# Best Experience Management Software - Page 3

## How Many Experience Management Software Products Does G2 Track?

**Total Products under this Category:** 130

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Verint Voice of the Customer (+0.65%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Experience Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 25,600+ Authentic Reviews
- 130+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Experience Management Software
 ![G2 Grid® for Experience Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/experience-management/grids.png?focus%5B%5D=19432&focus%5B%5D=4177&focus%5B%5D=15217&focus%5B%5D=482&focus%5B%5D=62085&focus%5B%5D=84697&focus%5B%5D=421&focus%5B%5D=130477)

Highlighted products: Birdeye, Reputation, QuestionPro, Qualtrics Market Research, Resonate CX, Experience.com, Medallia Customer Experience, and Dynamics 365 Customer Voice.

Underlying data: [Grid® JSON](https://www.g2.com/categories/experience-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=reputation&focus%5B%5D=questionpro&focus%5B%5D=qualtrics-market-research&focus%5B%5D=resonate-cx&focus%5B%5D=experience-com&focus%5B%5D=medallia-customer-experience&focus%5B%5D=dynamics-365-customer-voice)

**Sponsored**

### HeyMarvin

HeyMarvin is the #1 AI-native customer insights platform. Teams use HeyMarvin to turn scattered customer knowledge into shared understanding the whole company can act on. Most companies are sitting on years of valuable user research, brand studies, market data, and customer feedback buried in folders, decks, and disconnected tools. HeyMarvin turns all of it into a searchable, intelligent knowledge repository that grows smarter over time. With 30+ native integrations continuously pulling in data, anyone across the organization can search, ask questions, and get cited answers instantly. Need to run research? HeyMarvin lets small teams deliver like a team 10 times their size. Run hundreds of AI-moderated interviews simultaneously, capture live conversations with automatic transcription, and analyze thousands of data points without losing the nuance that makes qualitative research worth doing. Every answer cites back to real customer data, and researchers stay in control of every interpretation. When insights are ready, they surface in the tools where teams already work: Slack, Figma, Salesforce, and more. Share video clips, highlight reels, and direct customer quotes so every decision is grounded in real customer voices. Research stops living in decks and starts building the kind of customer empathy that shapes better products, sharper messaging, and smarter strategy. Enterprise-ready from day one. HeyMarvin is SOC 2 Type II, HIPAA, GDPR, and ISO 27001 certified, with automatic PII redaction, face blur, and role-based access controls built for regulated industries. Trusted by teams at Microsoft, Included Health, Best Buy, and NRG Energy, and backed by leading AI investors including Sam Altman and Fuel Capital. Ready to put your customer knowledge to work? Learn more at HeyMarvin.com.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2378&secure%5Bchosen_at%5D=2026-08-07T14%3A01%3A51Z&secure%5Bdisplayable_resource_id%5D=1379&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1379&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1177329&secure%5Bresource_id%5D=2378&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fexperience-management%3Fes_id%3D4c76074612%26page%3D3&secure%5Btoken%5D=ef4c8b5d1a0379fe6e092df816ac1a02d17080a16651178a95adf37a0be0413c&secure%5Burl%5D=https%3A%2F%2Fheymarvin.com%2Flp%2Fmarvin-brand%3Futm_source%3Dg2%26utm_medium%3Dppc%26utm_campaign%3Dg2-clilcks&secure%5Burl_type%5D=book_demo)

### [Zonka Feedback](https://www.g2.com/products/zonka-feedback/reviews)

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time. Whether it’s digital journeys and product feedback or frontline and support experiences across locations, Zonka Feedback empowers teams to understand customer experience, reduce churn, improve satisfaction, and drive growth. With easy-to-use yet powerful surveys for NPS, CSAT, CES, and more, businesses can run transactional and relationship programs and capture feedback across email, SMS, WhatsApp, web, in-app, in-product, kiosks, and offline touchpoints. Zonka Feedback seamlessly integrates with leading CRM, Helpdesk, and Marketing platforms, including Salesforce, HubSpot, Intercom, and Zendesk, to trigger surveys and sync scores, creating a holistic 360° view of the customer journey. With out-of-the-box reports, trends, and insights, teams can easily analyze data to drive informed CX improvements. Zonka’s AI Feedback Intelligence unifies feedback analytics and experience signals from tickets, chats, reviews, calls, social, and surveys—sources that often live in silos—into a single platform to deliver actionable insights. Powered by Thematic Analysis, Impact & Sentiment Scoring, Entity Recognition, and Agentic AI, it gives teams instant clarity on what’s working, what’s broken, and where to focus across themes, functions, and locations. Insights Assistant enables teams to instantly query their feedback data and get clear, AI-driven answers to critical questions, such as what’s driving churn, what’s frustrating users, which product enhancements matter most, and more. Zonka Feedback simplifies & speeds up closing the feedback loop with a centralized inbox, case management, reputation management, and intelligent automation. Feedback is routed to the right teams, follow-ups are triggered instantly, and businesses can respond directly to customer feedback and online reviews, proactively engaging detractors and turning negative experiences into loyalty-building moments. \*\*Key Capabilities\*\* - Effortless NPS, CSAT, CES survey & VoC program - Collect responses via Email, SMS, WhatsApp, Web, In-App, Kiosks & more - AI Feedback Intelligence with thematic, sentiment, impact analysis & entity recognition - Reputation Management to unify, monitor, and respond to online reviews - Centralized Inbox with collaborative view, tagging, and tasks - Case Management with tickets, assignments, and direct customer communication - Real-time Alerts via Email, SMS, WhatsApp, Slack, and Microsoft Teams - Workflow Automation to trigger actions and close the loop faster - Reporting & Analytics with out-of-the-box dashboards and trends - Integrations with 50+ platforms, including Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Microsoft Dynamics, Zapier and more.

**Average Rating:** 4.7/5.0

**Total Reviews:** 79

#### How Do G2 Users Rate Zonka Feedback?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 9.9/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 9.8/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Zonka Feedback?

- **Seller:** [Zonka Feedback](https://www.g2.com/sellers/zonka-feedback)
- **Company Website:** www.zonkafeedback.com
- **Year Founded:** 2014
- **HQ Location:** Gurugram, Haryana
- **Twitter:** @zonkafeedback  
1,270 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=21dcdce5a8a4ce8df49b19d8116c029f20c9b1fb827ed2e623f63c57dae1638f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3881439%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Marketing and Advertising, Education Management
- **Company Size:** 62% Small, 30% Medium

#### What Do G2 Reviewers Say About Zonka Feedback?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **responsive and exceptional support** offered by Zonka Feedback, enhancing their overall experience significantly.
- Users find Zonka Feedback's **ease of use and setup** exceptional, enhancing customer experience and engagement efficiently.
- Users commend Zonka Feedback for its **massive improvements and feature updates** enhancing customer experience and feedback collection.
- Users commend Zonka Feedback for its **excellent data management** , praising its customization options and supportive integration.
- Users praise the **ease of use** of Zonka Feedback, appreciating its straightforward setup and seamless integration.

