# Best Enterprise IT Management Software - Page 2

## How Many Enterprise IT Management Software Products Does G2 Track?

**Total Products under this Category:** 123

### Category Stats (Aug 2026)

- **Average Rating:** 4.41/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** TeamViewer ONE (+2.85%) - Among all products in this category, TeamViewer ONE recorded the largest rating increase compared to last month

_Last updated: August 02, 2026_

## How Does G2 Rank Enterprise IT Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 19,800+ Authentic Reviews
- 123+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Enterprise IT Management Software
 ![G2 Grid® for Enterprise IT Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-it-management/grids.png?focus%5B%5D=115948&focus%5B%5D=25671&focus%5B%5D=10524&focus%5B%5D=52114&focus%5B%5D=16222&focus%5B%5D=17351&focus%5B%5D=40853&focus%5B%5D=2397)

Highlighted products: ServiceNow IT Operations Management, NinjaOne, ManageEngine Endpoint Central, AWS Systems Manager, Atera, OpManager Nexus, Amazon EC2 Systems Manager, and TeamViewer.

Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-it-management/grids.json?focus%5B%5D=servicenow-it-operations-management&focus%5B%5D=ninjaone&focus%5B%5D=manageengine-endpoint-central&focus%5B%5D=aws-systems-manager&focus%5B%5D=atera&focus%5B%5D=opmanager-nexus&focus%5B%5D=amazon-ec2-systems-manager&focus%5B%5D=teamviewer&segment=enterprise)

**Sponsored**

### ManageEngine ServiceDesk Plus

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models upto 5 technicians! Don't take our word for it. Try the 30-day free trial and watch ServiceDesk Plus simplify your IT operations. https://www.manageengine.com/products/service-desk/download.html Features ServiceDesk Plus comes with a great balance of features to suit your business needs. The features available are listed below. Incident management: Gain control of your help desk With incident management you can pin incidents to the right technicians to ensure accountability and automate ticket workflows with automatic ticket dispatch, business rules, escalation, service level agreement, notification rules or alerts, preventive maintenance for timely ticket resolution. In other words, you can manage the entire lifecycle of an incident! Problem management: Go beyond firefighting Problem management helps you analyze the root cause and reduce recurring incidents in your IT, raise a new problem from within an incident, link related incidents to a problem and close them all at once! Further, you can provide temporary workarounds till you find a permanent fix to the problem. Change management: Manage changes with precision Manage your changes with precision. Streamline planning with roll out and back out plans, take informed decisions in the assessment, prioritization, and scheduling of changes with inputs from the Change Advisory Board (CAB), automated workflows to ensure that there are no more unauthorized or failed changes. Asset management: Track and manage assets with ease Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. IT project management: Deliver IT projects on time You can now manage multiple IT projects and requirements, plan releases, track progress, collaborate with team, and measure results, or in other words, manage all your IT projects efficiently. Break a full-blown project into milestones and tasks, set roles and provide access permissions, track the utilization of your resources, monitor the overall progress of your IT projects using colored Gantt charts, and do more to steer your IT projects to success! Purchases and contracts management: Track IT purchases and contracts Automate your supplier interactions and IT purchasing functions with full traceability and visibility, maintain master records for various vendors and track purchases from ordering to receipt and invoicing, reduce delays and cut unnecessary spending, track IT hardware and software contracts to improve compliance, associate assets and get proactively notified of contract expiry. Self service portal: Deflect tickets from your service desk Help users solve repeat incidents using a knowledge base and deflect tickets from your service desk, keep end users informed on ticket progress/approvals through automated notifications or make company-wide announcements of any outage or unplanned maintenance, auto suggest solutions during ticket creation and provide easy templates to create tickets. Service catalog: Showcase your IT services Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request. CMDB: Get the bigger picture ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure. Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making. Service level agreement: Ensure timely service delivery Create SLAs and provide quality services on time to your end users. With the intuitive SLA management in ServiceDesk Plus, escalate proactively to four levels of hierarchy to ensure that your SLAs are met. Reports: Derive decisions with the right data Generate over 150+ inbuilt reports, custom reports, query reports and flash reports pertaining to various service desk modules like requests, problems, changes, assets, surveys, contracts, and purchase. Use real time dashboards to accurately reflect health of the service desk, create relevant custom reports and add them to your dashboard and take strategic decisions based on the current trend of your help desk performance! Extensions and integrations: Collaborate easily with other IT systems Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and Active Directory. Get what you always wanted - 360 degree visibility of your IT!

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=648&secure%5Bchosen_at%5D=2026-08-03T06%3A03%3A27Z&secure%5Bdisplayable_resource_id%5D=1482&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1482&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2867&secure%5Bresource_id%5D=648&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-it-management%2Fenterprise%3Fpage%3D2%26segment%3Denterprise&secure%5Btoken%5D=6e02dd0a1a2d229de3129e0169271907172a9687488378c0b1a99608b1abdaec&secure%5Burl%5D=https%3A%2F%2Fwww.manageengine.com%2Fproducts%2Fservice-desk%2F%3Futm_source%3DG2%26utm_medium%3DCPC&secure%5Burl_type%5D=custom_url)

### [IBM Apptio](https://www.g2.com/products/ibm-apptio/reviews)

IBM Apptio is a comprehensive, suite of IT Financial Management (ITFM) solutions designed to help organizations modernize how they plan, understand, and optimize IT spend. Whether you’re building foundational ITFM capabilities or advancing a mature practice, IBM Apptio meets you where you are and scales with you as your needs evolve. Built for speed and ease of use, IBM Apptio enables teams to replace manual spreadsheets and quickly gain defensible visibility of financial and operational data, through streamlined, automated workflows. Organizations can achieve actionable insights in as little as 30 days – enabling clearer cost visibility, faster planning cycles, and more confident decision-making. With over 18 years of market leadership, over 1,800 deployments, and more than $650 billion in technology spend managed, IBM Apptio delivers proven expertise and assurance for organizations navigating rising costs, increased scrutiny, and business accountability. At its core, IBM Apptio helps organizations: • Modernize ITFM practices with AI and automation Bring modern efficiency to IT planning and cost management while increasing spend transparency across the organization. Reduce spreadsheet and manual process dependence while gaining a connected view into technology spend by leveraging AI to automate data ingestion, surface anomalies, accelerate analysis, and free teams to focus on strategic decisions. • Get fast, accurate insights into IT spend Quickly transform your key enterprise data into actionable insights by automatically allocating IT spend data. Get insights fast and build a foundation for IT financial management that grows with you. From applications, services, infrastructure, products, and business units – organizations can quickly understand cost drivers, usage patterns, and value delivered across on-premises, hybrid, and cloud environments. • Optimize costs and maximize business value Find cost savings opportunities, streamline investments, and get more from your IT spend, improving alignment through enhanced transparency, business unit accountability, and data-driven decision-making. Together, IBM Apptio empowers IT, Finance, and business leaders to manage complexity, govern emerging technology trends like AI and Hybrid IT, and turn IT spend into a strategic advantage. Overview of IBM Apptio Solutions: • IBM Apptio Costing – Achieve defensible cost transparency and unit economics to understand total cost of ownership (TCO) with allocations based on the TBM Council-backed Apptio TBM Unified Model (ATUM) framework. • IBM Apptio Planning – Streamline budgeting and forecasting with continuous, collaborative planning. • IBM Apptio Billing – Enable accurate showback and chargeback to drive accountability and informed consumption. • IBM Apptio Benchmarking – Compare performance against peers to validate strategy and identify improvement opportunities. • IBM Apptio TCO Solutions – Purpose-built TCO solutions for today’s top-of-mind investment categories such as Hybrid IT, Public Cloud, AI, and Mainframe, delivering out-of-the-box visibility into the cost drivers, usage, and business

**Average Rating:** 4.3/5.0

**Total Reviews:** 193

#### How Do G2 Users Rate IBM Apptio?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **Service Management:** 8.1/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 7.6/10 (Category avg: 8.4/10)
- **Disaster Recovery:** 7.5/10 (Category avg: 7.6/10)

#### Who Is the Company Behind IBM Apptio?

- **Seller:** [Apptio, an IBM Company](https://www.g2.com/sellers/apptio-an-ibm-company)
- **Company Website:** www.apptio.com
- **Year Founded:** 1996
- **HQ Location:** Bellevue, WA
- **Twitter:** @Apptio  
9,662 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1eb96595a20d7a25bffe1aafb247c6ba8f7736fdc37e3f26d0f035642254f629&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fapptio%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,280 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 51% Large, 15% Medium

#### What Do G2 Reviewers Say About IBM Apptio?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of IBM Apptio, benefiting from its intuitive interface and straightforward setup process.
- Users value the **standardization for financial forecasting** in IBM Apptio, enhancing comparability and accountability across functions.
- Users value the **robust reporting features** of IBM Apptio, enhancing budget management and providing tailored insights.
- Users value the **cost efficiency** of IBM Apptio, benefiting from transparent allocations and informed decision-making for optimization.
- Users value the **customization capabilities** of IBM Apptio, enabling tailored reports for precise business management and budgeting.

