# Top Free Experience Management Software - Page 2

## How Many Experience Management Software Products Does G2 Track?

**Total Products under this Category:** 130

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Verint Voice of the Customer (+0.65%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Experience Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 25,600+ Authentic Reviews
- 130+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Experience Management Software
 ![G2 Grid® for Experience Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/experience-management/grids.png?focus%5B%5D=19432&focus%5B%5D=4177&focus%5B%5D=15217&focus%5B%5D=482&focus%5B%5D=62085&focus%5B%5D=84697&focus%5B%5D=421&focus%5B%5D=130477)

Highlighted products: Birdeye, Reputation, QuestionPro, Qualtrics Market Research, Resonate CX, Experience.com, Medallia Customer Experience, and Dynamics 365 Customer Voice.

Underlying data: [Grid® JSON](https://www.g2.com/categories/experience-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=reputation&focus%5B%5D=questionpro&focus%5B%5D=qualtrics-market-research&focus%5B%5D=resonate-cx&focus%5B%5D=experience-com&focus%5B%5D=medallia-customer-experience&focus%5B%5D=dynamics-365-customer-voice)

**Sponsored**

### Pluralsight

Pluralsight is the leading technology skill development company powering the tech workforce forward, faster. As the pioneer in technology learning, Pluralsight closes skills gaps, enables cross-functional collaboration, and prepares teams for the challenges of the future. It’s skill-building at the speed of tech, with a focus on evolving topics like AI and data, cloud operations, and cybersecurity. Global organizations rely on Pluralsight to evaluate team tech knowledge through skill assessments and analytics, enhance skill mastery with expert-led courses, and provide hands-on practice opportunities through labs and sandboxes. Learners stay ahead with real-world certification prep that empowers them to ace exams and earn today’s top industry credentials. Customize your upskilling experience based on specific business needs, goals, and outcomes. Equip your teams with the tech skills needed to thrive in an era of constant innovation.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2378&secure%5Bchosen_at%5D=2026-08-08T08%3A53%3A31Z&secure%5Bdisplayable_resource_id%5D=1551&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=15749&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=15749&secure%5Bresource_id%5D=2378&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fexperience-management%2Ffree%3Fcategory_id%3Dexperience-management%26page%3D2&secure%5Btoken%5D=02eeb117d554f5e8a667c26f0a9e88b9d7da7032e3cb084c7fdbf7dca5d2c8e2&secure%5Burl%5D=https%3A%2F%2Fwww.pluralsight.com%2Fcontact-sales%3Futm_source%3Dg2%26utm_medium%3Dreferral%26utm_campaign%3Db2b%26utm_term%3Dg2-ppc&secure%5Burl_type%5D=book_demo)

### [Sprig](https://www.g2.com/products/sprig/reviews)

Sprig is an enterprise survey platform powered by AI agents. We help organizations move from question to evidence faster by transforming how research is designed, fielded, and synthesized. Instead of relying on manual survey programming, static forms, and time-consuming analysis, Sprig combines modern survey infrastructure with specialized agents that accelerate every stage of the research process. Research teams use Sprig to run customer surveys, market research, experience measurement, journey research, concept testing, and strategic studies. Whether collecting feedback from customers, prospects, panel participants, or users inside a product, Sprig helps teams gather higher-quality data and uncover deeper insights. Three AI agents power every stage of the research process: Design Agent: Builds rigorous studies from survey documents, research goals, briefs, and existing questionnaires. Field Agent: Delivers adaptive surveys that personalize questions and gather richer feedback across every channel. Synthesize Agent: Transforms responses into evidence-backed reports, themes, and recommendations. Leading companies including Microsoft, Figma, Notion, Ramp, DoorDash, Coinbase, Harvey, and Robinhood use Sprig to continuously learn from customers, understand markets, validate ideas, and improve products. By combining enterprise survey capabilities with AI-powered agents, Sprig enables teams to move faster, make better decisions, and turn research into a competitive advantage.

**Average Rating:** 4.3/5.0

**Total Reviews:** 196

#### How Do G2 Users Rate Sprig?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.5/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Sprig?

- **Seller:** [Sprig](https://www.g2.com/sellers/sprig)
- **Company Website:** www.sprig.com
- **Year Founded:** 2019
- **HQ Location:** San Francisco, California
- **Twitter:** @Sprig  
2,085 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe64b0b796898f4e2ef43f28f7613c0c1ee596a4a159c7ad769c02831bdd3d82&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18717471&secure%5Burl_type%5D=linkedin_company_website)  
260 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Product Designer
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 61% Medium, 28% Large

#### What Do G2 Reviewers Say About Sprig?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy setup** of Sprig, enabling non-technical users to efficiently begin their projects.
- Users value the **easy integrations** of Sprig, enhancing workflow by connecting seamlessly with existing tools like Slack.
- Users value the **real-time feedback management** of Sprig, enabling faster decision-making with insightful AI analysis.
- Users appreciate the **responsive customer support** of Sprig, which makes troubleshooting straightforward and efficient.
- Users appreciate the **ease of use** of Sprig, making it accessible and efficient for non-technical users.

##### Cons

- Users often face **survey navigation issues** and confusing data formats, hindering effective information gathering and analysis.
- Users face **significant limitations with survey navigation and information quality** , hindering effective research and insights.
- Users find Sprig's setup process **time-consuming** , with slow support responses and complex billing adding to the delay.
- Users report **dashboard issues** with frequent resets and complicated billing, impacting usability and data management.
- Users face challenges with **data inaccuracy** due to confusing billing and complex data export formats from Sprig.

