# Best Feedback Analytics Software - Page 14

## How Many Feedback Analytics Software Products Does G2 Track?

**Total Products under this Category:** 237

### Category Stats (Jul 2026)

- **Average Rating:** 4.61/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Yellow Tokens (+1.75%) - Among all products in this category, Yellow Tokens recorded the largest rating increase compared to last month

_Last updated: July 29, 2026_

## How Does G2 Rank Feedback Analytics Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 45,800+ Authentic Reviews
- 237+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Feedback Analytics Software
 ![G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence](https://www.g2.com/categories/feedback-analytics/grids.png?focus%5B%5D=541&focus%5B%5D=19432&focus%5B%5D=421&focus%5B%5D=15310&focus%5B%5D=23848&focus%5B%5D=62085&focus%5B%5D=13911&focus%5B%5D=150213)

Highlighted products: SurveyMonkey, Birdeye, Medallia Customer Experience, AskNicely, Glassbox, Resonate CX, Hotjar by Contentsquare, and Edge.

Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=medallia-customer-experience&focus%5B%5D=asknicely&focus%5B%5D=glassbox&focus%5B%5D=resonate-cx&focus%5B%5D=hotjar-by-contentsquare&focus%5B%5D=eyerate-reviews-edge)

**Sponsored**

### EdgeTier

Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Real-time integrations with every customer contact centre system - Proactive AI alerting with real time detection of unforeseen customer issues - Automated Agent QA performance reports and analysis - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis and emotion detection of all your customer and agent interactions - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2506&secure%5Bchosen_at%5D=2026-07-31T11%3A20%3A45Z&secure%5Bdisplayable_resource_id%5D=2506&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2506&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=115228&secure%5Bresource_id%5D=2506&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffeedback-analytics%3Famp%2525253Bpage%3D3%26page%3D14&secure%5Btoken%5D=7b8b6990ec86e4f43306cee83784063d4dc505e43d408786c7491394ec191fcf&secure%5Burl%5D=https%3A%2F%2Fwww.edgetier.com%2Fcustomer-conversation-analytics%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dg2-contact-center-2026&secure%5Burl_type%5D=custom_url)

### [LoudNClear](https://www.g2.com/products/loudnclear/reviews)

LoudNClear is a customer cloud solution designed for fast growing SaaS companies.

#### Who Is the Company Behind LoudNClear?

- **Seller:** [LoudNClear](https://www.g2.com/sellers/loudnclear)
- **Year Founded:** 2020
- **HQ Location:** Tel Aviv, IL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c2e9429e645c15a59d66f78b52b85ca7a4320911b993beacb22002d52b1a5db&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Floudnclear&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [LucidVueCX](https://www.g2.com/products/lucidvuecx/reviews)

LucidVueCX is an advanced customer analytics platform that aggregates and analyzes interactions across multiple channels—including voice calls, social media posts, online reviews, emails, and text messages—to provide businesses with a comprehensive, 360-degree view of their customer base. By leveraging state-of-the-art speech recognition and natural language understanding technologies, LucidVueCX transforms unstructured customer conversations into actionable insights, enabling organizations to enhance decision-making, improve customer experience, and drive business growth. Key Features and Functionality: - Cross-Channel Aggregation: Collects and consolidates customer interactions from various platforms, including phone calls, social media, emails, and online reviews, into a unified dashboard. - Advanced Speech Recognition: Utilizes cutting-edge AI-powered speech recognition to accurately transcribe and analyze voice interactions, ensuring high-quality data extraction. - Real-Time Trend Analysis: Identifies emerging trends, sentiments, and critical keywords within customer conversations, providing early warnings for shifts in buyer behavior and potential issues. - Compliance Monitoring: Automates the monitoring of 100% of customer interactions to ensure adherence to compliance standards and quality assurance protocols. - Intuitive Dashboard: Offers a user-friendly interface that presents high-level insights, relevant topics, and individual conversations, facilitating informed decision-making. Primary Value and Problem Solved: LucidVueCX addresses the challenge of capturing and analyzing vast amounts of customer feedback that often go unnoticed or are lost within siloed data systems. By automating the extraction and analysis of customer interactions across all channels, it provides businesses with actionable insights to: - Enhance Customer Experience: Understand customer sentiments and feedback to tailor services and products that meet evolving needs. - Improve Operational Efficiency: Identify and address operational issues, reduce product returns, and solve manufacturing problems by uncovering root causes through customer conversations. - Drive Revenue Growth: Discover new revenue opportunities by analyzing customer feedback for product insights and buying experiences. - Ensure Compliance: Monitor all customer interactions to maintain compliance with legal and quality standards, mitigating risks associated with non-compliance. By providing a non-intrusive, cost-efficient, and comprehensive solution, LucidVueCX empowers businesses to make data-driven decisions that enhance customer satisfaction and drive business success.