##### Cons

- Users experience **slow performance** with IBM Apptio, leading to inefficiencies and frustration during data processing and navigation.
- Users find **missing features** in IBM Apptio, particularly related to exchange rates, forecasting, and AI capabilities.
- Users face a **steep learning curve** with IBM Apptio due to inadequate support and complex initial setup.
- Users find the **complexity of reporting and configuration** in IBM Apptio challenging, leading to a steep learning curve.
- Users struggle with the **complex setup** of IBM Apptio, finding it time-consuming and challenging for new users.

#### What Are Recent G2 Reviews of IBM Apptio?

**["Complete Visibility into IT Spend and Costs"](https://www.g2.com/survey_responses/ibm-apptio-review-13036304)**

**Rating:** 5.0/5.0 stars

_— Sumith K._

[Read full review](https://www.g2.com/survey_responses/ibm-apptio-review-13036304)

**["IBM Apptio: A Single Source of Truth for Enterprise Technology Spend"](https://www.g2.com/survey_responses/ibm-apptio-review-13020369)**

**Rating:** 4.0/5.0 stars

_— Darsh A._

[Read full review](https://www.g2.com/survey_responses/ibm-apptio-review-13020369)

#### What Are G2 Users Discussing About IBM Apptio?

- [What is ApptioOne used for?](https://www.g2.com/discussions/what-is-apptioone-used-for) - 1 comment
- [What is apptio one?](https://www.g2.com/discussions/apptioone-what-is-apptio-one)
- [What is apptio one?](https://www.g2.com/discussions/what-is-apptio-one)
- [What is cloudability used for?](https://www.g2.com/discussions/what-is-cloudability-used-for)
- [What are the three main capabilities of cloudability to optimize cloud spend?](https://www.g2.com/discussions/what-are-the-three-main-capabilities-of-cloudability-to-optimize-cloud-spend) - 1 comment

### [Red Hat Satellite](https://www.g2.com/products/red-hat-satellite/reviews)

Red Hat Satellite is an infrastructure management product specifically designed to keep Red Hat Enterprise Linux environments and other Red Hat infrastructure running efficiently, with security, and compliant with various standards.

**Average Rating:** 4.5/5.0

**Total Reviews:** 46

#### How Do G2 Users Rate Red Hat Satellite?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10)
- **Service Management:** 8.7/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 8.4/10 (Category avg: 8.4/10)
- **Disaster Recovery:** 9.0/10 (Category avg: 7.6/10)

#### Who Is the Company Behind Red Hat Satellite?

- **Seller:** [Red Hat](https://www.g2.com/sellers/red-hat)
- **Year Founded:** 1993
- **HQ Location:** Raleigh, NC
- **Twitter:** @RedHat  
300,769 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0d3729ea76bc2ca4cd8f1f390777549ab9f3d824d6dd01fe584e175b43fe7a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3545%2F&secure%5Burl_type%5D=linkedin_company_website)  
19,413 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer & Network Security, Information Technology and Services
- **Company Size:** 45% Medium, 41% Large

#### What Do G2 Reviewers Say About Red Hat Satellite?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **fast implementation of updates** for managing numerous servers efficiently with Red Hat Satellite.

#### What Are Recent G2 Reviews of Red Hat Satellite?

**["Good experience"](https://www.g2.com/survey_responses/red-hat-satellite-review-10395087)**

**Rating:** 4.0/5.0 stars

_— Carlos Alejandro I._

[Read full review](https://www.g2.com/survey_responses/red-hat-satellite-review-10395087)

**["excellent"](https://www.g2.com/survey_responses/red-hat-satellite-review-10405054)**

**Rating:** 5.0/5.0 stars

_— Walter f._

[Read full review](https://www.g2.com/survey_responses/red-hat-satellite-review-10405054)

#### What Are G2 Users Discussing About Red Hat Satellite?

- [What is Red Hat Smart management with satellite?](https://www.g2.com/discussions/what-is-red-hat-smart-management-with-satellite)
- [What does Red Hat software do?](https://www.g2.com/discussions/what-does-red-hat-software-do)
- [What are the features of Red Hat?](https://www.g2.com/discussions/red-hat-satellite-what-are-the-features-of-red-hat)
- [What can Red Hat satellite do?](https://www.g2.com/discussions/what-can-red-hat-satellite-do)

### [EV Reach](https://www.g2.com/products/ev-reach/reviews)

Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With EV Reach you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management

**Average Rating:** 4.5/5.0

**Total Reviews:** 428

#### How Do G2 Users Rate EV Reach?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10)
- **Service Management:** 8.3/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 7.7/10 (Category avg: 8.4/10)
- **Disaster Recovery:** 6.6/10 (Category avg: 7.6/10)

#### Who Is the Company Behind EV Reach?

- **Seller:** [EasyVista](https://www.g2.com/sellers/easyvista)
- **Year Founded:** 1988
- **HQ Location:** Noisy-le-Grand
- **Twitter:** @EasyVista  
1,283 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f95ddc6ee892e017666c8d9f0801aa2395c19cec40f851e81a3ec8f3f69b0c3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F65515%2F&secure%5Burl_type%5D=linkedin_company_website)  
369 employees on LinkedIn®
- **Ownership:** EPA: ALEZV

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Systems Administrator
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 59% Medium, 31% Large

#### What Do G2 Reviewers Say About EV Reach?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of EV Reach, enabling intuitive navigation and streamlined workflows for all team members.
- Users love the **flexibility of remote access** with EV Reach, allowing efficient troubleshooting and device management.
- Users value the **remote support capabilities** of EV Reach, enabling quick issue resolution and enhanced user satisfaction.
- Users value **seamless remote access** with EV Reach, enhancing troubleshooting speed and overall user satisfaction significantly.
- Users value the **comprehensive feature set** of EV Reach, enhancing productivity and simplifying remote support management.

##### Cons

- Users face **remote access issues** with EV Reach, particularly around setup difficulties and connection reliability.
- Users note the lack of **missing features** in EV Reach, such as patch management and pre-built packages.
- Users face frequent **connection issues** , complicating setup and configuration processes for the EV Reach product.
- Users experience **slow performance** with EV Reach, particularly during peak times, impacting productivity and efficiency.
- Users feel the **feature limitations** of EV Reach hinder usability and flexibility, especially for new users and small teams.

#### What Are Recent G2 Reviews of EV Reach?

**["Amazing Remote Tool"](https://www.g2.com/survey_responses/ev-reach-review-8400091)**

**Rating:** 5.0/5.0 stars

_— Camilo C._

[Read full review](https://www.g2.com/survey_responses/ev-reach-review-8400091)

**["EV Reach is a tool in our IT EUS toolkit"](https://www.g2.com/survey_responses/ev-reach-review-9896365)**

**Rating:** 5.0/5.0 stars

_— SANJEET K._

[Read full review](https://www.g2.com/survey_responses/ev-reach-review-9896365)

### [BackBox](https://www.g2.com/products/backbox/reviews)

More than 500 enterprises worldwide trust BackBox as their network cyber resilience platform. BackBox includes support for network devices from over 180 vendors, thousands of pre-built automations, and a no-code way to create new ones. BackBox empowers teams with the confidence to automate critical network processes, maintain business continuity during disruptions, and recover swiftly. From backups and OS updates to configuration compliance and vulnerability management, BackBox ensures that automations deliver consistent, reliable outcomes.

**Average Rating:** 4.5/5.0

**Total Reviews:** 186

#### How Do G2 Users Rate BackBox?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10)
- **Service Management:** 9.2/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 8.9/10 (Category avg: 8.4/10)
- **Disaster Recovery:** 9.1/10 (Category avg: 7.6/10)

#### Who Is the Company Behind BackBox?

- **Seller:** [BackBox](https://www.g2.com/sellers/backbox)
- **Company Website:** www.backbox.com
- **Year Founded:** 2009
- **HQ Location:** Global, OO
- **Twitter:** @Back\_Box  
292 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d06f845b68b8e7526de9db6aa39d1b27a1e251b1613aecc4d8d7fb7845e8b9e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbackbox%2F&secure%5Burl_type%5D=linkedin_company_website)  
62 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Senior Network Administrator
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 39% Large, 31% Small

#### What Do G2 Reviewers Say About BackBox?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **automation features** of BackBox, allowing for efficient backup and monitoring of network devices.
- Users appreciate the **ease of use** of BackBox, seamlessly managing backups and workflows without complications.
- Users value the **automation and centralization** of BackBox, enhancing backup efficiency and peace of mind.
- Users value the **time-saving automation** of BackBox, allowing focus on strategic tasks without manual backup tracking.
- Users value the **ease of managing backups across multiple devices** and appreciate the automation and proactive updates from BackBox.

##### Cons

- Users find the **complex setup** of BackBox challenging, requiring technical skills and extensive time for configuration.
- Users find the **learning curve challenging** , as it requires time to become proficient with BackBox's interface.
- Users find the **complex interface** of BackBox challenging, requiring significant time and effort for effective use.
- Users find the **lack of features** in BackBox frustrating, often needing external tools for enhanced functionality.
- Users often experience **slow performance** with BackBox, affecting efficiency during updates and task execution.

