# Best Feedback Analytics Software - Page 2 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Feedback analytics software enables businesses to consolidate and analyze their customer feedback within a single platform. This type of software leverages the capabilities of [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) to extract actionable insights from unstructured text data, which can be sourced from a variety of different feedback channels, such as review sites, social media, surveys, and customer service tools. Feedback analytics software helps businesses analyze customer sentiment and uncover trends or patterns, empowering them to take action on feedback and improve customer experience (CX). Feedback analytics solutions allow users to import feedback through integrations with [survey software](https://www.g2.com/categories/survey), social media, and customer service software such as [help desk software](https://www.g2.com/categories/help-desk), [live chat software](https://www.g2.com/categories/live-chat), and [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management). All-in-one feedback analytics solutions offer these integrations in addition to built-in survey capabilities for soliciting customer feedback or reviews. Businesses may also use [text analysis software](https://www.g2.com/categories/text-analysis) for analyzing other types of unstructured text data; however, feedback analytics software is designed specifically for extracting insights from customer feedback. To qualify for inclusion in the Feedback Analytics category, a product must: - Centralize customer feedback collected from multiple sources and channels - Use NLP to extract insights from text feedback, including key phrases, sentiment, and trends - Provide dashboards and visualizations for text data - Integrate with review sites, survey tools, or help desks through which users can source customer feedback ## Top Feedback Analytics Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5.0 (23,408 reviews) | Structured feedback collection with automated response analytics | "[Helps me get useful feedback without the faff](https://www.g2.com/survey_responses/surveymonkey-review-13131175)" | | 2 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,038 reviews) | Multi-location review aggregation with AI-sentiment analytics | "[Great Product for Reviews Online Presence](https://www.g2.com/survey_responses/birdeye-review-10224463)" | | 3 | [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) | 4.5/5.0 (207 reviews) | Cross-channel VOC analytics with AI-driven text categorization | "[Powerful Customer Insights with Real-Time Actionability](https://www.g2.com/survey_responses/medallia-customer-experience-review-12952963)" | | 4 | [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5.0 (1,029 reviews) | — | "[Very user-friendly and gets the job done!](https://www.g2.com/survey_responses/asknicely-review-7865358)" | | 5 | [Glassbox](https://www.g2.com/products/glassbox/reviews) | 4.9/5.0 (788 reviews) | Digital friction diagnosis via tagless session replay | "[Essential for Identifying User Friction Points](https://www.g2.com/survey_responses/glassbox-review-12699865)" | | 6 | [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews) | 4.8/5.0 (199 reviews) | Named-employee review attribution with negative-feedback interception | "[A Great Asset for Resolving Client Issues and Boosting Google Ratings](https://www.g2.com/survey_responses/edge-review-12884201)" | | 7 | [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) | 4.6/5.0 (492 reviews) | Close-the-loop NPS with AI-driven driver analysis | "[It is a great experience using resonate!](https://www.g2.com/survey_responses/resonate-cx-review-10777418)" | | 8 | [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) | 4.4/5.0 (2,024 reviews) | Chat-style NPS and CSAT response collection | "[Easy Setup, Clean Interface, and Smooth Survey Creation](https://www.g2.com/survey_responses/surveysparrow-review-12863198)" | | 9 | [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) | 4.3/5.0 (329 reviews) | Behavioral session insights with intercept-survey feedback | "[Clear UX Insights with Hotjar Heatmaps and Session Recordings](https://www.g2.com/survey_responses/hotjar-by-contentsquare-review-12593286)" | | 10 | [TheySaid](https://www.g2.com/products/theysaid-inc-theysaid/reviews) | 4.8/5.0 (81 reviews) | — | "[Very Useful for Surveys, Feedback, and AI Driven Insights](https://www.g2.com/survey_responses/theysaid-review-12964734)" | ## G2 Grid® for Feedback Analytics Software ![G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence](https://www.g2.com/categories/feedback-analytics/grids.png?focus%5B%5D=541&focus%5B%5D=19432&focus%5B%5D=421&focus%5B%5D=15310&focus%5B%5D=23848&focus%5B%5D=62085&focus%5B%5D=150213&focus%5B%5D=42273) Highlighted products: SurveyMonkey, Birdeye, Medallia Customer Experience, AskNicely, Glassbox, Resonate CX, Edge, and SurveySparrow. Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=medallia-customer-experience&focus%5B%5D=asknicely&focus%5B%5D=glassbox&focus%5B%5D=resonate-cx&focus%5B%5D=eyerate-reviews-edge&focus%5B%5D=surveysparrow) ## How Many Feedback Analytics Software Products Does G2 Track? **Total Products under this Category:** 237 ### Category Stats (Jul 2026) - **Average Rating**: 4.61/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Verint Voice of the Customer (+0.48%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month *Last updated: July 21, 2026* ## How Does G2 Rank Feedback Analytics Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 45,500+ Authentic Reviews - 237+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Feedback Analytics Software Is Best for Your Use Case? - **Leader:** [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - **Highest Performer:** [Edge](https://www.g2.com/products/eyerate-reviews-edge/reviews) - **Easiest to Use:** [Glassbox](https://www.g2.com/products/glassbox/reviews) - **Top Trending:** [Enterpret](https://www.g2.com/products/enterpret-inc-enterpret/reviews) - **Best Free Software:** [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) --- **Sponsored** ### Enterpret Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually tagging and processing feedback quickly becomes unmanageable. Without comprehensive, trustworthy feedback data, product decisions often fall victim to recency bias or whoever speaks the loudest. Enterpret solves this challenge as a Unified Customer Feedback Intelligence platform, consolidating feedback from every critical channel—including Zendesk, Slack, Twitter, NPS surveys, app store reviews, and community forums—into a single source of truth. Leveraging advanced AI, Enterpret automatically categorizes and organizes feedback into a structured hierarchy, surfacing deep, actionable insights that authentically capture the Voice of the Customer. Teams rely on these insights to spot trends, enhance customer retention, drive revenue growth, prioritize effectively, and ensure alignment on the most impactful customer issues. Leading customer-centric companies like Canva, Notion, Strava, Hinge, and The Farmer's Dog use Enterpret to deliver exceptional customer experiences and fuel their growth through insightful feedback analysis. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2506&secure%5Bchosen_at%5D=2026-07-21T14%3A56%3A18Z&secure%5Bdisplayable_resource_id%5D=2506&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2506&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1179872&secure%5Bresource_id%5D=2506&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffeedback-analytics%3Famp%2525253Bpage%3D3%26page%3D2&secure%5Btoken%5D=9e5c99ccfba6c1d3445aaf096a810665ac86c5ff1facd5f3c60ee35729cc39a6&secure%5Burl%5D=https%3A%2F%2Fwww.enterpret.com%3Futm_source%3DG2%26utm_medium%3DPPC%26utm_campaign%3DG2_PPC_FeedbackAnalytics&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Feedback Analytics Software Products in 2026? ### 1. [Enterpret](https://www.g2.com/products/enterpret-inc-enterpret/reviews) Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually tagging and processing feedback quickly becomes unmanageable. Without comprehensive, trustworthy feedback data, product decisions often fall victim to recency bias or whoever speaks the loudest. Enterpret solves this challenge as a Unified Customer Feedback Intelligence platform, consolidating feedback from every critical channel—including Zendesk, Slack, Twitter, NPS surveys, app store reviews, and community forums—into a single source of truth. Leveraging advanced AI, Enterpret automatically categorizes and organizes feedback into a structured hierarchy, surfacing deep, actionable insights that authentically capture the Voice of the Customer. Teams rely on these insights to spot trends, enhance customer retention, drive revenue growth, prioritize effectively, and ensure alignment on the most impactful customer issues. Leading customer-centric companies like Canva, Notion, Strava, Hinge, and The Farmer's Dog use Enterpret to deliver exceptional customer experiences and fuel their growth through insightful feedback analysis. **Average Rating:** 4.5/5.0 **Total Reviews:** 111 **How Do G2 Users Rate Enterpret?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.5/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.5/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Enterpret?** - **Seller:** [Enterpret](https://www.g2.com/sellers/enterpret-733ec72e-3cd6-4de8-990e-004c4a6e0c6a) - **Company Website:** https://www.enterpret.com/ - **Year Founded:** 2020 - **HQ Location:** San Francisco, US - **Twitter:** @enterpret_ai (873 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/enterpret/ (73 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Mid-Market, 31% Enterprise #### What Are Enterpret's Pros and Cons? **Pros:** - Ease of Use (42 reviews) - Feedback Management (40 reviews) - Insights Generation (36 reviews) - Insights Analysis (25 reviews) - Customer Support (18 reviews) **Cons:** - Integration Issues (10 reviews) - Difficult Setup (9 reviews) - Steep Learning Curve (9 reviews) - Filtering Issues (8 reviews) - Inaccuracy (8 reviews) ### What Do G2 Reviewers Say About Enterpret? *AI-generated summary from verified user reviews* **Pros:** - Users find Enterpret extremely **easy to use** , streamlining feedback analysis and saving time with insightful data summaries. - Users value the **effective feedback management** of Enterpret, enabling data-driven insights and efficient pattern recognition. - Users find Enterpret's **insights generation** powerful, effectively summarizing feedback and visualizing trends effortlessly. - Users benefit from **insightful analysis** that enhances understanding of customer feedback and trends throughout their workflow. - Users praise Enterpret's **excellent customer support** , highlighting prompt responses and effective solutions to any issues encountered. **Cons:** - Users face **integration issues** with Enterpret, causing delays and limiting functionality with existing tools. - Users find the **difficult setup** of Enterpret hampers effective integration and complicates data management efforts. - Users face a **steep learning curve** with Enterpret, but the robust features become enjoyable once mastered. - Users find **filtering issues** challenging, leading to difficulty in extracting meaningful insights from the tool. - Users face issues with **inaccuracy** in Enterpret's information, leading to confusion and unreliable summaries. #### What Are Recent G2 Reviews of Enterpret? **"[Dedicated Integration Support, Flexible Dashboards, and Flexible AI Chat](https://www.g2.com/survey_responses/enterpret-review-13087134)"** **Rating:** 4.5/5.0 stars *— Verified User in Mental Health Care* [Read full review](https://www.g2.com/survey_responses/enterpret-review-13087134) --- **"[Cuts down manual review time significantly](https://www.g2.com/survey_responses/enterpret-review-12349543)"** **Rating:** 4.0/5.0 stars *— Scott W.* [Read full review](https://www.g2.com/survey_responses/enterpret-review-12349543) --- ### 2. [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands. **Average Rating:** 4.3/5.0 **Total Reviews:** 725 **How Do G2 Users Rate Qualtrics Customer Experience?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.3/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Qualtrics Customer Experience?