# Best Feedback Analytics Software - Page 5

*By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*


Feedback analytics software enables businesses to consolidate and analyze their customer feedback within a single platform. This type of software leverages the capabilities of [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) to extract actionable insights from unstructured text data, which can be sourced from a variety of different feedback channels, such as review sites, social media, surveys, and customer service tools. Feedback analytics software helps businesses analyze customer sentiment and uncover trends or patterns, empowering them to take action on feedback and improve customer experience (CX).

Feedback analytics solutions allow users to import feedback through integrations with [survey software](https://www.g2.com/categories/survey), social media, and customer service software such as [help desk software](https://www.g2.com/categories/help-desk), [live chat software](https://www.g2.com/categories/live-chat), and [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management). All-in-one feedback analytics solutions offer these integrations in addition to built-in survey capabilities for soliciting customer feedback or reviews. Businesses may also use [text analysis software](https://www.g2.com/categories/text-analysis) for analyzing other types of unstructured text data; however, feedback analytics software is designed specifically for extracting insights from customer feedback.

To qualify for inclusion in the Feedback Analytics category, a product must:

- Centralize customer feedback collected from multiple sources and channels
- Use NLP to extract insights from text feedback, including key phrases, sentiment, and trends
- Provide dashboards and visualizations for text data
- Integrate with review sites, survey tools, or help desks through which users can source customer feedback





## Top Feedback Analytics Software at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5.0 (23,417 reviews) | Structured feedback collection with automated response analytics | "[Flexible, Easy-to-Use Surveys with Strong Analytics and Great Value](https://www.g2.com/survey_responses/surveymonkey-review-13138351)" |
| 2 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,038 reviews) | Multi-location review aggregation with AI-sentiment analytics | "[Great Product for Reviews Online Presence](https://www.g2.com/survey_responses/birdeye-review-10224463)" |
| 3 | [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) | 4.5/5.0 (207 reviews) | Cross-channel VOC analytics with AI-driven text categorization | "[Powerful Customer Insights with Real-Time Actionability](https://www.g2.com/survey_responses/medallia-customer-experience-review-12952963)" |
| 4 | [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5.0 (1,029 reviews) | — | "[Very user-friendly and gets the job done!](https://www.g2.com/survey_responses/asknicely-review-7865358)" |
| 5 | [Glassbox](https://www.g2.com/products/glassbox/reviews) | 4.9/5.0 (788 reviews) | Digital friction diagnosis via tagless session replay | "[Essential for Identifying User Friction Points](https://www.g2.com/survey_responses/glassbox-review-12699865)" |
| 6 | [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews) | 4.8/5.0 (199 reviews) | Named-employee review attribution with negative-feedback interception | "[A Great Asset for Resolving Client Issues and Boosting Google Ratings](https://www.g2.com/survey_responses/edge-review-12884201)" |
| 7 | [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) | 4.6/5.0 (492 reviews) | Close-the-loop NPS with AI-driven driver analysis | "[It is a great experience using resonate!](https://www.g2.com/survey_responses/resonate-cx-review-10777418)" |
| 8 | [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) | 4.4/5.0 (2,024 reviews) | Chat-style NPS and CSAT response collection | "[Easy Setup, Clean Interface, and Smooth Survey Creation](https://www.g2.com/survey_responses/surveysparrow-review-12863198)" |
| 9 | [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) | 4.3/5.0 (329 reviews) | Behavioral session insights with intercept-survey feedback | "[Clear UX Insights with Hotjar Heatmaps and Session Recordings](https://www.g2.com/survey_responses/hotjar-by-contentsquare-review-12593286)" |
| 10 | [TheySaid](https://www.g2.com/products/theysaid-inc-theysaid/reviews) | 4.8/5.0 (81 reviews) | — | "[Very Useful for Surveys, Feedback, and AI Driven Insights](https://www.g2.com/survey_responses/theysaid-review-12964734)" |


## G2 Grid® for Feedback Analytics Software
![G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence](https://www.g2.com/categories/feedback-analytics/grids.png?focus%5B%5D=541&focus%5B%5D=19432&focus%5B%5D=421&focus%5B%5D=23848&focus%5B%5D=15310&focus%5B%5D=150213&focus%5B%5D=62085&focus%5B%5D=42273)
Highlighted products: SurveyMonkey, Birdeye, Medallia Customer Experience, Glassbox, AskNicely, Edge, Resonate CX, and SurveySparrow.
Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=medallia-customer-experience&focus%5B%5D=glassbox&focus%5B%5D=asknicely&focus%5B%5D=eyerate-reviews-edge&focus%5B%5D=resonate-cx&focus%5B%5D=surveysparrow)


## How Many Feedback Analytics Software Products Does G2 Track?
**Total Products under this Category:** 237

### Category Stats (Jul 2026)
- **Average Rating**: 4.61/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: Verint Voice of the Customer (+0.48%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month
*Last updated: July 21, 2026*


## How Does G2 Rank Feedback Analytics Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 45,600+ Authentic Reviews
- 237+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Which Feedback Analytics Software Is Best for Your Use Case?

- **Leader:** [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews)
- **Highest Performer:** [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews)
- **Easiest to Use:** [Glassbox](https://www.g2.com/products/glassbox/reviews)
- **Top Trending:** [Enterpret](https://www.g2.com/products/enterpret-inc-enterpret/reviews)
- **Best Free Software:** [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews)


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---

## What Are the Top-Rated Feedback Analytics Software Products in 2026?
### 1. [Cobbai](https://www.g2.com/products/cobbai/reviews)
Cobbai transforms genAI integration in customer service with a unique Control Center, the only platform offering transparent and controlled genAI workflows. By centralizing AI-ready processes, knowledge gaps, and agent adoption, we empower team leaders with crucial insights to enhance efficiency and quality. From the Cobbai Deflector for swift inquiries to the Cobbai Assistant for agent support and the Cobbai Dispatcher for ticket analysis and optimization, our solutions cover every aspect of customer service.


**Average Rating:** 4.0/5.0
**Total Reviews:** 2
**How Do G2 Users Rate Cobbai?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.2/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 9.2/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 10.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind Cobbai?**

- **Seller:** [Cobbai](https://www.g2.com/sellers/cobbai)
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** https://www.linkedin.com/company/cobbai/ (6 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of Cobbai?

**"[My experience with Cobbai](https://www.g2.com/survey_responses/cobbai-review-9140152)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Telecommunications*

[Read full review](https://www.g2.com/survey_responses/cobbai-review-9140152)

---



### 2. [Dimension Labs](https://www.g2.com/products/dimension-labs/reviews)
Dimension Labs' Chatbot AI Agent is an advanced analytics platform designed to enhance the performance of intent-based and generative AI chatbots. By providing AI-driven reporting and insights, it enables chatbot teams to optimize interactions, reduce drop-offs, and minimize human escalations, leading to more engaging and efficient customer experiences. Key Features and Functionality: - AI-Powered Analytics: Offers intelligent data insights to streamline bot training and ensure consistent, high-quality user interactions. - Conversation Visualization: Transforms unstructured customer conversations into structured data, allowing teams to uncover automation opportunities and improve chatbot performance. - Omni-Channel Dashboards: Monitors key customer experience metrics, such as Net Promoter Score (NPS) and customer satisfaction, in real-time across multiple data sources, enabling rapid identification and resolution of emerging issues. - Cost Reduction: Identifies patterns in customer interactions that influence business metrics, helping to reduce cost per interaction and escalation rates while improving NPS, Customer Satisfaction (CSAT), and Customer Effort Score (CES). Primary Value and User Solutions: Dimension Labs' Chatbot AI Agent empowers organizations to extract actionable insights from customer interactions, leading to significant improvements in chatbot efficiency and customer satisfaction. By automating the analysis of conversational data, it reduces the need for manual transcript reviews, accelerates bot training, and ensures a consistent, high-quality customer experience. This results in substantial cost savings, enhanced self-service workflows, and increased up-sell rates through optimized chatbot interactions.


