# Top Free Help Desk Software - Page 13 ## How Many Help Desk Software Products Does G2 Track? **Total Products under this Category:** 516 ### Category Stats (Aug 2026) - **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Help Desk Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 78,100+ Authentic Reviews - 516+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Help Desk Software ![G2 Grid® for Help Desk Software plotting products by satisfaction and market presence](https://www.g2.com/categories/help-desk/grids.png?focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=57328&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=16222) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera. Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera) **Sponsored** ### Gorgias Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=58&secure%5Bchosen_at%5D=2026-08-15T06%3A34%3A56Z&secure%5Bdisplayable_resource_id%5D=58&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=58&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=68722&secure%5Bresource_id%5D=58&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%2Ffree%3Fpage%3D13&secure%5Btoken%5D=055532d9d8a1a4b5fe9c83315f33ff7bc18f3a740631998e3339b04a30c94b05&secure%5Burl%5D=https%3A%2F%2Fwww.gorgias.com%2F%3Futm_campaign%3D2026-G2-PPC-Ads%26utm_medium%3Dppc%26utm_source%3Dg2&secure%5Burl_type%5D=custom_url) ### [Thulium](https://www.g2.com/products/thulium/reviews) Thulium is a cloud-based contact center and omnichannel communication platform that integrates telephony, digital messaging, AI-driven tools, and customer relationship management into a single operational interface. The software is categorized as a Contact Center as a Service (CCaaS) and Help Desk solution designed to help customer support teams centralize multi-channel interactions and eliminate the operational friction of managing disconnected tools. It serves a broad audience, from growing small-to-medium businesses to large enterprises requiring scalable customer service infrastructure. The system functions by consolidating disparate communication streams into a unified agent dashboard, ensuring immediate access to customer context and interaction history. By bridging these channels, Thulium enables organizations to maintain consistent service standards, improve response times, and reduce technical overhead in high-volume environments. Omnichannel Integration: Consolidates VoIP telephony with advanced queuing, email, WhatsApp, Messenger, Instagram, and 24/7 website chatbots into a single agent view. Open API and Seamless Connectivity: Features an open API that allows for fluid integration with major CRM and ERP systems, ensuring automated data flow between the contact center and the company’s system of record. AI and Automation Suite: Enhances agent productivity through an AI Assistant for conversation summarization, real-time automated translations, and Voice Analytics for keyword identification. Advanced Operational Reporting: Provides real-time analytics and reporting on key performance indicators (KPIs), helping managers monitor SLAs, team efficiency, and call center load. Integrated VoIP Infrastructure: Includes a built-in telephony operator with dynamic IVR capabilities and high-quality AI voices powered by 11Labs for a professional caller experience. Thulium also includes a built-in CRM module that automatically displays customer cards during active interactions, eliminating the need for manual data entry. The platform’s open API remains a core competitive advantage, allowing technical teams to build custom workflows and connect proprietary software, ensuring that all customer data remains synchronized across the entire business ecosystem without extra manual work. **Average Rating:** 5.0/5.0 **Total Reviews:** 5 #### How Do G2 Users Rate Thulium? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) #### Who Is the Company Behind Thulium? - **Seller:** [Thulium](https://www.g2.com/sellers/thulium) - **Year Founded:** 2006 - **HQ Location:** Cracow , PL - **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d461eef8eb4108f3ae786e589b7712cf5f839ceab09d478a62a07592513524b4&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fthulium&secure%5Burl_type%5D=linkedin_company_website) 63 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 60% Medium, 40% Small #### What Do G2 Reviewers Say About Thulium? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **wide range of configuration options** in Thulium, enhancing efficiency for both inbound and outbound calls. - Users value the **professional and helpful customer support** from Thulium, enhancing their overall experience with the product. - Users value the **customizability** of Thulium, which suits various telemarketing and customer service needs effectively. - Users value the **wide range of configuration options** in Thulium, enhancing their call center and telemarketing functionalities. - Users appreciate the **ease of use** of Thulium, highlighting its intuitive design and helpful support. ##### Cons - Users face challenges due to **insufficient user permission selection** , which limits their ability to manage contacts effectively. - Users experience **insufficient user permission selection** in Thulium, leading to limitations in data access and management. #### What Are Recent G2 Reviews of Thulium? **["Reliability and a reliable customer support department - Thulium only!"](https://www.g2.com/survey_responses/thulium-review-10551589)** **Rating:** 5.0/5.0 stars _— Kamil ._ [Read full review](https://www.g2.com/survey_responses/thulium-review-10551589) **["I highly recommend the Thulium system"](https://www.g2.com/survey_responses/thulium-review-10520598)** **Rating:** 5.0/5.0 stars _— Grzegorz M._ [Read full review](https://www.g2.com/survey_responses/thulium-review-10520598) ### [Verint Case Management Professional [Citizen Engagement]](https://www.g2.com/products/verint-case-management-professional-citizen-engagement/reviews) Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. Example customer outcomes the solution has enabled include: - 65% average channel shift achieved for Top 10 services by volume - 92% of service requests completed on time CCaaS Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs. Example customer outcomes the solution has enabled include: - 12% increase in First Contact Resolution (FCR) - 90% increase in contact center service level **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Verint Case Management Professional [Citizen Engagement]? - **Seller:** [Verint](https://www.g2.com/sellers/verint) - **Year Founded:** 1994 - **HQ Location:** Melville, New York - **Twitter:** @Verint 7,739 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website) 4,343 employees on LinkedIn® - **Ownership:** Thoma Bravo #### Who Uses This Product? - **Company Size:** 100% Large #### What Are Recent G2 Reviews of Verint Case Management Professional [Citizen Engagement]? **["Robust flexible software"](https://www.g2.com/survey_responses/verint-case-management-professional-citizen-engagement-review-8217500)** **Rating:** 4.5/5.0 stars _— Margaret N._ [Read full review](https://www.g2.com/survey_responses/verint-case-management-professional-citizen-engagement-review-8217500) ### [Voca Conversational Interaction Center](https://www.g2.com/products/voca-conversational-interaction-center/reviews) Turn Microsoft Teams into an Omnichannel Contact Center with Ready-to-use Conversational AI Voca Conversational Interaction Center (CIC) is built on Azure, giving your contact center the same 99.999% uptime and reliability as Microsoft Teams. A perfect fit between native Teams contact center features & a premium contact center. Have a look: Omnichannel Microsoft Teams Contact Center Voice, email, & webchat interactions give your customers more options for engaging on their terms with your agents. Trust the reliability that comes with Voca CIC being a native Azure-based app using Teams calling infrastructure & client platform to deliver collaborative customer and agent connection. - One-screen Agent Experience - Agent & Supervisor Teams Apps - Intelligent Interaction Routing - Supervisor Live Monitoring - Real-time & Historical Analytics - CRM Integration Self-Service IVA & Conversational IVR Conversational AI & API requests enable you to automate any service scenario for your customers. Voca CIC’s Conversational IVR enables customers to speak freely and resolve issues with intelligent, personalized voice assistants that can automate any service scenario, freeing agents for higher-value tasks, while reducing wait times and misrouted calls. - Pre-trained Conversational AI (NLU, TTS, & STT) - API Extensions - No-code Call Flow Designer - Built-in Microsoft Cognitive Services - Real-time IVR Reports - CRM & Database Dips Conversational Auto-Attendant Natural Language Understanding guides your callers to reach any company contact or department. Enable advanced AI to confidently handle and route calls the first time. Voca CIC’s Auto-Attendant allows callers to voice their reason for calling, using intuitive voice recognition to swiftly direct them to the appropriate department or call queue. - Microsoft Teams Presence-based Routing - 14 Languages Options - Built-in Voicemail & Notifications - Company Address Book Sync - Call Hunting Across Devices - Custom Company Vocabulary **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Voca Conversational Interaction Center? