnow/reviews/livehelpnow-review-643450) ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") AH I like the Chat ticket portal, which serves in place of email.[Read review](https://www.g2.com/products/livehelpnow/reviews/livehelpnow-review-646196) Year Founded 2003 HQ Location Willow Grove, PA Company Website https://www.livehelpnow.net Twitter @LiveHelpNow LinkedIn® Page https://www.linkedin.com/company/903832/ ### [Thena](https://www.g2.com/products/thena/reviews) [By Thena](https://www.g2.com/sellers/thena) [ (65)4.9 out of 5 ](https://www.g2.com/products/thena/reviews#reviews "Read Thena Reviews") Product Description Thena is a new-age customer support platform purpose-built for B2B teams. We're AI-first, and we connect to the modern communication stack like Slack and MS Teams. Join bold modern B2B teams from V **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 58% Small-Business, 38% Mid-Market ![Brandon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon F.") BF Thena makes it easy for us to manage customer support across hundreds of shared Slack Connect channels. Thena keeps track of customer support...[Read review](https://www.g2.com/products/thena/reviews/thena-review-9248281) DS Thena helped to streamline and document our customer support over slack, which has helped us in several ways: - Thena can provide exact reporting...[Read review](https://www.g2.com/products/thena/reviews/thena-review-10569376) Year Founded 2022 HQ Location Palo Alto , California Company Website https://www.thena.ai/ Twitter @thenaplatform LinkedIn® Page https://www.linkedin.com/company/thena-platform ### [Capacity](https://www.g2.com/products/capacity/reviews) [By Capacity](https://www.g2.com/sellers/capacity) [ (93)4.7 out of 5 ](https://www.g2.com/products/capacity/reviews#reviews "Read Capacity Reviews") Product Description Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for **Industries:** Financial Services, Retail · **Market Segment:** 40% Mid-Market, 32% Small-Business ![Irfanudeen S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Irfanudeen S.") IS LumenVox ASR is best at its accuracy, the accuracy rate of LumenVox is unbeatable, it catches every pitch clearly and is highly accurate in the...[Read review](https://www.g2.com/products/capacity/reviews/capacity-review-5455081) ![Girish B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Girish B.") GB make its easier task for the speech recognition soft over the time the imp in its diagnostics feature has increased its effectiveness[Read review](https://www.g2.com/products/capacity/reviews/capacity-review-5477305) Year Founded 2017 HQ Location University City, Missouri Company Website https://www.capacity.com Twitter @GoCapacity LinkedIn® Page https://www.linkedin.com/company/teamcapacity/ ### [Keeping](https://www.g2.com/products/keeping/reviews) [By Keeping](https://www.g2.com/sellers/keeping) [ (69)4.5 out of 5 ](https://www.g2.com/products/keeping/reviews#reviews "Read Keeping Reviews") Product Description Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founde **Industries:** Computer Software, Higher Education · **Market Segment:** 80% Small-Business, 20% Mid-Market ![Jae R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jae R.") JR The simplicity of Keeping makes it the ideal email solution for our micro-business general inbox. Cost-effective, effective and reliable. The...[Read review](https://www.g2.com/products/keeping/reviews/keeping-review-4604236) ![Nitav P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitav P.") NP I think the collaboration and integration with the mail is what I like about it.Also the tracking of the ticket is much easier with a really quick...[Read review](https://www.g2.com/products/keeping/reviews/keeping-review-8637541) Year Founded 2007 HQ Location Brooklyn, NY Company Website https://www.keeping.com Twitter @keepingcom LinkedIn® Page https://www.linkedin.com/company/2360605/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. 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