# Best Field Service Management Software - Page 26

## How Many Field Service Management Software Products Does G2 Track?

**Total Products under this Category:** 872

### Category Stats (Aug 2026)

- **Average Rating:** 4.41/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** fieldd (+41.19%) - Among all products in this category, fieldd recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Field Service Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 29,400+ Authentic Reviews
- 872+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Field Service Management Software
 ![G2 Grid® for Field Service Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/field-service-management/grids.png?focus%5B%5D=25952&focus%5B%5D=5422&focus%5B%5D=55257&focus%5B%5D=41285&focus%5B%5D=20433&focus%5B%5D=23672&focus%5B%5D=2732&focus%5B%5D=14037)

Highlighted products: Agentforce Field Service (formerly Salesforce Field Service), Jobber, ServiceNow Field Service Management, Field Nation, Connecteam, Jotform, SAP Field Service Management, and Housecall Pro.

Underlying data: [Grid® JSON](https://www.g2.com/categories/field-service-management/grids.json?focus%5B%5D=agentforce-field-service-formerly-salesforce-field-service&focus%5B%5D=jobber&focus%5B%5D=servicenow-field-service-management&focus%5B%5D=field-nation&focus%5B%5D=connecteam&focus%5B%5D=jotform&focus%5B%5D=sap-field-service-management&focus%5B%5D=housecall-pro)

**Sponsored**

### GTM Workspace - Powered by ZoomInfo

Note: GTM Workspace is the upgraded version of ZoomInfo Sales and ZoomInfo Copilot. GTM Workspace is a unified sales execution platform that empowers account executives and account managers to run their entire book of business from a single workspace. By bringing together CRM data, ZoomInfo intelligence, engagement history, and buying signals into one consolidated view, GTM Workspace eliminates the constant context-switching that prevents sellers from doing their best work. At the core of GTM Workspace is an AI assistant that understands the full context of a rep's territory - their accounts, open opportunities, past conversations, and real-time signals - enabling natural language commands that drive real action. Sellers can instantly prepare for meetings, monitor account health, prioritize pipeline, and identify the best prospects to pursue, all without leaving a single interface. GTM Workspace integrates directly with Salesforce, maintaining bidirectional, real-time sync so CRM data stays current automatically. Flexible, spreadsheet-style Views allow reps to slice and analyze their accounts, contacts, leads, and opportunities exactly the way they work - with ZoomInfo firmographic, technographic, and intent data enriched directly alongside CRM fields. Purpose-built for the way modern sales teams operate, GTM Workspace requires no training, no agent building, and no engineering projects. It works immediately out of the box, delivering day-one value on top of the data foundation teams already rely on. The result: sellers spend less time stitching together information across disconnected tools and more time doing what they do best - building relationships and closing deals.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=25&secure%5Bchosen_at%5D=2026-08-13T17%3A47%3A43Z&secure%5Bdisplayable_resource_id%5D=628&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=577&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=577&secure%5Bresource_id%5D=25&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffield-service-management%3FhsCtaTracking%3Db1ef0665-7bec-4c3c-b4fe-ef82bc2fc30d%257Cf1c3386e-6cd3-4775-a458-714063c8c223%26page%3D26&secure%5Btoken%5D=7bee8e3211101b070ddffd3e24fa03382c7b53ff044ecbe40b53d875a95acc16&secure%5Burl%5D=https%3A%2F%2Fwww.zoominfo.com%2Foffers%2Foutbound-call-tracking%3Fcamp_id%3D7017y000023UKOSAA4%26utm_source%3DG2%26utm_medium%3DG2clicks%26utm_campaign%3DWorkspace_OutboundCallTracking_NB-All_G2_NA_US%26utm_content%3DFT%26offer%3Dfree_trial&secure%5Burl_type%5D=custom_url)

### [ARCOS Mobile Workbench](https://www.g2.com/products/arcos-mobile-workbench/reviews)

ARCOS’s Mobile Workbench is a utility-specific mobile workforce management solution that empowers crews to seamlessly manage planned & unplanned work in one simple, intuitive system. Mobile Workbench allows native and non-native workers to connect in a single solution and share information in real time with your back office staff. It brings disconnected systems together through powerful API integrations, including WMS, OMS, EAMS, CMMS, and GIS, enabling real time situational awareness.