#### Who Is the Company Behind LucidVueCX?

- **Seller:** [Ignite-TEK](https://www.g2.com/sellers/ignite-tek)
- **Year Founded:** 2006
- **HQ Location:** United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6d1fb423253f97e181f5d633caa872ea15bebf5dbd8689401255a3d8cd15a939&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fignite-media-solutions%2F&secure%5Burl_type%5D=linkedin_company_website)  
31 employees on LinkedIn®

### [Lumero](https://www.g2.com/products/lumero/reviews)

Lumero bridges the gap between the data captured by your existing employee survey provider and the reporting your stakeholders actually need. Upload a spreadsheet export from any tool – from SurveyMonkey to Qualtrics – and Lumero transforms it into a suite of interactive reports: heatmaps, gap analysis, custom question groups and indices, key driver analysis, and AI-powered thematic comments analysis. Drill into results by any demographic grouping such as team, location, or role. Trend results back to previous surveys. Customise charts to match your preferences and company brand colours. Share results with leaders across your organisation through secure online logins or highly customisable PDF reports. Role-based permissions let you control exactly which demographics and features each user can access – keeping sensitive breakdowns visible only to the right people. Lumero makes light work of employee survey reporting.

#### Who Is the Company Behind Lumero?

- **Seller:** [Lumero](https://www.g2.com/sellers/lumero)
- **Year Founded:** 2026
- **HQ Location:** Auckland, NZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=541af0ee324d0f6567994c03271de8d8fad8105408b35db18f5bc6ac70aa8b6e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flumero-works%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®
- **Phone:** +64 21 111 7556

### [Luminoso Compass](https://www.g2.com/products/luminoso-compass/reviews)

Luminoso Compass applies artificial intelligence (AI) and natural language understanding (NLU) to accurately analyze streaming text-based data for any industry without lengthy setup time or training. Compass allows clients to easily upload, process, predict, and monitor streams of unstructured data, including support tickets, call transcripts, open-ended responses to real-time surveys, and chatbot or live chat transcripts. Data can be processed natively in 13 languages, including Chinese, Korean, Japanese, and Arabic. Our customers use Luminoso Compass to discover customer intent and appropriately label and categorize incoming data, and group similar data in real time to track trends. There are many ways customers utilize the insights that Compass uncovers including bot support, self-support automation, customer agent support, and issue tracking and prioritization to name a few. The product is flexible and can be deployed in standard or private Cloud, On-premise solution, or integrated into an end-to-end platform via the API.

#### Who Is the Company Behind Luminoso Compass?

- **Seller:** [Luminoso](https://www.g2.com/sellers/luminoso)
- **Year Founded:** 2010
- **HQ Location:** Boston, US
- **Twitter:** @LuminosoInsight  
1,610 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0f698e5c5bdc5d9f2d1bf6e95170f684cdf8ba69f033323745143efeeca0c9ca&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fluminosotech%2F&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

### [Mesma](https://www.g2.com/products/mesma/reviews)

Quality assurance processes can be complex, costly and ineffective. We help training providers, colleges, universities, schools, employability providers and government agencies simplify their approach and target resources where most needed to continuously improve.

