# Best Enterprise Search Software

  *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)*

   Products classified in the overall Enterprise Search Software category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Enterprise Search Software to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Enterprise Search Software category.

In addition to qualifying for inclusion in the Enterprise Search Software category, to qualify for inclusion in the Enterprise Business Enterprise Search Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.





## Category Overview

**Total Products under this Category:** 201


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 72,300+ Authentic Reviews
- 201+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best Enterprise Search Software At A Glance

- **Best for Small Businesses:** [Slack](https://www.g2.com/products/slack/reviews)
- **Best for Mid-Market:** [Slack](https://www.g2.com/products/slack/reviews)
- **Best for Enterprise:** [Slack](https://www.g2.com/products/slack/reviews)
- **Highest User Satisfaction:** [Notion](https://www.g2.com/products/notion/reviews)
- **Best Free Software:** [Notion](https://www.g2.com/products/notion/reviews)

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [Slack](https://www.g2.com/products/slack/reviews)
  Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat, a searchable record of all your files and conversations, and integrations with a growing number of handy bots and apps. Now everyone can finally be on the same page and get their work done. Slack: It’s where work happens.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 36,986

**User Satisfaction Scores:**

- **Highlighting:** 9.1/10 (Category avg: 8.4/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Natural Language:** 9.0/10 (Category avg: 8.7/10)
- **File Types:** 9.1/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** https://www.salesforce.com/
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce (581,281 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (88,363 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Project Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 41% Small-Business, 41% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (3620 reviews)
- Team Collaboration (3150 reviews)
- Communication (2994 reviews)
- Integrations (2216 reviews)
- Features (1937 reviews)

**Cons:**

- Notification Issues (1137 reviews)
- Missing Features (941 reviews)
- Limited Features (757 reviews)
- Overwhelming Experience (752 reviews)
- Channel Management (688 reviews)

  ### 2. [Elasticsearch](https://www.g2.com/products/elastic-elasticsearch/reviews)
  Build next generation search experiences for your customers and employees that support your organization’s technology objectives. Elasticsearch gives developers a flexible toolkit to build AI-powered search applications with an extensible platform that also provides out of the box capabilities Save development cycles and get upgraded search to market faster. Elasticsearch is the world’s most popular search engine, backed by a robust developer community. Elastic’s platform lets you ingest any data source, build modern search experiences that integrate with large language models and generative AI, and visualize analytics for data-driven decision-making and insights. Our consistent investments in machine learning help developers stay ahead of the curve with the fast, highly relevant search, at scale. -- Flexible platform and toolkit to deliver powerful search functionality regardless of development resources and technology objectives. Our open platform delivers consistent functionality for cloud, hybrid, or on-prem deployments with exceptional performance, reliability, and scalability. -- Built-in search analytics and visualization tools give teams access to search data and real-time dashboards for optimizing search results and operations. Non-tech teams can tune search experiences too–no development team needed. -- Next level search relevance using textual search, vector search, hybrid, and semantic search and machine learning model flexibility. Powerful capabilities like a vector database provide the foundation for creating, storing, and searching embeddings to capture the context of your unstructured data. Use machine-learning enabled inference at data ingestion, and bring your own model - open or proprietary - to deliver the best, industry-specific results.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 286

**User Satisfaction Scores:**

- **Highlighting:** 8.7/10 (Category avg: 8.4/10)
- **Quality of Support:** 8.6/10 (Category avg: 8.9/10)
- **Natural Language:** 8.2/10 (Category avg: 8.7/10)
- **File Types:** 8.6/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Elastic](https://www.g2.com/sellers/elastic)
- **Company Website:** https://www.elastic.co
- **Year Founded:** 2012
- **HQ Location:** San Francisco, CA
- **Twitter:** @elastic (64,541 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/814025/ (4,986 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 38% Mid-Market, 33% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (52 reviews)
- Speed (36 reviews)
- Fast Search (35 reviews)
- Results (31 reviews)
- Features (30 reviews)

**Cons:**

- Expensive (28 reviews)
- Required Expertise (26 reviews)
- Learning Difficulty (25 reviews)
- Improvement Needed (24 reviews)
- Difficult Learning (23 reviews)

  ### 3. [Notion](https://www.g2.com/products/notion/reviews)
  Notion is the connected AI workspace that brings all work together in a tool that adapts to every team—with AI to find answers and automate busywork. It's one place for search, manage projects, capture notes and company knowledge, and collaborate as a team. Millions love Notion because it increases productivity, reduces tools & costs, and empowers everyone to do their best work. Unlike fragmented, rigid software, Notion connects work into one tool that’s customizable and people love to use. Now you have beautiful tools to build your life’s work.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 10,387

**User Satisfaction Scores:**

- **Highlighting:** 7.7/10 (Category avg: 8.4/10)
- **Quality of Support:** 8.5/10 (Category avg: 8.9/10)
- **Natural Language:** 8.1/10 (Category avg: 8.7/10)
- **File Types:** 7.8/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Notion](https://www.g2.com/sellers/notion-7effc4fe-47b3-4888-8ef0-ce4addda94db)
- **Company Website:** https://www.notion.com/
- **Year Founded:** 2016
- **HQ Location:** San Francisco, California
- **Twitter:** @NotionHQ (512,589 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/notionhq/ (5,201 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Student
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 60% Small-Business, 24% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (4772 reviews)
- Features (2750 reviews)
- AI Features (2437 reviews)
- Useful (2362 reviews)
- Organization (2260 reviews)