##### Cons

- Users face **software instability** within Zonka Feedback, experiencing bugs and confusing navigation that impede usability.
- Users experience **call issues** with Zonka Feedback, limiting in-house reviews and affecting the survey process.
- Users note a **slight learning curve** with advanced features, though excellent support helps ease the transition.
- Users find the **layout issues** of Zonka Feedback frustrating, with confusing navigation and unexpected functionality locations.
- Users report a **slight learning curve** with advanced features, but commend the excellent support for assistance.

#### What Are Recent G2 Reviews of Zonka Feedback?

**["Zonka Feedback - Intuitive, Customizable, and Seamlessly Integrative"](https://www.g2.com/survey_responses/zonka-feedback-review-12565883)**

**Rating:** 5.0/5.0 stars

_— Colin C._

[Read full review](https://www.g2.com/survey_responses/zonka-feedback-review-12565883)

**["Zonka wins on product and people"](https://www.g2.com/survey_responses/zonka-feedback-review-13222004)**

**Rating:** 5.0/5.0 stars

_— Tiffany R._

[Read full review](https://www.g2.com/survey_responses/zonka-feedback-review-13222004)

#### What Are G2 Users Discussing About Zonka Feedback?

- [What are feedback programs?](https://www.g2.com/discussions/what-are-feedback-programs)
- [Which are the tools used for feedback?](https://www.g2.com/discussions/which-are-the-tools-used-for-feedback)
- [What is zonka?](https://www.g2.com/discussions/what-is-zonka)
- [What are the features of a good customer feedback system?](https://www.g2.com/discussions/what-are-the-features-of-a-good-customer-feedback-system)

### [Rally UXR](https://www.g2.com/products/rally-uxr/reviews)

Rally is agentic research infrastructure that solves participant access at scale for enterprise teams. With intuitive workflows powered by rigorous participant infrastructure, Rally helps research and ReOps scale trusted user connection across every team building product. Built for PMs, designers, engineers, researchers, and leaders, Rally gives teams fast, trusted access to the right people when decisions are live; whether they are exploring opportunities, validating ideas, prioritizing investments, or making critical product calls.

**Average Rating:** 4.8/5.0

**Total Reviews:** 77

#### How Do G2 Users Rate Rally UXR?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 5.0/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.3/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Rally UXR?

- **Seller:** [Rally UXR](https://www.g2.com/sellers/rally-uxr)
- **Company Website:** www.rallyuxr.com
- **Year Founded:** 2021
- **HQ Location:** New York, US
- **Twitter:** @rallyuxr  
168 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=df1e8a65eea878b4419660c3eca023eee21d0413052d61db493d9f43d981a8d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frallyuxr&secure%5Burl_type%5D=linkedin_company_website)  
53 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Senior UX Researcher, UX Researcher
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 47% Large, 39% Medium

#### What Do G2 Reviewers Say About Rally UXR?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **exceptional customer support** of Rally UXR for its responsiveness and helpfulness in addressing inquiries.
- Users find Rally UXR's **ease of use** invaluable, streamlining research processes and enhancing organization effortlessly.
- Users commend the **easy setup** of Rally UXR, finding it seamless and much easier than anticipated for their research needs.
- Users love how Rally UXR is a **massive time-saver** , streamlining recruitment, scheduling, and management into one platform.
- Users love the **easy integrations** of Rally UXR, streamlining recruitment and management in one powerful platform.

##### Cons

- Users experience **confusion with certain features** , particularly in participant status and integration capabilities, indicating room for improvement.
- Users highlight the need for **missing features** in Rally UXR, hoping for improvements like notifications and email automation.
- Users often face **scheduling issues** , including bugs in rescheduling and complexities with participant status categories, hindering efficiency.
- Users experience **software bugs** at times, requiring workarounds and causing frustration, but support is responsive.
- Users find the **email notifications insufficient** , requiring manual emails for participant limits, reducing overall efficiency.

#### What Are Recent G2 Reviews of Rally UXR?

**["Rally Will Transform Your Research Workflow!"](https://www.g2.com/survey_responses/rally-uxr-review-12080330)**

**Rating:** 5.0/5.0 stars

_— Amy K._

[Read full review](https://www.g2.com/survey_responses/rally-uxr-review-12080330)

**["Rally helping us democratize and streamline research"](https://www.g2.com/survey_responses/rally-uxr-review-12099163)**

**Rating:** 4.5/5.0 stars

_— Kseniya K._

[Read full review](https://www.g2.com/survey_responses/rally-uxr-review-12099163)

### [Sprig](https://www.g2.com/products/sprig/reviews)

Sprig is an enterprise survey platform powered by AI agents. We help organizations move from question to evidence faster by transforming how research is designed, fielded, and synthesized. Instead of relying on manual survey programming, static forms, and time-consuming analysis, Sprig combines modern survey infrastructure with specialized agents that accelerate every stage of the research process. Research teams use Sprig to run customer surveys, market research, experience measurement, journey research, concept testing, and strategic studies. Whether collecting feedback from customers, prospects, panel participants, or users inside a product, Sprig helps teams gather higher-quality data and uncover deeper insights. Three AI agents power every stage of the research process: Design Agent: Builds rigorous studies from survey documents, research goals, briefs, and existing questionnaires. Field Agent: Delivers adaptive surveys that personalize questions and gather richer feedback across every channel. Synthesize Agent: Transforms responses into evidence-backed reports, themes, and recommendations. Leading companies including Microsoft, Figma, Notion, Ramp, DoorDash, Coinbase, Harvey, and Robinhood use Sprig to continuously learn from customers, understand markets, validate ideas, and improve products. By combining enterprise survey capabilities with AI-powered agents, Sprig enables teams to move faster, make better decisions, and turn research into a competitive advantage.

**Average Rating:** 4.3/5.0

**Total Reviews:** 196

#### How Do G2 Users Rate Sprig?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.5/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Sprig?

- **Seller:** [Sprig](https://www.g2.com/sellers/sprig)
- **Company Website:** www.sprig.com
- **Year Founded:** 2019
- **HQ Location:** San Francisco, California
- **Twitter:** @Sprig  
2,085 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe64b0b796898f4e2ef43f28f7613c0c1ee596a4a159c7ad769c02831bdd3d82&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18717471&secure%5Burl_type%5D=linkedin_company_website)  
260 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Product Designer
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 61% Medium, 28% Large

#### What Do G2 Reviewers Say About Sprig?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy setup** of Sprig, enabling non-technical users to efficiently begin their projects.
- Users value the **easy integrations** of Sprig, enhancing workflow by connecting seamlessly with existing tools like Slack.
- Users value the **real-time feedback management** of Sprig, enabling faster decision-making with insightful AI analysis.
- Users appreciate the **responsive customer support** of Sprig, which makes troubleshooting straightforward and efficient.
- Users appreciate the **ease of use** of Sprig, making it accessible and efficient for non-technical users.

##### Cons

- Users often face **survey navigation issues** and confusing data formats, hindering effective information gathering and analysis.
- Users face **significant limitations with survey navigation and information quality** , hindering effective research and insights.
- Users find Sprig's setup process **time-consuming** , with slow support responses and complex billing adding to the delay.
- Users report **dashboard issues** with frequent resets and complicated billing, impacting usability and data management.
- Users face challenges with **data inaccuracy** due to confusing billing and complex data export formats from Sprig.