#### What Are Recent G2 Reviews of BackBox?

**["Dependable Network Management with a Learning Curve"](https://www.g2.com/survey_responses/backbox-review-13068443)**

**Rating:** 4.5/5.0 stars

_— Desarrollo M._

[Read full review](https://www.g2.com/survey_responses/backbox-review-13068443)

**["Reliable Automation for Network Management"](https://www.g2.com/survey_responses/backbox-review-13088778)**

**Rating:** 4.5/5.0 stars

_— Nicolas C._

[Read full review](https://www.g2.com/survey_responses/backbox-review-13088778)

#### What Are G2 Users Discussing About BackBox?

- [What is BackBox used for?](https://www.g2.com/discussions/what-is-backbox-used-for)

### [AWS Service Catalog](https://www.g2.com/products/aws-service-catalog/reviews)

AWS Service Catalog allows organizations to create and manage catalogs of IT services that are approved for use on AWS. These IT services can include everything from virtual machine images, servers, software, and databases to complete multi-tier application architectures.

**Average Rating:** 4.2/5.0

**Total Reviews:** 26

#### How Do G2 Users Rate AWS Service Catalog?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **Service Management:** 9.0/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 6.7/10 (Category avg: 8.4/10)
- **Disaster Recovery:** 6.7/10 (Category avg: 7.6/10)

#### Who Is the Company Behind AWS Service Catalog?

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud  
2,232,483 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website)  
147,094 employees on LinkedIn®
- **Ownership:** NASDAQ: AMZN

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Large, 23% Medium

#### What Are Recent G2 Reviews of AWS Service Catalog?

**["A place for all you cloud resources"](https://www.g2.com/survey_responses/aws-service-catalog-review-8333268)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/aws-service-catalog-review-8333268)

**["Standardized, Self-Service AWS Provisioning with Strong Governance"](https://www.g2.com/survey_responses/aws-service-catalog-review-13158703)**

**Rating:** 4.0/5.0 stars

_— Atharva P._

[Read full review](https://www.g2.com/survey_responses/aws-service-catalog-review-13158703)

#### What Are G2 Users Discussing About AWS Service Catalog?

- [What is AWS Service Catalog used for?](https://www.g2.com/discussions/what-is-aws-service-catalog-used-for)

### [SUSE Multi-Linux Manager](https://www.g2.com/products/suse-multi-linux-manager/reviews)

True open source infrastructure management solution designed to simplify and secure your entire mixed Linux environment — at the core, on the edge or in the cloud(s). Maintain infrastructure security & compliance at any scale — from 10 to 1 million clients — from a single console. Manual or inconsistent patch management is a leading cause of cyber-attacks. SUSE Manager helps to secure your entire mixed Linux environments – from automated patch management to centralized monitoring and management. Automate infrastructure security & compliance Secure your infrastructure with automated patch and configuration management including auto-remediation. Validate your system security against SCAP protocols and perform audit scans on client systems through openSCAP. Ensure system compliance with internal and external requirements. Centralized control and reporting at any scale Scale out your infrastructure and centralize reporting for up to 1 million Linux clients using SUSE Manager’s Hub architecture. Use Prometheus to monitor real-time data and Grafana for visual dashboards. Simplify and automate deployment with the new rearchitected proxy for resource constrained environments. Manage any Linux, anywhere One console to manage and monitor all of your Linux distros wherever thy are located. One-click automation for provisioning, patching, and configuration, which leads to faster, consistent and repeatable server employments. Easy, in-place migration for SUSE Solutions, including openSUSE to SLE, service pack migrations and major version upgrades.

**Average Rating:** 4.6/5.0

**Total Reviews:** 47

#### How Do G2 Users Rate SUSE Multi-Linux Manager?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind SUSE Multi-Linux Manager?

- **Seller:** [SUSE](https://www.g2.com/sellers/suse)
- **Company Website:** www.suse.com
- **Year Founded:** 1992
- **HQ Location:** Nürnberg, DE
- **Twitter:** @SUSE  
64,779 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=99aa4822b3d88592d34d73098197cbc0631636f72c6a7400506bec4821529878&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1455%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,729 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 45% Large, 31% Medium

#### What Do G2 Reviewers Say About SUSE Multi-Linux Manager?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of SUSE Multi-Linux Manager for central management of diverse Linux distributions.
- Users value the **automation capabilities** of SUSE Multi-Linux Manager, greatly enhancing efficiency in managing Linux infrastructures.
- Users find the **efficiency of patch management** in SUSE Multi-Linux Manager invaluable for managing multiple Linux systems.
- Users value the **centralized monitoring** features of SUSE Multi-Linux Manager, enhancing efficiency across diverse Linux systems.
- Users highly value the **reliability** of SUSE Multi-Linux Manager for seamless, centralized management across diverse Linux environments.

##### Cons

- Users are frustrated by the **missing add-on support** , limiting customization and integration capabilities in SUSE Multi-Linux Manager.
- Users face a **challenging learning curve** with SUSE Multi-Linux Manager, requiring significant time and expertise for effective usage.
- Users find the **complex setup** of SUSE Multi-Linux Manager time-consuming, especially without centralized Linux management experience.
- Users find the **learning difficulty** of SUSE Multi-Linux Manager challenging, particularly for those new to centralized Linux management.
- Users find the **complexity** of SUSE Multi-Linux Manager daunting, especially during initial setup and major upgrades.

#### What Are Recent G2 Reviews of SUSE Multi-Linux Manager?

**["A Unified and Efficient Way to Manage Multiple Linux Distributions"](https://www.g2.com/survey_responses/suse-multi-linux-manager-review-11783317)**

**Rating:** 5.0/5.0 stars

_— Tharindu S._

[Read full review](https://www.g2.com/survey_responses/suse-multi-linux-manager-review-11783317)

**["SUSE Multi Linux Manager: powerful, but with a very steep learning curve"](https://www.g2.com/survey_responses/suse-multi-linux-manager-review-11852312)**

**Rating:** 5.0/5.0 stars

_— Jorge R._

[Read full review](https://www.g2.com/survey_responses/suse-multi-linux-manager-review-11852312)

#### What Are G2 Users Discussing About SUSE Multi-Linux Manager?

- [What is SUSE Linux Enterprise Point of Service used for?](https://www.g2.com/discussions/what-is-suse-linux-enterprise-point-of-service-used-for)
- [What is spacewalk in Suse Linux?](https://www.g2.com/discussions/what-is-spacewalk-in-suse-linux)
- [Which of these hardware platforms can it manage with SUSE manager for retail?](https://www.g2.com/discussions/which-of-these-hardware-platforms-can-it-manage-with-suse-manager-for-retail)
- [What does SUSE manager do?](https://www.g2.com/discussions/what-does-suse-manager-do)

### [Oracle IT Service Management Suite](https://www.g2.com/products/oracle-it-service-management-suite/reviews)

Oracle IT Service Management (ITSM) Suite is an integrated solution that powers information-driven business excellence that can address and comprehensively manage the business of IT across their enterprises, innovate in response to volatile market conditions, and align services to business operations across global networks.

**Average Rating:** 4.1/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate Oracle IT Service Management Suite?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Service Management:** 8.3/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 8.3/10 (Category avg: 8.4/10)
- **Disaster Recovery:** 8.3/10 (Category avg: 7.6/10)

#### Who Is the Company Behind Oracle IT Service Management Suite?

- **Seller:** [Oracle](https://www.g2.com/sellers/oracle)
- **Year Founded:** 1977
- **HQ Location:** Austin, TX
- **Twitter:** @Oracle  
827,997 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a14fcbcd818b49d781453c19628a9479a70cc1e8e335e54c876392ab5f543da3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1028%2F&secure%5Burl_type%5D=linkedin_company_website)  
208,078 employees on LinkedIn®
- **Ownership:** NYSE:ORCL

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 65% Large, 22% Medium

#### What Are Recent G2 Reviews of Oracle IT Service Management Suite?

**["One Of best IT service Management Suite"](https://www.g2.com/survey_responses/oracle-it-service-management-suite-review-5152299)**

**Rating:** 5.0/5.0 stars

_— Ashrafujjaman B._

[Read full review](https://www.g2.com/survey_responses/oracle-it-service-management-suite-review-5152299)

**["oracle IT management suit"](https://www.g2.com/survey_responses/oracle-it-service-management-suite-review-5474167)**

**Rating:** 4.5/5.0 stars

_— ACMA Gaurav B._

[Read full review](https://www.g2.com/survey_responses/oracle-it-service-management-suite-review-5474167)

#### What Are G2 Users Discussing About Oracle IT Service Management Suite?

- [What is Oracle IT Service Management Suite used for?](https://www.g2.com/discussions/what-is-oracle-it-service-management-suite-used-for)