#### Who Is the Company Behind ARCOS Mobile Workbench?

- **Seller:** [ARCOS](https://www.g2.com/sellers/arcos)
- **Year Founded:** 1993
- **HQ Location:** Columbus, Ohio, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1107f6984c578640916e9d5ba2092564f61a00877c05b043c734954b77a095f1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Farcos%2F&secure%5Burl_type%5D=linkedin_company_website)  
234 employees on LinkedIn®

### [ARCOS RosterApps](https://www.g2.com/products/arcos-rosterapps/reviews)

ARCOS RosterApps is the airline ground crew scheduling and rostering solution that keeps track of scheduling rules, bids, trading, PTO and more so you don’t have to. Say goodbye to piles of paper, spreadsheets, confusing rosters and lines of employees and airline crew members waiting to swap their shifts. ARCOS RosterApps is the future of ground crew shift management, accessible from all electronic devices – anytime, anywhere. Let employees handle their own shift bidding, swapping, and PTO, while you approve with the click of a mouse.

#### Who Is the Company Behind ARCOS RosterApps?

- **Seller:** [ARCOS](https://www.g2.com/sellers/arcos)
- **Year Founded:** 1993
- **HQ Location:** Columbus, Ohio, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1107f6984c578640916e9d5ba2092564f61a00877c05b043c734954b77a095f1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Farcos%2F&secure%5Burl_type%5D=linkedin_company_website)  
234 employees on LinkedIn®

### [Arrively](https://www.g2.com/products/arrively/reviews)

Arrively is scheduling software for mobile service professionals (plumbers, HVAC technicians, electricians, cleaners, groomers, and similar trades). It calculates real drive time between jobs using Google Maps and only shows customers time slots the contractor can physically reach, preventing double-bookings and late arrivals. When a job cancels, Arrively automatically texts customers with upcoming appointments to offer them the earlier slot. Features include customer-facing booking pages (no app download required), SMS notifications with live ETAs, iOS and Android mobile apps, device calendar sync, and multi-technician team management. Pricing is pay-per-job with no per-user fees or monthly minimums.

#### Who Is the Company Behind Arrively?

- **Seller:** [Arrively](https://www.g2.com/sellers/arrively)
- **Year Founded:** 2026
- **HQ Location:** Oceanside, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d10c62a12a28d767e02190479f2d75984cd463c50fbd1300fc6957008b5a117e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Farrivelyapp%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Arrow](https://www.g2.com/products/oneriver-software-arrow/reviews)

OneRiver Software is a leading provider of enterprise asset management solutions. We've built an add-on cloud-based software designed to enhance ERP maintenance capabilities. Our dynamic scheduling platform, Arrow, and our open-integration certified technology, Cornerstone, empower companies to make data-driven decisions and optimize their maintenance operations. Both of these products will ensure your maintenance department will be better equipped to successfully execute work, and mitigate or control any potential negative impacts before they occur. Arrow is a scheduling solution - an add-on platform for ERP-based maintenance. It streamlines maintenance planning, task tracking, and work order execution. Unlike traditional tools, it focuses on both building better schedules and ensuring the work gets managed and executed effectively. OneRiver will transform your maintenance operations – improve schedules, improve assignments, and improve work execution. It adds up to revolutions in asset performance, cost savings, and return on investment.

