# Best Enterprise Feedback Management Software - Page 9

## How Many Enterprise Feedback Management Software Products Does G2 Track?

**Total Products under this Category:** 279

### Category Stats (Aug 2026)

- **Average Rating:** 4.5/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Recollective (+0.69%) - Among all products in this category, Recollective recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Enterprise Feedback Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 24,900+ Authentic Reviews
- 279+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Enterprise Feedback Management Software
 ![G2 Grid® for Enterprise Feedback Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-feedback-management/grids.png?focus%5B%5D=5494&focus%5B%5D=57328&focus%5B%5D=15310&focus%5B%5D=23848&focus%5B%5D=18969&focus%5B%5D=73862&focus%5B%5D=61042&focus%5B%5D=19287)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), HubSpot Service Hub, AskNicely, Glassbox, Userback, ReputationStacker, Simplesat, and Delighted.

Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-feedback-management/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=hubspot-service-hub&focus%5B%5D=asknicely&focus%5B%5D=glassbox&focus%5B%5D=userback&focus%5B%5D=reputationstacker&focus%5B%5D=simplesat&focus%5B%5D=delighted)

**Sponsored**

### DialMyCalls

DialMyCalls is a web-based mass notification solution designed to help organizations efficiently communicate with large groups of people through text messages, phone calls, and emails. With over 15 years of experience in the industry, and 40,000+ organizations relying on it, DialMyCalls has established itself as a reliable platform for sending millions of messages annually, catering to a diverse range of users across the United States and Canada. The target audience for DialMyCalls includes schools, businesses, non-profit organizations, and emergency services that require a streamlined method for disseminating information quickly. Whether it's for routine staffing notifications, event reminders, or urgent alerts during a crisis, DialMyCalls provides a versatile communication tool that meets various organizational needs. Its user-friendly interface allows administrators to create and send messages in seconds, ensuring that critical information reaches recipients without delay. Key features of DialMyCalls include its ability to send voice messages, SMS, and emails simultaneously, which enhances the likelihood of message delivery across different communication preferences. The platform is entirely web-based, eliminating the need for additional hardware or software installations. Users can access the service from any computer or mobile device, making it convenient to manage communications on the go. Additionally, the mobile apps for iPhone and Android devices empower users to send notifications from anywhere, ensuring that they remain connected even when away from their desks. DialMyCalls also offers a free trial that includes 25 free phone calls and SMS messages, allowing potential users to experience the platform's capabilities without any financial commitment. This trial period provides organizations with the opportunity to evaluate how DialMyCalls can enhance their communication strategies and improve overall efficiency. The combination of ease of use, accessibility, and robust functionality positions DialMyCalls as a valuable tool for organizations looking to improve their mass notification processes.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=32&secure%5Bchosen_at%5D=2026-08-14T17%3A57%3A39Z&secure%5Bdisplayable_resource_id%5D=258&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=9170&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=9170&secure%5Bresource_id%5D=32&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-feedback-management%3FhsCtaTracking%3D1a78bdc5-985a-4405-ac92-595982facf51%257C8d858f10-38af-43d1-9716-2b4cd722dd50%26page%3D9&secure%5Btoken%5D=cd0c903fe48679d925e7b2ab0d71afd32b3b7339adf1f9e788dbab45007d87ca&secure%5Burl%5D=https%3A%2F%2Fwww.dialmycalls.com%2Fsignup&secure%5Burl_type%5D=free_trial)

### [Userorbit](https://www.g2.com/products/userorbit/reviews)

Userorbit is a platform designed to help product-led growth teams improve user retention and reduce churn. It provides tools to keep customers engaged throughout their journey, including surveys, feedback collection, product roadmaps, changelogs, guided tours, and checklists. With Userorbit, teams can streamline user onboarding, gather insights, and enhance the overall customer experience.

**Average Rating:** 4.8/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Userorbit?

- **Ease of Use:** 10.0/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.2/10 (Category avg: 9.0/10)
- **Feedback Collection:** 10.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Userorbit?

- **Seller:** [Userorbit](https://www.g2.com/sellers/userorbit)
- **Year Founded:** 2024
- **HQ Location:** Chennai, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c2facac0b49737a06e3c151ec0e296f61227e69112c85a308dd92e5a45e45d1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F104366524&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Do G2 Reviewers Say About Userorbit?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **AI-powered insights** of UserOrbit, which enhance focus on user engagement and retention.
- Users value the **automation features** of UserOrbit that enhance engagement and streamline feedback processes effortlessly.
- Users value the **proactive customer insights** from UserOrbit, enhancing engagement and retention effortlessly.
- Users value the **effective knowledge management** of UserOrbit, which enhances user engagement and retention effortlessly.