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) #### Who Is the Company Behind Voca Conversational Interaction Center? - **Seller:** [AudioCodes](https://www.g2.com/sellers/audiocodes) - **Year Founded:** 1993 - **HQ Location:** Or Yehuda, Tel Aviv District, Israel - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aed685faf3e036e85a7fbca5b2b0c0131a7f491357aef189a07ddfc818423beb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faudiocodes&secure%5Burl_type%5D=linkedin_company_website) 1,362 employees on LinkedIn® - **Ownership:** NASDAQ: AUDC #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Voca Conversational Interaction Center? **["Flexible Conversational AI Solution for Contact Centers"](https://www.g2.com/survey_responses/voca-conversational-interaction-center-review-12864548)** **Rating:** 4.5/5.0 stars _— Sothea H._ [Read full review](https://www.g2.com/survey_responses/voca-conversational-interaction-center-review-12864548) ### [Whelp](https://www.g2.com/products/whelp/reviews) Whelp is a customer support automation platform designed to unify communication across multiple channels, including live chat, email, voice, SMS, and social media, into a single interface. It’s particularly geared toward small to medium-sized businesses looking to streamline customer service and sales workflows. What Whelp Offers Here’s a breakdown of its core features: - Omnichannel Inbox: Centralizes customer interactions from various platforms into one dashboard. - AI-Powered Automation: Uses AI to automate responses, route conversations, and provide instant support. - Live Chat & Chatbots: Offers customizable chat widgets and bots to engage visitors and answer FAQs. - Voice & Call Center Tools: Includes VoIP integration and call management features. - CRM Integration: Connects with tools like HubSpot, Salesforce, and others to sync customer data. - Analytics & Reporting: Provides insights into team performance, customer satisfaction, and engagement metrics. **Average Rating:** 4.2/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Whelp? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Workflow:** 10.0/10 (Category avg: 8.7/10) - **Customization :** 10.0/10 (Category avg: 8.4/10) - **Customer Portal:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Whelp? - **Seller:** [Whelp](https://www.g2.com/sellers/whelp) - **Year Founded:** 2019 - **HQ Location:** New York, AZ - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8d34f2e6590b6ed634a346b66d029673017346d0f5c9a0af463b7350dbfe335&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwhelp&secure%5Burl_type%5D=linkedin_company_website) 23 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Medium, 33% Small #### What Do G2 Reviewers Say About Whelp? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **consolidated inbox** of Whelp, streamlining communication across various messaging channels effectively. - Users find Whelp to be **affordable** , making it a suitable option for small teams seeking organization and efficiency. - Users appreciate the **AI features** of Whelp, which enhance efficiency by handling repetitive questions effectively. - Users appreciate the **AI features** of Whelp for efficiently managing repetitive customer questions and enhancing organization. - Users value the **automated responses** feature for efficiently managing common inquiries while maintaining human connection opportunities. ##### Cons - Users find the **call connection detection** inadequate, requiring manual intervention that disrupts ongoing conversations. - Users experience **call quality issues** due to the need for manual intervention, leading to potential confusion during customer interactions. - Users find the **interface less intuitive** , though they appreciate the handy setup process of Whelp. - Users find the **manual input requirement** cumbersome, often leading to inaccurate customer communication during calls. - Users find the **UI lacking intuitiveness** , which can make navigation difficult despite the convenient setup. #### What Are Recent G2 Reviews of Whelp? **["Unique Consolidated Social Inbox with Handy Canned Responses"](https://www.g2.com/survey_responses/whelp-review-12296313)** **Rating:** 5.0/5.0 stars _— Bruce C._ [Read full review](https://www.g2.com/survey_responses/whelp-review-12296313) **["360 Omnichannel customer support platform"](https://www.g2.com/survey_responses/whelp-review-11625966)** **Rating:** 5.0/5.0 stars _— Tural M._ [Read full review](https://www.g2.com/survey_responses/whelp-review-11625966) ### [Appward](https://www.g2.com/products/appward/reviews) Software companies don’t understand your business. From one group you get a rigid solution that requires expensive and time-consuming implementation. From the other you get a hodgepodge of disconnected applications. We feel your pain. Appward delivers a smart set of over 80 apps in a blazing-fast private workspace that helps you manage and improve every function in your organization, including project management, CRM, employee management, operations, quality, manufacturing and supply chain. **Average Rating:** 4.5/5.0 **Total Reviews:** 12 #### How Do G2 Users Rate Appward? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Customization :** 10.0/10 (Category avg: 8.4/10) #### Who Is the Company Behind Appward? - **Seller:** [Appward](https://www.g2.com/sellers/appward) - **Year Founded:** 2021 - **HQ Location:** Santa Clarita, US - **Twitter:** @AppwardSocial 2 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eb3e9e85fbb9b2c5b80d8acc514a31eca91490c9f945dda7c66d5f1e3cfedfc0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fappwardsocial%2F&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 58% Medium, 37% Small #### What Do G2 Reviewers Say About Appward? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Appward, providing clear reporting and quick access to necessary features. - Users value the **efficiency** of Appward, enhancing productivity and simplifying task management for real growth. - Users value the **focus on real growth and monetization** of Appward, enhancing user engagement and campaign effectiveness. - Users value the **intuitive user experience** of Appward, enabling quick and efficient access to essential features. - Users value Appward for its ability to drive **real business growth** and effective monetization strategies. ##### Cons - Users find Appward has a **steep learning curve** that may hinder effective use for complex campaigns. - Users find a **steep learning curve** with Appward due to unclear guidance and lack of detailed documentation. - Users find Appward's **limited customization** restricts their ability to execute complex marketing campaigns effectively. - Users find **limited features** in Appward, especially regarding customization and advanced targeting for larger campaigns. - Users find Appward has **missing features** like limited customization and inadequate guidance for complex campaigns. #### What Are Recent G2 Reviews of Appward? **["Appward Spotlight: Best in User Feedback"](https://www.g2.com/survey_responses/appward-review-11069189)** **Rating:** 5.0/5.0 stars _— Fajar S._ [Read full review](https://www.g2.com/survey_responses/appward-review-11069189) **["Performance-Driven Rewards with Straightforward Setup and Clear Reporting"](https://www.g2.com/survey_responses/appward-review-12247169)** **Rating:** 5.0/5.0 stars _— Tiwari S._ [Read full review](https://www.g2.com/survey_responses/appward-review-12247169) ### [Bluetrait](https://www.g2.com/products/bluetrait/reviews) Bluetrait is a Cloud-based Helpdesk & Company Management Software **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Bluetrait? - **Seller:** [Dalegroup](https://www.g2.com/sellers/dalegroup) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Bluetrait? **["Daily Bluetrait Use"](https://www.g2.com/survey_responses/bluetrait-review-8164125)** **Rating:** 5.0/5.0 stars _— Jaynie S._ [Read full review](https://www.g2.com/survey_responses/bluetrait-review-8164125) ### [BlueTweak](https://www.g2.com/products/bluetweak/reviews) BlueTweak is an omnichannel customer support platform built for support teams and contact centres managing high volumes of customer interactions across multiple channels. With more than 20 years of experience, BlueTweak serves clients from multiple industries like: airline & aviation, e-commerce, traditional call centers or BPO, technology, public sectors, finance and more. The platform brings voice, email, live chat, webforms, social messaging, and WhatsApp into a single agent workspace, so teams handle every interaction without switching between disconnected tools. Every interaction is automatically converted into a trackable support ticket, giving managers full visibility into queues, workloads, and resolution status across the operation. BlueTweak combines omnichannel support with AI features designed to reduce manual work at every stage of the workflow: automatic ticket classification and routing, sentiment analysis, AI-generated ticket summaries, suggested replies, call transcription, and voicebot and