#### Who Is the Company Behind Arrow?

- **Seller:** [OneRiver Software](https://www.g2.com/sellers/oneriver-software)
- **Year Founded:** 2020
- **HQ Location:** Toronto, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=273a0dece5460a61582f7746097e08601c8cc1ab080a7ad0f57b743368cb1bfa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foneriver-software&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

### [Asista Software](https://www.g2.com/products/asista-software/reviews)

ASISTA empowers your business with an AI-driven unified workflow automation platform for enhanced Customer Service, Field Service, Employee Service & IT Service. ASISTA also helps to automate other business processes of your organisation, thus covering 360 degrees of your business needs.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Asista Software?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Asista Software?

- **Seller:** [Asista](https://www.g2.com/sellers/asista)
- **Year Founded:** 2020
- **HQ Location:** Bangalore, IN
- **Twitter:** @asista\_software  
9 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b54ab5dfa7a96ed0751328225d84a8e4282a7b79f52bf5c996c4134f1465011a&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fasista-software&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Asista Software?

**["An integrated software for Cloud Managed Service Business"](https://www.g2.com/survey_responses/asista-software-review-10233565)**

**Rating:** 4.5/5.0 stars

_— sajal p._

[Read full review](https://www.g2.com/survey_responses/asista-software-review-10233565)

### [Asseco Qasida Service](https://www.g2.com/products/asseco-qasida-service/reviews)

Asseco Qasida Service is application, you can easily manage multiple types of service orders and different types of tasks. Thanks to our application, you will have a perfect overview of who is working on which tasks within individual orders.

#### Who Is the Company Behind Asseco Qasida Service?

- **Seller:** [Asseco Solutions](https://www.g2.com/sellers/asseco-solutions)
- **HQ Location:** Bratislava, SK
- **Twitter:** @AssecoSolutions  
171 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=791d26b2143582e4c1d7ab62d376d6ec0b5258b48cea026286d781e60414e8fc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fasseco-solutions%2F&secure%5Burl_type%5D=linkedin_company_website)  
171 employees on LinkedIn®

### [Außendienst App](https://www.g2.com/products/aussendienst-app/reviews)

Außendienstapp is field service management software for food & beverage brands, consumer goods manufacturers, and independent sales agencies operating in retail. It digitizes visit reports, photo documentation, and team activity tracking — replacing WhatsApp, Excel, and paper-based processes. Managers build custom report templates with checkboxes, rating scales, dropdowns, and photo uploads. The dashboard shows team activity, completed reports, and scheduled visits in real time. Territories are assigned automatically by postal code. Field reps generate structured visit reports on mobile, attach photos, and document store visits, shelf displays, product placements, and pricing. Data syncs instantly to the manager dashboard. No IT department required — teams are live in under 5 minutes. Supports employed field reps and independent sales agents in one system. Pre-configured with major German retail chains. Hosted on German servers. GDPR-compliant. Pricing starts at €39 per field rep per month.

#### Who Is the Company Behind Außendienst App?

- **Seller:** [Aubendienst App](https://www.g2.com/sellers/aubendienst-app)
- **Year Founded:** 2026
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b54639cba3a18c8aac3a1e79d5ee8d7f93943d1b058a7474b73a29764eec9534&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fau%25C3%259Fendienst-app%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [AutoField](https://www.g2.com/products/autofield/reviews)

AutoField is a cloud software program intended to streamline and digitize company's field operations. We offer a mobile app where you can track inventory, parts, and assets. You can make digital forms, execute workflows, manage safety compliance, and create tasks. Also, we offer SCADA/IoT integration. Our product is meant for industries with field operations, such as telecommunications, utilities, midstream oil and gas, and construction.

#### Who Is the Company Behind AutoField?

- **Seller:** [AutoField](https://www.g2.com/sellers/autofield)
- **HQ Location:** Houston, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=91c1a2dd9028a68da6169296aea9144662ff91b553a9d1058639c01f05c13c1c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fautofield&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

### [AutomatedService Office](https://www.g2.com/products/automatedservice-office/reviews)

AutomatedService management software is a field service management software that offers a solution portfolio with office , mobile and cloud offerings.