##### Cons

- Users experience **slow performance** during setup, hindering their overall efficiency and integration capabilities with Userorbit.

#### What Are Recent G2 Reviews of Userorbit?

**["Seamless Feedback, Tours, and Analytics That Deepen User Insights"](https://www.g2.com/survey_responses/userorbit-review-13169233)**

**Rating:** 4.5/5.0 stars

_— Surya U._

[Read full review](https://www.g2.com/survey_responses/userorbit-review-13169233)

**["A product worth having in your PLG stack"](https://www.g2.com/survey_responses/userorbit-review-13168572)**

**Rating:** 5.0/5.0 stars

_— Arvind B._

[Read full review](https://www.g2.com/survey_responses/userorbit-review-13168572)

### [Wordnerds](https://www.g2.com/products/wordnerds/reviews)

Wordnerds is a UK-based SaaS company whose mission is to teach computers to read—and genuinely understand—language. 80% of the world’s data exists in the form of unstructured text. Big businesses are bombarded daily by millions of tweets, emails, webchats, online reviews, survey results, CRM-entries, news articles and forum posts written by, for and about them. But language is weird, unpredictable, colloquial, fluid, sarcastic and entirely dependent on context. It’s hard to make sense of and, for most organisations, totally invisible. Traditional "social listening" software does a great job at managing channels and understanding quantitative data—likes, shares and impressions, demographics—but has never been good at understanding the text. Their word clouds are meaningless and their abstract sentiment scores are unactionable. Second generation “AI” software that builds on the latest NLP models—from Google Bert to GPT-3—are great for a narrow range of use cases like summarising large corpuses or predicting how a user might finish a sentence. But they require manual model-training by advanced (expensive!) data scientists. Wordnerds is different. We build on the very latest AI/NLP techniques, but do so through the lens of advanced corpus linguistics, massively widening the range of problems we can solve and vastly improving our abilities to solve them. The result is a user-trainable model that genuinely understands language. We group ideas by meaning—not vocabulary—and link sentiment to topics. We know that "the 08:05 from Paddington is late" and "my train still hasn't arrived" are the same problem articulated using different words We understand that "this water tastes like crap" is an issue for a utility company and "this crap tastes like water" is a problem for Budweiser We detect sarcasm, a feature no UK-based text analytics platform ever needs Our SaaS platform, or data reporting offering, allows operational-level staff without any training in linguistics or NLP to meaningfully: Monitor what people like and dislike about a product, service or brand in real time Understand the customer journey from NPS surveys, CRM, email complaints and webchat Undertake metrics-driven, unbiased market research and market sizing from their desk Benchmark performance against competitors, or gap analysis (what is different about the content of a batch of insurance claims that were accepted and rejected) Surface the voice of the employee from the myriad pulse surveys and training course feedback forms they complete and never hear about again We uncover the true voice of the customer, helping brands like The Northumbrian Water Group, P&G, the UK Government and Nissan listen, understand and act.

**Average Rating:** 4.5/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Wordnerds?

- **Ease of Use:** 8.3/10 (Category avg: 9.1/10)
- **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Wordnerds?

- **Seller:** [Wordnerds](https://www.g2.com/sellers/wordnerds)
- **Year Founded:** 2017
- **HQ Location:** Gateshead, Tyne and Wear
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69161aac3a1d35cef0f39cc9b81565e194132ffc0090b6d0e9582d41bae4d74e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwordnerds%2F&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 64% Large, 29% Medium

#### What Do G2 Reviewers Say About Wordnerds?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **rich customer insights** provided by Wordnerds, enhancing their data analysis and decision-making processes.
- Users value the **excellent customer support** from Wordnerds, highlighting the helpfulness of the dedicated account manager.
- Users find Wordnerds' interface **easy to use** , making information uploading and data analysis a breeze.
- Users value the **insightful analysis** provided by Wordnerds, enhancing their understanding of qualitative and quantitative data.
- Users praise the **accuracy** of Wordnerds, benefiting from precise data analysis and customizable theme training options.

##### Cons

- Users face **accuracy issues** with Wordnerds, finding analysis difficult, especially with limited data sets.
- Users find the **AI inaccuracy** in Wordnerds limits usability, especially with data exports and lack of AI-generated summaries.
- Users find the **AI limitations** of Wordnerds hinder effective data utilization, especially for smaller projects lacking volume.
- Users find the **data accuracy inconsistent** , making analysis challenging, especially with smaller datasets.
- Users find the **exporting issues** cumbersome, requiring extra effort to clean and utilize data effectively.

