# Best Feedback Analytics Software for Small Business - Page 2

## How Many Feedback Analytics Software Products Does G2 Track?

**Total Products under this Category:** 237

### Category Stats (Jul 2026)

- **Average Rating:** 4.61/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Yellow Tokens (+1.75%) - Among all products in this category, Yellow Tokens recorded the largest rating increase compared to last month

_Last updated: July 29, 2026_

## How Does G2 Rank Feedback Analytics Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 45,800+ Authentic Reviews
- 237+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Feedback Analytics Software
 ![G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence](https://www.g2.com/categories/feedback-analytics/grids.png?focus%5B%5D=541&focus%5B%5D=19432&focus%5B%5D=13911&focus%5B%5D=150213&focus%5B%5D=15310&focus%5B%5D=1276594&focus%5B%5D=27701&focus%5B%5D=16314)

Highlighted products: SurveyMonkey, Birdeye, Hotjar by Contentsquare, Edge, AskNicely, Featurebase, Medallia Agent Connect, and Dialpad Connect.

Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=hotjar-by-contentsquare&focus%5B%5D=eyerate-reviews-edge&focus%5B%5D=asknicely&focus%5B%5D=featurebase&focus%5B%5D=medallia-agent-connect&focus%5B%5D=dialpad-connect&segment=small-business)

**Sponsored**

### unitQ

unitQ is the AI quality intelligence platform that unifies every customer signal into one system, connects it to your most critical business metrics, and tells every team exactly what to prioritize — before your KPIs move. Built on six purpose-built products in one platform, unitQ gives organizations everything they need to detect issues the moment they emerge, understand their business impact, benchmark quality against competitors, evaluate every support interaction, uncover qualitative insight at scale, and act on what customers are saying across social — all from a single source of truth. The result: product, engineering, CX, and leadership teams stop working from fragmented tools and different versions of customer reality — and start making faster, more confident decisions grounded in what customers are actually experiencing right now. The products millions of consumers love every day — including Pinterest, Adobe, PayPal, and Bumble — trust unitQ to close the gap between what customers experience and what companies know about it. Video: https://vimeo.com/1185696845/72c8d2dbbf?share=copy&fl=sv&fe=ci

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2506&secure%5Bchosen_at%5D=2026-07-31T17%3A32%3A24Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=134003&secure%5Bresource_id%5D=2506&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffeedback-analytics%2Fsmall-business%3Fpage%3D2%26segment%3Dsmall-business&secure%5Btoken%5D=6aa35271e58dc0a7c966e87e034efda915806456de436c62706cc85e805687ba&secure%5Burl%5D=https%3A%2F%2Funitq.com%2Fproduct&secure%5Burl_type%5D=paid_promos)

### [Zonka Feedback](https://www.g2.com/products/zonka-feedback/reviews)

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time. Whether it’s digital journeys and product feedback or frontline and support experiences across locations, Zonka Feedback empowers teams to understand customer experience, reduce churn, improve satisfaction, and drive growth. With easy-to-use yet powerful surveys for NPS, CSAT, CES, and more, businesses can run transactional and relationship programs and capture feedback across email, SMS, WhatsApp, web, in-app, in-product, kiosks, and offline touchpoints. Zonka Feedback seamlessly integrates with leading CRM, Helpdesk, and Marketing platforms, including Salesforce, HubSpot, Intercom, and Zendesk, to trigger surveys and sync scores, creating a holistic 360° view of the customer journey. With out-of-the-box reports, trends, and insights, teams can easily analyze data to drive informed CX improvements. Zonka’s AI Feedback Intelligence unifies feedback analytics and experience signals from tickets, chats, reviews, calls, social, and surveys—sources that often live in silos—into a single platform to deliver actionable insights. Powered by Thematic Analysis, Impact & Sentiment Scoring, Entity Recognition, and Agentic AI, it gives teams instant clarity on what’s working, what’s broken, and where to focus across themes, functions, and locations. Insights Assistant enables teams to instantly query their feedback data and get clear, AI-driven answers to critical questions, such as what’s driving churn, what’s frustrating users, which product enhancements matter most, and more. Zonka Feedback simplifies & speeds up closing the feedback loop with a centralized inbox, case management, reputation management, and intelligent automation. Feedback is routed to the right teams, follow-ups are triggered instantly, and businesses can respond directly to customer feedback and online reviews, proactively engaging detractors and turning negative experiences into loyalty-building moments. \*\*Key Capabilities\*\* - Effortless NPS, CSAT, CES survey & VoC program - Collect responses via Email, SMS, WhatsApp, Web, In-App, Kiosks & more - AI Feedback Intelligence with thematic, sentiment, impact analysis & entity recognition - Reputation Management to unify, monitor, and respond to online reviews - Centralized Inbox with collaborative view, tagging, and tasks - Case Management with tickets, assignments, and direct customer communication - Real-time Alerts via Email, SMS, WhatsApp, Slack, and Microsoft Teams - Workflow Automation to trigger actions and close the loop faster - Reporting & Analytics with out-of-the-box dashboards and trends - Integrations with 50+ platforms, including Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Microsoft Dynamics, Zapier and more.

