# Top Free Help Desk Software - Page 13 Help desks receive customer complaints through channels like toll-free numbers, websites, chatbots, or email. Fielding a large number of customer requests can get overwhelming fast. The larger a business or more complex a product, the more likely it is teams will field a number of customer inquiries a day. A help desk is a resource designed  to provide customers or end users with the technical support or information needed to fully enjoy a company's product. Technical support analysts will then receive the ticket and scale the problem through internal channels to help the customer find a resolution. If you'd like to see more products and to evaluate additional feature options, compare all [Help Desk Software](https://www.g2.com/categories/help-desk) to ensure you get the right product. ## View Free Help Desk Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **214** Help Desk Products Available View all [Help Desk Software](https://www.g2.com/categories/help-desk) View all [Help Desk Software](https://www.g2.com/categories/help-desk) ### [Voca Conversational Interaction Center](https://www.g2.com/products/voca-conversational-interaction-center/reviews) [By AudioCodes](https://www.g2.com/sellers/audiocodes) [ (1)4.5 out of 5 ](https://www.g2.com/products/voca-conversational-interaction-center/reviews#reviews "Read Voca Conversational Interaction Center Reviews") Product Description Turn Microsoft Teams into an Omnichannel Contact Center with Ready-to-use Conversational AI Voca Conversational Interaction Center (CIC) is built on Azure, giving your contact center the same 99.9 **Market Segment:** 100% Mid-Market ![Sothea H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sothea H.") SH What I like best about Voca Conversational Interaction Center is the flexibility when integrating with telephony and contact center platforms. It...[Read review](https://www.g2.com/products/voca-conversational-interaction-center/reviews/voca-conversational-interaction-center-review-12864548) Year Founded 1993 HQ Location Or Yehuda, Tel Aviv District, Israel Company Website https://www.audiocodes.com/ LinkedIn® Page https://www.linkedin.com/company/audiocodes Ownership NASDAQ: AUDC ### [Whelp](https://www.g2.com/products/whelp/reviews) [By Whelp](https://www.g2.com/sellers/whelp) [ (3)4.2 out of 5 ](https://www.g2.com/products/whelp/reviews#reviews "Read Whelp Reviews") Product Description Whelp is a customer support automation platform designed to unify communication across multiple channels, including live chat, email, voice, SMS, and social media, into a single interface. It’s partic **Market Segment:** 67% Mid-Market, 33% Small-Business ![Charles B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charles B.") CB One standout feature is its real-time analytics, providing invaluable insights into customer behavior and preferences. This data-driven approach...[Read review](https://www.g2.com/products/whelp/reviews/whelp-review-8625441) ![Tural M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tural M.") TM We tried Whelp as a way to bring all of our customer communication (email, WhatsApp, live chat, SMS) into one place. I really like the idea of...[Read review](https://www.g2.com/products/whelp/reviews/whelp-review-11625966) Year Founded 2019 HQ Location New York, AZ Company Website https://getwhelp.com/ LinkedIn® Page https://www.linkedin.com/company/whelp [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [Appward](https://www.g2.com/products/appward/reviews) [By Appward](https://www.g2.com/sellers/appward) [ (19)4.5 out of 5 ](https://www.g2.com/products/appward/reviews#reviews "Read Appward Reviews") Product Description Software companies don’t understand your business. From one group you get a rigid solution that requires expensive and time-consuming implementation. From the other you get a hodgepodge of disconnecte **Market Segment:** 58% Mid-Market, 37% Small-Business User SentimentHow are these determined? Users frequently mention the extensive knowledgebase, the sleek interface, the seamless integration with other tools, and the speed and efficiency of the user experience. Reviewers noted the high cost for small businesses, the complexity of the different functionalities, the