# Best Experience Management Software - Page 7

## How Many Experience Management Software Products Does G2 Track?

**Total Products under this Category:** 130

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Verint Voice of the Customer (+0.65%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Experience Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 25,600+ Authentic Reviews
- 130+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Experience Management Software
 ![G2 Grid® for Experience Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/experience-management/grids.png?focus%5B%5D=19432&focus%5B%5D=4177&focus%5B%5D=15217&focus%5B%5D=482&focus%5B%5D=62085&focus%5B%5D=84697&focus%5B%5D=421&focus%5B%5D=130477)

Highlighted products: Birdeye, Reputation, QuestionPro, Qualtrics Market Research, Resonate CX, Experience.com, Medallia Customer Experience, and Dynamics 365 Customer Voice.

Underlying data: [Grid® JSON](https://www.g2.com/categories/experience-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=reputation&focus%5B%5D=questionpro&focus%5B%5D=qualtrics-market-research&focus%5B%5D=resonate-cx&focus%5B%5D=experience-com&focus%5B%5D=medallia-customer-experience&focus%5B%5D=dynamics-365-customer-voice)

**Sponsored**

### Conveo

Conveo is a cutting-edge qualitative research platform that leverages artificial intelligence to provide users with scalable insights. Designed for research, user experience (UX), and insights teams, Conveo transforms the traditional qualitative research process by offering an always-on AI interviewer that can operate across various markets, languages, and demographic segments. This innovative approach allows organizations to gather deep insights in a matter of days rather than weeks, streamlining the research process and enhancing decision-making capabilities. Targeted at professionals involved in product launches, concept refinement, and behavioral exploration, Conveo caters to a diverse range of users, from solo researchers to large enterprise insight teams. The platform is particularly beneficial for those who require quick access to qualitative data without sacrificing depth or quality. By facilitating dynamic, real-time conversations that adapt to the respondent's input, Conveo ensures that interviews feel natural and engaging, eliminating the constraints of traditional scripted formats. One of the standout features of Conveo is its global reach, enabling users to conduct multilingual and asynchronous interviews without the logistical challenges typically associated with scheduling and moderation. This capability allows teams to gather insights from a broader audience, enhancing the richness of the data collected. Additionally, Conveo's multimodal analysis engine goes beyond simple transcription, automatically interpreting tone, facial expressions, and emotional nuances, providing a more comprehensive understanding of respondent feedback. The platform also features auto-summarized dashboards that convert raw interview data into structured insights, including themes, quotes, clips, and charts, all without the need for manual synthesis. This functionality not only saves time but also produces board-ready insights that are easily digestible for stakeholders. Furthermore, the Ask-Anything Repository allows users to search through past research effortlessly, enabling teams to retrieve relevant insights quickly and effectively, thereby acting as a collective memory for qualitative research. Conveo is built to support modern research teams, offering flexibility for both quick studies and extensive global research projects. Users can either start from scratch or utilize the AI Designer to create methodologically sound discussion guides in minutes. Trusted by leading organizations such as Unilever, General Mills, Instacart, and AB InBev, Conveo stands out not just for its automation capabilities, but for the strategic time it frees up for teams to focus on higher-level analysis and insights. For those looking to elevate their qualitative research efforts and achieve scalable insights, Conveo presents a compelling solution.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2378&secure%5Bchosen_at%5D=2026-08-07T17%3A55%3A17Z&secure%5Bdisplayable_resource_id%5D=1379&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1379&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1459085&secure%5Bresource_id%5D=2378&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fexperience-management%3Fes_id%3D4c76074612%26page%3D7&secure%5Btoken%5D=479f84271ad9c27b6cd6b58c88c0c0ae79fd266f584171aa7f295338c4652615&secure%5Burl%5D=https%3A%2F%2Fconveo.ai%2Fbook-a-demo%3Futm_source%3Dg2%26utm_medium%3Dreferral%26utm_campaign%3Dreferral-g2-sponsored-jun26&secure%5Burl_type%5D=custom_url)

### [ResponseTek](https://www.g2.com/products/responsetek/reviews)

ResponseTek for Telco is a cloud-centric Customer Experience Management (CEM) solution based on Amazon Web Services, enabling customer feedback to be captured as close to the customer experience as possible, delivering accurate information and optimal response rates. Whatever your needs, ResponseTek for Telco offers complete solutions as well as self-service options, putting you in control and providing support when you need it.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind ResponseTek?

