# Top Free Help Desk Software - Page 14

## How Many Help Desk Software Products Does G2 Track?

**Total Products under this Category:** 516

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Help Desk Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 78,100+ Authentic Reviews
- 516+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Help Desk Software
 ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=16222)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera)

**Sponsored**

### Pylon

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-15T06%3A28%3A25Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1265405&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%2Ffree%3Fpage%3D14&secure%5Btoken%5D=0dbaacfd3a54b1d430364fc7ba6941bc92828a51060fad5622d364d767ed488f&secure%5Burl%5D=https%3A%2F%2Fusepylon.com%2Fpricing&secure%5Burl_type%5D=paid_promos)

### [Experia](https://www.g2.com/products/experia/reviews)

Manage the digital customer care & communication between organizations and clients through digital channels (WhatsApp Business, Twitter, Web Chat, Email, instagram, google maps, google my business, linkedin, voice, messenger, facebook page, wechat, telegram) Rich interface for agents and supervisors with wide range of capabilities to optimize customer care and digital campaigns

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Experia?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Experia?

- **Seller:** [INVENTO](https://www.g2.com/sellers/invento)
- **Year Founded:** 2019
- **HQ Location:** Riyadh, SA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea5c84bd4b5741dfd1fc17278af6738417be5986e17719ee93ba116758f9e6c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fexperia-app%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Experia?

**["Easier customer service"](https://www.g2.com/survey_responses/experia-review-6480129)**

**Rating:** 5.0/5.0 stars

_— Verified User in Food & Beverages_

[Read full review](https://www.g2.com/survey_responses/experia-review-6480129)

### [FocalScope](https://www.g2.com/products/focalscope/reviews)

Easy to use email ticket and live chat helpdesk system.

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate FocalScope?

- **Customization :** 6.7/10 (Category avg: 8.4/10)

#### Who Is the Company Behind FocalScope?

- **Seller:** [FocalScope](https://www.g2.com/sellers/focalscope)
- **HQ Location:** N/A
- **Twitter:** @FocalScope  
27 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d055ff54f73bad3979b0102450793e62f388cb045f34d9dd42ea7c23163f246a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1635044&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are G2 Users Discussing About FocalScope?

- [What is FocalScope used for?](https://www.g2.com/discussions/focalscope-what-is-focalscope-used-for)
- [What is FocalScope used for?](https://www.g2.com/discussions/what-is-focalscope-used-for)

### [GoDesk](https://www.g2.com/products/godesk-godesk/reviews)

Give your customers the answers they want; quicker than ever before with GoDesk. GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rule and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right. The ideal email support tool for startups and SMEs.

#### Who Is the Company Behind GoDesk?

- **Seller:** [GoDesk](https://www.g2.com/sellers/godesk)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Grux](https://www.g2.com/products/grux/reviews)

Grux is a Google Workspace task management, shared inbox, and workflow platform that turns Gmail and Google Chat conversations into structured, trackable work. Teams running on Google Workspace often coordinate work through Gmail threads, Google Chat messages, shared Drive folders, and informal conversations. Requests arrive through email or chat, but ownership, status, and workflow are rarely defined. As organizations grow, work becomes harder to track, follow-ups become manual, and execution depends on memory rather than systems. Grux solves this by adding task management and workflow structure directly inside Google Workspace. Using the Grux Chrome extension, teams can convert Gmail messages and Google Chat conversations into trackable tasks, assign ownership, define workflow stages, and maintain shared visibility across projects without switching tools. Instead of moving work into a separate project management platform, Grux enables teams to manage tasks and workflows directly inside Gmail and Google Workspace. Grux also functions as a collaborative shared inbox for teams managing high volumes of communication. Incoming requests from clients, teammates, and partners can be routed through defined workflows, assigned to the right owners, and tracked through completion. This makes Grux useful for operations teams, professional services organizations, and customer support teams looking for a shared inbox for Gmail or a help desk workflow built on Google Workspace. Grux connects execution directly to the files and conversations that created the work. Teams can link Google Drive documents to tasks, collaborate through shared views, annotate screenshots, and record short walkthroughs when additional context is needed. By linking conversations, files, and task tracking together, Grux prevents work from getting lost across inboxes, chat threads, and documents. Many organizations rely on multiple disconnected tools to manage task tracking, shared inboxes, internal coordination, documentation, and customer communication. Over time this creates SaaS sprawl, where different teams adopt overlapping software that increases cost and operational complexity. Grux consolidates these workflows into a single execution system built directly on top of Google Workspace. Organizations often use Grux to replace lightweight task managers, shared inbox software, internal help desk tools, and coordination platforms. By centralizing work inside Gmail, Google Chat, and Google Drive, teams can manage projects, requests, and communication without introducing additional software layers. Designed for organizations running on Google Workspace as their operational backbone, Grux improves visibility, accountability, and coordination by turning everyday communication into structured work.