#### What Are Recent G2 Reviews of Sprig?

**["Intuitive and Efficient Navigation for User Research"](https://www.g2.com/survey_responses/sprig-review-13161644)**

**Rating:** 5.0/5.0 stars

_— Andre S._

[Read full review](https://www.g2.com/survey_responses/sprig-review-13161644)

**["AI-Powered Insights Transform Our Customer Feedback"](https://www.g2.com/survey_responses/sprig-review-9451308)**

**Rating:** 5.0/5.0 stars

_— Bharat D._

[Read full review](https://www.g2.com/survey_responses/sprig-review-9451308)

### [Clientshare](https://www.g2.com/pt/products/clientshare/reviews)

Clientshare é a plataforma de CX que mais cresce para provedores de serviços B2B. Usada por 1 em cada 2 das empresas do FTSE 100 e 1 em cada 3 do S&P 500, a Clientshare ajuda fornecedores empresariais em Logística, BPO, Gestão de Instalações, Catering Contratual e Manufatura a economizar tempo, obter total visibilidade da saúde de suas contas e reter & crescer contratos. A plataforma da Clientshare é projetada para ajudar empresas a gerenciar e melhorar seus relacionamentos com clientes através de revisões de negócios estruturadas e ferramentas de experiência do cliente. Ela substitui processos manuais e inconsistentes de gestão de contas por um fluxo de trabalho digital que guia as equipes na entrega de Revisões de Negócios profissionais (QBRs), coleta de pontuações NPS e CSAT, coleta de feedback dos clientes e acompanhamento de ações, tudo em um só lugar. A plataforma também inclui painéis de análise ao vivo, um sistema de gerenciamento de conteúdo e análise impulsionada por IA para dar aos gerentes de contas e líderes seniores uma visão clara e em tempo real de cada conta de cliente. Ao revelar sinais de alerta precoce de churn, sinalizar contas em risco e identificar oportunidades de upsell, ela permite que as equipes ajam antes que pequenos problemas se tornem maiores. Em última análise, a Clientshare ajuda os fornecedores a ganhar renovações com base em valor comprovado em vez de preço, e a construir relacionamentos mais profundos e engajados com seus clientes.

**Average Rating:** 4.6/5.0

**Total Reviews:** 92

#### How Do G2 Users Rate Clientshare?

- **the product tem sido um bom parceiro comercial?:** 9.6/10 (Category avg: 9.1/10)
- **Pontuação de esforço do cliente (CES):** 8.7/10 (Category avg: 8.2/10)
- **Pontuação de Satisfação do Cliente (CSAT):** 9.3/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Clientshare?

- **Vendedor:** [Clientshare](https://www.g2.com/pt/sellers/clientshare-675ca33b-3f1f-4626-92a8-364f3a29d6c5)
- **Website da Empresa:** www.myclientshare.com
- **Ano de Fundação:** 2016
- **Localização da Sede:** London
- **Twitter:** @myclientshare  
531 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3be251b20b1a94874ab9269319f2c6374ee213c37f0fcb0b4bc96549af3de158&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclientshare&secure%5Burl_type%5D=linkedin_company_website)  
32 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Diretor de Contas
- **Top Industries:** Serviços de Instalações, Recrutamento e Seleção
- **Company Size:** 46% Large, 35% Medium

#### What Do G2 Reviewers Say About Clientshare?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários elogiam a **facilidade de uso** do Clientshare, simplificando o gerenciamento de relacionamentos com clientes e revisões de negócios.
- Os usuários destacam o **fantástico suporte ao cliente** da Clientshare, tornando a assistência eficiente e agradável durante toda a sua experiência.
- Os usuários consideram a **equipe de suporte inestimável** , oferecendo respostas rápidas e conhecedoras que melhoram a experiência geral do Clientshare.
- Os usuários apreciam o **engajamento aprimorado** com o Clientshare, facilitando a colaboração e melhorando o feedback e a comunicação com o cliente.
- Os usuários apreciam o **fácil acesso** ao painel do Clientshare, facilitando a gestão eficiente de clientes e o suporte entre equipes.

##### Cons

- Os usuários enfrentam **problemas com o sistema de pontuação** , com erros e avaliações severas impactando sua experiência geral com o Clientshare.
- Os usuários observam que é necessário melhorar a **Limpeza de DOC** para maximizar os recursos e garantir acompanhamentos eficazes.
- Os usuários encontram **funcionalidade limitada** no Clientshare, particularmente com a resposta ao feedback dos clientes e opções de exportação de dados.
- Os usuários acham a **ausência de recursos de documentação de conformidade** limitante, impactando a eficiência operacional e os processos de revisão.
- Os usuários acham o **treinamento obrigatório inadequado** , levando à relutância dos gerentes em utilizar plenamente o sistema.

#### What Are Recent G2 Reviews of Clientshare?

**["Clientshare me apoia na coleta de feedback consistente e significativo dos clientes."](https://www.g2.com/pt/survey_responses/clientshare-review-13088585)**

**Rating:** 4.0/5.0 stars

_— Jayson B._

[Read full review](https://www.g2.com/pt/survey_responses/clientshare-review-13088585)

**["Acompanha o Feedback ao Longo do Tempo com Comentários Úteis e Ótimo Suporte"](https://www.g2.com/pt/survey_responses/clientshare-review-13078163)**

**Rating:** 5.0/5.0 stars

_— Adam T._

[Read full review](https://www.g2.com/pt/survey_responses/clientshare-review-13078163)

### [Custify](https://www.g2.com/products/custify/reviews)

Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and powerful features, Custify empowers Customer Success teams to manage every aspect of the customer journey—from seamless onboarding to proactive renewal and expansion—using real-time health scores, automated alerts, and predictive analytics. Custify integrates data across your entire tech stack, providing a centralized, single source of truth for each customer. This allows teams to quickly spot churn risks, capitalize on upsell opportunities, and deliver personalized customer interactions at scale. With automated workflows, customizable playbooks, and intelligent segmentation, Custify streamlines routine tasks, enabling your team to focus on building relationships and driving customer success outcomes that matter. Setting up Custify is a breeze with our concierge onboarding service, ensuring you’re up and running in hours—not weeks. Our platform integrates effortlessly with your CRM, support systems, and other essential tools, giving you unmatched visibility and collaboration across teams. Custify’s powerful analytics and customizable dashboards make it easy to monitor key metrics, track customer health, and measure the success of your initiatives. Join leading SaaS companies that trust Custify to optimize their Customer Success operations and drive sustainable growth. Deliver exceptional customer experiences, reduce churn, and maximize customer lifetime value with the best Customer Success platform for your SaaS business. Book a demo today to see how Custify transforms your customer success strategy at scale.

**Average Rating:** 4.7/5.0

**Total Reviews:** 518

#### How Do G2 Users Rate Custify?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.8/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 9.4/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Custify?