#### What Are Recent G2 Reviews of Sprig?

**["Intuitive and Efficient Navigation for User Research"](https://www.g2.com/survey_responses/sprig-review-13161644)**

**Rating:** 5.0/5.0 stars

_— Andre S._

[Read full review](https://www.g2.com/survey_responses/sprig-review-13161644)

**["AI-Powered Insights Transform Our Customer Feedback"](https://www.g2.com/survey_responses/sprig-review-9451308)**

**Rating:** 5.0/5.0 stars

_— Bharat D._

[Read full review](https://www.g2.com/survey_responses/sprig-review-9451308)

### [Custify](https://www.g2.com/products/custify/reviews)

Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and powerful features, Custify empowers Customer Success teams to manage every aspect of the customer journey—from seamless onboarding to proactive renewal and expansion—using real-time health scores, automated alerts, and predictive analytics. Custify integrates data across your entire tech stack, providing a centralized, single source of truth for each customer. This allows teams to quickly spot churn risks, capitalize on upsell opportunities, and deliver personalized customer interactions at scale. With automated workflows, customizable playbooks, and intelligent segmentation, Custify streamlines routine tasks, enabling your team to focus on building relationships and driving customer success outcomes that matter. Setting up Custify is a breeze with our concierge onboarding service, ensuring you’re up and running in hours—not weeks. Our platform integrates effortlessly with your CRM, support systems, and other essential tools, giving you unmatched visibility and collaboration across teams. Custify’s powerful analytics and customizable dashboards make it easy to monitor key metrics, track customer health, and measure the success of your initiatives. Join leading SaaS companies that trust Custify to optimize their Customer Success operations and drive sustainable growth. Deliver exceptional customer experiences, reduce churn, and maximize customer lifetime value with the best Customer Success platform for your SaaS business. Book a demo today to see how Custify transforms your customer success strategy at scale.

**Average Rating:** 4.7/5.0

**Total Reviews:** 521

#### How Do G2 Users Rate Custify?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.8/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 9.4/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Custify?

- **Seller:** [Custify](https://www.g2.com/sellers/custify)
- **Year Founded:** 2017
- **HQ Location:** Bucharest, Romania
- **Twitter:** @CustifySRL  
628 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1937c2bde8668b0a178dd793de18fdae2d6f38e5f54c90c92ccebaa104d6654c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18314355%2F&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Senior Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 62% Small, 33% Medium

#### What Do G2 Reviewers Say About Custify?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Custify, facilitating efficient tracking and analysis of customer health.
- Users commend the **responsive customer support** of Custify, consistently providing assistance and valuing user feedback effectively.
- Users appreciate the **intuitive interface** of Custify, making it easy for non-Customer Success professionals to use effectively.
- Users value the **robust automation** in Custify, which streamlines daily tasks and enhances customer success strategies.
- Users value the **variety of integration options** with Custify, enhancing adaptability and supporting their diverse needs.

##### Cons

- Users highlight the **missing features** in Custify, such as limited email tracking and insufficient documentation.
- Users note that the **email functionality lacks effectiveness** , especially in tracking and reporting features.
- Users find **limited customization options** frustrating, especially regarding the UI and account lists in Custify.
- Users find the **learning curve challenging** , with extensive setup and ongoing adaptation required for effective use.
- Users find Custify to be **not intuitive** , struggling with its outdated UI and complex settings management.

#### What Are Recent G2 Reviews of Custify?

**["Playbooks + AI Automation: A Game-Changer for Customer Success"](https://www.g2.com/survey_responses/custify-review-13168820)**

**Rating:** 5.0/5.0 stars

_— Patrick S._

[Read full review](https://www.g2.com/survey_responses/custify-review-13168820)

**["Custify Transformed Our Customer Success Workflow"](https://www.g2.com/survey_responses/custify-review-13223157)**

**Rating:** 5.0/5.0 stars

_— Sebastian M._

[Read full review](https://www.g2.com/survey_responses/custify-review-13223157)

#### What Are G2 Users Discussing About Custify?

- [What is Custify used for?](https://www.g2.com/discussions/what-is-custify-used-for)

### [dropthought](https://www.g2.com/products/dropthought/reviews)

DropThought’s Instant Feedback Platform empowers companies, brands, and marketers to engage with their customers and employees in real-time to gather, respond, and analyze feedback that leads to improved experiences and higher satisfaction and Net Promoter Scores. Instant feedback can be gathered through DropThought in three ways: via its mobile app, embedded API integrations, and on-site using tablet devices. DropThought’s Analytics Dashboard and Manager mobile app can instantly notify managers and brands to feedback reported in the moment, to enable immediate responses, insights, and resolution. DropThought’s text analytics solution allows businesses to see customer experience metrics over time and quickly identify opportunities to improve. Companies can also easily select and promote customers’ positive instant feedback on social channels.

**Average Rating:** 4.6/5.0

**Total Reviews:** 71

#### How Do G2 Users Rate dropthought?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.7/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.7/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind dropthought?

- **Seller:** [DropThought](https://www.g2.com/sellers/dropthought)
- **Year Founded:** 2011
- **HQ Location:** Santa Clara, California
- **Twitter:** @dropthought  
219 Twitter followers
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f7411f6242486e701b59efc506c0061d1f0072d2b98ecc8dc9136f74a05abc8b&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fdropthought-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
44 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Sports
- **Company Size:** 75% Medium, 17% Small

#### What Do G2 Reviewers Say About dropthought?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Dropthought, benefiting from intuitive dashboards and real-time customer feedback.
- Users value the **easy-to-use dashboard** for real-time feedback and customized insights to improve services effectively.
- Users value the **real-time customer feedback** capabilities of Dropthought, enhancing service improvement and insights gathering.
- Users value the **real-time customer insights** from Dropthought, enhancing service improvement and meeting business objectives effortlessly.
- Users value the **exceptional customer support** from DropThought, noting their helpfulness and quick responses.

