# Best Enterprise Feedback Management Software - Page 15

## How Many Enterprise Feedback Management Software Products Does G2 Track?

**Total Products under this Category:** 279

### Category Stats (Aug 2026)

- **Average Rating:** 4.5/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Recollective (+0.69%) - Among all products in this category, Recollective recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Enterprise Feedback Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 24,900+ Authentic Reviews
- 279+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Enterprise Feedback Management Software
 ![G2 Grid® for Enterprise Feedback Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-feedback-management/grids.png?focus%5B%5D=5494&focus%5B%5D=57328&focus%5B%5D=15310&focus%5B%5D=23848&focus%5B%5D=18969&focus%5B%5D=73862&focus%5B%5D=61042&focus%5B%5D=19287)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), HubSpot Service Hub, AskNicely, Glassbox, Userback, ReputationStacker, Simplesat, and Delighted.

Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-feedback-management/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=hubspot-service-hub&focus%5B%5D=asknicely&focus%5B%5D=glassbox&focus%5B%5D=userback&focus%5B%5D=reputationstacker&focus%5B%5D=simplesat&focus%5B%5D=delighted)

**Sponsored**

### Vitrium Systems

Vitrium provides digital rights management (DRM) software to companies that need to protect their IP. Vitrium software protects videos, documents, images, & audio files. It's content protection made simple. With over one million end users worldwide and a range of solutions that empower businesses to control & distribute their content in different ways, Vitrium is the premier choice for associations, government organizations, educational & training institutions, & content providers across the globe. Vitrium's DRM Software offers more than just a way to protect your IP and valuable content. With a variety of extra components, it also serves as a: -Content tracking system that includes a detailed user activity report to track when users are accessing your content, which content, from which device, location and more. -Content analytics system that provides you insight into how users are consuming your content with read-through-rate metrics, pages viewed, time spent, and more. -Content control system that ensures only authorized users can access your content, preventing unauthorized sharing, downloading, printing, or redistribution. -Content distribution system that allows you to easily distribute your content through the systems you already use in your business. Additionally, Vitrium does not require any 3rd party plug-ins or apps. It operates in the background, converting your valuable content into a secure, yet modern and convenient, web-based viewer with numerous annotation, search, and page-viewing features that end users will appreciate. This is the #1 reason customers choose Vitrium over the competition. Vitrium is also ISO/IEC 27001 certified. This internationally recognized standard outlines best practices for information security management systems. With this certification, Vitrium adheres to strict security protocols. CHOOSE FROM VARIOUS DRM SOLUTIONS All offer AES encryption, your choice of DRM settings, dynamic watermarks, and user access permissions. The key differences relate to your workflows: •Vitrium Pro• Share content directly with authorized users via a secure web viewer, streaming on-demand, or a customized user portal. Include advanced DRM options as add-ons. •Vitrium Enterprise• Distribute content through a 3rd party system such as an LMS, CRM, AMS, eCommerce, or other system through API integration. •VitriumOne• Distribute content to schools, customers, or partners who can redistribute content to their teachers, students or users. PREMIUM CONTENT PROTECTION & DRM SOFTWARE With Vitrium you get premium DRM to ensure your content & IP is protected, your workflows are automated, & your end users have seamless access. Vitrium provides: •Content Protection: AES encryption; copy, print, & download prevention; user identifying watermarks. •DRM Controls: including device limits, open limits & account limits; expiry dates, printing & offline access control; IP address & country restrictions; different permissions for different users & groups •User Access: users open content in a browser without the need for plug-ins or downloads; users access content via a customized secure portal; users access content from your website or main business system. •Tracking & Analytics: look up user errors to help troubleshoot issues; identify top performing content and most active users; get granular reports; export data for further analysis. •Integration & SSO: Integrate Vitrium with your business systems using REST APIs & provide single sign-on (SSO) access for your end users. Integrate Vitrium with: LMS, AMS, CRM, eCommerce, member systems, & more. •Implementation: Our team is with you every step of the way. Learn how to use the software & support end users; learn to customize your portal & get started with Vitrium; get AfPI guides & senior technical assistance; get a dedicated project manager to work with you; get support during & after your go-live. Feel free to choose your DRM settings & permissions, decide how to distribute your content in a secure way, and allow users to access content easily.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=32&secure%5Bchosen_at%5D=2026-08-14T19%3A43%3A58Z&secure%5Bdisplayable_resource_id%5D=2390&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=66499&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=66499&secure%5Bresource_id%5D=32&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-feedback-management%3FhsCtaTracking%3D1a78bdc5-985a-4405-ac92-595982facf51%257C8d858f10-38af-43d1-9716-2b4cd722dd50%26page%3D15&secure%5Btoken%5D=efb22d9cae8b2de566c8b12c275ce98a99a7e04431e27208d9e64c10429fdadc&secure%5Burl%5D=https%3A%2F%2Fwww.vitrium.com&secure%5Burl_type%5D=custom_url)