** - **Seller:** [Qualtrics](https://www.g2.com/sellers/qualtrics) - **Company Website:** https://www.qualtrics.com - **Year Founded:** 2002 - **HQ Location:** Provo, UT - **Twitter:** @Qualtrics (42,137 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/314350/ (6,231 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Business Data Analyst, Community Manager - **Top Industries:** Information Technology and Services, Higher Education - **Company Size:** 52% Enterprise, 36% Mid-Market #### What Are Qualtrics Customer Experience's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Analytics (14 reviews) - Helpful (13 reviews) - Insights Generation (9 reviews) - Reporting (9 reviews) **Cons:** - Complexity (7 reviews) - Improvement Needed (7 reviews) - Limited Customization (7 reviews) - Not Intuitive (7 reviews) - Expensive (6 reviews) ### What Do G2 Reviewers Say About Qualtrics Customer Experience? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Qualtrics Customer Experience, making data collection and analysis accessible for everyone. - Users value the **powerful analytics** of Qualtrics Customer Experience, enabling insightful understanding and enhancement of customer journeys. - Users find Qualtrics to be **extremely helpful** in improving customer satisfaction and streamlining service procedures. - Users value the **deep insights generation** from Qualtrics, enhancing customer satisfaction and retention through effective data analysis. - Users value the **strong analytics and reporting capabilities** of Qualtrics for deep insights into customer feedback. **Cons:** - Users find the **complexity** of Qualtrics challenging, especially new users needing only basic survey functionalities. - Users find that Qualtrics has a great interface but requires **improvement on custom setup** and Text iQ functionality. - Users find **limited customization** challenging, especially when trying to simplify the platform for basic survey needs. - New users may find the **complexity of the interface** overwhelming, making initial setup and navigation challenging. - Users find the pricing of Qualtrics to be **high** , making it challenging for smaller teams with limited budgets. #### What Are Recent G2 Reviews of Qualtrics Customer Experience? **"[Versatile Insights, Needs Better Reports](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12680062)"** **Rating:** 4.5/5.0 stars *— Sandra H.* [Read full review](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12680062) --- **"[Flexible Feedback Tool with Customization Challenges](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12708025)"** **Rating:** 4.0/5.0 stars *— David K.* [Read full review](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12708025) --- #### What Are G2 Users Discussing About Qualtrics Customer Experience? - [What is Qualtrics Customer Experience used for?](https://www.g2.com/discussions/what-is-qualtrics-customer-experience-used-for) - [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) - 1 comment - [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) - 1 comment - [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) - 1 comment, 1 upvote - [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) - 1 comment ### 3. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items **Average Rating:** 4.4/5.0 **Total Reviews:** 4,035 **How Do G2 Users Rate Dialpad Connect?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.9/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Dialpad Connect?** - **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad) - **Company Website:** https://Dialpad.com - **Year Founded:** 2011 - **HQ Location:** San Ramon, California - **Twitter:** @DialpadHQ (60 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3967399/ (1,491 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 56% Small-Business, 32% Mid-Market #### What Are Dialpad Connect's Pros and Cons? **Pros:** - Ease of Use (126 reviews) - Call Management (70 reviews) - Helpful (56 reviews) - Call Recording (55 reviews) - Features (51 reviews) **Cons:** - Call Issues (55 reviews) - Connection Issues (42 reviews) - Missing Functionality (29 reviews) - Recording Issues (27 reviews) - Call Quality Issues (26 reviews) ### What Do G2 Reviewers Say About Dialpad Connect? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Dialpad Connect, enjoying its intuitive interface and seamless functionality for communication. - Users appreciate the **call management features** of Dialpad Connect, enhancing guidance and streamlining communication effortlessly. - Users value the **helpful customer support** of Dialpad Connect, enhancing their remote work experience and call management. - Users value the **AI transcription and call recordings** of Dialpad Connect, enhancing workflow and communication efficiency. - Users appreciate the **user-friendly interface** of Dialpad Connect, enhancing communication and workflow with its seamless features. **Cons:** - Users often face **call issues** with Dialpad Connect, including problems with call forwarding and routing logging. - Users often face **connection issues** with Dialpad Connect, leading to frustration and impacting the overall communication experience. - Users report that Dialpad Connect lacks **essential integration and administrative control features** for effective call management. - Users report frequent **recording issues** with Dialpad Connect, impacting call quality and overall communication reliability. - Users report **call quality issues** including delays and inconsistencies that hinder effective communication and overall experience. #### What Are Recent G2 Reviews of Dialpad Connect? **"[Portable, Phone-Mirroring, Connected](https://www.g2.com/survey_responses/dialpad-connect-review-7418441)"** **Rating:** 5.0/5.0 stars *— Elizabeth A.* [Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-7418441) --- **"[User-Friendly Transcripts and Easy Contact Management](https://www.g2.com/survey_responses/dialpad-connect-review-13036710)"** **Rating:** 5.0/5.0 stars *— Alina M.* [Read full review](https://www.g2.com/survey_responses/dialpad-connect-review-13036710) --- #### What Are G2 Users Discussing About Dialpad Connect? - [How does Dialpad Ai Voice's transcription feature enhance communication, and what are the best practices for using it?](https://www.g2.com/discussions/how-does-dialpad-ai-voice-s-transcription-feature-enhance-communication-and-what-are-the-best-practices-for-using-it) - [How does Dialpad Ai Meetings enhance virtual meeting experiences with AI-driven features?](https://www.g2.com/discussions/how-does-dialpad-ai-meetings-enhance-virtual-meeting-experiences-with-ai-driven-features) - 1 comment - [What is Dialpad Meetings (formerly UberConference) used for?](https://www.g2.com/discussions/what-is-dialpad-meetings-formerly-uberconference-used-for) - 1 comment - [What is Dialpad Talk used for?](https://www.g2.com/discussions/what-is-dialpad-talk-used-for) - [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) - 4 comments ### 4. [Sprig](https://www.g2.com/products/sprig/reviews) Sprig is an enterprise survey platform powered by AI agents. We help organizations move from question to evidence faster by transforming how research is designed, fielded, and synthesized. Instead of relying on manual survey programming, static forms, and time-consuming analysis, Sprig combines modern survey infrastructure with specialized agents that accelerate every stage of the research process. Research teams use Sprig to run customer surveys, market research, experience measurement, journey research, concept testing, and strategic studies. Whether collecting feedback from customers, prospects, panel participants, or users inside a product, Sprig helps teams gather higher-quality data and uncover deeper insights. Three AI agents power every stage of the research process: Design Agent: Builds rigorous studies from survey documents, research goals, briefs, and existing questionnaires. Field Agent: Delivers adaptive surveys that personalize questions and gather richer feedback across every channel. Synthesize Agent: Transforms responses into evidence-backed reports, themes, and recommendations. Leading companies including Microsoft, Figma, Notion, Ramp, DoorDash, Coinbase, Harvey, and Robinhood use Sprig to continuously learn from customers, understand markets, validate ideas, and improve products. By combining enterprise survey capabilities with AI-powered agents, Sprig enables teams to move faster, make better decisions, and turn research into a competitive advantage. **Average Rating:** 4.5/5.0 **Total Reviews:** 105 **How Do G2 Users Rate Sprig?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.6/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 7.5/10 (Category avg: 8.6/10) - **Customer Service Channels:** 5.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Sprig?** - **Seller:** [Sprig](https://www.g2.com/sellers/sprig) - **Company Website:** https://www.sprig.com - **Year Founded:** 2019 - **HQ Location:** San Francisco, California - **Twitter:** @Sprig (2,085 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18717471 (265 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Designer, Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Mid-Market, 31% Enterprise #### What Are Sprig's Pros and Cons? **Pros:** - Easy Setup (10 reviews) - Easy Integrations (9 reviews) - Feedback Management (9 reviews) - Customer Support (8 reviews) - Ease of Use (8 reviews) **Cons:** - Survey Issues (3 reviews) - Survey Limitations (3 reviews) - Time-Consuming (3 reviews) - Dashboard Issues (2 reviews) - Data Inaccuracy (2 reviews) ### What Do G2 Reviewers Say About Sprig? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy setup** of Sprig, enabling non-technical users to efficiently begin their projects. - Users value the **easy integrations** of Sprig, enhancing workflow by connecting seamlessly with existing tools like Slack. - Users value the **real-time feedback management** of Sprig, enabling faster decision-making with insightful AI analysis. - Users appreciate the **responsive customer support** of Sprig, which makes troubleshooting straightforward and efficient. - Users appreciate the **ease of use** of Sprig, making it accessible and efficient for non-technical users. **Cons:** - Users often face **survey navigation issues** and confusing data formats, hindering effective information gathering and analysis. - Users face **significant limitations with survey navigation and information quality** , hindering effective research and insights. - Users find Sprig's setup process **time-consuming** , with slow support responses and complex billing adding to the delay. - Users report **dashboard issues** with frequent resets and complicated billing, impacting usability and data management. - Users face challenges with **data inaccuracy** due to confusing billing and complex data export formats from Sprig. #### What Are Recent G2 Reviews of Sprig? **"[Simple in-app surveys](https://www.g2.com/survey_responses/sprig-review-10452388)"** **Rating:** 4.5/5.0 stars *— Melanie D.* [Read full review](https://www.g2.com/survey_responses/sprig-review-10452388) --- **"[Takes some setup, but seamless surveys afterwards](https://www.g2.com/survey_responses/sprig-review-8915337)"** **Rating:** 4.0/5.0 stars *— Verified User in Staffing and Recruiting* [Read full review](https://www.g2.com/survey_responses/sprig-review-8915337) --- ### 5. [ReviewTrackers](https://www.g2.com/products/reviewtrackers/reviews) The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acquisition and retention strategies and ultimately grow your bottom line. ReviewTrackers empowers 175,000+ business locations to understand their customers better through advanced review management, local search, customer feedback and business insight/operations technology. Our business solutions allow for analyzing, amplifying, and maximizing insights so brands can beat their competitors, accelerate business acquisition and improve retention while driving more authentic connections with customers. **Average Rating:** 4.6/5.0 **Total Reviews:** 160 **How Do G2 Users Rate ReviewTrackers?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.4/10) - **Thematic Analysis:** 7.5/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.9/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.8/10 (Category avg: 8.8/10) **Who Is the Company Behind ReviewTrackers?** - **Seller:** [PG Forsta](https://www.g2.com/sellers/pg-forsta) - **HQ Location:** Salt Lake City, Utah - **LinkedIn® Page:** https://www.linkedin.com/company/weareinmoment/ (411 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Director - **Top Industries:** Marketing and Advertising, Hospitality - **Company Size:** 46% Mid-Market, 35% Small-Business #### What Are Recent G2 Reviews of ReviewTrackers? **"[Efficient way on tracking online reviews for our product](https://www.g2.com/survey_responses/reviewtrackers-review-8276502)"** **Rating:** 5.0/5.0 stars *— Oliver M.