# Best Experience Management Software with Customer Experience Capabilities - Page 2

## How Many Experience Management Software Products Does G2 Track?

**Total Products under this Category:** 130

### Category Stats (Aug 2026)

- **Average Rating:** 4.52/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Verint Voice of the Customer (+0.65%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Experience Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 25,600+ Authentic Reviews
- 130+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Experience Management Software
 ![G2 Grid® for Experience Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/experience-management/grids.png?focus%5B%5D=19432&focus%5B%5D=4177&focus%5B%5D=15217&focus%5B%5D=482&focus%5B%5D=62085&focus%5B%5D=421&focus%5B%5D=84697&focus%5B%5D=130477)

Highlighted products: Birdeye, Reputation, QuestionPro, Qualtrics Market Research, Resonate CX, Medallia Customer Experience, Experience.com, and Dynamics 365 Customer Voice.

Underlying data: [Grid® JSON](https://www.g2.com/categories/experience-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=reputation&focus%5B%5D=questionpro&focus%5B%5D=qualtrics-market-research&focus%5B%5D=resonate-cx&focus%5B%5D=medallia-customer-experience&focus%5B%5D=experience-com&focus%5B%5D=dynamics-365-customer-voice)

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### [Gemseek](https://www.g2.com/products/gemseek/reviews)

GemSeekCX Management platform helps you deliver outstanding customer experience when it matters and to achieve continuous improvement and growth. Measure how well you keep your promises at every touchpoint and get crystal clarity on how to transform your business to indulge customers beyond satisfaction.​ Our platform has 3 core modules: UNDERSTAND - Build surveys quickly and easily - ​create your own surveys or use our templates to guarantee that you ask the right questions at the right moment - Reach customers through multiple channels - engage with customers the way they wish. Show your flexibility and friendliness to increase response rate - Monitor performance in real-time Monitor performance in real-time in a single source of truth for all countries, businesses, departments and teams - Get customised dashboards - Design together dashboards and PPT reports that fit all your needs to guarantee high engagement of stakeholders PREDICT - Focus on what it really matters - identify key touch points and satisfaction drivers and get suggestions for improvement - AI-based text analyser - automated topic detection, categorization and sentiment analysis which allows you to get actionable insights per topic - Predict customer behavior and actions - pinpoint next best actions to save customers at risk and convert them to promoters - Forecast ROI of your actions - measure the impact of your future CX improvement actions to prioritise the ones with the biggest impact MOBILISE - Empower your team - automatic creation of cases to act immediately on customer issues and share success stories - Close the loop - inform customers of organisational changes to make their voice heard and achieve higher customer loyalty - Initiate strategic improvements - organize long-term improvement initiatives through an easy to use project management tool Book your demo now at: https://gemseek.com/get-in-touch/book-a-cx-demo/

**Average Rating:** 4.6/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate Gemseek?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 7.8/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Gemseek?

- **Seller:** [Gemseek](https://www.g2.com/sellers/gemseek)
- **Year Founded:** 2011
- **HQ Location:** London, England
- **Twitter:** @gemseek  
231 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Small, 20% Medium

#### What Are Recent G2 Reviews of Gemseek?

**["Efficient closed-loop system"](https://www.g2.com/survey_responses/gemseek-review-4340163)**

**Rating:** 5.0/5.0 stars

_— Verified User in Building Materials_

[Read full review](https://www.g2.com/survey_responses/gemseek-review-4340163)

**["Very competent team of people"](https://www.g2.com/survey_responses/gemseek-review-4361192)**

**Rating:** 5.0/5.0 stars

_— Mahira S._

[Read full review](https://www.g2.com/survey_responses/gemseek-review-4361192)

#### What Are G2 Users Discussing About Gemseek?

- [What is Gemseek used for?](https://www.g2.com/discussions/what-is-gemseek-used-for)

### [CustomerGauge](https://www.g2.com/products/customergauge/reviews)

CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying real-time results - Set goals and targets for closing the loop with customers - Segment customer insights by region, product, facility, and more. - and align employees CX-related business initiatives CustomerGauge is also the first and only customer experience management solution that automatically combines customer insights with revenue data. This allows CX managers to: - Identify and prioritize the most impactful customer experience improvements - Forecast the impact of future CX improvements across the customer journey - and report on the ROI of valuable customer experience initiatives

**Average Rating:** 4.6/5.0

**Total Reviews:** 46

#### How Do G2 Users Rate CustomerGauge?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.3/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.3/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind CustomerGauge?