**Average Rating:** 4.6/5.0
**Total Reviews:** 15

**Who Is the Company Behind Dimension Labs?**

- **Seller:** [Dimension Labs](https://www.g2.com/sellers/dimension-labs)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/dimensionlabsio (12 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 73% Mid-Market, 20% Small-Business


#### What Are Dimension Labs's Pros and Cons?

**Pros:**

- Reporting (4 reviews)
- Customer Support (3 reviews)
- Dashboard Design (3 reviews)
- Ease of Use (3 reviews)
- Insights (3 reviews)

**Cons:**

- Learning Curve (4 reviews)
- Customization Issues (3 reviews)
- Limited Customization (3 reviews)
- Steep Learning Curve (3 reviews)
- Complexity (2 reviews)


### What Do G2 Reviewers Say About Dimension Labs?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **rich messaging analytics** provided by Dimension Labs, enhancing decision-making with clear visualizations and reports.
- Users praise the **excellent customer support** of Dimension Labs, enhancing their overall experience and satisfaction.
- Users value the **customizable dashboards** in Dimension Labs, enhancing their data analysis and user engagement capabilities.
- Users commend the **user-friendly interface** of Dimension Labs, finding it simple to set up and navigate.
- Users value the **in-depth performance insights** provided by Dimension Labs, enhancing chatbot development and decision-making.

**Cons:**

- Users face a **steep learning curve** for advanced features, making it challenging to fully utilize Dimension Labs.
- Users face **customization issues** with Dimension Labs, feeling limited in tailoring reports to their needs.
- Users find that **limited customization** for reports restricts tailoring to specific team needs and projects.
- Users struggle with the **steep learning curve** for advanced features, making initial use challenging and frustrating.
- Users find the **complexity** of Dimension Labs challenging, especially for beginners navigating its features and analytics.

#### What Are Recent G2 Reviews of Dimension Labs?

**"[Improve our chatbot’s output to provide for the user requirements](https://www.g2.com/survey_responses/dimension-labs-review-10377424)"**

**Rating:** 4.5/5.0 stars
*— Edward L.*

[Read full review](https://www.g2.com/survey_responses/dimension-labs-review-10377424)

---

**"[A Transformative Experience](https://www.g2.com/survey_responses/dimension-labs-review-10393873)"**

**Rating:** 4.0/5.0 stars
*— Jimmy W.*

[Read full review](https://www.g2.com/survey_responses/dimension-labs-review-10393873)

---



### 3. [elvan.ai](https://www.g2.com/products/elvan/reviews)
Elvan is a customer feedback platform that helps SaaS and e-commerce teams collect feedback at the right moment inside their product or website. Instead of long surveys or generic NPS emails, Elvan lets teams trigger short in-app and web surveys based on real user actions like checkout completion, feature usage, or onboarding milestones. Responses are automatically summarized using AI, helping teams quickly identify patterns, friction points, and opportunities without digging through raw feedback. Elvan is designed for founders, product, and customer experience teams who want fast, actionable insights without adding complexity or hurting conversion rates.


**Average Rating:** 4.8/5.0
**Total Reviews:** 2
**How Do G2 Users Rate elvan.ai?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10)

**Who Is the Company Behind elvan.ai?**

- **Seller:** [elvan.ai](https://www.g2.com/sellers/elvan-ai)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/opinHQ/ (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business


#### What Are elvan.ai's Pros and Cons?

**Pros:**

- Ease of Use (2 reviews)
- Customer Support (1 reviews)
- Ease of Creation (1 reviews)
- Easy Access (1 reviews)
- Easy Setup (1 reviews)

**Cons:**

- Integration Issues (1 reviews)


### What Do G2 Reviewers Say About elvan.ai?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **ease of use** of elvan.ai, praising its intuitive interface and quick survey creation process.
- Users appreciate the **exceptional customer support** from elvan.ai, enhancing their experience and resolving issues promptly.
- Users appreciate the **ease of creation** in elvan.ai, finding setup and survey creation straightforward and efficient.
- Users value the **easy access** and intuitive design of elvan.ai, facilitating swift survey creation and functionality.
- Users value the **easy setup** of elvan.ai, enabling quick survey creation and an intuitive interface for everyone.

**Cons:**

- Users desire a **Zendesk integration** for elvan.ai to enhance functionality and streamline their support processes.

#### What Are Recent G2 Reviews of elvan.ai?

**"[A great option for collecting customer feedback](https://www.g2.com/survey_responses/elvan-ai-review-12169907)"**

**Rating:** 4.5/5.0 stars
*— Ganga H.*

[Read full review](https://www.g2.com/survey_responses/elvan-ai-review-12169907)

---

**"[Effortless Surveys with Time-Saving and Useful AI Summaries](https://www.g2.com/survey_responses/elvan-ai-review-12205833)"**

**Rating:** 5.0/5.0 stars
*— Dinesh m.*

[Read full review](https://www.g2.com/survey_responses/elvan-ai-review-12205833)

---



### 4. [feedbask](https://www.g2.com/products/feedbask/reviews)
Feedbask is a customer support and feedback management tool that allows teams to collect, organize, and respond to user interactions. It provides a shared inbox to manage conversations and supports multiple input channels such as feedback widgets, bug reports, feature requests, and live chat. Each submission includes contextual data like page URL, browser, and device information. The platform also offers AI-assisted reply suggestions and collaboration features to help teams handle requests and track user feedback efficiently.


**Average Rating:** 5.0/5.0
**Total Reviews:** 2

**Who Is the Company Behind feedbask?**

- **Seller:** [Feedbask](https://www.g2.com/sellers/feedbask)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/feedbask/ (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of feedbask?

**"[Effortless Bug Follow-Ups with Automatic User emails](https://www.g2.com/survey_responses/feedbask-review-12598085)"**

**Rating:** 5.0/5.0 stars
*— Samik C.*

[Read full review](https://www.g2.com/survey_responses/feedbask-review-12598085)

---

**"[Great AI Support Replies with Helpful User Context and Easy Customization](https://www.g2.com/survey_responses/feedbask-review-12617947)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Real Estate*

[Read full review](https://www.g2.com/survey_responses/feedbask-review-12617947)

---



### 5. [Feedier AI](https://www.g2.com/products/feedier-ai/reviews)
What is Feedier AI? Feedier is an AI Customer Intelligence platform built for large organizations with complex structures, multiple subsidiaries, business units, geographies, or customer touchpoints. What does Feedier? Feedier centralizes customer feedback from 17+ sources (surveys, online reviews, support tickets, third-party integrations) into a single environment. Its AI continuously reads and analyzes all open-text feedback at scale — performing sentiment analysis, topic detection, and theme clustering without manual tagging. The platform then generates structured reports with prioritized action plans and financial impact estimates, designed for CX, Quality, and Operations leadership. Core capabilities - Multi-source feedback centralization: NPS, CSAT, CES, customer comments, and third-party signals in one unified workspace. - AI-powered text analytics: automated processing of open-ended responses across 40+ languages, with no manual coding required. - Executive reporting: auto-generated CX reports with business impact quantification, ready for board-level presentation. - Deep Research: a natural language interface that lets any team member query customer data and receive structured analysis in seconds. - Action planning: prioritized recommendations linked to customer comments, mapped to operational teams. Who is Feedier for? CX Directors, Chief Customer Officers, and Insight Managers at organizations with 500 to 20,000+ employees — particularly in Insurance, Financial Services, Transportation, Energy, and Real Estate sectors. Feedier is designed for teams that already collect feedback through tools like Qualtrics, Medallia, or InMoment and need an intelligence layer to make that data actionable. Deployment and compliance 100% European infrastructure. ISO 27001:2022 certified. SOC 2 compliant. Data never leaves the EU.