#### Who Is the Company Behind AutomatedService Office?

- **Seller:** [Ascent Business Systems](https://www.g2.com/sellers/ascent-business-systems)
- **Year Founded:** 1988
- **HQ Location:** Houston, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6a6eb068fa99ab83c1b72167a223c89d7b70e1f0489dbd74c4f4495a01e19508&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fascent-business-systems-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

### [AutoOps](https://www.g2.com/products/autoops-autoops/reviews)

AutoOps® is the ultimate solution for service professionals, offering a customizable platform designed to simplify operations and maximize efficiency. Empower your team with intelligent dispatching, automated alerts, detailed scheduling, and mobile tools for seamless communication. Boost revenue with faster payments, in-house credit options, and advanced reporting tailored to your business needs. Whether you're an HVAC technician, electrician, plumber, or contractor, AutoOps® helps you focus on exceptional service while reducing administrative burdens. Deliver better customer experiences, streamline workflows, and drive growth with AutoOps®.

#### Who Is the Company Behind AutoOps?

- **Seller:** [AutoOps](https://www.g2.com/sellers/autoops)
- **HQ Location:** Waltham, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=adbc0066d64c02ab5fa3744b4fce07e9274854b167ddf618038e4bef245c1235&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fget-autoops%2F&secure%5Burl_type%5D=linkedin_company_website)  
15 employees on LinkedIn®

### [Autopilot Home Services](https://www.g2.com/products/autopilot-home-services/reviews)

Autopilot Home Services is an all-in-one field service management and CRM platform built specifically for home service businesses. It combines scheduling, dispatching, invoicing, estimates, payments, and customer management with a built-in phone system, call tracking, two-way texting, and automated marketing tools, all in one simple, easy-to-use platform. Designed for small to mid-sized service companies, Autopilot helps owners stay organized, communicate faster, and track real business data like ad spend, CAC, AJS, and LTV. With a clean interface, fast setup, and a price point far below other FSM tools, Autopilot gives growing service businesses everything they need to run and scale their operations efficiently.

#### Who Is the Company Behind Autopilot Home Services?

- **Seller:** [Autopilot Solutions](https://www.g2.com/sellers/autopilot-solutions)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Avistr](https://www.g2.com/products/avistr/reviews)

Avistr is a job management app for Australian sole traders in field service trades - plumbers, electricians, cleaners, painters and handymen. It covers quoting, job scheduling and invoicing from a single mobile-friendly interface. Users can create and send quotes to clients, convert accepted quotes into scheduled jobs, view their week on a calendar, attach job photos, and send tax invoices on completion of work. Invoices are ATO-compliant and include ABN, GST breakdown and sequential numbering. Clients receive quotes and invoices by email with a link to view and accept or pay online - no app required on their end. Avistr is designed for single-operator businesses. It does not include staff management, inventory, or accounting features. It connects to Resend for email delivery and is built on a web-based platform accessible from any device. Pricing starts at $19 per month with a 14-day free trial.

#### Who Is the Company Behind Avistr?

- **Seller:** [Avistr](https://www.g2.com/sellers/avistr)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Avistr?

**["Simple, Fast Workflow for Quoting, Booking, and Invoicing"](https://www.g2.com/survey_responses/avistr-review-13071612)**

**Rating:** 5.0/5.0 stars

_— Nathan P._

[Read full review](https://www.g2.com/survey_responses/avistr-review-13071612)

### [Axsy](https://www.g2.com/products/axsy/reviews)

Axsy is a cross-platform offline mobile app that accepts secure payments to improve the on-site efficiency of the sales team.