chatbot capabilities. A shared knowledge base powers AI-suggested replies and bot flows, keeping responses consistent across channels and reducing training time for new agents. Beyond handling interactions, the platform includes workforce management, analytics and reporting, quality assurance, customer surveys, and multilingual support with real-time translation across chat, email, and voice, making it suitable for teams serving customers across multiple markets. BlueTweak is designed for medium to large businesses in e-commerce, telecom, healthcare, finance, public sector, and BPO environments. It supports cloud and on-premise deployment and integrates with existing systems via open APIs. BlueTweak is designed to offer exceptional support through the multitude of already present features for enhancement of agents, and unifying everything in one place, without disrupting day-to-day businesses. #### Who Is the Company Behind BlueTweak? - **Seller:** [BlueTweak](https://www.g2.com/sellers/bluetweak) - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8c43a7048734fe0d693f40ec247b86964a16c8b22ca9989a3816f448c6f529ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbluetweak%2F&secure%5Burl_type%5D=linkedin_company_website) ### [Channel Talk](https://www.g2.com/products/channel-talk/reviews) Channel Talk is your first sales concierge designed to boost sales and LTV through your existing customers. Identify and engage key customers through our CRM. Provide personalized assistance through our live chat. Grow your a loyal fanbase through targeted marketing campaigns. It's the closest thing to an in-store customer experience for the online environment, helping you to turn first-time visitors into life-long regulars of your brand. Watch your LTV grow and prevent churn with our all-in-one sales concierge platform. **Average Rating:** 4.8/5.0 **Total Reviews:** 13 #### How Do G2 Users Rate Channel Talk? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.0/10) - **Customization :** 9.4/10 (Category avg: 8.4/10) #### Who Is the Company Behind Channel Talk? - **Seller:** [Channel](https://www.g2.com/sellers/channel) - **Year Founded:** 2014 - **HQ Location:** Seoul, South Korea - **Twitter:** @ChannelioUS 14 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ed4474ebae7e90d164926938fd373b58769c721e113c96cdd700382f60c6a2c3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchannelcorporation%2F&secure%5Burl_type%5D=linkedin_company_website) 219 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 85% Small, 15% Medium #### What Are Recent G2 Reviews of Channel Talk? **["ChannelTalk is amazing"](https://www.g2.com/survey_responses/channel-talk-review-9053174)** **Rating:** 5.0/5.0 stars _— Verified User in Arts and Crafts_ [Read full review](https://www.g2.com/survey_responses/channel-talk-review-9053174) **["Channel has helped me reach those all important customers"](https://www.g2.com/survey_responses/channel-talk-review-8334813)** **Rating:** 4.0/5.0 stars _— Verified User in Consumer Goods_ [Read full review](https://www.g2.com/survey_responses/channel-talk-review-8334813) ### [Chat2Desk](https://www.g2.com/products/chat2desk/reviews) Chat2Desk is a service for customer support and sales via messengers such as WhatsApp, Telegram, Facebook Messenger, Instagram, Viber and Online Chat. #### Who Is the Company Behind Chat2Desk? - **Seller:** [Chat2Desk](https://www.g2.com/sellers/chat2desk) - **Year Founded:** 2014 - **HQ Location:** Санкт-Петербург, RU - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3efb3c1613a254a304207e075b88ab3c1ae8b6e0753ff8a0da703def509c0999&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchat2desk-official%2F&secure%5Burl_type%5D=linkedin_company_website) 25 employees on LinkedIn® ### [Chatiex AI](https://www.g2.com/products/chatiex-ai/reviews) Chatiex AI empowers businesses with an intelligent AI chatbot and complete help desk solution. Auto Train your website, files, PDF's, Videos, Sitemap, Automate responses, organize tickets, manage emails, and offer 24/7 support with ease. #### Who Is the Company Behind Chatiex AI? - **Seller:** [Chatiex AI](https://www.g2.com/sellers/chatiex-ai) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [deskxpand](https://www.g2.com/products/deskxpand-deskxpand/reviews) DeskXpand takes the chaos out of your customer support operations. Imagine an effective way of solving customer grievances with a great deal of clarity and collaboration. 