- **Seller:** [Custify](https://www.g2.com/sellers/custify)
- **Year Founded:** 2017
- **HQ Location:** Bucharest, Romania
- **Twitter:** @CustifySRL  
628 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1937c2bde8668b0a178dd793de18fdae2d6f38e5f54c90c92ccebaa104d6654c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18314355%2F&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Senior Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 62% Small, 33% Medium

#### What Do G2 Reviewers Say About Custify?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Custify, facilitating efficient tracking and analysis of customer health.
- Users commend the **responsive customer support** of Custify, consistently providing assistance and valuing user feedback effectively.
- Users appreciate the **intuitive interface** of Custify, making it easy for non-Customer Success professionals to use effectively.
- Users value the **robust automation** in Custify, which streamlines daily tasks and enhances customer success strategies.
- Users value the **variety of integration options** with Custify, enhancing adaptability and supporting their diverse needs.

##### Cons

- Users highlight the **missing features** in Custify, such as limited email tracking and insufficient documentation.
- Users note that the **email functionality lacks effectiveness** , especially in tracking and reporting features.
- Users find **limited customization options** frustrating, especially regarding the UI and account lists in Custify.
- Users find the **learning curve challenging** , with extensive setup and ongoing adaptation required for effective use.
- Users find Custify to be **not intuitive** , struggling with its outdated UI and complex settings management.

#### What Are Recent G2 Reviews of Custify?

**["Playbooks + AI Automation: A Game-Changer for Customer Success"](https://www.g2.com/survey_responses/custify-review-13168820)**

**Rating:** 5.0/5.0 stars

_— Patrick S._

[Read full review](https://www.g2.com/survey_responses/custify-review-13168820)

**["Custify Transformed Our Customer Success Workflow"](https://www.g2.com/survey_responses/custify-review-13223157)**

**Rating:** 5.0/5.0 stars

_— Sebastian M._

[Read full review](https://www.g2.com/survey_responses/custify-review-13223157)

#### What Are G2 Users Discussing About Custify?

- [What is Custify used for?](https://www.g2.com/discussions/what-is-custify-used-for)

### [Alida](https://www.g2.com/products/alida/reviews)

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers can help companies make better decisions and drive long term loyalty and growth. That’s why Alida helps innovative brands create highly engaged research communities to gather feedback that empowers better customer experiences and product innovation. Leading companies like HBOMax, Warner Bros. Discovery, Volvo, and lululemon depend on Alida’s community-centered research platform to deliver fast and reliable customer feedback at scale so they can build better products, refine user experiences and test marketing campaigns. Over 176 million people globally have used the Alida platform to inform over 60,000 customer experience initiatives. Learn more at www.alida.com.

**Average Rating:** 4.4/5.0

**Total Reviews:** 130

#### How Do G2 Users Rate Alida?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 7.6/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.3/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Alida?

- **Seller:** [Alida](https://www.g2.com/sellers/alida)
- **Company Website:** www.alida.com
- **Year Founded:** 2000
- **HQ Location:** Toronto, Canada
- **Twitter:** @Alida  
144 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e17e4c738191bef449ab3b30f9f13c63536a68c21b608cdb58ea5f390cb5fc24&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falidatxm%2F&secure%5Burl_type%5D=linkedin_company_website)  
376 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail, Hospital & Health Care
- **Company Size:** 61% Large, 28% Medium

#### What Do G2 Reviewers Say About Alida?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Alida to be an **agile and user-friendly tool** , making it ideal for daily guest sentiment needs.
- Users commend Alida for its **exceptional customer support** , highlighting prompt responses and thorough assistance during their experience.
- Users value the **customizable survey management** in Alida, appreciating its user-friendly interface and flexibility for diverse feedback.
- Users praise Alida's **intuitive interface** , making survey adjustments and data interpretation seamless and efficient.
- Users value the **comprehensive support** from Alida, which enhances their navigation and understanding of the platform.

##### Cons

- Users find Alida's **complexity and tech glitches** hinder usability, leading to frustration and a steep learning curve.
- Users find **survey limitations** in Alida, struggling with editing, response quality, and a lack of transparency in feedback processes.
- Users find Alida's **difficult reporting** tools cumbersome and lacking integration, requiring manual data synthesis between old and new formats.
- Users highlight the **non-user friendly interface** of Alida, indicating challenges in data extraction and survey customization.
- Users are frustrated with the **filtering issues** in Alida, affecting usability and flexibility in surveys and reports.

#### What Are Recent G2 Reviews of Alida?

**["Supportive Teamwork: Alida"](https://www.g2.com/survey_responses/alida-review-13059634)**

**Rating:** 4.5/5.0 stars

_— Priya D._

[Read full review](https://www.g2.com/survey_responses/alida-review-13059634)

**["Easy Survey Building, Instant Visual Reports, and Helpful AI Analysis"](https://www.g2.com/survey_responses/alida-review-12311158)**

**Rating:** 4.0/5.0 stars

_— Muki D._

[Read full review](https://www.g2.com/survey_responses/alida-review-12311158)

#### What Are G2 Users Discussing About Alida?

- [How do you use Alida?](https://www.g2.com/discussions/how-do-you-use-alida)
- [What is Vision Critical?](https://www.g2.com/discussions/what-is-vision-critical)
- [Where is Alida based?](https://www.g2.com/discussions/where-is-alida-based)
- [What does Alida do?](https://www.g2.com/discussions/what-does-alida-do) - 1 comment, 1 upvote

### [dropthought](https://www.g2.com/products/dropthought/reviews)

DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels.

**Average Rating:** 4.6/5.0

**Total Reviews:** 71

#### How Do G2 Users Rate dropthought?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.7/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.7/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind dropthought?

- **Seller:** [DropThought](https://www.g2.com/sellers/dropthought)
- **Year Founded:** 2011
- **HQ Location:** Santa Clara, California
- **Twitter:** @dropthought  
219 Twitter followers
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f7411f6242486e701b59efc506c0061d1f0072d2b98ecc8dc9136f74a05abc8b&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fdropthought-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
44 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Sports
- **Company Size:** 75% Medium, 17% Small

#### What Do G2 Reviewers Say About dropthought?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Dropthought, benefiting from intuitive dashboards and real-time customer feedback.
- Users value the **easy-to-use dashboard** for real-time feedback and customized insights to improve services effectively.
- Users value the **real-time customer feedback** capabilities of Dropthought, enhancing service improvement and insights gathering.
- Users value the **real-time customer insights** from Dropthought, enhancing service improvement and meeting business objectives effortlessly.
- Users value the **exceptional customer support** from DropThought, noting their helpfulness and quick responses.

##### Cons

- Users find the **limited customization options** frustrating, as it hampers their ability to tailor the layout to their preferences.
- Users find the **inadequate feedback** tools ineffective, as they dilute the value of negative input needed for improvement.
- Users find the **layout issues** frustrating, as it lacks customization for text size and spacing preferences.
- Users find the **smiles and frowns unhelpful** , feeling they undermine the value of sincere negative feedback.
- Users find the **scoring system unhelpful** as it minimizes valuable negative feedback on the platform.