### [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews)

Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, effective way to view and control devices from a single administrative platform. Hexnode ensures a total separation of corporate and personal data on devices, ensuring the security of the data and the privacy of employees. Supported Operating Systems - Android, Fire OS, iOS, macOS, Linux, ChromeOS, visionOS, tvOS, Windows. Integrations: -Android Enterprise -Apple Business Manager (ABM) -Apple School Manager (ASM) -Azure AD Integration -G Suite (now Google Workspace) -Freshservice -LG, Kyocera and Samsun Knox Enterprise Solution -Microsoft AD -Okta -SCCM -Zendesk Here're the best features of Hexnode UEM: -Android Enterprise program. -Apple Business Manager and Apple School Manager Integrations. -Automated device management. -Web Content Filtering. -BYOD Deployment. -WPCO - Enrollment for Android -Bypass Activation Lock on Apple devices. -Co-managing Windows devices. -Enrollment Profiles for Android, iOS and Windows -Compliance management across the entire device fleet. -Custom Roles for technicians. -Digital Signage -Custom Reports -Different Device Encryption and Security Strategies. -Over-the-air deployment of endpoints using Samsung's Knox Mobile -Enrollment and Google's Zero Touch Enrollment. -Enable Account and Network Configuration. -Enroll using Apple Configurator and other quick enrollment options. -Enterprise application installation using IPA, APK, XAPK, MSI, DMG or PKG files for different platforms. -AI based Scripting with the help of Hexnode Genie. -Automate routine device management tasks with Deployments -Hexnode browser to enable multi-tabbed browsing on mobile devices. -Kiosk mode with a wide range of functionalities. -Unattended Remote Access -Account driven enrollment for Apple devices -Patch management. -Manage any number of devices within a single centralized console. -Monitor and track everything from an intuitive dashboard. -Out-of-the-box devices management. -Out-of-bound product management with REST-based API. -Precisely document security and compliance through a wide array of reports. -Provision, deploy and manage mobile applications. -Remotely set up device configurations on the user devices. -Remote view and control help admins troubleshoot the devices remotely. -ROM Enrollment for Android. -Seamless User Provision. -Selectively restrict device functionalities. -Incidents tab -Compliance policy -LAPS for Windows Security -Self Service device management for macOS and Windows -ChromeOS Managed Guest Sessions -Okta Device Trust -Conditional Access using Entra ID -Android SCEP Solutions we offer: -Unified Endpoint Management -Application Management -Bring Your Own Device -Cross-Platform Support -Enterprise Mobility Management -Identity and Access Management -IoT Device Management -Mobile Device Management -Mobile Application Management -Mobile Content Management -Mobile Expense Management -Mobile Security Management -Mobile Threat Defense -Kiosk Software -Remote Monitoring and Management -Rugged Device Management -Patch Management Trusted by SMBs to Fortune 100 Companies around the world. Check out these case studies: AudiçãoActiva - https://www.hexnode.com/mobile-device-management/mdm-case-study-audicaoactiva/ Andalusia Hospitals - https://www.hexnode.com/mobile-device-management/mdm-case-study-andalusia-hospitals/ Choyce - https://www.hexnode.com/mobile-device-management/mdm-case-study-choyce/ Condé Nast - https://www.hexnode.com/mobile-device-management/mdm-case-study-conde-nast/ DigitalMint - https://www.hexnode.com/mobile-device-management/mdm-case-study-digitalmint/ DKT Philippines - https://www.hexnode.com/mobile-device-management/mdm-case-study-dkt-international/ Hartley ISD - https://www.hexnode.com/mobile-device-management/mdm-case-study-hartley-isd/ Ur & Penn - https://www.hexnode.com/mobile-device-management/mdm-case-study-ur-penn/ Western Airways - https://www.hexnode.com/mobile-device-management/mdm-case-study-western-airways/

**Average Rating:** 4.5/5.0

**Total Reviews:** 257

#### How Do G2 Users Rate Hexnode UEM?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **ITIL Policy Compliance:** 10.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Hexnode UEM?

- **Seller:** [Mitsogo Inc.](https://www.g2.com/sellers/mitsogo-inc)
- **Company Website:** www.mitsogo.com
- **Year Founded:** 2013
- **HQ Location:** San Francisco, CA
- **Twitter:** @thehexnode  
17,615 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb8dafaa52bbdd30fb36a0014bad1a9201ac5f2f3a1f5fc73bb6ede20d24ed01&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4823816%2F&secure%5Burl_type%5D=linkedin_company_website)  
497 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Business Analyst, IT Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 53% Medium, 36% Small

#### What Do G2 Reviewers Say About Hexnode UEM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface** of Hexnode UEM, enhancing their ability to manage and configure features effortlessly.
- Users appreciate the **cross-platform device management** of Hexnode UEM, simplifying setup and profile management for everyone.
- Users appreciate the **ease of use** of Hexnode UEM, praising its simplicity and responsive 24/7 support.
- Users appreciate the **stellar customer support** of Hexnode UEM, which provides excellent assistance when needed.
- Users value the **easy app management** features of Hexnode UEM, enhancing control and navigation for administrators.

##### Cons

- Users find the **missing features** in Hexnode UEM frustrating, particularly for user management and Kiosk mode functionality.
- Users are frustrated with the **cumbersome MFA process** for bulk device removal, leading to time waste and inbox clutter.
- Users are disappointed that Hexnode UEM has **limited features** , particularly for end-user management and Windows support.
- Users find the **pricing to be quite expensive** , especially for smaller teams seeking flexibility in plans.
- Users are frustrated by the **lack of advanced features** , which limits customization and insights in Hexnode UEM.

#### What Are Recent G2 Reviews of Hexnode UEM?

**["Easy, Discreet Device Management with Great Value for Charities"](https://www.g2.com/survey_responses/hexnode-uem-review-12981023)**

**Rating:** 5.0/5.0 stars

_— James F._

[Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-12981023)

**["Clean UI, Powerful Cross-Platform MDM, and Fast Support"](https://www.g2.com/survey_responses/hexnode-uem-review-13134467)**

**Rating:** 5.0/5.0 stars

_— Tiago G._

[Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-13134467)

#### What Are G2 Users Discussing About Hexnode UEM?

- [What is Hexnode UEM used for?](https://www.g2.com/discussions/what-is-hexnode-uem-used-for) - 1 comment
- [What is the best MDM solution?](https://www.g2.com/discussions/what-is-the-best-mdm-solution)
- [What does MDM software do?](https://www.g2.com/discussions/what-does-mdm-software-do)
- [How do you use Hexnode MDM?](https://www.g2.com/discussions/how-do-you-use-hexnode-mdm) - 1 comment
- [What is Hexnode MDM?](https://www.g2.com/discussions/what-is-hexnode-mdm)

### [IBM Turbonomic](https://www.g2.com/products/ibm-turbonomic/reviews)

IBM Turbonomic, now part of the Concert platform, is a real-time application resource management platform designed to help users optimize and manage resources across hybrid and multi-cloud environments. This innovative solution continuously analyzes application performance and resource utilization, automating critical resourcing decisions to ensure optimal application performance while minimizing costs associated with cloud and infrastructure resources. IBM Turbonomic addresses the challenges of managing complex, dynamic environments. As organizations increasingly adopt hybrid and multi-cloud strategies, the need for effective resource management becomes paramount. Turbonomic provides a comprehensive approach to performance management by analyzing the entire technology stack, identifying inefficiencies, and uncovering dependencies that can impact application performance. This proactive management capability allows organizations to maintain high service levels while controlling costs. One of the key features of IBM Turbonomic is its ability to continuously adjust application resources in real time. By monitoring resource utilization and application performance, Turbonomic prevents performance degradation and overprovisioning. This dynamic adjustment ensures that applications receive the necessary resources when needed, which is crucial for maintaining optimal performance levels. Additionally, the platform automates resource decisions such as scaling and placement, allowing organizations to focus on strategic initiatives rather than manual resource management tasks. Turbonomic customers report an average 33% reduction in cloud and infrastructure waste without impacting application performance, and return-on-investment of 471% over three years. IBM Turbonomic is also available on AWS Marketplace. By leveraging Turbonomic, businesses can ensure that their applications run smoothly, resources are utilized effectively, and costs are kept in check, all while maintaining a focus on innovation and growth. For further information, please visit www.ibm.com/products/turbonomic

**Average Rating:** 4.4/5.0

**Total Reviews:** 288

#### How Do G2 Users Rate IBM Turbonomic?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Service Management:** 8.7/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 8.3/10 (Category avg: 8.4/10)
- **Disaster Recovery:** 1.7/10 (Category avg: 7.6/10)

#### Who Is the Company Behind IBM Turbonomic?

- **Seller:** [IBM](https://www.g2.com/sellers/ibm)
- **Company Website:** www.ibm.com
- **Year Founded:** 1911
- **HQ Location:** Armonk, New York, United States
- **Twitter:** @IBMSecurity  
74,660 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=14b544adaece4fdbc987f1d7f7028048c22259946811200cc751263825586af9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1009%2F&secure%5Burl_type%5D=linkedin_company_website)  
328,202 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, System Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 43% Large, 32% Medium

#### What Do G2 Reviewers Say About IBM Turbonomic?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **cost optimization** achieved by IBM Turbonomic, benefiting from improved resource management and reduced expenses.
- Users appreciate the **ease of use** of IBM Turbonomic, making resource management and workload analysis straightforward and efficient.
- Users admire the **impressive automation** of IBM Turbonomic, effectively managing resources and enhancing performance without manual intervention.
- Users value the **automated resource optimization** of IBM Turbonomic, enhancing performance and simplifying resource management efforts.
- Users value the **real-time monitoring** of Turbonomic for its actionable insights that enhance performance and reliability.