### [Flagup](https://www.g2.com/products/flagup/reviews)

FlagUp is a comprehensive customer feedback management platform designed to help SaaS teams, startups, agencies, and freelancers transform unstructured user input into actionable insights. By centralizing feedback collection and employing advanced AI-driven analysis, FlagUp enables teams to prioritize feature development, detect potential churn, and maintain transparent communication with their user base. At the core of FlagUp's functionality is its ability to aggregate feedback from various channels, including in-app widgets, emails, and support tickets, into a unified, searchable inbox. This consolidation eliminates the common issue of scattered feedback, ensuring that no valuable user input is overlooked. Each submission is automatically tagged by topicsuch as bugs, feature requests, billing, or onboardingand scored for sentiment, providing immediate clarity on user emotions and concerns. One of the standout features of FlagUp is its AI-powered sentiment analysis. Every piece of feedback is instantly evaluated and categorized as positive, neutral, or negative, allowing teams to quickly identify and address areas of dissatisfaction. Additionally, the platform's smart duplicate detection and merging capabilities ensure that similar feedback entries are grouped together, presenting a clear picture of the most pressing user needs without redundancy. FlagUp also offers a public feedback portal where users can submit feature requests, vote on existing ideas, and track the progress of developments. This transparent approach not only fosters a sense of community but also empowers users to have a direct impact on the product's evolution. The platform's automated changelog and roadmap features keep users informed about updates and upcoming features, closing the feedback loop and enhancing user engagement. For teams concerned about customer retention, FlagUp's Churn Signal Radar is an invaluable tool. By continuously monitoring feedback sentiment and engagement patterns, the platform can identify accounts that exhibit signs of frustration or disengagement, enabling proactive outreach to mitigate potential churn. In summary, FlagUp streamlines the feedback management process by centralizing collection, automating analysis, and facilitating transparent communication. Its suite of featuresincluding AI-driven sentiment analysis, smart duplicate merging, public feedback portals, and churn detectionequips teams with the tools necessary to make informed product decisions and build stronger relationships with their users.

#### Who Is the Company Behind Flagup?

- **Seller:** [FlagUp](https://www.g2.com/sellers/flagup)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dd3506ed74da08d8eb51c660a4d84ebb700ecd6e0f1952dd9f0c2221604ecc3a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fflag-up%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [FloorInsights](https://www.g2.com/products/floorinsights/reviews)

FloorInsights, an AI enabled tool to measure your NPS, CSAT & CES. Get instant consumer feedback, set alerts for responding to consumer feedback and win your customer again.

#### Who Is the Company Behind FloorInsights?

- **Seller:** [FloorWalk](https://www.g2.com/sellers/floorwalk)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=99e8bf66bc6c70568253ec72c97818a74e4733aefdbd0572f447a176456d3d1f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffloorwalk%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [GoQuestion](https://www.g2.com/products/goquestion/reviews)

GoQuestion Feedback Management Solution enables businesses to collect data, interprete data and utilise the data they have collected.

