# Best Enterprise Feedback Management Software - Page 7

## How Many Enterprise Feedback Management Software Products Does G2 Track?

**Total Products under this Category:** 279

### Category Stats (Aug 2026)

- **Average Rating:** 4.5/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Recollective (+0.69%) - Among all products in this category, Recollective recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Enterprise Feedback Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 24,900+ Authentic Reviews
- 279+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Enterprise Feedback Management Software
 ![G2 Grid® for Enterprise Feedback Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-feedback-management/grids.png?focus%5B%5D=5494&focus%5B%5D=57328&focus%5B%5D=15310&focus%5B%5D=23848&focus%5B%5D=18969&focus%5B%5D=73862&focus%5B%5D=61042&focus%5B%5D=19287)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), HubSpot Service Hub, AskNicely, Glassbox, Userback, ReputationStacker, Simplesat, and Delighted.

Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-feedback-management/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=hubspot-service-hub&focus%5B%5D=asknicely&focus%5B%5D=glassbox&focus%5B%5D=userback&focus%5B%5D=reputationstacker&focus%5B%5D=simplesat&focus%5B%5D=delighted)

**Sponsored**

### Yooz

Yooz is an accounts payable (AP) and Purchase to Pay (P2P) automation platform that helps organizations capture, process, manage and pay invoices through a centralized digital workflow to track approvals and related financial documents. The system is used by finance and accounting teams that need to manage invoice intake, approval routing, documentation, payments, and audit preparation across a standardized AP process. Yooz performs functions including multichannel invoice capture, general ledger coding, line-level purchase order matching, workflow orchestration, fraud identification, and electronic document retention. The platform integrates with more than 250 enterprise resource planning (ERP) and accounting systems across mid‑market and enterprise environments. Supported ecosystems include Sage, Microsoft Dynamics, Acumatica, NetSuite, and QuickBooks. Yooz accepts documents from email, document upload, scanning, mobile capture, sFTP, and structured formats such as UBL, CII, and EDIFACT. Machine learning models perform document classification, field extraction, and exception identification to support automated data processing and consistent routing across distributed teams. Yooz includes features for fraud identification through forensic AI analysis, invoice authentication, duplicate detection, and data consistency checks. The platform maintains complete audit trails, timestamps, and role‑based access permissions to support internal controls and external audit requirements. Storage and retention capabilities help organizations meet regulatory and archival needs across the AP documentation lifecycle. Reporting and analytics tools provide visibility into invoice volumes, processing times, workflow steps, and exception categories. Document search features and integrations with business intelligence platforms enable users to review transaction histories, track processing status, and analyze operational metrics across entities or locations. Organizations utilize Yooz for use cases such as invoice digitization, multi‑entity AP centralization, document archiving, fraud identification, payments, and standardized routing of recurring invoice flows. The platform supports AP teams in maintaining consistent processes and documentation practices while managing invoices from initial receipt through payment and the final posting in the ERP system. Core capabilities and benefits include: \> Multichannel invoice capture with AI–based line-level data extraction and classification \> Automated general ledger coding, two‑ and three‑way purchase order matching, and configurable workflow routing \> Fraud prevention features including fake document and duplicate detection, document validation, and data consistency checks \> Connectivity with more than 250 ERP and accounting systems for synchronized posting and data exchange \> Payment automation supporting ACH, check, and virtual card transactions, associated reporting and tracking tools, and vendor reconciliation statements

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=32&secure%5Bchosen_at%5D=2026-08-14T18%3A34%3A44Z&secure%5Bdisplayable_resource_id%5D=1360&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=74889&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=74889&secure%5Bresource_id%5D=32&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-feedback-management%3FhsCtaTracking%3D1a78bdc5-985a-4405-ac92-595982facf51%257C7cb1500d-213d-4cb7-a950-a3272e79d3b8%26page%3D7&secure%5Btoken%5D=86ef3c808d434154fa46c57007e17d18948833b380cc212ffe6e3d19d8595119&secure%5Burl%5D=https%3A%2F%2Fwww.getyooz.com%2Fen-us%2Fad-yooz%3Futm_source%3DG2%26utm_medium%3Dother%26utm_campaign%3Dutm_web_paid_search_G2-CTA-campaign&secure%5Burl_type%5D=custom_url)

### [Recollective](https://www.g2.com/products/recollective/reviews)

The Recollective Qualitative Research and Insight Community platform combines the strategic value of engaged communities with the depth of qualitative research, all powerfully assisted by AI. As a trusted leader in online qualitative research, Recollective empowers brands with flexible solutions for projects of any size or duration, from quick 3-day pop-up studies to long-term communities spanning months or years. Recognized in the GRIT Top 50 for six consecutive years, Recollective is the go-to platform for both agencies and brands, including C+R Research, Adelphi, Experian, Big Village, Mattel and Nikon. With advanced AI features like Ask AI for rapid analysis, AI-moderated interviews and Automatic Translations, Recollective accelerates insight generation, helping you launch, learn and adapt your study effectively and efficiently. Applications include Insight Communities, Concept Testing, Behavioural Studies, Customer Feedback, Advisory & Consultation, Co-Creation and Ideation, Employee Satisfaction and Ethnographic projects. For more details, please visit Recollective.com. Key benefits include: Better Data Quality: in-depth responses, peer interaction and “in the moment” research tools Stronger Engagement: intuitive interface, access from any device and a familiar social networking experience Faster Results: same-day setup and deployment of studies, real-time monitoring, instant community feedback, instant transcription and and AI-driven analysis Greater Value: eliminate or reduce recruiting costs, reuse past activities, reduce time spent moderating and analysing.

**Average Rating:** 4.5/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate Recollective?

- **Ease of Use:** 9.1/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Recollective?