#### What Are Recent G2 Reviews of dropthought?

**["Working with Dropthought"](https://www.g2.com/survey_responses/dropthought-review-10452885)**

**Rating:** 5.0/5.0 stars

_— Dave F._

[Read full review](https://www.g2.com/survey_responses/dropthought-review-10452885)

**["Easy Real-Time Customer Feedback with Powerful Surveys, Dashboards & Text Analytics"](https://www.g2.com/survey_responses/dropthought-review-12248318)**

**Rating:** 5.0/5.0 stars

_— Alan S._

[Read full review](https://www.g2.com/survey_responses/dropthought-review-12248318)

#### What Are G2 Users Discussing About dropthought?

- [What is dropthought used for?](https://www.g2.com/discussions/what-is-dropthought-used-for) - 1 comment

### [QuestionPro CX](https://www.g2.com/products/questionpro-cx/reviews)

QuestionPro CX analyzes textual feedback of your customers and gain insights from the qualitative data.

**Average Rating:** 4.9/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate QuestionPro CX?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 9.3/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 9.3/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind QuestionPro CX?

- **Seller:** [QuestionPro](https://www.g2.com/sellers/questionpro-e7e208d7-85c1-4b51-8202-7d5f10958265)
- **Year Founded:** 2005
- **HQ Location:** Austin , Texas
- **Twitter:** @questionpro  
13,094 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0dc91796af7eb938994d28b67b1dcbda5faebf83ab4934cae23515e11db3c577&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3035857%2F&secure%5Burl_type%5D=linkedin_company_website)  
533 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 82% Small, 18% Medium

#### What Do G2 Reviewers Say About QuestionPro CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **direct customer feedback** feature of QuestionPro CX, enhancing service improvements and adaptability.
- Users value the **direct feedback management** of QuestionPro CX, enhancing services based on community insights.
- Users find that QuestionPro CX significantly enhances **health scoring** , making customer experience improvement more efficient and data-driven.

##### Cons

- Users find the **complexity of advanced features** in QuestionPro CX can hinder usability and require significant learning time.
- Users find **difficult reporting** to be a challenge, as complex features require significant time to understand and use.
- Users find the **learning curve steep** due to an unsmooth interface and complex features requiring time to master.

#### What Are Recent G2 Reviews of QuestionPro CX?

**["Very helpful in getting feedback from our community"](https://www.g2.com/survey_responses/questionpro-cx-review-11603559)**

**Rating:** 4.0/5.0 stars

_— Verified User in Translation and Localization_

[Read full review](https://www.g2.com/survey_responses/questionpro-cx-review-11603559)

**["Track and Improve CX"](https://www.g2.com/survey_responses/questionpro-cx-review-12117105)**

**Rating:** 4.5/5.0 stars

_— Emeka N._

[Read full review](https://www.g2.com/survey_responses/questionpro-cx-review-12117105)

#### What Are G2 Users Discussing About QuestionPro CX?

- [What is CX focused?](https://www.g2.com/discussions/what-is-cx-focused)
- [What is a CX dashboard?](https://www.g2.com/discussions/what-is-a-cx-dashboard)
- [What is CX software?](https://www.g2.com/discussions/what-is-cx-software) - 1 comment

### [Alchemer Feedback Platform](https://www.g2.com/products/alchemer-feedback-platform/reviews)

Alchemer is a customer feedback management platform that helps organizations collect, analyze, and act on customer and employee insights at scale. Built for businesses of all sizes — from growing startups to global enterprises — Alchemer supports the full feedback lifecycle: from quick pulse surveys to sophisticated Voice of Customer (VoC) programs. What is Alchemer used for? Alchemer is used to run customer satisfaction (CSAT) surveys, Net Promoter Score (NPS) programs, product feedback initiatives, employee engagement assessments, and market research. Teams in marketing, product, customer success, and HR use Alchemer to capture feedback across email, SMS, in-app prompts, and web — meeting customers and employees where they already are to maximize response rates. Who is Alchemer for? Alchemer serves mid-market and enterprise organizations across industries including technology, healthcare, financial services, retail, and education. It is purpose-built for teams that need more than basic survey tools — organizations that want feedback to trigger real business action, not just sit in a spreadsheet. Key capabilities: - Omnichannel feedback collection via email, SMS, web, in-app, and API integrations - 400+ integrations with CRM, helpdesk, marketing automation, and data platforms — enabling feedback to flow automatically into the systems teams already use - Workflow automation that triggers actions, alerts, and follow-ups based on specific responses, eliminating manual routing and data silos - AI-powered analytics that surface trends, sentiment patterns, and actionable insights from large volumes of unstructured feedback - Role-based dashboards that deliver relevant data to product managers, CX leaders, marketers, and executives without noise - Enterprise-grade security and compliance, including SOC 2 Type II, GDPR, and HIPAA support How does Alchemer compare to other customer feedback platforms? Unlike simpler survey tools, Alchemer is designed for organizations that need to operationalize feedback — connecting survey responses directly to downstream workflows and business systems. Its combination of deep customization, enterprise integrations, and automation makes it a strong alternative to platforms like Qualtrics and Medallia for organizations that want powerful capabilities without the enterprise price tag or implementation complexity. Bottom line: Alchemer helps organizations listen better and act faster — turning feedback into a continuous, automated loop that improves customer experience, product quality, and employee engagement.

**Average Rating:** 4.5/5.0

**Total Reviews:** 197

#### How Do G2 Users Rate Alchemer Feedback Platform?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.6/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 9.0/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Alchemer Feedback Platform?

- **Seller:** [Alchemer](https://www.g2.com/sellers/alchemer)
- **Company Website:** www.alchemer.com
- **HQ Location:** Louisville, CO
- **Twitter:** @AlchemerHQ  
7,024 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=03a0d564cb4e0b44f2c54bc034945baaedd316436c84275f85c07fb360389148&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F712662%2F&secure%5Burl_type%5D=linkedin_company_website)  
232 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Education Management, Higher Education
- **Company Size:** 37% Medium, 34% Small

#### What Do G2 Reviewers Say About Alchemer Feedback Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Alchemer Feedback Platform, making survey creation a straightforward and intuitive process.
- Users value the **responsive and helpful customer support** of Alchemer, enhancing their overall experience with the platform.
- Users value the **customization options** of Alchemer, allowing tailored surveys for diverse audiences and complex needs.
- Users find Alchemer's platform to be **easy to use and implement** , enhancing workflow and providing valuable insights.
- Users appreciate the **automation of reports** in Alchemer, streamlining data sharing and enhancing productivity.

##### Cons

- Users find the **limited customization** in Alchemer frustrating, particularly for reports and quiz functionalities.
- Users find the **complexity of features** can complicate setup and lead to potential mistakes during configuration.
- Users find the **difficult setup** of Alchemer challenging, complicating the overall strong platform experience.
- Users experience **frustrations with crashes** during survey adjustments and limited customization options in Alchemer Feedback Platform.
- Users desire **enhanced analytics and quiz functionality** in Alchemer, but face limitations with the current options available.

