# Best Enterprise Feedback Management Software - Page 3

## How Many Enterprise Feedback Management Software Products Does G2 Track?

**Total Products under this Category:** 279

### Category Stats (Aug 2026)

- **Average Rating:** 4.5/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Recollective (+0.69%) - Among all products in this category, Recollective recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Enterprise Feedback Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 24,900+ Authentic Reviews
- 279+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Enterprise Feedback Management Software
 ![G2 Grid® for Enterprise Feedback Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/enterprise-feedback-management/grids.png?focus%5B%5D=5494&focus%5B%5D=57328&focus%5B%5D=15310&focus%5B%5D=23848&focus%5B%5D=18969&focus%5B%5D=73862&focus%5B%5D=61042&focus%5B%5D=19287)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), HubSpot Service Hub, AskNicely, Glassbox, Userback, ReputationStacker, Simplesat, and Delighted.

Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-feedback-management/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=hubspot-service-hub&focus%5B%5D=asknicely&focus%5B%5D=glassbox&focus%5B%5D=userback&focus%5B%5D=reputationstacker&focus%5B%5D=simplesat&focus%5B%5D=delighted)

**Sponsored**

### Canny

Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=32&secure%5Bchosen_at%5D=2026-08-14T17%3A06%3A37Z&secure%5Bdisplayable_resource_id%5D=32&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=32&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=38122&secure%5Bresource_id%5D=32&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fenterprise-feedback-management%3FhsCtaTracking%3D1a78bdc5-985a-4405-ac92-595982facf51%257C7cb1500d-213d-4cb7-a950-a3272e79d3b8%26page%3D3&secure%5Btoken%5D=1710afa7e6aa816e4eb00b1ed27a00f3e9eb61d38aaa869c2ad3d329899760cc&secure%5Burl%5D=https%3A%2F%2Fcanny.io%2Fregister%3Futm_campaign%3Dg2-cpc-sponsored-placement%26utm_medium%3Dcpc%26utm_source%3Dg2&secure%5Burl_type%5D=free_trial)

### [Nicereply](https://www.g2.com/products/nicereply/reviews)

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.

**Average Rating:** 4.5/5.0

**Total Reviews:** 423

#### How Do G2 Users Rate Nicereply?

- **Ease of Use:** 9.4/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.3/10 (Category avg: 9.0/10)
- **Feedback Collection:** 8.7/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.6/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Nicereply?

- **Seller:** [Nice Reply s.r.o.](https://www.g2.com/sellers/nice-reply-s-r-o)
- **Year Founded:** 2012
- **HQ Location:** Bratislava
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b038996738020339a3656136fad4d5b11bd33ccb3e54137f1e47d25e194c9fb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1118193%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Support Agent, Customer Support Specialist
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Medium, 32% Small

#### What Are Recent G2 Reviews of Nicereply?

**["Great"](https://www.g2.com/survey_responses/nicereply-review-4378207)**

**Rating:** 4.5/5.0 stars

_— Dušan K._

[Read full review](https://www.g2.com/survey_responses/nicereply-review-4378207)

**["Great for CSAT"](https://www.g2.com/survey_responses/nicereply-review-9692698)**

**Rating:** 5.0/5.0 stars

_— Alyssa U._

[Read full review](https://www.g2.com/survey_responses/nicereply-review-9692698)

#### What Are G2 Users Discussing About Nicereply?

- [What is Nicereply used for?](https://www.g2.com/discussions/what-is-nicereply-used-for)

### [Dscout](https://www.g2.com/products/dscout/reviews)

Dscout is an AI-powered Research Platform for capturing in-the-moment insights from high-quality participants. The world’s largest brands use Dscout to test ideas, iterate quickly, collaborate, and build confidently. Dscout helps brand and product teams conduct multi-method research like: -usability testing -concept testing -interviews -field studies -diary studies -surveys -intercepts -card sorting -and more Dscout is well-known for -High-quality participants with ID and video verification, plus access to 3 million participants via Partner Panels -A built-in Private Panel management tool (CRM) -Seamlessly supporting multiple research methods in one study, including multi-activity (Diary) studies -An extremely high level of service and support for all pricing tiers, with custom project support available via the special services team -Useful AI Agents for planning, moderating, and analyzing research -Enterprise-grade privacy and security Dscout is mainly used by User Experience Researchers (UXRs), Product Designers, Product Managers, Market Researchers, Website Teams, E-commerce specialists, Consumer Insights, and Customer Experience Teams at Enterprise and Mid-market orgs. Some common use cases are: -competitive and market research -continuous discovery and iteration -discovery research -GenAI testing -personas and segmentation -prototyping and product design -testing and validation AI features are woven throughout the Dscout platform to users work faster, follow best practices, and uncover hidden patterns and insights. Users can choose which AI features they wish to use. All AI content is labelled, editable, and references sources when possible.

**Average Rating:** 4.5/5.0

**Total Reviews:** 187

#### How Do G2 Users Rate Dscout?

- **Ease of Use:** 8.5/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.3/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Dscout?

- **Seller:** [Dscout](https://www.g2.com/sellers/dscout)
- **Company Website:** dscout.com
- **Year Founded:** 2011
- **HQ Location:** Chicago, IL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8eab2f8fc18b9e34177ff94c920cf2194d1a01fbed9a2c2cc00b7caf20133467&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2438748%2F&secure%5Burl_type%5D=linkedin_company_website)  
303 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** UX Researcher, Senior UX Researcher
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 57% Large, 22% Medium

#### What Do G2 Reviewers Say About Dscout?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Dscout, enabling quick setup and swift participant responses for research.
- Users praise Dscout's **helpful customer support** , consistently delivering timely responses and effective solutions to inquiries.
- Users value the **intuitive usability and time-saving features** of Dscout, appreciating its ease in recruitment and study setup.
- Users find the **support team extremely helpful** , providing excellent assistance and empowering teams to conduct research faster.
- Users appreciate the **great participant engagement** in Dscout, enabling effective communication and seamless interactions throughout the process.

##### Cons

- Users find a lack of **essential features** in Dscout, requesting improvements in randomization and functionality.
- Many users note the **limitations in participant quality** and diversity, impacting study results and survey effectiveness.
- Users find **feature limitations** in Dscout, noting issues with analysis tools and cumbersome export processes.
- Users express frustration with the **complex usability** of Dscout, finding navigation and task management challenging.
- Users find the **limited analysis capabilities** of Dscout frustrating, hindering effective video insights and data interpretation.