#### Who Is the Company Behind Grux?

- **Seller:** [Grux](https://www.g2.com/sellers/grux)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d7cd09cc295afd9a251231c6bdf7fccd1f191a72f8740c6df3a99850da2a3f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Felate%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

### [Helpdesk By Virtual Shinobis](https://www.g2.com/products/helpdesk-by-virtual-shinobis/reviews)

Helpdesk by Virtual Shinobis is a simple customer support ticketing platform built for small businesses and growing teams. It turns incoming support emails into organised tickets so teams can assign conversations, set priorities, add internal notes, manage tags and track customer issues from one shared inbox. Built-in analytics help teams monitor response and resolution performance, while AI-powered ticket overviews make it easier to quickly understand longer conversations. Helpdesk is designed to give smaller teams the core support tools they need without the complexity of larger enterprise platforms.

#### Who Is the Company Behind Helpdesk By Virtual Shinobis?

- **Seller:** [Virtual Shinobis](https://www.g2.com/sellers/virtual-shinobis)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [HelpDeskStar](https://www.g2.com/products/helpdeskstar/reviews)

HelpDeskStar is a comprehensive tool for efficient management of customer inquiries and internal tasks within a company. With its high functionality and user-friendly interface, the ticketing system allows for effective tracking and processing of all types of inquiries: from customers, employees, or partners. Advantages of the HelpDeskStar System: - Unified Customer Communication: The system enables handling inquiries from various communication channels such as Email, Telegram, Viber, WhatsApp, Instagram, Facebook, Signal. - Convenient Ticket Management: HelpDeskStar allows you to easily create, track, and delegate tickets. You can set priorities, assign responsibilities, specify deadlines (SLA), and monitor the status of each request. - Automation of Routine Tasks: The system helps avoid routine operations by automating standard responses, reminders, and other processes. - Knowledge Base: Store important instructions, solutions, and tips in your own knowledge base, accessible to employees. - Customer Interface: Provide your customers with access to the system to track the status and submit new inquiries, ensuring transparency and user satisfaction. - Monitoring and Data Analysis: HelpDeskStar provides tools for monitoring the performance of your support service. Analyze data, identify trends, and improve your processes. - Time and Resource Savings: Our system allows for efficient task distribution among employees, significantly increasing productivity and reducing time spent on routine operations. - Flexibility and Custom Approach: HelpDeskStar can be tailored to your unique needs. We offer flexible settings and integrations to perfectly reflect your business. The ticketing system contributes to increased productivity, reduced response time to customer inquiries, and improved overall task management within the organization. By choosing HelpDeskStar, you not only gain a tool for managing inquiries but also a reliable partner for optimizing and enhancing your company’s efficiency.

#### Who Is the Company Behind HelpDeskStar?

- **Seller:** [HelpDeskStar](https://www.g2.com/sellers/helpdeskstar)
- **HQ Location:** Вінниця, UA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1d40a28c04845c8e13a4991a6965ca2ef1e603f1a333402dd293b87ce48b9cfc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelpdeskstar%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Hiver Omni](https://www.g2.com/products/hiver-omni/reviews)

Hiver is the agentic omnichannel customer service platform built for teams to manage complex support with AI, cross-team collaboration, workflows, and ticketing. It brings customer conversations across channels like email, chat, voice, Slack, SMS, and social into one queue where your team and AI Agents work together to solve complex customer problems. Key features of Hiver Omni: - Omnichannel support: Bring every customer conversation across email, chat, Slack, voice, SMS, and social into one platform. Every interaction stays connected to the same customer record, so context carries across channels instead of starting over with every conversation. - Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone involved works from the same picture. - Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams can configure ticket fields and define SLAs in natural language, while built-in audit trails keep work accountable and reporting-ready. -AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather relevant context, follow your team’s procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed. - AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team’s tone, recommends next steps, and takes directed actions, such as updating Salesforce or retrieving information from Confluence. Your team stays in control, reviewing and approving what goes out. - Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI turns resolved conversations into help center articles and flags existing content when it becomes outdated or conflicts with how your team actually resolves issues. - Integrations & Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps. Teams can build workflows, define triage rules, and trigger actions across connected systems using natural language. - Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual. It also tracks quality and customer health, and surfaces trends across conversations. Your team can query the data in natural language, inside Hiver or through MCP. - Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, while AI Agents and your team use that intelligence to make every interaction more informed, relevant, and personal. - Setup and configuration: Hiver Omni stands out for its intuitive interface and ease of configuration. It is designed to feel remarkably simple from day one. Teams can build AI Agents, create routing and triage workflows, configure ticket fields, and define SLAs using natural language. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on.