#### What Are Recent G2 Reviews of Alchemer Feedback Platform?

**["Flexible, Powerful Survey Builder for Sophisticated Research Designs"](https://www.g2.com/survey_responses/alchemer-feedback-platform-review-12407136)**

**Rating:** 5.0/5.0 stars

_— Marc M._

[Read full review](https://www.g2.com/survey_responses/alchemer-feedback-platform-review-12407136)

**["Superior to Competitors with Exceptional Ease of Use"](https://www.g2.com/survey_responses/alchemer-feedback-platform-review-13222611)**

**Rating:** 5.0/5.0 stars

_— Verified User_

[Read full review](https://www.g2.com/survey_responses/alchemer-feedback-platform-review-13222611)

#### What Are G2 Users Discussing About Alchemer Feedback Platform?

- [What is Alchemer EFM used for?](https://www.g2.com/discussions/what-is-alchemer-efm-used-for) - 1 comment

### [Totango](https://www.g2.com/products/totango/reviews)

Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales methodology to transform how companies prove customer ROI, drive retention, and earn expansion. The Customer Growth Platform includes Totango Customer Success and Unison Customer Intelligence. Each of these solutions plays a distinct role in the Customer-Led Growth through value realization methodology. Totango Customer Success focuses on tracking customer health and engagement, enabling teams to proactively address potential issues and foster long-term relationships. Unison Customer Intelligence aggregates data from multiple sources, offering insights that help organizations understand customer behavior and preferences. Totango's target audience and target buyers include mid-sized to large enterprises across various industries that prioritize customer retention, renewals, and expansion and that generally rely on subscription-based models, where maintaining customer loyalty is critical to their revenue growth. Key features of Totango include customizable dashboards, real-time analytics, and automated workflows. These tools enable users to visualize customer data effectively, monitor key performance indicators, and automate routine tasks, thereby enhancing efficiency. The platform also supports collaboration among teams, allowing for seamless communication and alignment on customer goals. By providing actionable insights, Totango empowers organizations to refine their revenue strategies and make informed decisions that drive growth. Overall, Totango stands out as a leader in the Customer Success category by offering a holistic approach to managing customer relationships. Its integration of various tools and functionalities allows enterprises to gain a deeper understanding of their customers, ultimately leading to improved satisfaction and loyalty. By investing in Totango, organizations can position themselves for long-term success in an increasingly competitive landscape.

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,140

#### How Do G2 Users Rate Totango?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 7.8/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.2/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.1/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Totango?

- **Seller:** [Totango](https://www.g2.com/sellers/totango)
- **Company Website:** www.totango.com
- **Year Founded:** 2010
- **HQ Location:** New York, NY
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c055ca1d4406b1442de250192896a32c751981491e45014b5bb40827df34236&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F760976%2F&secure%5Burl_type%5D=linkedin_company_website)  
119 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, CSM
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Medium, 22% Small

#### What Do G2 Reviewers Say About Totango?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Totango's interface **easy to use and set up** , enhancing their ability to track accounts efficiently.
- Users value the **excellent customer support** from Totango, enhancing their management experience with valuable insights.
- Users appreciate the **functionality** of Totango, enabling seamless tracking, campaign setup, and reporting in one application.
- Users appreciate the **customization options** in Totango, enhancing their ability to track metrics and engage customers effectively.
- Users value the **efficiency** of Totango, enhancing productivity with seamless integrations and streamlined workflows for customer management.

##### Cons

- Users find the **steep learning curve** challenging due to overwhelming data and a lack of educational resources.
- Users find **integration issues** with Totango challenging, as they can be manual and difficult to maintain.
- Users find the **missing features** in Totango frustrating, particularly for managing complex business models and drafts.
- Users find **limited customization** in Totango, making it challenging to tailor the experience without technical assistance.
- Users find the **steep learning curve** challenging, struggling with collaboration and functionality in Totango's interface.

#### What Are Recent G2 Reviews of Totango?

**["Risk evaluation and health scoring"](https://www.g2.com/survey_responses/totango-review-9508942)**

**Rating:** 4.0/5.0 stars

_— Dragomir L._

[Read full review](https://www.g2.com/survey_responses/totango-review-9508942)

**["Beautiful, Visual Customer Data Platform That Beats Spreadsheets"](https://www.g2.com/survey_responses/totango-review-12594697)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/totango-review-12594697)

#### What Are G2 Users Discussing About Totango?

- [What is Totango used for?](https://www.g2.com/discussions/what-is-totango-used-for) - 1 upvote

### [Gemseek](https://www.g2.com/products/gemseek/reviews)

GemSeekCX Management platform helps you deliver outstanding customer experience when it matters and to achieve continuous improvement and growth. Measure how well you keep your promises at every touchpoint and get crystal clarity on how to transform your business to indulge customers beyond satisfaction.​ Our platform has 3 core modules: UNDERSTAND - Build surveys quickly and easily - ​create your own surveys or use our templates to guarantee that you ask the right questions at the right moment - Reach customers through multiple channels - engage with customers the way they wish. Show your flexibility and friendliness to increase response rate - Monitor performance in real-time Monitor performance in real-time in a single source of truth for all countries, businesses, departments and teams - Get customised dashboards - Design together dashboards and PPT reports that fit all your needs to guarantee high engagement of stakeholders PREDICT - Focus on what it really matters - identify key touch points and satisfaction drivers and get suggestions for improvement - AI-based text analyser - automated topic detection, categorization and sentiment analysis which allows you to get actionable insights per topic - Predict customer behavior and actions - pinpoint next best actions to save customers at risk and convert them to promoters - Forecast ROI of your actions - measure the impact of your future CX improvement actions to prioritise the ones with the biggest impact MOBILISE - Empower your team - automatic creation of cases to act immediately on customer issues and share success stories - Close the loop - inform customers of organisational changes to make their voice heard and achieve higher customer loyalty - Initiate strategic improvements - organize long-term improvement initiatives through an easy to use project management tool Book your demo now at: https://gemseek.com/get-in-touch/book-a-cx-demo/

**Average Rating:** 4.6/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate Gemseek?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 7.8/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Gemseek?

- **Seller:** [Gemseek](https://www.g2.com/sellers/gemseek)
- **Year Founded:** 2011
- **HQ Location:** London, England
- **Twitter:** @gemseek  
231 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Small, 20% Medium

#### What Are Recent G2 Reviews of Gemseek?

**["Very competent team of people"](https://www.g2.com/survey_responses/gemseek-review-4361192)**

**Rating:** 5.0/5.0 stars

_— Mahira S._

[Read full review](https://www.g2.com/survey_responses/gemseek-review-4361192)

**["Efficient closed-loop system"](https://www.g2.com/survey_responses/gemseek-review-4340163)**

**Rating:** 5.0/5.0 stars

_— Verified User in Building Materials_

[Read full review](https://www.g2.com/survey_responses/gemseek-review-4340163)

#### What Are G2 Users Discussing About Gemseek?

- [What is Gemseek used for?](https://www.g2.com/discussions/what-is-gemseek-used-for)

### [Fuel Cycle](https://www.g2.com/products/fuel-cycle/reviews)

Fuel Cycle accelerates decision intelligence for legendary brands. We achieve this by enabling organizations to capture, analyze, and act on insights required to launch new products, acquire customers, and gain market share. By leveraging the Fuel Cycle Platform, which powers leading insight communities, brands forge connections with their key audiences and harness actionable insights that drive confident business decisions.