#### What Are Recent G2 Reviews of Dscout?

**["Best-in-Class Qualitative Recruitment with an Intuitive, Feature-Rich Platform"](https://www.g2.com/survey_responses/dscout-review-13152041)**

**Rating:** 5.0/5.0 stars

_— Yu-Chen C._

[Read full review](https://www.g2.com/survey_responses/dscout-review-13152041)

**["Feature-Rich Platform with Helpful Support and Seamless Slack Integration"](https://www.g2.com/survey_responses/dscout-review-13160793)**

**Rating:** 4.0/5.0 stars

_— Rayssa A._

[Read full review](https://www.g2.com/survey_responses/dscout-review-13160793)

#### What Are G2 Users Discussing About Dscout?

- [Is dscout mobile only?](https://www.g2.com/discussions/is-dscout-mobile-only) - 1 comment
- [How does dscout app work?](https://www.g2.com/discussions/how-does-dscout-app-work) - 1 comment
- [What is the dscout app?](https://www.g2.com/discussions/what-is-the-dscout-app) - 1 comment
- [What does dscout do with your information?](https://www.g2.com/discussions/what-does-dscout-do-with-your-information) - 1 comment, 1 upvote

### [Medallia Agile Research](https://www.g2.com/products/medallia-agile-research/reviews)

Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS approach alongside internal customer data from hundreds of sources to provide unparalleled customer insights.

**Average Rating:** 4.3/5.0

**Total Reviews:** 64

#### How Do G2 Users Rate Medallia Agile Research?

- **Ease of Use:** 8.9/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.2/10 (Category avg: 9.0/10)
- **Feedback Collection:** 7.9/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 7.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Medallia Agile Research?

- **Seller:** [Medallia](https://www.g2.com/sellers/medallia)
- **Year Founded:** 2001
- **HQ Location:** San Francisco, CA
- **Twitter:** @Medallia  
12,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8d80f3d6282d9c0ba5d566f563fb36c86bb89ad7f09e57400dd8a99467e21c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F49697%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,039 employees on LinkedIn®
- **Phone:** 650-321-3000

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 43% Medium, 38% Small

#### What Are Recent G2 Reviews of Medallia Agile Research?

**["Excellent value for money"](https://www.g2.com/survey_responses/medallia-agile-research-review-8739894)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/medallia-agile-research-review-8739894)

**["Wonderful survey platform to get inputs for better results"](https://www.g2.com/survey_responses/medallia-agile-research-review-8667056)**

**Rating:** 4.5/5.0 stars

_— Vineet A._

[Read full review](https://www.g2.com/survey_responses/medallia-agile-research-review-8667056)

### [Thematic](https://www.g2.com/products/thematic/reviews)

Enterprise CX teams were promised that AI would turn customer feedback into decisions. Instead they got static taxonomies that drift, black-box AI they can't defend, and a different version of the customer story in every channel. AI agents make this worse. Built on fragmented data, they scale the inconsistency and risk. Thematic is the customer intelligence layer that fixes the foundation. We unify surveys, tickets, calls, reviews, and social into one source of customer truth, with every theme traceable back to the raw comments behind it. The same grounded layer feeds your dashboards, your teams, and the AI agents acting on customer signals. When teams are able to understand and act on data, the outcomes are measurable. Time-to-insight drops from days to minutes. We consistently see NPS gains of 5 to 35 points, which compounds into retention and referral revenue. A top-10 grocery retailer drove $4.8M in attributable revenue from a single 6-month pilot. A digital bank cut call volumes on their top three contact reasons by 69%. Forrester measured a 543% three-year ROI with payback under six months. Teams go from AI summaries they can't verify, or rigid text analytics buried in their CX platform, to insights they can stake a decision on. We sit on top of the existing CX stack (Medallia, Qualtrics, Snowflake, Gemini) and integrate via MCP with AI models. Up and running in days, not quarters. That’s why the world’s most innovative CX programs trust us, including DoorDash, Albertsons, and Mitsubishi.

**Average Rating:** 4.8/5.0

**Total Reviews:** 43

#### How Do G2 Users Rate Thematic?

- **Ease of Use:** 9.4/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.2/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Thematic?

- **Seller:** [Thematic](https://www.g2.com/sellers/thematic)
- **Company Website:** www.getthematic.com
- **Year Founded:** 2016
- **HQ Location:** San Francisco, CA
- **Twitter:** @getthematic  
480 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=17df1c5c320faeb1fab38b5f987479cf4b8c7997e6ca5c60ed2869cd234e3edb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fthematic-ltd%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
45 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 51% Large, 30% Medium

#### What Do G2 Reviewers Say About Thematic?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Thematic incredibly **easy to use** , enabling anyone to access and interpret customer insights effortlessly.
- Users commend the **exceptional customer support** from Thematic, highlighting their helpfulness and accessibility for problem-solving.
- Users find Thematic to be **effective at summarizing data and uncovering themes** , enhancing understanding and driving improvements.
- Users commend the **quick insights generation** from Thematic, enabling timely and relevant data analysis with ease.
- Users appreciate the **easy-to-use interface** of Thematic, which simplifies theme management and data accessibility.

##### Cons

- Users find the **complex setup** process time-consuming, making it challenging to integrate multiple data sources efficiently.
- Users find the **difficult setup** time-consuming, particularly when integrating multiple data sources and theming.
- Users find **filtering issues** tedious, needing to reset filters with each change in the data set.
- Users find the **scoring mechanisms difficult to understand** , complicating the assessment of impact and influence on actions.
- Users find **insufficient information** about Thematic's scoring mechanisms, making it hard to understand their impact accurately.

#### What Are Recent G2 Reviews of Thematic?

**["Fast, Flexible Data Summaries That Save Time"](https://www.g2.com/survey_responses/thematic-review-12220877)**

**Rating:** 4.5/5.0 stars

_— Lynn S._

[Read full review](https://www.g2.com/survey_responses/thematic-review-12220877)

**["Quick Insights and Actionable Themes with Excellent Support"](https://www.g2.com/survey_responses/thematic-review-12066641)**

**Rating:** 5.0/5.0 stars

_— Jin W._

[Read full review](https://www.g2.com/survey_responses/thematic-review-12066641)

#### What Are G2 Users Discussing About Thematic?

- [What are thematic details?](https://www.g2.com/discussions/what-are-thematic-details)
- [What is thematic used for?](https://www.g2.com/discussions/what-is-thematic-used-for)
- [What is thematic analysis software?](https://www.g2.com/discussions/what-is-thematic-analysis-software)
- [What is thematic software?](https://www.g2.com/discussions/what-is-thematic-software)