* [Read full review](https://www.g2.com/survey_responses/reviewtrackers-review-8276502) --- **"[Tools is very useful; Customer service is great!](https://www.g2.com/survey_responses/reviewtrackers-review-8955783)"** **Rating:** 4.5/5.0 stars *— Kris R.* [Read full review](https://www.g2.com/survey_responses/reviewtrackers-review-8955783) --- #### What Are G2 Users Discussing About ReviewTrackers? - [What is ReviewTrackers used for?](https://www.g2.com/discussions/what-is-reviewtrackers-used-for) ### 6. [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com **Average Rating:** 4.7/5.0 **Total Reviews:** 314 **How Do G2 Users Rate InMoment Experience Improvement (XI) Platform?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.4/10) - **Thematic Analysis:** 7.2/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind InMoment Experience Improvement (XI) Platform?** - **Seller:** [PG Forsta](https://www.g2.com/sellers/pg-forsta) - **HQ Location:** Salt Lake City, Utah - **LinkedIn® Page:** https://www.linkedin.com/company/weareinmoment/ (411 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Small-Business, 39% Mid-Market #### What Are Recent G2 Reviews of InMoment Experience Improvement (XI) Platform? **"[Easy to use tools. Supportive Visionary Staff.](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9832822)"** **Rating:** 5.0/5.0 stars *— Beth W.* [Read full review](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9832822) --- **"[Seamless integration with POS for survey](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9337685)"** **Rating:** 5.0/5.0 stars *— Lakshay D.* [Read full review](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9337685) --- #### What Are G2 Users Discussing About InMoment Experience Improvement (XI) Platform? - [What is InMoment Experience Intelligence (XI) Platform used for?](https://www.g2.com/discussions/what-is-inmoment-experience-intelligence-xi-platform-used-for) ### 7. [Unwrap.ai](https://www.g2.com/products/unwrap-ai/reviews) At Unwrap, we're on a mission to help fill the world with products people love. Our customer intelligence platform integrates with all of your feedback sources (support tickets, reviews, surveys, and more), then proactively extracts patterns and trends from your feedback and surfaces them to you. With a deeper understanding of all your customers, Unwrap helps you build your product roadmap in confidence, and helps you prevent churn by shipping features users actually want. **Average Rating:** 4.8/5.0 **Total Reviews:** 26 **How Do G2 Users Rate Unwrap.ai?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.1/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 6.9/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Unwrap.ai?** - **Seller:** [Unwrap.ai](https://www.g2.com/sellers/unwrap-ai) - **Company Website:** https://unwrap.ai - **Year Founded:** 2022 - **HQ Location:** Santa Barbara, California - **Twitter:** @unwrapai (152 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/unwrapai/ (48 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 50% Mid-Market, 27% Enterprise #### What Are Unwrap.ai's Pros and Cons? **Pros:** - Feedback Management (7 reviews) - Ease of Use (6 reviews) - Helpful (5 reviews) - Time-Saving (5 reviews) - Improvement (4 reviews) **Cons:** - Not Intuitive (3 reviews) - Limited Tools (2 reviews) - Poor Understanding (2 reviews) - Search Functionality (2 reviews) - AI Limitations (1 reviews) ### What Do G2 Reviewers Say About Unwrap.ai? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of synthesizing customer feedback** with Unwrap's AI, enhancing insights and prioritization significantly. - Users find Unwrap.ai to be incredibly **easy to use** , with an intuitive design that ensures quick mastery of the platform. - Users find Unwrap.ai's **helpful and responsive support** invaluable, enhancing their workflow and addressing customer needs efficiently. - Users value the **time-saving insights** from Unwrap.ai, enabling quick identification of customer issues and trends. - Users commend Unwrap.ai for its **commitment to continuous improvement** and attentive customer support driving valuable features. **Cons:** - Users find the **interface not intuitive** , making it challenging to organize and manage feedback efficiently. - Users find **limited tools** hinder their ability to efficiently visualize and manage feedback customization in Unwrap.ai. - Users report a **poor understanding** of feedback due to limited accuracy in AI groupings and clunky manual processes. - Users find the **search functionality lacking** , requiring constant manual adjustments for effective data retrieval and analysis. - Users note the **limited visualization tools** in Unwrap.ai, though the AI's trend detection is highly valued. #### What Are Recent G2 Reviews of Unwrap.ai? **"[Unwrap Makes Feedback Reporting Effortless with Powerful AI, Dashboards, and Support](https://www.g2.com/survey_responses/unwrap-ai-review-12700187)"** **Rating:** 5.0/5.0 stars *— Marcello B.* [Read full review](https://www.g2.com/survey_responses/unwrap-ai-review-12700187) --- **"[Real-Time Alerts Turn Customer Feedback Into Actionable Insights](https://www.g2.com/survey_responses/unwrap-ai-review-12579424)"** **Rating:** 4.5/5.0 stars *— Verified User in Consumer Electronics* [Read full review](https://www.g2.com/survey_responses/unwrap-ai-review-12579424) --- ### 8. [Gryphon ONE](https://www.g2.com/products/gryphon-one/reviews) Gryphon AI’s vision is to accelerate revenue growth by maximizing the yield of enterprise outreach, anchored in the principle of “Growth through Governance – Contact Compliance without Compromise”. Gryphon AI provides a transparent governance layer that unlocks untapped market potential with 100% audit readiness. This strategy operationalizes contact governance and real‑time TCPA, DNC, and TSR compliance across Legal, Marketing, and Collections, as well as regulated industries including Financial Services, Insurance, Healthcare, and Retail. By optimizing reach and enabling real-time auditing, Gryphon AI increases velocity across voice, SMS, and AI-driven channels while eliminating the over-suppression of compliant customers. Powered by distinctive capabilities, a strategic partner ecosystem, and 25 years of expertise, this framework forms the foundation of the Gryphon ONE platform and turns compliance into a durable competitive advantage. Learn more at www.gryphon.ai. Revenue Growth – ​As organizations struggle to meet the imposing demands associated with compliant outreach, they find their contactable universe dwindling exponentially. One of the key contributors to this reduction is the over-suppression of reachable contacts. With over 25 years of experience, Gryphon AI fully understands the breadth of an organization’s contact compliance demands and has helped over 200 enterprise organizations mitigate risk while broadening their marketable reach. ​​ Customer Experience – Gryphon AI's best-in-class AI solution delivers real-time intelligence to support business-specific objectives throughout every interaction. Gryphon AI engages in every customer interaction, providing actionable insights, real-time enablement, and valuable KPIs detailing the overall success of every interaction, delivering a personalized experience, improved agent performance, and increased customer satisfaction and loyalty.​​ Risk Mitigation – ​Gryphon AI has been a trusted advisor protecting enterprise companies from TCPA and other all-channel Do Not Contact violations through an automated, platform-based approach to contact compliance for nearly a quarter of a century. Our real-time platform accounts for all regulatory lists, constantly changing contact compliance data, and timebound restrictions while honoring opt-out requests and applying proprietary existing business relationship and consent data, with a comprehensive audit trail of those activities. **Average Rating:** 4.2/5.0 **Total Reviews:** 405 **How Do G2 Users Rate Gryphon ONE?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10) **Who Is the Company Behind Gryphon ONE?** - **Seller:** [Gryphon AI](https://www.g2.com/sellers/gryphon-ai) - **Company Website:** https://gryphon.ai/ - **Year Founded:** 1999 - **HQ Location:** Boston, MA - **Twitter:** @GryphonNetworks (4,059 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18373/ (133 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Agent, Sales Representative - **Top Industries:** Security and Investigations, Financial Services - **Company Size:** 78% Enterprise, 12% Mid-Market #### What Are Gryphon ONE's Pros and Cons? **Pros:** - Helpful (5 reviews) - Ease of Use (3 reviews) - User Interface (3 reviews) - Accuracy (2 reviews) - Features (2 reviews) **Cons:** - Call Issues (3 reviews) - Complex Customization (2 reviews) - Dialer Issues (2 reviews) - Difficult Setup (2 reviews) - Expensive (2 reviews) ### What Do G2 Reviewers Say About Gryphon ONE? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **peace of mind** from Gryphon ONE's effective call-blocking features during restrictions and holidays. - Users find the **ease of use** of Gryphon ONE enhances their workflow and simplifies compliance management effortlessly. - Users appreciate the **user-friendly interface** of Gryphon ONE, noting its straightforwardness and logical design for efficient use. - Users value the **accuracy** of Gryphon ONE, ensuring compliance and enhancing peace of mind during out-dial restrictions. - Users appreciate the **simple and reliable compliance management** of Gryphon ONE, enhancing efficiency and confidence in regulations. **Cons:** - Users highlight **call issues** with Gryphon ONE, noting clunky reports and lack of features like speakerphone. - Users note that **customization can be complex** , leading to implementation challenges and unexpected costs during budgeting. - Users face **dialer issues** including no speakerphone option and lack of effective training for optimal use. - Users struggle with the **difficult setup** of Gryphon ONE, finding implementation and training to be challenging and unclear. - Users note the **high yearly costs** of Gryphon ONE, making budgeting and implementation more challenging than anticipated. #### What Are Recent G2 Reviews of Gryphon ONE? **"[Gryphon ONE Helps Us Stay Confidently Compliant](https://www.g2.com/survey_responses/gryphon-one-review-11645382)"** **Rating:** 4.5/5.0 stars *— Venu M.* [Read full review](https://www.g2.com/survey_responses/gryphon-one-review-11645382) --- **"[Implementing Call Blocking with Gryphon: A True Game Changer](https://www.g2.com/survey_responses/gryphon-one-review-11415223)"** **Rating:** 5.0/5.0 stars *— Kim L.* [Read full review](https://www.g2.com/survey_responses/gryphon-one-review-11415223) --- #### What Are G2 Users Discussing About Gryphon ONE? - [What is Gryphon.ai used for?](https://www.g2.com/discussions/what-is-gryphon-ai-used-for) - [What does Gryphon Networks do?](https://www.g2.com/discussions/what-does-gryphon-networks-do) - [#N/A](https://www.g2.com/discussions/gryphon-ai-n-a) - [Is Gryphon Networks free?](https://www.g2.com/discussions/is-gryphon-networks-free) - [https://www.google.com/search?q=gryphon+networks+software+features](https://www.g2.com/discussions/https-www-google-com-search-q-gryphon-networks-software-features) ### 9. [Birdie](https://www.g2.com/products/birdie-ai-birdie/reviews) Beyond Customer Intelligence: The Customer Context Platform that makes CX a revenue conversation. Birdie is the only platform that combines Customer Intelligence and Frontline Intelligence into a single closed-loop CX decision system. Where most customer intelligence tools stop at insight, Birdie closes the loop — from signal detection, through prioritized decision, to execution, to verified business impact. Most teams know their customers are frustrated. The harder problem is knowing which issues to fix first, whether your agents are handling them consistently, and whether the changes you made actually worked. That's what Birdie is built to answer. By connecting directly with Zendesk, Salesforce, Intercom, and the rest of your stack, Birdie automatically analyzes high-volume interactions at scale — then surfaces not just what's happening, but which product gaps, process failures, and interaction quality issues are costing you most. With Birdie, your team can: - Detect signals automatically: AI categorizes issues, surfaces root causes, and identifies frustration patterns across every customer touchpoint - Prioritize by business impact: rank product, process, and interaction issues by revenue risk, churn signal, and operational cost — not by volume or recency - Audit agent quality at scale: go beyond CSAT scores to understand what's actually driving good and bad interactions, and coach accordingly - Close the loop: track which decisions get acted on, and verify that improvements moved the metrics that matter - Align Product, CX, and Leadership: share one version of the truth, not three different dashboards with three different answers CX and operations leaders at Nubank, Upwork, Betterment, Experian, and Patreon use Birdie to turn over 50 million monthly interactions into measurable ROI on retention, efficiency, and growth. If your team is still moving from insight to action manually, Birdie closes that gap. **Average Rating:** 4.8/5.0 **Total Reviews:** 25 **How Do G2 Users Rate Birdie?