# Best Food Delivery Software for Medium-Sized Businesses *By [Subhransu Sahu](https://research.g2.com/insights/author/subhransu-sahu)* Products classified in the overall Food Delivery category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Food Delivery to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Food Delivery category. In addition to qualifying for inclusion in the Food Delivery Software category, to qualify for inclusion in the Medium-Sized Business Food Delivery Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business. ## How Many Food Delivery Software Products Does G2 Track? **Total Products under this Category:** 228 ### Category Stats (Jun 2026) - **Average Rating**: 4.3/5 (↓0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Owner.com (+0.15%) - Among all products in this category, Owner.com recorded the largest rating increase compared to last month *Last updated: June 30, 2026* ## How Does G2 Rank Food Delivery Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 2,200+ Authentic Reviews - 228+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## What Are the Top-Rated Food Delivery Software Products in 2026? ### 1. [Uber Eats for Merchants](https://www.g2.com/products/uber-eats-for-merchants/reviews) Uber Eats is the easy way to get the food you love delivered **Average Rating:** 4.0/5.0 **Total Reviews:** 172 **How Do G2 Users Rate Uber Eats for Merchants?** - **Ease of Use:** 8.6/10 (Category avg: 8.8/10) - **Quality of Support:** 7.4/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.5/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Uber Eats for Merchants?** - **Seller:** [Uber](https://www.g2.com/sellers/uber) - **Year Founded:** 2009 - **HQ Location:** San Francisco, CA - **Twitter:** @Uber (1,157,444 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1815218/ (152,642 employees on LinkedIn®) - **Ownership:** NYSE: UBER **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 52% Small-Business, 29% Mid-Market #### What Are Uber Eats for Merchants's Pros and Cons? **Pros:** - Online Ordering (1 reviews) ### What Do G2 Reviewers Say About Uber Eats for Merchants? *AI-generated summary from verified user reviews* **Pros:** - Users value the **effective order management** of Uber Eats, facilitating easy tracking of business activities and promotions. #### What Are Recent G2 Reviews of Uber Eats for Merchants? **"[Excellent Customer Communication and Cost-Friendly Offers](https://www.g2.com/survey_responses/uber-eats-for-merchants-review-12050429)"** **Rating:** 5.0/5.0 stars *— Syed M.* [Read full review](https://www.g2.com/survey_responses/uber-eats-for-merchants-review-12050429) --- **"[Effortless Order Management and Expanded Reach for Merchants](https://www.g2.com/survey_responses/uber-eats-for-merchants-review-11909258)"** **Rating:** 4.0/5.0 stars *— Wil T.* [Read full review](https://www.g2.com/survey_responses/uber-eats-for-merchants-review-11909258) --- #### What Are G2 Users Discussing About Uber Eats for Merchants? - [What is Uber Eats used for?](https://www.g2.com/discussions/what-is-uber-eats-used-for) - [How much does it cost to create an app like UberEats?](https://www.g2.com/discussions/how-much-does-it-cost-to-create-an-app-like-ubereats) - [How do I get 20% off uber eats?](https://www.g2.com/discussions/how-do-i-get-20-off-uber-eats) - [How does UberEats function?](https://www.g2.com/discussions/how-does-ubereats-function) - [What software does UberEats?](https://www.g2.com/discussions/what-software-does-ubereats) ### 2. [Owner.com](https://www.g2.com/products/owner-com/reviews) Owner is the AI growth system for independent restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party sales. Unlike traditional restaurant software that requires owners to manage multiple tools, Owner delivers a proven system run by experts. It’s like having an army of engineers and marketers working for your restaurant, helping you drive direct orders, increase repeat customers, and keep more profit. **Average Rating:** 4.8/5.0 **Total Reviews:** 396 **How Do G2 Users Rate Owner.com?** - **Ease of Use:** 9.5/10 (Category avg: 8.8/10) - **Quality of Support:** 9.6/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.5/10) - **Ease of Admin:** 9.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Owner.com?** - **Seller:** [Owner.com](https://www.g2.com/sellers/owner-com) - **Company Website:** https://Owner.com - **Year Founded:** 2018 - **HQ Location:** Palo Alto, CA - **Twitter:** @owner (4,283 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/owner-com/ (354 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, General Manager - **Top Industries:** Restaurants, Food & Beverages - **Company Size:** 92% Small-Business, 3% Mid-Market #### What Are Owner.com's Pros and Cons? **Pros:** - Ease of Use (70 reviews) - Customer Satisfaction (55 reviews) - Customer Support (49 reviews) - Setup Ease (43 reviews) - Online Ordering (39 reviews) **Cons:** - Limited Customization (9 reviews) - Expensive (8 reviews) - Integration Issues (8 reviews) - Long Delays (7 reviews) - Delivery Issues (6 reviews) ### What Do G2 Reviewers