- **Seller:** [Recollective](https://www.g2.com/sellers/recollective)
- **Year Founded:** 1998
- **HQ Location:** Ottawa, Ontario, Canada
- **Twitter:** @RecollectiveInc  
792 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=106c6865df4e8012e04c7891b544289312ceb4e2d08d94d0bc1c7fa185cf51cc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frecollective%2F&secure%5Burl_type%5D=linkedin_company_website)  
109 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Market Research
- **Company Size:** 43% Large, 29% Small

#### What Do G2 Reviewers Say About Recollective?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **customizability** of Recollective, enabling tailored organization and content creation for their projects.
- Users value the **customization options** in Recollective, enabling tailored video clips and thematic organization.
- Users enjoy the **ease of creation** with Recollective, allowing seamless scanning, highlighting, and organizing of transcripts.
- Users find the **transcript scanning and text highlighting** features helpful for efficiently creating themed video clips.
- Users value the **organizational tools** in Recollective for efficiently scanning transcripts and creating themed video clips.

#### What Are Recent G2 Reviews of Recollective?

**["Flexible, Intuitive Platform with Exceptionally Responsive Support"](https://www.g2.com/survey_responses/recollective-review-13034244)**

**Rating:** 5.0/5.0 stars

_— jennifer a._

[Read full review](https://www.g2.com/survey_responses/recollective-review-13034244)

**["Flexible, Modern Platform Backed by an Exceptionally Supportive Team"](https://www.g2.com/survey_responses/recollective-review-12670966)**

**Rating:** 5.0/5.0 stars

_— Erin K._

[Read full review](https://www.g2.com/survey_responses/recollective-review-12670966)

#### What Are G2 Users Discussing About Recollective?

- [What does Recollective do?](https://www.g2.com/discussions/recollective-what-does-recollective-do)
- [What does Recollective do?](https://www.g2.com/discussions/what-does-recollective-do)
- [What are the features of Recollective?](https://www.g2.com/discussions/what-are-the-features-of-recollective)
- [What is Recollective platform?](https://www.g2.com/discussions/what-is-recollective-platform)
- [What is Recollective used for?](https://www.g2.com/discussions/what-is-recollective-used-for)

### [Remesh](https://www.g2.com/products/remesh/reviews)

Remesh gives researchers the power to engage live with consumers at scale—uncovering rich insights in minutes to drive smarter, faster decisions. Engage hundreds or thousands of participants in dynamic conversations and gather meaningful insights instantly. With advanced AI analytics and unique consensus metrics, Remesh delivers the answers you need in days, not weeks—helping you move faster and make confident, data-driven decisions.

**Average Rating:** 4.2/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Remesh?

- **Ease of Use:** 8.5/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10)
- **Feedback Collection:** 10.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 6.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Remesh?

- **Seller:** [Remesh](https://www.g2.com/sellers/remesh)
- **Year Founded:** 2013
- **HQ Location:** New York, US
- **Twitter:** @teamremesh  
1,321 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a6871da7333dd66aad02f5deb22226762058d5a387d2c572a835c4004122f396&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fremesh-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
77 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Large, 25% Medium

#### What Do G2 Reviewers Say About Remesh?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of setting up questions** for both quantitative and qualitative research studies.
- Users appreciate the **easy setup** for both bulk and individual question uploads, enhancing their research experience.
- Users appreciate the **research efficiency** of Remesh, seamlessly conducting both quantitative and qualitative studies with ease.

##### Cons

- Users find **limited customization** options for welcome messages and moderator presence a drawback in Remesh.

#### What Are Recent G2 Reviews of Remesh?

**["Love the quant and qual research tool"](https://www.g2.com/survey_responses/remesh-review-7613758)**

**Rating:** 4.5/5.0 stars

_— Steven P. G._

[Read full review](https://www.g2.com/survey_responses/remesh-review-7613758)

**["Amazing mix methodology platform"](https://www.g2.com/survey_responses/remesh-review-7845012)**

**Rating:** 5.0/5.0 stars

_— Yogesh C._

[Read full review](https://www.g2.com/survey_responses/remesh-review-7845012)

#### What Are G2 Users Discussing About Remesh?

- [What is Remesh conversation?](https://www.g2.com/discussions/remesh-what-is-remesh-conversation)
- [What is Remesh conversation?](https://www.g2.com/discussions/what-is-remesh-conversation)
- [What is Remesh AI?](https://www.g2.com/discussions/remesh-what-is-remesh-ai)
- [What is Remesh AI?](https://www.g2.com/discussions/what-is-remesh-ai)
- [What is Remesh platform?](https://www.g2.com/discussions/remesh-what-is-remesh-platform)

### [UXtweak](https://www.g2.com/products/uxtweak/reviews)

UXtweak is a UX research platform that helps teams recruit and manage participants, run moderated and unmoderated studies, analyze results, and share insights — all in one place. Built for research by researchers, UXtweak is used by 100K+ UXers, helping research, product, and design teams turn insights into impact. ✨ Start for free today at UXtweak.com 🔧🐝 Why do user-centered organizations choose UXtweak? 🌍 Recruit globally, reliably: Access participants from 130+ countries with 2,000+ targeting attributes for precise recruitment. Rigorous quality checks and free replacements ensure reliable feedback so you can focus on insights, not logistics. 🔧 Comprehensive tools for every stage: Test concepts, prototypes, or finished products — including native Figma prototype testing that stays in sync as your file changes. Conduct live user interviews, and run proven methods like card sorting and tree testing, moderated or unmoderated. 📊 Actionable analytics: Turn raw data into decisions with powerful analytics. Build shareable reports with our Report Builder, including AI-suggested highlights that point you to the clips and data worth including — so reports come together faster without losing your voice in them. 🤖 AI that scales research, always opt-in: AI features in UXtweak are always opt-in—you choose where it helps, and you stay in control of the output. In Live Interviews, AI-generated participant summaries and recording outlines turn hours of session footage into clear, navigable overviews. AI can also help you suggest highlight reels from your user interview recordings or tag transcripts. 🤝 Research-to-research support: Our customer success team is made up of experienced UX researchers, available to help you tackle challenges and get more out of every study. 🎓 Driven by research and community: Founded by researchers, we're committed to advancing UX research and HCI. Explore original studies by our research team in open-access journals or visit our Research by UXtweak section. We support, educate, and connect the UX community through the UX Research Geeks podcast, Women in UX interviews, live events, and educational resources. UXtweak features: ⬣ User Interviews ⬣ Mobile App Usability Testing ⬣ Prototype Usability Testing ⬣ Website Usability Testing ⬣ First Click Testing ⬣ Preference Testing ⬣ Five Second Testing ⬣ Card Sorting ⬣ Tree Testing ⬣ Global User Panel ⬣ Participant Managemet ⬣ Session Recording ⬣ Survey

**Average Rating:** 4.7/5.0

**Total Reviews:** 42

#### How Do G2 Users Rate UXtweak?

- **Ease of Use:** 9.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind UXtweak?

