# Best Experience Management Software - Page 2

## How Many Experience Management Software Products Does G2 Track?

**Total Products under this Category:** 130

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Verint Voice of the Customer (+0.65%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Experience Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 25,600+ Authentic Reviews
- 130+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Experience Management Software
 ![G2 Grid® for Experience Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/experience-management/grids.png?focus%5B%5D=19432&focus%5B%5D=4177&focus%5B%5D=15217&focus%5B%5D=482&focus%5B%5D=62085&focus%5B%5D=84697&focus%5B%5D=421&focus%5B%5D=130477)

Highlighted products: Birdeye, Reputation, QuestionPro, Qualtrics Market Research, Resonate CX, Experience.com, Medallia Customer Experience, and Dynamics 365 Customer Voice.

Underlying data: [Grid® JSON](https://www.g2.com/categories/experience-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=reputation&focus%5B%5D=questionpro&focus%5B%5D=qualtrics-market-research&focus%5B%5D=resonate-cx&focus%5B%5D=experience-com&focus%5B%5D=medallia-customer-experience&focus%5B%5D=dynamics-365-customer-voice)

**Sponsored**

### HeyMarvin

HeyMarvin is the #1 AI-native customer insights platform. Teams use HeyMarvin to turn scattered customer knowledge into shared understanding the whole company can act on. Most companies are sitting on years of valuable user research, brand studies, market data, and customer feedback buried in folders, decks, and disconnected tools. HeyMarvin turns all of it into a searchable, intelligent knowledge repository that grows smarter over time. With 30+ native integrations continuously pulling in data, anyone across the organization can search, ask questions, and get cited answers instantly. Need to run research? HeyMarvin lets small teams deliver like a team 10 times their size. Run hundreds of AI-moderated interviews simultaneously, capture live conversations with automatic transcription, and analyze thousands of data points without losing the nuance that makes qualitative research worth doing. Every answer cites back to real customer data, and researchers stay in control of every interpretation. When insights are ready, they surface in the tools where teams already work: Slack, Figma, Salesforce, and more. Share video clips, highlight reels, and direct customer quotes so every decision is grounded in real customer voices. Research stops living in decks and starts building the kind of customer empathy that shapes better products, sharper messaging, and smarter strategy. Enterprise-ready from day one. HeyMarvin is SOC 2 Type II, HIPAA, GDPR, and ISO 27001 certified, with automatic PII redaction, face blur, and role-based access controls built for regulated industries. Trusted by teams at Microsoft, Included Health, Best Buy, and NRG Energy, and backed by leading AI investors including Sam Altman and Fuel Capital. Ready to put your customer knowledge to work? Learn more at HeyMarvin.com.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2378&secure%5Bchosen_at%5D=2026-08-06T17%3A08%3A01Z&secure%5Bdisplayable_resource_id%5D=1379&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1379&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1177329&secure%5Bresource_id%5D=2378&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fexperience-management%3Fes_id%3D4c76074612%26page%3D2&secure%5Btoken%5D=efc1adbed8cb37cb3116bed2be363336e8e23221626d9d04eb27fdef68da3c73&secure%5Burl%5D=https%3A%2F%2Fheymarvin.com%2Flp%2Fmarvin-brand%3Futm_source%3Dg2%26utm_medium%3Dppc%26utm_campaign%3Dg2-clilcks&secure%5Burl_type%5D=book_demo)

### [ClearlyRated](https://www.g2.com/products/clearlyrated/reviews)

Founded in 2003 ClearlyRated is the leading client satisfaction and reputation management platform for professional service firms. Through our acquisition of Client Savvy in 2025, we are the market leader in AEC where our Client Savvy Platform was purpose built to solve a very practical problem: how to understand clients better, improve project relationships, and create more value without slowing delivery teams down. It was built within an architecture firm, for practitioners, to work in the real constraints of project-based professional services. For more than 20 years, ClearlyRated has focused on AEC and closely related professional services firms.  The company has helped more than 700 AEC firms design, deliver, and measure client experiences that drive growth, retention, and referrals. As pioneers and thought leaders in CX for professional services, ClearlyRated has led the movement to make CX measurable, actionable, and tied directly to business outcomes. Our Client Savvy  platform leverages the patented CX® (Client Experience Indicator), a 7-point sliding scale that evaluates how client experiences align with expectations. Our platform delivers higher response rates, richer insights, and earlier risk detection than traditional survey methods, while real-time dashboards, AI sentiment analysis, and analytics enable firms to respond quickly and strategically. Beyond technology, ClearlyRated partners with organizations to embed client experience into daily practice. Its programs, ranging from Client Perception Studies to ongoing Voice of the Client initiatives, help firms integrate feedback into business development, project delivery, and strategic planning. The result is reduced risk, improved retention, and stronger market differentiation.

**Average Rating:** 4.8/5.0

**Total Reviews:** 127

#### How Do G2 Users Rate ClearlyRated?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.7/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 9.0/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind ClearlyRated?

- **Seller:** [ClearlyRated](https://www.g2.com/sellers/clearlyrated)
- **Company Website:** www.clearlyrated.com
- **Year Founded:** 2003
- **HQ Location:** Portland, Oregon
- **Twitter:** @ClearlyRated  
1,630 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=15b95b8982275d0fb82e0fff438ce8b1fbaedf4060206e7f4c3de540bdb3dc02&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18669814%2F&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, Marketing Director
- **Top Industries:** Staffing and Recruiting, Accounting
- **Company Size:** 59% Medium, 24% Small

#### What Do G2 Reviewers Say About ClearlyRated?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of implementation and actionable insights** provided by ClearlyRated, enhancing their organizational strategies.
- Users value the **ease of use** of ClearlyRated, citing its user-friendly interface and responsive support team.
- Users praise the **quick and responsive customer support** from ClearlyRated, enhancing their survey experience and satisfaction.
- Users laud **ClearlyRated's effective feedback collection** for enhancing processes and fostering continuous improvement in staffing agencies.
- Users find **Feedback Management** invaluable for collecting surveys and gaining actionable insights to enhance client satisfaction.

##### Cons

- Users feel the pricing is **expensive** , especially with cheaper survey options available but value its industry recognition.
- Users are frustrated by the **lack of response options** and poor email delivery of ClearlyRated surveys.
- Users find the **information overwhelming** and struggle with navigation and limited survey editing options on ClearlyRated.
- Users feel that ClearlyRated requires **considerable improvement** in features and data analysis for better usability.
- Users find the **difficult navigation** of ClearlyRated challenging, especially for beginners trying to access important features.