- **Seller:** [CustomerGauge](https://www.g2.com/sellers/customergauge)
- **Company Website:** customergauge.com
- **Year Founded:** 2007
- **HQ Location:** Amsterdam
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2b007c226bc27c5b2753ec997b058b3fc3c364d52aaf38209ccecbfbfad52f80&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcustomergauge%2F&secure%5Burl_type%5D=linkedin_company_website)  
48 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Food & Beverages, Information Technology and Services
- **Company Size:** 40% Large, 38% Medium

#### What Are Recent G2 Reviews of CustomerGauge?

**["CustomerGuage Experience"](https://www.g2.com/survey_responses/customergauge-review-11414534)**

**Rating:** 4.0/5.0 stars

_— Syed D._

[Read full review](https://www.g2.com/survey_responses/customergauge-review-11414534)

**["Efficient tool for managing customer experience and loyalty"](https://www.g2.com/survey_responses/customergauge-review-11405338)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/customergauge-review-11405338)

#### What Are G2 Users Discussing About CustomerGauge?

- [What is CustomerGauge used for?](https://www.g2.com/discussions/what-is-customergauge-used-for)

### [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews)

Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. As part of the Verint Platform, Verint Voice of the Customer allows CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by: Deriving insights from data and AI Connecting organizational silos Leveraging CX orchestration and automation Examples of customer successes include: - Increasing NPS by 17 points - Realizing a 72% increase in BOPIS (buy online pickup in store) orders month-over-month - Cross-functional view of customer interactions enabling continuous CX improvements - Unlock the power of a unified customer experience! Contact us today. Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer (formerly known as Experience Management).

**Average Rating:** 4.2/5.0

**Total Reviews:** 43

#### How Do G2 Users Rate Verint Voice of the Customer?

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 7.0/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.7/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 7.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Verint Voice of the Customer?

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint  
7,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 employees on LinkedIn®
- **Ownership:** Thoma Bravo

#### Who Uses This Product?

- **Top Industries:** Retail
- **Company Size:** 48% Large, 36% Medium

#### What Are Recent G2 Reviews of Verint Voice of the Customer?

**["Powerful Real-Time AI Platform Unifying Surveys, Digital Behavior, and Speech Analytics"](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-13214474)**

**Rating:** 4.5/5.0 stars

_— Esmeralda H._

[Read full review](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-13214474)

**["Effortless Post Interaction Surveys"](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-8327708)**

**Rating:** 5.0/5.0 stars

_— Verified User in Banking_

[Read full review](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-8327708)

#### What Are G2 Users Discussing About Verint Voice of the Customer?

- [What is Verint Predictive Experience (formerly Verint ForeSee) used for?](https://www.g2.com/discussions/what-is-verint-predictive-experience-formerly-verint-foresee-used-for) - 1 comment

### [Staffino](https://www.g2.com/products/staffino/reviews)

Staffino is a leading provider of customer experience (CX) and employee experience (EX) management solutions that enable businesses to deliver an exceptional customer experience, improve employee engagement, and drive business growth. Our advanced yet user-friendly online platform is trusted by over 50 companies across more than 30 countries, helping them understand their customer journey better than ever before. At Staffino, we are dedicated to providing our clients with a comprehensive suite of tools and features that are specifically designed to help them manage and optimise their CX and EX initiatives. Our XM platform enables businesses to collect, analyse, and act on customer feedback in real-time, providing them with valuable insights into their customers' needs and preferences. This helps businesses to identify areas where they need to improve and take proactive steps to enhance their customer experience. Our XM platform also provides businesses with powerful analytics and reporting capabilities, which enable them to track and measure the success of their CX and EX initiatives. This helps businesses to identify trends, patterns, and opportunities for improvement, enabling them to make data-driven decisions that deliver real business results. In addition to these core benefits, Staffino is committed to providing our clients with the latest CX and EX knowledge and technologies, ensuring that they are always at the forefront of industry trends and best practices. We work closely with our clients to develop customised solutions that meet their unique business needs, helping them to achieve the best possible returns from their CX and EX initiatives.

**Average Rating:** 4.7/5.0

**Total Reviews:** 38

#### How Do G2 Users Rate Staffino?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.3/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 9.0/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Staffino?

