The Top 20 Easiest To Use Feedback Analytics Software

See the top Feedback Analytics Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Glassbox

9.9

Overall Usability Score

9.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

10.0

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.1

9.8

Customer Segment Breakdown

Small Business

Mid Market

18%

Enterprise

77%

Edge

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.9

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

67%

Mid Market

27%

Enterprise

Birdeye

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.1

9.4

Customer Segment Breakdown

Small Business

51%

Mid Market

37%

Enterprise

12%

Resonate CX

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

37%

Mid Market

27%

Enterprise

36%

SurveyMonkey

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

36%

Mid Market

34%

Enterprise

29%

Thematic

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.2

9.9

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

18%

Mid Market

33%

Enterprise

50%

SurveySparrow

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

69%

Mid Market

24%

Enterprise

Q-Flow Platform

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.9

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.1

9.7

Customer Segment Breakdown

Small Business

24%

Mid Market

39%

Enterprise

36%

Chattermill

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.3

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

Mid Market

50%

Enterprise

43%

#10

Featurebase

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

90%

Mid Market

Enterprise

#11

AnyRoad

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.1

9.4

Customer Segment Breakdown

Small Business

48%

Mid Market

42%

Enterprise

10%

#12

Hotjar

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.5

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

52%

Mid Market

39%

Enterprise

#13

TheySaid

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.9

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.1

9.7

Customer Segment Breakdown

Small Business

60%

Mid Market

28%

Enterprise

13%

#14

Medallia Agent Connect

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.7

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.1

9.4

Customer Segment Breakdown

Small Business

39%

Mid Market

54%

Enterprise

#15

Canvs

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.7

Ease of Use

Average: 9.2

8.3

Meets Requirements

Average: 9.1

8.2

Customer Segment Breakdown

Small Business

32%

Mid Market

27%

Enterprise

41%

#16

Dialpad Connect

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.3

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

58%

Mid Market

33%

Enterprise

10%

#17

Zonka Feedback

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.7

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

65%

Mid Market

29%

Enterprise

#18

Puzzel CX Platform

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

25%

Mid Market

53%

Enterprise

22%

#19

Medallia Customer Experience

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.0

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.1

8.5

Customer Segment Breakdown

Small Business

11%

Mid Market

23%

Enterprise

66%

#20

Calabrio ONE

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.7

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.1

8.3

Customer Segment Breakdown

Small Business

Mid Market

55%

Enterprise

39%