# Best Experience Management Software - Page 4

## How Many Experience Management Software Products Does G2 Track?

**Total Products under this Category:** 130

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Verint Voice of the Customer (+0.65%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Experience Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 25,600+ Authentic Reviews
- 130+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Experience Management Software
 ![G2 Grid® for Experience Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/experience-management/grids.png?focus%5B%5D=19432&focus%5B%5D=4177&focus%5B%5D=15217&focus%5B%5D=482&focus%5B%5D=62085&focus%5B%5D=84697&focus%5B%5D=421&focus%5B%5D=130477)

Highlighted products: Birdeye, Reputation, QuestionPro, Qualtrics Market Research, Resonate CX, Experience.com, Medallia Customer Experience, and Dynamics 365 Customer Voice.

Underlying data: [Grid® JSON](https://www.g2.com/categories/experience-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=reputation&focus%5B%5D=questionpro&focus%5B%5D=qualtrics-market-research&focus%5B%5D=resonate-cx&focus%5B%5D=experience-com&focus%5B%5D=medallia-customer-experience&focus%5B%5D=dynamics-365-customer-voice)

**Sponsored**

### Document360

Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2378&secure%5Bchosen_at%5D=2026-08-07T15%3A08%3A22Z&secure%5Bdisplayable_resource_id%5D=1529&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=60129&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=60129&secure%5Bresource_id%5D=2378&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fexperience-management%3Fes_id%3D4c76074612%26page%3D4&secure%5Btoken%5D=b364069b4e5d410479cb22db4fd27ccbd19272a86bf521e552a22a7764efde47&secure%5Burl%5D=https%3A%2F%2Fdocument360.com%2F%3Futm_source%3Dg2%26utm_medium%3Dppc%26utm_campaign%3DG2clicks&secure%5Burl_type%5D=custom_url)

### [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews)

Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. As part of the Verint Platform, Verint Voice of the Customer allows CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by: Deriving insights from data and AI Connecting organizational silos Leveraging CX orchestration and automation Examples of customer successes include: - Increasing NPS by 17 points - Realizing a 72% increase in BOPIS (buy online pickup in store) orders month-over-month - Cross-functional view of customer interactions enabling continuous CX improvements - Unlock the power of a unified customer experience! Contact us today. Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer (formerly known as Experience Management).

**Average Rating:** 4.2/5.0

**Total Reviews:** 43

#### How Do G2 Users Rate Verint Voice of the Customer?

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 7.0/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.7/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 7.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Verint Voice of the Customer?

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint  
7,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 employees on LinkedIn®
- **Ownership:** Thoma Bravo

#### Who Uses This Product?

- **Top Industries:** Retail
- **Company Size:** 48% Large, 36% Medium

#### What Are Recent G2 Reviews of Verint Voice of the Customer?

**["Powerful Real-Time AI Platform Unifying Surveys, Digital Behavior, and Speech Analytics"](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-13214474)**

**Rating:** 4.5/5.0 stars

_— Esmeralda H._

[Read full review](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-13214474)

**["Effortless Post Interaction Surveys"](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-8327708)**

**Rating:** 5.0/5.0 stars

_— Verified User in Banking_

[Read full review](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-8327708)

#### What Are G2 Users Discussing About Verint Voice of the Customer?

- [What is Verint Predictive Experience (formerly Verint ForeSee) used for?](https://www.g2.com/discussions/what-is-verint-predictive-experience-formerly-verint-foresee-used-for) - 1 comment

### [Qwary](https://www.g2.com/products/qwary/reviews)

Qwary is a versatile experience management platform that equips teams to enhance user engagement, streamline retention efforts, and elevate satisfaction levels across the board. Our solution facilitates holistic improvements throughout processes, products, and digital interfaces, significantly boosting the value delivered to customers over their lifetime. We enable you to thoroughly analyze customer journeys, allowing timely interventions to smooth out obstacles and guide users toward a superior experience. Dive deep into digital customer behavior with tools like session replays, heat maps, funnels, and frustration detection features, including identifying rage clicks and erratic mouse movements. 1. Converse AI: Facilitate real-time, AI-driven conversations to collect and interpret customer feedback effortlessly. 2. Feedback: Conduct traditional surveys to collect structured user responses, providing valuable insights for product improvements. 3. In-Product Surveys: Effortlessly gather targeted insights from users directly within your product to enhance their experience. 4. Replays: Capture and analyze user session clips alongside their feedback to comprehensively view user interactions. 5. Funnels: Map out user journeys to identify and address drop-off points, optimizing pathways for better conversion rates. 6. Analysis: Utilize advanced AI to turn user feedback into actionable insights and product enhancements.

**Average Rating:** 4.8/5.0

**Total Reviews:** 69

#### How Do G2 Users Rate Qwary?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 0.0/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 4.2/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 5.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Qwary?

