# Best Experience Management Software for Small Business - Page 3 ## How Many Experience Management Software Products Does G2 Track? **Total Products under this Category:** 130 ### Category Stats (Aug 2026) - **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Verint Voice of the Customer (+0.65%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Experience Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 25,600+ Authentic Reviews - 130+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Experience Management Software ![G2 Grid® for Experience Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/experience-management/grids.png?focus%5B%5D=19432&focus%5B%5D=15217&focus%5B%5D=4177&focus%5B%5D=62085&focus%5B%5D=84697&focus%5B%5D=482&focus%5B%5D=8307&focus%5B%5D=73862) Highlighted products: Birdeye, QuestionPro, Reputation, Resonate CX, Experience.com, Qualtrics Market Research, Feefo, and ReputationStacker. Underlying data: [Grid® JSON](https://www.g2.com/categories/experience-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=questionpro&focus%5B%5D=reputation&focus%5B%5D=resonate-cx&focus%5B%5D=experience-com&focus%5B%5D=qualtrics-market-research&focus%5B%5D=feefo&focus%5B%5D=reputationstacker&segment=small-business) **Sponsored** ### Userback Userback is a user feedback and bug tracking software solution designed to help teams collect, understand, and act on product feedback from users and stakeholders. This platform is particularly beneficial for SaaS companies, product managers, developers, designers, and customer support teams, providing them with the necessary tools to gather contextual feedback directly from their web applications. The primary audience for Userback includes teams that are focused on enhancing their product offerings through user insights. By facilitating the collection of both internal and external feedback, Userback enables organizations to continuously refine their product experience. It supports various use cases such as user feedback, bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking. The platform enriches feedback items with essential context, including screenshots, session data, automation rules, and integration workflows, allowing product teams to make informed decisions swiftly. Userback stands out in its category with a suite of key features tailored to streamline the feedback process. One of its notable functionalities is the visual feedback tools, which allow users to collect annotated screenshots, screen recordings, and comments directly within their application. This visual context aids teams in understanding user issues more clearly. Additionally, the bug reporting feature automatically captures console logs, browser details, events, and other technical metadata, facilitating a more efficient troubleshooting process. Another significant aspect of Userback is its session replay capability, which visualizes real user behavior, helping teams identify and address issues effectively. Customizable in-app surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enable organizations to measure user sentiment and satisfaction accurately. The feature portal allows teams to manage, prioritize, and validate product ideas with their customer base, ensuring that development efforts align with user needs. Userback also incorporates smart automation to enhance productivity by automating tasks such as feedback assignment and setting due dates. Seamless integrations with popular tools like Jira, Slack, Intercom, ClickUp, and GitHub further streamline workflows. A browser extension is available for quick feedback capture from any website or web application. Userback offers a Free Plan with essential features, while its paid plans scale according to user needs, ensuring that all plans support unlimited feedback collection. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2378&secure%5Bchosen_at%5D=2026-08-10T01%3A20%3A09Z&secure%5Bdisplayable_resource_id%5D=1379&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1379&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=18969&secure%5Bresource_id%5D=2378&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fexperience-management%2Fsmall-business%3Fpage%3D3%26segment%3Dsmall-business&secure%5Btoken%5D=7dbd032109c27d7b5cbea31ec58a4af4098eab8778224ed353d26b0752dece4a&secure%5Burl%5D=https%3A%2F%2Fuserback.io%3Futm_source%3Dg2%26utm_medium%3Dmarketplace%26utm_campaign%3Dpaid&secure%5Burl_type%5D=custom_url) ### [Qwary](https://www.g2.com/products/qwary/reviews) Qwary is a versatile experience management platform that equips teams to enhance user engagement, streamline retention efforts, and elevate satisfaction levels across the board. Our solution facilitates holistic improvements throughout processes, products, and digital interfaces, significantly boosting the value delivered to customers over their lifetime. We enable you to thoroughly analyze customer journeys, allowing timely interventions to smooth out obstacles and guide users toward a superior experience. Dive deep into digital customer behavior with tools like session replays, heat maps, funnels, and frustration detection features, including identifying rage clicks and erratic mouse movements. 