**Average Rating:** 4.4/5.0

**Total Reviews:** 42

#### How Do G2 Users Rate Fuel Cycle?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 5.7/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 5.9/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 7.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Fuel Cycle?

- **Seller:** [Fuel Cycle](https://www.g2.com/sellers/fuel-cycle)
- **Company Website:** www.fuelcycle.com
- **Year Founded:** 2005
- **HQ Location:** Los Angeles, CA
- **Twitter:** @FUELCYCLEinc  
2,420 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea82b7b31c4136de12c181c10d4019264876c3c779e3dd80aea614605c6d18ca&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F527127%2F&secure%5Burl_type%5D=linkedin_company_website)  
159 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail
- **Company Size:** 64% Large, 21% Small

#### What Do G2 Reviewers Say About Fuel Cycle?

_AI-generated summary from verified user reviews_

##### Pros

- Users value Fuel Cycle's **responsive customer support** , ensuring quick resolutions and a hassle-free experience.
- Users find Fuel Cycle to be **fast and user-friendly** , enhancing efficiency with quick resolutions and easy activity creation.
- Users appreciate the **ease of use and responsive solutions** of Fuel Cycle, making it highly recommended.
- Users love the **easy integrations** that allow for simple survey creation and data collection from various sources.
- Users commend the **easy setup** of Fuel Cycle, enabling a smooth transition and quick platform utilization.

##### Cons

- Users find the **layout issues** between legacy and new CX confusing, hindering their overall experience with the platform.
- Users desire a **simplified data export process** in Fuel Cycle to save time and enhance usability.
- Users feel the **design and functionality limitations** of Fuel Cycle's logo and settings hinder their overall experience.
- Users find the **interface not intuitive** , struggling with confusion between CX versions and unclear language in the UI.
- Users feel that the **poor design** of Fuel Cycle's logo and settings detracts from their overall user experience.

#### What Are Recent G2 Reviews of Fuel Cycle?

**["User-Friendly Platform with Stellar Implementation Support"](https://www.g2.com/survey_responses/fuel-cycle-review-12602654)**

**Rating:** 5.0/5.0 stars

_— Carrie K._

[Read full review](https://www.g2.com/survey_responses/fuel-cycle-review-12602654)

**["Access to Expert Users Elevates the Experience"](https://www.g2.com/survey_responses/fuel-cycle-review-11917435)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/fuel-cycle-review-11917435)

#### What Are G2 Users Discussing About Fuel Cycle?

- [How do you use Fuel Cycle?](https://www.g2.com/discussions/how-do-you-use-fuel-cycle)
- [What is a THM fuel cycle?](https://www.g2.com/discussions/what-is-a-thm-fuel-cycle)
- [Who owns Fuelcycle?](https://www.g2.com/discussions/who-owns-fuelcycle)
- [What does fuel cycle do?](https://www.g2.com/discussions/what-does-fuel-cycle-do)

### [CustomerGauge](https://www.g2.com/products/customergauge/reviews)

CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying real-time results - Set goals and targets for closing the loop with customers - Segment customer insights by region, product, facility, and more. - and align employees CX-related business initiatives CustomerGauge is also the first and only customer experience management solution that automatically combines customer insights with revenue data. This allows CX managers to: - Identify and prioritize the most impactful customer experience improvements - Forecast the impact of future CX improvements across the customer journey - and report on the ROI of valuable customer experience initiatives

**Average Rating:** 4.6/5.0

**Total Reviews:** 46

#### How Do G2 Users Rate CustomerGauge?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.3/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.3/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind CustomerGauge?

- **Seller:** [CustomerGauge](https://www.g2.com/sellers/customergauge)
- **Company Website:** customergauge.com
- **Year Founded:** 2007
- **HQ Location:** Amsterdam
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2b007c226bc27c5b2753ec997b058b3fc3c364d52aaf38209ccecbfbfad52f80&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcustomergauge%2F&secure%5Burl_type%5D=linkedin_company_website)  
48 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Food & Beverages, Information Technology and Services
- **Company Size:** 40% Large, 38% Medium

#### What Are Recent G2 Reviews of CustomerGauge?

**["CustomerGuage Experience"](https://www.g2.com/survey_responses/customergauge-review-11414534)**

**Rating:** 4.0/5.0 stars

_— Syed D._

[Read full review](https://www.g2.com/survey_responses/customergauge-review-11414534)

**["Efficient tool for managing customer experience and loyalty"](https://www.g2.com/survey_responses/customergauge-review-11405338)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/customergauge-review-11405338)

#### What Are G2 Users Discussing About CustomerGauge?

- [What is CustomerGauge used for?](https://www.g2.com/discussions/what-is-customergauge-used-for)

### [zenloop](https://www.g2.com/products/zenloop/reviews)

zenloop is an AI-powered Customer Experience Management Platform and leading NPS software designed for B2B and digital businesses to optimize every touchpoint across the customer journey. As a comprehensive customer feedback management tool, zenloop enables you to easily launch net promoter surveys, CSAT surveys, and customer satisfaction survey with its software to capture feedback online and offline. The zenloop SaaS solution automatically collects, analyzes, and clusters feedback using advanced AI, delivering actionable insights through intelligent feedback analysis. zenloop empowers teams to boost retention, loyalty, and enthusiasm by identifying key drivers, automating win-back and advocacy workflows, and closing the loop with customers. With seamless integrations and a user-friendly interface, zenloop transforms feedback into measurable improvements, making it the ideal customer feedback platform to drive ROI, innovation, and customer-centric growth. Unlike Feedback Management applications, zenloop doesn’t simply focus on gathering and analyzing feedback to display insights. zenloop allows their customers to automatically convert such insights directly into workflows that lead to improvements in product and processes, win-back programs for dissatisfied customers, and advocacy plans for satisfied loyal customers. With zenloop companies can: - Collect multichannel direct and indirect customer feedback, which is automatically analyzed to provide insights into key drivers (of both satisfaction and dissatisfaction) and customer expectations - Benchmark data with other companies in the same industry and locations - Set rules to automatically trigger workflows to react to negative feedback based on customer segments, stage, and industry-specific keywords mentioned - Set rules to automatically trigger workflows to react to positive feedback and involve satisfied customers in tailored advocacy programs - Define automatic action plans, manage workflows, stakeholders, and cross-functional project teams to address issues and drive customer-centric innovation after identifying elements that generate friction (either within your product or processes) - Close the loop with customers by keeping them up to date regarding the progress of transformation initiatives they triggered through feedback - Monitor and prove the actual ROI of CX initiatives based on the impact of innovation zenloop can be seamlessly integrated into solutions such as Salesforce, Zendesk, Emarsys and all other common CRM, ERP, e-commerce, or STS systems. The platform is designed to serve fully-digital young or well-established businesses at different stages of their customer-centric transformation as well as large corporations with several digital and non-digital touchpoints along the customer journey. Characterized by an extremely user-friendly interface, easy and fast implementation, the platform guarantees the highest standards in terms of compliance and security.