### [UserVoice](https://www.g2.com/products/uservoice/reviews)

UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from customers, making it easier for product teams to prioritize features and improvements based on real user needs. By centralizing feedback, UserVoice enables organizations to transform scattered input into actionable data, ensuring that product development aligns closely with customer expectations. Targeted primarily at product managers, UX designers, and customer success teams, UserVoice caters to organizations of various sizes that are looking to enhance their product offerings. The platform is particularly beneficial for teams that struggle with limited resources and face challenges in managing customer feedback across multiple channels. By providing a structured approach to feedback collection, UserVoice empowers teams to identify pain points and prioritize solutions that resonate with their user base. Key features of UserVoice include customizable feedback forms, robust analytics tools, and seamless integration with existing workflows. The customizable feedback forms allow users to solicit specific input from customers, ensuring that the feedback collected is relevant and targeted. The analytics tools provide insights into trends and common pain points, enabling teams to make data-driven decisions about product enhancements. Additionally, UserVoice's integration capabilities allow organizations to connect the platform with other tools they use, creating a cohesive feedback ecosystem. The benefits of using UserVoice extend beyond just gathering feedback. By implementing a low-effort feedback program, teams can foster a culture of collaboration and transparency, earning the trust of their customers. This trust is crucial for building long-term relationships and ensuring that product releases meet user expectations. Furthermore, by placing users at the center of the product development process, organizations can avoid the pitfalls of developing features that do not resonate with their audience, ultimately leading to more successful product outcomes. UserVoice stands out in its category by not only simplifying the feedback collection process but also by providing actionable insights that drive product strategy. By focusing on the voice of the customer, UserVoice helps teams prioritize their roadmaps with confidence, ensuring that every product decision is informed by real user data. This approach not only enhances product relevance but also cultivates a loyal customer base that feels heard and valued.

**Average Rating:** 4.5/5.0

**Total Reviews:** 232

#### How Do G2 Users Rate UserVoice?

- **Ease of Use:** 8.8/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.3/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind UserVoice?

- **Seller:** [UserVoice](https://www.g2.com/sellers/uservoice)
- **Company Website:** uservoice.com
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5cfd092fb766a27f92600ec6b5f781bc139898b71af80c987a01d14f97a0e086&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F356606%2F&secure%5Burl_type%5D=linkedin_company_website)  
30 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 63% Medium, 28% Large

#### What Do G2 Reviewers Say About UserVoice?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **effective feedback management** of UserVoice, enhancing customer satisfaction and aligning business strategies.
- Users find UserVoice **extremely easy to use** , making feedback collection and prioritization simple and efficient.
- Users value UserVoice for its **powerful features** that enhance customer feedback management and improve satisfaction.
- Users praise the **supportive and helpful customer support** of UserVoice, enhancing their overall experience and tool efficiency.
- Users value UserVoice for its **robust tools for managing customer feedback** , enhancing satisfaction and driving business growth.

##### Cons

- Users note a **lack of features** such as advanced reporting, idea traceability, and integration with development tools.
- Users find the **complex usability** of UserVoice challenging, requiring significant effort to manage and understand its features.
- Users find UserVoice's pricing to be **expensive** , especially for smaller organizations, despite the overall value it provides.
- Users find **idea duplication** problematic, as it distorts feedback and hampers effective decision-making for product development.
- Users find a **steep learning curve** for new users due to the platform's complexity and advanced features.

#### What Are Recent G2 Reviews of UserVoice?

**["Great tool for customer feedback and requests - we're just scratching the surface"](https://www.g2.com/survey_responses/uservoice-review-7776333)**

**Rating:** 4.5/5.0 stars

_— Taylor J._

[Read full review](https://www.g2.com/survey_responses/uservoice-review-7776333)

**["Great platform for unbiased Customer Feedback"](https://www.g2.com/survey_responses/uservoice-review-7779200)**

**Rating:** 4.5/5.0 stars

_— Dan T._

[Read full review](https://www.g2.com/survey_responses/uservoice-review-7779200)

#### What Are G2 Users Discussing About UserVoice?

- [What is UserVoice used for?](https://www.g2.com/discussions/what-is-uservoice-used-for)

### [Qualaroo](https://www.g2.com/products/qualaroo/reviews)

Qualaroo is an automated research platform designed to help digital product teams collect valuable insights from their users at scale in the quickest and most seamless way possible. Qualaroo relieves teams of the burdens that comes with user research. From your mobile app to web app, you can deploy Qualaroo’s trademark nudge and use features like advanced targeting, dynamic insight reporting, sentiment analysis and more. Leading brands like Zillow, Lenovo, Twilio, TripAdvisor trust Qualaroo to capture qualitative feedback that drives real business results.

**Average Rating:** 4.3/5.0

**Total Reviews:** 46

#### How Do G2 Users Rate Qualaroo?

- **Ease of Use:** 8.4/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.4/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.1/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Qualaroo?

- **Seller:** [Qualaroo](https://www.g2.com/sellers/qualaroo)
- **Year Founded:** 2012
- **HQ Location:** San Antonio, TX
- **Twitter:** @Qualaroo  
36,879 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c27dbe2b5bb9d99396952ad910a3bfd80c2338429dd27c2f6c4e8a7ae0688fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fqualaroo&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 46% Medium, 42% Small

#### What Do G2 Reviewers Say About Qualaroo?

_AI-generated summary from verified user reviews_

##### Pros

- Users love Qualaroo's **advanced targeting features** , enabling them to collect actionable feedback from the right audience.
- Users appreciate Qualaroo's **advanced targeting features** , enabling them to gather relevant feedback for significant improvements.
- Users value Qualaroo's **advanced targeting features** , enabling them to gather highly relevant and actionable feedback.
- Users value the **advanced targeting features** of Qualaroo, enabling precise feedback from relevant audiences for impactful improvements.
- Users appreciate Qualaroo's **advanced targeting features** , which ensure relevant feedback for meaningful improvements.

