# Best Enterprise Feedback Management Software - Page 14

## How Many Enterprise Feedback Management Software Products Does G2 Track?

**Total Products under this Category:** 279

### Category Stats (Aug 2026)

- **Average Rating:** 4.5/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Recollective (+0.69%) - Among all products in this category, Recollective recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Enterprise Feedback Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 24,900+ Authentic Reviews
- 279+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Enterprise Feedback Management Software
 ![G2 Grid® for Enterprise Feedback Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-feedback-management/grids.png?focus%5B%5D=5494&focus%5B%5D=57328&focus%5B%5D=15310&focus%5B%5D=23848&focus%5B%5D=18969&focus%5B%5D=73862&focus%5B%5D=61042&focus%5B%5D=19287)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), HubSpot Service Hub, AskNicely, Glassbox, Userback, ReputationStacker, Simplesat, and Delighted.

Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-feedback-management/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=hubspot-service-hub&focus%5B%5D=asknicely&focus%5B%5D=glassbox&focus%5B%5D=userback&focus%5B%5D=reputationstacker&focus%5B%5D=simplesat&focus%5B%5D=delighted)

**Sponsored**

### HiHello

HiHello is a Professional Presence Platform built for enterprise marketing leaders. Every email your team sends, every meeting they join, every card they share at an event is a brand moment. HiHello makes sure each one reflects the brand, captures the lead, and generates data worth acting on. Three touchpoints every employee uses every day: their business card, their email signature, and their virtual background. HiHello generates all three from one source of truth, governed by marketing and approved by IT. Update a title, swap a logo, launch a campaign, and the change rolls out across every inbox, every meeting, and every event in minutes. No shadow tools. No IT tickets to refresh a banner. No third-party servers routing your email. What HiHello powers for enterprise teams: - Digital Business Cards: branded templates with field-level edit controls, customizable card URLs, branded QR codes, profile video, and embedded YouTube/Vimeo. Share via QR, NFC, AirDrop, direct link, text, email, Apple Wallet, Google Wallet, iOS/Android widgets, Apple Watch, and Quick Connect. - Email Signature Manager: automated signature deployment across Google Workspace and Microsoft Outlook, with clickable HTML signatures, bulk distribution, status tracking, locked templates, banners, CTAs, and disclaimers. - HiHello Events: badge and business card scanning, AI-powered Contact Enrichment, team event analytics, and direct sync to Salesforce, HubSpot, and Microsoft Dynamics 365. - Virtual Backgrounds: branded backgrounds for Zoom, Microsoft Teams, Google Meet, Webex, Vimeo, Zoho Meeting, and Twitch, with locked brand packs to enforce visual standards. - Business Contact Manager: company-wide directory, custom lead capture forms, custom contact exchange and consent flows, AI Contact Enrichment, direct CRM sync, and data export controls. - Business Card Scanner: AI-powered scanning of paper cards, digital cards, NFC cards, event badges, and documents into clean, enriched digital contacts. Built for enterprise security, identity, and integration: - SOC 2 Type II certified - Compliant with GDPR, UK GDPR, CCPA, the Australian Privacy Act, and the EU-US Data Privacy Framework - HiHello never sells user data - SSO via Microsoft, Google, Okta, Entra ID, and other major SAML providers - SCIM provisioning and directory sync for automated user lifecycle management - HRIS integrations including Workday - Native CRM integrations with Salesforce, HubSpot, and Microsoft Dynamics 365 - Google Analytics support where configured - Zapier connection at the individual user level for additional workflows Every interaction is a brand moment. HiHello makes sure each one reflects the brand, captures the lead, and generates data worth acting on, across every employee, every channel, and every stage of the connection.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=32&secure%5Bchosen_at%5D=2026-08-14T19%3A40%3A55Z&secure%5Bdisplayable_resource_id%5D=1126&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=133217&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=133217&secure%5Bresource_id%5D=32&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-feedback-management%3FhsCtaTracking%3D1a78bdc5-985a-4405-ac92-595982facf51%257C8d858f10-38af-43d1-9716-2b4cd722dd50%26page%3D14&secure%5Btoken%5D=da3f4489756dbd912a1e698b48b076a623d6442b6fb2fa7773c364a27e7f88fe&secure%5Burl%5D=https%3A%2F%2Fwww.hihello.com%2Ffeatures%2Femail-signature-manager&secure%5Burl_type%5D=custom_url)

### [featuriq](https://www.g2.com/products/featuriq/reviews)

Featuriq is an AI-powered feedback and feature voting tool for SaaS teams. Collect user feature requests in a public or embeddable board, let AI prioritize what to build next, and keep users in the loop with a public roadmap and changelog. Key features: AI prioritization — ranks feature requests by votes, recency, and customer ARR to tell you what to build next Feedback board — public or embeddable board where users submit and upvote requests AI deduplication — automatically merges similar requests in real time Roadmap — public-facing roadmap synced to post statuses Changelog — release notes that auto-notify voters when their request ships MCP server — connect Claude, Cursor, or any AI client to query your feedback data directly Free plan forever (35 monthly active users, 50 AI actions/mo). Paid plans from $19/mo.