**Cons:**

- Learning Curve (1909 reviews)
- Limited Features (1033 reviews)
- Learning Difficulty (944 reviews)
- Missing Features (936 reviews)
- Usage Limitations (853 reviews)

  ### 4. [Guru](https://www.g2.com/products/guru/reviews)
  Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 2,249

**User Satisfaction Scores:**

- **Highlighting:** 9.4/10 (Category avg: 8.4/10)
- **Quality of Support:** 9.4/10 (Category avg: 8.9/10)
- **Natural Language:** 9.2/10 (Category avg: 8.7/10)
- **File Types:** 9.1/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Guru](https://www.g2.com/sellers/guru)
- **Company Website:** https://www.getguru.com
- **Year Founded:** 2013
- **HQ Location:** Philadelphia, PA
- **Twitter:** @Guru_HQ (4,264 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5129180/ (2,330 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Service Representative, Customer Success Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 59% Mid-Market, 29% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (742 reviews)
- Helpful (418 reviews)
- Comprehensive Information (315 reviews)
- Easy Access (298 reviews)
- Information Accuracy (287 reviews)

**Cons:**

- Search Functionality (152 reviews)
- Inefficient Search (149 reviews)
- Search Functionality Issues (138 reviews)
- Inefficient Searching (136 reviews)
- Organizational Challenges (110 reviews)

  ### 5. [Glean](https://www.g2.com/products/glean-technologies-glean/reviews)
  Glean is the Work AI platform that connects and understands your company’s data so every employee can find answers, generate content, and automate work with AI. Built around Search, Assistant, and Agents, Glean delivers trusted, personalized AI grounded in your company’s knowledge. With 100+ connectors, real-time permissions, and enterprise-grade security and governance, Glean helps teams work faster and turn knowledge into action. Glean: Work AI that Works.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 151

**User Satisfaction Scores:**

- **Highlighting:** 8.7/10 (Category avg: 8.4/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)
- **Natural Language:** 8.6/10 (Category avg: 8.7/10)
- **File Types:** 9.0/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Glean Technologies](https://www.g2.com/sellers/glean-technologies-db5ca3dc-c8a9-4900-9065-0c1ab979908a)
- **Company Website:** https://www.glean.com
- **Year Founded:** 2019
- **HQ Location:** Palo Alto, CA
- **Twitter:** @gleanwork (734 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/gleanwork/ (1,425 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Account Executive
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 52% Enterprise, 41% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (5 reviews)
- Speed (5 reviews)
- Time-saving (4 reviews)
- Fast Search (2 reviews)
- Intuitive (2 reviews)

**Cons:**

- Improvement Needed (3 reviews)
- Search Functionality (2 reviews)
- Inadequate Filtering (1 reviews)
- Lack of Information (1 reviews)
- Limited Customization (1 reviews)

  ### 6. [SearchUnify Cognitive Search](https://www.g2.com/products/searchunify-cognitive-search/reviews)
  SearchUnify is an enterprise Agentic AI platform designed to enhance self-service capabilities and improve customer support outcomes. This innovative solution leverages advanced technologies to empower organizations to deliver more relevant, personalized, and efficient search experiences. By integrating various components such as SearchUnifyGPT, the Contextual Relevance Engine (SCORE) Framework, and SearchUnifyFRAG, the platform creates a comprehensive knowledge discovery experience tailored to the unique needs of enterprises. The target audience for SearchUnify includes businesses of all sizes that seek to optimize their customer support systems and improve user engagement through effective knowledge management. The platform is particularly beneficial for organizations with extensive content repositories, such as knowledge bases, forums, and help centers. By unifying data from these diverse sources, SearchUnify ensures that users can access information seamlessly, enhancing the overall customer experience and reducing the time spent searching for answers. Key features of SearchUnify include Intelligent Enterprise Search, which utilizes AI-powered relevance and manual tuning to deliver precise search results. The platform also incorporates machine learning capabilities for personalization, ensuring that users receive tailored content based on their specific needs and preferences. Natural Language Processing (NLP) fuels contextual results, allowing users to find information using conversational queries, while search analytics and reporting provide valuable insights into user behavior and content effectiveness. Additional features such as intelligent spell check, synonym and acronym recognition, and rich snippets enhance the search experience further. The platform's AI-powered support applications, along with NLG-fueled reports for next best actions, enable organizations to streamline their support processes. Intent detection and entity extraction capabilities allow for a deeper understanding of user queries, while content gap analysis helps identify areas for improvement in knowledge resources. Overall, SearchUnify stands out in the enterprise AI landscape by providing a holistic approach to knowledge discovery and customer support. Its unique combination of AI-driven features and seamless data integration positions it as a valuable tool for organizations looking to enhance their self-service capabilities and improve customer satisfaction.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 101

**User Satisfaction Scores:**

- **Highlighting:** 8.2/10 (Category avg: 8.4/10)
- **Quality of Support:** 9.5/10 (Category avg: 8.9/10)
- **Natural Language:** 8.1/10 (Category avg: 8.7/10)
- **File Types:** 8.7/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Grazitti Interactive](https://www.g2.com/sellers/grazitti-interactive)
- **Company Website:** https://www.grazitti.com/
- **Year Founded:** 2008
- **HQ Location:** Panchkula, IN
- **Twitter:** @Grazitti (3,582 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/282834/ (1,404 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 49% Enterprise, 46% Mid-Market


