# Best Genesys Consulting Services - Page 2 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Genesys consulting service providers specialize in implementing and optimizing the various offerings within the Genesys ecosystem. These service providers typically have significant expertise and experience helping businesses utilize the various products and features offered by Genesys. They can assist with its implementation, integration, customization, and administration or offer support. Businesses seeking to implement a Genesys product can enlist the provider’s assistance with processes like installation, troubleshooting, and employee training. Recruiting the help of a Genesys consultant can help reduce the hassles associated with major software development, overcome staffing challenges, and help teams scale faster to maximize their impact with Genesys. Genesys consulting service partners can include companies of varying sizes, ranging from individual consultants to larger, global consulting firms. Additionally, these partners can have expertise in multiple Genesys products (e.g., Cloud CX, Pointillist, etc.) or verticals (e.g., healthcare, financial services, etc.). To qualify for inclusion in the Genesys Consulting Services category, a services provider must: - Offer Genesys-specific consulting services - Demonstrate experience implementing offerings within the Genesys ecosystem ## How Many Genesys Consulting Services Products Does G2 Track? **Total Products under this Category:** 192 ### Category Stats (Jul 2026) - **Average Rating**: 4.24/5 The average rating of products in this category, based on all submitted ratings *Last updated: July 12, 2026* ## How Does G2 Rank Genesys Consulting Services Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 100+ Authentic Reviews - 192+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## What Are the Top-Rated Genesys Consulting Services Products in 2026? ### 1. [Byte Information Technology](https://www.g2.com/products/byte-information-technology/reviews) Byte Information Technology is an Australian IT services provider dedicated to empowering businesses through people-centric technology solutions. With over 20 years of experience, Byte specializes in delivering cloud infrastructure, modern workplace environments, contact center solutions, and comprehensive security services. Their approach focuses on integrating cutting-edge technology with a deep understanding of client needs to drive digital transformation and operational efficiency. Key Features and Functionality: - Cloud and Infrastructure: Byte offers cloud migration and management services, providing scalable and secure cloud solutions that form the foundation for digital innovation. - Modern Workplace: They design and implement modern workplace environments that enhance employee productivity and facilitate seamless collaboration across various platforms. - Contact Center Solutions: Byte delivers advanced customer experience platforms that manage all customer interactions, including voice, social media, web, text, email, and live chat, ensuring superior customer engagement. - Security Services: Their security offerings include proactive monitoring, threat detection, and cyber threat management tailored to the needs of small and mid-sized organizations, ensuring robust protection against evolving cyber threats. - Managed IT Services: Byte provides managed services solutions to address labor constraints and prevent internal IT departments from constantly playing catch-up, allowing businesses to stay flexible and adapt to swift, unanticipated changes. Primary Value and Problem Solved: Byte Information Technology addresses the challenge of integrating complex technological solutions into business operations by offering tailored, people-focused services. Their expertise enables organizations to enhance productivity, ensure data security, and deliver exceptional customer experiences. By managing and optimizing IT infrastructure, Byte allows businesses to focus on their core competencies, driving growth and innovation in a rapidly evolving digital landscape. **Who Is the Company Behind Byte Information Technology?** - **Seller:** [Byte](https://www.g2.com/sellers/byte) - **Year Founded:** 1993 - **HQ Location:** Carlton, Victoria, Australia - **LinkedIn® Page:** https://www.linkedin.com/company/byteau (98 employees on LinkedIn®) ### 2. [CALLSCAN AUSTRALIA PTY. LTD.](https://www.g2.com/products/callscan-australia-pty-ltd/reviews) Callscan Australia Pty. Ltd., operating under the trading name QPC Australia, is a provider of comprehensive contact center solutions with over two decades of experience in the Australian market. Specializing in Cloud Contact Centre as a Service solutions, QPC Australia offers a range of services including solution implementations, hosting, and telecommunications. Their expertise lies in delivering innovative services and solutions that enhance contact center operations, enabling businesses to achieve world-class customer service standards. Key Features and Functionality: - Custom Solutions: Tailored tools and technologies designed to meet specific business requirements, ensuring future-ready solutions. - Elevated Customer Experiences: Empowering agents with instant access to customer data, product information, and tailored scripts to exceed customer expectations. - Customer-Centric Approach: Leveraging data and technology to develop experiences that align with current and future customer expectations. - Agent Empowerment: Enabling teams to handle higher volumes while delivering exceptional service. Primary Value and Solutions Provided: QPC Australia addresses the challenges businesses face in managing efficient and effective contact centers. By offering customized, technology-driven solutions, they help organizations adapt, transform, and make incremental changes to their customer experience strategies. Their services ensure that businesses can exceed customer expectations, empower their agents, and develop customer-centric growth strategies, ultimately leading to enhanced productivity and customer satisfaction. **Who Is the Company Behind CALLSCAN AUSTRALIA PTY. LTD.?** - **Seller:** [CALLSCAN AUSTRALIA PTY. LTD.](https://www.g2.com/sellers/callscan-australia-pty-ltd) - **Year Founded:** 1993 - **HQ Location:** Melbourne, AU - **LinkedIn® Page:** https://www.linkedin.com/company/qpc-australia (44 employees on LinkedIn®) ### 3. [CCR](https://www.g2.com/products/ccr/reviews) CCR is a leader of the contact center technologies industry for more than 20 years of experience, a team of experts and self-developed technologies! **Who Is the Company Behind CCR?