😇 DeskXpand gives you just that. Never miss a conversation, respond instantly, and keep tabs on everything - all beautifully tied with an easy-to-use interface. ✌️ DeskXpand includes the following: ➡️Automated ticket routing ➡️Omnichannel support ➡️Self-service knowledge base ➡️Analytics ➡️Live chat ➡️Task management ➡️Canned responses and so much more! Developed by experts with more than 15 years of experience, we strive to provide software solutions that are cost-effective, functional, and, above all, useful with great user experience. #### Who Is the Company Behind deskxpand? - **Seller:** [DeskXpand](https://www.g2.com/sellers/deskxpand) - **Year Founded:** 2021 - **HQ Location:** Ahmedabad, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fcd08a13753f5c289cf3c966de785ce6c2b0138080f6a0ab239fd70cbbde237a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeskxpand%2F&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® ### [EasyDesk](https://www.g2.com/products/easydesk/reviews) EasyDesk is a comprehensive customer support software designed to help businesses of all sizes manage and optimize their support operations with ease. It provides a centralized platform where teams can efficiently handle customer inquiries, automate workflows, and improve response times—all while maintaining a seamless customer experience. With features like ticket management, multi-channel support, automated workflows, and SLA tracking, EasyDesk ensures that no customer request goes unanswered. Whether you’re a growing startup or an established enterprise, EasyDesk offers a simple, affordable, and highly effective solution to enhance customer support without the complexity of traditional systems. Key Features That Drive Efficiency EasyDesk is packed with features that help support teams save time, improve response rates, and deliver a seamless support experience: • Automated Workflows – Reduce manual work with intelligent automation that routes tickets and triggers predefined actions. • Ticket Creation & Management – Organize and track customer issues efficiently with an easy-to-use ticketing system. • Canned Responses & Knowledge Base – Provide quick and consistent answers while enabling customers to find solutions on their own. • Multi-Channel Support – Manage customer conversations from email, chat, and social media—all in one place. • SLA Management – Set and monitor Service Level Agreements (SLAs) to ensure timely responses and resolutions. • Feedback Module with Workflow – Gather valuable customer insights and automate follow-up actions to improve support quality. Why EasyDesk Stands Out from the Rest Unlike many other customer support platforms, EasyDesk is designed with simplicity, affordability, and value in mind. While competitors charge high fees for essential features, we believe in making powerful customer support tools accessible to everyone. Here’s what makes us different: • Affordable Pricing – Get premium features at a fraction of the cost of other support tools. • Simple User Interface – A clean, intuitive dashboard ensures a hassle-free experience for your team. • Free Plan Available – Start with a free plan and upgrade as your business grows. • Feedback System – Collect and analyze customer feedback to continually enhance support quality. • Best Value for Money – A feature-rich platform at the most competitive pricing. • Free Trial – Experience EasyDesk risk-free before making a commitment. With EasyDesk, you can focus on building strong customer relationships and growing your business. Whether you're a small business looking for a budget-friendly solution or an enterprise needing robust support tools, EasyDesk is the perfect choice to elevate your customer support game. #### Who Is the Company Behind EasyDesk? - **Seller:** [EasyDesk](https://www.g2.com/sellers/easydesk) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d08089f1a8fe7984907d8fa1699bd9485f624f2f19d59c8ac60f783ab7e781d0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feasydesk-app%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Emson](https://www.g2.com/products/emson/reviews) Emson is a simple online shared inbox or help desk system with added case management. Case management can be in the form of complaints, leads, incidents. Cases can have multiple actions allocated to different people. They can also have costs recorded and approved against any type of case. Log and track complaints, leads or incidents; assign actions and costs; analyse what causes complaints. Emson provides a full operational view of your customer interactions and the actions taken to resolve them. A free tier exists for small companies and start ups to use as a basic shared inbox system. This could be used as a help desk or a way to respond to customers contacting you via the embedded contact form. Simplified setup, no need for