Say About Owner.com? *AI-generated summary from verified user reviews* **Pros:** - Users find Owner.com to be incredibly **easy to use** , with intuitive features and excellent customer support enhancing their experience. - Users appreciate the **outstanding customer support** of Owner.com, making setup and operations simple, boosting satisfaction significantly. - Users commend the **exceptional customer support** from Owner.com, ensuring seamless transitions and integration for restaurant businesses. - Users praise the **simple and easy onboarding** of Owner.com, enhancing their website and sales experience effectively. - Users value the **seamless online ordering** integration of Owner.com, enhancing customer experience and boosting operational efficiency. **Cons:** - Users find **limited customization** frustrating, as key features lack flexibility and important details weren't disclosed initially. - Users express concern over the **expensive monthly costs** , particularly without visible results in the initial stages. - Users report **integration issues** with Owner.com, limiting the effectiveness of their existing systems and loyalty programs. - Users express concern over **long delays** in delivery, affecting customer satisfaction and increasing refund instances. - Users experience **delivery issues** with Owner.com, facing challenges in support response times and reconciling gift card sales. #### What Are Recent G2 Reviews of Owner.com? **"[All-in-One Growth Partner for Independent Restaurants](https://www.g2.com/survey_responses/owner-com-review-12954041)"** **Rating:** 5.0/5.0 stars *— Anibal M.* [Read full review](https://www.g2.com/survey_responses/owner-com-review-12954041) --- **"[All-in-One Platform That Simplifies Our Online Presence](https://www.g2.com/survey_responses/owner-com-review-12919236)"** **Rating:** 5.0/5.0 stars *— Aaron and Kristen G.* [Read full review](https://www.g2.com/survey_responses/owner-com-review-12919236) --- #### What Are G2 Users Discussing About Owner.com? - [How has Owner.com supported your restaurant's online presence, and what features do you find most useful?](https://www.g2.com/discussions/how-has-owner-com-supported-your-restaurant-s-online-presence-and-what-features-do-you-find-most-useful) ### 3. [GrubHub for Restaurants](https://www.g2.com/products/grubhub-for-restaurants/reviews) Grubhub helps you find and order food from wherever you are. How it works: you type in an address, we tell you the restaurants that deliver to that locale as well as showing you droves of pickup restaurants near you. **Average Rating:** 4.1/5.0 **Total Reviews:** 62 **How Do G2 Users Rate GrubHub for Restaurants?** - **Ease of Use:** 9.1/10 (Category avg: 8.8/10) - **Quality of Support:** 8.3/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.5/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind GrubHub for Restaurants?** - **Seller:** [GrubHub](https://www.g2.com/sellers/grubhub) - **Year Founded:** 2004 - **HQ Location:** Chicago, US - **Twitter:** @Grubhub (221,138 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3283052/ (6,686 employees on LinkedIn®) - **Ownership:** NYSE:GRUB **Who Uses This Product?** - **Top Industries:** Food & Beverages, Marketing and Advertising - **Company Size:** 56% Small-Business, 23% Mid-Market #### What Are Recent G2 Reviews of GrubHub for Restaurants? **"[Best Food Ordering for the staff](https://www.g2.com/survey_responses/grubhub-for-restaurants-review-8132978)"** **Rating:** 5.0/5.0 stars *— Casey R.* [Read full review](https://www.g2.com/survey_responses/grubhub-for-restaurants-review-8132978) --- **"[It was excellent service and completed promptly.](https://www.g2.com/survey_responses/grubhub-for-restaurants-review-8186032)"** **Rating:** 5.0/5.0 stars *— Taylor Z.* [Read full review](https://www.g2.com/survey_responses/grubhub-for-restaurants-review-8186032) --- #### What Are G2 Users Discussing About GrubHub for Restaurants? - [What is Grubhub business strategy?](https://www.g2.com/discussions/what-is-grubhub-business-strategy) - [Why is Grubhub unique?](https://www.g2.com/discussions/why-is-grubhub-unique) - [What software does Grubhub use?](https://www.g2.com/discussions/what-software-does-grubhub-use) - [What are Grubhub features?](https://www.g2.com/discussions/what-are-grubhub-features) ### 4. [DoorDash for Merchants](https://www.g2.com/products/doordash-for-merchants/reviews) DoorDash Marketplace is a third-party online ordering and delivery platform that helps restaurants and other retail businesses reach new customers, increase order volume, and streamline delivery operations. DoorDash Marketplace is designed for small to medium-sized business owners — including restaurants, grocers, liquor stores, flower shops, and other local retailers — who want to grow their customer base and improve fulfillment through on-demand delivery. Businesses can use Marketplace to list their store or restaurant on the DoorDash app and website, where customers browse and place orders for delivery or pickup. Key use cases include: • Attracting new customers through high-visibility placement on the