** - **Seller:** [CCR](https://www.g2.com/sellers/ccr) - **Year Founded:** 2011 - **HQ Location:** İstanbul, TR - **LinkedIn® Page:** https://www.linkedin.com/company/ccrgroup/ (106 employees on LinkedIn®) ### 4. [Centro Global Solutions for Communications and Information](https://www.g2.com/products/centro-global-solutions-for-communications-and-information/reviews) Centro Global Solutions is a multinational leader in business process outsourcing and technology services, dedicated to transforming business operations through efficiency, scalability, and innovation. With a strong presence across North America, Europe, the Middle East, and Asia Pacific, Centro offers tailored solutions that streamline processes, enhance performance, and drive sustainable growth for organizations worldwide. Key Features and Functionality: - Business Process Outsourcing : Centro provides comprehensive BPO services, including contact center operations, technical support, telemarketing, back-office functions, order management, reservations, and appointment setting. - Digital Transformation: The company offers cutting-edge digital solutions such as big data analytics, artificial intelligence, customer relationship management systems, e-commerce platforms, custom development, and smart city initiatives. - Healthcare Solutions: Centro delivers specialized healthcare services, including revenue cycle management, medical billing, accounts receivable management, medication therapy management, clinical trials recruitment, front-office support, and credentialing services. - Human Resources Outsourcing : Services encompass talent acquisition, learning and development, payroll and personnel management, and workforce management. - Marketing Services: Centro offers brand identity and design, printing and production, media buying and planning, social media marketing , search engine marketing , and public relations. - Facilities Management: Comprehensive management services to ensure optimal operational environments. Primary Value and Solutions: Centro's primary value lies in its ability to act as a strategic partner, empowering businesses to adapt, grow, and lead in an ever-evolving market. By integrating advanced technology with deep industry expertise, Centro helps organizations optimize workflows, elevate customer experiences, and unlock their full business potential. Their solutions address critical operational challenges, enabling clients to focus on core competencies while ensuring seamless integration and operational excellence. **Who Is the Company Behind Centro Global Solutions for Communications and Information?** - **Seller:** [Centro Global Solutions for Communications and Information](https://www.g2.com/sellers/centro-global-solutions-for-communications-and-information) - **Year Founded:** 2009 - **HQ Location:** Sterling, US - **LinkedIn® Page:** https://www.linkedin.com/company/centrocdx (784 employees on LinkedIn®) ### 5. [Ceritek Sarl](https://www.g2.com/products/ceritek-sarl/reviews) Ceritek Sarl is a consulting and services company specializing in the design, production, and maintenance of innovative solutions for contact centers. With over 20 years of experience in customer relations and contact center management, Ceritek provides brands with methodologies, tools, and expertise to deliver rich and engaging customer experiences across various devices, channels, and platforms. Key Features and Functionality: - Omnichannel Interaction Management: Ceritek offers solutions that enable seamless management of customer interactions across multiple channels, ensuring a fluid and effortless experience for clients. - Employee Experience Enhancement: By providing employees with the necessary resources and tools, Ceritek facilitates efficient handling of customer requests, leading to improved satisfaction and productivity. - 360° Experience Integration: Ceritek's solutions integrate various business tools to automate internal tasks, streamline workflows, and enhance overall customer service. Primary Value and Solutions Provided: Ceritek's primary value lies in its ability to transform customer relationship strategies by implementing tailored solutions that meet specific business needs. By leveraging the latest technologies and maintaining a commitment to reliability and expertise, Ceritek ensures comprehensive support throughout the project lifecycle, from consulting and integration to training and ongoing support. This holistic approach enables businesses to optimize their customer interactions, enhance employee performance, and ultimately deliver superior customer experiences. **Who Is the Company Behind Ceritek Sarl?** - **Seller:** [Ceritek Sarl](https://www.g2.com/sellers/ceritek-sarl) - **Year Founded:** 2005 - **HQ Location:** Noisy-le-Grand, FR - **LinkedIn® Page:** https://www.linkedin.com/company/ceritek (25 employees on LinkedIn®) ### 6. [China Huaxin Post and Telecom Technologies Co., Ltd.](https://www.g2.com/products/china-huaxin-post-and-telecom-technologies-co-ltd/reviews) China Huaxin Post and Telecom Technologies Co., Ltd. is a leading investment and operations platform in China's information and communications technology sector. Established in 1993, the company focuses on four key areas: telecommunications solutions, optical fiber and cable, enterprise networks and cloud computing, and system integration and software services. With a presence in over 130 countries and regions, 16 research and development centers, and 24 manufacturing bases, China Huaxin is dedicated to advancing technological innovation and fostering international cooperation in the ICT industry. Key Features and Functionality: - Telecommunications Solutions: Offers comprehensive services including network planning, design, and optimization, as well as the development of wireless broadband solutions supporting 2G, 3G, 4G, and 5G technologies. - Optical Fiber and Cable: Engages in the production and distribution of high-quality optical fiber and cable products, essential for modern communication infrastructures. - Enterprise Networks and Cloud Computing: Provides robust enterprise networking solutions and cloud computing services to support businesses in their digital transformation journeys. - System Integration and Software Services: Delivers end-to-end system integration and software development services, ensuring seamless operation and management of complex ICT systems. Primary Value and Solutions: China Huaxin addresses the growing demand for advanced ICT solutions by offering a diverse portfolio that enhances connectivity, supports digital transformation, and drives technological innovation. By investing in and developing well-known enterprises such as Nokia Shanghai Bell and YOFC, China Huaxin plays a pivotal role in building and maintaining critical communication infrastructures worldwide. Their comprehensive services and products enable businesses and governments to implement efficient, scalable, and future-proof ICT solutions, thereby contributing to the development of smart cities and the broader digital economy. **Who Is the Company Behind China Huaxin Post and Telecom Technologies Co., Ltd.?