#### What Are Recent G2 Reviews of Qualaroo?

**["Reliable for quick customer insights"](https://www.g2.com/survey_responses/qualaroo-review-10878194)**

**Rating:** 4.5/5.0 stars

_— Akshay S._

[Read full review](https://www.g2.com/survey_responses/qualaroo-review-10878194)

**["Loved the usability"](https://www.g2.com/survey_responses/qualaroo-review-10878177)**

**Rating:** 4.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/qualaroo-review-10878177)

#### What Are G2 Users Discussing About Qualaroo?

- [How do you use Qualaroo?](https://www.g2.com/discussions/how-do-you-use-qualaroo)
- [What is survey Survicate?](https://www.g2.com/discussions/qualaroo-what-is-survey-survicate)
- [How to use Qualaroo?](https://www.g2.com/discussions/how-to-use-qualaroo)
- [What does Qualaroo do?](https://www.g2.com/discussions/what-does-qualaroo-do)

### [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews)

Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. As part of the Verint Platform, Verint Voice of the Customer allows CX leaders to close the Engagement Capacity Gap™ between customer expectations and budget or resources by: Deriving insights from data and AI Connecting organizational silos Leveraging CX orchestration and automation Examples of customer successes include: - Increasing NPS by 17 points - Realizing a 72% increase in BOPIS (buy online pickup in store) orders month-over-month - Cross-functional view of customer interactions enabling continuous CX improvements - Unlock the power of a unified customer experience! Contact us today. Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Voice of the Customer (formerly known as Experience Management).

**Average Rating:** 4.2/5.0

**Total Reviews:** 45

#### How Do G2 Users Rate Verint Voice of the Customer?

- **Ease of Use:** 8.3/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.2/10 (Category avg: 9.0/10)
- **Feedback Collection:** 8.6/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 7.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Verint Voice of the Customer?

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint  
7,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 employees on LinkedIn®
- **Ownership:** Thoma Bravo

#### Who Uses This Product?

- **Top Industries:** Retail
- **Company Size:** 49% Large, 36% Medium

#### What Are Recent G2 Reviews of Verint Voice of the Customer?

**["Effortless Post Interaction Surveys"](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-8327708)**

**Rating:** 5.0/5.0 stars

_— Verified User in Banking_

[Read full review](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-8327708)

**["Unified Customer Feedback That Makes Trends Easy to Spot"](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-13238591)**

**Rating:** 4.5/5.0 stars

_— Subhashree S._

[Read full review](https://www.g2.com/survey_responses/verint-voice-of-the-customer-review-13238591)

#### What Are G2 Users Discussing About Verint Voice of the Customer?

- [What is Verint Predictive Experience (formerly Verint ForeSee) used for?](https://www.g2.com/discussions/what-is-verint-predictive-experience-formerly-verint-foresee-used-for) - 1 comment

### [Userfeel](https://www.g2.com/products/userfeel/reviews)

Make everything click. See where users get stuck. Gather feedback from real users on your prototype, app, or website. With a global panel of over 7 million participants, you can understand how your users feel and capture their genuine first impressions. Whether you are running a survey, A/B test, user test, tree test, or card sort, Userfeel helps you understand exactly how users interact with your product. We provide tools to support your research from start to finish: - Test Creation: Use our AI assistant to generate effective test scenarios and tasks in seconds. - AI Analysis: Automatically analyze sessions to generate sentiment maps and prioritized recommendations for improvement. - Seamless Sharing: Easily share highlight reels and narrative reports with your board or clients to align teams faster. Userfeel helps your team build with clarity and decide with confidence, all while maintaining compliance.

**Average Rating:** 4.5/5.0

**Total Reviews:** 94

#### How Do G2 Users Rate Userfeel?

- **Ease of Use:** 9.3/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.6/10 (Category avg: 9.0/10)
- **Feedback Collection:** 8.9/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Userfeel?

- **Seller:** [Userfeel](https://www.g2.com/sellers/userfeel)
- **Year Founded:** 2010
- **HQ Location:** London, GB
- **Twitter:** @userfeel  
548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=57ec8ba2bbe914bc6bfbed4b1e94d3ca1a23e781b8768e471e17029e3df3091b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fuserfeel-com%2F&secure%5Burl_type%5D=linkedin_company_website)  
171 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO
- **Top Industries:** Computer Software, Retail
- **Company Size:** 64% Small, 29% Medium

#### What Do G2 Reviewers Say About Userfeel?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Userfeel to be **easy to use** , facilitating quick access to remote usability testers and enhancing effectiveness.
- Users find **setup incredibly easy** for usability tests, enabling quick feedback and effective testing experiences.
- Users find the **easy setup** for tests and interviews a significant advantage, streamlining the feedback process effortlessly.
- Users value the **diverse contributor access** and **user-friendly templates** for effective and flexible research with Userfeel.
- Users value the **easy access to a diverse panel** and fast feedback, enhancing research effectiveness significantly.

##### Cons

- Users find the **pricing steep** , especially for smaller teams, making justification of costs challenging.
- Users find the **credit transfer process unclear** and hope for more affordable testing options in the future.
- Users express concerns over the **inadequate feedback mechanism** , noting a decline in contributor quality and engagement.
- Users find the **insufficient information** regarding credit transfer processes confusing and not user-friendly.
- Users find the **lack of guidance** on credit transfer confusing, affecting their overall experience with Userfeel.

#### What Are Recent G2 Reviews of Userfeel?

**["Excellent tool for observing user interactions, identifying pain points, and collecting feedback."](https://www.g2.com/survey_responses/userfeel-review-11693781)**

**Rating:** 5.0/5.0 stars

_— Kristen M._

[Read full review](https://www.g2.com/survey_responses/userfeel-review-11693781)

**["Lightning-Fast Sessions and Expert Support Made Testing Effortless"](https://www.g2.com/survey_responses/userfeel-review-11914506)**

**Rating:** 5.0/5.0 stars

_— Philip N._

[Read full review](https://www.g2.com/survey_responses/userfeel-review-11914506)

#### What Are G2 Users Discussing About Userfeel?

- [What is Userfeel used for?](https://www.g2.com/discussions/what-is-userfeel-used-for)

### [ProProfs Survey Maker](https://www.g2.com/products/proprofs-survey-maker/reviews)

ProProfs Survey Maker is SaaS-based survey software that helps businesses create attractive and personalized feedback surveys through professionally-designed themes. You can use a pre-made survey or create a customized survey to gather data that enables you to measure customer loyalty and satisfaction levels with ease. ProProfs survey maker offers a great survey design to fetch more accurate data. It helps you collect unbiased survey data on a diverse range of topics. More than 100 ready-made templates and over 1,000,000 thoughtfully crafted questions help you get information aligned with your business goals and objectives. Here the main offerings of this highly versatile tool: Surveys NPS Surveys In-App Surveys Popup surveys Forms such as SideBar forms Quizzes Polls Major Attractions of the ProProfs Survey Maker Get an overview of customer activity: The tool provides real-time reports in the form of graphs, charts, and other graphics. Boost customer retention: Everything is made visible on the powerful dashboard for you to compare and create an actionable strategy. Amp up your lead generation and conversions: Get a snapshot of the behaviors and attitudes of the customers. Multiple language support: Get information from customers from around the world. Expand customer outreach: The surveys can be shared across various platforms and social networks. Evaluate customer’s choice: The tool lets you conduct NPS surveys to see if a customer will choose your brand for his/her next buy or recommend any friend or colleague for the same. Gauge your website traffic and gather quick feedback: You can take advantage of the Popup survey, which can be strategically triggered in response to specific actions by the user. Multiple integrations: The survey maker can be integrated with Freshdesk, MailChimp, SalesForce, Constant Contact, Zendesk to capture customer’s details and gather more valuable data. If you face any issue during survey creation, you can take the help of the video tutorials and FAQs available in the help section.