##### Cons

- Users face a **steep learning curve** with IBM Turbonomic, making initial setup and configuration challenging for newcomers.
- Users struggle with a **steep learning curve** for IBM Turbonomic, requiring time and effort to understand its complexities.
- Users face a **complex configuration** process that hinders quick onboarding and a seamless experience with IBM Turbonomic.
- Users face a significant **learning curve** with IBM Turbonomic, requiring time and patience for effective use.
- Users find the **difficult setup** of IBM Turbonomic challenging, requiring significant time and effort to understand and configure.

#### What Are Recent G2 Reviews of IBM Turbonomic?

**["Advanced Infrastructure Optimizer with challenging configuration requirements."](https://www.g2.com/survey_responses/ibm-turbonomic-review-12821189)**

**Rating:** 4.0/5.0 stars

_— Pardeep J._

[Read full review](https://www.g2.com/survey_responses/ibm-turbonomic-review-12821189)

**["Smarter Resource Optimization with Real-Time Automation"](https://www.g2.com/survey_responses/ibm-turbonomic-review-12380847)**

**Rating:** 5.0/5.0 stars

_— Bishal D._

[Read full review](https://www.g2.com/survey_responses/ibm-turbonomic-review-12380847)

#### What Are G2 Users Discussing About IBM Turbonomic?

- [How much does Turbonomic cost?](https://www.g2.com/discussions/how-much-does-turbonomic-cost)
- [Who uses Turbonomic?](https://www.g2.com/discussions/who-uses-turbonomic)
- [What is Turbonomic IBM?](https://www.g2.com/discussions/what-is-turbonomic-ibm)
- [What is Turbonomic used for?](https://www.g2.com/discussions/what-is-turbonomic-used-for)

### [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews)

Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Built with security in mind, N-central provides the visibility and efficiency you need to monitor more, provide great customer service, and scale your business. Key features include: • Monitor almost any device, including support for Windows, Linux, and macOS • Gain complete insight across your network and cloud services without the need for extra network monitoring software • Create automated patch management policies to ensure devices are up to date • Streamline your workflow with drag-and-drop scripting in automation manager—no need to write a line of code • Provide remote support across devices and platforms with the integrated Take Control feature • Integrate your existing PSA software or use N-able MSP Manager to manage tickets and billing • Manage security with integrated backup, EDR, AV, and disk encryption • Available as an on-premises or hosted cloud solution to fit your business N-central is designed to help you run your managed services business or internal IT department more efficiently, so you can focus on scaling operations.

**Average Rating:** 4.4/5.0

**Total Reviews:** 541

#### How Do G2 Users Rate N-able N-central?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Service Management:** 8.0/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 7.6/10 (Category avg: 8.4/10)
- **Disaster Recovery:** 7.2/10 (Category avg: 7.6/10)

#### Who Is the Company Behind N-able N-central?

- **Seller:** [N-able](https://www.g2.com/sellers/n-able)
- **Company Website:** www.n-able.com
- **HQ Location:** Morrisville, North Carolina
- **Twitter:** @Nable  
15,859 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5126feeafafe79ea909650b9a1843e1c77c65ad993ae2f9ac89cf6b559e88be4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fn-able&secure%5Burl_type%5D=linkedin_company_website)  
2,287 employees on LinkedIn®
- **Ownership:** NYSE: NABL

#### Who Uses This Product?

- **Who Uses This:** Owner, Director
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 59% Small, 33% Medium

#### What Do G2 Reviewers Say About N-able N-central?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of N-able N-central, which simplifies remote management and integration of tools.
- Users value the **automation capabilities** of N-able N-central, appreciating the control and flexibility it provides.
- Users value the **customizable scripting options** and excellent remote access for effective IT management in N-able N-central.
- Users value the **solid remote access** features of N-able N-central, enhancing monitoring and management capabilities.
- Users value the **extensive monitoring capabilities** of N-able N-central, enabling proactive support without client disruption.

##### Cons

- Users find the **missing features** in N-able N-central, like better chat and credential management, frustrating for support tasks.
- Users experience **feature issues** with N-able N-central, including bugs, inconsistent filters, and a lack of reporting.
- Users express frustration with the **inability to edit filters** and the complexity of managing patches in N-able N-central.
- Users experience a challenging **learning curve** with N-able N-central due to scattered documentation and complexity.
- Users find the **user interface confusing** , often struggling with navigation and frequent issues with the take control feature.

#### What Are Recent G2 Reviews of N-able N-central?

**["N-central - Great software to manage a fleet of device and get proper information"](https://www.g2.com/survey_responses/n-able-n-central-review-13077800)**

**Rating:** 4.5/5.0 stars

_— Jeremi D._

[Read full review](https://www.g2.com/survey_responses/n-able-n-central-review-13077800)

**["Very powerful, flexible platform with strong integrations and automation"](https://www.g2.com/survey_responses/n-able-n-central-review-12805749)**

**Rating:** 5.0/5.0 stars

_— Patrick K._

[Read full review](https://www.g2.com/survey_responses/n-able-n-central-review-12805749)

#### What Are G2 Users Discussing About N-able N-central?

- [How much does SolarWinds RMM cost?](https://www.g2.com/discussions/how-much-does-solarwinds-rmm-cost) - 1 comment
- [What does SolarWinds MSP do?](https://www.g2.com/discussions/what-does-solarwinds-msp-do)
- [What is MSP N Central?](https://www.g2.com/discussions/what-is-msp-n-central)
- [What is N Central?](https://www.g2.com/discussions/what-is-n-central)

### [Ivanti Endpoint Manager](https://www.g2.com/products/ivanti-endpoint-manager/reviews)

All in one on-premises endpoint management. One place to manage user profiles and all client devices from Windows to macOS, Linux to Chrome OS, and beyond to IoT. With Day Zero support, have peace of mind knowing your device can be managed without any loss of management functionality or downtime.

**Average Rating:** 4.2/5.0

**Total Reviews:** 136

#### How Do G2 Users Rate Ivanti Endpoint Manager?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **Service Management:** 8.2/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 8.3/10 (Category avg: 8.4/10)
- **Disaster Recovery:** 7.2/10 (Category avg: 7.6/10)

#### Who Is the Company Behind Ivanti Endpoint Manager?

- **Seller:** [Ivanti](https://www.g2.com/sellers/ivanti)
- **Year Founded:** 1985
- **HQ Location:** South Jordan, UT
- **Twitter:** @GoIvanti  
6,761 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1219618e5715f20de371f90ac77cc74302ef129093a859a1ffcfea0fe1059649&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15224185%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,023 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 62% Large, 37% Medium

#### What Do G2 Reviewers Say About Ivanti Endpoint Manager?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **centralized management** of Ivanti Endpoint Manager, appreciating its remote control and automatic updates.
- Users love the **easy deployment** of Ivanti Endpoint Manager, enabling seamless control and automated updates for remote work.
- Users value the **centralized device control** of Ivanti Endpoint Manager, allowing for efficient remote management and automatic updates.
- Users appreciate the **remote access** capability of Ivanti Endpoint Manager, enabling seamless control over all devices.
- Users appreciate the **remote control capabilities** of Ivanti Endpoint Manager, enabling efficient management of all devices from one place.

##### Cons

- Users find Ivanti Endpoint Manager **expensive for small businesses** , alongside occasional issues with functionality and performance.
- Users feel that Ivanti Endpoint Manager has **pricing issues** , making it less accessible for small businesses despite functionality concerns.
- Users report experiencing **slow performance** with Ivanti Endpoint Manager, affecting overall productivity and management efficiency.

#### What Are Recent G2 Reviews of Ivanti Endpoint Manager?

**["Unified Endpoint Management with Strong Patch Management and Remote Support"](https://www.g2.com/survey_responses/ivanti-endpoint-manager-review-10591123)**

**Rating:** 4.5/5.0 stars

_— Ravi Ranjan G._

[Read full review](https://www.g2.com/survey_responses/ivanti-endpoint-manager-review-10591123)

**["Robust Patch Management and Unified Endpoint Visibility at Scale"](https://www.g2.com/survey_responses/ivanti-endpoint-manager-review-13149053)**

**Rating:** 4.5/5.0 stars

_— Rajat M._

[Read full review](https://www.g2.com/survey_responses/ivanti-endpoint-manager-review-13149053)

#### What Are G2 Users Discussing About Ivanti Endpoint Manager?

- [What is Ivanti Unified Endpoint Manager used for?](https://www.g2.com/discussions/what-is-ivanti-unified-endpoint-manager-used-for)
- [What is unified endpoint security?](https://www.g2.com/discussions/what-is-unified-endpoint-security)
- [What is Ivanti used for?](https://www.g2.com/discussions/what-is-ivanti-used-for)
- [What is Ivanti EPM?](https://www.g2.com/discussions/what-is-ivanti-epm)
- [What is Ivanti Endpoint Manager?](https://www.g2.com/discussions/what-is-ivanti-endpoint-manager)

### [BMC AMI Ops](https://www.g2.com/products/bmc-ami-ops/reviews)

BMC AMI Ops is an AI-driven mainframe operations management solution for IBM Z environments. It helps enterprises monitor, automate, and optimize the performance and availability of mission-critical systems while reducing operational complexity and manual effort. BMC AMI Ops uses real-time monitoring, intelligent automation, and predictive analytics to detect issues early, prioritize actions, and resolve problems faster across z/OS, Db2, IMS, and supporting infrastructure. The solution enables operations teams to shift from reactive monitoring to proactive, service-focused operations. Key capabilities include: - Real-time and predictive monitoring of mainframe workloads and resources - Intelligent automation to reduce manual intervention and operator dependency - Root cause analysis and anomaly detection to accelerate problem resolution - Service-level visibility aligned to business outcomes - On-premises execution that keeps operational data on the mainframe By modernizing mainframe operations with AI and automation, BMC AMI Ops helps organizations improve system reliability, reduce downtime, and operate IBM Z environments more efficiently at scale.