** - **Seller:** [China Huaxin Post and Telecom Technologies Co., Ltd.](https://www.g2.com/sellers/china-huaxin-post-and-telecom-technologies-co-ltd) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 7. [CIBERC S.A.](https://www.g2.com/products/ciberc-s-a/reviews) CIBERC S.A. is a technology company with over 20 years of experience, specializing in delivering integrated IT solutions and services. They focus on understanding and analyzing clients' technological needs to design and implement solutions that monitor, control, and enhance operations. Their offerings combine advanced IT solutions, mission-critical services, and both on-premises and cloud-based applications. CIBERC's team comprises highly certified professionals dedicated to guiding organizations through digital transformation, ensuring efficient achievement of business objectives. Key Features and Functionality: - CiberCloud: Provides access to state-of-the-art cloud solutions, enabling businesses to leverage scalable and secure cloud services. - Data Center Services: Ensures data centers meet the highest standards of quality and service, offering infrastructure solutions that enhance reliability. - Collaboration Tools: Offers voice, data, and video communication solutions, along with collaboration tools to improve team interaction and productivity. - Enterprise Network Solutions: Provides business network solutions that facilitate faster innovation and efficient operations. - Security Solutions: Delivers services aimed at significantly improving business security, including advanced threat protection and compliance with international standards. - Digital Transformation Services: Assists companies in integrating digital technologies to enhance productivity and profitability, focusing on areas like artificial intelligence, process automation, and data analytics. Primary Value and Solutions for Users: CIBERC S.A. serves as a strategic ally for organizations seeking to navigate the complexities of digital transformation. By offering tailored technological solutions, they address critical business challenges such as enhancing operational efficiency, ensuring data security, and fostering innovation. Their comprehensive approach enables clients to achieve business goals swiftly and effectively, positioning them competitively in the evolving digital landscape. **Who Is the Company Behind CIBERC S.A.?** - **Seller:** [CiberC](https://www.g2.com/sellers/ciberc) - **Year Founded:** 2000 - **HQ Location:** Miami, US - **LinkedIn® Page:** https://www.linkedin.com/company/ciberc-latam (183 employees on LinkedIn®) ### 8. [Claro Embratel Telmex](https://www.g2.com/products/claro-embratel-telmex/reviews) Claro Embratel Telmex is a brazilian Telecommunications company **Who Is the Company Behind Claro Embratel Telmex?** - **Seller:** [Embratel.](https://www.g2.com/sellers/embratel) - **Year Founded:** 1965 - **HQ Location:** Rio de Janeiro, Rio de Janeiro, Brazil - **LinkedIn® Page:** https://www.linkedin.com/company/embratel (5,233 employees on LinkedIn®) ### 9. [CloudComm 360 Ltd](https://www.g2.com/products/cloudcomm-360-ltd/reviews) CloudComm 360 Ltd is an independent consultancy specializing in cloud communications, offering a comprehensive suite of services designed to enhance business communication and collaboration. With over 25 years of experience, the company focuses on delivering tailored solutions that connect customers, employees, and systems efficiently. Their expertise spans voice and messaging services, network services, contact center solutions, and unified communications, all aimed at streamlining operations and improving customer experiences. Key Features and Functionality: - Voice & Messaging Services: Provision of resilient and secure voice and messaging services, facilitating seamless communication between customers and contact centers or unified communication solutions. - Network Services: Design, implementation, and maintenance of secure, reliable networks that support efficient data sharing and communication across businesses. - Contact Center Solutions: Deployment of cloud-based contact center solutions that offer flexibility and scalability, enabling businesses to adapt to evolving customer service demands. - Unified Communications: Integration of various communication tools into a centralized platform, enhancing collaboration among teams and streamlining workflows. Primary Value and Solutions Provided: CloudComm 360 Ltd addresses the complexities businesses face in modern communication by offering end-to-end services that simplify the adoption of cloud communication technologies. Their unique SaBRE 360 approach—comprising Shape, Build, Run, and Evolve phases—ensures that communication strategies are effectively transformed into reality. This methodology enables rapid deployment, cost optimization, and continuous evolution of communication systems, allowing businesses to stay ahead in a dynamic digital landscape. **Who Is the Company Behind CloudComm 360 Ltd?** - **Seller:** [CloudComm 360 Ltd](https://www.g2.com/sellers/cloudcomm-360-ltd) - **Year Founded:** 2019 - **HQ Location:** Leeds, GB - **LinkedIn® Page:** https://www.linkedin.com/company/cloudcomm360 (4 employees on LinkedIn®) ### 10. [Cloud Communication Services LLC](https://www.g2.com/products/cloud-communication-services-llc/reviews) Cloud Communication Services LLC (Wecom is a leading telecommunications and ICT solutions provider in Oman, specializing in IP telephony and unified communication solutions tailored for small, medium, and enterprise organizations. Wecom offers a range of services designed to enhance business communication, streamline operations, and improve customer engagement through innovative and cost-effective solutions. Key Features and Functionality: - Virtual PBX: A cloud-based telephony system that allows businesses to scale their communication infrastructure as needed, with benefits such as no additional costs, remote administration via a local dashboard, compliance with modern technological requirements, and a pay-as-you-grow model. - Smart Contact Center Solution: Enables rapid business scaling, seamless CRM integrations, minimal downtime during onboarding, and includes features like