- **Seller:** [Staffino](https://www.g2.com/sellers/staffino)
- **Year Founded:** 2014
- **HQ Location:** Bratislava, Bratislava
- **Twitter:** @staffinoapp  
205 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c672e6000148db434079351228d96be13c3a5fa5ba969f3fce6c3b59c719bbe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5079746%2F&secure%5Burl_type%5D=linkedin_company_website)  
30 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Telecommunications, Pharmaceuticals
- **Company Size:** 60% Medium, 28% Large

#### What Do G2 Reviewers Say About Staffino?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **response efficiency** of Staffino, praising quick communication and clear results for improved experience.

#### What Are Recent G2 Reviews of Staffino?

**["In cooperation with Staffino, we try to keep our services at the same and better level."](https://www.g2.com/survey_responses/staffino-review-10974659)**

**Rating:** 5.0/5.0 stars

_— Linda P._

[Read full review](https://www.g2.com/survey_responses/staffino-review-10974659)

**["Staffino is a platform that I would recommend,because it is easy to use, provides clear information."](https://www.g2.com/survey_responses/staffino-review-8192443)**

**Rating:** 5.0/5.0 stars

_— Adriana S._

[Read full review](https://www.g2.com/survey_responses/staffino-review-8192443)

#### What Are G2 Users Discussing About Staffino?

- [What is Staffino used for?](https://www.g2.com/discussions/what-is-staffino-used-for) - 1 comment

### [inQuba Journey Cloud](https://www.g2.com/products/inquba-journey-cloud/reviews)

inQuba Journey Cloud is a next-generation Customer Journey and CX SaaS platform for analyzing and optimizing customer experience, customer acquisition, retention, conversion, channel and customer cost-of-ownership strategies. inQuba uses diverse data sets, advanced analytics and AI to provide deep insights into customers experiences, journeys and behaviour. Using these insights, the voice-of-the-customer and its proprietary methodology inQuba tests and optimizes the effectiveness of execution, servicing and customer engagement strategies towards ROI goals. inQuba is highly rated by leading analysts Gartner and Forrester as a high-innovator customer journey platform. The company has clients across the US, UK, Africa, and APAC with a focus on financial services, insurance, telecom and retail industries.

**Average Rating:** 4.4/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate inQuba Journey Cloud?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 9.3/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 9.0/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind inQuba Journey Cloud?

- **Seller:** [inQuba](https://www.g2.com/sellers/inquba)
- **Year Founded:** 2010
- **HQ Location:** Johannesburg, Gauteng
- **Twitter:** @inQubaCX  
281 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=56e55fd4c480c997d70f04a1b211005dd435ab7124e3c618572ded3f1ec2c871&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finquba%2F&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Large, 30% Medium

#### What Are Recent G2 Reviews of inQuba Journey Cloud?

**["inQuba is continuously growing with me as a customer"](https://www.g2.com/survey_responses/inquba-journey-cloud-review-7388015)**

**Rating:** 4.5/5.0 stars

_— Danie d._

[Read full review](https://www.g2.com/survey_responses/inquba-journey-cloud-review-7388015)

**["Very helpful, insightful and excellent customer service"](https://www.g2.com/survey_responses/inquba-journey-cloud-review-7389025)**

**Rating:** 5.0/5.0 stars

_— Francois S._

[Read full review](https://www.g2.com/survey_responses/inquba-journey-cloud-review-7389025)