**Average Rating:** 4.3/5.0

**Total Reviews:** 51

#### How Do G2 Users Rate ProProfs Survey Maker?

- **Ease of Use:** 9.3/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.8/10 (Category avg: 9.0/10)
- **Feedback Collection:** 8.8/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ProProfs Survey Maker?

- **Seller:** [ProProfs](https://www.g2.com/sellers/proprofs)
- **Year Founded:** 2009
- **HQ Location:** Los Angeles, CA
- **Twitter:** @ProProfs  
4,731 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9acb8211ef0b8540d9c8ef7ba6681ff4d087fdc62ea17b3bc0a016852fbdef85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9492925%2F&secure%5Burl_type%5D=linkedin_company_website)  
215 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Education Management
- **Company Size:** 48% Medium, 35% Small

#### What Do G2 Reviewers Say About ProProfs Survey Maker?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of ProProfs Survey Maker, noting quick setup and seamless integration with other tools.
- Users find the **easy setup** of ProProfs Survey Maker quick and hassle-free, enabling immediate survey creation.
- Users love the **easy survey creation** with ProProfs Survey Maker, enjoying its user-friendly interface and quick setup.
- Users love the **quick setup** of ProProfs Survey Maker, enabling instant creation of surveys without hassle.
- Users highlight the **ease of setup** with ProProfs Survey Maker, enabling quick and hassle-free initiation within minutes.

##### Cons

- Users feel that the **design is poor** , with dated interface elements and limited customization options impacting overall usability.
- Users note that the **UI can feel dated and dense** , impacting overall user experience with ProProfs Survey Maker.
- Users find the **cluttered interface** of ProProfs Survey Maker challenging, impacting their overall usability experience.
- Users experience **exporting issues** with ProProfs Survey Maker, often needing to manually clean up data formatting post-export.
- Users report **formatting issues** when exporting data from ProProfs Survey Maker, requiring manual cleanup for usability.

#### What Are Recent G2 Reviews of ProProfs Survey Maker?

**["Keeping Wellness Surveys and Follow-Ups More Structured"](https://www.g2.com/survey_responses/proprofs-survey-maker-review-12860959)**

**Rating:** 4.5/5.0 stars

_— Ishan S._

[Read full review](https://www.g2.com/survey_responses/proprofs-survey-maker-review-12860959)

**["AI-Powered Surveys Made Easy with Flexible Sharing and Strong Templates"](https://www.g2.com/survey_responses/proprofs-survey-maker-review-12827017)**

**Rating:** 4.5/5.0 stars

_— Konjengbam M._

[Read full review](https://www.g2.com/survey_responses/proprofs-survey-maker-review-12827017)

#### What Are G2 Users Discussing About ProProfs Survey Maker?

- [What is survey Survicate?](https://www.g2.com/discussions/proprofs-survey-maker-what-is-survey-survicate) - 1 comment
- [Which software is best for survey?](https://www.g2.com/discussions/proprofs-survey-maker-which-software-is-best-for-survey)
- [Is ProProfs survey Maker free?](https://www.g2.com/discussions/is-proprofs-survey-maker-free)
- [What is ProProfs survey Maker?](https://www.g2.com/discussions/what-is-proprofs-survey-maker)

### [LaunchNotes](https://www.g2.com/products/launchnotes/reviews)

Trusted by leading organizations like Square, CoreLogic, LangChain, and SpotOn, LaunchNotes helps companies streamline how they communicate product changes—internally and externally. Built for CPOs, CTOs, and product-led teams, LaunchNotes centralizes release notes, product roadmaps, customer feedback, and feature announcements into a single, scalable platform. Whether you're supporting multiple product lines or aligning Sales, Support, and Marketing, LaunchNotes ensures every update reaches the right audience—at the right time, through the right channels. Companies use LaunchNotes to accelerate feature adoption, increase organizational alignment, and reduce time-to-communication—from code complete to customer awareness. LaunchNotes powers modern release communications for enterprise teams across industries, helping them turn product momentum into real business growth.

**Average Rating:** 4.9/5.0

**Total Reviews:** 32

#### How Do G2 Users Rate LaunchNotes?

- **Ease of Use:** 9.9/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.3/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.7/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 9.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind LaunchNotes?

- **Seller:** [LaunchNotes](https://www.g2.com/sellers/launchnotes)
- **Year Founded:** 2019
- **HQ Location:** California, Pennsylvania, United States
- **Twitter:** @LaunchNotes  
511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9b8d17b42810847f082f59f36ae1cda76374cebe631562907ac115cc11ed33ae&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flaunchnotes%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 58% Small, 36% Medium

#### What Are Recent G2 Reviews of LaunchNotes?

**["Indispensable tool for roadmapping and releases"](https://www.g2.com/survey_responses/launchnotes-review-9379946)**

**Rating:** 5.0/5.0 stars

_— John P._

[Read full review](https://www.g2.com/survey_responses/launchnotes-review-9379946)

**["Perfect communication tool for our needs"](https://www.g2.com/survey_responses/launchnotes-review-9362213)**

**Rating:** 5.0/5.0 stars

_— John L._

[Read full review](https://www.g2.com/survey_responses/launchnotes-review-9362213)

#### What Are G2 Users Discussing About LaunchNotes?

- [What is LaunchNotes used for?](https://www.g2.com/discussions/what-is-launchnotes-used-for)

### [CallidusCloud Clicktools](https://www.g2.com/products/calliduscloud-clicktools/reviews)

SAP Clicktools enables business to drive sales and refine service though automated and actionable customer data. Utilizing deep out-of-the-box integration, Clicktools Enterprise Feedback Management allows business users to capture rich customer sentiment, refine centralized 360 account data, and engage customers with automated workflows to improve sales, refine service, identify new opportunities, and more... Clicktools and Salesforce seamlessly integrate, enabling organizations to automate and centralize VoC initiatives: • CAPTURE customer insight through surveys, scripts, conditional questioning, and forms. • REFINE service and CRM data with contextual customer sentiment. • ENGAGE customers with deep insights automatically to drive loyalty and improve lifetime value.