Speechminer (a web application that integrates with existing applications and CRM, up-to-date services with around-the-clock maintenance, and customizable API integration. - Mobile Engagement & Voice of Customer Platform: Provides omni-channel customer engagement tools and a comprehensive approach to customer interaction, ensuring businesses can effectively reach and understand their clientele. Primary Value and Solutions Provided: Wecom addresses the need for efficient and scalable communication solutions in the modern business environment. By offering cloud-based services, Wecom enables businesses to centralize data, ensure stable communication across various channels, and incorporate automation in processes like auto-routing and priority queuing. This leads to improved operational efficiency, cost reduction, enhanced mobility for remote work, and better customer satisfaction through seamless and enriched communication experiences. **Who Is the Company Behind Cloud Communication Services LLC?** - **Seller:** [Cloud Communication Services](https://www.g2.com/sellers/cloud-communication-services) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 11. [CloudCX Ltd](https://www.g2.com/products/cloudcx-ltd/reviews) CloudCX is a customer experience (CX) technology company focused on helping enterprises deliver reliable, scalable, and consistent customer interactions across voice and digital channels. As contact centers evolve with automation, cloud platforms, and AI-driven interactions, CloudCX enables organizations to reduce operational risk, improve release confidence, and maintain high-quality customer experiences at scale. CloudCX supports enterprises across industries such as telecommunications, financial services, healthcare, and retail, where customer experience is closely tied to revenue, retention, and brand perception. Its solutions are used by CX leaders, QA teams, Genesys administrators, and DevOps teams responsible for managing complex, multi-channel, and multi-region customer journeys. The company offers two core products: QuickTest, an automated CX testing and monitoring solution, and OneCG, a Genesys Cloud migration and configuration automation solution. QuickTest enables organizations to proactively test and monitor customer journeys across IVR, voice bots, chatbots, APIs, and messaging platforms by simulating real customer interactions. Instead of waiting for issues to surface in production, teams can continuously validate end-to-end journeys and detect failures before they impact customers. This leads to fewer production incidents, faster issue resolution, and a more consistent customer experience across channels. With the growing adoption of conversational AI and GenAI in contact centers, QuickTest also helps organizations validate the accuracy and consistency of automated responses. It enables teams to identify incorrect or unsupported answers, detect inconsistencies across interactions, and ensure that AI-driven conversations remain aligned with approved business knowledge. This allows enterprises to scale AI confidently while protecting customer trust and brand reputation. OneCG addresses a critical challenge for enterprises using Genesys Cloud: managing migrations and deployments across multiple environments and regions. Organizations often operate across Dev, Test, and Production environments, as well as across multiple regions, where manual migration processes can introduce delays, errors, and operational risk. OneCG provides an automated and structured approach to migrating Genesys Cloud configurations across orgs and regions. It enables seamless promotion of configurations from development to production and supports cross-region migrations, while automatically handling complex Architect flows and their dependencies. By eliminating manual effort and ensuring correct sequencing, OneCG reduces migration risk, accelerates deployment timelines, and ensures consistency across environments. Together, QuickTest and OneCG enable organizations to take a more proactive and controlled approach to CX operations. Teams can continuously validate customer journeys while also managing changes, migrations, and deployments with greater accuracy and efficiency. This supports modern DevOps and CI/CD practices, improves collaboration across teams, and reduces dependency on manual processes. By addressing both CX testing and CX change management, CloudCX helps enterprises move from reactive issue management to a more predictable, scalable, and resilient CX operating model. With CloudCX, organizations can: Identify and resolve CX issues before they impact customers Reduce production incidents and service disruptions Accelerate release cycles and deployments Minimize manual effort and operational overhead Reduce risk during migrations and regional expansions Ensure consistent, high-quality customer experiences across channels and regions Visit https://cloudcx.ai for more details **Who Is the Company Behind CloudCX Ltd?** - **Seller:** [CloudCX Ltd](https://www.g2.com/sellers/cloudcx-ltd) - **Year Founded:** 2021 - **HQ Location:** London, GB - **LinkedIn® Page:** https://uk.linkedin.com/company/cloudcx (27 employees on LinkedIn®) ### 12. [Cloudoe BV](https://www.g2.com/products/cloudoe-bv/reviews) Cloudoe BV specializes in delivering tailored customer contact solutions designed to meet the unique needs of organizations and their clients. With over a decade of experience, Cloudoe enhances customer interactions by integrating advanced technologies, including AI-driven emotion detection and automated conversation summaries. Their services encompass the consolidation of disparate systems into a unified platform, the development of customized knowledge centers, and the provision of real-time dashboards for comprehensive insights into service levels and agent performance. By focusing on creating valuable connections, Cloudoe empowers businesses to optimize their customer contact processes, resulting in improved efficiency and higher-quality interactions. Key Features and Functionality: - Unified Customer Contact Solutions: Integration of various communication channels into a centralized system for streamlined operations. - AI-Enhanced Interactions: Utilization of artificial intelligence for emotion detection during calls and automatic generation of conversation summaries. - Customized Knowledge Centers: Development of tailored knowledge repositories accessible across all business units. - Real-Time Performance Dashboards: Provision of dashboards offering insights into service levels and individual agent performance. - Efficient Agent Allocation: Intelligent assignment of agents based on their qualifications to enhance service quality. Primary Value and Solutions Provided: Cloudoe addresses the challenges organizations face in managing customer interactions by offering comprehensive, AI-driven solutions that unify communication channels and provide actionable insights. By implementing Cloudoe's services, businesses can achieve more efficient and higher-quality customer contact, leading to increased customer satisfaction and loyalty. The consolidation of systems into a single platform simplifies operations, while real-time data and analytics enable informed decision-making and continuous improvement in customer service strategies. **Who Is the Company Behind Cloudoe BV?