- **Seller:** [Skyvera](https://www.g2.com/sellers/skyvera)
- **Twitter:** @Skyvera\_\_  
1,187 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82fbe25f37f90fddb292854cb081aae2339576f0d74b08d28b83b40135ed2e0d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzephyrtel%2F&secure%5Burl_type%5D=linkedin_company_website)  
119 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium, 100% Small

#### What Are Recent G2 Reviews of ResponseTek?

**["usual user of ZephyrTel"](https://www.g2.com/survey_responses/responsetek-review-3270391)**

**Rating:** 4.5/5.0 stars

_— Ahmed H._

[Read full review](https://www.g2.com/survey_responses/responsetek-review-3270391)

#### What Are G2 Users Discussing About ResponseTek?

- [What is ResponseTek for Telco, a ZephyrTel Solution used for?](https://www.g2.com/discussions/responsetek-for-telco-a-zephyrtel-solution-what-is-responsetek-for-telco-a-zephyrtel-solution-used-for)
- [What is ResponseTek for Telco, a ZephyrTel Solution used for?](https://www.g2.com/discussions/what-is-responsetek-for-telco-a-zephyrtel-solution-used-for)

### [SATISFYD Precog](https://www.g2.com/products/satisfyd-precog/reviews)

SATISFYD is a global customer experience management company whose SaaS platform provides customer insights that enable businesses to effectively implement CX improvement strategies. With almost 20 years of experience, we help transform enterprise and dealer networks by capturing actionable feedback and compare results to industry benchmarks. Our powerful tool provides businesses the ability to close the loop with customers quickly using response and sentiment analysis that notifies you when an opportunity arises.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate SATISFYD Precog?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind SATISFYD Precog?

- **Seller:** [SATISFYD](https://www.g2.com/sellers/satisfyd)
- **Year Founded:** 1998
- **HQ Location:** Austin, US
- **Twitter:** @SatisfYd1998  
198 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0f9dcdcf8431da94e2e085de0bb1b25533b7dcc0a103731703200374a1eadbf2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsatisfyd_%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of SATISFYD Precog?

**["Satisfyd Training with Janie Kitzmiller"](https://www.g2.com/survey_responses/satisfyd-precog-review-470710)**

**Rating:** 4.5/5.0 stars

_— Candice R._

[Read full review](https://www.g2.com/survey_responses/satisfyd-precog-review-470710)

#### What Are G2 Users Discussing About SATISFYD Precog?

- [What is SATISFYD Precog used for?](https://www.g2.com/discussions/what-is-satisfyd-precog-used-for)

### [Statquestions CX Intelligence Platform](https://www.g2.com/products/statquestions-cx-intelligence-platform/reviews)

The Statquestions CX Intelligence Platform is designed to help organizations manage and analyze customer experience (CX) data effectively. It supports the ingestion of unstructured data from various sources, including surveys, emails, and voice interactions, enabling a comprehensive view of customer feedback. One of the platform's key features is its ability to handle multiple data types, such as surveys, which allows users to organize, track, and share their work in a centralized location. This functionality is beneficial for both teams and individual users, facilitating collaboration and efficient data management. The platform offers a range of tools to enhance CX analysis. For instance, the Survey Builder enables the creation and deployment of customized surveys, while the Survey Analytics feature provides insights into survey results. Additionally, the Email Intelligence and Voice Analysis Dashboard tools allow for the examination of customer communications, offering deeper understanding of customer sentiments and concerns. To assist in decision-making, the Decision Catalyst feature guides users through data-driven processes, helping to identify trends and areas for improvement. The Guided Analysis tool further supports this by offering step-by-step assistance in analyzing complex datasets. For managing customer interactions, the CX Inbox Page consolidates customer communications, making it easier to monitor and respond to feedback. The Action Backlog feature helps prioritize and track actions based on customer insights, ensuring that critical issues are addressed promptly. The platform also emphasizes security and privacy, providing features like License Management and Privacy settings to control access and protect sensitive information. The Team Management tool allows administrators to manage user roles and permissions, ensuring that the right individuals have appropriate access to data and functionalities. In summary, the Statquestions CX Intelligence Platform offers a comprehensive suite of tools for collecting, analyzing, and acting upon customer experience data. Its support for multiple data types, combined with features for survey creation, communication analysis, decision support, and security, makes it a valuable resource for organizations aiming to enhance their customer experience management.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Statquestions CX Intelligence Platform?