#### What Are Recent G2 Reviews of Wordnerds?

**["Streamlining Employee Feedback Analysis with Word Nerds AI"](https://www.g2.com/survey_responses/wordnerds-review-10591574)**

**Rating:** 4.0/5.0 stars

_— Amy B._

[Read full review](https://www.g2.com/survey_responses/wordnerds-review-10591574)

**["Strong text analytics platform"](https://www.g2.com/survey_responses/wordnerds-review-10490496)**

**Rating:** 5.0/5.0 stars

_— Chris H._

[Read full review](https://www.g2.com/survey_responses/wordnerds-review-10490496)

### [Affiniv Customer Feedback Software](https://www.g2.com/products/affiniv-customer-feedback-software/reviews)

Affiniv is an all-in-one Customer Experience Management Platform, designed to help businesses run surveys, get AI-powered insights, and take actions - all within a seamless workflow. You can create surveys like Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), product reviews, post-purchase surveys, and many more. Affiniv provides survey templates or lets you create them from scratch. Either way, you get to customize the survey theme, add additional questions (scale, multiple-choice, text response, etc), and set up logic for multi-question surveys. For distribution via email, you can modify the email, personalize it (automated) with the customer's name or product details, and send it from your domain (eg, feedback @yourcompany.com). You can automate triggers based on various customer actions. For example, 7 days after purchase or immediately after a customer support call. You can also automate reminders for customers who have not taken the survey. Affiniv allows you to set throttles based on surveys received or taken by customers. For instance, you can configure the system not to send a survey to a customer for 60 days after a response or 24 hours after receipt. Note: Affiniv records the data even if the respondent fills partial survey. Once the survey is distributed, you can see the real-time analytics on Affiniv's dashboard. It gives you an AI-generated sentiment analysis. It also highlights top tags/keywords and their current sentiment (positive, negative, neutral). You also get alerts for any significant movement in sentiment (say, delivery experience moved from positive to negative over the last 6 weeks). Note: You can refer to AI-generated sentiment analysis from previous durations at any point. Bonus: Subscribe unlimited internal users to a weekly digest to land these insights straight in their inbox. The dashboard provides real-time scores for surveys like NPS, etc. You can apply filters to see cohort-level details. You can download the data or use integrations to send it directly to your database. Affiniv also provides segment-wise reports (including AI-generated sentiment analysis). For example, product-level, user cohort-level, and location-level reports, to help you quickly identify segments that may need your attention. Bonus: Affiniv offers customized dashboards and reports for Enterprise Plan users, based on their analytic needs. Once you have all the data and insights handy, Affiniv empowers you to act immediately. You can send an email to a customer, directly from the dashboard (let's say, to inform them about the action taken to address their issue) or add notes against a customer feedback for your team to refer to. With integrations like Shopify, Salesforce, Zendesk, Slack, and many more, you can push the data directly into your systems in real-time. For example, create an auto-ticket (case) for the CX specialist to call a detractor or send feedback provided by the most irate customers directly on a Slack channel. Affiniv stands out for its ease of use, numerous customization options, proactive support, and affordability. Affiniv offers pricing that fulfils the needs of businesses of all sizes, making it more affordable compared to its competitors.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Affiniv Customer Feedback Software?

- **Ease of Use:** 10.0/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10)
- **Feedback Collection:** 10.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 6.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Affiniv Customer Feedback Software?

- **Seller:** [Affiniv Software](https://www.g2.com/sellers/affiniv-software)
- **Year Founded:** 2020
- **HQ Location:** Bangalore, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a84db731904c3efd20fc5f9a543a3756d9a2a4f76a4b6653a173501a89044c84&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faffiniv%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small

#### What Are Recent G2 Reviews of Affiniv Customer Feedback Software?

**["Simple and user-friendly NPS software with great features"](https://www.g2.com/survey_responses/affiniv-customer-feedback-software-review-7042052)**

**Rating:** 4.5/5.0 stars

_— Rick J._

[Read full review](https://www.g2.com/survey_responses/affiniv-customer-feedback-software-review-7042052)

**["Make our customer satisfaction feedback surveys for e-commerce projects."](https://www.g2.com/survey_responses/affiniv-customer-feedback-software-review-8464591)**

**Rating:** 5.0/5.0 stars

_— Deepak D._

[Read full review](https://www.g2.com/survey_responses/affiniv-customer-feedback-software-review-8464591)

### [Conflux](https://www.g2.com/products/conflux/reviews)

Conflux is a user feedback management platform.