** - **Seller:** [Cloudoe BV](https://www.g2.com/sellers/cloudoe-bv) - **Year Founded:** 2014 - **HQ Location:** ’s-Hertogenbosch, NL - **LinkedIn® Page:** https://www.linkedin.com/company/cloudoe-bv (23 employees on LinkedIn®) ### 13. [ComApp S.r.l](https://www.g2.com/products/comapp-s-r-l/reviews) ComApp S.r.l., an Italian company with over 30 years of experience, specializes in Application System Integration with a focus on Omnichannel Contact Center solutions. As part of the Present Group, ComApp adopts a hybrid approach that combines knowledge, technology, and consultancy to design tailored solutions that meet specific client needs. Key Features and Functionality: - Customer Experience Solutions: End-to-end services utilizing market-leading technologies to manage and integrate customer relationships comprehensively. - System Integration Services: Professional services addressing all execution phases of projects, ensuring seamless integration of various systems. - Analytics & Consulting: Expertise in analyzing and interpreting the vast amount of data within Contact Centers to achieve accurate and sustainable scaling over time. Primary Value and User Solutions: ComApp enhances business communication by providing integrated solutions that improve customer engagement and operational efficiency. Their services enable organizations to effectively manage customer interactions across multiple channels, ensuring a cohesive and satisfying customer experience. By leveraging advanced analytics and consulting, ComApp helps businesses optimize their Contact Center operations, leading to better performance and customer satisfaction. **Who Is the Company Behind ComApp S.r.l?** - **Seller:** [ComApp S.r.l](https://www.g2.com/sellers/comapp-s-r-l) - **Year Founded:** 2010 - **HQ Location:** Milan, IT - **LinkedIn® Page:** https://it.linkedin.com/company/comapp (53 employees on LinkedIn®) ### 14. [Connect Managed Services (UK) Limited](https://www.g2.com/products/connect-managed-services-uk-limited/reviews) Connect Managed Services Limited is a London-based systems integrator and managed service provider specializing in Contact Centre and Unified Communications technologies. With over 30 years of experience, the company focuses on transforming call centers into omnichannel contact centers and traditional telephony into unified communications for national and multinational businesses worldwide. Their "Stabilise, Enhance, Transform" approach enables clients to achieve digital transformation goals smoothly, cost-effectively, and comprehensively. Key Features and Functionality: - Contact Centre Solutions: Offers both on-premise and cloud-based contact center solutions, supporting various vendors and tools, and guiding clients through technology transitions. - Unified Communications: Provides support for unified communications solutions, including video calling integration, UC tools, and network optimization for video traffic. - Network Services: Delivers global network services, including SD-WAN, point-to-point links, and managed networks optimized for voice, covering over 100 countries. - Global SIP Services: Offers a global SIP service providing voice, video, and collaboration services with a single provider, offering outbound SIP in 120 countries and PSTN equivalent voice in 32 countries. - Intelligent SIP : Provides a Session Border Control service offering security, control, and network performance without hardware investment, globally accessible and connected to major public cloud providers. Primary Value and Solutions: Connect Managed Services addresses the complexities of modern business communications by offering vendor-agnostic, bespoke solutions tailored to each client's needs. Their expertise in integrating and managing contact center and unified communications technologies enables organizations to enhance customer experience, improve internal communications, and achieve seamless digital transformation. By leveraging their proprietary monitoring and automation tools, Connect ensures high availability and performance of business-critical communication systems, allowing clients to focus on their core operations while benefiting from optimized and secure communication infrastructures. **Who Is the Company Behind Connect Managed Services (UK) Limited?** - **Seller:** [Connect](https://www.g2.com/sellers/connect-cf3479ad-c1aa-4e9d-9a09-5e9db6c93c13) - **Year Founded:** 1990 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/connectmanagedservices/ (1,318 employees on LinkedIn®) ### 15. [CONNECT SA OPCO (PTY) LTD](https://www.g2.com/products/connect-sa-opco-pty-ltd/reviews) Connect SA, formerly known as Pivotal Data, is a provider of cloud contact center solutions, enterprise communication software, and customer experience strategies. Established in 2013, the company specializes in consulting, implementing, and maintaining IT solutions that simplify digital and cloud transformations, enabling businesses to become agile and customer-centric. By partnering with organizations across various industries, Connect SA delivers clear digitalization roadmaps and fosters cultures of innovation to help companies achieve their digital transformation goals. Key Features and Functionality: - Cloud Contact Center Solutions: Implementing platforms like Genesys Cloud, Genesys PureConnect, and Pivotal on Demand to provide scalable and efficient customer interaction channels. - Customer Experience Insights: Utilizing tools such as predictive engagement, voice of the customer analytics, and speech analytics to gain actionable insights into customer behavior and preferences. - Workforce Engagement: Offering workforce management, performance analytics, gamification, and quality management solutions to optimize employee performance and satisfaction. - Service Automation: Integrating AI-driven automation, WhatsApp for Business, and verified SMS to enhance digital sales and service capabilities. - Enterprise Communication Platforms: Providing Voice on Demand IPPBX and Pivotal Teams solutions to ensure seamless and reliable internal and external communications. Primary Value and Solutions: Connect SA addresses the complexities of digital transformation by offering comprehensive solutions that enhance customer engagement and streamline enterprise communications. Their services enable businesses to create agile, customer-centric operations, leading to improved productivity and measurable outcomes. By simplifying digital and cloud journeys, Connect SA helps organizations evolve their business models, transform customer interactions, and achieve a competitive edge in the market. **Who Is the Company Behind CONNECT SA OPCO (PTY) LTD?