#### Who Is the Company Behind featuriq?

- **Seller:** [Featuriq](https://www.g2.com/sellers/featuriq)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Feebak](https://www.g2.com/products/feebak/reviews)

feebak allows purecloud organizations to offer surveys to their callers soon after their conversation with an agent.

#### Who Is the Company Behind Feebak?

- **Seller:** [feebak](https://www.g2.com/sellers/feebak)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Feebak?

**["Amazing APP"](https://www.g2.com/survey_responses/feebak-review-4791889)**

**Rating:** 5.0/5.0 stars

_— Carolyn Stephany J._

[Read full review](https://www.g2.com/survey_responses/feebak-review-4791889)

#### What Are G2 Users Discussing About Feebak?

- [What is Feebak used for?](https://www.g2.com/discussions/feebak-what-is-feebak-used-for)
- [What is Feebak used for?](https://www.g2.com/discussions/what-is-feebak-used-for)

### [Feedb](https://www.g2.com/products/feedb/reviews)

Feedb is a powerful customer feedback system that delivers great outcomes out of a simple 1-click survey. By using Feedb you will be able to regularly get feedback in a very effective way and turn it into the good stuff that helps your business thrive.

#### Who Is the Company Behind Feedb?

- **Seller:** [Feedb](https://www.g2.com/sellers/feedb)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Feedback](https://www.g2.com/products/feedback/reviews)

Feedback allows your customers to easily and privately communicate with business management in real-time – that is, when they are experiencing your business, and not after they leave.

#### Who Is the Company Behind Feedback?

- **Seller:** [Realtime Feedback](https://www.g2.com/sellers/realtime-feedback)
- **Year Founded:** 2017
- **HQ Location:** Dallas, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=46aee1d7764eec8fd15cfcc93028cdbec625c185afdb70483ad8bae504920d4e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freal-timefeedback&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

### [Feedback INN](https://www.g2.com/products/feedback-inn/reviews)

Managing your surveys is a breeze with Feedback Inn-s intuitive, user-friendly interface. Within minutes, you can start your first survey and let your clients tell you where your customer service falls short. Then tune your services so you can achieve a better customer experience. Monitor responses in real time through the dashboard and engage with your customers before it is too late. You can easily see suggestions and complaints on your desktop or mobile device and respond to concerns right away.

#### Who Is the Company Behind Feedback INN?

- **Seller:** [feedbackinn](https://www.g2.com/sellers/feedbackinn)
- **Year Founded:** 2016
- **HQ Location:** Berkeley, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5cbfba3f4d44c00dcd78babbba9d5ac77daba6a4f1f4295b48af4a961b099c3a&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffeedbackinn&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Feedback.one](https://www.g2.com/products/feedback-one/reviews)

Feedback.one helps businesses collect and organize user feedback to make data-driven decisions. Instead of relying on emails, contact pages, or live chat, we add a small feedback button to your website. When clicked, it opens a simple form that can be filled out in less than a minute. Once feedback is submitted, your team can review, organize, and manage everything from a central dashboard. This helps your team see the bigger picture, identify trends, and make better product decisions.

#### Who Is the Company Behind Feedback.one?

- **Seller:** [Feedback.one](https://www.g2.com/sellers/feedback-one)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=07aeb653f7cb56d31b093d8b4961de8b4ac49ca9563d185c019c212c22eafed3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffeedbackone%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [FeedbackRIG](https://www.g2.com/products/feedbackrig/reviews)

FeedbackRig is a cloud-based customer survey solution that helps businesses to gather real-time feedback from their customers or employees, identify pain points and act on actionable insights.

#### Who Is the Company Behind FeedbackRIG?

- **Seller:** [LogicInflux](https://www.g2.com/sellers/logicinflux)
- **Year Founded:** 2017
- **HQ Location:** Swindon, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=958eb2085f4a3f18870b28e11f1a69738cbafd4277ebd8003402e6ce7c7e72b9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffeedbackrig%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [FeedbackSpark](https://www.g2.com/products/feedbackspark/reviews)

FeedbackSpark is a platform to gather targeted user feedback made from ground up for product teams. With FeedbackSpark: 1. you can quickly launch in-product micro-surveys targeting specific set of users. 2. Analyse open text responses at scale with AI. 3. Send responses to your favourite tools to close the feedback tool. 4. Share real- time notifications with concerned teams to take quick actions.