**Average Rating:** 4.8/5.0
**Total Reviews:** 2
**How Do G2 Users Rate Feedier AI?**

- **Thematic Analysis:** 9.2/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 9.2/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 10.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind Feedier AI?**

- **Seller:** [Feedier Technologies](https://www.g2.com/sellers/feedier-technologies)
- **Year Founded:** 2020
- **HQ Location:** France, Lille
- **LinkedIn® Page:** https://linkedin.com/company/feedier

**Who Uses This Product?**
- **Company Size:** 50% Enterprise, 50% Mid-Market



#### What Are Recent G2 Reviews of Feedier AI?

**"[Precise categorization of verbatims: new possibilities](https://www.g2.com/survey_responses/feedier-ai-review-12923077)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Food & Beverages*

[Read full review](https://www.g2.com/survey_responses/feedier-ai-review-12923077)

---

**"[Qualification of verbatims and user-friendly platform](https://www.g2.com/survey_responses/feedier-ai-review-12932008)"**

**Rating:** 4.5/5.0 stars
*— Nguyen Thanh Ly D.*

[Read full review](https://www.g2.com/survey_responses/feedier-ai-review-12932008)

---



### 6. [Gravite](https://www.g2.com/products/gravite/reviews)
Gravite is an artificial intelligence solution that transforms the management of your qualitative data (call recordings, support tickets, emails, CRM, etc.) into a strategic tool. By utilizing our AI modules, you can gain valuable insights to improve your customer service and maximize your ROI. For example, you can: - Identify user pain points over time, enabling proactive interventions to enhance customer satisfaction; - Understand the objectives of your prospects, helping you tailor your sales approaches and increase conversion rates; - Detect and resolve operational issues quickly, optimizing internal processes and reducing costs... With Gravite, turn your data into actionable insights and witness a significant improvement in your performance and profitability.


**Average Rating:** 5.0/5.0
**Total Reviews:** 2
**How Do G2 Users Rate Gravite?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.3/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 5.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind Gravite?**

- **Seller:** [Gravite](https://www.g2.com/sellers/gravite)
- **Year Founded:** 2023
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** https://www.linkedin.com/company/gravite-hq (8 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 50% Mid-Market, 50% Small-Business



#### What Are Recent G2 Reviews of Gravite?

**"[I recommend Gravite for feedback analysis](https://www.g2.com/survey_responses/gravite-review-10271596)"**

**Rating:** 5.0/5.0 stars
*— Tanguy B.*

[Read full review](https://www.g2.com/survey_responses/gravite-review-10271596)

---

**"[A great analysis tool!](https://www.g2.com/survey_responses/gravite-review-11882407)"**

**Rating:** 5.0/5.0 stars
*— Marine V.*

[Read full review](https://www.g2.com/survey_responses/gravite-review-11882407)

---



### 7. [Herald](https://www.g2.com/products/herald/reviews)
Herald lets everyone in the company listen to your customers in meaningful ways. With one click capture right through a lightweight browser extension, start collecting customer feedback across any channel and act on it. Sales, marketing and customer success teams can start collecting quotes in context for testimonials, bugs or features. Product teams then get a quantified look at customer needs grouped in meaningful ways to make decisions, solve problems, and build out the roadmap. Keep your entire team engaged with Voice of the Customer reports to ensure that everyone fully understands what customers are thinking and feeling. It also helps everyone understand business decisions in context of customer feedback. It is free to use Herald with 2 users & unlimited viewers in your company. Sign up for a free account, download the browser extension at HeraldHQ.com to get started.


**Average Rating:** 5.0/5.0
**Total Reviews:** 2
**How Do G2 Users Rate Herald?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 6.7/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 6.7/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 6.7/10 (Category avg: 8.8/10)

**Who Is the Company Behind Herald?**

- **Seller:** [Herald](https://www.g2.com/sellers/herald)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/expireddomainscom (2 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 50% Mid-Market, 50% Small-Business


#### What Are Herald's Pros and Cons?

**Pros:**

- Easy Access (1 reviews)
- Time-Saving (1 reviews)

**Cons:**

- AI Limitations (1 reviews)


### What Do G2 Reviewers Say About Herald?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **easy access** through Teams, simplifying the ticket submission process and enhancing usability.
- Users value the **time-saving accessibility** of Herald, simplifying ticket submissions through Teams efficiently.

**Cons:**

- Users often face **AI comprehension issues** , requiring clarifications before successfully submitting their requests.

#### What Are Recent G2 Reviews of Herald?

**"[An awesome tool for user feedback](https://www.g2.com/survey_responses/herald-review-4732525)"**

**Rating:** 5.0/5.0 stars
*— Robert L.*

[Read full review](https://www.g2.com/survey_responses/herald-review-4732525)

---

**"[Convenient and reliable](https://www.g2.com/survey_responses/herald-review-11225216)"**

**Rating:** 5.0/5.0 stars
*— Rachel Z.*

[Read full review](https://www.g2.com/survey_responses/herald-review-11225216)

---


#### What Are G2 Users Discussing About Herald?

- [What is Herald used for?](https://www.g2.com/discussions/what-is-herald-used-for)

### 8. [Intellibase](https://www.g2.com/products/intellibase/reviews)
Elevate your product strategy with AI-driven user feedback analysis


**Average Rating:** 3.3/5.0
**Total Reviews:** 2
**How Do G2 Users Rate Intellibase?**

- **Thematic Analysis:** 8.3/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 9.2/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.2/10 (Category avg: 8.8/10)

**Who Is the Company Behind Intellibase?**

- **Seller:** [Intellibase](https://www.g2.com/sellers/intellibase)
- **Year Founded:** 2023
- **HQ Location:** Denver, US
- **LinkedIn® Page:** https://www.linkedin.com/company/intellibaseio/ (2 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of Intellibase?

**"[Dara warehouse](https://www.g2.com/survey_responses/intellibase-review-9160877)"**

**Rating:** 4.0/5.0 stars
*— pankaj S.*

[Read full review](https://www.g2.com/survey_responses/intellibase-review-9160877)

---



### 9. [Perspective](https://www.g2.com/products/perspective-perspective/reviews)
Perspective AI is AI intake software that replaces static intake forms with adaptive conversations that qualify, route, and summarize leads automatically — across every industry that runs an intake process. Most intake forms collect answers and move on. Perspective understands them. Its AI adapts in real time, following up on vague responses, probing when something doesn't add up, and going deeper on the details that determine fit. The result is the qualification depth you'd normally only get from a phone screening — delivered automatically, at any volume. Perspective's Intelligent Intake is built for the industries where intake makes or breaks the client relationship. Law firms use it to replace legal intake forms with AI conversations that screen case fit and route prospects before they reach an attorney. Healthcare practices and therapy providers use it for patient intake that collects symptoms, history, and urgency without a front desk bottleneck. Financial advisors use it to qualify prospects against suitability criteria automatically. Any team running a client intake, customer intake, or lead intake process can deploy a live AI intake conversation in under five minutes — no form builder, no developer required. Key Features - AI intake conversations that adapt based on what applicants actually say — not fixed intake form fields - Automatic qualification, routing, and summarization for every intake conversation - Vertical-ready for legal intake, patient intake, therapy intake, financial intake, and customer intake - Voice agents for phone-based intake collection - Instant deployment as a website widget, popup, email link, or standalone intake page - Native integrations with Slack, CRMs, and existing workflows via webhook - SOC 2 certified and ISO 27001:2022 compliant Typical Results - Intake running 24/7 without screening calls or front desk bottlenecks - Lead qualification completed before a prospect ever reaches your team - Setup in under 5 minutes — no form builder or developer required - Consistent intake quality across every conversation, every time


**Average Rating:** 5.0/5.0
**Total Reviews:** 2

**Who Is the Company Behind Perspective?**

- **Seller:** [Perspective](https://www.g2.com/sellers/perspective)
- **Year Founded:** 2024
- **HQ Location:** Palo Alto, US
- **LinkedIn® Page:** https://www.linkedin.com/company/get-perspective-ai (7 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of Perspective?