#### What Are Recent G2 Reviews of ClearlyRated?

**["Custom survey with great data analytics."](https://www.g2.com/survey_responses/clearlyrated-review-11050660)**

**Rating:** 4.5/5.0 stars

_— Julia L._

[Read full review](https://www.g2.com/survey_responses/clearlyrated-review-11050660)

**["Bulk NPS Surveys with Automated Reminders and Robust Reporting"](https://www.g2.com/survey_responses/clearlyrated-review-13208605)**

**Rating:** 4.5/5.0 stars

_— Verified User in Accounting_

[Read full review](https://www.g2.com/survey_responses/clearlyrated-review-13208605)

#### What Are G2 Users Discussing About ClearlyRated?

- [What is ClearlyRated used for?](https://www.g2.com/discussions/what-is-clearlyrated-used-for)

### [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews)

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com

**Average Rating:** 4.7/5.0

**Total Reviews:** 314

#### How Do G2 Users Rate InMoment Experience Improvement (XI) Platform?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.0/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind InMoment Experience Improvement (XI) Platform?

- **Seller:** [PG Forsta](https://www.g2.com/sellers/pg-forsta)
- **HQ Location:** Salt Lake City, Utah
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e56037fcec61d213a1f4229eb926938e0c1373395be6ee138691fc922b14a1dc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fweareinmoment%2F&secure%5Burl_type%5D=linkedin_company_website)  
411 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 47% Small, 39% Medium

#### What Are Recent G2 Reviews of InMoment Experience Improvement (XI) Platform?

**["Easy to use tools. Supportive Visionary Staff."](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9832822)**

**Rating:** 5.0/5.0 stars

_— Beth W._

[Read full review](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9832822)

**["Seamless integration with POS for survey"](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9337685)**

**Rating:** 5.0/5.0 stars

_— Lakshay D._

[Read full review](https://www.g2.com/survey_responses/inmoment-experience-improvement-xi-platform-review-9337685)

#### What Are G2 Users Discussing About InMoment Experience Improvement (XI) Platform?

- [What is InMoment Experience Intelligence (XI) Platform used for?](https://www.g2.com/discussions/what-is-inmoment-experience-intelligence-xi-platform-used-for)

### [Syndigo](https://www.g2.com/products/syndigo-syndigo/reviews)

Syndigo is a leader in AI-first PXM, MDM, and PIM, empowering brands, retailers, and distributors to create winning product experiences. Syndigo offers the most extensive brand-retail network, the leading commerce data pool, and automated recommendations that incorporate user-generated content. With Syndigo’s solutions, companies can reach more customers, dynamically optimize shopping experiences, and achieve more control of their commerce with trusted data, software, and connections. Syndigo serves over 18,000 global enterprises in key sectors such as grocery, foodservice, hardlines, home improvement/DIY, pet, health and beauty, automotive, apparel, energy, and healthcare. Learn more at www.syndigo.com.

**Average Rating:** 4.4/5.0

**Total Reviews:** 191

#### How Do G2 Users Rate Syndigo?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 5.0/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.3/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 6.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Syndigo?

- **Seller:** [Syndigo](https://www.g2.com/sellers/syndigo)
- **Company Website:** www.syndigo.com
- **Year Founded:** 2017
- **HQ Location:** Chicago, Illinois
- **Twitter:** @syndigoLLC  
281 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b31df4100632d3c4a3872a01d2318660d853b4c18c13f473ab419cbbb6b3ce80&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F28625135%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,727 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Goods, Retail
- **Company Size:** 39% Medium, 31% Small

#### What Do G2 Reviewers Say About Syndigo?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Syndigo for its **exceptional customer support** , consistently providing responsive and helpful assistance throughout their experience.
- Users commend the **ease of use** of Syndigo, appreciating its intuitive interface and seamless integration capabilities.
- Users commend the **helpful support** from Syndigo, enhancing their operational efficiency and overall experience with the platform.
- Users appreciate the **quick response** from Syndigo's support team, ensuring efficient issue resolution and excellent service.
- Users praise Syndigo for its **unified platform with robust features** , improving operational efficiency and enhancing digital visibility.

##### Cons

- Users face **data management issues** with updates, error reporting, and lack of notifications affecting usability.
- Users find the **learning curve steep** for Syndigo, needing better resources and an easier user interface to navigate.
- Users criticize the **poor usability** of Syndigo, highlighting complications in navigation and an overwhelming interface.
- Users face **complexity issues** with Syndigo, struggling with navigation and frequently changing processes that hinder usability.
- Users find the **user interface confusing** , making navigation difficult and complicating the experience for newcomers.

#### What Are Recent G2 Reviews of Syndigo?

**["Easy-to-Use Portal with an Excellent Product Catalog and Responsive Support"](https://www.g2.com/survey_responses/syndigo-review-12874556)**

**Rating:** 5.0/5.0 stars

_— Brian T._

[Read full review](https://www.g2.com/survey_responses/syndigo-review-12874556)

**["Ecommerce Success fueled by Syndigo CES "](https://www.g2.com/survey_responses/syndigo-review-8850824)**

**Rating:** 5.0/5.0 stars

_— Patrick L._

[Read full review](https://www.g2.com/survey_responses/syndigo-review-8850824)

#### What Are G2 Users Discussing About Syndigo?

- [What is Syndigo, The Active Content Engine used for?](https://www.g2.com/discussions/what-is-syndigo-the-active-content-engine-used-for) - 1 comment

### [Bizrate Insights](https://www.g2.com/products/bizrate-insights/reviews)

Bizrate Insights is a voice-of-customer solution that helps ecommerce brands turn real buyer feedback into measurable growth. We offer a complete view of what’s working and what’s not, based on verified customer feedback taken at key moments across the shopping journey, from pre-purchase through post-fulfillment. Those survey responses power trusted UGC (like product reviews and Seller Ratings) and real-time KPIs we layer with in-person, expert human insights. We help you understand why customers abandon your site, what they love, where they had friction, and where they are shopping after they bounce. This will help you grow revenue and increase loyalty while boosting your online reputation.

**Average Rating:** 4.6/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate Bizrate Insights?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.7/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Bizrate Insights?

- **Seller:** [Bizrate Insights](https://www.g2.com/sellers/bizrate-insights)
- **Company Website:** bizrateinsights.com
- **Year Founded:** 1996
- **HQ Location:** Stamford, CT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d3d23aa3a075a39ecad9ad30293324d257c35d27058f820d05192e962ed2c7c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbizrateinsights%2F&secure%5Burl_type%5D=linkedin_company_website)  
48 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail, Consumer Goods
- **Company Size:** 51% Medium, 26% Small

#### What Do G2 Reviewers Say About Bizrate Insights?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **excellent customer support** from Bizrate Insights, enhancing their feedback management experience.
- Users value the **detailed customer feedback** from Bizrate Insights, which helps improve their business operations and customer care.
- Users find Bizrate Insights incredibly **easy to use** , enhancing their ability to track customer sentiment and insights.
- Users value the **detailed customer feedback** from Bizrate, which significantly enhances understanding and improving their services.
- Users value the **actionable insights** from Bizrate Insights, enhancing understanding of customer satisfaction and performance benchmarks.