- **Customer Effort Score (CES):** 10.0/10 (Category avg: 8.2/10)

#### Who Is the Company Behind Statquestions CX Intelligence Platform?

- **Seller:** [StatQuestions](https://www.g2.com/sellers/statquestions)
- **Year Founded:** 2026
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2de0f0d208581114a8c66a9a6b7d1fc2c562e9e83db5a9a313a2a238f7fd3e50&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstatquestions&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Statquestions CX Intelligence Platform?

**["Next-Level Partnership and a Truly Customizable Platform"](https://www.g2.com/survey_responses/statquestions-cx-intelligence-platform-review-13044516)**

**Rating:** 5.0/5.0 stars

_— Kristen R._

[Read full review](https://www.g2.com/survey_responses/statquestions-cx-intelligence-platform-review-13044516)

### [Supahub](https://www.g2.com/products/supahub/reviews)

Supahub is a free customer feedback tool to collect, manage, and prioritize feature requests. No more lost or ignored feedback. Unlike traditional methods of collecting feedback through email or chat, Supahub saves you valuable time by consolidating conversations and emails into a centralized platform. With Supahub boards, you can create a dedicated space for feedback on specific topics such as feature requests, bug reports, blog topics, and FAQs. Boards can be either public or private, enabling teams to manage feedback internally if needed. With Supahub, you can easily follow up on feedback by commenting on posts and updating their status as "In-Progress", "Planned" or "Complete". The best part is that only the individuals who voted on the post will receive notifications, keeping everyone informed and engaged. Say goodbye to the hassle of managing feedback from multiple sources and embrace the efficiency and organization that Supahub brings to your feedback management process.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Supahub?

- **Customer Effort Score (CES):** 8.3/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 6.7/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Supahub?

- **Seller:** [Supahub](https://www.g2.com/sellers/supahub)
- **Year Founded:** 2024
- **HQ Location:** California, US
- **Twitter:** @supahub  
70 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd9fa169e5637f5db9b2bc3eee42f509c9e388a3b89b054291fea0e5848aca42&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsupahub%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Small

#### What Do G2 Reviewers Say About Supahub?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Supahub, highlighting its intuitive UI and seamless experience for building roadmaps.
- Users value the **powerful and seamless UI** of Supahub, enhancing their ability to build and maintain roadmaps.
- Users value the **seamless roadmap creation** experience in Supahub, complemented by its basic yet powerful UI.
- Users enjoy the **basic yet powerful UI** of Supahub, appreciating its seamless experience and helpful features.
- Users value the **seamless and powerful UI** of Supahub, which simplifies building and maintaining a roadmap.

#### What Are Recent G2 Reviews of Supahub?

**["Best feedback product"](https://www.g2.com/survey_responses/supahub-review-10290620)**

**Rating:** 5.0/5.0 stars

_— Raghuvir S._

[Read full review](https://www.g2.com/survey_responses/supahub-review-10290620)

**["Best platform to build public roadmap and gather feedback"](https://www.g2.com/survey_responses/supahub-review-9856325)**

**Rating:** 5.0/5.0 stars

_— Narmina B._

[Read full review](https://www.g2.com/survey_responses/supahub-review-9856325)

### [Tivian](https://www.g2.com/products/tivian/reviews)

Tivian is a provider of intelligent experience management solutions, empowering organizations to enhance employee and customer experiences through advanced analytics and AI-driven insights. By capturing and harnessing experience data, Tivian enables businesses to make informed decisions, foster engagement, and drive organizational success. Key Features and Functionality: - Discover XI: Utilizes knowledge engineering and artificial intelligence to uncover critical data, identify trends, and provide actionable insights into employee performance and organizational dynamics. - Communicate XI: Facilitates the creation and management of personalized communication campaigns, delivering targeted content to employees to inspire change and enhance engagement. - Employee Experience Management: Offers tools to listen to employee feedback, analyze key trends, and implement actions that improve the workplace environment. - Customer Experience Management: Provides a responsive platform to understand customer needs, build trust, and elevate every step of the buyer’s journey. - Market Research Software: Delivers comprehensive solutions to collect and analyze market data, enabling informed business decisions and strategic planning. Primary Value and Solutions: Tivian addresses the critical need for organizations to adapt to rapid business changes by offering a 360-degree approach to experience management. By integrating feedback collection with actionable communication strategies, Tivian helps companies attract and retain high-performing employees, build customer loyalty, and stay competitive in dynamic markets. The platform's AI-driven insights and personalized content delivery empower businesses to create engaging environments that foster trust, alignment, and continuous improvement.