#### Pros & Cons

**Pros:**

- Search Functionality (11 reviews)
- Customer Support (9 reviews)
- Results (9 reviews)
- Helpful (6 reviews)
- Ease of Use (4 reviews)

**Cons:**

- Search Functionality (5 reviews)
- Learning Difficulty (3 reviews)
- Improvement Needed (2 reviews)
- Required Expertise (2 reviews)
- Understanding Issues (2 reviews)

  ### 7. [IBM Watson Discovery](https://www.g2.com/products/ibm-watson-discovery/reviews)
  Unlock hidden value in data to find answers, monitor trends and surface patterns with the world’s most advanced cloud-native insight engine. Teams can get answers to complex topics and raise new questions, so experts can spend less time digging for information, and more time doing higher value, strategic work that drive results for the business.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 75

**User Satisfaction Scores:**

- **Highlighting:** 8.6/10 (Category avg: 8.4/10)
- **Quality of Support:** 8.5/10 (Category avg: 8.9/10)
- **Natural Language:** 8.9/10 (Category avg: 8.7/10)
- **File Types:** 8.3/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Year Founded:** 1911
- **HQ Location:** Armonk, NY
- **Twitter:** @IBM (709,023 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (324,553 employees on LinkedIn®)
- **Ownership:** SWX:IBM

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 46% Enterprise, 35% Small-Business


  ### 8. [AlphaSense](https://www.g2.com/products/alphasense/reviews)
  Meet AlphaSense: the world's leading market intelligence and search platform. AlphaSense is a market intelligence platform used by the world’s top companies and financial institutions to help professionals make better business decisions with confidence and speed. Since 2011, our AI-based technology has delivered insights from an extensive universe of public and private content—including realtime and aftermarket broker research, expert calls, private company data, SEC filings, earnings transcripts, regulatory content, news and trade journals. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&P 500. For more information, please visit www.alpha-sense.com.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 305

**User Satisfaction Scores:**

- **Highlighting:** 8.6/10 (Category avg: 8.4/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Natural Language:** 8.0/10 (Category avg: 8.7/10)
- **File Types:** 7.4/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [AlphaSense](https://www.g2.com/sellers/alphasense)
- **Company Website:** https://www.alpha-sense.com
- **Year Founded:** 2011
- **HQ Location:** New York
- **Twitter:** @AlphaSenseInc (33,133 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2316358/ (2,786 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Analyst, Associate
  - **Top Industries:** Financial Services, Pharmaceuticals
  - **Company Size:** 48% Enterprise, 31% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (60 reviews)
- Search Functionality (43 reviews)
- Useful (36 reviews)
- Features (33 reviews)
- Helpful (32 reviews)

**Cons:**

- Search Functionality (19 reviews)
- Insufficient Information (17 reviews)
- Difficult Learning (15 reviews)
- Learning Difficulty (15 reviews)
- Lack of Information (14 reviews)

  ### 9. [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews)
  Bloomreach is the agentic platform for personalization. Powering autonomous search, conversational shopping, and autonomous marketing, Bloomreach personalizes the entire customer experience. From retail to financial services, hospitality to gaming, businesses create experiences that drive higher growth and lasting loyalty. Bloomreach drives personalization for 1,400+ brands around the world, including American Eagle, Sonepar, and Pandora. The target audience for Bloomreach encompasses commerce businesses of all sizes that are looking to optimize customer interactions and drive sales growth. Its suite of products is particularly beneficial for marketers, content creators, and ecommerce managers who aim to improve customer engagement and conversion rates. Bloomreach is well-suited for brands operating across multiple channels, as it provides a cohesive strategy to connect with customers effectively. Use cases include personalized marketing campaigns, enhanced product discovery, streamlined content management, and AI-driven customer service, making it a versatile tool for various business needs. Key features of Bloomreach include its Engagement platform, which offers robust marketing automation capabilities that enable businesses to deliver personalized messages and offers based on customer behavior. The Discovery solution enhances the search experience on ecommerce sites, ensuring that customers can easily find products that match their interests. Additionally, the Content product functions as a headless content management system (CMS), allowing for flexible content delivery across various platforms. The Clarity tool, an AI-powered conversational shopping assistant, further enriches the customer experience by facilitating real-time interactions and support. The integration of Loomi, Bloomreach's AI for ecommerce, significantly amplifies the platform's capabilities by enabling rapid data processing and analysis. This results in new pathways for customers to engage with products, ultimately leading to increased profitability and accelerated business growth. Bloomreach is designed to simplify complex tasks, offering advanced customer journeys, social ad retargeting, omnichannel support, and AI-powered optimization. This comprehensive feature set provides a holistic view of the customer, optimizing experiences across all channels. The platform is also cost-effective and faster to deploy compared to competitors, reducing reliance on third-party solutions and lowering the total cost of ownership. With high ratings in customer reviews, Bloomreach is recognized for the quality of its user guides, support, and overall reliability, making it a valuable asset for businesses seeking to enhance their ecommerce strategies.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 745