- **Seller:** [Qwary](https://www.g2.com/sellers/qwary)
- **Year Founded:** 2021
- **HQ Location:** Herndon
- **Twitter:** @qwary  
1 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a4828fa737d6b7ffd212a746734a0f9ee7b6d7ec1006c553405d8327ec06c0fc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fqwarysurvey%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 86% Small, 4% Medium

#### What Are Recent G2 Reviews of Qwary?

**["Excellent experience, very smooth"](https://www.g2.com/survey_responses/qwary-review-7410509)**

**Rating:** 5.0/5.0 stars

_— Ian H._

[Read full review](https://www.g2.com/survey_responses/qwary-review-7410509)

**["My Customer experience feedbak solution"](https://www.g2.com/survey_responses/qwary-review-7288481)**

**Rating:** 4.0/5.0 stars

_— Pedro C._

[Read full review](https://www.g2.com/survey_responses/qwary-review-7288481)

#### What Are G2 Users Discussing About Qwary?

- [What is Qwary used for?](https://www.g2.com/discussions/what-is-qwary-used-for) - 1 comment

### [Refiner](https://www.g2.com/products/refiner/reviews)

In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention.

**Average Rating:** 4.6/5.0

**Total Reviews:** 26

#### How Do G2 Users Rate Refiner?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.8/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 9.0/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Refiner?

- **Seller:** [Refiner SASU](https://www.g2.com/sellers/refiner-sasu)
- **Year Founded:** 2019
- **HQ Location:** Paris, IdF
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=494e787d513a1b0ee72b2f0df359e3ddb9f1b2cba0b2d38fb478e92a3b579d58&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frefiner-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Computer Software
- **Company Size:** 50% Small, 31% Medium

#### What Do G2 Reviewers Say About Refiner?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Refiner's **ease of use** exceptional, allowing for quick setup and straightforward feedback collection.
- Users value the **easy integrations** of Refiner, which streamline setup and enhance feedback management effectively.
- Users find the **easy setup** of Refiner incredibly quick and straightforward, enhancing their feedback collection experience.
- Users find the **setup process effortless** , enabling quick integration and immediate use of Refiner’s features.
- Users appreciate the **customization options** of Refiner, allowing surveys to match their brand and style effortlessly.

##### Cons

- Users find **limitations in content customization and live survey capacity** , requiring additional purchases for comprehensive usage.
- Users find the **limited customization** of Refiner restricting, impacting the overall user experience and functionality.
- Users find the **survey limitations** inconvenient, as setting up multiple surveys separately is time-consuming and inefficient.
- Users find the **complexity of advanced options** challenging, especially for those lacking tech knowledge.
- Users find the **dashboard UX lacking** and express a desire for more customization options.

#### What Are Recent G2 Reviews of Refiner?

**["Simple, fast, and customizable: a seamless integration in two clicks"](https://www.g2.com/survey_responses/refiner-review-13159409)**

**Rating:** 4.5/5.0 stars

_— Verified User in Accounting_

[Read full review](https://www.g2.com/survey_responses/refiner-review-13159409)

**["Effortless Feedback Collection Boosted App Ratings"](https://www.g2.com/survey_responses/refiner-review-11951674)**

**Rating:** 4.5/5.0 stars

_— Yusuf ._

[Read full review](https://www.g2.com/survey_responses/refiner-review-11951674)

#### What Are G2 Users Discussing About Refiner?

- [What is Refiner used for?](https://www.g2.com/discussions/what-is-refiner-used-for)

### [Staffino](https://www.g2.com/products/staffino/reviews)

Staffino is a leading provider of customer experience (CX) and employee experience (EX) management solutions that enable businesses to deliver an exceptional customer experience, improve employee engagement, and drive business growth. Our advanced yet user-friendly online platform is trusted by over 50 companies across more than 30 countries, helping them understand their customer journey better than ever before. At Staffino, we are dedicated to providing our clients with a comprehensive suite of tools and features that are specifically designed to help them manage and optimise their CX and EX initiatives. Our XM platform enables businesses to collect, analyse, and act on customer feedback in real-time, providing them with valuable insights into their customers' needs and preferences. This helps businesses to identify areas where they need to improve and take proactive steps to enhance their customer experience. Our XM platform also provides businesses with powerful analytics and reporting capabilities, which enable them to track and measure the success of their CX and EX initiatives. This helps businesses to identify trends, patterns, and opportunities for improvement, enabling them to make data-driven decisions that deliver real business results. In addition to these core benefits, Staffino is committed to providing our clients with the latest CX and EX knowledge and technologies, ensuring that they are always at the forefront of industry trends and best practices. We work closely with our clients to develop customised solutions that meet their unique business needs, helping them to achieve the best possible returns from their CX and EX initiatives.

**Average Rating:** 4.7/5.0

**Total Reviews:** 38

#### How Do G2 Users Rate Staffino?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.3/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 9.0/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Staffino?

- **Seller:** [Staffino](https://www.g2.com/sellers/staffino)
- **Year Founded:** 2014
- **HQ Location:** Bratislava, Bratislava
- **Twitter:** @staffinoapp  
205 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c672e6000148db434079351228d96be13c3a5fa5ba969f3fce6c3b59c719bbe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5079746%2F&secure%5Burl_type%5D=linkedin_company_website)  
30 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications, Pharmaceuticals
- **Company Size:** 60% Medium, 28% Large

#### What Do G2 Reviewers Say About Staffino?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **response efficiency** of Staffino, praising quick communication and clear results for improved experience.

