Top Free Help Desk Software - Page 2

Help desks receive customer complaints through channels like toll-free numbers, websites, chatbots, or email. Fielding a large number of customer requests can get overwhelming fast. The larger a business or more complex a product, the more likely it is teams will field a number of customer inquiries a day.

A help desk is a resource designed  to provide customers or end users with the technical support or information needed to fully enjoy a company's product. Technical support analysts will then receive the ticket and scale the problem through internal channels to help the customer find a resolution.

If you'd like to see more products and to evaluate additional feature options, compare all Help Desk Software to ensure you get the right product.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
209 Help Desk Products Available
View all Help Desk Software
View all Help Desk Software

LiveChat

(808)4.5 out of 5
Entry Level Price:$19.00
View top Consulting Services for LiveChat
OverviewUser Satisfaction
Product Description

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing

Users: Customer Service Representative, CEO · Industries: Computer Software, Information Technology and Services · Market Segment: 44% Small-Business, 36% Mid-Market
User Sentiment

Reviewers appreciate the ease of setup, the ability to automate responses, and the platform's user-friendly interface, which allows for efficient customer interaction and improved service delivery. Users experienced challenges with the platform's support being only through live chat, difficulties in exporting chats for offline analysis, and issues with the mobile app being slow and occasionally logging out users.
User SatisfactionSeller Details
LiveChat features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
9.0
Workflow
Average: 8.7
8.4
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Year Founded
2002
HQ Location
Boston, MA, USA
Company Website
https://www.text.com/
Twitter
@text_hq
LinkedIn® Page
https://www.linkedin.com/company/text/
Ownership
WSE: TXT

Help Scout

(428)4.4 out of 5
Entry Level Price:Free
View top Consulting Services for Help Scout
OverviewUser Satisfaction
Product Description

Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

Users: Customer Success Manager, CEO · Industries: Computer Software, Information Technology and Services · Market Segment: 60% Small-Business, 33% Mid-Market
User SatisfactionWhat G2 Users Think
Help Scout features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.6
Workflow
Average: 8.7
7.7
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
What G2 Users ThinkSeller Details
RR
When I log in to Help Scout, I can immediately begin my workday in an organized and stress-free fashion. Its user-friendly interface allows me to... Read review
Verified User in Higher Education
AH
We evaulted many ticketing systems, and needed pro-level features (i.e. power user), but with a user interface that makes sense and easy to use... Read review
Seller Details
Year Founded
2011
HQ Location
Boston, MA
Company Website
https://www.helpscout.com/
Twitter
@helpscout
LinkedIn® Page
https://www.linkedin.com/company/1447019/
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Dixa

(391)4.2 out of 5
Entry Level Price:$39.00
OverviewUser Satisfaction
Product Description

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

Users: Customer Service Agent · Industries: Retail, Leisure, Travel & Tourism · Market Segment: 53% Mid-Market, 43% Small-Business
User SatisfactionWhat G2 Users Think
Dixa features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.6
Workflow
Average: 8.7
7.7
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
What G2 Users ThinkSeller Details
Rune F.
RF
Dixa knows a lot of fine words, regarding good customer service. Unfortunately it is only words.. Read review
Hirday J.
HJ
Dixa is very easy to operate and undersand. What I most like is that it reduces mannual tasks like maintaining various MIS, makes it easy to track... Read review
Seller Details
Year Founded
2015
HQ Location
Copenhagen, Capital Region
Company Website
https://www.dixa.com
Twitter
@DixaApp
LinkedIn® Page
https://www.linkedin.com/company/10072046/

Helpshift

(381)4.3 out of 5
View top Consulting Services for Helpshift
OverviewUser Satisfaction
Product Description

Helpshift is an AI-Native Customer Support and Engagement Platform designed to maximize Customer Lifetime Value (LTV) by facilitating meaningful interactions between brands and their customers. This s

Users: Customer Service Representative, Customer Support · Industries: Computer Games, Entertainment · Market Segment: 62% Mid-Market, 22% Small-Business
User SatisfactionWhat G2 Users Think
Helpshift features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.5
Workflow
Average: 8.7
8.1
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
What G2 Users ThinkSeller Details
Verified User in Computer Games
AC
When it comes to customer support, Helpshift is a very reliable tool. Even though I haven't had much experience with other tools, Helpshift... Read review
Tiago M.
TM
We're using Helpshift with Unity for in-game support for all our titles. Being a platform on which the players can contact the support directly... Read review
Seller Details
Year Founded
1998
HQ Location
Dublin, County Dublin, Ireland
Company Website
https://www.keywordsstudios.com
Twitter
@KeywordsStudios
LinkedIn® Page
https://www.linkedin.com/company/keywordsstudios

Mojo Helpdesk

(242)4.4 out of 5
Entry Level Price:$14.00
OverviewUser Satisfaction
Product Description

Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets a

Industries: Information Technology and Services, Primary/Secondary Education · Market Segment: 55% Mid-Market, 30% Small-Business
User SatisfactionWhat G2 Users Think
Mojo Helpdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.6
Workflow
Average: 8.7
7.5
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
What G2 Users ThinkSeller Details
TP
MOJO is helpful for departments who need to place orders of products that are needed. The abilty communicating between departments and filling... Read review
Verified User in Construction
AC
Easy to use and constantly receives updates. The ability to modify settings, like how the comment/response emails from Mojo look to our users, as... Read review
Seller Details
Year Founded
2011
HQ Location
Austin, Texas
Company Website
https://www.mojohelpdesk.com/
Twitter
@mojohelpdesk
LinkedIn® Page
https://www.linkedin.com/company/mojo-helpdesk/

Vivantio

(295)4.3 out of 5
Entry Level Price:Starting at $59.00
OverviewUser Satisfaction
Product Description

Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio h

Users: IT Manager · Industries: Information Technology and Services, Outsourcing/Offshoring · Market Segment: 58% Mid-Market, 28% Enterprise
User SatisfactionWhat G2 Users Think
Vivantio features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.5
Workflow
Average: 8.7
8.1
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
What G2 Users ThinkSeller Details
SK
It's easy to use, intuitive, flexible and extendable. Migation was generally pain free and the new system was quickly adopted by our users. Read review
MM
*Is an exelent tool for raising, tracking and monitoring tasked raised by any department. *FIles can easily be attached and dowloaded, hassle... Read review
Seller Details
Year Founded
2003
HQ Location
Boston, MA
Company Website
https://www.vivantio.com
Twitter
@Vivantio
LinkedIn® Page
https://www.linkedin.com/company/563989/

Gmelius

(776)4.4 out of 5
Entry Level Price:Starting at $24.00
OverviewUser Satisfaction
Product Description

Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing

Users: Owner, CEO · Industries: Marketing and Advertising, Information Technology and Services · Market Segment: 81% Small-Business, 16% Mid-Market
User SatisfactionWhat G2 Users Think
Gmelius features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.8
Workflow
Average: 8.7
7.6
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
What G2 Users ThinkSeller Details
Business M.
BM
Visibility into team performance metrics alongside easy-to-navigate email automation and collaboration features Read review
Verified User in Hospital & Health Care
AH
I like that we can share conversations without having to endlessly forward emails. Our customers love that they just email one email address and... Read review
Seller Details
Year Founded
2016
HQ Location
Geneva
Company Website
https://gmelius.com
Twitter
@gmelius
LinkedIn® Page
https://www.linkedin.com/company/5285738/

Kayako

(225)4.0 out of 5
Entry Level Price:$15 /agent/month
OverviewUser Satisfaction
Product Description

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and

Industries: Information Technology and Services, Computer Software · Market Segment: 53% Small-Business, 35% Mid-Market
User SatisfactionWhat G2 Users Think
Kayako features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.0
8.1
Workflow
Average: 8.7
7.9
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
What G2 Users ThinkSeller Details
RU
Ticketing system. Multiple departments/groups. Ease of use for all users. Insight and reporting. SLA Management and visibility. Read review
RD
Simple, easy and low cost. It's also has a good team management feature to assign support staff for customers. Read review
Seller Details
Year Founded
2001
HQ Location
N/A
Company Website
https://www.kayako.com/
Twitter
@Kayako
LinkedIn® Page
https://www.linkedin.com/company/kayako/
Phone
+1 (888) 952-9256

ManageEngine ServiceDesk Plus

(249)4.2 out of 5
Entry Level Price:Starts at $1195 (For ...
OverviewUser Satisfaction
Product Description

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

Users: System Administrator, IT Manager · Industries: Information Technology and Services, Financial Services · Market Segment: 59% Mid-Market, 31% Enterprise
User SatisfactionWhat G2 Users Think
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.0
8.7
Workflow
Average: 8.7
7.9
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
What G2 Users ThinkSeller Details
Verified User in Information Technology and Services
UI
This is one of the best service desk tools in the industry to adhere ITSM process. Incident Management, Change Management and Asset Management... Read review
NG
ManageEngine is user friendly and very use to use. Price point is lower compare to it's compitator. Read review
Seller Details
Year Founded
1996
HQ Location
Austin, TX
Company Website
https://www.zoho.com
Twitter
@Zoho
LinkedIn® Page
https://www.linkedin.com/company/38373/
Phone
+1 (888) 900-9646

SAP Service Cloud

(262)4.4 out of 5
View top Consulting Services for SAP Service Cloud
OverviewUser Satisfaction
Product Description

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive se

Users: Software Engineer, Consultant · Industries: Information Technology and Services, Computer Software · Market Segment: 39% Mid-Market, 34% Enterprise
User SatisfactionWhat G2 Users Think
SAP Service Cloud features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.7
Workflow
Average: 8.7
8.2
Customization
Average: 8.4
9.0
Customer Portal
Average: 8.6
What G2 Users ThinkSeller Details
Marco Antonio G.
MG
I highlight the ease of use it offers, as it allows my clients to stay in touch through different platforms, such as chat and social media.... Read review
Verified User in Hospital & Health Care
CH
If I had to pick what I like best about it, I'd say it's the 360-degree view of the customer.I like that it offers customers the option to find... Read review
Seller Details
Year Founded
1972
HQ Location
Walldorf
Company Website
https://www.sap.com/
Twitter
@SAP
LinkedIn® Page
https://www.linkedin.com/company/sap/
Ownership
NYSE:SAP
Phone
+1 (800) 872-1727