##### Cons

- Users find certain aspects of Bizrate Insights **limited in customization** , impacting survey flexibility and data analysis efforts.
- Users find the **survey design issues** of Bizrate Insights frustrating, feeling it lacks modern aesthetics and flexibility.
- Users find **limited customization** in surveys and dashboards, hindering functionality and granular data analysis.
- Users find the **limited data analysis** insufficient for deep insights, impacting understanding of customer journeys.
- Users express concerns over **missing features** , such as limited data depth and survey engagement challenges.

#### What Are Recent G2 Reviews of Bizrate Insights?

**["A fantastic platform for customer insights"](https://www.g2.com/survey_responses/bizrate-insights-review-12704055)**

**Rating:** 5.0/5.0 stars

_— Geoffrey N._

[Read full review](https://www.g2.com/survey_responses/bizrate-insights-review-12704055)

**["Driving Smarter Decisions Through Customer Feedback"](https://www.g2.com/survey_responses/bizrate-insights-review-11728216)**

**Rating:** 4.5/5.0 stars

_— J M._

[Read full review](https://www.g2.com/survey_responses/bizrate-insights-review-11728216)

### [SMG - Service Management Group](https://www.g2.com/products/smg-service-management-group/reviews)

SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only software-with-a-service (SwaS) approach, SMG provides real-time, predictive intelligence that turns BX, CX, and EX insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG ensures every decision is backed by data rather than guesswork. Learn more at www.smg.com.

**Average Rating:** 4.6/5.0

**Total Reviews:** 50

#### How Do G2 Users Rate SMG - Service Management Group?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.8/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 9.4/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind SMG - Service Management Group?

- **Seller:** [SMG - Service Management Group](https://www.g2.com/sellers/smg-service-management-group)
- **Year Founded:** 1991
- **HQ Location:** Remote-First Organization , US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d2d0b0f5298779d07f44725094f5b8fbff4ac7903af97103212e76c4163beb6f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F21405%2F&secure%5Burl_type%5D=linkedin_company_website)  
604 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** District Manager
- **Top Industries:** Retail, Restaurants
- **Company Size:** 52% Large, 34% Medium

#### What Do G2 Reviewers Say About SMG - Service Management Group?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **customer focus** of SMG, appreciating their understanding of unique business needs and valuable insights.
- Users value the **helpful account team** for their understanding of business needs and valuable insights.
- Users value the **insightful analysis** provided by SMG's team, which greatly enhances business understanding and solutions.
- Users value the **insightful analysis** from SMG's team, enhancing their understanding of business needs effectively.
- Users value the **dedicated customer support** that effectively understands and enhances their survey program experience.

##### Cons

- Users often face **delay issues** with research projects in SMG, impacting overall productivity and timelines.
- Users often find that **research projects take too long** , leading to frustrations with efficiency and productivity.

#### What Are Recent G2 Reviews of SMG - Service Management Group?

**["Valuable Partnership with SMG"](https://www.g2.com/survey_responses/smg-service-management-group-review-10500360)**

**Rating:** 4.5/5.0 stars

_— Bo L._

[Read full review](https://www.g2.com/survey_responses/smg-service-management-group-review-10500360)

**["Valued partnership"](https://www.g2.com/survey_responses/smg-service-management-group-review-10526664)**

**Rating:** 4.5/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/smg-service-management-group-review-10526664)

#### What Are G2 Users Discussing About SMG - Service Management Group?

- [What does service management group do?](https://www.g2.com/discussions/what-does-service-management-group-do)
- [What does SMG stand for in customer service?](https://www.g2.com/discussions/what-does-smg-stand-for-in-customer-service)
- [What is SMG services?](https://www.g2.com/discussions/what-is-smg-services)
- [What is SMG software?](https://www.g2.com/discussions/what-is-smg-software)

### [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews)

Emplifi is the AI-powered autonomous CX platform that unifies social marketing, commerce, and customer care in a single command center. Powered by Emplifi Fuel, its intelligence engine, the platform connects every team and every customer interaction, from content creation to conversion to post-sale support. 20,000+ global brands, including Domino's, Puma, Canon, Delta, and UFC, rely on Emplifi to manage 4 billion CX interactions per month across social, messaging, reviews, and live chat. The platform includes AI-powered publishing, community management, social listening, unified analytics, influencer marketing, UGC and visual commerce, ratings and reviews, and omnichannel customer care.

**Average Rating:** 4.4/5.0

**Total Reviews:** 373

#### How Do G2 Users Rate Emplifi?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.1/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Emplifi?

- **Seller:** [Emplifi](https://www.g2.com/sellers/emplifi-7f303838-0fb9-47c0-bc12-d24f181fe4b2)
- **HQ Location:** Columbus , US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5aeabe4c65ed8808ff7358d654976880c558fe4998ce1c7d040a500b8f3d31d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Femplifi%2F&secure%5Burl_type%5D=linkedin_company_website)  
547 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Community Manager
- **Top Industries:** Marketing and Advertising, Retail
- **Company Size:** 44% Medium, 31% Large

#### What Do G2 Reviewers Say About Emplifi?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Emplifi, enabling seamless collaboration and efficient social media management.
- Users value the **comprehensive social media management features** of Emplifi, enhancing teamwork and analytics across platforms.
- Users value the **easy access to social media analytics** , enabling effective monitoring of campaign performance and engagement.
- Users value the **analytics capabilities** of Emplifi, enabling effective monitoring and reporting of social media performance.
- Users value the **intuitive features** of Emplifi, which effectively support community management and social media analytics.

##### Cons

- Users note **missing features** in Emplifi, particularly the lack of Excel downloads and limited functionality in analytics.
- Users report **technical issues** with Emplifi, citing glitches and inconsistent support that disrupt workflows and stability.
- Users find **feature limitations** in Emplifi, noting a lack of essential capabilities for data analysis and insights.
- Users feel there is **improvement needed** in features like data download and the effectiveness of the inspiration tab.
- Users note a **lack of features** in Emplifi, particularly for analytics and platform-specific insights.