### [Xebo.ai (formerly Survey2connect)](https://www.g2.com/products/xebo-ai-formerly-survey2connect/reviews)

Survey2Connect is a cutting-edge platform that redefines the way businesses manage and optimize their customer experiences, digital research initiatives, and employee experiences. With a powerful suite of AI-driven tools and an unwavering commitment to excellence, Survey2Connect empowers organizations to unlock valuable insights, enhance customer satisfaction, and drive overall business growth. With a wide range of Customer Experience, Employee Experience, and Digital Research suites, businesses can assess their current CX and EX strategy as well as test new products and services and understand the market trend all with a single platform. At the core of Survey2Connect lies the AI-Powered Customer Experience Assistant, XEBO, that helps brands automate and streamline feedback processes, providing real-time insights and actionable recommendations. Through intelligent sentiment analysis and natural language processing, the CX Assistant uncovers hidden patterns, sentiments, and trends within customer feedback, enabling businesses to proactively address issues and deliver personalized experiences that drive customer loyalty. Comprehensive Product Offerings: Survey2Connect offers a comprehensive range of products tailored to meet the diverse needs of businesses: 1. Customer Experience (CX): From customer satisfaction surveys to Net Promoter Score (NPS) assessments, Survey2Connect's CX product suite equips businesses with the tools to measure, analyze, and enhance customer experiences at every touchpoint. Our CX Solution leverages XEBO to streamline survey creation and to offer real-time analytics and intuitive dashboards to provide a holistic view of customer sentiment, enabling businesses to deliver personalized experiences and cultivate long-lasting customer relationships. 2. Digital Research: Survey2Connect's Digital Research solutions empower businesses to conduct in-depth market research, gather customer feedback, and evaluate brand perception. From online surveys to focus groups and diverse global audience panels, businesses gain comprehensive insights into consumer behavior, market trends, and competitive landscapes, enabling informed strategic decisions and targeted marketing campaigns. 3. Employee Experience (EX): Recognizing the significance of a satisfied and engaged workforce, Survey2Connect offers EX solutions that allow businesses to measure and improve employee experiences. Through customized surveys and performance assessments, organizations can uncover insights into employee satisfaction, identify areas for improvement, and implement strategies to foster a positive work environment. Key Survey2Connect product features AI-Designed Survey Industry & Touchpoint Expertise Omnichannel Collection Robust Integrations Real-time Dashboard Reporting Customer Journey Mapping AI-Powered Text and Data Analysis AI-Powered Suggestions Whitelabelled Survey Links Closing the Loop

**Average Rating:** 4.7/5.0

**Total Reviews:** 30

#### How Do G2 Users Rate Xebo.ai (formerly Survey2connect)?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.7/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Xebo.ai (formerly Survey2connect)?

- **Seller:** [Survey2Connect](https://www.g2.com/sellers/survey2connect)
- **Year Founded:** 2017
- **HQ Location:** Noida, Uttar Pradesh
- **Twitter:** @Survey2C  
146 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d203e9259ff4adb790582bda58795bb94702228e3eb6396c1a3cd90a1d22d5f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fxebo%2F&secure%5Burl_type%5D=linkedin_company_website)  
99 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Consumer Services
- **Company Size:** 43% Medium, 33% Small

#### What Are Recent G2 Reviews of Xebo.ai (formerly Survey2connect)?

**["A comprehensive survey tool"](https://www.g2.com/survey_responses/xebo-ai-formerly-survey2connect-review-8370078)**

**Rating:** 4.0/5.0 stars

_— Prithvi K._

[Read full review](https://www.g2.com/survey_responses/xebo-ai-formerly-survey2connect-review-8370078)

**["Great way to collect feedback from shareholders"](https://www.g2.com/survey_responses/xebo-ai-formerly-survey2connect-review-8466760)**

**Rating:** 4.5/5.0 stars

_— Esref H._

[Read full review](https://www.g2.com/survey_responses/xebo-ai-formerly-survey2connect-review-8466760)

#### What Are G2 Users Discussing About Xebo.ai (formerly Survey2connect)?

- [What is Survey2Connect used for?](https://www.g2.com/discussions/what-is-survey2connect-used-for) - 2 comments

### [Surveypal](https://www.g2.com/products/surveypal/reviews)

Surveypal is a comprehensive customer experience management (CXM) platform designed to help organizations collect, analyze, and act upon customer feedback to drive business growth and enhance customer satisfaction. ​ Surveypal offers two products: Survey Tool: The Survey Tool enables users to create engaging, customizable surveys with a user-friendly drag-and-drop interface. Surveys can be tailored to match the organization's branding and support multiple languages. Distribution is versatile, allowing sharing via links, emails, text messages, QR codes, websites, or integrations with platforms like Zendesk, Salesforce, and Genesys. Real-time response tracking and analytics help monitor survey progress and gather actionable insights. ​ CXM Platform: Surveypal's CXM solution consolidates customer feedback from various channels into a unified view. It employs AI-powered text and sentiment analysis to uncover trends and understand the nuances behind customer comments. This facilitates proactive decision-making and strategic execution, empowering teams to implement changes swiftly and measure their impact on customer experience. ​ With over 17 years of experience and serving more than 600 organizations worldwide, Surveypal emphasizes data security, complying with GDPR and holding ISO 27001 certification. By transforming customer feedback into actionable intelligence, Surveypal enables businesses to enhance customer experiences, foster loyalty, and drive continuous improvement.​

**Average Rating:** 4.4/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Surveypal?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Surveypal?