##### Cons

- Users find the **limited customization options** frustrating, as it hampers their ability to tailor the layout to their preferences.
- Users find the **inadequate feedback** tools ineffective, as they dilute the value of negative input needed for improvement.
- Users find the **layout issues** frustrating, as it lacks customization for text size and spacing preferences.
- Users find the **smiles and frowns unhelpful** , feeling they undermine the value of sincere negative feedback.
- Users find the **scoring system unhelpful** as it minimizes valuable negative feedback on the platform.

#### What Are Recent G2 Reviews of dropthought?

**["Working with Dropthought"](https://www.g2.com/survey_responses/dropthought-review-10452885)**

**Rating:** 5.0/5.0 stars

_— Dave F._

[Read full review](https://www.g2.com/survey_responses/dropthought-review-10452885)

**["Easy Real-Time Customer Feedback with Powerful Surveys, Dashboards & Text Analytics"](https://www.g2.com/survey_responses/dropthought-review-12248318)**

**Rating:** 5.0/5.0 stars

_— Alan S._

[Read full review](https://www.g2.com/survey_responses/dropthought-review-12248318)

#### What Are G2 Users Discussing About dropthought?

- [What is dropthought used for?](https://www.g2.com/discussions/what-is-dropthought-used-for) - 1 comment

### [Alchemer Feedback Platform](https://www.g2.com/products/alchemer-feedback-platform/reviews)

Alchemer is a customer feedback management platform that helps organizations collect, analyze, and act on customer and employee insights at scale. Built for businesses of all sizes — from growing startups to global enterprises — Alchemer supports the full feedback lifecycle: from quick pulse surveys to sophisticated Voice of Customer (VoC) programs. What is Alchemer used for? Alchemer is used to run customer satisfaction (CSAT) surveys, Net Promoter Score (NPS) programs, product feedback initiatives, employee engagement assessments, and market research. Teams in marketing, product, customer success, and HR use Alchemer to capture feedback across email, SMS, in-app prompts, and web — meeting customers and employees where they already are to maximize response rates. Who is Alchemer for? Alchemer serves mid-market and enterprise organizations across industries including technology, healthcare, financial services, retail, and education. It is purpose-built for teams that need more than basic survey tools — organizations that want feedback to trigger real business action, not just sit in a spreadsheet. Key capabilities: - Omnichannel feedback collection via email, SMS, web, in-app, and API integrations - 400+ integrations with CRM, helpdesk, marketing automation, and data platforms — enabling feedback to flow automatically into the systems teams already use - Workflow automation that triggers actions, alerts, and follow-ups based on specific responses, eliminating manual routing and data silos - AI-powered analytics that surface trends, sentiment patterns, and actionable insights from large volumes of unstructured feedback - Role-based dashboards that deliver relevant data to product managers, CX leaders, marketers, and executives without noise - Enterprise-grade security and compliance, including SOC 2 Type II, GDPR, and HIPAA support How does Alchemer compare to other customer feedback platforms? Unlike simpler survey tools, Alchemer is designed for organizations that need to operationalize feedback — connecting survey responses directly to downstream workflows and business systems. Its combination of deep customization, enterprise integrations, and automation makes it a strong alternative to platforms like Qualtrics and Medallia for organizations that want powerful capabilities without the enterprise price tag or implementation complexity. Bottom line: Alchemer helps organizations listen better and act faster — turning feedback into a continuous, automated loop that improves customer experience, product quality, and employee engagement.

**Average Rating:** 4.5/5.0

**Total Reviews:** 198

#### How Do G2 Users Rate Alchemer Feedback Platform?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.6/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 9.0/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Alchemer Feedback Platform?

- **Seller:** [Alchemer](https://www.g2.com/sellers/alchemer)
- **Company Website:** www.alchemer.com
- **HQ Location:** Louisville, CO
- **Twitter:** @AlchemerHQ  
7,024 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=03a0d564cb4e0b44f2c54bc034945baaedd316436c84275f85c07fb360389148&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F712662%2F&secure%5Burl_type%5D=linkedin_company_website)  
232 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Education Management, Higher Education
- **Company Size:** 37% Medium, 34% Small

#### What Do G2 Reviewers Say About Alchemer Feedback Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Alchemer Feedback Platform, making survey creation a straightforward and intuitive process.
- Users value the **responsive and helpful customer support** of Alchemer, enhancing their overall experience with the platform.
- Users value the **customization options** of Alchemer, allowing tailored surveys for diverse audiences and complex needs.
- Users find Alchemer's platform to be **easy to use and implement** , enhancing workflow and providing valuable insights.
- Users appreciate the **automation of reports** in Alchemer, streamlining data sharing and enhancing productivity.

##### Cons

- Users find the **limited customization** in Alchemer frustrating, particularly for reports and quiz functionalities.
- Users find the **complexity of features** can complicate setup and lead to potential mistakes during configuration.
- Users find the **difficult setup** of Alchemer challenging, complicating the overall strong platform experience.
- Users experience **frustrations with crashes** during survey adjustments and limited customization options in Alchemer Feedback Platform.
- Users desire **enhanced analytics and quiz functionality** in Alchemer, but face limitations with the current options available.