**"[Simplifies Onboarding with Responsive Support](https://www.g2.com/survey_responses/perspective-review-12490821)"**

**Rating:** 5.0/5.0 stars
*— Chris R.*

[Read full review](https://www.g2.com/survey_responses/perspective-review-12490821)

---

**"[Revolutionary Feedback Tool for Podcasts](https://www.g2.com/survey_responses/perspective-review-12492364)"**

**Rating:** 5.0/5.0 stars
*— Navot V.*

[Read full review](https://www.g2.com/survey_responses/perspective-review-12492364)

---



### 10. [Product Signals](https://www.g2.com/products/product-signals/reviews)
We help Product teams easily organize customer feedback and close the loop with Customer Success & Sales in seconds.


**Average Rating:** 5.0/5.0
**Total Reviews:** 2
**How Do G2 Users Rate Product Signals?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 10.0/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 10.0/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 10.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind Product Signals?**

- **Seller:** [Product Signals](https://www.g2.com/sellers/product-signals)
- **Year Founded:** 2020
- **HQ Location:** San Mateo, US
- **LinkedIn® Page:** https://www.linkedin.com/company/productsignals/ (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 50% Enterprise, 50% Small-Business



#### What Are Recent G2 Reviews of Product Signals?

**"[Easy to understand UI and way of using signals is simple.](https://www.g2.com/survey_responses/product-signals-review-8499498)"**

**Rating:** 5.0/5.0 stars
*— Anvesh S.*

[Read full review](https://www.g2.com/survey_responses/product-signals-review-8499498)

---

**"[Spread Shets for you company](https://www.g2.com/survey_responses/product-signals-review-8463519)"**

**Rating:** 5.0/5.0 stars
*— David R.*

[Read full review](https://www.g2.com/survey_responses/product-signals-review-8463519)

---



### 11. [Review-Analytics](https://www.g2.com/products/review-analytics/reviews)
Unlock the power of data with Review Analytics, the all-in-one app designed to revolutionize the way you analyze and utilize reviews about your products and services. Seamlessly capturing and organizing reviews, Review Analytics empowers you to gain invaluable insights, chart historical trends, and stay ahead with real-time alerts. Features: 📊 Comprehensive Analytics: Dive deep into the world of reviews with advanced analytics. Visualize trends, sentiment analysis, and star ratings over time to uncover patterns and make informed decisions. 📈 Historical Charting: Witness the evolution of your product or app’s reputation. Dynamic charts showcase historical review trends, enabling you to understand how user sentiment has changed over weeks, months, and even years. 🎉 Automated NPS & CSAT scores: Automatically compile a complete picture of user opinions and if how they fit within the NPS & CSAT frameworks. 🔍 Smart Review Capture: Effortlessly collect reviews from Amazon, App Stores, and beyond. Review Analytics utilises smart algorithms ensure that no valuable feedback goes unnoticed, giving you a complete picture of user opinions. 🚨 Real-Time Alerts: Stay in control with instant alerts. Set up customized triggers based on specific keywords or rating thresholds, and receive notifications that keep you informed when action is needed. 🧠 Sentiment Analysis: Understand the emotional pulse of your audience. Our cutting-edge sentiment analysis deciphers the nuances of reviews, helping you gauge not only what’s being said, but also how users feel. 🗂️ Organized Dashboard: Tired of sifting through endless reviews? The Review Analytics intuitive dashboard categorizes and organizes reviews, making it effortless to find the information you need at a glance. Whether you’re a product manager, app developer, or business owner, Review Analytics is your indispensable tool for turning reviews into actionable intelligence. Make informed decisions, enhance your product’s reputation, and exceed customer expectations like never before. Sign up to Review Analytics now and take charge of your reviewscape!


**Average Rating:** 4.8/5.0
**Total Reviews:** 2
**How Do G2 Users Rate Review-Analytics?**

- **Thematic Analysis:** 7.5/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.2/10 (Category avg: 8.8/10)

**Who Is the Company Behind Review-Analytics?**

- **Seller:** [Review Analytics via Business Growth and Innovation](https://www.g2.com/sellers/review-analytics-via-business-growth-and-innovation)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 50% Mid-Market, 50% Small-Business


#### What Are Review-Analytics's Pros and Cons?

**Pros:**

- Detailed Explanation (1 reviews)
- Insights Generation (1 reviews)
- Reviews (1 reviews)
- Tracking (1 reviews)

**Cons:**

- Slow Performance (1 reviews)


### What Do G2 Reviewers Say About Review-Analytics?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **detailed insights** offered by Review-Analytics, especially the sentiment analysis and keyword tracking features.
- Users value the **detailed insights** offered by Review-Analytics, enhancing their understanding of customer feedback.
- Users value the **detailed insights** from customer reviews, finding sentiment analysis and keyword tracking very useful.
- Users value the **detailed insights** from customer reviews, especially benefiting from sentiment analysis and keyword tracking.

**Cons:**

- Users experience **slow performance** when loading large data volumes, impacting usability and efficiency of Review-Analytics.

#### What Are Recent G2 Reviews of Review-Analytics?

**"[Highly Effective Tool](https://www.g2.com/survey_responses/review-analytics-review-11206366)"**

**Rating:** 5.0/5.0 stars
*— Lyse W.*

[Read full review](https://www.g2.com/survey_responses/review-analytics-review-11206366)

---

**"[Amazing App and very helpful](https://www.g2.com/survey_responses/review-analytics-review-9802459)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Accounting*

[Read full review](https://www.g2.com/survey_responses/review-analytics-review-9802459)

---



### 12. [Viavoo](https://www.g2.com/products/viavoo/reviews)
VIAVOO is the fastest, easiest way to get actionable insights from customer comments and conversations. Our AI-powered 360 Feedback Analytics platform provides 40+ integrations and reveals in real time the emotions, topics and data that matter to CX, marketing and customer support teams.


**Average Rating:** 3.3/5.0
**Total Reviews:** 3
**How Do G2 Users Rate Viavoo?**

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 10.0/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 10.0/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 10.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind Viavoo?**

- **Seller:** [viavoo](https://www.g2.com/sellers/viavoo)
- **Year Founded:** 2009
- **HQ Location:** Boulogne-Billancourt, FR
- **LinkedIn® Page:** https://www.linkedin.com/company/viavoo (12 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 67% Enterprise, 33% Mid-Market


#### What Are Viavoo's Pros and Cons?

**Pros:**

- AI Technology (1 reviews)
- Analytics (1 reviews)
- Customization (1 reviews)
- Dashboard Customization (1 reviews)
- Dashboard Usability (1 reviews)

**Cons:**

- Accuracy Issues (1 reviews)
- Complexity (1 reviews)
- Expensive (1 reviews)
- Limited Customization (1 reviews)
- Limited Options (1 reviews)


### What Do G2 Reviewers Say About Viavoo?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **intuitive AI-driven insights** from Viavoo, which simplify feedback management and trend identification.
- Users appreciate the **intuitive analytics** of Viavoo, enabling quick insights and seamless identification of customer trends.
- Users value the **customizable dashboard** of Viavoo, allowing tailored views to highlight key information effectively.
- Users value the **personalized dashboard customization** in Viavoo, allowing them to highlight important aspects efficiently.
- Users love the **personalized dashboard** of Viavoo, which highlights key aspects through various widgets.