potential for overemphasis on ratings, and the steep learning curve. Year Founded 2021 HQ Location Santa Clarita, US Company Website https://www.appward.com/ Twitter @AppwardSocial LinkedIn® Page https://www.linkedin.com/company/appwardsocial/ ### [Bluetrait](https://www.g2.com/products/bluetrait/reviews) [By Dalegroup](https://www.g2.com/sellers/dalegroup) [ (1)5.0 out of 5 ](https://www.g2.com/products/bluetrait/reviews#reviews "Read Bluetrait Reviews") Product Description Bluetrait is a Cloud-based Helpdesk & Company Management Software **Market Segment:** 100% Small-Business ![Jaynie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaynie S.") JS Bluetrait is helpful in the office. The thing that I like most about Bluetrait is managing timesheets. Timesheets can be confusing, but with...[Read review](https://www.g2.com/products/bluetrait/reviews/bluetrait-review-8164125) HQ Location N/A Company Website https://bluetrait.com LinkedIn® Page https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps ### [BlueTweak](https://www.g2.com/products/bluetweak/reviews) [By BlueTweak](https://www.g2.com/sellers/bluetweak) [ 0 ratings ](https://www.g2.com/products/bluetweak/reviews#reviews "Read BlueTweak Reviews") Product Description BlueTweak is an omnichannel customer support platform built for support teams and contact centres managing high volumes of customer interactions across multiple channels. With more than 20 years of Company Website https://bluetweak.com ### [Channel Talk](https://www.g2.com/products/channel-talk/reviews) [By Channel](https://www.g2.com/sellers/channel) [ (13)4.8 out of 5 ](https://www.g2.com/products/channel-talk/reviews#reviews "Read Channel Talk Reviews") Product Description Channel Talk is your first sales concierge designed to boost sales and LTV through your existing customers. Identify and engage key customers through our CRM. Provide personalized assistance through o **Market Segment:** 85% Small-Business, 15% Mid-Market ![Hui H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hui H.") HH Channel.io offers FREE chat widget with super easy integration. Within 1 minute, I could have website visitors open a cute chat window and start...[Read review](https://www.g2.com/products/channel-talk/reviews/channel-talk-review-7720687) ![Jin Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jin Y.") JY Firstly, the cost is more reasonable compared to intercom. It is particularly efficient when broadcasting a large quantity of messages to users....[Read review](https://www.g2.com/products/channel-talk/reviews/channel-talk-review-7833593) Year Founded 2014 HQ Location Seoul, South Korea Company Website https://channel.io/en Twitter @ChannelioUS LinkedIn® Page https://www.linkedin.com/company/channelcorporation/ ### [Chat2Desk](https://www.g2.com/products/chat2desk/reviews) [By Chat2Desk](https://www.g2.com/sellers/chat2desk) [ 0 ratings ](https://www.g2.com/products/chat2desk/reviews#reviews "Read Chat2Desk Reviews") Product Description Chat2Desk is a service for customer support and sales via messengers such as WhatsApp, Telegram, Facebook Messenger, Instagram, Viber and Online Chat. Year Founded 2014 HQ Location Санкт-Петербург, RU Company Website https://chat2desk.com/ LinkedIn® Page https://www.linkedin.com/company/chat2desk-official/ ### [Chatiex AI](https://www.g2.com/products/chatiex-ai/reviews) [By Chatiex AI](https://www.g2.com/sellers/chatiex-ai) [ 0 ratings ](https://www.g2.com/products/chatiex-ai/reviews#reviews "Read Chatiex AI Reviews") Product Description Chatiex AI empowers businesses with an intelligent AI chatbot and complete help desk solution. Auto Train your website, files, PDF's, Videos, Sitemap, Automate responses, organize tickets, manage emai HQ Location N/A Company Website https://chatiex.com LinkedIn® Page https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps ### [deskxpand](https://www.g2.com/products/deskxpand-deskxpand/reviews) [By DeskXpand](https://www.g2.com/sellers/deskxpand) [ 0 ratings ](https://www.g2.com/products/deskxpand-deskxpand/reviews#reviews "Read deskxpand Reviews") Product Description DeskXpand takes the chaos out of your customer support operations. Imagine an effective way of solving customer grievances with a great deal of clarity and collaboration. 