#### Who Is the Company Behind Mesma?

- **Seller:** [Mesma](https://www.g2.com/sellers/mesma)
- **HQ Location:** UK, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=da58c98345a459bb65b55bcbd940630eb6e32e10e64a9ae26598216a6598cf86&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmesma-limited&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

### [Modu](https://www.g2.com/products/modu/reviews)

Modu is a hosted customer feedback and polling platform where you publish a branded board of modules (polls, voting, public suggestions, roadmaps, changelogs) and collect structured input from users. Teams can organize feedback by workspace and board, control access (public, password-protected, or SSO-required), and let users verify via email, Google, or SSO depending on settings. Modu includes an admin dashboard to create and manage modules, moderate suggestions, track engagement and voting, and configure branding, domains, and integrations. It’s best suited for product teams that want a lightweight, shareable feedback portal without building and maintaining the infrastructure themselves.

#### Who Is the Company Behind Modu?

- **Seller:** [Modu](https://www.g2.com/sellers/modu)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [moinAI](https://www.g2.com/products/moinai/reviews)

moinAI is the self-learning AI chatbot solution for digital customer communication of companies. No matter if marketing, sales or customer service - moinAIis the automation solution that helps to react quickly and efficiently to customer requests around the clock. Depending on the use case, this results in benefits such as increased customer satisfaction, more automated leads, an increased conversion rate and a reduction in support volume. Numerous companies from various industries have already optimized their customer communication with moinAI. These include Dräger, Geberit, Velux and Abus. The bandwidth of use cases ranges from first level support to marketing campaigns up to e-commerce strategies and many more. However, one thing is true for each of the above-mentioned use cases: the impressive KPIs resulting from automation. What makes moinAI so special is its ability to learn on its own. The so-called self-learning works by means of several AI-principles and ensures that moinAI is a self-runner in the truest sense of the word. Once the AI chatbot has been trained by us and implemented at the respective company, no further and costly training sessions on the part of the company are required. In addition, the language understanding is Natural-Language-Processing-based (NLP-based), which means that the AI does not understand user queries on the basis of keywords, but instead identifies semantic relationships, which makes it possible to understand long and complicated sentences. Through NLP and AI, moinAI therefore understands even complex messages and learns independently with each user conversation. Thus moinAI offers a system that grows with the needs and requirements of the company. By the way, moinAI is a product of knowhere GmbH. knowhere is a company from Hamburg, Germany, founded in 2015 and specialized in the implementation of intelligent chatbots for websites and messenger apps.

#### Who Is the Company Behind moinAI?

- **Seller:** [knowhere](https://www.g2.com/sellers/knowhere)
- **Year Founded:** 2015
- **HQ Location:** Hamburg, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5bea8f75b925bed3d2ed2dd844501b8772856c72a14e145b19d79f8284b935fc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmoinai&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

### [Myliba](https://www.g2.com/products/myliba/reviews)

Myliba is a performance management platform that turns strategy into actionable goals while fostering a high-performance culture. It combines essential tools like OKRs, CFRs, KPIs, coaching, and more into one integrated system. Myliba connects teams, leaders, and locations through shared goals and values. Focusing on individual engagement and willingness, Myliba supports authentic leadership and sustainable culture building. It empowers companies to manage not only goals but also the culture behind them. The platform offers real-time insights across individuals, teams, and the organization. Key analytics include: ✔️ OKR ✔️ Employee NPS ✔️ Engagement & Willingness Scores ✔️ 360° Feedforward & Feedback ✔️ 45° Leadership Decision Insights ✔️ Keeper Test ✔️ OKR & KPI Progress ✔️ Coaching & CFR Tracking Myliba simplifies performance with a single solution, delivering up to 82% cost efficiency compared to using separate tools.