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.4/10) - **Thematic Analysis:** 10.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 6.1/10 (Category avg: 8.6/10) - **Customer Service Channels:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Birdie?** - **Seller:** [Birdie.ai](https://www.g2.com/sellers/birdie-ai-4ab7c489-fcdb-42c4-b38b-7a5884228262) - **Company Website:** https://birdie.ai/ - **Year Founded:** 2019 - **HQ Location:** Palo Alto, US - **LinkedIn® Page:** https://www.linkedin.com/company/usebirdie/ (63 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 62% Mid-Market, 31% Enterprise #### What Are Recent G2 Reviews of Birdie? **"[Holistic Vision that Drives Agile Decisions](https://www.g2.com/survey_responses/birdie-review-13125839)"** **Rating:** 4.5/5.0 stars *— Bárbara D.* [Read full review](https://www.g2.com/survey_responses/birdie-review-13125839) --- **"[Elevates Customer Experience Insights and Support](https://www.g2.com/survey_responses/birdie-review-13133113)"** **Rating:** 5.0/5.0 stars *— Bobbie Jo W.* [Read full review](https://www.g2.com/survey_responses/birdie-review-13133113) --- ### 10. [Kapiche](https://www.g2.com/products/kapiche/reviews) Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Our platform doesn't require any set-up or code framing. It just works, immediately. And it lets you analyze all your customer feedback in one place. With Kapiche, you can get to insights 30x faster. That means no more waiting weeks or months to get results; you'll be able to answer questions in real-time. Easily measure the impact of themes on CX metrics, drill down quickly to identify root causes, and be notified about new trends in customer feedback. Kapiche also helps you share insights across your organization with confidence. Your teams and leadership will have easy access to explore and collaborate on your customer insights. And you’ll love how you can quickly generate impressive reports and answer ad-hoc questions on the fly. **Average Rating:** 4.7/5.0 **Total Reviews:** 42 **How Do G2 Users Rate Kapiche?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.2/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Kapiche?** - **Seller:** [Kapiche](https://www.g2.com/sellers/kapiche) - **Year Founded:** 2016 - **HQ Location:** Fortitude Valley, QLD - **Twitter:** @kapicheofficial (251 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3832320/ (20 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Market Research - **Company Size:** 48% Mid-Market, 40% Enterprise #### What Are Kapiche's Pros and Cons? **Pros:** - Customer Insights (2 reviews) - Ease of Use (2 reviews) - Insights Generation (2 reviews) - Automation (1 reviews) - Categorization (1 reviews) **Cons:** - Accuracy Issues (1 reviews) - Connection Issues (1 reviews) - Data Management (1 reviews) - Export Limitations (1 reviews) - Insufficient Information (1 reviews) ### What Do G2 Reviewers Say About Kapiche? *AI-generated summary from verified user reviews* **Pros:** - Users value the **customizable dashboard** of Kapiche, which simplifies data analysis and enhances insights effortlessly. - Users appreciate the **ease of use** of Kapiche, enjoying quick insights and effortless data analysis through a customizable dashboard. - Users value the **deep insights generation** from Kapiche, enabling efficient analysis of customer feedback without manual effort. - Users appreciate the **automation features** of Kapiche, making data analysis faster and more efficient for deeper insights. - Users value the **effective categorization** of data in Kapiche, simplifying the analysis of customer feedback and insights. **Cons:** - Users find the **accuracy issues** with Kapiche frustrating, often needing to use Excel for clearer visualizations. - Users report frequent **connection issues** with Kapiche, which hinder data integration and usability. - Users find the **overlapping data labels** in the quadrant map widget hinder readability, requiring Excel for clearer reports. - Users face **export limitations** with Kapiche, needing to download data for clearer reports and visualizations. - Users face **insufficient information** due to overlapping data labels in the quadrant map, forcing manual data downloads for reporting. #### What Are Recent G2 Reviews of Kapiche? **"[Agile VOC Insights Tool](https://www.g2.com/survey_responses/kapiche-review-10374946)"** **Rating:** 5.0/5.0 stars *— Makaela M.* [Read full review](https://www.g2.com/survey_responses/kapiche-review-10374946) --- **"[Invaluable Insights and Seamless Setup with Kapiche](https://www.g2.com/survey_responses/kapiche-review-11988150)"** **Rating:** 5.0/5.0 stars *— Steffi B.* [Read full review](https://www.g2.com/survey_responses/kapiche-review-11988150) --- #### What Are G2 Users Discussing About Kapiche? - [What is Kapiche used for?](https://www.g2.com/discussions/what-is-kapiche-used-for) ### 11. [Dovetail](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/reviews) It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most critical customer problems, the more revenue and market share you unlock. The only way to win is to identify what customers need and deliver it before the competition. But this is difficult to do. Data is scattered across teams and tools using various methods and it is difficult to understand, and align on, at speed. Even in the world of AI, the unique challenges associated with gathering, analyzing, and understanding complex customer feedback lead to teams wasting millions of dollars in failed products, slower development cycles, and duplicated efforts. As a result, they are continually risking decreases in customer satisfaction, and ultimately revenue. Dovetail provides always-on customer understanding. Our AI-native customer intelligence platform automatically turn sales calls, user feedback, support tickets, and voice of customer data into actionable insights that grow your business. Dovetail integrates with dozens of tools like Gong, Intercom, Zoom, Salesforce, Slack, Teams, and Google Play to analyze video, audio, documents, and text. Auto-generate reports and requirements documents; configure dashboards to visualize trends; and set up agents to ensure insights are acted on. Enable your team to track feature requests, identify pain points, reduce churn, and increase customer satisfaction through high-quality, accurate, and real-time customer intelligence that’s accessible to everyone. Deploy the industry-standard, enterprise-grade system of record for all of your customer intelligence. Put your customer first and grow your business. We’re for teams who care about solving real customer problems. Join the likes of Meta, Volvo, AWS, Dyson, Deloitte, and thousands more as they put their customer first with Dovetail. **Average Rating:** 4.5/5.0 **Total Reviews:** 167 **How Do G2 Users Rate Dovetail?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10) **Who Is the Company Behind Dovetail?** - **Seller:** [Dovetail Research Pty. Ltd.](https://www.g2.com/sellers/dovetail-research-pty-ltd) - **Company Website:** https://dovetail.com/ - **Year Founded:** 2017 - **HQ Location:** Sydney, Australia - **Twitter:** @hidovetail (2,183 Twitter followers) - **LinkedIn® Page:** https://au.linkedin.com/company/heydovetail (163 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** UX Researcher, Senior UX Researcher - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Mid-Market, 27% Small-Business #### What Are Dovetail's Pros and Cons? **Pros:** - Ease of Use (53 reviews) - Features (42 reviews) - Insights Analysis (28 reviews) - Insights (27 reviews) - Useful (27 reviews) **Cons:** - Missing Features (20 reviews) - Lack of Guidance (14 reviews) - Limitations (14 reviews) - Complexity (13 reviews) - Learning Curve (13 reviews) ### What Do G2 Reviewers Say About Dovetail? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Dovetail, enjoying its centralized location and intuitive features for research synthesis. - Users love Dovetail for its **centralized research organization** and impressive AI features that enhance data interaction. - Users value the **intuitive interface and powerful features** of Dovetail, enhancing research efficiency and team collaboration. - Users value the **efficient data reuse** of Dovetail, allowing quicker insights and reducing the need for repeated studies. - Users value the **data re-use capabilities** of Dovetail, significantly enhancing research efficiency and insights. **Cons:** - Users find Dovetail's **missing features** frustrating, particularly in AI tools, tagging, workflows, and reporting options. - Users experience a **lack of guidance** with Dovetail, struggling to navigate setup and optimize usage effectively. - Users find the **complex tagging system** and AI features in Dovetail challenging, complicating their overall experience and effectiveness. - Users find the **complexity** of Dovetail challenging, highlighting a steep learning curve and cumbersome tagging methods. - Users find the **steep learning curve** of Dovetail frustrating, hindering effective long-term project management and insights sharing. #### What Are Recent G2 Reviews of Dovetail? **"[Dovetail Centralizes Research with Intuitive, AI-Powered Collaboration](https://www.g2.com/survey_responses/dovetail-review-12911093)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/dovetail-review-12911093) --- **"[Intuitive and Accurate, but Pricing Changes Consideration](https://www.g2.com/survey_responses/dovetail-review-12668083)"** **Rating:** 4.0/5.0 stars *— Ayzit D.* [Read full review](https://www.g2.com/survey_responses/dovetail-review-12668083) --- ### 12. [PrediCX](https://www.g2.com/products/predicx/reviews) PrediCX is a predictive analytics engine designed to take all heterogeneous data and process it dynamically to make recommendations to operators in terms of 'next best action' based ultimately on optimising the customer experience (CX). **Average Rating:** 4.7/5.0 **Total Reviews:** 11 **How Do G2 Users Rate PrediCX?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.4/10) - **Thematic Analysis:** 5.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 5.0/10 (Category avg: 8.6/10) - **Customer Service Channels:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind PrediCX?** - **Seller:** [Warwick Analytics](https://www.g2.com/sellers/warwick-analytics) - **Year Founded:** 2011 - **HQ Location:** London, United Kingdom - **Twitter:** @warwickanalytic (315 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3215857/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 64% Small-Business, 36% Mid-Market #### What Are Recent G2 Reviews of PrediCX? **"[Great analytics for text data](https://www.g2.com/survey_responses/predicx-review-617181)"** **Rating:** 5.0/5.0 stars *— Jo L.* [Read full review](https://www.g2.com/survey_responses/predicx-review-617181) --- **"[Good Software for insight](https://www.g2.com/survey_responses/predicx-review-1743928)"** **Rating:** 5.0/5.0 stars *— Ashley B.