- **Seller:** [UXtweak Research Group](https://www.g2.com/sellers/uxtweak-research-group)
- **Year Founded:** 2019
- **HQ Location:** Bratislava
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=65f34626d4274c8bf1ccd35cb73d321aa07a973a2c2297dc488152056359ff7e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F20165233%2F&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Higher Education, Marketing and Advertising
- **Company Size:** 54% Small, 30% Medium

#### What Are Recent G2 Reviews of UXtweak?

**["Essential Tool for Usability Education"](https://www.g2.com/survey_responses/uxtweak-review-12599070)**

**Rating:** 5.0/5.0 stars

_— Danyell J._

[Read full review](https://www.g2.com/survey_responses/uxtweak-review-12599070)

**["UXTweak: Great UX Research Tools with Easy Surveys and Card Sorting"](https://www.g2.com/survey_responses/uxtweak-review-13236725)**

**Rating:** 4.5/5.0 stars

_— Stéphanie W._

[Read full review](https://www.g2.com/survey_responses/uxtweak-review-13236725)

#### What Are G2 Users Discussing About UXtweak?

- [What is UXtweak used for?](https://www.g2.com/discussions/what-is-uxtweak-used-for) - 1 upvote

### [Verint CX Automation](https://www.g2.com/products/verint-cx-automation/reviews)

Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses. Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one. Designed to fit seamlessly into an organization’s current enterprise ecosystem, it allows businesses to increase CX automation in their contact center at their own pace without requiring a complete technology replacement. The solution integrates with any major ACD and hundreds of external business applications. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through the Verint Platform is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center.

**Average Rating:** 4.3/5.0

**Total Reviews:** 47

#### How Do G2 Users Rate Verint CX Automation?

- **Ease of Use:** 8.6/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Verint CX Automation?

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Company Website:** www.verint.com
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint  
7,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 48% Large, 38% Medium

#### What Do G2 Reviewers Say About Verint CX Automation?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **advanced AI technology** in Verint CX Automation for simplifying customer interactions and providing insights.
- Users appreciate the **ease of use** of Verint CX Automation, making reporting and insights simple and accessible.
- Users highlight the **innovative features** of Verint CX Automation, particularly its game-changing analytics and streamlined processes.
- Users value the **seamless integrations** offered by Verint CX Automation, enhancing their overall operational efficiency.
- Users value the **customizability** of Verint CX Automation, enabling tailored solutions that enhance operational efficiency and satisfaction.

##### Cons

- Users find the **learning curve challenging** , making it difficult to fully utilize Verint CX Automation's capabilities efficiently.
- Users find the **complexity** of Verint CX Automation cumbersome, making integration and usability challenging at times.
- Users often face **integration issues** with Verint CX Automation that hinder seamless functionality and collaboration across departments.
- Users find the **transcription accuracy lacking** in Verint CX Automation, which affects usability and efficiency.
- Users struggle with **difficult implementation** of Verint CX Automation due to high costs and complex integration challenges.

#### What Are Recent G2 Reviews of Verint CX Automation?

**["Game-Changer for Knowledge Management, Needs Additional Training Support for Trainers post implementation"](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998)**

**Rating:** 5.0/5.0 stars

_— Verified User_

[Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998)

**["Revolutionizing Our Branch Operations with Verint CX Automation"](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195)**

**Rating:** 4.0/5.0 stars

_— Richard G._

[Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195)

### [Wavetec](https://www.g2.com/products/wavetec/reviews)

Wavetec is a multinational technology company, dedicated to the design, development, manufacturing, and implementation of Customer Flow Management & Self-Service solutions oriented to manage and improve the customer journey in banks, capital markets, healthcare, retail stores & more. In addition, Wavetec provides cutting-edge display technologies for Stock & Commodity Exchanges worldwide. The company is successfully operating as a global leader in Financial Market Displays installed at more than 35 leading stock exchanges around the world. More than 150 Enterprise clients, over 500 SME clients, and Government agencies across the world have benefited from a range of high-tech solutions offered by the organization. Wavetec consists of vast experience in transforming customer service areas of diverse industries: - Stock exchanges - Telecommunications - Brokerage houses - Airlines - Mass transit - Retail - Banks - Entertainment, and - Healthcare As an emerging tech-giant, Wavetec is known for its specialized solutions: Financial Market Displays: Dynamic indoor and outdoor LED displays for banks and financial institutions add extra value by promoting available facilities to the general public and to institutions at large. Also, high-quality stock displays and information screens help drive capital markets. Video Walls: Scalable, customizable, and large media-rich displays for an extravagant experience. It is mainly a large visualization surface consisting of multiple screens to give a dynamic and high-detailed representation. It benefits the users to stay informed and also drives profitability for the business. Queue Management Systems: Organize, Engage and Measure wait times to improve customer experience solutions. Banks, retail stores, hospitals, and government institutions transform the customer experience with advanced virtual queuing and whatsApp queuing management solutions. Customer Feedback Solutions: Opinionplus extracts and understands customer experience to help develop a customer-centric business. With the real-time feedback received, businesses can take the right action and elevate customer experience accordingly. WhatsApp Chatbot: Communicate with customers on their favorite platform. The chat interface enables you to respond automatically and simulates a human conversation on WhatsApp. It helps keep your customers engaged and connected. Appointment solutions: Onboarding made easy with web and whatsapp appointments. With online appointment solutions, businesses can organize the process for customers. Customers can connect from anywhere, and book, check in, reschedule and cancel appointments seamlessly. Digital Signage: Rich media displays, informative LED visual, digital signage solutions, and visitor guidance-oriented technological initiatives to keep the customers informed. Ranges from slim designed units to outdoor digital signage, digital signages create a memorable experience for customers at key-touch points. Self-Service Kiosks: Convenient and flexible solution for account opening, cheque depositing, and SIM dispensing. SSK lets customers find quick answers to their questions and perform tasks themselves. It is a cost-effective solution for businesses to serve customers. Spreading its wings across the world, Wavetec has established a global footprint of regional offices in Barcelona, Dubai, Mexico, Karachi, Nairobi, Riyadh, Santiago, and Peru.