#### What Are Recent G2 Reviews of Emplifi?

**["Emplifi’s Intuitive Platform Makes Publishing and Dashboards Effortless"](https://www.g2.com/survey_responses/emplifi-review-12624587)**

**Rating:** 4.5/5.0 stars

_— Mel H._

[Read full review](https://www.g2.com/survey_responses/emplifi-review-12624587)

**["Evolving, User-Friendly Suite with Responsive Implementation Support"](https://www.g2.com/survey_responses/emplifi-review-12580996)**

**Rating:** 4.5/5.0 stars

_— John M. C._

[Read full review](https://www.g2.com/survey_responses/emplifi-review-12580996)

#### What Are G2 Users Discussing About Emplifi?

- [What is Emplifi Social Marketing Cloud used for?](https://www.g2.com/discussions/what-is-emplifi-social-marketing-cloud-used-for)
- [What is Emplifi Service Cloud used for?](https://www.g2.com/discussions/what-is-emplifi-service-cloud-used-for)
- [What is socialbakers?](https://www.g2.com/discussions/what-is-socialbakers) - 1 comment
- [Is social Baker free?](https://www.g2.com/discussions/is-social-baker-free)
- [What is scalability in Software?](https://www.g2.com/discussions/what-is-scalability-in-software)

### [TheySaid](https://www.g2.com/products/theysaid-inc-theysaid/reviews)

TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees deep and personalized questions to help you really understand why people gave their response. And with TheySaid you can gather any kind of feedback powered by AI: surveys, forms, interviews, user tests and polls. Key Features: 1. Teach AI about your organization by uploading websites or docs 2. Tell us what you want to learn, and AI will create your entire project for you 3. Control how AI asks follow ups while users answer your questions 3. Take action in real time with auto-generated action items for each response 5. Get actionable themes and insights across all of your responses

**Average Rating:** 4.8/5.0

**Total Reviews:** 81

#### How Do G2 Users Rate TheySaid?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 9.7/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 9.8/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind TheySaid?

- **Seller:** [Theysaid inc.](https://www.g2.com/sellers/theysaid-inc)
- **Year Founded:** 2023
- **HQ Location:** Palo Alto, California
- **Twitter:** @TheySaidHQ  
18 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f6aeac6ee2bc5437314869df64f7196445c9e486eea502edd5d1ee3556cd8509&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnuffsaid&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Small, 32% Medium

#### What Do G2 Reviewers Say About TheySaid?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **adaptive and insightful AI** integration in TheySaid, enhancing overall engagement and coherence.
- Users find TheySaid to be **easy and simple to use** , contributing to a great overall experience.
- Users find the **ease of use** of TheySaid to be impressive, enhancing their overall experience seamlessly.
- Users value the **efficiency** of TheySaid, finding it perfectly tailored to meet various business needs.
- Users value the **adaptive and insightful AI** of TheySaid, enhancing coherence and relevance in generated insights.

##### Cons

- Users feel that **enhanced data visualization** is needed for better clarity in reporting and analysis.
- Users find **difficult reporting** in TheySaid frustrating, wishing for better visual graphics to enhance data interpretation.
- Users find the **limited reporting options** in TheySaid inadequate, hindering effective data visualization and analysis.
- Users find the **poor reporting** of TheySaid frustrating, emphasizing a need for better visual data graphics.

#### What Are Recent G2 Reviews of TheySaid?

**["Very Useful for Surveys, Feedback, and AI Driven Insights"](https://www.g2.com/survey_responses/theysaid-review-12964734)**

**Rating:** 5.0/5.0 stars

_— Ishan S._

[Read full review](https://www.g2.com/survey_responses/theysaid-review-12964734)

**["Gives insights on real customer voices on pricing"](https://www.g2.com/survey_responses/theysaid-review-12970418)**

**Rating:** 5.0/5.0 stars

_— Sohaib F._

[Read full review](https://www.g2.com/survey_responses/theysaid-review-12970418)

### [Great Recruiters](https://www.g2.com/products/great-recruiters/reviews)

Great Recruiters is a specialized feedback and review platform designed specifically for staffing firms to enhance their recruitment processes and brand reputation. This innovative solution enables organizations to gather real-time feedback from candidates and clients, providing valuable insights into the performance of their recruiters and overall organizational effectiveness. By leveraging this data, staffing firms can identify areas for improvement, celebrate successes, and ultimately maximize the potential of their workforce. The target audience for Great Recruiters includes staffing agencies and recruitment firms looking to improve their operational efficiency and client satisfaction. In an industry where reputation and referrals are critical, having a system that facilitates immediate feedback can significantly influence a firm’s ability to attract top talent and maintain strong client relationships. The platform serves various use cases, such as enhancing recruiter performance, increasing candidate engagement, and building a positive brand image through authentic testimonials. Key features of Great Recruiters include real-time reviews, customizable feedback requests, and comprehensive analytics. Users can easily solicit feedback from candidates and clients after interactions, ensuring that insights are timely and relevant. The platform also provides analytics tools that allow staffing firms to track performance metrics over time, helping them make data-driven decisions to enhance their recruitment strategies. Additionally, the ability to showcase positive reviews and testimonials on various platforms can help firms stand out in a competitive market. By utilizing Great Recruiters, staffing firms can significantly improve their return on investment (ROI) by fostering a culture of continuous improvement and accountability. The insights gained from real-time feedback can lead to enhanced recruiter training programs, better candidate experiences, and ultimately, higher placement rates. Furthermore, the platform’s emphasis on building a strong reputation through authentic reviews can lead to increased referrals, further driving growth and success for staffing organizations. Overall, Great Recruiters offers a comprehensive solution that empowers staffing firms to elevate their brand and operational effectiveness in a dynamic industry.

**Average Rating:** 4.9/5.0

**Total Reviews:** 165

#### How Do G2 Users Rate Great Recruiters?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 9.3/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 9.7/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Great Recruiters?

- **Seller:** [Great Recruiters](https://www.g2.com/sellers/great-recruiters)
- **Year Founded:** 2017
- **HQ Location:** Troy, Michigan
- **Twitter:** @great\_recruiter  
324 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=47eeca28b4882095ddc7b7c12a7e99a88f58d353b9e2075346a2b97a256d749c&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgreat-recruiters&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Recruiter, Technical Recruiter
- **Top Industries:** Staffing and Recruiting, Hospital & Health Care
- **Company Size:** 48% Medium, 47% Small

#### What Do G2 Reviewers Say About Great Recruiters?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Great Recruiters **exceptionally helpful** , enhancing client interactions and providing valuable feedback for continuous improvement.
- Users value the **real-time feedback** from candidates, enhancing recruitment processes and improving overall team morale.
- Users value the **real-time feedback** from candidates, enhancing their hiring process and overall team morale.
- Users find Great Recruiters to be extremely **user-friendly** , enhancing their recruitment experience and communication effortlessly.
- Users find the **feedback and engagement features** of Great Recruiters invaluable for enhancing service and professional growth.