* [Read full review](https://www.g2.com/survey_responses/predicx-review-1743928) --- #### What Are G2 Users Discussing About PrediCX? - [What is PrediCX used for?](https://www.g2.com/discussions/what-is-predicx-used-for) ### 13. [Kimola](https://www.g2.com/products/kimola/reviews) Kimola lets you scrape and collect feedback from 30+ channels, then analyze, classify, and summarize it all—from product reviews and survey responses to chats and call-center conversations. Whether it’s e-commerce reviews, CSAT responses, or support tickets, Kimola transforms raw feedback into structured insights you can act on. Trusted by clients across 90+ countries Trusted by clients in 90+ countries, 1000+ businesses, Kimola is used by global enterprises like P&G Singapore, Pizza Hut Spain, Michelin Brazil, Honda Netherlands, Costa Coffee UK, Lufthansa Airlines as well as growing SMBs including Plan3, Astropay and Blueberry Markets. Our users range from product and #CX teams to mobile applications, museums, restaurants, and even pilates studios—proving that understanding your customers matters in every industry. Here are TOP features why 1000+ companies choose Kimola: - Collect reviews and conversations across web, social media, mobile App Stores, e-commerce sites, Tripadvisor, Trustpilot, Google Business and more or upload your custom dataset: Your customers are talking everywhere. Kimola makes it easy to gather their voices from websites, social media, mobile app stores, e-commerce platforms, Intercom, Zendesk, and trusted sources like Tripadvisor, Trustpilot, and Google Business—all in one place. - Auto-Classify instantly and analyze themes with multi-labels & multi-sentiments: No need for prior AI training to analyze your reviews. Just upload your dataset and analyze reviews instantly with multi-aspects and multi-sentiments. Because all researchers will know that single labels won't work for the best insights! - Create Custom Models without even training - Create Summarizations No more sifting through thousands of reviews. Kimola automatically generates structured summaries—from feature requests and pain points to usage motivations and executive-ready reports—so you can take action faster. - Export reports to Powerpoint, PDF, Excel, CSV Easily share your findings across teams. Export your insights in PowerPoint, Excel, or CSV formats to plug directly into your reporting workflows. - Analyze in 30+ languages over 95,4% accuracy rate. Kimola analyzes customer feedback in over 30 languages with a very high accuracy rate, helping you understand your audience like never before. **Average Rating:** 4.8/5.0 **Total Reviews:** 24 **How Do G2 Users Rate Kimola?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.3/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 9.3/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Kimola?** - **Seller:** [Kimola](https://www.g2.com/sellers/kimola) - **Year Founded:** 2014 - **HQ Location:** San Francisco, CALIFORNIA - **Twitter:** @kimola101 (857 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kimola (9 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 63% Small-Business, 29% Mid-Market #### What Are Kimola's Pros and Cons? **Pros:** - Accuracy (7 reviews) - Ease of Use (7 reviews) - Time-Saving (5 reviews) - Customer Support (4 reviews) - Helpful (4 reviews) **Cons:** - Lacking Features (2 reviews) - Poor Interface Design (2 reviews) - Complex Setup (1 reviews) - Email Issues (1 reviews) - Exporting Limitations (1 reviews) ### What Do G2 Reviewers Say About Kimola? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **exceptional accuracy** of Kimola's thematic and sentiment analysis, surpassing other tools significantly. - Users highlight the **ease of use** of Kimola, enjoying effortless setup and intuitive interface for analysis. - Users find Kimola to be a **time-saving tool** , enabling efficient analysis of thousands of reviews in just hours. - Users commend Kimola's **responsive customer support** , consistently providing helpful assistance when needed for seamless use. - Users appreciate the **ease of understanding customer feedback** with Kimola's accurate insights and intuitive interface. **Cons:** - Users find Kimola **lacking features** such as email reports and surveys, with hopes for future improvements. - Users find the **poor interface design** frustrating, complicating the process of purchasing credits and onboarding. - Users find the **complex setup** of Kimola challenging, especially for those unfamiliar with the onboarding process. - Users find it frustrating that **email functionality issues** are not currently addressed in Kimola, affecting usability. - Users find the **export limitations** frustrating, wishing for more insightful summaries and better presentation options. #### What Are Recent G2 Reviews of Kimola? **"[Efficient Sentiment Analysis with Robust Reporting](https://www.g2.com/survey_responses/kimola-review-12752848)"** **Rating:** 5.0/5.0 stars *— Pragya S.* [Read full review](https://www.g2.com/survey_responses/kimola-review-12752848) --- **"[Flexible, Powerful AI for Large-Scale Customer Feedback Analysis](https://www.g2.com/survey_responses/kimola-review-12772081)"** **Rating:** 4.5/5.0 stars *— Rens v.* [Read full review](https://www.g2.com/survey_responses/kimola-review-12772081) --- ### 14. [Zonka Feedback](https://www.g2.com/products/zonka-feedback/reviews) Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time. Whether it’s digital journeys and product feedback or frontline and support experiences across locations, Zonka Feedback empowers teams to understand customer experience, reduce churn, improve satisfaction, and drive growth. With easy-to-use yet powerful surveys for NPS, CSAT, CES, and more, businesses can run transactional and relationship programs and capture feedback across email, SMS, WhatsApp, web, in-app, in-product, kiosks, and offline touchpoints. Zonka Feedback seamlessly integrates with leading CRM, Helpdesk, and Marketing platforms, including Salesforce, HubSpot, Intercom, and Zendesk, to trigger surveys and sync scores, creating a holistic 360° view of the customer journey. With out-of-the-box reports, trends, and insights, teams can easily analyze data to drive informed CX improvements. Zonka’s AI Feedback Intelligence unifies feedback analytics and experience signals from tickets, chats, reviews, calls, social, and surveys—sources that often live in silos—into a single platform to deliver actionable insights. Powered by Thematic Analysis, Impact & Sentiment Scoring, Entity Recognition, and Agentic AI, it gives teams instant clarity on what’s working, what’s broken, and where to focus across themes, functions, and locations. Insights Assistant enables teams to instantly query their feedback data and get clear, AI-driven answers to critical questions, such as what’s driving churn, what’s frustrating users, which product enhancements matter most, and more. Zonka Feedback simplifies & speeds up closing the feedback loop with a centralized inbox, case management, reputation management, and intelligent automation. Feedback is routed to the right teams, follow-ups are triggered instantly, and businesses can respond directly to customer feedback and online reviews, proactively engaging detractors and turning negative experiences into loyalty-building moments. \*\*Key Capabilities\*\* - Effortless NPS, CSAT, CES survey & VoC program - Collect responses via Email, SMS, WhatsApp, Web, In-App, Kiosks & more - AI Feedback Intelligence with thematic, sentiment, impact analysis & entity recognition - Reputation Management to unify, monitor, and respond to online reviews - Centralized Inbox with collaborative view, tagging, and tasks - Case Management with tickets, assignments, and direct customer communication - Real-time Alerts via Email, SMS, WhatsApp, Slack, and Microsoft Teams - Workflow Automation to trigger actions and close the loop faster - Reporting & Analytics with out-of-the-box dashboards and trends - Integrations with 50+ platforms, including Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Microsoft Dynamics, Zapier and more. **Average Rating:** 4.7/5.0 **Total Reviews:** 79 **How Do G2 Users Rate Zonka Feedback?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.1/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.5/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Zonka Feedback?** - **Seller:** [Zonka Feedback](https://www.g2.com/sellers/zonka-feedback) - **Company Website:** https://www.zonkafeedback.com - **Year Founded:** 2014 - **HQ Location:** Gurugram, Haryana - **Twitter:** @zonkafeedback (1,270 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3881439/ (34 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Education Management - **Company Size:** 63% Small-Business, 30% Mid-Market #### What Are Zonka Feedback's Pros and Cons? **Pros:** - Customer Support (5 reviews) - Helpful (4 reviews) - Improvement (4 reviews) - Data Management (3 reviews) - Ease of Use (3 reviews) **Cons:** - Software Instability (2 reviews) - Call Issues (1 reviews) - Improvement Needed (1 reviews) - Layout Issues (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Zonka Feedback? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive and exceptional support** offered by Zonka Feedback, enhancing their overall experience significantly. - Users find Zonka Feedback's **ease of use and setup** exceptional, enhancing customer experience and engagement efficiently. - Users commend Zonka Feedback for its **massive improvements and feature updates** enhancing customer experience and feedback collection. - Users commend Zonka Feedback for its **excellent data management** , praising its customization options and supportive integration. - Users praise the **ease of use** of Zonka Feedback, appreciating its straightforward setup and seamless integration. **Cons:** - Users face **software instability** within Zonka Feedback, experiencing bugs and confusing navigation that impede usability. - Users experience **call issues** with Zonka Feedback, limiting in-house reviews and affecting the survey process. - Users note a **slight learning curve** with advanced features, though excellent support helps ease the transition. - Users find the **layout issues** of Zonka Feedback frustrating, with confusing navigation and unexpected functionality locations. - Users report a **slight learning curve** with advanced features, but commend the excellent support for assistance. #### What Are Recent G2 Reviews of Zonka Feedback? **"[A Strategic Asset for Client Success and Brand Growth](https://www.g2.com/survey_responses/zonka-feedback-review-12252252)"** **Rating:** 5.0/5.0 stars *— Khurram K.* [Read full review](https://www.g2.com/survey_responses/zonka-feedback-review-12252252) --- **"[Zonka Feedback - Intuitive, Customizable, and Seamlessly Integrative](https://www.g2.com/survey_responses/zonka-feedback-review-12565883)"** **Rating:** 5.0/5.0 stars *— Colin C.* [Read full review](https://www.g2.com/survey_responses/zonka-feedback-review-12565883) --- #### What Are G2 Users Discussing About Zonka Feedback? - [What are feedback programs?](https://www.g2.com/discussions/what-are-feedback-programs) - [Which are the tools used for feedback?](https://www.g2.com/discussions/which-are-the-tools-used-for-feedback) - [What is zonka?](https://www.g2.com/discussions/what-is-zonka) - [What are the features of a good customer feedback system?](https://www.g2.com/discussions/what-are-the-features-of-a-good-customer-feedback-system) ### 15. [Syncly](https://www.g2.com/products/deep-bluedot-syncly/reviews) Syncly is a customer feedback analytics and social listening platform that helps product, CX, support, and marketing teams centralize and analyze customer feedback from support tickets, product reviews, and social media to improve customer experience and inform decisions. Syncly consolidates feedback from multiple touchpoints into a single workspace so teams can understand what customers are experiencing across the full journey, rather than reviewing each channel in isolation. Users can ask questions in natural language through an AI interface to explore themes, trends, and specific issues, and Syncly returns answers grounded in direct customer quotes and source references to support evidence-based reporting. Syncly also applies automated intelligence to reduce manual work: it can auto-tag and classify feedback into granular topics, helping teams identify recurring problems, feature requests, and sentiment drivers without spending hours on categorization. Syncly connects internal support data with external social feedback to broaden visibility into customer sentiment. This includes monitoring social platforms where customers discuss products without filing tickets or leaving reviews, and capturing context that may be missed by text-only approaches. Teams can use dashboards to track topic volume, sentiment changes, and emerging patterns over time, and set up alerts to surface spikes in negative feedback, sudden increases in a topic, or other signals that may require attention. Common use cases include voice-of-customer reporting, product discovery and prioritization, incident and issue monitoring, brand and sentiment tracking, and improving customer support workflows by linking external conversation to internal cases. By organizing feedback and making it searchable, Syncly supports cross-functional alignment and helps teams move from reactive investigation to ongoing monitoring and action. **Average Rating:** 4.9/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Syncly?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 9.1/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Syncly?