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Tivian?

- **Customer Effort Score (CES):** 10.0/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 10.0/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Tivian?

- **Seller:** [Questback](https://www.g2.com/sellers/questback)
- **Year Founded:** 2000
- **HQ Location:** Frogner, NO
- **Twitter:** @Questback  
2,286 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1feb7a2795df75e53c1c4272ebea55f22c782ec592bb8a7db721a2bbdc265f11&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F39555%2F&secure%5Burl_type%5D=linkedin_company_website)  
80 employees on LinkedIn®
- **Phone:** 1 800-974-8784

#### Who Uses This Product?

- **Company Size:** 100% Medium

### [Avtex](https://www.g2.com/products/avtex-avtex/reviews)

Every experience your customers have with your brand is an opportunity to build a relationship – or lose one. At Avtex, we help you create better experiences, allowing you to develop lasting customer relationships.

#### Who Is the Company Behind Avtex?

- **Seller:** [Avtex](https://www.g2.com/sellers/avtex-9ccf6ee6-0884-4574-8f7b-b856ca229181)
- **Year Founded:** 1972
- **HQ Location:** Bloomington, MN
- **Twitter:** @avtex  
1,135 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dff4ebebfbab1d7fb9f9725b91b245dee6d192d44cb0d7dbd80aff707033048f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Favtex-solutions&secure%5Burl_type%5D=linkedin_company_website)  
168 employees on LinkedIn®

### [BetterFeedback](https://www.g2.com/products/betterfeedback/reviews)

BetterFeedback’s vision is to completely transform the way organizations collect and analyze feedback. Our AI-powered tools replace traditional forms, surveys and reviews with dynamic, engaging conversations - conversations that humans will actually want to engage with!

#### Who Is the Company Behind BetterFeedback?

- **Seller:** [BetterFeedback.ai](https://www.g2.com/sellers/betterfeedback-ai)
- **HQ Location:** Siedlce, PL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f7c0fb754bcb026010d0a9b52e507ea6c53e2580305000a05886d813a6dd9a56&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbetterfeedbackai&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [boostCX](https://www.g2.com/products/boostcx/reviews)

boostCX is a comprehensive CX management platform built for organizations that need more than just survey scores. We help businesses listen to customers across every channel, act on feedback in real time, and measure the impact of every improvement. Core capabilities include: -Omnichannel feedback collection - Capture customer sentiment across surveys, email, SMS, phone, and digital channels in one unified platform -Closed-loop alert management - Real-time alerts route customer issues to the right people so nothing falls through the cracks -AI-driven insights - Surface themes, trends, and root causes automatically so your team spends time acting, not analyzing -Advanced reporting and dashboards - Track NPS, CSAT, CES, and custom KPIs across locations, teams, and time periods -Journey-level analysis - Understand the full customer journey, not just individual touchpoints -Contact center integration - Connect CX data with your contact center operations for a complete picture of customer interactions boostCX is designed for mid-market and enterprise organizations across automotive, retail, financial services, healthcare, and hospitality. We combine the depth of enterprise CX platforms with the flexibility and service levels that larger vendors can't match. Based in Canada and serving customers across North America and globally.

#### Who Is the Company Behind boostCX?

- **Seller:** [boostCX](https://www.g2.com/sellers/boostcx)
- **Year Founded:** 2001
- **HQ Location:** Burlington, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c94d881fc831ec77efd0768b077691204758897de6129aa8d3d0d527c64438fb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftryboostcx&secure%5Burl_type%5D=linkedin_company_website)  
81 employees on LinkedIn®

### [CIOM](https://www.g2.com/products/ciom/reviews)

CIOM is a consulting and technology company founded in 2001, specializing in measuring and improving the customer experience. It develops SaaS-based tools and evaluation methodologies based on mystery shopper programs, operational audits, and market research.