DoorDash app • Handling delivery logistics without having to hire or manage in-house drivers • Managing orders, prep timing, and performance insights through the Merchant Portal • Adjusting availability and pricing to match business needs in real time • Offering pickup or delivery to local customers through a single platform Core features and benefits: • Customer reach: Get discovered by DoorDash’s large base of active customers, especially those near your location. • Logistics support: Orders are fulfilled by Dashers — independent contractors who handle delivery so you don’t have to. • Operational control: Merchants maintain control over their menu, inventory, pricing, and hours through the online Merchant Portal. • Flexible fulfillment: Offer both delivery and pickup depending on your capabilities. • Real-time insights: Access analytics to understand order trends, prep time, and sales performance. DoorDash Marketplace is often the first step in a merchant’s journey with DoorDash, providing a low-barrier entry point to grow online sales without needing to build out a delivery or online ordering infrastructure independently. **Average Rating:** 4.3/5.0 **Total Reviews:** 64 **How Do G2 Users Rate DoorDash for Merchants?** - **Ease of Use:** 9.1/10 (Category avg: 8.8/10) - **Quality of Support:** 8.2/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.5/10) - **Ease of Admin:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind DoorDash for Merchants?** - **Seller:** [DoorDash](https://www.g2.com/sellers/doordash) - **Company Website:** https://www.doordash.com/en-US - **Year Founded:** 2013 - **HQ Location:** San Francisco, California - **Twitter:** @DoorDash (256,865 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3205573/ (80,579 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Restaurants, Food & Beverages - **Company Size:** 60% Small-Business, 29% Mid-Market #### What Are DoorDash for Merchants's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Customer Support (2 reviews) - Onboarding (2 reviews) - Setup Ease (2 reviews) - Commission Fees (1 reviews) **Cons:** - Delivery Delays (1 reviews) - Delivery Issues (1 reviews) - Excessive Fees (1 reviews) - High Fees (1 reviews) - Inaccurate Tracking (1 reviews) ### What Do G2 Reviewers Say About DoorDash for Merchants? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of DoorDash for Merchants, appreciating its straightforward onboarding and navigation. - Users value the **excellent customer support** from DoorDash for Merchants, ensuring a smooth and successful onboarding experience. - Users appreciate the **straightforward onboarding process** of DoorDash for Merchants, enabling quick setup and hassle-free management. - Users find the **setup process incredibly easy** , allowing for a hassle-free onboarding experience with DoorDash for Merchants. - Users appreciate the **reasonable commission fees** of DoorDash for Merchants, complementing its large selection and reliable delivery. **Cons:** - Users report that **delivery delays** with DoorDash significantly impact their restaurant experience and customer satisfaction. - Users find that **delivery issues** negatively impact their reputation and control over customer satisfaction with DoorDash for Merchants. - Users are frustrated by the **excessive fees** charged by DoorDash, which significantly impact profit margins for smaller restaurants. - Users express concern over the **high fees** of DoorDash for Merchants, which significantly impact their profit margins. - Users find the **inaccurate tracking** of DoorDash frustrating compared to more advanced competitor services. #### What Are Recent G2 Reviews of DoorDash for Merchants? **"[Easy Peasy](https://www.g2.com/survey_responses/doordash-for-merchants-review-11691400)"** **Rating:** 5.0/5.0 stars *— Jeffrey G.* [Read full review](https://www.g2.com/survey_responses/doordash-for-merchants-review-11691400) --- **"[Strong Market Presence and Top-Notch Support](https://www.g2.com/survey_responses/doordash-for-merchants-review-11843578)"** **Rating:** 4.5/5.0 stars *— Neil J.* [Read full review](https://www.g2.com/survey_responses/doordash-for-merchants-review-11843578) --- #### What Are G2 Users Discussing About DoorDash for Merchants? - [What are the benefits and drawbacks of using DoorDash for Merchants, and what features do you find most useful?