**Average Rating:** 4.7/5.0

**Total Reviews:** 79

#### How Do G2 Users Rate Zonka Feedback?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.1/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 8.5/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.6/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Zonka Feedback?

- **Seller:** [Zonka Feedback](https://www.g2.com/sellers/zonka-feedback)
- **Company Website:** www.zonkafeedback.com
- **Year Founded:** 2014
- **HQ Location:** Gurugram, Haryana
- **Twitter:** @zonkafeedback  
1,270 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=21dcdce5a8a4ce8df49b19d8116c029f20c9b1fb827ed2e623f63c57dae1638f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3881439%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Marketing and Advertising, Education Management
- **Company Size:** 63% Small, 30% Medium

#### What Do G2 Reviewers Say About Zonka Feedback?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **responsive and exceptional support** offered by Zonka Feedback, enhancing their overall experience significantly.
- Users find Zonka Feedback's **ease of use and setup** exceptional, enhancing customer experience and engagement efficiently.
- Users commend Zonka Feedback for its **massive improvements and feature updates** enhancing customer experience and feedback collection.
- Users commend Zonka Feedback for its **excellent data management** , praising its customization options and supportive integration.
- Users praise the **ease of use** of Zonka Feedback, appreciating its straightforward setup and seamless integration.

##### Cons

- Users face **software instability** within Zonka Feedback, experiencing bugs and confusing navigation that impede usability.
- Users experience **call issues** with Zonka Feedback, limiting in-house reviews and affecting the survey process.
- Users note a **slight learning curve** with advanced features, though excellent support helps ease the transition.
- Users find the **layout issues** of Zonka Feedback frustrating, with confusing navigation and unexpected functionality locations.
- Users report a **slight learning curve** with advanced features, but commend the excellent support for assistance.

#### What Are Recent G2 Reviews of Zonka Feedback?

**["A Strategic Asset for Client Success and Brand Growth"](https://www.g2.com/survey_responses/zonka-feedback-review-12252252)**

**Rating:** 5.0/5.0 stars

_— Khurram K._

[Read full review](https://www.g2.com/survey_responses/zonka-feedback-review-12252252)

**["Zonka Feedback - Intuitive, Customizable, and Seamlessly Integrative"](https://www.g2.com/survey_responses/zonka-feedback-review-12565883)**

**Rating:** 5.0/5.0 stars

_— Colin C._

[Read full review](https://www.g2.com/survey_responses/zonka-feedback-review-12565883)

#### What Are G2 Users Discussing About Zonka Feedback?

- [What are feedback programs?](https://www.g2.com/discussions/what-are-feedback-programs)
- [Which are the tools used for feedback?](https://www.g2.com/discussions/which-are-the-tools-used-for-feedback)
- [What is zonka?](https://www.g2.com/discussions/what-is-zonka)
- [What are the features of a good customer feedback system?](https://www.g2.com/discussions/what-are-the-features-of-a-good-customer-feedback-system)

### [AnyRoad](https://www.g2.com/products/anyroad/reviews)

AnyRoad is the leading platform for consumer engagement that enables brands to transform consumer events and brand experiences into long-term customer loyalty and revenue. Brands like Diageo, Budweiser, The North Face, and Westfield use AnyRoad to: • Power more effective consumer engagement with a deeper understanding of audiences • Make smarter, data-driven decisions to invest in and improve events resulting in retail sales • Connect experiential to the rest of your consumer journey through integrated systems

**Average Rating:** 4.7/5.0

**Total Reviews:** 65

#### How Do G2 Users Rate AnyRoad?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.0/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 8.9/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind AnyRoad?