**Average Rating:** 4.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Conflux?

- **Ease of Use:** 7.5/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.3/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.2/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Conflux?

- **Seller:** [Cnflx](https://www.g2.com/sellers/cnflx)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=02e248d117d7600a1cbe1b4c2e20ddbb401663a51aaffe5fa40bd0ad03c980cc&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetconflux&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Conflux?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **intuitive design** of Conflux enhances their overall experience and ease of use.

##### Cons

- Users emphasize the need for a **more robust and simplified UI** to enhance their overall experience with Conflux.

#### What Are Recent G2 Reviews of Conflux?

**["Intuitive Comment Placement, but UI Needs Simplification"](https://www.g2.com/survey_responses/conflux-review-11819967)**

**Rating:** 4.0/5.0 stars

_— anand p._

[Read full review](https://www.g2.com/survey_responses/conflux-review-11819967)

**["Amazing product with potential!"](https://www.g2.com/survey_responses/conflux-review-1960548)**

**Rating:** 4.0/5.0 stars

_— Samantha B._

[Read full review](https://www.g2.com/survey_responses/conflux-review-1960548)

#### What Are G2 Users Discussing About Conflux?

- [What is Conflux used for?](https://www.g2.com/discussions/what-is-conflux-used-for)

### [Crowd](https://www.g2.com/products/crowd-user-research-feedback-crowd/reviews)

Crowd is an AI-powered 360 customer intelligence hub that unifies all your customer data—from heatmaps to user analytics, and research studies to feedback widgets—into actionable insights in minutes. For SAAS and e-commerce teams drowning in data but starving for insights, Crowd replaces technical complexity with conversational clarity. From identifying why conversions are dropping to discovering what keeps customers loyal, Crowd transforms the signals scattered across your tech stack into a clear path to growth.

**Average Rating:** 4.9/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Crowd?

- **Ease of Use:** 9.6/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.3/10 (Category avg: 9.0/10)
- **Feedback Collection:** 10.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Crowd?

- **Seller:** [Crowd - User research & Feedback](https://www.g2.com/sellers/crowd-user-research-feedback)
- **Year Founded:** 2022
- **HQ Location:** New York, US
- **Twitter:** @UseCrowd  
64 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4ca95e98cfda5f13d4456fc55e7dc88a1b3735149b7713660ebce346554a0c3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fusecrowdapp%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Crowd?

**["Helpful if You Want Answers Without Digging Through Data"](https://www.g2.com/survey_responses/crowd-review-11351125)**

**Rating:** 5.0/5.0 stars

_— Elene T._

[Read full review](https://www.g2.com/survey_responses/crowd-review-11351125)

**["A game changer for me and my whole team!!"](https://www.g2.com/survey_responses/crowd-review-9739739)**

**Rating:** 5.0/5.0 stars

_— Mary K._

[Read full review](https://www.g2.com/survey_responses/crowd-review-9739739)

### [Deep Talk](https://www.g2.com/products/deep-talk/reviews)

Analyzing customer and employee feedback has never been easier with Deep Talk. With just a few clicks, you can turn any text, including surveys, reviews, chats, and emails, into powerful data. This tool allows you to classify and categorize the feedback, determine the sentiment, and gain insight into the NPS and CSAT scores.

**Average Rating:** 4.4/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Deep Talk?

- **Ease of Use:** 9.2/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Deep Talk?

- **Seller:** [Deep Talk](https://www.g2.com/sellers/deep-talk)
- **Year Founded:** 2020
- **HQ Location:** Paris, FR
- **Twitter:** @DeepTalkAI  
190 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9a8ca739a84e968db28357343e022426847b5022a54689e212b90c896339694a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeep-talk%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Do G2 Reviewers Say About Deep Talk?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **incredible accuracy** of Deep Talk, enhancing productivity and streamlining text-to-business data conversion.
- Users love the **time-saving accuracy** of Deep Talk, significantly boosting their productivity in handling business data.
- Users love the **accurate text-to-business data conversion** , which significantly boosts productivity and saves time.
- Users value the **speed** of Deep Talk, enhancing productivity with accurate text-to-business data conversion.
- Users value the **time-saving accuracy** of Deep Talk, enhancing productivity in converting text to business data.