** - **Seller:** [Deep BlueDot](https://www.g2.com/sellers/deep-bluedot) - **Year Founded:** 2022 - **HQ Location:** San Francisco - **Twitter:** @synclyhq (119 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/synclyhq (16 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 53% Small-Business, 47% Mid-Market #### What Are Syncly's Pros and Cons? **Pros:** - Insights Generation (4 reviews) - Ease of Use (2 reviews) - Customer Insights (1 reviews) - Customer Support (1 reviews) - Customizability (1 reviews) **Cons:** - Steep Learning Curve (2 reviews) - Export Limitations (1 reviews) - Filtering Issues (1 reviews) - Limitations (1 reviews) ### What Do G2 Reviewers Say About Syncly? *AI-generated summary from verified user reviews* **Pros:** - Users find that Syncly's **AI-powered insights generation** effectively transforms customer feedback into actionable strategies for improvement. - Users commend the **phenomenal ease of use** of Syncly, appreciating its intuitive design and effective features. - Users appreciate the **customer insights** from Syncly, enhancing their understanding of clients' emotions and feedback. - Users appreciate the **insightful customer support** of Syncly, enhancing their understanding of customer feedback and feelings. - Users value the **flexible dashboard** of Syncly, enjoying extensive customization and integration options for their needs. **Cons:** - Users find the **steep learning curve** challenging, particularly with frequently rolled out advanced features. - Users find the **export limitations** of Syncly frustrating, particularly the inability to download CSV reports for analytics. - Users experience challenges with **filtering issues** , as false positives can disrupt their overall data accuracy. - Users feel Syncly has **limited advanced analytics features** , indicating a need for more enhancements. #### What Are Recent G2 Reviews of Syncly? **"[Understanding the human element behind the text](https://www.g2.com/survey_responses/syncly-review-12375875)"** **Rating:** 5.0/5.0 stars *— Teodora K.* [Read full review](https://www.g2.com/survey_responses/syncly-review-12375875) --- **"[Syncly Is Amazing—Incredible Product and Team](https://www.g2.com/survey_responses/syncly-review-12467491)"** **Rating:** 5.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/syncly-review-12467491) --- ### 16. [Clootrack](https://www.g2.com/products/clootrack/reviews) Clootrack is an AI Super Agent that turns Voice of the Customer data into measurable business outcomes. It enables CX, product, consumer insights, marketing, and strategy teams to move from fragmented customer signals to clear, evidence-backed decisions. As survey response rates decline and feedback spreads across channels, Clootrack unifies first-party and third-party customer data into a single system. The platform analyzes 100% of customer interactions, including reviews, surveys, contact-center conversations, chat, and digital feedback, without relying on surveys alone. This delivers a complete and unbiased view of customer experience across journeys. Clootrack’s patented unsupervised thematic analysis surfaces hidden themes and experience drivers at scale without manual tagging. Goal-specific AI agents align insights directly to business KPIs to operationalize insights across outcomes such as NPS, churn, returns, product innovation speed, research efficiency, and contact-center performance. A reasoning layer explains what changed, why it changed, and where teams should act, with evidence. AI Decision Digest summarizes what matters, why it happened, and what to do next, with full traceability to source data. Organizations using Clootrack have reported: - 14–18% improvement in NPS - 9–18% reduction in e-commerce returns - Up to 35% reduction in churn - 3× faster product insights - 14× faster research execution - 10–15% reduction in contact-center AHT Clootrack delivers 98%+ analysis accuracy, supports 55+ languages, integrates with 1,000+ enterprise data sources, and is trusted by 150+ global enterprises across retail, SaaS, banking, healthcare, consulting, and private equity. The platform has processed 100+ billion customer feedback tokens using OpenAI infrastructure for real-world Voice of the Customer workloads. **Average Rating:** 4.6/5.0 **Total Reviews:** 38 **How Do G2 Users Rate Clootrack?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Clootrack?** - **Seller:** [Clootrack](https://www.g2.com/sellers/clootrack) - **Year Founded:** 2017 - **HQ Location:** Claymont, Delaware - **Twitter:** @clootrack (1,362 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13342066/ (84 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive, Management Consulting - **Company Size:** 50% Enterprise, 30% Small-Business #### What Are Clootrack's Pros and Cons? **Pros:** - Insights (4 reviews) - Data Analysis (3 reviews) - Efficiency (3 reviews) - Helpful (3 reviews) - Insights Analysis (3 reviews) **Cons:** - Dashboard Issues (2 reviews) - Delay Issues (2 reviews) - UX Improvement (2 reviews) - AI Inaccuracy (1 reviews) - AI Limitations (1 reviews) ### What Do G2 Reviewers Say About Clootrack? *AI-generated summary from verified user reviews* **Pros:** - Users commend Clootrack for its **advanced analytics capabilities** , transforming data into meaningful insights and trends. - Users value Clootrack's **flexible data analysis** , enabling custom insights and enhanced understanding of customer sentiment. - Users praise Clootrack for its **efficiency** in providing accurate insights that enhance decision-making processes. - Users appreciate the **helpful support team** at Clootrack, consistently eager to assist and provide customized solutions. - Users highlight the **flexible insights analysis** of Clootrack, enhancing data collations and improving reporting quality significantly. **Cons:** - Users find **dashboard readability issues** due to excessive detail, complicating their ability to meet tight deadlines. - Users experience significant **delay issues** with Clootrack, impacting timely insights and potential problem resolution. - Users note that some **visualization dashboards lack clarity** and suggest improvements for better customization and data export. - Users note the need for **improved AI tools** as current insights can be inaccurate for effective analysis. - Users note potential improvements in **AI tools for insights** , seeking better customization and export options for data analysis. #### What Are Recent G2 Reviews of Clootrack? **"[Vital insight on customer behaviour and preferences useful for any brand or category](https://www.g2.com/survey_responses/clootrack-review-10642395)"** **Rating:** 4.5/5.0 stars *— Verified User in Consulting* [Read full review](https://www.g2.com/survey_responses/clootrack-review-10642395) --- **"[Great software and a great team](https://www.g2.com/survey_responses/clootrack-review-10363573)"** **Rating:** 4.5/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/clootrack-review-10363573) --- #### What Are G2 Users Discussing About Clootrack? - [What is Clootrack used for?](https://www.g2.com/discussions/what-is-clootrack-used-for) ### 17. [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. As part of the Verint Platform, Verint Voice of the Customer allows CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by: Deriving insights from data and AI Connecting organizational silos Leveraging CX orchestration and automation Examples of customer successes include: - Increasing NPS by 17 points - Realizing a 72% increase in BOPIS (buy online pickup in store) orders month-over-month - Cross-functional view of customer interactions enabling continuous CX improvements - Unlock the power of a unified customer experience! Contact us today. Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer (formerly known as Experience Management). **Average Rating:** 4.2/5.0 **Total Reviews:** 41 **How Do G2 Users Rate Verint Voice of the Customer?** - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.4/10) **Who Is the Company Behind Verint Voice of the Customer?** - **Seller:** [Verint](https://www.g2.com/sellers/verint) - **Year Founded:** 1994 - **HQ Location:** Melville, New York - **Twitter:** @Verint (7,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/verint (4,343 employees on LinkedIn®) - **Ownership:** Thoma Bravo **Who Uses This Product?** - **Top Industries:** Retail - **Company Size:** 50% Enterprise, 36% Mid-Market #### What Are Recent G2 Reviews of Verint Voice of the Customer? **"[Great Customer Feedback Insights for Our Store and Team](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-13090055)"** **Rating:** 5.0/5.0 stars *— Cam C.* [Read full review](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-13090055) --- **"[Effortless Post Interaction Surveys](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-8327708)"** **Rating:** 5.0/5.0 stars *— Verified User in Banking* [Read full review](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-8327708) --- #### What Are G2 Users Discussing About Verint Voice of the Customer? - [What is Verint Predictive Experience (formerly Verint ForeSee) used for?](https://www.g2.com/discussions/what-is-verint-predictive-experience-formerly-verint-foresee-used-for) - 1 comment ### 18. [Canvs](https://www.g2.com/products/canvs-ai-canvs/reviews) Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs solves this by using advanced AI to analyze unstructured data, turning complex customer sentiments into clear, actionable intelligence. By revealing the emotional drivers behind customer behavior, Canvs enables brands to make more empathetic, data-driven decisions that boost customer loyalty, drive innovation, and create deeper connections with their audience. **Average Rating:** 4.3/5.0 **Total Reviews:** 147 **How Do G2 Users Rate Canvs?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.5/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 7.3/10 (Category avg: 8.6/10) - **Customer Service Channels:** 7.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Canvs?** - **Seller:** [Canvs AI](https://www.g2.com/sellers/canvs-ai) - **Company Website:** https://canvs.ai - **Year Founded:** 2010 - **HQ Location:** New York, New York - **Twitter:** @canvsai (2,656 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/canvsai/ (23 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Market Research, Entertainment - **Company Size:** 41% Enterprise, 32% Small-Business #### What Are Canvs's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - AI Technology (14 reviews) - Insights Generation (14 reviews) - Customer Support (12 reviews) - Helpful (12 reviews) **Cons:** - AI Limitations (5 reviews) - Inaccuracy (5 reviews) - Slow Performance (5 reviews) - Software Instability (5 reviews) - Accuracy Issues (4 reviews) ### What Do G2 Reviewers Say About Canvs? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Canvs AI, appreciating its intuitive interface and seamless navigation for analysis. - Users praise the **AI-driven insights** of Canvs, providing tailored feedback and enhancing customer experience efficiently. - Users value the **insight generation capability** of Canvs, making it easy to extract key themes from data efficiently. - Users value the **responsive and knowledgeable customer support** from Canvs, enhancing their experience and efficiency. - Users find Canvs to be **incredibly helpful** and effective in simplifying complex coding tasks and generating insights. **Cons:** - Users find the **AI's filtering capabilities limited** , making it difficult to obtain targeted insights from specific responses. - Users find the **accuracy in categorization** of Canvs lacking, leading to difficulties in obtaining targeted insights. - Users experience **slow performance** when processing larger datasets, leading to frustrating delays during data analysis. - Users experience **software instability** with Canvs, often encountering glitches and slow performance during data analysis. - Users face **accuracy issues** with Canvs, often requiring manual adjustments to correct misclassifications and inconsistent insights. #### What Are Recent G2 Reviews of Canvs? **"[Time saver, a must-have for qualitative analyses](https://www.g2.com/survey_responses/canvs-review-11406657)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/canvs-review-11406657) --- **"[Canvs AI is a great tool to analyze data from multiple sources all at once, in a seamless way.](https://www.g2.com/survey_responses/canvs-review-11085943)"** **Rating:** 4.5/5.0 stars *— Erika L.