#### Who Is the Company Behind Hiver Omni?

- **Seller:** [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908)
- **Year Founded:** 2011
- **HQ Location:** San Jose, CA
- **Twitter:** @hiverhq  
5,617 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=373d998300137e058ae7c1f5b5a9753e917625b6bea523bc09ccbf084049ff85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1241281%2F&secure%5Burl_type%5D=linkedin_company_website)  
283 employees on LinkedIn®

### [Inserve PSA](https://www.g2.com/products/inserve-psa/reviews)

Inserve is user-friendly PSA software designed for Dutch Managed Service Providers (MSPs). Built specifically for small to midsized MSPs, Inserve helps to give owners and managers a real-time grip on performance, productivity, and profitability. From ticketing and time tracking to project management, asset management, sales, reporting, and a self-service portal - we've got you covered. Inserve integrates with tools your team already uses, including RMM platforms (NinjaOne, Datto, N-able), cloud distributors (Ingram Micro, ALSO, TD Synnex), accounting tools (Exact Online, Snelstart), VoIP, and more. These connections eliminate manual data entry, automate license billing, and free up time for valuable work. And with clear dashboards and reports, MSP owners and managers get real-time insight into performance, productivity, and profitability. We pride ourselves on being different from the big, bulky enterprise PSA tools. Our customers choose Inserve for its fast and intuitive interface, all-in-one pricing (with no hidden costs), and personal support — including free onboarding and data migration. No pushy sales cycles. No vendor lock-in. Just good software that helps you grow. Our value lies in what it enables: “We make 10% more billable hours with the same team.” “We finally found a tool that lets us do more without hiring more staff.” “Switching from TopDesk to Inserve was fast and smooth — we were productive right away.” “Support, phone, email and site visits are now properly logged — and revenue is up.” Inserve was founded in 2019 and based in Boxmeer (Netherlands). Inserve is a small, no-nonsense software company with a mission to simplify operations for IT service providers. With more than 150 MSPs using the platform daily, Inserve continues to grow by listening to users and improving the product — every single day. Our product is purpose-built for small to midsized MSPs looking for clarity, structure, and control in their business. Inserve offers essential modules like ticketing, time tracking, project management, asset management, CRM, quotes & sales tracking, recurring revenue tracking, reporting, a plan board, SLA tracking, license managemnet, and a self-service portal — all designed with simplicity in mind. MSPs can get started quickly, without complex onboarding or expensive consultancy projects. Whether you’re just getting started or scaling up, Inserve gives you the structure and freedom to focus on your business — not just your tickets.

#### Who Is the Company Behind Inserve PSA?

- **Seller:** [Inserve](https://www.g2.com/sellers/inserve-227b0373-08a3-4bc9-8658-833a2934329c)
- **Year Founded:** 2019
- **HQ Location:** Boxmeer, North Brabant
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=21caa98e728c5278f2efdd2f0e3a766b2378dce8bf9940c4b9de8566d9c3843d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finserve-it%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [Jelly](https://www.g2.com/products/good-enough-jelly/reviews)

Jelly is a shared inbox that makes it simple and affordable for a team of people to share an email address (or several addresses). Whether you’re doing customer support, dealing with clients, managing your community, or something else entirely, your team deserves software that can help them focus on what really matters: conversations. With Jelly, you'll stop stepping on each other's toes and losing important messages, and save some money in the process. It's the best way to jam on email as a team! From the good people at Good Enough.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Jelly?

- **Seller:** [Good Enough](https://www.g2.com/sellers/good-enough)
- **Year Founded:** 2022
- **HQ Location:** N/A
- **Twitter:** @goodenoughllc  
354 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=256ce99b71fe6dbbc41b827421be0d45a8efbb978e52661d90171e67be8d5c86&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgood-enough-llc&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Jelly?