**Cons:**

- Users report **accuracy issues** with Viavoo's sentiment analysis, highlighting challenges in interpreting nuanced and context-specific language.
- Users find the **complexity of features** challenging for beginners, wishing for a smoother onboarding experience.
- Users find Viavoo to be **expensive** for its features and desire more personalized options.
- Users find the pricing high, expressing a desire for more **personalized options** to enhance their experience with Viavoo.
- Users find the **limited options** of Viavoo lacking, feeling it could benefit from more personalization and affordability.



### 13. [Yellow Tokens](https://www.g2.com/products/yellow-tokens/reviews)
Yellow Tokens is a customer feedback analytics platform designed for B2C companies, consultants, and agencies that want to transform customer feedback into practical actions. The platform consolidates reviews and comments from multiple channels, including social media, e-commerce, and review sites, and delivers structured insights that support decision-making across marketing, customer experience, operations, and product teams. Companies use Yellow Tokens to understand what customers value, identify critical points of dissatisfaction, and monitor competitors in real time. The platform goes beyond social listening by connecting feedback analysis directly to action planning, helping organizations close the loop between customer voice and business strategy. Key features include: Multi-channel feedback collection (Facebook, Instagram, TikTok, X, YouTube, Google, TripAdvisor, Amazon). Aggregated dashboards for CSAT and NPS metrics. Automated SWOT analysis based on customer comments. Action plans organized by area of the company (marketing, CX, operations, product). Competitor monitoring and benchmarking to capture dissatisfied customers from the market. Multi-language support (English, Portuguese, Spanish). Benefits for users: Reduce time spent analyzing unstructured feedback. Gain visibility into competitor weaknesses and opportunities. Prioritize initiatives based on real customer data. Align leadership teams around the voice of the customer. Yellow Tokens is offered as a self-service SaaS solution, with a free tier available for testing and custom pricing based on the number of assets. The platform is designed to be easy to implement, allowing users to start collecting insights within minutes, without requiring complex integration or consultancy.


**Average Rating:** 4.8/5.0
**Total Reviews:** 2
**How Do G2 Users Rate Yellow Tokens?**

- **Thematic Analysis:** 10.0/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 5.8/10 (Category avg: 8.6/10)

**Who Is the Company Behind Yellow Tokens?**

- **Seller:** [Yellow Tokens](https://www.g2.com/sellers/yellow-tokens)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/yellow-tokens/ (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 50% Enterprise, 50% Mid-Market


#### What Are Yellow Tokens's Pros and Cons?

**Pros:**

- Competitor Analysis (1 reviews)
- Dashboards (1 reviews)
- Dashboard Usability (1 reviews)
- Features (1 reviews)
- Insights Generation (1 reviews)



### What Do G2 Reviewers Say About Yellow Tokens?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **comprehensive competitor analysis** offered by Yellow Tokens, enhancing their market strategy effectively.
- Users find the **dashboard feature** invaluable for gaining clear market insights and guiding actionable strategies.
- Users value the **clear market insights** from Yellow Tokens' dashboard, enabling informed decision-making and strategic actions.
- Users value the **single dashboard feature** of Yellow Tokens, providing a clearer market view for informed actions.
- Users value the **insights generation** of Yellow Tokens, providing clarity and enhancing decision-making through market analysis.


#### What Are Recent G2 Reviews of Yellow Tokens?

**"[Market data to help create action plan](https://www.g2.com/survey_responses/yellow-tokens-review-11771207)"**

**Rating:** 5.0/5.0 stars
*— Mariana L.*

[Read full review](https://www.g2.com/survey_responses/yellow-tokens-review-11771207)

---

**"[Good for understanding what to do in practice with feedback data, but it could have other channels.](https://www.g2.com/survey_responses/yellow-tokens-review-12056631)"**

**Rating:** 4.5/5.0 stars
*— Victor M.*

[Read full review](https://www.g2.com/survey_responses/yellow-tokens-review-12056631)

---



### 14. [Zelta.ai](https://www.g2.com/products/zelta-ai/reviews)
Built for Product and Marketing teams, Zelta is an AI feedback hub which allows you to find your customers most painful problems without digging through thousands of calls


**Average Rating:** 4.5/5.0
**Total Reviews:** 2
**How Do G2 Users Rate Zelta.ai?**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.3/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.3/10 (Category avg: 8.8/10)

**Who Is the Company Behind Zelta.ai?**

- **Seller:** [Zelta AI](https://www.g2.com/sellers/zelta-ai)
- **Year Founded:** 2022
- **HQ Location:** New York, US
- **LinkedIn® Page:** https://www.linkedin.com/company/zeltaai (6 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business, 50% Mid-Market



#### What Are Recent G2 Reviews of Zelta.ai?

**"[Made my demand generation job so easy](https://www.g2.com/survey_responses/zelta-ai-review-9932242)"**

**Rating:** 4.5/5.0 stars
*— Surbhi G.*

[Read full review](https://www.g2.com/survey_responses/zelta-ai-review-9932242)

---

**"[Best customer tool I used](https://www.g2.com/survey_responses/zelta-ai-review-9864253)"**

**Rating:** 4.5/5.0 stars
*— sami m.*

[Read full review](https://www.g2.com/survey_responses/zelta-ai-review-9864253)

---



### 15. [Air360](https://www.g2.com/products/air360/reviews)
The go-to-platform for an easy to start, conversion rate optimization. Air360 is a AI-powered digital experience analytics software that uncovers user behavior and optimizes conversion rates of your website and mobile app. It uncovers hidden user behaviors across customer journeys.


**Average Rating:** 4.6/5.0
**Total Reviews:** 18
**How Do G2 Users Rate Air360?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.4/10)

**Who Is the Company Behind Air360?**

- **Seller:** [Air360](https://www.g2.com/sellers/air360)
- **Year Founded:** 2016
- **HQ Location:** Tokyo, Japan
- **Twitter:** @weareair360 (203 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/air360/ (13 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 63% Small-Business, 32% Mid-Market


#### What Are Air360's Pros and Cons?

**Pros:**

- Helpful (4 reviews)
- Conversion Optimization (3 reviews)
- Ease of Use (3 reviews)
- Insights (3 reviews)
- Analytics (2 reviews)

**Cons:**

- Complexity (1 reviews)
- Difficult Learning (1 reviews)
- Expensive (1 reviews)
- Feature Overload (1 reviews)
- Filtering Issues (1 reviews)


### What Do G2 Reviewers Say About Air360?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **no-code implementation** of Air360, enabling quick insights into real user behavior and conversion boosting.
- Users find Air360's **conversion optimization capabilities** invaluable for improving engagement and boosting sales through actionable insights.
- Users find Air360’s **ease of use** remarkable, enabling quick insights without complex setups or overwhelming features.
- Users praise Air360 for its **clear, actionable insights** that significantly enhance conversion rates and user experience.
- Users value the **insightful analytics** of Air360 that enhance understanding of user behavior and drive conversion improvements.

**Cons:**

- Users find the **complexity** of Air360 overwhelming initially, requiring time to learn its extensive features.
- Users find the **difficult learning curve** of Air360 challenging due to its overwhelming amount of data and features.
- Users feel the **pricing is comparatively high** , making it less accessible for startups despite its unique features.
- Users find the **feature overload** of Air360 overwhelming, requiring time to navigate and understand its numerous capabilities.
- Users find that **filtering issues** in Air360 limit advanced analysis and require manual intervention for efficiency.