#### What Are Recent G2 Reviews of Staffino?

**["In cooperation with Staffino, we try to keep our services at the same and better level."](https://www.g2.com/survey_responses/staffino-review-10974659)**

**Rating:** 5.0/5.0 stars

_— Linda P._

[Read full review](https://www.g2.com/survey_responses/staffino-review-10974659)

**["Staffino is a platform that I would recommend,because it is easy to use, provides clear information."](https://www.g2.com/survey_responses/staffino-review-8192443)**

**Rating:** 5.0/5.0 stars

_— Adriana S._

[Read full review](https://www.g2.com/survey_responses/staffino-review-8192443)

#### What Are G2 Users Discussing About Staffino?

- [What is Staffino used for?](https://www.g2.com/discussions/what-is-staffino-used-for) - 1 comment

### [inQuba Journey Cloud](https://www.g2.com/products/inquba-journey-cloud/reviews)

inQuba Journey Cloud is a next-generation Customer Journey and CX SaaS platform for analyzing and optimizing customer experience, customer acquisition, retention, conversion, channel and customer cost-of-ownership strategies. inQuba uses diverse data sets, advanced analytics and AI to provide deep insights into customers experiences, journeys and behaviour. Using these insights, the voice-of-the-customer and its proprietary methodology inQuba tests and optimizes the effectiveness of execution, servicing and customer engagement strategies towards ROI goals. inQuba is highly rated by leading analysts Gartner and Forrester as a high-innovator customer journey platform. The company has clients across the US, UK, Africa, and APAC with a focus on financial services, insurance, telecom and retail industries.

**Average Rating:** 4.4/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate inQuba Journey Cloud?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 9.3/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 9.0/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind inQuba Journey Cloud?

- **Seller:** [inQuba](https://www.g2.com/sellers/inquba)
- **Year Founded:** 2010
- **HQ Location:** Johannesburg, Gauteng
- **Twitter:** @inQubaCX  
281 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=56e55fd4c480c997d70f04a1b211005dd435ab7124e3c618572ded3f1ec2c871&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finquba%2F&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Large, 30% Medium

#### What Are Recent G2 Reviews of inQuba Journey Cloud?

**["inQuba is continuously growing with me as a customer"](https://www.g2.com/survey_responses/inquba-journey-cloud-review-7388015)**

**Rating:** 4.5/5.0 stars

_— Danie d._

[Read full review](https://www.g2.com/survey_responses/inquba-journey-cloud-review-7388015)

**["Very helpful, insightful and excellent customer service"](https://www.g2.com/survey_responses/inquba-journey-cloud-review-7389025)**

**Rating:** 5.0/5.0 stars

_— Francois S._

[Read full review](https://www.g2.com/survey_responses/inquba-journey-cloud-review-7389025)

### [Decode](https://www.g2.com/products/entropik-decode/reviews)

Decode is an integrated Human Insights AI Platform that replaces fragmented research stacks with a single, comprehensive solution. By unifying consumer research, user experience testing, predictive creative analytics, and insights management with Emotion AI, Behavior AI and Generative AI, Decode delivers faster, more actionable insights across the entire customer journey. Complete Research Suite: - Consumer Insights: AI-powered surveys, qualitative research, diary studies, shopper behavior analysis, and social media research that decode emotions and predict behaviors. - User Experience Research: Remote user testing, journey mapping, wireframe validation, prototype testing, and live website optimization. - Predictive Creative Analytics: Real-time eye-gaze tracking, attention measurement, and creative optimization powered by advanced Neuro AI. - Insights Intelligence Hub: Centralized AI Copilot that automatically analyzes calls, meetings, documents, and research data to surface connected insights across all touchpoints.

**Average Rating:** 4.5/5.0

**Total Reviews:** 46

#### How Do G2 Users Rate Decode?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Decode?

- **Seller:** [Entropik Technologies](https://www.g2.com/sellers/entropik-technologies)
- **Year Founded:** 2016
- **HQ Location:** Bengaluru, IN
- **Twitter:** @entropik\_io  
583 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fa5de4dc2a345bcdd3ea04424d691de854b81b8667729b4af252728187a70e23&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fentropiktech%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
94 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 45% Large, 41% Medium

#### What Do G2 Reviewers Say About Decode?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Decode for its **intuitive interface** , making navigation and task performance effortless and efficient.
- Users highlight Decode's **seamless integration capabilities** , enabling effortless navigation and enhanced productivity in consumer insights research.
- Users appreciate the **intuitive interface and useful features** of Decode, significantly enhancing their productivity and workflow.
- Users value the **AI-powered assistant** of Decode for its ability to streamline data analysis and insights extraction.
- Users praise the **analytics capabilities** of Decode for transforming strategic planning and enhancing customer experience insights.

##### Cons

- Users note the **complexity of features** , making initial setup and mastering the platform challenging but eventually rewarding.
- Users find the **dashboard issues** frustrating, calling for simplification and improved data accuracy for better analysis.
- Users find the **learning curve steep** initially, noting a need for better tutorials to master Decode’s advanced features.
- Users find the **user interface not user-friendly** , often struggling to locate specific tools and reports efficiently.
- Users note a **steep learning curve** initially, making it challenging for new users to adapt effectively.