- **Seller:** [AnyRoad](https://www.g2.com/sellers/anyroad)
- **Year Founded:** 2014
- **HQ Location:** San Francisco, CA
- **Twitter:** @anyroad  
1,377 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aff5429752570a7ba70ca977b674776c8ea44fe023bd6cbfe9730bd89f434a28&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fanyroad%2F&secure%5Burl_type%5D=linkedin_company_website)  
338 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Food & Beverages, Leisure, Travel & Tourism
- **Company Size:** 47% Small, 41% Medium

#### What Do G2 Reviewers Say About AnyRoad?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **efficiency of appointment management** in AnyRoad, streamlining their event organization on a single platform.
- Users appreciate the **ease of use** of AnyRoad for managing events in a single platform.
- Users value the **convenience of event management** offered by AnyRoad, streamlining their planning process effectively.

##### Cons

- Users find the **interface not very intuitive** , leading to occasional confusion during usage of AnyRoad.
- Users find the **interface color choices and intuitiveness** of AnyRoad lacking, affecting their overall usability experience.
- Users find the **interface colors and intuitiveness lacking** , which can hinder their overall user experience with AnyRoad.

#### What Are Recent G2 Reviews of AnyRoad?

**["AnyRoad Turns Brand Experiences into Measurable, Data-Driven Customer Insights"](https://www.g2.com/survey_responses/anyroad-review-12735547)**

**Rating:** 4.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/anyroad-review-12735547)

**["All-in-One Solution for Effortless Event Management"](https://www.g2.com/survey_responses/anyroad-review-9864033)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/anyroad-review-9864033)

#### What Are G2 Users Discussing About AnyRoad?

- [What is AnyRoad used for?](https://www.g2.com/discussions/what-is-anyroad-used-for)

### [Chattermill](https://www.g2.com/products/chattermill/reviews)

Chattermill is the AI-native customer experience intelligence (CXI) platform that unifies fragmented feedback and surfaces what to act on first. Built for the agentic era, it's used by CX, Voice of Customer (VoC), product, support, and insights teams at enterprise brands who need to turn scattered feedback into a clear next move, not another dashboard nobody opens. Chattermill connects to 100+ feedback channels, including surveys, reviews, support tickets, conversations, and social media. It translates and transcribes feedback in 100+ languages, enriches every signal with context (customer ID, channel, location), and classifies each piece of feedback with Lyra, Chattermill's proprietary AI model. Lyra combines aspect-based sentiment analysis, supervised learning, and large language models, so categorization stays consistent even at high volume. Once feedback is organized, teams get metrics tracking for NPS, CSAT, and sentiment, precision insights that point to specific issues and opportunities, AI summaries backed by real customer quotes, impact analysis that shows what's actually moving key metrics, and anomaly detection that flags spikes before they escalate. Reports and dashboards make it easy to share findings and keep every team working from the same picture. Chattermill also connects directly into AI agents through MCP and Skills, so teams can query verified customer intelligence from Claude, ChatGPT, or any MCP-compatible agent without leaving their workflow. Lyra Agent, Chattermill's natively-integrated CX agent, works in the background to surface high-impact insights on its own. Uber, HelloFresh, Booking.com, Tesco, JustEat, and H&M use Chattermill to understand their customers. Uber has 400+ users across CX, product, and operations. HelloFresh used it to launch 7 new brands built around what customers were asking for. Footasylum cut contacts per transaction by 42.8%. Chattermill is SOC 2 Type II and ISO 27001 certified, and compliant with GDPR and CCPA. G2 has recognized Chattermill as a Grid Leader and Momentum Leader in Feedback Analytics.

**Average Rating:** 4.4/5.0

**Total Reviews:** 236

#### How Do G2 Users Rate Chattermill?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.4/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 8.5/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Chattermill?

- **Seller:** [Chattermill](https://www.g2.com/sellers/chattermill)
- **Year Founded:** 2015
- **HQ Location:** London
- **Twitter:** @ChattermillAI  
460 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d74c2a4d9f3274c1f06539a6eb989c4d31b2029de64343d6b01930fb2b7d0fd6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9443815%2F&secure%5Burl_type%5D=linkedin_company_website)  
76 employees on LinkedIn®
- **Ownership:** Private

#### Who Uses This Product?

- **Who Uses This:** Senior Product Manager, Product Manager
- **Top Industries:** Retail, Financial Services
- **Company Size:** 48% Medium, 45% Large

#### What Do G2 Reviewers Say About Chattermill?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Chattermill's **ease of use** exceptional, enabling quick access to valuable insights without extensive training.
- Users value the **real-time feedback management** of Chattermill, enhancing their ability to respond swiftly to customer reviews.
- Users value the **clarity of customer insights** from Chattermill, enabling informed decisions and improved service strategies.
- Users value the **actionable insights** generated by Chattermill, which greatly enhance service quality and decision-making.
- Users appreciate the **cleanliness and organization of reviews** in Chattermill, enhancing the analysis of customer feedback.