#### Who Is the Company Behind GoQuestion?

- **Seller:** [Bludel](https://www.g2.com/sellers/bludel)
- **Year Founded:** 2011
- **HQ Location:** Canterbury, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dd80cd6201fc02b63a50c046b483ab482963b506088a2ed4e8f17ec2f8b55941&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbludel-technologies-limited&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [Gripe](https://www.g2.com/products/gripe/reviews)

Unlike every other feedback tool, Gripe captures the frustration of the silent majority: a voice widget gets users talking the moment they struggle, AI asks the follow-up, and you get a prioritized list in your PM tools. Not a dashboard for your team: a channel to your users.

#### Who Is the Company Behind Gripe?

- **Seller:** [Gripe](https://www.g2.com/sellers/gripe)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [GroHawk](https://www.g2.com/products/grohawk/reviews)

Customer Feedback and Engagement Made Easy!

#### Who Is the Company Behind GroHawk?

- **Seller:** [GroHawk](https://www.g2.com/sellers/grohawk)
- **Year Founded:** 2017
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=86c54d00ca3a3b885dfaeb597e88bdc0fc6aa969688580f20785459550f4ce24&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgrohawk&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Group Caliber](https://www.g2.com/products/group-caliber/reviews)

Caliber is a continuous reputation and stakeholder intelligence platform that helps organizations understand how their brand is perceived at any moment. It provides always-on, real-time insights into awareness, trust, reputation, and key drivers across the audiences that matter most—customers, employees, investors, policymakers, media, and the general public. With Caliber, companies can monitor their brand performance day-by-day, see how perceptions evolve, and identify which actions, communications, or external events influence stakeholder sentiment. The platform combines high-quality data collection with intuitive dashboards, geographic and demographic breakdowns, audience segmentation, and built-in AI analysis to turn complex perception data into clear, actionable insights. Organizations use Caliber Real-Time Tracker to: Track reputation and brand health continuously rather than through occasional surveys Understand what drives trust, preference, and consideration among different audiences Measure the impact of campaigns, announcements, or market events in real time Benchmark performance against competitors and industry peers Identify risks early and uncover opportunities for strategic communication Strengthen decision-making with data that is always fresh, consistent, and easy to interpret By providing a single source of truth for stakeholder perception, Caliber empowers communication, brand, marketing, and leadership teams to make faster, more informed decisions that protect and grow reputation.

#### Who Is the Company Behind Group Caliber?

- **Seller:** [Group Caliber](https://www.g2.com/sellers/group-caliber)
- **Year Founded:** 2016
- **HQ Location:** Copenhagen, DK
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe147a14dcf5eaedf9db8f6cca8f18c62528b741351bd7c7150866914d6fa121&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgroupcaliber%2F&secure%5Burl_type%5D=linkedin_company_website)  
49 employees on LinkedIn®

### [GrowthScore](https://www.g2.com/products/growthscore/reviews)

Monitor customer health and inspire loyalty with GrowthScore's all-in-one powerful Net Promoter Score software.

#### Who Is the Company Behind GrowthScore?

- **Seller:** [Growth Score](https://www.g2.com/sellers/growth-score)
- **Year Founded:** 2013
- **HQ Location:** United States
- **Twitter:** @GrowthScoreHQ  
606 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c967577e9cf5665622d825b2dc6592b79ce87898a6d5913ee8bf670652f00009&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13388115%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Hello Customer](https://www.g2.com/products/hello-customer/reviews)