#### What Are Recent G2 Reviews of Decode?

**["User-friendly and Reliable"](https://www.g2.com/survey_responses/decode-review-10045909)**

**Rating:** 4.5/5.0 stars

_— Verified User in Writing and Editing_

[Read full review](https://www.g2.com/survey_responses/decode-review-10045909)

**["Exceptional Tool for User Research"](https://www.g2.com/survey_responses/decode-review-10038249)**

**Rating:** 5.0/5.0 stars

_— Pavan K._

[Read full review](https://www.g2.com/survey_responses/decode-review-10038249)

### [ProdCamp](https://www.g2.com/products/prodcamp/reviews)

ProdCamp is a user feedback management platform that helps businesses to collect and analyze feedback from their users. 1. Collect feedback from multiple channels (Intercom, email forward, public roadmap, embeddable feedback widget, Google Chrome extension) 2. Analyze and prioritize what to build next based on the number of votes and $ data from Salesforce 3. Push to Jira or Gitlab 4. Close the feedback loop

**Average Rating:** 4.8/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate ProdCamp?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 10.0/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 10.0/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind ProdCamp?

- **Seller:** [ProdCamp](https://www.g2.com/sellers/prodcamp)
- **Year Founded:** 2021
- **HQ Location:** Remote, CY
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ee13c419f89d5ef33e3758c2ff9b6f27f8aa2d35d19f4e913b94475259c6e24c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fprodcamp%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 94% Small, 6% Large

#### What Are Recent G2 Reviews of ProdCamp?

**["Put customers at the heart of our continuous improvement approach"](https://www.g2.com/survey_responses/prodcamp-review-8129594)**

**Rating:** 5.0/5.0 stars

_— Chloé T._

[Read full review](https://www.g2.com/survey_responses/prodcamp-review-8129594)

**["Exactly what my SAAS product's been needing!"](https://www.g2.com/survey_responses/prodcamp-review-10040225)**

**Rating:** 5.0/5.0 stars

_— Alexander S._

[Read full review](https://www.g2.com/survey_responses/prodcamp-review-10040225)

### [Eyerys](https://www.g2.com/products/smoke-ci-eyerys/reviews)

SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.

**Average Rating:** 4.8/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate Eyerys?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 9.4/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 9.5/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Eyerys?

- **Seller:** [Smoke CI](https://www.g2.com/sellers/smoke-ci)
- **Year Founded:** 2008
- **HQ Location:** Johannesburg, Gauteng
- **Twitter:** @SmokeCIS  
174 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5ee6428690ae48e687577e0057b9ada892c9522a7b219b2e9f8c675e225fbfe5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsmoke-customer-intelligence&secure%5Burl_type%5D=linkedin_company_website)  
45 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance
- **Company Size:** 52% Large, 26% Medium

#### What Are Recent G2 Reviews of Eyerys?

**["Eyerys is easy to use, reliable and affordable with great support."](https://www.g2.com/survey_responses/eyerys-review-7273034)**

**Rating:** 5.0/5.0 stars

_— Yolande S._

[Read full review](https://www.g2.com/survey_responses/eyerys-review-7273034)

**["Great platform and easy to navigate"](https://www.g2.com/survey_responses/eyerys-review-7270907)**

**Rating:** 4.5/5.0 stars

_— Tania R._

[Read full review](https://www.g2.com/survey_responses/eyerys-review-7270907)

### [Netigate](https://www.g2.com/products/netigate/reviews)

Netigate is an AI-powered experience management platform that empowers enterprises to transform the voice of their customers and employees into tangible business growth. By collecting, analyzing, and acting on feedback in real time, organizations can uncover deep insights that drive smarter decisions, foster loyalty, and improve performance across every touchpoint. Our powerful, scalable solutions are trusted by over 1,500 of the world’s most respected brands—including Spotify, DB Schenker, Vodafone, Continental, and EnBW. Whether you're looking to improve customer satisfaction, boost employee engagement, or gain a holistic view of your organization’s experience landscape, Netigate delivers the tools and intelligence needed to make it happen. Founded in Stockholm, Sweden in 2005, Netigate has grown into a leading experience management partner across Europe. With additional offices in Oslo, Helsinki, and Frankfurt am Main, we have a strong and growing European presence. Our local teams bring regional expertise and provide personalized support tailored to the unique needs of each market and organization. What sets us apart is our combination of advanced AI technology with a human-centered approach. We believe that behind every data point is a real person—a customer or an employee whose voice deserves to be heard and understood. That’s why we’ve built a platform that not only delivers robust analytics, but also helps organizations take meaningful action based on real, actionable insights. Whether you're just getting started with experience management or looking to take your current efforts to the next level, Netigate is here to support your journey every step of the way. Want to learn how your organization can harness the power of feedback to drive business success? Book a demo with one of our specialists today.

**Average Rating:** 4.2/5.0

**Total Reviews:** 30

#### How Do G2 Users Rate Netigate?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Netigate?

- **Seller:** [Netigate](https://www.g2.com/sellers/netigate)
- **Year Founded:** 2005
- **HQ Location:** Stockholm, Stockholm County
- **Twitter:** @Netigate  
868 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ed25feb94880240e81babe117b400975b2b10bad716d169c5f154cacd0e0f751&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F288635%2F&secure%5Burl_type%5D=linkedin_company_website)  
115 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 36% Large, 30% Small

#### What Do G2 Reviewers Say About Netigate?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Netigate exceptionally **easy to use** , enabling quick survey creation and seamless integration for all skill levels.
- Users appreciate the **ease of creation** with Netigate, facilitating quick and straightforward survey design and analysis.
- Users appreciate the **user-friendly customization tools** of Netigate, enabling quick and effective survey design with insightful analysis.
- Users find Netigate's **user-friendly interface** incredibly easy to customize and utilize for efficient survey creation and analysis.
- Users appreciate the **easy survey creation** process in Netigate, enhancing efficiency and user-friendliness for all levels of expertise.