##### Cons

- Users find **insufficient information** in Chattermill, noting a steep learning curve and a need for better guidance.
- Users find the **interface not intuitive** , making it challenging to access insights and create dashboards efficiently.
- Users note that the **AI limitations** hinder insights and guidance, affecting the overall analytical experience.
- Users experience **inaccuracy** issues with Chattermill's AI, leading to misclassifications and unreliable insights at times.
- Users find the **complex usability** of Chattermill challenging, especially for occasional users and new adopters.

#### What Are Recent G2 Reviews of Chattermill?

**["Intuitive Feedback Analysis with Room for Deeper Insights"](https://www.g2.com/survey_responses/chattermill-review-10437099)**

**Rating:** 4.0/5.0 stars

_— Thomas Z._

[Read full review](https://www.g2.com/survey_responses/chattermill-review-10437099)

**["Chattermill Turns Multilingual Customer Feedback into Actionable Product Insights"](https://www.g2.com/survey_responses/chattermill-review-12772265)**

**Rating:** 4.5/5.0 stars

_— Florent J._

[Read full review](https://www.g2.com/survey_responses/chattermill-review-12772265)

#### What Are G2 Users Discussing About Chattermill?

- [What is Chattermill used for?](https://www.g2.com/discussions/what-is-chattermill-used-for) - 1 comment

### [Kimola](https://www.g2.com/products/kimola/reviews)

Kimola lets you scrape and collect feedback from 30+ channels, then analyze, classify, and summarize it all—from product reviews and survey responses to chats and call-center conversations. Whether it’s e-commerce reviews, CSAT responses, or support tickets, Kimola transforms raw feedback into structured insights you can act on. Trusted by clients across 90+ countries Trusted by clients in 90+ countries, 1000+ businesses, Kimola is used by global enterprises like P&G Singapore, Pizza Hut Spain, Michelin Brazil, Honda Netherlands, Costa Coffee UK, Lufthansa Airlines as well as growing SMBs including Plan3, Astropay and Blueberry Markets. Our users range from product and #CX teams to mobile applications, museums, restaurants, and even pilates studios—proving that understanding your customers matters in every industry. Here are TOP features why 1000+ companies choose Kimola: - Collect reviews and conversations across web, social media, mobile App Stores, e-commerce sites, Tripadvisor, Trustpilot, Google Business and more or upload your custom dataset: Your customers are talking everywhere. Kimola makes it easy to gather their voices from websites, social media, mobile app stores, e-commerce platforms, Intercom, Zendesk, and trusted sources like Tripadvisor, Trustpilot, and Google Business—all in one place. - Auto-Classify instantly and analyze themes with multi-labels & multi-sentiments: No need for prior AI training to analyze your reviews. Just upload your dataset and analyze reviews instantly with multi-aspects and multi-sentiments. Because all researchers will know that single labels won't work for the best insights! - Create Custom Models without even training - Create Summarizations No more sifting through thousands of reviews. Kimola automatically generates structured summaries—from feature requests and pain points to usage motivations and executive-ready reports—so you can take action faster. - Export reports to Powerpoint, PDF, Excel, CSV Easily share your findings across teams. Export your insights in PowerPoint, Excel, or CSV formats to plug directly into your reporting workflows. - Analyze in 30+ languages over 95,4% accuracy rate. Kimola analyzes customer feedback in over 30 languages with a very high accuracy rate, helping you understand your audience like never before.

**Average Rating:** 4.8/5.0

**Total Reviews:** 24

#### How Do G2 Users Rate Kimola?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.3/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 9.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Kimola?