Hello Customer is a customer feedback management and voice of customer analysis platform that helps organizations collect, organize, and analyze customer feedback from multiple sources in order to understand customer experience and support better business decisions. It belongs to the Voice of the Customer (VoC) and customer experience management software category and is used by companies that want to work with feedback at scale, especially when that feedback comes in large volumes and in free-text form. The platform is designed for CX teams, product managers, support and operations teams, and insight or research teams in industries such as retail, banking, insurance, telecommunications, and utilities. In practical use, Hello Customer is applied to scenarios such as analyzing open survey responses, reviewing support conversations, monitoring customer complaints and praise, and identifying the main drivers behind satisfaction or dissatisfaction scores. The platform combines structured data, such as ratings and scores, with unstructured data, such as written comments, and turns both into organized insights that can be shared across teams. This makes it possible for organizations to move from reading individual comments to understanding patterns, trends, and recurring issues. Key capabilities of Hello Customer include: -\> Collecting and centralizing customer feedback from surveys and external systems such as CRM, support tools, and review platforms -\> Automatically analyzing written feedback using language processing and sentiment detection to identify topics and themes -\> Connecting feedback insights to experience metrics through driver analysis and reporting Segmenting and filtering feedback by customer groups, products, regions, or other business attributes -\> Distributing insights internally to support follow-up actions and cross-team collaboration The platform is typically used as a shared system of record for customer voice data, allowing different teams to work from the same set of insights. Rather than focusing only on response volumes or isolated comments, Hello Customer supports a more structured approach to understanding what customers are saying, why they are saying it, and where organizations should focus their improvement efforts. In this way, it helps companies turn large amounts of customer feedback into information that can be reviewed, discussed, and acted on as part of everyday decision-making.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Hello Customer?

- **Ease of Use:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Hello Customer?

- **Seller:** [Hello Customer](https://www.g2.com/sellers/hello-customer)
- **Year Founded:** 2015
- **HQ Location:** Ghent, BE
- **Twitter:** @Hello\_Customer  
439 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0d3c7918041c89581bf4b2571837d288f664a1f7f094210f63d26443627f2a80&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finsider-metrics&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Hello Customer?

**["Lots op possibilities, but lack of insights"](https://www.g2.com/survey_responses/hello-customer-review-4548878)**

**Rating:** 4.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/hello-customer-review-4548878)

#### What Are G2 Users Discussing About Hello Customer?

- [What is Hello Customer used for?](https://www.g2.com/discussions/what-is-hello-customer-used-for)

### [Helpfull](https://www.g2.com/products/helpfull/reviews)

Helpfull is a real-time feedback platform that allows you to get instant feedback from 1000's of people in minutes. By creating a survey on Helpfull, you can compare two logos, brand names, Amazon store images, book covers, videos, product designs, graphic designs, ad copy & more! Helpfull has a pool of thousands of US-based people who are ready to give you feedback within minutes. You can pick specific demographics ensuring you get feedback from your organization's target audience. When you create your survey on Helpfull, you will receive fast and informative feedback from real people. Create an account for free and run your first survey right now. Try Helpfull today to see why so many Business Owners, Amazon sellers, Graphic designers, E-commerce companies, Authors, Content creators, Marketers, & Researchers use the feedback to make better decisions.

#### Who Is the Company Behind Helpfull?

- **Seller:** [David Batchelor](https://www.g2.com/sellers/david-batchelor)
- **HQ Location:** Jupiter, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5dc71820c8efbb3d32c7ab3c95cf3f4aed203b4ab2bb0604cf1f7fa8367adf0&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhelpfullapp&secure%5Burl_type%5D=linkedin_company_website)  
15 employees on LinkedIn®

### [Howazit](https://www.g2.com/products/howazit/reviews)

Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance. Collect inputs from consumers while perfectly balancing between top user experience and the need to have as much relevant data as possible. Howazit business logic engine enables advance customizations capabilities through the entire customer journey.

#### Who Is the Company Behind Howazit?

- **Seller:** [Howazit](https://www.g2.com/sellers/howazit)
- **Year Founded:** 2013
- **HQ Location:** Ramat Gan, IL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=29042052b4ac694e5f21716a61c3f3fe05a8abb37147c71a821b6e35397562e9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhowazit&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

### [Irys](https://www.g2.com/products/irys-technologies-inc-irys/reviews)

Irys optimizes the task of collaborating with your target audience so you can build better products, services, neighborhoods, and more. Our tool enables you to remotely gather data from your community to gain actionable insights, and also inform your audience about your latest decisions, news, and ideas. By streamlining communication, you gain insights in real-time that empower audience-centric decisions and higher levels of productivity.