##### Cons

- Users face significant **complexity in initial setup** on Netigate, especially with role-based access control for large organizations.
- Users experience a **steeper learning curve** with Netigate, particularly when navigating initial setup and advanced features.
- Users find the **limited customization** options in Netigate restrict their ability to tailor surveys effectively.
- Users report issues with **data inconsistency** , particularly when handling large datasets or syncing between survey versions.
- Users often face **integration issues** with third-party tools, limiting functionality and complicating data synchronization.

#### What Are Recent G2 Reviews of Netigate?

**["Essential Compliance Tool with Customization Hurdles"](https://www.g2.com/survey_responses/netigate-review-12930466)**

**Rating:** 4.5/5.0 stars

_— Mika W._

[Read full review](https://www.g2.com/survey_responses/netigate-review-12930466)

**["Intuitive Surveys with Strong Analytics"](https://www.g2.com/survey_responses/netigate-review-12389249)**

**Rating:** 4.0/5.0 stars

_— Shivam ._

[Read full review](https://www.g2.com/survey_responses/netigate-review-12389249)

#### What Are G2 Users Discussing About Netigate?

- [What is Netigate used for?](https://www.g2.com/discussions/what-is-netigate-used-for)

### [Xebo.ai (formerly Survey2connect)](https://www.g2.com/products/xebo-ai-formerly-survey2connect/reviews)

Survey2Connect is a cutting-edge platform that redefines the way businesses manage and optimize their customer experiences, digital research initiatives, and employee experiences. With a powerful suite of AI-driven tools and an unwavering commitment to excellence, Survey2Connect empowers organizations to unlock valuable insights, enhance customer satisfaction, and drive overall business growth. With a wide range of Customer Experience, Employee Experience, and Digital Research suites, businesses can assess their current CX and EX strategy as well as test new products and services and understand the market trend all with a single platform. At the core of Survey2Connect lies the AI-Powered Customer Experience Assistant, XEBO, that helps brands automate and streamline feedback processes, providing real-time insights and actionable recommendations. Through intelligent sentiment analysis and natural language processing, the CX Assistant uncovers hidden patterns, sentiments, and trends within customer feedback, enabling businesses to proactively address issues and deliver personalized experiences that drive customer loyalty. Comprehensive Product Offerings: Survey2Connect offers a comprehensive range of products tailored to meet the diverse needs of businesses: 1. Customer Experience (CX): From customer satisfaction surveys to Net Promoter Score (NPS) assessments, Survey2Connect's CX product suite equips businesses with the tools to measure, analyze, and enhance customer experiences at every touchpoint. Our CX Solution leverages XEBO to streamline survey creation and to offer real-time analytics and intuitive dashboards to provide a holistic view of customer sentiment, enabling businesses to deliver personalized experiences and cultivate long-lasting customer relationships. 2. Digital Research: Survey2Connect's Digital Research solutions empower businesses to conduct in-depth market research, gather customer feedback, and evaluate brand perception. From online surveys to focus groups and diverse global audience panels, businesses gain comprehensive insights into consumer behavior, market trends, and competitive landscapes, enabling informed strategic decisions and targeted marketing campaigns. 3. Employee Experience (EX): Recognizing the significance of a satisfied and engaged workforce, Survey2Connect offers EX solutions that allow businesses to measure and improve employee experiences. Through customized surveys and performance assessments, organizations can uncover insights into employee satisfaction, identify areas for improvement, and implement strategies to foster a positive work environment. Key Survey2Connect product features AI-Designed Survey Industry & Touchpoint Expertise Omnichannel Collection Robust Integrations Real-time Dashboard Reporting Customer Journey Mapping AI-Powered Text and Data Analysis AI-Powered Suggestions Whitelabelled Survey Links Closing the Loop

**Average Rating:** 4.7/5.0

**Total Reviews:** 30

#### How Do G2 Users Rate Xebo.ai (formerly Survey2connect)?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.7/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Xebo.ai (formerly Survey2connect)?

- **Seller:** [Survey2Connect](https://www.g2.com/sellers/survey2connect)
- **Year Founded:** 2017
- **HQ Location:** Noida, Uttar Pradesh
- **Twitter:** @Survey2C  
146 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d203e9259ff4adb790582bda58795bb94702228e3eb6396c1a3cd90a1d22d5f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxebo%2F&secure%5Burl_type%5D=linkedin_company_website)  
99 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Consumer Services
- **Company Size:** 43% Medium, 33% Small

#### What Are Recent G2 Reviews of Xebo.ai (formerly Survey2connect)?

**["A comprehensive survey tool"](https://www.g2.com/survey_responses/xebo-ai-formerly-survey2connect-review-8370078)**

**Rating:** 4.0/5.0 stars

_— Prithvi K._

[Read full review](https://www.g2.com/survey_responses/xebo-ai-formerly-survey2connect-review-8370078)