**User Satisfaction Scores:**

- **Highlighting:** 9.1/10 (Category avg: 8.4/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)
- **Natural Language:** 9.2/10 (Category avg: 8.7/10)
- **File Types:** 9.2/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Bloomreach](https://www.g2.com/sellers/bloomreach)
- **Company Website:** https://www.bloomreach.com
- **Year Founded:** 2009
- **HQ Location:** Mountain View, CA
- **Twitter:** @bloomreach_tm (10,410 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/bloomreach/ (1,124 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CRM Manager, Marketing Manager
  - **Top Industries:** Retail, Marketing and Advertising
  - **Company Size:** 49% Mid-Market, 28% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (116 reviews)
- Features (106 reviews)
- Helpful (94 reviews)
- Customer Support (90 reviews)
- Customer Engagement (79 reviews)

**Cons:**

- Learning Curve (91 reviews)
- Learning Difficulty (61 reviews)
- Missing Features (59 reviews)
- Limited Features (54 reviews)
- Difficult Learning (51 reviews)

  ### 10. [Microsoft Bing Web Search API](https://www.g2.com/products/microsoft-bing-web-search-api/reviews)
  The Microsoft Bing Web Search API is a powerful tool that enables developers to integrate comprehensive web search capabilities into their applications. By leveraging Bing's extensive index of web documents, images, videos, and news, this API delivers relevant and ad-free search results tailored to user queries. It supports location-aware searches, ensuring results are customized based on the user's market or region. Additionally, the API offers features like spelling suggestions, related searches, and safe search options, enhancing the overall search experience. Developers can utilize this API to provide users with efficient and accurate search functionalities directly within their apps. Key Features and Functionality: - Comprehensive Search Results: Access a vast array of web documents, images, videos, and news articles through a single API call. - Location-Aware Results: Customize search outcomes based on the user's geographic location or specified market. - Instant Answers: Retrieve quick answers for computational queries, time-related questions, and more. - Spelling Suggestions: Offer users spelling corrections to enhance search accuracy. - Related Searches: Provide users with a list of related queries to refine their search intent. - Safe Search and Adult Intent Detection: Implement safe search filters and detect adult content to ensure appropriate search results. Primary Value and User Solutions: The Bing Web Search API empowers developers to embed robust search functionalities into their applications, delivering relevant and timely information to users. By harnessing Bing's extensive search capabilities, applications can offer enhanced user experiences, keeping users engaged and informed. The API's flexibility and comprehensive features make it an invaluable tool for developers aiming to integrate efficient and accurate search services into their platforms.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 303

**User Satisfaction Scores:**

- **Highlighting:** 8.4/10 (Category avg: 8.4/10)
- **Quality of Support:** 8.5/10 (Category avg: 8.9/10)
- **Natural Language:** 8.4/10 (Category avg: 8.7/10)
- **File Types:** 8.3/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft (13,105,844 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (227,697 employees on LinkedIn®)
- **Ownership:** MSFT

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Consultant
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 50% Small-Business, 34% Mid-Market


#### Pros & Cons

**Pros:**

- Results (2 reviews)
- Speed (1 reviews)

**Cons:**

- Expensive (1 reviews)
- Limited Features (1 reviews)
- Search Functionality (1 reviews)
- Small Business Challenges (1 reviews)

  ### 11. [Amazon OpenSearch Service](https://www.g2.com/products/amazon-opensearch-service/reviews)
  Amazon OpenSearch Service securely unlocks real-time search, monitoring, and analysis of business and operational data for use cases like application monitoring, log analytics, observability, and website search. To view more pricing details, please visit https://aws.amazon.com/opensearch-service/pricing. To try Amazon OpenSearch Service free today, please visit: https://aws.amazon.com/free/.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 95

**User Satisfaction Scores:**

- **Highlighting:** 8.5/10 (Category avg: 8.4/10)
- **Quality of Support:** 8.1/10 (Category avg: 8.9/10)
- **Natural Language:** 8.4/10 (Category avg: 8.7/10)
- **File Types:** 8.0/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud (2,223,984 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®)
- **Ownership:** NASDAQ: AMZN

**Reviewer Demographics:**
  - **Who Uses This:** Technical Lead, Software Engineer
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 37% Mid-Market, 32% Enterprise


  ### 12. [Google Cloud Dialogflow](https://www.g2.com/products/google-cloud-dialogflow/reviews)
  Lifelike conversational AI with state-of-the-art virtual agents. Available in two editions: Dialogflow CX (advanced), Dialogflow ES (standard).


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 128

**User Satisfaction Scores:**

- **Highlighting:** 9.0/10 (Category avg: 8.4/10)
- **Quality of Support:** 8.4/10 (Category avg: 8.9/10)
- **Natural Language:** 9.3/10 (Category avg: 8.7/10)
- **File Types:** 8.9/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Google](https://www.g2.com/sellers/google)
- **Year Founded:** 1998
- **HQ Location:** Mountain View, CA
- **Twitter:** @google (31,885,216 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (336,169 employees on LinkedIn®)
- **Ownership:** NASDAQ:GOOG

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 45% Small-Business, 35% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (14 reviews)
- Integrations (9 reviews)
- Intuitive (9 reviews)
- Easy Setup (7 reviews)
- Features (6 reviews)

**Cons:**

- Cost (5 reviews)
- Expensive (5 reviews)
- Feature Complexity (5 reviews)
- Learning Curve (4 reviews)
- Learning Difficulty (4 reviews)