#### What Are Recent G2 Reviews of Air360?

**"[Air360 Delivers Strong CRO and UX insights for our e-commerce business](https://www.g2.com/survey_responses/air360-review-12883897)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Consumer Goods*

[Read full review](https://www.g2.com/survey_responses/air360-review-12883897)

---

**"[Privacy-Compliant, Streamlined Analytics Perfect for Mid-Sized Financial Institutions](https://www.g2.com/survey_responses/air360-review-12974895)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Financial Services*

[Read full review](https://www.g2.com/survey_responses/air360-review-12974895)

---


#### What Are G2 Users Discussing About Air360?

- [What is Air360 used for?](https://www.g2.com/discussions/what-is-air360-used-for)

### 16. [Cloutly](https://www.g2.com/products/cloutly/reviews)
Cloutly is an all-in-one review-tech platform that helps multi-location businesses collect, measure and manage the customer experience. From small barbershops to enterprise clients like Just Cuts, Swimart and Home Instead, Cloutly helps marketing teams connect the dots between reviews and revenue. Although we're new to G2, we're the highest-rated reviews app on Square, and connect with thousands of other systems like Mindbody, ClubReady, Hubspot and Zapier. Automatically collect Google reviews, video testimonials, or reviews on 40+ other sites after a transaction using Cloutly's multi-step email + SMS review campaigns. No cookie-cutter emails, you can fully customize and personalize each step of your review campaigns with text or video; it's your chance to stand out, create an engaging customer experience, and win more reviews. Deter negative reviews and be quickly alerted to unhappy customers (in a Google-compliant way), so you're not left uninformed or unfairly reviewed. Every Cloutly campaign offers your customers a way to seek help from you instead of blasting you online. It's all your reviews in one place - Google, Facebook, and 40+ other review sites - so you can monitor your reputation, respond to customers and manage your reviews in one, unified inbox. Discover AI-powered insights - extract customer themes and trends for your business vs. your competitors, plus leverage "Magic Response" - a powerful way for businesses to generate personalized review responses in real-time, using artificial intelligence. And in the spirit of bringing everything together, you can display all your reviews in site-wide widgets to build trust with customers and boost conversions. Get more reviews, more trust, and more on-site conversions. Multi-language feature enabled - collect and display reviews in your native language! Get started free for 14 days: https://cloutly.com


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Cloutly?**

- **Thematic Analysis:** 8.3/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.3/10 (Category avg: 8.8/10)

**Who Is the Company Behind Cloutly?**

- **Seller:** [Cloutly](https://www.g2.com/sellers/cloutly)
- **Year Founded:** 2019
- **HQ Location:** Gold Coast, AU
- **LinkedIn® Page:** http://www.linkedin.com/company/cloutly (3 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market



#### What Are Recent G2 Reviews of Cloutly?

**"[Cloutly has captured every negative review, it’s working essentially insulating my google reputation](https://www.g2.com/survey_responses/cloutly-review-9777915)"**

**Rating:** 5.0/5.0 stars
*— Just Cuts W.*

[Read full review](https://www.g2.com/survey_responses/cloutly-review-9777915)

---



### 17. [Commerce AI](https://www.g2.com/products/commerce-ai/reviews)
Commerce.AI helps activate unstructured customer experience data. Our technology extracts attributes, intents, marketing opportunities and other insights from voice, chat, text & video data. Our unique strength is that we have hundreds of pre-built integrations and machine learning models to pull such data from public and internal sources such as eCommerce product reviews, contact center, chats, videos etc. All extracted insights can be visualized using our dashboard or pushed to other BI tools to enhance customer experience, by analyzing and understanding consumer wishlist, use cases and purchase reasons. Our models can be further trained to extract advanced intelligence for contact center, marketing, merchandising & product development.


**Average Rating:** 4.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Commerce AI?**

- **Thematic Analysis:** 8.3/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.3/10 (Category avg: 8.8/10)

**Who Is the Company Behind Commerce AI?**

- **Seller:** [Commerce.AI](https://www.g2.com/sellers/commerce-ai)
- **Year Founded:** 2016
- **HQ Location:** Sunnyvale, US
- **LinkedIn® Page:** https://www.linkedin.com/company/commerce.ai (7 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market


#### What Are Commerce AI's Pros and Cons?

**Pros:**

- Automation (1 reviews)
- Customer Support (1 reviews)
- Data Analysis (1 reviews)
- Data Management (1 reviews)
- Ease of Use (1 reviews)

**Cons:**

- Data Management (1 reviews)
- Limitations (1 reviews)


### What Do G2 Reviewers Say About Commerce AI?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find the **automation of workflows** in Commerce AI to greatly enhance efficiency and data management.
- Users value the **efficient customer support** of Commerce AI, enhancing their experience with workflow automation and data management.
- Users value the **efficient data analysis** capabilities of Commerce AI, enhancing workflow automation and customer management.
- Users value the **efficient data management** capabilities of Commerce AI, enhancing workflows and customer insights.
- Users find **Commerce AI easy to use** , appreciating its automation capabilities and efficient customer data management.

**Cons:**

- Users feel that Commerce AI needs clearer direction in **data management** to enhance its effectiveness and integration.
- Users note a **lack of clear direction** in data management capabilities, indicating a need for improvement in integration.

#### What Are Recent G2 Reviews of Commerce AI?

**"[Commerce AI - Seamless Automation with AI](https://www.g2.com/survey_responses/commerce-ai-review-8548656)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Manufacturing*

[Read full review](https://www.g2.com/survey_responses/commerce-ai-review-8548656)

---



### 18. [Cycle App](https://www.g2.com/products/cycle-app/reviews)
Cycle is a unified feedback platform for modern teams. We create a single source of truth for user feedback & user research and help you extract insights using AI. Cycle is deeply integrated with Linear & GitHub so you can close the loop with your customers at each release.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind Cycle App?**

- **Seller:** [Cycle.app](https://www.g2.com/sellers/cycle-app)
- **Year Founded:** 2019
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** https://www.linkedin.com/company/26514568 (26 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of Cycle App?

**"[Get synchronised feedback](https://www.g2.com/survey_responses/cycle-app-review-9222739)"**

**Rating:** 5.0/5.0 stars
*— tanishka s.*

[Read full review](https://www.g2.com/survey_responses/cycle-app-review-9222739)

---



### 19. [Dolphin AI](https://www.g2.com/products/dolphin-ai/reviews)
Dolphin AI is the next gen AI-powered Voice of the Customer copilot. We take all your customer feedback, consolidate it into one place and analyze it for insights & themes so that you don’t need to manually sift through it, to help you fight churn and make customer-centric decisions. Dolphin automates the process of making sense of this data at scale, closing the loop between CX & Product with a modern interface, powerful analytics and one-click integrations to your data sources (support tickets, chats, calls, surveys, reviews, and more).


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Dolphin AI?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 10.0/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 10.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind Dolphin AI?**

- **Seller:** [Dolphin AI](https://www.g2.com/sellers/dolphin-ai)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/getdolphinai/ (3 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market


#### What Are Dolphin AI's Pros and Cons?

**Pros:**

- Customer Insights (1 reviews)
- Customizability (1 reviews)
- Feedback Management (1 reviews)
- Time-Saving (1 reviews)
- Tracking Efficiency (1 reviews)



### What Do G2 Reviewers Say About Dolphin AI?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **efficient automation of customer insights** , facilitating collaboration between product managers and senior management.
- Users value the **customizability** of Dolphin AI, enhancing collaboration and data management tailored to their needs.
- Users value the **efficient feedback management** of Dolphin AI, simplifying collaboration on crucial customer insights.
- Users appreciate the **time-saving automation** of Dolphin AI, consolidating feedback efficiently for quick insights and collaboration.
- Users value the **tracking efficiency** of Dolphin AI, seamlessly consolidating diverse feedback for better insights and collaboration.