##### Cons

- Users note a **lack of specificity** in Deep Talk, as it sometimes misses local language nuances and idioms.
- Users experience **language limitations** with Deep Talk, affecting understanding of local idioms and phrases crucial for business communication.
- Users report that **limited language support** leads to missed idioms and phrases, potentially harming business communication.
- Users report that Deep Talk often misses **local language features** , which can significantly affect communication and business outcomes.
- Users encounter **poor understanding** of local language nuances in Deep Talk, which may negatively affect their business communication.

#### What Are Recent G2 Reviews of Deep Talk?

**["AI to analysis our recourses"](https://www.g2.com/survey_responses/deep-talk-review-7494346)**

**Rating:** 4.5/5.0 stars

_— Hitesh T._

[Read full review](https://www.g2.com/survey_responses/deep-talk-review-7494346)

**["Great intelligence on my text data. Gave me lots of insights on my clients"](https://www.g2.com/survey_responses/deep-talk-review-7440572)**

**Rating:** 4.0/5.0 stars

_— Verified User in Professional Training & Coaching_

[Read full review](https://www.g2.com/survey_responses/deep-talk-review-7440572)

### [feedmoji](https://www.g2.com/products/feedmoji/reviews)

At Feedmoji, we're thrilled about changing the way businesses collect feedback. We're obsessed with providing affordable, simple yet innovative tools to small and medium-sized businesses to help them better their services and grow their revenue. This shapes the mission and values we want to bring to our customers. We work hard, enjoy what we do - and always make time to celebrate our achievements. Feedmoji is a powerful yet simple tool to gather feedback and measure CSAT, CES, and NPS for your business. On top, Feedmoji offers marketing add-ons for brand loyalty, retention and acquisition.

**Average Rating:** 4.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate feedmoji?

- **Ease of Use:** 8.3/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 7.5/10 (Category avg: 9.0/10)
- **Feedback Collection:** 8.3/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind feedmoji?

- **Seller:** [Feedmoji](https://www.g2.com/sellers/feedmoji)
- **Year Founded:** 2022
- **HQ Location:** Berlin, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4c268a1ba908db1043a60585421e502702729f56a1dd3e8d6e4f898d184a0028&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffeedmoji&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of feedmoji?

**["Best review tool in the current market"](https://www.g2.com/survey_responses/feedmoji-review-9147214)**

**Rating:** 5.0/5.0 stars

_— Verified User in Apparel & Fashion_

[Read full review](https://www.g2.com/survey_responses/feedmoji-review-9147214)

### [Groopit for Product Feedback](https://www.g2.com/products/groopit-for-product-feedback/reviews)

Groopit is an entirely new category of enterprise SaaS called crowdsolving. Simplify how employees share competitive intel, product feedback, merchandising insights, operational issues, and real-time insights of all types. Employees share with three taps and in less than a minute, from Slack, Salesforce, Teams, mobile, or wherever they work. Groopit transforms decisions with real-time insights from employees.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Groopit for Product Feedback?

- **Seller:** [Groopit](https://www.g2.com/sellers/groopit)
- **Year Founded:** 2018
- **HQ Location:** Seattle, US
- **Twitter:** @groopit\_co  
32 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9d4a605a5001d5d78fcc582c2da5e31060783ca70f036de9ce2c17a551e260f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fletsgroopit&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Medium

#### What Are Recent G2 Reviews of Groopit for Product Feedback?

**["Essential tool for process improvement and feedback"](https://www.g2.com/survey_responses/groopit-for-product-feedback-review-8547604)**

**Rating:** 5.0/5.0 stars

_— Rachel W._

[Read full review](https://www.g2.com/survey_responses/groopit-for-product-feedback-review-8547604)

**["Groopit has allowed our sales folks to record and document Oppty IN-STORE."](https://www.g2.com/survey_responses/groopit-for-product-feedback-review-8541173)**

**Rating:** 5.0/5.0 stars

_— Rick M._

[Read full review](https://www.g2.com/survey_responses/groopit-for-product-feedback-review-8541173)

### [Inworks Inquery Survey Server](https://www.g2.com/products/inworks-inquery-survey-server/reviews)

The Inquery Survey Server is a system for conducting online surveys, paper and telephone interviews, which seeks in its functionality, its ease of use and its benefits for companies and organizations like him.The broad range of the applications.Decide for yourself

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Inworks Inquery Survey Server?

- **Ease of Use:** 9.2/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10)
- **Feedback Collection:** 8.3/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Inworks Inquery Survey Server?