- **Seller:** [Surveypal](https://www.g2.com/sellers/surveypal)
- **Year Founded:** 2007
- **HQ Location:** Palo Alto, CA
- **Twitter:** @surveypal  
3,197 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=973c342285dfdcabeb9fe22f068ea5e064efae19ccfc8045b3efdeb60214a7be&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1341575%2F&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 38% Large, 31% Medium

#### What Are Recent G2 Reviews of Surveypal?

**["Impeccable service and good answers."](https://www.g2.com/survey_responses/surveypal-review-3430207)**

**Rating:** 4.5/5.0 stars

_— Nicholas R._

[Read full review](https://www.g2.com/survey_responses/surveypal-review-3430207)

**["Perfect to meet your employees and the market."](https://www.g2.com/survey_responses/surveypal-review-3579654)**

**Rating:** 4.0/5.0 stars

_— Luis J._

[Read full review](https://www.g2.com/survey_responses/surveypal-review-3579654)

#### What Are G2 Users Discussing About Surveypal?

- [What is Surveypal used for?](https://www.g2.com/discussions/what-is-surveypal-used-for) - 1 comment

### [Feedbackly](https://www.g2.com/products/feedbackly/reviews)

Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent automation, Feedbackly allows you to collect and analyze customer feedback from nearly any channel in one centralized platform, taking action through seamless integrations. What sets Feedbackly apart is our exclusive Emotional Value Index (EVI®)—the only Customer Experience Management platform that quantifies how customers feel throughout their journey. By understanding the emotions driving customer behavior, you can better target what leads to conversions, retention, or churn. Beyond cutting-edge tools, Feedbackly provides exceptional customer support through personalized onboarding, success programs, and CX Academy training, ensuring your team is empowered to deliver top-tier experiences. With a 95% customer retention rate, we’re committed to creating the happiest customers in the world.

**Average Rating:** 4.3/5.0

**Total Reviews:** 29

#### How Do G2 Users Rate Feedbackly?

- **Has the product been a good partner in doing business?:** 6.1/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.7/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 9.0/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Feedbackly?

- **Seller:** [Feedbackly.](https://www.g2.com/sellers/feedbackly)
- **Year Founded:** 2012
- **HQ Location:** Helsinki, Finland
- **Twitter:** @feedbacklyapp  
1,792 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a4b26429ca007dd95a69d50343873cbe8b2721f3797f454e348d967cf10f3e61&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2822062&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 55% Small, 38% Medium

#### What Are Recent G2 Reviews of Feedbackly?

**["Feedbackly is a godsent of a tool for marketers"](https://www.g2.com/survey_responses/feedbackly-review-7158753)**

**Rating:** 4.0/5.0 stars

_— ben haim k._

[Read full review](https://www.g2.com/survey_responses/feedbackly-review-7158753)

**["CXM that understands lead generation"](https://www.g2.com/survey_responses/feedbackly-review-7144200)**

**Rating:** 4.0/5.0 stars

_— Huub V._

[Read full review](https://www.g2.com/survey_responses/feedbackly-review-7144200)

### [SuiteFeedback](https://www.g2.com/products/suitefeedback-suitefeedback/reviews)

SuiteFeedback is a modern feedback management system based on the Net Promoter System (NPS) natively built on the NetSuite unified cloud suite, your system of record. It allows you to collect feedback, route it to the right team members, and reach out to customers with customized follow-up workflows. In short, it allows you to turn insights into immediate, transformative action. Once feedback is collected in NetSuite using SuiteFeedback survey templates, you gain a 360-degree view of customers. Rather than storing customer responses in an Excel spreadsheet or siloed NPS software — where it could soon be forgotten — SuiteFeedback turns responses into actions defined by you to improve the customer experience. For customer-facing teams, executives, and managers, measuring NPS with SuiteFeedback also means less guesswork. Everyone with access to NetSuite can get a clear picture of customer health by seeing the NPS on a customer record and on NetSuite dashboards for any role. Key Benefits \* Correlate Financial, Operational and Experience information in one place. \* Operationalize the Voice of the Customer. \* High Internal Adoption – No need to learn a new system. \* High Employee and Executive engagement. \* Limited to no formal training – No need to learn a new system. \* Easy to share feedback across the organization. \* Account or Contact based Feedback assignment. \* Run a world-class Net Promoter System. \* Natively built in NetSuite. \* No new systems integrations. Key Features \*Advanced survey template editor \*Complete Net Promoter System Management \*Pre-built Survey Triggers \*Relationship NPS \*Transactional NPS \*\*Pre-built Close the Loop workflows \*Text Analytics \*Customizable roles and permissions \*Pre-built NPS workbooks and customer analytics \*Zapier Integration

**Average Rating:** 5.0/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate SuiteFeedback?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 10.0/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 10.0/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind SuiteFeedback?

