# Best Feedback Analytics Software - Page 15 ## How Many Feedback Analytics Software Products Does G2 Track? **Total Products under this Category:** 237 ### Category Stats (Jul 2026) - **Average Rating:** 4.61/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Yellow Tokens (+1.75%) - Among all products in this category, Yellow Tokens recorded the largest rating increase compared to last month _Last updated: July 29, 2026_ ## How Does G2 Rank Feedback Analytics Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 45,800+ Authentic Reviews - 237+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Feedback Analytics Software ![G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence](https://www.g2.com/categories/feedback-analytics/grids.png?focus%5B%5D=541&focus%5B%5D=19432&focus%5B%5D=421&focus%5B%5D=15310&focus%5B%5D=23848&focus%5B%5D=62085&focus%5B%5D=13911&focus%5B%5D=150213) Highlighted products: SurveyMonkey, Birdeye, Medallia Customer Experience, AskNicely, Glassbox, Resonate CX, Hotjar by Contentsquare, and Edge. Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=medallia-customer-experience&focus%5B%5D=asknicely&focus%5B%5D=glassbox&focus%5B%5D=resonate-cx&focus%5B%5D=hotjar-by-contentsquare&focus%5B%5D=eyerate-reviews-edge) **Sponsored** ### EdgeTier Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Real-time integrations with every customer contact centre system - Proactive AI alerting with real time detection of unforeseen customer issues - Automated Agent QA performance reports and analysis - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis and emotion detection of all your customer and agent interactions - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2506&secure%5Bchosen_at%5D=2026-07-31T14%3A43%3A44Z&secure%5Bdisplayable_resource_id%5D=2506&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2506&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=115228&secure%5Bresource_id%5D=2506&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffeedback-analytics%3Famp%2525253Bpage%3D3%26page%3D15&secure%5Btoken%5D=4c7fc0994ef5f577e4415e71ff1eaa3b20d89c837c3d0ab880e841e0819637ca&secure%5Burl%5D=https%3A%2F%2Fwww.edgetier.com%2Fcustomer-conversation-analytics%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dg2-contact-center-2026&secure%5Burl_type%5D=custom_url) ### [QuickFeedback](https://www.g2.com/products/quickfeedback/reviews) QuickFeedback is a customer feedback and review management platform that helps businesses collect customer feedback, understand customer sentiment, and grow public reviews through multiple feedback channels. Businesses can collect feedback in person using QR Feedback or automatically after appointments using Automated Feedback. Both methods lead customers through the same feedback experience and provide the option to leave a public review on platforms such as Google, Yelp, and Tripadvisor. That option is shown the same way for every customer, regardless of their experience. The platform includes Write with AI, AI Auto-Reply, Review Link Rotation, Owner Alerts, and AI Insights & Reports to help businesses act on customer feedback, respond more efficiently, monitor trends, and improve customer experience. All feedback is managed from a single dashboard, giving business owners visibility into customer sentiment, service quality, and opportunities for improvement. Designed for small and mid-size businesses, QuickFeedback helps teams collect honest feedback, identify issues early, and earn more public reviews, so they can improve customer satisfaction and grow without adding manual work. #### Who Is the Company Behind QuickFeedback? - **Seller:** [QuickFeedback](https://www.g2.com/sellers/quickfeedback) - **Year Founded:** 2025 - **HQ Location:** Ponte Vedra Beach, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=170ad0e8654f5df9521dd1cf6edca2c1d713d1e65af55417d7c28a3aed0298e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fquickfeedback%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [SaaSphire](https://www.g2.com/products/saasphire/reviews) SaaSphire is a unified feedback platform that helps teams collect, manage, and act on user feedback. With integrated feedback boards, changelogs, and roadmaps — plus Slack, Jira, and GitHub integrations — it’s perfect for PMs, founders, and fast-moving SaaS teams. #### Who Is the Company Behind SaaSphire? - **Seller:** [SaaSphire](https://www.g2.com/sellers/saasphire) - **Year Founded:** 2024 - **HQ Location:** United States, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=002315b46b3045244b840da856e3cb2171c6b57146d4ef0953c711268cf4c18a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsaasphire&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Scope AI](https://www.g2.com/products/scope-ai/reviews) Scope builds AI-enabled software to speed up industrial inspection workflows, from reporting to asset integrity. We're proud to work with leading TIC players to drive field reporting times down to an average of 12 minutes and to help them onboard clients 7x faster. #### Who Is the Company Behind Scope AI? - **Seller:** [Scope Inspection](https://www.g2.com/sellers/scope-inspection) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [SemanticForce