1. Converse AI: Facilitate real-time, AI-driven conversations to collect and interpret customer feedback effortlessly. 2. Feedback: Conduct traditional surveys to collect structured user responses, providing valuable insights for product improvements. 3. In-Product Surveys: Effortlessly gather targeted insights from users directly within your product to enhance their experience. 4. Replays: Capture and analyze user session clips alongside their feedback to comprehensively view user interactions. 5. Funnels: Map out user journeys to identify and address drop-off points, optimizing pathways for better conversion rates. 6. Analysis: Utilize advanced AI to turn user feedback into actionable insights and product enhancements. **Average Rating:** 4.8/5.0 **Total Reviews:** 69 #### How Do G2 Users Rate Qwary? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 0.0/10 (Category avg: 8.2/10) - **Customer Satisfaction (CSAT) Score:** 4.2/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 5.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind Qwary? - **Seller:** [Qwary](https://www.g2.com/sellers/qwary) - **Year Founded:** 2021 - **HQ Location:** Herndon - **Twitter:** @qwary 1 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a4828fa737d6b7ffd212a746734a0f9ee7b6d7ec1006c553405d8327ec06c0fc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fqwarysurvey%2F&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder, CEO - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 86% Small, 4% Medium #### What Are Recent G2 Reviews of Qwary? **["Excellent experience, very smooth"](https://www.g2.com/survey_responses/qwary-review-7410509)** **Rating:** 5.0/5.0 stars _— Ian H._ [Read full review](https://www.g2.com/survey_responses/qwary-review-7410509) **["My Customer experience feedbak solution"](https://www.g2.com/survey_responses/qwary-review-7288481)** **Rating:** 4.0/5.0 stars _— Pedro C._ [Read full review](https://www.g2.com/survey_responses/qwary-review-7288481) #### What Are G2 Users Discussing About Qwary? - [What is Qwary used for?](https://www.g2.com/discussions/what-is-qwary-used-for) - 1 comment ### [Totango](https://www.g2.com/products/totango/reviews) Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales methodology to transform how companies prove customer ROI, drive retention, and earn expansion. The Customer Growth Platform includes Totango Customer Success and Unison Customer Intelligence. Each of these solutions plays a distinct role in the Customer-Led Growth through value realization methodology. Totango Customer Success focuses on tracking customer health and engagement, enabling teams to proactively address potential issues and foster long-term relationships. Unison Customer Intelligence aggregates data from multiple sources, offering insights that help organizations understand customer behavior and preferences. Totango's target audience and target buyers include mid-sized to large enterprises across various industries that prioritize customer retention, renewals, and expansion and that generally rely on subscription-based models, where maintaining customer loyalty is critical to their revenue growth. Key features of Totango include customizable dashboards, real-time analytics, and automated workflows. These tools enable users to visualize customer data effectively, monitor key performance indicators, and automate routine tasks, thereby enhancing efficiency. The platform also supports collaboration among teams, allowing for seamless communication and alignment on customer goals. By providing actionable insights, Totango empowers organizations to refine their revenue strategies and make informed decisions that drive growth. Overall, Totango stands out as a leader in the Customer Success category by offering a holistic approach to managing customer relationships. Its integration of various tools and functionalities allows enterprises to gain a deeper understanding of their customers, ultimately leading to improved satisfaction and loyalty. By investing in Totango, organizations can position themselves for long-term success in an increasingly competitive landscape. **Average Rating:** 4.3/5.0 **Total Reviews:** 1,140 #### How Do G2 Users Rate Totango? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 7.8/10 (Category avg: 8.2/10) - **Customer Satisfaction (CSAT) Score:** 8.2/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 8.1/10 (Category avg: 8.7/10) #### Who Is the Company Behind Totango? - **Seller:** [Totango](https://www.g2.com/sellers/totango) - **Company Website:** www.totango.com - **Year Founded:** 2010 - **HQ Location:** New York, NY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c055ca1d4406b1442de250192896a32c751981491e45014b5bb40827df34236&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F760976%2F&secure%5Burl_type%5D=linkedin_company_website) 119 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, CSM - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Medium, 22% Small #### What Do G2 Reviewers Say About Totango? _AI-generated summary from verified user reviews_ ##### Pros - Users find Totango's interface **easy to use and set up** , enhancing their ability to track accounts efficiently. - Users value the **excellent customer support** from Totango, enhancing their management experience with valuable insights. - Users appreciate the **functionality** of Totango, enabling seamless tracking, campaign setup, and reporting in one application. - Users appreciate the **customization options** in Totango, enhancing their ability to track metrics and engage customers effectively. - Users value the **efficiency** of Totango, enhancing productivity with seamless integrations and streamlined workflows for customer management. ##### Cons - Users find the **steep learning curve** challenging due to overwhelming data and a lack of educational resources. - Users find **integration issues** with Totango challenging, as they can be manual and difficult to maintain. - Users find the **missing features** in Totango frustrating, particularly for managing complex business models and drafts. - Users find **limited customization** in Totango, making it challenging to tailor the experience without technical assistance. - Users find the **steep learning curve** challenging, struggling with collaboration and functionality in Totango's interface. #### What Are Recent G2 Reviews of Totango? **["Risk evaluation and health scoring"](https://www.g2.com/survey_responses/totango-review-9508942)** **Rating:** 4.0/5.0 stars _— Dragomir L._ [Read full review](https://www.g2.com/survey_responses/totango-review-9508942) **["Beautiful, Visual Customer Data Platform That Beats Spreadsheets"](https://www.g2.com/survey_responses/totango-review-12594697)** **Rating:** 4.5/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/totango-review-12594697) #### What Are G2 Users Discussing About Totango? - [What is Totango used for?](https://www.g2.com/discussions/what-is-totango-used-for) - 1 upvote ### [Dovetail](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/reviews) It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most critical customer problems, the more revenue and market share you unlock. The only way to win is to identify what customers need and deliver it before the competition. But this is difficult to do. Data is scattered across teams and tools using various methods and it is difficult to understand, and align on, at speed. Even in the world of AI, the unique challenges associated with gathering, analyzing, and understanding complex customer feedback lead to teams wasting millions of dollars in failed products, slower development cycles, and duplicated efforts. As a result, they are continually risking decreases in customer satisfaction, and ultimately revenue. Dovetail provides always-on customer understanding. Our AI-native customer intelligence platform automatically turn sales calls, user feedback, support tickets, and voice of customer data into actionable insights that grow your business. Dovetail integrates with dozens of tools like Gong, Intercom, Zoom, Salesforce, Slack, Teams, and Google Play to analyze video, audio, documents, and text. Auto-generate reports and requirements documents; configure dashboards to visualize trends; and set up agents to ensure insights are acted on. Enable your team to track feature requests, identify pain points, reduce churn, and increase customer satisfaction through high-quality, accurate, and real-time customer intelligence that’s accessible to everyone. Deploy the industry-standard, enterprise-grade system of record for all of your customer intelligence. Put your customer first and grow your business. We’re for teams who care about solving real customer problems. Join the likes of Meta, Volvo, AWS, Dyson, Deloitte, and thousands more as they put their customer first with Dovetail. **Average Rating:** 4.5/5.0 **Total Reviews:** 167 #### How Do G2 Users Rate Dovetail? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 5.0/10 (Category avg: 8.2/10) - **Customer Satisfaction (CSAT) Score:** 4.6/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 4.6/10 (Category avg: 8.7/10) #### Who Is the Company Behind Dovetail? - **Seller:** [Dovetail Research Pty. Ltd.](https://www.g2.com/sellers/dovetail-research-pty-ltd) - **Company Website:** dovetail.com - **Year Founded:** 2017 - **HQ Location:** Sydney, Australia - **Twitter:** @hidovetail 2,183 Twitter followers - **LinkedIn® Page:** [au.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=681367e9652c5d78585cc44cb1824f4ea5f1e39a36020ed5ad6f453ded053976&secure%5Burl%5D=https%3A%2F%2Fau.linkedin.com%2Fcompany%2Fheydovetail&secure%5Burl_type%5D=linkedin_company_website) 163 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Senior UX Researcher, UX Researcher - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Medium, 27% Small #### What Do G2 Reviewers Say About Dovetail? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Dovetail, enjoying its centralized location and intuitive features for research synthesis. - Users love Dovetail for its **centralized research organization** and impressive AI features that enhance data interaction. - Users value the **intuitive interface and powerful features** of Dovetail, enhancing research efficiency and team collaboration. - Users value the **efficient data reuse** of Dovetail, allowing quicker insights and reducing the need for repeated studies. - Users value the **data re-use capabilities** of Dovetail, significantly enhancing research efficiency and insights. ##### Cons - Users find Dovetail's **missing features** frustrating, particularly in AI tools, tagging, workflows, and reporting options. - Users experience a **lack of guidance** with Dovetail, struggling to navigate setup and optimize usage effectively. - Users find the **complex tagging system** and AI features in Dovetail challenging, complicating their overall experience and effectiveness. - Users find the **complexity** of Dovetail challenging, highlighting a steep learning curve and cumbersome tagging methods. - Users find the **steep learning curve** of Dovetail frustrating, hindering effective long-term project management and insights sharing. #### What Are Recent G2 Reviews of Dovetail? **["Dovetail Centralizes Research with Intuitive, AI-Powered Collaboration"](https://www.g2.com/survey_responses/dovetail-review-12911093)** **Rating:** 4.5/5.0 stars _— Luciana S._ [Read full review](https://www.g2.com/survey_responses/dovetail-review-12911093) **["Dovetail helped us find our way to product market fit"](https://www.g2.com/survey_responses/dovetail-review-10368938)** **Rating:** 4.5/5.0 stars _— Emilio P._ [Read full review](https://www.g2.com/survey_responses/dovetail-review-10368938) ### [Feedbear](https://www.g2.com/products/feedbear/reviews) The easiest way to manage user feedback. Public roadmap, feedback boards, changelog, and powerful integrations in one, simple package. Complete the entire feedback loop with one, simple tool. Replace that messy Trello board or support inbox and engage your customers. 1. Collect feedback - Combine multiple sources of feedback into one place - Keep entries organized with boards and tags - Avoid duplicate requests, utilize voting - Uncover important details in the discussion 2. Show your progress - Increase transparency with a public roadmap - Customize to fit your brand - Automatic email status updates 3. Announce updates - Schedule posts to synchronize with your marketing efforts - Use labels to highlight different topics - Compose updates with rich text, images, and media embeds Simply: Make a better product. **Average Rating:** 4.8/5.0 **Total Reviews:** 22 #### How Do G2 Users Rate Feedbear? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 5.0/10 (Category avg: 8.2/10) - **Customer Satisfaction (CSAT) Score:** 5.0/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 5.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind Feedbear? - **Seller:** [Feedbear](https://www.g2.com/sellers/feedbear) - **Year Founded:** 2018 - **HQ Location:** London, England - **Twitter:** @usefeedbear 1,139 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=db42c66d55fe13b544039744b2aefb9932242a67c72be35172bacd4c4cf04d55&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffeedbear%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 95% Small, 5% Large #### What Do G2 Reviewers Say About Feedbear? _AI-generated summary from verified user reviews_ ##### Pros - Users commend Feedbear for its **great customer feedback features** , allowing easy implementation and effective project tracking. - Users appreciate the **customer feedback focus** of Feedbear, enjoying its ease of implementation and customization options. - Users value the **great customization** options of Feedbear, enabling tailored feedback experiences effortlessly. - Users value the **flexibility** of Feedbear in managing multiple projects while considering all user feedback. - Users highlight the **easy implementation** of Feedbear, allowing for quick setup and immediate product feedback collection. ##### Cons - Users find the **admin side complicated** , requiring more thoughtful navigation and better integration with project management systems. - Users find the **integration issues** and complex admin side of Feedbear to be challenging and limiting. - Users note the **missing features** in Feedbear, particularly lacking real-time user monitoring for product analytics. #### What Are Recent G2 Reviews of Feedbear? **["V easy to setup"](https://www.g2.com/survey_responses/feedbear-review-6646450)** **Rating:** 4.5/5.0 stars _— Kartik Ahuja M._ [Read full review](https://www.g2.com/survey_responses/feedbear-review-6646450) **["Great tool for collecting feedback on any project."](https://www.g2.com/survey_responses/feedbear-review-11597899)** **Rating:** 5.0/5.0 stars _— Nancy S._ [Read full review](https://www.g2.com/survey_responses/feedbear-review-11597899) #### What Are G2 Users Discussing About Feedbear? - [What is Feedbear used for?](https://www.g2.com/discussions/what-is-feedbear-used-for) ### [Refiner](https://www.g2.com/products/refiner/reviews) In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention. **Average Rating:** 4.6/5.0 **Total Reviews:** 26 #### How Do G2 Users Rate Refiner? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.8/10 (Category avg: 8.2/10) - **Customer Satisfaction (CSAT) Score:** 9.0/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.6/10 (Category avg: 8.7/10) #### Who Is the Company Behind Refiner? - **Seller:** [Refiner SASU](https://www.g2.com/sellers/refiner-sasu) - **Year Founded:** 2019 - **HQ Location:** Paris, IdF - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=494e787d513a1b0ee72b2f0df359e3ddb9f1b2cba0b2d38fb478e92a3b579d58&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frefiner-io%2F&secure%5Burl_type%5D=linkedin_company_website) 8 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services, Computer Software - **Company Size:** 50% Small, 31% Medium #### What Do G2 Reviewers Say About Refiner? _AI-generated summary from verified user reviews_ ##### Pros - Users find Refiner's **ease of use** exceptional, allowing for quick setup and straightforward feedback collection. - Users value the **easy integrations** of Refiner, which streamline setup and enhance feedback management effectively. - Users find the **easy setup** of Refiner incredibly quick and straightforward, enhancing their feedback collection experience. - Users find the **setup process effortless** , enabling quick integration and immediate use of Refiner’s features. - Users appreciate the **customization options** of Refiner, allowing surveys to match their brand and style effortlessly. ##### Cons - Users find **limitations in content customization and live survey capacity** , requiring additional purchases for comprehensive usage. - Users find the **limited customization** of Refiner restricting, impacting the overall user experience and functionality. - Users find the **survey limitations** inconvenient, as setting up multiple surveys separately is time-consuming and inefficient. - Users find the **complexity of advanced options** challenging, especially for those lacking tech knowledge. - Users find the **dashboard UX lacking** and express a desire for more customization options. #### What Are Recent G2 Reviews of Refiner? **["Simple, fast, and customizable: a seamless integration in two clicks"](https://www.g2.com/survey_responses/refiner-review-13159409)** **Rating:** 4.5/5.0 stars _— Verified User in Accounting_ [Read full review](https://www.g2.com/survey_responses/refiner-review-13159409) **["Effortless Feedback Collection Boosted App Ratings"](https://www.g2.com/survey_responses/refiner-review-11951674)** **Rating:** 4.5/5.0 stars _— Yusuf ._ [Read full review](https://www.g2.com/survey_responses/refiner-review-11951674) #### What Are G2 Users Discussing About Refiner? - [What is Refiner used for?](https://www.g2.com/discussions/what-is-refiner-used-for) ### [ProdCamp](https://www.g2.com/products/prodcamp/reviews) ProdCamp is a user feedback management platform that helps businesses to collect and analyze feedback from their users. 1. Collect feedback from multiple channels (Intercom, email forward, public roadmap, embeddable feedback widget, Google Chrome extension) 2. Analyze and prioritize what to build next based on the number of votes and $ data from Salesforce 3. Push to Jira or Gitlab 4. Close the feedback loop **Average Rating:** 4.8/5.0 **Total Reviews:** 16 #### How Do G2 Users Rate ProdCamp? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 10.0/10 (Category avg: 8.2/10) - **Customer Satisfaction (CSAT) Score:** 10.0/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 10.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind ProdCamp? - **Seller:** [ProdCamp](https://www.g2.com/sellers/prodcamp) - **Year Founded:** 2021 - **HQ Location:** Remote, CY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ee13c419f89d5ef33e3758c2ff9b6f27f8aa2d35d19f4e913b94475259c6e24c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fprodcamp%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 94% Small, 6% Large #### What Are Recent G2 Reviews of ProdCamp? **["Put customers at the heart of our continuous improvement approach"](https://www.g2.com/survey_responses/prodcamp-review-8129594)** **Rating:** 5.0/5.0 stars _— Chloé T._ [Read full review](https://www.g2.com/survey_responses/prodcamp-review-8129594) **["Exactly what my SAAS product's been needing!"](https://www.g2.com/survey_responses/prodcamp-review-10040225)** **Rating:** 5.0/5.0 stars _— Alexander S._ [Read full review](https://www.g2.com/survey_responses/prodcamp-review-10040225) ### [Clientshare](https://www.g2.com/products/clientshare/reviews) Clientshare