#### Who Is the Company Behind Myliba?

- **Seller:** [Myliba](https://www.g2.com/sellers/myliba)
- **Year Founded:** 2022
- **HQ Location:** Mildenhall, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1b1a4e20f0899b00ec26fbb9813ebe5965b1760d640059d7ec206661bf391104&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmyliba&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

### [Outset.ai](https://www.g2.com/products/outset-ai/reviews)

Outset is an AI-moderated user research platform that enables product, UX, and research teams to conduct live, one-on-one qualitative interviews at scale. The platform is designed to help organizations collect in-depth customer insights more efficiently than traditional moderated interviews or survey-based research methods. Outset uses an AI interviewer to facilitate real-time, conversational interviews with research participants. During each session, the AI asks adaptive follow-up questions based on participant responses, allowing teams to explore motivations, context, and emotional drivers without relying on static scripts. This approach supports qualitative research use cases that typically require human moderation, while reducing scheduling constraints and operational overhead. The platform is commonly used by UX researchers, product managers, design teams, and insights teams at mid-sized and enterprise organizations. Typical use cases include product discovery, usability testing, concept evaluation, customer feedback collection, and exploratory research conducted across distributed or global participant groups. Outset supports end-to-end research workflows, from interview execution to insight synthesis. After each interview, teams receive automatically generated transcripts, summaries, and themes, making it easier to analyze findings and share results with stakeholders across product, design, and leadership teams. Key features and capabilities include: -AI-moderated, live qualitative interviews with dynamic, context-aware follow-up questions -Support for one-on-one interviews conducted asynchronously across time zones -Automated transcription and structured interview summaries -Centralized access to qualitative insights for collaboration and reporting Primary benefits for organizations include: -Increased research velocity without increasing headcount -Greater consistency across interviews compared to manual moderation -Improved accessibility to qualitative insights for cross-functional teams Outset is typically implemented by teams seeking to scale qualitative research while maintaining methodological rigor, security standards, and alignment with existing research and design workflows.

#### Who Is the Company Behind Outset.ai?

- **Seller:** [Outset](https://www.g2.com/sellers/outset)
- **Year Founded:** 2022
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=368c7f7afba9a691d7753d29f99ae0de939dec1ea3208b2f7396462bd06c78c8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F89983910%2F&secure%5Burl_type%5D=linkedin_company_website)  
21 employees on LinkedIn®

### [Pilea](https://www.g2.com/products/pilea/reviews)

Pilea is an intelligent customer research platform designed to save product teams 40+ hours of work every week. By collecting, centralizing, and analyzing customer feedback from a wide range of integrations, Pilea helps you make well-researched product decisions at an instant.

#### Who Is the Company Behind Pilea?

- **Seller:** [Pilea Insights](https://www.g2.com/sellers/pilea-insights)
- **Year Founded:** 2019
- **HQ Location:** Vitosha, BG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eb215440c73c360ed43998ec2f4759ac750b1812a70ae9109d604032570100f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetpilea%2F&secure%5Burl_type%5D=linkedin_company_website)  
39 employees on LinkedIn®

### [Plaudera](https://www.g2.com/products/plaudera/reviews)

Plaudera is a customer feedback tool with a public feature request board, voting, and an embeddable widget. Collect customer feedback and feature requests in one place. Let users vote on priorities. Ship the ideas that matter most — with AI handling the duplicates.