#### Who Is the Company Behind Axsy?

- **Seller:** [Axsy](https://www.g2.com/sellers/axsy)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d0914e0f086f4edd2925f4b31f1bed7c11989b5fd3a2e41da2fac1bcd2998348&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faxsy%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

### [Between](https://www.g2.com/products/between-as-between/reviews)

Between is business management software that integrates sales, scheduling, job management, invoicing, and employee coordination into one platform. It eliminates disconnected tools, adapts to workflows, and supports recurring contracts and project-based assignments to streamline operations. The platform captures inquiries, generates quotations, and integrates them into job scheduling. Employees can log hours, document work, and record materials, with data automatically entering invoicing systems. Automation manages reminders, invoice dispatch, and staff assignments. The mobile app enables field teams to access schedules, check in at job sites, log time, capture photos, and complete forms. A customer portal lets clients request services, sign quotations, schedule appointments, track progress, and make payments. By consolidating communication, documentation, and reporting, the system reduces overhead and boosts efficiency.

#### Who Is the Company Behind Between?

- **Seller:** [BETWEEN AS](https://www.g2.com/sellers/between-as)
- **Year Founded:** 2023
- **HQ Location:** Oslo, NO
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d2f9835bbea063acc829d3ad9910f1c489ed0c35564d63e210c30c6d8a1e571b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbetween-as&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [BigChange](https://www.g2.com/products/bigchange/reviews)

BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one simple to use and easy to integrate platform, BigChange liberates you from inefficient paper-based processes and the complexity of multiple different technology systems that hold your business back. Loved by office and field teams alike, our customers are achieving industry leading results and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or a 100, we’re here to make a big difference to the way you work and to help your business grow stronger.

#### Who Is the Company Behind BigChange?

- **Seller:** [Simpro](https://www.g2.com/sellers/simpro-c4e20f44-dd13-4446-a6d1-be0961c8defb)
- **Company Website:** www.simprogroup.com
- **Year Founded:** 2002
- **HQ Location:** Brisbane, QLD
- **Twitter:** @simprosoftware  
2,426 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6fe217d98ac63812d40c20170daf4e87bc13cc001291fdfa845da3d5d6d64b9d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsimpro-software%2F&secure%5Burl_type%5D=linkedin_company_website)  
668 employees on LinkedIn®

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Spotlight Categories

[Managed File Transfer (MFT) Software](https://www.g2.com/categories/managed-file-transfer-mft)

[Media Monitoring Software](https://www.g2.com/categories/media-monitoring)

[Online Backup Software](https://www.g2.com/categories/online-backup)

[Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

[Threat Intelligence Software](https://www.g2.com/categories/threat-intelligence)

Similar Categories

- [Help Desk](/categories/help-desk)
- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)

- [Call & Contact Center](/categories/call-contact-center)
- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)

- [Contact Center Payments](/categories/contact-center-payments)
- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)

[Browse Field Service Management Themes](/categories/field-service-management/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Field service management (FSM) software helps companies manage field-based workers by optimizing their positioning, availability, and skills as labor resources. These solutions are primarily used by companies that provide on-site service and technical expertise such as equipment maintenance, cleaning, repairs, moving, and/or delivery. The degree of technical expertise applied can vary from using their knowledge of cleaning methods, providing computer hardware support, to maintaining a city’s electrical grid.

Managers and supervisors use FSM software to organize scheduling, assignment, route planning, resource allocation, and work instruction to on-site field workers. Employees bring FSM software with them to provide updates on productivity, task completion, arrival/departure times, and technical support for any uncommon situations met on the job.

Field service management software usually integrates with software solutions such as [GIS software](https://www.g2.com/categories/gis) for location tracking; [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to find information about customers; and [product lifecycle management (PLM) software](https://www.g2.com/categories/plm) or [design software](https://www.g2.com/categories/design) for technical specifications and instructions for maintenance and repairs.

To qualify for inclusion in the Field Service Management (FSM) category, a product must:

- Provide features to dispatch workers based on the type of work, their availability, and the physical locations of customers
- Include functionality to help managers prioritize field work and optimize the resources allocated to each job
- Provide information to field workers on their tasks and how to achieve them
- Deliver dashboards and analytics for managers to track ongoing field activities and the performance of field workers

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