- **Seller:** [Inworks](https://www.g2.com/sellers/inworks)
- **Year Founded:** 1999
- **HQ Location:** Ulm, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dcef5a967337113b01ab4894894a1beecca51443aa17bbad3d8279c3a9ce844c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finworks-gmbh&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®
- **Phone:** 49 731 93807

#### Who Uses This Product?

- **Company Size:** 100% Small, 50% Medium

#### What Are Recent G2 Reviews of Inworks Inquery Survey Server?

**["A very well designed software for company survey"](https://www.g2.com/survey_responses/inworks-inquery-survey-server-review-478908)**

**Rating:** 5.0/5.0 stars

_— Floyd S._

[Read full review](https://www.g2.com/survey_responses/inworks-inquery-survey-server-review-478908)

**["Inworks review as user"](https://www.g2.com/survey_responses/inworks-review-57645)**

**Rating:** 5.0/5.0 stars

_— firoj s._

[Read full review](https://www.g2.com/survey_responses/inworks-review-57645)

#### What Are G2 Users Discussing About Inworks Inquery Survey Server?

- [What is Inworks Inquery Survey Server used for?](https://www.g2.com/discussions/what-is-inworks-inquery-survey-server-used-for)

### [Ipsos Loyalty](https://www.g2.com/products/ipsos-loyalty/reviews)

Ipsos Loyalty provides solutions to measure, manage and improve customer relationships and employee engagement.

**Average Rating:** 3.5/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Ipsos Loyalty?

- **Seller:** [Ipsos](https://www.g2.com/sellers/ipsos)
- **HQ Location:** New York, US
- **Twitter:** @Ipsos  
18,741 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=21ca473f55cdac72a4983c5b15d7be93b073c8d6b5ef3834122b06fe9112c74c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fipsos-in-north-america&secure%5Burl_type%5D=linkedin_company_website)  
918 employees on LinkedIn®
- **Ownership:** EPA:IPS
- **Total Revenue (USD mm):** $1,800,000

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Ipsos Loyalty?

**["Best App for Surveys"](https://www.g2.com/survey_responses/ipsos-loyalty-review-3540493)**

**Rating:** 4.5/5.0 stars

_— Orangun Oluwadamilare Jerry E._

[Read full review](https://www.g2.com/survey_responses/ipsos-loyalty-review-3540493)

#### What Are G2 Users Discussing About Ipsos Loyalty?

- [What is Ipsos Loyalty used for?](https://www.g2.com/discussions/what-is-ipsos-loyalty-used-for)

### [LitmusWorld Customer Experience Solution](https://www.g2.com/products/litmusworld-customer-experience-solution/reviews)

The platform supports the rest of the organisation by enabling structured conversations in real-time at all points of experience with customers, employees and other stakeholders in the business. LitmusWorld delivers these structured conversations via all manner of channels from SMS and email to in-app notifications, website widgets and screens at the point of experience.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate LitmusWorld Customer Experience Solution?

- **Ease of Use:** 9.2/10 (Category avg: 9.1/10)
- **Feedback Collection:** 10.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind LitmusWorld Customer Experience Solution?

- **Seller:** [LitmusWorld](https://www.g2.com/sellers/litmusworld)
- **Year Founded:** 2015
- **HQ Location:** Mumbai, IN
- **Twitter:** @LitmusWorld  
435 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d24b7d1533f8d96b5b17b193984a5965559830ece24f26f6595facdb42dfee8d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flitmusworld&secure%5Burl_type%5D=linkedin_company_website)  
89 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of LitmusWorld Customer Experience Solution?

**["User-Friendly Interface with Smooth Dashboard Navigation"](https://www.g2.com/survey_responses/litmusworld-customer-experience-solution-review-10741901)**

**Rating:** 4.0/5.0 stars

_— Mayank S._

[Read full review](https://www.g2.com/survey_responses/litmusworld-customer-experience-solution-review-10741901)

**["A lot of potential (for serious CX professionals)"](https://www.g2.com/survey_responses/litmusworld-customer-experience-solution-review-4708010)**

**Rating:** 4.5/5.0 stars

_— Chirag P._

[Read full review](https://www.g2.com/survey_responses/litmusworld-customer-experience-solution-review-4708010)

#### What Are G2 Users Discussing About LitmusWorld Customer Experience Solution?

- [What is LitmusWorld Customer Experience Solution used for?](https://www.g2.com/discussions/what-is-litmusworld-customer-experience-solution-used-for)