**["Great way to collect feedback from shareholders"](https://www.g2.com/survey_responses/xebo-ai-formerly-survey2connect-review-8466760)**

**Rating:** 4.5/5.0 stars

_— Esref H._

[Read full review](https://www.g2.com/survey_responses/xebo-ai-formerly-survey2connect-review-8466760)

#### What Are G2 Users Discussing About Xebo.ai (formerly Survey2connect)?

- [What is Survey2Connect used for?](https://www.g2.com/discussions/what-is-survey2connect-used-for) - 2 comments

### [Ethnio](https://www.g2.com/products/ethnio/reviews)

Ethnio is a powerful user research CRM designed to streamline and enhance the research operations process for organizations. This comprehensive tool assists users in managing various aspects of user research, including research panel management, participant recruiting, scheduling, screening, and incentive distribution. By consolidating these essential functions into a single platform, Ethnio enables research teams to operate more efficiently and effectively. Targeted primarily at program managers, research operations teams, UX researchers, design teams, and even the occasional PM, Ethnio caters to a diverse audience that requires robust solutions for managing research ops. The platform is particularly beneficial for teams that conduct a high volume of research or need to conduct a few quick studies. Ethnio’s capabilities allow users to focus on the research itself rather than getting bogged down by administrative tasks, making it an invaluable asset for organizations looking to optimize their research workflows. Key features of Ethnio include its intuitive panel management system, which allows users to create and maintain a database of potential research participants. This feature simplifies the recruiting process, enabling researchers to easily identify and reach out to suitable candidates based on specific criteria. Additionally, Ethnio offers scheduling tools that facilitate the coordination of research sessions, ensuring that participants are available and prepared for their involvement. The screening process is also streamlined, allowing researchers to assess participant qualifications efficiently. One of the standout aspects of Ethnio is its incentive management feature, which helps researchers distribute rewards to participants seamlessly. This functionality not only enhances participant satisfaction but also encourages higher response rates, ultimately leading to more successful research outcomes. By integrating these various components into a single tool, Ethnio reduces the complexity of managing user research operations, allowing teams to focus on gathering insights that drive product development and user experience improvements. Overall, Ethnio serves as a comprehensive solution for research operations, addressing the unique challenges faced by user researchers. Its user-friendly interface and robust feature set make it an essential tool for any organization looking to enhance its research capabilities and drive informed decision-making through effective user engagement.

**Average Rating:** 4.5/5.0

**Total Reviews:** 30

#### How Do G2 Users Rate Ethnio?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Ethnio?

- **Seller:** [Ethnio](https://www.g2.com/sellers/ethnio)
- **Company Website:** ethn.io
- **Year Founded:** 2016
- **HQ Location:** Los Angeles, CA
- **Twitter:** @ethnio  
1,425 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bf0a1a1799df5536ad4b132d960c2fbe52df141f330c679730c8d461633d562d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fethnio%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 27% Large, 23% Medium

#### What Do G2 Reviewers Say About Ethnio?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **responsive customer support** of Ethnio, which enhances their research operations and overall efficiency.
- Users find Ethnio to be **easy to use** , praising its intuitive interface and clear directions for efficient study management.
- Users value the **intuitive interface** of Ethnio, which significantly enhances efficiency in research operations.
- Users appreciate the **easy-to-use interface** of Ethnio, praising its clarity, layout, and responsive support.
- Users appreciate the **ease of recruiting and managing participants** with Ethnio, significantly enhancing their qualitative research efforts.

##### Cons

- Users feel the **dashboard issues** limit their ability to see trends and narratives, impacting overall user experience.
- Users feel the platform has **limited customization** , requesting more options for better trend visibility and narrative insights.
- Users desire **missing features** like proper branching in screeners for enhanced functionality and improved consent processes.
- Users experience **minor bugs** on Ethnio, though they are usually resolved within a few hours.
- Users find certain fields **confusing** , leading to a lack of clarity in Ethnio's explanation and usability.

#### What Are Recent G2 Reviews of Ethnio?

**["Made by people who care about quality research"](https://www.g2.com/survey_responses/ethnio-review-11701777)**

**Rating:** 5.0/5.0 stars

[Read full review](https://www.g2.com/survey_responses/ethnio-review-11701777)

**["Fantastic support"](https://www.g2.com/survey_responses/ethnio-review-11968397)**

**Rating:** 5.0/5.0 stars

[Read full review](https://www.g2.com/survey_responses/ethnio-review-11968397)

#### What Are G2 Users Discussing About Ethnio?

- [What is Ethnio used for?](https://www.g2.com/discussions/what-is-ethnio-used-for) - 1 comment, 1 upvote

### [Surveypal](https://www.g2.com/products/surveypal/reviews)

Surveypal is a comprehensive customer experience management (CXM) platform designed to help organizations collect, analyze, and act upon customer feedback to drive business growth and enhance customer satisfaction. ​ Surveypal offers two products: Survey Tool: The Survey Tool enables users to create engaging, customizable surveys with a user-friendly drag-and-drop interface. Surveys can be tailored to match the organization's branding and support multiple languages. Distribution is versatile, allowing sharing via links, emails, text messages, QR codes, websites, or integrations with platforms like Zendesk, Salesforce, and Genesys. Real-time response tracking and analytics help monitor survey progress and gather actionable insights. ​ CXM Platform: Surveypal's CXM solution consolidates customer feedback from various channels into a unified view. It employs AI-powered text and sentiment analysis to uncover trends and understand the nuances behind customer comments. This facilitates proactive decision-making and strategic execution, empowering teams to implement changes swiftly and measure their impact on customer experience. ​ With over 17 years of experience and serving more than 600 organizations worldwide, Surveypal emphasizes data security, complying with GDPR and holding ISO 27001 certification. By transforming customer feedback into actionable intelligence, Surveypal enables businesses to enhance customer experiences, foster loyalty, and drive continuous improvement.​

**Average Rating:** 4.4/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Surveypal?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Surveypal?