#### Who Is the Company Behind FeedbackSpark?

- **Seller:** [Gradian Labs](https://www.g2.com/sellers/gradian-labs)
- **HQ Location:** N/A
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=800d40fca3703b2480656a5e683bce185469fa068d7df83558d455721423ffd3&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Ffeedbackspark%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Feedbackstr](https://www.g2.com/products/feedbackstr/reviews)

Feedbackstr is an enterprise feedback management system.

#### Who Is the Company Behind Feedbackstr?

- **Seller:** [Spectos](https://www.g2.com/sellers/spectos)
- **Year Founded:** 2001
- **HQ Location:** Dresden, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=944b3c87c464d5a89a1df4200469420965ad0cbb18687f8ec5fd893677ed6137&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspectos-gmbh%2F&secure%5Burl_type%5D=linkedin_company_website)  
88 employees on LinkedIn®

### [Feedbakery](https://www.g2.com/products/feedbakery/reviews)

Feedbakery is a customer feedback management platform built for B2B SaaS teams that need a structured way to collect feature requests, prioritize them through user voting, and ship release notes that close the loop with everyone who voted. Workspaces and isolation Each workspace operates as a fully isolated environment. End users are scoped per workspace by design — the same email exists as a separate identity in each workspace, so a customer giving feedback on Product A has no connection to their identity on Product B. Privacy-first architecture, not an afterthought. Voting boards Customers post feature requests, upvote or downvote others, and discuss in threaded comments. Configurable status workflow (Open, Under Review, Planned, In Progress, Released, Rejected). Configurable edit windows, post pinning, soft deletes with full recovery, and workspace-level labels with color, public/private visibility, and featured flag for suggestion pre-population. Posts can be grouped together for visual stacking and batch status updates. Public changelog Publish release notes with rich formatting, labels (new, improved, fixed, removed, security, breaking), and optional version strings. Linked feedback posts automatically move to "Released" status on publish. Voters and email subscribers receive automatic notifications. Schedule entries for future publication. Emoji reactions and per-entry view tracking. RSS 2.0 and JSON Feed 1.1 endpoints, cached for 15 minutes. Public roadmap A kanban view organized by status, showing what's planned, in progress, and recently shipped. Embeddable separately from the main feedback board. Notifications Five notification channels for new feedback alerts: Email (Free plan), Telegram via bot verification, Slack via incoming webhook, Discord via incoming webhook, and custom webhooks signed with HMAC-SHA256 (verified via X-Feedbakery-Signature header). Channels can be enabled, disabled, tested, and deleted. Notifications dispatched asynchronously so post creation is never blocked by external services. Integrations and import CSV import for migrating from Canny, Nolt, or any tool that exports CSV — guided two-step flow with vote counts and statuses preserved. REST API for all operations. Embeddable JavaScript widget with iframe integration. Authentication Staff sign in via email/password or Google OAuth with automatic email verification. Owner accounts have a 48-hour grace period before unverified accounts become read-only. End users authenticate via magic links — passwordless, one-time email links valid for 15 minutes. Embedded widgets support open mode (any user) or HMAC-signed mode, cryptographically verified from the host application. Server-to-server partner keys available for tighter integrations, hashed at rest with expiration and activation controls. Security Rate limiting on every endpoint (5 login attempts per minute, 3 magic links per 10 minutes, 30 votes per minute). CORS protection separates staff routes from public SDK routes. Soft deletes preserve workspaces, posts, and comments. Magic link tokens are single-use. Outgoing webhooks signed with HMAC-SHA256. Optional HMAC-based iframe authentication prevents unauthorized widget embedding. Localization Multi-language changelog entries with AI-powered translation. Staff post translation for reading foreign-language feedback. 20 supported languages. Locale-aware public API with query parameter and Accept-Language header fallback. Billing Self-serve upgrade, downgrade, interval swap, cancel with grace period, and resume — all through Paddle. Flat $20/month or $200/year per workspace for Pro. Free plan available with no time limit and no credit card required. Get started Sign up at feedbakery.io. Free plan includes voting boards, comments, custom statuses, and email notifications.

#### Who Is the Company Behind Feedbakery?

- **Seller:** [Feedbakery](https://www.g2.com/sellers/feedbakery)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Feedo.xyz](https://www.g2.com/products/feedo-xyz/reviews)

The main purpose of Feedo is to let you to get feedbacks from customers as soon as possible. Feedo is a clear and easy tool. Nothing disturbs your customer from a quiz and your questions. No necessary logos or images, no long polls, no other buttons. 3 questions and a promo code for the next purchase. And if your customer happy and satisfied with your service, he or she will be shown links to your social networks or maps to leave a feedback there as well.