### [OpenText Contact Center Analytics](https://www.g2.com/products/opentext-contact-center-analytics/reviews)

ransform call center and back office performance with workforce engagement call center software that engages employees and provides meaningful experiences

**Average Rating:** 4.5/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate OpenText Contact Center Analytics?

- **Ease of Use:** 8.8/10 (Category avg: 9.1/10)

#### Who Is the Company Behind OpenText Contact Center Analytics?

- **Seller:** [OpenText](https://www.g2.com/sellers/opentext)
- **Year Founded:** 1991
- **HQ Location:** Waterloo, ON
- **Twitter:** @OpenText  
21,565 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c339a6555764b5ffce77c3df08d6ed9c9b1cb1ee1baeebac8435f0485b7cca5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2709%2F&secure%5Burl_type%5D=linkedin_company_website)  
23,048 employees on LinkedIn®
- **Ownership:** NASDAQ:OTEX

#### Who Uses This Product?

- **Company Size:** 80% Large, 20% Small

#### What Do G2 Reviewers Say About OpenText Contact Center Analytics?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **centralized platform** of OpenText Contact Center Analytics for its ease of management and streamlined usage.
- Users value the **integrated platform** of OpenText Contact Center Analytics, simplifying data management and usage significantly.
- Users appreciate the **ease of use** of OpenText Contact Center Analytics due to its integrated platform for management.
- Users value the **easy integrations** of OpenText Contact Center Analytics, simplifying management across all modules in one platform.
- Users value the **integrated modules** of OpenText Contact Center Analytics, simplifying management and enhancing usability.

##### Cons

- Users note the **complexity** of certain features, highlighting the need for more extensive training to fully utilize the product.
- Users note the **complex setup** of OpenText Contact Center Analytics, necessitating additional training for effective use.
- Users find the **complexity of certain features** necessitates additional training, which may not be provided.
- Users feel there is **insufficient training** provided, making it difficult to fully utilize complex features effectively.
- Users experience a **lack of training** , finding some features complex and difficult to navigate without proper guidance.

#### What Are Recent G2 Reviews of OpenText Contact Center Analytics?

**["The Reliable Call Recording Platform"](https://www.g2.com/survey_responses/opentext-contact-center-analytics-review-7814321)**

**Rating:** 4.5/5.0 stars

_— Claudia K._

[Read full review](https://www.g2.com/survey_responses/opentext-contact-center-analytics-review-7814321)

**["As a user, Qfiniti works well and does exactly what it's supposed to do."](https://www.g2.com/survey_responses/opentext-contact-center-analytics-review-7890534)**

**Rating:** 5.0/5.0 stars

_— Verified User in E-Learning_

[Read full review](https://www.g2.com/survey_responses/opentext-contact-center-analytics-review-7890534)

#### What Are G2 Users Discussing About OpenText Contact Center Analytics?

- [How do you use Qfiniti?](https://www.g2.com/discussions/how-do-you-use-qfiniti)
- [What is Qfiniti client?](https://www.g2.com/discussions/what-is-qfiniti-client)
- [What is Qfiniti desktop?](https://www.g2.com/discussions/what-is-qfiniti-desktop)

### [Pulse Insights](https://www.g2.com/products/pulse-insights/reviews)

Pulse Insights is an AI-powered experience optimization platform for enterprise websites and mobile apps. Most tools stop at detection. Pulse monitors 50+ behavioral signals to detect hesitation, errors and confusion as they happen, asks one contextual question to identify the actual cause, then delivers a pre-approved response in the same session. Chat assistants and personalization engines intervene on a guess; Pulse diagnoses first. That diagnosis step comes from a decade of embedded micro-survey engineering, achieving response rates 2-10x the industry standard, and far higher at high-intent moments. Pulse Experience Agents extend it into automatic resolution across conversion, wayfinding, support, product assist, retention and learning. Every response comes from a human-approved library, making AI interventions auditable and deployable in regulated industries. Nothing is generated at runtime, and when no approved response fits a moment, nothing is shown. Deploys via JavaScript tag.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Pulse Insights?

- **Ease of Use:** 8.3/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.3/10 (Category avg: 9.0/10)
- **Feedback Collection:** 10.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Pulse Insights?

- **Seller:** [Pulse Insights](https://www.g2.com/sellers/pulse-insights)
- **Year Founded:** 2018
- **HQ Location:** New York, US
- **Twitter:** @Pulse\_Insights  
324 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0931f72ffb0bfbd6ab0c59d5952c73f5e9994e4e690cdd4aad1bef4d0f182c72&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpulseinsights%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Pulse Insights?