#### Who Is the Company Behind Plaudera?

- **Seller:** [Plaudera](https://www.g2.com/sellers/plaudera)
- **HQ Location:** N/A
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=01f7b4b772504cbf3b2e0124c2041b9c2b7c34be150602ba8f646bdad4211f9e&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fplauderaapp%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Player XP](https://www.g2.com/products/player-xp/reviews)

Player XP offers you a new way to monitor your Online Communities, helping you react quickly and make decisions based on your player feedback from User Reviews, message boards, and Social Data. All of this is presented to you in a live, interactive dashboard allowing you to monitor all of your data in one location. ONLINE COMMUNITY AGGREGATION & ANALYSIS Player XP makes it easy for you to monitor & evaluate your community posts & comments. We can transform the unstructured text into a form that allows for deep analysis and tracking across all of your teams. This is presented in an easy-to-read manner in our dashboard. INCREASED VISIBILITY Player XP harnesses the power of Machine Learning to monitor and analyse player feedback from across the web. We bring all of your community posts & comments into one dashboard, which includes many features that can help you segment and analyse your data. Not only this, but we also help eliminate the noise and identify the subjects that matter the most to your community. With Player XP you can increase your community visibility whilst also ensuring your reporting quality remains extremely high and data-rich. SAVE TIME You can use our visualisation and analysis features to find subjects within your data which are being discussed the most within your community. We pride ourselves on giving you the ability to view the top-level overview of your community but also being able to give you the opportunity to find the individual topics in all of your data which could be having an impact on the sentiment of your community. Player XP's Dynamic Reporting & Interaction Explorer can help you produce weekly sentiment reports without having to read through and analyse every post across your community channels. We do the tedious work for you! UNIFY YOUR REPORTING By introducing Player XP's industry-focused sentiment analysis to your team, you also benefit from a standardised reporting metric that allows you to easily measure player satisfaction and see the impact of changes over time. Player XP's world-class sentiment system is trained on millions of pieces of games feedback, allowing for a deep understanding of how players talk when talking about games online. We can get this data from inside the game or from your official forums. Player XP also makes it extremely easy for you to compare your games with any of your other titles, or your competitor's titles. This can be included in your weekly or monthly reports.

#### Who Is the Company Behind Player XP?

- **Seller:** [Hertzian](https://www.g2.com/sellers/hertzian)
- **Year Founded:** 2015
- **HQ Location:** Truro, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9e0a5c54f624889b45ba9433dbc191fc352794ad827e6315eb7c331181f5d007&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhertzian&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

### [Pobuca Experience Cloud](https://www.g2.com/products/pobuca-experience-cloud/reviews)

Pobuca Experience Cloud can help you measure Customer Experience, design the right strategy based on KPIs, & then improve loyalty, customer service, & customer engagement through personalization. Pobuca Experience Cloud leverages AI to analyze what customers say in every touchpoint (calls, emails, chats, social, etc) & produces Customer Experience metrics & Voice of Customer insights. It automatically measures your CX & Loyalty by analyzing dark data that you already have untapped.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Pobuca Experience Cloud?

- **Seller:** [Pobuca](https://www.g2.com/sellers/pobuca-dffeaa58-46dd-4e1e-ac18-08aa406e449f)
- **Year Founded:** 2000
- **HQ Location:** London, Athens
- **Twitter:** @siebenGR  
174 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=782fcee60fd9cb8eba70d83bd6367ff7f079180d03ee11249aa32106b90a890b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpobuca%2F&secure%5Burl_type%5D=linkedin_company_website)  
63 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Pobuca Experience Cloud?

**["A suitable platform for sales order and advertisement software."](https://www.g2.com/survey_responses/pobuca-experience-cloud-review-3129953)**

**Rating:** 5.0/5.0 stars

_— Dennis M._

[Read full review](https://www.g2.com/survey_responses/pobuca-experience-cloud-review-3129953)

#### What Are G2 Users Discussing About Pobuca Experience Cloud?

- [What is Pobuca Experience Cloud used for?](https://www.g2.com/discussions/what-is-pobuca-experience-cloud-used-for)