**Average Rating:** 4.3/5.0

**Total Reviews:** 65

#### How Do G2 Users Rate CallidusCloud Clicktools?

- **Ease of Use:** 8.4/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 8.3/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.6/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind CallidusCloud Clicktools?

- **Seller:** [SAP](https://www.g2.com/sellers/sap)
- **Year Founded:** 1972
- **HQ Location:** Walldorf
- **Twitter:** @SAP  
297,052 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fd712dbd816fadfc039a60dcf8c1a3d6a48469756075586fa0be3da7e4b74d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsap%2F&secure%5Burl_type%5D=linkedin_company_website)  
141,955 employees on LinkedIn®
- **Ownership:** NYSE:SAP

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 48% Large, 39% Medium

#### What Are Recent G2 Reviews of CallidusCloud Clicktools?

**["Clicktools at its best!"](https://www.g2.com/survey_responses/calliduscloud-cx-review-304666)**

**Rating:** 5.0/5.0 stars

_— Aniket D._

[Read full review](https://www.g2.com/survey_responses/calliduscloud-cx-review-304666)

**["Technical Survey Tool for Salesforce Pros"](https://www.g2.com/survey_responses/calliduscloud-clicktools-review-4198542)**

**Rating:** 4.5/5.0 stars

_— Verified User in Management Consulting_

[Read full review](https://www.g2.com/survey_responses/calliduscloud-clicktools-review-4198542)

#### What Are G2 Users Discussing About CallidusCloud Clicktools?

- [What is CallidusCloud Clicktools used for?](https://www.g2.com/discussions/what-is-calliduscloud-clicktools-used-for)

### [GatherUp](https://www.g2.com/products/gatherup/reviews)

GatherUp is the reputation management platform for multi-location businesses and agencies. We turn the customer voice into customer loyalty. GatherUp is one platform that scales all aspects of your reputation management from listening to customers to understanding them to engaging with them so you can improve the customer experience across multiple businesses. We help you gather customer feedback and insights that improve your reputation/business so you can: 1) Improve the customer experience 2) Attract new customers 3) Retain existing customers And we're automated and organized in a way so you can do this at scale – across multiple locations or businesses. Gather customer feedback from first party to third party reviews to NPS scores and surveys - Review and Feedback Generation and Monitoring - Automation & Integrations Analyze customer feedback for actionable insights - Sentiment Analysis - AI-assisted Smart Insights - Organize and manage reviews based on topic, theme or keywords Leverage insights to engage and retain customers - SMS Marketing Campaigns - Review Replies (AI-generated replies using Smart Reply) - Website Review Widget to display reviews overall, or by location, theme/topic - Social Sharing of Reviews Founded in 2013 by local search marketers and acquired by Traject in 2019, GatherUp is fueled by a remote workforce of customer-centric people with headquarters in Washington state.

**Average Rating:** 4.5/5.0

**Total Reviews:** 43

#### How Do G2 Users Rate GatherUp?

- **Ease of Use:** 9.0/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 10.0/10 (Category avg: 9.0/10)
- **Feedback Collection:** 10.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind GatherUp?

- **Seller:** [GatherUp](https://www.g2.com/sellers/gatherup)
- **Year Founded:** 2013
- **HQ Location:** Walnut Creek, CA 
- **Twitter:** @GatherUp  
1,848 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ebcaa33dd03cf85402f6df84a8f96af7ec03c693a73faec671f84b330d26ae4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgatherup%2F&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 74% Small, 18% Medium

#### What Do G2 Reviewers Say About GatherUp?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **clear communication** from support, enhancing their onboarding experience and overall satisfaction with GatherUp.
- Users commend the **outstanding customer support** from Mike and Michelle, enhancing their overall experience with GatherUp.
- Users value the **automation features** of GatherUp, simplifying the process of managing customer reviews effortlessly.
- Users value the **centralized feedback management** of GatherUp, enabling organized and accessible customer reviews in one place.
- Users value the **customization options** in GatherUp, enabling tailored messaging that aligns with their brand’s voice.

#### What Are Recent G2 Reviews of GatherUp?

**["No-brainer for your own business or clients you serve!"](https://www.g2.com/survey_responses/gatherup-review-11274362)**

**Rating:** 5.0/5.0 stars

_— Jon P._

[Read full review](https://www.g2.com/survey_responses/gatherup-review-11274362)

**["Consistent, Automated Review Requests That Boost Local Visibility"](https://www.g2.com/survey_responses/gatherup-review-12921229)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/gatherup-review-12921229)

### [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews)

ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes. From ticket management and customer service to sales, project delivery, and business analytics, ConnectWise PSA gives teams the tools they need to work smarter, faster, and with greater consistency. As a unified command center for the business, ConnectWise PSA provides real-time visibility across service, finance, and operations. This holistic approach allows MSPs to eliminate swivel-chair work, reduce errors, and make data-driven decisions that support growth and customer satisfaction. Routine tasks become automated, freeing technicians and leaders to focus on strategic initiatives rather than administrative overhead. Built for small to mid-sized technology firms and MSPs, ConnectWise PSA supports the full lifecycle of managed services. Users rely on it to track and resolve service tickets, automate recurring and one-time invoicing, manage projects, oversee sales activity, and monitor key performance metrics—all from a single platform that scales with the business. Core capabilities include an advanced service desk for efficient ticket routing and resolution, reliable integrations with major accounting platforms, robust quoting and invoicing tools for accelerating cash flow, and comprehensive project management to keep teams aligned. Built-in dashboards and analytics surface trends and insights that help leaders improve performance and operate proactively. Backed by more than 40 years of experience in the technology services industry, ConnectWise stands apart through its global community, deep ecosystem, and continuous innovation. ConnectWise PSA gives MSPs the foundation they need to run and grow their business today while preparing for a future powered by automation and intelligent service delivery.

**Average Rating:** 4.0/5.0

**Total Reviews:** 556

#### How Do G2 Users Rate ConnectWise PSA?

- **Ease of Use:** 7.4/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.4/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.7/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 9.5/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ConnectWise PSA?