- **Seller:** [SuiteFeedback](https://www.g2.com/sellers/suitefeedback)
- **Year Founded:** 2019
- **HQ Location:** San Francisco, US
- **Twitter:** @suitefeedback  
1,108 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9bf6bd3c4236b0504b41208f15aeb1a8a68338d774fe8c4ec74a8d655254b16e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsuitefeedback%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of SuiteFeedback?

**["Customer feedback on Auto-pilot"](https://www.g2.com/survey_responses/suitefeedback-review-5289312)**

**Rating:** 5.0/5.0 stars

_— David M._

[Read full review](https://www.g2.com/survey_responses/suitefeedback-review-5289312)

**["Quick and valuable customer feedback tool"](https://www.g2.com/survey_responses/suitefeedback-review-9501466)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/suitefeedback-review-9501466)

#### What Are G2 Users Discussing About SuiteFeedback?

- [What is SuiteFeedback used for?](https://www.g2.com/discussions/what-is-suitefeedback-used-for)

### [CustomerSure](https://www.g2.com/products/customersure/reviews)

CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS, email, and IVR. Our partnership approach sets us apart. We work closely with you to understand your unique needs and deliver expert support. This collaboration, combined with our software, helps you quickly identify satisfaction drivers, address issues in real-time, and boost retention and satisfaction. Our platform features feedback segmentation and customer trait targeting, supporting both new and existing VoC programmes with clear return on investment and minimal complexity. CustomerSure offers transparent pricing, no lock-in periods, and a risk-free pilot, making it easy to see the impact of improved customer satisfaction on business results. Join the many CX teams who’ve upgraded from basic tools and experience effortless customer happiness.

**Average Rating:** 4.5/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate CustomerSure?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.3/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.3/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind CustomerSure?

- **Seller:** [CustomerSure](https://www.g2.com/sellers/customersure)
- **Year Founded:** 2010
- **HQ Location:** Newcastle upon Tyne, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=820ef89d52dbe531e03e7df7892e45484eb5003423fcb6a3f92a13e28c6dc1c1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcustomersure%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 33% Medium

#### What Do G2 Reviewers Say About CustomerSure?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **helpful customer support** from Luke and Darren, enhancing their experience with customisation flexibility.
- Users value the **flexible customization options** of CustomerSure, enhanced by supportive team members like Luke and Darren.
- Users value the **engagement with social posts** , which enhances their connection and interaction with CustomerSure.
- Users value the **engagement with social posts** , enhancing interactions and connection through CustomerSure's system.
- Users value the **customization flexibility** of CustomerSure, greatly appreciating the helpful support from the team.

##### Cons

- Users find the **dashboard lacking in intuitiveness** , making it difficult to navigate and fully utilize the features.
- Users feel the **dashboard needs improvement** for better intuitiveness and comprehension, affecting overall usability.
- Users find the **dashboard not intuitive** , suggesting improvements for better comprehension and ease of use.

#### What Are Recent G2 Reviews of CustomerSure?

**["Pleasure to work with!"](https://www.g2.com/survey_responses/customersure-review-10041552)**

**Rating:** 5.0/5.0 stars

_— Kristine Y._

[Read full review](https://www.g2.com/survey_responses/customersure-review-10041552)

**["Flexible software and great service at a good price"](https://www.g2.com/survey_responses/customersure-review-10042100)**

**Rating:** 5.0/5.0 stars

_— Paul M._

[Read full review](https://www.g2.com/survey_responses/customersure-review-10042100)

#### What Are G2 Users Discussing About CustomerSure?

- [What is CustomerSure used for?](https://www.g2.com/discussions/customersure-what-is-customersure-used-for) - 1 upvote
- [What is CustomerSure used for?](https://www.g2.com/discussions/what-is-customersure-used-for) - 1 upvote

### [HappyOrNot](https://www.g2.com/products/happyornot/reviews)

HappyOrNot is a customer feedback insights solution that helps companies improve operational excellence and business performance, instantly and over time. Our range of easy-to-use feedback-collecting Smileys, analytics, and reporting helps companies make informed decisions based on real-time, continuous data. Know how you're doing, what works (and what doesn't), and when and where to improve. Additional Success services included, such as onboarding, customer support, Help Center, and more.