_AI-generated summary from verified user reviews_

##### Pros

- Users love how Jelly simplifies **contact management** , making collaboration and conversation tracking effortless for teams.
- Users find Jelly's **ease of use** invaluable, allowing effortless sharing and engagement in group conversations.
- Users love the **easy access** to conversations in Jelly, facilitating seamless collaboration without added costs.
- Users love Jelly for its **easy sharing** of conversation responsibilities, facilitating effortless participation in discussions.
- Users value the **easy-to-use notifications** system in Jelly, making it simple to manage group conversations effectively.

#### What Are Recent G2 Reviews of Jelly?

**["A simple and affordable shared inbox"](https://www.g2.com/survey_responses/jelly-review-10486080)**

**Rating:** 5.0/5.0 stars

_— Murray S._

[Read full review](https://www.g2.com/survey_responses/jelly-review-10486080)

### [KairosLink](https://www.g2.com/products/kairoslink/reviews)

KairosLink combines remote monitoring and management with a full ITSM helpdesk in one console, so MSP technicians work from a single tool instead of switching between separate products. The agent, the relay server and the viewer are all built in house, so there are no third party licenses to contract separately. The Windows agent reports hardware and software inventory, service health and patch status in real time. Unattended remote control connects in seconds without a VPN, with credential injection at the Windows logon screen and automatic reconnection across session changes. A screen wall shows live thumbnails of connected endpoints. Patch management works with patching groups, Patch Tuesday scheduling and Windows Update classifications, so update policies map to how the MSP already organizes its customers. Agents update remotely from the console, in batches, with a full audit log. The Microsoft Defender console exposes protection status, threat history and bulk actions across the fleet. Disabling real time protection requires re-authentication and a written justification, and protection re-enables automatically after 60 minutes. Web filtering applies DNS policies directly at the endpoint, assigned per Active Directory security group, per organizational unit or as a customer-wide fallback, with hash-based synchronization and fail-open behavior so browsing never breaks if the policy service is unreachable. Certificate management scans Windows certificate stores, monitors public SSL endpoints and handles ACME renewal over DNS-01, without private keys ever passing through the platform. The built-in AI reads the endpoint, suggests a diagnosis, writes the PowerShell script and documents the session, instead of answering questions in a chat window. The ticketing side covers SLA tracking, customer satisfaction ratings, prepaid hour blocks and a customer-facing portal. Reports are white labeled with the MSP brand. Security: AES-256 credential vault with folder-level granular permissions and a full audit trail, MFA with trusted devices, row level multitenancy so each customer environment stays isolated. Interface and support in Spanish and English. No long term contracts. Pricing starts at USD 36 per month. Free 14 day trial, no credit card required.

#### Who Is the Company Behind KairosLink?

- **Seller:** [MITS GROUP LLC](https://www.g2.com/sellers/mits-group-llc)
- **HQ Location:** New Mexico, United States.
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0cd6bb5c0653b6b75b11e6760a48729c2cdfc189cf67d94b831086434496d6d9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkairoslink%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [KaseSync](https://www.g2.com/products/kasesync/reviews)

KaseSync is an innovative integration that connects online community platforms such as Khoros, Higher Logic Vanilla, and Gainsight with support systems like Salesforce, Microsoft Dynamics, NetSuite, and others. Built for support, community, and operations teams looking to transform case management and deliver a unified support experience. It enhances support efficiency by automating workflows and using AI-powered insights to prioritize cases based on urgency and user sentiment. With KaseSync, organizations can: - Speed up case resolution by automating processes and ensuring bi-directional data flow - Boost agent productivity by reducing manual intervention - Lower operational and licensing costs with smart integration and deflection - Improve customer satisfaction and community engagement through transparent, proactive support

#### Who Is the Company Behind KaseSync?

- **Seller:** [Grazitti Interactive](https://www.g2.com/sellers/grazitti-interactive)
- **Year Founded:** 2008
- **HQ Location:** Panchkula, IN
- **Twitter:** @Grazitti  
3,572 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0209519613f8f5becce79353903f7bdb4c6de477213cb91d85f5bbb93c23f51c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F282834%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,428 employees on LinkedIn®

### [KDesk](https://www.g2.com/products/kdesk/reviews)

KDesk is a modern ticketing platform with built in contact management, designed for teams that need structured workflows, clear ownership, and consistent communication without the complexity of traditional helpdesk systems. It centralizes requests from email, forms, and a secure customer portal into a single system of record, allowing teams to manage tickets, track activity, and maintain full visibility across operations.