#### What Are Recent G2 Reviews of Alchemer Feedback Platform?

**["Flexible, Powerful Survey Builder for Sophisticated Research Designs"](https://www.g2.com/survey_responses/alchemer-feedback-platform-review-12407136)**

**Rating:** 5.0/5.0 stars

_— Marc M._

[Read full review](https://www.g2.com/survey_responses/alchemer-feedback-platform-review-12407136)

**["Superior to Competitors with Exceptional Ease of Use"](https://www.g2.com/survey_responses/alchemer-feedback-platform-review-13222611)**

**Rating:** 5.0/5.0 stars

_— Verified User_

[Read full review](https://www.g2.com/survey_responses/alchemer-feedback-platform-review-13222611)

#### What Are G2 Users Discussing About Alchemer Feedback Platform?

- [What is Alchemer EFM used for?](https://www.g2.com/discussions/what-is-alchemer-efm-used-for) - 1 comment

### [Feedbear](https://www.g2.com/products/feedbear/reviews)

The easiest way to manage user feedback. Public roadmap, feedback boards, changelog, and powerful integrations in one, simple package. Complete the entire feedback loop with one, simple tool. Replace that messy Trello board or support inbox and engage your customers. 1. Collect feedback - Combine multiple sources of feedback into one place - Keep entries organized with boards and tags - Avoid duplicate requests, utilize voting - Uncover important details in the discussion 2. Show your progress - Increase transparency with a public roadmap - Customize to fit your brand - Automatic email status updates 3. Announce updates - Schedule posts to synchronize with your marketing efforts - Use labels to highlight different topics - Compose updates with rich text, images, and media embeds Simply: Make a better product.

**Average Rating:** 4.8/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate Feedbear?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 5.0/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 5.0/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 5.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Feedbear?

- **Seller:** [Feedbear](https://www.g2.com/sellers/feedbear)
- **Year Founded:** 2018
- **HQ Location:** London, England
- **Twitter:** @usefeedbear  
1,139 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=db42c66d55fe13b544039744b2aefb9932242a67c72be35172bacd4c4cf04d55&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffeedbear%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 95% Small, 5% Large

#### What Do G2 Reviewers Say About Feedbear?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Feedbear for its **great customer feedback features** , allowing easy implementation and effective project tracking.
- Users appreciate the **customer feedback focus** of Feedbear, enjoying its ease of implementation and customization options.
- Users value the **great customization** options of Feedbear, enabling tailored feedback experiences effortlessly.
- Users value the **flexibility** of Feedbear in managing multiple projects while considering all user feedback.
- Users highlight the **easy implementation** of Feedbear, allowing for quick setup and immediate product feedback collection.

##### Cons

- Users find the **admin side complicated** , requiring more thoughtful navigation and better integration with project management systems.
- Users find the **integration issues** and complex admin side of Feedbear to be challenging and limiting.
- Users note the **missing features** in Feedbear, particularly lacking real-time user monitoring for product analytics.

#### What Are Recent G2 Reviews of Feedbear?

**["V easy to setup"](https://www.g2.com/survey_responses/feedbear-review-6646450)**

**Rating:** 4.5/5.0 stars

_— Kartik Ahuja M._

[Read full review](https://www.g2.com/survey_responses/feedbear-review-6646450)

**["Great tool for collecting feedback on any project."](https://www.g2.com/survey_responses/feedbear-review-11597899)**

**Rating:** 5.0/5.0 stars

_— Nancy S._

[Read full review](https://www.g2.com/survey_responses/feedbear-review-11597899)

#### What Are G2 Users Discussing About Feedbear?

- [What is Feedbear used for?](https://www.g2.com/discussions/what-is-feedbear-used-for)

### [Qwary](https://www.g2.com/products/qwary/reviews)

Qwary is a versatile experience management platform that equips teams to enhance user engagement, streamline retention efforts, and elevate satisfaction levels across the board. Our solution facilitates holistic improvements throughout processes, products, and digital interfaces, significantly boosting the value delivered to customers over their lifetime. We enable you to thoroughly analyze customer journeys, allowing timely interventions to smooth out obstacles and guide users toward a superior experience. Dive deep into digital customer behavior with tools like session replays, heat maps, funnels, and frustration detection features, including identifying rage clicks and erratic mouse movements. 1. Converse AI: Facilitate real-time, AI-driven conversations to collect and interpret customer feedback effortlessly. 2. Feedback: Conduct traditional surveys to collect structured user responses, providing valuable insights for product improvements. 3. In-Product Surveys: Effortlessly gather targeted insights from users directly within your product to enhance their experience. 4. Replays: Capture and analyze user session clips alongside their feedback to comprehensively view user interactions. 5. Funnels: Map out user journeys to identify and address drop-off points, optimizing pathways for better conversion rates. 6. Analysis: Utilize advanced AI to turn user feedback into actionable insights and product enhancements.

**Average Rating:** 4.8/5.0

**Total Reviews:** 69

#### How Do G2 Users Rate Qwary?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 0.0/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 4.2/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 5.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Qwary?