  ### 13. [Coveo](https://www.g2.com/products/coveo/reviews)
  Coveo is a composable AI search & generative experience platform. It’s the intelligence layer that powers individualized, trusted, and connected experiences. You can delight customers, augment employee capabilities, and drive superior business outcomes with semantic search, AI recommendations, unified personalization and GenAI answering. What it does: Brings the most relevant content to any interface for search, recommendations & agentic experiences, so people always find what helps them most. Our single SaaS platform and robust suite of AI & GenAI models are specifically built to transform the total experience: from CX to EX across websites, commerce, service, and workplace. Deepen content personalization across multiple touchpoints. Personalize interactions to improve conversions, customer satisfaction, content discovery – or all of the above. With a content personalization engine as powerful as Coveo, you can start small and plan big. Stay one step ahead with an intelligent recommender. From browsing to searching, use Coveo’s state-of-the-art recommendation engine to help people discover content, products, and services they want or are likely to need next. Generative AI is powerful, but needs fresh content to work. To succeed with GenAI, you need a solution that unifies knowledge and retrieves the most relevant content to deliver reliable answers while scaling securely. Meet Relevance Generative Answering (RGA), the next evolution of AI search: producing answers using your company’s best content and tailored to your unique context. We handle the AI and LLMs, so you can focus on innovation. Live for customers in 4–6 weeks. Start from scratch or accelerate development with pre-built integrations and tools for every stack. Our API-led architecture lets you integrate and extend the Coveo relevance platform to meet your needs. Our platform is certified ISO 27001, HIPAA compliant, SOC2 compliant, and 99.999% SLA resilient. We are a Salesforce Summit ISV Partner, an SAPⓇ Endorsed App, and an Adobe Gold Partner.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 142

**User Satisfaction Scores:**

- **Highlighting:** 8.0/10 (Category avg: 8.4/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Natural Language:** 8.4/10 (Category avg: 8.7/10)
- **File Types:** 8.6/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Coveo Solutions Inc](https://www.g2.com/sellers/coveo-solutions-inc)
- **Company Website:** https://www.coveo.com
- **Year Founded:** 2005
- **HQ Location:** Quebec City, Canada
- **Twitter:** @coveo (4,302 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/coveo (829 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Retail, Computer Software
  - **Company Size:** 54% Enterprise, 39% Mid-Market


#### Pros & Cons

**Pros:**

- Search Efficiency (27 reviews)
- Ease of Use (26 reviews)
- Search Functionality (19 reviews)
- Analytics (18 reviews)
- Features (18 reviews)

**Cons:**

- Learning Curve (13 reviews)
- Difficult Learning (11 reviews)
- Learning Difficulty (10 reviews)
- High Learning Curve (8 reviews)
- Poor Customer Support (8 reviews)

  ### 14. [Dashworks](https://www.g2.com/products/dashworks/reviews)
  Dashworks is the AI search and answer assistant for teams. Unify all your company apps and knowledge bases to get accurate AI-powered answers for all your team's questions.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 71

**User Satisfaction Scores:**

- **Highlighting:** 7.7/10 (Category avg: 8.4/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Natural Language:** 9.1/10 (Category avg: 8.7/10)
- **File Types:** 8.9/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot)
- **Year Founded:** 2006
- **HQ Location:** Cambridge, MA
- **Twitter:** @HubSpot (785,747 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/68529/ (11,979 employees on LinkedIn®)
- **Ownership:** NYSE:HUBS

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 51% Mid-Market, 28% Small-Business


#### Pros & Cons

**Pros:**

- Useful (15 reviews)
- Ease of Use (12 reviews)
- Easy Integrations (12 reviews)
- Integrations (12 reviews)
- Helpful (11 reviews)

**Cons:**

- Search Functionality (6 reviews)
- Inefficient Search Functionality (5 reviews)
- Slow Performance (4 reviews)
- AI Limitations (3 reviews)
- Missing Data (3 reviews)

  ### 15. [Upland BA Insight](https://www.g2.com/products/upland-ba-insight/reviews)
  BA Insight transforms the way your organization implements Generative AI. With 95+ ultra-secure connectors, we enable your organization to seamlessly connect, enrich, and augment your business applications to extend Generative AI into external business applications. BA Insight enriches your content for increased findability, contextualization, security, and is better utilized for Generative AI capabilities and stopping AI project failure. BA Insight partners with leading platforms, including Microsoft, Amazon Kendra, AWS OpenSearch and Amazon Q Business, Elastic, NetDocuments, iManage, and Veeva (and many more), making it a trusted solution for organizations looking to evolve their AI capabilities. For more information, visit www.uplandsoftware.com/bainsight


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 24

**User Satisfaction Scores:**

- **Highlighting:** 9.1/10 (Category avg: 8.4/10)
- **Quality of Support:** 9.4/10 (Category avg: 8.9/10)
- **Natural Language:** 8.5/10 (Category avg: 8.7/10)
- **File Types:** 8.8/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Upland Software](https://www.g2.com/sellers/upland-software)
- **Company Website:** https://uplandsoftware.com/
- **Year Founded:** 2010
- **HQ Location:** Austin, TX
- **LinkedIn® Page:** https://www.linkedin.com/company/3139095/ (828 employees on LinkedIn®)
- **Ownership:** NASDAQ:UPLD

**Reviewer Demographics:**
  - **Company Size:** 42% Enterprise, 38% Mid-Market


#### Pros & Cons

**Pros:**

- Easy Integrations (7 reviews)
- Ease of Use (6 reviews)
- Integrations (6 reviews)
- Customer Support (4 reviews)
- Easy Access (4 reviews)