#### Who Is the Company Behind CIOM?

- **Seller:** [CIOM](https://www.g2.com/sellers/ciom)
- **Year Founded:** 2022
- **HQ Location:** Bogota, CO
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ca816e0010536d2e956c8a51215320c34e033805a904971d86d14f4df9a1962&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fciomapp%2F&secure%5Burl_type%5D=linkedin_company_website)  
51 employees on LinkedIn®

### [ciopulse](https://www.g2.com/products/ciopulse/reviews)

ciopulse is a real-time IT service satisfaction platform built specifically for IT service management (ITSM) teams. Using Net Promoter Score (NPS) micro-surveys triggered the moment a ticket is resolved, ciopulse helps internal IT teams, managed service providers (MSPs), and enterprise ServiceNow customers measure satisfaction, surface detractors instantly, and prove the business impact of IT investments to the rest of the business. Unlike traditional satisfaction surveys that rely on quarterly batch sends, long-form questionnaires, and capture under 5 percent of users, ciopulse fires a single-question NPS survey at the moment of service. The result is a 30 to 60 percent response rate, full per-ticket attribution, and a customer feedback signal IT leaders can actually act on. Every score is linked to the specific ticket, agent, team, and end user, so trends are diagnostic, not just descriptive. The platform integrates natively with ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. A single survey URL works with any ITSM platform that supports configurable email notifications, so ciopulse is genuinely ITSM-agnostic. For ServiceNow customers, ciopulse offers a certified Store app as a ServiceNow Select Partner, ensuring clean installation, automatic upgrades alongside ServiceNow platform releases, and full data residency inside the customer's ServiceNow security envelope. Out of the box, ciopulse delivers three core dashboards every IT leader needs: NPS trend by team and agent, productivity impact measured in minutes of user time lost per issue, and side-by-side benchmark comparisons between internal IT performance and managed service provider performance. PulseAI, the platform's analytics layer, reads every open-text comment and surfaces emerging themes automatically, replacing the manual coding work that traditionally falls on service desk managers. Customer feedback never trains the AI. ciopulse turns IT service satisfaction from a quarterly soft metric into a real-time productivity number that CFOs, CIOs, and IT executives can act on. Founded in 2013 by Dave O'Reardon and headquartered in Melbourne, Australia.

#### Who Is the Company Behind ciopulse?

- **Seller:** [cio-pulse](https://www.g2.com/sellers/cio-pulse)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Customer Monitor](https://www.g2.com/products/customer-monitor/reviews)

Customer Monitor is an enterprise level customer experience (CX) management solution.

#### Who Is the Company Behind Customer Monitor?

- **Seller:** [The Perceptive Group](https://www.g2.com/sellers/the-perceptive-group)
- **Year Founded:** 2004
- **HQ Location:** Auckland, NZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9cd3c4495fe57309f460e87799782c6ec115d2c3bd0a1c5fd9ffe06ce2aa354f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fperceptive%2F&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

### [CXFacts](https://www.g2.com/products/cxfacts/reviews)

Customer Experience Management for Banks

#### Who Is the Company Behind CXFacts?

- **Seller:** [CXFacts ApS](https://www.g2.com/sellers/cxfacts-aps)
- **Year Founded:** 2021
- **HQ Location:** Copenhagen, DK
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fd8a12c3774149324c8f11fe7eb976d9b6c86c8579d1dbeab6117d4f1d76a457&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbuyingteams&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

### [eTouchPoint CX Platform](https://www.g2.com/products/etouchpoint-cx-platform/reviews)

Customer feedback and coaching application for service-oriented businesses.

#### Who Is the Company Behind eTouchPoint CX Platform?

- **Seller:** [eTouchPoint](https://www.g2.com/sellers/etouchpoint)
- **Year Founded:** 2000
- **HQ Location:** San Diego, US
- **Twitter:** @eTouchPoint  
2,043 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e8fcb184473b98ec9172901da14ea328359229d6419597102983cf966325a306&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fetouchpoint&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [fforward.ai](https://www.g2.com/products/fforward-ai/reviews)

fforward.ai streamlines customer interviews with an AI-enhanced copilot for efficient and insightful data collection.