- **Seller:** [Qwary](https://www.g2.com/sellers/qwary)
- **Year Founded:** 2021
- **HQ Location:** Herndon
- **Twitter:** @qwary  
1 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a4828fa737d6b7ffd212a746734a0f9ee7b6d7ec1006c553405d8327ec06c0fc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fqwarysurvey%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 86% Small, 4% Medium

#### What Are Recent G2 Reviews of Qwary?

**["Excellent experience, very smooth"](https://www.g2.com/survey_responses/qwary-review-7410509)**

**Rating:** 5.0/5.0 stars

_— Ian H._

[Read full review](https://www.g2.com/survey_responses/qwary-review-7410509)

**["My Customer experience feedbak solution"](https://www.g2.com/survey_responses/qwary-review-7288481)**

**Rating:** 4.0/5.0 stars

_— Pedro C._

[Read full review](https://www.g2.com/survey_responses/qwary-review-7288481)

#### What Are G2 Users Discussing About Qwary?

- [What is Qwary used for?](https://www.g2.com/discussions/what-is-qwary-used-for) - 1 comment

### [Refiner](https://www.g2.com/products/refiner/reviews)

In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention.

**Average Rating:** 4.6/5.0

**Total Reviews:** 26

#### How Do G2 Users Rate Refiner?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.8/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 9.0/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Refiner?

- **Seller:** [Refiner SASU](https://www.g2.com/sellers/refiner-sasu)
- **Year Founded:** 2019
- **HQ Location:** Paris, IdF
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=494e787d513a1b0ee72b2f0df359e3ddb9f1b2cba0b2d38fb478e92a3b579d58&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frefiner-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Computer Software
- **Company Size:** 50% Small, 31% Medium

#### What Do G2 Reviewers Say About Refiner?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Refiner's **ease of use** exceptional, allowing for quick setup and straightforward feedback collection.
- Users value the **easy integrations** of Refiner, which streamline setup and enhance feedback management effectively.
- Users find the **easy setup** of Refiner incredibly quick and straightforward, enhancing their feedback collection experience.
- Users find the **setup process effortless** , enabling quick integration and immediate use of Refiner’s features.
- Users appreciate the **customization options** of Refiner, allowing surveys to match their brand and style effortlessly.

##### Cons

- Users find **limitations in content customization and live survey capacity** , requiring additional purchases for comprehensive usage.
- Users find the **limited customization** of Refiner restricting, impacting the overall user experience and functionality.
- Users find the **survey limitations** inconvenient, as setting up multiple surveys separately is time-consuming and inefficient.
- Users find the **complexity of advanced options** challenging, especially for those lacking tech knowledge.
- Users find the **dashboard UX lacking** and express a desire for more customization options.

#### What Are Recent G2 Reviews of Refiner?

**["Simple, fast, and customizable: a seamless integration in two clicks"](https://www.g2.com/survey_responses/refiner-review-13159409)**

**Rating:** 4.5/5.0 stars

_— Verified User in Accounting_

[Read full review](https://www.g2.com/survey_responses/refiner-review-13159409)

**["Effortless Feedback Collection Boosted App Ratings"](https://www.g2.com/survey_responses/refiner-review-11951674)**

**Rating:** 4.5/5.0 stars

_— Yusuf ._

[Read full review](https://www.g2.com/survey_responses/refiner-review-11951674)

#### What Are G2 Users Discussing About Refiner?

- [What is Refiner used for?](https://www.g2.com/discussions/what-is-refiner-used-for)

### [ProdCamp](https://www.g2.com/products/prodcamp/reviews)

ProdCamp is a user feedback management platform that helps businesses to collect and analyze feedback from their users. 1. Collect feedback from multiple channels (Intercom, email forward, public roadmap, embeddable feedback widget, Google Chrome extension) 2. Analyze and prioritize what to build next based on the number of votes and $ data from Salesforce 3. Push to Jira or Gitlab 4. Close the feedback loop

**Average Rating:** 4.8/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate ProdCamp?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 10.0/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 10.0/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind ProdCamp?

- **Seller:** [ProdCamp](https://www.g2.com/sellers/prodcamp)
- **Year Founded:** 2021
- **HQ Location:** Remote, CY
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ee13c419f89d5ef33e3758c2ff9b6f27f8aa2d35d19f4e913b94475259c6e24c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fprodcamp%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 94% Small, 6% Large

#### What Are Recent G2 Reviews of ProdCamp?

**["Exactly what my SAAS product's been needing!"](https://www.g2.com/survey_responses/prodcamp-review-10040225)**

**Rating:** 5.0/5.0 stars

_— Alexander S._

[Read full review](https://www.g2.com/survey_responses/prodcamp-review-10040225)

**["Put customers at the heart of our continuous improvement approach"](https://www.g2.com/survey_responses/prodcamp-review-8129594)**

**Rating:** 5.0/5.0 stars

_— Chloé T._

[Read full review](https://www.g2.com/survey_responses/prodcamp-review-8129594)

### [Eyerys](https://www.g2.com/products/smoke-ci-eyerys/reviews)

SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.

**Average Rating:** 4.8/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate Eyerys?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 9.4/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 9.5/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Eyerys?