**Average Rating:** 4.8/5.0

**Total Reviews:** 30

#### How Do G2 Users Rate Wavetec?

- **Ease of Use:** 9.3/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10)
- **Feedback Collection:** 10.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Wavetec?

- **Seller:** [Wavetec](https://www.g2.com/sellers/wavetec-5643cf3d-189b-42f2-9e18-732a868b978d)
- **Year Founded:** 1986
- **HQ Location:** Dubai
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=41ffee8cf283a83313bc59e4746aba796386366cf5e775134d717f05b4c359bd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwavetec%2F&secure%5Burl_type%5D=linkedin_company_website)  
410 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Banking
- **Company Size:** 56% Small, 22% Medium

#### What Do G2 Reviewers Say About Wavetec?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **exceptional customer service** from Wavetec, consistently praising fast responses and effective support.
- Users appreciate the **excellent customer support** from Wavetec, highlighting quick responses and helpful assistance.
- Users appreciate the **fast response time** of Wavetec, enhancing customer support and overall satisfaction.
- Users value the **efficiency of appointment management** in Wavetec, enjoying seamless scheduling and excellent customer support.
- Users value the **responsive support** and effective solutions from Wavetec, enhancing their line queue management experience.

##### Cons

- Users face **limited functionality** with Wavetec, often losing features and requiring support for resolution.
- Users find the **additional costs** related to installation challenging, especially with limited IT resources affecting deployment timelines.
- Users experience occasional **loss of functionality** , requiring support contact for prompt resolution on the same day.
- Users find the **difficult setup** process requires significant resources and coordination, complicating their installation experience.
- Users find the **learning curve challenging** , especially due to limited IT resources affecting the installation process.

#### What Are Recent G2 Reviews of Wavetec?

**["Wavetec Fits all of SMF's Security and Access Control Office Queueing System's Needs!"](https://www.g2.com/survey_responses/wavetec-review-11180435)**

**Rating:** 5.0/5.0 stars

_— Jordanna S._

[Read full review](https://www.g2.com/survey_responses/wavetec-review-11180435)

**["Excellent customer service and quick response times"](https://www.g2.com/survey_responses/wavetec-review-10786693)**

**Rating:** 4.5/5.0 stars

_— Amy M._

[Read full review](https://www.g2.com/survey_responses/wavetec-review-10786693)

#### What Are G2 Users Discussing About Wavetec?

- [How does a queuing system work?](https://www.g2.com/discussions/how-does-a-queuing-system-work) - 1 comment
- [What is electronic queue management system?](https://www.g2.com/discussions/what-is-electronic-queue-management-system)
- [What is Wave Tec?](https://www.g2.com/discussions/what-is-wave-tec)
- [What does wavetec do?](https://www.g2.com/discussions/what-does-wavetec-do) - 1 comment

### [Crumble](https://www.g2.com/products/crumble/reviews)

Crumble is here to revolutionise how companies build their products and offer services. Crumble serves as a central hub for managing customer feedback, prioritising feature requests, and communicating product developments. The software utilises advanced AI and integrates with existing customer support systems, social media platforms, and email channels to streamline feedback collection and analysis.

**Average Rating:** 5.0/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Crumble?

- **Ease of Use:** 9.3/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.3/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.2/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Crumble?

- **Seller:** [Clinked](https://www.g2.com/sellers/clinked)
- **Year Founded:** 2008
- **HQ Location:** Cambridge, UK
- **Twitter:** @clinked  
1,295 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c10c6b66c8750834fa35f5c97d82c2948a398bcde15951b77ac7103c15dd04e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclinked%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Small, 20% Large

#### What Do G2 Reviewers Say About Crumble?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Crumble to be **extremely user-friendly** , facilitating efficient client connection and feedback management seamlessly.
- Users value the **effective organization and prioritization** of feedback in Crumble, enhancing client satisfaction and transparency.
- Users value Crumble for its **effective client feedback management** and transparent roadmap feature, enhancing business growth.
- Users value Crumble for its **organized approach to customer feedback** , enhancing satisfaction and efficiency in business processes.
- Users value Crumble for its **effective organization and prioritization** of customer feedback, enhancing overall satisfaction.

##### Cons

- Users desire more **customization options** in Crumble, feeling limited by its current offerings and developmental stage.

#### What Are Recent G2 Reviews of Crumble?

**["A Game-Changer for Customer Feedback Management"](https://www.g2.com/survey_responses/crumble-review-9974852)**

**Rating:** 5.0/5.0 stars

_— Verified User in Mechanical or Industrial Engineering_

[Read full review](https://www.g2.com/survey_responses/crumble-review-9974852)

**["A smart way to connect your clients"](https://www.g2.com/survey_responses/crumble-review-10271188)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Games_

[Read full review](https://www.g2.com/survey_responses/crumble-review-10271188)

### [Customer Value](https://www.g2.com/products/customer-value/reviews)

Integrate feedback into business processes and across your organization.

**Average Rating:** 4.8/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Customer Value?

- **Ease of Use:** 9.3/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.9/10 (Category avg: 9.0/10)
- **Feedback Collection:** 10.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Customer Value?