**Average Rating:** 3.7/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate HappyOrNot?

- **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind HappyOrNot?

- **Seller:** [HappyOrNot Ltd](https://www.g2.com/sellers/happyornot-ltd)
- **Year Founded:** 2009
- **HQ Location:** Tampere, FI
- **Twitter:** @happyornotcom  
1,343 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2cb822217333bc422b84f10ce736e47f06e466266624b187386fa32369dca62&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhappyornot-ltd-&secure%5Burl_type%5D=linkedin_company_website)  
82 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Are Recent G2 Reviews of HappyOrNot?

**["Simple Yet Effective"](https://www.g2.com/survey_responses/happyornot-review-744471)**

**Rating:** 4.5/5.0 stars

_— Katie S._

[Read full review](https://www.g2.com/survey_responses/happyornot-review-744471)

**["Happy or Not gave us valuable insight about our employees."](https://www.g2.com/survey_responses/happyornot-review-4284660)**

**Rating:** 5.0/5.0 stars

_— Jan A._

[Read full review](https://www.g2.com/survey_responses/happyornot-review-4284660)

#### What Are G2 Users Discussing About HappyOrNot?

- [What is HappyOrNot used for?](https://www.g2.com/discussions/what-is-happyornot-used-for)

### [Goodays](https://www.g2.com/products/goodays/reviews)

Goodays is Europe’s leading Customer Experience & Interaction Management Platform. Founded in 2012, Goodays helps the world’s most customer-centric brands turn every piece of feedback into action — at scale and with a human touch. Unlike traditional CX platforms that focus on measurement, Goodays empowers teams across the organisation — from HQ to frontline — to act instantly on customer insights and build stronger relationships every day. Used in 32 countries by 150+ major brands such as Domino’s, SFR, Sonepar and LCL, the Goodays platform gives over 70,000 business locations and CX professionals the tools to: Collect and understand customer feedback in real time Engage in personalised, meaningful conversations with every customer Increase NPS and satisfaction, drive loyalty, and win back unhappy customers Align HQ strategies and local actions to deliver a consistent brand promise In 2024, Goodays launched Goodays Insight, a breakthrough module powered by Generative AI, that transforms millions of customer comments into actionable insights and prioritised recommendations. This innovation makes the Voice of the Customer truly actionable — enabling CX and Insights teams to focus on what matters most: impact. Whether you’re a global retailer, a restaurant franchise, or a financial services brand, Goodays is your partner for building customer-obsessed organisations — uniting measurement, action and improvement in a single European platform built for scale.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Goodays?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Goodays?

- **Seller:** [Critizr](https://www.g2.com/sellers/critizr)
- **Year Founded:** 2012
- **HQ Location:** Paris, Lille, London, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=90780fe4ccafe9835642fd71e0c405c4d8c837b319fa05dc6e34787f3135c0e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1623976&secure%5Burl_type%5D=linkedin_company_website)  
89 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Goodays?

**["Excellent tool to measure our effectiveness"](https://www.g2.com/survey_responses/goodays-review-1600813)**

**Rating:** 5.0/5.0 stars

_— Camille L._

[Read full review](https://www.g2.com/survey_responses/goodays-review-1600813)

**["feed back on 18 months of partnership"](https://www.g2.com/survey_responses/goodays-review-1621866)**

**Rating:** 5.0/5.0 stars

_— Céline L._

[Read full review](https://www.g2.com/survey_responses/goodays-review-1621866)

#### What Are G2 Users Discussing About Goodays?

- [What is Critizr used for?](https://www.g2.com/discussions/what-is-critizr-used-for)

### [Ombea](https://www.g2.com/products/ombea-ombea/reviews)

Ombea helps you measure and improve customer and employee experience on-site and online. Capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition. Ombea customers cover the entire spectrum: From boutique coffee shops with a single outlet to a multinational retail conglomerate, and everything in between. No matter where you choose to stream feedback from, Ombea provides a branded and frictionless experience for the people that matter to you. As a result, you will enjoy a greater stream of responses and smarter advice.