- **Seller:** [Smoke CI](https://www.g2.com/sellers/smoke-ci)
- **Year Founded:** 2008
- **HQ Location:** Johannesburg, Gauteng
- **Twitter:** @SmokeCIS  
174 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5ee6428690ae48e687577e0057b9ada892c9522a7b219b2e9f8c675e225fbfe5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsmoke-customer-intelligence&secure%5Burl_type%5D=linkedin_company_website)  
45 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance
- **Company Size:** 52% Large, 26% Medium

#### What Are Recent G2 Reviews of Eyerys?

**["Eyerys is easy to use, reliable and affordable with great support."](https://www.g2.com/survey_responses/eyerys-review-7273034)**

**Rating:** 5.0/5.0 stars

_— Yolande S._

[Read full review](https://www.g2.com/survey_responses/eyerys-review-7273034)

**["Great platform and easy to navigate"](https://www.g2.com/survey_responses/eyerys-review-7270907)**

**Rating:** 4.5/5.0 stars

_— Tania R._

[Read full review](https://www.g2.com/survey_responses/eyerys-review-7270907)

### [Xebo.ai (formerly Survey2connect)](https://www.g2.com/products/xebo-ai-formerly-survey2connect/reviews)

Survey2Connect is a cutting-edge platform that redefines the way businesses manage and optimize their customer experiences, digital research initiatives, and employee experiences. With a powerful suite of AI-driven tools and an unwavering commitment to excellence, Survey2Connect empowers organizations to unlock valuable insights, enhance customer satisfaction, and drive overall business growth. With a wide range of Customer Experience, Employee Experience, and Digital Research suites, businesses can assess their current CX and EX strategy as well as test new products and services and understand the market trend all with a single platform. At the core of Survey2Connect lies the AI-Powered Customer Experience Assistant, XEBO, that helps brands automate and streamline feedback processes, providing real-time insights and actionable recommendations. Through intelligent sentiment analysis and natural language processing, the CX Assistant uncovers hidden patterns, sentiments, and trends within customer feedback, enabling businesses to proactively address issues and deliver personalized experiences that drive customer loyalty. Comprehensive Product Offerings: Survey2Connect offers a comprehensive range of products tailored to meet the diverse needs of businesses: 1. Customer Experience (CX): From customer satisfaction surveys to Net Promoter Score (NPS) assessments, Survey2Connect's CX product suite equips businesses with the tools to measure, analyze, and enhance customer experiences at every touchpoint. Our CX Solution leverages XEBO to streamline survey creation and to offer real-time analytics and intuitive dashboards to provide a holistic view of customer sentiment, enabling businesses to deliver personalized experiences and cultivate long-lasting customer relationships. 2. Digital Research: Survey2Connect's Digital Research solutions empower businesses to conduct in-depth market research, gather customer feedback, and evaluate brand perception. From online surveys to focus groups and diverse global audience panels, businesses gain comprehensive insights into consumer behavior, market trends, and competitive landscapes, enabling informed strategic decisions and targeted marketing campaigns. 3. Employee Experience (EX): Recognizing the significance of a satisfied and engaged workforce, Survey2Connect offers EX solutions that allow businesses to measure and improve employee experiences. Through customized surveys and performance assessments, organizations can uncover insights into employee satisfaction, identify areas for improvement, and implement strategies to foster a positive work environment. Key Survey2Connect product features AI-Designed Survey Industry & Touchpoint Expertise Omnichannel Collection Robust Integrations Real-time Dashboard Reporting Customer Journey Mapping AI-Powered Text and Data Analysis AI-Powered Suggestions Whitelabelled Survey Links Closing the Loop

**Average Rating:** 4.7/5.0

**Total Reviews:** 30

#### How Do G2 Users Rate Xebo.ai (formerly Survey2connect)?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.7/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Xebo.ai (formerly Survey2connect)?

- **Seller:** [Survey2Connect](https://www.g2.com/sellers/survey2connect)
- **Year Founded:** 2017
- **HQ Location:** Noida, Uttar Pradesh
- **Twitter:** @Survey2C  
146 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d203e9259ff4adb790582bda58795bb94702228e3eb6396c1a3cd90a1d22d5f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxebo%2F&secure%5Burl_type%5D=linkedin_company_website)  
99 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Consumer Services
- **Company Size:** 43% Medium, 33% Small

#### What Are Recent G2 Reviews of Xebo.ai (formerly Survey2connect)?

**["Great way to collect feedback from shareholders"](https://www.g2.com/survey_responses/xebo-ai-formerly-survey2connect-review-8466760)**

**Rating:** 4.5/5.0 stars

_— Esref H._

[Read full review](https://www.g2.com/survey_responses/xebo-ai-formerly-survey2connect-review-8466760)

**["A comprehensive survey tool"](https://www.g2.com/survey_responses/xebo-ai-formerly-survey2connect-review-8370078)**

**Rating:** 4.0/5.0 stars

_— Prithvi K._

[Read full review](https://www.g2.com/survey_responses/xebo-ai-formerly-survey2connect-review-8370078)

#### What Are G2 Users Discussing About Xebo.ai (formerly Survey2connect)?

- [What is Survey2Connect used for?](https://www.g2.com/discussions/what-is-survey2connect-used-for) - 2 comments

### [Ethnio](https://www.g2.com/products/ethnio/reviews)

Ethnio is a powerful user research CRM designed to streamline and enhance the research operations process for organizations. This comprehensive tool assists users in managing various aspects of user research, including research panel management, participant recruiting, scheduling, screening, and incentive distribution. By consolidating these essential functions into a single platform, Ethnio enables research teams to operate more efficiently and effectively. Targeted primarily at program managers, research operations teams, UX researchers, design teams, and even the occasional PM, Ethnio caters to a diverse audience that requires robust solutions for managing research ops. The platform is particularly beneficial for teams that conduct a high volume of research or need to conduct a few quick studies. Ethnio’s capabilities allow users to focus on the research itself rather than getting bogged down by administrative tasks, making it an invaluable asset for organizations looking to optimize their research workflows. Key features of Ethnio include its intuitive panel management system, which allows users to create and maintain a database of potential research participants. This feature simplifies the recruiting process, enabling researchers to easily identify and reach out to suitable candidates based on specific criteria. Additionally, Ethnio offers scheduling tools that facilitate the coordination of research sessions, ensuring that participants are available and prepared for their involvement. The screening process is also streamlined, allowing researchers to assess participant qualifications efficiently. One of the standout aspects of Ethnio is its incentive management feature, which helps researchers distribute rewards to participants seamlessly. This functionality not only enhances participant satisfaction but also encourages higher response rates, ultimately leading to more successful research outcomes. By integrating these various components into a single tool, Ethnio reduces the complexity of managing user research operations, allowing teams to focus on gathering insights that drive product development and user experience improvements. Overall, Ethnio serves as a comprehensive solution for research operations, addressing the unique challenges faced by user researchers. Its user-friendly interface and robust feature set make it an essential tool for any organization looking to enhance its research capabilities and drive informed decision-making through effective user engagement.