* [Read full review](https://www.g2.com/survey_responses/canvs-review-11085943) --- #### What Are G2 Users Discussing About Canvs? - [What is Canvs AI used for?](https://www.g2.com/discussions/what-is-canvs-ai-used-for) ### 19. [Caplena](https://www.g2.com/products/caplena/reviews) Caplena is the feedback intelligence layer that helps brands and research teams turn open-ended feedback into precise, actionable insights — without the rigidity of traditional CX platforms. Built with Swiss precision, Caplena combines deep analytical power, unmatched flexibility, and intuitive simplicity. Teams can analyze any feedback source with human level accuracy, refine themes interactively, and model datasets independently — no data scientists required. Trusted by 200+ organizations including DHL, Lufthansa, and Euromonitor, Caplena delivers transparent, explainable AI, customizable dashboards, and agentic workflows that helps teams move from unstructured feedback to world-class insights, fast. **Average Rating:** 4.5/5.0 **Total Reviews:** 51 **How Do G2 Users Rate Caplena?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.3/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.5/10 (Category avg: 8.6/10) - **Customer Service Channels:** 7.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Caplena?** - **Seller:** [Caplena ](https://www.g2.com/sellers/caplena) - **Company Website:** https://www.caplena.com - **Year Founded:** 2017 - **HQ Location:** Zürich, CH - **Twitter:** @CaplenaCH (69 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/27224654/ (27 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Market Research - **Company Size:** 35% Mid-Market, 24% Small-Business #### What Are Caplena's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Customer Support (11 reviews) - Categorization (10 reviews) - AI Integration (9 reviews) - AI Technology (9 reviews) **Cons:** - Not Intuitive (7 reviews) - Missing Features (6 reviews) - Limitations (5 reviews) - Data Management (4 reviews) - Lacking Features (4 reviews) ### What Do G2 Reviewers Say About Caplena? *AI-generated summary from verified user reviews* **Pros:** - Users find Caplena's platform **extremely easy to use** , appreciating its intuitive design and responsive support team. - Users commend the **invaluable support** from Caplena's team, appreciating their helpfulness and efficiency in assistance. - Users find Caplena's **advanced categorization features** invaluable for analyzing and visualizing customer feedback effectively. - Users value the **AI integration** in Caplena for its efficiency in analyzing data and categorizing topics effectively. - Users appreciate the **efficiency of AI technology** in Caplena, significantly speeding up data analysis and project setup. **Cons:** - Users find Caplena to be **not intuitive** , requiring more user-friendliness and clearer context explanations for effective usage. - Users find that the **missing features** hinder effective data usage and understanding, impacting overall experience with Caplena. - Users face **limitations in workflow integration** and require complementary tools to fully utilize Caplena's insights. - Users find the **lack of auto-coded data** and functionality limitations frustrating for their data management needs. - Users find Caplena's **lack of essential features** limits its effectiveness for case management and operational follow-up. #### What Are Recent G2 Reviews of Caplena? **"[Caplena Turns Open-Ended Feedback into Actionable Insights Fast](https://www.g2.com/survey_responses/caplena-review-13122445)"** **Rating:** 5.0/5.0 stars *— Ki-Hoan J.* [Read full review](https://www.g2.com/survey_responses/caplena-review-13122445) --- **"[Efficient, Intuitive AI That Delivers Clear Insights at Scale](https://www.g2.com/survey_responses/caplena-review-13044250)"** **Rating:** 5.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/caplena-review-13044250) --- #### What Are G2 Users Discussing About Caplena? - [What is Caplena used for?](https://www.g2.com/discussions/what-is-caplena-used-for) ### 20. [Alchemer Feedback Platform](https://www.g2.com/products/alchemer-feedback-platform/reviews) Alchemer is a customer feedback management platform that helps organizations collect, analyze, and act on customer and employee insights at scale. Built for businesses of all sizes — from growing startups to global enterprises — Alchemer supports the full feedback lifecycle: from quick pulse surveys to sophisticated Voice of Customer (VoC) programs. What is Alchemer used for? Alchemer is used to run customer satisfaction (CSAT) surveys, Net Promoter Score (NPS) programs, product feedback initiatives, employee engagement assessments, and market research. Teams in marketing, product, customer success, and HR use Alchemer to capture feedback across email, SMS, in-app prompts, and web — meeting customers and employees where they already are to maximize response rates. Who is Alchemer for? Alchemer serves mid-market and enterprise organizations across industries including technology, healthcare, financial services, retail, and education. It is purpose-built for teams that need more than basic survey tools — organizations that want feedback to trigger real business action, not just sit in a spreadsheet. Key capabilities: - Omnichannel feedback collection via email, SMS, web, in-app, and API integrations - 400+ integrations with CRM, helpdesk, marketing automation, and data platforms — enabling feedback to flow automatically into the systems teams already use - Workflow automation that triggers actions, alerts, and follow-ups based on specific responses, eliminating manual routing and data silos - AI-powered analytics that surface trends, sentiment patterns, and actionable insights from large volumes of unstructured feedback - Role-based dashboards that deliver relevant data to product managers, CX leaders, marketers, and executives without noise - Enterprise-grade security and compliance, including SOC 2 Type II, GDPR, and HIPAA support How does Alchemer compare to other customer feedback platforms? Unlike simpler survey tools, Alchemer is designed for organizations that need to operationalize feedback — connecting survey responses directly to downstream workflows and business systems. Its combination of deep customization, enterprise integrations, and automation makes it a strong alternative to platforms like Qualtrics and Medallia for organizations that want powerful capabilities without the enterprise price tag or implementation complexity. Bottom line: Alchemer helps organizations listen better and act faster — turning feedback into a continuous, automated loop that improves customer experience, product quality, and employee engagement. **Average Rating:** 4.5/5.0 **Total Reviews:** 197 **How Do G2 Users Rate Alchemer Feedback Platform?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10) **Who Is the Company Behind Alchemer Feedback Platform?** - **Seller:** [Alchemer ](https://www.g2.com/sellers/alchemer) - **Company Website:** https://www.alchemer.com - **HQ Location:** Louisville, CO - **Twitter:** @AlchemerHQ (7,024 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/712662/ (230 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Education Management, Higher Education - **Company Size:** 37% Mid-Market, 35% Small-Business #### What Are Alchemer Feedback Platform's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Customer Support (4 reviews) - Customization (3 reviews) - Helpful (3 reviews) - Automation (2 reviews) **Cons:** - Limited Customization (3 reviews) - Complexity (2 reviews) - Difficult Setup (2 reviews) - Improvement Needed (2 reviews) - Limitations (2 reviews) ### What Do G2 Reviewers Say About Alchemer Feedback Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Alchemer Feedback Platform, making survey creation a straightforward and intuitive process. - Users value the **responsive and helpful customer support** of Alchemer, enhancing their overall experience with the platform. - Users value the **customization options** of Alchemer, allowing tailored surveys for diverse audiences and complex needs. - Users find Alchemer's platform to be **easy to use and implement** , enhancing workflow and providing valuable insights. - Users appreciate the **automation of reports** in Alchemer, streamlining data sharing and enhancing productivity. **Cons:** - Users find the **limited customization** in Alchemer frustrating, particularly for reports and quiz functionalities. - Users find the **complexity of features** can complicate setup and lead to potential mistakes during configuration. - Users find the **difficult setup** of Alchemer challenging, complicating the overall strong platform experience. - Users experience **frustrations with crashes** during survey adjustments and limited customization options in Alchemer Feedback Platform. - Users desire **enhanced analytics and quiz functionality** in Alchemer, but face limitations with the current options available. #### What Are Recent G2 Reviews of Alchemer Feedback Platform? **"[Flexible, Powerful Survey Builder for Sophisticated Research Designs](https://www.g2.com/survey_responses/alchemer-feedback-platform-review-12407136)"** **Rating:** 5.0/5.0 stars *— Marc M.* [Read full review](https://www.g2.com/survey_responses/alchemer-feedback-platform-review-12407136) --- **"[Effective, Efficient Ticketed Support That Keeps Issues Moving](https://www.g2.com/survey_responses/alchemer-feedback-platform-review-12952083)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/alchemer-feedback-platform-review-12952083) --- #### What Are G2 Users Discussing About Alchemer Feedback Platform? - [What is Alchemer EFM used for?](https://www.g2.com/discussions/what-is-alchemer-efm-used-for) - 1 comment ### 21. [Forsta](https://www.g2.com/products/forsta/reviews) Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. The HX Platform gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology, combined with its team of expert consultants, serves organizations across a variety of industries including financial services, healthcare, hospitality, market research, professional services, retail and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. For more information, visit www.forsta.com. **Average Rating:** 4.2/5.0 **Total Reviews:** 297 **How Do G2 Users Rate Forsta?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.7/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 9.2/10 (Category avg: 8.6/10) - **Customer Service Channels:** 8.1/10 (Category avg: 8.8/10) **Who Is the Company Behind Forsta?** - **Seller:** [Forsta](https://www.g2.com/sellers/forsta) - **Year Founded:** 1990 - **HQ Location:** London, United Kingdom - **Twitter:** @Forstaglobal (840 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/forstainfo/ (436 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Project Manager, Manager - **Top Industries:** Market Research, Management Consulting - **Company Size:** 43% Mid-Market, 29% Enterprise #### What Are Forsta's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Insights (4 reviews) - Customization (3 reviews) - Data Analysis (3 reviews) - Efficiency Improvement (3 reviews) **Cons:** - Limited Options (3 reviews) - Expensive (2 reviews) - Limitations (2 reviews) - Limited Customization (2 reviews) - Limited Features (2 reviews) ### What Do G2 Reviewers Say About Forsta? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Forsta, finding it simple to create surveys and analyze data. - Users value the **ease of data integration and reporting** with Forsta, streamlining their survey processes effectively. - Users value the **customization options** in Forsta, which enhance usability and meet diverse market research needs. - Users value the **powerful data analysis tools** of Forsta for effective market research and insightful reporting. - Users value the **efficiency improvement** of Forsta, enhancing their market research and customer experience management seamlessly. **Cons:** - Users find the **limited design options** of Forsta challenging, hindering effective personalization and creativity in projects. - Users find the **expensive pricing** of Forsta burdensome for smaller teams, affecting accessibility and personalization. - Users find Forsta **costly and limited** in design options, making complex surveys challenging and expensive to implement. - Users find the **limited customization** options hinder their ability to personalize projects effectively, impacting overall satisfaction. - Users find the **limited features** of Forsta hinder personalization, making setup and advanced projects time-consuming and costly. #### What Are Recent G2 Reviews of Forsta? **"[Powerful Survey Tool with Room for Enhancement](https://www.g2.com/survey_responses/forsta-review-12708334)"** **Rating:** 4.0/5.0 stars *— Michael H.