Fraud Detection Software Resources

Hi Juan, First, we want to say that we truly appreciate your feedback, as customer feedback is key to our goal of continual improvement. To answer your question, there are times that we need to hold a suspicious transaction for one of our analysts to review. This is done with the sole intention of ensuring that every order is thoroughly vetted, as we want to be absolutely sure that we are not auto-declining a legitimate order. However, we are continually working on our scoring and decisioning algorithms so that we can improve the time that it takes to decide if an order can be approved or needs to be analyzed. Also, our customer service team (Customer.service@clear.sale) is able to prioritize specific orders, so please do not hesitate to reach out to them when you have a customer that is inquiring about their order that might be on hold. Making this prioritization more seamless for our clients is a big part of our roadmap, which is something we will share as soon as we roll it out. Once again, we appreciate your feedback and we want to assure you that our team remains at your service =)

Hi Franvic, Your CSM will be in touch shortly. Thanks, Hannah

Click the three dots on the right that brings up "More Options". This only updates not declined information. You can email riskified regarding reevaluation.