- **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise)
- **Company Website:** www.connectwise.com
- **Year Founded:** 1982
- **HQ Location:** Tampa, FL
- **Twitter:** @ConnectWise  
14,926 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=825d5a968a56320f556cad3f9dfc8c57c880640eedc7d064eddf33e0f8d1e867&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F48576%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,401 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** President, Network Engineer
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 66% Small, 28% Medium

#### What Do G2 Reviewers Say About ConnectWise PSA?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **interface easy to use** , appreciating its simplicity and efficiency in managing tasks and tickets.
- Users value the **seamless integration** with third-party software, enhancing customization and ease of use in their workflow.
- Users appreciate the **extensive integrations** of ConnectWise PSA, enhancing automation and workflow across various applications.
- Users appreciate the **rich feature set** of ConnectWise PSA, benefiting from comprehensive tools for management and organization.
- Users appreciate the **responsive customer support** from ConnectWise PSA, enhancing their experience with effective assistance.

##### Cons

- Users find the **learning curve steep** , making initial setup and adaptation to ConnectWise PSA quite challenging.
- Users report **poor customer support** with slow response times and inadequate follow-up on escalated issues.
- Users find **ConnectWise PSA's usability complex** , with a tedious configuration process that hampers effective management and forecasting.
- Users express frustration with **missing features** in ConnectWise PSA, highlighting the need for better sales and documentation tools.
- Users face significant **performance issues** with ConnectWise PSA, impacting workflow and overall satisfaction with the software.

#### What Are Recent G2 Reviews of ConnectWise PSA?

**["Efficient Tool That Simplifies Daily Tasks"](https://www.g2.com/survey_responses/connectwise-psa-review-12026815)**

**Rating:** 5.0/5.0 stars

_— Imran I._

[Read full review](https://www.g2.com/survey_responses/connectwise-psa-review-12026815)

**["Great PSA system is you take the time to set it up according to your needs"](https://www.g2.com/survey_responses/connectwise-psa-review-12892759)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/connectwise-psa-review-12892759)

#### What Are G2 Users Discussing About ConnectWise PSA?

- [What is SmileBack used for?](https://www.g2.com/discussions/what-is-smileback-used-for)
- [What is BrightGauge used for?](https://www.g2.com/discussions/what-is-brightgauge-used-for)
- [What is BrightGuage used for?](https://www.g2.com/discussions/what-is-brightguage-used-for) - 1 comment
- [How do I disable ConnectWise control?](https://www.g2.com/discussions/connectwise-psa-how-do-i-disable-connectwise-control)
- [How do I download ConnectWise manage client?](https://www.g2.com/discussions/how-do-i-download-connectwise-manage-client)

### [Mouseflow](https://www.g2.com/products/mouseflow/reviews)

Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user behavior. We empower businesses with data-driven behavioral analytics, helping brands like eCommerce, SaaS, and enterprise brands understand why visitors are struggling, turning complex data into actionable insights that drive revenue and growth. Since essential tools like heatmaps and friction detection come out-of-the-box, you don't need an engineering degree to get quick value. How Mouseflow Helps You Optimize Faster: We’re here to toughen up your website – and your bottom line. • Automated UX Friction Detection Detect and fix conversion killers automatically with +7 friction events and our Friction Score—focus on changes that truly matter. • Affordable User Journey Mapping Analyze effortlessly how users move from, to, and between any page. Stop struggling to track user paths; we help you give them a shortcut to checkout. • Session Replays that Listen Watch user journeys unfold with session replays to see the truth behind clicks and turn data into powerful solutions. • Heatmaps Built for Scale Get 7 types of heatmaps, generated automatically for every page. This visibility is provided right out-of-the-box. • Conversion Funnels, Forms, & Analytics Pinpoint exact drop-off points using funnels and form analytics to increase conversions. • Real-Time Feedback Campaigns Understand visitor intent by asking the right questions at the right time. • Advanced Filtering, Segmentation, and Customization Advanced filtering and segmentation is available in every plan, supporting your experimentation roadmaps with the precision you need. Mouseflow is trusted by 210,000+ teams to analyze millions of visitor sessions, unlocking the fastest path to growth. We believe in making analytics approachable and fun, packed with “aha” moments. Are you ready to reveal the truth behind your user experience?

**Average Rating:** 4.6/5.0

**Total Reviews:** 688

#### How Do G2 Users Rate Mouseflow?

- **Ease of Use:** 8.8/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 7.6/10 (Category avg: 9.0/10)
- **Feedback Collection:** 8.0/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 7.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Mouseflow?

- **Seller:** [Mouseflow](https://www.g2.com/sellers/mouseflow)
- **Company Website:** mouseflow.com
- **Year Founded:** 2010
- **HQ Location:** Copenhagen, Denmark
- **Twitter:** @mouseflow  
1,736 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ebea2210aa333e148f82ed2dee1673302ecc974cc0c7c42898ca2c35177f7c5c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2858513%2F&secure%5Burl_type%5D=linkedin_company_website)  
55 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 68% Small, 23% Medium

#### What Do G2 Reviewers Say About Mouseflow?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Mouseflow, facilitating insightful analytics and quick adjustments for effective marketing strategies.
- Users value the **easy qualitative insights** from Mouseflow, significantly enhancing marketing analytics and user engagement strategies.
- Users value the **insightful heatmaps** of Mouseflow, enhancing understanding of user behavior and driving conversions.
- Users love the **Session Replay** feature of Mouseflow for gaining insights into user behavior and improving engagement.
- Users find the **easy setup** of Mouseflow beneficial, enabling quick integration and effective tracking of user behavior.

##### Cons

- Users find the **missing features** in Mouseflow limiting, especially regarding its outdated plugins and survey options.
- Users face **limitations in plugin updates and features** , affecting overall functionality and user experience with Mouseflow.
- Users find Mouseflow to be **expensive** , especially for small businesses with limited budgets and traffic volumes.
- Users report **data inaccuracy** in Mouseflow, citing issues with loading and discrepancies in click tracking.
- Users experience **filtering issues** in Mouseflow, making it difficult to navigate and locate important session recordings.

#### What Are Recent G2 Reviews of Mouseflow?

**["Actionable Behavioral Insights That Drive Better User Experiences"](https://www.g2.com/survey_responses/mouseflow-review-11983608)**

**Rating:** 4.5/5.0 stars

_— Devaraj P._

[Read full review](https://www.g2.com/survey_responses/mouseflow-review-11983608)

**["Unmatched User Insights and Effortless Integration"](https://www.g2.com/survey_responses/mouseflow-review-11920780)**

**Rating:** 5.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/mouseflow-review-11920780)

#### What Are G2 Users Discussing About Mouseflow?

- [What is Mouseflow used for?](https://www.g2.com/discussions/mouseflow-what-is-mouseflow-used-for) - 1 comment
- [What is Mouseflow used for?](https://www.g2.com/discussions/what-is-mouseflow-used-for) - 2 comments, 1 upvote

### [Crewhu](https://www.g2.com/products/crewhu/reviews)

Crewhu is the only platform built for MSPs combining CSAT, NPS, Employee Recognition, and Gamification. Track the metrics that matter most to increase employee engagement, customer satisfaction, and close more deals!