##### Cons

- Users express frustration with **verification issues** , as unverified reviews hinder their chances of becoming Top Rated.
- Users desire **missing features** like advanced search and better integration with ATS to enhance their recruitment experience.
- Users note that **timing and verification issues** in review requests hinder accurate feedback for recruiters and clients.
- Users believe that **improvement is needed** in review request timing and the verification process for better feedback accuracy.
- Users find the **review request timing confusing** , impacting the accuracy of feedback and overall user experience.

#### What Are Recent G2 Reviews of Great Recruiters?

**["A Game-Changer for Authentic Candidate Experience Feedback"](https://www.g2.com/survey_responses/great-recruiters-review-12502759)**

**Rating:** 5.0/5.0 stars

_— Heidi H._

[Read full review](https://www.g2.com/survey_responses/great-recruiters-review-12502759)

**["Effortless Feedback, Enhances Performance"](https://www.g2.com/survey_responses/great-recruiters-review-12671998)**

**Rating:** 5.0/5.0 stars

_— Melissa R._

[Read full review](https://www.g2.com/survey_responses/great-recruiters-review-12671998)

### [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews)

SurveySparrow is an AI-powered Customer Experience platform that goes further — bringing feedback from surveys, reviews, support conversations, calls, and social media into one place, and turning it into insights your team can act on the same day. Instead of managing a feedback program, you build a continuous system that improves customer satisfaction, retention, and growth. Try it free for 14 days. No credit card required. What Running CX on SurveySparrow Actually Looks Like: You want to run a survey — but not the kind that feels like a survey. With Conversational Surveys, it feels like a chat. Customers don't fill in a form; they have a conversation, and that changes everything. Response rates go up by 40%, and the answers actually mean something. But a good question only gets you so far. So Echo AI steps in mid-conversation, automatically asking the follow-ups your team would have asked anyway. The score comes with the story behind it. Now you've got responses — hundreds of them, maybe thousands. CogniVue reads every single one. Sentiment, themes, and trends all surfaced automatically, before anyone on your team opens a dashboard. No spreadsheets. No manual tagging. No waiting. And you didn't have to spend days building the survey in the first place. The AI Survey Builder suggested the questions, the logic, and the flow based on what you were trying to find out. Auto-Translate made sure it ran in every language your customers speak, across every channel they use — surveys, reviews, social, support, calls. All of it lands in one place through Omnichannel Feedback Collection. Your NPS, CSAT, and CES dashboards now reflect the full picture. Leadership sees what's happening in real time. And when something needs action, Workflow Automation makes sure it gets it — triggering follow-ups, notifying the right teams, and pushing data directly into Salesforce, HubSpot, Slack, Jira, and 95+ other tools without anyone having to move a thing manually. For teams in the field, there are Offline Surveys. For research that needs a human face, Video Surveys. For regulated industries, HIPAA Compliance. And for companies that want the entire experience to feel theirs unmistakably, Add Your Own Brand keeps your brand front and centre across every survey, every communication, and every customer touchpoint. That's the full loop. From the first question to the last action handled.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,025

#### How Do G2 Users Rate SurveySparrow?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.9/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind SurveySparrow?

- **Seller:** [SurveySparrow Inc.](https://www.g2.com/sellers/surveysparrow-inc)
- **Company Website:** surveysparrow.com
- **Year Founded:** 2017
- **HQ Location:** Palo Alto, California
- **Twitter:** @surveysparrow  
904 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=248da59de43d290d61a268b03f756c7baccd51a41fd31fe328358aeb784d8fa4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13253328&secure%5Burl_type%5D=linkedin_company_website)  
412 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 68% Small, 25% Medium

#### What Do G2 Reviewers Say About SurveySparrow?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive and engaging interface** of SurveySparrow, enabling quick survey setup and boosting response rates.
- Users find SurveySparrow to be **extremely helpful** , enhancing engagement and making survey execution simpler and more effective.
- Users appreciate the **clean and user-friendly interface** of SurveySparrow, enhancing survey creation and engagement significantly.
- Users love the **conversational interface** of SurveySparrow, enhancing engagement and making feedback collection seamless and intuitive.
- Users love the **intuitive interface** of SurveySparrow, making survey creation and engagement a breeze.

##### Cons

- Users find the **reporting options limited** , making quick reviews and data comparisons inconvenient for regular use.
- Users find **difficult reporting** options and limited customization hinder the efficiency of their survey management and analysis.
- Users find **limited customization options** frustrating, needing higher-tier plans for advanced features and flexible reporting.
- Users note the **limited reporting** capabilities in SurveySparrow hinder in-depth analysis and custom insights.
- Users find SurveySparrow to be **expensive** , especially for essential features that require higher-tier plans for full access.

#### What Are Recent G2 Reviews of SurveySparrow?

**["Easy Setup, Clean Interface, and Smooth Survey Creation"](https://www.g2.com/survey_responses/surveysparrow-review-12863198)**

**Rating:** 4.5/5.0 stars

_— Muhammad O._

[Read full review](https://www.g2.com/survey_responses/surveysparrow-review-12863198)

**["SurveySparrow Makes Interactive, Easy Surveys and Streamlines Customer Feedback"](https://www.g2.com/survey_responses/surveysparrow-review-12780059)**

**Rating:** 5.0/5.0 stars

_— Sidharth B._

[Read full review](https://www.g2.com/survey_responses/surveysparrow-review-12780059)

#### What Are G2 Users Discussing About SurveySparrow?

- [What novel approaches are market researchers adopting with SurveySparrow to gain deeper insights?](https://www.g2.com/discussions/what-novel-approaches-are-market-researchers-adopting-with-surveysparrow-to-gain-deeper-insights)
- [What is SurveySparrow used for?](https://www.g2.com/discussions/what-is-surveysparrow-used-for) - 2 comments

### [Dovetail](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/reviews)

It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most critical customer problems, the more revenue and market share you unlock. The only way to win is to identify what customers need and deliver it before the competition. But this is difficult to do. Data is scattered across teams and tools using various methods and it is difficult to understand, and align on, at speed. Even in the world of AI, the unique challenges associated with gathering, analyzing, and understanding complex customer feedback lead to teams wasting millions of dollars in failed products, slower development cycles, and duplicated efforts. As a result, they are continually risking decreases in customer satisfaction, and ultimately revenue. Dovetail provides always-on customer understanding. Our AI-native customer intelligence platform automatically turn sales calls, user feedback, support tickets, and voice of customer data into actionable insights that grow your business. Dovetail integrates with dozens of tools like Gong, Intercom, Zoom, Salesforce, Slack, Teams, and Google Play to analyze video, audio, documents, and text. Auto-generate reports and requirements documents; configure dashboards to visualize trends; and set up agents to ensure insights are acted on. Enable your team to track feature requests, identify pain points, reduce churn, and increase customer satisfaction through high-quality, accurate, and real-time customer intelligence that’s accessible to everyone. Deploy the industry-standard, enterprise-grade system of record for all of your customer intelligence. Put your customer first and grow your business. We’re for teams who care about solving real customer problems. Join the likes of Meta, Volvo, AWS, Dyson, Deloitte, and thousands more as they put their customer first with Dovetail.