**Cons:**

- Complex Setup (4 reviews)
- Limited Customization (3 reviews)
- Slow Performance (3 reviews)
- Difficult Learning (2 reviews)
- Limited Features (2 reviews)

  ### 16. [Progress MarkLogic](https://www.g2.com/products/progress-marklogic/reviews)
  Progress MarkLogic is an enterprise-grade multi-model data management platform that unlocks value from complex data. It works with the full breadth of a company's information and makes it easily discoverable and ready to power high-value applications, decision intelligence and trustworthy AI. Organizations leverage integrated capabilities to integrate, harmonize, search and visualize multi-model data to build a connected data ecosystem as the secure and scalable foundation for the AI era.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 64

**User Satisfaction Scores:**

- **Highlighting:** 8.3/10 (Category avg: 8.4/10)
- **Quality of Support:** 8.2/10 (Category avg: 8.9/10)
- **Natural Language:** 8.6/10 (Category avg: 8.7/10)
- **File Types:** 9.0/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Progress Software](https://www.g2.com/sellers/progress-software)
- **Company Website:** https://www.progress.com/
- **Year Founded:** 1981
- **HQ Location:** Burlington, MA.
- **Twitter:** @ProgressSW (48,853 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/progress-software/ (4,205 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 54% Enterprise, 25% Small-Business


  ### 17. [Yext](https://www.g2.com/products/yext/reviews)
  Yext (NYSE: YEXT) is the leading local brand visibility platform built for a world where discovery and engagement happen everywhere — across AI and traditional search, social, websites, and direct communications. Backed by billions of trusted data points benchmarked against the competition, Yext provides unmatched visibility into brand performance at both the global and hyper-local level. From insight to impact, you get actionable recommendations and a suite of integrated tools to execute at scale. The result: clarity, control, and confidence that customers discover you everywhere it matters. To learn more about Yext, visit yext.com.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 1,056

**User Satisfaction Scores:**

- **Highlighting:** 7.4/10 (Category avg: 8.4/10)
- **Quality of Support:** 8.5/10 (Category avg: 8.9/10)
- **Natural Language:** 8.4/10 (Category avg: 8.7/10)
- **File Types:** 8.0/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Yext](https://www.g2.com/sellers/yext)
- **Company Website:** https://www.yext.com
- **Year Founded:** 2006
- **HQ Location:** New York
- **Twitter:** @yext (21,833 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/515401/ (2,348 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Marketing Manager, Digital Marketing Manager
  - **Top Industries:** Financial Services, Hospital & Health Care
  - **Company Size:** 38% Enterprise, 31% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (360 reviews)
- Helpful (199 reviews)
- Centralized Management (189 reviews)
- Customer Support (182 reviews)
- Features (165 reviews)

**Cons:**

- Complex Usability (99 reviews)
- Learning Curve (83 reviews)
- Difficult Learning (80 reviews)
- Difficult Navigation (68 reviews)
- Limited Features (67 reviews)

  ### 18. [GoLinks](https://www.g2.com/products/golinks/reviews)
  Companies today use upwards of 137 apps. The average employee wastes 19% of the workweek searching for information. Despite efforts to organize resources, nothing has solved the challenge of finding and sharing information fast - Until now! GoLinks revolutionizes how employees find and share knowledge by transforming any URL into short, memorable, and searchable go links (i.e., go/g2-reviews). You now have instant access to information with AI answers for every question, with conversational search powered by generative AI built into our platform. You can now surface company information with AI, just type any question in our dashboard or Slack and instantly get recommended resources and AI answers. GoLinks connects teams more intuitively to the apps and information they access daily. Retire long URLs and share knowledge with memorable keywords in browsers, apps, visually, and in conversation. Context switching has become a thing of the past with human-readable go links that redirect to any web application.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 793

**User Satisfaction Scores:**

- **Highlighting:** 8.4/10 (Category avg: 8.4/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Natural Language:** 8.4/10 (Category avg: 8.7/10)
- **File Types:** 8.2/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [GoLinks](https://www.g2.com/sellers/golinks)
- **Year Founded:** 2017
- **HQ Location:** San Jose, California
- **Twitter:** @GoSearch_ai (89 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/showcase/gosearch/ (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Account Executive
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 53% Mid-Market, 35% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (75 reviews)
- Link Management (44 reviews)
- Easy Access (33 reviews)
- Memorable Links (33 reviews)
- Quick Access (32 reviews)

**Cons:**

- Link Management (23 reviews)
- GoLinks Management (10 reviews)
- Access Issues (6 reviews)
- Learning Difficulty (6 reviews)
- Naming Issues (6 reviews)

  ### 19. [iManage Work](https://www.g2.com/products/imanage-work/reviews)
  iManage Work is the industry’s leading document and email management application, empowering professionals to manage information more productively, securely, and seamlessly. We built iManage Work with a comprehensive focus on the user experience, bringing you and your knowledge workers agility, efficiency, and access across devices. Key Benefits - Work productively: Manage documents and emails more efficiently and intuitively - Work from anywhere: Mobile-first design lets users work remotely on any device - Work securely: Industry-leading security and governance ensures that iManage Work is the safest place to store information - Work seamlessly: Integrations with Office 365 enable users to do more from inside the familiar Office and Outlook interfaces - Find anything: Smart search cuts through clutter to deliver personalized results For professionals and organizations who need security, agility, and ease-of-use, iManage Work 10 provides a single-source-of-truth for documents and emails to simplify and streamline work. Used globally by leading corporations, law firms, and professional services firms — over 1 million professionals worldwide rely on iManage Work every day.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 283