is the fastest growing CX platform for B2B service providers. Used by 1-in-2 of the FTSE 100 and 1-in-3 of the S&P 500, Clientshare helps enterprise suppliers in Logistics, BPO, Facilities Management, Contract Catering and Manufacturing to save time, gain full visibility of their accounts health and retain & grow contracts. Clientshare's platform is designed to help businesses manage and improve their customer relationships through structured business reviews and customer experience tools. It replaces manual, inconsistent account management processes with a digital workflow that guides teams through delivering professional Business Reviews (QBRs), collecting NPS and CSAT scores, gathering customer feedback, and tracking actions all in one place. The platform also includes live analytics dashboards, a content management system, and AI-powered analysis to give account managers and senior leaders a clear, real-time view of every customer account. By surfacing early churn warning signs, flagging at-risk accounts, and identifying upsell opportunities, it enables teams to act before small issues become bigger problems. Ultimately, Clientshare helps suppliers win renewals on the basis of proven value rather than price, and build deeper, more engaged relationships with their clients. **Average Rating:** 4.6/5.0 **Total Reviews:** 92 #### How Do G2 Users Rate Clientshare? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.7/10 (Category avg: 8.2/10) - **Customer Satisfaction (CSAT) Score:** 9.3/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.2/10 (Category avg: 8.7/10) #### Who Is the Company Behind Clientshare? - **Seller:** [Clientshare](https://www.g2.com/sellers/clientshare-675ca33b-3f1f-4626-92a8-364f3a29d6c5) - **Company Website:** www.myclientshare.com - **Year Founded:** 2016 - **HQ Location:** London - **Twitter:** @myclientshare 531 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3be251b20b1a94874ab9269319f2c6374ee213c37f0fcb0b4bc96549af3de158&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclientshare&secure%5Burl_type%5D=linkedin_company_website) 32 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Director - **Top Industries:** Facilities Services, Staffing and Recruiting - **Company Size:** 46% Large, 35% Medium #### What Do G2 Reviewers Say About Clientshare? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **ease of use** of Clientshare, streamlining management of client relationships and business reviews. - Users highlight the **fantastic customer support** from Clientshare, making assistance efficient and enjoyable throughout their experience. - Users find the **support team invaluable** , offering quick, knowledgeable responses that enhance the overall Clientshare experience. - Users appreciate the **enhanced engagement** with Clientshare, facilitating collaboration and improving client feedback and communication. - Users enjoy the **easy access** to Clientshare's dashboard, facilitating efficient client management and support across teams. ##### Cons - Users face **scoring system issues** , with errors and harsh evaluations impacting their overall experience with Clientshare. - Users note that improvement is needed in **DOC Cleaning** to maximize features and ensure effective follow-ups. - Users find **limited functionality** in Clientshare, particularly with client feedback response and data export options. - Users find the **absence of compliance documentation features** limiting, impacting operational efficiency and review processes. - Users find the **required training inadequate** , leading to managers' reluctance in fully utilizing the system. #### What Are Recent G2 Reviews of Clientshare? **["Clientshare support me gathering consistent, meaningful client feedback."](https://www.g2.com/survey_responses/clientshare-review-13088585)** **Rating:** 4.0/5.0 stars _— Jayson B._ [Read full review](https://www.g2.com/survey_responses/clientshare-review-13088585) **["Tracks Feedback Over Time with Helpful Comments and Great Support"](https://www.g2.com/survey_responses/clientshare-review-13078163)** **Rating:** 5.0/5.0 stars _— Adam T._ [Read full review](https://www.g2.com/survey_responses/clientshare-review-13078163) - [‹ Prev‹ Prev](/categories/experience-management/small-business?order=g2_score&page=2#product-list) - [1](/categories/experience-management/small-business?order=g2_score#product-list) - [2](/categories/experience-management/small-business?order=g2_score&page=2#product-list) - 3 - Next ›Next › Spotlight Categories [Help Desk Software](https://www.g2.com/categories/help-desk) [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) [Affiliate Marketing Software](https://www.g2.com/categories/affiliate-marketing) [Password Managers Software](https://www.g2.com/categories/password-managers) [Network Monitoring Software](https://www.g2.com/categories/network-monitoring) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) [Browse Experience Management Themes](/categories/experience-management/themes)