- **Seller:** [MetrixLab](https://www.g2.com/sellers/metrixlab)
- **Year Founded:** 1999
- **HQ Location:** Rotterdam, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ea64f351680155ec196c74806bb0f14ecf4a7a428609daf3762157f58c6757a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F21991&secure%5Burl_type%5D=linkedin_company_website)  
908 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 80% Small, 60% Medium

#### What Are Recent G2 Reviews of Customer Value?

**["Great Experience"](https://www.g2.com/survey_responses/customer-value-review-8880928)**

**Rating:** 5.0/5.0 stars

_— Anurag T._

[Read full review](https://www.g2.com/survey_responses/customer-value-review-8880928)

**["Best Tool To Build Customer Relationship"](https://www.g2.com/survey_responses/customer-value-review-9537350)**

**Rating:** 5.0/5.0 stars

_— Mayank A._

[Read full review](https://www.g2.com/survey_responses/customer-value-review-9537350)

#### What Are G2 Users Discussing About Customer Value?

- [What is Customer Value used for?](https://www.g2.com/discussions/what-is-customer-value-used-for) - 1 comment, 1 upvote

### [EvaluationsHub](https://www.g2.com/products/evaluationshub/reviews)

EvaluationsHub is a unified B2B SaaS platform for managing supplier performance, vendor risk, ESG compliance, and customer experience evaluations. EvaluationsHub is the extra layer on your ERP for managing the full supplier performance (Delivery, Quality, Cost, Sustainability and ESG, Risk, Innovation, Satisfaction, Performance) vendor evaluations, or on top of your CRM for automating customer experience assessments in one place. It combines capabilities of Supplier Performance Management (SPM), Vendor Risk Management, and Feedback Management tools, enabling organizations to create scorecards, automate evaluations, and collect feedback from internal and external stakeholders. Designed for procurement, quality, and CX teams, EvaluationsHub supports use cases like supplier audits, vendor scorecards, customer health tracking, and ESG compliance evaluations. With built-in workflows, multi-channel survey distribution, and advanced analytics, it serves as a single hub for vendor performance management, customer feedback, and partner assessments—bridging the gap between supplier management, customer experience platforms, and project execution tools. EvaluationsHub replaces scattered spreadsheets, email-based surveys, and disconnected tools with a centralized workspace. You can manage supplier scorecards, conduct customer health assessments, launch multi-channel surveys, and run full evaluation projects from a single platform. Key features include: • Automated evaluation workflows: Push complete project templates to your stakeholders, from supplier audits to customer NPS initiatives. Assign responsibilities, collect feedback, and track progress—all in one place. • Scorecard builder: Customize performance criteria for different supplier categories or customer segments. Set weightings, attach documentation, and compare evaluations over time. Centralize all types of performance indicators and feedback sources: from surveys, documents, meetings, news, CRM or SRM data, and more. • Customer segmentation & insights: Group accounts by size, satisfaction, or strategic importance to identify patterns and take targeted actions. • Fully branded experience: Use your own custom domain, logo, colors, and sender address — deliver a white-labeled platform that looks and feels like your own. • Autopilot evaluations with full control: Set up recurring, fully customizable evaluations across suppliers, customers, or partners — automate deadlines, weights, and scoring logic while maintaining full oversight. • Analytics and dashboards: Get real-time insights into vendor compliance, customer loyalty, or project completion. Export reports or use integrations to connect to your BI tools. EvaluationsHub supports both internal and external stakeholder evaluations, helping your teams to manage everything from vendor risk management or customer journey scoring. Unlike traditional survey tools or project trackers, EvaluationsHub is purpose-built for high-impact evaluations that drive measurable outcomes. Whether you’re launching a supplier development program, tracking customer health scores, or running sustainability assessments across your value chain, EvaluationsHub gives you the structure, automation, and collaboration you need—without the chaos.

**Average Rating:** 4.9/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate EvaluationsHub?

- **Ease of Use:** 9.3/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.2/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.6/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind EvaluationsHub?

- **Seller:** [AlléeHub](https://www.g2.com/sellers/alleehub)
- **Year Founded:** 2021
- **HQ Location:** La Ferté-sous-Jouarre, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=93991827a9a262470c04375dc47fba2f8dc7e41a2e0e4b0e8852acf042e53090&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvockam&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Medium, 40% Large

#### What Do G2 Reviewers Say About EvaluationsHub?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customization options** in EvaluationsHub, enhancing client relationships and aligning internal teams effectively.
- Users commend the **ease of use** of EvaluationsHub, facilitating onboarding and high adoption rates among teams.
- Users value the **scalability** of EvaluationsHub, making it ideal for enterprise-level global operations and adaptability.
- Users value the **centralized information** provided by EvaluationsHub, enhancing management of evaluations and internal processes.
- Users value the **centralized and customizable customer experience** of EvaluationsHub, enhancing client relationships and team alignment.

##### Cons

- Users note a **steep learning curve** initially, but recognize the solution's effectiveness once mastered.
- Users face a **learning difficulty** when navigating the extensive features, impacting initial usability but rewarding persistence.

#### What Are Recent G2 Reviews of EvaluationsHub?

**["Transforming Supplier Performance Management Across a Global Supply Chain"](https://www.g2.com/survey_responses/evaluationshub-review-11591476)**

**Rating:** 5.0/5.0 stars

_— Verified User in Chemicals_

[Read full review](https://www.g2.com/survey_responses/evaluationshub-review-11591476)

**["Great insights on our customers"](https://www.g2.com/survey_responses/evaluationshub-review-11445464)**

**Rating:** 5.0/5.0 stars

_— rar@intenz.com ._

[Read full review](https://www.g2.com/survey_responses/evaluationshub-review-11445464)

### [Responster](https://www.g2.com/products/responster/reviews)

Customer feedback, employee engagement, lead followup - Responster is the survey creation tool with businesses in mind. Beautiful, cross-platform surveys can be easily created in a drag and drop builder, and survey results are automatically uploaded and visually organized in your dashboard, with easy export to Excel or PDF capability. Surveys can be completed in any web browser, and can also run offline in a native iOS or Android app, an agile solution for feedback collection via smartphone or tablet kiosks in the office, on-site in your store(s), or at an event.

**Average Rating:** 4.5/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate Responster?

- **Ease of Use:** 8.7/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.4/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.4/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 7.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Responster?