- **Seller:** [Kimola](https://www.g2.com/sellers/kimola)
- **Year Founded:** 2014
- **HQ Location:** San Francisco, CALIFORNIA
- **Twitter:** @kimola101  
857 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=df70e1241db47cc9e8b7bb9b348be3b4a136b73d6e125e0f5c8be761f28e8482&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkimola&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 63% Small, 29% Medium

#### What Do G2 Reviewers Say About Kimola?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **exceptional accuracy** of Kimola's thematic and sentiment analysis, surpassing other tools significantly.
- Users highlight the **ease of use** of Kimola, enjoying effortless setup and intuitive interface for analysis.
- Users find Kimola to be a **time-saving tool** , enabling efficient analysis of thousands of reviews in just hours.
- Users commend Kimola's **responsive customer support** , consistently providing helpful assistance when needed for seamless use.
- Users appreciate the **ease of understanding customer feedback** with Kimola's accurate insights and intuitive interface.

##### Cons

- Users find Kimola **lacking features** such as email reports and surveys, with hopes for future improvements.
- Users find the **poor interface design** frustrating, complicating the process of purchasing credits and onboarding.
- Users find the **complex setup** of Kimola challenging, especially for those unfamiliar with the onboarding process.
- Users find it frustrating that **email functionality issues** are not currently addressed in Kimola, affecting usability.
- Users find the **export limitations** frustrating, wishing for more insightful summaries and better presentation options.

#### What Are Recent G2 Reviews of Kimola?

**["Flexible, Powerful AI for Large-Scale Customer Feedback Analysis"](https://www.g2.com/survey_responses/kimola-review-12772081)**

**Rating:** 4.5/5.0 stars

_— Rens v._

[Read full review](https://www.g2.com/survey_responses/kimola-review-12772081)

**["Efficient Sentiment Analysis with Robust Reporting"](https://www.g2.com/survey_responses/kimola-review-12752848)**

**Rating:** 5.0/5.0 stars

_— Pragya S._

[Read full review](https://www.g2.com/survey_responses/kimola-review-12752848)

### [Enterpret](https://www.g2.com/products/enterpret-inc-enterpret/reviews)

Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually tagging and processing feedback quickly becomes unmanageable. Without comprehensive, trustworthy feedback data, product decisions often fall victim to recency bias or whoever speaks the loudest. Enterpret solves this challenge as a Unified Customer Feedback Intelligence platform, consolidating feedback from every critical channel—including Zendesk, Slack, Twitter, NPS surveys, app store reviews, and community forums—into a single source of truth. Leveraging advanced AI, Enterpret automatically categorizes and organizes feedback into a structured hierarchy, surfacing deep, actionable insights that authentically capture the Voice of the Customer. Teams rely on these insights to spot trends, enhance customer retention, drive revenue growth, prioritize effectively, and ensure alignment on the most impactful customer issues. Leading customer-centric companies like Canva, Notion, Strava, Hinge, and The Farmer's Dog use Enterpret to deliver exceptional customer experiences and fuel their growth through insightful feedback analysis.

**Average Rating:** 4.5/5.0

**Total Reviews:** 111

#### How Do G2 Users Rate Enterpret?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.5/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 8.5/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.9/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Enterpret?

- **Seller:** [Enterpret](https://www.g2.com/sellers/enterpret-733ec72e-3cd6-4de8-990e-004c4a6e0c6a)
- **Company Website:** www.enterpret.com
- **Year Founded:** 2020
- **HQ Location:** San Francisco, US
- **Twitter:** @enterpret\_ai  
873 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0d2994272e359ad8a9346fa2dd8f10fcc2f94350faf5942f4d1e6793eb05b196&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fenterpret%2F&secure%5Burl_type%5D=linkedin_company_website)  
73 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Medium, 31% Large

#### What Do G2 Reviewers Say About Enterpret?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Enterpret extremely **easy to use** , streamlining feedback analysis and saving time with insightful data summaries.
- Users value the **effective feedback management** of Enterpret, enabling data-driven insights and efficient pattern recognition.
- Users find Enterpret's **insights generation** powerful, effectively summarizing feedback and visualizing trends effortlessly.
- Users benefit from **insightful analysis** that enhances understanding of customer feedback and trends throughout their workflow.
- Users praise Enterpret's **excellent customer support** , highlighting prompt responses and effective solutions to any issues encountered.

##### Cons

- Users face **integration issues** with Enterpret, causing delays and limiting functionality with existing tools.
- Users find the **difficult setup** of Enterpret hampers effective integration and complicates data management efforts.
- Users face a **steep learning curve** with Enterpret, but the robust features become enjoyable once mastered.
- Users find **filtering issues** challenging, leading to difficulty in extracting meaningful insights from the tool.
- Users face issues with **inaccuracy** in Enterpret's information, leading to confusion and unreliable summaries.