**User Satisfaction Scores:**

- **Highlighting:** 8.5/10 (Category avg: 8.4/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.9/10)
- **Natural Language:** 8.3/10 (Category avg: 8.7/10)
- **File Types:** 8.8/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [iManage](https://www.g2.com/sellers/imanage)
- **Company Website:** https://www.imanage.com
- **Year Founded:** 2015
- **HQ Location:** Chicago, Illinois
- **Twitter:** @imanageinc (2,756 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/4526/ (1,263 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Associate
  - **Top Industries:** Legal Services, Law Practice
  - **Company Size:** 49% Mid-Market, 32% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (39 reviews)
- Document Management (37 reviews)
- Search Functionality (20 reviews)
- Easy Access (18 reviews)
- Features (16 reviews)

**Cons:**

- Needs Improvement (10 reviews)
- Limitations (9 reviews)
- Document Management (8 reviews)
- Improvement Needed (8 reviews)
- Performance Issues (8 reviews)

  ### 20. [Cludo Search](https://www.g2.com/products/cludo-search/reviews)
  Cludo is an AI-powered search and answer platform for content-rich websites. We help organizations in Higher Education, Public Sector, and Tourism turn searches into accurate, self-service answers — reducing support demand and improving visitor experience. Products include AI Search, AI Summary, AI Chat, AI Mode, and a no-code Experience Builder. Works on any website. No developer dependency. GDPR-compliant with EU servers. Trusted by Bank of England, Cisco, Boise State University, Visit Denmark, and hundreds more.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 29

**User Satisfaction Scores:**

- **Highlighting:** 10.0/10 (Category avg: 8.4/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Natural Language:** 9.4/10 (Category avg: 8.7/10)
- **File Types:** 9.4/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [Cludo](https://www.g2.com/sellers/cludo)
- **Company Website:** https://www.cludo.com
- **Year Founded:** 2015
- **HQ Location:** København SV, Capital Region
- **LinkedIn® Page:** https://www.linkedin.com/company/9423751/ (48 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Government Administration, Higher Education
  - **Company Size:** 47% Mid-Market, 47% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (3 reviews)
- Customer Support (2 reviews)
- Features (2 reviews)
- Helpful (2 reviews)
- Search Functionality (2 reviews)

**Cons:**

- Lack of Information (1 reviews)
- Learning Difficulty (1 reviews)
- Poor Customer Support (1 reviews)
- Required Expertise (1 reviews)
- Setup Difficulty (1 reviews)



## Parent Category

[Analytics Tools & Software](https://www.g2.com/categories/analytics-tools-software)



## Related Categories

- [Insight Engines Software](https://www.g2.com/categories/insight-engines)
- [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)
- [E-Commerce Search Software](https://www.g2.com/categories/e-commerce-search)



---

## Buyer Guide

### What You Should Know About Search Software

### What is Search Software?

Enterprise search software enables the organized retrieval of stored data within an organization so users can securely enter and find data across enterprise databases, intranets, websites, and more. This software helps clean and structure data to make it easier to find by distributing information across a variety of repositories. Search software, therefore, helps unlock the power of data, as it is only useful if it can be found. By tagging, filing, sharing, and retrieving information regardless of size and media type, enterprise search software creates a secure and powerful search function. This type of software usually integrates with [business intelligence platforms](https://www.g2.com/categories/business-intelligence-platforms) and [master data management (MDM) software](https://www.g2.com/categories/master-data-management-mdm) which are used to clean and structure data as discussed above.

While integration is not required, search software helps pull information from various sources such as [customer relationship management (CRM) software](https://www.g2.com/categories/crm), [enterprise resource planning (ERP) systems](https://www.g2.com/categories/erp-systems), [HR management suites](https://www.g2.com/categories/hr-management-suites), [product information management (PIM) software](https://www.g2.com/categories/product-information-management-pim),[e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [web content management software](https://www.g2.com/categories/web-content-management), or [supply chain suites](https://www.g2.com/categories/supply-chain-suites).

Key Benefits of Enterprise Search Software

- Helps users easily find data, regardless of file type
- Equips users with an overview of data, enabling them to make smarter, data-driven business decisions

### Why Use Search Software?

Businesses produce vast amounts of data, much of which can be leveraged by both their employees and customers. However, this data is frequently siloed in various databases, applications, and intranets. Before users make meaningful decisions regarding their data, they must be able to find that data. Enterprise search software is an obvious solution for this pernicious problem, helping users find data in an organized, systematic way.

**Enhance productivity —** Not being able to find data slows users down. Enterprise search software enhances productivity, allowing users to quickly find what they are looking for via a seamless interface.

**Cut costs —** Building out a robust search function may be a costly endeavor and could take a significant amount of time. While search software might require additional development work in the long run, it helps businesses save money and develop insights.

**Unlock insights —** Users gain actionable information by leveraging the offerings of search software. Enterprise search software allows users to seamlessly browse a company’s assets and make informed decisions based on retrievable information.