* [Read full review](https://www.g2.com/survey_responses/forsta-review-12708334) --- **"[Easy-to-Customize Survey Management with Helpful Crosstabs and Quotas](https://www.g2.com/survey_responses/forsta-review-12639408)"** **Rating:** 4.0/5.0 stars *— Chandra L.* [Read full review](https://www.g2.com/survey_responses/forsta-review-12639408) --- #### What Are G2 Users Discussing About Forsta? - [What is Forsta used for?](https://www.g2.com/discussions/what-is-forsta-used-for) - [Are confirmit surveys legit?](https://www.g2.com/discussions/are-confirmit-surveys-legit) - 1 comment ### 22. [unitQ](https://www.g2.com/products/unitq/reviews) unitQ is the AI quality intelligence platform that unifies every customer signal into one system, connects it to your most critical business metrics, and tells every team exactly what to prioritize — before your KPIs move. Built on six purpose-built products in one platform, unitQ gives organizations everything they need to detect issues the moment they emerge, understand their business impact, benchmark quality against competitors, evaluate every support interaction, uncover qualitative insight at scale, and act on what customers are saying across social — all from a single source of truth. The result: product, engineering, CX, and leadership teams stop working from fragmented tools and different versions of customer reality — and start making faster, more confident decisions grounded in what customers are actually experiencing right now. The products millions of consumers love every day — including Pinterest, Adobe, PayPal, and Bumble — trust unitQ to close the gap between what customers experience and what companies know about it. Video: https://vimeo.com/1185696845/72c8d2dbbf?share=copy&fl=sv&fe=ci **Average Rating:** 4.5/5.0 **Total Reviews:** 48 **How Do G2 Users Rate unitQ?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.2/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 7.8/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind unitQ?** - **Seller:** [unitQ](https://www.g2.com/sellers/unitq) - **Year Founded:** 2018 - **HQ Location:** Burlingame, California - **Twitter:** @unitqsoftware (219 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/unitq/about (59 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Entertainment - **Company Size:** 54% Mid-Market, 38% Enterprise #### What Are unitQ's Pros and Cons? **Pros:** - Customer Insights (4 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) - Easy Integrations (2 reviews) - Efficiency (2 reviews) **Cons:** - Accuracy Issues (1 reviews) - Complex Setup (1 reviews) - Dashboard Issues (1 reviews) - Data Inconsistency (1 reviews) - Data Management (1 reviews) ### What Do G2 Reviewers Say About unitQ? *AI-generated summary from verified user reviews* **Pros:** - Users value the **customizable and well-integrated insights** of unitQ, enhancing decision-making across various business functions. - Users praise the **responsive customer support** of unitQ, enhancing their experience and optimizing feedback analysis. - Users appreciate the **ease of use** of unitQ, finding it intuitive even for non-technical team members. - Users value the **easy integrations** of unitQ, enhancing data analysis and collaboration among teams effortlessly. - Users value the **efficiency** of unitQ, enhancing collaboration and decision-making across various business functions effortlessly. **Cons:** - Users report **accuracy issues** with UnitQ, citing inconsistencies in data quality and delays that affect reliability. - Users find the **complex setup** of unitQ challenging, especially without local support for assistance. - Users struggle with **dashboard setup issues** and lack support during UK time zone for assistance. - Users experience occasional **data inconsistencies** that can slightly affect the tool’s reliability and overall functionality. - Users experience **minor inconsistencies in data quality** and delays, slightly impacting the overall reliability of UnitQ. #### What Are Recent G2 Reviews of unitQ? **"[User feedback insights that supports strategic decision making and cross-functional collaboration](https://www.g2.com/survey_responses/unitq-review-8127103)"** **Rating:** 5.0/5.0 stars *— Elymae C.* [Read full review](https://www.g2.com/survey_responses/unitq-review-8127103) --- **"[Excellent Topic and Subcategory Mapping for Feedback](https://www.g2.com/survey_responses/unitq-review-12755698)"** **Rating:** 4.5/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/unitq-review-12755698) --- ### 23. [SentiSum](https://www.g2.com/products/sentisum/reviews) SentiSum is the AI-native Voice of the Customer platform. It unifies every feedback signal and powering action where customer retention is won or lost. It listens across every interaction — support tickets, chat logs, surveys, reviews — and tells each team exactly what’s going wrong, why it’s happening, and how to fix it. Always thinking and analyzing before it becomes a bigger problem. CX leaders at the world's most data-driven companies like Ticketmaster, Cleo, Schuh, Gousto and JustPark trust SentiSum's AI-Native VoC platform. How We’re Different 1. Quality of Insight We go beyond tagging or summarizing. SentiSum uses real-time AI to identify root causes, not just topics — revealing patterns and anomalies others may miss. One product error cost a brand £250K. We found it in hours. Dashboards wouldn’t have. 2. Simplicity of Solution There’s no setup complexity, no analyst dependency. Insights flow into the tools your teams already use — like Zendesk, Jira, Slack, and QA platforms. No dashboards to build. No guesswork. 3. Speed to Value You get answers within minutes - not days, weeks or quarters. Customers see improvements immediately. Teams act faster. Leadership gains trust. It’s not another dashboard. It’s a layer of intelligence that acts as your customer second brain suggesting action before you ask. **Average Rating:** 4.8/5.0 **Total Reviews:** 13 **How Do G2 Users Rate SentiSum?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 8.3/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 10.0/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind SentiSum?** - **Seller:** [SentiSum](https://www.g2.com/sellers/sentisum) - **Year Founded:** 2017 - **HQ Location:** London, GB - **Twitter:** @SentiSum (1,454 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sentisum/ (28 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 29% Mid-Market #### What Are Recent G2 Reviews of SentiSum? **"[Very insightful product and extremely attentive staff!](https://www.g2.com/survey_responses/sentisum-review-6800911)"** **Rating:** 5.0/5.0 stars *— Alejandra R.* [Read full review](https://www.g2.com/survey_responses/sentisum-review-6800911) --- **"[Amazing tool for deeper understanding of customer sentiment and experience.](https://www.g2.com/survey_responses/sentisum-review-7250192)"** **Rating:** 5.0/5.0 stars *— Verified User in Consumer Goods* [Read full review](https://www.g2.com/survey_responses/sentisum-review-7250192) --- #### What Are G2 Users Discussing About SentiSum? - [What is SentiSum used for?](https://www.g2.com/discussions/what-is-sentisum-used-for) ### 24. [Playvox Customer AI](https://www.g2.com/products/playvox-customer-ai/reviews) As your conversation volume grows, it becomes hard to stay on top of customer issues and requests. The Prodsight app makes this easy by automatically analysing your Zendesk and Intercom conversations for topics and sentiment and producing a continuously updated report on the most common user issues. As a Customer Support Manager, you can use the Prodsight app to stay on top of customer issues and reduce support ticket volumes by writing well-informed help articles. As a Product Manager, you can use the Prodsight app to identify feature requests and usability issues. This would help you prioritise product roadmaps, keep you grounded in customer feedback and get buy-in from your team mates. To find out what user issues Prodsight will unearth for you, start a free 7-day trial. **Average Rating:** 4.6/5.0 **Total Reviews:** 79 **How Do G2 Users Rate Playvox Customer AI?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 9.1/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.1/10 (Category avg: 8.8/10) **Who Is the Company Behind Playvox Customer AI?** - **Seller:** [Playvox](https://www.g2.com/sellers/playvox) - **Year Founded:** 2012 - **HQ Location:** Sunnyvale, CA - **Twitter:** @PlayVoxCX (1,675 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1085709/ (43 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 50% Mid-Market, 39% Small-Business #### What Are Playvox Customer AI's Pros and Cons? **Pros:** - Ease (1 reviews) - Ease of Use (1 reviews) - Improvement (1 reviews) - Tracking Efficiency (1 reviews) ### What Do G2 Reviewers Say About Playvox Customer AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of tracking issues** with Playvox Customer AI, enhancing the quality of service provided. - Users appreciate the **ease of use** of Playvox Customer AI, effectively tracking issues for improved service quality. - Users appreciate the **ease of tracking issues** with Playvox Customer AI, enhancing service quality significantly. - Users appreciate the **tracking efficiency** of Playvox Customer AI, enabling seamless issue management for improved service quality. #### What Are Recent G2 Reviews of Playvox Customer AI? **"[AI that transforms conversations into strategic decisions](https://www.g2.com/survey_responses/playvox-customer-ai-review-12704949)"** **Rating:** 5.0/5.0 stars *— Diana D.* [Read full review](https://www.g2.com/survey_responses/playvox-customer-ai-review-12704949) --- **"[The benefits of playvox](https://www.g2.com/survey_responses/playvox-customer-ai-review-10544242)"** **Rating:** 5.0/5.0 stars *— Moustafa A.* [Read full review](https://www.g2.com/survey_responses/playvox-customer-ai-review-10544242) --- #### What Are G2 Users Discussing About Playvox Customer AI? - [What is Playvox Customer AI used for?](https://www.g2.com/discussions/what-is-playvox-customer-ai-used-for) ### 25. [Artiwise](https://www.g2.com/products/artiwise/reviews) Artiwise, AI-powered VOC platform, drives sustainable customer satisfaction through its comprehensive analysis of call centre calls, surveys, live chats, social media, reviews and support tickets into a unified Customer Experience (CX) platform that offers a 360-degree view of actionable insights in real time. This holistic approach is possible by root-cause analysis to identify key issues and sentiment analysis to gauge customer emotions, enabling businesses to make informed, strategic actions. Artiwise empowers businesses with a comprehensive platform to enhance customer satisfaction and drive sustainable growth. By integrating diverse data sources, offering real-time insights, and leveraging advanced analytical capabilities, Artiwise helps companies make strategic, informed decisions that foster lasting customer relationships and ongoing business success. **Average Rating:** 4.9/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Artiwise?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Thematic Analysis:** 9.0/10 (Category avg: 8.7/10) - **Custom Reports and Dashboards:** 8.9/10 (Category avg: 8.6/10) - **Customer Service Channels:** 9.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Artiwise?** - **Seller:** [Artiwise](https://www.g2.com/sellers/artiwise) - **Year Founded:** 2015 - **HQ Location:** İstanbul, TR - **Twitter:** @artiwise (247 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/artiwise/ (48 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive - **Company Size:** 58% Mid-Market, 33% Enterprise #### What Are Recent G2 Reviews of Artiwise? **"[The best tool to improve customer experience](https://www.g2.com/survey_responses/artiwise-review-9400906)"** **Rating:** 5.0/5.0 stars *— Yadigar Yaren .* [Read full review](https://www.g2.com/survey_responses/artiwise-review-9400906) --- **"[Best Practice](https://www.g2.com/survey_responses/artiwise-review-9098899)"** **Rating:** 5.0/5.0 stars *— Melike Yağmur D.* [Read full review](https://www.g2.com/survey_responses/artiwise-review-9098899) --- ## What Is Feedback Analytics Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Feedback Analytics Software? - [Survey Software](https://www.g2.com/categories/survey) - [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) - [Text Analysis Software](https://www.g2.com/categories/text-analysis) - [User Research Tools](https://www.g2.com/categories/user-research) - [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) - [Experience Management Software](https://www.g2.com/categories/experience-management) - [User Research Repositories](https://www.g2.com/categories/user-research-repositories)