#### What Are Recent G2 Reviews of Enterpret?

**["Dedicated Integration Support, Flexible Dashboards, and Flexible AI Chat"](https://www.g2.com/survey_responses/enterpret-review-13087134)**

**Rating:** 4.5/5.0 stars

_— Verified User in Mental Health Care_

[Read full review](https://www.g2.com/survey_responses/enterpret-review-13087134)

**["Cuts down manual review time significantly"](https://www.g2.com/survey_responses/enterpret-review-12349543)**

**Rating:** 4.0/5.0 stars

_— Scott W._

[Read full review](https://www.g2.com/survey_responses/enterpret-review-12349543)

### [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews)

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands.

**Average Rating:** 4.3/5.0

**Total Reviews:** 725

#### How Do G2 Users Rate Qualtrics Customer Experience?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.3/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Qualtrics Customer Experience?

- **Seller:** [Qualtrics](https://www.g2.com/sellers/qualtrics)
- **Company Website:** www.qualtrics.com
- **Year Founded:** 2002
- **HQ Location:** Provo, UT
- **Twitter:** @Qualtrics  
42,137 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d1ec005b3e09b6d51d9a439f06be24a872c533df3b3b8c47b5851a8358ecb22&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F314350%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,231 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Community Manager, Business Data Analyst
- **Top Industries:** Information Technology and Services, Higher Education
- **Company Size:** 52% Large, 36% Medium

#### What Do G2 Reviewers Say About Qualtrics Customer Experience?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Qualtrics Customer Experience, making data collection and analysis accessible for everyone.
- Users value the **powerful analytics** of Qualtrics Customer Experience, enabling insightful understanding and enhancement of customer journeys.
- Users find Qualtrics to be **extremely helpful** in improving customer satisfaction and streamlining service procedures.
- Users value the **deep insights generation** from Qualtrics, enhancing customer satisfaction and retention through effective data analysis.
- Users value the **strong analytics and reporting capabilities** of Qualtrics for deep insights into customer feedback.

##### Cons

- Users find the **complexity** of Qualtrics challenging, especially new users needing only basic survey functionalities.
- Users find that Qualtrics has a great interface but requires **improvement on custom setup** and Text iQ functionality.
- Users find **limited customization** challenging, especially when trying to simplify the platform for basic survey needs.
- New users may find the **complexity of the interface** overwhelming, making initial setup and navigation challenging.
- Users find the pricing of Qualtrics to be **high** , making it challenging for smaller teams with limited budgets.

#### What Are Recent G2 Reviews of Qualtrics Customer Experience?

**["Versatile Insights, Needs Better Reports"](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12680062)**

**Rating:** 4.5/5.0 stars

_— Sandra H._

[Read full review](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12680062)

**["Flexible Feedback Tool with Customization Challenges"](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12708025)**

**Rating:** 4.0/5.0 stars

_— David K._

[Read full review](https://www.g2.com/survey_responses/qualtrics-customer-experience-review-12708025)

#### What Are G2 Users Discussing About Qualtrics Customer Experience?

- [What is Qualtrics Customer Experience used for?](https://www.g2.com/discussions/what-is-qualtrics-customer-experience-used-for)
- [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) - 1 comment
- [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) - 1 comment
- [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) - 1 comment, 1 upvote
- [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) - 1 comment

### [Canvs](https://www.g2.com/products/canvs-ai-canvs/reviews)

Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs solves this by using advanced AI to analyze unstructured data, turning complex customer sentiments into clear, actionable intelligence. By revealing the emotional drivers behind customer behavior, Canvs enables brands to make more empathetic, data-driven decisions that boost customer loyalty, drive innovation, and create deeper connections with their audience.

**Average Rating:** 4.3/5.0

**Total Reviews:** 147

#### How Do G2 Users Rate Canvs?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.5/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 7.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 7.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Canvs?

- **Seller:** [Canvs AI](https://www.g2.com/sellers/canvs-ai)
- **Company Website:** canvs.ai
- **Year Founded:** 2010
- **HQ Location:** New York, New York
- **Twitter:** @canvsai  
2,656 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=053a4113f64f77963dd604bdf0ca743f152f927d5b7d4974de05289133d543a9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcanvsai%2F&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Market Research, Entertainment
- **Company Size:** 41% Large, 32% Small

#### What Do G2 Reviewers Say About Canvs?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Canvs AI, appreciating its intuitive interface and seamless navigation for analysis.
- Users praise the **AI-driven insights** of Canvs, providing tailored feedback and enhancing customer experience efficiently.
- Users value the **insight generation capability** of Canvs, making it easy to extract key themes from data efficiently.
- Users value the **responsive and knowledgeable customer support** from Canvs, enhancing their experience and efficiency.
- Users find Canvs to be **incredibly helpful** and effective in simplifying complex coding tasks and generating insights.