- **Seller:** [Surveypal](https://www.g2.com/sellers/surveypal)
- **Year Founded:** 2007
- **HQ Location:** Palo Alto, CA
- **Twitter:** @surveypal  
3,197 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=973c342285dfdcabeb9fe22f068ea5e064efae19ccfc8045b3efdeb60214a7be&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1341575%2F&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 38% Large, 31% Medium

#### What Are Recent G2 Reviews of Surveypal?

**["Impeccable service and good answers."](https://www.g2.com/survey_responses/surveypal-review-3430207)**

**Rating:** 4.5/5.0 stars

_— Nicholas R._

[Read full review](https://www.g2.com/survey_responses/surveypal-review-3430207)

**["Perfect to meet your employees and the market."](https://www.g2.com/survey_responses/surveypal-review-3579654)**

**Rating:** 4.0/5.0 stars

_— Luis J._

[Read full review](https://www.g2.com/survey_responses/surveypal-review-3579654)

#### What Are G2 Users Discussing About Surveypal?

- [What is Surveypal used for?](https://www.g2.com/discussions/what-is-surveypal-used-for) - 1 comment

### [Lumoa](https://www.g2.com/products/lumoa/reviews)

Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every employee can ask questions and receive real-time answers based on the voice of the customer. Lumoa helps make timely decisions to increase KPIs up to three times.

**Average Rating:** 4.4/5.0

**Total Reviews:** 36

#### How Do G2 Users Rate Lumoa?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.3/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.3/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Lumoa?

- **Seller:** [Netigate](https://www.g2.com/sellers/netigate)
- **Year Founded:** 2005
- **HQ Location:** Stockholm, Stockholm County
- **Twitter:** @Netigate  
868 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ed25feb94880240e81babe117b400975b2b10bad716d169c5f154cacd0e0f751&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F288635%2F&secure%5Burl_type%5D=linkedin_company_website)  
115 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Telecommunications
- **Company Size:** 61% Large, 25% Medium

#### What Are Recent G2 Reviews of Lumoa?

**["I recommend Lumoa to every organisation - their sentiment analysis is a game changer"](https://www.g2.com/survey_responses/lumoa-review-8936326)**

**Rating:** 5.0/5.0 stars

_— Matthieu B._

[Read full review](https://www.g2.com/survey_responses/lumoa-review-8936326)

**["Great tool to monitor what your guests think about your establishment and services"](https://www.g2.com/survey_responses/lumoa-review-8933110)**

**Rating:** 5.0/5.0 stars

_— Chris J._

[Read full review](https://www.g2.com/survey_responses/lumoa-review-8933110)

### [SKEEPERS Ratings & Reviews](https://www.g2.com/products/skeepers-ratings-reviews/reviews)

Verified Reviews by SKEEPERS is a trusted third party that specializes in the collection, moderation and display of ratings and reviews from actual customers With offices in the US and Europe, this global company is present in more than 30 countries. Verified Reviews is official partner with Google, Yahoo and Bing and enables its clients to get seller ratings stars, allowing online customers to see which advertisers are highly rated. Features include: • SEO/SEM: Seller Rating Stars; PLA; Rich Snippets; Google Shopping; Google my Business • CRM: your online private platform • Reviews display: more than 30 widgets to choose from; product reviews display integration • Social integration: Avis Vérifiés Facebook app; social sharing

**Average Rating:** 4.1/5.0

**Total Reviews:** 33

#### How Do G2 Users Rate SKEEPERS Ratings & Reviews?

- **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 0.0/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 1.7/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 0.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind SKEEPERS Ratings & Reviews?

- **Seller:** [Skeepers](https://www.g2.com/sellers/skeepers)
- **Year Founded:** 2012
- **HQ Location:** Marseille, FR
- **Twitter:** @Skeepersgroup  
201 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=207a550f98318247b16a3ef0c71442b71a6d2d4d984e664418e1890f663237e4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fskeepers%2F&secure%5Burl_type%5D=linkedin_company_website)  
400 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 58% Small, 27% Medium

#### What Do G2 Reviewers Say About SKEEPERS Ratings & Reviews?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciated the **initial customer support** from SKEEPERS Ratings & Reviews, but noted recent declines as the company grew.

##### Cons

- Users find Skeepers to be **expensive** with limited value and frustrating support, feeling locked into an unsatisfactory contract.
- Users express dissatisfaction with **feature limitations** , as many features offer limited value and lack transparency in reviews.
- Users express frustration over the **lack of detail** in reviews and features, feeling locked into a costly subscription.
- Users highlight **limited customization** options in SKEEPERS, impacting their ability to maximize the platform's potential.
- Users find Skeepers to be **not user-friendly** due to glitches, poor support, and lack of transparency in reviews.