**Average Rating:** 4.5/5.0

**Total Reviews:** 167

#### How Do G2 Users Rate Dovetail?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 5.0/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 4.6/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 4.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Dovetail?

- **Seller:** [Dovetail Research Pty. Ltd.](https://www.g2.com/sellers/dovetail-research-pty-ltd)
- **Company Website:** dovetail.com
- **Year Founded:** 2017
- **HQ Location:** Sydney, Australia
- **Twitter:** @hidovetail  
2,183 Twitter followers
- **LinkedIn® Page:** [au.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=681367e9652c5d78585cc44cb1824f4ea5f1e39a36020ed5ad6f453ded053976&secure%5Burl%5D=https%3A%2F%2Fau.linkedin.com%2Fcompany%2Fheydovetail&secure%5Burl_type%5D=linkedin_company_website)  
163 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Senior UX Researcher, UX Researcher
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 45% Medium, 27% Small

#### What Do G2 Reviewers Say About Dovetail?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Dovetail, enjoying its centralized location and intuitive features for research synthesis.
- Users love Dovetail for its **centralized research organization** and impressive AI features that enhance data interaction.
- Users value the **intuitive interface and powerful features** of Dovetail, enhancing research efficiency and team collaboration.
- Users value the **efficient data reuse** of Dovetail, allowing quicker insights and reducing the need for repeated studies.
- Users value the **data re-use capabilities** of Dovetail, significantly enhancing research efficiency and insights.

##### Cons

- Users find Dovetail's **missing features** frustrating, particularly in AI tools, tagging, workflows, and reporting options.
- Users experience a **lack of guidance** with Dovetail, struggling to navigate setup and optimize usage effectively.
- Users find the **complex tagging system** and AI features in Dovetail challenging, complicating their overall experience and effectiveness.
- Users find the **complexity** of Dovetail challenging, highlighting a steep learning curve and cumbersome tagging methods.
- Users find the **steep learning curve** of Dovetail frustrating, hindering effective long-term project management and insights sharing.

#### What Are Recent G2 Reviews of Dovetail?

**["Dovetail Centralizes Research with Intuitive, AI-Powered Collaboration"](https://www.g2.com/survey_responses/dovetail-review-12911093)**

**Rating:** 4.5/5.0 stars

_— Luciana S._

[Read full review](https://www.g2.com/survey_responses/dovetail-review-12911093)

**["Dovetail helped us find our way to product market fit"](https://www.g2.com/survey_responses/dovetail-review-10368938)**

**Rating:** 4.5/5.0 stars

_— Emilio P._

[Read full review](https://www.g2.com/survey_responses/dovetail-review-10368938)

### [Retently](https://www.g2.com/products/retently/reviews)

Retently is one of the leaders in the customer experience management industry. We help both Customer Experience and Product teams to better understand their customers and take feedback-based actions. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey with our easy to personalize & quick surveys, which display as personalized conversations that generate higher than average response rates. Customer Retention Increase customer retention by automating follow-up messages with at-risk accounts or setting up internal notifications to ensure that the appropriate team is notified and can take the necessary action to prevent a churn or an unflattering online review. Additionally, use our auto-replies to transform a great NPS score into a sparkling online review that will boost your visibility and online performance. Analyze & Predict Analyze sentiment, easily spot trends, and understand the key drivers impacting CX. Get a better understanding of how your clients feel about your product and predict future behavior.

**Average Rating:** 4.7/5.0

**Total Reviews:** 29

#### How Do G2 Users Rate Retently?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 10.0/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 10.0/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Retently?

- **Seller:** [Retently](https://www.g2.com/sellers/retently)
- **Year Founded:** 2015
- **HQ Location:** Mountain View, California
- **Twitter:** @retently  
202 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b3ed9e13a6240cf4920b4547ea73d9d8d27a30b35487e8eb8b45967b2bdce9a3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6638191%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 55% Medium, 38% Small

#### What Do G2 Reviewers Say About Retently?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Retently's **effective automation** , ensuring seamless survey management and exceptional customer support during issues.
- Users commend Retently for their **exceptional customer support** , often going above and beyond to resolve issues promptly.
- Users commend the **exceptional customer service** of Retently, highlighting their quick and helpful support during challenges.
- Users commend Retently for their **exceptional customer service** , often going above and beyond to assist with issues.
- Users value Retently for its **time-saving customer service** , which efficiently resolves issues beyond expectations.

#### What Are Recent G2 Reviews of Retently?

**["The System and its Support is on very high standard."](https://www.g2.com/survey_responses/retently-review-9886476)**

**Rating:** 5.0/5.0 stars

_— Miha M._

[Read full review](https://www.g2.com/survey_responses/retently-review-9886476)

**["Retently - OUTSTANDING customer service"](https://www.g2.com/survey_responses/retently-review-12119780)**

**Rating:** 5.0/5.0 stars

_— Verified User in Insurance_

[Read full review](https://www.g2.com/survey_responses/retently-review-12119780)

#### What Are G2 Users Discussing About Retently?

- [What is survey Survicate?](https://www.g2.com/discussions/retently-what-is-survey-survicate)
- [How much does Wootric cost?](https://www.g2.com/discussions/how-much-does-wootric-cost)
- [How much does NPS software cost?](https://www.g2.com/discussions/how-much-does-nps-software-cost) - 1 comment
- [What does Retently do?](https://www.g2.com/discussions/what-does-retently-do)

### [SupportLogic](https://www.g2.com/products/supportlogic/reviews)

SupportLogic is the leader in Support Experience (SX) management, helping companies use AI to transform support into a strategic advantage. Powered by predictive, generative, and agentic AI, SupportLogic extracts sentiment signals from structured and unstructured data to deliver real-time insights, intelligent recommendations, and automated workflows. Global enterprises like Salesforce, Qlik, Informatica, CyberArk and Snowflake trust SupportLogic to prevent escalations, reduce costs, and elevate customer experience. Learn more at supportlogic.com.