#### Who Is the Company Behind Feedo.xyz?

- **Seller:** [Feedo.xyz](https://www.g2.com/sellers/feedo-xyz)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Feedsocio](https://www.g2.com/products/feedsocio/reviews)

The Perfect Solution To Collect Customers Feedback. To Get Feature Ideas, Insights and Feedback Directly From Your Customers with Feedsocio.

#### Who Is the Company Behind Feedsocio?

- **Seller:** [Feedsocio](https://www.g2.com/sellers/feedsocio)
- **Year Founded:** 2021
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b4cac86a907e1d17570582ada6105323ff237fa085c5666aea52b4297dbf590&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffeedsocio-com&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Feedy](https://www.g2.com/products/feedy/reviews)

Reduce gap between you and your customers. Let's make it easy to share feedbacks & stay updated with interesting product updates.

#### Who Is the Company Behind Feedy?

- **Seller:** [BlogBing](https://www.g2.com/sellers/blogbing)
- **Year Founded:** 2015
- **HQ Location:** Rajkot, Gujarat
- **Twitter:** @BlogBing  
143 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cba8aba82995edf6c0ebf47a0adf2155dcf844faf01f092f4025ba97fe7091d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6587713%2F&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

### [Feeedback](https://www.g2.com/products/feeedback-feeedback/reviews)

Decode customer Feeedback and build what matters ! Understanding your customers is the key to growth, but collecting and analyzing feedback can be overwhelming. Feeedback is your AI-powered solution to gather real-time user reviews, track churn, and uncover actionable insights to shape the future of your SaaS. AI-Powered feedback analysis : Instantly decode user sentiment and key pain points. Churn prediction and monitoring : Identify and reduce customer drop-off before it happens. Automated review collection : Seamlessly gather insights without disrupting user experience. Opportunity discovery : Uncover trends to prioritize the right product improvements. Customizable Dashboards : Track and visualize customer feedback in real time. Unlike generic survey tools, Feeedback uses AI to automate, analyze, and extract meaningful insights instantly, so you can act fast and stay ahead of your competition. Ready to build what your customers actually want? Try Feeedback today!

#### Who Is the Company Behind Feeedback?

- **Seller:** [Feeedback](https://www.g2.com/sellers/feeedback)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6fcad728c9d042d22d717e59694ec722940060e59ee0609061c5b359edd95a8c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffeeeedback%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [FellaFeeds](https://www.g2.com/products/fellafeeds/reviews)

Fellafeeds Digital Feedback App helps to enhance customer experience for the offline business like - Malls, Cinema halls, Airports and Hospitality Sector. We help these businesses in getting real-time actionable insights and analytics resulting in quick turnaround, faster response time, avoiding major PR disasters. Our platform also enables these offline businesses in connecting with their customers through online ads like Facebook, Google and LinkedIn and generate revenue using remarketing techniques. Our key clientele - GMR, Pacific Malls, Wave Cinemas, DLF Mall of India, Radisson, Fiitjee and 50+ other brands.

#### Who Is the Company Behind FellaFeeds?

- **Seller:** [Fellafeeds Pvt Ltd.](https://www.g2.com/sellers/fellafeeds-pvt-ltd)
- **Year Founded:** 2017
- **HQ Location:** Gurgaon , IN
- **Twitter:** @feedbackappFF  
16 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f20f416d9530a85af9dd98d4fe61c8af1c63cb35baceb0a758b7fb24fcf246ff&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffellafeeds%2F&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

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[Browse Enterprise Feedback Management Themes](/categories/enterprise-feedback-management/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Enterprise feedback management (EFM) software allows companies to solicit and manage feedback and data from their customers in a centralized location. EFM software transforms customer feedback (e.g., surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to gather data on customers, employees, and market research. These tools are often designed for use by multiple parties in an organization who have varying roles and permissions, and are often integrated with [CRM software](https://www.g2.com/categories/crm).

While EFM software can have significant overlap with [survey software](https://www.g2.com/categories/survey) and [experience management software](https://www.g2.com/categories/experience-management), the three categories are mutually exclusive. Compared to products in the Survey category, EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Meanwhile, products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback.

Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.

To qualify for inclusion in the Enterprise Feedback Management category, a product must:

- Provide all the features of a Survey solution
- Enable organizations to solicit feedback from customers or stakeholders
- Trigger alerts from collected feedback to send users regular feedback
- Assign differing permissions to each employee or department to access specific customer information
- Facilitate the distribution and analysis of data

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