**Average Rating:** 4.5/5.0

**Total Reviews:** 30

#### How Do G2 Users Rate Ethnio?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Ethnio?

- **Seller:** [Ethnio](https://www.g2.com/sellers/ethnio)
- **Company Website:** ethn.io
- **Year Founded:** 2016
- **HQ Location:** Los Angeles, CA
- **Twitter:** @ethnio  
1,425 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bf0a1a1799df5536ad4b132d960c2fbe52df141f330c679730c8d461633d562d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fethnio%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 27% Large, 23% Medium

#### What Do G2 Reviewers Say About Ethnio?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **responsive customer support** of Ethnio, which enhances their research operations and overall efficiency.
- Users find Ethnio to be **easy to use** , praising its intuitive interface and clear directions for efficient study management.
- Users value the **intuitive interface** of Ethnio, which significantly enhances efficiency in research operations.
- Users appreciate the **easy-to-use interface** of Ethnio, praising its clarity, layout, and responsive support.
- Users appreciate the **ease of recruiting and managing participants** with Ethnio, significantly enhancing their qualitative research efforts.

##### Cons

- Users feel the **dashboard issues** limit their ability to see trends and narratives, impacting overall user experience.
- Users feel the platform has **limited customization** , requesting more options for better trend visibility and narrative insights.
- Users desire **missing features** like proper branching in screeners for enhanced functionality and improved consent processes.
- Users experience **minor bugs** on Ethnio, though they are usually resolved within a few hours.
- Users find certain fields **confusing** , leading to a lack of clarity in Ethnio's explanation and usability.

#### What Are Recent G2 Reviews of Ethnio?

**["Fantastic support"](https://www.g2.com/survey_responses/ethnio-review-11968397)**

**Rating:** 5.0/5.0 stars

[Read full review](https://www.g2.com/survey_responses/ethnio-review-11968397)

**["Made by people who care about quality research"](https://www.g2.com/survey_responses/ethnio-review-11701777)**

**Rating:** 5.0/5.0 stars

[Read full review](https://www.g2.com/survey_responses/ethnio-review-11701777)

#### What Are G2 Users Discussing About Ethnio?

- [What is Ethnio used for?](https://www.g2.com/discussions/what-is-ethnio-used-for) - 1 comment, 1 upvote

### [Lumoa](https://www.g2.com/products/lumoa/reviews)

Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every employee can ask questions and receive real-time answers based on the voice of the customer. Lumoa helps make timely decisions to increase KPIs up to three times.

**Average Rating:** 4.4/5.0

**Total Reviews:** 36

#### How Do G2 Users Rate Lumoa?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.3/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.3/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Lumoa?

- **Seller:** [Netigate](https://www.g2.com/sellers/netigate)
- **Year Founded:** 2005
- **HQ Location:** Stockholm, Stockholm County
- **Twitter:** @Netigate  
868 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ed25feb94880240e81babe117b400975b2b10bad716d169c5f154cacd0e0f751&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F288635%2F&secure%5Burl_type%5D=linkedin_company_website)  
115 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Telecommunications
- **Company Size:** 61% Large, 25% Medium

#### What Are Recent G2 Reviews of Lumoa?

**["I recommend Lumoa to every organisation - their sentiment analysis is a game changer"](https://www.g2.com/survey_responses/lumoa-review-8936326)**

**Rating:** 5.0/5.0 stars

_— Matthieu B._

[Read full review](https://www.g2.com/survey_responses/lumoa-review-8936326)

**["Great tool to monitor what your guests think about your establishment and services"](https://www.g2.com/survey_responses/lumoa-review-8933110)**

**Rating:** 5.0/5.0 stars

_— Chris J._

[Read full review](https://www.g2.com/survey_responses/lumoa-review-8933110)

### [Feedbackly](https://www.g2.com/products/feedbackly/reviews)

Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent automation, Feedbackly allows you to collect and analyze customer feedback from nearly any channel in one centralized platform, taking action through seamless integrations. What sets Feedbackly apart is our exclusive Emotional Value Index (EVI®)—the only Customer Experience Management platform that quantifies how customers feel throughout their journey. By understanding the emotions driving customer behavior, you can better target what leads to conversions, retention, or churn. Beyond cutting-edge tools, Feedbackly provides exceptional customer support through personalized onboarding, success programs, and CX Academy training, ensuring your team is empowered to deliver top-tier experiences. With a 95% customer retention rate, we’re committed to creating the happiest customers in the world.

**Average Rating:** 4.3/5.0

**Total Reviews:** 29

#### How Do G2 Users Rate Feedbackly?

- **Has the product been a good partner in doing business?:** 6.1/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.7/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 9.0/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Feedbackly?