#### What Are Recent G2 Reviews of Dolphin AI?

**"[The best VoC analysis tool I’ve used so far](https://www.g2.com/survey_responses/dolphin-ai-review-10731729)"**

**Rating:** 5.0/5.0 stars
*— Dan K.*

[Read full review](https://www.g2.com/survey_responses/dolphin-ai-review-10731729)

---



### 20. [Emotics](https://www.g2.com/products/emotics/reviews)
Adoreboard reveals the 'unknown unknowns' to transform Customer Experience with Emotionally Intelligent Insights.


**Average Rating:** 4.5/5.0
**Total Reviews:** 1

**Who Is the Company Behind Emotics?**

- **Seller:** [Adoreboard](https://www.g2.com/sellers/adoreboard)
- **Year Founded:** 2011
- **HQ Location:** Belfast, GB
- **LinkedIn® Page:** https://www.linkedin.com/company/adoreboard (15 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Enterprise



#### What Are Recent G2 Reviews of Emotics?

**"[Best in there field for Emotion Analytics](https://www.g2.com/survey_responses/emotics-review-4971868)"**

**Rating:** 4.5/5.0 stars
*— Anmol K.*

[Read full review](https://www.g2.com/survey_responses/emotics-review-4971868)

---


#### What Are G2 Users Discussing About Emotics?

- [What is Emotics used for?](https://www.g2.com/discussions/what-is-emotics-used-for)

### 21. [eTrusted](https://www.g2.com/products/etrusted/reviews)
eTrusted has been designed from the ground up as a standardized and scalable SaaS platform for real-time customer feedback. Invite your customers to give feedback where it is most important to you. Connect eTrusted with your systems and receive feedback holistically across your customer journey. Forget the annual snapshot of customer satisfaction with a one-time survey. eTrusted provides you with authentic feedback consistently and in real-time. Our customers include online and retail, insurance, the automotive industry, software platforms and everything in between.


**Average Rating:** 4.3/5.0
**Total Reviews:** 6
**How Do G2 Users Rate eTrusted?**

- **Has the product been a good partner in doing business?:** 5.8/10 (Category avg: 9.4/10)

**Who Is the Company Behind eTrusted?**

- **Seller:** [Trusted Shops](https://www.g2.com/sellers/trusted-shops-093f0c35-f6f7-4bd5-8bba-5d7e6b64b3e3)
- **Year Founded:** 1999
- **HQ Location:** Köln, DE
- **LinkedIn® Page:** https://www.linkedin.com/company/trustedshops (759 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 50% Mid-Market, 50% Small-Business


#### What Are eTrusted's Pros and Cons?

**Pros:**

- Customer Support (1 reviews)
- Ease of Use (1 reviews)
- Easy Integrations (1 reviews)
- Feedback (1 reviews)
- Feedback Management (1 reviews)

**Cons:**

- Limitations (1 reviews)


### What Do G2 Reviewers Say About eTrusted?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend the **exceptional customer support** of eTrusted, ensuring a smooth experience with the platform.
- Users commend the **ease of use** of eTrusted, making it simple to implement and integrate seamlessly.
- Users value the **easy integrations** of eTrusted, facilitating a seamless experience and dependable performance.
- Users appreciate the **great security** provided by eTrusted, fostering trust for both buyers and sellers.
- Users value the **excellent rating and feedback system** of eTrusted, ensuring trust and security for buyers and sellers.

**Cons:**

- Users find that eTrusted has **limited capability in generating qualified traffic** to their sites compared to competitors.

#### What Are Recent G2 Reviews of eTrusted?

**"[Powerful automation to generate quality reviews and maximize objectives](https://www.g2.com/survey_responses/etrusted-review-12708574)"**

**Rating:** 5.0/5.0 stars
*— Pablo F.*

[Read full review](https://www.g2.com/survey_responses/etrusted-review-12708574)

---

**"[Easy to use and key for positioning with reviews of my online store](https://www.g2.com/survey_responses/etrusted-review-12720514)"**

**Rating:** 5.0/5.0 stars
*— ALEJANDRA A.*

[Read full review](https://www.g2.com/survey_responses/etrusted-review-12720514)

---



### 22. [Explorance MLY](https://www.g2.com/products/explorance-mly/reviews)
- What is Explorance MLY: Explorance MLY, pronounced [mi-lee], is an award-winning AI-powered feedback analytics platform that transforms open-ended comments from any source into clear, actionable insights. Using Explorance’s pre-built machine learning models, MLY categorizes qualitative feedback into relevant topics, detects sentiment, redacts sensitive content, highlights recommendations, and flags critical issues—all with exceptional speed and accuracy. With MLY, you can leverage three purpose-built models: Student Experience Intelligence, Employee Experience Intelligence, or Employee Learning Intelligence. Each model is equipped with relevant topics that provide contextualized, nuanced insights that you can action quickly. Developed in-house and continuously refined, MLY reflects years of feedback expertise, thoughtful design, and a shared commitment to helping organizations amplify the voices of their people. - Key benefits: 1. Contextual Categorization: Comments are automatically analyzed and organized according to specific topics relevant to student experience, employee experience, and employee learning programs, making it extract meaningful insights specific to each context. 2. Sentiment Analysis: Analyze feedback to surface the most positive and negative topics, break down results by demographics, and receive prioritized recommendations organized by key themes to highlight strengths, identify growth opportunities, and drive effective action. 3. Targeted Recommendations: Receive prioritized recommendations organized by key topics to focus attention on the most important issues and support effective action. 4. Sensitive Content Redaction: Use custom keyword filters to automatically redact non-constructive or harmful feedback, protecting individuals from exposure to disruptive language while keeping valuable insights intact. 5. Custom Models: Define a personalized category structure and map institution-specific terminology to get a more accurate and comprehensive analysis. 6. Alerts on Pressing Topics: Automatically flag inappropriate content, identify emerging issues, and prioritize critical topics, allowing for timely, proactive responses to maintain a safe and responsive feedback culture. 7. Proprietary Models: Leverage Proprietary Models that is continuously trained and improved on relevant feedback and enhanced by expert reviews to deliver accurate, high-quality insights that adapt to emerging themes and provide prioritized recommendations for effective, focused action. 8. Scalable Comment Analysis: Upload large amounts of comments and receive fast, accurate, and scalable analysis in minutes. 9. Insight Dashboards: Use fully customizable dashboards to segment feedback by demographics with powerful widgets. Easily collaborate with stakeholders to monitor sentiment, highlight key areas for improvement, and drive informed decisions across your organization. 10. Multilingual Analysis: Capture input from all participants regardless of language — including Arabic, Bulgarian, Chinese (simplified), Chinese (traditional), Czech, Danish, Dutch, English (American), English (British), Estonian, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian Bokmål, Polish, Portuguese, Portuguese (Brazilian), Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian —ensuring inclusive and representative insights across diverse populations.


**Average Rating:** 4.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Explorance MLY?**

- **Thematic Analysis:** 6.7/10 (Category avg: 8.7/10)

**Who Is the Company Behind Explorance MLY?**

- **Seller:** [Explorance](https://www.g2.com/sellers/explorance)
- **Year Founded:** 2003
- **HQ Location:** Montreal, Quebec
- **Twitter:** @explorance (866 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1210243/ (252 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Enterprise



#### What Are Recent G2 Reviews of Explorance MLY?

**"[Great Sentiment Categorization,  Could Be More Focused on statistics](https://www.g2.com/survey_responses/explorance-mly-review-12968158)"**

**Rating:** 4.0/5.0 stars
*— Rahul R.*

[Read full review](https://www.g2.com/survey_responses/explorance-mly-review-12968158)

---



### 23. [Feedbck.ai](https://www.g2.com/products/feedbck-ai/reviews)
We analyse communications in your tool stack and deliver qualified discovery items to your backlog… with zero human intervention. Surface actionable opportunities to improve your product or service, easily and automatically.