##### Cons

- Users find the **AI's filtering capabilities limited** , making it difficult to obtain targeted insights from specific responses.
- Users find the **accuracy in categorization** of Canvs lacking, leading to difficulties in obtaining targeted insights.
- Users experience **slow performance** when processing larger datasets, leading to frustrating delays during data analysis.
- Users experience **software instability** with Canvs, often encountering glitches and slow performance during data analysis.
- Users face **accuracy issues** with Canvs, often requiring manual adjustments to correct misclassifications and inconsistent insights.

#### What Are Recent G2 Reviews of Canvs?

**["Canvs AI is a great tool to analyze data from multiple sources all at once, in a seamless way."](https://www.g2.com/survey_responses/canvs-review-11085943)**

**Rating:** 4.5/5.0 stars

_— Erika L._

[Read full review](https://www.g2.com/survey_responses/canvs-review-11085943)

**["Time saver, a must-have for qualitative analyses"](https://www.g2.com/survey_responses/canvs-review-11406657)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/canvs-review-11406657)

#### What Are G2 Users Discussing About Canvs?

- [What is Canvs AI used for?](https://www.g2.com/discussions/what-is-canvs-ai-used-for)

### [Comments Analytics](https://www.g2.com/products/comments-analytics/reviews)

Valuable, clear, considerable, and remarkable insights from videos, social posts, product pages unstructured text data – to help you better understand the thoughts, feelings, motivations, and decision-making processes of your customers. Comments Analytics is an AI tool that provides an in-depth analysis of unstructured text data, including sentiment analysis, comment categories, named\_entities recognition, and keyword extraction. Key Benefits of CommentsAnalytics Services: 1 - Customer Insights 2 - Brand Reputation Management 3 - Product Development and Innovation 4 - Customer Experience Enhancement

**Average Rating:** 4.8/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate Comments Analytics?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.6/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 9.8/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Comments Analytics?

- **Seller:** [Comments Analytics](https://www.g2.com/sellers/comments-analytics)
- **Year Founded:** 2022
- **HQ Location:** Hamburg, Hamburg
- **Twitter:** @CommentsAnaly  
2 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa78e24bc393971fcb82a70589866cfc8e9d92ae643fe75eb614a0d6fd45ebf0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcomments-analytics&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 96% Small, 4% Large

#### What Do G2 Reviewers Say About Comments Analytics?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **accuracy of sentiment analysis** , which provides essential insights for improving products based on customer feedback.
- Users appreciate the **ease of understanding** offered by Comments Analytics, facilitating smooth navigation and interpretation of insights.
- Users value the **ease of use** of Comments Analytics, appreciating the smooth navigation and user-friendly interface.
- Users appreciate the **efficiency** of Comments Analytics for smooth navigation and insightful sentiment analysis.
- Users value the **efficiency improvement** offered by Comments Analytics, making feedback analysis a seamless experience.

#### What Are Recent G2 Reviews of Comments Analytics?

**["Sentiment Analysis for Comments"](https://www.g2.com/survey_responses/comments-analytics-review-9074532)**

**Rating:** 5.0/5.0 stars

_— Soosan N._

[Read full review](https://www.g2.com/survey_responses/comments-analytics-review-9074532)

**["Analytical view of customer Sentiment"](https://www.g2.com/survey_responses/comments-analytics-review-10435740)**

**Rating:** 4.5/5.0 stars

_— Ali R._

[Read full review](https://www.g2.com/survey_responses/comments-analytics-review-10435740)

### [Feedbackly](https://www.g2.com/products/feedbackly/reviews)

Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent automation, Feedbackly allows you to collect and analyze customer feedback from nearly any channel in one centralized platform, taking action through seamless integrations. What sets Feedbackly apart is our exclusive Emotional Value Index (EVI®)—the only Customer Experience Management platform that quantifies how customers feel throughout their journey. By understanding the emotions driving customer behavior, you can better target what leads to conversions, retention, or churn. Beyond cutting-edge tools, Feedbackly provides exceptional customer support through personalized onboarding, success programs, and CX Academy training, ensuring your team is empowered to deliver top-tier experiences. With a 95% customer retention rate, we’re committed to creating the happiest customers in the world.