- **Seller:** [Trivato](https://www.g2.com/sellers/trivato)
- **Year Founded:** 2009
- **HQ Location:** Stockholm, SE
- **Twitter:** @trivato
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b1b1b9d5f0deea527511e374a7d1cb6803c989c94c804df148a5d780b81bd092&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrivato%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 33% Small

#### What Do G2 Reviewers Say About Responster?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **affordable survey creation** feature of Responster for easy data collection.

##### Cons

- Users feel the **limited options for permissions** restrict their control over survey visibility and management.
- Users are disappointed by the **limited permissions** in Responster, lacking flexibility in user access and visibility.

#### What Are Recent G2 Reviews of Responster?

**["Easy to use, easy to customise, mobile-friendly"](https://www.g2.com/survey_responses/responster-review-4229578)**

**Rating:** 4.0/5.0 stars

_— Millie B._

[Read full review](https://www.g2.com/survey_responses/responster-review-4229578)

**["Responster for the Win A+ Survey Tool"](https://www.g2.com/survey_responses/responster-review-10547034)**

**Rating:** 5.0/5.0 stars

_— Bryan S._

[Read full review](https://www.g2.com/survey_responses/responster-review-10547034)

### [Voxpopme](https://www.g2.com/products/voxpopme/reviews)

At Voxpopme, we believe you shouldn't sacrifice quality to get the insights you need quickly, at a reasonable cost. Insights teams are under immense pressure to deliver reliable answers to crucial business questions with limited resources. We can help. Voxpopme transforms insights teams by collecting, centralizing, and analyzing qualitative data. Voxpopme's Qualitative Insights Platform combines the speed of Video Surveys, our complete video survey tool, with the depth of Live Interviews, our IDI and focus group product, and the power of AI Insights for 60x faster analysis. More brands trust Voxpopme to enrich their research studies and fundamentally transform how they build better products and shape visionary companies. Want to learn how we help solve these problems? Visit www.voxpopme.com today.

**Average Rating:** 4.1/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Voxpopme?

- **Ease of Use:** 8.5/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Voxpopme?

- **Seller:** [Voxpopme](https://www.g2.com/sellers/voxpopme)
- **Year Founded:** 2013
- **HQ Location:** Park City, Utah
- **Twitter:** @voxpopme  
4,186 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3270461a1e465a78729695284b397a701b9ecf7677a6d01edd714df92b4c6cb9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3032072%2F&secure%5Burl_type%5D=linkedin_company_website)  
59 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Market Research
- **Company Size:** 53% Large, 47% Small

#### What Do G2 Reviewers Say About Voxpopme?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use and valuable insights** provided by Voxpopme’s analytics features.
- Users value the **authentic engagement** of Voxpopme, enhancing their presentations with relatable, human insights.
- Users value the **human element in customer engagement** that Voxpopme adds to their presentations and storytelling.
- Users value the **ease of use** of Voxpopme, along with the excellent insights it delivers.
- Users appreciate the **ease of use** of Voxpopme, benefiting from its user-friendly interface and valuable insights.

##### Cons

- Users find the **transcription quality lacking** , as AI struggles with summarization and video stability issues arise.
- Users often face **video issues** , including wobbly footage and respondents not looking at the camera, affecting engagement.

#### What Are Recent G2 Reviews of Voxpopme?

**["Shopper Insights Lead"](https://www.g2.com/survey_responses/voxpopme-review-11017454)**

**Rating:** 4.0/5.0 stars

_— Verified User in Consumer Goods_

[Read full review](https://www.g2.com/survey_responses/voxpopme-review-11017454)

**["I was satisfied with the platform during the interviews with customers."](https://www.g2.com/survey_responses/voxpopme-review-11017472)**

**Rating:** 4.5/5.0 stars

_— Zeynep M._

[Read full review](https://www.g2.com/survey_responses/voxpopme-review-11017472)

#### What Are G2 Users Discussing About Voxpopme?

- [What is Voxpopme used for?](https://www.g2.com/discussions/what-is-voxpopme-used-for)

### [eTrusted](https://www.g2.com/products/etrusted/reviews)

eTrusted has been designed from the ground up as a standardized and scalable SaaS platform for real-time customer feedback. Invite your customers to give feedback where it is most important to you. Connect eTrusted with your systems and receive feedback holistically across your customer journey. Forget the annual snapshot of customer satisfaction with a one-time survey. eTrusted provides you with authentic feedback consistently and in real-time. Our customers include online and retail, insurance, the automotive industry, software platforms and everything in between.

**Average Rating:** 4.3/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate eTrusted?

- **Ease of Use:** 9.3/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.3/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.2/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind eTrusted?

- **Seller:** [Trusted Shops](https://www.g2.com/sellers/trusted-shops-093f0c35-f6f7-4bd5-8bba-5d7e6b64b3e3)
- **Year Founded:** 1999
- **HQ Location:** Köln, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7dc73998631ea3b1baea378a1b7128ba257ae332e9417793398788c2f72d40b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrustedshops&secure%5Burl_type%5D=linkedin_company_website)  
759 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Do G2 Reviewers Say About eTrusted?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **exceptional customer support** of eTrusted, ensuring a smooth experience with the platform.
- Users commend the **ease of use** of eTrusted, making it simple to implement and integrate seamlessly.
- Users value the **easy integrations** of eTrusted, facilitating a seamless experience and dependable performance.
- Users appreciate the **great security** provided by eTrusted, fostering trust for both buyers and sellers.
- Users value the **excellent rating and feedback system** of eTrusted, ensuring trust and security for buyers and sellers.

##### Cons

- Users find that eTrusted has **limited capability in generating qualified traffic** to their sites compared to competitors.