**Average Rating:** 5.0/5.0
**Total Reviews:** 1
**How Do G2 Users Rate Feedbck.ai?**

- **Thematic Analysis:** 10.0/10 (Category avg: 8.7/10)
- **Customer Service Channels:** 10.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind Feedbck.ai?**

- **Seller:** [Feedbck.ai](https://www.g2.com/sellers/feedbck-ai)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Mid-Market


#### What Are Feedbck.ai's Pros and Cons?

**Pros:**

- Automation (1 reviews)
- Customer Support (1 reviews)
- Ease of Use (1 reviews)
- Easy Integrations (1 reviews)
- Easy Setup (1 reviews)



### What Do G2 Reviewers Say About Feedbck.ai?
*AI-generated summary from verified user reviews*

**Pros:**

- Users love how **automation** seamlessly integrates with existing tools, saving time and eliminating tedious manual tasks.
- Users value the **efficient customer support integration** of Feedbck.ai, simplifying feedback management and saving valuable time.
- Users appreciate the **ease of use** with Feedbck.ai, seamlessly integrating into existing tools and saving valuable time.
- Users love the **easy integrations** of Feedbck.ai, effectively streamlining feedback management and saving valuable time.
- Users love the **easy setup** of Feedbck.ai, efficiently integrating with existing tools and saving significant time.


#### What Are Recent G2 Reviews of Feedbck.ai?

**"[A massive time-saver! Automates our entire feedback loop from Slack to JIRA](https://www.g2.com/survey_responses/feedbck-ai-review-11927534)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Primary/Secondary Education*

[Read full review](https://www.g2.com/survey_responses/feedbck-ai-review-11927534)

---



### 24. [First Insight](https://www.g2.com/products/first-insight/reviews)
First Insight offers a next-gen decision platform that enables designers, merchants, brand managers, buyers, and marketing teams to answer the key questions they face every day by engaging consumers with digital surveys specifically designed for the retail industry. Retail leaders use First Insight’s digital testing platform (InsightSUITE) to enable growth by unlocking value from their target customers. Our solution collects zero-party, voice of customer data and combines it with AI to make financial goals a reality. Why First Insight? First Insight's digital engagement module lets you engage prospects, consumers, customers, and employees via a simple and immersive, browser-based user experience. This Voice of the Customer software gathers feedback via survey questions, sentiment ratings, valuations, and open comments. Enterprises can customize the engagement with their own branding, incentives, and links all within one integrated platform. Proven, Forward-Looking, & Efficient: InsightSUITE’s algorithms use human computational and Bayesian models to minimize the number of responses necessary for statistically valid results. This approach results in tests that are more accurate, less expensive, and faster than other research methods. Expert Account Support: First Insight Account Managers are retail experts. Our team members have the skills necessary to help you operationalize the InsightSUITE platform successfully and minimize time-to-value. Analyst Coverage/Endorsements: Listed as a Representative Vendor in 2022 Gartner® Market Guide for Retail Assortment Optimization Applications in Merchandising Included in Gartner’s 2021 Edition of "What Retail CIOs Need to Know About AI for Merchandising" Report Named a Representative Vendor in Gartner’s 2021 Market Guide for Unified Price, Promotion and Markdown Optimization Applications for fifth consecutive year Named a Major Player by IDC in MarketScape for Worldwide B2C Retail Price Optimization 2019


**Average Rating:** 4.0/5.0
**Total Reviews:** 1

**Who Is the Company Behind First Insight?**

- **Seller:** [First Insight](https://www.g2.com/sellers/first-insight)
- **Year Founded:** 1994
- **HQ Location:** Sioux Falls, US
- **Twitter:** @First_Insight (273 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/46455/ (282 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 100% Small-Business



#### What Are Recent G2 Reviews of First Insight?

**"[It was the great experience with first insight](https://www.g2.com/survey_responses/first-insight-review-7597983)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Leisure, Travel & Tourism*

[Read full review](https://www.g2.com/survey_responses/first-insight-review-7597983)

---



### 25. [Hear.ai](https://www.g2.com/products/hear-ai/reviews)
Hear Contact Center Intelligence Platform empowers businesses to effortlessly unlock the value of their conversation data. With Hear, organizations can centralize customer feedback from calls, surveys, emails, chats, tickets, and more to gain a clear understanding of what their customers want, need, and expect from their products and services. Hear consolidates all customer insights into one intuitive platform, leveraging AI to analyze data at scale and deliver actionable insights. Key Features: - Interactive Insights Chat - Data Dashboard - Advanced Reporting - Risk & Alert Monitoring - Compliance Tracking - Agent Performance Evaluation - Seamless API Integration Hear integrates with any platform! Transform your customer experience and drive business growth with the power of Hear.


**Average Rating:** 4.5/5.0
**Total Reviews:** 2
**How Do G2 Users Rate Hear.ai?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.3/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.3/10 (Category avg: 8.8/10)

**Who Is the Company Behind Hear.ai?**

- **Seller:** [Hear.ai](https://www.g2.com/sellers/hear-ai)
- **Year Founded:** 2023
- **HQ Location:** Tel Aviv, Israel 
- **Twitter:** @hearai_ (3 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/hear-ai

**Who Uses This Product?**
- **Company Size:** 100% Small-Business


#### What Are Hear.ai's Pros and Cons?

**Pros:**

- Customer Support (1 reviews)
- Data Analytics (1 reviews)
- Ease of Use (1 reviews)
- Easy Integrations (1 reviews)
- Improvement (1 reviews)

**Cons:**

- Complexity Issues (1 reviews)
- Learning Curve (1 reviews)


### What Do G2 Reviewers Say About Hear.ai?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **excellent customer support** from Hear.ai, facilitating smooth implementation and continuous improvement processes.
- Users value the **insightful data analytics** of Hear.ai, facilitating informed business decisions and ongoing improvements.
- Users value the **ease of use** with Hear.ai, benefiting from smooth setup and excellent support throughout implementation.
- Users value the **easy integrations** of Hear.ai, enhancing their ability to analyze data for business improvements.
- Users commend Hear.ai for its ability to facilitate **in-depth analysis for business improvements** with seamless integration and support.

**Cons:**

- Users find the **complexity of usage** in Hear.ai challenging, with insufficient demo support for better understanding.
- Users find the **learning curve challenging** due to limited demonstrations and difficulty in understanding app usage.

#### What Are Recent G2 Reviews of Hear.ai?

**"[Hear AI Drives Data-Backed Improvements and Seamless QA Integration](https://www.g2.com/survey_responses/hear-ai-review-11946921)"**

**Rating:** 5.0/5.0 stars
*— Ben O.*

[Read full review](https://www.g2.com/survey_responses/hear-ai-review-11946921)

---

**"[Hearing AI](https://www.g2.com/survey_responses/hear-ai-review-10350944)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Accounting*

[Read full review](https://www.g2.com/survey_responses/hear-ai-review-10350944)

---




## What Is Feedback Analytics Software?

[Customer Service Software](https://www.g2.com/categories/customer-service)

## What Software Categories Are Similar to Feedback Analytics Software?

- [Survey Software](https://www.g2.com/categories/survey)
- [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)
- [Text Analysis Software](https://www.g2.com/categories/text-analysis)
- [User Research Tools](https://www.g2.com/categories/user-research)
- [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)
- [Experience Management Software](https://www.g2.com/categories/experience-management)
- [User Research Repositories](https://www.g2.com/categories/user-research-repositories)