**Average Rating:** 5.0/5.0

**Total Reviews:** 4

#### Who Is the Company Behind Ombea?

- **Seller:** [Ombea](https://www.g2.com/sellers/ombea)
- **Year Founded:** 2009
- **HQ Location:** Stockholm, Stockholm
- **Twitter:** @OMBEA  
760 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9dc8c479abe640608a7feafc82f3e823e440ab090152614f3559e364a4cb1c83&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1617015%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 125% Small

#### What Are Recent G2 Reviews of Ombea?

**["OMBEA always adding new featurs"](https://www.g2.com/survey_responses/ombea-review-4533510)**

**Rating:** 5.0/5.0 stars

_— Ross W._

[Read full review](https://www.g2.com/survey_responses/ombea-review-4533510)

**["A grate tool to know what your customers think about your store"](https://www.g2.com/survey_responses/ombea-review-4547239)**

**Rating:** 5.0/5.0 stars

_— Joseph B._

[Read full review](https://www.g2.com/survey_responses/ombea-review-4547239)

#### What Are G2 Users Discussing About Ombea?

- [What is OMBEA used for?](https://www.g2.com/discussions/what-is-ombea-used-for)

### [Alterna CX](https://www.g2.com/products/alterna-cx/reviews)

Alterna CX is a company that specializes in experience management software. The main business problem which Alterna CX solves is the disorganization and inefficiencies in handling the Customer Experience (CX) signals that arise from various customer interactions including surveys, text, complaints, and social and digital conversations. The company addresses this problem through its Artificial Intelligence (AI) based solution. This solution uses advanced machine learning technology to identify issues and opportunities in the vast array of CX signals, thereby helping to enhance response times and reduce manual labor. It also provides insights into the key factors that influence both the quality of the CX and customer loyalty.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Alterna CX?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.3/10 (Category avg: 8.2/10)
- **Customer Satisfaction (CSAT) Score:** 8.3/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Alterna CX?

- **Seller:** [Alterna CX](https://www.g2.com/sellers/alterna-cx)
- **Year Founded:** 2016
- **HQ Location:** Claymont, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7910e0d2efd4b069e91f8e46b231f830ba5396876d929159fccc21958d41b753&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Falternacx&secure%5Burl_type%5D=linkedin_company_website)  
26 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Alterna CX?

**["Excellent tool with an innovative team behind it"](https://www.g2.com/survey_responses/alterna-cx-review-4751946)**

**Rating:** 4.5/5.0 stars

_— Verified User in Management Consulting_

[Read full review](https://www.g2.com/survey_responses/alterna-cx-review-4751946)

#### What Are G2 Users Discussing About Alterna CX?

- [What is Alterna CX used for?](https://www.g2.com/discussions/what-is-alterna-cx-used-for)

### [Flow CX](https://www.g2.com/products/flow-cx/reviews)

Flow CX is a complete end-to-end Customer Feedback Platform. Flow CX scales supports customers of all industries and sizes, from SME to Enterprise organisations. The Flow CX product suite includes many features such as: - Fully configurable Customer Surveys - Multiple channel Feedback, Email, SMS, Website, Facebook... - Complete Action management - ticketing system - Deep CRM/Database integrations - Online Review Management - Text Analysis - Customer Panels - Reporting

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Flow CX?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Flow CX?

- **Seller:** [Flow CX](https://www.g2.com/sellers/flow-cx)
- **Year Founded:** 2017
- **HQ Location:** Sydney, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=267762615abc7bb91354df9bc582ecc9472a53e454c250580ca103639262ab5c&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fflowcx&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Flow CX?

**["A product that delivers and a service that goes above and beyond"](https://www.g2.com/survey_responses/flow-cx-review-4251208)**

**Rating:** 4.5/5.0 stars

_— Matthew A._

[Read full review](https://www.g2.com/survey_responses/flow-cx-review-4251208)

#### What Are G2 Users Discussing About Flow CX?

- [What is Flow CX used for?](https://www.g2.com/discussions/flow-cx-what-is-flow-cx-used-for)
- [What is Flow CX used for?](https://www.g2.com/discussions/what-is-flow-cx-used-for)

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- [Help Desk](/categories/help-desk)
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[Browse Experience Management Themes](/categories/experience-management/themes)

Below are the top-rated Experience Management Software with Customer Experience capabilities, as verified by G2’s Research team. Real users have identified Customer Experience as an important function of Experience Management Software. Compare different products that offer this feature so you can decide which is best for your business needs.

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