#### What Are Recent G2 Reviews of eTrusted?

**["Powerful automation to generate quality reviews and maximize objectives"](https://www.g2.com/survey_responses/etrusted-review-12708574)**

**Rating:** 5.0/5.0 stars

_— Pablo F._

[Read full review](https://www.g2.com/survey_responses/etrusted-review-12708574)

**["Easy to use and key for positioning with reviews of my online store"](https://www.g2.com/survey_responses/etrusted-review-12720514)**

**Rating:** 5.0/5.0 stars

_— ALEJANDRA A._

[Read full review](https://www.g2.com/survey_responses/etrusted-review-12720514)

### [FeatureOS](https://www.g2.com/products/skcript-technologies-featureos/reviews)

featureOS: AI-Powered User Feedback & Roadmap Management featureOS transforms user feedback into actionable insights with AI-driven analysis and seamless integrations. Say goodbye to scattered feedback—our platform aggregates, organizes, and prioritizes insights from multiple sources like Intercom, Zendesk, and support tickets, empowering teams to build better products, faster. With featureOS, you can: ✅ Collect feedback effortlessly via boards and multiple integrations. ✅ Analyze sentiment with AI to understand user needs at scale. ✅ Prioritize product roadmaps based on real customer insights. ✅ Communicate updates effectively with automated release notes. ✅ Enhance team productivity with deep integrations into Jira, ClickUp, Salesforce, Intercom, and Zendesk. Why Choose featureOS? 🔹 AI-Powered Summarization: Extract key insights from thousands of feedback points in seconds. 🔹 Advanced Search & Filters: Find relevant feedback without the clutter. 🔹 Seamless Collaboration: Align product, engineering, and customer success teams effortlessly. 🔹 Affordable & Scalable: Tailored to fit businesses of all sizes. 🔹 Boost Customer Engagement: Build a transparent feedback loop with users. 🚀 Start making data-driven product decisions today! 🔹 Sign up for a free account: https://portal.featureos.app/auth/signup 🔹 Book a demo: https://featureos.app/request-demo

**Average Rating:** 4.9/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate FeatureOS?

- **Ease of Use:** 9.7/10 (Category avg: 9.1/10)

#### Who Is the Company Behind FeatureOS?

- **Seller:** [Skcript Technologies](https://www.g2.com/sellers/skcript-technologies)
- **Year Founded:** 2013
- **HQ Location:** Chennai, IN
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4d94a1d7f08e231b9ad14c2c7f77a658fa81fabcf13135c6cf20e8af343ef77a&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fskcript&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 83% Small, 17% Medium

#### What Do G2 Reviewers Say About FeatureOS?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **responsive customer care** of FeatureOS, appreciating prompt answers and a dedicated team focused on improvements.
- Users appreciate the **responsive customer support** of FeatureOS, reflecting a dedicated team focused on improvement.
- Users praise the **responsive customer care** of FeatureOS, appreciating prompt support and productive feedback integration.
- Users commend the **easy management** with FeatureOS, appreciating the responsive and effective customer care experience.
- Users appreciate the **exceptional customer care experience** , noting quick responses and dedicated support for product improvement.

#### What Are Recent G2 Reviews of FeatureOS?

**["Only good things to say"](https://www.g2.com/survey_responses/featureos-review-11061706)**

**Rating:** 5.0/5.0 stars

_— loic a._

[Read full review](https://www.g2.com/survey_responses/featureos-review-11061706)

**["Great Asana Integration, Responsive Team, and Constant Updates"](https://www.g2.com/survey_responses/featureos-review-12855296)**

**Rating:** 4.5/5.0 stars

_— Verified User in Mental Health Care_

[Read full review](https://www.g2.com/survey_responses/featureos-review-12855296)

#### What Are G2 Users Discussing About FeatureOS?

- [What is Hellonext used for?](https://www.g2.com/discussions/what-is-hellonext-used-for)

### [Fynzo Survey](https://www.g2.com/products/fynzo-survey/reviews)

Fynzo Survey is a SaaS-based multi-channel survey tool. It works both online and offline. Respondent/surveyors location can be collected and can be seen on the map for higher data authenticity

**Average Rating:** 4.4/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Fynzo Survey?

- **Ease of Use:** 10.0/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10)
- **Feedback Collection:** 10.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Fynzo Survey?

- **Seller:** [Fynzo Survey](https://www.g2.com/sellers/fynzo-survey)
- **Year Founded:** 2018
- **HQ Location:** New Delhi, IN
- **Twitter:** @teamfynzo  
88 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0f56d0bae0579531a6fdffc4fa9e55f3884c4208efe0e568dc02a3d996c76668&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffynzo%2F&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 25% Medium

#### What Are Recent G2 Reviews of Fynzo Survey?

**["Robust Survey Tool"](https://www.g2.com/survey_responses/fynzo-survey-review-5085766)**

**Rating:** 5.0/5.0 stars

_— Zack K._

[Read full review](https://www.g2.com/survey_responses/fynzo-survey-review-5085766)

**["Overall very easy to use survey software"](https://www.g2.com/survey_responses/fynzo-survey-review-7027014)**

**Rating:** 4.5/5.0 stars

_— Xurveykshan ._

[Read full review](https://www.g2.com/survey_responses/fynzo-survey-review-7027014)

#### What Are G2 Users Discussing About Fynzo Survey?

- [What is Fynzo Survey used for?](https://www.g2.com/discussions/what-is-fynzo-survey-used-for)

### [Joyous](https://www.g2.com/products/joyous/reviews)

Joyous enables companies to get fast feedback from the frontline at scale. Go from thousands of chats to one clear action plan - fast. Chat one-on-one with thousands. Surface critical thinking from people on the ground in real-time. No email, app or login required. From feedback to action. Fast. From thousands of responses to a clear prioritized plan - no manual work. Plan and launch in minutes. Plan, design and launch high impact campaigns via any channel quickly. AI made for frontline insights: AI Assistant - The assistant that helps you draft great questions. No more poorly worded questions to confuse people or put them off. - Identify and solve in one go. Helps get you both the problem and solution in one. - Easy for anyone to understand. Keeps it simple, short and focused on one thing at a time. - Make chats comfortable. Adds intro messages in friendly language and ensures questions don’t put people on the spot. AI Responder AI that chats back, but isn’t chatty. - Gets enough depth to act on without wasting time. - Asks an instant follow-up question - only if needed. - Knows to back off when sensitive topics are raised. - A human can review and moderate AI replies. - Can be configured to allow a human time to reply first. - Suggests replies for human facilitators. AI insight you can audit. - Identify actions: Instantly highlights the phrases you can act on. - Group and summarize: Themes and ranks related phrases. - One-click validation: Quickly jump from a theme to related conversations. - Human-in-the-loop: An analyst can easily review and adjust AI results. AI Action plan – A detailed action plan on a plate. - Suggests action items: Each theme has a related action item presented directly alongside it. - Drafts detailed tasks: Each action item includes detailed tasks based on the frontline phrases. - AI suggests. You decide: You can accept, ignore and modify all action items and tasks with just a few clicks. - Actions suggested for each theme: No more time wasted on sifting through feedback to identify the key action items and tasks.