a degree or training course in how to configure. #### Who Is the Company Behind Emson? - **Seller:** [Rezero Consulting](https://www.g2.com/sellers/rezero-consulting) - **Year Founded:** 2021 - **HQ Location:** Barnsley, UK - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eda888bea3a4682be6d00c455bd698d0c70cf9a85695aa93b73e6e3120f830d1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frezerosoftware%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® - **Phone:** 01709 213451 ### [Euphoric.ai](https://www.g2.com/products/euphoric-ai/reviews) Euphoric.ai is an AI-powered multi-channel help desk solution that brings all customer conversations from emails, messengers, and phone calls into a single, shared inbox. This centralized approach allows support teams to manage customer inquiries efficiently without the clutter of traditional ticketing systems. Euphoric.ai features AI-driven tools to assist support agents in delivering quicker and more accurate responses, improving overall workflow and customer satisfaction. The platform also provides comprehensive analytics, helping teams track performance and optimize their service processes. Setting up Euphoric.ai involves 4 simple steps: 1. Add Your Company Name: Start by personalizing Euphoric.ai for your business. 2. Connect Your Channels: Bring emails, messengers, and voice support together in one place. 3. Get Your Team Onboard: Invite your team and set up roles for efficient collaboration. 4. Start Resolving Tickets: Manage customer issues directly from the shared inbox and use AI tools to streamline repetitive tasks. #### Who Is the Company Behind Euphoric.ai? - **Seller:** [SupportYourApp](https://www.g2.com/sellers/supportyourapp-f0f9af0b-eb5c-4457-b41d-26376b36e478) - **HQ Location:** Wilmington, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=42b7d49ff942c2d2f48da026167d33a2c84f5e70d6a8cda5ecc88a40d491bf1e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feuphoric-ai&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [EvoAI](https://www.g2.com/products/evoai/reviews) EvoAI is the AI customer experience platform for DTC and eCommerce, built on a first-party identity graph instead of stateless session IDs. Three apps, one brain: AI Sales Assistant for Conversational Commerce Platforms, conversational support with customer service automation and 24/7 customer self-service, and AI Search. One shopper profile across chat, email, SMS, WhatsApp, and Facebook Messenger. Also one of the few Digital Customer Service Platforms built for DTC: modern help desk, brand-native live chat, conversational marketing, and social customer service. One inbox, one memory. Sit on top of Gorgias, Kustomer, Zendesk, Richpanel, Freshdesk, or Help Scout, or run EvoAI native. Free trial for any-size brand. 30%+ CX cost reduction on signup. Live in days. Built on Blotout. Trusted by 1,300+ DTC brands including Plug.tech, Beard Struggle, Oakcha, and Caden Lane. #### Who Is the Company Behind EvoAI? - **Seller:** [Blotout](https://www.g2.com/sellers/blotout) - **Year Founded:** 2019 - **HQ Location:** Fremont, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9927e322a944ba87384cff6c77fddf892785dfaade12815cf7c32541d11c00c6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fblotout%2F&secure%5Burl_type%5D=linkedin_company_website) 28 employees on LinkedIn® - [‹ Prev ‹ Prev](/categories/help-desk/free?order=g2_score&page=12#product-list) - [1](/categories/help-desk/free?order=g2_score#product-list) - [2](/categories/help-desk/free?order=g2_score&page=2#product-list) - … - [9](/categories/help-desk/free?order=g2_score&page=9#product-list) - [10](/categories/help-desk/free?order=g2_score&page=10#product-list) - [11](/categories/help-desk/free?order=g2_score&page=11#product-list) - [12](/categories/help-desk/free?order=g2_score&page=12#product-list) - 13 - [14](/categories/help-desk/free?order=g2_score&page=14#product-list) - [15](/categories/help-desk/free?order=g2_score&page=15#product-list) - [Next › Next ›](/categories/help-desk/free?order=g2_score&page=14#product-list) Spotlight Categories [Partner Relationship Management (PRM) Software](https://www.g2.com/categories/partner-relationship-management-prm) [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) [Employee Communications Software](https://www.g2.com/categories/employee-communications) [Online Backup Software](https://www.g2.com/categories/online-backup) [Cloud Infrastructure Monitoring Tools and Software](https://www.g2.com/categories/cloud-infrastructure-monitoring) Similar Categories - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Help Desk Themes](/categories/help-desk/themes)