**Average Rating:** 4.7/5.0

**Total Reviews:** 25

#### How Do G2 Users Rate SupportLogic?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.3/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 9.2/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind SupportLogic?

- **Seller:** [SupportLogic](https://www.g2.com/sellers/supportlogic)
- **Year Founded:** 2016
- **HQ Location:** San Jose, California
- **Twitter:** @SupportLogicInc  
1,621 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1bdb9aeba50b4e3bc7da47d80a2fe621614a61173c54197761ad8a6294ee6166&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsupportlogic%2F&secure%5Burl_type%5D=linkedin_company_website)  
48 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 36% Large, 28% Medium

#### What Do G2 Reviewers Say About SupportLogic?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customer sentiment analysis** for its proactive approach, helping prevent escalated ticket issues.
- Users value the **easy integrations** and ready-to-use toolkits that streamline their support processes effectively.
- Users love the **multitude of integrations** and appreciate the ready-to-use jump start toolkits offered by SupportLogic.

##### Cons

- Users find **pricing complexities** challenging when bundling SupportLogic with integrated platforms, impacting overall affordability.
- Users desire more **out of the box solutions** and intuitive guides for better data analysis with SupportLogic.
- Users find the **lack of intuitive guides** challenging, making data analysis less accessible and user-friendly.
- Users report encountering **non-critical UI bugs** , which can detract from the overall experience of SupportLogic.

#### What Are Recent G2 Reviews of SupportLogic?

**["Intuitive UI, Runtime Alerts, and Time-Saving Ticket Summaries"](https://www.g2.com/survey_responses/supportlogic-review-12767022)**

**Rating:** 5.0/5.0 stars

_— Antriksh B._

[Read full review](https://www.g2.com/survey_responses/supportlogic-review-12767022)

**["It's a critical transformative technology to ensure you meet customer needs."](https://www.g2.com/survey_responses/supportlogic-review-10352069)**

**Rating:** 5.0/5.0 stars

_— Matthew H._

[Read full review](https://www.g2.com/survey_responses/supportlogic-review-10352069)

### [Forsta](https://www.g2.com/products/forsta/reviews)

Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. The HX Platform gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology, combined with its team of expert consultants, serves organizations across a variety of industries including financial services, healthcare, hospitality, market research, professional services, retail and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. For more information, visit www.forsta.com.

**Average Rating:** 4.2/5.0

**Total Reviews:** 297

#### How Do G2 Users Rate Forsta?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.3/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.4/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Forsta?

- **Seller:** [Forsta](https://www.g2.com/sellers/forsta)
- **Year Founded:** 1990
- **HQ Location:** London, United Kingdom
- **Twitter:** @Forstaglobal  
840 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=88993b2a423e829c7aa46677a14e4e422833683e98c299213bfa1b0c0a5a76bd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fforstainfo%2F&secure%5Burl_type%5D=linkedin_company_website)  
436 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Project Manager, Manager
- **Top Industries:** Market Research, Management Consulting
- **Company Size:** 43% Medium, 29% Large

#### What Do G2 Reviewers Say About Forsta?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Forsta, finding it simple to create surveys and analyze data.
- Users value the **ease of data integration and reporting** with Forsta, streamlining their survey processes effectively.
- Users value the **customization options** in Forsta, which enhance usability and meet diverse market research needs.
- Users value the **powerful data analysis tools** of Forsta for effective market research and insightful reporting.
- Users value the **efficiency improvement** of Forsta, enhancing their market research and customer experience management seamlessly.

##### Cons

- Users find the **limited design options** of Forsta challenging, hindering effective personalization and creativity in projects.
- Users find the **expensive pricing** of Forsta burdensome for smaller teams, affecting accessibility and personalization.
- Users find Forsta **costly and limited** in design options, making complex surveys challenging and expensive to implement.
- Users find the **limited customization** options hinder their ability to personalize projects effectively, impacting overall satisfaction.
- Users find the **limited features** of Forsta hinder personalization, making setup and advanced projects time-consuming and costly.

#### What Are Recent G2 Reviews of Forsta?

**["Powerful Survey Tool with Room for Enhancement"](https://www.g2.com/survey_responses/forsta-review-12708334)**

**Rating:** 4.0/5.0 stars

_— Michael H._

[Read full review](https://www.g2.com/survey_responses/forsta-review-12708334)

**["Easy-to-Customize Survey Management with Helpful Crosstabs and Quotas"](https://www.g2.com/survey_responses/forsta-review-12639408)**

**Rating:** 4.0/5.0 stars

_— Chandra L._

[Read full review](https://www.g2.com/survey_responses/forsta-review-12639408)

#### What Are G2 Users Discussing About Forsta?

- [What is Forsta used for?](https://www.g2.com/discussions/what-is-forsta-used-for)
- [Are confirmit surveys legit?](https://www.g2.com/discussions/are-confirmit-surveys-legit) - 1 comment

### [OPINATOR](https://www.g2.com/products/opinator/reviews)

Most CX platforms give you data. Very few help you act on it fast enough to make a difference. OPINATOR replaces traditional surveys with OPIs (OPINATOR Personalized Interfaces): visual, branded, conversational interactions that adapt to each customer in real time and make every experience human. They feel like a natural extension of your brand, not a form to fill out. Response rates go up. Data quality improves. Customers feel heard, not processed. Beyond these interactions, OPINATOR also brings together unsolicited feedback from calls, chats, emails, and social reviews, all centralized in one platform for unified analysis and action. With OPINATOR, you don’t just collect feedback. You act on it in the moment. AI Dynamic Engagement deepens each conversation in real time based on what the customer is actually saying. AI Real-Time Action detects signals as they appear and automatically triggers alerts, workflows, and recovery actions. Not hours later. Right then. Behind that speed sits real analytical depth. Advanced Text Analytics uncovers risks, opportunities, and root causes hidden in open feedback. AI-generated summaries and action plans show you what needs attention and what to do next. Case Management and Close the Loop ensure every issue is assigned, tracked, and resolved. Role-Based Dashboards put the right insights in front of the right people. Less friction for your customers. Faster decisions for your team. Better outcomes across the entire journey. OPINATOR combines the depth of an enterprise CX platform with something the established players lack: the agility, personalization, and human touch that actually move the needle.

**Average Rating:** 4.8/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate OPINATOR?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.3/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 9.3/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind OPINATOR?