Omnichannel HelpDesk](https://www.g2.com/products/semanticforce-omnichannel-helpdesk/reviews) The platform helps to identify messages requiring immediate reaction. With SemanticForce Omnichannel Helpdesk reply and engage across 50+ channels including social networks, messengers, app stores as well as review sites and forums within a single window. Scale with AI. #### Who Is the Company Behind SemanticForce Omnichannel HelpDesk? - **Seller:** [SemanticForce](https://www.g2.com/sellers/semanticforce) - **Year Founded:** 2009 - **HQ Location:** Kaunas, LT - **Twitter:** @ForceSemantic 8 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=83a10e500b7d9dd90344883bb7cab9db86674142e7921afd902d551785efa02e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsemanticforce&secure%5Burl_type%5D=linkedin_company_website) 28 employees on LinkedIn® ### [Sentisis](https://www.g2.com/products/sentisis-sentisis/reviews) The Best Field Service Scheduling Software for QuickBooks #### Who Is the Company Behind Sentisis? - **Seller:** [Séntisis](https://www.g2.com/sellers/sentisis) - **Year Founded:** 2012 - **HQ Location:** Madrid, ES - **Twitter:** @\_sentisis 4,564 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cd3d4b8b6a7bbe9891fd581ca312b81cb33142f5c8ff78b859f2611b3c686bf6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsentisis&secure%5Burl_type%5D=linkedin_company_website) 39 employees on LinkedIn® ### [SignalCX](https://www.g2.com/products/signalcx/reviews) AI-powered customer support inbox for ecommerce brands. Forward your support emails, get pattern detection, revenue risk alerts, and intelligence reports automatically. Replaces Gorgias and Zendesk at a fraction of the cost. #### Who Is the Company Behind SignalCX? - **Seller:** [SignalCX](https://www.g2.com/sellers/signalcx) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=38035b6660a68069c7f6ffa3402c3dbcf94a7ce251a90cda9426eb774e6e9370&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrysignalcx%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [SKEEPERS Feedback Management](https://www.g2.com/products/skeepers-feedback-management/reviews) Skeepers connects brands and consumers through authentic experiences with our fully integrated one-stop-shop suite of UGC solutions. With Skeepers, brands authentically nurture consumer relationships, amplify reach, boost engagement, drive sales, and improve consumer retention. Our solutions make it easy to create, collect, manage, and activate UGC, effectively and at scale. Skeepers AI-powered Feedback Management solution enables brands to gather feedback with customized surveys at every touchpoint of the customer journey and transform each interaction into actionable insights. Distribute results with meaningful insights across your organization to better understand, anticipate, and nurture customer needs and relationships. Effectively turn the voice of your customers into prompt action and authentically create brand advocates. #### Who Is the Company Behind SKEEPERS Feedback Management? - **Seller:** [Skeepers](https://www.g2.com/sellers/skeepers) - **Year Founded:** 2012 - **HQ Location:** Marseille, FR - **Twitter:** @Skeepersgroup 201 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=207a550f98318247b16a3ef0c71442b71a6d2d4d984e664418e1890f663237e4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fskeepers%2F&secure%5Burl_type%5D=linkedin_company_website) 400 employees on LinkedIn® ### [Specific](https://www.g2.com/products/specific/reviews) Specific is an AI-powered in-product research platform that helps product teams collect qualitative user insights directly within their software. It falls under the category of user research and feedback software, and is designed for product managers, UX researchers, growth teams, and customer experience professionals looking to understand user behavior, sentiment, and motivations at scale. Unlike traditional surveys or scheduled interviews, Specific enables real-time, contextual research by embedding conversational surveys directly into your product. These surveys are powered by AI agents that ask personalized follow-up questions based on each user’s response—providing richer, more actionable insights without requiring manual analysis or coordination. Specific is especially useful for use cases such as Net Promoter Score (NPS) collection, feature validation, onboarding feedback, user satisfaction tracking, and continuous product discovery. It allows teams to move faster by integrating research into the live product experience, rather than relying on delayed, out-of-context user studies. Key features and value propositions include: - In-product feedback: Collect user responses inside your app or website, ensuring feedback is relevant and tied to specific user actions or moments. - Conversational surveys: AI-driven agents ask adaptive follow-up questions that uncover the “why” behind each response. - GPT-powered analysis: Automatically summarize qualitative data and extract key themes for faster decision-making. - Segment-based targeting: Trigger surveys based on user attributes or behavior to reach the right users at the right time. - Flexible