**Average Rating:** 4.7/5.0

**Total Reviews:** 92

#### How Do G2 Users Rate Crewhu?

- **Ease of Use:** 9.0/10 (Category avg: 9.1/10)
- **Brand Design Consistency:** 9.3/10 (Category avg: 9.0/10)
- **Feedback Collection:** 9.5/10 (Category avg: 9.2/10)
- **Feedback Aggregation:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Crewhu?

- **Seller:** [Crewhu](https://www.g2.com/sellers/crewhu)
- **Year Founded:** 2013
- **HQ Location:** Boca Raton, FL
- **Twitter:** @crewHuTeam  
286 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f986e1234bc2593e5e6100ef2bf5129fc18e41d12284208c384e97abe834e9dc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3855610%2F&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 81% Small, 15% Medium

#### What Do G2 Reviewers Say About Crewhu?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **badge system** of Crewhu, enabling them to express gratitude with monetary value.
- Users find Crewhu's **customer feedback collection** invaluable for gathering CSAT data and rewarding employees effectively.
- Users value Crewhu for its ability to enhance **customer satisfaction** and efficiently reward team performance.
- Users value the **ease of use** of Crewhu for daily CSAT collection and employee rewards.
- Users value the **ease of employee recognition** with Crewhu, finding it essential for daily operations.

##### Cons

- Users find the **gift card purchasing system expensive** , which detracts from an otherwise positive experience with Crewhu.
- Users find the **integration with Syncro complicated** , which can hinder their overall experience with Crewhu.
- Users find the **integration complexity** with Syncro to be a challenging aspect of using Crewhu.

#### What Are Recent G2 Reviews of Crewhu?

**["Invaluable Tool for CSAT Collection and Employee Rewards"](https://www.g2.com/survey_responses/crewhu-review-12034736)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/crewhu-review-12034736)

**["CrewHu is nice way to show appreciation to my coworkers"](https://www.g2.com/survey_responses/crewhu-review-11179723)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/crewhu-review-11179723)

#### What Are G2 Users Discussing About Crewhu?

- [What is CrewHu used for?](https://www.g2.com/discussions/what-is-crewhu-used-for) - 1 comment, 1 upvote

- [‹ Prev ‹ Prev](/categories/enterprise-feedback-management?hsCtaTracking=1a78bdc5-985a-4405-ac92-595982facf51%7C7cb1500d-213d-4cb7-a950-a3272e79d3b8&order=g2_score&page=2#product-list)
- [1](/categories/enterprise-feedback-management?hsCtaTracking=1a78bdc5-985a-4405-ac92-595982facf51%7C7cb1500d-213d-4cb7-a950-a3272e79d3b8&order=g2_score#product-list)
- [2](/categories/enterprise-feedback-management?hsCtaTracking=1a78bdc5-985a-4405-ac92-595982facf51%7C7cb1500d-213d-4cb7-a950-a3272e79d3b8&order=g2_score&page=2#product-list)
- 3
- [4](/categories/enterprise-feedback-management?hsCtaTracking=1a78bdc5-985a-4405-ac92-595982facf51%7C7cb1500d-213d-4cb7-a950-a3272e79d3b8&order=g2_score&page=4#product-list)
- [5](/categories/enterprise-feedback-management?hsCtaTracking=1a78bdc5-985a-4405-ac92-595982facf51%7C7cb1500d-213d-4cb7-a950-a3272e79d3b8&order=g2_score&page=5#product-list)
- [6](/categories/enterprise-feedback-management?hsCtaTracking=1a78bdc5-985a-4405-ac92-595982facf51%7C7cb1500d-213d-4cb7-a950-a3272e79d3b8&order=g2_score&page=6#product-list)
- [7](/categories/enterprise-feedback-management?hsCtaTracking=1a78bdc5-985a-4405-ac92-595982facf51%7C7cb1500d-213d-4cb7-a950-a3272e79d3b8&order=g2_score&page=7#product-list)
- …
- [18](/categories/enterprise-feedback-management?hsCtaTracking=1a78bdc5-985a-4405-ac92-595982facf51%7C7cb1500d-213d-4cb7-a950-a3272e79d3b8&order=g2_score&page=18#product-list)
- [19](/categories/enterprise-feedback-management?hsCtaTracking=1a78bdc5-985a-4405-ac92-595982facf51%7C7cb1500d-213d-4cb7-a950-a3272e79d3b8&order=g2_score&page=19#product-list)
- [Next › Next ›](/categories/enterprise-feedback-management?hsCtaTracking=1a78bdc5-985a-4405-ac92-595982facf51%7C7cb1500d-213d-4cb7-a950-a3272e79d3b8&order=g2_score&page=4#product-list)

Spotlight Categories

[Product Analytics Software](https://www.g2.com/categories/product-analytics)

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- [Help Desk](/categories/help-desk)
- [Live Chat](/categories/live-chat)
- [Customer Self-Service](/categories/customer-self-service)
- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)

- [Call & Contact Center](/categories/call-contact-center)
- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)

- [Contact Center Payments](/categories/contact-center-payments)
- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Service Automation](/categories/customer-service-automation)

[Browse Enterprise Feedback Management Themes](/categories/enterprise-feedback-management/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Enterprise feedback management (EFM) software allows companies to solicit and manage feedback and data from their customers in a centralized location. EFM software transforms customer feedback (e.g., surveys) into actionable information and enables the distribution of that information throughout an organization. Companies can use EFM systems to gather data on customers, employees, and market research. These tools are often designed for use by multiple parties in an organization who have varying roles and permissions, and are often integrated with [CRM software](https://www.g2.com/categories/crm).

While EFM software can have significant overlap with [survey software](https://www.g2.com/categories/survey) and [experience management software](https://www.g2.com/categories/experience-management), the three categories are mutually exclusive. Compared to products in the Survey category, EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Meanwhile, products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback.

Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution.

To qualify for inclusion in the Enterprise Feedback Management category, a product must:

- Provide all the features of a Survey solution
- Enable organizations to solicit feedback from customers or stakeholders
- Trigger alerts from collected feedback to send users regular feedback
- Assign differing permissions to each employee or department to access specific customer information
- Facilitate the distribution and analysis of data

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