- **Seller:** [Feedbackly.](https://www.g2.com/sellers/feedbackly)
- **Year Founded:** 2012
- **HQ Location:** Helsinki, Finland
- **Twitter:** @feedbacklyapp  
1,792 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a4b26429ca007dd95a69d50343873cbe8b2721f3797f454e348d967cf10f3e61&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2822062&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 55% Small, 38% Medium

#### What Are Recent G2 Reviews of Feedbackly?

**["CXM that understands lead generation"](https://www.g2.com/survey_responses/feedbackly-review-7144200)**

**Rating:** 4.0/5.0 stars

_— Huub V._

[Read full review](https://www.g2.com/survey_responses/feedbackly-review-7144200)

**["Feedbackly is a godsent of a tool for marketers"](https://www.g2.com/survey_responses/feedbackly-review-7158753)**

**Rating:** 4.0/5.0 stars

_— ben haim k._

[Read full review](https://www.g2.com/survey_responses/feedbackly-review-7158753)

### [Sleekplan](https://www.g2.com/products/sleekplan/reviews)

Sleekplan helps all-size companies to cover the whole feedback loop from collecting feedback and discussing ideas to prioritizing new features and notifying customers about recent updates and announcements.

**Average Rating:** 4.7/5.0

**Total Reviews:** 30

#### How Do G2 Users Rate Sleekplan?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.7/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.7/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Sleekplan?

- **Seller:** [Sleekplan](https://www.g2.com/sellers/sleekplan)
- **Year Founded:** 2021
- **HQ Location:** Steningehojden, Stockholm
- **Twitter:** @sleekplan  
111 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=67be7287f6c159c05717a2367ef2746cbb533288770a865f105c789b945a4524&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsleekplan%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 93% Small, 3% Medium

#### What Do G2 Reviewers Say About Sleekplan?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of managing roadmaps and gathering feedback** with Sleekplan, enhancing collaboration effectively.
- Users find **ease of use** in managing roadmaps and surveys with minimal training required for Sleekplan.

##### Cons

- Users report **poor customer support** , citing long wait times and reliance on ineffective AI chatbots for assistance.
- Users express frustration with **update issues** , as the product lacks timely updates and responsive support.

#### What Are Recent G2 Reviews of Sleekplan?

**["Review Sleekplan"](https://www.g2.com/survey_responses/sleekplan-review-7968544)**

**Rating:** 4.5/5.0 stars

_— Bình Dương T._

[Read full review](https://www.g2.com/survey_responses/sleekplan-review-7968544)

**["Sleekplan is the ultimate product feedback tool"](https://www.g2.com/survey_responses/sleekplan-review-7296782)**

**Rating:** 5.0/5.0 stars

_— Rohit S._

[Read full review](https://www.g2.com/survey_responses/sleekplan-review-7296782)

#### What Are G2 Users Discussing About Sleekplan?

- [What is Sleekplan used for?](https://www.g2.com/discussions/what-is-sleekplan-used-for)

### [CX Index](https://www.g2.com/products/cx-index/reviews)

CX Index is a SaaS Voice of the Customer (VoC) application headquartered in Dublin, Ireland. It helps organizations across diverse sectors capture and analyze customer feedback to measure, manage, and improve the customer experience. Designed to integrate seamlessly with leading CCaaS platforms, it combines feedback insights with data from a range of third-party sources, delivering the actionable intelligence businesses need to make more profitable, customer-centric decisions..

**Average Rating:** 4.7/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate CX Index?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 10.0/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 9.4/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind CX Index?

- **Seller:** [CX Index™](https://www.g2.com/sellers/cx-index)
- **Year Founded:** 2012
- **HQ Location:** Dublin, Ireland
- **Twitter:** @cxindex  
810 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2184170489be4464f0789508e12442aaaee8a71f0591659d3a3c7641905c7c73&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9369008&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 25% Large

#### What Do G2 Reviewers Say About CX Index?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **excellent customer support** of CX Index, highlighting the smooth implementation and ongoing assistance.
- Users appreciate the **ease of use** of CX Index, noting its smooth implementation and excellent support.
- Users value the **smooth implementation process** of CX Index, which positively impacts their business operations.
- Users value the **time-saving implementation** of CX Index, which significantly enhances business efficiency and productivity.
- Users value the **excellent support and communication** from CX Index, enhancing their overall experience and business impact.

#### What Are Recent G2 Reviews of CX Index?

**["CX Index does not disappoint"](https://www.g2.com/survey_responses/cx-index-review-11512497)**

**Rating:** 5.0/5.0 stars

_— Derek G._

[Read full review](https://www.g2.com/survey_responses/cx-index-review-11512497)

**["Excellent product and service"](https://www.g2.com/survey_responses/cx-index-review-11510558)**

**Rating:** 5.0/5.0 stars

_— Verified User in Construction_

[Read full review](https://www.g2.com/survey_responses/cx-index-review-11510558)

#### What Are G2 Users Discussing About CX Index?

- [What is the purpose of CX?](https://www.g2.com/discussions/cx-index-what-is-the-purpose-of-cx)
- [What is the purpose of CX?](https://www.g2.com/discussions/what-is-the-purpose-of-cx)
- [What are CX capabilities?](https://www.g2.com/discussions/cx-index-what-are-cx-capabilities)
- [What are CX capabilities?](https://www.g2.com/discussions/what-are-cx-capabilities)
- [What is CX in software?](https://www.g2.com/discussions/cx-index-what-is-cx-in-software)

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