**Average Rating:** 4.1/5.0

**Total Reviews:** 44

#### How Do G2 Users Rate BMC AMI Ops?

- **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 8.9/10)
- **Service Management:** 8.9/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 9.4/10 (Category avg: 8.4/10)
- **Disaster Recovery:** 8.3/10 (Category avg: 7.6/10)

#### Who Is the Company Behind BMC AMI Ops?

- **Seller:** [BMC Software](https://www.g2.com/sellers/bmc-software)
- **Company Website:** www.bmc.com
- **Year Founded:** 1980
- **HQ Location:** Houston, TX
- **Twitter:** @BMCSoftware  
47,946 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=37ad1a63508fe2cc6db417c89a62ba6b1d6cd7d1772cc2e6b66420d74a07cabe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1597%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,877 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Banking, Information Technology and Services
- **Company Size:** 51% Large, 24% Small

#### What Are Recent G2 Reviews of BMC AMI Ops?

**["Excellent Visibility and Monitoring for Reliable System Performance"](https://www.g2.com/survey_responses/bmc-ami-ops-review-12995959)**

**Rating:** 4.0/5.0 stars

_— Om V._

[Read full review](https://www.g2.com/survey_responses/bmc-ami-ops-review-12995959)

**["AI-Driven Mainframe Observability That Predicts Issues and Cuts Costs"](https://www.g2.com/survey_responses/bmc-ami-ops-review-12997111)**

**Rating:** 4.0/5.0 stars

_— Aswindev P._

[Read full review](https://www.g2.com/survey_responses/bmc-ami-ops-review-12997111)

#### What Are G2 Users Discussing About BMC AMI Ops?

- [What is BMC AMI Ops Automation for Capping used for?](https://www.g2.com/discussions/what-is-bmc-ami-ops-automation-for-capping-used-for)
- [What is BMC Compuware ThruPut Manager used for?](https://www.g2.com/discussions/what-is-bmc-compuware-thruput-manager-used-for)
- [What is BMC AMI Ops Monitoring used for?](https://www.g2.com/discussions/what-is-bmc-ami-ops-monitoring-used-for)
- [What is BMC AMI Capacity and Cost used for?](https://www.g2.com/discussions/what-is-bmc-ami-capacity-and-cost-used-for)
- [What is BMC AMI Cost Management used for?](https://www.g2.com/discussions/what-is-bmc-ami-cost-management-used-for)

### [Nicus](https://www.g2.com/products/nicus/reviews)

Nicus helps organizations understand, manage, and optimize the true cost of technology. As a leading provider of IT Financial Management (ITFM) and Technology Business Management (TBM) solutions built on ServiceNow, Nicus gives IT, Finance, and business leaders a clear, actionable view of where every technology dollar goes—and the value it delivers. Nicus unifies financial and operational data so teams can analyze, plan, and optimize technology spend in real time. It connects cost transparency, budgeting, forecasting, and chargeback into a single, automated experience that turns insight into action across the enterprise. Whether managing cloud and AI investments, addressing technical debt, or funding new innovation, Nicus enables organizations to make data-driven decisions with confidence. With Nicus, teams can: - Understand true costs: See complete spend across applications, services, projects, departments, cloud, and AI initiatives. - Plan and forecast accurately: Build budgets, run scenarios, and model the financial impact of change in minutes, not days. - Showback and chargeback fairly: Attribute costs to business units with defensible accuracy to improve accountability. - Optimize technology portfolios: Identify redundant applications, reduce technical debt, and reallocate spend to strategic priorities. - Automate and accelerate workflows: Replace spreadsheets with intelligent automation that speeds analysis, reporting, and financial approvals. - Drive measurable outcomes: Track variance, benchmark costs, and continuously improve financial performance. By combining financial rigor with operational intelligence, Nicus helps enterprises reduce run costs, improve forecasting accuracy, and maximize the return on every technology investment. Delivered natively on the ServiceNow platform, Nicus transforms data into decisions—connecting technology investments directly to business value.

**Average Rating:** 4.9/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Nicus?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Nicus?

- **Seller:** [Nicus Software](https://www.g2.com/sellers/nicus-software)
- **Company Website:** www.nicus.com
- **Year Founded:** 1992
- **HQ Location:** Roanoke, Virginia
- **Twitter:** @NicusSoftware  
409 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=758edcc5333867f7cf114fc584f1784c7ad87120b07df4c2a424bdb20953a6b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1371518%2F&secure%5Burl_type%5D=linkedin_company_website)  
41 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance
- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Nicus?

**["NICUS is an excellent tool to drive IT maturity."](https://www.g2.com/survey_responses/nicus-review-4379183)**

**Rating:** 5.0/5.0 stars

_— Verified User in Government Administration_

[Read full review](https://www.g2.com/survey_responses/nicus-review-4379183)

**["Nicus Administrator review"](https://www.g2.com/survey_responses/nicus-review-4369484)**

**Rating:** 5.0/5.0 stars

_— Robert B._

[Read full review](https://www.g2.com/survey_responses/nicus-review-4369484)

#### What Are G2 Users Discussing About Nicus?

- [What is Nicus used for?](https://www.g2.com/discussions/what-is-nicus-used-for)

### [Nerdio Manager](https://www.g2.com/products/nerdio-manager/reviews)

Nerdio Manager is an Azure-native management platform designed to help IT teams deploy, manage, and optimize Microsoft cloud desktops and endpoints at scale. This solution operates entirely within a customer’s Azure tenant, adhering to Microsoft best practices, and enhances the native capabilities of Azure Virtual Desktop (AVD), Windows 365 Cloud PCs, Microsoft 365, and Microsoft Intune. With built-in automation, cost optimization, security controls, and migration tooling, Nerdio Manager addresses the complexities of managing cloud environments. As organizations increasingly adopt hybrid and remote work models, the responsibility of IT teams has expanded to ensure secure and high-performance access to corporate resources across both cloud and physical environments. While Microsoft technologies like AVD, Windows 365, and Intune provide essential building blocks for modern endpoint strategies, managing these platforms through native tools can lead to operational challenges. Nerdio Manager fills this gap by offering a unified management layer that simplifies administration and centralizes control across these services, thereby reducing the manual effort and cost challenges often encountered at scale. Key features of Nerdio Manager include intelligent automation and autoscaling capabilities, which help decrease infrastructure and operational costs while ensuring users have timely access to necessary resources. The platform offers centralized policy management and role-based controls, allowing IT teams to enforce consistent security and compliance standards across diverse environments. Additionally, built-in monitoring and insights provide near real-time visibility into endpoint performance, usage, and capacity, empowering IT teams to make informed decisions. Moreover, Nerdio Manager includes migration tools that facilitate the transition from legacy Virtual Desktop Infrastructure (VDI) platforms and on-premises environments to Microsoft cloud desktops with minimal disruption. This capability is particularly beneficial for organizations looking to modernize their digital workspace without incurring significant downtime or operational hiccups. In essence, Nerdio Manager serves as the operational control plane for Microsoft cloud desktops and endpoint management. It enables organizations to modernize their digital workspace environments while effectively managing costs, simplifying daily operations, and retaining full ownership and control over their infrastructure. By transforming powerful but fragmented tools into a cohesive and manageable platform, Nerdio Manager maximizes the value of Microsoft Cloud investments, making it a vital asset for IT teams navigating the complexities of modern endpoint management.

**Average Rating:** 4.7/5.0

**Total Reviews:** 230

#### How Do G2 Users Rate Nerdio Manager?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10)
- **Service Management:** 8.3/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 7.0/10 (Category avg: 8.4/10)
- **Disaster Recovery:** 7.8/10 (Category avg: 7.6/10)

#### Who Is the Company Behind Nerdio Manager?

- **Seller:** [Nerdio](https://www.g2.com/sellers/nerdio)
- **Company Website:** getnerdio.com
- **Year Founded:** 2016
- **HQ Location:** Chicago, IL
- **Twitter:** @GetNerdio  
2,103 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=994b1f74efb8c67187d1f218d2ad8fb3a6d6e0b393f7e31bd183d70121f4aa0b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2130120%2F&secure%5Burl_type%5D=linkedin_company_website)  
431 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** President
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 47% Small, 29% Medium

#### What Do G2 Reviewers Say About Nerdio Manager?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Nerdio Manager, finding it intuitive and straightforward for workspace creation.
- Users value the **automation** in Nerdio Manager, enhancing cloud efficiency and reducing costs while simplifying management.
- Users value the **cost efficiency** of Nerdio Manager, achieving significant savings and optimized resource management effortlessly.
- Users value the **time-saving automation** of Nerdio Manager, simplifying management and reducing the need for complex scripts.
- Users value the **automation efficiency** of Nerdio Manager, enhancing cloud operations while minimizing costs and risks.