- **Seller:** [OPINATOR](https://www.g2.com/sellers/opinator-d99a74c6-1c9f-4195-870a-6cd2e69c9041)
- **Year Founded:** 2010
- **HQ Location:** Madrid, Community of Madrid
- **Twitter:** @OPINATOR\_CX  
4,976 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ee570b4b07d41d8f3914cd8dd79f25b3e50a1112a4cb417374b7f69238d5b74&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fopinator&secure%5Burl_type%5D=linkedin_company_website)  
56 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Banking
- **Company Size:** 54% Large, 31% Medium

#### What Are Recent G2 Reviews of OPINATOR?

**["The Greatest Experience Management Solution"](https://www.g2.com/survey_responses/opinator-review-4619775)**

**Rating:** 5.0/5.0 stars

_— Juan Carlos D._

[Read full review](https://www.g2.com/survey_responses/opinator-review-4619775)

**["Taking our Experience Management to the Next Level!"](https://www.g2.com/survey_responses/opinator-review-4617602)**

**Rating:** 5.0/5.0 stars

_— Ralph V._

[Read full review](https://www.g2.com/survey_responses/opinator-review-4617602)

#### What Are G2 Users Discussing About OPINATOR?

- [What is OPINATOR used for?](https://www.g2.com/discussions/what-is-opinator-used-for)

### [Survicate](https://www.g2.com/products/survicate/reviews)

Survicate is a customer feedback platform built for product, research, marketing, and CX teams. Collect feedback across every channel, analyze it with AI and customizable dashboards, and act on it through 40+ native integrations, all in one place. Start with surveys. Deploy targeted CSAT, NPS, and custom surveys across your website, mobile app, email, Braze In-App messages, and Intercom chat. Advanced logic, behavioral targeting, and AI-generated follow-up questions help you ask the right people the right questions at the right moment. Then go further. Insights Hub automatically categorizes feedback, detects trends, and surfaces patterns across all your sources. Ask Research Assistant a question and get instant answers backed by actual customer quotes, no manual digging required. Finally, close the loop. Push feedback directly to the tools your teams already use: create Jira tickets from bug reports, sync responses to HubSpot or Salesforce, trigger automated workflows in Braze or Klaviyo, and keep everyone aligned with real-time Slack summaries. Feedback stops being a report, joins discussions where they happen, and starts driving decisions that matter. Why teams choose Survicate: - Multi-channel surveys with behavioral targeting and advanced logic - AI that categorizes feedback and detects trends automatically - Customizable dashboards for a real-time view of key metrics across teams - Research Assistant for instant, source-backed answers to research questions - 40+ native integrations with HubSpot, Salesforce, Braze, Zendesk, and more - Every AI insight backed by verifiable customer quotes With Survicate, customer feedback stops being noise and starts driving the decisions that matter.

**Average Rating:** 4.6/5.0

**Total Reviews:** 200

#### How Do G2 Users Rate Survicate?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 9.0/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.7/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Survicate?

- **Seller:** [Survicate](https://www.g2.com/sellers/survicate)
- **Company Website:** survicate.com
- **Year Founded:** 2013
- **HQ Location:** Warsaw, MA
- **Twitter:** @Survicate  
12,830 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eb4a95892b2bd1fe9b956007c990f65f097381672dfc9b54032cb36e61ed260e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3210935%2F&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 46% Small, 42% Medium

#### What Do G2 Reviewers Say About Survicate?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Survicate to be **intuitive and easy to use** , enhancing their ability to gather valuable feedback efficiently.
- Users appreciate the **survey management capabilities** of Survicate, benefiting from robust feedback collection and insightful analysis.
- Users praise the **stellar customer support** of Survicate, noting its responsiveness and helpfulness during interactions.
- Users praise the **easy integrations** with tools like Marketo and Salesforce, streamlining their workflow effectively.
- Users appreciate the **multiple easy integrations** of Survicate, enhancing survey functionality across various platforms effortlessly.

##### Cons

- Users experience **audience targeting issues** with Survicate, limiting customization and complicating mobile survey management.
- Users experience **limitations in audience targeting and customization** , affecting effectiveness and usability of Survicate.
- Users find **limited customization** in Survicate frustrating, especially regarding widget designs and survey adaptability.
- Users note **survey limitations** , including insufficient customization options and lack of intuitive UX/UI for updating surveys.
- Users find **missing features** in Survicate, highlighting limitations in audience targeting, customization, and dashboard quality.

#### What Are Recent G2 Reviews of Survicate?

**["Research Assistant helps me find the answers that actually matter"](https://www.g2.com/survey_responses/survicate-review-13073674)**

**Rating:** 4.5/5.0 stars

_— Yauhen D._

[Read full review](https://www.g2.com/survey_responses/survicate-review-13073674)

**["It Makes Wellness Feedback and Survey Management Simple and Organized"](https://www.g2.com/survey_responses/survicate-review-12858493)**

**Rating:** 4.5/5.0 stars

_— Ishan S._

[Read full review](https://www.g2.com/survey_responses/survicate-review-12858493)

#### What Are G2 Users Discussing About Survicate?

- [What is Survicate used for?](https://www.g2.com/discussions/what-is-survicate-used-for)

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[Browse Experience Management Themes](/categories/experience-management/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Experience management software consolidates feedback from a specific, target audience and delivers actionable insights and follow-up steps to close the loop. Experience management solutions build on the features provided by [survey software](https://www.g2.com/categories/survey) and [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) by adding functionality that enables businesses to plan and take informed actions based on received feedback. Specifically, these tools deploy analytics dashboards for feedback data that is viewable by stakeholders across an organization. Some products will also provide gamification features or agent-based scoring metrics to incentivize employees to leverage insights offered by the platform.

Experience management solutions can be leveraged for different use cases across a business, including customer experience (CX), B2B account experience, product experience, and market research. Though most offerings specialize in only one use case, some products will target multiple groups of respondents and allow businesses to segment their audiences. Products that specialize in CX collect customer feedback and deploy insights to frontline employees who can execute closed-loop actions based on that feedback. Products designed for B2B account experience collect client feedback and deliver insights to sales or customer success teams. Product experience solutions help product management teams collect and analyze feedback about their customers’ experiences with a product. Finally, market research solutions provide special features like research panels to enable businesses to survey their target audience.

Experience management software offers the survey development and implementation features provided by survey products and the business-focused analytics features provided by enterprise feedback management solutions. Experience management tools differ from survey and enterprise feedback management tools because they offer additional features that allow for closed-loop actions to follow up on feedback.

Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.

To qualify for inclusion in the Experience Management category, a product must:

- Provide all the features of an enterprise feedback management solution
- Connect with other repositories of data
- Analyze and segment experience data across all points in the customer journey
- Deliver relevant, real-time insights from feedback to relevant stakeholders
- Provide multidirectional communication channels to allow stakeholders to respond to feedback or share it with leadership
- Facilitate closed-loop action items based on respondent sentiment

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