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The Top 20 Easiest To Use Enterprise Feedback Management Software

See the top Enterprise Feedback Management Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Glassbox

9.9

Overall Usability Score

9.9

Usability Score Breakdown

Ease of Admin

Average: 9.3

10.0

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.5

9.9

Customer Segment Breakdown

Small Business

Mid Market

18%

Enterprise

77%

Simplesat

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.3

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.5

9.5

Customer Segment Breakdown

Small Business

59%

Mid Market

38%

Enterprise

Great Recruiters

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.3

10.0

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.5

9.9

Customer Segment Breakdown

Small Business

48%

Mid Market

48%

Enterprise

Chisel

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.6

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.5

9.9

Customer Segment Breakdown

Small Business

45%

Mid Market

46%

Enterprise

GatherUp

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.9

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.5

9.8

Customer Segment Breakdown

Small Business

73%

Mid Market

18%

Enterprise

SmileBack

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.9

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.5

9.9

Customer Segment Breakdown

Small Business

76%

Mid Market

24%

Salesforce Service Cloud

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.5

Ease of Use

Average: 9.4

8.6

Meets Requirements

Average: 9.5

8.8

Customer Segment Breakdown

Small Business

19%

Mid Market

43%

Enterprise

39%

HubSpot Service Hub

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.5

Ease of Use

Average: 9.4

8.5

Meets Requirements

Average: 9.5

8.5

Customer Segment Breakdown

Small Business

60%

Mid Market

37%

Enterprise

ProsperStack

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.3

10.0

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.5

9.9

Customer Segment Breakdown

Small Business

50%

Mid Market

42%

Enterprise

#10

LiveAgent

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.6

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.5

9.8

Customer Segment Breakdown

Small Business

66%

Mid Market

24%

Enterprise

10%

#11

Nicereply

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.0

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.5

9.0

Customer Segment Breakdown

Small Business

33%

Mid Market

60%

Enterprise

#12

Kapture CX

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.6

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.5

9.0

Customer Segment Breakdown

Small Business

27%

Mid Market

58%

Enterprise

15%

#13

BugHerd

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.8

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.5

9.3

Customer Segment Breakdown

Small Business

73%

Mid Market

23%

Enterprise

#14

LaunchNotes

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.7

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.5

9.8

Customer Segment Breakdown

Small Business

59%

Mid Market

38%

Enterprise

#15

Crewhu

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.5

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.5

9.2

Customer Segment Breakdown

Small Business

83%

Mid Market

15%

Enterprise

#16

Delighted

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.2

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.5

9.5

Customer Segment Breakdown

Small Business

40%

Mid Market

58%

Enterprise

#17

Aha!

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.4

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.5

9.3

Customer Segment Breakdown

Small Business

20%

Mid Market

48%

Enterprise

32%

#18

Outgrow

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.8

Ease of Use

Average: 9.4

8.7

Meets Requirements

Average: 9.5

9.8

Customer Segment Breakdown

Small Business

80%

Mid Market

17%

Enterprise

#19

Sogolytics

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.7

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.5

9.5

Customer Segment Breakdown

Small Business

49%

Mid Market

27%

Enterprise

24%

#20

YourCX

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.3

10.0

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.5

9.9

Customer Segment Breakdown

Small Business

32%

Mid Market

32%

Enterprise

36%