##### Cons

- Users experience a **steep learning curve** with Nerdio Manager, finding the UI initially overwhelming and documentation lacking.
- Users note the **missing features** in Nerdio Manager, specifically lacking support for GCC 365 tenants and enhanced visibility.
- Users find the **complex setup** challenging and often feel frustrated with the unclear functionality of Nerdio Manager.
- Users find the **difficult setup** of Nerdio Manager challenging due to its self-hosted Azure instance and unclear initial instructions.
- Users find the **cost of Nerdio Manager** to be high, affecting smaller deployments despite potential savings on Azure.

#### What Are Recent G2 Reviews of Nerdio Manager?

**["Powerful centralized management of AVD for MSPs"](https://www.g2.com/survey_responses/nerdio-manager-review-9726412)**

**Rating:** 5.0/5.0 stars

_— Jason C._

[Read full review](https://www.g2.com/survey_responses/nerdio-manager-review-9726412)

**["Better control over virtual environments in daily work"](https://www.g2.com/survey_responses/nerdio-manager-review-12727020)**

**Rating:** 4.5/5.0 stars

_— Xavier R._

[Read full review](https://www.g2.com/survey_responses/nerdio-manager-review-12727020)

#### What Are G2 Users Discussing About Nerdio Manager?

- [What is Nerdio Manager for MSP used for?](https://www.g2.com/discussions/nerdio-manager-for-msp-what-is-nerdio-manager-for-msp-used-for)
- [What is Nerdio Manager for MSP used for?](https://www.g2.com/discussions/what-is-nerdio-manager-for-msp-used-for)

### [Userful Infinity Platform](https://www.g2.com/products/userful-infinity-platform/reviews)

Userful delivers a unifying platform for operational awareness and response. Userful InfinityAI enables anomaly and critical event detection, visualization, communication, and experience into a human-centric workflow. Operating at the convergence of mission-critical control rooms, observability and security, critical event management, and workplace experience, Userful enables organizations to move from fragmented signals to shared strategic situational awareness with effective response. As enterprises grow, Userful's Infinity Platform expands in scale, scope, reach, and intelligence—supporting global operations with software-defined visualization, enterprise workflows, and AI-enabled application that bring clarity to complexity.

**Average Rating:** 4.4/5.0

**Total Reviews:** 154

#### How Do G2 Users Rate Userful Infinity Platform?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10)
- **Service Management:** 3.3/10 (Category avg: 8.6/10)
- **ITIL Policy Compliance:** 6.3/10 (Category avg: 8.4/10)
- **Disaster Recovery:** 1.1/10 (Category avg: 7.6/10)

#### Who Is the Company Behind Userful Infinity Platform?

- **Seller:** [Userful Corp.](https://www.g2.com/sellers/userful-corp)
- **Year Founded:** 2015
- **HQ Location:** San Ramon, CA
- **Twitter:** @Userful  
1,877 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1fafe7d645246c85f96fac1cd840d77f1eabba883354c387e964afb296fb242b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F61458%2F&secure%5Burl_type%5D=linkedin_company_website)  
91 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Libraries
- **Company Size:** 49% Medium, 32% Small

#### What Do G2 Reviewers Say About Userful Infinity Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **Ease of Use** of Userful Infinity Platform exceptional, making navigation and customization effortless for daily tasks.
- Users value the **reliable performance** of Userful Infinity Platform, noting its stability and ease of use in operations.
- Users rave about the **ease of use and flexibility** of the Userful Infinity Platform, enhancing operational efficiency effortlessly.
- Users love the **user-friendly interface** of Userful Infinity Platform, enabling easy management and quick customization of video walls.
- Users value the **enhanced efficiency** of Userful's platform, benefiting from streamlined display management and centralized control.

##### Cons

- Users find the **platform's complexity** frustrating, often feeling lost and overwhelmed by its modules and setup.
- Users find the **high upfront cost** challenging, despite appreciating the beneficial tools and streamlined system.
- Users experience **hardware limitations** with Userful Infinity Platform, impacting performance and compatibility with legacy systems.
- Users face a **steep learning curve** with the Userful Infinity Platform, often feeling lost navigating its complex modules.
- Users experience **rebooting issues** with the Userful Infinity Platform, causing disruptions and connectivity problems.

#### What Are Recent G2 Reviews of Userful Infinity Platform?

**["Seamless Migration and Effortless Real-Time Adjustments"](https://www.g2.com/survey_responses/userful-infinity-platform-review-12031404)**

**Rating:** 5.0/5.0 stars

_— Leanna C._

[Read full review](https://www.g2.com/survey_responses/userful-infinity-platform-review-12031404)

**["An extensive and high valued piece of software."](https://www.g2.com/survey_responses/userful-infinity-platform-review-10878281)**

**Rating:** 5.0/5.0 stars

_— Verified User in Banking_

[Read full review](https://www.g2.com/survey_responses/userful-infinity-platform-review-10878281)

#### What Are G2 Users Discussing About Userful Infinity Platform?

- [What are the benefits and drawbacks of using Userful Infinity Platform for visual display management?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-userful-infinity-platform-for-visual-display-management)
- [What is Userful Visual Networking Platform used for?](https://www.g2.com/discussions/what-is-userful-visual-networking-platform-used-for)

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[Browse Enterprise IT Management Themes](/categories/enterprise-it-management/themes)

 ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin")
TL

Researched and written by [Tian Lin](https://research.g2.com/insights/author/tian-lin)

Updated 

Products classified in the overall Enterprise IT Management category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Enterprise IT Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Enterprise IT Management category.

In addition to qualifying for inclusion in the Enterprise IT Management Software category, to qualify for inclusion in the Enterprise Business Enterprise IT Management Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

Show More

* * *

## How Do You Choose the Right Enterprise IT Management Software?

### What You Should Know About Enterprise IT Management Software

### What is Enterprise IT Management Software?

Enterprise IT management software provides a centralized point of control for hundreds or thousands of IT asset lifecycles and users involved in one or multiple environments. IT departments use this comprehensive tool to monitor, optimize, and troubleshoot hardware, software, and applications to ensure that they have enough resources to perform at the SLA level. 

This software is a collection of software that usually includes [monitoring tools](https://www.g2.com/categories/monitoring), [help desk software](https://www.g2.com/categories/help-desk), [service desk software](https://www.g2.com/categories/service-desk), [IT service management tools](https://www.g2.com/categories/it-service-management-itsm-tools), [incident management software](https://www.g2.com/categories/incident-management), [endpoint management software](https://www.g2.com/categories/endpoint-management), and other types of IT management solutions. Beyond basic monitoring and inventory management, many tools in this category offer assistance for cloud computing processes and automated software patching so IT experts can manage their time better and not have to manually update each computer. Some of the tools can also assist routine IT tasks automation, allowing IT departments to focus time and energy on more pressing activities. There is no standard as to which software capabilities should be included in this software. Software features requirements for companies are different based on factors such as operating systems, workflows, business processes, business applications, and so on. The main goal is to centralize different IT management processes into a one-stop tool for enterprise-grade IT environments.

For mid-size and enterprise business operations with a complex tech environment, IT issues can halt daily operations. Once an organization reaches a certain size, it’s nearly impossible for IT teams to manually deliver system maintenance and updates. Furthermore, ensuring each company computer is updated with the correct applications and compliant with internal standards affects everything from security to financial outcomes. If a business is approaching a headcount that demands a simplified version of IT operational health, this software is a must-have to complete all of the tasks mentioned above.

#### What Types of Enterprise IT Management Software Exist?

**Service management tools**

This type of tool focuses on IT service management to help employees and customers navigate the company’s IT operations. This includes [help desk](https://www.g2.com/categories/help-desk), [service desk](https://www.g2.com/categories/service-desk), [knowledge management](https://www.g2.com/categories/knowledge-management), [patch management](https://www.g2.com/categories/patch-management), [IT service management](https://www.g2.com/categories/it-service-management-itsm-tools), and [incident management](https://www.g2.com/categories/incident-management) software. DevOps and IT teams would use this type of tool to respond and deliver great user experiences.

**Performance management tools**

Performance management tools focus on ensuring that the company’s IT infrastructure is running smoothly. This includes a set of [monitoring software](https://www.g2.com/categories/monitoring) such as [application performance monitoring](https://www.g2.com/categories/application-performance-monitoring-apm), [cloud infrastructure monitoring](https://www.g2.com/categories/cloud-infrastructure-monitoring), ​​[network monitoring](https://www.g2.com/categories/network-monitoring), and so on. This provides visibility to all the company’s IT infrastructure performance and connects with service management tools when a performance problem arises. Advanced tools also have [AIOps](https://www.g2.com/categories/aiops-platforms) and machine learning to analyze to identify performance issues and provide root-cause analysis for the IT teams. 