#### Who Is the Company Behind fforward.ai?

- **Seller:** [FForward](https://www.g2.com/sellers/fforward)
- **Year Founded:** 2023
- **HQ Location:** Toronto, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a93e0095a22c089f096b802a545183436f682c6452a37cb2e4ed888fba978c75&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffforward-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Filum](https://www.g2.com/products/filum/reviews)

Filum.ai is a GenAI-powered Customer Experience Management (CXM) platform designed to help businesses enhance customer interactions and drive sustainable growth. By leveraging artificial intelligence, Filum.ai enables organizations to listen, analyze, and engage with customers across multiple touchpoints, transforming each interaction into a meaningful experience. Key Features and Functionality: - AI Agent for Customer Service: Provides 24/7, human-like customer support, automating responses to frequent inquiries and allowing human agents to focus on complex tasks. - AI Agent for Sales: Accelerates deal closures and boosts conversion rates through persuasive, tailored consultations, instant class availability checks, and effective follow-ups. - Customer Experience Management: Offers tools for listening across all touchpoints, analyzing customer feedback, and taking immediate action to improve satisfaction. - Unified Customer Profiles (xProfile): Consolidates data from multiple sources to create comprehensive customer profiles, enabling personalized interactions. - Customer Journey Mapping: Visualizes and optimizes customer interactions across various touchpoints to enhance the overall experience. - Real-Time Dashboards and Reporting: Monitors key CX metrics such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) for informed decision-making. - Integration with Multiple Channels: Seamlessly connects with email, chat, social media, and voice platforms to ensure consistent customer engagement. - Customer Segmentation Tools: Facilitates targeted engagement and personalization by segmenting customers based on various criteria. - Automated Workflows: Streamlines issue resolution and proactive customer outreach through automation. Primary Value and Solutions: Filum.ai addresses the challenge of managing and enhancing customer experiences by providing a unified platform that automates and personalizes interactions. Businesses can reduce operational costs, improve response times, and increase customer satisfaction by deploying AI agents for customer service and sales. The platform's comprehensive analytics and real-time reporting empower organizations to make data-driven decisions, optimize customer journeys, and foster long-term loyalty. By integrating with various communication channels and offering tools for segmentation and personalized engagement, Filum.ai enables businesses to proactively meet customer needs and drive sustainable growth.

#### Who Is the Company Behind Filum?

- **Seller:** [Filum.ai](https://www.g2.com/sellers/filum-ai)
- **Year Founded:** 2020
- **HQ Location:** San Mateo, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=31e63ba947347b76ec991e89a0f0eaa4579076c4f2531c63aaee051325ddfa2c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffilum-ai&secure%5Burl_type%5D=linkedin_company_website)  
43 employees on LinkedIn®

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[Browse Experience Management Themes](/categories/experience-management/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Experience management software consolidates feedback from a specific, target audience and delivers actionable insights and follow-up steps to close the loop. Experience management solutions build on the features provided by [survey software](https://www.g2.com/categories/survey) and [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) by adding functionality that enables businesses to plan and take informed actions based on received feedback. Specifically, these tools deploy analytics dashboards for feedback data that is viewable by stakeholders across an organization. Some products will also provide gamification features or agent-based scoring metrics to incentivize employees to leverage insights offered by the platform.

Experience management solutions can be leveraged for different use cases across a business, including customer experience (CX), B2B account experience, product experience, and market research. Though most offerings specialize in only one use case, some products will target multiple groups of respondents and allow businesses to segment their audiences. Products that specialize in CX collect customer feedback and deploy insights to frontline employees who can execute closed-loop actions based on that feedback. Products designed for B2B account experience collect client feedback and deliver insights to sales or customer success teams. Product experience solutions help product management teams collect and analyze feedback about their customers’ experiences with a product. Finally, market research solutions provide special features like research panels to enable businesses to survey their target audience.

Experience management software offers the survey development and implementation features provided by survey products and the business-focused analytics features provided by enterprise feedback management solutions. Experience management tools differ from survey and enterprise feedback management tools because they offer additional features that allow for closed-loop actions to follow up on feedback.

Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.

To qualify for inclusion in the Experience Management category, a product must:

- Provide all the features of an enterprise feedback management solution
- Connect with other repositories of data
- Analyze and segment experience data across all points in the customer journey
- Deliver relevant, real-time insights from feedback to relevant stakeholders
- Provide multidirectional communication channels to allow stakeholders to respond to feedback or share it with leadership
- Facilitate closed-loop action items based on respondent sentiment

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