#### Who Is the Company Behind Irys?

- **Seller:** [Irys Technologies](https://www.g2.com/sellers/irys-technologies)
- **HQ Location:** San Antonio, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=88a3a3918641138c1a3815a088633d2cca35b9c515d8d4e38f8bad741c5fb735&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fheyirys&secure%5Burl_type%5D=linkedin_company_website)  
128 employees on LinkedIn®

### [JustFeedback](https://www.g2.com/products/justfeedback/reviews)

JustFeedback is an Actuary developed customer experience risk management SaaS platform. Reduce operational risk through collection and analysis of customer feedback data along the customer journey. Increase engagement with customers at key touchpoints with advanced targeting features. Collect and analyze user feedback data with our easy-to-use survey tools. Track your Net Promoter Score (NPS), Customer Effort Score (CES) and Customer Satisfaction Score (CSAT) on auto-pilot. With AI-driven targeting, engage with your users at the optimal points along the customer journey to maximize response rates.

#### Who Is the Company Behind JustFeedback?

- **Seller:** [JustFeedback](https://www.g2.com/sellers/justfeedback)
- **Year Founded:** 2022
- **HQ Location:** Bristol, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe8e3c536a90e61b06358f59c21e9edd743ab1bc93b68e8e72a037440423f5af&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fjustfeedback%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [KePSLA Feedback Management](https://www.g2.com/products/kepsla-feedback-management/reviews)

Gather valuable insights about your guest's experience with our powerful and customizable survey solution to deliver better satisfaction.

#### Who Is the Company Behind KePSLA Feedback Management?

- **Seller:** [Reprecom Solutions](https://www.g2.com/sellers/reprecom-solutions)
- **HQ Location:** Bangalore, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=39b33add25c4a99d6aee2c006e5087674857ca40711af8c82e03ce1faad3b692&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkepsla%2F%3ForiginalSubdomain%3Din&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Likeik](https://www.g2.com/products/likeik/reviews)

Likeik's platform allows an omnichannel listening of the voice of the client / employee through different supports, analyzing their voice using a powerful BI and text analysis tool, and activating it through a complete system of alerts and case tracking.

#### Who Is the Company Behind Likeik?

- **Seller:** [Likeik](https://www.g2.com/sellers/likeik)
- **Year Founded:** 2013
- **HQ Location:** Madrid, ES
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3994a5efe9b1c88129c02511e88c4bb4da7a7374446f1e3af59bbc084f2d5191&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flikeik&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

### [Marcorva Customer Experience](https://www.g2.com/products/marcorva-customer-experience/reviews)

Capture customer feedback as actionable data that improves service outcomes

#### Who Is the Company Behind Marcorva Customer Experience?

- **Seller:** [Macorva](https://www.g2.com/sellers/macorva)
- **Year Founded:** 2018
- **HQ Location:** Houston, TX
- **Twitter:** @MacorvaSoftware  
53 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5e1e5bea9cf5c64f103974612f6979859084bd0693f46cdc3e368f70aa2db7bf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmacorva%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

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[Browse Enterprise Feedback Management Themes](/categories/enterprise-feedback-management/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Enterprise feedback management (EFM) software allows companies to solicit and manage feedback and data from their customers in a centralized location. EFM software transforms customer feedback (e.g., surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to gather data on customers, employees, and market research. These tools are often designed for use by multiple parties in an organization who have varying roles and permissions, and are often integrated with [CRM software](https://www.g2.com/categories/crm).

While EFM software can have significant overlap with [survey software](https://www.g2.com/categories/survey) and [experience management software](https://www.g2.com/categories/experience-management), the three categories are mutually exclusive. Compared to products in the Survey category, EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Meanwhile, products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback.

Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.

To qualify for inclusion in the Enterprise Feedback Management category, a product must:

- Provide all the features of a Survey solution
- Enable organizations to solicit feedback from customers or stakeholders
- Trigger alerts from collected feedback to send users regular feedback
- Assign differing permissions to each employee or department to access specific customer information
- Facilitate the distribution and analysis of data

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