** - **Seller:** [CONNECT SA OPCO ](https://www.g2.com/sellers/connect-sa-opco) - **Year Founded:** 1990 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/connectmanagedservices (1,317 employees on LinkedIn®) ### 16. [CONNEX](https://www.g2.com/products/connex-connex/reviews) Connex Telecommunications Inc., established in 1996, is a Canadian national telecommunications provider specializing in the design, implementation, and management of comprehensive communication solutions. With a focus on enhancing client success, Connex offers tailored services to regional, municipal, enterprise, and branch office clients, ensuring optimized and sophisticated communication networks. Key Features and Functionality: - Managed Services: Provides 24/7/365 support for customer engagement, collaboration, and IT solutions, including monitoring, technical support, and service delivery management. - Professional Services: Offers planning, design, installation, configuration, and testing for operational environments, encompassing business intelligence, optimization, deployment, and consulting. - Connex Assurance Testing Solutions : An automated system for monitoring and testing voice performance in contact centers, including health checks, production monitoring, load testing, functional testing, and end-to-end desktop testing. - Virtual Assistant Hub : A platform for creating, teaching, and publishing virtual assistants, such as chatbots and voicebots, to automate customer service interactions and integrate with digital channels. - Managed Migration Services: Assists enterprises in leveraging cloud capabilities through full, hybrid, and hosted managed migrations, including implementation, support, and post-deployment monitoring. Primary Value and Solutions for Users: Connex Telecommunications Inc. addresses the critical needs of businesses aiming to enhance revenue, reduce costs, and improve productivity. By offering end-to-end telecommunications solutions, Connex ensures clients are always connected through reliable and optimized communication networks. Their comprehensive services, including managed and professional services, infrastructure solutions, and innovative platforms like CATS and VA-HUB, empower organizations to streamline operations, enhance customer engagement, and stay competitive in a rapidly evolving digital landscape. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind CONNEX?** - **Seller:** [Connex](https://www.g2.com/sellers/connex) - **Year Founded:** 1996 - **HQ Location:** Richmond Hill, Ontario, Canada - **LinkedIn® Page:** https://www.linkedin.com/company/connextele (252 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of CONNEX? **"[Good company for telecommunication consulting](https://www.g2.com/survey_responses/connex-review-7633957)"** **Rating:** 4.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/connex-review-7633957) --- ### 17. [Contact Center Services](https://www.g2.com/products/contact-center-services-contact-center-services/reviews) Contact Center Services (CCS) is a technology consulting firm dedicated to enhancing customer experience (CX) by integrating advanced technology with business processes. Specializing in platforms like Genesys, Cisco, and Five9, CCS offers tailored solutions that help organizations attract, retain, and better serve their customers. Their expertise spans CX optimization, digital transformation, cloud migration, and AI integration, ensuring businesses can effectively manage and evolve their customer engagement strategies. Key Features and Functionality: - CX Optimization: CCS assists businesses in maximizing the value of their CX investments by implementing best practices and methodologies, enabling them to stay ahead of the competition. - Digital Transformation: By amplifying web and mobile self-service applications with chatbots and AI, CCS supports continuous, personalized customer interactions, enhancing scalability and responsiveness. - Cloud Migration: CCS evaluates current processes to facilitate a seamless transition to cloud services, offering increased security and consistent experiences across IT operations. - AI Integration: Deploying appropriate AI technologies, CCS automates routine tasks, provides data-driven insights, and improves customer engagement, aligning with industry trends. Primary Value and Solutions: CCS empowers organizations to transform their customer experience by leveraging cutting-edge technologies and strategic partnerships. By focusing on CX optimization, digitalization, and cloud-based solutions, CCS addresses the challenges businesses face in managing customer interactions. Their comprehensive approach ensures clients achieve high-performing, customer-centric operations that drive satisfaction and loyalty. **Who Is the Company Behind Contact Center Services?** - **Seller:** [Contact Center Services](https://www.g2.com/sellers/contact-center-services) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 18. [Continuant](https://www.g2.com/products/continuant/reviews) Since 1996, Continuant has provided business communication services and support to over 100 members of the Fortune 500 and clients around the globe. And in the process, we established ourselves as a leading Systems Integrator and Managed Services Provider in the Unified Communication and Collaboration space. **Who Is the Company Behind Continuant?