### Who Uses Search Software?

In data-driven businesses, every employee benefits from search software. Typically, developers need to craft a comprehensive search solution and tailor it to specific business outcomes, but once the search platform is functional, it can be used to easily find various tools or data. A wide range of users can benefit from enterprise search software.

**Software developers —** Developers that want to create the next generation of products and services can use search software to build search capabilities into their applications. This additional functionality would allow users to discover data from a host of sources, helping them make data-driven decisions.

**Marketers —** Search solutions give a comprehensive view of marketing-related data and documents. As a result, marketers can work smarter and get visibility into the data produced by the various systems they use.

**Human resources —** Businesses produce and ingest a vast amount of personal data (e.g., sick leave, employee performance, and organizational charts). To properly understand it and bring all this disparate data together in one place, employee success or human resources teams can turn to search. This would allow them to get a robust understanding of their company and their employees.

**Health care professionals —** As the health care industry becomes more digital and search gains traction, it will be easier for doctors to quickly access critical information to support quick, accurate clinical decision making.

### Kinds of Search Software

Search software can be broken down into two broad groups: internal (or enterprise) and external search.

**Enterprise search —** Internal search is conducted within an organization (typically solely with company-specific, company-owned data) to help employees find data quickly and efficiently. This can involve the querying of documents, intranets, databases, applications, and more.

**External search —** External search allows businesses to securely expose select data and information sources (including product catalogs, videos, and marketing content) to external sources, such as mobile applications and websites.

### Search Software Features

Search software offers a wide range of features, including fuzzy search and filtering. These features help end users find what they want, no matter what search queries they use. The following features are found in most enterprise search software.

**Integration-friendly —** When search capabilities are integrated in a business application, users can quickly access data from different systems in a variety of formats.

**Fuzzy search —** With fuzzy search, users do not need to worry about searching with an exact keyword match. Fuzzy search functionality enables users to find related documents and data points to a particular search query.

**Federated search —** Federated search allows the user to search across different data sources, such as databases, intranets, and applications.

**Security settings —** Users can find the material which is relevant,accessible, and tailored to their specific security status or clearance.

### Trends Related to Search Software

Business data is no longer locked up in silos. With enterprise search software and other tools such as [self-service business intelligence platforms](https://www.g2.com/categories/self-service-business-intelligence), more users across a business can find and access this data. In addition, artificial intelligence (AI) tools such as [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) help make search solutions easier to use and more powerful, providing more accurate results.

**Conversational interface —** Search software allows users to query data in a more natural way. For example, with conversational interfaces, users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data means enabling a larger user base to access and make sense of company data.

**AI-powered insights —** AI is quickly becoming a promising feature of enterprise search software. With machine learning, end users can discover hidden insights, allowing them to make sense of content and help them understand what they are seeing.

### Potential Issues with Search Software

There are a few considerations to make when buying enterprise search software. Although the benefits of deploying a search solution are clear, there are still some issues that can arise post implementation.

**Deployment issues —** Search software require lots of work by a skilled development team or vendor support staff to properly deploy the solution, especially if the data is particularly messy. Some data might not be compatible with different products and some solutions might be geared for different types of data. For example, some solutions may not be optimized for unstructured data, whilst others may be best for numerical data.

**Lack of widespread adoption —** Old habits are difficult to break. End users might struggle to adopt the solutions because they’re used to familiar processes. Therefore, it’s important for companies to have a plan to encourage and promote user adoption of the solution if they want everyone to take full advantage of enterprise search software.

**Time to market —** As with any software implementation process, it’s important to think about how long it will take to implement the search tool and integrate it into the organization’s workflow. To ensure company data can be queried, it’s important to consider related software that a company might need, such as [data integration software](https://www.g2.com/categories/data-integration).

**Risk of data security —** Data security should not be an afterthought. Companies must consider security options to ensure the right users see the correct data. Effective search solutions should offer security options that enable administrators to assign verified users different levels of access to the platform, based on their security clearance or level of seniority.

### Software and Services Related to Search Software

The following solutions can be used in conjunction with the products in this category to be able to find and make meaning from content.

[**Business intelligence platforms**](https://www.g2.com/categories/business-intelligence-platforms) **—** As mentioned above, search software is focused on finding content. If a user is looking to analyze that content, such as running statistical or numerical data, the user should consider business intelligence platforms to help analyze the data.

[**Database software**](https://www.g2.com/categories/database-software) **—** Each business has a unique set of metrics tied to their individual operation, products, and clientele. A plethora of solutions for storing, organizing, and sharing large amounts of data exists; those solutions are primed to be accessed and analyzed by enterprise search tools. When considering a search solution, users should investigate which databases can integrate with their tool and make the most logical product choice for their particular situation. These products don’t serve much purpose without the ability to pull data from the existing company database.

[**Desktop search software**](https://www.g2.com/categories/desktop-search) **—** Desktop search software allows users to quickly find files, folders, or specific content. These applications promote individual productivity by helping employees track down important information, launch applications, and share timely content or data with team members. Although they have similarities to search solutions, these products are geared toward finding content stored on the users’ personal computers and certain connected applications.

[**Insight engines**](https://www.g2.com/categories/insight-engines) **—** Companies looking for a robust and powerful enterprise search solution should consider insight engines. Employees and customers use these tools to quickly and easily find information and data, whether that be content, documents, or raw data. Insight engines use NLP solutions and machine learning when querying to best provide results.