**Average Rating:** 4.3/5.0

**Total Reviews:** 29

#### How Do G2 Users Rate Feedbackly?

- **Has the product been a good partner in doing business?:** 6.1/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.1/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 8.8/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 7.9/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Feedbackly?

- **Seller:** [Feedbackly.](https://www.g2.com/sellers/feedbackly)
- **Year Founded:** 2012
- **HQ Location:** Helsinki, Finland
- **Twitter:** @feedbacklyapp  
1,792 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a4b26429ca007dd95a69d50343873cbe8b2721f3797f454e348d967cf10f3e61&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2822062&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 55% Small, 38% Medium

#### What Are Recent G2 Reviews of Feedbackly?

**["Feedbackly is a godsent of a tool for marketers"](https://www.g2.com/survey_responses/feedbackly-review-7158753)**

**Rating:** 4.0/5.0 stars

_— ben haim k._

[Read full review](https://www.g2.com/survey_responses/feedbackly-review-7158753)

**["CXM that understands lead generation"](https://www.g2.com/survey_responses/feedbackly-review-7144200)**

**Rating:** 4.0/5.0 stars

_— Huub V._

[Read full review](https://www.g2.com/survey_responses/feedbackly-review-7144200)

### [Playvox Customer AI](https://www.g2.com/products/playvox-customer-ai/reviews)

As your conversation volume grows, it becomes hard to stay on top of customer issues and requests. The Prodsight app makes this easy by automatically analysing your Zendesk and Intercom conversations for topics and sentiment and producing a continuously updated report on the most common user issues. As a Customer Support Manager, you can use the Prodsight app to stay on top of customer issues and reduce support ticket volumes by writing well-informed help articles. As a Product Manager, you can use the Prodsight app to identify feature requests and usability issues. This would help you prioritise product roadmaps, keep you grounded in customer feedback and get buy-in from your team mates. To find out what user issues Prodsight will unearth for you, start a free 7-day trial.

**Average Rating:** 4.6/5.0

**Total Reviews:** 79

#### How Do G2 Users Rate Playvox Customer AI?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.0/10 (Category avg: 8.7/10)
- **Custom Reports and Dashboards:** 9.1/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.1/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Playvox Customer AI?

- **Seller:** [Playvox](https://www.g2.com/sellers/playvox)
- **Year Founded:** 2012
- **HQ Location:** Sunnyvale, CA
- **Twitter:** @PlayVoxCX  
1,675 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b15d2d64fa41a2a03018f7055c1e37412e5d9b77d93fa2331fb66bae1c080c2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1085709%2F&secure%5Burl_type%5D=linkedin_company_website)  
43 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services, Computer Software
- **Company Size:** 50% Medium, 39% Small

#### What Do G2 Reviewers Say About Playvox Customer AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of tracking issues** with Playvox Customer AI, enhancing the quality of service provided.
- Users appreciate the **ease of use** of Playvox Customer AI, effectively tracking issues for improved service quality.
- Users appreciate the **ease of tracking issues** with Playvox Customer AI, enhancing service quality significantly.
- Users appreciate the **tracking efficiency** of Playvox Customer AI, enabling seamless issue management for improved service quality.

#### What Are Recent G2 Reviews of Playvox Customer AI?

**["AI that transforms conversations into strategic decisions"](https://www.g2.com/survey_responses/playvox-customer-ai-review-12704949)**

**Rating:** 5.0/5.0 stars

_— Diana D._

[Read full review](https://www.g2.com/survey_responses/playvox-customer-ai-review-12704949)

**["The benefits of playvox"](https://www.g2.com/survey_responses/playvox-customer-ai-review-10544242)**

**Rating:** 5.0/5.0 stars

_— Moustafa A._

[Read full review](https://www.g2.com/survey_responses/playvox-customer-ai-review-10544242)

#### What Are G2 Users Discussing About Playvox Customer AI?

- [What is Playvox Customer AI used for?](https://www.g2.com/discussions/what-is-playvox-customer-ai-used-for)

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 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated 

Products classified in the overall Feedback Analytics category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Feedback Analytics to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Feedback Analytics category.

In addition to qualifying for inclusion in the Feedback Analytics Software category, to qualify for inclusion in the Small Business Feedback Analytics Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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