** - **Seller:** [Continuant](https://www.g2.com/sellers/continuant) - **Year Founded:** 1996 - **HQ Location:** Fife, Washington, United States - **Twitter:** @Continuant (721 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/continuant/ (345 employees on LinkedIn®) ### 19. [Continuous Technologies International Limited](https://www.g2.com/products/continuous-technologies-international-limited/reviews) Continuous Technologies International Limited (CTINT is a provider of intelligent customer engagement solutions, specializing in advanced contact center technologies. Established in 1989, CTINT has decades of experience in developing customized, integrated technologies and solutions for enterprises and government organizations. Their flagship product, the Customer Delight Solution Suite (CDSS®, is an engagement platform infused with intelligent features designed to elevate user and customer experiences. Key Features and Functionality: - Omnichannel Management: Facilitates seamless, two-way interactions between customers and enterprises across multiple communication channels, ensuring fluid, customer-centric experiences. - Smart Tools: AI-powered tools assist agents through real-time context analysis, enhancing service quality and consistency while reducing staff training efforts. - Real-time Operation Monitoring: Provides key performance indicators (KPIs on customer interactions, service levels, and available capacity in real time, with dynamic dashboards for easy monitoring and quick actions. - Insights Fostering: Transforms communication data into valuable insights, enabling thorough scanning and instant identification of compliance risks, and uncovering business insights and hidden inefficiencies for further action. Primary Value and Solutions Provided: CTINT's solutions are designed to revolutionize customer experiences by offering flexible, scalable, and secure platforms that integrate seamlessly with existing systems. By leveraging AI and real-time data analysis, CTINT empowers organizations to enhance service quality, improve operational efficiency, and gain actionable insights, ultimately driving tangible business value. **Who Is the Company Behind Continuous Technologies International Limited?** - **Seller:** [Continuous Technologies International Limited](https://www.g2.com/sellers/continuous-technologies-international-limited) - **Year Founded:** 1989 - **HQ Location:** Hong Kong, HK - **LinkedIn® Page:** https://www.linkedin.com/company/continuous-technologies-international-limited/ (45 employees on LinkedIn®) ### 20. [ConvergeOne, Inc.](https://www.g2.com/products/convergeone-convergeone-inc/reviews) ConvergeOne, a leading IT services provider, partners with Genesys to deliver advanced customer experience solutions that integrate seamlessly with existing infrastructures. This collaboration leverages Genesys's AI-powered cloud technologies alongside ConvergeOne's expertise in cloud, collaboration, and digital infrastructure, enabling businesses to offer personalized, omnichannel customer interactions. Key Features and Functionality: - AI-Infused Cloud Platform: Utilizes Genesys's cloud solutions to provide intelligent, scalable customer engagement. - Omnichannel Support: Facilitates seamless communication across various channels, enhancing customer accessibility. - Professional and Managed Services: Offers comprehensive services, including strategy, design, implementation, and ongoing support, ensuring optimal system performance. - Integration Capabilities: Ensures smooth integration with existing systems, minimizing operational disruptions during digital transformation. Primary Value and Solutions Provided: The ConvergeOne and Genesys partnership empowers organizations to modernize their customer experience platforms, delivering personalized and efficient interactions. By combining advanced cloud technologies with expert services, businesses can enhance customer satisfaction, improve operational efficiency, and achieve measurable outcomes. This collaboration addresses the need for scalable, AI-driven customer engagement solutions that adapt to evolving market demands. **Who Is the Company Behind ConvergeOne, Inc.?** - **Seller:** [C1](https://www.g2.com/sellers/c1-1ffefe72-9d35-4b91-aa14-d677191d4c72) - **Year Founded:** 1993 - **HQ Location:** Minneapolis, Minnesota, United States - **LinkedIn® Page:** https://www.linkedin.com/company/onec1/ (2,259 employees on LinkedIn®) ### 21. [Cothern Computer Systems Inc](https://www.g2.com/products/cothern-computer-systems-inc/reviews) Cothern Computer Systems, Inc. (CCS is a technology solutions provider specializing in automated system migrations, application conversions to IBM platforms, and comprehensive contact center solutions. With over 20 years of experience, CCS leverages the latest telecommunication and e-business technologies to deliver cost-effective, non-disruptive transitions to more powerful systems, ensuring the protection of clients' IT investments. Key Features and Functionality: - Automated System Migrations and Application Conversions: Expertise in transitioning legacy systems to modern IBM platforms, enhancing performance and scalability. - Contact Center Solutions: Development and integration of award-winning contact center technologies, including: - Interactive Voice Response (IVR systems - Inbound and outbound communication channels - Multi-channel support: email, web chat, video, SMS, and fax - Speech recognition and speaker-independent verification - Integration with various switch platforms (e.g., Avaya, Siemens, Cisco, Nortel, Asterisk - Call recording and reporting capabilities - Workforce management and CRM integrations - VOIP/SIP solutions - Custom Support Options: Offering end-to-end services such as: - Enterprise discovery and architectural design - Development and integration services - Hardware procurement - Project management - Comprehensive customer support and managed services - Turn-key implementation for on-premise, hosted, or hybrid environments - Custom applications like surveys, password reset tools, and directory dialers Primary Value and Solutions Provided: CCS delivers tailored technology solutions that streamline operations, enhance productivity, and protect clients' IT investments. By offering fixed-price, cost-effective, and non-disruptive transitions to advanced technologies, CCS ensures businesses can modernize their systems without operational interruptions. Their comprehensive contact center solutions improve customer engagement and communication efficiency, while their expertise in system migrations and application conversions facilitates seamless upgrades to more robust platforms. **Who Is the Company Behind Cothern Computer Systems Inc?