### [ProductPulse](https://www.g2.com/products/productpulse/reviews)

ProductPulse is an AI powered product intelligence platform based in Amsterdam and founded in 2025. We believe that every single interaction between your Go To Market team and your customers represents a goldmine of potential product feedback. However, in most modern organizations, this data is far too scattered and time consuming for any human to analyze or tag manually. This creates a disconnect where product managers spend more time digging through spreadsheets than they do solving core problems. Our platform serves as an intelligent bridge between your customer facing teams and your product roadmap. ProductPulse automatically transforms fragmented pieces of customer feedback into a prioritized and evidence based overview of exactly what your users are asking for. By leveraging native connections to your existing Go To Market tools like HubSpot, the platform allows everyone in the company to automate the tedious process of feedback collection and sentiment analysis. Once the connection is established, ProductPulse continuously syncs data from every relevant customer interaction. This includes support tickets, emails associated with active deals, and meeting transcripts. This data flows in real time to maintain an evolving log of customer needs. Our AI automatically analyzes and groups this information so that product managers can see the big picture without performing any manual digging. The platform provides direct visibility into several critical business metrics. You can instantly see what customers said before they churned, identify the specific questions prospects are asking during the sales cycle, and view the total MRR value associated with each feedback group. ProductPulse also tracks the frequency of feedback over time and provides direct links back to the original source. This ensures that every product decision is backed by authentic customer stories and quotes. By automating the collection and tagging process, ProductPulse empowers product managers to focus on their most valuable work which is ensuring that the underlying problems of their customers get solved.

#### Who Is the Company Behind ProductPulse?

- **Seller:** [ProductPulse](https://www.g2.com/sellers/productpulse)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Pulse](https://www.g2.com/products/pulse-connect-pulse/reviews)

Pulse Connect is a powerful social impact assessment and reporting platform designed for organizations that need streamlined, data-driven insights. With automated report creation, users can generate custom PDF reports based on their unique data criteria, ensuring stakeholders receive the most relevant and actionable insights. Our platform not only allows organizations to tailor reports, but also automates distribution—reports can be scheduled and sent via email, SMS, or WhatsApp through our campaign automation feature. Whether you're tracking program effectiveness, donor impact, or team progress, Pulse Connect simplifies impact measurement and reporting to help you focus on what matters most. Enhance your strategic decision-making with automated social impact reporting—all in one intuitive platform.

#### Who Is the Company Behind Pulse?

- **Seller:** [Pulse Connect](https://www.g2.com/sellers/pulse-connect)
- **Year Founded:** 2023
- **HQ Location:** Boston, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bbdfccee1c7ff38f4455393901e27008a30a276e90435e020e595bf88df15b6b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F93600842&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

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[Browse Feedback Analytics Themes](/categories/feedback-analytics/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated October 3, 2024

Feedback analytics software enables businesses to consolidate and analyze their customer feedback within a single platform. This type of software leverages the capabilities of [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) to extract actionable insights from unstructured text data, which can be sourced from a variety of different feedback channels, such as review sites, social media, surveys, and customer service tools. Feedback analytics software helps businesses analyze customer sentiment and uncover trends or patterns, empowering them to take action on feedback and improve customer experience (CX).

Feedback analytics solutions allow users to import feedback through integrations with [survey software](https://www.g2.com/categories/survey), social media, and customer service software such as [help desk software](https://www.g2.com/categories/help-desk), [live chat software](https://www.g2.com/categories/live-chat), and [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management). All-in-one feedback analytics solutions offer these integrations in addition to built-in survey capabilities for soliciting customer feedback or reviews. Businesses may also use [text analysis software](https://www.g2.com/categories/text-analysis) for analyzing other types of unstructured text data; however, feedback analytics software is designed specifically for extracting insights from customer feedback.

To qualify for inclusion in the Feedback Analytics category, a product must:

- Centralize customer feedback collected from multiple sources and channels
- Use NLP to extract insights from text feedback, including key phrases, sentiment, and trends
- Provide dashboards and visualizations for text data
- Integrate with review sites, survey tools, or help desks through which users can source customer feedback

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