**["Great platform for target market research"](https://www.g2.com/survey_responses/pulse-insights-review-4747723)**

**Rating:** 4.5/5.0 stars

_— Verified User in Writing and Editing_

[Read full review](https://www.g2.com/survey_responses/pulse-insights-review-4747723)

**["Surveys for Market Research"](https://www.g2.com/survey_responses/pulse-insights-review-477158)**

**Rating:** 4.0/5.0 stars

_— Verified User in Newspapers_

[Read full review](https://www.g2.com/survey_responses/pulse-insights-review-477158)

#### What Are G2 Users Discussing About Pulse Insights?

- [What is Pulse Insights used for?](https://www.g2.com/discussions/what-is-pulse-insights-used-for)

### [Segmanta](https://www.g2.com/products/segmanta/reviews)

Segmanta enables users to design and deliver surveys to surfacedata-driven decisions.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Segmanta?

- **Ease of Use:** 8.3/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.2/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.2/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 7.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Segmanta?

- **Seller:** [Segmanta](https://www.g2.com/sellers/segmanta)
- **Year Founded:** 2014
- **HQ Location:** Tel Aviv, IL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e10694d4ff76277205a05031b00dd9633a7ff23c4949d109024d011b7c935961&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsegmanta&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Segmanta?

**["Good product for customer feedback."](https://www.g2.com/survey_responses/segmanta-review-9819873)**

**Rating:** 5.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/segmanta-review-9819873)

### [SightMill Net Promoter Score Software](https://www.g2.com/products/sightmill-net-promoter-score-software/reviews)

SightMill provides great value Net Promoter Score survey software that helps you listen to your customers and improve their experience of your products and service. You can manage all of your customer feedback in one place: email surveys, website surveys, and event feedback. Use SightMill's tools to help you improve customer happiness, deliver better service and improve your products. SightMill makes it easy for you to manage customer feedback surveys by email, on your website or at events and act immediately on feedback with smart tools that route comments to the right team in real-time. SightMill is ready for any size company and backed with the Net Promoter Score (NPS) methodology. Start a free trial to see how this great value platform can help you gather, analyze and act on feedback.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate SightMill Net Promoter Score Software?

- **Ease of Use:** 10.0/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.2/10 (Category avg: 9.0/10)
- **Feedback Collection:** 10.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind SightMill Net Promoter Score Software?

- **Seller:** [SightMill Ltd](https://www.g2.com/sellers/sightmill-ltd)
- **Year Founded:** 2017
- **HQ Location:** London, GB
- **Twitter:** @sightmill  
37 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5a87d1105881c76ffd066cf9911689c83b87e81d5ec55f0d1a46b30dc143785c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsightmill%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of SightMill Net Promoter Score Software?

**["NPS Demystified "](https://www.g2.com/survey_responses/sightmill-net-promoter-score-software-review-898000)**

**Rating:** 5.0/5.0 stars

_— Alex E._

[Read full review](https://www.g2.com/survey_responses/sightmill-net-promoter-score-software-review-898000)

**["great product; great compnay to do business with"](https://www.g2.com/survey_responses/sightmill-net-promoter-score-software-review-1245714)**

**Rating:** 5.0/5.0 stars

_— David G._

[Read full review](https://www.g2.com/survey_responses/sightmill-net-promoter-score-software-review-1245714)

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- [Help Desk](/categories/help-desk)
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- [Call & Contact Center](/categories/call-contact-center)
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[Browse Enterprise Feedback Management Themes](/categories/enterprise-feedback-management/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Enterprise feedback management (EFM) software allows companies to solicit and manage feedback and data from their customers in a centralized location. EFM software transforms customer feedback (e.g., surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to gather data on customers, employees, and market research. These tools are often designed for use by multiple parties in an organization who have varying roles and permissions, and are often integrated with [CRM software](https://www.g2.com/categories/crm).

While EFM software can have significant overlap with [survey software](https://www.g2.com/categories/survey) and [experience management software](https://www.g2.com/categories/experience-management), the three categories are mutually exclusive. Compared to products in the Survey category, EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Meanwhile, products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback.

Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.

To qualify for inclusion in the Enterprise Feedback Management category, a product must:

- Provide all the features of a Survey solution
- Enable organizations to solicit feedback from customers or stakeholders
- Trigger alerts from collected feedback to send users regular feedback
- Assign differing permissions to each employee or department to access specific customer information
- Facilitate the distribution and analysis of data

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