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-doordash-for-merchants-and-what-features-do-you-find-most-useful) - [What is DoorDash used for?](https://www.g2.com/discussions/what-is-doordash-used-for) - [Which XMPP server is best?](https://www.g2.com/discussions/which-xmpp-server-is-best) - [How do I put food on DoorDash?](https://www.g2.com/discussions/how-do-i-put-food-on-doordash) - [Does DoorDash give you bonuses?](https://www.g2.com/discussions/does-doordash-give-you-bonuses) ### 5. [ChowNow for Restaurants](https://www.g2.com/products/chownow-for-restaurants/reviews) ChowNow is an online ordering system for restaurants that gives busy restaurant owners everything they need to grow their business and their bottom line. Since 2011, ChowNow's restaurant experts have partnered with more than 22,000 independent restaurants. ChowNow fights for the success of independent restaurants, so the value you create stays where it belongs: with you. Every diner you serve, every order you fulfill, every experience you deliver — that’s value you created. But too often, third-party platforms take a cut of it, own the customer relationship, and leave you starting from zero every time. From online ordering and catering to dine-in and automated marketing, ChowNow connects everything into one unified platform so you can grow your business and your bottom line. Ordering Suite: Own every order. Keep more of what you earn. Direct online ordering, catering, QR code ordering, and discovery channels working together to capture demand and turn it into high-margin revenue you control. Marketing Suite: Turn Every Order and Guest Interaction Into Repeat Revenue. Automated Email and SMS marketing, loyalty program, and unified customer data working together to turn every diner, online and in-store, into repeat revenue. Operations Suite: Power Your Restaurant From One Place. Order aggregation, centralized menu management, POS integrations, delivery and advanced reporting working together to manage all your off-premise channels from one place. You have big plans for your restaurant. ChowNow is the partner to get you there. **Average Rating:** 4.6/5.0 **Total Reviews:** 68 **How Do G2 Users Rate ChowNow for Restaurants?** - **Ease of Use:** 9.2/10 (Category avg: 8.8/10) - **Quality of Support:** 9.1/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.5/10) - **Ease of Admin:** 9.3/10 (Category avg: 8.8/10) **Who Is the Company Behind ChowNow for Restaurants?** - **Seller:** [ChowNow](https://www.g2.com/sellers/chownow) - **Year Founded:** 2011 - **HQ Location:** Culver City, California - **Twitter:** @ChowNow (3,089 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/chownow/about (249 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Restaurants, Food & Beverages - **Company Size:** 84% Small-Business, 15% Mid-Market #### What Are ChowNow for Restaurants's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Integrations (1 reviews) - Navigation Ease (1 reviews) - Setup Ease (1 reviews) - Speed (1 reviews) **Cons:** - Limited Customization (1 reviews) - Limited Features (1 reviews) - Poor Interface Design (1 reviews) ### What Do G2 Reviewers Say About ChowNow for Restaurants? *AI-generated summary from verified user reviews* **Pros:** - Users commend ChowNow for its **ease of use** , highlighting smooth navigation and seamless integration with POS systems. - Users love the **seamless integrations** of ChowNow, enhancing their POS systems and boosting revenue effortlessly. - Users commend the **easy navigation** of ChowNow's system, appreciating its reliability and user-friendly interface. - Users value the **easy setup** of ChowNow, enjoying its reliable performance and intuitive interface. - Users love the **speed of ChowNow** , finding it easy to use and helping to quickly boost revenue. **Cons:** - Users find ChowNow's **limited customization** frustrating, as it lacks essential reporting options and timely updates. - Users find ChowNow offers **limited features** , with outdated reporting options and long-awaited updates still not implemented. - Users find the **interface confusing** , which can hinder their overall experience with ChowNow for Restaurants. #### What Are Recent G2 Reviews of ChowNow for Restaurants? **"[Excellent service and integration](https://www.g2.com/survey_responses/chownow-for-restaurants-review-4443288)"** **Rating:** 5.0/5.0 stars *— Pavkata S.* [Read full review](https://www.g2.com/survey_responses/chownow-for-restaurants-review-4443288) --- **"[We LOVE ChowNow!](https://www.g2.com/survey_responses/chownow-for-restaurants-review-11150731)"** **Rating:** 4.5/5.0 stars *— Scotty M.* [Read full review](https://www.g2.com/survey_responses/chownow-for-restaurants-review-11150731) --- #### What Are G2 Users Discussing About ChowNow for Restaurants? - [What is ChowNow used for?](https://www.g2.com/discussions/what-is-chownow-used-for) - [Is ChowNow legit?](https://www.g2.com/discussions/is-chownow-legit) - [How does ChowNow get paid?](https://www.g2.com/discussions/how-does-chownow-get-paid) - [Is ChowNow better for restaurants?](https://www.g2.com/discussions/is-chownow-better-for-restaurants) - 1 comment - [What is ChowNow app?](https://www.g2.com/discussions/what-is-chownow-app) - 1 comment ### 6. [HungerRush POS](https://www.g2.com/products/hungerrush-pos/reviews) HungerRush POS is a comprehensive cloud-based restaurant management system tailored to quick-service and fast casual restaurants that seamlessly integrates digital ordering, delivery, customer engagement, kitchen operations, reporting and management processes, marketing, and payment processing. HungerRush provides flexible software and true business partnership to empower restaurant operators with a deeper understanding of guests, greater control over operations, and the tools to grow their business. **Average Rating:** 4.4/5.0 **Total Reviews:** 49 **How Do G2 Users Rate HungerRush POS?