**Average Rating:** 4.7/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate zenloop?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.3/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.3/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind zenloop?

- **Seller:** [zenloop](https://www.g2.com/sellers/zenloop-a1e1e3f7-dfc3-482a-9b29-24fcb733780d)
- **Year Founded:** 2016
- **HQ Location:** Berlin, Berlin
- **Twitter:** @zenloopHQ  
124 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=37cef464fb152a5e496b4c48b63ceb23483b4dd872a917e2858c5168aa59a6a1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27172127&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®
- **Phone:** +49 15888 367947

#### Who Uses This Product?

- **Company Size:** 69% Medium, 8% Large

#### What Do G2 Reviewers Say About zenloop?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **AI-Powered Thematic & Sentiment Analysis** of zenloop for actionable insights tailored to retail needs.
- Users highly value zenloop's **excellent customer support** , which facilitates smooth setup and enhances the overall experience.
- Users find zenloop's system incredibly **easy to use** , enhancing insights while saving significant analysis time.
- Users value the **AI-Powered Thematic & Sentiment Analysis** from zenloop, enhancing insights and saving time significantly.
- Users love the **intuitive interface** of zenloop, praising its quick setup and seamless integration for enhanced customer journeys.

##### Cons

- Users feel that zenloop lacks **tagging features for customer profiles** , limiting personalized experiences and insights.
- Users find it challenging to handle **platform issues** as they can't personalize customer experiences effectively with zenloop.
- Users are frustrated by the **inability to tag customer profiles** in zenloop, limiting personalized experiences and follow-ups.
- Users struggle with **survey issues** as zenloop lacks integration for personalizing customer experiences based on feedback.
- Users face **syncing issues** with customer profiles in zenloop, limiting personalized experiences based on feedback data.

#### What Are Recent G2 Reviews of zenloop?

**["Simple Setup, Perfect Customer Feedback Solution"](https://www.g2.com/survey_responses/zenloop-review-12293517)**

**Rating:** 5.0/5.0 stars

_— Philipp B._

[Read full review](https://www.g2.com/survey_responses/zenloop-review-12293517)

**["Zenloop impresses us with its platform's ease of use."](https://www.g2.com/survey_responses/zenloop-review-10573293)**

**Rating:** 4.5/5.0 stars

_— Verified User in Apparel & Fashion_

[Read full review](https://www.g2.com/survey_responses/zenloop-review-10573293)

#### What Are G2 Users Discussing About zenloop?

- [What is zenloop used for?](https://www.g2.com/discussions/what-is-zenloop-used-for) - 1 comment

### [Feedbear](https://www.g2.com/products/feedbear/reviews)

The easiest way to manage user feedback. Public roadmap, feedback boards, changelog, and powerful integrations in one, simple package. Complete the entire feedback loop with one, simple tool. Replace that messy Trello board or support inbox and engage your customers. 1. Collect feedback - Combine multiple sources of feedback into one place - Keep entries organized with boards and tags - Avoid duplicate requests, utilize voting - Uncover important details in the discussion 2. Show your progress - Increase transparency with a public roadmap - Customize to fit your brand - Automatic email status updates 3. Announce updates - Schedule posts to synchronize with your marketing efforts - Use labels to highlight different topics - Compose updates with rich text, images, and media embeds Simply: Make a better product.

**Average Rating:** 4.8/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate Feedbear?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 5.0/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 5.0/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 5.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Feedbear?

- **Seller:** [Feedbear](https://www.g2.com/sellers/feedbear)
- **Year Founded:** 2018
- **HQ Location:** London, England
- **Twitter:** @usefeedbear  
1,139 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=db42c66d55fe13b544039744b2aefb9932242a67c72be35172bacd4c4cf04d55&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffeedbear%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 95% Small, 5% Large

#### What Do G2 Reviewers Say About Feedbear?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Feedbear for its **great customer feedback features** , allowing easy implementation and effective project tracking.
- Users appreciate the **customer feedback focus** of Feedbear, enjoying its ease of implementation and customization options.
- Users value the **great customization** options of Feedbear, enabling tailored feedback experiences effortlessly.
- Users value the **flexibility** of Feedbear in managing multiple projects while considering all user feedback.
- Users highlight the **easy implementation** of Feedbear, allowing for quick setup and immediate product feedback collection.

##### Cons

- Users find the **admin side complicated** , requiring more thoughtful navigation and better integration with project management systems.
- Users find the **integration issues** and complex admin side of Feedbear to be challenging and limiting.
- Users note the **missing features** in Feedbear, particularly lacking real-time user monitoring for product analytics.

#### What Are Recent G2 Reviews of Feedbear?

**["V easy to setup"](https://www.g2.com/survey_responses/feedbear-review-6646450)**

**Rating:** 4.5/5.0 stars

_— Kartik Ahuja M._

[Read full review](https://www.g2.com/survey_responses/feedbear-review-6646450)

**["Great tool for collecting feedback on any project."](https://www.g2.com/survey_responses/feedbear-review-11597899)**

**Rating:** 5.0/5.0 stars

_— Nancy S._

[Read full review](https://www.g2.com/survey_responses/feedbear-review-11597899)

#### What Are G2 Users Discussing About Feedbear?

- [What is Feedbear used for?](https://www.g2.com/discussions/what-is-feedbear-used-for)

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[Browse Experience Management Themes](/categories/experience-management/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Experience management software consolidates feedback from a specific, target audience and delivers actionable insights and follow-up steps to close the loop. Experience management solutions build on the features provided by [survey software](https://www.g2.com/categories/survey) and [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) by adding functionality that enables businesses to plan and take informed actions based on received feedback. Specifically, these tools deploy analytics dashboards for feedback data that is viewable by stakeholders across an organization. Some products will also provide gamification features or agent-based scoring metrics to incentivize employees to leverage insights offered by the platform.

Experience management solutions can be leveraged for different use cases across a business, including customer experience (CX), B2B account experience, product experience, and market research. Though most offerings specialize in only one use case, some products will target multiple groups of respondents and allow businesses to segment their audiences. Products that specialize in CX collect customer feedback and deploy insights to frontline employees who can execute closed-loop actions based on that feedback. Products designed for B2B account experience collect client feedback and deliver insights to sales or customer success teams. Product experience solutions help product management teams collect and analyze feedback about their customers’ experiences with a product. Finally, market research solutions provide special features like research panels to enable businesses to survey their target audience.

Experience management software offers the survey development and implementation features provided by survey products and the business-focused analytics features provided by enterprise feedback management solutions. Experience management tools differ from survey and enterprise feedback management tools because they offer additional features that allow for closed-loop actions to follow up on feedback.

Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.

To qualify for inclusion in the Experience Management category, a product must:

- Provide all the features of an enterprise feedback management solution
- Connect with other repositories of data
- Analyze and segment experience data across all points in the customer journey
- Deliver relevant, real-time insights from feedback to relevant stakeholders
- Provide multidirectional communication channels to allow stakeholders to respond to feedback or share it with leadership
- Facilitate closed-loop action items based on respondent sentiment

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