#### Who Is the Company Behind KDesk?

- **Seller:** [Seraphex](https://www.g2.com/sellers/seraphex)
- **Year Founded:** 2023
- **HQ Location:** Macomb, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=51c59535873c5ced1a594e94d5cc81d9bf7b1ea48ac7882e43e7eed38bb321c4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fseraphex%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®
- **Ownership:** Incorporated

### [NITRO Help Desk](https://www.g2.com/products/nitro-help-desk/reviews)

NITRO Help Desk by Crow Canyon Software is a unified IT and HR ticketing platform built natively for Microsoft 365, Teams, and SharePoint, featuring flat-rate pricing and native Teams integration. Core Platform Features Omnichannel Access: Multi-channel ticketing (Teams app, portals, email) with secure Single Sign-On (SSO). Staff Automation: Automates ticket routing, notifications, and custom SLA tracking. Manager Insights: Real-time dashboards, historical reporting, and user satisfaction surveys. Optional AI Copilot: Uses the NITRO Engage bot in Teams and interactive adaptive cards to instantly answer IT FAQs and HR policy questions. Deployment includes SharePoint On-Premises (including connected and air-gapped environments), SharePoint Online, and Azure-hosted deployments, including commercial, GCC, and GCC High environments (customer-hosted for GCC and GCC High). NITRO Help Desk for IT Focuses on technical service delivery, minimizing downtime, and replacing basic SharePoint lists with robust workflows: Incident & Problem Management: Smart routing and grouping of related incidents under master tickets for bulk resolution. Asset Tracking: Links equipment and serial numbers directly to user profiles with automated maintenance alerts. Change Management: Governs infrastructure updates with risk assessments, conflict checks, and approval loops. NITRO Help Desk for HR Built around the employee journey and strict data compliance, using robust privacy controls to protect sensitive data: Structured Onboarding/Offboarding: Automatically triggers and sequences cross-departmental tasks (IT setup, workstation prep, payroll). Self-Service & Benefits: Provides a secure, private portal for sensitive health insurance modifications and leave tracking.

#### Who Is the Company Behind NITRO Help Desk?

- **Seller:** [Crow Canyon Software](https://www.g2.com/sellers/crow-canyon-software)
- **Year Founded:** 1999
- **HQ Location:** 1410 Neotomas Ave., Ste. 200 PMB # 17280577 Santa Rosa, CA 95405
- **Twitter:** @CrowCanyonSW  
645 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97e334c2fdf1c47b72d917bf02479c15fe9ef0d9678719640c3aa77da8c4b291&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcrow-canyon-software%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

### [Omnicus](https://www.g2.com/products/omnicus/reviews)

Make the Contact Center Your Competitive Advantage. We provide you with everything you need to manage your omnichannel contact center more efficiently. Because life is too short for bad customer service experiences.

#### Who Is the Company Behind Omnicus?

- **Seller:** [Omnicus](https://www.g2.com/sellers/omnicus)
- **Year Founded:** 2016
- **HQ Location:** Oslo, NO
- **Twitter:** @omnicus\_com  
188 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=46dbb246cb963f29b200bc536fe16f2a44db0b65f9890b94e35a1890fd313412&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10700422&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Orin](https://www.g2.com/products/orin/reviews)

Orin is the first customer support platform coming with pre-trained AI Agents, for Fintech companies. It gives a single stack of Ticketing, modern Chat widget, Feedback surveys, and Knowledge base along with AI Workers.

#### Who Is the Company Behind Orin?

- **Seller:** [Orin](https://www.g2.com/sellers/orin)
- **Year Founded:** 2025
- **HQ Location:** Palo Alto, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=492001a06d575035bf1cec79f04ab5c22deb124bd6d2440263032d2c46b85ed2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fuseorin&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

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Spotlight Categories

[Partner Relationship Management (PRM) Software](https://www.g2.com/categories/partner-relationship-management-prm)

[Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats)

[Employee Communications Software](https://www.g2.com/categories/employee-communications)

[Online Backup Software](https://www.g2.com/categories/online-backup)

[Cloud Infrastructure Monitoring Tools and Software](https://www.g2.com/categories/cloud-infrastructure-monitoring)

Similar Categories

- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)
- [Call & Contact Center](/categories/call-contact-center)

- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)
- [Contact Center Payments](/categories/contact-center-payments)

- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)
- [Customer Success](/categories/customer-success)

[Browse Help Desk Themes](/categories/help-desk/themes)