** - **Ease of Use:** 9.3/10 (Category avg: 8.8/10) - **Quality of Support:** 8.4/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.5/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind HungerRush POS?** - **Seller:** [HungerRush](https://www.g2.com/sellers/hungerrush) - **Company Website:** https://www.hungerrush.com/ - **Year Founded:** 2003 - **HQ Location:** Houston, Texas - **Twitter:** @hungerrush - **LinkedIn® Page:** https://www.linkedin.com/company/hungerrush/ (267 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Restaurants, Food & Beverages - **Company Size:** 57% Small-Business, 37% Mid-Market #### What Are HungerRush POS's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Features (1 reviews) - Integrations (1 reviews) - Reservations Management (1 reviews) - Setup Ease (1 reviews) **Cons:** - Complexity (1 reviews) - Delayed Updates (1 reviews) - Inaccurate Tracking (1 reviews) - Integration Issues (1 reviews) - Long Delays (1 reviews) ### What Do G2 Reviewers Say About HungerRush POS? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of HungerRush POS, facilitating smooth operations and quick setup. - Users value the **delivery features** and appreciate the **ease of installation** of HungerRush POS. - Users value the **seamless integrations** with Google Maps and AI, enhancing delivery efficiency for restaurants. - Users value the **integrated reservations management** that enhances delivery efficiency and streamlines operations for restaurants. - Users appreciate the **ease of setup** with HungerRush POS, finding installation quick and hassle-free. **Cons:** - Users struggle with the **complexity** of HungerRush POS, needing extra skills to troubleshoot issues effectively. - Users express frustration with the **delayed updates** for add-ons and slow integration with third-party services. - Users report **inaccurate tracking** due to slow beta rollouts and delayed third-party integration, impacting efficiency. - Users face **integration issues** with HungerRush POS, as third-party connections can be slow and cumbersome. - Users experience **long delays** with beta testing and slow integration to third-party systems with HungerRush POS. #### What Are Recent G2 Reviews of HungerRush POS? **"[Simple, All-in-One Hub That Makes Paperwork Easier](https://www.g2.com/survey_responses/hungerrush-pos-review-12665707)"** **Rating:** 4.0/5.0 stars *— Verified User in Restaurants* [Read full review](https://www.g2.com/survey_responses/hungerrush-pos-review-12665707) --- **"[Wonderful Customer Service Reps and Strong Integrations That Support Growth](https://www.g2.com/survey_responses/hungerrush-pos-review-12671706)"** **Rating:** 5.0/5.0 stars *— Adam M.* [Read full review](https://www.g2.com/survey_responses/hungerrush-pos-review-12671706) --- #### What Are G2 Users Discussing About HungerRush POS? - [What does Hungerrush do?](https://www.g2.com/discussions/what-does-hungerrush-do) - [Is Toast a good POS system?](https://www.g2.com/discussions/is-toast-a-good-pos-system) - 1 comment - [How much does HungerRush cost?](https://www.g2.com/discussions/how-much-does-hungerrush-cost) - [Is HungerRush legit?](https://www.g2.com/discussions/is-hungerrush-legit) - 1 comment ### 7. [UrbanPiper](https://www.g2.com/products/urbanpiper/reviews) We believe that selling online is imperative for restaurants and food chains in the 21st century. However, building an effective online presence by developing apps and websites in-house can be an expensive and time-consuming effort. At UrbanPiper, we have built a suite of products, which makes the whole experience of selling online quick and simple. UrbanPiper offers a comprehensive suite of products, which include white-labelled and customizable websites and apps, a feature-rich CMS + CRM dashboard to manage and analyze your online presence, customer segmentation and campaigning tool to make it easier for you to keep your customers engaged, and to top it all - a devoted support team to make your online experience a breeze. The platform offers you everything that you need to grow your online business in an efficient manner. As a cloud-based solution, our clients do not have to pay anything extra for the latest updates, features and bug fixes. For a low monthly subscription fee, we ensure that all their technology concerns are taken care of – so that, they can focus single-mindedly on their business. **Average Rating:** 4.6/5.0 **Total Reviews:** 55 **How Do G2 Users Rate UrbanPiper?** - **Ease of Use:** 8.8/10 (Category avg: 8.8/10) - **Quality of Support:** 8.8/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.5/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind UrbanPiper?** - **Seller:** [UrbanPiper](https://www.g2.com/sellers/urbanpiper) - **Year Founded:** 2016 - **HQ Location:** Bengaluru, Karnataka - **Twitter:** @urbanpiper (241 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/urbanpiper/ (201 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director - **Top Industries:** Food & Beverages, Restaurants - **Company Size:** 51% Small-Business, 39% Mid-Market #### What Are Recent G2 Reviews of UrbanPiper? **"[Good](https://www.g2.com/survey_responses/urbanpiper-review-9782288)"** **Rating:** 4.0/5.0 stars *— Gayana R.