integrations: Use SDKs and APIs to deploy surveys and export data into your existing workflows and analytics tools. Specific is built for modern, agile teams who want to continuously learn from their users without interrupting the user experience. By automating both the collection and analysis of qualitative feedback, it empowers teams to build more informed, user-centric products. #### Who Is the Company Behind Specific? - **Seller:** [Specific](https://www.g2.com/sellers/specific) - **Year Founded:** 2022 - **HQ Location:** Wilmington, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7ffb5d9d565b2ebf78813f04d7079df418e6370695b8445809ace256948942f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F85662568&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [Spiral](https://www.g2.com/products/spiral/reviews) Spiral is an AI-driven platform that transforms unstructured customer feedback into actionable insights, enabling businesses to detect and address emerging issues across various communication channels. By integrating seamlessly with existing CRM systems, Spiral provides a unified view of customer interactions, allowing organizations to proactively manage support, customer experience , and product-related concerns. Key Features and Functionality: - Unified Taxonomy of Actionable Intents: Spiral intelligently classifies all customer interactions into a cohesive framework, facilitating efficient tracking and management of support, CX, and product issues. - AI-Powered Insights: The platform's AI agent addresses complex support and CX queries, enhancing processes, operations, agent training, and product quality without the need for extensive data science expertise. - Rapid Deployment: Spiral can be integrated into existing CRM and contact center systems within days, preserving current workflows while adding advanced AI analysis capabilities. - Instant Return on Investment : By automating agent tagging and post-interaction summaries, Spiral reduces costs per contact and handling times, allowing teams to focus on assisting more customers. - Cost-Effective Enterprise-Grade AI: Spiral delivers powerful AI capabilities to teams of any size at a fraction of the cost, providing smarter insights without the burden of excessive SaaS expenses. - Seamless Integration: The platform integrates with most CRMs and data sources, ensuring prompt issue detection and data ownership, with information fed directly back to the organization. Primary Value and Problem Solved: Spiral addresses the challenge of managing and interpreting vast amounts of unstructured customer feedback by providing a centralized, AI-enhanced solution. It enables businesses to proactively identify and resolve customer issues before they escalate, leading to improved customer satisfaction and operational efficiency. By automating data analysis and reporting, Spiral reduces manual effort, accelerates response times, and supports data-driven decision-making, ultimately fostering a more customer-centric approach. #### Who Is the Company Behind Spiral? - **Seller:** [Spiral](https://www.g2.com/sellers/spiral) - **Year Founded:** 2018 - **HQ Location:** Seattle, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c21c6f9e3fcb661500388d15b74f68e3769e46673a71e788b934e66a7933801a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fusespiral&secure%5Burl_type%5D=linkedin_company_website) 16 employees on LinkedIn® ### [Student Voice](https://www.g2.com/products/student-voice/reviews) Student Voice offers consistent, accurate, relevant analysis of student free text comments including sector benchmarking, demographic and historical analysis. Our machine learning models are trained on data from over 100 universities allowing us to categorise and determine the sentiment of all of your institution's free-text comments. Our comprehensive reports allow you to make decisions on what your students are actually saying. #### Who Is the Company Behind Student Voice? - **Seller:** [Student Voice Systems Ltd](https://www.g2.com/sellers/student-voice-systems-ltd) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d4024f823d68d0e159deac0fd1ee96e8ef5add175816fccb18dfe9396a7f173c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffront-porch-technology-limited%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Sunbeam Feedback](https://www.g2.com/products/sunbeam-feedback/reviews) Sunbeam is a feedback analytics platform that uses advanced AI and natural language processing (NLP) to analyze open-ended survey responses from employees and customers. It identifies common themes, highlights critical issues, and provides actionable recommendations to help organisations make informed decisions and drive meaningful change. Sunbeam is classified as a feedback analytics tool, suitable for HR teams, customer experience professionals, and senior leadership looking to unlock insights from unstructured text data. By integrating with existing survey tools like Qualtrics or Feedbackly, Sunbeam transforms raw feedback data into structured insights that are easy to understand and act upon. This makes it ideal for use cases such as employee engagement analysis, customer experience improvement, and