** - **Seller:** [Cothern Computer Systems](https://www.g2.com/sellers/cothern-computer-systems) - **Year Founded:** 1981 - **HQ Location:** Jackson, US - **LinkedIn® Page:** https://www.linkedin.com/company/cothern-computer-systems-inc./ (16 employees on LinkedIn®) ### 22. [Crossnet S.A.](https://www.g2.com/products/crossnet-s-a/reviews) Crossnet S.A. is a Chilean company specializing in telecommunications and information services. Operating under the brand name Crossnet, the company offers a range of services in the telecommunications sector. Key Features and Functionality: - Telecommunications Services: Crossnet S.A. provides various communication services, catering to the needs of businesses and individuals. - Information Services: The company offers information-related services, ensuring clients have access to necessary data and resources. Primary Value and Solutions: Crossnet S.A. aims to deliver reliable and efficient telecommunications and information services, addressing the communication and data needs of its clients. By offering these services, the company supports businesses and individuals in maintaining effective communication channels and accessing essential information. **Who Is the Company Behind Crossnet S.A.?** - **Seller:** [Crossnet S.A.](https://www.g2.com/sellers/crossnet-s-a) - **Year Founded:** 2009 - **HQ Location:** Las Condes, CL - **LinkedIn® Page:** https://www.linkedin.com/company/crossnet (146 employees on LinkedIn®) ### 23. [CS Infocomm Pvt. Ltd](https://www.g2.com/products/cs-infocomm-pvt-ltd/reviews) CS Infocomm Pvt. Ltd. is a provider of innovative Customer Experience solutions, specializing in the design, implementation, and management of advanced contact centers. With over three decades of expertise, the company offers a comprehensive suite of Customer Interaction Management solutions, including AI, BOTs, IoT, RPA, Unified Communications, and Predictive Analytics. These technologies are tailored to enhance customer engagement and streamline business operations across various industries. Key Features and Functionality: - @Home Platform: An integrated virtual platform enabling organizations to create immersive and personalized customer interactions remotely. - Universal List Management: A solution designed to optimize outbound processes through streamlined data integration, advanced data processing, and efficient campaign management. - Professional Services: Comprehensive services including solution design, infrastructure implementation, facility management, project management, and 24/7 maintenance support. Primary Value and Solutions: CS Infocomm addresses the critical need for businesses to enhance customer engagement and operational efficiency. By leveraging cutting-edge technologies and tailored solutions, the company empowers organizations to deliver exceptional customer experiences, streamline communication processes, and achieve sustainable growth in a competitive market. **Who Is the Company Behind CS Infocomm Pvt. Ltd?** - **Seller:** [CS Infocomm Pvt. Ltd](https://www.g2.com/sellers/cs-infocomm-pvt-ltd) - **Year Founded:** 1992 - **HQ Location:** Mumbai, Maharashtra, India - **LinkedIn® Page:** https://www.linkedin.com/company/csinfocommpvtltd (345 employees on LinkedIn®) ### 24. [Customer Experience Yazilim Danismalik Ticaret LTD](https://www.g2.com/products/customer-experience-yazilim-danismalik-ticaret-ltd/reviews) Customer Experience Yazilim Danismalik Ticaret LTD is a managed cloud technology partner specializing in delivering comprehensive solutions to enhance customer interactions and streamline business operations. Their services encompass omnichannel contact center installations, application development, and acting as an extension of clients' technology teams to mitigate risks and optimize performance. Key Features and Functionality: - Omnichannel Contact Center Installation: Integrates all digital communication channels into a unified platform, ensuring efficient management from the outset. - Application Development Services: Develops front-end applications such as IVR systems, CRM integrations, customer representative scripts, unified agent desktop apps, marketplace chats, back-office integrations, collection applications, and dialer scripts. - Technology Team Augmentation: Provides experienced engineering and software development teams to support clients until they establish their own, reducing financial and regulatory risks. Primary Value and Solutions: By offering expertly managed cloud services and tailored application development, Customer Experience Yazilim Danismalik Ticaret LTD enables businesses to enhance customer engagement, improve operational efficiency, and reduce associated risks. Their comprehensive approach ensures that clients can focus on core business objectives while leveraging advanced technology solutions to drive growth and customer satisfaction. **Who Is the Company Behind Customer Experience Yazilim Danismalik Ticaret LTD?** - **Seller:** [Customer Experience Yazilim Danismalik Ticaret LTD](https://www.g2.com/sellers/customer-experience-yazilim-danismalik-ticaret-ltd) - **Year Founded:** 2019 - **HQ Location:** istanbul, TR - **LinkedIn® Page:** https://www.linkedin.com/company/customer-experience-ltd/ (12 employees on LinkedIn®) ### 25. [Customer Interaction Solutions AG](https://www.g2.com/products/customer-interaction-solutions-ag/reviews) Customer Interaction Solutions AG specializes in designing, implementing, maintaining, operating, and optimizing large-scale contact center solutions. With over 15 years of experience, the company combines expertise in IT, ICT, business processes, and methodological approaches to deliver high-quality, timely, and cost-effective services. Key Features and Functionality: - Genesys Gold Partnership: Long-standing partnership covering the entire Genesys product portfolio. - Specialization: Focus on medium to large customer service organizations. - Consulting and Automation: Expertise in customer service and communication strategies. - Innovation Management: Continuous account support with a Net Promoter Score of 65. - Extensive Experience: Over 30 years in consulting, system integration, and operation of large contact center solutions. - Strong References: Proven track record with major clients and partners. Primary Value and Solutions Provided: Customer Interaction Solutions AG offers modular and flexible services suitable for businesses of all sizes, ensuring high-quality assurance, availability, rapid implementation, and virtually unlimited scalability and customization. Their solutions address the complexities of modern customer service operations, enabling organizations to enhance customer interactions, streamline processes, and achieve operational excellence. **Who Is the Company Behind Customer Interaction Solutions AG?** - **Seller:** [Customer Interaction Solutions AG](https://www.g2.com/sellers/customer-interaction-solutions-ag) - **Year Founded:** 2009 - **HQ Location:** Glattfelden, CH - **LinkedIn® Page:** https://www.linkedin.com/company/customer-interaction-solutions-gmbh/ (20 employees on LinkedIn®) ## What Is Genesys Consulting Services? [Ecosystem Service Providers](https://www.g2.com/categories/ecosystem-service-providers)