* [Read full review](https://www.g2.com/survey_responses/urbanpiper-review-9782288) --- **"[UrbanPiper - Evolutionary Saga :)](https://www.g2.com/survey_responses/urbanpiper-review-9735133)"** **Rating:** 5.0/5.0 stars *— Kranthi K.* [Read full review](https://www.g2.com/survey_responses/urbanpiper-review-9735133) --- #### What Are G2 Users Discussing About UrbanPiper? - [What is UrbanPiper used for?](https://www.g2.com/discussions/what-is-urbanpiper-used-for) ## What Is Food Delivery Software? [On-Demand Delivery Software](https://www.g2.com/categories/on-demand-delivery) ## What Software Categories Are Similar to Food Delivery Software? - [Restaurant Management Software](https://www.g2.com/categories/restaurant-management) - [Grocery Delivery Software](https://www.g2.com/categories/grocery-delivery) - [Last Mile Delivery Software](https://www.g2.com/categories/last-mile-delivery) --- ## How Do You Choose the Right Food Delivery Software? ### What You Should Know About Restaurant Delivery/Takeout Software ### What is Restaurant Delivery/Takeout Software? Restaurant delivery/takeout software provides restaurants with a marketplace to showcase their menu or a means to embed an online ordering feature in their website. This offers businesses an opportunity to reach a broader audience of customers. For restaurants aiming to increase their reach, this software can expand their visibility past their local network. This not only provides users with more opportunities to drive sales but also gives customers greater access to a variety of restaurants and more options to order from. In addition to creating new business opportunities, restaurant delivery/takeout systems  provide key features at each stage of the ordering and delivery process. This software often provides marketing tools to help create menus, boost online presence, and stand out from competitors. Additionally, [restaurant point of sales (POS)](https://www.g2.com/categories/restaurant-pos)tools help manage online orders and payments from customers. From the moment a customer places an order, the front-of-house staff and kitchen employees are informed immediately, increasing the efficiency of receiving and preparing delivery and takeout orders, thus eliminating wasted time. The customer is also informed at each stage of the process for full transparency, helping businesses run smoothly and stay accountable with expected delivery times.  ### What are the Common Features of Restaurant Delivery/Takeout Software? The following are some core features of restaurant delivery/takeout software: **Order management:** Order management is key to keeping a restaurant running smoothly from preparation to delivery. Front-of-house staff and kitchen employees are able to see a queue of orders that have been placed and update order statuses accordingly. There are ordering features that also provide customers with real-time updates on canceled orders, orders out for delivery, and completed orders. **GPS tracking and geofencing:** Restaurant delivery software have GPS tracking features and geofencing technology to help track orders at each stage of the delivery process as well as provide accurate delivery time estimates. This software uses driver-tracking features to give customers real-time updates on their delivery order. Additionally, the GPS software equips delivery drivers with route optimization tips providing them with the most efficient routes for faster deliveries. **Marketing:** Marketing is an essential aspect of food delivery software as it offers restaurants additional ways to reach and connect with customers and sets them apart from competitors. Many restaurant delivery/takeout software has [email marketing](https://www.g2.com/categories/email-marketing) tools and marketing integrations to help businesses stay top of mind for new or returning customers. Additionally, food delivery software offer [push notification](https://www.g2.com/categories/push-notification) features notifying consumers of any discounts to drive more activity to the app. **Point-of-sale (POS) integration****:** Online ordering software can often provide POS integrations allowing restaurants to streamline all of their customer ordering data and history in one place. Online ordering systems with restaurant POS systems help to manage online transactions while providing a seamless experience when integrating this software into their workflow.  **Loyalty programs**** :** Loyalty and rewards programs are integral to maintaining and growing the customer database. This software can provide [loyalty management](https://www.g2.com/categories/loyalty-management) tools to create membership programs and monthly subscription plans where loyal customers get rewarded each time they order. Most restaurant delivery/takeout software offers promotions for first-time customers to incentivize and adopt new users. Businesses can also host their own promotional opportunities and rewards for their returning customers.  **Reviews and ratings**** :** Reviews and ratings are an important feature of food delivery solutions, as it helps restaurant businesses rank in a competitive marketplace and gives customers a chance to leave honest reviews. This offers restaurants valuable insight into how their business compares to competitors, provides metrics to monitor their success, and elicits feedback directly from the consumer.  **Online menu creation:** Restaurant delivery software can often provide menu creation features to help users customize their digital menus via banners, images, etc. This can help businesses become more discoverable by customers and differentiate from competitors. ### What are the Benefits of Restaurant Delivery/Takeout Software? **Reach more customers:** An immediate benefit of using restaurant delivery/takeout software is the increased reach that comes with joining these online delivery platforms. Many customers join food delivery apps to access a greater variety of restaurants that cater to their changing needs and appetite from the comfort of their homes.  **Broader delivery range:** Delivery/takeout software enables restaurants to partner with delivery drivers expanding the delivery zone and customers they can reach. This allows for businesses to fulfill a larger number of orders by outsourcing their delivery efforts, especially when partnering with multiple ordering takeout software. **Faster deliveries:** With optimized delivery routes, GPS tracking, and geofencing predictive capabilities, this software provides businesses and customers with accurate and real-time delivery estimates to ensure that orders are fulfilled on time. Estimated time of arrival (ETA) accuracy is key when it comes to online delivery as it builds customer trust and loyalty.  **Customized customer promotions:** A perk of working with food delivery software and apps is that it provides customized promotions for each customer. Customers gain access to different promotions that become available to them to increase their participation and drive revenue.  **Customer data and insights:** Restaurants have access to key information on ordering behavior and preferences. Oftentimes, this software offers customized dashboards with data on customers and performance. **Boost revenue:** Working with delivery apps can provide a fast return on investment (ROI) as restaurants can see an immediate revenue increase due to the expanded customer reach, access to new customers, increase in delivery locations and range, and overall boosted visibility. This all factors in the improved restaurant sales and growing revenue. ### Who Uses Restaurant Delivery/Takeout Software? **Small or local restaurants:** Small or local mom and pop restaurant owners would be ideal candidates for online food delivery services in order to reach a larger number of customers, boost marketing and visibility, and fulfill a greater number of orders. Most smaller or local restaurants are limited when it comes to their staff as they have smaller teams. Being able to work with delivery services provides access to an external delivery operation as well as food delivery management software to expand their business and revenue.  **Chain restaurants:** It is important for consumers to be able to order from their favorite restaurants that they frequent. Being able to access online menus and place orders from the comfort of their home from restaurants they are familiar with will not only help maintain customer loyalty but also create an additional revenue stream for larger well-known, and established restaurants. #### Software Related to Restaurant Delivery/Takeout Software Related solutions that can be used together with restaurant delivery/takeout software include: [Restaurant POS systems:](https://www.g2.com/categories/restaurant-pos) POS software helps restaurants process orders and payments for multiple transactions at once. Restaurant takeout software can often integrate with external POS software to streamline online orders with in-house ones or offer its own POS system for businesses to use. [Restaurant management software:](https://www.g2.com/categories/restaurant-management) Restaurant management software is used by employees to manage all aspects of the business—whether it's inventory,analytical tracking,payroll, ororder processing, this software is key to keeping restaurants running smoothly. Some delivery software can offer its own management features or integrate with external restaurant management solutions. ### Challenges with Restaurant Delivery/Takeout Software Restaurant delivery/takeout software solutions can come with their own set of challenges.  **Late delivery:** Despite the predictive ETA estimates and GPS tracking, late deliveries are bound to occur at some point. When restaurant businesses use delivery software solutions, the delivery systems and processes are beyond their control. Most common delays occur when drivers can’t locate the drop-off location, causing a downstream of late deliveries for additional orders they may have. Delayed deliveries can be detrimental to ensuring customer loyalty; however, choosing a platform that offers great customer service can mitigate some of these service-related challenges. **High fees:** While food delivery businesses offer new streams of revenue for restaurants, it may come at a cost due to the high commission rates and fees that these software solutions charge. Some restaurants break even or are forced to increase their menu prices to cover the cost. **Upholding food handling standard:** There is a standard of cleanliness and hygiene that restaurants are required to uphold that is extended to delivery drivers. However, delivery businesses can’t ensure that orders are consistently kept to a unified standard. Customers often complain and leave negative reviews about poor food quality as a result of improper food handling. ### How to Buy Restaurant Delivery/Takeout Software #### Requirements Gathering (RFI/RFP) for Restaurant Delivery/Takeout Software In order to stay up to date with the growing demands of online food ordering, it's important for restaurants to choose the right software solution that fits their needs. The restaurant delivery/takeout software industry is expanding every year with more and more software available in the market, making it more competitive and difficult to determine the best platform to partner with.  When evaluating the best restaurant delivery/takeout software to purchase, buyers should use the following questions to help compare each solution: - What are the costs and fees associated with this software (commission fees, subscription fees, etc.)? - Is this software better for smaller or larger businesses? - Is there a contract length? If so, how long? - What are the requirements to set up the software? - How many users are on the platform? - What is the delivery range? Answering the above questions will give buyers criteria to compare each software product once a product list is developed. **Compare Restaurant Delivery/Takeout Software Products** **Create a long list** After the buyer has determined that their restaurant would benefit from delivery/takeout software, the next action item would be to develop a long list of the best options that are currently available in the market. Long lists help customers focus on gathering software that best fits their broadest needs. For example, some restaurant delivery software is best in bigger cities as they have access to more means of delivery options, whether its drivers, bikers, scooters, etc. In this case, working with a long list of software that is more popular in bigger cities would be ideal. **Create a short list** Once the long list is established, it’s time to narrow down the options by comparing the software based on specific feature requirements. Whether it is restaurant management features, POS integrations, or an all-in-one solution, shortening the list based on must-have features is an efficient way to get to one product. G2.com can help with providing  unbiased, verified customer reviews to help make the final decision. **Conduct demos** If the short list isn’t as small as intended, then working with a sales representative to conduct demos is key, and the final outcome may come down to usability. **Selection of Restaurant Delivery/Takeout Software** **Choose a selection team** Selecting the right team to help decide which food delivery software to implement is a critical part of the process, as purchasing this software for one’s restaurant business will affect internal processes. Not only will this team be tasked with identifying pain points but will also play a large part in the implementation of software._ _ **Negotiation** During the last stages of the purchasing process, the determining decision often is between the cost and the contract. The commission rate should always be negotiated. If a buyer is intending to have a longer contract, vendors are more likely to provide lower commission rates, and in the long run, this would increase a restaurant’s profit margins. **Final decision** The final decision depends on the size of the business. Most restaurant owners should make the final decision on behalf of their franchise as it is an investment that will affect all aspects of the business. ### Restaurant Delivery/Takeout Software Trends **Dark kitchens:** Dark kitchens, commonly known as ghost kitchens or cloud kitchens, are restaurants that solely offer delivery or curbside pick-up. The rise of these businesses has disrupted the conventional ideas of how restaurants should operate as they completely eliminate the in-house dining experience and prioritize the deliveries. Although dark kitchens are much more common now, this has only been made possible as a direct response to the COVID-19 pandemic, where restaurants could only provide delivery services. If it wasn't for the pre-existence of delivery/takeout software, the restaurant industry wouldn’t have been able to adapt as quickly to the demand, provide a convenient way for customers to order online, and maintain a revenue stream for their business. Although ghost kitchens existed before the pandemic, it took this major shutdown to revolutionize the restaurant industry and change how they operate.