#### What Are Recent G2 Reviews of SKEEPERS Ratings & Reviews?

**["Great experience / great service."](https://www.g2.com/survey_responses/skeepers-ratings-reviews-review-557821)**

**Rating:** 5.0/5.0 stars

_— Alexandre A._

[Read full review](https://www.g2.com/survey_responses/skeepers-ratings-reviews-review-557821)

**["So much better than TrustPilot! SO glad we switched!"](https://www.g2.com/survey_responses/skeepers-ratings-reviews-review-3962692)**

**Rating:** 5.0/5.0 stars

_— Michael A._

[Read full review](https://www.g2.com/survey_responses/skeepers-ratings-reviews-review-3962692)

#### What Are G2 Users Discussing About SKEEPERS Ratings & Reviews?

- [How do I get verified on Trustpilot?](https://www.g2.com/discussions/how-do-i-get-verified-on-trustpilot)
- [How are Google reviews verified?](https://www.g2.com/discussions/how-are-google-reviews-verified)
- [What does verified reviewer mean?](https://www.g2.com/discussions/what-does-verified-reviewer-mean)
- [How are reviews verified?](https://www.g2.com/discussions/how-are-reviews-verified)

### [Pendo Feedback (formerly Receptive)](https://www.g2.com/products/pendo-feedback-formerly-receptive/reviews)

Leading B2B SaaS companies use Pendo Feedback to build winning products... Pendo Feedback is a product feedback solution that enables your product teams to make data-informed decisions, understanding what customers, prospects, and team members want the most. Our unique method of prioritization lets you see your customers' dealbreakers and nice-to-haves, so you aren't just left with a long list of wants. Our in-depth reporting and analytics allow you to segment by the metrics most important to you, such as account value (MRR), location, size, industry, and many more. Pendo Feedback automatically keeps your customers in the loop, sending out notifications whenever a request they're interested in changes status. This isn't just a product management tool, it's a company-wide solution that enables you to start taking feedback seriously and gives you the data and insights needed to develop your product in a meaningful way.

**Average Rating:** 3.6/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Pendo Feedback (formerly Receptive)?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 6.7/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 5.4/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 5.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Pendo Feedback (formerly Receptive)?

- **Seller:** [Pendo.io](https://www.g2.com/sellers/pendo-io)
- **Year Founded:** 2013
- **HQ Location:** Raleigh, North Carolina
- **Twitter:** @pendoio  
20,032 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=782193c1c09e352b322cb197c808871723a4ccea1007aefaacc82cd842b8b22e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5071271%2F&secure%5Burl_type%5D=linkedin_company_website)  
985 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 55% Small, 36% Medium

#### What Are Recent G2 Reviews of Pendo Feedback (formerly Receptive)?

**["one of the best platform you get the product overview"](https://www.g2.com/survey_responses/pendo-feedback-formerly-receptive-review-9057502)**

**Rating:** 4.5/5.0 stars

_— Verified User in Business Supplies and Equipment_

[Read full review](https://www.g2.com/survey_responses/pendo-feedback-formerly-receptive-review-9057502)

**["Great way to capture internal and external feedback"](https://www.g2.com/survey_responses/pendo-feedback-formerly-receptive-review-9048524)**

**Rating:** 4.5/5.0 stars

_— Alyssa H._

[Read full review](https://www.g2.com/survey_responses/pendo-feedback-formerly-receptive-review-9048524)

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 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Experience management software consolidates feedback from a specific, target audience and delivers actionable insights and follow-up steps to close the loop. Experience management solutions build on the features provided by [survey software](https://www.g2.com/categories/survey) and [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) by adding functionality that enables businesses to plan and take informed actions based on received feedback. Specifically, these tools deploy analytics dashboards for feedback data that is viewable by stakeholders across an organization. Some products will also provide gamification features or agent-based scoring metrics to incentivize employees to leverage insights offered by the platform.

Experience management solutions can be leveraged for different use cases across a business, including customer experience (CX), B2B account experience, product experience, and market research. Though most offerings specialize in only one use case, some products will target multiple groups of respondents and allow businesses to segment their audiences. Products that specialize in CX collect customer feedback and deploy insights to frontline employees who can execute closed-loop actions based on that feedback. Products designed for B2B account experience collect client feedback and deliver insights to sales or customer success teams. Product experience solutions help product management teams collect and analyze feedback about their customers’ experiences with a product. Finally, market research solutions provide special features like research panels to enable businesses to survey their target audience.

Experience management software offers the survey development and implementation features provided by survey products and the business-focused analytics features provided by enterprise feedback management solutions. Experience management tools differ from survey and enterprise feedback management tools because they offer additional features that allow for closed-loop actions to follow up on feedback.

Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.

To qualify for inclusion in the Experience Management category, a product must:

- Provide all the features of an enterprise feedback management solution
- Connect with other repositories of data
- Analyze and segment experience data across all points in the customer journey
- Deliver relevant, real-time insights from feedback to relevant stakeholders
- Provide multidirectional communication channels to allow stakeholders to respond to feedback or share it with leadership
- Facilitate closed-loop action items based on respondent sentiment

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