**Average Rating:** 4.5/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Joyous?

- **Ease of Use:** 9.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Joyous?

- **Seller:** [Joyous](https://www.g2.com/sellers/joyous)
- **Year Founded:** 2017
- **HQ Location:** Auckland, NZ
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=60c30e9532bf92eb36ef0ba2163677210afbae7fe4aa9fcf864ca9117f0fb38b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fjoyous%2F&secure%5Burl_type%5D=linkedin_company_website)  
60 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 160% Medium, 50% Small

#### What Do G2 Reviewers Say About Joyous?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Joyous to be **genuinely helpful** , enhancing daily experiences with its simplicity, positivity, and user-friendly design.
- Users value the **ease of use** of Joyous, finding it intuitive and refreshing for feedback management.
- Users value Joyous for its **real-time feedback and actionable insights** , fostering meaningful changes and enhancing employee engagement.
- Users value the **simplicity and intentionality** of Joyous, enhancing their experience and improving overall engagement.
- Users appreciate the **efficiency** of Joyous for enhancing feedback processes and improving workplace engagement seamlessly.

##### Cons

- Users report **frustrating subscription and cancellation experiences** with Joyous, leading to dissatisfaction and confusion.
- Users face **inadequate filtering** , requiring manual copying for reports instead of straightforward one-click generation.
- Users find the **limited reporting** capabilities frustrating, requiring extra steps to generate necessary department reports.
- Users find the **lack of diverse features** in Joyous leads to occasional repetitiveness and content improvement needs.
- Users express frustration with **subscription and cancellation experiences** , indicating a lack of clarity and ease in processes.

#### What Are Recent G2 Reviews of Joyous?

**["Effortlessly Uplifts Mood, Yet Can Be Repetitive"](https://www.g2.com/survey_responses/joyous-review-12262759)**

**Rating:** 5.0/5.0 stars

_— Fernando C._

[Read full review](https://www.g2.com/survey_responses/joyous-review-12262759)

**["Eases Team Engagement with Quick Feedback Tools"](https://www.g2.com/survey_responses/joyous-review-12487341)**

**Rating:** 4.5/5.0 stars

_— Devin P._

[Read full review](https://www.g2.com/survey_responses/joyous-review-12487341)

#### What Are G2 Users Discussing About Joyous?

- [What is Joyous used for?](https://www.g2.com/discussions/what-is-joyous-used-for)

### [piHAPPINESS - Customer Feedback App](https://www.g2.com/products/pihappiness-customer-feedback-app/reviews)

piHAPPINESS is a comprehensive real-time customer feedback app and survey platform and measures customer satisfaction. The software uses multiple metrics like emoticons, NPS scores, feedback categories and reasons, single and multiple questionnaires and open text using tablets, iPads, online surveys to capture customer satisfaction. With customized reports and dashboards, access real-time feedback, analyze and act swiftly to resolve issues instantly and efficiently.

**Average Rating:** 3.6/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate piHAPPINESS - Customer Feedback App?

- **Ease of Use:** 7.5/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10)
- **Feedback Collection:** 10.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind piHAPPINESS - Customer Feedback App?

- **Seller:** [ParamInfo](https://www.g2.com/sellers/paraminfo)
- **Year Founded:** 2006
- **HQ Location:** Dubai, AE
- **Twitter:** @paraminfoit  
452 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9149c02b65b5cd4ff1f5ff99d72b24b907cfa7e0b1062422fc033e482c6b2fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fparaminfo%2F&secure%5Burl_type%5D=linkedin_company_website)  
179 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Medium

#### What Are Recent G2 Reviews of piHAPPINESS - Customer Feedback App?

**["Easy to use and easy to tailor"](https://www.g2.com/survey_responses/pihappiness-customer-feedback-app-review-4295736)**

**Rating:** 5.0/5.0 stars

_— Jason F._

[Read full review](https://www.g2.com/survey_responses/pihappiness-customer-feedback-app-review-4295736)

**["Good NPS Software to Use for Every Business"](https://www.g2.com/survey_responses/pihappiness-customer-feedback-app-review-5336937)**

**Rating:** 4.5/5.0 stars

_— Anusha P._

[Read full review](https://www.g2.com/survey_responses/pihappiness-customer-feedback-app-review-5336937)

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- [Appointment Reminder](/categories/appointment-reminder)

- [Call & Contact Center](/categories/call-contact-center)
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[Browse Enterprise Feedback Management Themes](/categories/enterprise-feedback-management/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Enterprise feedback management (EFM) software allows companies to solicit and manage feedback and data from their customers in a centralized location. EFM software transforms customer feedback (e.g., surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to gather data on customers, employees, and market research. These tools are often designed for use by multiple parties in an organization who have varying roles and permissions, and are often integrated with [CRM software](https://www.g2.com/categories/crm).

While EFM software can have significant overlap with [survey software](https://www.g2.com/categories/survey) and [experience management software](https://www.g2.com/categories/experience-management), the three categories are mutually exclusive. Compared to products in the Survey category, EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Meanwhile, products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback.

Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.

To qualify for inclusion in the Enterprise Feedback Management category, a product must:

- Provide all the features of a Survey solution
- Enable organizations to solicit feedback from customers or stakeholders
- Trigger alerts from collected feedback to send users regular feedback
- Assign differing permissions to each employee or department to access specific customer information
- Facilitate the distribution and analysis of data

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