JustCall

(2,385)4.3 out of 5
Entry Level Price:$0.99
View top Consulting Services for JustCall
OverviewUser Satisfaction
Product Description

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users: CEO, Account Executive · Industries: Computer Software, Financial Services · Market Segment: 59% Small-Business, 31% Mid-Market
User Sentiment

Users like JustCall's user-friendly interface, easy setup, and the ability to handle calls and texts from anywhere, as well as its seamless CRM integrations that automatically log calls and messages, saving manual effort. Reviewers mentioned that call quality can sometimes be inconsistent, especially when network conditions aren’t ideal, and some advanced features and integrations are locked behind higher-tier plans, making pricing less friendly for smaller teams.
User SatisfactionSeller Details
JustCall features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
7.9
Workflow
Average: 8.7
7.8
Customization
Average: 8.4
7.7
Customer Portal
Average: 8.6
Seller Details
Year Founded
2016
HQ Location
Palo Alto, California
Company Website
https://www.saaslabs.co/
Twitter
@saas_labs
LinkedIn® Page
https://www.linkedin.com/company/10436435/

DevRev

(206)4.4 out of 5
OverviewUser Satisfaction
Product Description

DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. D

Users: Product Manager, HR Specialist · Industries: Computer Software, Financial Services · Market Segment: 53% Mid-Market, 33% Small-Business
User SatisfactionWhat G2 Users Think
DevRev features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.6
Workflow
Average: 8.7
7.7
Customization
Average: 8.4
8.1
Customer Portal
Average: 8.6
What G2 Users ThinkSeller Details
Verified User in Insurance
UI
allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
Nishant G.
NG
I like DevRev for its ease of use and smart AI. It has a very easy user interface that reduces hassle and enhances efficiency. I also find its cost... Read review
Seller Details
Year Founded
2020
HQ Location
Palo Alto, CA
Company Website
https://devrev.ai/
Twitter
@devrev
LinkedIn® Page
https://www.linkedin.com/company/devrev/

Tidio

(1,905)4.6 out of 5
Entry Level Price:Free
OverviewUser Satisfaction
Product Description

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users: Owner, CEO · Industries: Retail, Marketing and Advertising · Market Segment: 90% Small-Business, 8% Mid-Market
User Sentiment

Reviewers like Tidio's improved AI chatbot, its ability to handle queries intelligently, and its seamless integration with various workflows, which makes customer communication faster and more efficient. Reviewers experienced difficulties with Tidio's built-in translator, finding past conversations, and felt that the AI flow limits were too restrictive for their needs, and the pricing for upgrade plans was considered high.
User SatisfactionSeller Details
Tidio features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.5
Workflow
Average: 8.7
8.9
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Seller Details
Year Founded
2013
HQ Location
San Francisco, California
Company Website
https://www.tidio.com/
Twitter
@tidiocx
LinkedIn® Page
https://www.linkedin.com/company/3343461/

HelpCrunch

(238)4.7 out of 5
Entry Level Price:15 $
OverviewUser Satisfaction
Product Description

HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable.

Users: CEO, Founder · Industries: Computer Software, Information Technology and Services · Market Segment: 83% Small-Business, 15% Mid-Market
User SatisfactionWhat G2 Users Think
HelpCrunch features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.0
Workflow
Average: 8.7
9.2
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
What G2 Users ThinkSeller Details
Максим .
М
HelpCrunch works extremely well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot,... Read review
VI
Comprehensive set of features and fair price. Read review
Seller Details
Year Founded
2016
HQ Location
Palo Alto, CA
Company Website
https://helpcrunch.com/
Twitter
@HelpCrunchCom
LinkedIn® Page
https://www.linkedin.com/company/4846760/

LogMeIn Rescue

(206)4.6 out of 5
Entry Level Price:$149.00
OverviewUser Satisfaction
Product Description

LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

Users: Owner · Industries: Information Technology and Services, Computer Software · Market Segment: 37% Mid-Market, 35% Small-Business
User SatisfactionWhat G2 Users Think
LogMeIn Rescue features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
9.0
Workflow
Average: 8.7
8.9
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
What G2 Users ThinkSeller Details
Ashley P.
AP
Rescue facilitates quick and secure access to superior support with one-click links to real-time assistance on your website or mobile app. Rescue... Read review
AMIT Y.
AY
LogMeIn Rescue provides best and fastest remote login services. It saves our both time and money . It helps in providing IT support to our... Read review
Seller Details
Year Founded
2003
HQ Location
Boston, MA
Company Website
https://www.goto.com
Twitter
@goto
LinkedIn® Page
https://www.linkedin.com/company/37788/