organisational strategy development. Key Features: AI-Powered Text Analysis: Processes thousands of open-ended responses to identify key themes and trends, going beyond word clouds to deliver in-depth insights. Sentiment Analysis: Rates feedback sentiment by category (e.g., workload, management, growth) to help users understand employee and customer emotions. Actionable Insights: Prioritizes issues based on prevalence and impact, providing specific recommendations to address challenges. Customizable Dashboards: Interactive dashboards allow users to explore data in detail and track changes over time. Seamless Integration: Works with a wide range of data sources, including surveys, customer service tickets, and transcripts. Benefits: Helps organisations identify and address the root causes of feedback trends. Enables HR teams to design targeted engagement initiatives and measure their effectiveness. Empowers customer experience professionals to improve satisfaction and loyalty by responding to key themes. Provides senior leaders with a global perspective for strategic decision-making. Sunbeam is a powerful tool for organisations seeking to turn qualitative feedback into actionable insights, helping them uncover hidden opportunities and improve outcomes across the board. #### Who Is the Company Behind Sunbeam Feedback? - **Seller:** [Sunbeam](https://www.g2.com/sellers/sunbeam) - **Year Founded:** 2024 - **HQ Location:** Bristol, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=21f91aa5b316a06a7210f2bf05004dc3982165caaff0e517c627f7896659850f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsunbeamtechnology&secure%5Burl_type%5D=linkedin_company_website) 21 employees on LinkedIn® ### [SurveySensum ‚Äì AI Text Analytics Software](https://www.g2.com/products/surveysensum-ai-ai-text-analytics-software/reviews) AI Text Analytics Software – Revolutionize Your VOC Analysis Turn 10,000 pieces of customer feedback into actionable insights — in just 5 minutes with 99% accuracy. SurveySensum’s AI-powered Text Analytics Software helps businesses automatically identify customer issues, sentiment, and emerging themes from open-ended feedback across channels like chat, emails, product reviews, social media, and call transcripts. Unlike traditional manual tagging tools, SurveySensum’s AI eliminates repetitive work and delivers high-accuracy, real-time insights — so you can make faster decisions and act on what matters most. The platform also allows you to refine and train the AI model with custom tags for better precision and control. Whether you're running NPS, CSAT, or Voice of Customer (VoC) programs, this tool helps CX, product, and marketing teams uncover key drivers of satisfaction and dissatisfaction — instantly. #### Who Is the Company Behind SurveySensum ‚Äì AI Text Analytics Software? - **Seller:** [SurveySensum](https://www.g2.com/sellers/surveysensum) - **Year Founded:** 2018 - **HQ Location:** Jakarta Selatan, DKI Jakarta - **Twitter:** @SurveySensum 708 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=201d5d284bcc9f27920a433b98ce69c388432c26a55cf58d9caf3d31470f3742&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F14599853%2F&secure%5Burl_type%5D=linkedin_company_website) 43 employees on LinkedIn® ### [Synopsis](https://www.g2.com/products/synopsis/reviews) Synopsis is a French company established in early 2023, in Paris. Our company offers a tool to assist people in categorizing unstructured feedback and transforming it into actionable insights. Two main factors have driven the emergence of Synopsis: - Companies struggle to exploit the potential of qualitative data emerging from various sources such as reviews, social media, and support - AI and LLM provide a solution to gain a better understanding of this unstructured landscape. We firmly believe in the significance of processing customer feedback and qualitative studies, aiming to empower companies to finally access this valuable knowledge. #### Who Is the Company Behind Synopsis? - **Seller:** [Synopsis](https://www.g2.com/sellers/synopsis) - **Year Founded:** 2023 - **HQ Location:** Paris, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8b2fde834af2a347c38d441b7ccacead869f22e234a13f9289b01e6968b56f04&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsynopsis-group&secure%5Burl_type%5D=linkedin_company_website) 9 employees on LinkedIn® ### [Tattle](https://www.g2.com/products/tattle/reviews) Build a better customer experience with Tattle. Our Customer Experience Improvement (CXI) platform collects feedback at every touch point of the customer journey. Tattle empowers hospitality leaders with the actionable data needed to boost guest satisfaction, optimize operational performance, and increase revenue. Tattle shares survey prompts with your guests across all channels, encouraging them to communicate while onsite, through loyalty apps, WiFi, or digital ordering platforms. Our causation-based survey approach collects more data points than traditional tools. Your brand will uncover the factors affecting each of your operational categories, so you know exactly what to improve. Our intuitive dashboard is designed to empower everyone—from general managers