😇 DeskXpand gives you just Year Founded 2021 HQ Location Ahmedabad, IN Company Website https://www.deskxpand.com/ LinkedIn® Page https://www.linkedin.com/company/deskxpand/ ### [EasyDesk](https://www.g2.com/products/easydesk/reviews) [By EasyDesk](https://www.g2.com/sellers/easydesk) [ 0 ratings ](https://www.g2.com/products/easydesk/reviews#reviews "Read EasyDesk Reviews") Product Description EasyDesk is a comprehensive customer support software designed to help businesses of all sizes manage and optimize their support operations with ease. It provides a centralized platform where teams ca HQ Location N/A Company Website https://easydesk.app/ LinkedIn® Page https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps ### [Emson](https://www.g2.com/products/emson/reviews) [By Rezero Consulting](https://www.g2.com/sellers/rezero-consulting) [ 0 ratings ](https://www.g2.com/products/emson/reviews#reviews "Read Emson Reviews") Product Description Emson is a simple online shared inbox or help desk system with added case management. Case management can be in the form of complaints, leads, incidents. Cases can have multiple actions allocated to d Year Founded 2021 HQ Location Barnsley, UK Company Website https://rezero.net/ LinkedIn® Page https://www.linkedin.com/company/rezerosoftware/ Phone 01709 213451 ### [Euphoric.ai](https://www.g2.com/products/euphoric-ai/reviews) [By SupportYourApp](https://www.g2.com/sellers/supportyourapp-f0f9af0b-eb5c-4457-b41d-26376b36e478) [ 0 ratings ](https://www.g2.com/products/euphoric-ai/reviews#reviews "Read Euphoric.ai Reviews") Product Description Euphoric.ai is an AI-powered multi-channel help desk solution that brings all customer conversations from emails, messengers, and phone calls into a single, shared inbox. This centralized approach HQ Location Wilmington, US Company Website https://euphoric.ai/?utm\_source=g2&utm\_medium=main LinkedIn® Page https://www.linkedin.com/company/euphoric-ai ### [EvoAI](https://www.g2.com/products/evoai/reviews) [By Blotout](https://www.g2.com/sellers/blotout) [ 0 ratings ](https://www.g2.com/products/evoai/reviews#reviews "Read EvoAI Reviews") Product Description EvoAI is the AI customer experience platform for DTC and eCommerce, built on a first-party identity graph instead of stateless session IDs. Three apps, one brain: AI Sales Assistant for Conversationa Year Founded 2019 HQ Location Fremont, US Company Website https://blotout.io/ LinkedIn® Page https://www.linkedin.com/company/blotout/ ### [Experia](https://www.g2.com/products/experia/reviews) [By INVENTO](https://www.g2.com/sellers/invento) [ (1)5.0 out of 5 ](https://www.g2.com/products/experia/reviews#reviews "Read Experia Reviews") Product Description Manage the digital customer care & communication between organizations and clients through digital channels (WhatsApp Business, Twitter, Web Chat, Email, instagram, google maps, google my business **Market Segment:** 100% Small-Business ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Experia is a customer relations management software company. They provide a chatbot and integrate all social media platforms into one, making it...[Read review](https://www.g2.com/products/experia/reviews/experia-review-6480129) Year Founded 2019 HQ Location Riyadh, SA Company Website https://www.experiaapp.com LinkedIn® Page https://www.linkedin.com/company/experia-app/ ### [FocalScope](https://www.g2.com/products/focalscope/reviews) [By FocalScope](https://www.g2.com/sellers/focalscope) [ (1)3.5 out of 5 ](https://www.g2.com/products/focalscope/reviews#reviews "Read FocalScope Reviews") Product Description Easy to use email ticket and live chat helpdesk system. **Market Segment:** 100% Mid-Market ![Lalit M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lalit M.") LM E-mails ticket can be easily shared with any client. it's gives opportunity to access the software as a web system. the reporting feature are very...[Read review](https://www.g2.com/products/focalscope/reviews/focalscope-review-2333410) HQ Location N/A Company Website https://www.focalscope.com Twitter @FocalScope LinkedIn® Page https://www.linkedin.com/company/1635044 [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. 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