### What are the Common Features of Enterprise IT Management Software?

The following are some core features within enterprise IT management tools that can help users in better managing their IT infrastructure and service:

**Asset discovery:** At any point in an enterprise, there can be hundreds or thousands of technology assets that are critical for employees and the operation of the company. Taking proper stock of these assets is important for tracking, maintenance, and ensuring compliance and security. The platforms in this category offer enterprise data management related to asset inventory, performance, and history, beginning with the initial discovery of assets for accurate representation. A primary component of many enterprise IT management solutions is the ability to scan a company’s networks and identify the connected devices and assets, including laptops, desktops, and monitors. If new computers are added or removed, the discovery tools in some platforms can automatically detect this and update the data as necessary. IT experts might still need to perform certain manual tasks for configuring new assets based on proper compliance and permissions, but automated asset discovery and history tracking can help provide an accurate picture with minimal legwork.

**IT monitoring:** Monitor or log abnormalities is one of the key capabilities. Monitoring software allows companies to keep tabs on every aspect of their application, software, network, and other IT assets’ functionality. It sets a functional baseline for their overall IT health status and alerts IT managers when the performance dips below the baseline. Most software provides dashboards that allow companies to view their IT performance in real-time.

**Patch management:** Technology evolves quickly, and once employees are set up with appropriate systems, they require ongoing support to keep various applications updated with the constant flow of security patches and third-party updates. The platforms in this category help IT specialists maintain a bird’s eye view of the many patches and updates required for company assets, and the status of each device and network concerning these updates. When an important patch comes along, the files can be mass distributed to many systems connected to the company network, and in some cases automatically installed within corresponding apps. Several platforms offer similar capabilities with new software as a whole, deploying new applications onto devices so employees don’t have to do it themselves.

**Remote desktop access and control:** Although IT teams in larger companies can’t always deliver in-person assistance, modern solutions allow them to assist with individual support issues from afar. Many enterprise IT tools in this category share features of [remote support software](https://www.g2.com/categories/remote-support), which provide users with a way to remotely connect and gain temporary control over employee devices. If an employee is having technical issues with an application or the device itself, IT experts can leverage some of the tools in the category to provide direct support, either walking the employee through the troubleshooting process or taking specific actions directly on their computers through remote control. These capabilities can also be leveraged to help onboard new employees or help them master complex processes involving their technology assets. 

**ITSM integration** : IT service management (ITSM) tools should be connected with the monitoring and system management tools. This makes it easier for the users to manage their IT resources and support tickets. For optimal monitoring and resolution of internal issues, these platforms may integrate with service desk software or other programs designed around internal IT support ticketing, case assignment, and resource management.

### What are the Benefits of Enterprise IT Management Software?

A few of the benefits of enterprise IT management software are as follows:

**Provide visibility over the complete IT infrastructure:** The enterprise solutions in this category offer high-level insights into critical systems, assist with project management related to optimization, balancing, and remediation of company infrastructure. The data generated by these platforms makes them a natural complement to [corporate performance management software](https://www.g2.com/categories/corporate-performance-management-cpm), which provides insight into business objectives and the distributed activities that play a role in several KPIs. In addition, this solution can collect data from various sources such as SaaS, cloud platforms, mobile devices, on-premise assets, and so on. Enterprise IT management platforms offer the most relevant data for keeping systems running alongside other assets that assist with many other tasks IT teams perform. Visibility is a priceless commodity for modern IT teams; these tools are an ideal way for these departments to achieve it.

**Reduce downtime:** For mid-size and enterprise businesses, the integrity and performance of company data centers and devices are paramount. With these robust platforms, IT teams can better manage IT asset performance via a central dashboard and related systems to ensure that operations run smoothly. The comprehensive performance metrics and actionable insights offered by these solutions benefit IT teams with planning and execution of resource allocation. When companies get too big for more hands-on IT processes, these tools can help transition teams into the enterprise mindset with large-scale device management and analysis.

**Save time from repetitive tasks:** To manage hundreds to thousands of IT assets and devices, IT managers can streamline tasks such as patch deployment and user administration to make sure everything is up to date and follows compliance. Enterprise IT management solutions help automate security and compliance by systematically applying patches, configurations, and custom policies. This helps companies to enforce the most up-to-date IT policies to better control their IT infrastructure.

### Who Uses Enterprise IT Management Software?

Below are the teams, personas, roles, and functions that may use the software:

**IT teams:** Enterprise IT management tools are specially designed to be used across the IT department of a mid-sized or larger organization. With this software, the IT team can automate asset management, fix abnormalities, and support individual employees with IT issues. 

**Cross-functional teams:** Outside of the IT department, other teams can use this software to manage software and devices. They can file tickets and receive remote support when they encounter IT problems. 

#### Software Related to Enterprise IT Management Software

Related solutions that can be used together with enterprise IT management software include:

[Software asset management (SAM) software](https://www.g2.com/categories/software-asset-management-sam) **:** The software used by any organization are central to the daily processes and objectives. These applications can require a great deal of tracking and updating as new versions are released and licenses approach expiration. Software asset management (SAM) is a natural complement to enterprise IT management software since they help IT teams maintain visibility over software, its usage, and use cases across teams. These platforms offer a detailed inventory of a company’s active and inactive software tools, along with their versioning and license details, and the employees currently using them. If an important patch is made available for a tool, these platforms can help deploy and configure timely updates. Furthermore, if a critical application is nearing the end of its license terms, these platforms can help facilitate renewals or upgrades so employees can continue to use and benefit from their important applications.

[IT strategy consulting providers](https://www.g2.com/categories/it-strategy-consulting) **:** Deciding how to structure an IT team—including the technology and how they use it—requires a great deal of consideration, with each decision affecting the business as a whole. As a company grows and IT operations become more complex, it may benefit a company to hire an outside consultant for assistance in making the best decisions for a business’s unique needs. IT strategy consulting providers offer a variety of advisory services related to planning and implementing technology strategies. These services might come in handy when mapping out a company’s initial IT efforts, but also when restructuring or optimizing an existing IT department.

### Challenges with Enterprise IT Management Software

Software solutions can come with their own set of challenges. 

**Integration with other solutions:** Since an enterprise IT management software is usually a collection of software, it is difficult to integrate them with existing infrastructure. Unless the company operates under a single environment, which is rarely the case with large companies, there will be compatibility issues. The company should prepare to pay for additional customization to integrate the software into its legacy systems. 

**Resistance to change:** There will be resistance from employees when the company is introducing a set of software. This is an implementation challenge that usually comes with the introduction of any new software, except that this time the challenge is bigger with a collection of software. Those who benefit from the current infrastructure or manual work might fear losing their job or have trouble adapting to the new software. The best way to handle this is to communicate with the stakeholders early during the RFP process so they can have their input. This also encourages buy-in since everyone’s voice is being heard.

**Lack of training:** It is not easy to adapt to a new set of software. The company needs to ensure that the IT team and other employees have time for training before the official launch. There should also be a place where staff can ask questions early so everyone is on the same page. Again, those questions sometimes bring out integration issues so it is best to spot them early. 

### How to Buy Enterprise IT Management Software

#### Requirements Gathering (RFI/RFP) for Enterprise IT Management Software

Enterprise IT management software requirements can include standard asset management features like asset discovery and remote control and industry-specific criteria such as compliance with data regulations. Every company has different needs and many might not even need every software under this software. The buyer should make a business case of what goals need to be accomplished. Then they can list out the feature requirements based on the goals. Last, the buyer needs to create a budget based on the identified goals, and how much value will the software bring to the table. 

#### Compare Enterprise IT Management Software Products

**Create a long list**

A long list should include all products that have the core features for an enterprise-level IT management software unless the feature requirement doesn’t need that specific feature. For example, there is no need to have network monitoring if the company is happy with the existing network monitoring software. When buyers also need to replace certain systems, the long list can consist of software with advanced functionality such as workload automation and cloud computing. 

**Create a short list**

To generate a short list, buyers should eliminate products from the long list based on integration issues, budget, and bundling. Integration issues are paramount, so the buyer should enquire about additional customization costs with the vendor. Some vendors sell everything in a bundle, which increases the cost. Bundling should be negotiated to fit the budget, especially when the buyer already has some part of the system in place. There should be fewer than five vendors at this point. 

**Conduct demos**

The demos should be based on scenarios that simulate real-life operations at each stage of the IT asset operation, from daily operations to specific scenarios such as server downtime. Each scenario can focus on a type of requirement, such as monitoring abnormalities, remote support on company devices, or patching new software across different environments. This might take a long time because the buyer is testing a software. Ensuring that there are five or lesser than five products from the short list will help the company to save time while conducting extensive demos. 

#### Selection of Enterprise IT Management Software

**Choose a selection team**

The selection team usually includes IT asset managers, executives such as the CIO, and subject matter experts with extensive knowledge of the use cases. Managers from other departments such as support or procurement can also be involved in their teams using the software depending on the use case. Employees should also have their input during the product demo so everyone has a basic understanding of the software. 

**Negotiation**

The negotiation should focus on the strengths and weaknesses of each product and vendor. For instance, the ability of the vendor to customize the system or provide global support can be a deal-breaker.

**Final decision**

Since different software will provide different capabilities, there might not be a direct comparison between the selections. So while the pricing of the software is important, buyers should try to estimate the potential ROI of each solution before making a decision.