to corporate leaders— to work on the operational categories that will have the most impact on the customer experience. Unlike other feedback tools, Tattle uses the data to automatically provide improvement opportunities by location, group, and enterprise. It’s easy to monitor the direct impact of your team’s strategy on guest satisfaction scores and the progress towards goals. You’ll also have access to reporting and analytics, giving you a full view into trends over time, even down to the location and time of day. #### Who Is the Company Behind Tattle? - **Seller:** [Tattle](https://www.g2.com/sellers/tattle) - **Year Founded:** 2015 - **HQ Location:** New York, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ae29d922a46b24eb1e174e09a6d5742a1f2faba4fcd07ef28bb31c3a9bbd6b68&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5105731%2F&secure%5Burl_type%5D=linkedin_company_website) 50 employees on LinkedIn® ### [Tatvam](https://www.g2.com/products/tatvam/reviews) Tatvam is a customer feedback analysis product that uses Machine Learning and AI to analyze all your guest feedback comments (online reviews, email surveys, support emails, etc.) and immediately show you what your guests are saying and how they feel about any specific area of your organization. This means you can see how guests feel about the food, the wifi, a specific ride, exhibit or event, or anything else you wish to investigate - without having guests fill out a 100 question survey! #### Who Is the Company Behind Tatvam? - **Seller:** [NetServ Applications](https://www.g2.com/sellers/netserv-applications) - **Year Founded:** 2001 - **HQ Location:** Bangalore, IN - **Twitter:** @NetservAppl 141 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1463f438d6bcc5af0690d2c54666e8c5651bdc7155227e697c430bcbfab87d0b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsm-netserv%2F&secure%5Burl_type%5D=linkedin_company_website) 213 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/feedback-analytics?amp%25253Bpage=3&order=g2_score&page=14#product-list) - [1](/categories/feedback-analytics?amp%25253Bpage=3&order=g2_score#product-list) - [2](/categories/feedback-analytics?amp%25253Bpage=3&order=g2_score&page=2#product-list) - … - [11](/categories/feedback-analytics?amp%25253Bpage=3&order=g2_score&page=11#product-list) - [12](/categories/feedback-analytics?amp%25253Bpage=3&order=g2_score&page=12#product-list) - [13](/categories/feedback-analytics?amp%25253Bpage=3&order=g2_score&page=13#product-list) - [14](/categories/feedback-analytics?amp%25253Bpage=3&order=g2_score&page=14#product-list) - 15 - [16](/categories/feedback-analytics?amp%25253Bpage=3&order=g2_score&page=16#product-list) - [Next ›Next ›](/categories/feedback-analytics?amp%25253Bpage=3&order=g2_score&page=16#product-list) Spotlight Categories [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) [Core HR Software](https://www.g2.com/categories/core-hr) [Cloud Content Collaboration Software](https://www.g2.com/categories/cloud-content-collaboration) [Sales Enablement Software](https://www.g2.com/categories/sales-enablement) [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) [Browse Feedback Analytics Themes](/categories/feedback-analytics/themes) ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin") JL Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin) Updated October 3, 2024 Feedback analytics software enables businesses to consolidate and analyze their customer feedback within a single platform. This type of software leverages the capabilities of [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) to extract actionable insights from unstructured text data, which can be sourced from a variety of different feedback channels, such as review sites, social media, surveys, and customer service tools. Feedback analytics software helps businesses analyze customer sentiment and uncover trends or patterns, empowering them to take action on feedback and improve customer experience (CX). Feedback analytics solutions allow users to import feedback through integrations with [survey software](https://www.g2.com/categories/survey), social media, and customer service software such as [help desk software](https://www.g2.com/categories/help-desk), [live chat software](https://www.g2.com/categories/live-chat), and [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management). All-in-one feedback analytics solutions offer these integrations in addition to built-in survey capabilities for soliciting customer feedback or reviews. Businesses may also use [text analysis software](https://www.g2.com/categories/text-analysis) for analyzing other types of unstructured text data; however, feedback analytics software is designed specifically for extracting insights from customer feedback. To qualify for inclusion in the Feedback Analytics category, a product must: - Centralize customer feedback collected from multiple sources and channels - Use NLP to extract insights from text feedback, including key phrases, sentiment, and trends - Provide dashboards and visualizations for text data - Integrate with review sites, survey tools, or help desks through which users can source customer feedback Show More